Toshiba DK14, DK40i, DK424 User Guide

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726+,%$	Telecommunication Systems Division

Digital Business Telephone Solutions

Programming Manual

Software Release 3.1

Software Release 4.1

Software Release 4.1

and ACD

May 1999

Strata DK

General End User Information

The Strata DK Digital Business Telephone System is registered in accordance with the provisions of Part 68 of the Federal Communications Commission’s Rules and Regulations.

FCC Requirements

Means of Connection: The Federal Communications Commission (FCC) has established rules which permit the Strata DK system to be connected directly to the telephone network. Connection points are provided by the telephone company— connections for this type of customer-provided equipment will not be provided on coin lines. Connections to party lines are subject to state tariffs.

Incidence of Harm: If the system is malfunctioning, it may also be disrupting the telephone network. The system should be disconnected until the problem can be determined and repaired. If this is not done, the telephone company may temporarily disconnect service. If possible, they will notify you in advance, but, if advance notice is not practical, you will be notified as soon as possible. You will be informed of your right to file a complaint with the FCC.

Service or Repair: For service or repair, contact your local Toshiba telecommunications distributor. To obtain the nearest Toshiba telecommunications distributor in your area, call Toshiba America Information Systems, Inc., Telecommunication Systems Division in Irvine, CA [phone].

Telephone Network Compatibility: The telephone company may make changes in its facilities, equipment, operations, and procedures. If such changes affect the compatibility or use of the Strata DK system, the telephone company will notify you in advance to give you an opportunity to maintain uninterrupted service.

Notification of Telephone Company: Before connecting a Strata DK system to the telephone network, the telephone company may request the following:

1.Your telephone number.

2.FCC registration number:

♦Strata DK may be configured as a Key or Hybrid telephone system. The appropriate configuration for your system is dependent upon your operation of the system.

♦If the operation of your system is only manual selection of outgoing lines, it may be registered as a Key telephone system.

♦If your operation requires automatic selection of outgoing lines, such as dial access, Least Cost Routing, Pooled Line Buttons, etc., the system must be registered as a Hybrid telephone system. In addition to the above, certain features (tie Lines, Off-premises Stations, etc.) may also require Hybrid telephone system registration in some areas.

♦If you are unsure of your type of operation and/or the appropriate FCC registration number, contact your local Toshiba telecommunications distributor for assistance.

DK14 and DK40i

Key system: CJ6MLA-74479-KF-E Hybrid: CJ6MLA-74478-MF-E

DK424

Hybrid: CJ69XA-10243-MF-E Key system: CJ69XA-10242-KF-E PBX: CJCHN-22757-PF-E

3.Ringer equivalence number: 0.3B. The ringer equivalence number (REN) is useful to determine the quantity of devices which you may connect to your telephone line and still have all of those devices ring when your number is called. In most areas, but not all, the sum of the RENs of all devices connected to one line should not exceed five (5.0B). To be certain of the number of devices you may connect to your line, as determined by the REN, you should contact your local telephone company to ascertain the maximum REN for your calling area.

4.Network connection information USOC jack required: RJ1CX, RJ2EX, RJ2GX, RJ48C, RJ48X, RJ11, RJ14C, RJ21X (see Network Requirements in this document). Items 2, 3 and 4 are also indicated on the equipment label.

Radio Frequency Interference

Warning: This equipment generates, uses, and can radiate radio frequency energy and if not installed and used in accordance with the manufacturer’s instruction manual, may cause interference to radio communications. It has been tested and found to comply with the limits for a Class A computing device pursuant to Subpart J of Part 15 of FCC Rules, which are designed to provide reasonable protection against such interference when operated in a commercial environment. Operation of this equipment in a residential area is likely to cause interference, in which case, the user, at his/her own expense, will be required to take whatever measures may be required to correct the interference.

This system is listed with Underwriters Laboratory.
UL Requirement: If wiring from any telephone exits the building or is	U
subject to lightning or other electrical surges, then secondary protection				L
is required. Secondary protection is also required on DID, OPS, and tie	®
lines. (Additional information is provided in this manual.)

Important Notice — Music-On-Hold

In accordance with U.S. Copyright Law, a license may be required from

the American Society of Composers, Authors and Publishers, or other similar organization, if radio or TV broadcasts are transmitted through the music-on-hold feature of this telecommunication system. Toshiba America Information Systems, Inc., hereby disclaims any liability arising out of the failure to obtain such a license.

CP01, Issue 8, Part I Section 14.1

Notice: The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document(s). The Department does not guarantee the Equipment will operate to the user’s satisfaction.

Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations.

Repairs to certified equipment should be coordinated by a representative designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.

Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas.

CAUTION! Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate.

CP01, Issue 8, Part I Section 14.2

Notice: The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The terminal on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the Devices does not exceed 5.

Publication Information

Toshiba America Information Systems, Inc., Telecommunication Systems Division, reserves the right, without prior notice, to revise this information publication for any reason, including, but not limited to, utilization of new advances in the state of technical arts or to simply change the design of this document.

Further, Toshiba America Information Systems, Inc., Telecommunication Systems Division, also reserves the right, without prior notice, to make such changes in equipment design or components as engineering or manufacturing methods may warrant.

DKA-MA-PRGRM-VE 4025060

Version E, May 1999

Version D.3, December 1998 (Format change)

Version D.2, October 1998 (Update TBDK-0021)

Version D.1, September 1998 (Update TBDK-0019)

Version D, June 1998 (Update TBDK-0009)

Version C, October 1997

Version B, April 1997

Version A.1, February 1997 (Update TB16-0003)

Version A, December 1996

© Copyright 1999

Toshiba America Information Systems, Inc.

Telecommunication Systems Division

All rights reserved. No part of this manual, covered by the copyrights hereon, may be reproduced in any form or by any means—graphic, electronic, or mechanical, including recording, taping, photocopying, or information retrieval systems—without express written permission of the publisher of this material.

Strata is a registered trademark of Toshiba Corporation. Stratagy is a registered trademark of Toshiba America Information Systems, Inc. Strata AirLink, Call Center Viewer are trademarks of Toshiba America Information Systems, Inc.

Trademarks, registered trademarks, and service marks are the property of their respective owners.

Contents

Introduction

Organization ..........................................................................................................................................	vii
Conventions..........................................................................................................................................	viii
Related Documents/Media .....................................................................................................................	ix

Chapter 1 – Overview

Numerical Program Listing..................................................................................................................	1-1
Alphabetical Program Listing ..............................................................................................................	1-7
How to Program a Strata DK System ................................................................................................	1-10
First-time Programming .....................................................................................................................	1-14
Programming Examples .....................................................................................................................	1-16

Chapter 2 – Initialization & Test

Program 91-9 – System Initialization ..................................................................................................		2-2
Program 90	– Initialize Programs 00~*99 ...........................................................................................	2-4
Program 91-1 – Automatic PCB Recognition and Port Renumber......................................................		2-6
Program 91-2 – Data Transfer from Temporary Memory to Working Memory .................................		2-8
Program 92	– Initializing Misc. Backup RAM ....................................................................................	2-9
Program 00	– Part 1: Software Check................................................................................................	2-12
Program 00	– Part 2: Processor RAM Test ........................................................................................	2-15

Chapter 3 – System & Station

Program 01 – Station Logical Port Display and/or Change .................................................................	3-1
Program 02 – Station Physical Port Display and/or Change................................................................	3-2
Program 03 for DK14 – Slot Assignments ..........................................................................................	3-3
Program 03 for DK40i – Flexible PCB Slot Assignments...................................................................	3-4
Program 03 for DK424 – Flexible PCB Cabinet Slot Assignments ....................................................	3-6
Program *03 for DK424 – Cabinet Type Identification ....................................................................	3-11
Program 04 – Station Logical Port [PDN] Assignment .....................................................................	3-12
Program *04 – [PhDN] and Distributed Hunt [DN] Assignments For Internal and Tie Line Calls..	3-17
Program 05 – Flexible Access Code Numbering ...............................................................................	3-19
Program *05 – Call Park Pickup Abbreviated Dialing ......................................................................	3-22
Program 09 – Built-in Auto Attendant Prompt / Station Assignments..............................................	3-23
Program *09 – [PDN], [PhDN], DH, ACD or Modem DID Ext. Assignments ................................	3-25
Program 10-1 – System Assignments, Part 1 of 3 .............................................................................	3-27
Program 10-2 – System Assignments, Part 2 of 3 .............................................................................	3-30
Program 10-3 – System Assignments, Part 3 of 3 .............................................................................	3-35
Program *10 – Enhanced 911 Operation ...........................................................................................	3-39
Program 12 – System Assignments, Basic Timing............................................................................	3-41

