Toshiba Ipedge IP5000 User Manual

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TOSHIBA

Telecommunication Systems Division

IP Telephone, Messaging and

Call Manager User Guide

Title Page

February 2014

Publication Information

Toshiba America Information Systems, Inc.

Telecommunication Systems Division

Publication Information

Toshiba America Information Systems, Inc., Telecommunication Systems Division, reserves the right, without prior notice, to revise this information publication for any reason, including, but not limited to, utilization of new advances in the state of technical arts or to simply change the design of this document.

Further, Toshiba America Information Systems, Inc., Telecommunication Systems Division, also reserves the right, without prior notice, to make such changes in equipment design or components as engineering or manufacturing methods may warrant.

IPedge-UG-VF

Version F, February 2014

Our mission to publish accurate, complete and user accessible documentation. At the time of printing the information in this document was as accurate and current as was reasonably possible. However, in the time required to print and distribute this manual additions, corrections or other changes may have been made. To view the latest version of this or other documents refer to the Toshiba FYI web site.

Toshiba America Information Systems shall not be liable for any commercial losses, loss of revenues or profits, loss of goodwill, inconvenience, or exemplary, special, incidental, indirect or consequential damages whatsoever, or claims of third parties, regardless of the form of any claim that may result from the use of this document.

THE SPECIFICATIONS AND INFORMATION PROVIDED HEREIN ARE FOR INFORMATIONAL PURPOSES ONLY AND ARE NOT A WARRANTY OF ACTUAL PERFORMANCE, WHETHER EXPRESSED OR IMPLIED. THE SPECIFICATIONS AND INFORMATION ARE SUBJECT TO CHANGE WITHOUT NOTICE. ACTUAL PERFORMANCE MAY VARY BASED ON INDIVIDUAL CONFIGURATIONS, USE OF COLLATERAL EQUIPMENT, OR OTHER FACTORS.

This document is copyrighted by Toshiba America Information Systems, Inc. with all rights reserved. Under the copyright laws, this document cannot be reproduced in any form or by any means—graphic, electronic, or mechanical, including recording, taping, photocopying, without prior written permission of Toshiba. No patent liability is assumed, however, with respect to the use of the information contained herein.

Trademarks

Toshiba, IPedge, CIX, SoftIPT and Strata are trademarks of Toshiba Corporation or Toshiba America Information Systems, Inc.

Appcritical is a registered trademark of Apparent Networks, Inc. Android is a trademark of Google Inc.

AudioCodes is Registered trademark of AudioCodes Ltd. Cisco is a registered trademark of Cisco Technology, Inc. iPhone and iTunes are registered trademarks of Apple Inc Linux is a registered trademark of Linus Torvalds

Mozilla and Firefox are registered trademarks of Mozilla Foundation Corp. SonicWALL is a registered trademark of SonicWALL, Inc.

Windows, Outlook, and Microsoft are registered trademarks of Microsoft.

Trademarks, registered trademarks, and service marks are the property of their respective owners.

IPedge General End User Information

FCC Requirements

Means of Connection: The IPedge does not connect directly to the telephone network. All direct connections are made to a gateway. Please refer to the gateway manufacturer's documentation.

Radio Frequency Interference

Warning: This equipment generates, uses, and can radiate radio frequency energy and if not installed and used in accordance with the manufacturer’s instruction manual, may cause interference to radio communications. It has been tested and found to comply with the limits for a Class A computing device pursuant to Subpart J of Part 15 of FCC Rules, which are designed to provide reasonable protection against such interference when operated in a commercial environment. Operation of this equipment in a residential area is likely to cause interference, in which case, the user, at his/her own expense, will be required to take whatever measures may be required to correct the interference.

Underwriters Laboratory

This system is listed with Underwriters Laboratory (UL). Secondary protection is required, on any wiring from any telephone that exits the building or is subject to lightning or other electrical surges, and on DID, OPS, and Tie lines. (Additional information is provided in the IPedge Install Manual.)

301756 I.T.E

CP01, Issue 8, Part I Section 14.1

Notice: The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document(s). The Department does not guarantee the Equipment will operate to the user’s satisfaction.

Repairs to Certified Equipment should be coordinated by a representative designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.

Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas.

Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations.

CAUTION! Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate.

Important Notice — Music-On-Hold

In accordance with U.S. Copyright Law, a license may be required from the American Society of Composers, Authors and Publishers (ASCAP), or other similar organization, if radio or TV broadcasts are transmitted through the music-on-hold feature of this telecommunication system. Toshiba America Information Systems, Inc., strongly recommends not using radio or television broadcasts and hereby disclaims any liability arising out of the failure to obtain such a license.

Hearing Aid Compatibility Notice: The FCC has established rules that require all installed business telephones be hearing aid compatible. This rule applies to all telephones regardless of the date of manufacture or installation. There are severe financial penalties which may be levied on the end-user for non-compliance.

Toshiba Telecommunication Systems Warranty and License Agreements

For information relating to the End User Limited Warranty and License Agreements, please refer to http:// www.telecom.toshiba.com/Telephone_Systems_Support/warranty.cfm

WARRANTIES FOR NON-TOSHIBA BRANDED THIRD PARTY PRODUCTS

A valuable element of Toshiba’s product strategy is to offer our customers a complete product portfolio. To provide this value to our customers at the most optimal prices, we offer both Toshiba-branded and thirdparty manufactured products that support our Toshiba IPedge product portfolio. Similar to other resellers of software, hardware and peripherals, these third-party manufactured products carry warranties independent of our Toshiba limited warranty provided with our Toshiba-branded products. Customers should note that third-party manufacturer warranties vary from product to product and are covered by the warranties provided through the original manufacturer and passed on intact to the purchaser by Toshiba. Customers should consult their product documentation for third-party warranty information specific to third-party products. More information may also be available in some cases from the manufacturer’s public website.

While Toshiba offers a wide selection of software, hardware and peripheral products, we do not specifically test or guarantee that the third-party products we offer work under every configuration with any or all of the various models of the Toshiba IPedge. Toshiba does not endorse, warrant nor assume any liability in connection with such third party products or services. If you have questions about compatibility, we recommend and encourage you to contact the third-party software, hardware and peripheral product manufacturer directly.

