HP Library and Tape Tools User Manual

4.3 (4)

HP Library and Tape Tools v4.17 User

Guide

Abstract

HP Library and Tape Tools (L&TT) is a comprehensive application that provides functions for identifying, testing, updating, and troubleshooting a wide variety of data storage hardware and media.

HP Part Number: EH957-90960

Published: July 2014

Edition: 1

Hewlett-Packard Company makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.

This document contains proprietary information, which is protected by copyright. No part of this document may be photocopied, reproduced, or translated into another language without the prior written consent of Hewlett-Packard. The information contained in this document is subject to change without notice.

Compaq Computer Corporation is a wholly-owned subsidiary of Hewlett-Packard Company.

Microsoft®, MS-DOS®, MS Windows®, Windows®, and Windows NT® are U.S. registered trademarks of Microsoft Corporation.

UNIX® is a registered trademark of The Group.

Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information is provided “as is” without warranty of any kind and is subject to change without notice. The warranties for Hewlett-Packard Company products are set forth in the express limited warranty statements for such products. Nothing herein should be construed as constituting an additional warranty.

Contents
1 Introduction...............................................................................................	9
Software features......................................................................................................................	9
What's new...........................................................................................................................	10
Known issues and limitations in L&TT 4.17..................................................................................	11
Supported products and operating systems................................................................................	13
Finding additional information..................................................................................................	13
2 Using L&TT on Windows...........................................................................	14
Installing L&TT........................................................................................................................	14
Windows installation prerequisites.......................................................................................	14
Installation procedure.........................................................................................................	14
Using the graphical user interface.............................................................................................	15
Starting L&TT.....................................................................................................................	16
Scan Mode..................................................................................................................	16
Hardware Scan........................................................................................................	16
Saved/Manual scan.................................................................................................	17
Additional device scan considerations.........................................................................	18
I/O mode....................................................................................................................	18
Skip this dialog in the future...........................................................................................	19
Check for backup applications and services......................................................................	19
Application window layout..................................................................................................	20
Using the Device Information screen ....................................................................................	21
Standalone devices.......................................................................................................	21
Library and autoloader products.....................................................................................	23
Using the firmware management screen ...............................................................................	24
Get files from web functionality............................................................................................	25
Checking firmware versions............................................................................................	25
Viewing firmware revision history....................................................................................	25
Managing firmware ...............................................................................................................	25
Acquiring firmware files......................................................................................................	25
Selecting and downloading updated firmware files.................................................................	26
Uploading firmware to devices............................................................................................	27
Advanced options..............................................................................................................	28
Using test screen................................................................................................................	29
Running tests and device-specific utilities..........................................................................	29
Viewing results.........................................................................................................	30
Aborting a test.........................................................................................................	31
Using the utility screen........................................................................................................	32
Using the support ticket screen.............................................................................................	33
Extracting a support ticket..............................................................................................	34
Saving a report or support ticket.....................................................................................	34
Viewing a report or support ticket....................................................................................	34
Sending a report or support ticket by email......................................................................	35
Prerequisites............................................................................................................	36
3 Using L&TT on non-Windows systems..........................................................	38
Installation.............................................................................................................................	38
Installing L&TT for Linux.......................................................................................................	38
Installing L&TT for HP-UX.....................................................................................................	39
Installing L&TT for HP VMS..................................................................................................	40
Installing L&TT for Solaris....................................................................................................	40
Installing L&TT for Mac.......................................................................................................	41

Contents 3

Using the command screen interface (CSI).................................................................................	41
Starting L&TT.....................................................................................................................	42
Navigating the screens ......................................................................................................	42
Using the scan mode selection screen...................................................................................	43
Using the saved and manual scan screen..............................................................................	44
Using the device information screen ....................................................................................	45
Managing firmware................................................................................................................	47
Accessing details for local firmware files...............................................................................	48
Acquiring firmware files......................................................................................................	48
Using the get files from web functionality..........................................................................	49
Uploading firmware to devices............................................................................................	49
Advanced options..............................................................................................................	50
Running the tests and utilities....................................................................................................	50
Viewing test results.............................................................................................................	52
Aborting a test..................................................................................................................	53
Using reports and support tickets..............................................................................................	54
Generating and viewing a support ticket...............................................................................	54
Support ticket compression.............................................................................................	55
Sending a support ticket by email (CSI)............................................................................	55
Loading or opening support tickets..................................................................................	56
Generating an XML support ticket....................................................................................	56
Using the SCSI script utilities...........................................................................................	57
Generating an event log................................................................................................	58
Viewing an event log.....................................................................................................	58
4 Command line functionality.......................................................................	59
Overview..............................................................................................................................	59
Running multiple instances of L&TT.......................................................................................	59
Running L&TT commands from removable media....................................................................	60
Command line functions..........................................................................................................	60
Configuring L&TT ..............................................................................................................	61
Scanning the bus ..............................................................................................................	62
Listing supported tests (CLF).................................................................................................	63
Running tests (CLF).............................................................................................................	64
Performing a firmware update..............................................................................................	66
Generating a report or support ticket (CLF)............................................................................	67
Converting a support ticket to XML (CLF)...............................................................................	69
Return values..........................................................................................................................	70
Using the trace file.............................................................................................................	70
5 Tests.......................................................................................................	71
Diagnostic tests......................................................................................................................	71
Drive Specific tests.............................................................................................................	72
Drive Assessment test.....................................................................................................	72
Device Analysis test.......................................................................................................	73
Media Specific tests...........................................................................................................	74
Media Analysis test.......................................................................................................	74
LTO Media Assessment Full Tape test................................................................................	75
Media Validation test.....................................................................................................	76
MO Media Validation test..............................................................................................	77
LTO Stuck Tape test........................................................................................................	77
LTO Media Assessment test.............................................................................................	78
LTO Data Assessment test...............................................................................................	78
Library Specific tests support ticket........................................................................................	79
Library Exerciser test......................................................................................................	79
Using the Library Exerciser test...................................................................................	80

