Cisco Systems SA-ISA, SM-ISM User Manual

0 (0)

Integrated Services Adapter and

Integrated Services Module Installation

and Configuration

Product Numbers: SA-ISA(=) and SM-ISM(=)

Platforms Supported: Cisco 7100 series routers and Cisco 7200 series routers

Corporate Headquarters

Cisco Systems, Inc. 170 West Tasman Drive

San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000

800 553-NETS (6387) Fax: 408 526-4100

Text Part Number: OL-3575-01 B0

THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.

THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.

The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.

The following information is for FCC compliance of Class B devices: The equipment described in this manual generates and may radiate radio-frequency energy. If it is not installed in accordance with Cisco’s installation instructions, it may cause interference with radio and television reception. This equipment has been tested and found to comply with the limits for a Class B digital device in accordance with the specifications in part 15 of the FCC rules. These specifications are designed to provide reasonable protection against such interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation.

Modifying the equipment without Cisco’s written authorization may result in the equipment no longer complying with FCC requirements for Class A or Class B digital devices. In that event, your right to use the equipment may be limited by FCC regulations, and you may be required to correct any interference to radio or television communications at your own expense.

You can determine whether your equipment is causing interference by turning it off. If the interference stops, it was probably caused by the Cisco equipment or one of its peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by using one or more of the following measures:

Turn the television or radio antenna until the interference stops.

Move the equipment to one side or the other of the television or radio.

Move the equipment farther away from the television or radio.

Plug the equipment into an outlet that is on a different circuit from the television or radio. (That is, make certain the equipment and the television or radio are on circuits controlled by different circuit breakers or fuses.)

Modifications to this product not authorized by Cisco Systems, Inc. could void the FCC approval and negate your authority to operate the product.

The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB’s public domain version of the UNIX operating system. All rights reserved. Copyright © 1981, Regents of the University of California.

NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED “AS IS” WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.

IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES

.

This document is to be used in conjunction with the appropriate documentation that shipped with your router.

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All other trademarks mentioned in this document or Web site are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0301R)

Integrated Services Adapter and Integrated Services Module Installation and Configuration

Copyright ©19992003 Cisco Systems, Inc.

All rights reserved.

C O N T E N T S

 

 

 

Preface

iii

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Objectives

iii

 

 

 

 

 

 

 

 

 

 

 

 

Audience

iv

 

 

 

 

 

 

 

 

 

 

 

 

 

Installation Warning

iv

 

 

 

 

 

 

 

 

 

 

 

Document Organization

 

v

 

 

 

 

 

 

 

 

 

 

Document Conventions

 

v

 

 

 

 

 

 

 

 

 

 

Terms and Acronyms

vii

 

 

 

 

 

 

 

 

 

 

Related Documentation

 

viii

 

 

 

 

 

 

 

 

 

 

Obtaining Documentation

x

 

 

 

 

 

 

 

 

 

 

Cisco.com

x

 

 

 

 

 

 

 

 

 

 

 

 

Documentation CD-ROM

xi

 

 

 

 

 

 

 

 

 

Ordering Documentation

xi

 

 

 

 

 

 

 

 

 

Documentation Feedback

xi

 

 

 

 

 

 

 

 

Obtaining Technical Assistance

xii

 

 

 

 

 

 

 

 

Cisco.com

xii

 

 

 

 

 

 

 

 

 

 

 

 

Technical Assistance Center

xii

 

 

 

 

 

 

 

 

 

Cisco TAC Website

xii

 

 

 

 

 

 

 

 

 

 

Cisco TAC Escalation Center xiii

 

 

 

 

 

 

 

 

Obtaining Additional Publications and Information

xiii

 

 

 

 

 

 

Overview

 

 

 

 

 

 

 

 

 

 

 

C H A P T E R

1

1-1

 

 

 

 

 

 

 

 

 

 

 

 

 

ISA and ISM Overview

1-1

 

 

 

 

 

 

 

 

 

 

Data Encryption Overview

1-2

 

 

 

 

 

 

 

 

 

Features

1-3

 

 

 

 

 

 

 

 

 

 

 

 

 

Port Adapter Slot Locations on the Supported Platforms

1-4

 

 

 

 

 

 

Cisco 7100 Series Routers Slot Numbering

1-4

 

 

 

 

 

 

 

Cisco 7200 Series Routers Slot Numbering

1-5

 

 

 

 

 

 

 

LEDs

1-6

 

 