Organization..........................................................................................................................................	9
Conventions ........................................................................................................................................	10
Related Documents/Media..................................................................................................................	10
Chapter 1 – The Grand Tour
IP5000-series Telephone Overview ....................................................................................................	13
Fixed Buttons....................................................................................................................................	13
Programmable Feature Buttons........................................................................................................	16
Key Strip ...........................................................................................................................................	16
LCD.....................................................................................................................................................	16
9-Line LCD Display...........................................................................................................................	16
4-Line LCD Display...........................................................................................................................	17
Soft Keys.............................................................................................................................................	18
Chapter 2 – The Basics
Customizing Your Telephone..............................................................................................................	19
Volume Control .................................................................................................................................	19
LCD Contrast ......................................................................................................................................	20
Brightness Control ............................................................................................................................	20
Backlight On/Off................................................................................................................................	21
Dial Pad and Button Beeps...............................................................................................................	21
Speakerphone/Microphone Sensitivity Adjustment ..........................................................................	21
Telephone Terminology ......................................................................................................................	22
Making a Call ......................................................................................................................................	23
Handset ............................................................................................................................................	23
Spkr Button .......................................................................................................................................	23
Hot Dialing ........................................................................................................................................	23
Dial Directory.......................................................................................................................................	23
Answering a Call .................................................................................................................................	25
Handset ............................................................................................................................................	25
Speaker ............................................................................................................................................	25
Shift Button .......................................................................................................................................	25
Handsfree Answerback.....................................................................................................................	25
On a Call .............................................................................................................................................	26
Switching Between Handset and Speakerphone..............................................................................	26
Microphone (Mic/Mute) Button..........................................................................................................	26
Hold ..................................................................................................................................................	26
Message Waiting.................................................................................................................................	27
Responding to a Lit Msg LED ...........................................................................................................	27
Turning On/Off MW LED on Another Extension ...............................................................................	27
LED Indicator Details ..........................................................................................................................	28

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Contents
Chapter 3 – SoftIPT
Chapter 3 – SoftIPT
SoftIPT Icons ....................................................................................................................................	29
Fixed Buttons....................................................................................................................................	30
Flexible Buttons ................................................................................................................................	30
Liquid Crystal Display .......................................................................................................................	30
Configuring SoftIPT.............................................................................................................................	31
Configure the SoftIPT .......................................................................................................................	31
Basic SoftIPT Functions......................................................................................................................	34
Start the SoftIPT ...............................................................................................................................	34
Answering a Call...............................................................................................................................	35
Switching a Call to Your Headset .....................................................................................................	35
Labeling Feature Buttons..................................................................................................................	35
Using the Directory ...........................................................................................................................	35
Using Echo Canceller..........................................................................................................................	36
Chapter 4 – Feature Operations
Account Codes....................................................................................................................................	37
Voluntary Account Codes .................................................................................................................	38
Advisory Message...............................................................................................................................	38
Alarm Notification ................................................................................................................................	39
Automatic Callback .............................................................................................................................	40
Background Music (BGM) ...................................................................................................................	40
Call Forward........................................................................................................................................	41
Call Forward Types...........................................................................................................................	41
Call Forward Settings .......................................................................................................................	43
Station Call Forward Procedures......................................................................................................	43
Program Call Forward via Enterprise Manager.................................................................................	43
Example: Call Forward to extension .................................................................................................	44
Example: Call Forward to outside line ..............................................................................................	44
Program System Call Forward via Enterprise Manager....................................................................	44
Default Call Forward Codes..............................................................................................................	45
Call History..........................................................................................................................................	47
Call Park..............................................................................................................................................	48
Call Pickup ..........................................................................................................................................	49
Call Transfer........................................................................................................................................	50
Call Waiting .........................................................................................................................................	51
Caller Identification..............................................................................................................................	51
Conference Call ..................................................................................................................................	52
Direct Station Selection (DSS) ............................................................................................................	54
Do Not Disturb.....................................................................................................................................	55
Emergency Call...................................................................................................................................	56
Emergency Monitoring Station..........................................................................................................	56
Emergency Ringdown .........................................................................................................................	56
Message Waiting.................................................................................................................................	56
Microphone Cut-Off.............................................................................................................................	57
Off-Hook Call Announce (OCA) ..........................................................................................................	58
Override ..............................................................................................................................................	58
Paging.................................................................................................................................................	60
Privacy ................................................................................................................................................	61
Redial..................................................................................................................................................	62
Speed Dial...........................................................................................................................................	62
Time and Date Setting (Local) ............................................................................................................	64
Tone First / Voice First Signalling .......................................................................................................	64

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	Chapter 5 – Messaging Features
Tone First Signalling .........................................................................................................................	64
Voice First Signalling ........................................................................................................................	65
Uniform Call Distribution .....................................................................................................................	66
Login/Logout .......................................................................................................................................	66
Chapter 5 – Messaging Features
Access your Mailbox by Phone ...........................................................................................................	67
Set up Your Mailbox for the First Time................................................................................................	67
Check New Messages ........................................................................................................................	68
Review saved messages ....................................................................................................................	68
Envelope Information ..........................................................................................................................	68
Volume /Speed Control.......................................................................................................................	69
Reply to a Message ............................................................................................................................	69
Call Back Directly ................................................................................................................................	69
Redirect a Message ............................................................................................................................	70
Erase / Delete and Retrieve a Deleted Message ................................................................................	71
Delete a Message.............................................................................................................................	71
Retrieve a Deleted Message ............................................................................................................	71
Number of Messages ..........................................................................................................................	71
Send A Message Directly To A Subscriber’s Mailbox .........................................................................	71
To Mark a Message as Confidential....................................................................................................	72
To Mark a Message as Priority ...........................................................................................................	72
To Mark a Message as Priority and Confidential ................................................................................	73
To Request a Return Receipt for a Message......................................................................................	73
To Request Notification of Non-receipt ...............................................................................................	73
To Schedule a Message for Future Delivery.......................................................................................	73
To Send a Message Using Directory Assistance ................................................................................	74
To Send a Message to a Group Distribution .......................................................................................	74
Delete a Message after Sending.........................................................................................................	74
Chapter 6 – Greetings
Manage your Default Greeting ............................................................................................................	75
Activate your Extended Absence Greeting .........................................................................................	76
Deactivate your Extended Absence Greeting .....................................................................................	76
Manage your Busy Greeting ...............................................................................................................	76
Manage your Out of Office Greeting ...................................................................................................	76
Manage your Custom Greetings .........................................................................................................	76
Change your Recorded Name ............................................................................................................	77
Msync..................................................................................................................................................	77
Chapter 7 – Other Messaging Applications
Group Distributions .............................................................................................................................	79
Set up a Private Group Distribution List ..............................................................................................	79
Add Members to a Private Group Distribution List ..............................................................................	79
Delete Members from a Private Group Distribution List......................................................................	80
Delete a Private Group Distribution List ..............................................................................................	80
Listen to Members in a Private Group Distribution List .......................................................................	80
Using a Private Group Distribution List ...............................................................................................	80
Using a Global Group Distribution List ................................................................................................	80
Personal Options.................................................................................................................................	81
Message Notification...........................................................................................................................	81
To Activate or Deactivate Message Notification..................................................................................	81
Set a Wake up Call .............................................................................................................................	82