4Contents

Library Read Write test...................................................................................................	82
ESL Vendor ID test.........................................................................................................	85
Other tests........................................................................................................................	85
Installation Check test....................................................................................................	86
Connectivity test............................................................................................................	86
LTO Cooling Check test..................................................................................................	87
Data Compression test...................................................................................................	87
LTO Encryption test........................................................................................................	88
Device Configuration test................................................................................................	88
Device Self-test..............................................................................................................	89
Move test.....................................................................................................................	90
Read/Write Stress test...................................................................................................	90
Full Sweep test..............................................................................................................	91
Read/Write test............................................................................................................	91
Initialize Element Status test............................................................................................	92
Restore Factory Default Settings test.................................................................................	93
Performance tests....................................................................................................................	94
Using the Drive Performance test..........................................................................................	94
Running on non-Windows..............................................................................................	97
Using the System Performance test........................................................................................	99
Performing the System Performance Restore Performance test (GUI).......................................	99
Performing the System Performance Backup Performance test.............................................	101
Performing the System Performance tests (CSI) running in non-Windows..............................	103
DDS Assessment test...............................................................................................	104
DAT320 Encryption test...........................................................................................	106
SDLT Tape Edge Damage (TED) test..........................................................................	106
Full Sweep test.......................................................................................................	107
DLT SRAM Check test (short and long versions)...........................................................	107
DDS Media Assessment test.....................................................................................	108
DDS Cooling test....................................................................................................	109
Autoloader Exerciser test.........................................................................................	110
Utility functions.....................................................................................................................	110
Device Specific utility descriptions......................................................................................	110
Compare Statistics utility..............................................................................................	111
Device Configuration test..............................................................................................	111
Firmware Tape Creator (FUP tape) utility.........................................................................	112
Force Tape Eject utility.................................................................................................	112
LTO6 EEPROM download utility....................................................................................	112
LTO Firmware to Data Tape Creator...............................................................................	113
Read Media IDs..........................................................................................................	113
Tape Erase utility.........................................................................................................	113
Re-initialize LTFS tape...................................................................................................	114
DAT Autoloader Firmware Tape Creator.........................................................................	114
6 Reports and support tickets......................................................................	115
Common information reported for all products..........................................................................	116
Understanding LTO support tickets...........................................................................................	116
System information...........................................................................................................	117
Reading LTO drive support tickets.......................................................................................	118
Drive identity...................................................................................................................	119
STTF support ticket...........................................................................................................	119
Understanding STTF support ticket.................................................................................	120
7 Additional functionality...........................................................................	122
Setting software preferences...................................................................................................	122
Available options.............................................................................................................	124

Contents 5

Using the Internet update functionality.....................................................................................	126
Finding customer advisories and notifications...........................................................................	126
Using passwords..................................................................................................................	128
Setting passwords............................................................................................................	128
Using the Front Panel function.................................................................................................	128
Using the Move Media function..............................................................................................	129
Possible Move Media error situations..................................................................................	130
Performing manual product identification.................................................................................	131
Running the device independent utilities...................................................................................	131
System Config utility.........................................................................................................	133
Running plugins....................................................................................................................	133
Using the quiet mode feature.................................................................................................	134
Using the installation check feature.........................................................................................	134
Managing the TapeAssure service..........................................................................................	136
Using L&TT in restricted mode.................................................................................................	137
Using the Tool Status Report...................................................................................................	137
8 Advanced installation topics....................................................................	140
Other changes to the system (GUI)..........................................................................................	140
Reboot criteria......................................................................................................................	140
Running L&TT from computers without L&TT installed..................................................................	140
Running L&TT from a CD or USB flash drive.........................................................................	140
Running L&TT from a shared directory.................................................................................	141
Files installed on the system....................................................................................................	142
Other changes to the system (CSI)......................................................................................	143
9 Accessing HP library LTO-5 and LTO-6 drives over Ethernet..........................	144
Supported operating systems, devices, and operations..............................................................	144
Connecting to the Ethernet port..............................................................................................	144
Known issues and limitations..................................................................................................	146
10 Frequently asked questions.....................................................................	147
General questions.................................................................................................................	147
Where can I find LTT?.......................................................................................................	147
How do I install L&TT?......................................................................................................	147
What is the impact of my server if I install LTT?....................................................................	147
Why should I use LTT?......................................................................................................	147
Why should I use latest version of LTT?................................................................................	148
How do I get to know the latest version of LTT?....................................................................	148
What Operating Systems & drive generation LTT supports?....................................................	148
If I have any problems in using LTT how I can contact?..........................................................	148
What information I should provide when contacting HP support?...........................................	148
Where can I find information about media compatibility with my hardware?...........................	148
Where can I find information about hardware and software compatibility?..............................	149
Drive & Firmware Questions...................................................................................................	149
Why I should use LTT for firmware upgrade?........................................................................	149
How do I verify that my drive's firmware is up to date?.........................................................	149
Where can I find information about drive cleaning requirements?...........................................	149
How do I use L&TT to find my drive serial number?...............................................................	150
How do I check if my drive is OK?.....................................................................................	150
How do I know if drive is degrading?.................................................................................	150
When the drive should be replaced?..................................................................................	150
Support ticket questions.........................................................................................................	150
Why HP support ask for support ticket?...............................................................................	150
How do I generate support ticket in Windows?....................................................................	150
How do I generate support ticket in Non Windows?.............................................................	150

