Cisco Systems SPA303 User Manual

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USER GUIDE

Cisco Small Business

Cisco SPA300 Series and SPA500 Series IP Phones with Cisco Unified Communications UC320W

Phone Models: SPA301, SPA303, SPA501G, SPA502G, SPA504G, SPA508G, SPA509G, SPA525G, SPA525G2

Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks.Third-partytrademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1110R)

© 2011-2012Cisco Systems, Inc. All rights reserv

78-19372-01C0

 

Contents

 

 

 

 

 

 

Chapter 1: Getting Started

6

Overview of the Cisco Small Business IP Phones

7

Phone Features

8

Model Comparison

8

Phone Components of Cisco SPA301

9

Phone Components of Cisco SPA303 and Cisco SPA500 Series Models

11

Cisco SPA500S Attendant Console

14

Connecting Wired and Wireless Headsets (Optional)

15

Using Softkeys to Handle Calls

17

Using Your Line Buttons

20

Extensions

20

Shared Lines

20

Status Indicators

21

Using the Feature Buttons

21

Entering and Editing Characters

23

Chapter 2: Using Basic Phone Functions

26

Choosing an Audio Device

27

Adjusting Volume and Muting

29

Placing, Answering, and Managing Calls

30

Placing a Call

31

Answering, Diverting, and Ending Calls

33

Managing Multiple Calls

34

Using a Hot Phone

35

Using a Paired Phone

36

Using the Intercom and Paging Features

37

Transferring Calls

39

Viewing and Returning Missed Calls

41

Forwarding All Calls

43

Setting Do Not Disturb

44

 

 

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W

3

 

Contents

 

 

 

 

 

 

Enabling or Disabling Call Waiting

45

Picking Up a Call for Another Extension

46

Parking a Call

47

Creating a Three-Way Conference Call

49

Using the Phone Directories

50

Using Your Contact List (Personal Address Book)

51

Using the Corporate Directories

54

Using the Call History Lists

54

Setting or Changing a Phone Password

56

Using the Voicemail System

58

Setting Up Your Voicemail Box

58

Accessing Voicemail

59

Voicemail Options

60

Chapter 3: Using Advanced Phone Features

63

Configuring Privacy Features

64

Enabling and Using Dial Assistance

66

Creating and Using Personal Speed Dials

67

Adjusting Your Display Screen

69

Configuring the Phone Screen Saver

71

Customizing the Ring Tones for Your Extensions

75

Using Star Codes on Cisco IP Phones

76

Using the Interactive Voice Response Menu on Cisco SPA301 and Cisco

SPA501G

79

Connecting a Cisco SPA525 Model Phone to the Wireless Voice Network

80

 

 

Using the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile Phone 81

Enabling Bluetooth

82

Pairing Your Cisco SPA 525G2 with a Bluetooth-Enabled Mobile Phone

82

Initiating Pairing from the Cisco SPA 525G2

83

Initiating Pairing from Your Bluetooth-Enabled Mobile Phone

84

Importing Your Mobile Phone Address Book into the Cisco SPA 525G2

85

 

 

 

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W

4

Contents

Making a Mobile Phone Call Using Your Cisco SPA 525G2

86

Receiving Mobile Phone Calls Using the Cisco SPA 525G2

87

Switching Audio from Your Cisco SPA 525G2 to Your Mobile Phone

87

Viewing Mobile Phone Battery and Signal Information on Your Cisco SPA

 

525G2

87

Charging Your Mobile Phone Using Your Cisco SPA 525G2

88

Changing the System Time Settings

89

Appendix A: Using an Analog Phone with the Cisco UC320W

91

Basic Calling Functions on Analog Phones

91

Using Star Codes for Special Features on Analog Phones

92

Appendix B: Where to Go From Here

95

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W

5

1

Getting Started

This guide provides information to help you use your Cisco Small Business IP Phone with the Cisco Unified Communications UC320W. Before using your phone, read this chapter to become familiar with the phone features. Refer to these topics:

Overview of the Cisco Small Business IP Phones, page 7

Phone Features, page 8

Cisco SPA500S Attendant Console, page 14

Connecting Wired and Wireless Headsets (Optional), page 15

Using Softkeys to Handle Calls, page 17

Using Your Line Buttons, page 20

Using the Feature Buttons, page 21

Entering and Editing Characters, page 23

Notes:

This guide is intended for phone users with a Cisco UC320W phone system. Some features vary in other call control environments. For other phone documentation, see Appendix B, “Where to Go From Here.”

For information about using an FXS phone with the Cisco UC320W, see

Appendix A, “Using an Analog Phone with the Cisco UC320W.”

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W

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Getting Started

1

 

Overview of the Cisco Small Business IP Phones

 

 

 

 

 

Overview of the Cisco Small Business IP Phones

The Cisco Small Business IP Phones are full-featuredphones that support communications within your office and with the outside world, whether through local telephone lines or Voice over IP (VoIP) networks.

Calling Features: Features include call forwarding, redialing, speed dialing, call transfers, conference calls, intercom calls, and voicemail access. Depending on the phone model, you can make and receive calls with the handset, thebuilt-inspeaker, or a compatiblethird-partyheadset that you install separately.

Networking Features: The Cisco Small Business IP phones connect to the computer network through Ethernet ports. The Cisco SPA525G/G2 can connect to a wireless voice network, if available. Most models also have an additional Ethernet port that you can use to connect a computer to the network. (Not applicable to the Cisco SPA525G/G2 when used wirelessly.)

Power: Unlike traditional phones, Cisco Small Business IP phones require a separate power source. Depending on the phone model, the phone may receive power from an Ethernet switch on your network or from a power adapter.

Care: The Cisco Small Business IP phones are electronic devices that should not be exposed to excessive heat, sun, cold, or water. To clean the equipment, use a slightly moistened paper or cloth towel. Do not spray or pour cleaning solution directly onto the hardware unit.

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W

7

Getting Started

1

 

Phone Features

 

 

 

 

 

Phone Features

Use the information in these sections to learn more about your phone.

Model Comparison, page 8

Phone Components of Cisco SPA301, page 9

Phone Components of Cisco SPA303 and Cisco SPA500 Series Models, page 11

Model Comparison

 

SPA301

SPA501G

SPA502G

SPA303

SPA504G

 

SPA508G

SPA509G

SPA525G SPA525G2

 

 

 

 

 

 

 

 

 

Screen

None. Use paper

 

128 X 64 monochrome

 

320 x 240

 

labels

 

 

 

 

 

 

color

 

 

 

 

 

 

 

 

 

 

Line/

1

8

1

3

4

 

8

12 a

5

Feature

 

 

 

 

 

 

 

 

 

Buttons

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Softkeys

4 fixed

4 fixed

 

 

 

4 dynamic

 

 

 

 

 

 

 

 

 

 

 

Navigation

None

 

Four-waynavigation

 

Four-way

Button

 

 

 

 

 

 

 

 

navigation

 

 

 

 

 

 

 

 

 

with center

 

 

 

 

 

 

 

 

 

Select button

 

 

 

 

 

 

 

 

 

 

PoE

No

Yes

Yes

No

Yes

 

Yes

Yes

Yes

Capable

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

a.Cisco SPA509G has eight buttons around the screen and four buttons with paper labels.

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W

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Getting Started

1

 

Phone Features

 

 

 

 

 

Phone Components of Cisco SPA301

#

Phone Feature

Description

 

 

 

1.

Handset

Audio device that can be used to place and answer

 

 

calls. Note: This model does not have a speaker or a

 

 

headset port.

 

 

 

2.

Message

The light indicates the phone or message status:

 

Waiting/Status

Unlit: The phone is available to place or receive

 

Indicator

 

calls, and there are no new voicemail messages.

 

 

 

 

Red (solid): You have a new voicemail message.

 

 

Note that a message is considered new until it is

 

 

saved or deleted.

 

 

Red (fast flashing): You have an incoming call.

 

 

Red (slow flashing): You have a call on hold.

 

 

Red (series of two fast flashes): Your phone has

 

 

temporarily lost its Ethernet connection.

 

 

(continues on the following page)

 

 

 

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W

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Getting Started

1

 

Phone Features

 

 

 

 

 

#

Phone Feature

Description

 

 

 

 

 

Message

Orange (solid): Your phone is not registered to the

 

Waiting/Status

call control system. This occurs when the phone is

 

Indicator

rebooting and has not yet registered.

 

(continued)

Orange (fast flashing): Your phone’s firmware is

 

 

 

 

upgrading.

 

 

Orange (slow flashing): Your phone is downloading

 

 

firmware.

 

 

 

Orange (series of two fast flashes): Your phone has

 

 

permanently lost its Ethernet connection. When the

 

 

phone is reconnected, it will reboot.

 

 

Green (slow flashing): Call forwarding or Do Not

 

 

Disturb is turned on. (When you lift the handset, you

 

 

will also hear an interrupted dial tone.)

 

 

 

3.

Ringer switch

Push to the On position to turn the ringer on. Push to

 

 

the Off position to turn the ringer off.

 

 

 

4.

Voicemail button

Press to access voicemail (if set up by your phone

 

 

administrator).

 

 

 

5.

FLASH button

Holds a call or transfers a call.

 

 

If you are on a call and receive a new call, press

 

 

 

FLASH

to place the first call on hold and answer

 

 

 

the new call. To toggle between the two calls,

 

 

 

press

FLASH twice.

 

 

To place a call on hold, press FLASH . To resume

 

 

 

the call, lift the handset and press FLASH twice.

 

 

To transfer a call, press FLASH . Then enter the

 

 

 

extension number or phone number. After the

 

 

 

other phone starts ringing, wait for an answer or

 

 

 

immediately press FLASH to complete the

 

 

 

transfer.

 

 

 

6.

Redial button

Press to redial the last number called.

 

 

 

 

 

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W

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Getting Started

1

 

Phone Features

 

 

 

 

 

#

Phone Feature

Description

 

 

 

7.

Volume button

Press repeatedly to increase the volume of the

 

 

handset (when the handset is off the phone) or ringer

 

 

volume (when the handset is on the phone).

 

 

 

8.

Keypad

May be used to enter numbers.

 

 

 

Phone Components of Cisco SPA303 and Cisco SPA500

Series Models

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W

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Getting Started

1

 

Phone Features

 

 

 

 

 

#

Phone Feature

Description

 

 

 

1.

Handset and

Audio devices used to place and answer calls.

 

Speaker

 

 

 

 

2.

Message Waiting

Indicates the status of your voicemail box.

 

Indicator

Unlit: You have no new messages, or your

 

 

 

 

voicemail box is not configured.

 

 

Red: You have a new voicemail message. Note

 

 

that a message is considered new until it is

 

 

saved or deleted.

 

 

Flashing Red: You have an incoming call.

 

 

 

3.

Screen

Not available on Cisco SPA501G

 

 

Displays information, softkeys, menus, or settings,

 

 

depending on the phone state and user inputs.

 

 

 

4.

Line and Feature

Not available on Cisco SPA502G

 

Buttons

May be used for extensions, shared phone lines, or

 

 

 

 

programmable features, as configured by your

 

 

phone administrator. For more information, see

 

 

Using Your Line Buttons, page 20.

 

 

Unused buttons can be configured as personal

 

 

speed dials. For more information, see Creating

 

 

and Using Personal Speed Dials, page 67.

 

 

 

5.

Softkey buttons

Perform specified actions or open menus. For

 

 

more information, see Using Softkeys to Handle

 

 

Calls, page 17.

 

 

 

6.

Additional Line/

Perform specified tasks, as configured by your

 

Feature Buttons for

phone administrator. The color indicates the status.

 

Cisco SPA509G

Paper labels are provided. For more information,

 

 

see Using Your Line Buttons, page 20.

 

 

 

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W

12

Getting Started

 

1

 

 

 

Phone Features

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

#

Phone Feature

Description

 

 

 

 

7.

Navigation Button

Not available on Cisco SPA501G

 

 

 

Moves the cursor left, right, up, or down through

 

 

 

the items on the screen. Note: Cisco SPA525G/G2

 

 

 

includes a Center Select button that selects an

 

 

 

highlighted option on the screen.

 

 

 

 

8.

Voicemail button

Connects to your voicemail box, if configured by

 

 

 

your phone administrator.

 

 

 

 

9.

Hold button

Places a call on hold.

 

 

 

 

10.

Setup button

Opens a menu to configure features and

 

 

 

preferences (such as your directory and speed

 

 

 

dials), to access your call history, and to set up

 

 

 

functions (such as call forwarding).

 

 

 

Note: For the Cisco SPA501G, this button

 

 

 

accesses the Interactive Voice Response menu.

 

 

 

For more information, see Using the Interactive

 

 

 

Voice Response Menu on Cisco SPA301 and

 

 

 

Cisco SPA501G, page 79.

 

 

 

 

11.

Mute button

When selected (steady red), prevents audio

 

 

 

transmission to the connected caller. Note: A

 

 

 

flashing Mute button indicates that the network

 

 

 

connection cannot be found.

 

 

 

 

12.

Volume button

Adjusts the volume of the active audio device

 

 

 

(handset, headset, or speaker) or ringer volume

 

 

 

(when the phone is ringing or the phone is idle).

 

 

 

Press + to increase the volume, or press- to

 

 

 

decrease the volume.

 

 

 

 

13.

Headset button

When selected (steady green), uses the headset

 

 

 

as the audio device for a call.

 

 

 

 

 

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W

13

Getting Started

 

1

 

 

 

Cisco SPA500S Attendant Console

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

#

Phone Feature

Description

 

 

 

 

14.

Speaker button

When selected (steady green), uses the speaker

 

 

 

as the audio device for a call.

 

 

 

 

15.

Keypad

May be used to enter numbers and letters, and to

 

 

 

select menu options.

 

 

 

 

 

Cisco SPA500S Attendant Console

The Cisco SPA500S attendant console attaches to a Cisco SPA500 Series IP phone to provide additional feature buttons. Up to two 32-buttonunits can be attached to a phone to provide a total of 64 feature buttons.

Your phone administrator can configure these buttons for a variety of purposes, such as speed dial, call park, call pickup, intercom, and caller ID blocking. Paper labels indicate the function of each button.

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W

14

Getting Started

1

 

Connecting Wired and Wireless Headsets (Optional)

 

 

 

 

 

Connecting Wired and Wireless Headsets (Optional)

The IP phones support wired and wireless headsets from different manufacturers. Cisco SPA525G/G2 also support Bluetooth headsets. For the latest supported models, contact your reseller.

Each brand and type of headset may require different steps for connection.

Consult the documentation for your particular headset for more information.

Additional information can be found at the manufacturer’s websites.

Task

Instructions

 

 

Connecting a wired

Connect the 2.5mm connector from the headset

headset

into the headset port on the right side of the IP

 

phone.

 

 

Connecting a Wireless

Connect the headset’s phone cord into the phone

(non-BlueTooth)headset

port on the back of the IP Phone.

 

 

Connecting and enabling

Available on Cisco SPA525G/G2 only

a Bluetooth headset

To enable Bluetooth:

Cisco SPA525G/G2

 

 

 

1.

Press .

 

2.

Select User Preferences.

 

3.

Select Bluetooth Configuration.

 

4.

Press the right-arrownavigation button to turn

 

 

Bluetooth On.

 

5.

Press Save .

 

 

 

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W

15

Getting Started

1

 

Connecting Wired and Wireless Headsets (Optional)

 

 

 

 

 

Task

Instructions

 

 

 

 

Creating a profile for

Available on Cisco SPA525G/G2 only

your Bluetooth headset

1.

After enabling Bluetooth, press .

Cisco SPA525G/G2

 

 

 

 

 

 

2.

