Simplify Messaging, Efficiently and Gracefully
Voice mail, e-mail, faxes, text messages, and more come to your
business at all hours, and sometimes in overwhelming numbers.
How do you manage it all? Toshiba’s Stratagy® voice mail works
with Toshiba’s Strata® CIX™ IP business communication systems,
to help you manage messages and communicate better. Improve
customer service by providing callers with instant attention,
responsiveness, and access to information.
Essential Applications
All Strata CIX Voice Mail systems provide these essential applications:
Automated Attendant—streamlines operational efficiency by enabling callers to route their own calls and leave messages without receptionist assistance.
Call Routing—sends callers to the specific extension or department they want. Callers can easily find a person’s extension by using the company directory feature.
Telephone Answering—offers callers the choice of leaving a message, calling another extension, holding, or being transferred to an operator for assistance.
Voice Messaging—creates, sends, receives, forwards, and saves voice messages. Users can manage voice messages with ease by simply pressing specific telephone keys.
Audiotext—enables callers to play pre-recorded information on demand as directed by audio prompts. It’s an easy way to answer customers’ most frequently asked questions.
Call Screening—requests caller to state their name and company, and announces the calling party by playing the recording to the station user, who can accept or re-route the call.
Message Notification—lets users know when a voice message arrives by any combination of lighting a message waiting light, pager, or calling a home phone, cellular phone, or any off-premise location.
Voice Mail
Toshiba Stratagy Voice Mail enables you to:
Simplify voice mailbox operation through your Strata CIX telephone with LCD display and soft keys, making your communication system easy to use.
Manage voice, fax, and e-mail messages from your PC or telephone via Unified Messaging. Access all your critical communications from a single screen.
Record calls directly into your voice mailbox with a single button on your telephone. Starting, pausing, and stopping a recording is as easy as pressing a key.
Network your Stratagy voice mail with all your locations to use it as your centralized voice mail system. Or, network multiple voice mail systems using AMIS or VPIM networking.
Communicate effectively both in and out of the office with other employees and customers 24 hours-a-day, 365 days-a-year.
Customization
Customize voice processing functions using Stratagy’s Token
Programming, a powerful yet simple scripting language. Tokens
can add or enhance voice mail features and functions such as
recording and playback, audio files, or using DTMF entries by
callers to provide data response or special call routing. Tokens can
perform functions as simple as a hook-flash, and as complicated
as an IVR application, specific to your needs. Token Programming
is developed and deployed by Authorized Toshiba Dealers.
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