Strata DK Programming 5/99

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Contents

Chapter 3 – System & Station

Program 13 – Defining the Message Center ......................................................................................	3-43
Program 15 – Ground/Loop/Tie/DID Line Options...........................................................................	3-44
Program *15 – CO Line Tenant Assignments ...................................................................................	3-47
Program 16 – Assign CO Line Groups (or Dial 9) ............................................................................	3-48
Program 17 – DID/Tie Line Options .................................................................................................	3-50
Program *17 – DID Intercept Port Number (Vacant or Wrong Number) .........................................	3-53
Program 19 – Alternate Background Music Source Slot Assignment ...............................................	3-54
Program 20 – Computer and Data Interface Unit Configuration .......................................................	3-55
Program 21 – Modem Pool Port Assignments...................................................................................	3-58
Program 22 – RPCI and DIU Station Hunting for Data Calls ...........................................................	3-60
Program 23 – Built-in Auto Attendant (AA) Primary Announcement Assignments ........................	3-61
Program 24 – Built-in AA Secondary Announcement Assignments.................................................	3-61
Program 25-1 – Built-in AA Incoming Call Overflow Time.............................................................	3-62
Program 26 – Built-in AA Camp-on Busy Time ...............................................................................	3-63
Program 27 – DKT Handset/Headset Receiver Volume Level .........................................................	3-65
Program 28 – DSS Console/Attendant Telephone Assignments .......................................................	3-66
Program 29-1~8 – DSS Console and Number Button Assignments..................................................	3-68
Program *29 – Add-on Modules Button Assignments ......................................................................	3-71
Program 30 – Station Class of Service...............................................................................................	3-73
Program *30 – Telephone Group Page Assignments ........................................................................	3-79
Program 31 – Station Class of Service...............................................................................................	3-80
Program *31 – Group Pickup Assignments .......................................................................................	3-86
Program 32 – Automatic Preference ..................................................................................................	3-87
Program *32 – RS-232 Voice Mail Message Center Port .................................................................	3-89
Program 33 – [PDN]/ [PhDN] Station Hunting (Voice Calls Only)..................................................	3-90
Program *33 – [PhDN] Owner Telephone Assignment ....................................................................	3-92
Program 34 – Hold Recall Timing .....................................................................................................	3-94
Program *34 – Station Class Of Service............................................................................................	3-95
Program 35 – Station Class of Service...............................................................................................	3-97
Program 36 – Fixed Call Forward....................................................................................................	3-101
Program *36 – System NT Button Lock Password Changing Station Assignment ........................	3-102
Program 37 – Ring Transfer (Camp-on) Recall Time .....................................................................	3-103
Program *37 – Park Recall Timing..................................................................................................	3-104
Program 38 – Digital and Electronic Telephone Keystrip Type......................................................	3-105
Program *38 – Standard Telephone Ring-Down Destination..........................................................	3-109
Program 39 – Flexible Button Assignments ....................................................................................	3-111
Program *40 – Distributed Hunt Group Member Assignments.......................................................	3-120
Program *41 for DK424 – T1 Assignment Series (Part 1) ..............................................................	3-122
Program *50 – Caller ID Circuit Assignments to CO Line PCBs ...................................................	3-126
Program *51 – Station Memory Allocation .....................................................................................	3-128
Program *52 – Caller ID/ANI Abandoned Call Number Station Owner Assignments...................	3-130
Program 58 – DK424 Attendant Console Series (Part 1) ................................................................	3-132
Program 59 – Attendant Console Flexible Button Codes ................................................................	3-135
Program 60-1 – SMDR Data Output Options ..................................................................................	3-139
Program 60-2~7 – SMDR Output/Account Code Digit Length ......................................................	3-140
Program 60-8 – Call Forward External (Remote Change, Security) ID Code.................................	3-142
Program 69 – Verified Account Codes ............................................................................................	3-143
Program 70 – Verified Account Code Toll Restriction Assignments..............................................	3-145
Program 71 – DNIS..........................................................................................................................	3-147
Program *71~*73 – [DN] to [DN], Tie to [DN], and DID to [DN] Ringing Assignments .............	3-152

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	Contents
Chapter 4 – Toll Restriction
Program 72 – DNIS Number Network Table Assignments.............................................................	3-154
Program 74 – System NT Button Lock Password ...........................................................................	3-156
Program 76-1(X-Y) – DK14, DK40i, All RCTUs...........................................................................	3-157
Program 76-2 (X-Z) – WSIU, TSIU and RSIU / RSIS / RMDS Transmission Rates.....................	3-158
Program 77-1 – Peripheral Options (Door Phones) .........................................................................	3-159
Program 77-2 – Door Phone Busy Signal/Door Lock Assignments................................................	3-163
Program 77-3 – Night Ringing Over PIOU External Page Zones ...................................................	3-165
Program 77-4 – RSIU Open Architecture Interface (OAI) Data Output Assignments....................	3-166
Program 78 – CO Line Special Ringing Assignments.....................................................................	3-168
Program 79 – Door Phone Ringing ..................................................................................................	3-170
Program *79 – Door Phone to [DN] Flashing Assignments............................................................	3-172
Program 80 – EKT and DKT Ringing Tones (CO Line Calls)........................................................	3-173
Program *80 – Call Forward Station Ring Assignment...................................................................	3-174
Programs 81~89 – Ground/Loop Start/CO Line Station Ringing....................................................	3-175
Programs *81, *84, and *87 – Ground/Loop Start/CO Line to [DN] LED Flash Assignments......	3-179
Program 93 – CO Line Identification...............................................................................................	3-183
Program 97 – Printing Program Data through SMDR .....................................................................	3-185
Chapter 4 – Toll Restriction
Toll Restriction Methods......................................................................................................................	4-1
Toll Restriction Features ......................................................................................................................	4-1
Completing the Toll Restriction System Record .................................................................................	4-3
Program 40 – Station CO Line Access ................................................................................................	4-4
Program 41 – Station Outgoing Call Restriction .................................................................................	4-6
Program 42-0 – CO Line to PBX/Centrex Connection & Access Codes ............................................	4-8
Program 42-1~8 – PBX/Centrex Access Codes.................................................................................	4-10
Program 43 – 0 + Credit Card Dialing Option...................................................................................	4-11
Program 44-1~8 – Toll Restriction/Traveling Class Override Codes................................................	4-13
Program 44-91~93 – Emergency Bypass of Forced/Verified Account Codes ..................................	4-14
Program 45-1 – LCR/Toll Restriction Dial Plan................................................................................	4-15
Program 45-2 – Toll Restriction Disable ...........................................................................................	4-19
Program 45-3~6 – Special Common Carrier Numbers and Authorization Code Digit Length.........	4-20
Program 45-8~9 – Toll Restriction Override Code............................................................................	4-22
Program *45-1 (1~4) – Toll Restriction for Office Codes.................................................................	4-23
Program *45-2 (1~6) – LCR/Toll Restriction Bypass .......................................................................	4-24
Program *45-3 (1~9) – LCR/Toll Restriction Bypass For Special Numbers that Begin with */# ....	4-26
Program *45-4 – Special Code Dialing Sequence with LCR ............................................................	4-28
Program 46-2~4 – Toll Restriction Allowed/Denied Area Codes by Class ......................................	4-30
Program 46-6~8 – Toll Restriction Allowed/Denied Local Office Codes Assigned by Class ..........	4-31
Programs 46-10~80 – Toll Restriction Class Parameters ..................................................................	4-33
Programs 46-11~46-81 – Toll Restriction Class (1~8) Parameters ...................................................	4-35
Program 47 – Toll Restriction Exception Office Codes Assigned by Area Codes (Tables 1~16) ....	4-36
Program 48 – Station Toll Restriction Classification ........................................................................	4-38
Chapter 5 – Least Cost Routing
LCR Features .......................................................................................................................................	5-1
LCR Conditions ...................................................................................................................................	5-2
LCR CO Line Programming Reference Table.....................................................................................	5-3
Program 50-1 – LCR Parameters .........................................................................................................	5-4

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Contents

Chapter 6 – Automatic Call Distribution

Program 50-2 – LCR Home Area Code ...............................................................................................		5-5
Programs 50-3 (1~5) – LCR Special Codes.........................................................................................		5-6
Program 50-4 – LCR Long Distance Information (LDI) Plan Number...............................................		5-7
Program 50-5 – LCR Local Call Plan Number ....................................................................................		5-8
Program 50-6 – LCR Dial 0 (Zero) Time-out......................................................................................		5-9
Program 51 – LCR Area Codes .........................................................................................................		5-10
Program 52 – LCR Office Code Exceptions for Specified Area Code..............................................		5-12
Program 53	– LCR Schedule Assignments for LCR Plans................................................................	5-14
Program 54	– LCR Route Definition Tables......................................................................................	5-17
Program 55	– LCR Modified Digits Table ........................................................................................	5-19
Program 55-0 – Delete Number of Digits From the Front of Dialed Number...................................		5-20
Program 55-1 and 2 – Add Digits Before and/or After the Dialed Number ......................................		5-21
Program 56	– LCR Station Group Assignments ................................................................................	5-23

