Gateway E-2610 Quick Reference Guide

REFERENCEGUIDE

®

Contents

Chapter 1: About This Reference. . . . . . . . . . . . 1

About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Accessing your online User Guide . . . . . . . . . . . . . . . . . . . . . 2

Gateway contact information . . . . . . . . . . . . . . . . . . . . . . . . . 3

Microsoft Certificate of Authenticity . . . . . . . . . . . . . . . . . . . 3

Chapter 2: Checking Out Your Computer . . . . . 5

Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Chapter 3: Setting Up and Getting Started . . 11

Working safely and comfortably . . . . . . . . . . . . . . . . . . . . . 12

Reducing eye strain . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Setting up your computer desk and chair . . . . . . . . . . . 13

Sitting at your computer . . . . . . . . . . . . . . . . . . . . . . . . 14

Avoiding discomfort and injury from repetitive strain . 14

Positioning the computer case . . . . . . . . . . . . . . . . . . . . 14

Preparing power connections . . . . . . . . . . . . . . . . . . . . . . . 15

Protecting from power source problems . . . . . . . . . . . 15

Checking the voltage selection . . . . . . . . . . . . . . . . . . . . 16

Connecting to a broadband modem or network . . . . . . . . 17

Connecting a dial-up modem . . . . . . . . . . . . . . . . . . . . . . . . 17

Starting your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Waking up your computer . . . . . . . . . . . . . . . . . . . . . . . 18

Turning off your computer . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Restarting (rebooting) your computer . . . . . . . . . . . . . . . . . 20

Using the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Premium multimedia keyboard features . . . . . . . . . . . . 21

Elite multimedia keyboard features . . . . . . . . . . . . . . . . 22

Standard keyboard features . . . . . . . . . . . . . . . . . . . . . . 24

Using the mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Using optical drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Loading an optical disc . . . . . . . . . . . . . . . . . . . . . . . . . . 27

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Contents

Identifying optical drive types . . . . . . . . . . . . . . . . . . . . 28

Playing discs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Creating discs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Using the memory card reader . . . . . . . . . . . . . . . . . . . . . . 31

Memory card types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Using a memory card . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Using the diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Installing a printer, scanner, or other device . . . . . . . . . . . 36

Chapter 4: Upgrading Your Computer . . . . . . . 37

Preventing static electricity discharge . . . . . . . . . . . . . . . . . 38

Opening and closing the case . . . . . . . . . . . . . . . . . . . . . . . 39

Replacing the optical disc drive . . . . . . . . . . . . . . . . . . . . . . 40

Replacing the diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . 41

Replacing the memory card reader . . . . . . . . . . . . . . . . . . . 44

Replacing the hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Installing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Adding or replacing an expansion card . . . . . . . . . . . . . . . . 55

Replacing the heat sink and processor . . . . . . . . . . . . . . . . 57

Replacing the system battery . . . . . . . . . . . . . . . . . . . . . . . . 62

Replacing the power supply . . . . . . . . . . . . . . . . . . . . . . . . . 65

Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . 66

Chapter 5: Maintaining Your Computer. . . . . . 71

Setting up a maintenance schedule . . . . . . . . . . . . . . . . . . . 72

Caring for your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Cleaning your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Cleaning the exterior . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Cleaning the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Cleaning the monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Cleaning the mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Cleaning optical discs . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Updating Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Using BigFix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Managing hard drive space . . . . . . . . . . . . . . . . . . . . . . . . . 78

Checking hard drive space . . . . . . . . . . . . . . . . . . . . . . . 78

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Deleting unnecessary files . . . . . . . . . . . . . . . . . . . . . . . 79

Checking the hard drive for errors . . . . . . . . . . . . . . . . 80

Defragmenting the hard drive . . . . . . . . . . . . . . . . . . . . 81

Backing up files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Scheduling maintenance tasks . . . . . . . . . . . . . . . . . . . . . . . 84

Using Task Scheduler in Windows Vista . . . . . . . . . . . . . 84

Using the Scheduled Task Wizard in Windows XP . . . . . 85

Moving from your old computer . . . . . . . . . . . . . . . . . . . . . 86

Transferring files and settings automatically . . . . . . . . 86

Transferring files and settings manually . . . . . . . . . . . . 87

Chapter 6: Troubleshooting . . . . . . . . . . . . . . . 89

Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Add-in cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

CD or DVD drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

DVD drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

File management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Floppy drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Media Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Memory card reader . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Modem (cable or DSL) . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Modem (dial-up) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

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Contents

Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Sound . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Recovering your Windows Vista system . . . . . . . . . . . . . . 109

Recovering pre-installed software and drivers . . . . . . 110

Using Microsoft System Restore . . . . . . . . . . . . . . . . . 116

Recovering your system to its factory condition . . . . 119

Recovering your system using the Windows DVD . . . 120

Recovering your Windows XP system . . . . . . . . . . . . . . . . 121

Understanding system recovery options . . . . . . . . . . . 121

Recovering your system . . . . . . . . . . . . . . . . . . . . . . . . 122

Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Before calling Gateway Customer Care . . . . . . . . . . . . 129

Telephone numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Self-help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Tutoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Appendix A: Legal Notices . . . . . . . . . . . . . . . . . 133

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

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CHAPTER1

About This Reference

• About this guide

• Accessing your online User Guide

• Gateway contact information

• Microsoft Certificate of Authenticity

• For more information

1

CHAPTER 1: About This Reference

About this guide

This guide includes information and maintenance instructions
that are specific to your model of Gateway computer. Some
illustrations in this guide may look different than your
computer because hardware options and port locations may
vary. For all other computer information, see your online User
Guide.

For more information

For more information about your computer, visit Gateway’s
Support page at www.gateway.com or the Web address
shown on your computer’s label. The Support page also has
links to additional Gateway documentation and detailed
specifications.

Accessing your online User

Guide

2

In addition to this guide, your User Guide has been included
on your hard drive. Your User Guide is an in-depth,
easy-to-read manual that includes information on the
following topics:

• Help and technical support

• Using and customizing Windows and other software

• Controlling audio and video settings

• Using the Internet

• Protecting your files

• Playing and recording media

• Networking

To access your User Guide:

• Click (Start), All Programs, then click Gateway

Documentation.

www.gateway.com

Gateway contact information

The label on the top of your computer contains information
that identifies your computer model and serial number.
Gateway Customer Care will need this information if you call
for assistance.

Technical Support

telephone number

Serial number

Microsoft Certificate of Authenticity

The Microsoft Certificate of Authenticity label found on the
back or side of your computer includes the product key code
for your operating system. If you ever reinstall Windows from
the installation DVD, you will need to enter these numbers to
activate Windows.

3

CHAPTER 1: About This Reference

4

• Front

• Back

CHAPTER2

Checking Out Your

Computer

5

Front

FireWire™ (IEEE 1394)

port (optional)

USB ports

Microphone jack

Headphone jack

Power button/

power indicator

CHAPTER 2: Checking Out Your Computer

Diskette drive or
memory card reader
(optional)

Optical disc drive

6

Rotatable logo

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Component Icon Description

Firewire™
(IEEE 1394) port
(optional)

USB ports Plug USB (Universal Serial Bus) devices (such

Headphone jack Plug powered, analog front speakers, an

Microphone jack Plug a microphone into this jack. This jack is

Power
button/power
indicator

Memory card
reader or diskette
drive (optional)

Optical disc drive Use this drive to listen to audio CDs, install

Plug Firewire (also known as IEEE 1394)
devices (such as a digital camcorder) into
these 6-pin ports.

as a USB external drive, printer, scanner,
camera, keyboard, or mouse) into these ports.

external amplifier, or headphones into this
jack. This jack is color-coded green.

color-coded pink.

Press this button to turn the power on or off.
You can also configure the power button to
operate in Standby/Resume mode or
Hibernate mode. The power indicator lights
when the computer is turned on.

Insert a memory card from a digital camera,
MP3 player, PDA, cellular telephone, or other
device into the memory card reader. Use the
diskette drive to read from and write to 3.5"
diskettes (floppies).

games and programs, watch DVDs, and store
large files onto recordable discs (depending
on drive type). This drive may be a CD,
recordable CD, DVD, recordable DVD, Blu-ray,
or HD DVD drive. For more information about
your drive, see “Identifying optical drive

types” on page 28.

Rotatable badge Rotate this logo badge to match the vertical

or horizontal orientation of your computer.

7

Back

Voltage switch

Power connector

Ethernet (network) jack

CHAPTER 2: Checking Out Your Computer

Audio in jack

Line out (headphones)
speaker jack

Microphone jack

USB ports

Panel release latch

Kensington lock slot

Modem (line) jack

8

(optional)

Monitor (VGA) port

Parallel port

Serial port

PS/2 keyboard port

PS/2 mouse port

Telephone jack (optional)

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Component Icon Description

Voltage switch The switch is preset at the factory. Make sure

Power connector Plug the power cord into this connector.

Ethernet (network)
jack

Panel release latch Press this latch into the back of the computer

Kensington lock slot Attach a cable lock to this slot for security.

