Gateway E-3200 User Manual 2
Maintaining and
Troub leshooting
Your E-3200
System
Maintaining and
Troubleshooting
Your E-3200
System
Part #8502684 MAN US E3200 TECH REF R0 7/98
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minimum requirements established by the Federal EPA in i ts guidelines f or r ecycled paper products.
Notices
Copyright © 1998 Gateway 2000, Inc.
All Rights Reserved
610 Gateway Drive
N. Sioux City, SD 57049 USA
All Rights Reserved
This publication is protected by copyright and all rights are reserved. No part of it may be reproduced
or transmitted by any means or in any form, without prior consent in writing from Gateway 2000.
The information in this manual has been carefully checked and is believed to be accurate. However,
changes are made periodically. These changes are incorporated in newer publication editions.
Gateway 2000 may improve and/or change products described in this publication at any time. Due to
continuing system improvements, Gateway 2000 is not responsible for inaccurate information which
may appear in this manual. For the latest product updates, consult the Gateway 2000 web site at
www.gateway.com. In no event will Gateway 2000 be liable for direct, indirect, special, exemplary ,
incidental, or consequential damages resulting from any defect or omission in this manual, even if
advised of the possibility of such damages.
In the interest of continued product development, Gateway 2000 reserves the right to make
improvements in this manual and the products it describes at any time, without notices or obligation.
T rademark Acknowledgments
AnyKey, black-and-white spot design, ColorBook, CrystalScan, Destination, EZ Pad, EZ Point, Field
Mouse, Gateway 2000, HandBook, Liberty, TelePath, Vivitron, stylized “G” design, and “You’v e got a
friend in the business” slogan are registered trademarks and “All the big trends start in South Dakota”
slogan, GATEW AY, and Gateway Solo are trademarks of Gateway 2000, Inc. Intel, Intel Inside logo,
Pentium, and LANDesk are registered trademarks and MMX is a trademark of Intel Corporation.
Microsoft, MS, MS-DOS, and Windows are trademarks or registered trademarks of Microsoft
Corporation. All other product names mentioned herein are used for identification purposes only, and
may be the trademarks or registered trademarks of their respective companies.
Contents
Preface ............. ................... .................. ................... ................iii
Conventions Used in This Guide........................................................... iv
Safety Instructions ................................................................................... v
Case Access ................................ ................... .................. .......1
Static Electricity Precautions.................................................................. 2
Opening the Case..................................................................................... 3
Closing the Case...................................................................................... 5
System Componen ts ............................................... ................7
System board........................................................................................... 8
Riser card ............................................................................................... 10
Back of riser card............................................................................ 10
Front of riser card ........................................................................... 10
I/O connectors........................................................................................ 12
Removing the System Board ................................................................ 13
Replacing the Processor........................................................................ 16
Setting the Jumpers................................................................................ 20
Configure mode.............................................................................. 20
Recovery mode............................................................................... 21
Installing Memory and Hardware......................................................... 23
ECC Memory................................................................................. 23
Installing DIMMs.................................................................................. 24
Replacing and adding drives................................................................. 27
Drive Cabling Information............................................................. 28
Replacing the 3.5-inch diskette or CD-ROM drive ...................... 29
Installing an additional 3.5-inch device......................................... 30
Replacing the hard drive ................................................................ 32
Adding a second hard drive ........................................................... 33
Adding an expansion card..................................................................... 35
Heceta II hardware management.......................................................... 37
Installing LANDesk Client Manager ................................................... 38
Replacing the battery............................................................................. 39
Troubleshooting the battery installation ........................................ 40
Using Your System Restoration CD..................................................... 42
Contents i
BIOS Setup Utility .......... ................... ................... ...................43
Using the Setup Utility.......................................................................... 44
Updating the BIOS................................................................................ 46
Troubleshooting .... ............................ ............................ ..........49
Introduction........................................................................................... 50
Troubleshooting Checklist ................................................................... 51
Verifying your configuration......................................................... 51
Troubleshooting guidelines........................................................... 51
CD-ROM Problems.............................................................................. 52
Hard Disk Problems.............................................................................. 54
Memory/Processor Problems............................................................... 55
Modem Problems.................................................................................. 56
Peripheral/Adapter Problems ............................................................... 57
Printer Problems.................................................................................... 59
System Problems................................................................................... 61
Video Problems..................................................................................... 63
Error Messages...................................................................................... 66
Appendix A ................................................ ................... ..........71
Specifications........................................................................................ 72
Properties............................................................................................... 74
Protecting Against Viruses ................................................................... 75
Regulatory Compliance ........................................................................ 76
ENERGY STAR Compliant ................................................................ 78
Index .......................................................................................79
ii Maintaining and Troubleshooting Your E-3200 System
Pref ace
Contents
Conventions Used in This Guide ........................... iv
Safety Instructions ................................................... v
Con ventions Used in This Guide
Throughout this guide, you will see the following conventions:
Conve ntion Description
Enter Key board names are printed in small
capitals.