Chapter 6 – Automatic Call Distribution

Program 03 – RSIU, RSSU, PIOU, PIOUS ACD/MIS Slot Assignments ..........................................	6-2
Program 09 – Auto Attendant Prompt/ACD Group Assignments .......................................................	6-3
Program *09 – ACD Group DID Line Digit Assignments ..................................................................	6-5
Program 10-4 – ACD/ISDN Parameters ..............................................................................................	6-6
Program 11 – ACD Timing Assignments ............................................................................................	6-8
Program 14-0 – Loop/Ground Start Line Direct to ACD Group Assignments..................................	6-12
Program 14-1 – ACD Agent Identification Code Assignments.........................................................	6-13
Program *14-1 – Auto Answer with Zip Tone Assigned to Agent ID ..............................................	6-14
Program 18 – Agent Names for SMIS/MIS Assignments .................................................................	6-15
Program 14-2 – ACD Supervisor Passwords .....................................................................................	6-17
Program *14-2 – DID, Tie, DNIS, ANI Line After Shift/Overflow Substitution Destinations ........	6-18
Program 14-3 – Announcement/Music Port and Queue Pattern ........................................................	6-20
Program 14-4 – Queue Time Out Overflow Destination ...................................................................	6-23
Program 14-5 – Overflow Point and Ring No Answer Routing Destination.....................................	6-25
Program 14-6 – After Shift Service Destination ................................................................................	6-29
Program 14-71 – Queue Size for Alarm, Immediate Assignments....................................................	6-31
Program 14-72 – Queue Size for Alarm 1 .........................................................................................	6-32
Program 14-73 – Queue Size for Alarm 2 .........................................................................................	6-33
Program 14-8 – Alarm Pattern Assignments .....................................................................................	6-34
Program 14-9 – Work Unit Assignments...........................................................................................	6-35
Program 15 – Ground/Loop/Tie/DID Line Options...........................................................................	6-36
Program 17 – DID/Tie Line Options .................................................................................................	6-36
Program 35 – Station Class of Service...............................................................................................	6-36
Program 71 – DID/Tie/DNIS/ANI Lines ...........................................................................................	6-36
Program 39 – Flexible Button Assignments for ACD Telephones....................................................	6-37

Chapter 7 – ISDN

System Programs Overview .................................................................................................................	7-1
ISDN Related Programs .......................................................................................................................	7-3
Trunk Programs Overview ...................................................................................................................	7-5
Program 16 – Assign CO Line Groups ................................................................................................	7-6
Program *16 – ISDN Trunk Group Type Assignment ........................................................................	7-7
Program *42 – Clock Source ...............................................................................................................	7-8
Program *42-1 – Primary Timing Reference Assignments (Release 3.1 and earlier) .........................	7-9

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Strata DK Programming 5/99

	Contents
	Chapter 8 – E911
Program *43-1~3 – D-Channel Control and NFAS Assignments .....................................................	7-10
Program *43-2 – Non-Facility Associated Signaling (NFAS) Assignment ......................................	7-11
Program *43-3 – Network PRI Interface Assignment .......................................................................	7-12
Program *44 – BRI Service Profile Identifier (SPID) Parameters ....................................................	7-13
Program *60 – BRI Line/Station Operation Assignment ..................................................................	7-14
Program *61 – Analog Trunk Services for ISDN ..............................................................................	7-15
Program *62 – Non-ISDN Station Bearer Service ............................................................................	7-16
Program *63 – ISDN Dialing Parameters ..........................................................................................	7-17
Program *64-1 – Direct Inward Dialing Parameters..........................................................................	7-18
Program *64-2 – Number of DID/DNIS Digits for Trunk Groups....................................................	7-19
Program *65 – ISDN Channel Group Assignment ............................................................................	7-20
Program *66-1 – Channel Group Number Parameters ......................................................................	7-21
Programs *66-2 and *66-4 – Call-by-Call Trunk Group Codes and Network ID .............................	7-22
Program *66-3 – Channel Group/Trunk Parameters .........................................................................	7-24
Program *66-5 – Line Directory Number (LDN) Registration .........................................................	7-25
Program *66-6 – LDN/Trunk Group to Channel Group Assignments ..............................................	7-26
Program *66-7 – LDN/Trunk Group Assignments............................................................................	7-27
Program *67-1 – Trunk Group Call Direction ...................................................................................	7-28
Program *67-2 – Call Types for ISDN Trunk Group Supported.......................................................	7-29
Program *67-3 – ISDN Trunk Group Minimum Channel Reservation .............................................	7-30
Program *67-4 – ISDN Trunk Groups Maximum Channel Reservation...........................................	7-31
Program *67-5 – Multiple Time Zone Settings .................................................................................	7-32
Program *68-1 – Calling Number ID Presentation Parameters .........................................................	7-33
Program *68-2 – Outbound CNIS Parameters...................................................................................	7-34
Program *69-1 – CNIS Presentation Parameters ...............................................................................	7-35
Program *69-2 – Special Number Assignment..................................................................................	7-36
Chapter 8 – E911
Operation Overview .............................................................................................................................	8-1
SMDR ..................................................................................................................................................	8-2
Programming Overview .......................................................................................................................	8-3
Program *11-0 – E911/CAMA Trunk Assignments............................................................................	8-4
Program *11-1 – CAMA Trunk Group Line Assignments..................................................................	8-6
Program *11-2 – CAMA Trunk Group Hunting Assignments............................................................	8-7
Program *11-5 – CAMA Digits Sent on 911 Calls..............................................................................	8-8
Program *11-6 – E911 Interdigital Timer............................................................................................	8-9
Program *11-8 – 911 Special [DN] Notification Assignments .........................................................	8-10
Program *12 – CESID Station Information .......................................................................................	8-11
Program *13 – Station To CAMA Trunk Group Assignment ...........................................................	8-13
Glossary ............................................................................................................................... ...........	GL-1
Index.....................................................................................................................................................	IN-1

Strata DK Programming 5/99

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Contents

Chapter 8 – E911

vi

Strata DK Programming 5/99

Introduction

This manual provides for programming the Strata DK14, DK40i, and DK424 digital business telephone systems. It is intended for qualified service technicians and system programmers. At the time of this printing, this book contains Release 4.1 information for the DK424. It also contains some pre-release information for software beyond Release 4.1.

Important! Information beyond Release 4.1 is preliminary and given prior to product release. Be careful when using this information as the software will change and updates/ additions will be required upon final release.

This manual uses simplified, generic system record sheets that have legends that show you specific port configurations for Strata DK14, DK40i and DK424 systems.

After using the legends, copy the generic record sheets as required to accommodate your system ports and settings.

The Installation and Maintenance (I&M) Manual, a companion book, covers the installation and maintenance information and instructions for the Strata DK systems discussed in this book.

Organization

This manual is organized as follows for your convenience:

♦Chapter 1 – Overview includes general programming information and basic instructions on how to program the system with a 20-button LCD digital or electronic telephone.

♦Chapter 2 – Initialization & Test includes information for initializing and test programs.

♦Chapter 3 – System & Station includes programming information for the entire system and individual stations.

♦Chapter 4 – Toll Restriction includes programming information for Toll Restriction.

♦Chapter 5 – Least Cost Routing includes programming information for Least Cost Routing.

♦Chapter 6 – Automatic Call Distribution includes ACD programming for DK424 (ACD does not apply to the RCTUA processor).

♦Chapter 7 – ISDN includes programming instructions and record sheets for Integrated Systems Digital Networking features for the DK424 and DK40i.

♦Chapter 8 – E911 includes programming information for connecting the DK424 to Enhanced 911 CAMA trunks.

♦Glossary/Index

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vii

Introduction

Conventions

The programs in each chapter are given in numerical order (except Initialization and Test which is given in order of importance). The “*” programs are located behind the program of the same name (e.g., Program *09 follows Program 09).

Conventions

	Conventions					Description
		Note				Elaborates specific items or references other information. Within some
						tables, general notes apply to the entire table and numbered notes apply to
						specific items.
	Important!					Calls attention to important instructions or information.
	CAUTION!					Advises you that hardware, software applications, or data could be
						damaged if the instructions are not followed closely.
	WARNING!					Alerts you when the given task could cause personal injury or death.
		[DN]				Represents any Directory Number button, also known as an extension or
						intercom number.
		[PDN]				Represents any Primary Directory Number button (the extension number
						for the telephone).
		[SDN]				Represents any Secondary appearance of a PDN. A PDN which appears on
						another telephone is considered an SDN.
	[PhDN]					Represents any Phantom Directory Number button (an additional DN).
	$ULDO#%ROG					Represents telephone buttons.
	Courier					Shows a computer keyboard entry or screen display.
		“Type”				Indicates entry of a string of text.
	“Press”					Indicates entry of a single key. For example: Type prog then press
						Enter.
						Shows a multiple PC keyboard or phone button entry. Entries without
	Plus (+)					spaces between them show a simultaneous entry. Example: Esc +
						Enter. Entries with spaces between them show a sequential entry.
						Example: # + 5.
	Tilde (~)					Means “through.” Example: 350 ~ 640 Hz frequency range.
						Denotes the step in a one-step procedure.
						Denotes a procedure.
						Used in a programming sequence to denote a variable LED button. A
				3 6
						number on the black button represents a specific LED button.
						Indicates continuation of a series of numbers entered.
						Grey words within the printed text denote cross-references. In the
	See Figure 10					electronic version of this document (Library CD-ROM or FYI Internet
						download), cross-references appear in blue hypertext.

