Cisco SX20, SX10 User Manual

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D15097.22 Cisco TelePresence SX10, SX20 User Guide APRIL 2020

Cisco TelePresence User Guide

SX10 & SX20

CE9.12

D15097.22 Cisco TelePresence SX10, SX20 User Guide APRIL 2020

What’s in this guide

Contents

All entries in the table of contents are

active hyperlinks that take you to the

corresponding article.

To go between chapters, you can click

on the icons in the sidebar.

Note: Some of the features described

in this user guide are optional and they

may not apply to your device.

Introduction to Video Conferencing

The Home Screen

..................................................................... 4

The Remote Control (I)

.............................................................. 5

The Remote Control (II)

............................................................. 6

Video Calls

Place a Call From the Contact List

............................................ 8

Edit a Contact Before the Call

................................................... 9

Edit the Call Rate, then Place the Call

..................................... 10

Place a Call Using Name, Number, or IP-Address

.................. 11

Add Additional Participants to an Existing Call

........................ 12

Disconnect a Participant From a Conference

.......................... 13

Receive a Call ......................................................................... 14

Receive Additional Calls While Already In a Call ..................... 15

Transfer an Ongoing Call

......................................................... 16

Change the Layout of the Screen

........................................... 17

Enable Do Not Disturb

............................................................. 18

Enable Standby

....................................................................... 19

Forward All Calls

..................................................................... 20

Intelligent Proximity

Cisco Proximity Ultrasound Signal

........................................... 22

Content Sharing

Start and Stop Presentation

.................................................... 24

Change Presentation Layout In a Call

..................................... 25

Scheduled Meetings

Join a Scheduled Meeting

...................................................... 27

Contacts

Add Someone to Favorites, Outside a Call

.............................. 29

Add Someone to Favorites, While in a Call

............................. 30

Camera Control

View Camera Settings (Local camera)

.................................... 32

Far-End Camera Control

......................................................... 33

Move the Selfview PiP

............................................................ 34

Turn Camera On or O

........................................................... 35

Settings

Access Settings

...................................................................... 37

D15097.22 Cisco TelePresence SX10, SX20 User Guide APRIL 2020

Introduction
to Video
Conferencing

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D15097.22 Cisco TelePresence SX10, SX20 User Guide APRIL 2020

Use the Cursor controls the remote

control to move about the screen

and press OK/Enter to open the

selected menu eld.

Use the Cancel key to exit a menu

(and return to the Home screen)

undoing any changes. Use the Back

key to go one step back.

The remote control buttons are

described on the following pages.

The Intelligent Proximity feature

allows you to share, see and capture

content from a video device wirelessly

on your own device. You can also use

your own device to control calls on

the video device. See also “Intelligent

Proximity” on page 21.

The Home Screen

Introduction

Operating tips

The Call button

located to the left

in the lower part

of the display.

The Share button

is located to

the right in the

lower part of the

display.

If a messaging

system exists

for your device,

access messages

from here.

Tip When set to Do Not Disturb, ringtones are muted and call attempts made by

others to reach you appear as missed calls. You may, however, place calls as

much as you like.

As default, there is a 60 minutes timeout on the Do not disturb (after which the

device returns to normal operation), but this may have been changed to a dierent

setting by your Video Support Team.

Upper left corner

of the screen

contains the More

icon (>) which

provides access

to Standby mode,

System information

and the Do Not

Disturb feature.

The Camera

Control menu icon

is located in the

upper right corner

of the display.

D15097.22 Cisco TelePresence SX10, SX20 User Guide APRIL 2020

Left part of the uppermost

button controls

Lower volume /Decrease.

Right part of the uppermost

button controls

Higher volume /Increase.

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OK / Enter is

done by means

of the center

circular key.

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Go back one step

is done by means of

the left circular key

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To operate

Field selector /Cursor

keys use the perimeter

keys of the circular eld

(Left/Right/Up/Down).

Use the Cursor controls to move

about the screen and press OK/

Enter to open the selected menu

eld.

Use the Cancel key to exit a menu

(and return to the Home screen)

undoing any changes. Use the Back

key to go just one step back.

The Remote Control (I)

Introduction

Operating tips

D15097.22 Cisco TelePresence SX10, SX20 User Guide APRIL 2020

The Keypad is used to

dial someone or input

numerals. There is a

raised bump on digit 5 to

identify the keys.

The key below the Mute

key is the Reject incoming

call / End call / Cancel /

Back to Home screen

(outside calls).

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Microphone mute/unmute

is the right circular key.

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The key below the Go back is

the green Call button /

Accept incoming call.

Use the Cursor controls to move

about the screen and press OK/

Enter to open the selected menu

eld.

Use the Cancel key to exit a menu

(and return to the Home screen)

undoing any changes. Use the Back

key to go just one step back.

The Remote Control (II)

Introduction

Operating tips

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D15097.22 Cisco TelePresence SX10, SX20 User Guide APRIL 2020

Video

Calls

D15097.22 Cisco TelePresence SX10, SX20 User Guide APRIL 2020

Your list of Contacts consists of

three parts:

Favorites. These contacts have

been added by you. These

entries are typically those you call

frequently or otherwise need to

access in a swift and convenient

manner from time to time. A favorite

is denoted by a golden asterisk

Directory is typically a corporate

directory installed on your device by

your video support team.