Modem jack (optional) Plug a modem cable into this jack. For more

Audio in (line in) jack
(blue)

Line out (he adphones)
speaker jack (green)

Microphone jack
(pink)

that this is set to the correct voltage for your
area.

Plug an Ethernet network cable or a device
(such as a DSL or cable modem for a
broadband Internet connection) into this jack.
For more information, see “Learning about
the Internet” in your online User Guide.

to release the access panel.

information, see “Connecting a dial-up

modem” on page 17.

Plug an external audio input source (such as
a stereo) into this jack so you can record
sound on your computer.

Plug headphones or amplified speakers into
this jack.

Plug a microphone into this jack.

USB ports Plug USB (Universal Serial Bus) devices (such

Monitor (VGA) port
(blue)

Parallel port Plug a parallel device (such as a printer)

PS/2 keyboard port
(purple)

PS/2 mouse port
(green)

Telephone jack
(optional)

as a USB printer, scanner, camera, keyboard,
or mouse) into these ports. For more
information, see “Installing a printer, scanner,

or other device” on page 36.

Plug a VGA (blue connector) monitor cable
into this port.

into this port.

Plug a PS/2 keyboard into this port.

Plug a PS/2 mouse into this port.

Plug the cord from your telephone into this
jack.

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CHAPTER 2: Checking Out Your Computer

10

CHAPTER3

Setting Up and Getting

Started

• Working safely and comfortably

• Preparing power connections

• Connecting to a broadband modem or

network

• Connecting a dial-up modem

• Starting your computer

• Turning off your computer

• Restarting (rebooting) your computer

• Using the keyboard

• Using the mouse

• Using optical drives

• Using the memory card reader

• Using the diskette drive

• Adjusting the volume

• Installing a printer, scanner, or other device

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CHAPTER 3: Setting Up and Getting Started

Working safely and comfortably

Before using your computer, follow these general guidelines
for setting up a safe and comfortable work area and avoiding
discomfort and strain:

• Keep hands and arms parallel to the floor.

• Adjust the screen so it is perpendicular to your line of

sight, and the top of the screen is no higher than eye
level.

• Place your feet flat on the floor or on a footrest.

• Keep ventilation openings clear of obstructions.

Top of screen is not
higher than eye level

Hands and arms are

parallel to the floor

Screen is perpendicular to
your line of sight

12

Feet are flat on the floor

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Reducing eye strain

Sunlight or bright indoor lighting should not reflect on the
monitor screen or shine directly into your eyes.

• Position the computer desk and screen so you can avoid

glare on your screen and light shining directly into your
eyes. Reduce glare by installing shades or curtains on
windows, and by installing a glare screen filter.

• Use soft, indirect lighting in your work area. Do not use

your computer in a dark room.

• Set paper holders at the same height and distance as

the monitor.

• Avoid focusing your eyes on your computer screen for

long periods of time. Every 10 or 15 minutes, look
around the room, and try to focus on distant objects.

Setting up your computer desk and chair

When you are setting up your computer desk and chair, make
sure that the desk is the appropriate height and the chair helps
you maintain good posture.

• Select a flat surface for your computer desk.

• Adjust the height of the computer desk so your hands

and arms are positioned parallel to the floor when you
use the keyboard and touchpad. If the desk is not
adjustable or is too tall, consider using an adjustable
chair to control your arm’s height above the keyboard.

• Use an adjustable chair that is comfortable, distributes

your weight evenly, and keeps your body relaxed.

• Position your chair so the keyboard is at or slightly

below the level of your elbow. This position lets your
shoulders relax while you type.

• Adjust the chair height, adjust the forward tilt of the

seat, or use a footrest to distribute your weight evenly
on the chair and relieve pressure on the back of your
thighs.

• Adjust the back of the chair so it supports the lower

curve of your spine. You can use a pillow or cushion to
provide extra back support.

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CHAPTER 3: Setting Up and Getting Started

Sitting at your computer

• Avoid bending, arching, or angling your wrists. Make

sure that they are in a relaxed position when you type.

• Do not slouch forward or lean far back. Sit with your

back straight so your knees, hips, and elbows form right
angles when you work.

• Take breaks to stand and stretch your legs.

• Avoid twisting your torso or neck.

Avoiding discomfort and injury from repetitive strain

• Vary your activities to avoid excessive repetition.

• Take breaks to change your position, stretch your

muscles, and relieve your eyes.

• Find ways to break up the work day, and schedule a

variety of tasks.

Positioning the computer case

Position the computer case in a location that is easy for you
to reach. You can rotate the Gateway badge on the front bezel
to match the position of your case.

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Preparing power connections

Protecting from power source problems

War ning

High voltages can enter your computer through both the power cord
and the modem connection. Protect your computer by using a surge protector.
If you have a telephone modem, use a surge protector that has a modem jack.
If you have a cable modem, use a surge protector that has an antenna/cable TV
jack. During an electrical storm, unplug both the surge protector and the
modem.

During a power surge, the voltage level of electricity coming
into your computer can increase to far above normal levels
and cause data loss or system damage. Protect your computer
and peripheral devices by connecting them to a surge
protector, which absorbs voltage surges and prevents them
from reaching your computer.

An uninterruptible power supply (UPS) supplies battery power
to your computer during a power failure. Although you cannot
run your computer for an extended period of time with a UPS,
a UPS lets you run your computer long enough to save your
work and shut down your computer normally.

15

CHAPTER 3: Setting Up and Getting Started

Checking the voltage selection

Caution

If you set the voltage selection switch incorrectly, your system will be
damaged. Make sure this switch is set correctly for your location before turning
on your computer. In the United States, the utility power is supplied at a nominal
115 volts at 60 Hz. The power supply should always be set to this when your
computer is operating in the United States. In other areas of the world, such
as Europe, the utility power is supplied at 230 volts at 50 Hz. If your computer
is operating in an environment such as this, the voltage switch should be moved
to 230.

The power supply, a component built into your computer,
provides power to the system board, add-in cards, and
peripheral devices. The power supply’s voltage selection for
your location is typically set at the factory, but you can change
it to match the electrical service available in your usage area
(such as while in another country). Use the power selection
switch on the back of your computer to set the voltage to
115V or 230V.

Caution

If you have any doubt about the correct setting for the voltage switch,
leave it in its current position.

To set the voltage selection switch:

1 Disconnect your computer’s power cable.
2 Use a tool such as an opened paper clip to slide the

voltage selection switch to the correct voltage position.
The switch is located on the back of your computer,
near the power cable connector.

16

Voltage switch

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Connecting to a broadband modem or network

Important

Your computer may be equipped with a built-in Ethernet (network) jack.
For information about setting up a wired or wireless Ethernet network, see your
online User Guide.

You can connect your computer to a cable or DSL modem or
to a wired Ethernet network.

To connect to a broadband modem or to an Ethernet

network:

1 Insert one end of the network cable into the network

jack on the back of your computer.

2 Insert the other end of the network cable into a cable

modem, DSL modem, or network jack.

Connecting a dial-up modem

War ning

To reduce the risk of fire, use only No. 26 AWG or larger
telecommunications line cord.

Your computer may have a 56K modem that you can use with
a standard telephone line to connect to the Internet or fax
documents.

To connect the modem:

1 Insert one end of the modem cable into the modem

jack on the modem at the back of your computer.

2 Insert the other end of the modem cable into a

telephone wall jack. (The modem will not work with
digital or PBX telephone lines.)

3 If you want, you can connect a telephone to the PHONE

jack on the modem at the back of your computer.

17

CHAPTER 3: Setting Up and Getting Started

Starting your computer

To start your computer:

1 Connect the power, network, mouse, and keyboard

cables to your computer according to the setup poster.

2 Press the power button on the front of your computer.

If your computer does not turn on, check the power
cable connections.

Important

Your computer has a variable-speed fan, which can run at
different speeds at times to ensure correct system cooling. You may
notice an increase in the fan noise when the fan is running at high speed
and a decrease in the fan noise when it switches to normal speed.

3 If you are starting your computer for the first time,

follow the on-screen instructions to select the language
and time zone and to create your first user account.

4 Attach and turn on any USB or audio peripheral devices,

such as printers, scanners, and speakers. If you need to
attach a peripheral device to the parallel or serial ports,
turn off your computer first. See the documentation
that came with each device for its setup instructions.

5 To open your computer’s Start menu, click (Start).

From that menu, you can run programs and search for
files. For more information on using your computer’s
menus, see “Using Windows” and “Customizing
Windows” in your online User Guide.

Waking up your computer

Tip

For more information about changing the power button mode, see the

“Customizing Windows” chapter in your online User Guide.

When you have not used your computer for several minutes,
it may enter a power-saving mode called Sleep. While in Sleep
mode, the power indicator on the power button flashes.

If your computer is in Sleep mode, move the mouse, press a
key on the keyboard, or press the power button to “wake” it
up. If the computer remains in Sleep mode, press the power
button.

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Turning off your computer

War ning

When you turn off your computer, certain components in the power
supply and system board remain energized. In order to remove all electrical
power from your computer, unplug the power cord and modem cable from
the wall outlets. We recommend disconnecting the power cord and modem
cable when your computer will not be used for long periods.