Select User Preferences.

 

 

3.

Select Bluetooth Configuration.

 

4.

Scroll to Bluetooth Mode and press the right-

 

 

arrow navigation button

to select one of the

 

 

following options:

 

 

 

Phone: Your Cisco SPA 525G2 will pair with

 

 

a Bluetooth headset only. Select this option if

 

 

you will not use the Cisco SPA 525G2 with a

 

 

Bluetooth-enabledmobile phone.

 

 

Both: Your Cisco SPA 525G2 can use a

 

 

Bluetooth headset, or operate with your

 

 

Bluetooth-enabledmobile phone. At any

 

 

time, a connection can be made to either the

 

 

Bluetooth headset or the Bluetooth-enabled

 

 

mobile phone. If multiple Bluetooth devices

 

 

are in range, the device with a higher priority

 

 

is enabled first, based on the order of

 

 

devices in the Bluetooth Configuration >

 

 

Bluetooth Profiles list.

 

 

5.

Scroll to Bluetooth Profiles and press the right-

 

 

arrow navigation button

to open the profile

 

 

screen.

 

 

 

 

6.

Press

Scan

to scan for your headset. If the

 

 

device is not detected, ensure the headset is

 

 

powered on and has Bluetooth enabled, and

 

 

retry the scan.

 

 

7.

In the list of found devices, select your headset

 

 

and press

Select to edit the profile.

 

8.

Scroll to PIN and enter the PIN for your Bluetooth

 

 

headset.

 

 

 

9.

Scroll to Connect Automatically and press the

 

 

right-arrownavigation button to selectOn.

 

10. Press

Connect .

 

 

 

 

 

 

 

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W

16

Getting Started

1

 

Using Softkeys to Handle Calls

 

 

 

 

 

Using Softkeys to Handle Calls

Softkeys are dynamic buttons that appear on the phone screen to provide access to special functions for the current task or the selected menu.

Four softkeys can be displayed at one time. When additional options are available, a right-arrowicon (>) orleft-arrowicon (<) appears at the right or left end of the softkey area. Press theleft-arroworright-arrownavigation button to view more softkeys.

Refer to the following table for information about common softkeys for handling calls.

NOTE Softkey labels vary on different models. Availability of a particular softkey depends on the phone state, the configuration, and the phone model.Not available on the

Cisco SPA301 or the Cisco SPA501G.

Softkey

Function

 

 

 

 

> or <

Indicates that more softkeys are available by pressing

 

the left-arroworright-arrownavigation button.

 

 

 

Answer

Answers a ringing call.

 

 

 

Bxfer, BlindXfer

To transfer a call to another user without announcing the

 

call, press this softkey, enter the extension or phone

 

number, and then press the softkey again. Also see

 

Transfer or Xfer.

 

 

 

Call Rtn

Returns the last call that was received on this phone.

 

 

 

 

Cfwd, -Cfwd

Press

Cfwd

to forward all incoming calls. Then enter

 

an extension or phone number. Press -Cfwd

to receive

 

calls normally.

 

 

 

 

 

Dnd, -Dnd,Clr Dnd

Press

Dnd

to prevent calls from ringing your phone;

 

calls are forwarded to your Call Forward All number.

 

Press

-Dnd

or Clr Dnd to receive calls normally. Also

 

see Ignore.

 

 

 

 

Conf

During an active call, press this softkey to initiate a

 

conference call. Enter a number, wait for an answer, and

 

then press

Conf again. Also see Conflx or Conf Line.

 

To end the conference for everyone, press

End Call or

 

hang up. To exit the conference and allow the other

 

callers to continue the call, press Join .

 

 

 

 

 

 

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W

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Getting Started

1

 

Using Softkeys to Handle Calls

 

 

 

 

 

Softkey

Function

 

 

 

 

 

Conflx

When you have an active call and a held call on your

or Conf Line

phone, press this softkey to create a conference for

 

these calls. If you have multiple calls on hold, you will be

 

prompted to choose a held call by pressing the line

 

button. Also see Conf.

 

 

 

 

To end the conference for everyone, press End Call or

 

hang up. To exit the conference and allow the other

 

callers to continue the call, press

Join .

 

 

 

Dir or Directory

To place a call from your local directory, press this

 

softkey. Use the navigation button to open a directory

 

and select a number. To dial a selected number, press

 

Dial . To exit without dialing, press

twice.

 

 

EditDial

When using a Redial list or Call History List, press this

 

softkey to edit the selected number before placing a call.

 

For example, you may need to edit a misdialed number

 

or change the dialing prefix. Then press

Dial

to place

 

the call.

 

 

 

 

 

Forward, Clr Fwd

Press Forward to forward all incoming calls. Then enter

 

an extension or phone number. Press Clr Fwd

to receive

 

calls normally.

 

 

 

 

 

 

 

 

End Call

Press to end the active call.

 

 

 

 

 

Exit

When viewing a menu on the screen, press this softkey

 

to return to the home screen.

 

 

 

 

 

Grpick

Press to display a list of ringing calls. Use the navigation

or Grpickup

button to select a call, and then press

Dial

to answer

 

it. Also see Pickup.

 

 

 

 

 

Hold

During a call, press this softkey to place the call on hold.

 

 

Ignore

When the phone is ringing, press this softkey to divert

 

the call to the configured Call Forward No Answer

 

Number. Also see Dnd, -Dnd, Clr Dnd.

 

 

 

 

Lcr

Returns the last called that was received on this phone.

 

 

Miss

Displays the Missed Calls list. Use the navigation button

 

to select a call, and then press

Dial .

 

 

 

 

New Call

After placing a call on hold, press this softkey to place a

 

new call.

 

 

 

 

 

 

 

 

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W

18

Getting Started

1

 

Using Softkeys to Handle Calls

 

 

 

 

 

Softkey

Function

 

 

 

 

 

 

Park, Unpark

During a call, press

Park

to place the call on hold in a

 

park slot. Enter one or more digits to identify your park

 

slot, and then press

Dial

. To unpark the call, press

 

Unpark , enter the park slot number, and then press

 

Dial .

 

 

 

 

Pickup

To answer a call ringing on another extension, press this

 

softkey, enter the extension number, and then press

 

Dial . Also see Grpick or Grpickup.

 

 

Redial

Displays a list of recently dialed numbers. Use the

 

navigation button to select a number, and then press

 

Dial .

 

 

 

 

 

 

Resume

Resumes a held call.

 

 

 

 

Select

Selects the highlighted item on the display screen.

 

 

Transfer or Xfer

If you want to transfer a call to another extension or

 

phone number, press this softkey. Enter the number.

For an immediate transfer, wait for the other phone to ring, and then press this softkey again.

For an attended transfer, wait for an answer, announce the call, and then press this softkey.

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W

19

Getting Started

1

 

Using Your Line Buttons

 

 

 

 

 

Using Your Line Buttons

Line buttons are used for extensions and shared lines, as configured by the phone administrator.

NOTE The phone also may have programmable feature buttons for special functions (see

“Using the Feature Buttons” section on page 21).

Not available on Cisco SPA301 and Cisco SPA502G. These phones have a personal extension only.

Extensions

An extension is an internal number at your site. Your phone may have line buttons for personal extensions and shared extensions. The button label displays the extension number.

Personal extensions appear on one phone only.

Shared extensions appear on two or more phones, allowing group members to monitor and manage calls. For more information, see Status Indicators.

Each line button supports two concurrent calls. Your phone may have multiple line buttons for the same extension number to support more calls.

If outbound calling is allowed from an extension, you must enter an access code (typically 9 ) before dialing an external number.

Shared Lines

A shared line is an analog phone line that is reserved for one or more users. Your phone may have line buttons for one or more shared lines. The button label may display a name, a port number, or a phone number.

If the shared line is assigned to a group, all members can monitor and manage calls. For more information, see Status Indicators.

Each shared line supports two concurrent calls.

If the line is available (unlit), you can press the line button to seize the line for an outbound call. No access code is required. Dial the phone number, including any long-distancecode that is required for your phone service.

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Getting Started

1

 

Using the Feature Buttons

 

 

 

 

 

Status Indicators

For shared lines, shared extensions, and paired phones, the line button indicates the status.

Unlit: Idle. Available to place a call.

Green (steady): Connected to a call on this phone.

Green (flashing): Holding a call on this phone. To resume the call, press the line button.

Orange (flashing): Ringing. To answer, lift the handset, or pressor. Then press the line button.

Red (steady): Connected to a call on another phone.

Red (flashing): Holding a call on another phone. To pick up the call, press the line button.

Orange (steady): There is an error. Contact your phone administrator for assistance.

Using the Feature Buttons

Your phone administrator may configure the following types of feature buttons for your phone.

Auto-dial (system speed dial): Press this button to immediately place a call to the specified user or telephone number. During an active call, you can press this button to immediately transfer the call. This is a blind transfer, with no opportunity to talk to the other party or to cancel the transfer.

Block Caller ID: To block your caller ID for a call, press the button, and then place the call. After you end the call, normal caller ID settings are in effect.

Call Park Slot: During an active call, press this button to place the call on hold in the specified park slot, such as Park Slot 2. To unpark the call from this phone, press this button again. You also can unpark the call from

another IP phone with the same park slot button, for example, Park Slot 2.

Alternatively, unpark the call from any IP phone by pressing Unpark

. When

prompted, enter the specified park slot number, and then press

Dial .

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Getting Started

1

 

Using the Feature Buttons

 

 

 

 

 

Force Night: The function depends on the day/night mode for your phone system. Check with your phone administrator for details.

-In a manual day/night system: Press to toggle between Day mode (green) and Night mode (red).

-In a system with an automated schedule: Press to temporarily override the schedule. The button is red. Press again to resume the normal schedule. The button is green.

Intercom: Press this button to initiate atwo-waycall to the phone speaker of the specified user. Press again to end the intercom call.

Phone Monitor orLine Monitor (also called Busy Lamp Field): Use this type of button to monitor all extensions on a phone (phone monitor) or a specified extension (line monitor). Press to call the user or to immediately transfer an active call to the user (blind transfer only). The button also functions as an Individual Pickup button to answer a call ringing on the monitored phone or line. Note that the line monitor button does not reflect the user's activity on other extensions such as Shared Lines and Shared Extensions.

-Red (steady): The monitored extension or phone is in use.

-Red (flashing): A call is on hold on the monitored extension or phone.

-Orange (flashing): A call is ringing on the monitored extension or phone. Press the button to pick up the call.

-Unlit: The monitored extension or phone is idle.

Unused Button: Optionally, use an unlabeled button as a personal speed dial button.

-To add a personal speed dial: Press and hold the unlabeled button for three to four seconds. When the Define Speed Dial window appears,

enter a Name for the button label. Press thedown-arrownavigation button, and then enter thePhoneNo. PressSave . Note: Personal speed dials can be overwritten by administrative changes on your phone.

-To use a personal speed dial: Press this button to immediately place a call to the specified user or telephone number. During an active call, you can press this button to immediately transfer the call. This is a blind transfer, with no opportunity to talk to the other party or to cancel the transfer.

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Getting Started

1

 

Entering and Editing Characters

 

 

 

 

 

Entering and Editing Characters

If you make a mistake when entering a number, you can edit your entry on the phone screen. On some screens, you can enter letters as well as numbers.

Not available on Cisco SPA301 or Cisco SPA501G

NOTE When entering a number for an outbound call, include the dialing prefix required to get an outside line, as well anylong-distanceprefix required for your phone service. (A dialing prefix is not required for a call placed from a shared phone line.)

Task

Instructions

 

 

 

Deleting a character

If you make a mistake, press DelChar to backspace

 

over the previous number or character.

 

 

 

 

 

Deleting all characters

 

 

 

 

Cisco SPA50xG models

Press

Clear

to erase your entry.

Cisco SPA525G/G2

Press

Option

, and then select Clear from the

 

menu.

 

 

 

 

 

 

 

Moving the cursor in a

 

 

 

 

field

 

 

 

 

Cisco SPA50xG models

Press the << softkey to move the cursor to the left,

 

or press the >> softkey to move the cursor to the

 

right.

 

 

Cisco SPA525G/G2

Press the right-arrownavigation button to move

 

the cursor to the right or press the left-arrowbutton

 

to move the cursor to the left.

 

 

Changing the mode to

Some fields allow you to enter letters and numbers.

numbers or letters

If you need to change the mode, use these

Cisco SPA50xG models

softkeys:

 

 

Num: numeric

 

Alpha: alphanumeric

 

Note: You may need to press the right-arrowor left-

 

arrow button to see these options.

 

 

 

 

 

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Getting Started

1

 

Entering and Editing Characters

 

 

 

 

 

Task

Instructions

Changing the mode to Some fields allow you to enter letters and numbers.numbers or letters If you need to change the mode, pressOption .Cisco SPA525G/G2 Then choose the input method:

 

Input Num: numeric

 

 

 

Input All: alphanumeric

 

 

 

 

Entering letters in

When your phone is in alphanumeric mode, you can

alphanumeric mode

enter the letters that are shown on the phone

 

keypad.

 

 

 

1.

Press a key. The screen displays the available

 

 

characters. For example, when you press 6 , the

 

 

options are mno6MNO.

 

 

 

2.

Repeatedly press the key until the correct

 

 

number or letter is selected, and then pause. For

 

 

example, quickly press 6

three times to enter

 

 

the letter o.The character is entered and the

 

 

cursor moves to the next position in the field.

 

 

Note: To enter spaces and special characters,

 

 

press these keys:

 

 

 

 

1 : 1 / : \ , ! ; $ ^ |

 

 

 

0 : Space 0 ~ ? > ‘ < “ *

 

 

 

* : . @ * & % [ ] _

 

 

 

 

# : # + - = ( ) { }

 

 

Editing a phone number

When using features such as the Redial list or the

on the display before

Missed Calls list, you can edit a displayed number

dialing

before dialing.

 

 

 

Use the navigation button to select a number, and

 

then edit it as follows:

 

 

 

On SPA303 and SPA50xG models, press

 

 

Edit . Enter your changes, and then press

 

 

OK . To place the call, press

Dial .

 

On SPA525G/G2, press

EditDial

. Enter your

 

 

changes and then press

Dial

to place the

 

 

call.

 

 

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Getting Started

1

 

Entering and Editing Characters

 

 

 

 

 

Using the Setup Menu

You can use the Setup menu to access resources such as the phone directory and the call history. To open the menu, press .

Not available on Cisco SPA301 or Cisco SPA501G

Task

Instructions

 

 

 

Selecting a menu option

1.

Press the up-arrowordown-arrownavigation

by scrolling

 

button to scroll to a menu option.

 

2.

Press Select . Alternatively, on the Cisco

 

 

SPA525G/G2, press the Center Select button.

 

Selecting a menu option Enter the number of the menu option.

by entering a number on

Example: In this example, press9 to select

the keypad

Network.

 

Setup

8

Voice Mail

 

9

Network

 

10

Product Info

 

11

Status

 

select

cancel

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25

2

Using Basic Phone Functions

This chapter provides instructions on using your phone’s basic functions. It includes these sections:

Choosing an Audio Device, page 27

Adjusting Volume and Muting, page 29

Placing, Answering, and Managing Calls, page 30

Using the Intercom and Paging Features, page 37

Transferring Calls, page 39

Viewing and Returning Missed Calls, page 41

Forwarding All Calls, page 43

Setting Do Not Disturb, page 44

Enabling or Disabling Call Waiting, page 45

Picking Up a Call for Another Extension, page 46

Parking a Call, page 47

Creating a Three-Way Conference Call, page 49

Using the Phone Directories, page 50

Using the Call History Lists, page 54

Setting or Changing a Phone Password, page 56

Using the Voicemail System, page 58

NOTE Before using this chapter, readChapter 1, “Getting Started” to become familiar with the phone components, softkeys, and line/feature buttons.