 

 

 

 

 

 

 

 

 

 

 

Preparing for Installation

 

 

 

 

 

 

 

 

C H A P T E R

2

2-1

 

 

 

 

 

 

 

 

 

 

Required Tools and Equipment

2-1

 

 

 

 

 

 

 

 

Software and Hardware Requirements and Compatibility

2-1

 

 

 

 

 

 

Software Compatibility

2-2

 

 

 

 

 

 

 

 

 

 

 

 

Integrated Services Adapter and Integrated Services Module Installation and Configuration

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

OL-3575-01 B0

 

 

 

 

 

 

 

 

 

 

 

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Contents

( D R A F T L A B E L ) A L P H A D R A F T - C I S C O C O N F I D E N T I A L

 

Interoperability Between ISA/ISM and VAM

2-2

 

Safety Guidelines 2-3

 

 

 

 

Safety Warnings

2-3

 

 

 

Electrical Equipment Guidelines 2-5

 

 

Preventing Electrostatic Discharge Damage

2-5

 

Compliance with U.S. Export Laws and Regulations Regarding Encryption 2-6

 

Removing and Installing the ISA and the ISM

 

C H A P T E R 3

3-1

 

Handling the ISA or the ISM

3-1

 

 

Online Insertion and Removal

3-2

 

 

Warnings and Cautions

3-3

 

 

 

ISA or ISM Removal and Installation

3-4

 

 

Cisco 7100

Series—Removing and Installing the ISM

3-5

 

Cisco 7200

Series—Removing and Installing the ISA

3-6

 

Configuring the ISA and ISM 4-1

 

 

C H A P T E R 4

 

 

 

Overview 4-1

 

 

 

 

Using the EXEC Command Interpreter

4-2

 

 

Enabling MPPE

4-2

 

 

 

Configuring IKE

4-3

 

 

 

Configuring IPSec 4-4

 

 

Creating Crypto Access Lists

4-4

Defining a Transform Set 4-5

 

Creating Crypto Maps

4-7

 

Applying Crypto Maps to Interfaces

4-9

Verifying Configuration

4-9

 

IPSec Example 4-12

 

 

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Preface

This preface describes the objectives and organization of this document and explains how to find additional information on related products and services. This preface contains the following sections:

Objectives, page iii

Audience, page iv

Installation Warning, page iv

Document Organization, page v

Document Conventions, page v

Obtaining Documentation, page x

Obtaining Technical Assistance, page xii

Obtaining Additional Publications and Information, page xiii

Objectives

This document contains instructions and procedures for installing and configuring the Integrated Services Adapter (ISA) in Cisco 7200 series routers and the Integrated Services Module (ISM) in Cisco 7100 series routers. Also contained in this document are basic configuration steps and examples of router commands and displays.

The ISA is a single-width service adapter and the ISM is a single-width service module. Each provides high-performance, hardware-assisted tunneling and encryption services suitable for virtual private network (VPN) remote access, site-to-site intranet, and extranet applications. The ISA and the ISM offload IP Security Protocol (IPSec) and Microsoft Point to Point Encryption (MPPE) processing from the main processor of the Cisco 7200 series or Cisco 7100 series router, thus freeing router resources for other tasks.

Although both the ISA and the ISM provide the same functionality, they are physically unique cards designed for different router platforms, with their own part numbers:

SM-ISM(=)—Cisco 7100 series routers

SA-ISA(=)—Cisco 7200 series routers

Note The information provided in this document applies to both the ISA and the ISM unless specifically stated otherwise.

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Audience

Note To ensure compliance with U.S. export laws and regulations, and to prevent problems later on, see the “Compliance with U.S. Export Laws and Regulations Regarding Encryption” section on page 2-6 for specific and important information.

Audience

To use this publication, you should be familiar not only with Cisco router hardware and cabling but also with electronic circuitry and wiring practices. You should also have experience as an electronic or electromechanical technician.

Installation Warning

Warning Only trained and qualified personnel should be allowed to install, replace, or service this equipment.

Waarschuwing Deze apparatuur mag alleen worden geïnstalleerd, vervangen of hersteld door bevoegd geschoold personeel.

Varoitus Tämän laitteen saa asentaa, vaihtaa tai huoltaa ainoastaan koulutettu ja laitteen tunteva henkilökunta.

Attention Il est vivement recommandé de confier l'installation, le remplacement et la maintenance de ces équipements à des personnels qualifiés et expérimentés.