Important

If for some reason you cannot use the Shut Down option in Windows to
turn off your computer, press and hold the power button for about five seconds,
then release it.

Putting your computer into Sleep mode is the easiest way to
power down your computer. Although it does not turn your
computer completely off, it does turn off or slow down most
system operations to save power, and saves your desktop
layout so the next time you restore power, the programs are
laid out just as you left them. Waking your computer from a
Sleep state is much faster than turning on your computer after
it has been turned completely off.

To put your computer in Standby (power-saving) mode:

1 In Windows Vista, click (Start), then click

(power). The computer saves your session and partially
shuts down to save power.

- OR -

In Windows XP, click Start, Shut Down, click Stand by,
then click OK.

2 To “wake” your computer, press a key on the keyboard.

If the computer remains in Standby mode, press the
power button.

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CHAPTER 3: Setting Up and Getting Started

To turn off your computer:

1 In Windows Vista, click (Start), click the arrow next

to the lock icon, then click Shut Down. The computer
turns off.

- OR -

In Windows XP, Click Start,
click Turn Off. Windows shuts down and turns off your
computer.

Important

To completely disconnect all power (such as for servicing internal

components), also disconnect the power cord.

Turn Off Computer, then

Restarting (rebooting) your computer

If your computer does not respond to keyboard or mouse
input, you may need to restart (reboot) your computer.

To restart your computer:

1 In Windows Vista, click (Start), click the arrow next

to the lock icon, then click Restart. Your computer turns
off, then turns on again.

- OR -

In Windows XP, click Start, Shut Down, select Restart,
then click OK.

20

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2 If your computer does not turn off, press and hold the

power button until the computer turns off (about five
seconds), then press it again to turn the computer back
on.

Using the keyboard

Premium multimedia keyboard features

The keyboard has several different types of keys and buttons.
Your keyboard also has status indicators that show which
keyboard feature is active.

Function keys

Editing buttons Internet buttons Audio playback buttons Internet buttons

Windows keys

Application key Directional keys Numeric keypad

Navigation keys

Indicators

Feature Icon Description

Editing buttons Press these buttons to copy, cut, and paste.

Function keys Press these keys to start program actions. Each

Internet buttons Press these buttons to launch your Internet

program uses different function keys for
different purposes. See the program
documentation to find out more about the
function key actions.

home page, search, or e-mail programs.

Audio playback
buttons

Press these buttons to play your audio files and
to adjust the volume.

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CHAPTER 3: Setting Up and Getting Started

Feature Icon Description

Navigation keys Press these keys to move the cursor to the

Indicators Show if your NUM LOCK, CAPS LOCK, or

Windows keys Press one of these keys to open the Windows

Application key Press this key to access shortcut menus and help

Directional keys Press these keys to move the cursor up, down,

Numeric keypad Press these keys to type numbers when the

beginning of a line, to the end of a line, up the
page, down the page, to the beginning of a
document, or to the end of a document.

SCROLL LOCK keys are activated. Press the
corresponding key to activate the function.

Start menu. These keys can also be used in
combination with other keys to open utilities like

F (Find/Search), R (Run), and
E (Computer/My Computer).

assistants in Windows.

right, or left.

numeric keypad (N

UM LOCK) is turned on.

Elite multimedia keyboard features

The keyboard has several different types of keys and buttons.
Your keyboard also has status indicators that show which
keyboard feature is active.

Sleep button Application buttons

Function keys

Audio playback

buttons

Indicators

22

Windows keys Application key Numeric keypad

Navigation keys

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Feature Icon Description

Sleep button Press this button to activate your computer’s

Function keys Press these keys to start program actions.

Application buttons Press these buttons to launch your Internet

Audio playback
buttons

Indicators Show if your NUM LOCK, CAPS LOCK, or

Windows keys Press one of these keys to open the Windows

Application key Press this key to access shortcut menus and

Editing buttons Press these buttons to copy, cut, and paste.

Sleep (power-saving) mode.

Each program uses different function keys for
different purposes. See the program
documentation to find out more about the
function key actions.

home page, search for files, or launch the
calculator program.

Press these buttons to play your audio files
and to adjust the volume.

SCROLL LOCK keys are activated. Press the
corresponding key to activate the function.

Start menu. These keys can also be used in
combination with other keys to open utilities
like F (Find/Search), R (Run), and
E (Computer/My Computer).

help assistants in Windows.

Navigation keys Press these keys to move the cursor to the

Numeric keypad Press these keys to type numbers when the

beginning of a line, to the end of a line, up the
page, down the page, to the beginning of a
document, or to the end of a document. Press
the arrow keys to move the cursor.

numeric keypad (NUM LOCK) is turned on.

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CHAPTER 3: Setting Up and Getting Started

Standard keyboard features

Function keys Navigation keys Indicators

Windows keys Application key Directional

keys

Numeric

keypa d

Feature Description

Function keys Press these keys to start program actions. Each program

Navigation keys Press these keys to move the cursor to the beginning

Indicators Show if your NUM LOCK, CAPS LOCK, or SCROLL LOCK keys

Windows keys Press to open the Windows Start menu. These keys can

Application key Press this key to access shortcut menus and help

Directional keys Press these keys to move the cursor up, down, right, or

Numeric keypad Press these keys to type numbers when the numeric

uses different function keys for different purposes. See

the program documentation to find out more about the

function key actions.

of a line, to the end of a line, up the page, down the

page, to the beginning of a document, or to the end of

a document.

are activated. Press the corresponding key to activate

the function.

also be used in combination with other keys to open

utilities like F (Find/Search), R (Run utility), and

E (Computer/My Computer).

assistants in Windows.

left.

keypad (NUM LOCK) is turned on.

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Using the mouse

Scroll wheel

Left button

The mouse is a device that controls the pointer movement on
the computer display. This illustration shows the standard
mouse.

As you move the mouse, the pointer (arrow) on the display
moves in the same direction.

Right button

You can use the left and right buttons on the mouse to select
objects on the display.

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CHAPTER 3: Setting Up and Getting Started

You can use the scroll wheel on the mouse to move through
a document. This feature is not available in all programs.

To... Do this...

Move the
pointer on the
computer
display

Select an object
on the computer
display

Start a program
or open a file or
folder

Access a
shortcut menu
or find more
information
about an object
on the display.

Move an object
on the computer
display.

Move the mouse around. If you
reach the edge of your mouse
pad and need to move the
mouse farther, lift the mouse
and place it in the middle of the
mouse pad, then continue
moving the mouse.

Position the pointer over the
object. Quickly press and
release the left mouse button.
This is called clicking.

Position the pointer over the
object. Quickly press and
release the left mouse button
twice. This is called
double-clicking.

Position the pointer over the
object. Quickly press and
release the right mouse button
once. This is called
right-clicking.

Position the pointer over the
object. Press the left mouse
button and hold it down. Move
(drag) the object to the
appropriate part of the
computer display. Release the
button to drop the object
where you want it. This is called
clicking and dragging.

26

For more information about how to adjust the double-click
speed, pointer speed, right-hand or left-hand configuration,
and other mouse settings, see the “Customizing Windows”
chapter in your online User Guide. For instructions on how to
clean the mouse, see “Cleaning the mouse” on page 75.

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Using optical drives

Features

Your optical drive has the following basic components:

Disc tray

Manual eject hole

Activity indicator

Loading an optical disc

To insert an optical disc:

1 Press the eject button on the optical disc drive.

Important

When you place a single-sided disc in the tray, make sure that
the label side is facing out. If the disc has two playable sides, place the
disc so the name of the side you want to play is facing up.

2 Place the disc in the tray with the label facing out.
3 Press the eject button to close the tray.

Eject button

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CHAPTER 3: Setting Up and Getting Started

Identifying optical drive types

Your computer may contain one of the following drive types.
Press the drive’s eject button, then look on the front of the
drive’s disc tray for one or more of the following logos:

If your optical drive has
this logo...

Your drive type
is...

CD

CD-RW

DVD/CD-RW

DVD

DVD+RW

DVD RW/R

Use your drive for...

Installing programs, playing
audio CDs, and accessing data.

Installing programs, playing
audio CDs, accessing data, and
creating CDs.

Installing programs, playing
audio CDs, accessing data,
creating CDs, and playing
DVDs.

Installing programs, playing
audio CDs, playing DVDs, and
accessing data.

Installing programs, playing
audio CDs, playing DVDs,
accessing data, and recording
video and data to CDs and
DVD+R or DVD+RW discs.

Installing programs, playing
audio CDs, playing DVDs,
accessing data, and recording
video and data to CDs and
DVD+R, DVD+RW, DVD-R, and
DVD-RW discs.

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Double layer
DVD+RW

Installing programs, playing
audio CDs, playing DVDs,
accessing data, and recording
video and data to CDs and
double layer DVD+R discs.
Note: To use the double layer
capability of the double layer
recordable DVD drive, the
blank DVDs you purchase must
state Double Layer, Dual Layer,
or DL. Using other types of
blank media will result in less
capacity.

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If your optical drive has
this logo...