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Using Basic Phone Functions

2

 

Choosing an Audio Device

 

 

 

 

 

Choosing an Audio Device

Before placing a call, select an audio device: the handset, the built-inspeaker, or a compatiblethird-partyheadset that you have installed. Typically, only one audio device is used at a time.

NOTE For information about headsets, see “Connecting Wired and Wireless Headsets (Optional)” section on page 15.

Task

Instructions

 

 

Using the handset

Lift the handset off the hook.

 

 

 

Using the speaker

Press

or the line button (if the speaker is your

 

Preferred Audio Device). The handset can be either

 

on or off hook. Note: For more information, see

 

Choosing your preferred audio device in this table.

 

 

Using a headset

Not available on Cisco SPA301

 

Press

on your phone. The handset can be either

 

on or off hook. Note: When the headset is your

 

Preferred Audio Device, simply begin dialing a

 

number while the handset is on hook. See Choosing

 

your preferred audio device in this table.

 

 

 

Switching from the

Press

and verify that the button is lit. Place the

handset to the speaker

handset on the hook or leave it off hook.

during a call

 

 

 

 

Switching from the

Not available on Cisco SPA301

handset to a headset

Press

and verify that the button is lit. Place the

during a call

handset on the hook.

 

 

 

 

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Using Basic Phone Functions

2

 

Choosing an Audio Device

 

 

 

 

 

Task

Instructions

 

 

Choosing your preferred

Not available on Cisco SPA301, Cisco SPA501G,

audio device

or Cisco SPA525G/G2

 

If you press a line button or begin dialing without

 

lifting the handset, your Preferred Audio Device is

 

used. By default, the speaker is preferred.

 

Alternatively, you can choose the headset.

 

1.

Press

.

 

2.

Select Preferences.

 

3.

Select Preferred Audio Device, and then press

 

 

Edit .

 

4.

Press

Option to view and select a device.

 

5.

Press

OK , and then pressSave .

 

 

Choosing a Bluetooth

Available only on Cisco SPA525G/G2

headset for a call

1.

Make sure your headset is powered on.

 

 

2.

Press

on your phone (or, if supported, press

 

 

the Answer button on your Bluetooth headset

 

 

twice).

 

 

3.

Dial the number to place a call.

 

4.

Press the Answer button on your Bluetooth

 

 

headset to answer a ringing call. See the user

 

 

documentation for your Bluetooth headset for

 

 

more information.

 

For more options with Cisco SPA525G2, see Using

 

the Cisco SPA 525G2 With Your Bluetooth-

 

Enabled Mobile Phone, page 81.

 

 

 

 

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28

Using Basic Phone Functions

2

 

Adjusting Volume and Muting

 

 

 

 

 

Adjusting Volume and Muting

You can adjust the call volume for each audio device (handset, headset, and speaker). You also can adjust the ringer volume. During a call, you can mute and unmute your phone.

NOTE The volume settings apply to the selected device: handset, headset, speaker, or ringer.

Mute and headset are not available on Cisco SPA301.

Task

Instructions

 

 

Adjusting the audio

Cisco SPA301: Press the Volume button

volume during a call

repeatedly.

 

Other models: Press+ on the Volume button

 

to increase the volume, or press - to

 

decrease the volume. Optionally, press

 

Save to save this setting for future calls

 

(not available Cisco SPA501G).

 

 

Adjusting the audio

Cisco SPA301: Lift the handset. Press the

volume when the phone

Volume button repeatedly.

is idle

Other models: Choose any audio device.

 

 

Press + on the Volume button to increase the

 

volume, or press - to decrease the volume.

 

Optionally, press Save to save this setting

 

for future calls (not available Cisco SPA501G).

 

 

Adjusting the ringer

Cisco SPA301: Press the Volume button

volume when the phone

repeatedly.

is ringing or idle

Other models: Press+ on the Volume button

 

 

to increase the ringer volume, or press - to

 

decrease the ringer volume. Optionally, press

 

Save to save this setting for future calls

 

(not available Cisco SPA501G).

 

 

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Using Basic Phone Functions

2

 

Placing, Answering, and Managing Calls

 

 

 

 

 

Task

Instructions

 

 

Muting and unmuting

Not available on Cisco SPA301

your phone during a call

Press

to stop transmitting your audio to the

 

 

other party. For reassurance that your audio is

 

muted, verify that the Mute button is lit. Press the

 

Mute button again to resume the normal audio

 

functions. Note: When switching from the speaker to

 

the handset, mute is turned off automatically.

 

 

 

Placing, Answering, and Managing Calls

You can choose from a variety of methods to place, answer, and manage your calls. Refer to these topics:

Placing a Call, page 31

Answering, Diverting, and Ending Calls, page 33

Managing Multiple Calls, page 34

Using a Hot Phone, page 35

Using a Paired Phone, page 36

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Using Basic Phone Functions

2

 

Placing, Answering, and Managing Calls

 

 

 

 

 

Placing a Call

NOTE For information about dialing options, seeEntering and Editing Characters, page 23.

Task

Instructions

 

 

 

 

 

Placing a call

1.

Choose an audio device.

 

 

 

Use the handset:Lift it off hook.

 

 

 

Use the phone speaker: Press .

 

 

 

Use a headset (not included): Press

.

 

2.

Press a line button (optional). If you do not choose

 

 

a line button, the first button is used by default.

 

3.

Dial an extension number or an external number.

 

 

(See instructions below in this table.)

 

 

Note: Your phone system administrator may block

 

certain dialing patterns or may restrict them to

 

 

authorized users. When you dial a blocked pattern,

 

the input is considered invalid, and the call cannot

 

be placed. Depending on the system setup, when

 

you dial a restricted code, the input may be

 

 

considered invalid or you may be prompted to enter

 

a call authorization account code. In this case, a tone

 

will sound and a message will appear on the screen

 

(if applicable). Enter your account code followed by

 

* Privileges may vary for each user.

 

 

 

 

Dialing an external

 

Dial from a shared FXO (trunk) line:Enter

number

 

 

the phone number, including any long-

 

 

 

 

distance prefix required by your phone

 

 

 

 

service. No access code is needed.

 

 

 

Dial from a personal extension (if allowed):

 

 

 

Enter the access code, such as 9 . Enter the

 

 

 

phone number, including any long-distance

 

 

 

prefix required by your phone service. Check

 

 

 

with your phone administrator for details.

 

 

 

 

 

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Using Basic Phone Functions

2

 

Placing, Answering, and Managing Calls

 

 

 

 

 

Task

Instructions

 

 

 

 

 

Redialing a number

 

 

 

All models except Cisco

Press Redial . (Optionally, choose an audio device

SPA301 and Cisco

first.)

 

SPA501G

 

 

 

Cisco SPA301 and Cisco

1.

Lift the handset, press

or , or press a line

SPA501G

 

button (if applicable).

 

 

2.

Press .

 

 

 

Dialing from the

Not available on Cisco SPA301 or Cisco SPA501G

Directory

See Using the Phone Directories, page 50.

 

 

 

Dialing from the Call

Not available on Cisco SPA301 or Cisco SPA501G

History list

See Using the Call History Lists, page 54.

 

 

 

 

 

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Using Basic Phone Functions

2

 

Placing, Answering, and Managing Calls

 

 

 

 

 

Answering, Diverting, and Ending Calls

Speaker and headset not available for Cisco SPA301.

Task

Instructions

 

 

 

 

 

 

Answering a call

Options:

 

 

 

Lift the handset, press

or

, or press a line

 

button (if applicable).

 

 

 

PressAnswer .

 

 

 

If multiple lines are ringing, press the line button

 

to select a line.

 

 

 

 

Answering a second call

Press the flashing line button (or FLASH on the

during an active call

Cisco SPA301) to place the active call on hold and

 

answer the new call. Press the button again to

 

toggle between the two calls.

 

 

 

On Cisco SPA50xG models (except Cisco

 

SPA501G and SPA502G), the information for the

 

active call appears in the main area of the screen.

 

The information for the held call appears in a black

 

bar at the top of the screen.

 

 

 

On Cisco SPA525G/G2, the information for the

 

active calls appears on the screen. A white border

 

indicates the active call.

 

 

 

 

Diverting a call to the Call

Not available on Cisco SPA301 or Cisco SPA501G

No Answer Number

Press

Ignore . The call is immediately forwarded to

 

 

the Call No Answer Number (by default, voicemail).

 

For information about setting the Call No Answer

 

Number, see Forwarding All Calls, page 43.

 

 

 

 

Placing a call on hold

Press the Hold button (or the

FLASH

button on

 

Cisco SPA301). The caller hears a series of beeps

 

or music on hold (if configured).

 

 

 

 

 

 

Resuming a call on hold

 

 

 

 

 

 

 

 

 

Cisco SPA301

Press

FLASH twice.

 

 

Cisco SPA502G

Press

Resume .

 

 

All other models

Press the flashing line button.

 

 

 

 

 

 

 

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Using Basic Phone Functions

2

 

Placing, Answering, and Managing Calls

 

 

 

 

 

Task

Instructions

 

 

Ending a call

Replace the handset, or press the speaker or

 

headset button. Alternatively, press End Call . Note:

 

Pressing the line button ends all calls on the line.

 

 

Managing Multiple Calls

You can manage up to two calls on each line button.

Task

Instructions

 

 

Using the line button to

If you have a call on a line button and a new call

toggle between two calls

rings, press the line button to answer the new call

on the same line

and place the first call on hold. Press the line button

 

to toggle between the two calls, as needed.

 

SPA303 and SPA50xG models:The

 

information for the active call appears in the

 

main area of the screen, and the status is

 

Connected. The information for the held call

 

appears in a black bar at the top of the

 

screen.

 

Cisco SPA525G/G2: The information for

 

both calls appears on the screen. The active

 

call has a white border, and the status is

 

shown as Connected. The held call has no

 

border, and the status is shown as Holding.

 

 

Using the FLASH button

If you are on a call and receive a new call, press to

to toggle between two

place the first call on hold and answer the new call.

calls

To Toggle between the two calls, press FLASH

Cisco SPA301

twice.

 

 

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34

Using Basic Phone Functions

2

 

Placing, Answering, and Managing Calls

 

 

 

 

 

Task

Instructions

 

 

Viewing call information

Not available on Cisco SPA301 or Cisco SPA501G

on the screen

Press thedown-arrownavigation button

 

 

repeatedly to view the call information for

 

each line button and each call. You may have

 

up to two calls on each line button.

 

When a call is selected, you can use the soft

 

keys to perform tasks, such as resuming or

 

ending the call.

 

- On Cisco SPA303 and Cisco SPA50xG

 

models, the selected call appears in the

 

main area of the screen. The other call

 

appears at the top of the screen with a

 

black background.

 

- On Cisco SPA525G/G2, the selected call

 

appears with a white border. The other

 

call has no border.

 

 

Using a Hot Phone

Your phone system may have up to two hot phones. A hot phone is used exclusively for placing a call to a target number. For example, at a locked entrance, a hot phone could allow visitors to immediately call an attendant. In a medical clinic, a hot phone could allow personnel to immediately call for emergency assistance.

NOTE You may compare the hot phone function to the Private Line Automatic Dial (PLAR) or Hotdial function in other phone systems. The hot phone function applies to the phone, not to a line button.

To place a call to the target number, choose an audio device. There may be a short delay before the call is connected.

Use the handset: Lift it off hook.

Use the phone speaker (if available on the phone model): Press.

Use a headset (if applicable): Press.

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Using Basic Phone Functions

2

 

Placing, Answering, and Managing Calls

 

 

 

 

 

Using a Paired Phone

If you frequently work between two locations in the office, your phone system administrator may associate your primary phone with another phone The paired phone inherits the phone buttons from the primary phone, up to the total number of buttons available on the phone model.

When using a paired phone, be aware that it functions somewhat differently from an IP phone:

Basic phone functions are the same on both phones. You can resume a held call from either phone. On Cisco SPA phones, the phone button lights show the status of calls. For more information, see Status Indicators, page 21.

A paired phone has no soft key to forward all calls. It uses the call forward settings that are configured by the phone system administrator.

Pressing the Do Not Disturb (DND) softkey on a primary phone will prevent calls from ringing on the phone; however, calls will ring on the paired phone. A call is not diverted to the Call Forward No Answer destination until the timeout limit is reached. Pressing the DND softkey on the paired phone will divert calls to the specified Call Forward No Answer destination.

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36

Using Basic Phone Functions

2

 

Using the Intercom and Paging Features

 

 

 

 

 

Using the Intercom and Paging Features

Depending on your phone model and the feature buttons that are configured for you, you may be able to place an intercom call, page a group of phones, or make an announcement through an external speaker.

NOTE If Do Not Disturb is enabled on a target phone, the page is not transmitted to that phone.

Task

Instructions

 

 

 

Placing an intercom call

This feature requires a feature button that is

or group page from a

configured to place a call through the phone

feature button

speakers of a user or page group.

If configured

To initiate the call through your phone speaker,

 

 

simply press the feature button that is configured

 

for the intercom. A beep sounds through the

 

speaker of the target phone. You have two-way

 

audio for the conversation.

 

 

Alternatively, you can lift the handset or press

 

instead of using the speaker.

 

 

 

Sending a page through

This feature requires an external speaker that is

an external speaker

connected to the Line Out port of the Unified

If available

Communications System.

 

 

1.

Lift the handset or press

or .

 

2.

Enter the extension number for External Paging,

 

 

or use the Corporate Directory >

 

 

Groups Directory to find and dial the number.

 

 

For more information, see Using the Phone

 

 

Directories, page 50.

 

 

 

You have one-wayaudio to make the

 

 

announcement through the external speaker.

 

 

 

 

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37

Using Basic Phone Functions

2

 

Using the Intercom and Paging Features

 

 

 

 

 

Task

Instructions

 

 

Changing your auto-

Not available on Cisco SPA301

answer settings

 

 

 

 

 

Cisco SPA303 and

By default, all phones are configured to auto-

SPA50xG models

answer pages. To adjust this setting, follow these

 

steps:

 

 

1.

Press

.

 

2.

Select Preferences.

 

3.

Select Auto Answer Page, and then press

 

 

Edit .

 

4.

Press

Y/N to selectYes (auto-answeris

 

 

enabled) or No (auto-answeris disabled).

 

5.

Press

OK and then pressSave .

 

 

Cisco SPA525G/G2

By default, all phones are configured to auto-

 

answer pages. To adjust this setting, follow these

 

steps:

 

 

1.

Press

.

 

2.

Select User Preferences.

 

3.

Select Call Preferences.

 

4.

Select Auto Answer Page.

 

5.

Press the right-arroworleft-arrownavigation

 

 

button to select a check mark to enable this

 

 

feature or a minus sign (-)sign to disable this

 

 

feature.

 

 

6.

Press

Save .

 

 

 

 

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W

38

Using Basic Phone Functions

2

 

Transferring Calls

 

 

 

 

 

Transferring Calls

You can transfer a call to another extension or phone number.

Task

Instructions

 

 

 

 

 

 

 

 

 

 

 

Transferring a call

 

 

 

 

 

 

without announcing it

 

 

 

 

 

 

 

 

 

 

 

 

 

Cisco SPA301

1.

During an active call, press

FLASH . The first call is

 

 

placed on hold, a second line is opened, and you

 

 

hear a dial tone.

 

 

 

 

 

2.

Enter the extension or phone number for the third

 

 

party. For an outbound call, include the dialing

 

 

prefix required to get an outside line, as well as

 

 

any long-distanceprefix required for your phone

 

 

service. (No dialing prefix is required on a shared

 

 

line.)

