Side view
Fig. 1 Vehicle side overview.
Key to fig. 1:
(1)Roof antenna
(2)Battery charge port cover
(3)Outside door handles
(4)Outside mirror:
– Additional turn signal light
(5)Area for e-Golf emblem
(6)Lift points for the jack
Front view
Fig. 2 Vehicle front overview.
Key to fig. 2:
(1)Windshield area:
–Windshield wipers
–Rain sensor (if equipped)
–Low-light sensor (if equipped)
(2)Electric motor hood release
(3)Area for e-Golf emblem
(4)Headlights (on both left and right)
(5)Park Distance Control (PDC) sensors (if equipped)
(6)static cornering lights (on left and right)
(7)Threaded hole for the front towing eye (behind cover)
Rear view
Fig. 3 Vehicle rear overview.
Key to fig. 3:
(1)High-mounted brake light
(2)Rear window:
–Rear window defroster
–Rear windshield wiper
(3)Volkswagen emblem for opening the rear hatch
(4)Taillights (on both left and right)
(5)Area for e-Golf emblem
(6)Area for the Rear View Camera system (if equipped)
(7)Park Distance Control (PDC) sensors (if equipped)
(8)License plate lights
(9)Threaded hole for the rear towing eye (behind cover)
Driver door overview
Fig. 4 Overview of controls in the driver door.
Key to fig. 4:
(1)Door handle
(2)Power locking button for locking and unlocking the vehicle –
(3)Knob for adjusting the outside mirrors:
–Adjusting outside mirrors , – / – 2
–Outside mirror heating ?
(4)Switches for operating the power windows:
–Power windows 
–Safety switch for rear power windows _
(5)Indicator light for the power locking system
(6)Lever for releasing the electric motor hood
(7)Storage compartment
(8)Bottle holder
(9)Reflector
Driver side overview
Fig. 5 Driver side overview.
Key to fig. 5:
(1)Instrument cluster:
–Instruments
–Display
–Warning and indicator lights
(2)Headlight switch :
–Off position /
–Automatic headlights !54/ (if equipped)
–Parking lights (if equipped)
–Low beams
– Fog lights 05,, (if equipped)
(3)Lever for:
–Turning high beams on or off –
–Headlight flasher x
–Turn signals
–Cruise control /. – #!.#%, – /&&, 2%3 – % – 3%4
(4)Windshield wiper and washer lever:
–Windshield wiper ()'( – ,/7
–Intermittent operation for the front windshield wipers ).4
–Interval settings for the wipers or sensitivity for the rain sensor
–Windshield wiper /&&
–“One-tap wiping” x
–Windshield wiper U
–Automatic wipe/wash for windshield W
–Rear window wiper Z
–Rear window automatic wipe/wash \
–Lever with buttons for the Volkswagen Information System (Basic version) 42)0, /+ 2%3%4 ... 17
(5)Multi-function steering wheel controls (if equipped): , ....................................................... 17, 284
–Volume setting for radio, navigation system notifications (if applicable), or telephone calls ' – &
–Voice control activation Y
–Display Phone main menu or accept telephone calls -
–Audio, navigation – ®
–Control buttons for the Volkswagen Information System (Premium version) # – /+ –
, *, +
– Cruise control buttons 
, 3%4, #.,, 2%3, – -
(6)Ignition switch (vehicles without Keyless Access)
(7)Dimmer control for the instrument and switch illumination
(8)Lever for the adjustable steering wheel
(9)Horn (only works when the ignition is switched on)
(10)Pedals
(11)Driver front airbag
(12) Air vents – |
– |
(13)Storage compartment
Upper center console
Fig. 6 Overview of the upper center console.
Key to fig. 6:
(1)Button for the emergency flashers
(2)PASSENGER AIR BAG /&& light (front airbag for front seat passenger)
(3)Infotainment system
–User information display
–Radio Booklet Radio, Navigation System
–Navigation system Booklet Radio, Navigation System
(4)Controls for:
–Manual air conditioning
–Climatronic
(5)Air vents – ¢ –
(6)Passenger seat heating button [
(7)Driver seat heating button A
Lower center console
Fig. 7 Overview of the lower center console.