RECORDER

Playing discs

Playing a CD

Your drive type
is...

DVD-RAM/-RW

Blu-ray Disc

HD-DVD

Use your drive for...

Installing programs, playing
audio CDs, playing DVDs,
accessing data, and recording
video and data to CDs and
DVD-RAM, DVD-R, or DVD-RW
discs.

Installing programs, playing
audio CDs, playing DVDs,
playing Blu-ray Discs,
accessing data, and recording
video and data to CDs,
DVD-RAM, DVD-R, DVD-RW,
and Blu-ray discs.

Installing programs, playing
audio CDs, playing DVDs and
HD-DVDs, accessing data, and
recording video and data to
CDs, DVD-RAM, DVD-R,
DVD-RW, and HD-DVD discs.

Important

Some music CDs have copy protection software. You may not be able

to play these CDs on your computer.

A standard compact disc (CD) can hold an entire album of
digital songs and can be played on a CD player or your
computer’s CD drive.

Use a music program or Windows Media Player on your
computer to:

• Play music CDs

• Create MP3 music files from your music CDs

• Edit music track information

• Use your music files to build a music library

For more information about playing CDs, see your online User
Guide.

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CHAPTER 3: Setting Up and Getting Started

Playing a DVD

A Digital Versatile Disc (DVD) is similar to a standard CD but
has greater data capacity. Because of this increased capacity,
full-length movies, several albums of music, or several
gigabytes of data can fit on a single disc. DVDs can be played
on a DVD player or a DVD drive-equipped computer. For more
information about playing DVDs, see your online User Guide.

Playing a Blu-ray Disc

Blu-ray Disc is a high-capacity optical disc that can store much
more data than a DVD. A dual-layer Blu-ray Disc can hold
50 GB of files, about 23 hours of standard-definition video, or
about nine hours of high-definition video. Blu-ray Discs can
be played on a Blu-ray-compatible player or a Blu-ray
drive-equipped computer. For more information about
playing Blu-ray Discs, see your online User Guide.

Playing an HD-DVD

HD-DVD is a high-capacity optical disc that can store much
more data than a DVD. A dual-layer HD-DVD can hold 30 GB
of files, about 14 hours of standard-definition video, or about

5.5 hours of high-definition video. HD-DVDs can be played on
an HD-DVD-compatible player or an HD-DVD drive-equipped
computer. For more information about playing HD-DVDs, see
your online User Guide.

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Creating discs

Recording to optical discs

You can use the disc burning program on your computer to
co py tracks from a mu sic C D to your hard dri ve, c opy o r cre ate
data discs, create music CDs, create video DVDs, and more.
For more information about creating CDs and DVDs, see your
online User Guide.

Creating audio and video files

You can create audio and music files, either from scratch or
from music CDs. You can also create video files from home
video. For more information, see your online User Guide.

Copying optical discs

You can copy optical discs to make backups of your data. For
more information, see your online User Guide.

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Using the memory card reader

You can use the optional memory card reader to transfer
pictures from a digital camera to your computer. You can also
use the memory card reader to transfer data between your
computer and a device that uses memory cards, such as a
PDA, MP3 player, or cellular telephone.

Memory card types

The memory card reader supports several memory card types.
To determine which types are supported by your card reader
and the slots to use for each type of card, examine the face
plate of the reader. Each slot is assigned a different drive letter
(for example, the E: and F: drives), so data can be transferred
from one memory card type to another.

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CHAPTER 3: Setting Up and Getting Started

Using a memory card

Caution

Before inserting a memory card into a slot, make sure that the slot is

empty, or you could damage the card reader.

To insert a memory card:

1 Insert the memory card into the appropriate memory

card slot.

2 To access a file on the memory card, click (Start),

then click Computer or My Computer. Double-click the
drive letter (for example, the
the file name.

To remove a memory card:

• Wait for the memory card reader access indicator to

stop blinking, then pull the memory card out of the slot.

Caution

Do not remove the memory card or turn off the computer while
the memory card reader access indicator is blinking. You could lose data.
Also, remove the memory card from the reader before you turn off the
computer.

Important

Do not use the remove hardware icon in the taskbar to remove
the memory card, or you will have to restart the computer to re-enable
the memory card reader.

E: drive), then double-click

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Using the diskette drive

The optional diskette drive (optional) uses 3.5-inch diskettes
(sometimes called floppy disks). Diskettes are useful for
storing files or transferring files to another computer.

Drive activity light

Diskette slot

Eject button

To load a diskette:

1 Insert the diskette into the diskette drive with the label

facing up.

2 To access a file on the diskette, click (Start), then

click Computer or My Computer. Double-click the
diskette drive letter (for example, the A: drive), then
double-click the file name.

3 To remove the diskette, make sure that the drive activity

light is off, then press the eject button.

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CHAPTER 3: Setting Up and Getting Started

Adjusting the volume

You can adjust volume using your speakers’ controls or the
Windows volume controls. You can also adjust the volume of
specific sound devices in your computer.

To adjust the overall volume using hardware controls:

• If you are using external speakers, turn the knob on the

front of the speakers.

-OR-

Use the mute and volume control buttons on the
keyboard. For more information, see “Using the

keyboard” on page 21.

To adjust the volume from Windows:

1 Click (Volume) on the taskbar. The volume control

slider opens. (Windows Vista volume control and icon
shown)

34

2 Click and drag the slider up to increase volume and

down to decrease volume.

3 To mute the volume, click (Mute). To restore volume,

click it again.

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4 To adjust device volume levels:

In Windows Vista, click Mixer. The Volume Mixer dialog
box opens, where you can click and drag sliders for
individual devices. (Windows Vista mixer shown)

Tip

Adjust the Windows Sounds (Windows Vista) or Volume Control
(Windows XP) slider to change system sounds volume independently of
general volume (such as the volume used for music and game sounds).

- OR -

In Windows XP, double-click the speaker icon on the
taskbar. The Volume Control dialog box opens, where
you can click and drag sliders to adjust individual
devices.

5 Click X in the top-right corner of the window to close it.

Help

For more information about adjusting the volume, click Start,
then click Help and Support. Type adjusting volume in the Search
Help box, then press E

NTER.

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CHAPTER 3: Setting Up and Getting Started

Installing a printer, scanner, or other device

Important

Before you install a printer, scanner, or other peripheral device, see the

device documentation and installation instructions.

Your computer has one or more of the following ports:
IEEE 1394 (also known as Firewire®), Universal Serial Bus
(USB), serial, and parallel. You use these ports to connect
peripheral devices such as printers, scanners, and digital
cameras to your computer. For more information about port
locations, see “Checking Out Your Computer” on page 5.

IEEE 1394 and USB ports support plug-and-play and
hot-swapping, which means that your computer will usually
recognize such a device whenever you plug it into the
appropriate port. When you use an IEEE 1394 or USB device
for the first time, your computer will prompt you to install any
software the device needs. After doing this, you can
disconnect and reconnect the device at any time.

Help

For more information about installing peripheral devices, click Start, then

click Help and Support. Type installing devices in the Search Help box,
then press E

NTER.

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Parallel and serial port devices are not plug-and-play. See the
device documentation for detailed information and
installation instructions.

CHAPTER4

Upgrading Your Computer

• Preventing static electricity discharge

• Opening and closing the case

• Replacing the optical disc drive

• Replacing the diskette drive

• Replacing the memory card reader

• Replacing the hard drive

• Installing memory

• Adding or replacing an expansion card

• Replacing the heat sink and processor

• Replacing the system battery

• Replacing the system board

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CHAPTER 4: Upgrading Your Computer

Preventing static electricity discharge

War ning

To avoid exposure to dangerous electrical voltages and moving parts,
turn off your computer and unplug the power cord and modem and network
cables before opening the case.

To prevent risk of electric shock, do not insert any object into the vent holes
of the power supply.

The components inside your computer are extremely sensitive
to static electricity, also known as electrostatic discharge
(ESD).

Before opening the computer case, follow these guidelines:

• Wear a grounding wrist strap (available at most

electronics stores) and attach it to a bare metal part of
your computer.

• Turn off your computer.

• Touch a bare metal surface on the back of the computer.

• Unplug the power cord and the modem and network

cables.

Caution

ESD can permanently damage electrostatic discharge-sensitive
components in your computer. Prevent ESD damage by following ESD guidelines
every time you open the computer case.

38

Before working with computer components, follow these
guidelines:

• Avoid static-causing surfaces such as carpeted floors,

plastic, and packing foam.

• Remove components from their antistatic bags only

when you are ready to use them. Do not lay
components on the outside of antistatic bags because
only the inside of the bags provide electrostatic
protection.

• Always hold expansion cards by their edges or their

metal mounting brackets. Avoid touching the edge
connectors and components on the cards. Never slide
expansion cards or components over any surface.

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Opening and closing the case

Your computer case provides easy access to internal
components.

War ning

To avoid exposure to dangerous electrical voltages and moving parts,
turn off your computer, then unplug the power cord and modem cable before
opening the case.

To remove the side panel:

1 Follow the instructions in “Preventing static electricity

discharge” on page 38.

