Apple MAC PRO 3X108 User Manual
Mac Pro
Apple Server
Diagnostics
User Guide
For Version 3X108
Apple Inc. K
© 2010 Apple Inc. All rights reserved.
Under the copyright laws, this manual may not be
copied, in whole or in part, without the written consent
of Apple.
The Apple logo is a trademark of Apple, Inc., registered
in the U.S. and other countries. Use of the “keyboard”
Apple logo (Option-Shift-K) for commercial purposes
without the prior written consent of Apple may
constitute trademark infringement and unfair
competition in violation of federal and state laws.
Every eort has been made to ensure that the
information in this manual is accurate. Apple is not
responsible for printing or clerical errors.
Apple
1 Innite Loop
Cupertino, CA 95014
408-996-1010
www.apple.com
Apple, the Apple logo, AirPort, Exposé, FireWire, Mac,
Macintosh, the Mac logo, and Mac OS are trademarks of
Apple Inc., registered in the U.S. and other countries.
Finder and the FireWire logo are trademarks of
Apple Inc.
AppleCare, and Apple Store are service marks of
Apple Inc., registered in the U.S. and other countries.
®
The Bluetooth
word mark and logos are registered
trademarks owned by Bluetooth SIG, Inc. and any use of
such marks by Apple is under license.
Intel, Intel Core, and Xeon are trademarks of Intel Corp.
in the U.S. and other countries.
Other company and product names mentioned herein
are trademarks of their respective companies. Mention
of third-party products is for informational purposes
only and constitutes neither an endorsement nor a
recommendation. Apple assumes no responsibility with
regard to the performance or use of these products.
Simultaneously published in the United States and
Canada.
019-1973/2010-11
Contents
5 Chapter 1: Overview and Requirements
7 Overview of Server Diagnostics Congurations
9 Requirements
9 General Requirements
9 Storage Device Requirements
10 Local and Remote Requirements
10 NetBoot Server Requirements
11 Chapter 2: Setup and Installation
11 Setting Up a Storage Device for Server Diagnostics Installation
13 Installing Server Diagnostics EFI
14 Restoring Server Diagnostics EFI
14 Installing Server Diagnostics Mac OS X
16 Setting Up a NetBoot Server
18 Deleting the Server Diagnostics NetBoot Image
19 Chapter 3: Starting Up Server Diagnostics
19 Changing the Startup Disk
20 Changing the Startup Disk in System Preferences
20 Changing the Startup Disk Using the Command-Line Interface
21 Changing the Startup Disk Using Apple Remote Desktop
21 Changing the Startup Disk Temporarily at Startup
22 Disabling the Firmware Password
24 Chapter 4: Using Server Diagnostics
24 Setting Server Diagnostics to Host, Client, or Local Mode
25 Remotely Testing a Client Server
27 Testing the Local Server Using Server Diagnostics EFI
27 Testing the Local Server Using Server Diagnostics Mac OS X
28 Using Server Diagnostics EFI
29 Customizing Server Diagnostics EFI Test Settings
30 Clearing the Test Log
30 Viewing the Hardware Prole
30 Shutting Down or Restarting the Server
3
30 Viewing Saved Logs
31 Taking Screenshots
31 Using Server Diagnostics Mac OS X
32 Customizing Server Diagnostics Mac OS X Test Settings
33 Working with Test Groups
34 Viewing Logs
35 Setting Log Preferences
36 Shutting Down or Restarting the Server
36 Quitting Server Diagnostics Mac OS X While a Test Is Running
37 Appendix: Server Diagnostics Test Reference
37 Comparison of Available Tests
38 Server Diagnostics EFI Tests
38 Startup Tests
39 AirPort Tests
39 Ethernet Controller Tests
40 Hard Drive Tests
40 Memory Tests
43 Power Supply Tests
43 Processor Tests
43 Sensor Tests
43 SMC PID Sensor Tests
43 USB Tests
44 Server Diagnostics Mac OS X Tests
44 Startup Tests
44 AirPort Tests
45 Bluetooth Tests
45 Ethernet Controller Tests
46 Hard Drive Tests
47 Sensor Tests
47 SMC PID Sensor Tests
48 USB Tests
48 Video Controller Tests
4 Contents
Overview and Requirements
1
Apple Server Diagnostics tests your server for
hardware issues.