Ctrl+Alt+Del A plus sign i ndicat es that the keys must be
pressed simultaneously.
Setup Commands to be entered, options to
select, and messages that appear on your
monitor are printed in bold.
User’ s Guide Names of publ ications and f iles are printed
in italic .
Important!
An important note informs you of special
circumstances.
Caution!
Warning!
A caution warns you of poss ible damage
to equipment or loss of data.
A warni ng in d ic ate s th e pos sibility of
personal injury.
iv Maint aini ng and Trou bl es ho oti ng Your E-3 20 0 Syst em
Safety Instructions
Observe the following safety instructions when using your system:
Follow all instructions marked on this product and in the
•
documentation.
When the system is turned off, a small amount of electrical current
•
still runs through the system. Always unplug the system from the
electrical outlet before cleaning the system or opening the cover.
Do not use this product near water or a heat source, such as a
•
radiator or heat register.
Do not spill anything on or into the system. The best way to avoid
•
spills is to avoid eating and drinking near your system.
Make sure you set up the system on a stable work surface.
•
Openings in the system cabinet are provided for ventilation. Do not
•
block or cover these openings. Make sure you provide adequate
space (at least 12 inches) around the system for ventilation when
you set up your work area. Never insert objects of any kind into the
system ventilation slots.
Use the voltage setting for your area. The voltage selector switch is
•
set at the factory to the correct voltage.
This system is equipped with a 3-wire grounding plug (a plug with
•
a grounding pin). This plug will only fit into a grounded power
outlet. This is a safety feature. Do not defeat the purpose of the
grounding pin. If you are unable to insert the plug into the outlet,
contact your electrician to replace the outlet.
Warning!
Do not attempt to service
the system y o urse l f e xce pt
as explained elsewhere in
the system d ocu ment at ion .
Adjust only those controls
covered in the instructions.
Opening or removing
covers marked “Do Not
Remov e” may expose yo u
to dange rou s v o lt ag es or
other risks.
Refer all servicing of those
compartmen ts to qu al if ied
service pers on ne l.
Do not walk on the power cord or allow anything to rest on it.
•
If you use an extension cord with this system, make sure the total
•
ampere ratings on the products plugged into the extension cord do
not exceed the extension cord ampere rating. Also, the total ampere
requirements for all products plugged into the wall outlet must not
exceed 15 amperes.
Preface v
There is a danger of explosion if the complementary metal-oxide
•
semiconductor (CMOS) battery is replaced incorrectly. Replace
the battery with the same or equivalent type recommended by the
manufacturer. Dispose of used batteries according to the
manufacturer’s instructions.
Unplug the system from the wall outlet and refer servicing to
•
qualified personnel if:
The power cord or plug is damaged.
•
• The power cord or plug is damaged.
• Liquid has been spilled into the system.
• The system does not operate properly when the operating
instructions are followed.
• The system was dropped or the cabinet is damaged.
• The system’s performance changes.
vi Maintaining and Troubleshooting Your E-3200 System
Case Access
Contents
Static Electricity Precautions .................................. 2
Opening the Case..................................................... 3
Closing the Case ...................................................... 5
Caution!
To prevent electrostatic
damage to y our sy st em,
fo llow static electricit y
precautions every time you
open your computer case.
Static Electricity Precautions
Static electricity can permanently damage electronic components in your
computer. When opening your computer case, always perform the
following procedure:
Wear a grounding wrist strap (available at most electronics stores).
1.
Turn off the system power.
2.
Touch the back of the power supply fan, located on the back of the
3.
case, to discharge any static electricity.