2 Shut down your computer, then disconnect the power

cord and modem, network, and all peripheral device
cables.

3 Press the power button for ten seconds to drain any

residual power from your computer.

4 Lay the computer down flat, press in on the panel

release latch, then lift the panel off.

5 To replace the side panel, line up the tabs on the front

of the panel with the notches near the front of the case,
then press the panel down until it snaps into place.

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CHAPTER 4: Upgrading Your Computer

Replacing the optical disc drive

To replace the optical drive:

1 Remove the side panel by following the instructions in

“Opening and closing the case” on page 39.

2 Disconnect the cables from the optical drive.

3 Slide the optical drive lock to the “unlock” position.

40

4 Slide the optical drive out the front of the computer.
5 Note any jumper settings on the old drive and set the

jumper on the new drive to be the same.

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6 Slide the new drive into the drive bay, then slide the

optical drive lock to the “lock” position.

7 Reconnect the drive cables, then replace the side panel

by following the instructions in “Opening and closing

the case” on page 39.

Replacing the diskette drive

To replace the optional diskette drive:

1 Remove the side panel by following the instructions in

“Opening and closing the case” on page 39.

2 Disconnect the cables from the optical drive.

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CHAPTER 4: Upgrading Your Computer

3 Slide the optical drive lock to the “unlock” position.

4 Slide the optical drive out the front of the computer.
5 Disconnect the cables from the diskette drive.
6 Slide the 3.5-inch drive lock to the “unlock” position.

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7 Slide the diskette drive out the front of the computer.

8 Slide the new diskette drive into the drive bay, then slide

the 3.5-inch drive lock to the “lock” position.

9 Reconnect the diskette drive cables, then slide the

optical drive into the drive bay.

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CHAPTER 4: Upgrading Your Computer

10 Slide the optical drive lock to the “lock” position, then

reconnect the optical drive cables.

11 Replace the side panel by following the instructions in

“Opening and closing the case” on page 39.

Replacing the memory card reader

44

To replace the optional memory card reader:

1 Remove the side panel by following the instructions in

“Opening and closing the case” on page 39.

2 Disconnect the cables from the optical drive.

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3 Slide the optical drive lock to the “unlock” position.

4 Slide the optical drive out the front of the computer.
5 Disconnect the power cable from the memory card

reader.

6 Slide the 3.5-inch drive lock to the “unlock” position.

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CHAPTER 4: Upgrading Your Computer

7 To clear the way for unplugging the memory card

reader from the system board, lift the heat sink fan
away from the heat sink. You do not need to unplug the
fan.

8 Lift the hard drive cage away from the computer. you

do not need to unplug the cables.

46

9 Unplug the memory card reader’s data cable from the

system board, then slide the old card reader out the
front of the computer.

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10 Slide the new card reader into the 3.5-inch bay, then

plug the new memory card reader’s data cable into the
system board.

Memory card re ader connector

11 Slide the 3.5-inch drive lock to the “lock” position.

12 Reconnect the card reader’s power cable.
13 Slide the optical drive into the drive bay.

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CHAPTER 4: Upgrading Your Computer

14 Slide the optical drive lock to the “lock” position, then

reconnect the optical drive cables.

15 Slide the heat sink fan and hard drive cage back into

place.

16 Replace the side panel by following the instructions in

“Opening and closing the case” on page 39.

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Replacing the hard drive

To replace the hard drive:

1 Remove the side panel by following the instructions in

“Opening and closing the case” on page 39.

2 Lift the hard drive cage away from the computer.

3 Disconnect the hard drive cables, then open the hard

drive release latch.

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CHAPTER 4: Upgrading Your Computer

4 Remove the old hard drive from the hard drive cage,

then insert the new one.

5 Close the hard drive release latch to secure the hard

drive into the hard drive cage.

6 Reconnect the hard drive cables, then insert the hard

drive cage into the computer by lining up the slots on
the end of the cage with the tabs on the computer.

50

Hard drive cage slots

7 Replace the side panel by following the instructions in

“Opening and closing the case” on page 39.

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Installing memory

When you upgrade the computer memory, make sure that you
install the correct type of memory module for your computer.
Your computer uses DIMM memory.

To install or replace DIMM memory:

1 Remove the side panel by following the instructions in

“Opening and closing the case” on page 39.

2 Remove the drives from the optical and 3.5-inch drive

cage by following the instructions in “Replacing the

diskette drive” on page 41 or “Replacing the memory
card reader” on page 44.

3 Press and hold the drive cage release lever on the

bottom of the drive cage.

Drive cage release lever

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CHAPTER 4: Upgrading Your Computer

4 While holding the release lever, lift the cage up and out

of the computer.

5 Lift the hard drive cage away from the computer. You

do not need to unplug the hard drive cables.

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6 Remove the four screws that secure the power supply

to the computer.

Screw Screw

Screw Screw

7 Slide the power supply away from the back of the

computer, then lift it out of the computer. You do not
need to unplug the cables.

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CHAPTER 4: Upgrading Your Computer

8 Find the memory module banks on your system board.

9 Press the plastic tabs on either side of the memory

module bank you are installing the new module into. If
a module is already in the slot, remove the module.

54

10 Align the notches on the new module with the notches

on the memory module bank, then press the module
firmly into the bank. The tabs on the sides of the
memory module should secure the memory module
automatically.

11 Secure the power supply to the computer using the four

screws you removed previously.

12 Insert the hard drive cage back into the computer.
13 Press the optical and 3.5-inch drive cage down until it

clicks into place, then reinstall the drives you removed.

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14 Replace the side panel by following the instructions in

“Opening and closing the case” on page 39.

15 Reconnect the cables and the power cord.
16 Turn on your computer. Windows starts and the

Windows desktop appears.

17 Click (Start), right-click Computer or

My Computer, then click Properties. The amount of

memory in your computer is displayed.

Adding or replacing an expansion card

To add or replace an expansion card:

1 Remove the side panel by following the instructions in

“Opening and closing the case” on page 39.

2 If you are replacing an expansion card, disconnect any

cables that are attached to the card, noting their
locations and orientation. (You may need to reconnect
the cables after you install the new card.)

3 Open the card retention lever.

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CHAPTER 4: Upgrading Your Computer

4 If you are replacing an expansion card, remove the old

card. You can slightly seesaw the card end-to-end to
loosen the card, but do not bend the card sideways.

Caution

Do not touch the contacts on the bottom part of the expansion

card. Touching the contacts can cause electrostatic damage to the card.

5 If you are installing a new expansion card, remove the

EMI shield from the opening near the expansion slot.

6 Install the new card into the expansion slot. You can

slightly seesaw the card end-to-end to help insert the
card, but do not bend the card sideways.

56

7 Press the card retention lever back into place.

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8 If you have just replaced an expansion card, reconnect

the expansion card cables (if any) using your notes from

Step 2. If you have added a new expansion card,

connect its cables according to its user guide.

9 Replace the side panel by following the instructions in

“Opening and closing the case” on page 39.

Replacing the heat sink and processor

Tools

You need a Phillips screwdriver to replace the heat sink.

To replace the heat sink and processor:

1 Remove the side panel by following the instructions in

“Opening and closing the case” on page 39.

2 Remove the drives from the optical and 3.5-inch drive

cage by following the instructions in “Replacing the

diskette drive” on page 41 or “Replacing the memory
card reader” on page 44.

3 Press and hold the drive cage release lever on the

bottom of the drive cage.

Drive cage release lever

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CHAPTER 4: Upgrading Your Computer

4 While holding the release lever, lift the cage up and out

of the computer.

5 Unplug the heat sink fan cable from the system board.

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6 Remove the heat sink fan.

7 Lift the hard drive cage away from the computer. You

do not need to unplug the hard drive cables.

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CHAPTER 4: Upgrading Your Computer

8 Loosen the four captive screws that secure the heat sink

to the system board (the screws cannot be completely
removed), then remove the heat sink and place it on a
stable surface with the flat surface of the heat sink (the
side with the thermal grease) up.

ScrewScrew

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ScrewScrew

9 Push the processor release lever down and away from

the processor, then lift it completely up.

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10 Lift the processor retention bracket, then remove the

processor from the system board.

11 Install the new processor onto the system board. Make

sure that Pin 1 on the processor (indicated by the
printed triangle on the corner of the processor) aligns
with Pin 1 on the processor socket (indicated by a
triangle molded into the corner of the processor socket),
then return the retention bracket and lever to their
locked positions.

12 If this is a new heat sink, remove the strip on the heat

sink that covers the gray thermal grease. If you are
re-using a heat sink, use rubbing (isopropyl) alcohol to
remove the old thermal grease, then re-apply a small
bead of thermal grease (about the size of half a pea) to
the surface that contacts the processor.

13 Place the heat sink on the processor, then tighten the

four screws that secure it to the system board.

14 Slide the heat sink fan back into place over the heat sink,

then plug it into the system board.

15 Insert the hard drive cage back into the computer.
16 Press the optical and 3.5-inch drive cage down until it

clicks into place, then reinstall the drives you removed.

17 Replace the side panel by following the instructions in

“Opening and closing the case” on page 39.