 

 

 

 

 

3.

While the other phone is ringing, hang up.

 

 

 

 

 

 

 

Cisco SPA501G

1.

During an active call, press

 

 

 

 

 

.

 

 

 

 

 

 

 

 

 

 

2.

Enter the extension or phone number. For more

 

 

information, see Placing a Call, page 31.

 

 

 

 

 

 

3.

When the other phone begins to ring, press

 

 

 

 

again.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Other models

1.

During an active call, press

Bxfer or BlindXfer.

 

 

The call is placed on hold and a new line is

 

 

opened to dial the number.

 

 

 

 

 

2.

Enter the extension or phone number. For more

 

 

information, see Placing a Call, page 31.

 

 

 

 

 

 

 

Transferring a call after

 

 

 

 

 

 

announcing it

 

 

 

 

 

 

 

 

 

 

 

 

 

Cisco SPA301

1.

During an active call, press

FLASH . The first call is

 

 

placed on hold, a second line is opened, and you

 

 

hear a dial tone.

 

 

 

 

 

2.

Enter the extension or phone number for the third

 

 

party. For external numbers, include the digit

 

 

required to get an outside line (except on shared

 

 

lines).

 

 

 

 

 

3.

When the other party answers, announce the call,

 

 

and then hang up.

 

 

 

 

 

 

 

 

 

 

 

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W

39

Using Basic Phone Functions

2

 

Transferring Calls

 

 

 

 

 

Task

Instructions

 

 

 

 

 

 

 

 

 

 

 

Transferring a call after

 

 

 

 

 

 

announcing it (continued)

 

 

 

 

 

 

 

 

 

 

 

 

 

Cisco SPA501G

1.

During an active call, press

 

 

 

.

 

2.

Enter the extension or phone number. For more

 

 

information, see Placing a Call, page 31.

 

3.

When the other party answers, announce the call,

 

 

and then press

 

 

 

 

 

 

 

.

 

 

 

 

 

 

 

 

 

Other models

1.

During an active call, press

Xfer or Transfer.

 

 

The call is placed on hold and a new line is

 

 

opened to dial the number.

 

 

 

2.

Enter the extension or phone number. For more

 

 

information, see Placing a Call, page 31.

 

3.

When the other party answers, announce the call,

 

 

and then press

Xfer or

Transfer .

 

Note: You can press the softkey any time after the

 

other phone starts ringing.

 

 

 

 

 

 

 

 

Transferring a call by

If your phone has a speed dial or a Phone Monitor or

using an Auto Dial (Speed

Line Monitor button, you can press the button to

Dial), Phone Monitor, or

immediately transfer an active call to the specified

Line Monitor button

extension. This is an immediate blind transfer, with

(if configured)

no opportunity to talk to the other party or to cancel

 

the transfer.

 

 

 

 

 

 

 

 

 

 

 

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W

40

Using Basic Phone Functions

2

 

Viewing and Returning Missed Calls

 

 

 

 

 

Viewing and Returning Missed Calls

You can easily view and return missed calls by using the LCR andMiss softkeys (Cisco SPA50xG models) orCallRtn andMiss (Cisco SPA525G/G2).

Not available on Cisco SPA301 or Cisco SPA501G.

Task

Instructions

 

 

 

 

 

Returning the most recent

Press LCR

or CallRtn

. Note: This softkey

missed call (“last call

appears automatically on the home page if a call

return”)

is missed and the Miss Call Shortcut is enabled.

 

This softkey also is available by pressing the

 

right-arrowsoftkey icon on the home screen.

 

 

 

 

Viewing or returning missed

1.

Press

Miss to view a list of missed calls.

calls

 

OR

 

 

Cisco SPA50xG models

 

Press

. Select Call History, and then select

 

 

Missed Calls.

 

 

 

Note: The Miss softkey appears

 

 

automatically if a call is missed and the Miss

 

 

Call Shortcut is enabled.

 

2.

To return a call, scroll to the call. Then press

 

 

Dial .

 

 

 

 

Note: You can edit a number before dialing.

 

 

See Editing an entry before dialing,

 

 

page 55.

 

 

 

 

 

Viewing or returning missed

1.

Press

Miss to view a list of missed calls.

calls

 

Alternatively, press

. Select Call History,

Cisco SPA525G/G2

 

and then select Missed Calls.

 

2.

To return a call, scroll to the call. Then press

 

 

Dial .

 

 

 

 

Note: You can edit a number before dialing.

 

 

See Editing an entry before dialing,

 

 

page 55.

 

 

 

 

 

 

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W

41

Using Basic Phone Functions

2

 

Viewing and Returning Missed Calls

 

 

 

 

 

Task

Instructions

 

 

 

 

 

 

Enabling or disabling the

 

 

 

 

Missed Call notification and

 

 

 

 

softkeys

 

 

 

 

Cisco SPA50xG models

1.

Press .

 

 

2.

Select Preferences.

 

3.

Scroll to Miss Call Shortcut, and then press

 

 

Edit .

 

 

 

4.

Press

Y/N

to select Yes (enabled) or No

 

 

(disabled).

 

 

5.

Press

OK

, and then press Save .

Cisco SPA525G/G2

1.

Press .

 

 

2.

Select User Preferences.

 

3.

Select Call Preferences.

 

4.

Select Miss Call Shortcut.

 

5.

Press the right-arroworleft-arrownavigation

 

 

button to turn this feature On orOff.

 

 

 

 

 

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W

42

Using Basic Phone Functions

2

 

Forwarding All Calls

 

 

 

 

 

Forwarding All Calls

Use the Call Forward All feature to forward all calls to another extension or an external phone number that you specify. This feature temporarily overrides the Call Forward Busy/No Answer settings that your phone administrator configured for your phone.

NOTE Your phone administrator configures the Call Forward Busy/No Answer settings for all extensions, shared lines, and hunt groups. The default destination is voicemail, if enabled. The phone administrator may specify another destination, as required.

Check with your phone administrator for details.

You can use star codes for this feature. For more information, see Using Star Codes on Cisco IP Phones, page 76.On Cisco SPA301 and SPA501G, this feature is available only by using the star codes.

Task

Instructions

 

 

 

 

 

 

Forwarding all incoming

1.

Press

Cfwd

or Forward.

calls to another number

2.

Enter the extension or phone number. For an

 

 

 

outbound call, include the dialing prefix required

 

 

to get an outside line, as well as any long-

 

 

distance prefix required for your phone service.

 

 

(No dialing prefix is required on a shared line.)

 

3.

Press

Dial

. (This step is not required for an

 

 

internal number.) The display screen displays

 

 

Calls Forwarded. All incoming calls will be

 

 

forwarded to the specified number.

 

 

 

Disabling Call Forward

Press -Cfwd or

Clr Fwd .

All by using the softkey

 

 

 

 

 

 

 

 

 

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W

43

Using Basic Phone Functions

2

 

Setting Do Not Disturb

 

 

 

 

 

Setting Do Not Disturb

Use the Do Not Disturb feature to prevent incoming calls from ringing your phone.

Calls to your personal extensions are forwarded to the specified Call Forward Busy/No Answer number.

Intercom calls and pages are blocked.

Calls to shared extensions, shared lines, and hunt groups may be answered by other users but will not ring your phone.

You can use star codes for this feature. For more information, see Using Star Codes on Cisco IP Phones, page 76.On Cisco SPA301 and SPA501G, this feature is available only by using the star codes.

Task

Instructions

 

 

 

 

 

 

 

Enabling or disabling Do

To enable: Press

Dnd

. The display screen

Not Disturb by using the

 

indicates that Do Not Disturb is turned on for

softkey

 

your phone.

 

 

 

To disable: Press

-Dnd

or Clr DND.

 

 

 

 

 

Enabling or disabling Do

1.

Press .

 

 

Not Disturb by using the

2.

Select Preferences.

 

Setup menu

 

3.

Scroll to Do Not Disturb, and then pressEdit .

Cisco SPA50xG models

4.

Press

Y/N to selectYes (DND is enabled) or

 

 

 

No (DND is disabled).

 

 

5.

Press

OK , and then pressSave .

 

6.

Press

Cancel to close the menu.

 

 

 

 

 

Enabling or disabling Do

1.

Press .

 

 

Not Disturb by using the

2.

Select User Preferences.

Setup menu

3.

Select Call Preferences.

 

Cisco SPA525G/G2

 

4.

Select Do Not Disturb.

 

 

 

 

5.

Press the right-arroworleft-arrownavigation

 

 

button to turn this feature On orOff.

 

6.

Press

Save .

 

 

 

 

 

 

 

 

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W

44

Using Basic Phone Functions

2

 

Enabling or Disabling Call Waiting

 

 

 

 

 

Enabling or Disabling Call Waiting

When you are on a call, Call Waiting notifies you of an incoming call by playing a tone during the active call and displaying a status message. If you turn call waiting off, incoming calls do not ring your phone if you are on another call, and the caller hears a busy signal. Instead, the call is forwarded to the specified Call Forward Busy/No Answer destination.

You also can use star codes for this feature. For more information, see Using Star Codes on Cisco IP Phones, page 76.On Cisco SPA301 and SPA501G, this feature is available only by using the star codes.

Task

Instructions

 

 

 

 

 

Enabling or disabling Call

1.

Press .

 

Waiting

2.

Select Preferences.

Cisco SPA50xG models

3.

Scroll to Call Waiting, and then pressEdit .

 

 

4.

Press

Y/N

to select Yes (Call Waiting is

 

 

enabled) or No (Call Waiting is disabled).

 

5.

Press

OK

, and then press Save .

 

6.

Press Cancel to close the menu.

 

 

 

 

Enabling or disabling Call

1.

Press .

 

Waiting

2.

Select User Preferences.

Cisco SPA525G/G2

3.

Select Call Preferences.

 

 

4.

Select Call Waiting.

 

5.

Press the right-arroworleft-arrownavigation

 

 

button to turn this feature On orOff.

 

 

 

 

 

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W

45

Using Basic Phone Functions

2

 

Picking Up a Call for Another Extension

 

 

 

 

 

Picking Up a Call for Another Extension

You can pick up a call that is ringing at another extension.

You can use star codes for this feature. For more information, see Using Star Codes on Cisco IP Phones, page 76.On Cisco SPA301 and SPA501G, this feature is available only by using the star codes.

Task

Instructions

 

 

Picking up a call by

Use this method when you know the extension

entering an extension

number of the ringing call.

number

1.

Press the right-arrownavigation button to

 

 

 

display other softkeys.

 

2.

Press

Pickup .

 

3.

Enter the number of the extension where the call

 

 

is ringing. The phone displays information about

 

 

the call.

 

 

4.

Press

Dial to answer the call.

 

 

Picking up a call by using

Use this method when you are unsure which phone

a list of ringing calls

is ringing.

 

 

1.

Press the right-arrownavigation button to

 

 

display other softkeys.

 

2.

Press

grPick orGrPickup . The phone briefly

 

 

displays the message: Gathering Call Info.

 

3.

Scroll to the call that you want to answer.

 

4.

Press

Dial to answer the call.

 

 

Picking up a call by using

If your phone is configured with an Individual Pickup

a button on your phone

button, Phone Monitor button, or Line Monitor button

 

for another user, press the button to pick up a

ringing call.

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W

46

Using Basic Phone Functions

2

 

Parking a Call

 

 

 

 

 

Parking a Call

You can “park” a call on a designated line so that it can be picked up from another phone in the office. The call is on hold until it is “unparked” or the caller hangs up. During this time, the caller will hear the call park music, if configured by your phone administrator.

You can use star codes for this feature. For more information, see Using Star Codes on Cisco IP Phones, page 76.On Cisco SPA301 and SPA501G, this feature is available only by using the star codes.

Task

Instructions

 

 

 

Parking a call by entering

1.

While on an active call, press the right-arrow

a park number

 

navigation button to view other softkeys.

 

2.

Press

Park .

 

3.

Enter one or more digits to identify the park line.

 

 

Use any easily remembered number, such as

 

 

123. You will use this number to unpark the call.

 

4.

Press

Dial . The call disappears from your

 

 

phone screen. The caller hears “on hold” music or

 

 

messages until the call is unparked.

 

 

Unparking a call by

Use this method if you know the park number for the

entering the park number

call that you want to unpark.

 

1.

Press the right-arrownavigation button to view

 

 

other softkeys.

 

2.

Press

Unpark .

 

3.

Enter the number of the park line.

 

4.

Press

Dial . The call is connected.

 

 

To unpark a call from a

Use this method if you do not know the park number

list of parked calls

for the call that you want to unpark.

Cisco SPA50xG models

1.

Press .

 

 

2.

Select Call Park Status. The phone displays

 

 

information for all parked calls.

 

3.

Scroll to the call that you want to unpark, and then

 

 

press

Unpark . The call is connected.

 

 

 

 

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W

47

Using Basic Phone Functions

2

 

Parking a Call

 

 

 

 

 

Task

Instructions

 

 

 

 

To unpark a call from a

1.

Press .

list of parked calls

2.

Select Status.

Cisco SPA525G/G2

3.

Select Call Park Status.

 

 

4.

Select the call that you want to unpark.

 

5.

Select

Unpark .

 

 

Parking and unparking a

During a call, press the feature button for the Park

call by using a call Park

Slot. The call is placed on hold in the specified park

Slot button

slot. To unpark the call, press the Park Slot button

If configured

again.

 

 

 

Other options for unparking the call:

 

 

If another user’s phone is configured with the

 

 

same button, such as Park Slot 1, you can

 

 

unpark the call from that phone.

 

 

Press

Unpark on any IP phone, and then

 

 

enter the park slot number, such as 1.

 

 

Lift the receiver on any IP phone, and enter

 

 

*

3

9 . At the tone, press the park slot

 

 

number followed by # .

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W

48

Using Basic Phone Functions

2

 

Creating a Three-WayConference Call

 

 

 

 

 

Creating a Three-WayConference Call

You can easily create a three-wayconference call on your phone.

Task

Instructions

 

 

 

 

 

 

 

 

 

 

 

Starting a three-way

1.

After beginning a call with the first party, initiate

conference call

 

the conference on your phone:

 

 

Cisco SPA301: Press

FLASH .

 

 

Cisco SPA501G: Press the Conference

 

 

 

button

 

 

.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Other models: Press

Conf .

 

2.

When you hear a dial tone, enter the extension or

 

 

the phone number for the third party. For an

 

 

outbound call, include the dialing prefix required

 

 

to get an outside line, as well as any long-

 

 

distance prefix required for your phone service.

 

 

(No dialing prefix is required on a shared line.)

 

3.

Press FLASH ,

 

 

, or

Conf again.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Combining two or more

Not available on Cisco SPA301 and Cisco

current calls to create a

SPA501G

 

 

 

 

three-wayconference

Press

Conflx or

Conf Line .

 

 

 

 

If you have only one held call, the three-way

 

 

conference call is automatically created.

 

If you have more than one held call, the phone

 

 

prompts you to choose a held call to add to the

 

 

conference. Press a line button to select a held

 

 

call.

 

 

 

 

Ending a conference call Hang up. All parties are disconnected.for all parties

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W

49

Using Basic Phone Functions

2

 

Using the Phone Directories

 

 

 

 

 

Task

Instructions

 

 

Leaving a conference

Not available on Cisco SPA301 or Cisco

without disconnecting

SPA501G.

the call for other parties

To leave a conference call that you initiated, press

 

 

Join . Your phone leaves the conference. The

 

other two parties remain connected. Note: This

 

feature is available on your phone only if you

 

initiated the conference call.