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Chapter 8 – IPMobility Application
Change your Mailbox Password .........................................................................................................	82
Personal Assistant ..............................................................................................................................	83
Follow Me............................................................................................................................................	83
Setting up Call Screening....................................................................................................................	86
Setting up “Do not Disturb”..................................................................................................................	86
Setting up a Personal Schedule..........................................................................................................	86
Recording a Scheduled Greeting ........................................................................................................	86
Unified Messaging...............................................................................................................................	86
Access your Voicemails through Email ...............................................................................................	87
Enhanced Presence............................................................................................................................	88
Msync..................................................................................................................................................	89
Chapter 8 – IPMobility Application
IPMobility.............................................................................................................................................	91
Before You Begin..............................................................................................................................	92
Download IPMobility Application.......................................................................................................	92
First-Time Setup ...............................................................................................................................	93
Mailbox Setup Wizard.......................................................................................................................	95
Mailbox Setup Wizard.......................................................................................................................	97
Using IPMobility ..................................................................................................................................	99
Messages Tab.....................................................................................................................................	99
Message Menu ...............................................................................................................................	101
Call Tab.............................................................................................................................................	105
My Info Tab .......................................................................................................................................	106
Greeting Management ....................................................................................................................	106
Record Greetings............................................................................................................................	106
Call Settings......................................................................................................................................	111
Call Control .....................................................................................................................................	112
Incoming Calls ................................................................................................................................	113
Chapter 9 – Fax Capabilities
Sending a Fax from your desktop .....................................................................................................	117
Recipient.........................................................................................................................................	118
My Info ............................................................................................................................................	118
Options ...........................................................................................................................................	119
Server Info ......................................................................................................................................	119
Setting up the Internal address book ..............................................................................................	119
Fax options........................................................................................................................................	120
Fax Settings....................................................................................................................................	120
Incoming Faxes ..............................................................................................................................	120
Fax Confirmation ............................................................................................................................	121
Auto Print ........................................................................................................................................	121
Fax Contacts...................................................................................................................................	121
Fax Log...........................................................................................................................................	121
Fax Queue ......................................................................................................................................	121
Cover Information ...........................................................................................................................	121
Redirect fax messages......................................................................................................................	121
Chapter 10 –Call Manager Basics
The Main Screen...............................................................................................................................	124
The Compact View .........................................................................................................................	124
Expanded View...............................................................................................................................	127
Screen Docked Views.....................................................................................................................	128

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	Chapter 11 – Using Call Manager Features
Call Manager Main Menu................................................................................................................	128
Shortcuts ...........................................................................................................................................	129
KeyTips...........................................................................................................................................	129
Hot Keys .........................................................................................................................................	129
The Side Window Screen..................................................................................................................	130
Call Handler Mode ..........................................................................................................................	130
Buttons Mode..................................................................................................................................	130
Companion Application Windows......................................................................................................	131
Screen Colors ...................................................................................................................................	131
Chapter 11 –Using Call Manager Features
Call Handling Features......................................................................................................................	133
Making Outgoing Calls....................................................................................................................	133
Answering Calls ..............................................................................................................................	134
Hang Up..........................................................................................................................................	135
Holding Calls...................................................................................................................................	135
Transferring Calls ...........................................................................................................................	135
Call Forwarding...............................................................................................................................	136
Status Messages and DND ............................................................................................................	137
Viewing Extra Call Information........................................................................................................	138
Call Center Features .........................................................................................................................	139
Logging In or Out ............................................................................................................................	139
Changing Agent Status...................................................................................................................	140
Chapter 12 –Preferences
PREFERENCES ...............................................................................................................................	141
Config Settings..................................................................................................................................	141
General ...........................................................................................................................................	142
Dialing Tab......................................................................................................................................	146
Docking Tab....................................................................................................................................	151
Advanced Tab.................................................................................................................................	152
Setting Up Hot Key Dialing & Popup.................................................................................................	155
Setting Shortcut Keys .....................................................................................................................	155
Skin Editor.........................................................................................................................................	157
Skins Files ......................................................................................................................................	158
Saving/Creating New/Deleting Skins ..............................................................................................	158
The Skin Editor ...............................................................................................................................	159
LCD Background and Text Colors ..................................................................................................	159
Insert your Logo into the Skin .........................................................................................................	160
Changing Call Windows Appearance .............................................................................................	160
Changing the Button/ACD Button Appearance...............................................................................	160
Email skins......................................................................................................................................	161
Tab Settings......................................................................................................................................	162
Add Tab ..........................................................................................................................................	162
Update Tab .....................................................................................................................................	162
Delete Tab ......................................................................................................................................	164
Revert .............................................................................................................................................	164
Chapter 13 –Buttons
Programmable Buttons .....................................................................................................................	165
User Programmable Keys .................................................................................................................	166
To Initialize Key ..............................................................................................................................	166
To Swap Keys.................................................................................................................................	166