Apple Server Diagnostics, also referred to as Server Diagnostics, runs a customizable
set of tests to help you diagnose issues with the following components:
AirPort Â
Bluetooth Â
Boot ROM Â
Ethernet controller Â
Fan Â
Hard drive Â
Memory Â
Processor Â
Sensor Â
USB ports Â
Video controller Â
®
5
You can run Apple Server Diagnostics in Extensible Firmware Interface (EFI), which
is referred to as Server Diagnostics EFI, or in Mac OS X Server, which is referred to as
Server Diagnostics Mac OS X.
By running Server Diagnostics EFI, you can diagnose hardware issues that prevent
Mac OS X Server from successfully starting up. You can also run tests without
interference from Mac OS X Server.
However, Server Diagnostics Mac OS X provides an enhanced interface and has
more extensive sensor, hard drive, and video controller tests. For a comparison and
description of available tests, see “Server Diagnostics Test Reference” on page 37.
You can test the server by running Server Diagnostics on the server. You can also run
Server Diagnostics remotely on a computer with a network connection to the server.
Note: This guide describes how to use Apple Server Diagnostics version 3X108, which
is included on the Admin Tools disc (Mac OS X Server version 10.6 or later).
6 Chapter 1 Overview and Requirements
Overview of Server Diagnostics Congurations
You can install and run Server Diagnostics in a variety of ways, so choose the method
that best suits your needs. There are several options, each with advantages and
disadvantages:
Option Considerations
Use the preinstalled Server Diagnostics EFI Advantages:
 You can use Server Diagnostics EFI.
 You don’t need a portable storage device.
 No installation is necessary.
Disadvantages:
 You need physical access to the server.
 Damage to the startup volume may prevent
access to Server Diagnostics EFI.
 You can’t save logs or screenshots locally.
 You must restore Server Diagnostics if you
erase the volume it’s installed on.
Install Server Diagnostics EFI on a portable
storage device
Host a NetBoot server Advantages:
Advantages:
 You can use Server Diagnostics EFI.
 You can use the same portable storage device
to test multiple servers.
 You can save logs and screenshots locally.
Disadvantages:
 You need physical access to the server.
 You need a volume on the portable storage
device that has 100 MB of available space and
that doesn’t have Mac OS X or Mac OS X Server
installed.
 The portable storage device must be physically
connected to the server.
 You can use Server Diagnostics EFI.
 You don’t need to install Server Diagnostics
on an internal volume on the server or on a
portable storage device.
 You can use a single Server Diagnostics install
image to test multiple servers.
Disadvantages:
 You need physical access to the server.
 You need a server to host NetBoot service and
the Server Diagnostics install image.
 The server must be on the same subnet as the
NetBoot server.
 You can’t save logs or screenshots locally.
Chapter 1 Overview and Requirements 7
Option Considerations
Start up the Server Diagnostics EFI located on the
Admin Tools disc
Advantages:
 You can use Server Diagnostics EFI.
 You can use the same disc to test multiple
servers.
Disadvantages:
 You need network access to the server.
 You can’t save logs locally.
Install Server Diagnostics Mac OS X on a portable
storage device
Advantages:
 You can use Server Diagnostics Mac OS X.
 You can use a single portable storage device to
test multiple servers.
Disadvantages:
 You need an empty volume on the portable
storage device with 10 GB of available space.
 You must install Mac OS X Server on the empty
volume.
 The portable storage device must be physically
connected to the server.
Install Server Diagnostics Mac OS X on an internal
volume
Advantages:
 You can use Server Diagnostics Mac OS X.
 You don’t need physical access to the server to
run Server Diagnostics Mac OS X remotely (if
you have Apple Remote Desktop).