 

 

Using the Phone Directories

Your IP phones provide several different types of phone directories, depending on the phone model and what the system administrator has set up for the company.

Not available on Cisco SPA301 or Cisco SPA501G.

Cisco SPA50xG Models:

To open this menu, press Dir . Alternatively, press, and then select

Directory. The menu includes these options:

New Entry: Select this option to add an entry to your personal directory.

Search: Select this option to search for a contact in your personal directory.

Corporate Directory: Select this option to open a directory that includes all extensions and groups in the system.

The directory also lists any personal contacts that you have entered.

Cisco SPA525G/G2:

To open this menu, press Directory . Alternatively, press, and then select

Directories. The menu includes these options:

Personal Address Book: Select this option to view, maintain, and place calls to your personal contacts.

Corporate Directories: Select this option to open a directory that includes all extensions and groups in the system.

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W

50

Using Basic Phone Functions

2

 

Using the Phone Directories

 

 

 

 

 

Using Your Contact List (Personal Address Book)

To open your contact list or personal address book:

Cisco SPA50xG models: PressDir , or pressand then select

Directory.

Cisco SPA525G/G2: PressDirectory , or pressand then select

Directories. Next, select Personal Address Book.

Task

Instructions

 

 

 

Viewing your personal

Press the down-arroworup-arrownavigation

contacts

button to scroll through your contact list. Use the

 

softkeys to perform other tasks, as described in this

 

table.

 

 

 

 

 

 

Searching for a personal

1.

To search for a personal contact, select

Search

contact in the directory

 

(Cisco SPA50xG models) or press Option

and

(SPA50xG models) or

 

then select Search. (Cisco SPA525G/G2).

Personal Address Book

2.

Enter one or more characters from the contact’s

(SPA525G/G2)

 

name or phone number. For more information,

 

 

see Entering and Editing Characters, page 23.

 

3.

Press

OK (not needed on Cisco SPA525G/

 

 

G2).

 

 

 

4.

When the results appear, use the softkeys to

 

 

perform other tasks, as described in this table.

 

 

 

 

Placing a call to a

1.

Scroll to the contact that you want to call.

 

personal contact

2.

Press

Dial .

 

 

 

 

 

 

 

 

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W

51

Using Basic Phone Functions

2

 

Using the Phone Directories

 

 

 

 

 

Task

Instructions

 

 

 

 

Adding or editing a

1.

For a new contact, scroll to New Entry, and then

personal contact

 

press

Add . For an existing contact, scroll to

Cisco SPA50xG models

 

the contact, and then press

Edit .

 

2.

Enter the Name. For more information, see

 

 

Entering and Editing Characters, page 23.

 

3.

Press the down arrow button, and then enter the

 

 

Number. For external numbers, include the digit

 

 

required to get an outside line (except on shared

 

 

lines).

 

 

 

4.

(Optional) To change the ring tone that is used for

 

 

calls from this contact, press the down-arrow

 

 

navigation button to select the Ring setting. Then

 

 

press

Option . Scroll through the ring tones.

 

 

Press

Play to play a selected ring tone. Press

 

 

Select to select a ring tone. To close the menu,

 

 

press

Cancel .

 

 

5.

Press

Save .

 

 

 

 

 

Adding or editing a

1.

For a new contact, press Add

. For an existing

personal contact

 

contact, scroll to the contact, and then press the

Cisco SPA525G/G2

 

Center Select button.

 

 

2.

Use the keypad to enter the name of the contact.

 

 

For more information, see Entering and Editing

 

 

Characters, page 23.

 

 

3.

Press the down-arrownavigation button, and

 

 

then enter the office, mobile, or home phone

 

 

number. For an outbound call, include the dialing

 

 

prefix required to get an outside line, as well as

 

 

any long-distanceprefix required for your phone

 

 

service. (No dialing prefix is required on a shared

 

 

line.) You must enter at least one phone number

 

 

for a contact.

 

 

4.

(Optional) To change the ring tone that is used for

 

 

calls from this contact, press the right-arrow

 

 

navigation button to enter the Select Ring Tone

 

 

screen. Scroll through the ring tones. Press

 

 

Play to play a selected ringtone. Press

 

 

Select to assign the selected ringtone to this

 

 

contact.

 

 

5.

Press

Save .

 

 

 

 

 

 

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W

52

Using Basic Phone Functions

2

 

Using the Phone Directories

 

 

 

 

 

Task

Instructions

 

 

 

 

 

 

 

 

Copy a contact record to

 

 

 

 

 

create a new entry

 

 

 

 

 

Cisco SPA50xG models

1.

Scroll to the contact.

 

 

 

2.

Press the right-arrownavigation button to view

 

 

other softkeys, and then press

Copy

. If the

 

 

Results window is active, press

Cancel

to return

 

 

to the Directory menu.

 

 

 

3.

With the Directory menu displayed, press

 

 

Paste .

 

 

 

4.

Edit the name, number, and ring tone as needed.

 

 

(See the editing instructions in this table.)

 

5.

Press

Save .

 

 

Cisco SPA525G/G2

1.

Scroll to the contact.

 

 

 

2.

Press

Option , selectCopy, and then press

 

 

Select .

 

 

 

3.

Press

Option , selectPaste, and then press

 

 

Select .

 

 

 

4.

Edit the name, number, and ring tone as needed.

 

 

See the editing instructions in this table.

 

5.

Press

Save .

 

 

 

 

 

 

 

 

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W

53

Using Basic Phone Functions

2

 

Using the Call History Lists

 

 

 

 

 

Using the Corporate Directories

The Corporate Directory includes these sub-directories:

Internal Directory: All internal numbers, including system extensions, personal extensions, shared extensions, paging groups, and hunt groups

External Directory: External phone numbers that your phone administrator has added to the directory

Groups Directory: Shared extensions, paging groups, and hunt groups

Stations Directory: Personal extensions

Task

Instructions

 

 

Viewing the entries

Press the up-arrowordown-arrownavigation

 

button to move the cursor up or down the list.

 

 

Placing a call to a contact

Select the address book, and then scroll to the

in the directory

contact. Press Dial to place the call.

 

 

NOTE TheSearch softkey applies only to the personal contacts in the directory, and does not search the listings in the Corporate Directory. For more information, see

Using Your Contact List (Personal Address Book), page 51.

Using the Call History Lists

You can use the Call History lists to review recent calls and to place calls.

Not available on Cisco SPA301 or Cisco SPA501G

Task

Instructions

 

 

Choosing a list

Press , and then select Call History. Select one

Cisco SPA50xG models

of these lists:

 

1.

Redial List: Extensions and phone numbers that

 

 

were dialed recently from this phone.

 

2.

Answered Calls: Caller ID information for the

 

 

calls that were received recently on this phone.

 

3.

Missed Calls: Caller ID information for calls that

 

 

rang this phone but were unanswered.

 

 

 

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2

 

Using the Call History Lists

 

 

 

 

 

Task

Instructions

 

 

 

 

 

 

 

Choosing a list

Press

, and then select Call History. Select one

Cisco SPA525G/G2

of these lists:

 

 

 

 

 

1.

All Calls: All calls that were placed, received, or

 

 

missed recently on this phone.

 

 

 

2.

Missed Calls: Caller ID information for calls that

 

 

rang this phone but were unanswered.

 

 

3.

Received Calls: Caller ID information for the calls

 

 

that were received recently on this phone.

 

4.

Placed Calls: Extensions and phone numbers

 

 

that were dialed recently from this phone.

 

 

 

Viewing the entries

Press the up-arrowordown-arrownavigation

 

button to move the cursor up or down the list.

 

 

Placing a call to a

Scroll to the entry for the number that you want to

selected number

call, and then press

Dial .

 

 

 

 

 

 

 

 

Deleting an entry from

1.

Scroll to the entry, and then press

Delete

(Cisco

the list

 

SPA50xG models) or press

Option

and then

 

 

select Delete (Cisco SPA525G/G2).

 

 

2.

When the confirmation message appears, press

 

 

OK to delete the entry.

 

 

 

 

 

 

 

 

Editing an entry before

1.

Scroll to the entry, and then press

Edit

or

dialing

 

EditDial .

 

 

 

 

 

2.

Use the softkeys and the keypad to edit the

 

 

number. For more information, see Entering and

 

 

Editing Characters, page 23.

 

 

 

3.

On SPA303 and SPA50xG phones, press

 

 

 

OK to save your changes.

 

 

 

4.

To place a call to the edited number, press

 

 

Dial .

 

 

 

 

 

 

 

Adding a Call History

1.

Scroll to the Call History item that you want to

item to your contact list

 

save, and then press Save

(Cisco SPA50xG

(personal address book)

 

models) or press

Option and then selectAdd to

 

 

Address Book (Cisco SPA525G/G2). The

 

 

 

contact entry window appears.

 

 

 

2.

If needed, edit the name, number, or ring tone. For

 

 

editing instructions, see Using Your Contact List

 

 

(Personal Address Book), page 51.

 

 

3.

Press

Save .

 

 

 

 

 

 

 

 

 

 

 

 

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Using Basic Phone Functions

2

 

Setting or Changing a Phone Password

 

 

 

 

 

Setting or Changing a Phone Password

You can set or change the password. When away from your phone, you can log out to prevent other personnel from accessing the directory, call history, user preferences, and other features on your phone.

Not available on Cisco SPA301 or SPA501G

Task

Instructions

 

 

 

Setting a password

1.

Press .

Cisco SPA50xG models

2.

Select Set Password.

 

 

3.

Enter a numeric password in the first New

 

 

Password field.

 

4.

Press the down-arrownavigation button to move

 

 

to the second New Password field.

 

5.

Enter the same password again to confirm.

 

6.

Press

Save .

 

 

 

Setting a password

1.

Press .

Cisco SPA525G/G2

2.

Select Device Administration.

 

 

3.

Select Set Password.

 

4.

Old Password: Enter your old password (leave

 

 

blank if you have never set a password). Press

 

 

the down-arrownavigation button. Note: The

 

 

password field is an alpha-numericfield. Refer to

 

 

the display to see which characters are available.

 

 

Press a key multiple times until the desired

 

 

character is selected. Pause to enter the

 

 

selected character.

 

5.

New Password: Enter your new password.

 

6.

Press the down-arrownavigation button.

 

7.

Re-enterNew Password:Re-enter your new

 

 

password to confirm.

 

8.

Select

Save .

 

 

 

Logging out

1.

Press .

Cisco SPA50xG models

2.

Select Logout (the last option in the list). While

 

 

 

logged out, you can place calls, but you will be

 

 

prompted for a password if you attempt to

 

 

access the directory, call history, or user

 

 

preferences.

 

 

 

 

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2

 

Setting or Changing a Phone Password

 

 

 

 

 

Task

Instructions

 

 

 

 

 

Logging out

1.

Press .

 

Cisco SPA525G/G2

2.

Select Device Administration.

 

 

3.

Select Logout.

 

 

4.

When the confirmation message appears, press

 

 

OK to continue, or pressCancel to remain

 

 

logged in. While logged out, you can place calls,

 

 

but you will be prompted for a password if you

 

 

attempt to access the directory, call history, or

 

 

user preferences.

 

 

 

 

 

Logging on to your phone

 

 

 

Cisco SPA50xG models

When prompted to enter a password, enter your

 

password. Then press OK

. Alternatively,

 

complete these steps:

 

 

1.

Press .

 

 

2.

Select Logout (the last option in the list).

 

3.

Enter your numeric password, and then press

 

 

OK .

 

Cisco SPA525G/G2

If you are in a menu (for example, Directories) and

 

are not logged in, the phone prompts you for your

 

password. Enter your password and press Login .

 

Otherwise, log in through the Administration menu:

 

1.

Press .

 

 

2.

Scroll to Device Administrationand press

 

 

Select .

 

 

3.

Scroll to Login and press

Select .

 

4.

Enter your password and press Login .

 

Note: The password field is an alpha-numericfield.

 

Refer to the display to see which characters are

 

available. Press a key multiple times until the

 

desired character is selected. Pause to enter the

 

selected character.

 

 

 

 

 

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Using Basic Phone Functions

2

 

Using the Voicemail System

 

 

 

 

 

Using the Voicemail System

Your phone administrator can set up voicemail for extensions, shared lines, and hunt groups. See these topics:

Setting Up Your Voicemail Box, page 58

Accessing Voicemail, page 59

Voicemail Options, page 60

-Options to play messages:, page 60

-Options to manage your messages:, page 61

-Options to manage your greetings and password:, page 62

Setting Up Your Voicemail Box

The first time that you use voicemail, you will be guided through a short setup process to reset your password and record your greetings.

The default password is 12345. Check with your phone administrator if you have questions.

When changing your password, enter your new password and then press

#. You will be prompted to enter it again to confirm.

When recording your name or greeting, press # to finish recording. Then press 1 to accept the recording, 2 to play it, or 3 tore-recordit.

After you set up your voicemail box, the following options are available:

-Press 2 to send a message. Enter the extension, record your message, and then press#.

-Press 4 for setup options. See Options to manage your greetings and password:, page 62.

-Press 0 for help.

-Press * to exit.

When you have new or saved messages, other options are available. See

Options to play messages:, page 60 and Options to manage your messages:, page 61.

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Using Basic Phone Functions

2

 

Using the Voicemail System

 

 

 

 

 

Accessing Voicemail

If you have a voicemail box, you can retrieve messages from your phone or by dialing into the voicemail system from another extension or phone number.

NOTE These options are available after you set up your voicemail box. SeeSetting Up Your Voicemail Box, page 58.

Task

Instructions

 

 

 

 

Accessing voicemail for

1.

Press

on your phone.

your primary personal

2.

Enter your password, and then press # .

extension:

 

 

 

 

 

 

 

Accessing other

1.

Press

on your phone.

voicemail boxes (Shared

2.

Alternatively, enter the extension number for the

Extensions, Shared

 

Voicemail Pilot. Check with your phone

Lines, Hunt Groups, and

 

 

administrator for details.

so on):

3.

Press

# for the main menu.

 

 

4.

Enter the mailbox number, and then press # .

 

5.

Enter the password for this mailbox, and then

 

 

press

# . The default password is 12345, or

 

 

check with your phone administrator. The first

 

 

time that you use voicemail, you will be guided

 

 

through a short setup process to reset your

 

 

password and enable other features.

Using a group VM

1.

Press the feature button , which displays the

monitor button (if

 

letters VM and the name of the group or line.

programmed for your

2.

Press .

phone)

3.

Enter the password (default 12345), followed by

 

 

 

# . (If the mailbox is not yet set up, follow the

 

 

prompts.)

 

 

 

 

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2

 

Using the Voicemail System

 

 

 

 

 

Task

Instructions

Accessing your voicemail

Optionally, your phone administrator may set up

from an external number

your system so that you can retrieve your voicemail

 

messages from an external number. For example,

 

you may be able to call a number to be connected

 

to an Auto Attendant that allows you to dial an

 

extension number. In this case, follow the

 

instructions earlier in this section to access the

 

voicemail for your extension or another extension.

 

Check with your phone administrator for more

 

information.

 

 

Voicemail Options

After you log in by entering the mailbox password, voicemail options are announced within the voicemail system. Common tasks are described below.

NOTE These options are available after you set up your voicemail box. SeeSetting Up Your Voicemail Box, page 58.

Options to play messages:

Press 1 to play new messages, or press3 to play old (saved) messages (available if you previously saved a message). Then use the following options:

Option

Description

 

 

2

Save the message.

 

 

3

Delete the message.

 

 

4

Send a reply. Record your message. Press # to end your recording.

5Forward the message. Enter the extension number, press #, and record your message. Then press# or hang up to exit.

7When pressed from the menu: Repeats the message from the beginning.