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Strata DK Programming 5/99

Introduction

Related Documents/Media

Related Documents/Media

Note Some documents listed here may appear in different versions on the CD-ROM, FYI or in print. To find the most current version, check the version/date in the Publication Information on the back of the document’s title page.

The following documents and CD-ROMS can be used to reference further information about the Strata DK systems.

♦Digital Telephone User Guide provides all the procedures necessary to operate Toshibaproprietary digital telephones, including Liquid Crystal Display (LCD) features. It also includes instructions for using the add-on module/DSS console.

♦Digital Telephone Quick Reference Guide provides a quick reference for frequently-used digital telephone features.

♦Digital Single Line Telephone User Guide provides all the procedures necessary to operate Toshiba-proprietary digital single line telephones.

♦Electronic Telephone User Guide explains all the procedures necessary to operate Toshibaproprietary electronic telephones, including all LCD features. Does not apply to the Strata DK14 system. It also includes instructions for using the electronic DSS console.

♦Electronic Telephone Quick Reference Guide provides a quick reference for frequentlyused electronic telephone features. Does not apply to the Strata DK14 system.

♦Standard Telephone User Guide explains all the procedures necessary to operate rotary dial and push-button standard telephones.

♦Strata AirLink External Wireless Handset User Guide shows how to use the wireless handset configured to standard ports of the Strata DK telephone system and many non-Toshiba systems.

♦Strata AirLink External Wireless Quick Reference Guide contains instructions for operation of commonly used Strata AirLink External Wireless Handset features.

♦Strata AirLink Integrated Wireless Handset User Guide shows how to use the wireless handset configured to digital ports of the Strata DK telephone system.

♦Strata AirLink Integrated Wireless Quick Reference Guide contains instructions for operation of commonly used Strata AirLink Integrated Wireless Handset features.

♦System Administrator Guide gives instructions for the System Administrator to manage the system. Contains instructions for Station Relocation, System Speed Dial, and other features only activated by the System Administrator.

♦PC/Data Interface User Guide explains all the procedures necessary to operate stand-alone data interface units while in the data mode for printer sharing and modem pooling. Also provides instructions on connecting to a Personal Computer with Telephone Application Programming Interface (TAPI).

♦Cordless Telephone User Guide provides instructions on using the DKT2004-CT cordless digital telephone as a single unit or in conjunction with a digital telephone.

♦PC-DKT User Guide provides installation and operation information for the Personal Computer Digital Key Telephone system.

♦Strata DK Feature Description Manual describes each feature associated with the Strata DK424, DK40i and DK14. Also provides descriptions of compatible Toshiba-proprietary telephones and peripherals.

Strata DK Programming 5/99

ix

Introduction

Related Documents/Media

♦Keyprint 2000 User Guide provides instructions for the Keyprint 2000 software printing package which allows you to print and store custom button label keystrips for Strata DK 2000series 10-button or 20-button digital telephones, 20-button add-on modules, and 60-button digital DSS consoles.

♦Strata DK Programming Manual provides all instructions necessary to program the system and system record sheets, including ACD.

♦Strata DK Installation & Maintenance Manual provides installation instructions for configuring and installing the Strata DK14, DK40i and DK424. It also includes T1/DS-1 interface installation and configuration instructions, as well as fault finding flowcharts to troubleshoot the systems. An ACD Section provides instructions for installing ACD into the Strata DK424.

♦Strata AirLink External Wireless System Installation Guide provides step-by-step hardware and software installation instructions. It includes examples of system configurations, information on performing a site survey, and troubleshooting techniques.

♦Hospitality Management Information System (HMIS) General Description provides an overall view of the system’s hardware, software, applications and features. The HMIS is a PCbased solution, designed to meet the specific operational needs of smallto medium-sized hotel/motels and includes both the PC and software.

♦Hospitality Management Information System (HMIS) User Guide describes the product’s many software features and gives step-by-step instructions for using them.

♦Strata DK Library CD-ROM enables you to view, print, navigate and search publications for Strata DK14, DK40 and DK424 digital business telephone systems. It also includes Strata DK424 ACD Documentation, including the Strata DK424 Call Center Solutions General Description, ACD Agent Guide, ACD Supervisor’s Guide. ACD Installation and Programming instructions are included in the Strata DK Installation and Maintenance Manual and Programming Manual.

♦Strata DK HMIS CD-ROM contains a copy of all HMIS documentation/bulletins and enables you to view, print, navigate and search publications.

♦StrataControl CD-ROM contains the StrataControl software, that enables viewing, downloading, editing, and uploading Strata DK programmed data on a PC. This software also provides a method of creating custom lists and user guides based on information from the Strata DK system.The CD-ROM contains the StrataControl User Guide.

♦DKQuote CD-ROM contains the DKQuote application and the DKQuote User Guide, that shows how to use this interactive software to assist you with Strata DK Systems configuration and pricing worksheets.

♦DKAdmin/DKBackup CD-ROM includes the programs that let you easily and quickly custom program and/or update the Strata DK14/DK40/DK424 with a user-friendly PC display. The CD-ROM also contains the DKAdmin/DKBackup User Guide, that explains how to use the DKAdmin/DKBackup interactive software applications. The current version does not support DK40i.

The following documentation and media applies to the Strata DK424 system only.

♦Strata DK424 Call Center Solutions General Description provides a system overview, including hardware and feature information. Highlights the technology employed in operating the ACD Strata DK424 system.

♦ACD Agent Guide describes the ACD agent feature operation along with step-by-step procedures for using features.

♦ACD Supervisor Guide provides instruction on how to use the ACD supervisor features.

x

Strata DK Programming 5/99

Introduction

Related Documents/Media

♦Insight DK CD-ROM which includes Insight DK software, the upgrade to Insight DK Plus, Demo software, Insight DK documentation and training modules.

♦Insight DK Installation Guide explains how to set up the network, install the server software, install clients and explains how the data files are organized.

♦Insight DK Supervisor Guide provides instructions for using the Strata DK Insight and Insight DK Plus MIS for the Supervisor of a call center. Instructions for creating and using Real Time Displays, Reports, Alarms, and Wallboards are also included.

♦Insight DK inView Quick Reference Guide provides instructions for viewing and customizing the on-screen wallboard and large character views of the real time call center data.

♦PC Attendant Console User Guide explains the procedures necessary to operate the PC Attendant Console.

♦PC Attendant Console Quick Reference Guide provides a quick reference for frequentlyused PC Attendant Console features.

♦Call Center Viewer User Guide describes how to install and operate the Call Center Viewer application on a PC. It explains how to view and customize ACD group and agent status information.

♦Software MIS (SMIS) Supervisor Manual provides descriptions, examples, and instructions on using the Software MIS application.

For authorized users, Internet site FYI (http://fyi.tsd.toshiba.com) contains all current Strata DK documentation and enables you to view, print, and download current publications.

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Related Documents/Media

xii

Strata DK Programming 5/99

Overview	1

Overview

Numerical Program Listing

The following numerical listing gives you the Strata DK program numbers, titles and program types.

