Cisco SPA 504G User Manual

USER GUIDE

Cisco Small Business Pro

SPA 504G IP Phone for 8x8 Virtual Office

Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/ go/trademarks. Third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1005R)

© 2011 Cisco Systems, Inc. All rights reserved.

OL-19750-02

Contents

Chapter 1: Getting Started	1
About This Document	1
Overview of the Cisco SPA 504G	3
Understanding Your Phone’s Lines and Buttons	4
Phone Components	4
Softkey Buttons	6
Using Keypad Shortcuts	8
Caring for Your Phone	8

Chapter 2: Installing Your Phone	9
Before You Begin	10
Phone Connections	10
Connecting the Handset	11
Installing the Stand (Optional)	11
Mounting the Phone to the Wall (Optional)	12
Reversing the Handset Retention Tab	16
Connecting the Power	17
Connecting Your Phone to the Network	18
Connecting the Phone to the Wireless Network	18
Connecting a PC to Your Phone (Optional)	19
Connecting Wired and Wireless Headsets (Optional)	19
Verifying Phone Startup	20
Upgrading Your Phone’s Firmware	21
Determining Your Current Firmware Version	21
Download the Firmware	21
Get Your Phone’s IP Address	22
Install the Firmware	22

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	Contents
Chapter 3: Using Basic Phone Functions	23
Using Phone Hardware and Accessories	24
Using the Speakerphone	24
Using the Headset with Your IP Phone	24
Switching Between the Handset/Headset/Speakerphone During a Call	24
Sending Audio to the Phone Speaker	25
Choosing Your Preferred Audio Device	25
Adjusting Call Volume and Muting	26
Adjusting Call Volume	26
Adjusting the Ringer Volume	26
Using Mute	26
Placing or Answering a Call	26
Using Dial Assistance	27
Putting a Call on Hold	27
Resuming a Call	27
Ending a Call	28
Transferring Calls	28
Performing an Attended Transfer	29
Performing an Unattended (Blind) Transfer	29
Performing an Transfer to Voicemail	29
Transferring a Held Call to an Active Call	30
Redialing	30
Viewing and Returning Missed Calls	31
Turning the Missed Calls Shortcut On and Off	32
Using the Intercom	32
Forwarding Calls — Online Setup	33
Forwarding Calls — Phone-based Setup	33
Forwarding All Calls	33
Forwarding Calls When Your Phone is Busy	34
Forwarding Calls When You Don’t Answer the Phone	35
Delaying Call Forwarding When You Don’t Answer the Phone	35
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	Contents
Stopping Call Forwarding	36
Setting Do Not Disturb	36
Activating Do Not Disturb	36
Deactivating Do Not Disturb	37
Turning Call Waiting On and Off	37
Parking a Call	38
Placing a Three-Way Conference Call	38
Conferencing a Held Call with an Active Call	39
Using Conference Bridges	39
Conference Menu Options	39
Using the Phone Directories	41
Using Your Personal Directory	41
Using the Corporate Directory	42
Using the Call History Lists	42
Viewing the Call History Lists	42
Calling from the Call History Lists	43
Deleting a Number from the Call History Lists	43
Saving a Call History List Number to Your Directory	43
Setting or Changing a Phone Password	44
Accessing Voicemail	44
Recording Calls (Virtual Office Pro Users Only)	44
Chapter 4: Using Advanced Phone Features	45
Enabling Dial Assistance	45
Creating Speed Dials	46
Creating Speed Dials on Unused Line Buttons	46
Creating Numerical Speed Dials	46
Using Speed Dials	47
Customizing Your LCD Screen	47
Changing the LCD Screen Contrast	47
Changing the Screen Backlight Settings	48
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Contents

Configuring the Phone Screen Saver	48
Turning on the Screen Saver	50

Using Ring Tones	50
Changing Your Ring Tone	50
Configuring Date and Time Parameters on Your Phone	51
Setting Your Phone’s Date and Time	51
Advanced Procedures for Technical Support Personnel	51
Rebooting Your Phone	53

Chapter 5: Using the Web Interface	54
Logging in to the Web Interface	54
Setting Do Not Disturb	56
Configuring Call Forwarding	56
Configuring Call Waiting	57
Using Your Personal Directory	58
Viewing Call History Lists	58
Creating Speed Dials	59
Adjusting Audio Volume	59
Changing the LCD Contrast	60
Configuring the Phone Screen Saver	60
Appendix A: Where to Go From Here	61
Product Resources 61

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1

Getting Started

This chapter provides an overview of this document and basic information about your Cisco

Small Business Pro IP phone. It contains the following sections:

•About This Document, page 1

•Overview of the Cisco SPA 504G, page 3

•Understanding Your Phone’s Lines and Buttons, page 4

About This Document

This guide describes the concepts and tasks necessary to use and configure your Cisco Small Business Pro IP Phone.

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Getting Started	1
About This Document

This document describes using the Cisco SPA 504G with the 8x8 Virtual Office. Organization

This table describes the contents of each chapter in this document.