Key to fig. 7:
(1)Lever for automatic transmission
(2)Parking brake lever
(3)Storage compartment with cup holders
(4)Storage compartment
–With AUX-in jack © or Media Device Interface (MDI)/(MEDIA-IN) Booklet Radio, Navigation System
(5)Starter button 34!24 – %.').% – 34/0 (for vehicles with Keyless Access)
(6)Center armrest:
–With storage compartment
–With 12 Volt socket
(7)Button for Park Distance Control (if equipped)
(8)12 Volt socket
(9)Card holder
Instrument cluster
¤ Introduction
In this section you’ll find information about:
Instrument overview
Displays
Service reminder display
More information:
xWarning and indicator lights
xVolkswagen Information System
xInfotainment system
xShifting
xService reminder information Booklet Warranty and Maintenance
WARNING
Driving on today's roads demands the full attention of the driver at all times. Driver distraction causes accidents, collisions and serious personal injury!
xNever use the buttons in the instrument cluster while driving.
Instrument overview
Fig. 9 Instrument cluster in the instrument panel.
¤ Please first read and note the introductory information and heed the WARNINGS 
Instrument explanations fig. 9:
(1)Power display
The current power level is displayed in kilowatts (kW).
When the electric drive is activated, the display changes from /&& to /
(2)Power availability display
Displays the current power availability.
(3)Displays
(4)Reset, set, and display button
(5)Speedometer
(6)Charge level display
Displays the charge level of the high-voltage battery
Displays
Fig. 10 In the instrument cluster display: A: Open electric motor hood, B: Open rear hatch, C: Open front driver side door, D: Open rear passenger side door.
¤ Please first read and note the introductory information and heed the WARNINGS 
Depending on the vehicle model and equipment level, different information may be shown in the instrument cluster display.
xOpen doors, electric motor hood, or rear hatch fig. 10
xWarning and information texts
xOdometer displays
xTime
xOutside temperature
xCompass display
xSelector lever position
xDriving data display and menus for different settings
xService reminder display
xRadio and navigation information Booklet Radio, Navigation System
xTelephone information Booklet Mobile phone package
Open doors, hood, and rear hatch
The instrument cluster display indicates if any doors, the electric motor hood, or rear hatch are open once the vehicle has been unlocked, and while the vehicle is in motion. There may also be an audible warning chime. Different models and equipment versions may have different displays.
Key to fig. 10 |
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Key to fig. 10 |
See |
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Stop!
AThe electric motor hood is open or not properly closed.
Stop!
BThe rear hatch is open or not properly closed.
Stop!
C, D One or more vehicle doors open or not properly closed.
Warning and information texts
The status of various vehicle functions and components is monitored when the ignition is switched on and while driving. Malfunctions are indicated by red and yellow warning symbols with text messages in
the instrument cluster display ( page Error! Bookmark not defined., Warning and indicator lights). In some cases, they may also be signaled acoustically. The display can vary depending on the instrument cluster model.
Type of no- |
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Explanation |
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color1 |
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Priority 1 |
Red |
Symbol flashing or lit – sometimes with acoustic |
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warning |
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warnings. |
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message |
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Check malfunction and take corrective action. |
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Contact an authorized Volkswagen dealer or an |
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authorized Volkswagen Service Facility for assis- |
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tance if necessary. |
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warning message is displayed. The warning |
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warning messages by pressing the |
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but- |
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ton on the windshield wiper lever or |
the /+ |
button |
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on the multi-function steering wheel. |
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Displayed in color on an instrument cluster with color display. |
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Type of no- |
Symbol |
Explanation |
tification |
color1 |
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Priority 2 |
Yellow |
Symbol flashing or continuously lit – sometimes |
warning |
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with acoustic warnings. |
message |
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Malfunctions or low operating fluid levels may |
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cause vehicle damage and vehicle breakdown |
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Check malfunction as soon as possible. Contact |
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an authorized Volkswagen dealer or an author- |
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ized Volkswagen Service Facility for assistance if |
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necessary. |
Information |
– |
Information about various vehicle situations. |
text |
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Odometer displays
The odometer indicates the total distance driven by the vehicle.