Program Number	Program Title	Initialization & Test			Toll Restriction	Least Cost Routing
			System	Station			ACD	ISDN
00	Part 1: Software Check/Remote Maintenance Security Code	X
	Assignments
00	Part 2: RCTU: Random Access Memory (RAM) Test	X
01	Station Logical Port Display and/or Change			X
02	Station Physical Port Display and/or Change			X
03	Flexible PCB Cabinet and Slot Assignments		X				X
*03	Cabinet Type Identification		X
04	Station Logical Port Primary Directory Number Assignment			X
*04	[PhDN] and Distributed Hunt [DN] for Internal Tie Line Calls			X
05	Flexible Access Code Numbering		X
*05	Call Park Pickup Abbreviated Dialing		X
09	Built-in Auto Attendant Prompt/Station Assignments		X				X
*09	[PDN], [PhDN], DH, ACD or Modem DID External Assignments		X				X
10-1~3	System Assignments, Basic Timing		X					X
10-4	ACD Parameters and ISDN PRI and BRI T-wait Timers						X	X
*10-11	E911 Standard Telephone Ports Assignment		X
*10-12	E911 Standard Telephone Ports Assignment		X
*10-91	E911 Interdigital TImer		X
*10-92	E911 Pause Before Send TImer		X
11	ACD Timing Assignments						X
*11-1~9	CAMA Trunk Assignments		X
12	System Assignments		X
*12	ANI Station Information			X
13	Defining the Message Center			X
*13	Station Group Information			X
14-0	Loop/Ground Start CO Line Direct Ring to ACD Group Assignments						X
14-1	ACD Agent Identification Code Assignments						X

Strata DK Programming 5/99

1-1

Overview

Numerical Program Listing

Program Number	Program Title	Initialization & Test			Toll Restriction	Least Cost Routing
			System	Station			ACD	ISDN
*14-1	Auto Answer with Zip Tone Assigned to Agent ID						X
14-2	ACD Supervisor Passwords						X
*14-2	DID/Tie/DNIS/ANI Line After Shift and Overflow Substitution Destination						X
14-3	Announcement / Music Port Assignments and Queue Pattern						X
14-4	Queue Time Out Overflow Destination						X
14-5	Overflow Point and Ring No Answer Routing Destination Assignments						X
14-6	After Shift Service Destination						X
14-71	Queue Size for Alarm (Immediate Assignments)						X
14-72	Queue Size for Alarm 1						X
14-73	Queue Size for Alarm 2						X
14-8	Alarm Pattern Assignments						X
14-9	Work Unit Assignments / Stroke Digit Length						X
15	Ground/Loop/Tie/DID Line Options		X				X
*15	CO Line Tenant Assignments		X
16	Assign CO Line Groups (Dial 9, 81~84, 81~88 or 801~816)		X					X
*16	ISDN Trunk Group Type Assignment							X
17	DID/Tie Line Options		X				X
*17	DID Intercept Port Number		X
18	Agent ID Code Name for MIS Assignments						X
19	Alternate Background Music (BGM) Source Slot Assignment		X
20	Computer Interface Unit and Data Interface Unit Configuration			X
21	Modem Pool Port Assignments			X
22	Computer and Data Interface Units (DIU) Station Hunting (Data Calls)			X
23	Built-in Primary Auto Attendant Announcement Device Assignments		X
24	Built-in Secondary Auto Attendant Announcement Device Assignments		X
25-1	Incoming Built-in Auto Attendant Call Overflow Time		X
26	Built-in Auto Attendant Camp-on-Busy Time			X
27	Digital Telephone Handset/Headset Receiver Volume Level			X
28	DSS Console/Attendant Telephone Assignments			X
29-1~8	DSS Console Button Assignments Console Number			X
*29	Add-on Module Button Assignments			X
30	Station Class of Service			X
*30	Telephone Group Page Assignments			X
31	Station Class of Service			X
*31	Group Pickup Assignments			X
32	Automatic Preference			X
*32	RS-232 (SMDI or Toshiba Proprietary) Voice Mail Message Center Port			X
33	Station Intercom and Directory Number Hunting (Voice Calls Only)			X
*33	Phantom Directory Number [PhDN] Owner Telephone Assignments			X

1-2	Strata DK Programming 5/99

								Overview
					Numerical Program Listing
ProgramNumber	Program Title	Initialization& Test	System	Station	RestrictionToll	CostLeastRouting	ACD	ISDN			Overview
34	Hold Recall Timing			X
*34	Station Class of Service (Standard Telephone Camp-on Busy and Busy			X
	Override Tone Option)
35	Station Class of Service			X			X
36	Fixed Call Forward (Voice Calls Only)			X
*36	System NT Button Lock Password Changing Station Assignment			X
37	CO and Tie Line Ring Transfer (Camp-on) Recall Time			X
*37	Park Recall Timing			X
38	Digital and Electronic Telephone Keystrip Type			X
39	Flexible Button Assignment			X			X
40	Station CO Line Access				X
*40	Distributed Hunt Group Member Assignments			X
41	Station Outgoing Call Restriction				X
*41-1	T1 Span Frame and Coding Assignments		X					X
*41-2	T1 Channel Assignments		X					X
*41-3	T1 Span Transmit (Send) Level Pad Assignments		X
*41-4	T1 Span Receive Level Pad Assignments		X
42-0	CO Line to PBX/Centrex Connection				X
42-1~8	PBX/Centrex Access Code				X
*42-1	T1 Span Primary Reference Assignments		X
*42-2	T1 Span and Secondary Timing (Backup) Reference Assignments		X
43	0 + Credit Card Dialing Option				X
*43-1~3	D-Channel Control and NFAS Assignments							X
44-1~8	Toll Restriction Class (1~8)/Traveling Class Override Codes				X
44-91~93	Emergency Bypass of Forced/Verified Account Codes				X
*44	BRI Service Profile Identifier (SPID) Parameters							X
45-1	LCR/Toll Restriction Dial Plan				X	X
45-2	Toll Restriction Disable				X
45-3~6	Special Common Carrier (SPCC) Numbers and Authorization Code Digit				X
	Length
45-8~9	Toll Restriction Override Code				X
*45-1	Toll Restriction for Office Codes in Local and All Other Area Codes				X
*45-2	LCR/Toll Restriction Bypass for Special Numbers That Do Not Being				X	X
	with or # Digits
*45-3	LCR/Toll Restriction Bypass - Special Numbers Beginning with or #				X	X
*45-4	LCR/Toll Restriction Bypass				X	X
46-2~4	Toll Restriction Allowed/Denied Area Codes Assigned by Class				X
46-6~8	Toll Restriction Allowed/Denied Office Codes Assigned by Class for				X
	Local Calls
46-10~80	Toll Restriction Class Parameters				X

Strata DK Programming 5/99

1-3

Overview

Numerical Program Listing

Program Number	Program Title	Initialization & Test			Toll Restriction	Least Cost Routing
			System	Station			ACD	ISDN
46-11~81	Toll Restriction Class Parameters				X
46-21,46-31
46-41,
46-51,	Toll Restriction Classes 2~8				X
46-61,
46-71,
46-81
47	Toll Restriction Exception Office Codes Assigned by Area Codes				X
48	Station Toll Restriction Classification				X
50-1	Least Cost Routing Parameters					X
50-2	Least Cost Routing Home Area Code					X
50-31~35	Least Cost Routing Special Code					X
50-4	Least Cost Routing Long Distance Information (LDI) Plan Number					X
50-5	Least Cost Routing Local Call Plan Number					X
50-6	Least Cost Routing Dial Zero Time-out					X
*50	Caller ID (RCIU/RCIS) Circuit Assignments to CO Line (RCOU, RCOS,		X
	RGLU, and PCOU)
51	Least Cost Routing Area Codes					X
*51	Station Memory Allocation to Store Caller ID and/or ANI Numbers on			X
	Abandoned/ Unanswered Calls
52	Least Cost Routing Code Exceptions for Specified Area Code					X
*52	Caller ID or ANI Ground/Loop/Tie/DID Line Circuit Abandoned Call			X
	Number Store Station Owner Assignments
53	Least Cost Routing Schedule Assignments for LCR Plans					X
54	Least Cost Routing Route Definition Tables					X
55-0	Least Cost Routing Modified Digits Table (Delete)					X
55-1~2	Least Cost Routing Modified Digits Table (Add)					X
56	Least Cost Routing Station Group Assignments					X
58-1	Attendant Console Overflow Timer			X
58-2	Attendant Console Display Type, Answer Button Operation, and Call			X
	Waiting Tone
58-4	Attendant Console Answer Button Priority Assignments			X
58-5	Attendant Console Overflow Destination Assignments			X
59	Attendant Console Flexible Button Codes			X
60-1	SMDR Data Output Options		X
*60	BRI Assignment for Line/Station Operation							X
60-2~7	SMDR Output/Account Code Digit Length		X
60-8	Call Forward External (Remote Change, Security) ID Code		X
*61	Analog Trunk Bearer Service							X
*62	Non-ISDN Station Bearer Service							X
*63	Timer for Sending Dialed Digits							X
*64-1	Direct Inward Dialing Parameters							X