When pressed during playback: Rewinds the message.

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2

 

Using the Voicemail System

 

 

 

 

 

Option

Description

 

 

8

When pressed from the menu:Access the advanced options

 

menu.

 

1 - Send a reply.

 

2 - Call the person who left the message.

 

3 - Hear the message envelope: time of receipt, phone number

 

of caller, duration of message.

 

* - Return to the Main Menu.

 

When pressed during playback:Pauses the playback. Press 8

 

again to resume the playback.

 

 

9

When pressed from the menu:Plays the previous message.

When pressed during playback: Advances forward in the message.

#When pressed from the menu:Plays the next message or envelope announcement.

When pressed during playback: Advances to the end of the message.

0

Listen to Help.

*Exit.

Options to manage your messages:

Press 1 to play new messages, or press3 to play old messages (available if you previously saved a message). Then use the following options:

Press

To:

 

 

2

Save the message.

 

 

3

Delete the message.

 

 

6

Mark an old (saved) message as new.

 

 

0

Listen to Help.

 

 

*

Exit.

 

 

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Using Basic Phone Functions

2

 

Using the Voicemail System

 

 

 

 

 

Options to manage your greetings and password:

From the Main Menu, press 4 for setup options. Then use the following options.

Press To:

1Record your unavailable message. This greeting plays when the phone is not answered within a specified time period. After stating your greeting, press #. Then press 1 to save it, press2 to listen to it, or press3 to record a new message.

2Record your busy message. This greeting plays when both line appearances are in use. After stating your greeting, press #. Then press 1 to save it, press2 to listen to it, or press3 to record a new message.

3Record your name. After stating your greeting, press #. Then press 1 to save it, press2 to listen to it, or press3 to record a new message.

4Record a temporary message to use instead of your unavailable and busy messages. For example, enable this message when you will be out of the office. After stating your greeting, press #. Then press 1 to save it, press2 to listen to it, or press3 to record a new message.

After you save this message, it is activated immediately. It remains active until you delete it.

When the temporary message is active, the menu offers two suboptions:

Press 1 to record your message.

Press 2 to delete it.

5Change your password. Enter your password and press #. Then reenter it and press#.

0

Listen to Help.

*Return to the main menu.

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3

Using Advanced Phone Features

This chapter describes how to configure advanced features on your IP Phone. It contains these sections:

Configuring Privacy Features, page 64

Enabling and Using Dial Assistance, page 66

Creating and Using Personal Speed Dials, page 67

Adjusting Your Display Screen, page 69

Customizing the Ring Tones for Your Extensions, page 75

Using Star Codes on Cisco IP Phones, page 76

Using the Interactive Voice Response Menu on Cisco SPA301 and Cisco SPA501G, page 79

Connecting a Cisco SPA525 Model Phone to the Wireless Voice Network, page 80

Using the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile Phone, page 81

Changing the System Time Settings, page 89

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3

 

Configuring Privacy Features

 

 

 

 

 

Configuring Privacy Features

Also see Using Star Codes on Cisco IP Phones, page 76.

For Cisco SPA301 and SPA501G, you can configure these features only by using the star codes.

Task

Instructions

 

 

 

 

 

 

Blocking or allowing

 

 

 

 

caller ID by using the

 

 

 

 

Setup menu

 

 

 

 

Cisco SPA50xG models

Follow these steps to make anonymous calls. Be

 

aware that this setting will prevent your calls from

 

reaching recipients who block anonymous calls.

 

1.

Press .

 

 

2.

Select Preferences.

 

3.

Scroll to Block Caller ID, and then pressEdit .

 

4.

Press

Y/N

to choose Yes (your caller ID will

 

 

be blocked) or No (your caller ID will be

 

 

available).

 

 

5.

Press

OK

, and then press Save .

 

6.

Press

Cancel

to close the menu.

Cisco SPA525G/G2

Follow these steps to make anonymous calls. Be

aware that this setting will prevent your calls from reaching recipients who block anonymous calls.

1. Press .

2. Select User Preferences.

3. Select Call Preferences.

4. Scroll to Block Caller ID.

5. Press the right-arrownavigation button to enter a check mark (your caller ID will be blocked) or to clear the check mark (caller ID will be available).

6. Press Save .

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Using Advanced Phone Features

3

 

Configuring Privacy Features

 

 

 

 

 

Task

Instructions

 

 

 

 

 

 

Blocking or allowing

 

 

 

 

anonymous calls by using

 

 

 

 

the Setup menu

 

 

 

 

Cisco SPA50xG models

Follow these steps to block anonymous calls from

 

ringing your phone. Any callers who are blocking

 

their Caller IDs will receive a busy signal or a

 

message.

 

 

 

1.

Press .

 

 

2.

Select Preferences.

 

3.

Choose Block Anonymous Call, and then press

 

 

Edit .

 

 

4.

Press

Y/N

to choose Yes (anonymous calls

 

 

are blocked) or No (anonymous calls are

 

 

allowed).

 

 

5.

Press

OK

, and then press Save .

 

6.

Press

Cancel

to close the menu.

Cisco SPA525G/G2

You can block caller ID if you want to make

anonymous calls. Be aware that this setting will prevent your calls from reaching recipients who block anonymous calls.

1. Press .

2. Select User Preferences.

3. Select Call Preferences.

4. Scroll to Block Anonym Call.

5. Press the right-arrownavigation button to enter a check mark (anonymous calls are blocked) or to clear the check mark (anonymous calls are allowed).

6. Press Save .

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Using Advanced Phone Features

3

 

Enabling and Using Dial Assistance

 

 

 

 

 

Enabling and Using Dial Assistance

If you enable dial assistance, when you place calls, the screen will display phone numbers based on the best matched entries in the Directory and Call History lists.

Not available on Cisco SPA301 or Cisco SPA501G.

Task

Instructions

 

 

 

 

Enabling or disabling dial

 

 

 

assistance

 

 

 

 

 

 

Cisco SPA50xG models

1.

Press .

 

2.

Select Preferences.

 

3.

Choose Dial Assistance, and then press

 

 

Edit .

 

4.

Press

Y/N to chooseYes (dial assistance is

 

 

enabled) or No (dial assistance is disabled).

 

5.

Press

OK , and then pressSave .

 

6.

Press

Cancel to close the menu.

 

 

 

Cisco SPA525G/G2

1.

Press .

 

2.

Select User Preferences.

 

3.

Select Call Preferences.

 

4.

Scroll to Dial Assistance.

 

5.

Press the right-arrownavigation button to enter a

 

 

check mark (the feature is enabled) or to clear the

 

 

check mark (the feature is disabled).

 

6.

Press

Save .

 

 

 

Using dial assistance

1.

Begin dialing a number. The phone displays

If enabled

 

similar numbers that you have dialed in the past.

 

2.

Press the navigation button to scroll down.

 

3.

When a number is selected, press Dial to

 

 

complete the call.

 

 

 

 

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Using Advanced Phone Features

3

 

Creating and Using Personal Speed Dials

 

 

 

 

 

Creating and Using Personal Speed Dials

Your phone administrator may have configured speed dials on your phone. You also can configure your own personal speed dials.

NOTE Allowed digits depend on the internal dial plan. You cannot use a digit that functions as aone-digitextension number or as a steering digit to select an outside line.

Not available on Cisco SPA301 or Cisco SPA501G

Task

Instructions

 

 

 

Creating a personal

Not available on Cisco SPA301 or Cisco

speed dial on an unused

SPA501G, or Cisco SPA502G

phone button

1.

Press an unlabeled button and hold down for

 

 

 

three to four seconds. The Define Speed Dial

 

 

window appears.

 

 

2.

Enter a name for the speed dial. This name will

 

 

appear as the button label on the phone screen.

 

 

For more information, see Entering and Editing

 

 

Characters, page 23.

 

 

3.

Press the down-arrownavigation button to move

 

 

the cursor to the PhoneNo field. Enter the phone

 

 

number.

 

 

4.

Press Save . The selected button now

 

 

displays the name and a special feature icon.

 

Note: Personal speed dials can be overwritten if

 

your phone administrator adds buttons to your

 

phone.

 

 

 

Using a speed dial on a

Not available on Cisco SPA301 or Cisco SPA501G

phone button

1.

Lift the handset, press

or , or press a line

 

 

 

button (if applicable).

 

 

2.

Press your personal speed dial button to place a

 

 

call to the specified number.

 

 

 

 

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3

 

Creating and Using Personal Speed Dials

 

 

 

 

 

Task

Instructions

 

 

 

 

 

 

 

 

 

Creating a numeric

1.

Press .

 

 

 

speed dial

2.

Select the Speed Dial option.

 

 

 

 

 

 

3.

Scroll to an unused entry or to choose an existing

 

 

speed dial.

 

 

 

 

4.

Press

Edit .

 

 

 

 

5.

Enter the number to assign to the speed dial. For

 

 

an outbound call, include the dialing prefix

 

 

required to get an outside line, as well as any

 

 

long-distanceprefix required for your phone

 

 

service. (No dialing prefix is required on a shared

 

 

line.)

 

 

 

 

 

6.

Cisco SPA525G/G2 only: Optionally, enter a

 

 

name. For more information, see Entering and

 

 

Editing Characters, page 23.

 

 

 

7.

Save your entry:

 

 

 

 

 

Cisco SPA501G models:Press

OK and

 

 

then press Save

. Press

Cancel

to close

 

 

the menu.

 

 

 

 

 

Cisco SPA525G/G2:Press

Save .

 

 

 

 

 

Using a numeric speed

1.

Lift the handset, press

or

, or press a line

dial by using the keypad

 

button (if applicable).

 

 

 

 

2.

Press the keypad number for your speed dial.

 

 

On Cisco SPA501G, the call is placed

 

 

 

automatically. On all other models, complete the

 

 

following step.

 

 

 

 

3.

Press

Dial . A call is placed to the specified

 

 

extension or phone number.

 

 

 

 

 

 

 

 

Using a numeric speed

1.

Press .

 

 

 

dial by using the Setup

2.

Select the Speed Dial option.

 

 

button

 

 

 

 

 

 

 

 

 

3.

Scroll to the number that you want to dial.

 

4.

Press

Dial .

 

 

 

 

 

 

 

 

 

 

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Using Advanced Phone Features

3

 

Adjusting Your Display Screen

 

 

 

 

 

Adjusting Your Display Screen

Not available on Cisco SPA301 or Cisco SPA501G

You can adjust the contrast and the backlight timer for your phone’s display screen.

Task

Instructions

 

 

 

 

Adjusting the contrast

1.

Press

 

Cisco SPA50xG models

2.

Select LCD Contrast.

 

 

3.

Use the navigation button to adjust the screen

 

 

contrast. Pressing the left-arrownavigation

 

 

button decreases the contrast. Pressing the

 

 

right-arrownavigation button increases the

 

 

contrast.

 

4.

Press

Save .

 

 

 

 

Adjust the brightness

1.

Press

 

Cisco SPA525G/G2

2.

Select User Preferences.

 

 

3.

Select Screen Preferences.

 

4.

Scroll to Display Brightness. The default

 

 

contrast is 15.

 

5.

Enter a number between 1 (lowest) and 15

 

 

(greatest) to change the brightness.

 

6.

Press

Save .

 

 

 

 

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Using Advanced Phone Features

3

 

Adjusting Your Display Screen

 

 

 

 

 

Task

Instructions

 

 

 

 

Adjusting the backlight

 

 

 

timer

 

 

 

 

 

Cisco SPA50xG models

The screen backlight turns off after a specified

 

period of inactivity. You can adjust this setting.

 

1.

Press .

 

2.

Select Preferences.

 

3.

Scroll to Back Light Timer, and then press

 

 

Edit .

 

4.

Press

Option repeatedly until the desired

 

 

setting appears. The choices are 10 seconds, 20

 

 

seconds, 30 seconds, or AlwaysOn, and Off.

 

5.

Press

OK , and then pressSave .

 

6.

Press

Cancel to close the menu.

 

 

 

Cisco SPA525G/G2

1.

Press .

 

2.

Select User Preferences.

 

3.

Select Screen Preferences.

 

4.

Scroll to Backlight Timer (sec). The default

 

 

delay is 30 seconds.

 

5.

Enter the number of seconds to display the

 

 

backlight.

 

6.

Press

Save .

 

 

 

 

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Adjusting Your Display Screen

 

 

 

 

 

Configuring the Phone Screen Saver

You can enable your phone’s screen saver and specify its appearance and the amount of time for the phone to be idle before it begins. The screen saver is disabled by default.

Task

Instructions

 

 

 

 

 

 

 

 

Enabling or disabling

 

 

 

 

 

your screen saver

 

 

 

 

 

 

 

 

 

 

Cisco SPA50xG models

1.

Press .

 

 

 

2.

Select Screen Saver Mode.

 

 

3.

Scroll to Enable Screen Saver, and then press

 

 

Edit .

 

 

 

4.

Press

Y/N to chooseYes (screen saver is

 

 

enabled) or No (screen saver is disabled).

 

5.

Press

OK

, and then press

Save .

 

6.

Press

Cancel to close the menu.

 

 

 

 

 

Cisco SPA525G/G2

1.

Press .

 

 

 

2.

Select User Preferences.

 

 

3.

Select Screen Preferences.

 

 

4.

Scroll to Screen Saver.

 

 

5.

Press the right-arrownavigation button to enter a

 

 

check mark (screen saver is enabled) or to clear

 

 

the check mark (screen saver is disabled).

 

6.

Press

Save .

 

 

 

 

 

 

Setting the timer for the

1.

Press .

 

 

screen saver (if enabled)

2.

Select Screen Saver Mode.

 

Cisco SPA50xG models

 

 

 

 

 

 

3.

Scroll to Screen Saver Wait Time, and then

 

 

press

Edit .

 

 

4.

Enter the time, in seconds, to wait before the

 

 

screen saver starts.

 

 

5.

Press

OK

, and then press

Save .

 

6.

Press

Cancel to close the menu.

 

 

 

 

 

 

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Adjusting Your Display Screen

 

 

 

 

 

Task

Instructions

 

 

 

Setting the timer for the

1.

Press .

screen saver (if enabled

2.

Select User Preferences.

Cisco SPA525G/G2

 

 

 

3.

Select Screen Preferences.

 

4.

Scroll to Screen Saver Settings.

 

5.

Press the right-arrownavigation button to open

 

 

the Screen Saver Settings menu.

 

6.

Press the down-arrownavigation button to select

 

 

Trigger Interval (sec).

 

7.

Enter the time, in seconds, to wait before the

 

 

screen saver starts.

 

8.

Press Save .

 

 

 

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Adjusting Your Display Screen

 

 

 

 

 

Task

Instructions

 

 

 

 

 

Adjusting the screen

1.

Press .

 

saver display (if enabled)

2.

Select Screen Saver Mode.

Cisco SPA50xG models

 

 

 

 

 

3.

Scroll to Screen Saver Icon, and then press

 

 

Edit .

 

 

4.

Press Option repeatedly to display the options:

 

 

Background Picture:Displays a message,

 

 

“Press any key to unlock your phone.”

 

 

Station Time: Displays the primary extension

 

 

number. the time, and the Background Picture

 

 

message.

 

 

 

Lock: Displays an animated lock icon and the

 

 

Background Picture message.

 

 

Phone: Displays an animated phone icon and

 

 

the Background Picture message.

 

 

Date/Time: Displays the date, the time, and

 

 

the Background Picture message.

 

5.

Press

OK

, and then press Save .

 

6.

Press

Cancel

to close the menu.

Note: To view the selected option, follow the instructions for Enabling your screen saver immediately (if enabled) Cisco SPA50xG models only.