6Contents

How do I send a support ticket?.........................................................................................	151
Tests questions......................................................................................................................	151
Why should I run L&TT tests?.............................................................................................	151
Why should I stop the backup/restore activity when running LTT tests?....................................	151
Does all tests required to stop the backup & restore activities?................................................	151
How do I know which test to run?......................................................................................	151
Why is the Assessment test recommended?..............................................................................	151
Backup and restore questions.................................................................................................	151
Was my backup successful (LTO only)?...............................................................................	152
How fast will my backups be?...........................................................................................	152
How fast will my restores be?............................................................................................	152
How do I send an L&TT event log?.....................................................................................	152
If backup/restore fails what I should do?.............................................................................	152
How LTT can help to identify the problems during backup/restore?.........................................	152
Media questions...................................................................................................................	152
Is my LTO tape OK?.........................................................................................................	153
Is my non-LTO tape OK?...................................................................................................	153
How do I verify the capacity of a tape?..............................................................................	153
How many more uses are left in this cleaning cartridge (LTO only)?........................................	153
How do I send an L&TT event log?.....................................................................................	153
Windows questions ..............................................................................................................	154
Why can't I uninstall L&TT or install a new version?..............................................................	154
How do I run L&TT from a CD or USB flash drive?................................................................	154
How do I shut down the application in the taskbar?..............................................................	154
When installing L&TT for Windows, should I uninstall my previous version first?........................	155
How do I erase an LTO FUP tape?......................................................................................	155
How do I configure email to send support tickets?................................................................	155
Does L&TT use any system resources in the background?.......................................................	155
I am using an authenticated proxy at my site. How do I configure L&TT to connect to the HP website
to download firmware updates?.........................................................................................	155
L&TT starts in restricted mode and most functionality is unavailable. What is happening?..........	156
Why doesn't L&TT for Windows see devices that are connected to a computer running HP-UX?...156
Why doesn't L&TT for Windows see my USB drives?.............................................................	156
CSI questions ......................................................................................................................	156
How do I set the password?..............................................................................................	157
Why does my display not show any text or only a single line of text on my HP-UX system?.........	157
Why is there a segmentation fault when L&TT is initiated in HP-UX?........................................	157
Why doesn't L&TT for HP-UX see some of my devices?..........................................................	157
Why doesn't L&TT for HP-UX see all the devices connected to a SAN environment?...................	158
Why am I unable to download firmware/script files using the download option in the CSI (HP-UX,
Linux)?............................................................................................................................	158
Why doesn't L&TT for Tru64 see some of my devices?...........................................................	158
Why doesn't L&TT for Linux see some of my devices?............................................................	158
Why doesn't L&TT for Windows see devices that are connected to a computer running HP-UX?...159
How do I connect/disconnect a SCSI device in Linux without rebooting?.................................	159
Why doesn't L&TT for VMS see my media changer?.............................................................	159
Why am I getting Error activating image PTHREAD$RTL while running L&TT on VMS 7.3-1?.......	159
11 Troubleshooting....................................................................................	160
Troubleshooting L&TT............................................................................................................	160
Troubleshooting devices.........................................................................................................	160
Using L&TT to troubleshoot tape devices..............................................................................	160
Are you performing regular maintenance?......................................................................	161
Is the drive connected properly?....................................................................................	161
Is the drive working as expected?..................................................................................	162

Contents 7

Is the drive firmware up to date?...................................................................................	162
Is the drive working as expected?..................................................................................	162
Is the media in good condition?....................................................................................	162
Additional interactive device troubleshooting content............................................................	163
Troubleshooting third-party software........................................................................................	163
12 Support and other resources...................................................................	164
Getting support....................................................................................................................	164
Contacting HP......................................................................................................................	164
Other HP websites................................................................................................................	164
A Operating system support........................................................................	165
B Discontinued products.............................................................................	166
C Using a firmware update (FUP) tape.........................................................	167
Performing the update...........................................................................................................	167
SDLT..............................................................................................................................	167
DLT VS80/DLT1...............................................................................................................	168
DLT 4000/7000/8000....................................................................................................	169
Ultrium...........................................................................................................................	170
HP DDS/DAT..................................................................................................................	170
Compaq/Sony AIT & DDS................................................................................................	171
Converting a firmware update tape to a data tape....................................................................	171
D Support ticket fields................................................................................	172
Drive health.........................................................................................................................	172
Drive configuration...............................................................................................................	173
Drive environment.................................................................................................................	173
Drive performance................................................................................................................	174
Drive usage.........................................................................................................................	174
Drive history.........................................................................................................................	175
Cartridge identity.................................................................................................................	176
Cartridge health...................................................................................................................	176
Cartridge configuration.........................................................................................................	176
Cartridge environment...........................................................................................................	177
Cartridge performance..........................................................................................................	177
Cartridge usage...................................................................................................................	177
Cartridge history..................................................................................................................	178
Classic support ticket.............................................................................................................	178
Index.......................................................................................................	179

8Contents

1 Introduction

HP Library and Tape Tools (L&TT) is a collection of storage hardware management and diagnostic tools for HP tape mechanisms, tape automation, magneto-optical and archival products. L&TT assembles these tools into a single and convenient program.

•“Software features” (page 9)

•“What's new” (page 10)

•“Known issues and limitations in L&TT 4.17” (page 11)

•“Supported products and operating systems” (page 13)

•“Finding additional information” (page 13)

Software features

L&TT offers the following features:

•Installation check—L&TT guides you through a basic installation check of your product. The software assists the user in choosing an appropriate HBA and SCSI IDs, ensuring that the device is detected by the system, and verifying the key device functionality.

•Device identification—L&TT clearly identifies the storage products connected to the system, along with the key information on the product configuration and status.

•Troubleshooting tests—L&TT provides various tests to verify product functionality or to isolate product issues. The tests include device self-tests, read/write tests on drives, exerciser tests for autoloaders and libraries, and specific device utilities.

•Firmware upgrades—L&TT provides a convenient way of updating product firmware, enabling users with an internet connection to take advantage of ongoing enhancements. The software is configured to check the web automatically for firmware updates for connected devices, or users can manually check the web for updates, if the automatic update feature is not desired. If updated firmware is available, the program notifies the user, and the updates are easily copied to the system. With libraries, users can upgrade the library and the embedded drive firmware in the same operation.

•Reports and support tickets—If you experience a problem with a storage product, L&TT can generate a support ticket or report that includes essential information for troubleshooting the problem.

◦Support tickets—The support tickets contain log data and other information that is primarily intended for HP support personnel and developers.

◦Reports—The use of reports and support tickets is essentially the same. The main difference is that reports have an enhanced format that presents more useful information to the user.

As an alternative to phone support, you can email the support ticket to a support center for assistance. This information streamlines the support process and enables the support staff to serve you better. When a support ticket for a device is generated, L&TT performs a Device Analysis test on the device. The support ticket contains generic information about a device, as well as the results of the Device Analysis test. The Device Analysis test is easy to perform, but HP recommends generating a support ticket, because the resulting

Software features

data is presented in a more useful format. Reports and support tickets are generated on all operating systems supported by L&TT.

•Automatic notification of web updates—If a connection to the Internet is present and web updates are enabled in the tool preferences, L&TT automatically informs customer of the following updates, if available, each time the program is started:

◦New versions of L&TT.

