Gateway e-4000, E-2000 User Manual

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your computer

e-4000 user's guide

Contents

1 Checking Out Your Gateway E-4000 Computer . . . . . . . . . . . . . . . . . . 1

Identifying your computer case style . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Gateway Mid Tower Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Gateway Mid Tower Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Gateway Micro Tower Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Gateway Micro Tower Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Desktop to tower conversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Gateway 4-bay Small Form Factor Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Gateway 4-bay Small Form Factor Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Desktop to tower conversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Identifying your model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Gateway model number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Gateway serial number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Microsoft Certificate of Authenticity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Finding your specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

2 Setting Up Your Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Working safely . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Reducing eye strain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Setting up your computer desk and chair . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Setting up your computer and computer accessories . . . . . . . . . . . . . . . . . . . 29

Sitting at your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Avoiding discomfort and injury from repetitive strain . . . . . . . . . . . . . . . . . . . . 30

Protecting from power source problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Starting your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Turning off your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Restarting (rebooting) your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

3Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

HelpSpot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Searching for a topic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

HelpSpot videos . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Online help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Gateway Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Using eSupport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

4 Using Drives and Multimedia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Using the diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

Using the CD or DVD drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

Identifying drive types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

Inserting a CD or DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48

Using a recordable drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

Creating data CDs and DVDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

Creating music CDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

Copying CDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

5 Maintaining Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

Caring for your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

Creating an emergency startup diskette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

Protecting your computer from viruses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70

Managing hard drive space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

Checking hard drive space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

Using Disk Cleanup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74

Checking the hard drive for errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

Defragmenting the hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77

Backing up files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

Using the Scheduled Task Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

Cleaning your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Cleaning the exterior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81

Cleaning the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82

Cleaning the computer screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82

Cleaning the mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83

Power management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85

Using power saving modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86

Changing power settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86

Changing the power scheme . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87

Changing advanced power settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88

Activating and using Hibernate mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90

Setting up an uninterruptible power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . .91

6 Restoring Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93

Using the Restoration CDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94

Reinstalling device drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95

Updating device drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97

Reinstalling programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98

Reinstalling Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100

7 Adding or Replacing Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Selecting a place to work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Gathering the tools you need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Identifying your computer case style . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Gateway Mid Tower Case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Opening the case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Closing the case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Adding or replacing a drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Adding or replacing add-in cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Replacing the power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Gateway Micro Tower Case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Opening the case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Closing the case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Replacing a drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Adding or replacing add-in cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Replacing the power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Gateway 4-bay Small Form Factor case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Opening the case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Closing the case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Adding or replacing a drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Adding or replacing add-in cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Replacing the power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

Adding or replacing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

Replacing the system battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

8 Using the BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Opening the BIOS Setup utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Updating the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

Setting the BIOS configuration jumper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

9 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

Software support tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

Add-in cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

CD, DVD, or recordable drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

Cleaning CDs and DVDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

iii

Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .201

Diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .202

File management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .204

Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .204

Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .206

Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .207

Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .208

Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .208

Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .214

Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .215

Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .216

Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .216

Sound . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .219

Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .220

Before calling Gateway Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . 220

Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221

Tutoring and training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .222

Self-help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .222

Tutoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .222

Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223

A Reference Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .226

System board layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .227

BIOS configuration jumper settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .232

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .233

B Safety, Regulatory, and Legal Information. . . . . . . . . . . . . . . . . . . . . .235

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243

Checking Out

Your Gateway

E-4000 Computer

This chapter introduces you to the basic features of your Gateway E-4000 computer. Read this chapter to learn:

■ How to identify your Gateway computer case style

■ How to identify the features of your Gateway computer

■ How to locate your computer’s model and serial

number

■ How to locate the Microsoft Certificate of Authenticity

■ How to locate the specifications for your computer

■ What accessories are available for your computer

www.gateway.com

Chapter 1: Checking Out Your Gateway E-4000 Computer

Identifying your computer case style

Use the following descriptions to identify your computer case style.

Gateway Mid Tower Gateway Micro Tower Gateway 4-bay Small Form Factor

The Gateway Mid Tower case has an access door on the front that covers the drive bays and other components.

For information on the Gateway Mid Tower case, see “Gateway Mid Tower Front” on page 4.

The Gateway Micro Tower has a removable base.

For information on the Gateway Micro Tower case, see “Gateway Micro Tower Front” on page 10.

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The Gateway 4-bay Small Form Factor case has a removable stand.

For information on the Gateway 4-bay Small Form Factor case, see “Gateway 4-bay Small Form Factor Front” on page 16.

Identifying your computer case style

www.gateway.com

Chapter 1: Checking Out Your Gateway E-4000 Computer

Gateway Mid Tower Front

Your computer may contain any of the following components.

CD/DVD/recordable

drive

5.25-inch drive bay cover

3.5-inch drive bay cover

Diskette drive

Power button

Headphone jack

(optional)

CD/DVD eject button

USB 2.0 ports

Diskette eject button

Microphone jack

(optional)

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Component Icon Description

Gateway Mid Tower Front

CD/DVD/recordable drive

5.25-inch drive bay cover

3.5-inch drive bay cover

Diskette drive Use this drive to store smaller files on diskettes. For more

Power button Press this button to turn the power on or off. You can also

Headphone jack (optional)

Microphone jack (optional)

Use this drive to listen to audio CDs, install games and programs, watch DVDs, and store large files onto recordable CDs and DVDs (depending on drive type). For more information, see “Using the CD or DVD drive” on page 46.

This drive may be a CD, CD-RW, DVD, DVD/CD-RW, DVD/DVD-RAM/DVD-R/CD-RW, or DVD-RAM/DVD-R drive. To identify your drive type and for more information about your drive, see “Identifying drive types” on page 46.

Remove this cover to install an additional 5.25-inch drive.

Remove this cover to install an additional 3.5-inch drive.

information, see “Using the diskette drive” on page 44.

configure the power button to operate in Standby/Resume mode or Hibernate mode. For more information on changing the power button setting, see “Changing power settings” on page 86.

Plug headphones into this jack. This jack is color-coded lime green.

Plug a microphone into this jack. This jack is color-coded red or pink.

CD/DVD eject button Press this button to open the CD or DVD drive tray. For more

information, see “Using the CD or DVD drive” on page 46.

USB 2.0 ports USB v2.0 Plug USB (Universal Serial Bus) devices (such as a joystick

or digital camera) into these ports.

Diskette eject button Press this button to eject an inserted diskette. For more

information, see “Using the diskette drive” on page 44.

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Chapter 1: Checking Out Your Gateway E-4000 Computer

Gateway Mid Tower Back

Your computer may contain any of the following components.

Power connector

Voltage switch

PS/2 mouse port

PS/2 keyboard por t

USB 2.0 ports

Serial port

Parallel por t

Monitor port

USB 2.0 ports

Microphone jack

Headphone/speakers (Line out) jack

Audio input (Line in) jack

Telephone jack (optional)

Kensington lock slot

Case cover shipping screw

Microsoft Certificate of Authenticity

Ethernet (network) jack

Add-in card retention thumbscrew

Modem jack (optional)

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Gateway Mid Tower Back

Component Icon Description

Power connector Plug the power cable into this connector.

Voltage switch Before turning on your computer, make sure that this

switch is in the correct position for the correct voltage. The switch is preset at the factory with the correct voltage for your area.

In the United States, the utility power is supplied at a nominal 115 volts at 60 Hz. The power supply should always be set to this when your computer is operating in the United States. In other areas of the world, such as Europe, the utility power is supplied at 230 volts at 50 Hz. If your computer is operating in an environment such as this, the voltage switch should be moved to 230.

PS/2 mouse port Plug a Personal System/2

PS/2 keyboard port Plug a PS/2 keyboard into this port.

USB 2.0 ports USB v2.0 Plug USB (Universal Serial Bus) devices (such as a

mouse, keyboard, or printer) into these ports.

(PS/2) mouse into this port.

Serial port Plug a serial device (such as a digital camera) into this

port.