1-4	Strata DK Programming 5/99

								Overview
					Numerical Program Listing
ProgramNumber	Program Title	Initialization& Test	System	Station	RestrictionToll	CostLeastRouting	ACD	ISDN			Overview
*64-2	Number of DID/DNIS Digits for Trunk Groups							X
*65	Call by Call Channel Group Assignment							X
*66-1	Channel Group Number Parameters							X
*66-2,	Call-by-Call Trunk Group Codes and Network ID							X
*66-4
*66-3	Channel Group/Trunk Parameters							X
*66-5	Line Directory Number (LDN) Registration							X
*66-6	LDN/Trunk Group to Channel Group Assignments							X
*66-7	LDN/Trunk Group Assignments							X
*67-1	Trunk Group Call Direction							X
*67	Call Types for ISDN Trunk Group Supported							X
*67	Call Types for ISDN Trunk Groups							X
*67	ISDN Trunk Group Maximum Channel Reservation							X
*68-1	Calling Number ID Presentation Parameters							X
*68-2	Outbound CNIS Parameters							X
69	Verified Account Codes		X
*69-1	CNIS Presentation Parameters							X
*69-2	Special Number Assignment							X
70	Verified Account Code Toll Restriction Class Assignments		X
71-0	DID/Tie/DNIS/ANI Lines		X
71-1~3	DNIS Number and ANI Line Routing Assignments		X				X
71-4	DNIS Number and ANI Only Lines Voice Mail (VM) ID Assignments		X
71-5	DNIS Number Name Display		X
*71~*73	[DN] to [DN], Tie to [DN], and DID to [DN] Ringing Assignments			X
72	DNIS Network Table Assignments		X
74	System NT Button Lock Password		X
76-1	TSIU, WSIU, RSIU, RSIS, and RMDS Port Assignments		X
76-2	TSIU, WSIU, RSIU, RSIS, and RMDS Port Assignments		X
77-1	Peripheral Options RSIU, RSIS, RMDS, IMDU, PIOU, PIOUS, and		X
	PEPU
77-2	Door Phone Busy Signal/Door Lock Assignments			X
77-3	Night Ringing Over PIOU External Page Zones		X
77-4	RSIU Open Architecture Interface (OAI) Data Output Assignments		X
	(Caller ID/DNIS/ANI Open Architecture Output Options)
78	Ground and Loop Start CO Line Special Ringing Assignments, DISA,		X
	IMDU, RMDS, and Night Ringing Over External Page
79	Door Phone Ringing			X
*79	Door Phone to [DN] Flashing Assignments			X
80	Electronic and Digital Telephone Ringing Tones (CO Line Calls)			X
*80	Call Forward Station Ring Assignment (Release 3.2)			X

Strata DK Programming 5/99

1-5

Overview

Numerical Program Listing

Program Number	Program Title	Initialization & Test			Toll Restriction	Least Cost Routing
			System	Station			ACD	ISDN
*81, *84, *87	Ground/Loop Start/ CO Line to Directory Number Button LED Flash		X
	Assignments
81~89	Ground/Loop Start/CO Line/Station Auto Attendant, Attendant Console,		X
	and Distributed Hunt Group Ringing Assignments
90	Initializing Program 00~*99	X
91-1	Automatic PCB Recognition/Port Renumber	X
91-2	Data Transfer from Temporary Memory to Working Memory	X
91-9	System Initialization	X
92	Initializing Speed Dial Numbers, VM ID Codes, Character Message
	Memory Timed Reminders, Digital Telephone Volume, Called ID, ANI,	X
	and Call Forward Backup RAM
93	CO Line Identification		X
97	Printing Program Data through SMDR		X

1-6	Strata DK Programming 5/99

Overview

Alphabetical Program Listing

Alphabetical Program Listing

This alphabetical program listing gives you features/topics and the corresponding Strata DK program numbers that relate to the topic

	Feature or Topic	Program Number
	Account Codes	15, 70, 39, 69, 30, 60
		03, 09, *09, 10-4, 11,
		14-0, 14-1, *14-1, 14-2, *14-2,
	ACD	14-3, 14-4, 14-5, 14-6, 14-8, 14-
		9, 14-71, 14-72, 14-73, 15, 17,
		18, 35, 39, 71-1~3
	Add-on Module	*29
	Alarm Sensor	39
	All Call Voice Page	05, 10-2, 31, 39
	Alert Signal	39
	Alternate Point Answer	10-1
	Amplified Conference	10-2, 10-3
	(External)
	ANI	10-3, 20, 39, *51, *52, 59, 60-1,
		71-0~5), 72, 77-4
	Attendant Console	03, 58-1, 58-2, 58-4, 58-5, 59
	Auto Attendant (Built-in)	09, 10-3, 23~26, 78, 81~89
	Automatic Busy Redial (ABR)	10-1, 16, 30, 39
	Automatic Callback	05, 39, 10-2
	Automatic Hold	35
	Automatic Hold Recall	34
	Automatic PCB Recognition	91
	Automatic Preference	32
	Automatic Release Hold/VM	15
	Port
	Background Music	05, 10-2, 19, 39
	Busy Override	05, 31
	Busy Station Transfer/Ringing	35
	Cabinet Type Identification	*03
	Call Blocking (VM Ports)	31
	Call Forward Blocking with	35
	Handsfree
	Call Forward External	05, 12, 15, 41, 60-8
	Call Forward Station Ring	*80
	(ground/loop start lines)
	Call Forwarding (all types)	10-2, 36, 39, 40
	Call Park Orbits	*05, *37, 39, 58-4, 59

	Feature or Topic	Program Number
	Call Pickup	10-1, *15, *31, 39
	Call Transfer with Camp-on	10-1
		03, 10-3, 20, 39, *50, *51, *52,
	Caller ID	59, 60-1, 77-4, (DK 14 only: 76-1,
		76-2)
	Camp-on	10-2, 31, *34, 37
	Centrex/PBX Compatible	42-0, 42-1~8, *45
	Centrex Ringing Repeat	10-1
	CO/Centrex/PBX Feature	39, 42-0, 42-1~8
	Buttons
	CO Line Access	39, 40, 41
	CO Line Alpha Identification	93
	CO Line Groups	16
	CO Line Reseize Guard Time	10-1, 42-0
	CO Line Queuing	05, 16
	CO Line Ringing	78, *80, 81~89, *81, *84, *87
	Conferencing	10-1, 10-2, 10-3,15
	Credit Card Calls (0 + dialing)	43, 60-7
	Data Port/DIU Configuration	20, 21, 22, 39
	DAY/NIGHT Mode	10-2, 78, 81~89, *80, *81, *84,
		*87
	Delayed Ringing	*80, 82, 83, 85, 86, 88, 89
	Digital Telephone	03, 27, 30, 38, 39, 80, 92-5
	Direct Inward Dialing (DID)	*09, 15, 17, *17, 30, 71, 72
	Direct Inward System Access	15, 10-1, 60, 78
	(DISA)
	Direct Station Selection	29-1~29-8, 39
	Buttons
		04, *04, *33, 39, 71-(0-3), *71,
	Directory Number	*72, *73, 79, *79, 81-89, *81, *84,
		*87
	Directory Number Buttons	39
	DISA Code Revision	04, 05, 30, 40, 41
	Distinctive Station Ringing	10-2, 80
	Distributed Hunt	*04, 33, *40, 71-(0-3), 81-89, *81,
		*84, *87
	DKAdmin	77-1

Overview

Strata DK Programming 5/99

1-7

Overview

Alphabetical Program Listing

	Feature or Topic	Program Number
	DNIS	12, 17, 20, 60-1, 71-(0-5), 72,
		77-4
	Do Not Disturb	39
	Do Not Disturb Override	05, 30
	Door Lock Control	39, 77-1, 77-2
	Door Phones	05, 77-1, 77-2, 79, *79
	DSS Console Features	03, 28, 29-1~29-8, 10-2
	DSS DKT/EKT	28
	DTMF and Dial Pulse	10-1, 15, 30, 39
	Assignments
	DTMF Receiver (QRCU3,	03, 12, 15
	K5RCU, RRCS) Operation
	DTMF Signal Time, CO lines	10-1
	(80/160 ms)
	DTMF Signal Time, VM Ports	10-2
	(80/160 ms)
	DTMF Tone/No Tone/Padded	10-2
	Tone Return
	DTMF Continuous Tone	35
	(2000-series DKT)
	Emergency Numbers	44-91~93
	Enhanced 911 (E911)	*11-0, *11-1, *11-2, *11-5, *11-6,
		*11-8, *12, *13
	Exclusive Hold	10-1
	Executive Override	05, 10-2, 30
	External Page Interface	10-2, 77-1, 77-3, 78
	External Zone Paging	05, 77-1, 77-3
	Fixed Call Forwarding	36, 39
	Flash Key Assignment	39
	Flash Timing	12
	Flexible Access Code	05, *05
	Numbering
	Flexible Button Assignments	38, 39
	Flexible Directory Numbering	04, *04, 05, 39
	Flexible Line Ringing	81~89
	Assignment
	Flexible PCB Slot	91-9, 91-1, 03
	Configuration
	Forced and Voluntary Account	15, 30, 60, 39
	Codes
	Group Paging	05, *30
	Group Pickup	*31

