Gateway E-3200 User Manual 2

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Maintaining and Troub leshooting Your E-3200 System

Maintaining and Troubleshooting Your E-3200 System

Part #8502684 MAN US E3200 TECH REF R0 7/98

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Notices

This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway 2000.

The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically. These changes are incorporated in newer publication editions. Gateway 2000 may improve and/or change products described in this publication at any time. Due to continuing system improvements, Gateway 2000 is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the Gateway 2000 web site at www.gateway.com. In no event will Gateway 2000 be liable for direct, indirect, special, exemplary , incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.

In the interest of continued product development, Gateway 2000 reserves the right to make improvements in this manual and the products it describes at any time, without notices or obligation.

T rademark Acknowledgments

AnyKey, black-and-white spot design, ColorBook, CrystalScan, Destination, EZ Pad, EZ Point, Field Mouse, Gateway 2000, HandBook, Liberty, TelePath, Vivitron, stylized “G” design, and “You’v e got a friend in the business” slogan are registered trademarks and “All the big trends start in South Dakota” slogan, GATEW AY, and Gateway Solo are trademarks of Gateway 2000, Inc. Intel, Intel Inside logo, Pentium, and LANDesk are registered trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS, MS-DOS, and Windows are trademarks or registered trademarks of Microsoft Corporation. All other product names mentioned herein are used for identification purposes only, and may be the trademarks or registered trademarks of their respective companies.

Preface ............. ................... .................. ................... ................iii

Conventions Used in This Guide........................................................... iv

Safety Instructions ................................................................................... v

Case Access ................................ ................... .................. .......1

Static Electricity Precautions.................................................................. 2

Opening the Case..................................................................................... 3

Closing the Case...................................................................................... 5

System Componen ts ............................................... ................7

System board........................................................................................... 8

Riser card ............................................................................................... 10

Back of riser card............................................................................ 10

Front of riser card ........................................................................... 10

I/O connectors........................................................................................ 12

Removing the System Board ................................................................ 13

Replacing the Processor........................................................................ 16

Setting the Jumpers................................................................................ 20

Configure mode.............................................................................. 20

Recovery mode............................................................................... 21

Installing Memory and Hardware......................................................... 23

ECC Memory................................................................................. 23

Installing DIMMs.................................................................................. 24

Replacing and adding drives................................................................. 27

Drive Cabling Information............................................................. 28

Replacing the 3.5-inch diskette or CD-ROM drive ...................... 29

Installing an additional 3.5-inch device......................................... 30

Replacing the hard drive ................................................................ 32

Adding a second hard drive ........................................................... 33

Adding an expansion card..................................................................... 35

Heceta II hardware management.......................................................... 37

Installing LANDesk Client Manager ................................................... 38

Replacing the battery............................................................................. 39

Troubleshooting the battery installation ........................................ 40

Using Your System Restoration CD..................................................... 42

Contents i

BIOS Setup Utility .......... ................... ................... ...................43

Using the Setup Utility.......................................................................... 44

Updating the BIOS................................................................................ 46

Troubleshooting .... ............................ ............................ ..........49

Introduction........................................................................................... 50

Troubleshooting Checklist ................................................................... 51

Verifying your configuration......................................................... 51

Troubleshooting guidelines........................................................... 51

CD-ROM Problems.............................................................................. 52

Hard Disk Problems.............................................................................. 54

Memory/Processor Problems............................................................... 55

Modem Problems.................................................................................. 56

Peripheral/Adapter Problems ............................................................... 57

Printer Problems.................................................................................... 59

System Problems................................................................................... 61

Video Problems..................................................................................... 63

Error Messages...................................................................................... 66

Appendix A ................................................ ................... ..........71

Specifications........................................................................................ 72

Properties............................................................................................... 74

Protecting Against Viruses ................................................................... 75

Regulatory Compliance ........................................................................ 76

ENERGY STAR Compliant ................................................................ 78

Index .......................................................................................79

ii Maintaining and Troubleshooting Your E-3200 System

Pref ace

Contents

Conventions Used in This Guide ........................... iv

Safety Instructions ................................................... v

Con ventions Used in This Guide

Throughout this guide, you will see the following conventions:

Conve ntion Description

Enter Key board names are printed in small

capitals.

Ctrl+Alt+Del A plus sign i ndicat es that the keys must be

pressed simultaneously.

Setup Commands to be entered, options to

select, and messages that appear on your monitor are printed in bold.

User’ s Guide Names of publ ications and f iles are printed

in italic .

Important!

An important note informs you of special circumstances.

Caution!

Warning!

A caution warns you of poss ible damage to equipment or loss of data.

A warni ng in d ic ate s th e pos sibility of personal injury.

iv Maint aini ng and Trou bl es ho oti ng Your E-3 20 0 Syst em

Safety Instructions

Observe the following safety instructions when using your system:

Follow all instructions marked on this product and in the

•

documentation.

When the system is turned off, a small amount of electrical current

•

still runs through the system. Always unplug the system from the electrical outlet before cleaning the system or opening the cover.

Do not use this product near water or a heat source, such as a

•

radiator or heat register.

Do not spill anything on or into the system. The best way to avoid

•

spills is to avoid eating and drinking near your system.

Make sure you set up the system on a stable work surface.

•

Openings in the system cabinet are provided for ventilation. Do not

•

block or cover these openings. Make sure you provide adequate space (at least 12 inches) around the system for ventilation when you set up your work area. Never insert objects of any kind into the system ventilation slots.

Use the voltage setting for your area. The voltage selector switch is

•

set at the factory to the correct voltage.

This system is equipped with a 3-wire grounding plug (a plug with

•

a grounding pin). This plug will only fit into a grounded power outlet. This is a safety feature. Do not defeat the purpose of the grounding pin. If you are unable to insert the plug into the outlet, contact your electrician to replace the outlet.

Warning!

Do not attempt to service the system y o urse l f e xce pt as explained elsewhere in the system d ocu ment at ion . Adjust only those controls covered in the instructions.

Opening or removing covers marked “Do Not Remov e” may expose yo u to dange rou s v o lt ag es or other risks.

Refer all servicing of those compartmen ts to qu al if ied service pers on ne l.

Do not walk on the power cord or allow anything to rest on it.

•

If you use an extension cord with this system, make sure the total

•

ampere ratings on the products plugged into the extension cord do not exceed the extension cord ampere rating. Also, the total ampere requirements for all products plugged into the wall outlet must not exceed 15 amperes.

Preface v

There is a danger of explosion if the complementary metal-oxide

•

semiconductor (CMOS) battery is replaced incorrectly. Replace

the battery with the same or equivalent type recommended by the

manufacturer. Dispose of used batteries according to the

manufacturer’s instructions.

Unplug the system from the wall outlet and refer servicing to

•

qualified personnel if:

The power cord or plug is damaged.

•

• The power cord or plug is damaged.

• Liquid has been spilled into the system.

• The system does not operate properly when the operating instructions are followed.

• The system was dropped or the cabinet is damaged.

• The system’s performance changes.

vi Maintaining and Troubleshooting Your E-3200 System

Case Access

Contents

Static Electricity Precautions .................................. 2

Opening the Case..................................................... 3

Closing the Case ...................................................... 5

Caution!

To prevent electrostatic damage to y our sy st em, fo llow static electricit y precautions every time you open your computer case.

Static Electricity Precautions

Static electricity can permanently damage electronic components in your computer. When opening your computer case, always perform the following procedure:

Wear a grounding wrist strap (available at most electronics stores).

Turn off the system power.

Touch the back of the power supply fan, located on the back of the

case, to discharge any static electricity.

Unplug all power cords from AC outlets.

Remove the computer case cover.

Follow these precautions to avoid electrostatic damage to your system components:

Avoid static-causing surfaces such as plastic and styrofoam in your

•

work area.

Remove the parts from their antistatic bags only when you are

•

ready to use them. Do not lay parts on the outside of antistatic bags since only the inside of the bag provides antistatic protection.

Always hold cards by their edges and their metal mounting bracket.

•

Avoid touching components on the cards and the edge connectors that connect to expansion slots.

Never slide cards or other parts over any surface.

•

2 Maintain in g an d T roub l esh oot in g Your E- 32 00 Syste m

Opening the Case

To perform work in the internal components of the computer, you must open the case, which has two removable parts:

A chassis cover, that surrounds the sides and top of the system

•

A front faceplate (bezel) that covers the front of the system

•

Because the components inside your computer are extremely sensitive to static electricity, be sure to follow the precautions for avoiding static electricity damage at the beginning of this chapter.

To remove the chassis cover

Turn off the computer and disconnect all power cords.

Remove the thumbscrew or lock on the back of the case.