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Chapter 14 – Actions
To Copy This Key ...........................................................................................................................	167
Change Key ....................................................................................................................................	167
Chapter 14 –Actions
Creating Actions................................................................................................................................	175
Attach Account Code ......................................................................................................................	176
Export Call Info ...............................................................................................................................	176
Log Info to File ................................................................................................................................	177
Lookup in Outlook...........................................................................................................................	177
Minimize Phone Screen..................................................................................................................	178
Modify Call Information ...................................................................................................................	178
Play WAV File.................................................................................................................................	179
Pop External Web Browser.............................................................................................................	180
Pop Internal Web Browser..............................................................................................................	180
Popup Call Info Screen...................................................................................................................	181
Popup Phone Screen......................................................................................................................	182
Run another Program .....................................................................................................................	182
Send DDE Msg ...............................................................................................................................	183
Send Keystrokes to a Program.......................................................................................................	184
Set Phone Status Message ............................................................................................................	186
Set Phone Forwarding ....................................................................................................................	187
System/PBX Command ..................................................................................................................	188
Transfer Call ...................................................................................................................................	189
Action Variables ................................................................................................................................	190
Call Variables..................................................................................................................................	190
System Variables............................................................................................................................	192
Exporting Actions............................................................................................................................	193
Importing Actions ............................................................................................................................	193
Testing Actions ...............................................................................................................................	194
Chapter 15 –Personal Call Handler
Personal Call Handler .......................................................................................................................	195
Creating Personal Call Handling Rules.............................................................................................	196
Like Matches .....................................................................................................................................	204
Unlike Matches..................................................................................................................................	205
Export Rules......................................................................................................................................	206
Importing Rules .................................................................................................................................	206
Chapter 16 –Using Microsoft Outlook
Dialing from within Outlook ...............................................................................................................	207
Incoming Calls...................................................................................................................................	207
Integrating with Outlook Calendar.....................................................................................................	208
Create Actions to set and clear the DSS Message.........................................................................	208
Create Personal Call Handler Rules...............................................................................................	210
The Final PCH Rules ......................................................................................................................	210
Chapter 17 –Using Companion Applications
Contacts............................................................................................................................................	211
Sorting Entries ................................................................................................................................	211
Searching Entries ...........................................................................................................................	211
Directory .........................................................................................................................................	212
Personal / Speed Dial Directory......................................................................................................	213

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	Chapter 17 – Using Companion Applications
Presence Viewer.............................................................................................................................	213
History...............................................................................................................................................	215
ACD Viewer.......................................................................................................................................	219
Logging In or Out ............................................................................................................................	221
ACD Group Status ..........................................................................................................................	223
Notifications ....................................................................................................................................	224
CM LCD ..........................................................................................................................................	225
Miscellaneous .................................................................................................................................	226
Using ACD Viewer ..........................................................................................................................	226
Requesting Supervisor Help ...........................................................................................................	229
Chat...................................................................................................................................................	229
Chat Operation ...............................................................................................................................	230
Using Chat Messaging....................................................................................................................	230
To Send a Broadcast Message ......................................................................................................	233
Chat Feature Operation ..................................................................................................................	235
Response Buttons ..........................................................................................................................	236
Personal Groups.............................................................................................................................	237
Whiteboard Operation.....................................................................................................................	238
Whiteboards Setup .........................................................................................................................	239
Configuring Chat.............................................................................................................................	240
Interfacing with Other Programs .....................................................................................................	244
Format of the DDE Command Interface .........................................................................................	245
Dialer.................................................................................................................................................	249
Main Screen....................................................................................................................................	250
Calls Display Area ..........................................................................................................................	250
Functions ........................................................................................................................................	251
Sorting Entries ................................................................................................................................	251
Dialer Operation..............................................................................................................................	251
Adding Calls to the Dialer ...............................................................................................................	253
Configuration Settings ....................................................................................................................	256
Adding Action Buttons to Ready to Dial and Results Screens........................................................	257
Advanced Topics ............................................................................................................................	258
Buttons ..............................................................................................................................................	259
Web Browser.....................................................................................................................................	259
Soft phone.........................................................................................................................................	261
History...............................................................................................................................................	262
ACD Viewer.......................................................................................................................................	266
Logging In or Out ............................................................................................................................	267
ACD Group Status ..........................................................................................................................	269
Notifications ....................................................................................................................................	270
CM LCD ..........................................................................................................................................	271
Miscellaneous .................................................................................................................................	272
Using ACD Viewer ..........................................................................................................................	272
Requesting Supervisor Help ...........................................................................................................	275
Chat...................................................................................................................................................	276
Chat Operation ...............................................................................................................................	276
Using Chat Messaging....................................................................................................................	276
To Send a Broadcast Message ......................................................................................................	279
Chat Feature Operation ..................................................................................................................	281
Response Buttons ..........................................................................................................................	282
Personal Groups.............................................................................................................................	283
Whiteboard Operation.....................................................................................................................	284
Whiteboards Setup .........................................................................................................................	285
Configuring Chat.............................................................................................................................	286

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Chapter 18 – IPedge Enterprise Manager
Interfacing with Other Programs .....................................................................................................	290
Format of the DDE Command Interface .........................................................................................	291
Dialer.................................................................................................................................................	296
Main Screen....................................................................................................................................	296
Calls Display Area ..........................................................................................................................	296
Functions ........................................................................................................................................	297
Sorting Entries ................................................................................................................................	298
Dialer Operation..............................................................................................................................	298
Adding Calls to the Dialer ...............................................................................................................	299
Configuration Settings ....................................................................................................................	302
Adding Action Buttons to Ready to Dial and Results Screens........................................................	303
Advanced Topics ............................................................................................................................	304
Buttons ..............................................................................................................................................	305
Web Browser.....................................................................................................................................	306
Soft phone.........................................................................................................................................	307
Chapter 18 –IPedge Enterprise Manager
Prerequisites .....................................................................................................................................	309
Log In ................................................................................................................................................	310
To change your Security Code/Password ......................................................................................	310
Log Out .............................................................................................................................................	310
Home.................................................................................................................................................	311
Keystrip Labels..................................................................................................................................	312
DND Activating..................................................................................................................................	313
One Touch Buttons ...........................................................................................................................	313
Changing a One Touch Button .......................................................................................................	313
To Use a One Touch Button ...........................................................................................................	314
Ring Tones........................................................................................................................................	315
Settings .............................................................................................................................................	316
Call Forward......................................................................................................................................	317
CF Internal and Line Calls ..............................................................................................................	317
CF Direct Line Calls........................................................................................................................	317
To set up Station Call Forward .......................................................................................................	317
Speed Dial.........................................................................................................................................	320
System Speed Dial .........................................................................................................................	320
System Info .......................................................................................................................................	320
Display Advisory Messages............................................................................................................	320
Voice Mail..........................................................................................................................................	321
Account Code....................................................................................................................................	321
Preferences.......................................................................................................................................	322
Meeting .............................................................................................................................................	322
EMPA Super User.............................................................................................................................	323
Index ..........................................................................................................................................................	325