The trip odometer (trip) shows the distance driven since the last time the trip odometer was reset. The last digit indicates 1/10 mile (100 meters).
Press the E button in the instrument cluster briefly Instrument overview to reset the trip odometer to 0.
Time
xTo set the time, press and hold the E button in the instrument cluster Instrument overview until the word Time appears in the display. The doors must be closed.
xRelease the button. The time is shown in the display and the hour setting is highlighted.
xPress the E button repeatedly until the correct hour is displayed. Press and hold the button to scroll through quickly.
xOnce you have set the hour, wait a few seconds until the minutes display is highlighted.
xPress the E button repeatedly until the correct minutes are displayed. Press and hold the button to scroll through quickly.
xRelease the button to finish setting the clock.
On appropriately equipped vehicles, you can also set the time in the Infotainment system by pressing the #!2 button followed by the § and Time and date function keys Menu and system settings
(SETUP).
Outside temperature display
At outside temperatures below about +39 °F (+4 °C), a “snowflake symbol” appears in the display. The symbol remains on until the outside temperature rises above +43 °F (+6 °C) 
.
When the vehicle is not moving or when you are driving at very low speeds, the temperature displayed may be slightly higher than the actual outside temperature.
The measurement range is from -49 °F (-45 °C) to +169 °F (+76 ).
Compass display
On vehicles equipped with compass display, the current compass direction is indicated in the instrument cluster display when the ignition (or the navigation system, if equipped) is switched on.
Selector lever positions
The selector lever position is shown both on the side of the selector lever and in the instrument cluster display Shifting.
WARNING
Failure to heed warning lights and instrument cluster text messages can cause the vehicle to break down in traffic and result in a collision and serious personal injury.
xNever ignore warning lights or text WARNINGS.
xAlways stop the vehicle as soon as it is safe to do so.
xPark the vehicle at a safe distance from moving traffic and where no part of the hot catalytic converter and exhaust system can come into contact with flammable materials under the vehicle, such as dry grass, brush, spilled fuel, etc.
xA broken down vehicle presents a high accident risk for itself and others. Switch on emergency flashers and set up a warning triangle to warn oncoming traffic.
WARNING
Roads and bridges may be dangerously icy even if the outside air temperature is above freezing.
xIf you use the outside temperature display to tell you about frost conditions, remember that roads can even ice over at temperatures above +39 °F (+4 °C). Always remember: even if the “snowflake symbol” is not displayed, there could still be black ice on the road.
xNever rely exclusively on the outside temperature display.
NOTICE
Failure to heed warning lights or text WARNINGS can result in vehicle damage.
The instrument cluster displays and their arrangement may vary depending on the vehicle model. For displays without warning and information messages, malfunctions are only signaled with indicator lights.
Depending on vehicle equipment, some settings and displays may also appear in the Infotainment system.
If there are multiple warning messages, the symbols are displayed for several seconds in order of importance. The symbols are displayed until the cause has been corrected.
If warning messages are displayed when the ignition is switched on, it may not be possible to adjust some settings as described, or the information display may appear differently. If this happens, take the vehicle to an authorized Volkswagen dealer or an authorized Volkswagen Service Facility for assistance.
Service reminder display
Fig. 11 In the instrument cluster display: Example of the service reminder when a service is due.
Fig. 12 In the Infotainment system display: Example of the service reminder.
¤ Please first read and note the introductory information and heed the WARNINGS 
The maintenance service reminder is shown in the instrument cluster display fig. 11 and in the
Infotainment system fig. 12. Versions and displays can vary depending on the instrument cluster or the Infotainment system version equipped with the vehicle.
Maintenance services take place at predefined intervals. The service reminder display provides information on the next inspection service. For information on maintenance service intervals, please see the Booklet Warranty and Maintenance.
Service reminder
If maintenance service is due in the near future, a service reminder is displayed when the ignition is switched on.
The number of miles (km) or amount of time shown correspond to the maximum number of miles (km) or maximum time that can still be driven before the next service.