Warnung Das Installieren, Ersetzen oder Bedienen dieser Ausrüstung sollte nur geschultem, qualifiziertem Personal gestattet werden.

Figyelem! A berendezést csak szakképzett személyek helyezhetik üzembe, cserélhetik és tarthatják karban.

Avvertenza Questo apparato può essere installato, sostituito o mantenuto unicamente da un personale competente.

Advarsel Bare opplært og kvalifisert personell skal foreta installasjoner, utskiftninger eller service på dette utstyret.

Aviso Apenas pessoal treinado e qualificado deve ser autorizado a instalar, substituir ou fazer a revisão deste equipamento.

¡Advertencia! Solamente el personal calificado debe instalar, reemplazar o utilizar este equipo.

Varning! Endast utbildad och kvalificerad personal bör få tillåtelse att installera, byta ut eller reparera denna utrustning.

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Cisco Systems SA-ISA, SM-ISM User Manual

Preface

Document Organization

Document Organization

This document contains the following chapters:

Section

Title

Description

 

 

 

Chapter 1

Overview

Describes the ISA and the ISM and their LED

 

 

displays.

 

 

 

Chapter 2

Preparing for Installation

Describes safety considerations, tools required,

 

 

and procedures you should perform before the

 

 

actual installation.

 

 

 

Chapter 3

Removing and Installing the ISA and

Describes the procedures for installing and

 

the ISM

removing the ISA and the ISM in the supported

 

 

platforms.

 

 

 

Chapter 4

Configuring the ISA and ISM

Provides instructions for configuring your port

 

 

adapter on the supported platforms.

 

 

 

Document Conventions

Command descriptions use the following conventions:

boldface font

Commands and keywords are in boldface.

 

 

italic font

Arguments for which you supply values are in italics.

 

 

[ ]

Elements in square brackets are optional.

 

 

{ x | y | z }

Alternative keywords are grouped in braces and separated by vertical bars.

 

 

[ x | y | z ]

Optional alternative keywords are grouped in brackets and separated by vertical

 

bars.

 

 

string

A nonquoted set of characters. Do not use quotation marks around the string, or

 

the string will include the quotation marks.

 

 

Screen examples use the following conventions:

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Document Conventions

screen font

Terminal sessions and information the system displays are in screen font.

 

 

boldface screen

Information you must enter is in boldface screen font.

font

 

 

 

italic screen font

Arguments for which you supply values are in italic screen font.

 

 

 

^

 

The symbol ^ represents the key labeled Control—for example, the key

 

 

combination ^D in a screen display means hold down the Control key while you

 

 

press the D key.

 

 

 

<

>

Nonprinting characters, such as passwords, are in angle brackets.

 

 

 

[

]

Default responses to system prompts are in square brackets.

 

 

!, #

An exclamation point (!) or a pound sign (#) at the beginning of a line of code

 

 

indicates a comment line.

 

 

 

Notes, cautionary statements, and safety warnings use these conventions:

Note Means reader take note. Notes contain helpful suggestions or references to materials not contained in this manual.

Caution Means reader be careful. You are capable of doing something that might result in equipment damage or loss of data.

Warning This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. To see translations of the warnings that appear in this publication, refer to the Regulatory Compliance and Safety Information document that accompanied this device.

Waarschuwing Dit waarschuwingssymbool betekent gevaar. U verkeert in een situatie die lichamelijk letsel kan veroorzaken. Voordat u aan enige apparatuur gaat werken, dient u zich bewust te zijn van de bij elektrische schakelingen betrokken risico's en dient u op de hoogte te zijn van standaard maatregelen om ongelukken te voorkomen. Voor vertalingen van de waarschuwingen die in deze publicatie verschijnen, kunt u het document Regulatory Compliance and Safety Information

(Informatie over naleving van veiligheidsen andere voorschriften) raadplegen dat bij dit toestel is ingesloten.

Varoitus Tämä varoitusmerkki merkitsee vaaraa. Olet tilanteessa, joka voi johtaa ruumiinvammaan. Ennen kuin työskentelet minkään laitteiston parissa, ota selvää sähkökytkentöihin liittyvistä vaaroista ja tavanomaisista onnettomuuksien ehkäisykeinoista. Tässä julkaisussa esiintyvien varoitusten käännökset löydät laitteen mukana olevasta Regulatory Compliance and Safety Information

-kirjasesta (määräysten noudattaminen ja tietoa turvallisuudesta).