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Introduction

	This guide describes the Toshiba IP5000-series telephones and various other
	user operations for applications that are integrated with the IPedge system.
Organization	This guide is divided as follows:
	• Chapter 1 – The Grand Tour is an overview of the telephones supported
	by the IPedge system.
	• Chapter 2 – The Basics covers the basic operations of the IP5000-series
	telephones
	• Chapter 3 – SoftIPT describes the SoftIPT software client functions.
	• Chapter 4 – Feature Operations covers the details about the IP5000-
	series telephone’s advanced features.
	• Chapter 5 – Messaging Features contains user instructions for the basic
	Messaging features.
	• Chapter 6 – Greetings has procedures for the Message Greeting
	functions.
	• Chapter 7 – Other Messaging Applications has instructions for
	advanced messaging functions, such as Group Distributions, Adding and
	deleting members of groups lists, Setting up personal options and
	message notifications, Changing mailbox passwords, Personal Assistant,
	Follow me, etc.
	• Chapter 8 – IPMobility Application describes how a mobile device may
	act as an extension of an office desk phone by providing outgoing and
	incoming call functions.
	• Chapter 9 – Fax Capabilities describes how to send faxes from your
	desktop, redirect fax messages and automatically send faxes to a printer.
	• Chapter 10 – Call Manager Basics covers the basics of using Call
	Manager.
	• Chapter 11 – Using Call Manager Features contains user instructions
	for call handling features for personal as well as ACD calls in Call
	Manager.
	• Chapter 12 – Preferences covers the Preferences options in Call
	Manager.
	• Chapter 13 – Buttons discusses the various buttons and options
	available in Call Manager and how to change, edit, etc.
	• Chapter 14 – Actions defines the powerful actions that can used with
	Call Manager.
	• Chapter 15 – Personal Call Handler covers the setting up of call
	handling rules and other personal call handling options.

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IPedge

•Chapter 16 – Using Microsoft Outlook provides user instructions for Microsoft Outlook integration using Call Manager.

•Chapter 17 – Using Companion Applications contains procedures for Companion applications available with Call Manager, such as, Contacts, History, ACD Viewer, Chat, Dialer, Buttons, and Web Browser.

•Chapter 18 – IPedge Enterprise Manager familiarizes you with the webbased Enterprise Manager personal administration tool.

Conventions

Conventions	Description

		Elaborates specific items or references other information. Within
	Note	some tables, general notes apply to the entire table and
		numbered notes apply to specific items

	Important!	Calls attention to important instructions or information

	Extension Number	Press to answer a call to the Extension Number. Each station can have multiple
		extension buttons. Incoming calls ring the extension button(s) from the top down.
		For example, station 10's extensions ring 10-1 first, then 10-2, 10-3, and 10-4. A
		station is considered busy when all extensions are being used

	Arial bold	Represents telephone buttons

	Courier	Shows a computer keyboard entry or screen display

	“Type”	Indicates entry of a string of text

	“Press”	Indicates entry of a single key. For example: Type prog then
	“Press”	press Enter
		press Enter

		Shows a multiple PC keyboard or phone button entry. Entries without
	Plus (+)	spaces between them show a simultaneous entry. Example: Esc +
	Plus (+)	Enter. Entries with spaces between them show a sequential entry.

		Example: # + 5

	Tilde (~)	Means “through.” Example: 350~640 Hz frequency range

	1.	Denotes a procedure

	•	Denotes the step in a one-step procedure

		Grey words within the printed text denote cross-references. In the
	See Figure 10	electronic version of this document (Library CD-ROM), cross-
		references appear in blue hypertext

	Related	Some documents listed below may appear in different versions on the Toshiba
	Documents/Media	FYI site or in print. To find the most current version, check the version/date in the
		Publication Information on the back of the document’s title page. The following are
		related documents for IPedge systems.
		• IPedge General Description
		• IPedge Installation Manual
		• IPedge Feature Description and Implementation
		• IPedge IP5000-Series Telephone Quick Reference Card
		Important! This document may contain references to features
		intended for future implementation.

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The Grand Tour

The IP5000-series telephones connected to a Strata CIX telephone system, running Release 5.2 or higher software, include a selection of IP telephone models and matching IP add-on modules, as well as a 60 button DSS Console. See Table 1 for more details.

Some IP5000 telephones offer a built-in gigabit ethernet switch allowing the telephone to auto-sense the network speed, 10/100/1000Mbps. The IP5522SD, IP5622-SD, IP5531-SDL, and IP5631-SDL telephone models do not support 1000Mbps.

Through dynamic soft key assignments, the LCD telephones provide easy access to frequently-used features by prompting specific tasks, providing Outside Line Identification, User Name/Number, Call Duration, Date/Time of Day displays, and Name and number displays of incoming callers.

The full-duplex speakerphone on these telephones enables you to place and receive calls without lifting the handset.

The LCD telephones with 10 and 20 buttons are available with LCD backlight. However, the IP5022-SD, IP5522-SD and IP5531-SDL telephones do not have the backlight. To change the backlight settings, refer to Chapter 4 – Feature Operations.

Table 1 IP5000 Series Telephones

	Description	Image
10 Button IP Telephone:
• 4 line LCD with back light option
•	Full duplex Speakerphone
•	Headset I/F
•	Ringing LED

20 Button IP Telephone:
• 4 line LCD with back light option
•	Full duplex Speakerphone
•	Headset I/F
•	Ringing LED

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Table 1 IP5000 Series Telephones		(continued)

	Description		Image
20 Button with Electronic LCD Labels:
• 9 line LCD with back light
•	Full duplex Speakerphone
•	Headset I/F
•	Ringing LED

The IP5000-series telephone upgrade options include:

Table 2	IP5000 Series Add-on Modules

	Description	Image
10 Button ADM for IP5000-series
• LCD programmable key strip with
back light

20 Button ADM for IP5000-series
• Paper Key Strip

60 Button DSS for IP5000-series
• Paper Key Strip

Note:	IP5522-SD, IP5531-SDL and IP5622-SD can not connect ADM/DSS.