Unplug all power cords from AC outlets.
4.
Remove the computer case cover.
5.
Follow these precautions to avoid electrostatic damage to your system
components:
Avoid static-causing surfaces such as plastic and styrofoam in your
•
work area.
Remove the parts from their antistatic bags only when you are
•
ready to use them. Do not lay parts on the outside of antistatic bags
since only the inside of the bag provides antistatic protection.
Always hold cards by their edges and their metal mounting bracket.
•
Avoid touching components on the cards and the edge connectors
that connect to expansion slots.
Never slide cards or other parts over any surface.
•
2 Maintain in g an d T roub l esh oot in g Your E- 32 00 Syste m
Opening the Case
To perform work in the internal components of the computer, you must
open the case, which has two removable parts:
A chassis cover, that surrounds the sides and top of the system
•
A front faceplate (bezel) that covers the front of the system
•
Because the components inside your computer are extremely sensitive to
static electricity, be sure to follow the precautions for avoiding static
electricity damage at the beginning of this chapter.
To remove the chassis cover
Turn off the computer and disconnect all power cords.
1.
Remove the thumbscrew or lock on the back of the case.
2.
Locate the latches at the rear sides of the case, and pull both latches
3.
out until they clear the chassis.
Rear view
Important!
Only qualified personnel
should open the system for
mainte na nc e. Yo u ne ed a
grounding wrist strap and
the proper tools to remove
the comp uter ’s cover.
Warnin g!
To avoi d e x po su re to
dangerou s el ec t rical
volt ages and moving parts,
turn off your computer and
unplug the power cord
befor e remo ving the sys tem
cover.
Case Access 3
Lift up the rear of the cover and slide the cover toward the rear of the
4.
computer until the lip on the cover is free of the front bezel. Remove
the cover.
Side view
To remove the front bezel
Lift the three upper tabs and push them through the slots in the chassis.
1.
The top of the bezel unlatches out and away from the chassis.
Lift the front of the chassis until the lower bezel tabs clear the chassis
2.
locking holes. Remove the bezel.
4 Maintain in g an d T roub l esh oot in g Your E- 32 00 Syste m
Closing the Case
Replace the cover as soon as you finish installing or removing components
so that dust and dirt (which could damage the computer) do not collect
inside the computer.
To replace the front bezel
Lift the front of the chassis and set the lower chassis tabs into the
1.
locking holes on the bezel.
Press the bezel into the chassis until the three upper tabs snap into their
2.
locking holes. Two of the three upper tabs latch underneath the locking
holes. One tab latches over the top of the chassis.
To replace the chassis cover
Place the cover on the computer making sure the tabs on the front end
1.
are inserted underneath the bezel and the rear of the cover is in a raised
position.
Lower the rear of the cover onto the computer chassis until the side
2.
latches snap into place.
Reinstall the thumbscrew or lock that was removed to open the case.
3.
Case Access 5
6 Maintain in g an d T roub l esh oot in g Your E- 32 00 Syste m
System Components
Contents
System board ........................................................... 8
Riser card ............................................................... 10
I/O connectors........................................................ 12
Removing the System Board ................................ 13
Replacing the Processor........................................ 16
Setting the Jumpers................................................ 20
Installing Memory and Hardware......................... 23
Replacing and adding drives................................. 27
Adding an expansion card ..................................... 35
Heceta II hardware management .......................... 37
Installing LANDesk Client Manager.................... 38
Replacing the battery............................................. 39
Syste m board
System board components are identified in the following figure and list.
A
I
H
B
G
A Back panel I/O connectors
B Configuration jumper (J5G1)
C Battery
D Onboard speaker
E Slot 1 processor connector
F Fan (active heat sink) connector
8 Maintain in g an d T roub l esh oot in g Your E- 32 00 Syste m
F
CDE
G DIMM slots
H Digital Versatile Disc (DVD) connector
I AGP connector
System Components 9
Riser card
The riser card is mounted to the chassis by brackets at its base and two
screws at the top. The two screws attach the riser card to a bracket attached
to the power supply cage. To enable easy removal of the system board
without unplugging cables or connectors, the riser card contains most of the
connectors (including the integrated RJ-45 Network interface connector)
and slots used by the internal system components.