	Title	Description
Chapter 1	Getting Started	A description of this book and an
		overview of the Cisco Small
		Business Pro IP Phones.
Chapter 2	Installing Your Phone	How to connect and install your
		phone.
Chapter 3	Using Basic Phone Functions	How to perform basic phone
		tasks, such as placing and
		answering calls, transferring calls,
		setting up call forwarding, and
		picking up calls.
Chapter 4	Using Advanced Phone Features	How to perform advanced phone
		tasks, such as configuring, speed
		dials, and ring tones.
Chapter 5	Using the Web Interface	How to log in to and use the
		phone’s web user interface.
Appendix A	Where to Go From Here	Lists of and links to related
		documentation.

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Getting Started	1
Overview of the Cisco SPA 504G

Overview of the Cisco SPA 504G

The Cisco SPA504G is a full-featured VoIP (Voice over Internet Protocol) phone that provides voice communication over an IP network. The phone provide traditional features, such as call forwarding, redialing, speed dialing, transferring calls, conference calling and accessing voice mail. Calls can be made or received with a handset, headset or over a speaker.

IP phones also have special features not available in traditional phones. The Cisco SPA504G containsan Ethernet port, or a port that allows them to be linked to the computer network. They also have an additional Ethernet port that allows a computer to be connected to the network through the IP phone.

Unlike traditional phones, Cisco Small Business Pro IP phones require a separate power source. You can power the phones by connecting them to a switch that provides Power over Ethernet (PoE), or by using an optional PA100 power adapter.

The Cisco SPA 504G has the following features:

•128 X 64 monochrome LCD with backlight

•4 lines

•4 dynamic softkeys

•4-way navigation button

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Getting Started	1
Understanding Your Phone’s Lines and Buttons

Understanding Your Phone’s Lines and Buttons

Use the following graphic and table to identify the parts of your phone.

Phone Components

Figure 1 Phone Components

Numbered objects in the photo are explained in the following table.

#	Phone Feature	Description
1	Handset	Pick up to place or answer a call.
2	Message Waiting	Displays solid red when you have a new voice mail message.
	Indicator	Flashes red during an incoming call.
3	LCD Screen	Displays date and time, phone station name, line extensions, and
		softkey options.

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Getting Started	1
Understanding Your Phone’s Lines and Buttons

#	Phone Feature	Description
4	Line keys	Indicates phone line status.
		When lit:
		Green: Line is idle.
		Red (steady): Line is active or in use.
		Red (blinking): Line is on hold.
		Orange: Line is unregistered (cannot be used).
		These keys can also be programmed by your phone system
		administrator to perform functions such as speed dial, call
		pickup, or monitoring an extension.
5	Softkey buttons	Press a softkey button to perform the action shown on the label
		on the LCD screen above.
6	Navigation button	Press an arrow key to scroll left, right, up, or down through items
		shown on the LCD screen.
7	Messages button	Press to access voice mail (must be set up by your phone system
		administrator).
8	Hold button	Press to place a call on hold.
9	Setup button	Press to access a menu to configure features and preferences
		(such as your directory and speed dials), access your call history,
		and set up functions (such as call forwarding).
10	Mute button	Press to mute or unmute the phone. When phone is muted, the
		button glows red. A flashing mute button indicates the network
		connection cannot be found.
11	Volume button	Press + to increase the volume and - to lower the volume of the
		handset, headset, speaker (when the handset is off the phone, or
		ringer volume (when the handset is on the phone).
12	Headset button	Push to turn the headset on or off. When the headset is on, the
		button glows green.
13	Speaker button	Push to turn the speaker on or off. When the speaker is on, the
		button glows green.
14	Keypad	Use to dial phone numbers, enter letters, and choose menu items.

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Getting Started	1
Understanding Your Phone’s Lines and Buttons

Softkey Buttons

The softkey buttons on your phone display may vary depending on your phone model and the phone system setup. (Softkey buttons are not available on the Cisco SPA 501G.) Press the Right Arrow or Left Arrow keys on the navigation button to view additional softkey buttons.

Below is a partial listing of softkey buttons that may be available on your phone. You may not have all of these softkey buttons on your phone, and you may have additional buttons that are not listed here. For example, your phone administrator may also provide custom softkey buttons on your phone, such as buttons that provide a speed dial to a company number, or that access a specialized program that runs on your phone. Contact your phone administrator for more information.

Button	Function
<< or >>	Move left or right through an entry without deleting characters.
activ	Activates screen saver mode.
add	Add an entry.
apps	Accesses supported 8x8 Virtual Office applications.
bxfer	Performs a blind call transfer (transferring a call without speaking to the party to
	whom you are transferring the call.)
callpark	Puts a call on hold at a designated “park” number. The call is parked on the line
	until you unpark it or the caller disconnects. Must be configured by your phone
	system administrator.
cancel	Cancels any changes you have made (press before ok or save).
cfwd	Forwards all calls coming to your phone to a specified number.
-cfwd	Clears call forwarding.
clear	Clears the entry.
conf	Initiates a conference call.
confLx	Conferences active lines on the phone together.
confserv	Dials into the 8x8 conference bridge.
delChr	Deletes the last number or letter.
delete	Deletes an entire item (for example, a number from the Call History list).