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IP5000-series

Telephone

Overview

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The illustration of the IP5000-series telephone shown below gives a general idea of the basic attributes found on most of these telephones. The positioning of the buttons varies per telephone model.

I K

20 Programmable Feature Button 4-Line LCD Telephone

Legend

A Status LED (message and ringing)

B.LCD Display

C.Softkeys

D.Programmable Feature Buttons

E.Message Waiting LED Button

F.Microphone LED Button

G.Speaker LED Button

H.Volume Button

I.Hold Button

J.Microphone

K.Tilt stand

Fixed Buttons The fixed buttons on the dial pad help perform standard functions quickly and easily.

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Layouts Fixed buttons are laid out differently on the IP5000-series telephones.

9-line LCD Telephone

10 and 20 Button 4-line LCD Telephones

Fixed buttons are located on either side of the dial pad.

The Fixed buttons are described below.

Table 3	Fixed Button Definitions

Button		Definitions
	Message (Msg): When Msg LED flashes, press Msg to call back the
	station or voice mail device that activated the LED. This is the tele-
	phone’s [PDN] message waiting button.
	Important!	Red LED must be on in order for button to
		function.

Microphone (Mic/Mute) button toggles between Mic and Mute. When Mic key is lit, Mute is disabled. When Mic is pressed again and light is off, Mute is enabled on the microphone in the telephone and the microphone in the handset.

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Table 3	Fixed Button Definitions	(continued)

Button		Definitions

Speaker: Press to toggle the speaker ON/OFF. When red Speaker LED is lit handsfree communications is supported.

To start a handsfree conversation; press the Speaker button, this turns the red Speaker LED on. To terminate this call press the Speaker button again (Speaker LED off).

During a handset conversation, press the Speaker button to start hands-free communications (red Speaker LED on). Press the Speaker button again to transfer the conversation back to the handset (Speaker LED off).

Press and release the volume control bar to adjust volume levels.

			Shift Key: Purple button on the IP5131 telephone. Press Shift at any
			time to alternate between display of feature keys 1~10 and feature keys
			11~20.
			11~20.

			Web Browser Key: Blue button on the IP5131 telephone. Press this key
			to access the web.


			Navigation Key: Round button on the IP5131 telephone is a navigation
			key used for moving the cursor on html pages and in the programming
			screens. Center of the button is the “select” function. The arrows are
			used to scroll up, down, left or right.

Spdial			Press Spdial and enter 3-digit Speed dial access code. Speed dial
			access codes must be setup before they can be accessed.

Redial			Press Redial to dial the last telephone number called (internal or exter-
			nal).
			If you have Automatic Line Selection, lift the handset first.

Cnf/Trn (Con-			Press Cnf/Trn to add internal or external parties to a conference call
ference/Trans-			(up to 8 parties).
fer)			Press Cnf/Trn and enter a number to transfer a call to another party (on
			the CIX system).
Hold			Press Hold to place an internal or external call on hold.
			Press Hold + Hold (twice) to place an internal or external call on Exclu-
			sive hold. If your telephone is programmed for Automatic Hold, existing
			calls are automatically placed on hold when you answer a call or make
			another call.

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Programmable

Feature Buttons

Programmable Feature Buttons are programmed by the System Administrator and can be customized on a per user basis.

Note: Programmable Feature Buttons are numbered bottom to top, left to right (shown right).

10	20
09	19
08	18
07	17
06	16
05	15
04	14
03	13
02	12
01	11

Programmable Feature Button

Layout

Key Strip The key strips on the IP5000-series telephones and add-on modules are either electronic (programmable) or paper (refer to Table 1 and Table 2).

LCD

9-Line LCD Display	The LCD on the 9-Line LCD telephone (shown below) in idle state shows:
	• Top to Bottom
	• Line 1 or the top line of the LCD will display your user name (if
	programmed) and your extension number.
	• Line 2 will show the Date and time.
	• Line 3 will show information related to your telephone set: VM New/Saved
	messages, Call Forward, or if a certain feature is enabled on your
	telephone set.
	A plus sign + on the LCD indicates there is more data to display. Press
	NEXT to advance through the information.
	• Lines 4~8 will indicate Programmable Feature Button labels. “Browser”on
	Page -16
	• Line 9 will display the Soft Keys (See “Soft Keys” on page 1-18).
Browser	Note: This feature applies to the IP5131-SDL telephone.
	Toshiba’s IP5131-SDL with it’s large display screen also supports an HTML
	browser to allow navigation on the World Wide Web or a company’s intranet.
	The phone can have a home page setup that allows navigation to begin just
	like a home page in your internet browser.
	Web pages display basic HTML but do not support ASP or Flash. The 18
	buttons that surround the screen can be used to highlight selections in the

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IP5000 4-line LCD display in Idle Mode

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Shift Button toggles between Programmable Feature Buttons 1~10 and 11~20.

Navigation Button - See “Browser” on Page 10

Blue Button – toggles inbetween call processing screen and HTML browser or programming.

browser. The Navigation Button can be used to move the viewing window across the website; the center of the navigation button can be pressed to select a field that is highlighted.

The browser allows navigation through various pages of content and is not static to just one site. Navigation is as easy as highlighting a link and selecting it to move to the next web page. All IP5131-SDL telephones come with the browser enabled. In order to access the browser, press the blue button on the bottom righthand side of the phone; this allows you to switch between your call processing screen and the browser window.

4-Line LCD The LCD in it's idle state (shown Display right) displays:

Line 1 or the top line of the LCD will display your user name (if programmed) and your extension number.

Line 2 will show the Date and time.

Line 3 will show information related to your telephone set: VM New/Saved messages, Call Forward, or if a certain feature is enabled on your

telephone set. A plus sign + on the LCD indicates there is more data to display. Press NEXT to advance through the information.

Line 4 will display the soft keys available in idle state. Press DSPLY to switch from the Call Forward display to the User Name display.

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Soft Keys	Softkeys (SK1 - SK4) refer to
	the four buttons directly below
	the LCD screen (shown right).
	Soft Keys dynamically change
	their functions and label
	depending on the state of the
	telephone. The dynamic
	feature associated with the Soft
	Key is displayed on the bottom
	line of the LCD display directly
	above each Soft Key button.
	above each Soft Key button.	SK1	SK2	SK3	SK4
		SK1	SK2	SK3	SK4

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The Basics

This chapter reviews the basic operations of the IP5000-series telephones.