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Chapter 1: Checking Out Your Gateway E-4000 Computer

Component Icon Description

Parallel port Plug a parallel device (such as a printer) into this port.

Monitor port Plug a monitor into this port.

Microphone jack Plug a microphone into this jack. This jack is color-coded

red or pink.

Headphone/speakers (Line out) jack

Audio input (Line in) jack Plug an external audio input source (such as a stereo)

Telephone jack (optional)

Plug powered, analog front speakers, an external amplifier, or headphones into this jack. This jack is color-coded green.

into this jack so you can record sound on your computer. This jack is color-coded blue.

If your modem has a telephone jack, plug the cable for a telephone into this jack.

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Gateway Mid Tower Back

Component Icon Description

Modem jack (optional) Plug a modem cable into this jack.

Kensington™ lock slot Secure your computer to an object by connecting a

Kensington cable lock to this slot.

Case cover shipping screw

Microsoft Certificate of Authenticity

Ethernet (network) jack Plug a 10/100 Ethernet network cable or a device (such

Add-in card retention thumbscrew

Remove this screw before opening the case.

The Microsoft Certificate of Authenticity (COA) contains your Windows product key.

as a DSL or cable modem) into this jack.

Remove this screw when adding or replacing add-in cards.

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Chapter 1: Checking Out Your Gateway E-4000 Computer

Gateway Micro Tower Front

Your computer may contain any of the following components.

CD/DVD eject

button

CD/DVD/recordable

drive

Cover release

handle

Power button

Diskette eject button

Diskette drive

Headphone jack

Microphone jack

USB 2.0 ports

Removable base

(for desktop

conversion)

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Gateway Micro Tower Front

Component Icon Description

CD/DVD eject button Press this button to open the CD or DVD drive tray. For

more information, see “Using the CD or DVD drive” on page 46.

CD/DVD/recordable drive

Cover release handle Press this handle to open the computer cover.

Removable base Use this removable base for desktop conversion. For more

Power button Press this button to turn the power on or off. You can also

Diskette eject button Press this button to eject an inserted diskette. For more

Diskette drive Use this drive to store smaller files on diskettes. For more

information, see “Desktop to tower conversion” on page 15.

configure the power button to operate in Standby/Resume mode or Hibernate mode. For more information on changing the power button setting, see “Changing power settings” on page 86.

information, see “Using the diskette drive” on page 44.

Headphone jack Plug headphones into this jack. This jack is color-coded

lime green.

Microphone jack Plug a microphone into this jack. This jack is color-coded

red or pink.

USB 2.0 ports USB v2.0 Plug USB (Universal Serial Bus) devices (such as a

joystick or digital camera) into these ports.

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Chapter 1: Checking Out Your Gateway E-4000 Computer

Gateway Micro Tower Back

Your computer may contain any of the following components.

Voltage switch

Power connector

PS/2 mouse port

PS/2 keyboard por t

USB 2.0 ports

Serial port

Paralle l port

Monitor port

USB 2.0 ports

Microphone jack

Headphone/speakers (Line out) jack

Modem jack (optional)

Removable base

(for desktop

conversion)

Microsoft Certificate of Authenticity

Ethernet (network) jack

Kensington lock slot

Case cover shipping screw

Audio input (Line in) jack

Telephone jack (optional)

Add-in card retention thumbscrew

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Gateway Micro Tower Back

Component Icon Description

Voltage switch Before turning on your computer, make sure that this

switch is in the correct position for the correct voltage. The switch is preset at the factory with the correct voltage for your area.

Power connector Plug the power cable into this connector.

PS/2 mouse port Plug a Personal System/2

PS/2 keyboard port Plug a PS/2 keyboard into this port.

USB 2.0 ports USB v2.0 Plug USB (Universal Serial Bus) devices (such as a

mouse, keyboard, or printer) into these ports.

(PS/2) mouse into this port.

Serial port Plug a serial device (such as a digital camera) into this

port.

Parallel port Plug a parallel device (such as a printer) into this port.

Monitor port Plug a monitor into this port.

Microphone jack Plug a microphone into this jack. This jack is

color-coded red or pink.

Headphone/speakers (Line out) jack

Modem jack (optional) Plug a modem cable into this jack.

Removable base Use this removable base for desktop conversion. For

Plug powered, analog front speakers, an external amplifier, or headphones into this jack. This jack is color-coded green.

more information, see “Desktop to tower conversion” on page 15.

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Chapter 1: Checking Out Your Gateway E-4000 Computer

Component Icon Description

Microsoft Certificate of Authenticity

Ethernet (network) jack Plug a 10/100 Ethernet network cable or a device (such

Kensington™ lock slot Secure your computer to an object by connecting a

Case cover shipping screw

Audio input (Line in) jack Plug an external audio input source (such as a stereo)

Telephone jack (optional) If your modem has a telephone jack, plug the cable for

Add-in card retention thumbscrew

The Microsoft Certificate of Authenticity (COA) contains your Windows product key.

as a DSL or cable modem) into this jack.

Kensington cable lock to this slot.

Remove this screw before opening the case.

into this jack so you can record sound on your computer. This jack is color-coded blue.

a telephone into this jack.

Remove this screw when adding or replacing add-in cards.

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Gateway Micro Tower Back

Desktop to tower conversion

You can convert your Gateway Micro Tower case from desktop to tower configuration using the accessory base included with your system. For more information, see “Closing the case” on page 134.

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Chapter 1: Checking Out Your Gateway E-4000 Computer

Gateway 4-bay Small Form Factor Front

Your computer may contain any of the following components.

CD/DVD eject button

CD/DVD/recordable drive

Removable base

(for desktop

conversion)

Diskette eject button

Diskette drive

Headphone jack

USB 2.0 ports

Power button

Expansion bay cover

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Gateway 4-bay Small Form Factor Front

Component Icon Description

CD/DVD eject button Press this button to open the CD or DVD drive tray. For

more information, see “Using the CD or DVD drive” on page 46.

CD/DVD/Recordable drive

Removable base Use this removable base for desktop conversion. For

Diskette eject button Press this button to eject an inserted diskette. For more

Diskette drive Use this drive to store smaller files on diskettes. For

Headphone jack Plug headphones into this jack. This jack is color-coded

USB 2.0 ports USB v2.0 Plug USB (Universal Serial Bus) devices (such as a

more information, see “Desktop to tower conversion” on page 20.

information, see “Using the diskette drive” on page 44.

more information, see “Using the diskette drive” on page 44.

lime green.

joystick or digital camera) into these ports.

Power button Press this button to turn the power on or off. You can

also configure the power button to operate in Standby/Resume mode or Hibernate mode. For more information on changing the power button setting, see “Changing power settings” on page 86.

Expansion bay cover Remove this cover to access the 3.5-inch expansion

bay. For more information, see “To add or replace a

3.5-inch drive in the expansion bay:” on page 166.

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Chapter 1: Checking Out Your Gateway E-4000 Computer

Gateway 4-bay Small Form Factor Back

Your computer may contain any of the following components.

Power connector

PS/2 mouse port

PS/2 keyboard port

USB 2.0 ports

Serial port

Monitor port

USB 2.0 ports

Microphone jack

Headphone/speakers (Line out) jack

Audio input (Line in) jack

Modem jack (optional)

Component Icon Description

Power connector Plug the power cable into this connector.

PS/2 mouse port Plug a Personal System/2

Microsoft Certificate of Authenticity

Kensington lock slot

Case cover shipping screw

Parallel port

Ethernet (network) jack

Telephone jack (optional)

(PS/2) mouse into this port.

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Gateway 4-bay Small Form Factor Back

Component Icon Description

PS/2 keyboard port Plug a PS/2 keyboard into this port.

USB 2.0 ports USB v2.0 Plug USB (Universal Serial Bus) devices (such as a

mouse, keyboard, or printer) into these ports.

Serial port Plug a serial device (such as a digital camera) into this

port.

Monitor port Plug a monitor into this port.

Microphone jack Plug a microphone into this jack. This jack is

color-coded red or pink.