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CHAPTER 4: Upgrading Your Computer

Replacing the system battery

War ning

Danger of explosion if battery is incorrectly replaced. Replace only with
the same or equivalent type recommended by the manufacturer. Dispose of
used batteries following the manufacturer’s instructions.

Caution

Any custom BIOS settings you have made will be lost when you remove
the system battery. All settings will return to their factory defaults.

If the computer clock does not keep time or the settings in
the BIOS Setup utility are not saved when you turn off your
computer, replace the system battery. Use a battery of the
same size and voltage as the original battery that was in your
computer.

To replace the battery:

1 Restart your computer.
2 During the restart, press and hold the F1 key. The main

menu of the BIOS Setup utility opens.

3 Write down all values in the menus and submenus, then

exit from the utility.

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Caution

Any custom BIOS settings you have made will be lost when you
remove the system battery. All settings will return to their factory
defaults.

4 Shut down your computer.
5 Remove the side panel by following the instructions in

“Opening and closing the case” on page 39.

6 Remove the drives from the optical and 3.5-inch drive

cage by following the instructions in “Replacing the

diskette drive” on page 41 or “Replacing the memory
card reader” on page 44.

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7 Press and hold the cage release lever on the bottom of

the drive cage.

Drive cage release lever

8 While holding the release lever, lift the cage up and out

of the computer.

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CHAPTER 4: Upgrading Your Computer

9 Locate the old battery on the system board and note

its orientation. You will need to install the new battery
the same way.

Important

Your computer’s battery location may vary from the illustration
below.

Battery release tab

Battery

64

10 Push the battery release tab. The battery pops out of

the socket.

11 Make sure that the positive (+) side of the new battery

is facing up (usually the side that the battery type and
model number are etched into), then press the battery
into the socket until it snaps into place.

12 Press the optical and 3.5-inch drive cage down until it

clicks into place, then reinstall the drives you removed.

13 Replace the side panel by following the instructions in

“Opening and closing the case” on page 39.

14 Reconnect all external cables and the power cord.
15 Turn on your computer.
16 While your computer starts, press and hold the F2 key.

The main menu of the BIOS Setup utility opens.

17 In the BIOS Setup utility, restore any settings that you

wrote down in Step 3.

18 Save all your settings and exit the BIOS Setup utility.

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Replacing the power supply

To replace the power supply:

1 Remove the side panel by following the instructions in

“Opening and closing the case” on page 39.

2 Remove all drives and drive cages by following the

instructions in “Replacing the optical disc drive” on

page 40, “Replacing the diskette drive” on page 41,
“Replacing the memory card reader” on page 44, and
“Replacing the hard drive” on page 49.

3 Unplug all power supply cables from the system board.

Make note of where they are connected.

4 Remove the four screws that secure the power supply

to the computer.

Screw Screw

Screw Screw

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CHAPTER 4: Upgrading Your Computer

5 Slide the power supply away from the back of the

computer, then remove it.

6 Slide the new power supply into place, then secure it

to the computer using the four screws you removed
previously.

7 Plug the power supply cables back into the system

board, then replace all drive cages and drives and
reconnect their cables.

8 Replace the side panel by following the instructions in

“Opening and closing the case” on page 39.

Replacing the system board

To replace the system board:

1 Remove the side panel by following the instructions in

“Opening and closing the case” on page 39.

2 Remove all expansion cards by following the

instructions in “Adding or replacing an expansion card”

on page 55.

3 Remove all drives and drive cages by following the

instructions in “Replacing the optical disc drive” on

page 40, “Replacing the diskette drive” on page 41,
“Replacing the memory card reader” on page 44, and
“Replacing the hard drive” on page 49.

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4 Remove all memory modules by following the

instructions in “Installing memory” on page 51.

5 Remove the heat sink fan, heat sink, and processor by

following the directions in “Replacing the heat sink and

processor” on page 57.

6 Disconnect all the power and data cables from the

system board, noting their locations and orientation.
(You will reconnect the cables after you install the new
board.)

Tip

You can label each cable with tape to make it easier to re-connect

them later.

7 Remove the four screws that secure the power supply

to your computer, then slide it out of your computer.

Screw Screw

Screw Screw

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CHAPTER 4: Upgrading Your Computer

8 Slide the system board tray toward the front of the case

for about one inch (2.5 cm), then remove the tray.

9 Remove the four screws that secure the system board

to the tray.

Screw Screw

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Screw Screw

10 Align the new system board on the screw holes in the

tray, then secure it into the tray with the four screws.

11 If your replacement system board does not include a

processor remove the heat sink and processor from the
old system board by following the instructions in

“Replacing the heat sink and processor” on page 57,

then install them onto the new system board by
following the instructions in the same procedure.

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12 Slide the power supply back into the case, then securte

the power supply using the four screws you removed
previously.

13 Reconnect the power cables to the system board.
14 Reinstall any memory modules and expansion cards you

removed previously.

15 Reinstall the drive cages and drives, and reconnect their

cables.

16 Replace the side panel by following the instructions in

“Opening and closing the case” on page 39.

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70

CHAPTER5

Maintaining Your

Computer

• Setting up a maintenance schedule

• Caring for your computer

• Cleaning your computer

• Updating Windows

• Using BigFix

• Managing hard drive space

• Scheduling maintenance tasks

• Moving from your old computer

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CHAPTER 5: Maintaining Your Computer

Setting up a maintenance schedule

Use the following table to set up a regular maintenance
schedule.

Maintenance task Weekly Monthly When

Check for viruses X X X

Run Windows Update X X

Manage hard drive space X

Clean up hard drives X X

Scan hard drive for errors X X

Defragment hard drive X X

Back up files X X X

Clean computer case and
peripheral devices

needed

X

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Caring for your computer

To extend the life of your computer:

• Be careful not to bump or drop your computer, and do

not put any objects on top of it. The case, although
strong, is not made to support extra weight.

• When transporting your computer, we recommend that

you put it in the original packaging materials.

• Keep your computer away from magnetic fields.

Magnetic fields can erase data on hard drives.

• Never turn off your computer when the drive indicator

is on because data on the hard drive could be lost or
corrupted.

• Avoid subjecting your computer to extreme

temperature changes. The case can become brittle and
easy to break in cold temperatures and can melt or
warp in high temperatures. Damage due to either
extreme is not covered by your warranty. As a general
rule, your computer is safest at temperatures that are
comfortable for you.

• Keep all liquids away from your computer. When spilled

onto computer components, almost any liquid can
result in expensive repairs that are not covered under
a standard warranty.

• Avoid dusty or dirty work environments. Dust and dirt

can clog the internal mechanisms and can lead to
permanent damage to the computer.

• Do not block the ventilation fan slots. If these slots are

blocked, your computer may overheat, resulting in
unexpected shutdown or permanent damage to the
computer.

• When storing your computer for an extended period of

time, unplug AC power.

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CHAPTER 5: Maintaining Your Computer

Cleaning your computer

Keeping your computer clean and the vents free from dust
helps keep your computer performing at its best. You may
want to gather these items and put together a computer
cleaning kit:

• A soft, lint-free cloth

• An aerosol can of air that has a narrow, straw-like

extension

• Cotton swabs

• An optical disc drive cleaning kit

Cleaning the exterior

War ning

When you shut down your computer, the power turns off, but some
electrical current still flows through it. To avoid possible injury from electrical
shock, unplug the power cord, modem cable, and network cable from the wall
outlets.

• Always turn off your computer and other peripheral

devices before cleaning any components.

• Use a damp, lint-free cloth to clean your computer and

other parts of your system. Do not use household
abrasive or solvent cleaners because they can damage
the finish on components.

• Your computer is cooled by air circulated through the

vents on the case, so keep the vents free of dust. With
your computer turned off and unplugged, brush the
dust away from the vents with a damp cloth. Be careful
not to drip any water into the vents.

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Cleaning the keyboard

You should occasionally clean the keyboard to remove dust
and lint trapped under the keys.

To clean the keyboard:

1 Use an aerosol can of air with a narrow, straw-like

extension to remove dust and lint trapped under the
keys.

2 If you spill liquid on the keyboard, turn off your

computer and turn the keyboard upside down. Let the
liquid drain, then let the keyboard dry before trying to
use it again. If the keyboard does not work after it dries,
you may need to replace it.

Cleaning the monitor

Caution

A flat-panel display is made of specially coated glass and can be

scratched or damaged by abrasive or ammonia-based glass cleaners.

To clean the monitor:

• To clean an LCD flat panel monitor, use a soft cloth and

water to clean the screen. Dampen the cloth (never
apply liquid directly to the screen), then wipe the screen
with the cloth.

• To clean a CRT monitor, use a soft cloth and glass

cleaner to clean the monitor screen. Squirt a little
cleaner on the cloth (never directly on the screen), then
wipe the screen with the cloth.

Cleaning the mouse

If the mouse pointer begins moving erratically across the
computer screen or becomes difficult to control precisely,
cleaning the mouse will likely improve its accuracy.

To clean the mouse:

• Wipe the bottom of the mouse with a damp, lint-free

cloth.