◦New firmware files for connected devices.

◦New device-specific functionality for connected devices.

What's new

What's new in L&TT 4.17

L&TT 4.17 is an incremental release that targets:

•STTF (save trace to flash) support ticket for LTO-6 drive. See “STTF support ticket” (page 119).

•Improved data assessment test. See “LTO Data Assessment test” (page 78).

•Support for the latest ESL G3 and MSL6480 firmware versions.

Enhancements and fixes in L&TT 4.17

•Tape Libraries

◦Updated ESL G3 RAS repair pages.

◦Added more information for ESL G3 and MSL6480 library support ticket decoding.

•Tape Drives

◦Included latest version of RDX utility.

◦Improved screening for over-temp readings.

◦Included the part number for drives to help identify correct spare.

◦Updated the Identity screen to show the full or half height drives.

◦Added ERT auto boost phase for all ERT based tests.

◦Improved device analysis rule.

◦EOD pages displayed for all partitions in the support ticket.

◦Support ticket displays FVE (full volume equivalent) under cartridge usage.

◦Updated temperature margin calculation.

10 Introduction

•Operating system specific

◦Support for Windows 2012 R2

◦Support for Windows 8.1

◦Support for Mac OSX 10.9

•Generic to tool

◦Added message to inform users about the result log.

◦Added more clarity for representation of time in event logs.

◦Added a warning message for shutting down backup applications at the start of the application.

Known issues and limitations in L&TT 4.17

Virtual libraries and D2D

•L&TT supports the most recent releases of D2D emulated drives is broken for all emulated LTO drive types, due to a change within the drive emulation behavior and therefore cannot be worked around with previous versions of L&TT.

•L&TT support is limited to what can be done with emulated devices. Use the relevant Command View GUI to access the support information for the physical device.

Tape libraries

•The MSL6480 currently does not support the Device Self-test.

•Ethernet access specifics:

◦Minimum firmware versions for LTO-5 drives: I58W, Y58W, Z58W

◦Minimum firmware versions for LTO-6 drives: J27W, J2AS, 22CW, 32AW

◦Firmware update over Ethernet, updates the firmware but the drives are not rediscovered by the library on completion. HP recommended to use Command View TL or the MSL RMI for updating the drive firmware in the libraries.

◦Drive and L&TT behavior is unpredictable (and not fully tested) when the drive is being used at the same time that L&TT is talking to it. It is recommended that the library is inactive when using L&TT over Ethernet, as is recommended for the host access.

•In the front panel window, the ESL G3 library shows LTO-6 drives as LTO-5 drives. This is a library firmware issue and will be fixed in a future library firmware release.

•The ESL G3 tape library does not offer diagnostic access over its host interface, which limits L&TT to standard functionality. This still allows most of the library tests to be run, but pulling tickets and updating firmware is not supported. To pull tickets and update library firmware use Command View TL. Access to the drives is unchanged and full functionality is available.

•When using L&TT on a Linux operating system, firmware downloads to an MSL2024 Library may fail. If this happens, the firmware does get downloaded to the unit, but L&TT fails to reflect the status of the unit when the download completes.

Known issues and limitations in L&TT 4.17 11

•In a library with mixed drive technologies, drive firmware cannot be downloaded from the library firmware download screen. Each drive must be selected individually for download (Future enhancement).

•If a device is in a 'Not Ready' state, L&TT may not be able to perform all diagnostic functions. Most devices are only very briefly in this state, but some libraries can take a significant amount of time after power-up or after a firmware download before becoming ready. If this problem is encountered, wait until the device is in a ready state and then use L&TT. (Future enhancement)

Autoloaders

•DAT72x6—After using the L&TT front panel and then closing L&TT, the autoloader is left ‘locked'. This is expected product behavior. The work around is to eject the magazine to unlock.

•DDS2/3/4 autoloaders do not function in L&TT with the option switch value set to return the standalone drive ID. This causes an ‘unsupport product' response. L&TT works fine with the switch in the default position. This is an expected product behavior.

Tape drives

•USB devices—Hot plugging a device (such as a USB memory stick) on the same USB bus as a Tape Drive causes a bus reset. Any test in progress on the drive may fail.

•DLT 8000—Firmware upgrade appears to fail with LSI U320 HBA. It does actually upgrade OK. Using firmware upgrade tape works fine.

•LTO-6 drive—Part number is not displayed in the support ticket.

Operating system specific

•Windows—Device scan fails intermittently with 'Unexpected Win32 error encountered during I/O scanning: 2' error message. To work around this problem, perform a full rescan.

•Windows Vista, Windows 2007 and Windows 2008—L&TT at times APPCRASH on exit.

•Windows—If installing with Microsoft Installer package 4.5, manually uninstall the previous version else the installation remains incomplete.

•HP-UX—Running the LTO Drive Assessment test on multiple drives concurrently can cause a core dump. The exact number is not known but is in the region of 8 or more.

•Linux in CLF (command line) mode—LTO Drive Assessment test output scrolls off the screen at the end of the test. Test results are found in the ResultLog.ltt files.

•Mac—Device performance tests are limited to approximately 220 MB/s. L&TT fails to check the availability of the latest firmware as the Get files from web feature is not supported.

•OpenVMS—L&TT fails to check the availability of the latest firmware as the Get files from web feature is not supported.

•VMware—L&TT has limited testing and support for standalone SAS drives and all libraries. The install check and system performance tests are not supported and therefore, no known issues can be found.

Generic to tool

•There is some inconsistency between the reporting of data capacity and volume between tests. Some tests report data are based on the power of 10, whereas the other report data based on the power of 2. L&TT is transitioning to the power of 10–based reporting to match industry specifications.

•If L&TT fails to automatically verify successful completion of a firmware update and is re-selected from the previous scan, L&TT may exit with an exception. The possible cause is that the

12 Introduction

operating system has performed its own rescan and logically moved the device after the update. If this happens, use L&TT rescan to locate the device. In these cases the firmware update is successful.

Supported products and operating systems

For a complete listing of compatible products, see the specifications page: http://www.hp.com/ support/lttcompatibility

The level of functionality that L&TT offers for each device varies, depending on the features of the device, and the degree of device integration into L&TT.