Headphone/speakers (Line out) jack

Audio input (Line in) jack Plug an external audio input source (such as a stereo)

Modem jack (optional) Plug a modem cable into this jack.

Microsoft Certificate of Authenticity

Kensington™ lock slot Secure your computer to an object by connecting a

Case cover shipping screw

Parallel port Plug a parallel device (such as a printer) into this port.

Ethernet (network) jack Plug a 10/100 Ethernet network cable or a device (such

Telephone jack (optional) If your modem has a telephone jack, plug the cable for

Plug powered, analog front speakers, an external amplifier, or headphones into this jack. This jack is color-coded green.

into this jack so you can record sound on your computer. This jack is color-coded blue.

The Microsoft Certificate of Authenticity (COA) contains your Windows product key.

Kensington cable lock to this slot.

Remove this screw before opening the case.

as a DSL or cable modem) into this jack.

a telephone into this jack.

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Chapter 1: Checking Out Your Gateway E-4000 Computer

Desktop to tower conversion

You can convert your Gateway 4-bay Small Form Factor case from desktop to tower configuration using the accessory base included with your system. For more information, see “Closing the case” on page 160.

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Identifying your model

Important The labels shown in this section are for informational

purposes only. Label information varies by model, features ordered, and location.

Gateway model number

The label on the back of your computer case contains information that identifies your computer model. Gateway Technical Support will need this information if you call for assistance.

Identifying your model

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Chapter 1: Checking Out Your Gateway E-4000 Computer

Gateway serial number

You can locate the Gateway serial number:

■ Printed on a white sticker on the front, side, or top of your computer case.

■ Printed on the customer invoice that came with your computer. The

invoice also contains your customer ID number.

■ Displayed in HelpSpot in Windows XP. Click Start, Help and Support, then

click

View product serial number.

Microsoft Certificate of Authenticity

The Microsoft Certificate of Authenticity label found on the back or side of your computer case includes the product key code for your operating system.

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Finding your specifications

For more information about your computer, such as memory size, memory type, and hard drive size, go to the eSupport page at support.gateway.com additional Gateway documentation and detailed specifications.

To view your computer’s serial number or check your specifications in Windows XP, click

Start, Help and Support, then click My Computer Info.

My Computer Info link in HelpSpot or visit Gateway’s

. The eSupport page also has links to

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Chapter 1: Checking Out Your Gateway E-4000 Computer

You can also find out more about your computer at the Gateway eSupport site. Visit support.gateway.com

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Accessories

Gateway offers various accessories that can help you make the most of using your computer. To order accessories, visit the Accessory Store at accessories

Networking kit

With a networking kit, you can network (link), two or more computers. After you have set up a network, you can access the files, drives, and printers on linked computers, play multiplayer games, and even share one Internet connection.

Two types of networking kits are available. Wireless networking kits use radio frequency to link your computers wirelessly. Ethernet networking kits use network cabling to link your computers.

Imaging equipment

A digital camera lets you take pictures that you can view and edit on your computer.

A digital video camera lets you take pictures that you can edit on your computer.

.gateway.com.

Accessories

A scanner copies an image, such as a graphic or document, then stores the copy in a file. You can view and edit scanner files on your computer.

You can attach your digital photographs or scanned images to e-mail messages or post them on a Web site.

Printers

You can attach almost any type of printer to your computer. The most common types are inkjet and laser printers, which print in color or in black and white.

Inkjet printers and cartridges are relatively inexpensive, but they are slower than laser printers. Using an inkjet color printer, you can print pictures, banners, and greeting cards, as well as documents.

Laser printers and cartridges are more expensive, but they usually print much faster than inkjet printers. Laser printers are better than inkjet printers when you are printing large documents.

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Chapter 1: Checking Out Your Gateway E-4000 Computer

Storage Devices

If you need additional storage space or you want to back up your files, you can add storage devices to you computer.

With a r ecord able CD or DV D drive , you c an fre e up ha r d dri ve spac e by backing up files, then removing them from your hard drive. Writable CDs can hold as much as 700 MB of data. Writable DVDs can hold as much as 4.7 GB of data. For more information about using recordable drives, see “Using a recordable drive” on page 50.

Iomega Zip drives, like diskette drives, use disks to store data. Zip disks can store 100 MB, 250 MB, or 750 MB of data. You can use a Zip drive to back up files you do not use so you can remove them from your hard drive. Zip drives also provide an easy way to transfer files between computers (if both computers have internal Zip drives or if you have one external, portable Zip drive).

If you need to back up your entire system, you probably need a tape backup (TBU) drive. TBU drives, like tape recorders, use magnetic tape cartridges to store data. Tape drive cartridges can store 2 GB, 20 GB, 40 GB, 130 GB, or more of data.

If you want to increase your internal storage space, try adding a second hard drive or replacing your existing hard drive with a larger drive. For more information about installing a larger drive, see “Adding or Replacing Components” on page 103.

Memory

Large programs, such as multimedia games or graphics programs, use a lot of memory. If your programs are running more slowly than you think they should, try adding more memory. For more information, “Adding or replacing memory” on page 184.

Uninterruptible power supplies

A standby, uninterruptible power supply (UPS) protects your computer from data loss during a total power failure. A UPS uses a battery to keep your computer running temporarily during a power failure so you can save your work and shut down your computer correctly. A UPS may also provide protection from power surges. For information about setting up a UPS, see “Setting up an uninterruptible power supply” on page 91.

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Setting Up Your

Computer

This chapter provides basic information about your Gateway computer. Read this chapter to learn how to:

■ Use your computer safely

■ Start and turn off your computer

■ Restart (reboot) your computer

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Chapter 2: Setting Up Your Computer

Working safely

Before using your computer, read the following recommendations for setting up a safe and comfortable work area and avoiding discomfort and strain.

Hands and arms are parallel to the floor

Top of screen is not higher than eye level

Screen is perpendicular to your line of sight

Feet are flat on the floor

Reducing eye strain

Sunlight or bright indoor lighting should not reflect on the monitor screen or shine directly into your eyes.

■ Position the computer desk and monitor so you can avoid glare on your

screen and light shining directly into your eyes. Reduce glare by installing shades or curtains on windows, and by installing a glare screen filter on your monitor.

■ Use soft, indirect lighting in your work area. Do not use your computer

in a dark room.

■ Avoid focusing your eyes on your computer screen for long periods of time.

Look away from your computer occasionally, and try to focus on distant objects.

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Setting up your computer desk and chair

When you are setting up your computer desk and chair, make sure that the desk is the appropriate height and the chair helps you maintain good posture.

■ Select a flat surface for your computer desk.

■ Adjust the height of the computer desk so your hands and arms are

positioned parallel to the floor when you use the keyboard and mouse. If the desk is not adjustable or is too tall, consider using a keyboard drawer.

■ Use an adjustable chair that is comfortable, distributes your weight evenly,

and keeps your body relaxed.

■ Position your chair so the keyboard is at or slightly below the level of your

elbow. This position lets your shoulders relax while you type.

■ Adjust the chair height, adjust the forward tilt of the seat, or use a footrest

to distribute your weight evenly on the chair and relieve pressure on the back of your thighs.

■ Adjust the back of the chair so it supports the lower curve of your spine.

You can use a pillow or cushion to provide extra back support.

Working safely

Setting up your computer and computer accessories

■ Set up the monitor so the top is no higher than eye level, the monitor

controls are within reach, and the screen is tilted to be perpendicular to your line of sight.

■ Place your keyboard and mouse at a comfortable distance. You should be

able to reach them without stretching.

■ Set paper holders at the same height and distance as the monitor.

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Chapter 2: Setting Up Your Computer

Sitting at your computer

■ Avoid bending, arching, or angling your wrists. Make sure that they are

in a relaxed position when you type.

■ Do not slouch forward or lean far back. Sit with your back straight so your

knees, hips, and elbows form right angles when you work.

■ Take breaks to stand and stretch your legs.

■ Avoid twisting your torso or neck.

Avoiding discomfort and injury from repetitive strain

■ Vary your activities to avoid excessive repetition.