Disadvantages:
 You need an empty volume on the server with
10 GB of available space.
 You must install Mac OS X Server on the empty
volume.
8 Chapter 1 Overview and Requirements
Requirements
Before you can run Server Diagnostics, you must meet general, storage device, and
local and remote requirements.
General Requirements
To run Server Diagnostics, you need the following:
A Mac Pro with Mac OS X Server v10.6 or later installed Â
The  Mac OS X Server Install DVD and Admin Tools disc included with the Mac Pro
(both discs should be version 10.6 or later)
Storage Device Requirements
Depending on whether you want to run Server Diagnostics EFI, Server Diagnostics
Mac OS X, or both, you need empty volumes on the server or on a portable
storage device.
To run Server Diagnostics Mac OS X, the storage device must use the GUID Partition
Table partition scheme. If you’re running only Server Diagnostics EFI on the storage
device, you don’t need to use the GUID Partition Table partition scheme.
You can run both versions of Server Diagnostics by having two empty volumes on the
same server or portable storage device. You need at least one of the following:
In order to You need
Run Server Diagnostics EFI A volume on the server that has at least 100 MB
of available space, but doesn’t have Mac OS X or
Mac OS X Server installed
Run Server Diagnostics Mac OS X An empty volume on the server with at least
10 GB of available space, which will be used for
a dedicated Mac OS X Server installation
Test multiple servers and run Server
Diagnostics EFI
Test multiple servers and run Server Diagnostics
Mac OS X
A USB 2.0 ash drive, or USB 2.0 or FireWire hard
drive with a volume that has at least 100 MB of
available space but doesn’t have Mac OS X or
Mac OS X Server installed
A USB 2.0 or FireWire hard drive that has an
empty volume with at least 10 GB of available
space
Chapter 1 Overview and Requirements 9
Local and Remote Requirements
To run Server Diagnostics locally on the server, you need to connect a keyboard,
mouse, and display.
To run Server Diagnostics remotely, you need the following:
A Macintosh computer with Mac OS X v10.6 or later installed. This computer is Â
referred to as the host computer.
A server with Mac OS X Server v10.6 or later installed. This server is referred to as Â
the client server.
A network connection with DHCP active or a direct Ethernet connection from the Â
host computer to the client server.
The client server must have Server Diagnostics installed on an internal volume or on Â
a connected portable storage device; or it must be able to run Server Diagnostics
from a NetBoot server.
The host computer must run Server Diagnostics Mac OS X. The client server can run Â
Server Diagnostics EFI or Server Diagnostics Mac OS X.
If the client server is running Server Diagnostics Mac OS X, you must be able to Â
log in to the root account. The root account gives a system administrator complete
access to the server.
NetBoot Server Requirements
To host Server Diagnostics EFI on a NetBoot server, your NetBoot server must:
Have Mac OS X Server v10.5 (10.5.8 or later recommended) or Mac OS X Server v10.6 Â
(10.6.4 or later recommended) installed.
Be on the same subnet as the server being tested. Â
Have 100 MB of hard disk space available for a Server Diagnostics NetBoot image. Â
10 Chapter 1 Overview and Requirements
Setup and Installation
2
Before you can run Server Diagnostics, you must set up your
testing environment and install Server Diagnostics.
Make sure you meet Server Diagnostics requirements before attempting setup
and installation. For information, see “Requirements” on page 9.
Server Diagnostics EFI is preinstalled on the server. The instructions in this chapter
show you how to install Server Diagnostics in a dierent location or set up
a NetBoot server.
Setting Up a Storage Device for Server Diagnostics Installation
To set up an internal volume or portable storage device for Server Diagnostics
installation, you need at least 100 MB of available space for Server Diagnostics EFI
or at least 10 GB of available space for Server Diagnostics Mac OS X, which requires
installing Mac OS X Server. These requirements are described in detail in “Storage
Device Requirements” on page 9.