Locate the latches at the rear sides of the case, and pull both latches

out until they clear the chassis.

Rear view

Important!

Only qualified personnel should open the system for mainte na nc e. Yo u ne ed a grounding wrist strap and the proper tools to remove the comp uter ’s cover.

Warnin g!

To avoi d e x po su re to dangerou s el ec t rical volt ages and moving parts, turn off your computer and unplug the power cord befor e remo ving the sys tem cover.

Case Access 3

Lift up the rear of the cover and slide the cover toward the rear of the

computer until the lip on the cover is free of the front bezel. Remove the cover.

Side view

To remove the front bezel

Lift the three upper tabs and push them through the slots in the chassis.

The top of the bezel unlatches out and away from the chassis.

Lift the front of the chassis until the lower bezel tabs clear the chassis

locking holes. Remove the bezel.

4 Maintain in g an d T roub l esh oot in g Your E- 32 00 Syste m

Closing the Case

Replace the cover as soon as you finish installing or removing components so that dust and dirt (which could damage the computer) do not collect inside the computer.

To replace the front bezel

Lift the front of the chassis and set the lower chassis tabs into the

locking holes on the bezel.

Press the bezel into the chassis until the three upper tabs snap into their

locking holes. Two of the three upper tabs latch underneath the locking holes. One tab latches over the top of the chassis.

To replace the chassis cover

Place the cover on the computer making sure the tabs on the front end

are inserted underneath the bezel and the rear of the cover is in a raised position.

Lower the rear of the cover onto the computer chassis until the side

latches snap into place.

Reinstall the thumbscrew or lock that was removed to open the case.

Case Access 5

6 Maintain in g an d T roub l esh oot in g Your E- 32 00 Syste m

System Components

Contents

System board ........................................................... 8

Riser card ............................................................... 10

I/O connectors........................................................ 12

Removing the System Board ................................ 13

Replacing the Processor........................................ 16

Setting the Jumpers................................................ 20

Installing Memory and Hardware......................... 23

Replacing and adding drives................................. 27

Adding an expansion card ..................................... 35

Heceta II hardware management .......................... 37

Installing LANDesk Client Manager.................... 38

Replacing the battery............................................. 39

Syste m board

System board components are identified in the following figure and list.

A Back panel I/O connectors

B Configuration jumper (J5G1)

C Battery

D Onboard speaker

E Slot 1 processor connector

F Fan (active heat sink) connector

8 Maintain in g an d T roub l esh oot in g Your E- 32 00 Syste m

CDE

G DIMM slots

H Digital Versatile Disc (DVD) connector

I AGP connector

System Components 9

Riser card

The riser card is mounted to the chassis by brackets at its base and two screws at the top. The two screws attach the riser card to a bracket attached to the power supply cage. To enable easy removal of the system board without unplugging cables or connectors, the riser card contains most of the connectors (including the integrated RJ-45 Network interface connector) and slots used by the internal system components.

Back of riser card

Primary IDE cont r oll er Secondary I DE cont r oll er Floppy drive connector

Pin 1 posi ti on on each connector

Front of riser card

10 Maint aini ng and Trou bl es hoot i ng Your E-3 20 0 Syst em

B C

A ATX power connector

B SCSI LED connector

C JP10: CPU/Chassis Fan connector

D Front panel control connector

E NLX system board edge connector

F PCI/ISA slot (shared)

G PCI slots (2)

H SW1: Chassis intrusion switch

I CN3: TAD/Speakerphone

J CN4: CD/DVD audio connector

K JP9: Power supply fan connector

L JP7: Wake on LAN connector

M JP8: Ring in connector

System Components 11

I/O connectors

The following I/O connectors are included with the E-3200 system:

A RJ-45 LAN connector

B Line in

C Microphone in

D Line out

E USB ports (2)

F COM B serial port

G Mouse (upper), Keyboard (lower) ports

H COM A serial port

I Parallel port

J VGA video port

JIH

12 Maint aini ng and Trou bl es hoot i ng Your E-3 20 0 Syst em

Removing the System Board

The system board is installed on a set of guide rails, and can be removed without tools.

To remove the system board

Turn off the system and disconnect the power cord and all external

peripheral devices.

Open the case, observing the “Static Electricity Precautions” on

page 2.

Remove the chassis cover and any cards, such as an Accelerated

Graphics Port (AGP) card or cables that may be connected to the system board. Make a note of the locations for reassembly.

Remove the chassis side panel by lifting up on both plastic release tabs

on the outside of the chassis (step 1 below). Lift the panel up and out (step 2 below). Clear the panel from the chassis (step 3). The bezel in the following illustration was removed for clarity.

Step 2: Li f t the panel up and out

Step 1: Lift plastic rele as e tabs

Step 3: Clear the panel from th e ch as si s

System Components 13

Locate the release lever at the outside center edge of the system board.

Lift the lever slightly upwards and then pull it outward approximately eighty degrees from the edge of the system board. This disengages the edge connector on the system board from the riser card and moves the board slightly out of the chassis.

Grasp the edge of the system board and carefully slide it out of the

chassis.

14 Maint aini ng and Trou bl es hoot i ng Your E-3 20 0 Syst em

To reinstall the system board

Align the rails located underneath the system board with the guides on

the chassis.

Push in the release lever until it is parallel with the chassis. This should

complete the reinstallation and lock the board in place.

Reattach any cards or cables.

System Components 15

Important !

66 Mhz front-side bus (FSB) processors can be paired with 66 or 100 MHz SDRAM, but 100 MHz FS B process or s sh ou ld be paired only with 100 MHz SDRAM.

Replacing the Processor

The system is compatible with the Intel Pentium® II 100 MHz front-side bus (FSB) and 66 MHz FSB processors.

The system board will support the following processor/bus configurations:

233/66

•

266/66

•

300/66

•

333/66

•

350/100

•

400/100

•

450/100

•

It is critical that a heat sink be installed on each processor to provide sufficient cooling.

When replacing a processor, order a processor upgrade kit. The kit includes the processor, a heat sink, and a disposable electrostatic discharge (ESD) wrist strap.

To replace the E-3200 processor

Turn off the system and disconnect the power cord.

Open the case, observing the “Static Electricity Precautions” on

page 2.

16 Maint aini ng and Trou bl es hoot i ng Your E-3 20 0 Syst em

Squeeze the tabs on the outside edges of the bottom bracket and pull

out the bottom bracket.

Press in the two latches at the top of the processor and pull the unit up

and out.

System Components 17

Lower the new processor into the slot until it snaps into place.

Push the bottom bracket back onto the base of the processor until it

snaps into place.

Move the J5G1 configuration jumper from pins 1-2 to pins 2-3 (see

“System board” on page 8 for jumper location).

Close the case, as described in Chapter 1.

18 Maint aini ng and Trou bl es hoot i ng Your E-3 20 0 Syst em

Reconnect the power cord and turn on the system. Your system

automatically boots to a configuration mode in the Setup utility. Once in this mode, you can set the correct processor speed.

Make your selections and exit, saving your changes.

10.

Turn off the system and disconnect the power cord.

11.

Open the case, observing the “Static Electricity Precautions” on

12.

page 2.

Move the jumper back to its normal position connecting pins 1-2.

13.

Close the case, as described in Chapter 1.

14.

Reconnect the power cord and turn on the system.

15.

System Components 19

Setting the Jumpers

Caution!

Movin g the jumper with the power on can damage your comput er. Alway s turn of f the power and unplug the power cord from the computer before changing the jumper.

The J5G1 configuration jumper on the E-3200 system board lets you clear passwords, set the processor/bus speed, and recover the BIOS. The table below shows the settings required to perform those tasks, and the following text provides step-by-step instructions for each mode.

J5G1 Mode

Normal 1-2 Normal operation Configure 2-3 Adds a Maintenance m enu t o

Recove ry No jumper Causes system to attempt

Jumper Setting

Action When Set

Setup utility with opt ions to clear passwords and set processor/bus speeds

BIOS update or recovery from diskette

Configure m ode

The system board supports a range of processor speeds and two bus speeds. If you upgrade your processor, you may need to change the speed settings.

To change processor/bus speeds and passwords

Turn off the system and disconnect the power cord.

Open the case, observing the “Static Electricity Precautions” on

page 2.

Remove the jumper that connects pins 1-2 and place it on pins 2-3.

Close the case, as described in Chapter 1.

20 Maint aini ng and Trou bl es hoot i ng Your E-3 20 0 Syst em

Reconnect the power cord and turn on the system. Setup utility starts

and opens a Maintenance screen with the following options:

Clear Passwords, which allows you to clear and reset passwords

•

Set CPU Speed, which allows you to select the new processor (and

•

bus) speed if you upgrade processors

Make your selections from the

Maintenance

menu and exit, saving your

changes.