■ Take breaks to change your position, stretch your muscles, and relieve your

eyes.

■ Find ways to break up the work day, and schedule a variety of tasks.

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Protecting from power source problems

During a power surge, the voltage level of electricity coming into your computer can increase to far above normal levels and cause data loss or system damage. Protect your computer and peripheral devices by connecting them to a surge protector, which absorbs voltage surges and prevents them from reaching your computer.

Warning High voltages can enter your computer through both the

power cord and the modem connection. Protect your computer by using a surge protector. If you have a telephone modem, use a surge protector that has a modem jack. If you have a cable modem, use a surge protector that has an antenna/cable TV jack. During an electrical storm, unplug both the surge protector and the modem.

An uninterruptible power supply (UPS) supplies battery power to your computer during a power failure. Although you cannot run your computer for an extended period of time with a UPS, a UPS lets you run your computer long enough to save your work and shut down your computer normally. For more information about using a UPS, see “Setting up an uninterruptible power supply” on page 91.

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Chapter 2: Setting Up Your Computer

Starting your computer

To start your computer:

1 Connect the cables to your computer using the setup poster. 2 Turn on the monitor. 3 Turn on your computer and speakers. 4 If you are starting your computer for the first time, follow the on-screen

instructions to set up your computer.

5 Turn on any peripheral devices, such as printers or scanners, and see the

documentation that came with the device for setup instructions.

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Turning off your computer

Tips & Tricks When you turn off your computer, certain components in

the power supply and system board remain energized. In order to remove all electrical power from your computer, unplug the power cord and modem cable from the wall outlets. We recommend disconnecting the power cord and modem cable when your computer will not be used for long periods.

To turn off your computer in Windows XP:

1 Click Start, then click Turn Off Computer. The Turn Off Computer dialog box

opens.

2 Click Tu r n O ff. Windows shuts down and turns off your computer.

Important If for some reason you cannot use the Turn Off Computer

option in Windows to turn off your computer, press the power button on the front of the computer case. If this does not work, press and hold the power button for about five seconds, then release it.

Turning off your computer

To turn off your computer in Windows 2000:

1 Click Start, then click Shut Down. The Shut Down Windows dialog box opens.

2 Click the arrow button to open the What do you want your computer to do

list, then click

Shut down.

3 Click OK. Windows shuts down and turns off your computer.

Important If for some reason you cannot use the Turn Off Computer

option in Windows to turn off your computer, press the power button on the front of the computer case. If this does not work, press and hold the power button for about five seconds, then release it.

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Chapter 2: Setting Up Your Computer

Restarting (rebooting) your computer

If your computer does not respond to keyboard or mouse input, you may have to close programs that are not responding. If closing unresponsive programs does not restore your computer to normal operation, you may have to restart (reboot) your computer.

To close unresponsive programs and restart your computer:

1 Press CTRL+ALT+DEL, then click Task Manager. The Task Manager window

opens.

2 Click the Applications tab, then click the program that is not responding. 3 Click End Task. 4 If your computer does not respond, turn it off, wait ten seconds and turn

it on again.

Important If your computer does not turn off, press the power button

on the front of the computer case. If this does not work, press and hold the power button for about five seconds, then release it.

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Getting Help

This chapter tells you about additional information resources available to help you use your computer. Read this chapter to learn how to access:

■ HelpSpot™

■ Online help

■ Gateway Web site

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Chapter 3: Getting Help

HelpSpot

Your computer may include HelpSpot, an easily accessible collection of help information, troubleshooters, instructional videos, and automated support. Use HelpSpot to answer questions about Windows and to help you quickly discover and use the many features of your Gateway computer. HelpSpot also has an area called Contact Gateway that helps you find the right resource at Gateway to answer your questions or help solve your problems.

To start HelpSpot in Windows XP:

■ Click Start, then click Help and Support. HelpSpot opens.

If this is the first time you have started HelpSpot, you may experience a brief wait while HelpSpot builds the help database, then HelpSpot displays an introductory video.

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HelpSpot

You can find help information by clicking a link, performing a search, or browsing the index. To learn about using your Gateway computer, your mouse, and other tasks, click the

Using your computer link on the HelpSpot main page.

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Chapter 3: Getting Help

Searching for a topic

To search for a topic in HelpSpot, type a word or phrase (keyword) in the Search box located at the top of any HelpSpot screen, then click the arrow button.

Search box

Search results

header

Search results

headers

For each search, you receive the following search result types:

■ Suggested Topics - These topics are located in HelpSpot and are relevant

to your search topic.

■ Full-text Search Matches - These topics are located in HelpSpot and contain

the words you entered in the

■ Microsoft Knowledge Base - These topics are located on the Microsoft Web

site and contain the words you entered in the

Search box.

Search box. You must be

connected to the Internet to search for and access these topics.

■ Gateway.com Search - These topics are located on the Gateway Web site

and contain the words you entered in the

Search box. You must be

connected to the Internet to search for and access these topics.

To view a list of your search results, click the results header for the type of results you want to view.

To view a topic, click the topic name in the

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Search Results list.

HelpSpot videos

HelpSpot contains several short videos to help introduce you to new concepts or show you how to perform various tasks.

To play a HelpSpot video:

■ To watch a video in HelpSpot, click Video Tutorials on the HelpSpot home

page, then click a video title. The video plays.

HelpSpot

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Chapter 3: Getting Help

Online help

Many programs provide information online so you can research a topic or learn how to perform a task while you are using the program. You can access most online help information by selecting a topic from a a

Help button.

You can search for information by viewing the help contents, checking the index, searching for a topic or keyword, or browsing through the online help.

Help menu or by clicking

www.gateway.com

Gateway Web site

Gateway's online support is available 24 hours per day, 7 days per week and provides the most current drivers, product specifications, tutorials and personalized information about your system. Visit the Gateway eSupport Web site at support.gateway.com

Gateway Web site

To see an overview of the eSupport Web site, click you through the features available.

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Take a Tour. The tour guides

Chapter 3: Getting Help

Using eSupport

The eSupport site is divided into four major areas:

■ Support Home

■ Downloads

■ Contact Us

■ Account Info

Each of these areas is represented by a tab across the top of the Web page.

Support Home tab

To get specific information about your computer, type your serial number into the My System Information box, then click

for me

. For more information, see “Finding your specifications” on page 23.

The Support Information link lets you access product documentation, specifications, and manuals. By entering your serial number, you get specific documents related to your system. You can also browse through the reference area to locate an article specific to the question you have.

GO, or click Look up my serial number

The Tutorials link lets you access an extensive library of how-to articles and videos on topics such as making audio CDs and installing a hard drive.

Downloads tab

The Downloads tab provides the latest software updates for BIOS and driver upgrades. By entering your serial number you get drivers specific to your system. Click

All Downloads to walk through a step-by-step wizard to locate your drivers.

For more information, see “Updating device drivers” on page 97.

The Contact Us tab contains links to technical support with a live technician, including chat and e-mail. Click numbers for both sales and support. For more information, see “Telephone support” on page 220.

Call Us to get a list of Gateway telephone

Account Info tab

The Account Info tab contains support for non-technical issues, like the status of your order or changing your account address.

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Using Drives and

Multimedia

This chapter provides information on using the multimedia capabilities of your computer. Read this chapter to learn how to:

■ Use the diskette drive

■ Use the CD or DVD drive

■ Record your own CDs and DVDs

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Chapter 4: Using Drives and Multimedia

Using the diskette drive

The diskette drive uses 3.5-inch diskettes (sometimes called floppy disks). Diskettes are useful for storing files or transferring files to another computer.

Warning Do not expose diskettes to water or magnetic fields.

Exposure could damage the data on the diskette.

Diskette drive

Activity light

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Eject button

Using the diskette drive

To use a diskette:

1 Diskettes are marked with an arrow showing which end to insert into a

diskette drive first. Insert the arrow-marked end of a diskette into the diskette drive with the label side facing up or left. The diskette locks into the drive and the diskette eject button pops out.

