Cisco Systems SPA301 User Manual
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USER GUIDE

Cisco Small Business

Cisco SPA300 Series and SPA500 Series IP Phones with Cisco Unified Communications UC320W

Phone Models: SPA301, SPA303, SPA501G, SPA502G, SPA504G, SPA508G, SPA509G, SPA525G, SPA525G2

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78-19372-01C0

 

Contents

 

 

 

 

 

 

Chapter 1: Getting Started

6

Overview of the Cisco Small Business IP Phones

7

Phone Features

8

Model Comparison

8

Phone Components of Cisco SPA301

9

Phone Components of Cisco SPA303 and Cisco SPA500 Series Models

11

Cisco SPA500S Attendant Console

14

Connecting Wired and Wireless Headsets (Optional)

15

Using Softkeys to Handle Calls

17

Using Your Line Buttons

20

Extensions

20

Shared Lines

20

Status Indicators

21

Using the Feature Buttons

21

Entering and Editing Characters

23

Chapter 2: Using Basic Phone Functions

26

Choosing an Audio Device

27

Adjusting Volume and Muting

29

Placing, Answering, and Managing Calls

30

Placing a Call

31

Answering, Diverting, and Ending Calls

33

Managing Multiple Calls

34

Using a Hot Phone

35

Using a Paired Phone

36

Using the Intercom and Paging Features

37

Transferring Calls

39

Viewing and Returning Missed Calls

41

Forwarding All Calls

43

Setting Do Not Disturb

44

 

 

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W

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Contents

 

 

 

 

 

 

Enabling or Disabling Call Waiting

45

Picking Up a Call for Another Extension

46

Parking a Call

47

Creating a Three-Way Conference Call

49

Using the Phone Directories

50

Using Your Contact List (Personal Address Book)

51

Using the Corporate Directories

54

Using the Call History Lists

54

Setting or Changing a Phone Password

56

Using the Voicemail System

58

Setting Up Your Voicemail Box

58

Accessing Voicemail

59

Voicemail Options

60

Chapter 3: Using Advanced Phone Features

63

Configuring Privacy Features

64

Enabling and Using Dial Assistance

66

Creating and Using Personal Speed Dials

67

Adjusting Your Display Screen

69

Configuring the Phone Screen Saver

71

Customizing the Ring Tones for Your Extensions

75

Using Star Codes on Cisco IP Phones

76

Using the Interactive Voice Response Menu on Cisco SPA301 and Cisco

SPA501G

79

Connecting a Cisco SPA525 Model Phone to the Wireless Voice Network

80

 

 

Using the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile Phone 81

Enabling Bluetooth

82

Pairing Your Cisco SPA 525G2 with a Bluetooth-Enabled Mobile Phone

82

Initiating Pairing from the Cisco SPA 525G2

83

Initiating Pairing from Your Bluetooth-Enabled Mobile Phone

84

Importing Your Mobile Phone Address Book into the Cisco SPA 525G2

85

 

 

 

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W

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Contents

Making a Mobile Phone Call Using Your Cisco SPA 525G2

86

Receiving Mobile Phone Calls Using the Cisco SPA 525G2

87

Switching Audio from Your Cisco SPA 525G2 to Your Mobile Phone

87

Viewing Mobile Phone Battery and Signal Information on Your Cisco SPA

 

525G2

87

Charging Your Mobile Phone Using Your Cisco SPA 525G2

88

Changing the System Time Settings

89

Appendix A: Using an Analog Phone with the Cisco UC320W

91

Basic Calling Functions on Analog Phones

91

Using Star Codes for Special Features on Analog Phones

92

Appendix B: Where to Go From Here

95

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W

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1

Getting Started

This guide provides information to help you use your Cisco Small Business IP Phone with the Cisco Unified Communications UC320W. Before using your phone, read this chapter to become familiar with the phone features. Refer to these topics:

Overview of the Cisco Small Business IP Phones, page 7

Phone Features, page 8

Cisco SPA500S Attendant Console, page 14

Connecting Wired and Wireless Headsets (Optional), page 15

Using Softkeys to Handle Calls, page 17

Using Your Line Buttons, page 20

Using the Feature Buttons, page 21

Entering and Editing Characters, page 23

Notes:

This guide is intended for phone users with a Cisco UC320W phone system. Some features vary in other call control environments. For other phone documentation, see Appendix B, “Where to Go From Here.”

For information about using an FXS phone with the Cisco UC320W, see

Appendix A, “Using an Analog Phone with the Cisco UC320W.”

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W

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Getting Started

1

 

Overview of the Cisco Small Business IP Phones

 

 

 

 

 

Overview of the Cisco Small Business IP Phones

The Cisco Small Business IP Phones are full-featuredphones that support communications within your office and with the outside world, whether through local telephone lines or Voice over IP (VoIP) networks.

Calling Features: Features include call forwarding, redialing, speed dialing, call transfers, conference calls, intercom calls, and voicemail access. Depending on the phone model, you can make and receive calls with the handset, thebuilt-inspeaker, or a compatiblethird-partyheadset that you install separately.

Networking Features: The Cisco Small Business IP phones connect to the computer network through Ethernet ports. The Cisco SPA525G/G2 can connect to a wireless voice network, if available. Most models also have an additional Ethernet port that you can use to connect a computer to the network. (Not applicable to the Cisco SPA525G/G2 when used wirelessly.)

Power: Unlike traditional phones, Cisco Small Business IP phones require a separate power source. Depending on the phone model, the phone may receive power from an Ethernet switch on your network or from a power adapter.

Care: The Cisco Small Business IP phones are electronic devices that should not be exposed to excessive heat, sun, cold, or water. To clean the equipment, use a slightly moistened paper or cloth towel. Do not spray or pour cleaning solution directly onto the hardware unit.

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