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Terms and Acronyms

Attention Ce symbole d'avertissement indique un danger. Vous vous trouvez dans une situation pouvant causer des blessures ou des dommages corporels. Avant de travailler sur un équipement, soyez conscient des dangers posés par les circuits électriques et familiarisez-vous avec les procédures couramment utilisées pour éviter les accidents. Pour prendre connaissance des traductions d’avertissements figurant dans cette publication, consultez le document Regulatory Compliance and Safety Information (Conformité aux règlements et consignes de sécurité) qui accompagne cet appareil.

Warnung Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die zu einer Körperverletzung führen könnte. Bevor Sie mit der Arbeit an irgendeinem Gerät beginnen, seien Sie sich der mit elektrischen Stromkreisen verbundenen Gefahren und der Standardpraktiken zur Vermeidung von Unfällen bewußt. Übersetzungen der in dieser Veröffentlichung enthaltenen Warnhinweise finden Sie im Dokument Regulatory Compliance and Safety Information

(Informationen zu behördlichen Vorschriften und Sicherheit), das zusammen mit diesem Gerät geliefert wurde.

Avvertenza Questo simbolo di avvertenza indica un pericolo. La situazione potrebbe causare infortuni alle persone. Prima di lavorare su qualsiasi apparecchiatura, occorre conoscere i pericoli relativi ai circuiti elettrici ed essere al corrente delle pratiche standard per la prevenzione di incidenti. La traduzione delle avvertenze riportate in questa pubblicazione si trova nel documento Regulatory Compliance and Safety Information (Conformità alle norme e informazioni sulla sicurezza) che accompagna questo dispositivo.

Advarsel Dette varselsymbolet betyr fare. Du befinner deg i en situasjon som kan føre til personskade. Før du utfører arbeid på utstyr, må du vare oppmerksom på de faremomentene som elektriske kretser innebærer, samt gjøre deg kjent med vanlig praksis når det gjelder å unngå ulykker. Hvis du vil se oversettelser av de advarslene som finnes i denne publikasjonen, kan du se i dokumentet

Regulatory Compliance and Safety Information (Overholdelse av forskrifter og sikkerhetsinformasjon) som ble levert med denne enheten.

Aviso Este símbolo de aviso indica perigo. Encontra-se numa situação que lhe poderá causar danos físicos. Antes de começar a trabalhar com qualquer equipamento, familiarize-se com os perigos relacionados com circuitos eléctricos, e com quaisquer práticas comuns que possam prevenir possíveis acidentes. Para ver as traduções dos avisos que constam desta publicação, consulte o documento Regulatory Compliance and Safety Information (Informação de Segurança e Disposições Reguladoras) que acompanha este dispositivo.

¡Advertencia! Este símbolo de aviso significa peligro. Existe riesgo para su integridad física. Antes de manipular cualquier equipo, considerar los riesgos que entraña la corriente eléctrica y familiarizarse con los procedimientos estándar de prevención de accidentes. Para ver una traducción de las advertencias que aparecen en esta publicación, consultar el documento titulado Regulatory Compliance and Safety Information (Información sobre seguridad y conformidad con las disposiciones reglamentarias) que se acompaña con este dispositivo.

Terms and Acronyms

To fully understand the content of this user guide, you should be familiar with the following terms and acronyms:

DCE—data communications equipment

DMA—direct memory access

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Related Documentation

DTE—data terminal equipment

EPROM—erasable programmable read-only memory

EEPROM—electrically erasable programmable read-only memory

GB—gigabit

GBIC—Gigabit Interface Converter

Gbps—gigabits per second

MB—megabyte

Mbps—megabits per second

NVRAM—nonvolatile random-access memory

OIR—online insertion and removal

PCI—Peripheral Component Interconnect

PXF—Parallel eXpress Forwarding—A secondary processor used to accelerate Cisco IOS services

RFI—radio frequency interference

RISC—reduced instruction set computing

ROM—read-only memory

SDRAM—synchronous dynamic random-access memory

SDRAM-fixed—SDRAM of a fixed size or quantity; can be replaced, but not upgraded

SIMM—single in-line memory module

SNMP—Simple Network Management Protocol

SRAM—static random-access memory

TFTP—Trivial File Transfer Protocol

VAM—Virtual Private Network (VPN) Acceleration Module (VAM)

Cache—Memory with fast access and small capacity used to temporarily store recently accessed data; found either incorporated into the processor or near it.