	Feature or Topic	Program Number
		03, 50-1, 50-2, 50-3, 50-4, 50-5,
	HMIS	50-6, 51, 52, 53, 54, 55-0, 55-1/2,
		56, 60-2,
		60-3, 76-1
		10-1, 10-4, 16, *16, *42-1, *42-2,
	ISDN	*43-1~3, *44, *60, *61, *62, *63,
		*64-1, *64-2, *65, *66-1~7, *67-
		1~4, *68-1, *68-2, *69-1, *69-2
	Handsfree Answerback	17, 31
	Hold/Park Recall Timing	34
	Hunting, Station	10-2, 22, 33
	Immediate Transfer with Soft	10-2
	Key
	Initialization (system	91-9, 91-1, 90
	programs)
	Initialization (system/personal	91-9, 92
	memory)
	Keystrips	38
	Least Cost Routing	*45-2, *45-3, *45-4, 50~56
	Liquid Crystal Display	10-2, 35, 39
	Features
	Logical Port Display/Change	01
	RAM Memory Test	00 (Part 2)
	Message Center	13, *32
	Message Waiting/Flash	05, 10-2, 12, 35, 39
	Microphone Control	30, 39
	Modem Pool Port Assignment	20, 21
	Music-on-Hold	77-1
	Night Pickup Code	05
	Night Ringing over External	77-1, 77-3, 78
	Page
	Night Transfer	29, 39, 59, 77-1, 78
	Night Transfer Lock	*36, 39, 59, 74
	Off-hook Call Announce	03, 30, 31, 39
	On-hook Dialing	32
	Outgoing Call Restriction	41
	Paging-DKT/EKT (Also see
	Group Paging and External	31, 39
	Paging)
	Passwords-Remote	00
	Programming
	Pause Timing	12, 39
	PBX Access Code	42-1~42-8
	PBX Backup	42-0

1-8	Strata DK Programming 5/99

	Feature or Topic	Program Number
	Physical Port Display/Change	02
	Pooled CO Lines	16, 39
	Pooled Line Buttons	16, 39
	Pooled Line LED – No Flash	31
	Port/Station Number	04
	Assignment
	Privacy/Non-Privacy	31, 30, 39
	Privacy Override	10-2, 30, 31
	RAM Test (see Memory Test)	00 (Part 2)
	Redial Last Number	39
	Remote Administration and	00, 03, *09, 77-1, 78
	Maintenance
	Repeat Last Number Dialed	39
	Ring Transfer	10-1, 37
	Ringing Repeat	10-1
	Ring Tones	80
	Ring Flash Assignments	*71~*73, 81~89, *81, *84, *87
	Ringing Line Preference	32, 81~89
	RS-232 Interface	03, (41, 42, 43, 49), 20, 76, 77-1,
		77-4
	Saved Number Redial	39
	Security Code (CF-EXT.)	60-8
	Security Code (DISA)	05, 30, 60-6
	Security Code (R.	00
	Maintenance)
	Slot Assignment	03
	Software Version	00
	Speakerphone Assignment	30
	Speed Dial	10-1, 30, 39
	Speed Dial Clear	92
	Speed Dial Entry Timeout	10-3
	Standard Telephone Options	10-2, 30, *34, 35
	Station Class of Service	30, 31, *34, 35
	Station Hunting (Data Calls)	22
	Station Hunting (Voice Calls)	33
	Station Message Detail	03, 60-1~60-7, 76, 97
	Recording (SMDR)
	Station-to-Station Volume	10-1
	SMDI VM Interface	03, 10-2, 10-3, 13, 31, *32, *40,
		76

	Overview
	Alphabetical Program Listing
Feature or Topic	Program Number
T1 Assignments	*41, *42
Tandem CO Line Connections	10-1, 15			Overview
Tenant Service	*15, *36, 39, 77-3, 74
Tie Lines	03, 04, 15, 17, 30, 37, 71, 72
Toll Restriction	10-1, 30, 35, 41~48, *45-1~3
Toll Restriction Override	10-1
Toll Restriction Override Code	30
Revision
Toshiba Proprietary VM	03, 10-2, 13, *32
Interface
Transfer Privacy	10-1
Traveling Class	44-1~8
Traveling Class Code Revision	30
Verifiable Account Codes	15, 30, 39, 60, 69, 70
Verifiable Account Codes	30
Revision
Voice Mail Interface	10-2, 31, 33, 39
Voice or Tone Signaling	05, 10-1, 10-2
Volume Reset (Digital	92-5
Telephones)
Volume Set (Digital	27
Telephones)
Voluntary Account Codes	39

Strata DK Programming 5/99

1-9

Overview

How to Program a Strata DK System

How to Program a Strata DK System

Fill out the record sheets that are provided, then enter this data using a 20-button LCD digital (DKT) or electronic (EKT) telephone. Strata DK enables you to enter data from an on-site or offsite PC with Toshiba DKAdmin software. Toshiba highly recommends this easier method of programming.

DK14/DK40i: the programming telephone must be any 20-button LCD DKT (or EKT, DK40i only). The DKT must be connected to a Base KSU, PDKU, RDSU, QCDU, or KCDU digital port. An EKT must be connected to a PEKU port.

DK424: the programming telephone must be a 20-button LCD DKT or EKT connected to circuit 6 of a PDKU or PEKU installed in cabinet slot 11 and/or slot 12.

Note Telephones connected to an RDSU or PESU cannot be used to program DK424.

Programming Section Layout

Each programming section within a chapter begins with the program’s number and title, followed by processor and program type, initialized default, program sequence, then record sheets. A program overview and additional program information are given after the record sheets

(see Figure 1-1).

Note Some common program sections also include examples for your convenience.

Program 30 Station Class of Service

System Programs

Program Overview

Program 30 Overview

Brief description of program

Program 30 enables or disables features for individual telephones at the station level. The following text

describes Program 30 LEDs.

function(s).

Privacy Override, LED 19

With Privacy Override enabled (LED 19 ON), a station can override calls and listen to a CO line

conversation by pressing a common CO line button (not a [DN] button). You can set a warning tone for

Privacy Override (see Program 10-2).

Program 30 Station Class of Service

System Programs

Number/Title

Program 30

Station Class of Service

Processor Type: DK14/DK40/DK424

Program Type: System

Initialized Default: LEDs 01, 05 and 07 for all ports

Program Sequence

Keystrokes for entering data

SELECT = Station Logical Port Number(s)

Buttons/LEDs

last step. All LEDs marked with an “X”

Light LEDs for the port specified in the

from system record sheets

in the table below should be lit.

follow a pattern, consisting of a

five-step process described and

Feature

LED

Port

20

illustrated in “Program

19

18

Sequence” on Page 1-13.

17

16

15

14

13

Record Sheet

12

10

11

Provides a list of available

09

08

features. The sheet is used to

07

06

record the assignment of

05

features or the operation of each

program. Each sheet provides

2174

space to record data. This data

will be referred to when

programming the system.

Additional Program

Information

Additional details on the program features that were given on the system record sheet.

Processor Type

Gives the type of processor that is compatible with the given program. Be sure to read this information before attempting to use a program with your system application.

Program Type

Type of function the program performs. Can be: Initialization, Test System, Station, Toll Restriction or Least Cost Routing.

Initialized Default

Default configuration set by Program 91-9 “System Initialization” when the system is first installed or re-initialized.

Figure 1-1 System Record Sheet Sample

1-10	Strata DK Programming 5/99

Overview

How to Program a Strata DK System

Program Sequence

Detailed data entry instructions are on the top of each record sheet (see Figure 1-2).

	To use the program sequence on the record sheet		Overview
	1.	From the programming telephone, enter the programming mode by pressing a series of shaded
		buttons. The shaded buttons represent the entry sequence for all programs.
	2.	Enter the program number. This sequence is unique for every program. The buttons are white
		on every record sheet.
	3.	Enter the program data. Again, this sequence is unique for every program. The buttons are
		white on every record sheet. To make another entry, repeat this step until ready to exit the
		current program.
	4.	Exit the current program. This sequence never changes, and the buttons are always shaded.
		Upon exiting the current program, repeat Step 2 to enter another program, or continue with
		Step 5 to exit the programming mode entirely.
	5.	Exit the programming mode by pressing the same button sequence as in Step 4. This sequence
		also never changes and is always shaded.

Another Program

More Data

Step 1

Step 3

Enter Program Mode

Enter Program Data

(Do not press or [DN] button)

Step 4

Step 2

Exit Current Program

Enter Program Number

Step 5

Exit Program Mode

or

(LED Buttons)

and/or

1697

Figure 1-2 Programming Button Sequence Overview

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Overview

How to Program a Strata DK System

Programming Data Variations

There are two different ways to enter data in Step 3 (Figure 1-2) of a program: pressing the buttons on the dial pad and pressing the LED buttons. Many programs are multidimensional and involve both types of entry.

Simple Programs

Simple programs such as Program 00, only require data to be specified through the dial pad. Data entered from the dial pad displays on the programming digital or electronic telephone’s LCD, along with prompts and confirmations.

Multidimensional Programs

Once a program number is entered, the first dimension (usually a CO line number, a station port number, or a range of ports) must be specified. Upon specifying this first dimension on the dial pad, programming button LEDs 01~20 light in the default configuration.

The status of each LED can be changed by pressing its associated button. Pressing the button while its LED is lit turns the LED OFF; pressing the button while its LED is OFF turns the LED ON. An example of multidimensional programming is Program 30.

Range Programming

Data can be entered for a range of stations, [DN] reference ports and CO lines with some programs.