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Adjusting Your Display Screen

 

 

 

 

 

Task

Instructions

 

 

 

Adjusting the screen

1.

Press .

saver display (if enabled)

2.

Select User Preferences.

Cisco SPA525G/G2

 

 

 

3.

Select Screen Preferences.

 

4.

Scroll to Screen Saver Settings.

 

5.

Press the right-arrownavigation button to open

 

 

the Screen Saver Settings menu.

 

6.

Press the right-arrownavigation button to view

 

 

the available options for the screen saver type.

 

 

Clock: Displays the date and time.

 

 

Black Background, Gray Background, or

 

 

Black/Gray Rotation: Displays the selected

 

 

color,. In the “rotation” option, the two colors

 

 

alternate.

 

 

Picture Rotationand Digital Frame:

 

 

Displays a series of pictures for a few

 

 

seconds each.

 

7.

When the desired option is displayed, press

 

 

Set .

 

8.

Press Back to return to the previous screen.

 

 

 

Enabling your screen

1.

Press .

saver immediately (if

2.

Scroll to Screen Saver Mode, and then press

enabled)

 

Activ . The screen saver appears on the phone

Cisco SPA50xG models

 

 

screen.

only

 

 

 

 

 

 

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Customizing the Ring Tones for Your Extensions

 

 

 

 

 

Customizing the Ring Tones for Your Extensions

Not available on Cisco SPA301 or Cisco SPA501G

You can choose a different ring tone for each extension of your phone

NOTE For information about customizing the ring tones for your contacts, seeUsing Your Contact List (Personal Address Book), page 51.

Task

Instructions

 

 

 

 

 

 

 

Changing a ring tone

 

 

 

 

 

 

 

 

 

Cisco SPA50xG models

1.

Press .

 

 

 

2.

Select Ring Tone.

 

 

 

3.

Scroll to the extension that you want to set up,

 

 

and then press Changes .

 

 

 

4.

Scroll through the ring tones. Press

Play

to

 

 

play the selected ring tone. Press

Select

to

 

 

choose the ringtone.

 

 

5. When the Ring Tone screen appears, either choose another extension, or press Cancel to close the screen.

Cisco SPA525G/G2

1. Press .

2. Select User Preferences.

3. Select Audio Preferences.

4. Scroll to the extension for which you want to select a ring tone and press the right-arrownavigation button.

5.

Scroll through the ring tones. Press

Play

to

 

play the selected ring tone. Press

Select

to

 

choose the ringtone.

 

 

6.

Press Save .

 

 

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Using Star Codes on Cisco IP Phones

 

 

 

 

 

Using Star Codes on Cisco IP Phones

You can use “star codes” to access phone supplementary services. Choose a star code from a list on the phone screen, or enter the star code manually.

Choosing a star code from a list:

Cisco SPA50xG models (except 501G): Press the right-arrow navigation

button until *code appears. Press*code . Press thedown-arrownavigation button to select a star code. Then pressDial . Additional prompts may appear.

Cisco SPA525G/G2: Press Option, and then select Input Star Code. Press the down-arrow navigation button to select a star code. Additional prompts may appear.

Entering a star code manually:

During an active call: Place the call on hold. Press* and then enter the code.

For a new call: Lift the handset, selector, or press a line button. Press* and then enter the code.

For some codes, you may need to press Dial to continue (not required on Cisco SPA301 or Cisco SPA501G). For some codes, additional prompts will appear (or a tone will play on Cisco SPA301 or Cisco SPA501G). For more information, refer to the following table.

Enter:

To do this:

Notes

 

 

 

*36

Pick up a ringing call for a

Not available on Cisco SPA301 or Cisco

 

particular extension.

SPA501G

 

 

You will be prompted to enter the extension

 

 

number of the ringing phone. Then press

 

 

Dial . When the call information appears,

 

 

press Dial to confirm. PressCancel if

 

 

you do not want to pick up the call.

 

 

 

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Using Star Codes on Cisco IP Phones

 

 

 

 

 

Enter:

To do this:

Notes

 

 

 

 

 

*37

Pick up a ringing call from

Not available on Cisco SPA301 or Cisco

 

a list of calls.

SPA501G

 

 

 

 

A list of ringing calls will appear on the

 

 

screen. Scroll to the call that you want to

 

 

pick up, and then press

Dial

. When the

 

 

call information appears, press

Dial to

 

 

confirm. Press Cancel

if you do not want to

 

 

pick up the call.

 

 

 

 

 

*38

Park a call.

You will be prompted on the screen (or with

 

 

a tone on Cisco SPA301 and Cisco

 

 

SPA501G). Enter one or more digits to

 

 

identify the park slot. Then press # to park

 

 

the call.

 

 

 

 

 

*39

Unpark a call.

You will be prompted on the screen (or with

 

 

a tone on Cisco SPA301 and Cisco

 

 

SPA501G). Enter the park slot number. Then

 

 

press # to retrieve the call.

 

*56

Enable call waiting. If a

The feature is active until you disable it. If

 

new call is received

you hear the call waiting tone during a call,

 

during an active call, a

press the flash hook button to switch from

 

tone plays.

one call to another.

 

 

 

 

 

 

 

*57

Disable call waiting.

 

 

 

 

 

 

*66

Enable Call Back. The

After you enter the star code, enter the

 

phone will repeatedly dial

phone number to dial. The feature is active

 

a busy number until the

until you disable it.

 

 

 

called party rings or

 

 

 

 

answers. The phone then

 

 

 

 

alerts you that the call has

 

 

 

 

gone through.

 

 

 

 

 

 

*67

Block Caller ID. Your caller

This feature remains enabled until you

 

ID will not be transmitted.

disable it. Be aware that this setting will

 

 

prevent your calls from reaching recipients

 

 

who block anonymous calls.

 

 

 

 

 

 

*68

Unblock Caller ID.

 

 

 

 

 

 

 

 

*69

Call the last number that

 

 

 

 

called your phone.

 

 

 

 

 

 

 

 

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Using Star Codes on Cisco IP Phones

 

 

 

 

 

Enter:

To do this:

Notes

 

 

 

 

 

*70

Disable call waiting for a

When entering the star code, also enter the

 

single call.

phone number that you want to call. Then

 

 

press

Dial

. Call waiting is disabled for

 

 

the duration of the call.

 

 

 

*71

Enable call waiting for a

When entering the star code, also enter the

 

single call. If a new call is

phone number that you want to call. Then

 

received during an active

press

Dial

. This feature is active for the

 

call, a tone plays.

duration of the call.

 

 

 

*72

Enable Call Forward All.

You will be prompted on the screen (or with

 

Forwards all incoming

a tone on Cisco SPA301 and Cisco

 

calls to the specified

SPA501G). Enter an extension or a phone

 

number.

number. For an outbound call, include the

 

 

dialing prefix required to get an outside line,

 

 

as well as any long-distanceprefix required

 

 

for your phone service. (No dialing prefix is

 

 

required on a shared line.)

 

 

This feature is active until you disable it.

 

 

 

 

 

*73

Disable Call Forward All.

 

 

 

 

 

 

*77

Enable anonymous call

This feature is active until you disable it by

 

blocking. Anonymous

entering *87.

 

 

calls will be ignored.

 

 

 

 

 

 

*78

Enable Do Not Disturb.

This feature is active until you disable it.

 

 

 

 

 

*79

Disable Do Not Disturb.

 

 

 

 

 

 

 

 

*86

Disable Call Back.

 

 

 

 

 

 

 

 

*87

Disable anonymous call

 

 

 

 

blocking.

 

 

 

 

 

 

*96

Page an extension or

You will be prompted on the screen (or with

 

paging group.

a tone on Cisco SPA301 and Cisco

 

 

SPA501G). Enter the extension or paging

 

 

group extension that you want to page.

 

 

This feature is active until you disable it.

 

 

Note: If a phone is not set up to auto-answer

 

 

pages, the call will ring as a normal voice

 

 

call.

 

 

 

 

 

 

 

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Using the Interactive Voice Response Menu on Cisco SPA301 and Cisco SPA501G

 

 

 

 

 

Enter:

To do this:

Notes

 

 

 

*98

Perform a blind transfer.

You will be prompted on the screen (or with

 

 

a tone on Cisco SPA301 and Cisco

 

 

SPA501G). Enter an extension or a phone

 

 

number. For an outbound call, include the

 

 

dialing prefix required to get an outside line,

 

 

as well as any long-distanceprefix required

 

 

for your phone service. (No dialing prefix is

 

 

required on a shared line.) This feature is

 

 

active until you disable it.

 

 

 

Using the Interactive Voice Response Menu on Cisco SPA301 and Cisco SPA501G

 

Cisco SPA301 and Cisco SPA501G provide an interactive voice response menu.

 

You can enter options and receive information about the phone and its operation.

 

To access the IVR:

 

 

 

 

STEP 1

On the Cisco SPA301: Lift the handset and enter ****.

 

On the Cisco SPA501G: Press .

STEP 2

Press 9 for Help, or enter an IVR option as listed in IVR Options below this

 

procedure.

 

STEP 3

After entering an option, press # .

STEP 4

Follow the instructions from the IVR to enter any other required information.

 

 

 

 

 

IVR Options

 

 

 

 

 

Number

 

Option

 

 

 

 

 

100

 

Tells you if Dynamic Host Configuration Protocol (DHCP) is enabled.

 

 

 

 

 

110

 

Recites the IP address of the phone.

 

 

 

 

 

120

 

Recites the netmask of the phone.

 

 

 

 

 

130

 

Recites the gateway address.

 

 

 

 

 

140

 

Recites the MAC (hardware) address of the phone.

 

 

 

 

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Connecting a Cisco SPA525 Model Phone to the Wireless Voice Network

 

 

 

 

 

Number

Option

 

 

150

Recites the phone software version.

 

 

160

Recites the primary DNS server address.

 

 

170

Recites the HTTP port on which the web server listens. Defaults to

 

80.

 

 

180

Recites the IP multicast address.

 

 

220

Recites the method of call control (SIP or SPCP).

 

 

87778

Restore the phone’s user settings to the default. (Clears all user

 

settings such as speed dials.) CAUTION: You should perform this

 

action only if requested by your phone administrator or other support

 

personnel.

 

Press 1 to confirm, or* to exit. If you chose to reset, hang up to

 

exit and begin the restore process.

 

 

732668

Reboot the phone. After entering # , hang up to begin rebooting.

(R-E-B-O-O-T)

 

 

 

73738

Restores the phone to the factory default software and settings.

(R-E-S-E-T)

CAUTION: You should perform this action only if requested by your

 

phone administrator or other support personnel.

 

Press 1 to confirm, or* to exit. If you chose to reset, hang up to

 

exit and begin the restore process.

 

 

Connecting a Cisco SPA525 Model Phone to the Wireless Voice Network

If the phone administrator enabled a wireless voice network, you can use Cisco SPA525G/G2 wirelessly. Follow this procedure to verify that your phone is connected to the wireless network. If you have questions, consult your phone administrator.

STEP 1

If an Ethernet cable is connected to the phone, remove it and wait for the phone to

 

 

reboot. If an Ethernet connection is present on the phone, it is used instead of the

 

 

Wi-Ficonnection.

STEP

2

Press

on your phone.

STEP

3

Scroll to Network Configurationand press Select .

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Using the Cisco SPA 525G2 With Your Bluetooth-EnabledMobile Phone

 

 

 

 

 

STEP 4 In theWi-Fi field, confirm that there is check mark to indicate thatWi-Fiis On. If the check mark does not appear, press theleft-arroworright-arrownavigation button to enter a check mark in the field.

STEP 5 SelectWireless Profile. The display should show that the phone is connected the wireless voice network.

NOTE If the connection is not shown, complete the following tasks to connect to the wireless network by usingWi-FiProtected Setup. Consult your phone administrator if you need assistance.

a.Press the down-arrownavigation button to move the cursor toWi-Fi Configuration.

b.Press the right-arrownavigation button to open theWi-FiConfiguration menu.

c.Select Wi-Fi Protected Setup. TheSelect the WPS Mode window appears.

d.Select Push Button Configuration. The Push Button Configuration instructions appear.

e.On the front panel of the Unified Communications System, press the Wi-FiProtected Setup (WPS) button.

f. On the phone, press Select . The phone displays a message:Connecting to AP. The phone may reboot before theWi-Ficonnection is working.

NOTE The PC port is not supported in wireless operation. A PC can be connected to the port only when an Ethernet cable is connected to the phone.

Using the Cisco SPA 525G2 With Your Bluetooth-Enabled

Mobile Phone

The Cisco SPA525G2 supports the use of your Cisco IP phone in conjunction with a Bluetooth-enabledmobile phone. You can do the following tasks:

Pair your Bluetooth-enabledmobile phone and Cisco SPA 525G2. Your mobile phone is assigned a line button on your Cisco SPA 525G2. You can make and receive mobile calls using the Cisco SPA 525G2.

Switch audio for in-progresscalls between your mobile phone and the Cisco SPA 525G2.

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Using the Cisco SPA 525G2 With Your Bluetooth-EnabledMobile Phone

 

 

 

 

 

Import your mobile phone address book to your Cisco SPA 525G2 personal address book.

Use your Cisco SPA 525G2 as a “handsfree device” for your mobile phone.

NOTE Not all mobile phones support this function. For information about compatibleBluetooth-enabledmobile phones, visit the Cisco Small Business support community (http://www.cisco.com/go/smallbizsupport), and view the latest Cisco SPA 525G2 release notes available at Cisco.com.

 

Enabling Bluetooth

 

 

STEP 1

Press .

STEP 2

Scroll to User Preferences and pressSelect .

STEP 3

Scroll to Bluetooth Configurationand press Select .

STEP 4

With Bluetooth selected, press theright-arrownavigation button until a blue check

 

mark appears.

STEP 5

Press Save .

 

 

Pairing Your Cisco SPA 525G2 with a Bluetooth-Enabled

Mobile Phone

This feature is based on the following standard Bluetooth profiles:

Phone Book Access Profile 1.0

Handsfree Profile 1.5

Handset Profile 1.1

NOTE Not all mobile phones support this function. For information about compatibleBluetooth-enabledmobile phones, visit the Cisco Small Business support community (http://www.cisco.com/go/smallbizsupport), and view the latest Cisco SPA 525G2 release notes available at cisco.com.

To pair your Cisco SPA 525G2 with your Bluetooth-enabledmobile phone, you can either initiate pairing from the Cisco SPA 525G2, or from your mobile phone.

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Using the Cisco SPA 525G2 With Your Bluetooth-EnabledMobile Phone

 

 

 

 

 

 

Initiating Pairing from the Cisco SPA 525G2

 

 

STEP 1

Enable Bluetooth as described in the “Enabling Bluetooth” section on page 82.

STEP 2

Press .

STEP 3

Scroll to User Preferences and pressSelect .

STEP 4

Scroll to Bluetooth Configurationand press Select .

STEP 5

Scroll to Bluetooth Mode and press theright-arrownavigation button to choose

 

one of the following:

 

Handsfree: Your Cisco SPA 525G2 will operate as a handsfree device with

 

a Bluetooth-enabledmobile phone.

 

Both: Your Cisco SPA 525G2 will operate with yourBluetooth-enabled

 

mobile phone or operate with a Bluetooth headset. (See “Connecting Wired

 

and Wireless Headsets (Optional)” section on page 15.)

 

NOTE Your Cisco SPA 525G2 will connect to only one device at a time (either

 

the Bluetooth headset or the Bluetooth-enabledmobile phone.)

 

If multiple Bluetooth devices are in range of the Cisco SPA 525G2, the order

 

of devices in the Bluetooth Configuration > Bluetooth Profileslist is used,

 

and the device with a higher priority is activated first.