Primary, secondary, tertiary cache—Hierarchical cache memory storage based on the proximity of the cache to the core of the processor. Primary cache is closest to the processor core and has the fastest access. Secondary cache has slower access than primary cache, but faster access than tertiary cache.

Instruction and data cache—Instructions to the processor and data on which the instructions work.

Unified cache—Instruction cache and data cache are combined. For example, a processor may have primary cache with separate instruction and data cache memory, but unified secondary cache.

Integrated cache—Cache that is built into the processor; sometimes referred to as internal cache. Cache memory that is physically located outside the processor is not integrated, and is sometimes referred to as external cache.

Related Documentation

Your router and the Cisco IOS software running on it contain extensive features and functionality, which are documented in the following resources:

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Related Documentation

For configuration information and support, refer to the modular configuration and modular command reference publications in the Cisco IOS software configuration documentation set that corresponds to the software release installed on your Cisco hardware. Access these documents at: http://www.cisco.com/en/US/products/sw/iosswrel/index.html.

Note Select Translated documentation is available at http://www.cisco.com/ by selecting the topic ‘Select a Location / Language’ at the top of the page.

To determine the minimum Cisco IOS software requirements for your router, Cisco maintains the Software Advisor tool on Cisco.com. This tool does not verify whether modules within a system are compatible, but it does provide the minimum IOS requirements for individual hardware modules or components. Registered Cisco Direct users can access the Software Advisor at: http://www.cisco.com/cgi-bin/Support/CompNav/Index.pl.

Cisco 7100 series routers:

Cisco 7100 Series VPN Router Documentation

Cisco 7100 Series VPN Router Installation and Configuration Guide

Cisco 7100 Series VPN Quick Start Guide

Installing Field-Replaceable Units

Note For specific port and service adapters for the Cisco 7100 series VPN routers, see the Cisco 7100 Series VPN Router Documentation .

Cisco 7100 Series VPN Configuration Guide

Cisco 7100 series VPN router troubleshooting information

Cisco 7100 Tech Notes

Cisco 7200 series routers:

For port adapter hardware and memory configuration guidelines, refer to the Cisco 7200 Series Port Adapter Hardware Configuration Guidelines.

For hardware installation and maintenance information (including the Cisco 7206 as a router shelf in a Cisco AS5800 Universal Access Server), refer to the installation and configuration guide for your Cisco 7200 series router.

For international agency compliance, safety, and statutory information for WAN interfaces:

Regulatory Compliance and Safety Information for Cisco 7100 Series VPN Routers

Regulatory Compliance and Safety Information for the Cisco 7200 Series Routers

For IP security and encryption:

Cisco IOS Enterprise VPN Configuration Guide

Cisco IOS Interface Configuration Guide, Release 12.1

Cisco IOS Interface Command Reference, Release 12.1

Cisco IOS Security Configuration Guide, Release 12.2

Cisco IOS Security Command Reference, Release 12.2

Cisco IOS Security Configuration Guide, Release 12.1

Cisco IOS Security Command Reference, Release 12.1

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Obtaining Documentation

Cisco IOS Release 12.0 Security Configuration Guide

Cisco IOS Release 12.0 Security Command Reference

Cisco IOS Quality of Service Solutions Configuration Guide, Release 12.2

Cisco IOS Quality of Service Solutions Configuration Guide, Release 12.1

Cisco IOS Release 12.0 Quality of Service Solutions Configuration Guide

Cisco IOS Interface Configuration Guide, Release 12.1

FIPS 140 Security documents

VPN Device Manager documents

If you are a registered Cisco Direct Customer, you can access the following tools:

Tools, Maintenance, and Troubleshooting Tips for Cisco IOS Software for Cisco IOS Release 12.0

Tools, Maintenance, and Troubleshooting Tips for Cisco IOS Software for Cisco IOS Release 12.1

Tools, Maintenance, and Troubleshooting Tips for Cisco IOS Software for Cisco IOS Release 12.2

Software Advisor

Bug Toolkit

Bug Navigator

Feature Navigator

Output Interpreter

Cisco IOS Error Message Decoder

Cisco Dynamic Configuration Tool

MIB Locator

Additional tools include:

Tools Index

Cisco IOS Software Selector Tool

Obtaining Documentation

Cisco provides several ways to obtain documentation, technical assistance, and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation on the World Wide Web at this URL:

http://www.cisco.com/univercd/home/home.htm

You can access the Cisco website at this URL:

http://www.cisco.com

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Obtaining Documentation

International Cisco web sites can be accessed from this URL:

http://www.cisco.com/public/countries_languages.shtml

Documentation CD-ROM

Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which may have shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.