2 To access a file on the diskette in Windows XP, click Start, then click My

Computer

double-click the file name.

- OR -

To access a file on the diskette in Windows 2000, double-click the

Computer

the file name.

. Double-click the drive letter (for example, the A: drive), then

icon, the drive letter (for example, the A: drive), then double-click

3 To remove the diskette, make sure that the drive activity light is off, then

press the diskette eject button.

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Chapter 4: Using Drives and Multimedia

Using the CD or DVD drive

You can use your computer to enjoy a wide variety of multimedia features.

Identifying drive types

Your Gateway computer may contain one of the following drive types.

Important The bezel on the Gateway Micro Tower case may hide the

drive logo. To find out which drive type is installed in your computer, check your computer’s specifications. For more information, see “Finding your specifications” on page 23.

Look on the front of the drive for one of the following logos:

CD drive

CD-RW drive

DVD drive

DVD-RAM/DVD-R drive

Use a CD drive for installing programs, playing audio CDs, and accessing data.

You cannot use this drive to create CDs or play DVDs.

Use a CD-RW drive for installing programs, playing audio CDs, accessing data, and creating CDs.

You cannot use this drive to play DVDs.

You can only write to a CD-R disc once. You can write to and erase CD-RW discs multiple times. For more information, see “Using a recordable drive” on page 50.

Use a DVD drive for installing programs, playing audio CDs, playing DVDs, and accessing data.

You cannot use this drive to create CDs.

Use a DVD-RAM/DVD-R drive for installing programs, playing audio CDs, playing DVDs, and recording video and data to DVD-RAM or DVD-R discs. You cannot use this drive to create CDs. For more information, see “Using a recordable drive” on page 50.

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Using the CD or DVD drive

Combination DVD/CD-RW drive

Combination DVD/DVD-RAM/ DVD-R/CD-RW Drive

Use a combination DVD/CD-RW drive for installing programs, playing audio CDs, playing DVDs, accessing data, and recording music and data to CD-R or CD-RW discs. For more information, see “Using a recordable drive” on page 50.

Use a combination DVD/DVD-RAM/DVD-R/CD-RW drive for installing programs, playing audio CDs, playing DVDs, accessing data, recording music and data to CD-R or CD-RW discs, and recording video and data to DVD-RAM or DVD-R discs. For more information, see “Using a recordable drive” on page 50.

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Chapter 4: Using Drives and Multimedia

Inserting a CD or DVD

CD/DVD/recordable drive

Eject button

Important Some music CDs have copy protection software. You may

not be able to play these CDs on your computer.

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Using the CD or DVD drive

To insert a CD or DVD:

1 Press the eject button next to the CD or DVD drive. The CD or DVD drive

tray opens.

2 Place the disc in the tray with the label facing up or left.

Important When you place a single-sided disc in the tray, make sure

that the label side is facing up or left. If the disc has two playable sides, place the disc so the name of the side you want to play is facing up or left.

3 Press the eject button again. The CD or DVD drive tray closes.

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Chapter 4: Using Drives and Multimedia

Using a recordable drive

You can use your CD-RW, DVD/CD-RW, or DVD/DVD-RAM/DVD-R/CD-RW drive to create data CDs, music CDs, or copies of CDs. You can use your DVD-RAM/DVD-R or DVD/DVD-RAM/DVD-R/CD-RW drive to create data DVDs. For more information about your drive’s capabilities, see “Identifying drive types” on page 46.

Creating data CDs and DVDs

Use Roxio Easy CD Creator to create data CDs and DVDs. Data CDs and DVDs are ideal for backing up important files such as tax records, letters, MP3s, digital movies, or photos. For information on creating music CDs, see “Creating music CDs” on page 55.

Use your movie creator software to create video DVDs. For more information about using the movie creator software that came with your computer, see its online help.

Important We recommend that you do not use your computer for

other tasks while creating CDs or DVDs.

Important If you record copyrighted material on a CD or DVD, you

need permission from the copyright owner. Otherwise, you may be violating copyright law and be subject to payment of damages and other remedies. If you are uncertain about your rights, contact your legal advisor.

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Using a recordable drive

To create a data CD or DVD:

1 Insert a blank, writable CD or DVD into your recordable CD or DVD drive.

2 If a CD Drive dialog box opens, click Create a CD using Roxio Easy CD Creator,

then click

- OR -

OK. The Select a Project window opens.

If a dialog box does not open, click then click

make a data CD dataCD project dataDVD project

Project Selector. The Select a Project window opens.

Start, All Programs, Roxio Easy CD Creator,

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Chapter 4: Using Drives and Multimedia

3 Move your pointer over make a data CD, then click dataCD project or

dataDVD project. The Easy CD Creator window opens.

Select Source Files

Source Pane Add

4 Click the arrow button to open the Select Source Files list, then click the

drive or folder where the files you want to add to the writable CD or DVD are located. If you do not see the folder you want, browse through the folders in the Source pane.

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Using a recordable drive

5 Click the file you want to record (hold down the CTRL or SHIFT key when

you click to select multiple files) in the Source pane, then click

Add.

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record

Chapter 4: Using Drives and Multimedia

6 After you have added all of your files, click record. The Record CD Setup

dialog box opens.

7 Click Start Recording.

Start Recording

Help and

Support

For more information about creating CDs in Windows XP, click Start, then click Help and Support.

Type the keyword creating CDs in the HelpSpot Search box , then click the arrow.

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Creating music CDs

Use Roxio Easy CD Creator to create music CDs from other music CDs or MP3 files. For information on creating data CDs, see “Creating data CDs and DVDs” on page 50. You cannot create music DVDs.

Important We recommend that you do not use your computer for

other tasks while creating CDs.

Important If you record copyrighted material on a CD or DVD, you

Important Some music CDs have copy protection software. You

cannot create MP3 files from these CDs and you may not be able to listen to these CDs on your computer.

Creating music CDs

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Chapter 4: Using Drives and Multimedia

To create music CDs:

1 Insert a blank, writable CD into your recordable CD drive.

Tips & Tricks Most home and car stereos can read CD-R discs, but

cannot read CD-RW discs. To make sure that the CD that you create will play on home and car CD players, use a CD-R disc.

2 If a CD Drive dialog box opens, click Create a CD using Roxio Easy CD Creator,

then click

- OR -

OK. The Select a Project window opens.

If a dialog box does not open, click then click

make a music CD musicCD project

Project Selector. The Select a Project window opens.

Start, All Programs, Roxio Easy CD Creator,

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Creating music CDs

3 Move your pointer over make a music CD, then click musicCD project. The

Easy CD Creator window opens.

Select Source Files

Source pane

Add

4 Click the arrow button to open the Select Source Files list, then click the

drive or folder where the music files that you want to add to the writable CD are located. If you do not see the folder you want, browse through the folders in the Source pane.

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Chapter 4: Using Drives and Multimedia

5 Click the file you want to record (hold down the CTRL or SHIFT key when

you click to select multiple files) in the Source pane, then click

Tips & Tricks You can add any combination of music tracks or MP3 files

to a music CD project. You can add up to 99 tracks and files, or up to 650 MB (74-minute CD) or 700 MB (80-minute CD) of tracks and files to a music CD project.

Add.

record

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Creating music CDs

6 After you have added all of your tracks and files, click record. The Record

CD Setup dialog box opens.

Start Recording

7 Click Start Recording. When the recording is complete, you may see a Record

Complete dialog box. Select the appropriate option.

Help and

Support

For more information about creating CDs in Windows XP, click Start, then click Help and Support.

Type the keyword creating CDs in the HelpSpot Search box , then click the arrow.

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Chapter 4: Using Drives and Multimedia

Copying CDs

CD Copier can make backup copies of almost any type of CD. You cannot copy DVDs.

Important We recommend that you do not use your computer for

other tasks while creating a CD.

Important If you record copyrighted material on a CD or DVD, you

Important Some copyrighted CDs have copy protection software that

may cause your computer to lock up if you attempt to copy them.

If you have only one drive and it is a recordable CD drive, go to “To copy a CD using one drive:” on page 61.