If you’re installing Server Diagnostics Mac OS X on a volume, the storage device should
use the GUID Partition Table partition map scheme.
To view the storage device’s partition map scheme, open Disk Utility and select the
storage device. Make sure you select the storage device and not a volume within the
storage device.
At the bottom of the Disk Utility window, Partition Map Scheme should be GUID
Partition Table.
To repartition an in-use storage device, run Disk Utility from the Mac OS X Install DVD
or the Mac OS X Server Install DVD or run Disk Utility while your server is connected to
another computer and is in target disk mode. These methods erase the contents of
your server’s hard disk and require you to reinstall and recongure Mac OS X Server.
11
WARNING: The following instructions could erase all data on your storage device.
Back up critical data before performing the following instructions.
To create and format empty storage device volumes:
1 Insert the Mac OS X Server Install DVD.
2 Restart the server and hold down the server’s Option key while it restarts.
3 When a list of startup disks appears, select Mac OS X Server Install Disc and click the
arrow button.
If it isn’t listed and you’re connecting to a computer over AirPort, select the AirPort
network in the pop-up menu under the startup disk list.
4 Select a language and click Next (right-arrow).
5 Choose Utilities > Disk Utility.
6 Select the storage device you want to set up.
Make sure you select a storage device, and not volumes within the storage device.
Volumes within a storage device are indented one level.
7 Click the Partition tab.
8 If the partition map scheme of the storage device isn’t GUID Partition Table and you’re
going to install Server Diagnostics Mac OS X, choose something besides “Current” in
the Volume Scheme pop-up menu, then click Options, select GUID Partition Table, and
click OK.
Changing the volume scheme erases all data on the storage device.
9 Review the partition sizes and adjust them to meet Server Diagnostics storage
requirements.
To do this Do this
Display a partition’s size Click the partition and review the Size eld.
Set the size of the partition Edit the Size eld.
Create more partitions Select a partition and click the Add (+) button.
Delete partitions Select it and click the Delete (–) button.
Name a partition Select it and enter a name in the Name eld.
10 If you’re installing Server Diagnostics EFI on a volume, select the volume and choose
MS-DOS (FAT) from the Format pop-up menu.
12 Chapter 2 Setup and Installation
Because this name is used when selecting which
volume to start up Mac OS X from, choose a
name that identies the volume as being used
for Server Diagnostics.
If you’re installing Server Diagnostics Mac OS X on a volume, select the volume and
choose Mac OS Extended (Journaled).
11 Click Partition.
12 Choose Disk Utility > Quit Disk Utility, and then choose Mac OS X Installer > Quit
Mac OS X Installer.
After you nish setting up volumes, you can install Server Diagnostics EFI or Server
Diagnostics Mac OS X. For information, see the following topics:
“ Â Installing Server Diagnostics EFI” on page 13
“ Â Installing Server Diagnostics Mac OS X” on page 14
Installing Server Diagnostics EFI
Before you install Server Diagnostics EFI, make sure your storage device has a volume
that has at least 100 MB of available space and that is formatted as MS-DOS (FAT).
The volume will be erased, so make sure all important data on the volume is backed
up. For more information, see “Setting Up a Storage Device for Server Diagnostics
Installation” on page 11 .
To perform these instructions, you need the Admin Tools disc v10.6 or later included
with the server.
If you perform this task to install Server Diagnostics EFI on an internal volume on the
server, you need administrator access to the server. If you perform this task to install
Server Diagnostics EFI on a portable storage device, you can use any computer that
you have administrator access to.
If you want to connect a host computer directly to the server and the host computer
doesn’t provide DHCP service on the port used to connect to the server, you must
create a le on the server that assigns an IP address to the server. However, if the host
computer provides DHCP service, don’t create this le. For information about how to
nd out if a computer is providing DHCP service, see Network Services Administration at
www.apple.com/server/macosx/resources.
To install Server Diagnostics EFI:
1 Insert the Admin Tools disc.
2 On the server, open AppleServerDiagnosticsEFI.pkg (located in /Diagnostics/
on the disc).