The instructions apply to all telephone models, except when noted otherwise.

Customizing Your

Telephone

Volume Control

To adjust the Handset Volume

Press the Vol up to increase volume and Vol dn to decrease volume during the call. When you hang up, the volume returns to the default setting.

To adjust the speaker volume for internal/external calls and background music

1.Press Spkr

2.Press an extension button - you hear dial tone

3.Press Vol up to increase volume and Vol dn to decrease volume. This volume setting applies to all calls until changed

To adjust Ring Tone, Hands free Answerback and Speaker Off-hook Call

Announce

Make sure the telephone is idle and the handset is on-hook. Press the Vol up to increase volume and Vol dn to decrease volume. This adjusts volume for your telephone’s ring tone, Hands free Answerback and Speaker Off-hook Call Announce simultaneously.

To adjust handset Beep Tone

1.With the handset off-hook, dial the Beep Tone Adjustment Code #6101 (default code). A beep will be heard

2.Press Vol up or Vol dn to reach the desired level

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LCD Contrast Available on backlit telephones and backlit add-on module.

To adjust the LCD contrast on the backlit telephones

1.Press and hold down the Mic button

2.Press and release Vol s or Vol t repeatedly

Note: Holding the Vol button does not continue to change the setting. The button must be pressed for each step of contrast change

To adjust the LCD contrast on the Add-on Module

1.Press 3+6+9+Hold (simultaneously)

2.Press Contrast + button to increase contrast

3.Press Contrast - button to decrease contrast

4.Lift the handset off-hook / on-hook to save settings

Note: Holding the soft key does not continue to change the setting. The soft key must be pressed for each step of contrast change

Brightness Control Available on backlit telephones with 4-line LCD’s and backlit add-on module.

To change the LCD back light brightness

1.Press 3+6+9+Hold (simultaneously)

2.Press Bright soft key to increase brightness

3.Press Dim soft key to decrease brightness

4.Lift the handset off-hook / on-hook to save the settings

Note: Use the BL BRIGHT and BL DIM buttons in steps 2 and 3 on the 10 button LCD Add-on Module

To change the LCD backlight brightness for IP5131-SDL or IP5631-SDL

1.Press 3+6+9+Hold (simultaneously)

2.Press the Others soft key

3.Press the BL Bright soft key

4.Enter a value of 0~3 using the keypad. (0 = dim; 3 = brightest)

5.Press the Set soft key twice

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Backlight On/Off Available on backlit telephones and backlit add-on module.

To change Backlight Settings

1.Press 3+6+9+Hold (simultaneously)

2.Press the Mic button

3.Press Hold

4.Use table below to choose preferred settings

5.Press Hold + Hold (twice) to save settings

Table 4 Backlight Settings

Button	Input	Meaning
	1	Always Off
FB1	2	Always On
	3	On-demand
		Backlight
FB2	1~30	Timer [x10 seconds]
		Example: 1 = 10 seconds; 30 = 300 seconds.

Note: FB1 is the lower left key, FB2 in the next up, FB3 is above FB2, and FB4 is above FB3.

Dial Pad and	IP telephones can emit a “beep” whenever a dial pad or feature button is pressed.
Button Beeps	The “beeps” are On by default. Follow these steps to turn the “beeps” On or Off.
	1.	Press 3+6+9+Hold (simultaneously)
	2.	Press 0
	3.	Press Hold
	4.	Press Programmable Feature Button 1 (FB1) to toggle On/Off
	5.	FB1, LED On: buttons beep
	6.	FB1, LED Off: buttons do not beep
	7.	Press Hold to set the option
	8.	You must also go off-hook, then on-hook to exit the program mode
Speakerphone/	When you are using the speakerphone, high ambient noise levels may cause the
Microphone	party you are talking with to be to cut off frequently. If this happens, follow these
Sensitivity	steps to lower the sensitivity of the microphone on a IP5000-series telephone. The
Adjustment	default is normal sensitivity.
	1.	Press 3+6+9+Hold (simultaneously)
	2.	Press 0
	3.	Press Hold
	4.	Press Programmable Feature Button 3 (FB3) to toggle On/Off
	5.	FB3, LED On: Lower sensitivity

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	6.	FB3, LED Off: Normal sensitivity
	7.	Press Hold to set the option
	8.	Go off-hook, then on-hook to exit the program mode
Telephone	When making or receiving calls on your IP5000-series telephone you may
Terminology	experience one or more of the following call features depending on how your
	telephone is configured.
	•	Line – is synonymous with trunk which is the line that connects you to the
		PSTN (Public Switched Telephone Network). Line can be:
		• a button on your telephone set designated for outgoing calls
		• your DN button followed by dialing 9.
	•	Automatic Line Selection (ALS) – ALS is engaged on outgoing calls.
		Lift the handset or press Spkr to hear dial tone, the steady green Line
		LED indicates ALS in enabled. The second line of the LCD will display the
		method of dialing available, followed by the digits dialed.
	•	Ringing Line Preference – Answer any incoming call by lifting the
		handset or pressing Spkr. There is no need to press the ringing line
		button to answer the call when ringing line preference is enabled.
	•	Tone First Signaling – Internal incoming calls only: telephone rings in
		standard ring tone, lift handset or press Spkr to answer call.
	•	Voice First Signaling – Internal incoming calls only: a long tone is heard,
		followed by the caller's voice, this will automatically engage the Spkr to
		allow for hands free communications. Lift the handset if desired (for
		privacy). When Voice First Signaling is enabled the telephone does not
		ring on internal incoming calls.
	•	Hot Dialing – Dial a telephone number from the keypad, the telephone
		automatically selects a line, shown with a green LED, and turns on the

Spkr and Mic LED's. When Hot Dialing is not turned on the handset should be lifted or Spkr should be pressed in order to make a call.

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Making a Call

There are three ways to originate a call from the telephone:

Handset 1. To make a call, lift the handset, then dial the number.

A line may be automatically selected or choose a line manually. Dial tone is heard through the handset. The Speaker and Microphone LEDs do not light.

Digits display as they are dialed. Call progress tones (Ringback Tone, Busy Tone, etc.) are heard through the handset.