Turn off the system and disconnect the power cord.

Move the jumper back to its normal position connecting pins 1-2.

Close the case (see page 5), reconnect the power cord, and turn on the

system.

If you cleared passwords, enter Setup utility to restore them.

10.

Recovery mode

The J5G1 jumper lets you recover the BIOS if it has become corrupted.

To recover the BIOS

Log onto the internet.

Download the correct BIOS file from the Technical Support web site.

Extract the contents of the BIOS file you downloaded, and copy the

contents onto a bootable diskette.

Turn off the system and disconnect the power cord.

Open the case, observing the “Static Electricity Precautions” on

page 2.

Remove the jumper on the J5G1 jumper and store it in a safe place.

You will replace the jumper on the pins 1-2 in Step 11.

Close the case, as described in Chapter 1.

System Components 21

Place the bootable diskette containing the BIOS files into drive A.

Reconnect the power cord and turn on the system to recover the BIOS.

When you hear two beeps, the BIOS has been successfully recovered.

Turn off the system again, eject the diskette from drive A, and

10.

disconnect the power cord.

Open the case, observing the “Static Electricity Precautions” on

11.

page 2.

Place the jumper back on pins 1-2 on the J5G1 jumper.

12.

Close the case, as described in Chapter 1.

13.

Reconnect the power cord and turn on the system.

14.

22 Maint aini ng and Trou bl es hoot i ng Your E-3 20 0 Syst em

Installing Memory and Hardware

The E-3200 system board supports:

3.3-V, 168-pin unbuffered, Synchronous Dynamic Random Access

•

Memory (SDRAM) Dual In-line Memory Modules (DIMMs).

16 MB and 32MB (16 bit technology)

•

64MB and 128 MB (64 bit technology)

•

Non-ECC (64 bit) and ECC (72 bit) memory

•

Single- or double-sided configurations

•

384MB maximum system memory

•

You can use 16-MB, 32-MB, 64-MB, and 128-MB DIMMs in any combination, bank, or order to expand the SDRAM up to 384 MB.

Important !

66 MHz FSB pro ce ssor s can be paired with 66 or 100 MHz SDRAM, but 100 MHz FSB processors should be paired only with 100 MHz SDRAM.

DIMM Size Non-ECC

ECC Configuration

Configuration

16 MB 2 Mbit x 64 2 Mbit x 72 32 MB 4 Mbit x 64 4 Mbit x 72 64 MB 8 Mbit x 64 8 Mbit x 72 128 MB 16 Mbit x 64 16 Mbit x 72

ECC Me mory

With error checking and correcting (ECC) memory, multiple bit errors and single bit errors can be detected and corrected. The BIOS automatically detects if ECC memory is installed and provides a Setup utility option to enable error checking. Non-ECC memory does not provide error checking capability.

Setup Utility Memory Error Detection Mode Setting

ECC Disabled ECC Enabled Non-ECC DIMM ECC DIMM

No error detection N/A

No error detection Single-bit erro r correction,

multip le -b i t er ro r d et e ct io n

System Components 23

Installing DIMMs

The system board contains three DIMM banks. You can fill DIMM0, DIMM1, DIMM2, or a combination of banks with DIMMs. No jumper settings are required for the memory size or type because the BIOS automatically detects this information.

To install DIMMs

Turn off the system and disconnect the power cord.

Open the case, observing the “Static Electricity Precautions” on

page 2.

Pull open the socket clamps on each side of the DIMM socket.

24 Maint aini ng and Trou bl es hoot i ng Your E-3 20 0 Syst em

Insert the DIMM into the socket and align the two bottom notches in

the DIMM with the two notches in the DIMM socket.

Gently press the DIMM into the socket until the plastic socket clamps

on each side of the socket snap into the notches on the side of the DIMM.

Close the case, as described in Chapter 1.

Reconnect the power cord and turn on the system.

System Components 25

Caution!

Nev e r try to re move a DIMM w ithout releasing the clamps. You may break the sock e t, ca us in g se rious damage.

To remove DIMMs

Using your fingers, gently push out both plastic socket clamps on each

end of the DIMM socket. The DIMM should pop up slightly from the socket.

Carefully lift the DIMM out of the socket.

Store the DIMM in a static-free container.

26 Maint aini ng and Trou bl es hoot i ng Your E-3 20 0 Syst em

Replacing and adding drives

One 3.5-inch diskette drive, one 3.5-inch hard drive, and one CD-ROM drive come with your computer. You can add additional drives of the following types:

Half-height 3.5- inch diskette drives. The riser card has a floppy

•

controller that supports up to two floppy devices, one of which is the 3.5-inch diskette drive that comes with your computer.

Half-height 3.5- or 5.25-inch hard drives. The riser card has two

•

IDE connectors that support up to two drives each. To use another type of hard drive, such as a SCSI drive, install an add-in card.

3.5-inc h ha r d drive

5.25-inch CD-ROM drive

Additi on al 3. 5-i nc h hard drive bay

Additional 3.5-inch drive bay

As you prepare to install drives, keep the following in mind:

To remove and install drives, you need a grounding wrist strap and

•

a Phillips screwdriver. If you remove a drive, place it in an antistatic bag.

3.5-inch diskette drive

System Components 27

Before you install a drive, see the drive’s documentation for

•

information on configuring the drive, setting any jumpers on the drive, and attaching cables to the drive.

If you are installing a drive that uses an add-in controller, install the

•

add-in card before you install the drive.

IDE hard drives can be configured as single, master, or slave. IDE

•

CD-ROM drives can be configured as master or slave. Use the drive-select jumpers on the drives to configure IDE drives as follows: If only one drive is attached to the controller cable, configure the drive as single if it is a hard drive or master if it is a CD-ROM drive. If two drives of any type are attached to the cable, configure one as master and one as slave.

You may need to configure the drives you install through the Setup

•

utility program. Press F1 at start up to access the Setup utility program.

Drive Cabling Inf ormation

Three drive cables are included with your system. The floppy drive connector cable is used to connect floppy drives and other non-IDE devices (such as a tape backup drive). The two IDE connector cables are used to connect IDE devices such as CD-ROM drives and additional hard drives. If you want to add additional drives, you can replace the drive connector cables with ones that contain three connectors, which would allow you to add a total of four IDE devices or two floppy devices.

To f lo ppy connector on syste m boar d

Cross sect i on sid e of cable connects to floppy drive

To floppy drive th at came with your system

28 Maint aini ng and Trou bl es hoot i ng Your E-3 20 0 Syst em

Flopp y drive connector cable

IDE connector cable (two cables)

To primary or second ary connector on system board

T o connector on IDE de vi ce

Replacing the 3.5-inch disk ette or CD-ROM drive

Both the 3.5-inch diskette drive and 5.25-inch CD-ROM drives are secured in the chassis by a set of removable rails. The rails allow the drives to slide into and out of the guides in the front bays.

To replace the drives

Turn off the system and disconnect the power cord.

Open the case and remove the front bezel, observing the “Static

Electricity Precautions” on page 2.

Locate the 3.5-inch diskette or 5.25-inch CD-ROM drive. If you are

removing the 3.5-inch diskette, you may need to partially remove the CD-ROM drive to get to the 3.5-inch diskette drive.

Disconnect the power and data cables from the back of the drive,

noting their location and orientation. (You will reconnect these cables after you install the new drive.)

Press inward on both front rail extensions to disengage the locking

tabs, then push on the back of the drive to move it slightly out of the bay. Pull the drive out of the chassis.

System Components 29

Important !

The rails on the 3.5-inch drive are different from those on the CD-ROM drive. Make sure you install the correct rails on each drive.

Remove the rails on both sides of the drive, and snap them onto the

new drive in the same positions. Make sure the front rail extensions are towards the front of the drive.

Align the rails with the appropriate bay, and slide the drive into the bay

until the locking tabs snap into place.

Connect the power and data cables, making sure the cables match their

original position. (See drive documentation for proper drive jumper settings and cable orientation.)

Close the case, as described in Chapter 1.

Reconnect the power cord and turn on the system.

10.

Installi ng an additional 3. 5-inch de vice

The second 3.5-inch drive bay can be used to install a 3.5-inch device, such as a tape drive or 100MB or 120MB disk storage device. A set of rails are included with your system and are used during the installation. You will have to purchase an IDE cable with three connectors and of sufficient length to connect the existing hard drive and the new drive to the riser card IDE connector.

30 Maint aini ng and Trou bl es hoot i ng Your E-3 20 0 Syst em

To install an additional drive in the 3.5-inch drive bay

Turn off the system and disconnect the power cord.