Service event
For a scheduled inspection there is an audible chime when the ignition is switched on. The wrench symbol > also appears for several seconds in the instrument cluster display along with the following
message fig. 11:
Inspection now!
Viewing service message
You can access the current service schedule when the ignition is switched on, the electric motor is not activated, and the vehicle is stationary:
xPress and hold the E button in the instrument cluster Instrument overview until the word Service appears in the display.
xRelease the button. The current service message appears in the display.
You can also view service information fig. 12 in the Infotainment system by pressing the #!2 button followed by the § and Service function keys Menu and system settings (SETUP).
Resetting the service reminder display
If the inspection service was not performed by an authorized Volkswagen dealer or an authorized Volkswagen Service Facility, the service reminder can be reset as follows:
xSwitch off the ignition.
xPress and hold the E button in the instrument cluster Instrument overview.
xSwitch on the ignition.
xRelease the E button.
xIf the following message appears in the display:
Do you really want to reset inspect. service?
x Confirm the request by pressing the E button in the instrument cluster. A confirmation message appears in the display when the service reminder has been reset.
Do not reset the service reminder between service intervals; otherwise, incorrect information will be displayed.
The service reminder disappears after a few seconds when the electric motor is activated or after the /+ 2%3%4 button on the windshield wiper lever is pressed Volkswagen Information System.
Volkswagen Information System
¤ Introduction
In this section you’ll find information about:
Menu structure – overview
Using the instrument cluster menus
Main menu
Driving data
When the ignition is switched on, you can display different types of information in the instrument cluster. The menu options vary depending on whether you have a Basic or Premium version of the Volkswagen Information System. With the Premium instrument cluster display, you can also control certain vehicle features.
Your vehicle is equipped with controls on the windshield wiper lever fig. 13 .
The number of menus and information in the instrument cluster display depends on the electronics and equipment on the vehicle.
An authorized Volkswagen dealer or an authorized Volkswagen Service Facility may be able to add or modify functions depending on your vehicle's equipment.
As long as a priority 1 warning message is displayed, no menus can be accessed. To display menus, acknowledge the warning by pressing the /+ 2%3%4 button on the windshield wiper lever or the /+ button on the multi-function steering wheel.
More information:
xInfotainment system
xDriver assistance systems
xRadio or Navigation system Booklet Radio, Navigation System
xMobile phone package Booklet Mobile Phone Package
WARNING
Driving on today's roads demands the full attention of the driver at all times. Driver distraction causes accidents, collisions and serious personal injury!
xNever access menus when the vehicle is moving.
Menu structure – overview
¤ Please first read and note the introductory information and heed the WARNINGS 
The following list shows how the Volkswagen information system menus on the instrument cluster display are structured. The size and layout of the Volkswagen information system menu depends on the vehicle electronics and the vehicle equipment.
Driving data
▪Travel time
▪Range
▪Avg. consumption
▪Consumption
▪Speed warning
▪Digital speed display
▪Average speed
▪Distance
Navigation Booklet Radio, Navigation System
Audio Booklet Radio, Navigation System
Telephone Booklet Mobile Phone Package
Vehicle status
Using the instrument cluster menus
Fig. 13 On the right side of the steering column: Windshield wiper lever with controls for instrument cluster menus and displays.
¤ Please first read and note the introductory information and heed the WARNINGS 
The instrument cluster menus are controlled with buttons on the end of the windshield wiper lever fig. 13. .
Accessing the instrument cluster menus and information displays
xSwitch on the ignition.
xIf a message or the vehicle icon is displayed, push the /+ 2%3%4 button ( (1)) on the windshield wiper
lever until a main menu appears in the instrument cluster display. For a list of main menus, see
Menu structure – overview.
x To show the main menu or to go back to the main menu from another menu, press and hold the rocker switch (2).
To open the menu or information display shown in the selection menu, press the (1) on the windshield wiper lever , or wait until the menu or information display opens automatically after a few seconds.
Selecting a setting
Use the rocker switch (2) on the windshield wiper to scroll through the available options, then press the /+ 2%3%4 button (1) to select a setting.
Returning to the main menu
Use the rocker switch (2) to select Back.