For a list of supported operating systems, “Operating system support” (page 165).

Finding additional information

The HP website provides the current version of L&TT for download, and general information about the tool. For more information, see

http://www.hp.com/support/tapetools

Supported products and operating systems 13

2 Using L&TT on Windows

•“Installing L&TT” (page 14)

•“Using the graphical user interface” (page 15)

•“Managing firmware ” (page 25)

Installing L&TT

The Windows version of L&TT uses the InstallShield application. InstallShield allows you to choose the installation directory and select other options. It also sets up shortcuts to launch the application in the Start menu and on the desktop. The Start menu shortcuts provide access to the online help, the readme file, the report viewer, and the L&TT installation check features.

Windows installation prerequisites

Device drivers for the connected tape devices or libraries or default device driver must be present.

Reboot requirements	A reboot is required only if your system requires ASPI or an upgrade
	to the currently installed version. On systems that require ASPI, if
	the installer detects a previously installed version of ASPI older than
	v4.57, it will install a more recent version of ASPI, that requires a
	reboot.
	On Windows NT and 2000, ASPI is not installed as part of the
	operating system. If a reboot is unacceptable, do not select the
	checkbox for this option in the installation process. If you choose
	not to install ASPI, you must use the Miniport driver (Miniport I/O
	mode) to scan for devices.
	You may identify issues, when using the Miniport I/O mode with
	devices that use non-standard OS drivers, or are part of the other
	applications or the OS. When using the Miniport I/O mode when
	a device is claimed, it may be necessary to shut down any running
	backup or storage application services to make the device
	accessible to L&TT. Alternatively, using the ASPI I/O mode may
	make the device accessible without requiring any further action.

IMPORTANT:

•When downloading the L&TT application from the web to your local system, make sure to rename the download folder. The installation will fail if you try to install from the Library and Tape Tools folder. The error indicates that a different instance of the installer is running.

•Do not rename the L&TT installation file. This prevents L&TT from installing.

Installation procedure

To install the current Windows version of L&TT:

1.Download or copy the self-extracting executable file to a temporary location.

IMPORTANT: Do not rename this file. Renaming the file prevents L&TT from installing.

2.Double-click the self-extracting executable file to launch the installer. The InstallShield Wizard screen appears.

14 Using L&TT on Windows

3.Click Next. Read the program license agreement and click Yes to accept the terms of the license agreement.

4.Read the readme file for any last-minute changes to the documentation, then click Next. The Select Features screen is displayed.

5.Select the desired components to install and click Next.

6.Select a destination location to install the program. You can accept the default location or click Browse to install to a different location. After choosing the destination location, click

Next.

7.Indicate the program directory in which you want the setup program to create program icons and click Next. The program directory is created in the Programs directory of the Start menu.

8.On the Ready to start installation process screen, click Next. If you need to review or change installation settings, click Back.

9.When installation is complete, the InstallShield wizard appears. Select Start HP L&TT or Run LTT InstallCheck if you would like the wizard to start L&TT. For more information on installation, see “Installation Check test” (page 86).

10.Click Finish to close the InstallShield Wizard as shown in Figure 1 (page 15).

Figure 1 HP Library and Tape Tools InstallShield Wizard

Using the graphical user interface

•“Starting L&TT” (page 16)

•“Application window layout” (page 20)

•“Using the Device Information screen ” (page 21)

•“Using the firmware management screen ” (page 24)

•“Get files from web functionality” (page 25)

Using the graphical user interface

Starting L&TT

1.Launch the HP L&TT by double-clicking the L&TT shortcut icon on the desktop or click Start > Programs > HP Library and Tape Tools > HP L&TT.

2.Login with the UserName and Password.

NOTE: The default username and password is administrator and administrator respectively.

3.Click Sign In. The HP L&TT Startup screen is displayed.

The Startup screen gives you the opportunity to exit the application if it was started unintentionally and before any SCSI bus activity occurs. This prevents the program from interfering with any backup or other storage applications that is currently running as shown in Figure 2 (page 16). The Startup screen allows you to select the initial scan mode and the SCSI I/O mode (if more than one option is available).

LTT displays a warning message to shut down any backup applications and services at the start of the application.

Figure 2 HP L&TT Startup screen with warning message

Scan Mode

Hardware Scan

When your application starts for the first time it performs a device scan to identify all the devices connected to the computer, either directly or through a SAN. The first time L&TT is run, it performs a full hardware scan (Hardware Scan option) and the results of the scan are automatically saved. When starting L&TT next time, the Saved/Manual Scan option can be used.

NOTE: If the Saved/Manual Scan option is selected before a hardware scan is done, the list of available devices will be empty.

16 Using L&TT on Windows

SelectingSkip Device Scan, will skip the hardware scan and the I/O Mode buttons are disabled. With this mode, no devices will be listed on the main screen. Click the Rescan button in the main screen to scan the connected devices.

NOTE: Selecting the Skip this dialog in the future checkbox on the Startup screen will perform a full hardware scan. To re-enable the Startup screen and change the scan option, select Preferences from the Options menu. Check the Display initial dialog at startup option and restart L&TT. Select multiple devices to be scanned from the Saved/Manual Scan screen. In addition, you can automatically save device selections and reuse them in a later session. To access the Saved/Manual Scan screen, select the Saved/Manual Scan option and click Continue on the Startupscreen. If I/O mode is Ethernet, saved/manual scan is not available.

In large SAN environments, a full scan takes a long time.

Saved/Manual scan

The left panel of the Saved/Manual Scan screen displays the devices detected in the last saved scan. If this list is incomplete (for example, if new hardware has been added since the last scan), click Scan Hardware Now to rescan the system for new devices. If you want to manually add a device to the list of devices to be scanned without performing a full hardware scan, click Enter Address Manually.

Use the Select All, Remove All, Select, and Remove buttons to select the devices. Selected devices are displayed in the right panel of the screen. These devices are scanned and identified by L&TT.

Click Continue to perform the scan and proceed to the L&TT main screen. L&TT saves the list of selected devices so the next time you start L&TT and display the Saved/Manual Scan screen. L&TT displays all of the previously selected devices in the right panel as shown in Figure 3 (page 17). Skipped devices will not be displayed in the device list on the L&TT main screen.