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CHAPTER 5: Maintaining Your Computer

Cleaning optical discs

Optical discs (CDs, DVDs, and Blu-ray Discs) get dirty from
frequent handling.

To clean an optical disc:

1 Wipe from the center to the edge, not around in a circle,

using a product made especially for the purpose.

Updating Windows

Windows Update helps you keep your computer up-to-date.
Use Windows Update to choose updates for your computer’s
operating system, software, and hardware. New content is
added to the site regularly, so you can always get the most
recent updates and fixes to protect your computer and keep
it running smoothly. Windows Update scans your computer
and provides you with a tailored selection of updates that
apply only to the software and hardware on your computer.

For information on running Windows Update, see “Windows
Update” in your online User Guide. Windows Update can also
be controlled through the Windows Security Center. For more
information, see “Protecting Your Computer” in your online
User Guide.

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Help

For more information about Windows Update, click Start, then click Help
and Support. Type windows update in the Search Help box, then press

E

NTER.

Using BigFix

BigFix monitors your computer for problems and conflicts. It
automatically gathers information about the latest bugs,
security alerts, and updates from BigFix sites on the Internet.
Whenever BigFix detects a problem, it alerts you by flashing
the blue taskbar icon. To fix the problem, click on that icon
to open BigFix.

To start BigFix:

1 Click (Start), All Programs, Accessories, System

Tools, then click BigFix.

2 To learn more about BigFix, click Help, then click

Tutorial.

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CHAPTER 5: Maintaining Your Computer

Managing hard drive space

Windows provides several utilities you can use to check hard
drive space, delete unnecessary files, defragment files, and
back up files.

Checking hard drive space

To check hard drive space:

Shortcut

Start Ö Computer Ö right-click drive Ö Properties

1 Click (Start) then click Computer or My Computer.

The Computer or My Computer window opens.
(Windows Vista version shown)

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2 Right-click the drive that you want to check for available

file space, then click Properties. Drive space
information appears. (Windows Vista version shown)

Deleting unnecessary files

Delete unnecessary files, such as temporary files and files in
the Recycle Bin, to free hard drive space.

To delete unnecessary files:

Shortcut

Start Ö Computer Ö right-click drive Ö Properties Ö

Disk Cleanup

1 Click (Start), All Programs, Accessories, System

Tools, then click Disk Cleanup. The Disk Cleanup dialog

box opens. (Windows Vista version shown)

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CHAPTER 5: Maintaining Your Computer

2 Click one of the options (Windows Vista only), then

click OK:

• My files only cleans only the folders for the

currently logged in user.

• Files from all users on this computer cleans all

folders.

Help

For more information about keeping the hard drive free of

unnecessary files, click Start, then click Help and Support. Type disk
cleanup in the Search Help box, then press E

Checking the hard drive for errors

The Error-checking program examines the hard drive for
physical flaws and file and folder problems. This program
corrects file and folder problems and marks flawed areas on
the hard drive so Windows does not use them.

If you use your computer several hours every day, you
probably want to run Error-checking once a week. If you use
your computer less frequently, once a month may be
adequate. Also use Error-checking if you encounter hard drive
problems.

To check the hard drive for errors:

1 Click (Start) then click Computer or My Computer.

The Computer or My Computer window opens.

2 Right-click the drive that you want to check for errors,

click Properties, then click the Tools tab.
(Windows Vista version shown)

NTER.

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3 Click Check Now, then click Start. Your drive is checked

for errors. This process may take several minutes.

Important

In Windows Vista, error checking cannot scan a drive while the
drive is being used. If you try to check your hard drive for errors, you
see a prompt asking you if you want to scan the hard drive later (the
next time you restart your computer). If you see this prompt, click
Schedule disc check.

After Windows has finished checking the drive for
errors, it provides a summary of the problems that it
found.

4 Correct any problems that are found by following the

on-screen instructions.

5 Click OK.

Help

For more information about checking the hard drive for errors,
click Start, then click Help and Support. Type checking for dis k
errors in the Search Help box, then press E

Defragmenting the hard drive

When working with files, sometimes Windows divides the file
information into pieces and stores them in different places on
the hard drive. This is called fragmentation, and it is normal.
In order for your computer to use a file, Windows must search
for the pieces of the file and put them back together. This
process slows the hard drive performance.

Disk Defragmenter organizes the data on the drive so each
file is stored as one unit rather than as multiple pieces
scattered across different areas of the drive. Defragmenting
the information stored on the drive can improve hard drive
performance.

While Disk Defragmenter is running, do not use your keyboard
or mouse because using them may continuously stop and
restart the defragmenting process. Also, if you are connected
to a network, log off before starting Disk Defragmenter.
Network communication may stop the defragmentation
process and cause it to start over.

NTER.

Tip

Because defragmenting a drive may take hours to complete (depending
on the size of the drive being defragmented), consider starting the process
when you will not need the computer for several hours.

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CHAPTER 5: Maintaining Your Computer

To defragment the hard drive:

1 Disconnect your computer from the network.
2 Click (Start), All Programs, Accessories, System

Tools, then click Disk Defragmenter. The Disk
Defragmenter dialog box opens. (Windows Vista

version shown)

3 Click Defragment now or Defragment. This process

may take hours to complete, depending on the size of
the drive being defragmented.

Help

For more information about defragmenting the hard drive, click

Start, then click Help and Support. Type defragmenting in the
Search Help box, then press E

NTER.

Backing up files

Backing up files and removing them from the hard drive frees
space for new files on the hard drive. It also protects you from
losing important information if the hard drive fails or you
accidentally delete files.

You should back up your files regularly to a writable optical
disc (if you have a recordable drive). Use a backup device, such
as a recordable disc drive, to do a complete hard drive backup.
If you do not have a high-capacity backup device and you
want to purchase one, you can visit the Accessories Store at

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.

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To back up files:

1 Click (Start) then click Computer or My Computer.

The Computer or My Computer window opens.

2 Right-click the drive that you want to back up, click

Properties, then click the Tools tab. (Windows Vista
version shown)

3 Click Backup Now, then click Run a file backup now.
4 Follow the on-screen instructions to select a backup

storage location and the files and folders to back up.

Help

For more information about backing up files, click Start, then

click Help and Support. Type backup in the Search Help box, then
press E

NTER.

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CHAPTER 5: Maintaining Your Computer

Scheduling maintenance tasks

Using Task Scheduler in Windows Vista

Task Scheduler lets you schedule maintenance tasks such as
running Disk Defragmenter and checking your drives for
errors.

Important

Your computer must be on during scheduled tasks. If your computer is

off, scheduled tasks will not run.

To start the Task Scheduler:

1 Click (Start), All Programs, Accessories, System

Tools, then click Task Scheduler. The Tas k Scheduler
dialog box opens. (Windows Vista version shown)

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2 Click Create Basic Task for basic tasks or click Create

Task for more complex tasks, then follow the on-screen
instructions to finish setting up and scheduling the task.

Help

For more information about scheduling tasks, click Start, then

click Help and Support. Type task scheduler in the Search Help
box, then press E

NTER.

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Using the Scheduled Task Wizard in Windows XP

The Scheduled Task Wizard lets you schedule maintenance
tasks such as running Disk Defragmenter and Error-checking.

To start the Scheduled Task Wizard:

1 Click Start, All Programs, Accessories, System Tools,

then click Scheduled Tasks. The Scheduled Tasks
window opens.

2 Double-click the Add Scheduled Task icon. The

Scheduled Task Wizard opens.

3 Click Next, then click the task or program you want to

schedule.

4 Follow the on-screen instructions to customize the task.

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CHAPTER 5: Maintaining Your Computer

Moving from your old computer

Transferring files and settings automatically

You can move your files, folders, software settings, and user
account settings (such as display, Internet, and e-mail settings)
from your old computer to your new one using Windows Easy
Transfer (Windows Vista) or the Files and Settings Transfer
Wizard (Windows XP).

• If your new computer uses Windows XP, files can be

transferred automatically to it as long as your old
computer has Windows 95, 98, 98SE, Me, NT 4.0, or XP.

• If your new computer uses Windows Vista, files can be

transferred automatically to it as long as your old
computer has Windows XP.

Important

If your old computer’s Windows version is not compatible with automatic
transfer, you must manually move your data by using a writeable disc, flash
drive, or external hard drive.

While using these transfer utilities, you will not be able to run
other tasks on the computers.

To move files and settings from your old computer using

Windows Vista:

1 If you want to transfer program settings to your new

computer, install those programs on the new computer
before running Windows Easy Transfer. Windows Easy
Transfer copies only the software’s settings, not the
software itself, to the new computer.

2 Click (Start), All Programs, Accessories, System

Tools, then click Windows Easy Transfer. The Windows

Easy Transfer dialog box opens.

3 Click Next, click Start a new transfer, then follow the

on-screen instructions to complete the transfer.

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Help

For more information about transferring files, click Start, then

click Help and Support. Type transferring files in the Search Help
box, then press E

NTER.

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To move files and settings from your old computer using

Windows XP:

1 Click Start, All Programs, Accessories, System Tools,

then click Files and Settings Transfer Wizard.