Back of riser card
Primary IDE cont r oll er
Secondary I DE cont r oll er
Floppy drive connector
Pin 1 posi ti on on
each connector
Front of riser card
H
G
F
10 Maint aini ng and Trou bl es hoot i ng Your E-3 20 0 Syst em
A
L
M
K
I
J
E
B
C
D
A ATX power connector
B SCSI LED connector
C JP10: CPU/Chassis Fan connector
D Front panel control connector
E NLX system board edge connector
F PCI/ISA slot (shared)
G PCI slots (2)
H SW1: Chassis intrusion switch
I CN3: TAD/Speakerphone
J CN4: CD/DVD audio connector
K JP9: Power supply fan connector
L JP7: Wake on LAN connector
M JP8: Ring in connector
System Components 11
I/O connectors
The following I/O connectors are included with the E-3200 system:
A
B
D
C
A RJ-45 LAN connector
B Line in
C Microphone in
D Line out
E USB ports (2)
F COM B serial port
G Mouse (upper), Keyboard (lower) ports
H COM A serial port
I Parallel port
J VGA video port
E
F
G
JIH
12 Maint aini ng and Trou bl es hoot i ng Your E-3 20 0 Syst em
Removing the System Board
The system board is installed on a set of guide rails, and can be removed
without tools.
To remove the system board
Turn off the system and disconnect the power cord and all external
1.
peripheral devices.
Open the case, observing the “Static Electricity Precautions” on
2.
page 2.
Remove the chassis cover and any cards, such as an Accelerated
3.
Graphics Port (AGP) card or cables that may be connected to the
system board. Make a note of the locations for reassembly.
Remove the chassis side panel by lifting up on both plastic release tabs
4.
on the outside of the chassis (step 1 below). Lift the panel up and out
(step 2 below). Clear the panel from the chassis (step 3). The bezel in
the following illustration was removed for clarity.
Step 2: Li f t the
panel up and out
Step 1: Lift plastic
rele as e tabs
Step 3: Clear the panel
from th e ch as si s
System Components 13
Locate the release lever at the outside center edge of the system board.
5.
Lift the lever slightly upwards and then pull it outward approximately
eighty degrees from the edge of the system board. This disengages the
edge connector on the system board from the riser card and moves the
board slightly out of the chassis.
Grasp the edge of the system board and carefully slide it out of the
6.
chassis.
14 Maint aini ng and Trou bl es hoot i ng Your E-3 20 0 Syst em
To reinstall the system board
Align the rails located underneath the system board with the guides on
1.
the chassis.
Push in the release lever until it is parallel with the chassis. This should
2.
complete the reinstallation and lock the board in place.
Reattach any cards or cables.
3.
System Components 15
Important !
66 Mhz front-side bus
(FSB) processors can be
paired with 66 or 100 MHz
SDRAM, but 100 MHz FS B
process or s sh ou ld be
paired only with 100 MHz
SDRAM.
Replacing the Processor
The system is compatible with the Intel Pentium® II 100 MHz front-side
bus (FSB) and 66 MHz FSB processors.
The system board will support the following processor/bus configurations:
233/66
•
266/66
•
300/66
•
333/66
•
350/100
•
400/100
•
450/100
•
It is critical that a heat sink be installed on each processor to provide
sufficient cooling.
When replacing a processor, order a processor upgrade kit. The kit includes
the processor, a heat sink, and a disposable electrostatic discharge (ESD)
wrist strap.
To replace the E-3200 processor
Turn off the system and disconnect the power cord.
1.
Open the case, observing the “Static Electricity Precautions” on
2.
page 2.
16 Maint aini ng and Trou bl es hoot i ng Your E-3 20 0 Syst em
Squeeze the tabs on the outside edges of the bottom bracket and pull
3.
out the bottom bracket.
Press in the two latches at the top of the processor and pull the unit up
4.
and out.
System Components 17
Lower the new processor into the slot until it snaps into place.
5.
Push the bottom bracket back onto the base of the processor until it
6.
snaps into place.
Move the J5G1 configuration jumper from pins 1-2 to pins 2-3 (see
7.
“System board” on page 8 for jumper location).
Close the case, as described in Chapter 1.
8.
18 Maint aini ng and Trou bl es hoot i ng Your E-3 20 0 Syst em
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