-OR-

If you have two drives and one of the drives is a recordable CD drive, go to “To copy a CD using two drives:” on page 63.

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Copying CDs

To copy a CD using one drive:

1 Insert the CD you want to copy into your recordable CD drive.

2 If a dialog box opens, click Take no action.

3 If a CD Drive dialog box opens, click Create a CD using Roxio Easy CD Creator,

then click

- OR -

OK. The Select a Project window opens.

If a dialog box does not open, click then click

Project Selector. The Select a Project window opens.

CD copier CD copier

Start, All Programs, Roxio Easy CD Creator,

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Chapter 4: Using Drives and Multimedia

4 Move your pointer over CD copier, then click CD copier. The CD Copier

window opens.

5 On the Source and Destination tab, click the arrow button to open the Copy

from

list, then click the recordable drive.

Copy

6 Click the arrow button to open the Record to list, then click the recordable

drive.

7 Click Copy. CD Copier copies the information on the source CD to your

hard drive, prompts you to insert the blank CD, then copies the information from the hard drive to the blank CD.

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Copying CDs

To copy a CD using two drives:

1 Insert the CD you want to copy into your non-recordable CD or DVD drive.

2 If a dialog box opens, click Take no action.

3 Insert a blank, writable CD into your recordable CD drive.

4 If a CD Drive dialog box opens, click Create a CD using Roxio Easy CD Creator,

then click

- OR -

OK. The Select a Project window opens.

If a dialog box does not open, click then click

Project Selector. The Select a Project window opens.

CD copier CD copier

Start, All Programs, Roxio Easy CD Creator,

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Chapter 4: Using Drives and Multimedia

5 Move your pointer over CD copier, then click CD copier. The CD Copier

window opens.

6 On the Source and Destination tab, click the arrow button to open the Copy

from

list, then click the drive that contains the source CD.

Copy

7 Click the arrow button to open the Record to list, then click the drive that

contains the blank CD (this is your recordable CD drive).

8 Click Copy. The information on the source CD is copied automatically to

your blank CD.

Help and

Support

For more information about copying CDs in Windows XP, click Start, then click Help and Support.

Type the keyword copying CDs in the HelpSpot Search box , then click the arrow.

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Maintaining Your

Computer

This chapter provides basic information about maintaining your computer hardware and software. Read this chapter to learn how to:

■ Care for your computer

■ Create an emergency startup diskette

■ Protect your computer from viruses

■ Manage hard drive space

■ Back up files

■ Clean your computer

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Chapter 5: Maintaining Your Computer

Caring for your computer

To extend the life of your system:

■ Be careful not to bump or drop your computer, and do not put any objects

on top of it. The case, although strong, is not made to support extra weight.

■ When transporting your computer, we recommend that you put it in the

original packaging materials. If you transport your computer in cold weather, let the computer warm up before turning it on.

■ Keep diskettes and your computer away from magnetic fields. Magnetic

fields can erase data on both diskettes and hard drives.

■ Avoid subjecting your computer to extreme temperature changes. The case

can become brittle and easy to break in cold temperatures and can melt or warp in high temperatures. Damage due to either extreme is not covered by your warranty. As a general rule, your computer is safest at temperatures that are comfortable for you.

■ Keep all liquids away from your computer. When spilled onto computer

components, almost any liquid can result in extremely expensive repairs that are not covered under your warranty.

■ Avoid dusty or dirty work environments. Dust and dirt can clog the

internal mechanisms.

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Caring for your computer

Use the following table to set up a regular maintenance schedule.

Maintenance task Immediately

Monthly When needed See...

after purchase

Create an emergency diskette X page 68

Check for viruses X X page 70

Manage hard drive space X page 73

Clean up hard drives X X page 74

Scan hard drive for errors X X page 75

Defragment hard drive X X page 77

Back up files X X page 79

Clean computer case X page 81

Clean keyboard X page 82

Clean computer screen X page 82

Clean mouse X page 83

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Chapter 5: Maintaining Your Computer

Creating an emergency startup diskette

An emergency startup diskette is a diskette that contains critical information that you need to start your computer if Windows fails to start. You should create a startup diskette as soon as you get your computer.

To create an emergency startup diskette in Windows XP:

1 Insert a blank diskette labeled Startup into the diskette drive. 2 Click Start, then click My Computer. The My Computer window opens. 3 Right-click 3½ Floppy (A:), then click Format. The Format 3½ Floppy (A:)

dialog box opens.

4 Click to select the Create an MS-DOS startup disk check box, then click Start.

A message warns you that any information on the diskette will be erased.

5 When you see the warning message, click OK. Windows copies files to the

emergency startup diskette.

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Creating an emergency startup diskette

6 When Windows finishes copying files, remove the diskette from the

diskette drive.

7 Slide the write-protect tab up to prevent the diskette from being erased or

infected by viruses.

Not write-

protected

Write-

protected

8 Store your emergency startup diskette in a safe place with your other

backup software media.

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Chapter 5: Maintaining Your Computer

Protecting your computer from viruses

A virus is a program that attaches itself to a file on a computer, then spreads from one computer to another. Viruses can damage data or cause your computer to malfunction. Some viruses go undetected for a period of time because they are activated on a certain date.

Protect your computer from a virus by:

■ Using the Norton

on diskettes, attached to e-mail messages, or downloaded from the Internet.

■ Checking all programs for viruses before installing them.

■ Disabling macros on suspicious Microsoft Word and Excel files. These

programs will warn you if a document that you are opening contains a macro that might have a virus.

■ Periodically updating the Norton AntiVirus program to protect against the

latest viruses.

AntiVirus program to check files and programs that are

Help and

Support

For more information about protecting your computer against viruses in Windows XP, click Start, then click Help and Support.

Type the keyword viruses in the HelpSpot Search box

, then click the arrow.

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Protecting your computer from viruses

To scan for viruses:

1 Click Start, All Programs, Norton AntiVirus, then click Norton AntiVirus 2002.

Norton AntiVirus opens.

Scan for

viruses

2 Click Scan for Viruses.

Scan

3 Click the type of scan you want to make in the Scan area, then under

Actions, click

Scan.

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Chapter 5: Maintaining Your Computer

To remove a virus:

1 If Norton AntiVirus finds a virus, follow all on-screen instructions to

remove the virus.

2 Turn off your computer and leave it off for at least 30 seconds. 3 Turn on your computer and rescan for the virus.

To update Norton AntiVirus:

1 Make sure that you are connected to the Internet. 2 Click Start, All Programs, Norton AntiVirus, then click LiveUpdate - Norton

AntiVirus

. The LiveUpdate wizard opens.

3 Follow the on-screen instructions to update your Norton AntiVirus

program with the latest virus protection files.

4 When the program has finished, click Finish.

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Managing hard drive space

Windows provides several utilities you can use to manage your hard drive.

Checking hard drive space

To check hard drive space:

1 In Windows XP, click Start, then click My Computer. The My Computer

window opens.

- OR -

In Windows 2000, double-click the window opens.

My Computer icon. The My Computer

2 Right-click the drive that you want to check for available file space, then

click

Properties. Drive space information appears.

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Chapter 5: Maintaining Your Computer

Using Disk Cleanup

Delete unnecessary files, such as temporary Windows files, to free hard drive space.

To use the Windows Disk Cleanup program:

1 In Windows XP, click Start, then click My Computer. The My Computer

window opens.

- OR -

In Windows 2000, double-click the window opens.

My Computer icon. The My Computer

2 Right-click the hard drive that you want to delete files from, for example

Local Disk (C:), then click General tab.

Properties. The Properties dialog box opens at the

3 Click Disk Cleanup. The Disk Cleanup dialog box opens.

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Managing hard drive space

4 Make sure that the check box beside each file type you want to delete is

selected. For more information about file types you can delete, read the descriptions in the Disk Cleanup dialog box.

5 Click OK, then click Ye s.

Help and

Support

For more information about keeping the hard drive space free of unnecessary files in Windows XP, click Start, then click Help and Support.