2.When connected, continue using the handset or switch to speakerphone by holding down Spkr and placing the handset in the cradle.

Spkr Button 1. To make a call, press Spkr.

A line may be selected automatically or choose a line manually. The extension or Line button lights (depending on system programming). Dial tone is heard through the speaker. The Speaker and Microphone LEDs light.

2. Dial the number.

Digits display as they are dialed. Call progress tones (Ringback Tone, Busy Tone, etc.) are heard through the speaker.

When connected, continue using the speakerphone or lift the handset to continue the conversation.

Hot Dialing 1. To make a call using Hot Dialing, start dialing the number.

The extension button, Spkr and Mic LEDs light. Digits display as they are dialed. Call progress tones (Ringback Tone, Busy Tone, etc.) are heard through the speaker.

2.When connected, continue using the speakerphone or lift the handset to continue the conversation.

Dial Directory

Calls can be made by selecting a name from the alphabetical telephone directory.

To access the Directory

1.Press DIR soft key (shown right).

Select Directory menu appears.

The soft keys on the Select Directory are:

My = Personal Speed Dial Names EXTR = System Speed Dial Names

INTR = Directory Number Names Dial = Cancel directory, get dial tone.

TOM EDISON	NO.2004
APR 05 WEDNESDAY	1:01PM

DIR

4 Line LCD Display

2.Choose the directory you wish to access and use the dial pad to enter the name.

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Notes:

•If a directory is not selected and a name is entered, all directories will be searched.

•To enter names from the dial pad, press the dial pad button associated with the letter to be entered. Press the button once for the first letter, twice for the second letter, etc. Left and Right Soft Keys are available to move the cursor.

1.Press FIND to start the directory search.

2.Press NEXT to move forward through the directory.

3.Press BACK to move backwards through the directory.

4.Press Call to connect to the directory entry selected.

5.On the 9-line LCD Display, press the button next to the displayed name. See figure on following page.

6.Press CNCL to quit the directory search.

Press the key next to the displayed

name to call that person.

BOB L (PRI)

BRAD FERRIS

BOB LAWVER

BRAD FISHER

BILL THOMAS

BRIAN SMITH

ONE TOUCH

PICKUP

ONE TOUCH

CFAC

ONE TOUCH

DND

ONE TOUCH

Ext. 4227

ONE TOUCH

BACK CNCL

9 Line LCD Display - Dial by Name Screen

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Answering a Call

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The Basics

There are several ways to answer a call:

Handset When the telephone is programmed for Ringing Line Preference, pick up the handset and the telephone automatically answers the ringing line.

... or press the button associated with the ringing line (flashing green LED).

Speaker When the telephone is programmed for Ringing Line Preference, press Spkr and the ringing line is answered.

... or press the button associated with the ringing line (flashing green LED). Once connected, continue using the speakerphone or lift the handset.

Shift Button Available on a 9-line display telephone only.

If the LCD screen is set to view Buttons 11~20 and a call comes in on Button 1 the phone will ring and Caller ID information will display on the top of the screen, press the “Shift” Button to view Buttons 1~10 and answer the call.

Handsfree With speakerphone enabled, the telephone may be programmed for Handsfree Answerback Answerback. The called party hears a single long tone, followed by the caller’s

voice. Begin hands free conversation. If Handsfree Answerback were not programmed, the called party could hear the calling party speak but would not be able to answer them without answering the call manually.

Notes:

•The extension LED flashes green, the Microphone LED lights steady red and the Speaker LED flashes Red.

•In order to perform any additional functions with this call (like a transfer or hold) the call must be properly answered to gain full call control. Perform the same steps you normally would to answer a call: press the Spkr button, the flashing DN button or lift the handset.

•Handsfree MIC setting needs to be enabled by your System Administrator.

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On a Call

Switching Between

Handset and

Speakerphone

Microphone (Mic/

Mute) Button

Hold

While on a call you can perform the following:

Press Spkr and place the handset on-hook to switch from handset to speakerphone mode.

Take the handset off-hook to switch from speakerphone to handset mode.

This button toggles between Mic and Mute. When Mic button is lit, handsfree communication is supported, when Mic is pressed again and light is off, Mute is enabled and mutes both the microphone and the handset.

To place a call on hold, press Hold. Your LCD shows the line on hold. The held Line’s LED flashes green while appearances of the line at other stations flash red.

•To return to the held call, press the flashing held Line button.

•If you do not return to the held call within a specified time, it rings back to your telephone. The call remains camped-on to your station.

•If the held party hangs up, the call is released.

•See the Call Pickup section to pick up a call on hold from another extension.

Exclusive Hold This feature enables you to place a call on hold so that only you can retrieve it.

While on a call, press Hold twice. That line’s LED flashes green while appearances of the line at other stations are steady red (in use).

Automatic Hold This features enables you to move from one Line button to another Line button without pressing Hold.

Check with your System Administrator to make sure this setting is turned on. If Automatic Hold is not enabled, calls will drop when moving from one line to another without pressing Hold.

While on a call, press another extension button to receive/originate a new call. The accessed line’s LED flashes (in-use). The first call is put on hold and your extension’s LED flashes.

Consultation Hold 1. While on a call, press Cnf/Trn. The call goes on hold.

2.Dial another line.

3.Transfer the call or return to the held call by pressing its Line button.

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+ 302 hidden pages

Toshiba Ipedge IP5000 User Manual

Title Page

Publication Information

Contents

Introduction

Organization

Conventions

Fixed Buttons The fixed buttons on the dial pad help perform standard functions quickly and easily.

Key Strip The key strips on the IP5000-series telephones and add-on modules are either electronic (programmable) or paper (refer to Table 1 and Table 2).

9-Line LCD Display

Soft Keys

Volume Control

LCD Contrast Available on backlit telephones and backlit add-on module.

Brightness Control Available on backlit telephones with 4-line LCD’s and backlit add-on module.

Backlight On/Off Available on backlit telephones and backlit add-on module.

Making a Call

Handset 1. To make a call, lift the handset, then dial the number.

Spkr Button 1. To make a call, press Spkr.

Hot Dialing 1. To make a call using Hot Dialing, start dialing the number.

Dial Directory

Answering a Call

Speaker When the telephone is programmed for Ringing Line Preference, press Spkr and the ringing line is answered.

Shift Button Available on a 9-line display telephone only.

On a Call

Hold