Open the case and remove the front bezel, observing the “Static

Electricity Precautions” on page 2.

Remove the bezel insert (you can save and replace the insert should

you need to remove the device and continue to use the system).

Remove the 3.5-inch diskette and CD-ROM drive (see “Replacing the

3.5-inch diskette or CD-ROM drive” on page 29). This will allow access to the bottom drive bay.

Remove the metal shield from the front of the drive bay by placing a

flat-bladed screwdriver in the metal shield tab and pulling it outwards.

Snap the rails onto the drive, making sure the front rail extensions are

towards the front of the device.

Align the rails with the bay, and slide the drive into the chassis until the

locking tabs snap into place.

Connect the power and data cables to the back of the drive. (See drive

documentation for proper drive jumper settings and cable orientation.)

Caution!

Your syst em w as d esign ed to adhere to safe emissions standards, and the shield is an integral part of the system. Installing an appro v ed de vi ce sh ou ld continue to maintain those standards. If you remove the device, you should replac e th e sh ie l d.

Close the case, as described in Chapter 1.

Reconnect the power cord and turn on the system.

10.

Run the configuration software, if required.

11.

System Components 31

Important !

Make sure the option ROMs on your add-in cards conform to the Phoenix POST Memory Manager Specif ic at io n, Version 1. 01 and BIOS Boot Specif ic at io n, Version 1. 01 . For additional information, refer to the following websit: http://www.phoenix.com.

Replacin g the hard drive

The hard drive is secured to a mounting plate that snaps out of and into the chassis.

To replace the hard drive

Turn off the system and disconnect the power cord.

Open the case, observing the “Static Electricity Precautions” on

page 2.

Locate the 3.5-inch hard drive and mounting plate ring.

Lift the ring slightly and then pull it towards the center of the drive

until the spring latch releases. Lift the drive out of the chassis.

Remove the mounting plate from the old drive by lifting and sliding

one tab at a time until they unlock. Lift the mounting plate off the drive.

Position the new drive upside down in the mounting plate and snap it

into place.

Place the drive back into the drive bay.

Connect the power and data cables to the back of the drive. (See drive

documentation for proper drive jumper settings and cable orientation.)

Close the case, as described in Chapter 1.

Reconnect the power cord and turn on the system.

10.

32 Maint aini ng and Trou bl es hoot i ng Your E-3 20 0 Syst em

Adding a second hard drive

The system comes with a metal drive mounting plate you can use to install an additional internal hard drive. You will have to purchase an IDE cable with three connectors and of sufficient length to connect the existing hard drive and the new drive to the riser card IDE connector.

To install a second hard drive

Turn off the system and disconnect the power cord.

Open the case, observing the “Static Electricity Precautions” on

page 2.

Locate and remove the two screws that attach the mounting plate to the

front of the chassis.

Remove the CD-ROM drive from the chassis so you can access the

slide plate (see “Replacing the 3.5-inch diskette or CD-ROM drive” on page 29).

Slide plate towards the back of the chassis until the tabs disengage

from the chassis. Lift the mounting bracket out of the chassis.

System Components 33

With the drive upside down, insert the metal points into the threaded

holes on one side of the drive and lower the plate over the bottom of the drive.

Metal po in ts

Illustration shows bo tt om side of drive

Secure the drive to the enclosure with a screw.

Replace the mounting bracket into the chassis and slide the two

locking tabs together.

Replace the two screws you removed in step 2.

Replace the CD-ROM drive.

10.

Connect the proper cables to the drive (see “Replacing and adding

11.

drives” on page 27).

Close the case as described in Chapter 1.

12.

Reconnect the power cord and turn on the system.

13.

34 Maint aini ng and Trou bl es hoot i ng Your E-3 20 0 Syst em

Adding an expansion card

The E-3200 chassis has three expansion slots for PCI/ISA cards and one slot for an AGP card.

The riser card has two PCI connectors and one shared PCI/ISA connector. For the shared slot, so you can install either a PCI or ISA expansion card, but not both. The AGP connector is on the system board.

Some ISA expansion cards have jumpers or switches that set interrupts and I/O addresses. They come with instructions that explain how to set them to avoid hardware conflicts. Follow the instructions carefully.

To add a PCI/ISA expansion card

Set any jumpers and switches on the card, if required in the card

instructions.

Turn off the system and disconnect the power cord.

Open the case, observing the “Static Electricity Precautions” on

page 2.

Remove the slot cover bracket by pressing downward and outward on

the tab.

Important !

The on-board AGP is autom atic al l y di sab le d if an AGP ad d- in ca r d is use d.

System Components 35

Locate an available slot, and remove the slot cover (save the cover for

reinstallation if you need to remove the card) by releasing the lock tab (you can use a blunt tool such as a flat-head screwdriver if the tab does not release with finger pressure). Either apply inward pressure to the middle of the slot cover or use a flat-head screwdriver and insert it into the tab hole.

Insert the edge of the expansion card into the slot on the riser card.

After seating the card firmly, replace the slot cover bracket.

Connect any cables to the card (see card documentation for proper

jumper settings and cable orientation)

Close the case, as described in Chapter 1.

Reconnect the power cord and turn on the system.

10.

It may be necessary to reconfigure your system after installing some expansion cards. You may also need to install software that came with the card. Check the card documentation for additional information.

36 Maint aini ng and Trou bl es hoot i ng Your E-3 20 0 Syst em

Heceta II hard ware management

Heceta II is an integrated data acquisition system that lets you monitor the status of your system hardware. Monitored information includes internal temperature, fan speed, voltage, and chassis intrusion (to alert you in case of tampering). The features of the hardware management system can be accessed through LANDesk® Client Manager, which provides a quick system health indicator.

System Components 37

Installing LANDesk Client Manager

Intel’s LANDesk Client Manager is the Desktop Management Interface (DMI) solution that is already loaded on your system. LANDesk Client Manager lets you monitor your system for critical situations that may need your attention. It also lets your system administrator remotely inventory and manage systems on your network.

To install LANDesk Client Manager

In the C:\DMI folder, double-click the Setup icon to launch the

InstallShield

Follow the instructions that appear on your screen. If you are prompted

for a password during the installation process, enter

LANDesk Client Manager comes with complete electronic documentation and online help. Refer to these documents and Help for any LANDesk concerns.

wizard.

LOWTCO.

38 Maint aini ng and Trou bl es hoot i ng Your E-3 20 0 Syst em

Replacing the battery

The battery provides power for the system real-time clock and CMOS RAM, which holds the system configuration information.

If your battery is failing you may notice your system clock slowing down and giving you the incorrect time. If so, open the Setup utility and write down all the values in the menus and submenus before replacing the battery. Replacing the battery resets the Setup utility to its default values.

To replace the battery

Restart the computer and start the Setup utility program by pressing F1

when you are prompted to do so.

Write down the CMOS values from the Main Setup utility screen so

you can reenter them after you replace the battery. For more information about the Setup utility program, see “BIOS Setup Utility” on page 43

Turn off the system and disconnect the power cord.

Open the case, observing the “Static Electricity Precautions” on

page 2.

Caution!

There is a danger of explosion if the battery is incorrectly replaced. Replac e th e b at tery on ly with the same or equivalent type rec omm en de d b y the manufacturer. Dispose of used batteries according to the manufacturer’s instructions.

Locate the battery on the system board (see “System board” on

page 8). The battery is circular and has the positive pole mark (+) on the top.

Using a small flat-bladed screwdriver, carefully remove the battery

from its socket on the system board.

System Components 39

Press the new battery in the socket with the positive pole up. Be sure

you have pressed the battery down far enough for it to contact the base of the socket.

Close the case, as described in Chapter 1.

Reconnect the power cord and turn on the system.

Enter the Setup utility program and verify that the system

10.

configuration is correct using the data you recorded in Step 2.

If the CMOS data is not correct, change the information in the Setup utility screens as necessary.

Troub leshooting the battery instal lation

If you have problems after installing the new battery, try each of the items listed below, replacing the cover and restarting the computer after each try.

Turn off the system and ensure that all exterior cables are attached

•

to the correct connectors and secured.

Check to be sure that all power switches are on. If the system is

•

plugged into a power strip or surge protector, be sure it is turned on also.

Enter the Setup utility program and compare the settings on the

•

screen with your notes or the system hardware manuals. Correct any discrepancies.

40 Maint aini ng and Trou bl es hoot i ng Your E-3 20 0 Syst em

Turn off the system, remove the cover, and verify that all cables

•

inside the case are attached securely. Also, make sure that the colored cable edges are aligned correctly and that the connectors didn’t miss any pins. Disconnect and reconnect the cables, and then replace the cover carefully so as not to disturb any cables.