3 Follow the onscreen instructions, and at the Select Destination step, choose a volume
that has at least 100 MB of available space and doesn’t have Mac OS X Server installed.
4 If you’re asked to authenticate, authenticate as a user with administrator privileges.
Chapter 2 Setup and Installation 13
5 If you want to connect a host computer directly to the server and the host computer
doesn’t provide DHCP service on the port used to directly connect to the server, do
the following:
a Open TextEdit (located in /Applications/).
b In a new le, enter an IP address that’s not in use by the host computer.
For example, enter:
12 3 .123 .12 3 .12 3
If TextEdit doesn’t open with a new blank le, choose File > New.
c Choose Format > Make Plain Text.
d Choose File > Save As.
e Name the le axd_set_ip_address, and then change the location of the le to the
volume with Server Diagnostics EFI installed.
f Select “If no extension is provided, use ‘.txt’,” and then click Save.
Restoring Server Diagnostics EFI
Server Diagnostics EFI is preinstalled on the startup volume. If you erase the startup
volume, you’ll erase Server Diagnostics EFI. If you install Server Diagnostics EFI instead
of restoring it, you can’t start up Server Diagnostics EFI by holding down the D key at
startup.
To restore Server Diagnostics EFI:
1 Insert the Admin Tools disc.
2 On the server, open AppleServerDiagnosticsHD.pkg (located in /Diagnostics/ on the
disc).
3 Follow the onscreen instructions, and at the Select Destination step, choose a volume
that has Mac OS X Server installed.
4 If you’re asked to authenticate, authenticate as a user with administrator privileges.
Installing Server Diagnostics Mac OS X
Before you install Server Diagnostics Mac OS X, make sure that your storage device
uses the GUID Partition Table partition scheme and that it has an empty volume with
10 GB of available space. For more information, see “Setting Up a Storage Device for
Server Diagnostics Installation” on page 11 .
14 Chapter 2 Setup and Installation
If you perform this task to install Server Diagnostics Mac OS X on an internal volume
on the server, you need administrator access to the server. If you perform this task
to install Server Diagnostics Mac OS X on a portable storage device, you can use any
computer you have administrator access to.
Installing Server Diagnostics Mac OS X involves three steps:
Install Mac OS X Server with minimal options selected. Â
Copy Server Diagnostics Mac OS X from the  Admin Tools disc to /Applications/.
Congure Mac OS X Server. Â
By dedicating a minimal installation of Mac OS X Server for use with Server Diagnostics
Mac OS X, you reduce the risk of server processes interrupting Server Diagnostics
testing.
To install Server Diagnostics Mac OS X:
1 Insert the Mac OS X Server Install DVD.
2 Restart the server and hold down the server’s Option key while it restarts.
3 When a list of startup disks appears, select Mac OS X Server Install Disc and click the
arrow button.
If it isn’t listed and you’re connecting to a computer over AirPort, select the AirPort
network in the pop-up menu under the startup disk list.
4 Continue through the installer until you reach the step where you select the disk to
install Mac OS X Server on.
5 Select a volume that’s at least 10 GB.
If the volume isn’t empty, choose Utilities > Disk Utility. Select the volume. In the Erase
pane, click Erase. After the volume is erased, choose Disk Utility > Quit Disk Utility.
6 Click Customize, deselect all checkboxes, click OK, and then click Install.
When the Installer nishes installing Mac OS X Server, the computer restarts and the
Mac OS X Server setup assistant opens.
7 Continue through the setup assistant and enter information that’s requested.
In the Users and Groups step, select Congure Manually. Don’t enable services.
When you nish entering information in the setup assistant, the login window appears.
8 Log in with the user name “root” and the password of the user you created in the
setup assistant.
You must set up and run Server Diagnostics Mac OS X as root. Otherwise, you can’t test
the server you’ve installed Server Diagnostics Mac OS X on.
9 Insert the Admin Tools disc.
Chapter 2 Setup and Installation 15
Loading...