Type the keyword disk cleanup in the HelpSpot Search box , then click the arrow.

Checking the hard drive for errors

The Error-checking program examines the hard drive for physical flaws and file and folder problems. This program corrects file and folder problems and marks flawed areas on the hard drive so Windows does not use them.

If you use your computer several hours every day, you probably want to run Error-checking once a week. If you use your computer less frequently, once a month may be adequate. Also use Error-checking if you encounter hard drive problems.

To check the hard drive for errors:

1 In Windows XP, click Start, then click My Computer. The My Computer

window opens.

- OR -

In Windows 2000, double-click the window opens.

My Computer icon. The My Computer

2 Right-click the hard drive that you want to check for errors, for example

Local Disk (C:), then click

Properties. The Properties dialog box opens.

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Chapter 5: Maintaining Your Computer

3 Click the Too ls tab.

4 Click Check Now. 5 Click the options you want to use, then click Start. For help, press F1.

Windows checks the drive for errors. This process may take several minutes. After Windows has finished checking the drive for errors, it provides a summary of the problems that it found.

6 Correct any problems that are found by following the on-screen

instructions.

7 Click OK.

Help and

Support

For more information about checking the hard drive for errors in Windows XP, click Start, then click Help and Support.

Type the keyword checking for disk errors in the HelpSpot Search box , then click the arrow.

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Managing hard drive space

Defragmenting the hard drive

When working with files, sometimes Windows divides the file information into pieces and stores them in different places on the hard drive. This is called fragmentation, and it is normal. In order for your computer to use a file, Windows must search for the pieces of the file and put them back together. This process slows the hard drive performance.

The Disk Defragmenter program organizes the data on the drive so each file is stored as one unit rather than as multiple pieces scattered across different areas of the drive. Defragmenting the information stored on the drive can improve hard drive performance.

While the Disk Defragmenter program is running, do not use your keyboard or mouse because using them may continuously stop and restart the defragmenting process. Also, if you are connected to a network, log off before starting Disk Defragmenter. Network communication may stop the defragmentation process and cause it to start over.

To run Disk Defragmenter:

1 In Windows XP, click Start, then click My Computer. The My Computer

window opens.

- OR -

In Windows 2000, double-click the window opens.

My Computer icon. The My Computer

2 Right-click the hard drive that you want to defragment, for example Local

Disk (C:), then click

Properties. The Properties dialog box opens.

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Chapter 5: Maintaining Your Computer

3 Click the Too ls tab.

4 Click Defragment Now. 5 If Disk Defragmenter does not start automatically, click Defragment or Start.

Disk Defragmenter shows its progress on the computer display. When finished, Disk Defragmenter asks if you want to quit the program.

6 Click Close or Yes, then click the X in the top-right corner to close the Disk

Defragmenter window.

Help and

Support

For more information about defragmenting the hard drive in Windows XP, click Start, then click Help and Support.

Type the keyword defragmenting in the HelpSpot Search box , then click the arrow.

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Managing hard drive space

Backing up files

Backing up files and removing them from the hard drive frees space for new files on the hard drive. It also protects you from losing important information if the hard drive fails or you accidentally delete files.

You should back up your files regularly to a writable CD (if you have a recordable drive) or to diskettes. Use a backup device, such as a recordable drive or Zip drive, to do a complete hard drive backup. For more information, see “Using a recordable drive” on page 50. If you do not have a high-capacity backup device and you want to purchase one, you can contact Gateway’s Add-on Sales department or visit our Accessory Store at accessories

.gateway.com.

Help and

Support

For more information about backing up files in Windows XP, click Start, then click Help and Support.

Type the keyword saving files in the HelpSpot Search box

, then click the arrow.

Using the Scheduled Task Wizard

The Scheduled Task Wizard lets you schedule maintenance tasks such as running Disk Defragmenter and Error-checking.

To start the Scheduled Task Wizard:

1 Click Start, All Programs, Accessories, System Tools, then click Scheduled

Tas ks

. The Scheduled Tasks window opens.

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Chapter 5: Maintaining Your Computer

2 Double-click the Add Scheduled Task icon. The Scheduled Task Wizard

opens.

3 Click Next, then click the task or program you want to schedule and follow

the on-screen instructions to customize the task.

Important Your computer must be on during scheduled tasks. If your

computer is off, scheduled tasks will not run.

Help and

Support

For more information about using the Scheduled Tasks Wizard in Windows XP, click Start, then click Help and Support.

Type the keyword Scheduled Task Wizard in the HelpSpot Search box , then click the arrow.

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Cleaning your computer

Keeping your computer clean and the vents free from dust helps keep your system performing at its best. You may want to gather these items and put together a computer cleaning kit:

■ A soft, lint-free cloth

■ Glass cleaner (not for use on flat panel displays)

■ An aerosol can of air that has a narrow, straw-like extension

■ Isopropyl alcohol

■ Cotton swabs

■ A CD or DVD drive cleaning kit

Cleaning the exterior

Warning When you shut down your computer, the power turns off,

but some electrical current still flows through your computer. To avoid possible injury from electrical shock, unplug the power cord and modem cable from the wall outlets.

Always turn off your computer and other peripherals before cleaning any components.

Use a damp, lint-free cloth to clean your computer and other parts of your system. Do not use abrasive or solvent cleaners because they can damage the finish on components.

Your computer is cooled by air circulated through the vents on the case, so keep the vents free of dust. With your computer turned off and unplugged, brush the dust away from the vents with a damp cloth. Be careful not to drip any water into the vents. Do not attempt to clean dust from the inside your computer.

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Chapter 5: Maintaining Your Computer

Cleaning the keyboard

You should clean the keyboard occasionally by using an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys.

If you spill liquid on the keyboard, turn off your computer and turn the keyboard upside down. Let the liquid drain, then let the keyboard dry before trying to use it again. If the keyboard does not work after it dries, you may need to replace it.

Cleaning the computer screen

If your computer screen is a flat panel display, use a soft cloth and water to clean the computer screen. Squirt a little water on the cloth (never directly on the screen), and wipe the screen with the cloth.

Warning The computer screen is made of specially coated glass

and can be scratched or damaged by abrasive or ammonia-based glass cleaners.

- OR -

If your computer screen is not a flat panel display, use a soft cloth and glass cleaner to clean the monitor screen. Squirt a little cleaner on the cloth (never directly on the screen), and wipe the screen with the cloth.

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Cleaning your computer

Cleaning the mouse

If the mouse pointer begins moving erratically across the computer screen or becomes difficult to control precisely, cleaning the mouse will likely improve its accuracy.

Clean your optical mouse by wiping the bottom of the mouse with a damp lint-free cloth.

To clean your trackball mouse:

1 Shut down your computer, then disconnect the mouse.

2 Turn the mouse upside down.

3 Rotate the retaining ring on the bottom of the mouse counter-clockwise,

then remove the retaining ring and mouse ball.

4 Remove any dust, lint, or dirt from the mouse ball with a soft cloth.

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Chapter 5: Maintaining Your Computer

5 Clean the mouse rollers with a cotton swab dipped in isopropyl alcohol.

Mouse rollers

6 Replace the mouse ball and lock the retaining ring into place. 7 Reconnect the mouse, then turn on your computer.

Help and

Support

For a video tutorial about cleaning the mouse in Windows XP, click Start, then click Help and Support.

Type the keyword Video tutorials in the HelpSpot Search box , then click the arrow.

Click Cleaning the mouse.

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Power management

Computer equipment can account for a significant portion of energy use in the home and office environment. You may not want to shut down your computer each time you leave it, especially if you plan to be away for only a short time. Windows lets you use the following modes to conserve energy when the system is not in use:

■ Standby - while your computer is in Standby mode, it switches to a low

power state where devices, such as the monitor and drives, turn off and the entire system uses less power.

Always save your work before using Standby mode. In Standby mode, your computer reduces or turns off the power to most devices except memory. However, the information in the memory is not saved to the hard drive. If power is interrupted, the information is lost.