If warning messages are displayed when the ignition is switched on, it may not be possible to adjust some settings as described, or the information display may appear differently. If this is the case, take the vehicle to an authorized Volkswagen dealer or an authorized Volkswagen Service Facility for assistance.
Main menu
¤ Please first read and note the introductory information and heed the WARNINGS 
Menu
Driving data
Function
Multifunction Display (MFD) information and settings.
Display of current warning or information messages and other system components depending on the equipment level.
See
Compass
Navigation
Current driving direction (vehicles without navigation system).
Information displays for the navigation system (if equipped).
When route guidance is active, turn arrows and proximity bars similar to the symbols shown in the navigation system are displayed.
If route guidance is turned off, the direction of travel (compass) and the current street name are displayed.
-
Booklet Radio, Navigation System
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Station display or station list in radio |
Audio |
mode. |
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Track display in media mode. |
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Telephone |
Information about the connected tele- |
phone. |
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Booklet Radio, Navigation System
Booklet Mobile
Menu
Vehicle status
Function
Settings and information when using the telephone.
Current warning and information messages.
This menu item only appears when warning or information messages are available.
See
Phone Package
Driving data
¤ Please first read and note the introductory information and heed the WARNINGS 
When the ignition is on, the Driving data menu provides a variety of travel and power consumption data. Navigate through the data as described on Using the instrument cluster menus
Switching between the displays
Press the rocker switch 42)0 in the windshield wiper lever fig. 13.
Trip memories
The display has 3 automatic memories:
xSince start
xExtend. period
xSince charge
The currently selected memory is shown in the display.
The trip memories are in addition to the trip odometer, which is displayed in the bottom part of the instrument cluster and controlled using the /./ button fig. 9 (4).
Press the /+ 2%3%4 button on the windshield wiper lever to toggle be-
tween the 3 memories when the ignition is on.
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switched off. |
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Press the /+ 2%3%4 button on the windshield wiper lever to toggle between the 3 memories when the ignition is on.
If the ignition stays off for 2 hours or more, stored information is automatically deleted. If the trip is continued within 2 hours after the ignition was switched off, the new values are added.
Depending on the instrument cluster version, the memory displays and stores the accumulated driving and power consumption data of any number of single
2Extend. trips up to a total driving time of either 19 hours and period 59 minutes 99 hours and 59 minutes, and up to a total
distance of either 1,999 km or 9,999 km. If one of the maximum values2 is exceeded, then the memory is automatically cleared and starts again from 0.
The memory accumulates and stores information about 3 Since distance driven and power consumption from the time
charge the vehicle is charged. The memory is deleted automatically during charging.
Manually erasing a trip memory
xSelect the memory to be erased.
xPress and hold the /+ 2%3%4 button in the windshield wiper lever for about 2 seconds.
Enabling and disabling displays
On appropriately equipped vehicles, you can set which displays should appear in the instrument
cluster by pressing the #!2 button followed by the § and Multifunction display function keys in the
Infotainment system Menu and system settings (SETUP). The units in which data is displayed can also be changed.
Possible driving data menu displays
Display
Travel time
Function
Driving time in hours (h) and minutes corresponding to trip memories 1, 2, and 3 (toggle).
2May differ depending on the instrument cluster version.
Display
Range -- mi
Avg. consumption
--.- mpkWh
Function
Estimated distance in miles (km) that the vehicle can go with the battery charge level the way you are currently driving. Takes account of the current power consumption, among other things.
Average power consumption in miles per Kilowatt hours on trips per trip memories 1, 2, and 3 (toggle). For the since start trip memory, the value is displayed once the vehicle has been driven about
330 feet (100 m). Until then, dashes appear instead of a number. The value displayed is updated every second.
Consumption --.- mpkWh
Speed warning
---mph
---mph
Average speed -- mph
Current power consumption in miles per Kilowatt hours while driving.
When the set speed is exceeded, an acoustic warning sounds and a visual message may also appear in the instrument cluster display.
Digital display of the current vehicle speed.