Turn off the system, remove the cover and, if you have the proper

•

test equipment, verify that the new battery has power. (It is possible, although highly unlikely, that your new battery is defective.)

When everything works properly, close the case as described in Chapter 1, reconnect the power cord, and turn on the system.

System Components 41

Using Your System Restoration CD

The System Restoration CD included with your system can be used to:

Restore your Windows 95 or Windows 98 operating system

•

Install hardware drivers for Windows 95, Windows 98, and

•

Windows NT

Reinstall selected software applications, such as LANDesk Client

•

Manager or McAfee Virus Scan

View or install component online documentation

•

Instructions for each operating system are provided with the System Restoration CD.

42 Maint aini ng and Trou bl es hoot i ng Your E-3 20 0 Syst em

BIOS Setup Utility

Contents

Using the Setup Utility .......................................... 44

Updating the BIOS ................................................ 46

Using the Setup Utility

The computer’s BIOS has a built-in setup utility that lets you conf igure several basic system characteristics. The settings are stored in battery-backed RAM and are retained even when the power is off.

To enter the Setup utility, restart the system and then press

F1 when prompted on screen during the startup process. Upon entering Setup, the Main Setup utility screen opens.

BIOS Setup Utility

Main Advanced Security Power Boot Exit

Item Specific Help

BIOS Version:

Processor Type:

Processor Speed:

Front Side Bus Speed:

F1 Help ¦Ø Select Item -/+ Change Values F9 Setu p Default ESC Exits ¨Æ Select Menu Enter S elect > Sub-Menu F10 Save and Exit

Cache RAM:

System Memory:

Memory Bank 0: Memory Bank 1: Memory Bank 2:

Cache ECC Support:

Language:

System Time: System Date:

xx Pentium II processor 400 MHz 100 MHz 512 KB 64 MB 32 MB SDRAM 32 MB SDRAM Not Installed [English (US)] [Disabled] [xx:xx:xx] [xx/xx/xxxx]

Select the display language for the BIOS.

As you select items on the main menu and in submenus, you will see specific information related to the current selection in the Item Specific Help box. Refer to the Help box for information about the menu options.

The command bar shows the keystrokes necessary to access help, navigate through the menus, and perform other functions.

F1 opens the Help screen, providing general help for using the

•

Setup utility.

The up arrow

•

menu.

The left arrow (←) and right arrow (→) keys move you between the

•

menus.

•

either moves you to a submenu screen when a selected item

NTER

is preceded by > or activates a selected field.

44 Maint aini ng and Trou bl es hoot i ng Your E-3 20 0 Syst em

and down arrow (

↑)

(

) keys select items in the

↓

The plus sign (+) and minus sign (-) change values in fields.

•

ESC closes the screen you are in and returns you to the previous

•

screen or exits you from the Setup utility.

F9 opens a screen that lets you return all values to their default

•

settings.

F10 opens a screen that lets you save all parameters and then exit

•

the Setup utility.

The main screen has the following menu selections at the top of the screen:

• Main

• Advanced

• Security

• Power

• Boot

• Exit

Refer to the Item-Specific Help box for information about specific menu options.

gives you access to basic information and settings related to

your system hardware and configuration.

gives you access to information and settings for system

resources, hardware, and system configuration.

gives you access to settings related to system access

passwords.

gives you access to information and settings for power

management features

gives you access to information and settings for boot features

and boot sequences.

gives you access to options for exiting the Setup utility.

BIOS Setup Utility 45

Updating the BIOS

Flash memory simplifies distributing BIOS upgrades. If you need a new version of BIOS, you can download the BIOS update from the Technical Support web site and install the new version from a diskette.

To update the BIOS

Enter Setup by pressing F1 when prompted during startup.

Write down the settings for each of parameters. (At the end of the

BIOS update process, you will reset the parameters back to the values you recorded.)

Exit the Setup utility program.

Log onto the internet.

Download the correct BIOS file from the Technical Support web site.

Uncompress the contents of the BIOS file you downloaded, and copy

the contents onto a bootable diskette.

Place the bootable diskette containing the BIOS files into drive A, and

restart the system with the diskette in the drive. The Setup utility program starts.

Press E

Select Update Flash Memory From a File and press E

Select

10.

Press TAB to select the file name and press E

11.

to go to the

NTER

Update System BIOS

The system warns you that BIOS is about to be changed and asks you to confirm the BIOS version.

Press E

12.

Once the BIOS files have been loaded, remove the diskette from drive

13.

A and press E

46 Maint aini ng and Trou bl es hoot i ng Your E-3 20 0 Syst em

NTER

menu.

Main

NTER

at the prompt to restart the system.

NTER

14. As the system starts up, verify that the correct BIOS version is

reported.

15. Enter Setup by pressing F1 when prompted during startup. Once in

Setup, press F9 to load the Setup utility default settings.

16. If you want to change any BIOS fields, use the UP ARROW (↑) and

DOWN ARROW (↓) to select the BIOS fields you want to change. Press

NTER and then reenter the values you wrote down at the beginning of

this process.

BIOS Setup Utility 47

48 Maint aini ng and Trou bl es hoot i ng Your E-3 20 0 Syst em

Trouble shooting

Contents

Introduction............................................................ 50

Troubleshooting Checklist.................................... 51

CD-ROM Problems............................................... 52

Hard Disk Problems .............................................. 54

Memory/Processor Problems................................ 55

Modem Problems .................................................. 56

Peripheral/Adapter Problems................................ 57

Printer Problems .................................................... 59

System Problems ................................................... 61

Video Problems..................................................... 63

Error Messages...................................................... 66

Introduction

If your system does not operate correctly, re-read the instructions for the procedures you have performed. If an error occurs within an application, consult the documentation supplied with the software. This section identifies solutions to some possible problems.

50 Maint aini ng and Trou bl es hoot i ng Your E-3 20 0 Syst em

T r oubleshooting Checklist

Before turning on the system, make sure that:

The power cord is connected to the AC power-in connector and an

•

AC outlet.

The AC outlet is supplying power.

•

If a power strip is used, it is turned on, and the circuit breaker is set.

•

The voltage selection switch on the system power supply reflects

•

the proper voltage.

V erifyi ng your confi guration

If your system is not operating correctly, the BIOS may contain an invalid configuration parameter. Enter the Setup utility program and check your configuration settings.

Troub leshooting gui delines

As you troubleshoot your system, keep the following guidelines in mind:

Never remove the system cover while the system is turned on.

•

Do not attempt to open the monitor; it is extremely dangerous.

•

Even if the monitor’s power is disconnected, stored energy within the monitor’s components can offer a painful or harmful experience.

If a peripheral such as the keyboard, mouse, drive, or printer does

•

not appear to work, verify that all connections are secure.

If an error message displays on the screen, write it down, word for

•

word. You may be asked about it when calling Technical Support.

Only qualified personnel should open the system for maintenance.

•

If you feel you are qualified to maintain the system yourself, make

•

certain you are properly grounded before opening the system chassis. See Chapter 1, Case Access, for more information on preventing electrostatic damage to the system.

Troubleshooting 51

Important !

Some systems do not have sound cards because sound c apa bil it i es a re b ui lt into the system board.

CD-ROM Problems

An audio CD produces no sou nd.

Probable Caus e Solution

The CD is loaded incorrectly .

The speakers are not connected.

Make certain the label is facing upward, and then try again.

Check the speaker cables. Make certain they are connected properly and securely.

The speaker volume is turned down.

The speake rs may be muted via the Multimedia volume control.

The sound card may not be installed correctly.

The CD-ROM drive audio cable m ay be install e d in c or re c tl y.

The speake rs may be faulty.

Check the volume control.

From the

Programs| Accessories

and then click the volume is turned up.

Open the system, and then reseat the sound card. Make certai n the cables are connected properl y.

Open the system and mak e certain the cables are connected properly.

Connect a set of headphones to the speaker jack to tes t t he ou tpu t. If the y w o rk, replace the speak ers.

Accessories

Volume Control

menu (

), click

Start

Multimedia

. Make certain

52 Maint aini ng and Trou bl es hoot i ng Your E-3 20 0 Syst em

The CD-ROM d rive is not re cognized b y the system.

Probable Caus e Solution

The CD is not intended f or PC use.

The CD is loaded incorrectly .

The CD is scratched or dirty.

The CD-ROM drive needs to be added as new hardware.

The secondary IDE device may be disabled.

The CD cables are not installed correctly.

The CD-ROM drive may be defective.

Make certain the CD is PC-compatible.

Make certain the label is facing upward, and then try again.

Try cleaning the CD with a lint-free clot h. Check the CD for scratches.