Figure 3 Saved/Manual Scan screen

Using the graphical user interface

Additional device scan considerations

After the initial scan is complete and saved, future full system hardware scans become unnecessary in most cases. You must perform a hardware scan after any of these actions have occurred (Windows in NT Miniport I/O mode of operation):

•After the hardware configuration is changed.

•After power cycling more than one of the tape drives on the system.

•After updating firmware in more than one of the tape drives on the system.

To perform a hardware scan, exit and restart L&TT. On the Startup screen, select the Hardware Scan option.

NOTE: If the Hardware Scan option is not selected, the Windows operating system might get out of sync with the L&TT saved scan because Windows device rediscovery assigns new logical device names to the devices.

Also, if you power cycle or update firmware in a device while using a saved scan, the device may not be accessible until it is rediscovered by Windows. If you select the device before it is rediscovered, L&TT generates an error. After Windows has rediscovered the device, the device can be selected without causing an error.

If you are running in saved scan mode and want to rescan the bus for devices, clicking Rescan button on the Scan tab of L&TT will not initiate a hardware scan. You must exit and restart L&TT, and then choose the Hardware Scan option on the Startup screen to execute a hardware scan.

I/O mode

L&TT selects the I/O mode that is most appropriate for the system it is running on. However, this initial screen allows for manual selection of the I/O mode in certain cases. L&TT currently operates in the following I/O modes:

•NT Miniport —Uses an interface that is native to Windows NT 4.0, 2000, XP, and Windows Server 2003. This is the preferred I/O mode on systems where it is available because it does not require the installation of the ASPI interface. However, there are some limitations to the Windows NT Miniport I/O mode related to using devices that are “claimed” by other applications, or that are used with non-standard OS drivers. In those cases, selecting the ASPI I/O mode can make a device accessible.

L&TT supports Microsoft Storport technology. Storport is a new storage driver model created by Microsoft for Windows Server 2003 and future Windows® operating systems. Storport offers a higher performance architecture and better Fibre Channel compatibility in Windows systems. If Storport drivers are installed, L&TT automatically uses Storport when you select NT Miniport.

•ASPI—Uses an optional I/O programming interface that is available on all versions of Windows. This I/O mode can be used with any Windows operating system. It may require the installation or update of additional OS components, possibly requiring a reboot of the system during installation.

NOTE: ASPI is not officially supported by Windows Server 2003. However, in most cases, it will function properly. If ASPI is installed with Windows Server 2003, L&TT can make use of it if the ASPI I/O mode is selected. However, HP recommends that you to use the default NT MiniPort I/O option with Windows Server 2003.

•Ethernet—Uses the Ethernet interface. After selecting this option, you can choose from the available set of libraries (MSL G3, ESL G3, ESL-e, and EML-e).

18 Using L&TT on Windows

Skip this dialog in the future

If this checkbox is selected when you click Continue, the Startup screen is not displayed on subsequent uses of L&TT. The program will continue to use the settings that you selected the last time the Startup screen was viewed.

To re-enable the Startup screen, select Preferences from the Options menu. Check the Display initial dialog at startup option and restart L&TT.

Check for backup applications and services

L&TT cannot access tape devices that are exclusively locked by another application. Select Check for Backup Applications and Services and click Continue. L&TT displays a list of currently-running backup applications and services. Based on this information, you can decide whether to stop the backup application and service or continue running L&TT, knowing that it will not have access to the tape devices in use, or exit L&TT. This option is enabled by default.

L&TT can detect if any of these backup or storage applications are running as shown in Figure 4 (page 19).

•Symantec Backup Exec

•VERITAS Netbackup

•EMC Networker

•CA-Arc Serve

•Data Protector Express

•HP Data Protector

Figure 4 List of Backup Applications/Service Name

Using the graphical user interface

Application window layout

After the I/O mode is selected, click Continue on the Startup screen. The L&TT main screen is shown as in Figure 5 (page 20). The main screen is divided into three sections:

•Taskbar

•Device list

•Device information

Figure 5 L&TT main screen

The three sections of the L&TT main screen are:

1.Taskbar—This section contains buttons that provide quick access to the main functions of L&TT and to the online help system as shown in Figure 6 (page 20).

NOTE: Above the Taskbar is the Standard Windows menu bar that provides alternate navigation to tool functions, as well as access to other features.

Figure 6 L&TT main screen buttons

2.Device list—This is a multi-function window that offers several options on the following tabs:

•Scan—This option either provides a summary status or detailed information (depending on whether Show Details or Hide Details is selected) about the bus scanning process. If a problem is encountered during the scan, this information may help in

20 Using L&TT on Windows

determining the cause. When the scan completes successfully, the device list automatically switches to the By Product tab.

The Scan tab allows you to rescan the bus. If any devices are hot-swapped or powered on after the OS has booted, in most cases, the rescan feature can discover those devices without rebooting the system.

CAUTION: Swapping SCSI devices, including either connecting and disconnecting cables or terminators or both can hang or crash the system.

•By Product—This option lists all products connected to the system. The list is grouped into the following four categories:

◦Libraries and autoloaders

◦Drives

◦Enclosures and processors

◦Other devices

The three number fields listed after the device represent the device address. Each field in the address is separated by a period: the first field represents the HBA channel, the second field represents the SCSI ID, and the third field represents the LUN.

NOTE: When using the Miniport I/O mode, the HBA channel field is shown as “A/B,” where A is the channel and B is the subchannel.

•By Connection—This option lists all products connected to the system, grouped by the HBA they are connected to. This makes it easier to see which devices are connected to the same bus as the device in question, and helps in understanding the system I/O performance issues.

•Instructions—This option contains brief instructions on how to use the selected screen. This view can be disabled in the software preferences.

3.Device information window—All the main functions of the program are displayed in this window. The content of this window depends on the device and the tool function selected.

Using the Device Information screen

When you select a product from the device list, the device information screen displays information relevant to the device. The device list displays the instructions on the page (if the instructions preference is enabled). Click Identity on the toolbar, if another tool function is currently active. The Device Information screen appears.

The Device Information screen provides an overview of the selected hardware device and its current configuration and status.