■ Hibernate - (also called save to disk) writes all current memory (RAM)

information to the hard drive, then turns your computer completely off. The next time you turn on your computer, it reads the memory information from the hard drive and opens the programs and documents that were open when you activated Hibernate mode. For more information, see “Activating and using Hibernate mode” on page 90.

Power management

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Chapter 5: Maintaining Your Computer

Using power saving modes

If your computer is...

On Enter

On Enter Hibernate

In Standby mode

In Hibernate mode

...and you want

...then

to...

In Windows XP, click Start, Turn off computer, then

Standby mode

mode (must be activated)

Exit Standby mode Move the mouse or press a key on your keyboard.

Exit Hibernate mode

click Standby.

- OR -

In Windows 2000, click Start, then click Shut Down. Click the arrow button to open the What do you want your computer to do list, then click Standby. Click OK.

In Windows XP, click Start, then click

Turn O ff Co mpu te r. Press and hold Hibernate.

- OR -

In Windows 2000, click Start, then click Shut Down. Click the arrow button to open the What do you want

your computer to do list, then click Hibernate. Click OK.

Press the power button.

Changing power settings

SHIFT, then click

You can change power management settings, such as the power button function and power-saving timers, by changing power settings in Windows. You can also adjust power schemes and adjust advanced power settings.

Power schemes (groups of power settings) let you change power saving options such as when the monitor or hard drive is automatically turned off. You can select one of the defined power schemes or create a custom power scheme.

Advanced power settings let you assign different power saving modes to the power button.

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Changing the power scheme

To change the power scheme:

1 In Windows XP, click Start, then click Control Panel. The Control Panel

window opens. If your Control Panel is in Category View, click

Performance and Maintenance.

- OR -

Power management

In Windows 2000, click Control Panel window opens.

Start, Settings, then click Control Panel. The

2 Click/Double-click the Power Options or Power Management icon. The

Power Options Properties dialog box opens.

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Chapter 5: Maintaining Your Computer

3 Click the arrow button to open the Power Schemes list, then click the power

scheme you want.

- OR -

Click an arrow button for the

hard disks

scheme, click

timer, then click the time you want. To save your custom power

Save As and type a name for the scheme.

System standby, Turn off monitor, or Turn off

4 Click OK.

Help and

Support

For more information about changing the power scheme in Windows XP, click Start, then click Help and Support.

Type the keyword power scheme in the HelpSpot Search box , then click the arrow.

Changing advanced power settings

To change advanced power management settings:

1 In Windows XP, click Start, then click Control Panel. The Control Panel

window opens. If your Control Panel is in Category View, click

Performance and Maintenance.

- OR -

In Windows 2000, click Control Panel window opens.

Start, Settings, then click Control Panel. The

2 Click/Double-click the Power Options or Power Management icon. The

Power Options Properties dialog box opens.

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Power management

3 Click the Advanced tab.

4 Click the arrow button to open a Power buttons list, then click the power

setting mode you want to use.

5 Click OK.

Help and

Support

For more information about changing the power management settings in Windows XP, click Start, then click Help and Support.

Type the keyword power management in the HelpSpot Search box , then click the arrow.

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Chapter 5: Maintaining Your Computer

Activating and using Hibernate mode

To activate Hibernate mode:

1 In Windows XP, click Start, then click Control Panel. The Control Panel

window opens. If your Control Panel is in Category View, click

Performance and Maintenance.

- OR -

In Windows 2000, click Control Panel window opens.

Start, Settings, then click Control Panel. The

2 Click/Double-click the Power Options or Power Management icon. The

Power Options Properties dialog box opens.

3 Click the Hibernate tab.

4 Click the Enable hibernation check box, then click Apply. Hibernate mode

is now an option you can select in the Power Schemes and Advanced tabs and in the Turn Off Computer or Shut Down Windows dialog box.

5 Click OK.

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To use Hibernate mode:

■ As an automatic power savings mode:

Power management

Open the Power Options Properties dialog box, then click the tab. Click the arrow button to open a

System hibernates list, then click the

time you want to use.

-OR-

Open the Power Options Properties dialog box, then click the Hibernate is now an option in the

■ As a manually-selected power savings mode:

In Windows XP, click

HIFT, then click Hibernate.

Start, then click Turn Off Computer. Press and hold

Power buttons lists.

-OR-

In Windows 2000, click to open the Click

Help and

Support

What do you want your computer to do list, then click Hibernate.

OK.

For more information about using Hibernate mode in Windows XP, click Start, then click Help and Support.

Type the keyword hibernate in the HelpSpot Search box

Start, then click Shut Down. Click the arrow button

, then click the arrow.

Power Schemes

Advanced tab.

Setting up an uninterruptible power supply

To install an uninterruptible power supply (UPS):

1 In Windows XP, click Start, then click Control Panel. The Control Panel

window opens. If your Control Panel is in Category View, click

Performance and Maintenance.

- OR -

In Windows 2000, click Control Panel window opens.

Start, Settings, then click Control Panel. The

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Chapter 5: Maintaining Your Computer

2 Click/Double-click the Power Options or Power Management icon. The

Power Options Properties dialog box opens.

3 Click the UPS tab.

4 Click Select. The UPS Selection dialog box opens. 5 Click the manufacturer and model of the UPS device. 6 Click the serial port where the UPS device is attached. 7 Click Finish, then click OK.

Help and

Support

For more information about setting up an uninterruptible power supply in Windows XP, click Start, then click Help and Support.

Type the keyword uninterruptible power supply in the HelpSpot Search box , then click the arrow.

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Restoring

Software

Read this chapter to learn how to:

■ Reinstall device drivers

■ Update device drivers

■ Reinstall programs

■ Reinstall Windows

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Chapter 6: Restoring Software

Using the Restoration CDs

Use the Gateway Restoration CDs to reinstall device drivers, your operating system, and other programs that were preinstalled at the factory.

Important Before you try to fix a problem by reinstalling software from

your Gateway tried these steps first:

■

Use the diagnostics and troubleshooting tools found in HelpSpot. For more information about diagnostics and troubleshooting tools in Windows XP, click Start, then click Help and Support. Type the keyword troubleshooting in the HelpSpot Search box , then click the arrow.

■

See the Troubleshooting section of this guide.

If these steps do not resolve the problem, use the Gateway

Restoration CDs

If reinstalling device drivers or programs does not resolve the problem, reinstall Windows.

Restoration CDs

to reinstall device drivers or programs.

, make sure that you have

www.gateway.com

Gateway e-4000, E-2000 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Identifying your computer case style

Gateway Mid Tower Front

Gateway Mid Tower Back

Gateway Micro Tower Front

Gateway Micro Tower Back

Desktop to tower conversion

Gateway 4-bay Small Form Factor Front

Gateway 4-bay Small Form Factor Back

Desktop to tower conversion

Identifying your model

Gateway model number

Gateway serial number

Microsoft Certificate of Authenticity

Finding your specifications

Accessories

Working safely

Reducing eye strain

Setting up your computer desk and chair

Setting up your computer and computer accessories

Sitting at your computer

Avoiding discomfort and injury from repetitive strain

Protecting from power source problems

Starting your computer

Turning off your computer

Restarting (rebooting) your computer

Getting Help

HelpSpot

Searching for a topic

HelpSpot videos

Online help

Gateway Web site

Using eSupport

Using the diskette drive

Using the CD or DVD drive

Identifying drive types

Inserting a CD or DVD

Using a recordable drive

Creating data CDs and DVDs

Creating music CDs

Copying CDs

Caring for your computer

Creating an emergency startup diskette

Protecting your computer from viruses

Managing hard drive space

Checking hard drive space

Using Disk Cleanup

Checking the hard drive for errors

Defragmenting the hard drive

Backing up files

Using the Scheduled Task Wizard

Cleaning your computer

Cleaning the exterior

Cleaning the keyboard

Cleaning the computer screen

Cleaning the mouse

Power management

Using power saving modes

Changing power settings

Changing the power scheme

Changing advanced power settings

Activating and using Hibernate mode

Setting up an uninterruptible power supply

Using the Restoration CDs