From the Control Panel window (

Settings| Control Panel New Hardware

adding the drive . I f you ar e not ex perienced with this procedure, call Technical Support.

Restart your computer, and then press F1 to enter the Setup utility program. From the

Advanced | IDE Configuration IDE Controller Master

Open the system and check all cables between the CD controller and the CD-ROM drive.

Replace the CD-ROM drive.

. Follow the directions for

to Both and the

to Au to.

), double-click

Start

Add

menu, set the

Secondary IDE

Troubleshooting 53

Hard Disk Problems

The SCSI drive is not recogniz ed by the system.

Probable Caus e Solution

Important!

Some syste ms do not have IDE controller cards because the IDE controller is built into the system board.

The SCSI bus is not properly terminated.

The drive is configured with a conflicting SCSI address.

The cabl es are not connected correctly.

Make certain the last device on the SCSI chain is properly terminated.

Change the device’s SCSI address to one that is not currently being used by the system.

Open the system and check the cable connections.

The IDE drive is not recogniz ed by t he system.

Probable Caus e Solution

The primary IDE device may be configured in correctly.

The drive may not be configured pro perly.

The drive cabl es are not connected properly.

Restart your computer , and then press enter the Setup util ity program. From the

Advanced | IDE Configuration IDE Controller Master

Consult the hard disk user’s guide for instructions on how to config ure the drive.

Open the system and check all cables connected to the cont roller card.

to Both and the

Auto

menu, set the

Primary IDE

The drive controller is not seated properly.

54 Maint aini ng and Trou bl es hoot i ng Your E-3 20 0 Syst em

Open the system and reseat the drive control ler.

Memory/Processor Problems

Memory errors were detected during system start up .

Probable Caus e Solution

Memory was added or removed, and the new configur ation was not saved in Setup utility.

The memory was install e d in c or re c tl y.

A memory chip is fault y.

Enter Setup and save the new memory configuration.

Check the memory for proper seat ing and orientation.

Replace the card on which the faulty chip resides. Third-party diagnostic programs can help determine which chip or memory segment is failing.

A new pr ocessor is not recogniz ed b y the system.

Probable Caus e Solution

The processor wa s install e d in c or re c tl y.

The processor speed was not set correctly in the Setup utility configurat ion mode.

Check the installation. The processor should be recogn iz ed auto mati call y if i t was installed correctly.

If your syst em BIOS enables you to select the processor speed, make sur e you have selected the speed properly.

The processor wa s not seated cor rectly i n the socket.

Check to mak e sure the proces sor is fully seated in it s socket.

Troubleshooting 55

Modem Problems

The modem is n ot recognized by the syst em.

Probable Caus e Solution

The modem has not been added as new hardware.

The modem is not connected to a live phone jack.

The modem is not configured wi th a valid interrupt or address.

The phone jack is shared by another modem or telephone.

Add the modem as new hardware.

Make certain the line connected to the modem is live and pl ugged into the appropriate port on the modem (line port).

Check the system settings for possible conflicts. If one exists, correct the problem by selecti ng an available inter rupt and address.

If the modem shares the j ack with another device, make certain the other device does not have the port open (for i nstance, someone is on the phone, or another modem is in use).

56 Maint aini ng and Trou bl es hoot i ng Your E-3 20 0 Syst em

P eripheral/Adapter Problems

A SCSI de vice is not recog nized b y the system.

Probable Caus e Solution

The device needs to be added as new hardware.

The SCSI ID may be invalid.

The SCSI chain is not terminated.

The device cab les ar e not installed correctly.

From the Cont rol Panel window (

Settings| Control Panel New Hardware

adding the device. If you are not experienced with this procedure, call Technical Support.

Assi gn an available SCSI ID t o t h e d ev ice.

Make certain the last device on the SCSI chain is terminated.

Open the system and check all cables between the controller and the device.

. Follow the directions for

), double-click

The disk ette drive is not r ecognized b y the system.

Probable Caus e Solution

The diskett e drive may be configured incorrectly.

The drive cabl es are not connected properly.

Restart your computer, and then press F1 to enter the Setup utility program. From the

Boot| Removable Devices

the diskette drive param eters are set correctly.

Open the system and check all cables connected to the cont roller card.

menu, ensure that

Start

Add

Important!

Some syste ms do not have a floppy controller card because the floppy controller is built into the system boar d .

The drive controller is not seated properly.

Open the system and reseat the drive control ler.

Troubleshooting 57

The diskette driv e will not read, write, or f ormat.

Probable Caus e Solution

The diskett e is not IBM formatted.

The diskett e is corrupted.

The disk is write protected.

Make certain the diskette you are trying to format is IBM-compatible. If it is, try reform a tti n g it .

Run ScanDisk on the disk ette. If errors are detected and corrected, try accessing the diskett e again.

Make certain the write-prote cti on window on the upper-right corner of the diskette is closed (unprotected).

The diskette drive LED illuminates continuously .

Probable Cause Solution The diskett e is

corrupted. The cable to the drive

is not connected properly.

Remove t he diskette from the drive. If the light remains on, try restarting the syste m.

Open the system and check the cable between the diskette drive and its controller. M ake certain the pins are not bent or misaligned.

An adapter card is not recognize d by the system.

Probable Caus e Solution

The interrupt and/or I / O address i s set incorrectly.

The card has not been configured through the software.

The card was not installed correctly.

58 Maint aini ng and Trou bl es hoot i ng Your E-3 20 0 Syst em

Check the address configuration of the adapter card and ensur e that it does not conflict with an other card in the system.

Configure the card with the appropriat e software.

Reseat the card and make certain that its jumpers are confi gured appropriately.

Printer Problems

The printer will not turn on.

Probable Caus e Solution

The printer is not plugged in.

The printer is not turn ed o n.

The printer is defecti ve.

Check the power cable. Make certain it is plugged into a live power source.

Make certain the printer’s power switch is depressed or set to the On position. If power is applied to the printer, the green power LED should be illuminated.

Try another printer if one is available.

The printer is turned on b ut will not print.

Probable Caus e Solution

The printer is not connected to the system.

The printer is not designated as the default printer.

The printer has not been added t o the system.

Check the data cable between the printer and the system. Make certain it is connected to the proper port. Check the connector and cable for bent or broken pins.

If the printer to which you are trying to print is not the def ault printer, make certain you hav e selected it through the application’s printer setup function.

From the Printers wi ndow (

Printers

), double- clic k

direction s for adding the new printer.

Start

Add Printer

Settings

. Follow the

Troubleshooting 59

The printer prints g arbled te xt.

Probable Cause Solution The wrong driver is

being used for the selected printer.

From the Printers wi ndow (

Printers

menu, click printer is usi ng the ri ght pri nter d rive r . If n ot, install the correct one.

Start

Settings

), select t he print er. From the

Properties

. Make cer tain the

File

60 Maint aini ng and Trou bl es hoot i ng Your E-3 20 0 Syst em

System Problems

The system will not sta rt up.

Probable Caus e Solution

The system is not connected to an AC outlet.

Voltage selection switch not set correctly.

Check the po we r c able (s) and mak e ce rtain it is connected to an AC power source.

Make certain the vo ltage selection switch reflects the correct power source.

The system is non- responsive .

Probable Caus e Solution

An error occurs during an application or your system may be out of memory.

Press the reset b utton to reboot your computer. If the system is still non-responsive, press and hold in the power button for 4 seconds to turn the system off. Tur n the system back on an foll ow the onscreen instructions.

The k eyboard d oes not work.

Probable Caus e Solution

A key was depressed while the system was starting up.

Clear the sticking key, then turn off the system, wait for a few seconds, and then turn the system back on.

The key board is not plugged in or connected properl y.

Something spilled into the keyboard.

The key board is defecti ve.

Check the cable. Make certain it is plugged in correctly.

Turn off the system. Turn the keyboard upside down to let it dry before turning the system back on.

Try a keyboard you know is working.

Troubleshooting 61

The mouse does not work.

Probable Caus e Solution

The mouse is not plugged in or connected properl y.

The mouse driver di d not load when the system booted.

The mouse is defecti ve.

Check the cable. Make certain it is plugged in correctly.

Load the appropriate mo use driver manually or cont act T echnical Support.

Try a mouse you know is working.

62 Maint aini ng and Trou bl es hoot i ng Your E-3 20 0 Syst em

Video Problems

The system is running b ut there is no display.

Probable Caus e Solution

The monitor is not turn ed o n.

The monitor’s data cable is no t connected.

Make certain the monitor is plugged in and turned on. If power is applied to the mon it o r, th e green po wer LED sh ould illuminate.