Standalone devices

The Device Information screen, showing a standalone device, contains a single tab labeled Drive Information. The screen has four main sections, as shown in Figure 7 (page 22).

Using the graphical user interface

Figure 7 Device information screen

1.A visual representation of the selected product (the images are in grayscale).

2.Provides the following general information on the product:

•Product ID (Inquiry String)

•Drive Technology (DDS/DLT/SDLT/VS/LTO)

•Mech Serial # (Drive serial number)

•Firmware Revision

•SCSI Target ID

•SCSI LUN

•HH (half height) or FH (full height)

3.If a data cartridge is inserted in the drive when the identity tool is selected (or when the current screen is refreshed), information regarding cartridge type, capacity, barcode, partitioning status, and write protect status is shown. If the cartridge is formatted using LTFS, the information is displayed with the cartridge type.

4.Click this button to display a list of media that is compatible with the product, as shown in Figure 8 (page 23). The information provided for each type of media is:

•Cartridge characteristics.

•Capabilities of this drive to handle the cartridge.

•HP part number for the cartridge.

22 Using L&TT on Windows

Figure 8 Compatible data cartridges screen

5.TapeAssure service status for the selected drive. TapeAssure is supported for LTO-3 and later generation LTO tape drives.

6.Click this button to find any customer advisories for the product. When a recent advisory is available, the button will have blue highlights, as shown in Figure 7 (page 22). For reliable operation, HP recommends users to read product advisories.

Library and autoloader products

When a library or autoloader is selected in the device list, the Device Information screen displays two tabs as shown in Figure 9 (page 23).

•Library Information

•Drive Information

Figure 9 Library information and drive information

Using the graphical user interface

1.A visual representation of the selected product (the images are in grayscale).

2.As with a standalone drive, this area provides the relevant information on the selected library product.

3.This provides a cartridge (media) inventory for all the drives and slots. The current status (full or empty) of all the storage elements, bar code number (if bar code reading is available), and media type are displayed here.

For more information on the drives within the library, select the Drive Information tab. This tab displays a screen very similar to the one for standalone products, with the addition of the Selected Drive menu.

All of the drives in the library are available in the Selected Drive menu. You can select and view information for each drive using the menu.

NOTE: Selecting individual drives within a library from the By Product or By Connection device list displays the drive as though it were a standalone product. The recommended method of diagnosing embedded drives is to first select the library they belong to, and then select the specific drive within each tool window.

Using the firmware management screen

The firmware management functionality of L&TT allows easy upgrade to the firmware of the storage product and the connected devices. L&TT uses special firmware files that associate the firmware with a particular product. This feature prevents the user from downloading the wrong image and ensures that the downloaded firmware is the same as, or a newer revision of the current device firmware.

In order to upgrade the firmware for the devices, follow the below steps:

1.Check the firmware versions.

2.Acquire the firmware files.

3.Upload firmware files to the devices.

To access the Firmware Management screen, select the devices you want to update in the device list, then select the device listed on Update Firmware tab as shown in Figure 10 (page 24).

Figure 10 Firmware management screen

24 Using L&TT on Windows

Get files from web functionality

The Windows version of L&TT offers comprehensive firmware management functionality that finds and downloads firmware from the HP website. This functionality obtains the most up-to-date information about all available firmware files directly from the HP website. It then compares this data set against the list of devices connected to the system and the current firmware revisions present in those devices. Depending on the selected filter options on the top of the screen, different subsets of firmware files are presented. Firmware files that are needed to bring the connected devices up to the latest firmware revisions are automatically selected.

You can access the Get Files from Web dialog box in two ways:

•Select Get Files from Web from the File menu.

•Click Get Firmware on the Firmware Update screen.

The Get Files from Web dialog box is displayed. Click Firmware (New Files Available) tab if it is not already selected. The Activity bar shows progress during two phases:

•While L&TT is gathering and analyzing information about the available firmware files.

•While downloading the selected firmware files, the Activity bar will slide from the start to the finish for each file downloaded.

Checking firmware versions

To verify the latest firmware revision for a device, or to learn about the changes between the current revision and the latest revision, use the Get Files from Web feature of L&TT.

To access firmware revision and release note information from the L&TT application:

•In the L&TT main screen, click File > Get Files From Web, or click Firmware on the menu bar, select the Local Firmware Files tab, and then click Get Firmware From Web. The Get Files From Web window s.

•To view the latest firmware revisions for devices on your system, or for all devices, click Firmware tab, and then select the appropriate option.

•To view release note information, click Product ID of the firmware file whose information you want to view, and then click Details. The release notes are displayed in the File Details window. To view the firmware release notes for the firmware files in the local firmware folder, in the Local Firmware Files tab select one of the firmware files and click Release Notes.

Viewing firmware revision history

In addition to downloading firmware files, the Get Files from Web dialog box provides revision history detail for firmware files. To view the firmware revision history of a device, select a Device and click Details.

Managing firmware

•“Acquiring firmware files” (page 25)

•“Selecting and downloading updated firmware files” (page 26)

•“Uploading firmware to devices” (page 27)

•“Advanced options” (page 28)

•“Using test screen” (page 29)

Acquiring firmware files

L&TT firmware files are stored in the Firmware directory. This directory is a subdirectory of the HP Library & Tape Tools installation directory. Before upgrading any firmware, you must first acquire the firmware image file or files and copy them to the Firmware directory.

Managing firmware 25

Firmware files can be obtained in three ways:

1.Select the device in the device listing and click Firmware on the main toolbar. On the Firmware screen, click Local Files tab, and then click Get Files from Web button at the bottom of the tab. The downloaded files are automatically placed in the Firmware directory.

2.From the L&TT menu, select Get Files From Web from the File menu. The software links to the L&TT firmware FTP site and allows the selected firmware files to be copied to your system. Downloaded files are automatically placed in the Firmware directory. This option is explained in detail in the following section.

3.Go to “http://www.hp.com/support”, choose the product family, and click Software Updates and Drivers. The latest firmware file is available in L&TT format. For some products (such as standalone drives), firmware is available as a single file. For other products (such as tape libraries), the firmware is available in a self-extracting bundle that includes library and drive firmware.