To enter a range

Enter a “ ” between the starting point of a range and the ending point of a range.

For example, to program the station range of 001~010 for Program 35, press .

♦When programming a range of station ports, the station’s programming LEDs indicate whether the data programmed matches for all items in the range:

♦LED ON: Indicates that all ports in the range are programmed with the data choice that lights the particular LED.

♦LED OFF: Indicates that all ports in the range are programmed with the data choice that does not light the particular LED.

♦LED Flashing: Indicates that data is currently inconsistent for all ports in the range. Some may be programmed with the LED ON; some with the LED OFF.

CO Line Programming

Since the programming telephone only has 20 buttons, data can only be entered for 20 CO lines at a time.

To program another range

Press the 3DJH or 6FUROO button below the LCD.

For example, to change from one range to another in Program 15, enter the program code, then press 6FUROO to advance or 3DJH to go back to another range.

If the programming telephone is a digital telephone, all CO lines within a range can be activated or deactivated for a feature by pressing the 9RO ▲/9RO ▼ buttons.

Press 9RO ▲ to turn all LEDs ON; press 9RO ▼ button to turn all LEDs OFF.

1-12	Strata DK Programming 5/99

Overview

How to Program a Strata DK System

To check the status of a CO line in Program 15

1.Press the 0RGH button (below the LCD) after entering the program code.

2.Then enter the CO line number to be verified.

3.Press to display the status of the CO line and to advance to the next CO line.

Programming LED Buttons Keystrip Template

You place a special buttonstrip template (see Figure 1-3) over the 20 flexible feature buttons of the programming telephone. The template assigns a series of numbers to each of the 20 buttons that correspond with tables found on the record sheets for programming purposes.

Since each button represents more than one CO line, depending on the CO line range selected, the template assigns more than one number to each button.

Overview

10		30, 50, 70	9	20	40, 60, 80	9
	90, 110, 130,				100, 120, 140,
	150, 170, 190				160, 180, 200
09		29, 49, 69	8	19	39, 59, 79	8
	89, 109, 129,				99, 119, 139,
	149, 169, 189				159, 179, 199
08		28, 48, 68	7	18	38, 58, 78	7
	88, 108, 128,				98, 118, 138,
	148, 168, 188				158, 178, 198
07		27, 47, 67	6	17	37, 57, 77	6
	87, 107, 127,				97, 117, 137,
	147, 167, 187				157, 177, 197
06		26, 46, 66	5	16	36, 56, 76	5
	86, 106, 126,				96, 116, 136,
	146, 166, 186				156, 176, 196
05		25, 45, 65	4	15	35, 55, 75	4
	85, 105, 125,				95, 115, 135,
	145, 165, 185				155, 175, 195
04		24, 44, 64	3	14	34, 54, 74	3
	84, 104, 124,				94, 114, 134,
	144, 164, 184				154, 174, 194
03		23, 43, 63	2	13	33, 53, 73	2
	83, 103, 123,				93, 113, 133,
	143, 163, 183				153, 173, 193
02		22, 42, 62	1	12	32, 52, 72	1
	82, 102, 122,				92, 112, 132,
	142, 162, 182				152, 172, 192
01		21, 41, 61	0	11	31, 51, 71	0
	81, 101, 121,				91, 111, 131,
	141, 161, 181				151, 171, 191

16, 36, 56, 76	17, 37, 57, 77	18, 38, 58, 78	19, 39, 59, 79	20, 40, 60, 80
96, 116, 136,	97, 117, 137,	98, 118, 138,	99, 119, 139,	100, 120, 140,
156, 176, 196	157, 177, 197	158, 178, 198	159, 179, 199	160, 180, 200
11, 31, 51, 71	12, 32, 52, 72	13, 33, 53, 73	14, 34, 54, 74	15, 35, 55, 75
91, 111, 131,	92 112, 132,	93, 113, 133,	94, 114, 134,	95, 115, 135,
151, 171, 191	152, 172, 192	153, 173, 193	154, 174, 194	155, 175, 195
06, 26, 46, 66	07, 27, 47, 67	08, 28, 48, 68	09, 29, 49, 69	10, 30, 50, 70
86, 106, 126,	87, 107, 127,	88, 108, 128,	89, 109, 129,	90, 110, 130,
146, 166, 186	147, 167, 187	148, 168, 188	149, 169, 189	150, 170, 190
01, 21, 41, 61	02, 22, 42, 62	03, 23, 43, 63	04, 24, 44, 64	05, 25, 45, 65
81, 101, 121,	82, 102, 122,	83, 103, 123,	84, 104, 124,	85, 105, 125,
141, 161, 181	142, 162, 182	143, 163, 183	144, 164, 184	145, 165, 185

1843

1000-series digital telephone strip - shows programming button/LED assignment locations. Shown as reference only - not available as an individual strip.

LED Buttons and CO line numbers (01~20)

Last digit of EK port number for

programs with a format like *71, *72, and *73

CO line numbers (21~200)

2000-series digital telephone strip - supplied with each Strata DK Programming Manual and each Documentation Package that ships with the system. Can also be used with 6000and 6500-series electronic telephones.

Figure 1-3 LED Buttons Programming Keystrips

Strata DK Programming 5/99

1-13

Overview

First-time Programming

First-time Programming

Follow these general procedures the first time you install a system or after major hardware changes and/or you need to start from scratch.

Step 1: Check Minimum Hardware Requirements

A system must have the following minimum hardware installed for programming, as described in the Installation chapters of the Strata DK Installation and Maintenance Manual.

To check hardware requirements on the DK14 and DK40i

1.Make sure the base cabinet power supply was tested and is functional.

2.Make sure a 20-button digital LCD DKT telephone (equipped with a programming template) is connected to any digital telephone circuit (Base KSU, PDKU, QCDU, KCDU or RDSU digital port); or make sure that a 20-button electronic LCD EKT telephone is connected to a PEKU electronic port (not PESU).

♦DK14 and DK40i: make sure the Base KSU’s BATT jumper is in the ON position.

To check hardware requirements on the DK424

1.Make sure the base cabinet power supply was tested and is functional.

2.If using an RCTUE/F, remove the small jumper PCB (MBJU) from the front side of the DK424 base unit backplane (between slot R11 and the RCTU slot. All other RCTUs require the MBJU PCB.

3.Make sure an RCTUA, RCTUBA, RCTUC/D or RCTUF is installed and that its BATT jumper is in the ON position.

4.Make sure a PDKU or PEKU, is installed in Slot S11 or S12 in the base cabinet (S11 if RSIU is not installed, S12 if RSIU is installed in S11).

5.Make sure a 20-button LCD DKT or EKT telephone (equipped with programming template) is connected to physical port 005 and/or port 013 (PDKU or PEKU - circuit 6/slot 11 and/or circuit 6/slot 12). Do not use RDSU or PESU.

Step 2: Initialize the System

1.From a 20-button LCD programming telephone, or from DKAdmin on a PC, run Program 91– 9 twice in succession to initialize the system. At this point it is not necessary that all PCBs are installed. However, if they are, Program 03 codes are automatically assigned to the appropriate slots.

CAUTION! If you run Program 91-9 while the system is in service, all program data is erased and all calls are dropped.

Program 91-9 sets the following elements to initial default status:

♦

♦

♦

♦

♦

Data for Programs 00~*99 Speed Dial Memory Logical/Physical Port Locations Voice Mail Identification Codes Character Message Memory

1-14	Strata DK Programming 5/99

Overview

First-time Programming

♦Timed Reminders

♦Digital Telephone Volume Levels

♦Call Forward Memory (Power OFF, then ON).

♦Station Message Waiting Status

♦Caller ID Lost Call Memory

2.Install all PCBs. Run Program 91-1 to inform the software of the system hardware configuration.

Step 3: Run Programs 03 and 19-1

1.Run Program 03 for all PCBs that have options.

2.Run Program 19-1 to inform the software of the system option Alternate BGM slot.

Overview

Step 4: Run Program 00

Run Program 00 - Part 1 to assign remote maintenance security codes. Run Program 00 - Part 2 to test the processor and RAM.

Step 5: Set Date, Time and Day

You can set date, time and day anytime - individually or all.

1.Use DKT or EKT assigned to logical Port 000 or attendant console.

2.Make sure the handset is on-hook.

3.Set the date:

[PDN]	#	6	5	1											5HGLDO

Date in year/month/day format (YYMMDD). If month or day is single digit, precede with a zero.

4. Set the time:

[PDN]	#	6	5	2											5HGLDO

Time in hours/minutes/seconds format (HHMMSS from 000000 to 235959). If any of these values is single digit, precede with a zero.

5. Set the day:

[PDN]	#	6	5	3				5HGLDO

Enter the digit for today’s day:

=Sunday

=Monday

=Tuesday

=Wednesday

=Thursday

=Friday

=Saturday

Step 6: Run Additional Programs as Required

Strata DK Programming 5/99

1-15