Average speed on trips per trip memories 1, 2, and 3 (toggle). For the since start trip memory, the value is displayed once the vehicle has been driven about 300 feet (100 m). The value displayed is updated every 5 seconds.
Distance --- |
Distance driven in miles (km) per trip memories 1, 2, |
mi |
and 3 (toggle). |
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Menu and system settings (SETUP)
¤ Introduction
In this section you’ll find information about:
Vehicle settings menu
Additional information and warnings:
xInstrument cluster
xVolkswagen information system
xPower locking system
xPower windows
xLights and vision
xWindshield wipers and washer
xMirrors
xTires and wheels
xTire Pressure Monitoring System (TPMS)
xBrakes
xStarting assistance systems
x Booklet Radio, Navigation System
General information on operating the unit
The following section contains information on the settings that can be adjusted in the Vehicle settings menu. You can find information on operating the Infotainment system as well as warning and
safety instructions in a separate manual. See Booklet Radio, Navigation System.
Vehicle settings and information
After pressing the #!2 Infotainment button, you can tap the corresponding function key on the Infotainment screen to display information or adjust the following settings:
View (Vehicle information)
▪Driving data
▪Vehicle status
Radio or Media (Radio station or media selection)
Setup (Vehicle settings) Vehicle settings menu
WARNING
Driving on today's roads demands the full attention of the driver at all times. Driver distraction causes accidents, collisions and serious personal injury!
xNever let yourself be distracted when setting, adjusting, or using the Infotainment system.
xAlways drive attentively and responsibly. Use the Infotainment system only if road, traffic, and weather conditions permit and you will not be distracted from your driving.
After starting the electric motor with a discharged vehicle battery, or after the battery has been changed, system settings (time, date, and programming) may have been changed or deleted. Check and correct the settings as necessary once the vehicle battery has been sufficiently charged.
Vehicle settings menu
¤ Please first read and note the introductory information and heed the WARNINGS 
Opening the Vehicle settings menu
xSwitch on the ignition.
xIf necessary, switch on the Infotainment system.
xPress the #!2 Infotainment button.
xTap the § function key to open the Vehicle settings menu.
xTap the corresponding function key to open additional menus in the Vehicle settings menu, or to adjust settings in the menu points.
If the box in the function key is checked =, the respective function is switched on. Changes made in settings menus are automatically applied immediately after entry.
Tapping the function key takes you back to the previous menu.
Menu overview
The following menu overview is an example of the Infotainment system menu structure. The size and layout of the Volkswagen information system menu depends on the vehicle electronics and the level of vehicle equipment.
Menu |
Submenu |
Setting options |
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ESC system |
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or off. |
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Tires |
Tire Pressure |
Store the tire pres- |
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Monitoring |
sures (SET). |
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System |
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Snow tires |
Turn the speed |
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warning on or off. |
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Set the speed warn- |
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ing. |
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Parking aids |
ParkPilot |
Turn automatic |
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ParkPilot (PDC) |
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activation on or off (if |
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equipped). |
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See
Menu |
Submenu |
Setting options |
See |
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Adjust the following: |
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– Front volume |
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– Front pitch |
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– Rear volume |
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– Rear pitch |
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– Audio volume low- |
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ering |
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Lights |
Light Assist |
Turn the following |
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systems on or off: |
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– Adaptive front |
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lighting (AFS) (if |
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equipped) |
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– Automatic head- |
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lights during rain |
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(headlights turn on |
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with rain sensor) |
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– Convenience indi- |
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cating (lane change |
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feature) |
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Adjust the following |
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feature: |
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– Turn-on time for |
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automatic headlights |
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(!54/) |
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Interior |
Adjust the following |
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lighting |
features: |
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– Door ambient light- |
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– Footwell lighting |
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Coming/Leaving Set the following: home function – Duration that the
Coming Home feature is switched on
– Duration that the Leaving Home feature is switched on
Menu |
Submenu |
Setting options |
See |
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Mirrors and |
Windshield |
Turn the following |
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wipers |
wipers |
features on or off: |
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– Automatic wiping |
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during rain (rain |
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sensor) |
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– Wipe rear window |
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in reverse gear |
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Open and |
Window opera- |
Turn convenience |
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close |
tion |
opening feature for |
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the power windows |
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on or off (if applica- |
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ble) |
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Central lock- |
Set door unlocking. |
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ing |
Turn the following |
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features on or off: |