Make certain the monitor’s data cable is connected to the vi deo controller on the back of the system.

Important !

Your system board may have a built-in video adapter, so there may not be a vide o a dapt er to remove and replace.

The connector or cable is damaged.

The monitor is defecti ve.

The monitor’s brightness and contrast cont rols are turn ed d ow n .

The video card is not seated correctly.

The video card is not compat ible w ith th e system.

Check the connector and cable for bent or damaged pins .

Connect a working monitor to the computer.

Adjust the brightn ess an d contr ast knobs to the center position.

Open the system and resea t the v id eo car d.

PCI video cards must be compatible with the system.

The tex t on the d isplay is dim or difficult to read.

Probable Caus e Solution

The monitor’s brightness and contrast cont rols are turn ed d ow n .

Sunlight is glaring off the displa y.

Adjust the br ightness and contrast knobs until the text becomes clear.

Position the monitor away from the sun or window.

The CRT may be old. Replace the monitor.

Troubleshooting 63

The color moni tor displa ys e verything in b lack an d white.

Probable Caus e Solution

The system was turned on before the monitor.

The displa y typ e is set incorrectly .

Make certain the monitor is turned on, and then restart the system .

From the Control Panel window (

Settings Display

monitor type, and then reboot the system.

ontrol Panel

| C

, set the display to the appropriate

The displa yed characters ar e garbled .

Probable Caus e Solution

The video cable is damaged.

The video card has failed.

The display setup is incorrect.

Check the cable and connectors for bent pins or broken wires.

Try another video card.

From the Control Panel window (

Settings| Control Panel

and check the settings. The correct video type should be selec ted, along with a supported resolut ion. Check your monitor and video controller documentation for details.

Start

), double-click

Start

), doubl e-cli ck

Display

64 Maint aini ng and Trou bl es hoot i ng Your E-3 20 0 Syst em

The video is d istorted.

Probable Caus e Solution

The monitor’ s control s are not properly adjusted.

The connector or cable is damaged.

The surge protecto r or UPS is damaged.

The monitor is too close to a source of electrical interference.

The monitor needs to be degaussed.

Adjust th e m o n ito r co nt ro ls until the text becomes clear. (See your monitor documentation for more information.)

Check the connector and cable for bent or damaged pins .

Disconnect the moni tor power cable and connect it directly to the power source.

Move the monitor away from sources of electrical interference, such as televisions, unshielded speakers, microwa ves, fluorescent li ghts, and metal beams or shelves.

Turn off the computer and monitor and leave them off f or at least a half hour, and then restart the system .

Troubleshooting 65

Error Messages

This section lists common error messages that may be displayed on your monitor. These messages often indicate procedural errors such as an incorrect keystroke or a write-protected diskette. Some messages, however, may indicate a problem that requires you to consult the troubleshooting section of this manual.

Error Message Solutions

Access denied. Try saving to a new file or diskette.

Move the write-protection tab over the hole on the back of the diskette.

Bad command or file name.

Base memory [xxx] expansion.

Checking RAM on disk controller.

CD-ROM is not recognized.

Data error . Run ScanDisk on the reported disk. Decreasing available

memory.

Diskette drive is not recognized.

Diskette drive 0 seek to track 0 failed.

Diskette drive reset failed.

Make certain you entered the right command. Ver ify the specified drive and try it again. If you are trying to exi t MS-DOS to return to Windows, type

This is an informati onal message only. No action is required.

Your BIOS configuration is incorrect. Enter Setup utility and verify the parameter values.

See “The CD-ROM drive is not rec ognized by the system.” on page 53.

Your BIOS configuration is incorrect. Enter Setup utility and verify the parameter values.

See “The diskett e drive is not reco gnized b y the system.” on page 57.

Enter Setup utility and verify the diskette drive parameters. Check the diskette drive cables. Make certain Pin 1 on the cable aligns wit h Pin1 on the connector.

Enter Setup utility and verify the diskette drive parameters. Check the diskette drive cables. Make certain Pin 1 on the cable aligns with Pin 1 on the connector.

EXIT

and press

NTER

66 Maint aini ng and Trou bl es hoot i ng Your E-3 20 0 Syst em

Error Message Solutions

Diskette read failed -

strike

to retry boot.

Make certain the boot disk contains the Command.com file. Use the configurati on utility (i f applicabl e) to verify you r dri ve or controller configuration. Press F1 to try the boot again.

Gate A20 failu re. You may have an XT keyboard connected

to an AT system or vice versa. Make certain the keyboard is configured t o work with the appropriate system. Some keyboards have a switch to select either AT or XT.

Hard disk contro ller failure.

Make certain the h ard di sk c abl e is pr operly connected. Open the Setup utility program and verify that the correct drive type is selected.

Hard disk contro ller

failur e - press

to try

reboot.

The drive contr oller ma y be def ectiv e. Press

to retry the boot.

Try running Fdisk and DOS Format. For more information, r efer to your DOS documentation.

Insert bootable media device.

See “The IDE drive is not recognized b y the system.” on page 54. See “The SCSI drive is not recognized by the system.” on page 54. Backup your files as soon as possible.

Insufficient disk space. Check t he free space on the disk volume. If

the volume is full or almost full, remove unnecessary files.

Invali d configuration information…

Enter Setup utility and verify the parameter values.

Invalid password. Enter your password again, making certain

to enter it correctly. If you do not know the password, you may need to reinstall t he software you are trying to access . Startup passwords ar e stored in BIOS. If this password has been set and is unknown, you may be able to reset the password via system board jumper settings. See “Setting the Jumpers” on page 20 for mor e information.

Troubleshooting 67

Error Message Solutions

Keyboard clock line failure.

Try a working keyboard. Make certain the keyboard is compatible with the system. You may have to change the switch setting to AT.

Keyboard controller failure.

Try a working keyboard. Make certain the keyboard is compatible with the system. You may have to change the switch setting to AT.

Keyboard controller failure.

Try a working keyboard. Make certain the keyboard is compatible with the system. You may have to change the switch setting to AT.

Keyboard not detected. See “The keyboard does not work.” on

page 61. Turn off the system and c hec k the k eyboa rd cable.

Keyboard stuck key failure.

Remove any objects th at may be res ting on the key board, and then restart the system. Check for stic ky ke ys . Clean t he k eyb oard if necessary.

Memory errors were detected while the

See “Memory errors were detected duri ng system start up.” on page 55.

system powered up. Memory size error. Enter Setup utility and save the memory

configurat ion.

Non-system disk or disk error.

Not enough memory. Close all program s that are not currently in

Print queue is full. Wait until the current print job has

Printer is out of paper. Add paper to the printer.

68 Maint aini ng and Trou bl es hoot i ng Your E-3 20 0 Syst em

Eject the diskett e and press

NTER

. If the diskette is bootable, check it for errors.

use.

completed before sending another print job. If you receive this error often, you need to add memory to the printer.

Make certain the printer is onli ne.

Error Message Solutions

Required paramet er missing.

Make certain you entered the right command. If you are trying to exi t MS-DOS to return to

EXIT

Windows, type

and press

NTER

Syntax error. Make certain you entered the right

command. If you are trying to exi t MS-DOS to return to Windows, type

EXIT

and press

NTER

Time and date not set. Enter Setup utility to set the system ’s date

and time.

Write protect error. Move the write-protection tab over the hole

on the back of the diskette.

Troubleshooting 69

70 Maint aini ng and Trou bl es hoot i ng Your E-3 20 0 Syst em

Appendix A

Contents

Specifications......................................................... 72

Properties ............................................................... 74

Protecting Against Viruses.................................... 75

Regulatory Compliance......................................... 76

Index....................................................................... 79

Specifications

The following specifications are for the standard configuration; your system may contain optional equipment. All specifications are subject to change.

Summary Supports Penti um ® II microprocessors operating at

233 MHz to 333 MHz with 66 MHz FSB and 350 MHz to 450 MHz with 100 MHz FSB. Features NLX

form factor. Case 15" x 17.5" x 4.7" (W×D×H) Processor

Processor speed 233 MHz, 266 MHz, 300 MHz, 333 MHz, 350 MHz,

Cache subsystem

RAM capacity 168-pin Sync DRAM (SDRAM) memory. Three

BIOS Phoenix BI OS. Flash BIOS for easy updates from

IDE interf aces Supports up to four IDE devices (hard di sks or

Diskette dr ive A floppy controller is integrated on the system

I/O ports One parallel and tw o seri al ports on system board.

USB Universal Serial Bus (t wo ports)

Intel Pentium

400 MHz, and 450 MHz

Primary, 32K write-back cache; 16K code/16K data.