Registered Cisco.com users can order the Documentation CD-ROM (product number

DOC-CONDOCCD=) through the online Subscription Store:

http://www.cisco.com/go/subscription

Ordering Documentation

You can find instructions for ordering documentation at this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm

You can order Cisco documentation in these ways:

Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Networking Products MarketPlace:

http://www.cisco.com/en/US/partner/ordering/index.shtml

Registered Cisco.com users can order the Documentation CD-ROM (Customer Order Number DOC-CONDOCCD=) through the online Subscription Store:

http://www.cisco.com/go/subscription

Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, U.S.A.) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).

Documentation Feedback

You can submit comments electronically on Cisco.com. On the Cisco Documentation home page, click Feedback at the top of the page.

You can e-mail your comments to bug-doc@cisco.com.

You can submit your comments by mail by using the response card behind the front cover of your document or by writing to the following address:

Cisco Systems

Attn: Customer Document Ordering

170 West Tasman Drive

San Jose, CA 95134-9883

We appreciate your comments.

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Preface

Obtaining Technical Assistance

Obtaining Technical Assistance

Cisco provides Cisco.com, which includes the Cisco Technical Assistance Center (TAC) Website, as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample configurations from the Cisco TAC website. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC website, including TAC tools and utilities.

Cisco.com

Cisco.com offers a suite of interactive, networked services that let you access Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.

Cisco.com provides a broad range of features and services to help you with these tasks:

Streamline business processes and improve productivity

Resolve technical issues with online support

Download and test software packages

Order Cisco learning materials and merchandise

Register for online skill assessment, training, and certification programs

To obtain customized information and service, you can self-register on Cisco.com at this URL:

http://www.cisco.com

Technical Assistance Center

The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two levels of support are available: the Cisco TAC website and the Cisco TAC Escalation Center. The avenue of support that you choose depends on the priority of the problem and the conditions stated in service contracts, when applicable.

We categorize Cisco TAC inquiries according to urgency:

Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration.

Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.

Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects of business operations. No workaround is available.

Priority level 1 (P1)—Your production network is down, and a critical impact to business operations will occur if service is not restored quickly. No workaround is available.

Cisco TAC Website

You can use the Cisco TAC website to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC website, go to this URL:

http://www.cisco.com/tac

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Preface

Obtaining Additional Publications and Information

All customers, partners, and resellers who have a valid Cisco service contract have complete access to the technical support resources on the Cisco TAC website. Some services on the Cisco TAC website require a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to this URL to register:

http://tools.cisco.com/RPF/register/register.do

If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco TAC website, you can open a case online at this URL:

http://www.cisco.com/en/US/support/index.html

If you have Internet access, we recommend that you open P3 and P4 cases through the Cisco TAC website so that you can describe the situation in your own words and attach any necessary files.

Cisco TAC Escalation Center

The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.

To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When you call the center, please have available your service agreement number and your product serial number.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

The Cisco Product Catalog describes the networking products offered by Cisco Systems as well as ordering and customer support services. Access the Cisco Product Catalog at this URL:

http://www.cisco.com/en/US/products/products_catalog_links_launch.html

Cisco Press publishes a wide range of networking publications. Cisco suggests these titles for new and experienced users: Internetworking Terms and Acronyms Dictionary, Internetworking Technology Handbook, Internetworking Troubleshooting Guide, and the Internetworking Design Guide. For current Cisco Press titles and other information, go to Cisco Press online at this URL:

http://www.ciscopress.com

Packet magazine is the Cisco monthly periodical that provides industry professionals with the latest information about the field of networking. You can access Packet magazine at this URL:

http://www.cisco.com/en/US/about/ac123/ac114/about_cisco_packet_magazine.html

iQ Magazine is the Cisco monthly periodical that provides business leaders and decision makers with the latest information about the networking industry. You can access iQ Magazine at this URL:

http://business.cisco.com/prod/tree.taf%3fasset_id=44699&public_view=true&kbns=1.html

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Obtaining Additional Publications and Information

Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in the design, development, and operation of public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/en/US/about/ac123/ac147/about_cisco_the_internet_protocol_journal.html

Training—Cisco offers world-class networking training, with current offerings in network training listed at this URL:

http://www.cisco.com/en/US/learning/le31/learning_recommended_training_list.html

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