CAUTION: Do not use the Get Files From Web functionality within L&TT without an internet connection. This can lock the system until it has timed out in the operating system. This timeout value is operating system-specific.

NOTE: If Check for Updates on Web is enabled in the tool preferences, L&TT automatically informs the user when new firmware is available for any of the connected storage products. L&TT performs this check each time it is started (but not more than once per 24-hour period).

Selecting and downloading updated firmware files

The Get Files from Web dialog box has four filter options:

•For devices on this system—The below options show firmware files matching devices that are currently connected to the system.

◦Show latest firmware only—This shows the most recent firmware revision for each device.

◦Show all firmware—This shows all firmware revisions for each of these firmware files.

•For all supported devices—The below options show firmware files for all devices supported by L&TT, even if not currently connected to the system.

◦Show latest firmware only—This shows the most recent firmware revision for each device.

◦Show all firmware—This shows all firmware revisions for each of these firmware files.

The entry for each firmware file includes the Firmware lifecycle that describes the support status of the firmware file. The three states are:

•Active (currently supported)

•Inactive (obsolete and not supported)

•Controlled (Hotsite)

Select the appropriate option and verify the correct firmware files. To download the selected files, click Download. The files are automatically downloaded to the current firmware directory on the local system. You can use the firmware update functionality of L&TT to upload the latest firmware to your devices.

26 Using L&TT on Windows

Uploading firmware to devices

Before updating any firmware files, you must acquire the latest firmware files and ensure that they are placed in the Firmware directory.

To upload firmware to a device:

1.Click the device to update in the device list.

2.Click Firmware on the main toolbar.

3.On the Update Firmware tab, select the device to update firmware. If firmware is currently available for that device, it is shown in Firmware File in the File Selection section of the screen as shown in Figure 11 (page 27).

4.Click Start Update at the bottom of the screen to begin the update.

Click OK in the Firmware Update status dialog. The Firmware Update Results tab is displayed, showing a log of the firmware upload activity. Set the Current Detail Level to the appropriate level. The default is Normal. If you want to clear the log, click Clear Log button.

Figure 11 Update firmware screen

On completion of firmware update, the Firmware Update status dialog box is displayed, explaining what happens to the Windows plug-and-play implementation. It also explains how to make the drive visible to L&TT and the Windows operating system, so that it will operate properly.

CAUTION: Make sure that no other programs attempt to access the device while the firmware is being updated. Do not interrupt the firmware update. If the firmware update is interrupted, the device may not operate and may require physical repair.

Managing firmware 27

NOTE: With several products, after the firmware file is selected, a message is displayed to inform the certain requirements such as important prerequisites for updating with the new firmware, or noteworthy functional changes (such as a new LED sequence). Be sure to read any such messages and take appropriate actions. If the device is either not visible to L&TT and operating system or both after the firmware is updated successfully, follow the process indicated in the Firmware Update window to ensure the updated device is fully visible and usable by the system. Make sure you follow this entire procedure before calling HP customer support. In case the device is still not accessible, call HP customer support for assistance.

Advanced options

It is sometimes necessary to disable L&TT safeguards to perform more advanced operations. These operations (options) are only available after entering the necessary password. To obtain the password, contact HP support. After you have entered the password, the Options button on the

Update Firmware tab becomes available. Click Options the Factory Firmware Overrides dialog box appears as shown in Figure 12 (page 28) (this dialog box varies slightly between drives and libraries).

Figure 12 Factory firmware overrides dialog box

The Factory Firmware Overrides dialog box appears with the following three options:

•Allow firmware downgrading—By default, L&TT does not show files with older revision levels as selectable. On the Local Firmware Files tab, the comment field displays the message “downgrade password required.” In most cases, you must use the latest firmware. However, if software incompatibilities or other customer limitations require the use of older firmware revisions, select the check box to downgrade to the older firmware revisions.

•Allow selection of any [drive or library] firmware file—This option allows mapping of the device firmware to a product, irrespective of the device's product ID. There are few cases in

28 Using L&TT on Windows

which the product ID does not match the desired firmware file (and the ID may also need to be updated):

◦When a library is being updated from one drive technology to another.

◦when the device has a firmware revision string format that differs from that in the firmware file, and the tool cannot determine whether it is newer or older. If incompatible firmware is sent to a device, an error message is displayed.

•Update [Drive or Library] Product ID—This writes the product ID from the firmware file to the drive.

NOTE: A number of products may not support updating the product ID, so use this feature only when you know the device supports it. The most common use of this feature is for updating drive technologies in optical libraries.

NOTE: After setting any of the advanced options, if firmware file selected for download is different in any way from the firmware files needed by the library or tape drive, the Status column of the Update Firmware tab will show a warning message.

Using test screen

L&TT provides several standard and advanced tests that can be used to check the performance of, or to diagnose issues with storage hardware. To access the tests screen, click the device you want to test in the device list, then click Tests on the main toolbar. The Test screen is displayed, as shown in Figure 13 (page 29).

Figure 13 Test screen

Running tests and device-specific utilities

To select and run a test or device-specific utility manually:

1.In the device listing (the By Product or By Connection tab), click Device to test.

2.Click Test (to execute a test) or Utility (to run a utility) on the main toolbar. The test and utility screen s with the Test/Utility Execution tab selected.

3.Click the checkbox to the left of the name of the devices to test. The Test Group menu lists all the tests available for the selected device.

4.In the Test Group menu, select the test to perform. The Description text box describes the selected test.

Managing firmware 29

5.If any options are available for the selected test, the Options button is enabled. Click Options button to review and set the desired options. When you click an option the description of the option is shown. To return all of the options to their default values, click Defaults.

6.Click Start Test button to start the test.

Viewing results

When the test or utility is complete, L&TT shows preliminary results of the test. When you click OK in the dialog, the test results are displayed in the Test/Utility Results tab. The Test/Utility box shows the results of the test. A more detailed test operation log is displayed in the bottom section of the screen. Click the “+” or “–” signs to expand or collapse a section of the report. Select an option in Current Detail Level to display more or less information in the Test Operation Log.

Figure 14 Test/Utility results

To email the results to a support provider, click Email Results as shown in Figure 14 (page 30). Fill in the information fields in the Email Test Results dialog and click Send.

30 Using L&TT on Windows

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