2 Follow the on-screen instructions to complete the

transfer.

Transferring files and settings manually

You can manually transfer your personal data files by copying
them to removable media, such as a writable disc, an external
hard drive, a network location, or a flash drive.

Finding your documents

Many programs save your personal data files in the
Documents or My Documents folder. Look in your old
computer’s documents folder for personal data files.

To find files in the documents folder:

1 In Windows Vista, click (Start), then click

Documents. The Documents folder opens and displays
many of your saved personal data files. Go to Step 4.

- OR -

In Windows XP, click Start, then click My Documents.
The My Documents window opens and displays many
of your saved personal data files. Go to Step 4.

- OR -

In Windows 98, Windows Me, or Windows 2000,
double-click the My Computer icon on the desktop. Go
to the next step.

2 Double-click the C:\ drive icon.
3 Double-click the Documents or My Documents folder.

The My Documents window opens and displays many
of your saved personal data files.

4 Copy your personal data files to removable media or to

another computer on your network.

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CHAPTER 5: Maintaining Your Computer

Finding other files

Use Windows Find or Search to locate other personal data
files. For more information, see “Using Windows” in your
online User Guide.

You can often identify different data file types by looking at
the file’s extension (the part of the file name following the last
period). For example, a document file might have a .DOC
extension and a spreadsheet file might have an .XLS
extension.

File type File usually ends in...

Documents .DOC, .TXT, .RTF, .HTM, .HTML, .DOT

Spreadsheets .XLS, .XLT, .TXT

Pictures .JPG, .BMP, .GIF, .PDF, .PCT, .TIF, .PNG, .EPS

Movies .MPEG, .MPG, .AVI, .GIF, .MOV

Sound and music .WAV, .CDA, .MP3, .MID, .MIDI, .WMA

To find files using Find or Search:

1 In Windows Vista or Windows XP, click (Start), then

click Search. The Search Results window opens.

- OR -

In Windows 98, Windows Me, or Windows 2000, click
Start, Find or Search, then click For Files or Folders.
The Search Results window opens.

2 Type the filename you want to search for, then press

ENTER. The search results are displayed.

3 To learn about more search options, click Help.

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CHAPTER6

Troubleshooting

• Safety guidelines

• First steps

• Troubleshooting

• Recovering your Windows Vista system

• Recovering your Windows XP system

• Telephone support

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CHAPTER 6: Troubleshooting

Safety guidelines

While troubleshooting your computer, follow these safety
guidelines:

War ning

Never open your computer case while your computer is turned on and
while the modem cable, network cable, and power cord are connected.

War ning

Make sure that you are correctly grounded before accessing internal
components. For more information about preventing damage from static
electricity, see “Preventing static electricity discharge” on page 38.

War ning

To avoid bodily injury, do not attempt to troubleshoot your computer
problem if:

• Power cords or plugs are damaged

• Liquid has been spilled into your computer

•Your computer was dropped

•The case was damaged

Instead, unplug your computer and contact a qualified computer technician.

First steps

90

If you have problems with your computer, try these things
first:

• Make sure that the power cord is connected to your

computer and an AC power outlet and that the power
outlet is supplying power.

• If you use a power strip or surge protector, make sure

that it is turned on.

• If a peripheral device does not work, make sure that all

connections are secure.

• Make sure that your hard drive is not full.

• If an error message appears on the screen, write down

the exact message. The message may help Customer
Care in diagnosing and fixing the problem.

• If you added or removed peripheral devices, review the

installation procedures you performed and make sure
that you followed each instruction.

• If an error occurs in a program, see the program’s

printed documentation or the online help.

Help

For more information about troubleshooting, click Start, then

click Help and Support. Type the keyword/phrase troubleshooting
in the Search Help box, then press E

NTER.

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Troubleshooting

Troubleshooting topics are listed in alphabetical order.

Add-in cards

See “Expansion cards” on page 96.

Audio

See “Sound” on page 108.

CD or DVD drives

The computer does not recognize a disc or the CD or DVD drive

• Make sure that the disc label is facing out, then try

again.

• Try a different disc. Occasionally, discs are flawed or

become scratched and cannot be read by the CD or DVD
drive.

• If you are trying to play a DVD, make sure that you have

a DVD drive. To identify your drive type, see “Identifying

optical drive types” on page 28.

• Your computer may be experiencing some temporary

memory problems. Shut down and restart your
computer.

• Some music CDs have copy protection software. You

may not be able to play these CDs on your computer.

• Clean the disc. For more information, see “Cleaning

optical discs” on page 76.

• Restart your computer, then enter the BIOS Setup utility

by pressing and holding F2 while your computer
restarts. Make sure that the IDE controllers are enabled.

• Make sure that the drive is configured correctly by

following the instructions in the drive documentation.

• Reinstall the device driver.

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CHAPTER 6: Troubleshooting

An audio CD does not produce sound

• Make sure that the disc label is facing out, then try

again.

• Some music CDs have copy protection software. You

may not be able to play these CDs on your computer.

• Make sure that the volume controls are turned up. For

more information, see “Adjusting the volume” on

page 34.

• Make sure that the mute controls are turned off. For

more information, see “Adjusting the volume” on

page 34.

• If you have external speakers attached, make sure that

the speakers are turned on and that the cables are
connected correctly and securely.

• Shut down and restart your computer.

• Clean the disc. For more information, see “Cleaning

optical discs” on page 76.

• Reinstall the appropriate device drivers.

A DVD movie will not play

• Make sure that you have a DVD drive. To identify your

drive type, see “Identifying optical drive types” on

page 28.

• Make sure that the disc label is facing out, then try

again.

• Try a different disc. Occasionally discs are flawed or

become scratched and cannot be read by the DVD drive.

• Clean the disc. For more information, see “Cleaning

optical discs” on page 76.

• Shut down and restart your computer.

• Make sure that the DVD program has been installed on

your computer.

• DVDs and DVD drives contain regional codes that help

control DVD title exports and help reduce illegal disc
distribution. To be able to play a DVD, the disc’s regional
code and your DVD drive’s regional code must match.

The regional code on your DVD drive is determined by
your computer’s delivery address. The regional code for
the United States and Canada is 1. The regional code for
Mexico is 4. Your DVD drive’s regional code must match
the regional code for the disc. The regional code for the
disc is on the disc, disc documentation, or disc
packaging.

If the DVD movie does not play, the disc’s regional code
and your DVD drive’s regional code may not match.

• Reinstall the device driver.

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Diskette drive

The diskette drive is not recognized

• Shut down and restart your computer.

You cannot save a file to diskette or you see the message “disk is full or write-protected”

• Make sure that the write-protection tab on the

upper-right corner of the diskette is down
(unprotected).

• Delete unnecessary files on the diskette and try again.

• Make sure that the diskette you are using is

IBM-compatible.

• Try a different diskette. Occasionally diskettes are

flawed and cannot be read by the diskette drive.

• Run Error-checking on the diskette. For more

information, see “Checking the hard drive for errors” on

page 80. If errors are detected and corrected, try using

the diskette again.

You see an “Access Denied” or “Write protect” error message

• Move the write-protection tab in the upper-right corner

of the diskette down (unprotected).

• The diskette may be full. Delete unnecessary files on the

diskette and try again.

• Make sure that the diskette you are using is

IBM-compatible.

• Try a different diskette. Occasionally diskettes are

flawed and cannot be read by the diskette drive.

www.gateway.com

You see a “Disk is full” error message

• Delete unnecessary files on the diskette.

• Try a different diskette. Occasionally diskettes are

flawed and cannot be read by the diskette drive.

• Run Error Checking on the diskette. For more

information, see “Checking the hard drive for errors” on

page 80.

You see a “Non-system disk” or “Disk error” error message

• Eject the diskette from the diskette drive, then press

ENTER.

• Make sure that the diskette you are using is

IBM-compatible.

93

Display

CHAPTER 6: Troubleshooting

The diskette drive LED is lit continuously

• Remove the diskette from the drive. If the light stays

on, try restarting your computer.

The screen resolution is not correct

• Change the screen resolution from the Display Settings

dialog box. For more information, see the “Customizing
Windows” chapter in your online User Guide.

The computer is running, but there is no picture

• Adjust the brightness and contrast controls to the

center position.

• Check the cable for bent or damaged pins.

• Make sure that the monitor is plugged in and turned on.

If the display is turned on, the power LED should be lit.

• Make sure that the video cable is connected to the video

port on your computer.

• Connect a monitor that you know works to your

computer.

• Reinstall the device driver.

The color is not uniform

The text on the display is dim or difficult to read

For more information about display types, see your display
and video card documentation.

then click Help and Support. Type the phrase screen resolution in the
Search Help box, then press E

DVD drives

94

• Make sure that the display warms up for at least

30 minutes before making a final judgment about color
uniformity.

• Adjust the brightness and contrast controls.

• Change the display settings. For more information, see

the “Customizing Windows” chapter in your online User
Guide.

Help

For more information about changing the screen resolution, click Start,

NTER.

• See “CD or DVD drives” on page 91.