L2 cache is integ rated into the Penti um II processo r

cartridge with both 256K and 512K configuration

(four-way set associative).

slots. Expand able to 384 MB SDRAM.

diskette.

CD-ROMs) using two PCI IDE connectors on riser

card. Automatic drive type selection for easy setup.

board. Support av ailable for pri ma ry and secondary

diskette dr ives or a tape backup unit.

LPT and COM configurable from system setup pro-

gram. No jumper settings required.

II with MMX™ technology

Mouse PS/2 mouse connector Keyboard PS/2 keyboard connector AGP expansion slot One slot (dedicat ed graphics/video)

72 Maint aini ng and Trou bl es hoot i ng Your E-3 20 0 Syst em

On-board AG P ATI RAGE PRO TURBO integrat ed 64-bit AGP

graphics accelerator.

Shared PCI/ISA expan-

One PCI and one ISA slot are shared.

sion slot PCI expansion slots Two Network 10/100 Mbit per second Et hernet net work support Power supply 145 watts. ATX power connector for easy power

cable changeover.

System environment Internal temperature: 10°C to 35°C

Humidity: 20% to 80% Altitude: -200 ft to 10, 000 ft Shock, vibr ation: 12 g, 11 ms half-sine, 2 to 200 Hz, 0.25 g sinusoidal Processor clearance: >0.4 inch after installation, top and sides

Certification FCC Class B, UL, CUL, CE Mark, VCCI Class B, CB

Scheme

Appendix A 73

Properties

You can view system resources, such as DMA and IRQ usage, I/O maps and memory maps, from your operating system. To view these resources:

1. Under Control Panel

2. Select the Device Manager tab.

3. Highlight the hardware type, in this case Computer, then click the

Properties button to view your computer’s properties.

double-click the System icon.

74 Maint aini ng and Trou bl es hoot i ng Your E-3 20 0 Syst em

Pr otecti ng Agai nst Virus es

A virus is a program written with malicious intent for the purpose of creating havoc in a computer system. It attaches itself to executable files or boot sectors, so it can replicate and spread. Some viruses may only cause your system to beep or display messages or images on the screen. Other viruses are highly destructive and corrupt or erase the contents of your f iles or diskettes. To be safe, never assume any virus is harmless.

Viruses spread through direct contact with executable programs or boot sectors. Diskettes used in a contaminated system get a virus and transfer the virus when used in another system. A virus can also spread through programs downloaded from bulletin boards or the Internet.

To protect your system against viruses

Obtain an antivirus program and scan your system regularly.

•

Make backup copies of all files and write-protect the diskettes.

•

Obtain all software from reputable sources and always scan new

•

software for any viruses before installing f iles.

If you suspect your system has been infected, find and remove the viruses immediately using an antivirus program. Next, turn your system off and leave it off for at least 15 seconds before turning it back on. This is the only way to ensure the virus does not remain in your system RAM.

Appendix A 75

Regulatory Compliance

American Us ers

Caution!

The Federal Communications Commissi on w arns u sers that changes or modifications to the unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equi pme nt .

This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio or television reception. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause interference to radio and television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.

•

Increase the separation between the equipment and receiver.

•

Connect the equipment into an outlet on a circuit different from

•

that to which the receiver is connected.

Consult the dealer or an experienced radio/TV technician for help.

•

Use shielded I/O cables when operating this equipment.

•

Accessories: This equipment has been tested and found to comply with the limits of a Class B digital device. The accessories associated with this equipment are as follows:

Shielded video cable

•

Shielded power cord

•

These accessories are required to be used in order to ensure compliance with FCC rules.

Canadian Users:

This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada.

Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de Classe B prescrites dans le règlement sur le brouillage radioélectrique édicté par Industrie Canada.

76 Maint aini ng and Trou bl es hoot i ng Your E-3 20 0 Syst em

Couper le courant avant l’entretien.

This Information Technology Equipment has been tested and found to comply with the following European directives:

[i]EMC Directive 89/336/EEC amending Directives 92/31/EEC & 93/68/ EEC as per:

-EN 50081-1:1992 according to

EN 55022:1995 Class B

EN 61000-3-2:1995 or EN 60555-2:1986

EN 61000-3-3: 1995

-EN50082-1:1992 according to

EN 61000-4-2:1995 or IEC 801-2:1984

ENV 50140:1994 or IEC 801-3:1984

EN 61000-4-4:1988 or IEC 801-4:1998

[ii]Low Voltage Directive (Safety) 73/23/EEC as per EN 60950:1992, A1, A2, and A3

Europe an Use r s:

This is a Class B product based on the standard of the Voluntary Control Council for Interference by Information Technology Equipment (VCCI). If this is used near a radio or television receiver in a domestic environment, it may cause radio interference. Install and use the equipment according to the instruction manual.

This device has been tested and found to comply with the limits for a Class B digital device, pursuant to the Australian/New Zealand standard AS/NZS 3548 set out by the Spectrum Management Agency.

Japanese Users:

Aus tr al ia n and N e w Zealand Users:

Appendix A 77

ENERGY STAR Compliant

Your system is preconfigured to be ENERGY STAR compliant. This requirement is met when your system uses less than 30 watts on or before 30 minutes of inactivity. Your computer achieves this level when the hard drives are set to spin down.

78 Maint aini ng and Trou bl es hoot i ng Your E-3 20 0 Syst em

Index

adapter cards

installing 35 troubleshooting 58

battery, replacing 39 BIOS

recovering 21 setup utility 44 updating 46

case

removing the chassis cover 3 removing the front bezel 4 replacing the chassis cover 5 replacing the front bezel 5

CD-ROM drive

installing 30 troubleshooting 52

DIMMs

installing 24 removing 26

diskette drive

cabling 28 installing a 5.25-inch 30 replacing the 3.5-inch 29 troubleshooting 57, 58

error messages 66 expansion cards

installing 35 troubleshooting 58

hard disk

replacing 32 troubleshooting 54

hardware management

Heceta II 37 LANDesk Client Manager 37

heat sink 16

I/O

connectors 12

installing

3.5-inch diskette drive 29

5.25-inch drive 30 adapter cards 35 battery 39 CD-ROM drive 30 DIMMs 24 expansion cards 35 hard disk 32

jumpers

configuration mode 20 recovery mode 21 setting 20

bus speeds 20 passwords 20 processor 20

keyboard, troubleshooting 61

LANDesk client manager 38

Index 79

memory

installing 24

troubleshooting 55 modem, troubleshooting 56 mouse, troubleshooting 62

peripheral devices,

troubleshooting 57 printer, troubleshooting 59 processor

bus speed settings 20 heat sink 16 replacing 16 specifications, E-3220 72 troubleshooting 55

removing DIMMs 26 replacing

3.5-inch diskette drive 29 hard disk 32

restoring your system 42

troubleshooting

adapters 57 CD-ROM drive 52 checklist 51 error messages 66 guidelines 51 hard disk 54 memory 55 modem 56 peripherals 57 printer 59 processor 55 system 61 video 63

video, troubleshooting 63

SCSI device, troubleshooting 57 static electricity precautions 2 system

error messages 66 troubleshooting 61 virus information 75

system board

component locations 8 illustration 8 reinstalling 15 removing 13

80 Maint aini ng and Trou bl es hoot i ng Your E-3 20 0 Syst em

MAN US E3200 TECH REF R0 7/98

8502684

Gateway E-3200 User Manual 2

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Pref ace

Con ventions Used in This Guide

Safety Instructions

Case Access

Static Electricity Precautions

Opening the Case

Closing the Case

System Components

Syste m board

Riser card

Back of riser card

Front of riser card

I/O connectors

Removing the System Board

Replacing the Processor

Setting the Jumpers

Configure m ode

Recovery mode

Installing Memory and Hardware

ECC Me mory

Installing DIMMs

Replacing and adding drives

Drive Cabling Inf ormation

Replacing the 3.5-inch disk ette or CD-ROM drive

Installi ng an additional 3. 5-inch de vice

Replacin g the hard drive

Adding a second hard drive

Adding an expansion card

Heceta II hard ware management

Installing LANDesk Client Manager

Replacing the battery

Troub leshooting the battery instal lation

Using Your System Restoration CD

BIOS Setup Utility

Using the Setup Utility

Updating the BIOS

Trouble shooting

Introduction

T r oubleshooting Checklist

V erifyi ng your confi guration

Troub leshooting gui delines

CD-ROM Problems

Hard Disk Problems

Memory/Processor Problems

Modem Problems

P eripheral/Adapter Problems

Printer Problems

System Problems

Video Problems

Error Messages

Appendix A

Specifications

Properties

Pr otecti ng Agai nst Virus es

Regulatory Compliance

ENERGY STAR Compliant

Index