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– Lock automatically |
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– Acoustic confirma- |
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tion (horn beep after |
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the vehicle is locked |
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from outside) |
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Multifunction |
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Display or hide the |
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display (MFD) |
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following data in the |
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Multifunction display: |
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– Current consump- |
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tion |
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– Average consump- |
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tion |
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– Travel time |
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– Distance traveled |
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– Average speed |
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– Digital speed dis- |
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play |
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– Speed warning |
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Menu |
Submenu |
Setting options |
See |
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– |
Reset the following |
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data in the Multifunc- |
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tion display: |
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– Driving data for |
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“Since start” trip |
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memory |
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– Driving data for |
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“Extended period” |
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trip memory |
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Time and date |
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Select and set the |
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following data: |
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– Clock time source |
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(manual, GPS) |
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– Time |
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– Daylight savings |
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time |
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– Time zone |
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– Time format (12 |
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hour, 24 hour) |
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– Date |
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– Date format |
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Units |
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Set the units for the |
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following: |
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– Distance |
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– Speed |
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– Temperature |
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– Volume |
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– Consumption |
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– Pressure |
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Service |
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Display the following |
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data: |
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– Vehicle identifica- |
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tion number (VIN) |
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– Date of next in- |
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spection service |
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Menu |
Submenu |
Setting options |
See |
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Factory set- |
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Reset the following |
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tings |
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features: |
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– All settings |
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– Parking aids |
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– Lights |
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– Mirrors and wipers |
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– Open and close |
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– Multifunction dis- |
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play |
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Volkswagen Car-Net: Connecting you and your vehicle
¤ Introduction
In this section you’ll find information about:
Volkswagen Car-Net service Features
Application software (“apps”) 3-button module
Volkswagen Car-Net services are provided by Verizon Telematics, Inc. (VzT) and are available only on select models. Automatic Crash Notification (ACN) may be engaged for up to 6 months without activating a trial or paid subscription; Manual Emergency Call service and all other Volkswagen Car-Net services require a trial or paid subscription. Volkswagen Car-Net may collect location information. See applicable Terms of Service and Privacy Policy available at www.vw.com/carnet for details.
Data Collection and Privacy
Vehicle location information is transmitted to Volkswagen and our Volkswagen Car-Net service provider, Verizon Telematics, Inc. (VzT), anytime you press a Volkswagen Car-Net in-car button, when an ACN event occurs or periodically in connection with the operation of Volkswagen Car-Net.
Unless Volkswagen Car-Net equipment is disabled in the vehicle, it is possible for Volkswagen and VzT to determine the car’s location if required to do so by law, court order, subpoena or other legal requirement. For more information, please contact the Volkswagen Car-Net Response Center at 1- 877-820-2290.
Calls may be monitored or recorded.
Volkswagen collects, processes, transmits, uses, and shares information about you and your vehicle in accordance with the Volkswagen Car-Net Terms of Service and Privacy Policy. See the Volkswagen Car-Net Terms of Service and Privacy Policy at (http://www.vw.com/carnet) for more details.
More information:
xDeclaration of Compliance
WARNING
Application software and Volkswagen Car-Net services that are unsuitable or improperly used can cause accidents, serious personal injury and vehicle damage.
xVolkswagen Car-Net services can be used only where adequate cellular and GPS signals are available.
xVolkswagen recommends using only services and application software that are provided by Volkswagen or Verizon Telematics, Inc. (VzT) specifically for your vehicle.
xProtect the mobile device and its application software from misuse.
xNever modify application software and Volkswagen Car-Net services.
xAlways read and heed the operating instructions for the mobile device.
WARNING
Driver distraction causes accidents, collisions and serious personal injury! Using application software and Volkswagen Car-Net services while driving can distract the driver from traffic.
xAlways drive attentively and responsibly.