STEP 6

Scroll to Bluetooth Profiles and press theright-arrownavigation button to enter

 

the profile screen.

STEP 7

Press Scan to scan for your mobile phone.

NOTE

Depending on the network environment (for example, the number of Bluetooth

 

devices and noise level), your Bluetooth headset may not appear on the found

 

devices list. Ensure the headset is powered on and has Bluetooth enabled, and

 

retry the scan.

STEP 8

In the Select a Bluetooth Device to Pair list, select the mobile phone to which you

 

want to pair and press Connect.

 

 

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Using the Cisco SPA 525G2 With Your Bluetooth-EnabledMobile Phone

 

 

 

 

 

Initiating Pairing from Your Bluetooth-EnabledMobile Phone

NOTE The procedure varies depending on your phone model. You must turn Bluetooth on, and you may need to configure a separate setting to make your mobile phone discoverable by other devices. The following example uses an Apple iPhone.

Before starting, it’s helpful to find the MAC address of your Cisco SPA 525G2 IP phone. From your IP phone, go to the Setup menu and selectStatus. SelectProduct Information. The MAC address is displayed.

STEP 1 On your iPhone, clickSettings.

STEP 2 UnderGeneral, chooseBluetooth. Ensure Bluetooth is turned on.

STEP 3 In the Bluetooth Window, underDevices, find the MAC address of your Cisco SPA 525G2 IP phone.

STEP 4 Select the MAC address of the Cisco SPA 525G2.

STEP 5 Enter thePIN (the default is 0000) and pressConnect.

When paired with your mobile phone, the Cisco SPA 525G2 assigns one of your line buttons to the mobile phone. Your phone is represented by label and a mobile phone icon, as shown near the lower right corner of the following example.

136

136

136

136

My Mobile Phone

310230

The Bluetooth phone icon colors show the status of your mobile phone and/or the Cisco SPA 525G2:

No icon: Bluetooth is disabled

Gray icon: Bluetooth is enabled, but the phones are not connected.

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Using the Cisco SPA 525G2 With Your Bluetooth-EnabledMobile Phone

 

 

 

 

 

Blue icon: Bluetooth is enabled and the Cisco SPA 525G2 is connected to a headset.

Green icon: Bluetooth is enabled and the Cisco SPA 525G2 is connected to a mobile phone.

To verify the mobile phone configuration:

STEP 1

On the Cisco SPA 525G2, press .

STEP 2

Scroll to User Preferences and pressSelect .

STEP

3

Scroll to Bluetooth Configurationand press Select .

STEP

4

Scroll to Bluetooth Profiles and press theright-arrownavigation button.

 

 

The mobile phone appears in the list of Bluetooth devices.

 

 

 

Importing Your Mobile Phone Address Book into the Cisco

SPA 525G2

NOTE Not all mobile phones support this function. See the list ofBluetooth-enabledmobile phones supported with the Cisco SPA 525G2 that is posted at the Cisco support community athttp://www.cisco.com/go/smallbizsupport, and also consult the latest Cisco SPA 525G2 release notes available at Cisco.com.

To import your mobile phone book into the personal address book on the Cisco

SPA 525G2:

STEP 1

Press

Dir orDirectory . Alternatively, press

and select Directories.

STEP

2

Select Personal Address Book.

 

STEP

3

Press

Import .

 

NOTE

Depending on your mobile phone, you may need to authorize the Bluetooth

 

 

connection, even if the phone is already paired with the Cisco SPA 525G.

The phone displays a status message about the import. If the import is successful, your imported contacts appear in the Directory.

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Using the Cisco SPA 525G2 With Your Bluetooth-EnabledMobile Phone

 

 

 

 

 

Making a Mobile Phone Call Using Your Cisco SPA 525G2

When you make a mobile phone call using your Cisco SPA 525G2, your Cisco SPA 525G2 acts as a handsfree device for your phone. The call is made through your mobile phone, but the audio is present on the Cisco SPA 525G2 and the call control is done using the Cisco SPA 525G2, unless you switch back to your mobile phone. (See “Switching Audio from Your Cisco SPA 525G2 to Your Mobile Phone” section on page 87.)

NOTE Not all mobile phones support this function. See the list ofBluetooth-enabledmobile phones supported with the Cisco SPA 525G2 that is posted at the Cisco support community athttp://www.cisco.com/go/smallbizsupport, and also consult the latest Cisco SPA 525G2 release notes available at Cisco.com.

STEP 1 Press the line button associated with your mobile phone (the line button is marked with a mobile phone icon with a flashing lightning bolt).

STEP 2 Complete one of the following tasks:

Enter a number to dial and pressDial .

Press Directory and select the Personal Address book. Choose a number

and press Dial .

Scroll to select a recently called number and pressSelect .

NOTE If you usually enter a digit before dialing (such as9 to reach an outside line), remember that this call is made through your mobile phone. You should follow the usual practice for making calls on your mobile phone (for example, you probably do not dial a digit to reach an outside line on your mobile phone).

The outgoing call appears on both your Cisco SPA 525G2 and your mobile phone screen. The Cisco SPA 525G2 displays an off-hookicon next to the mobile phone name or number.

After the call is connected, the icon next to the mobile phone shows that the call is established. The audio goes through the Cisco SPA 525G2, although the mobile phone screen also shows a connected call.

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Using the Cisco SPA 525G2 With Your Bluetooth-EnabledMobile Phone

 

 

 

 

 

Receiving Mobile Phone Calls Using the Cisco SPA 525G2

If your mobile phone is paired with the Cisco SPA 525G2, an incoming call to your mobile phone is also shown on the Cisco SPA 525G2.

Use one of the following methods:

PressAnswer to connect to the call.

Press the flashing line button associated with your mobile phone.

Lift the handset.

PressIgnore to ignore the call.

Switching Audio from Your Cisco SPA 525G2 to Your Mobile

Phone

NOTE You can only switch audio back and forth between the Cisco SPA 525G2 and your mobile phone if the call is connected using the Cisco SPA525G2-to-mobilephone feature. (For example, you cannot switch a call on your Cisco SPA 525G2 that is not associated with your mobile phone.)

Not all mobile phones support this function. See the list of Bluetooth-enabledmobile phones supported with the Cisco SPA 525G2 that is posted at the Cisco support community athttp://www.cisco.com/go/smallbizsupport, and also consult the latest Cisco SPA 525G2 release notes available at cisco.com.

To switch audio from your Cisco SPA 525G2 to your mobile phone, on a connected call, press Handset .

To switch audio back to the Cisco SPA 525G2 from your mobile phone, on a connected call, press Handsfree .

Viewing Mobile Phone Battery and Signal Information on Your Cisco SPA 525G2

When a mobile phone call is incoming, outgoing, or connected on your Cisco SPA 525G2, the Cisco SPA 525G2 display shows information about your mobile phone.

NOTE Not all mobile phones support this function. See the list ofBluetooth-enabledmobile phones supported with the Cisco SPA 525G2 that is posted at the Cisco support community athttp://www.cisco.com/go/smallbizsupport, and also consult the latest Cisco SPA 525G2 release notes available at cisco.com.

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Using Advanced Phone Features

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Using the Cisco SPA 525G2 With Your Bluetooth-EnabledMobile Phone

 

 

 

 

 

The display bubble shows the following information:

Battery indicator: Shows the battery life left on your mobile phone.

Signal strength: Shows the signal strength for your mobile phone.

Network (optional): May show the phone network for your mobile phone.

Charging Your Mobile Phone Using Your Cisco SPA 525G2

You can use the USB port on the Cisco SPA 525G2 model to charge your Bluetooth-enabledmobile phone if your phone charger requires amini-USBport.

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Using Advanced Phone Features

3

 

Changing the System Time Settings

 

 

 

 

 

Changing the System Time Settings

In most cases, the Unified Communications system time settings are controlled by a network time server. However, if the Unified Communications system is not connected to the Internet or if the time server is not reachable, you can set the system clock from any Cisco IP phone in the system. Be aware that this manual setting will be lost if the Unified Communications system loses power.

Not available on Cisco SPA301 and Cisco SPA501G

Task

Instructions

 

 

 

 

 

 

Cisco SPA303 and Cisco

1.

Press

.

 

SPA50x Series IP phones

2.

Select Time/Date.

 

(except Cisco SPA501G)

 

 

3.

Enter the Date in themm/dd/yy format. Press

*

 

 

or #

for the forward slash. For example, enter

 

 

 

10*01*11 for Oct. 10, 2011.

 

 

4.

Press the down-arrownavigation button, and

 

 

 

then enter the Time inhh:mm:ss format. Press

*

 

 

or #

for the colon. For example, enter 6*21 for

 

 

 

6:21.

 

 

 

5.

Press the down-arrownavigation button, and

 

 

 

then enter the time zone Offset in±H:m:s format.

 

 

Press

* for + or# for-.Press* or# for the

 

 

colon. For example, for the U.S. Pacific Time zone,

 

 

enter *8*00 for -8:00.

 

 

6.

Press

Save .

 

 

7.

Press

to close the window. The time setting

 

 

is propagated to the UC320W and the other

 

 

 

phones.

 

 

 

 

 

 

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Using Advanced Phone Features

3

 

Changing the System Time Settings

 

 

 

 

 

Task

Instructions

 

 

 

 

Cisco SPA525 and Cisco

1.

Press

.

SPA525G

2.

Select Device Administration.

 

 

3.

Select Date/Time.

 

4.

Move the cursor to Set Current Time Manually.

 

 

Press the right-arrownavigation button.

 

5.

In the table, press the up or down navigation

 

 

button to move up or down in the list. Press the

 

 

right or left navigation button to move to a

 

 

different field.

 

6.

After entering the year, month, day, hour, and

 

 

minute, press Save .

 

7.

Press

Set .

 

8.

Press

to close the window. The time setting

 

 

is propagated to the UC320W and the other

 

 

phones.

 

 

 

 

 

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A

Using an Analog Phone with the Cisco UC320W

This appendix contains information about using an analog phone within the Unified Communications System. The primary purpose of an analog phone is to allow emergency calls if the system becomes available due to a power loss. It also can be used to place and receive calls and is ideal for use as a hot phone (for more information, see Using a Hot Phone, page 35).

Refer to the following topics:

Basic Calling Functions on Analog Phones, page 91

Using Star Codes for Special Features on Analog Phones, page 92

Basic Calling Functions on Analog Phones

Task

Instructions

 

 

 

Placing a call

1.

Lift the receiver, or activate the speaker, if

 

 

applicable.

 

2.

Dial an extension number or an external number.

 

 

You may need to press a digit such as 9 to get an

 

 

outside line.

 

 

Answering a call

Lift the receiver, or activate the speaker, if

 

applicable.

 

 

Holding and resuming a

Press the hook flash button to place a call on hold. A

call

long tone sounds. You can dial another number, or

 

set aside the receiver. To resume the call, press the

 

flash hook button again.

 

 

 

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Using an Analog Phone with the Cisco UC320W

Using Star Codes for Special Features on Analog Phones

A

Task

Instructions

 

 

Creating a conference

Call the first party. Press the hook flash button, and

call

then call the other party. Press the hook flash again

 

to join all parties in a conference call.

 

 

Handling multiple calls

If you receive a second call during an active call,

 

press the hook flash button. The first call is placed

 

on hold, and the other call is answered. To toggle

 

between the calls, press the flash hook button.

 

 

Transferring a call

While on a call with the first party, press the hook

 

flash button. Then call the other party. Hang up to

 

transfer the call immediately, or announce the call

 

first and then hang up.

 

 

Checking voicemail (if

If there is new voicemail for the extension, you will

enabled)

hear a stutter dial tone when you use an FXS phone.

 

To check your voicemail:

 

1. Dial the voicemail pilot number (default 395).

 

2. Enter the mailbox number.

 

3. Enter the password (default 12345).

 

 

Using Star Codes for Special Features on Analog Phones

For special features, you can use the following star codes.

Enter:

To do this:

Notes

 

 

 

*39

Unpark a call that was

You will be prompted with a tone. Enter the

 

parked from another

park slot number. Then press # to retrieve

 

phone.

the call.

 

 

 

*56

Enable call waiting. If a

The feature is active until you disable it. If

 

new call is received

you hear the call waiting tone during a call,

 

during an active call, a

press the flash hook button to switch from

 

tone plays.

one call to another.

 

 

 

*57

Disable call waiting.

 

 

 

 

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Using an Analog Phone with the Cisco UC320W

Using Star Codes for Special Features on Analog Phones

A

Enter:

To do this:

Notes

 

 

 

*66

Enable Call Back. The

If you make a call that receives busy tone or

 

phone will repeatedly dial

goes to voicemail, hang up your phone and

 

a busy number until the

then lift the receiver and enter this star

 

called party rings or

code. After you hang up, the system will

 

answers. The phone then

attempt to redial the called number until it is

 

alerts you that the call has

no longer busy. At this point, your analog

 

gone through.

phone will ring.

 

 

 

*67

Block Caller ID. Your caller

This feature remains enabled until you

 

ID will not be transmitted.

disable it. Be aware that this setting will

 

 

prevent your calls from reaching recipients

 

 

who block anonymous calls.

 

 

 

*68

Unblock Caller ID.

 

 

 

 

*69

Call the last number that

 

 

called your phone.

 

 

 

 

*70

Disable call waiting for a

After you enter the code, dial tone plays.

 

single call.

You can then dial the number. This feature is

 

 

active for the duration of the call.

 

 

 

*71

Enable call waiting for a

After you enter the code, dial tone plays.

 

single call. If a new call is

You can then dial the number. This feature is

 

received during an active

active for the duration of the call.

 

call, a tone plays.

 

 

 

 

*72

Enable Call Forward All.

After you enter the star code, a tone plays.

 

Forwards all incoming

Enter the phone number where you want to

 

calls to the specified

forward your calls. For an external number,

 

number.

include any digit that is required to get an

 

 

outside line.

 

 

This feature is active until you disable it.

 

 

 

*73

Disable Call Forward All.

 

 

 

 

*77

Enable anonymous call

This feature is active until you disable it by

 

blocking. Anonymous

entering *87.

 

calls will be ignored.

 

 

 

 

*78

Enable Do Not Disturb.

This feature is active until you disable it.

 

 

 

*79

Disable Do Not Disturb.

 

 

 

 

*86

Disable Call Back.

 

 

 

 

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Using an Analog Phone with the Cisco UC320W

Using Star Codes for Special Features on Analog Phones

A

Enter:

To do this:

Notes

 

 

 

*87

Disable anonymous call

 

 

blocking.

 

 

 

 

*96

Page an extension or

After you enter the star code, a tone plays.

 

paging group.

Enter the extension that you want to page.

 

 

Note: If a phone is not set up to auto-answer

 

 

pages, the call will ring as a normal voice

 

 

call.

 

 

 

*98

Perform a blind transfer.

During an active call, press the hook flash

 

 

button to place the call on hold. When you

 

 

hear a long tone, enter the star code. A short

 

 

tone plays. Enter the number where you

 

 

want to transfer the call.

 

 

Note: This feature works only if the analog

 

 

phone has a hook flash button.

 

 

 

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B

Where to Go From Here

Cisco provides a wide range of resources to help you obtain the full benefits of your IP phone.

Support

Cisco Small Business

www.cisco.com/go/smallbizsupport

Support Community

 

 

 

Product Documentation

 

 

 

Cisco SPA500 Series IP

www.cisco.com/go/spa500phones

Phones

 

 

 

SPA300 Series Phones

www.cisco.com/go/300phones

 

 

Cisco Small Business

 

 

 

Cisco Small Business Home

www.cisco.com/smb

 

 

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