Recents is a list of calls you have

placed, received, or missed earlier.

The following options apply:

•

You can key in a name, number, or

an IP address and the device looks

in all lists for you.

•

You can select a tab and then scroll

through the list or key in a name

or number. Your search is then

restricted to that specic list.

•

You can add the entry to the list of

Favorites; edit aspects of the entry

before calling and/or change the

call rate (the bandwidth applied to

the call).

Place a Call From the Contact List

Video Calls

About List of Contacts

In the Call menu, press OK or the green

Call button on the remote control to place

the call.

Once an entry has been located, press OK

on the remote control to invoke the Call

menu.

Press the red End Call button on the

remote control, or use the Cursor keys

to select End Call on the screen and then

press OK to terminate the call.

Make sure Call is selected (the leftmost icon

along the bottom of the screen) and press

OK on the remote control or press the

green Call button on the remote control.

The Contact list appears. Use the Cursor keys

on the remote control to navigate between

Favorites, Recents and Directory (horizontally)

and then down in one of the lists.

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D15097.22 Cisco TelePresence SX10, SX20 User Guide APRIL 2020

For more on the Contacts list, see

the previous page.

You may need to edit an entry in

one of the lists of Contacts before

you place the call, such as to add

a prex, a sux, or otherwise alter

the entry to ensure success.

Edit a Contact Before the Call

Video Calls

About Editing

Once an entry has been located, press OK

on the remote control to invoke the Call

menu.

Make sure Call is selected (the leftmost icon

along the bottom of the screen) and press

OK on the remote control or press the

green Call button on the remote control.

Use the Cursor keys on the remote control

to navigate to the More eld (

...

) and press

OK.

Navigate down to Edit and Call (center

eld in the More menu) an press OK.

Edit the entry as required and press the

green Call button on the remote control to

place the call.

Use the Cursor keys on the remote control

to navigate between Favorites, Recents and

Directory and then down in one of the lists.

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D15097.22 Cisco TelePresence SX10, SX20 User Guide APRIL 2020

Call rate is the term used to express

the amount of bandwidth allocated

to the call. It’s measured in kbps

(kilobits per second).

The higher the call rate is, the better

the quality is, but on the expense of

higher bandwidth consumption.

The device comes with a default

call rate. This is normally set by

your video support team. Under

normal conditions the call rate

is adjusted automatically by the

device, whenever needed. This is

done to avoid choking the video call

when you try to call someone at a

higher rate than their device and

connection support.

If the automatic call rate setting fails,

you can also do this manually as a

last resort.

Call rate cannot be changed during

a call, but you may change it just

before you place a call, as shown at

left.

Edit the Call Rate, then Place the Call

Video Calls

About Call Rate

Once an entry has been located, press OK

on the remote control to invoke the Call

menu.

Make sure Call is selected (the leftmost icon

along the bottom of the screen) and press

OK on the remote control or press the

green Call button on the remote control.

Use the Cursor keys on the remote control

to navigate to the More eld (

...

) and press

OK.

Move down to Custom call and press OK. Use the Cursor keys as required and

press the green Call button on the remote

control to place the call.

Use the Cursor keys on the remote control

to navigate between Favorites, Recents and

Directory and then down in one of the lists.

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D15097.22 Cisco TelePresence SX10, SX20 User Guide APRIL 2020

You can call someone who is not

listed in your list of contacts by

keying in their name, address or

number using the virtual keyboard.

Anyone you have previously called

appears in the Recents list and you

can then add any of them to your list

of Favorites. This is described in the

section Contacts.

Call Using Video Address

The procedure when using an IP

type video address to call someone

is similar. Just key in the address

and use

(the asterisk button in

the lower left corner on the remote

control) as separator. The device

interprets this as a valid IP address

separator so that the video address

appears as correctly entered.

Place a Call Using Name, Number, or IP-Address

Video Calls

About Placing Calls

Make sure Call is selected (the leftmost icon

along the bottom of the screen) and press

OK on the remote control or press the

green Call button on the remote control.

To use the virtual keyboard, navigate down

to and about the keyboard and select

characters. Press OK to select a character.

To enter numbers select 123.

Then press the green Call button on

the remote control to place the call.

Alternatively, navigate to the Call icon and

press OK.

Use the Cursor keys to navigate to the

Search or Dial eld at the top of the menu.

Press OK.

Press the red End Call button on the

remote control, or use the Cursor keys

to select End Call and then press OK to

terminate the call.

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D15097.22 Cisco TelePresence SX10, SX20 User Guide APRIL 2020

Add Additional Participants to an Existing Call

Video Calls

In a call, navigate to Add and press OK on

the remote control. This will put the current

call on hold.

The calls are now merged together.

Navigate to Add and press OK to expand

the call into a conference.

Locate the participant to be added in the

usual way. Press OK.

Repeat the process to add more

participants, if needed.

Press the red End Call button on the

remote control, or use the Cursor keys

to select End Call and then press OK to

terminate the call.

Your network may be equipped

with the capability to initiate a video

conference with several participants.

The maximum number of

participants supported by your

video device depends on device

conguration and the video

infrastructure. If in doubt, contact

your video support team.

If you want to initiate a video

conference, you must call each

participant one by one.

If you are the one who initiated the

conference, you can end the entire

conference. The other participants

can only disconnect themselves

from the conference.

About

Video Conferences

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