Volkswagen Car-Net service
¤ Please first read and note the introductory information and heed the WARNINGS 
Your vehicle has equipment to enable Volkswagen Car-Net, a suite of connected vehicle services that makes driving and owning a Volkswagen vehicle more convenient. Volkswagen Car-Net allows you to seamlessly connect your car and your life by offering the following services:
xSafe & Secure – Receive support and assistance in the moment of need.
xFamily Guardian – Keep track of family members driving your vehicle.
xRemote Vehicle Access – Interact with your vehicle through your Volkswagen Car-Net iPhone® or Android® app, computer or a Volkswagen Car-Net Customer Specialist (text and data rates apply).
xDiagnostics & Maintenance – Manage your vehicle health with diagnostic checks and service scheduling.
You can access Volkswagen Car-Net services via your Volkswagen Car-Net iPhone® or Android® app (text and data rates apply) and the Volkswagen Car-Net website (http://www.vw.com/carnet). If you have a question or would like to subscribe, please either press the button in your vehicle or contact the Volkswagen Car-Net Response Center at 1-877-820-2290. For more information or to log on to your Volkswagen Car-Net account, visit http://www.vw.com/carnet.
Note: Please review the Volkswagen Car-Net Terms of Service and Privacy Policy at http://www.vw.com/carnet.
Subscription required
Automatic Crash Notification (ACN) may be engaged for up to 6 months, starting from the date of new vehicle sale, without activating a trial or paid subscription.
The Manual Emergency Call service and all other Volkswagen Car-Net features require a trial or paid subscription. To begin your trial or paid subscription, authentication and activation are required. For more information, please visit the website (http://www.vw.com/carnet), press the button in the 3-
button module in your vehicle or contact the Volkswagen Car-Net Response Center at 1-877-820- 2290.
The LED light in the 3-button module will be green during the trial period and whenever you have an active subscription. The LED light will go off if the trial period is over and the customer has not subscribed to the Volkswagen Car-Net services. The LED light will be red only during a VW Car-Net
hardware malfunction or fault , 3-button module.
Once a trial or paid Volkswagen Car-Net subscription has been activated, please advise all who use the vehicle that different kinds of data can be sent and received automatically by the vehicle, including speed, location and more.
WARNING
Vehicle health reports do not replace the information provided by the vehicle warning and indicator lights. Failure to heed warning lights and instrument cluster text messages can cause the vehicle to break down in traffic and result in a collision and serious personal injury.
xNever ignore warning lights or text WARNINGS.
xAlways stop the vehicle as soon as it is safe to do so.
xPark the vehicle at a safe distance from moving traffic and where no part of the hot catalytic converter and exhaust system can come into contact with flammable materials under the vehicle, such as dry grass, brush, spilled fuel, etc.
xA broken down vehicle presents a high accident risk for itself and others. Switch on emergency flashers and set up a warning triangle to warn oncoming traffic.
xBefore opening the electric motor hood, always switch off the electric motor.
xAlways be very careful when working in the electric motor compartment, which is a potentially dangerous area in any motor vehicle and can cause serious personal injury.
NOTICE
Failure to heed warning lights or text WARNINGS can result in vehicle damage.
Volkswagen collects, processes, transmits, uses and shares information about you and your vehicle in accordance with the Volkswagen Car-Net Terms of Service and Privacy Policy. See the Volkswagen Car-Net Terms of Service and Privacy Policy at http://www.vw.com/carnet for more details.
Volkswagen Car-Net services use a system based on a wireless communication network. If all technical and other conditions are met and Volkswagen Car-Net still does not work properly, please try using the service again later.
Features
¤ Please first read and note the introductory information and heed the WARNINGS 
The following listed features are available after Volkswagen Car-Net registration either through the 3-
button module 3-button module, a mobile device Application software (“apps”), the Volkswagen Car-Net website (http://www.vw.com/carnet) or by contacting the Volkswagen Car-Net Response Center at 1-877-820-2290. They are divided into 4 categories: Safe & Secure, Family Guardian, Remote Vehicle Access and Diagnostics & Maintenance Services. Always refer to the Volkswagen CarNet website for the most up-to-date information regarding Volkswagen Car-Net services.
Safe & Secure:
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