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Getting Started	1
Understanding Your Phone’s Lines and Buttons

Button	Function
dial	Dials a number.
dir	Provides access to phone directories.
dnd	Do Not Disturb; prevents incoming calls from ringing your phone.
-dnd	Clears Do Not Disturb.
edit	Opens an item so that you can edit numbers or letters, or enable or disable a
	feature.
endCall	Ends the call in progress.
exit	Closes a menu.
hold	Places a call on hold.
ignore	Ignores an incoming call.
intercom	Allows you to automatically connect to a remote extension.
join	Joins the two calls in conference and drops you from the call.
lcr	Dials the Last Call Received.
miss	Shows the Missed Calls list.
option	Press this button to display options. To choose the displayed option, press OK.
record	Records the call in progress.
redial	Displays a list of recently dialed numbers.
resume	Resumes a call that is on hold.
save	Saves your changes.
select	Selects the highlighted item on the LCD screen.
xfer	Performs a call transfer.
xfer2vm	Transfers an active call to voice mail.
y/n	Enters a submenu and when pressed, toggles between Yes or No to enable or
	disable an option.

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Getting Started	1
Caring for Your Phone

Using Keypad Shortcuts

When using the phone menus, you can use the keypad to enter the number shown next to the menu or sub-menu item on the LCD screen.

For example, to obtain your IP address on the Cisco SPA 504G, press the Setup button and dial

9.

The IP address is displayed on the Network screen.

Caring for Your Phone

The Cisco Small Business Pro IP phones are electronic devices that should not be exposed to excessive heat, sun, cold or water. To clean the equipment, use a slightly moistened paper or cloth towel. Do not spray or pour cleaning solution directly onto the hardware unit.

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2

Installing Your Phone

This chapter describes how to install your Cisco Small Business Pro IP Phone and connect it to your network. It contains the following sections:

•Before You Begin, page 10

•Phone Connections, page 10

•Connecting the Handset, page 11

•Installing the Stand (Optional), page 11

•Mounting the Phone to the Wall (Optional), page 12

•Connecting the Power, page 17

•Connecting Your Phone to the Network, page 18

•Connecting a PC to Your Phone (Optional), page 19

•Connecting Wired and Wireless Headsets (Optional), page 19

•Verifying Phone Startup, page 20

•Upgrading Your Phone’s Firmware, page 21

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Installing Your Phone	2
Before You Begin

Before You Begin

Before you install and connect your phone, verify with your System Administrator (if applicable) that the network is ready for the phone, read the safety notices, and make sure you have all the phone parts and documentation available.

NOTE The RJ-11 port marked “AUX” is reserved for connection with the Cisco SPA 500S Attendant Console that works with the IP phones. It is not for use as a telephone line port.

!

CAUTION CAUTION: Do not plug a telephone line cord into the port marked “AUX.”

Phone Connections

The following photo shows where you need to connect parts of the phone.

Figure 1 Phone Connections

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Installing Your Phone	2
Connecting the Handset

Connecting the Handset

STEP 1 Turn the phone body over to expose the ports on the back of the unit.

!

CAUTION		Do not insert a telephone line cord into the auxiliary port.
STEP	2	Insert the long end of the phone cord into the handset port on the phone body that is marked
		with a phone symbol.
STEP	3	(Optional) Route the phone cord through the cable slot.
STEP	4	Insert the other end of the phone cord into the port at the bottom of the handset (not shown).

Installing the Stand (Optional)

NOTE Do not attach the desk stand if you want to mount the phone to the wall. If you are attaching a Cisco SPA 500S attendant console, attach the console before attaching the desk stand.

STEP	1	Connect the phone stand by lining up the tabs on the stand with the slots on the phone body.
STEP	2	Slide the bottom tabs into the lower slots on the phone body and lightly press down on the
		stand. It should easily slide into the upper stand slots. Do not force.

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Installing Your Phone	2
Mounting the Phone to the Wall (Optional)

Mounting the Phone to the Wall (Optional)

To mount the phone to the wall, you must purchase the MB100 wall mount bracket kit.

Figure 2 MB100 Wall Mount Kit

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Installing Your Phone		2
Mounting the Phone to the Wall (Optional)

STEP 1 To attach the Mounting Bracket (MB), align the two cleats on the MB with the holes in the phone’s base.

STEP	2	Orient the MB such that the phone’s Ethernet and handset ports are accessible after
		installation.
STEP	3	Push the MB onto the phone’s base. Slide the MB upwards to lock it in place.

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Installing Your Phone	2
Mounting the Phone to the Wall (Optional)

STEP 4 (Optional) If a Wi-Fi or PoE dongle is installed, place in the tray.

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Installing Your Phone	2
Mounting the Phone to the Wall (Optional)

Plug in the Ethernet and power cables.

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