Toshiba DKT2510-FSD, DKT2520-FSD, DKT2520-FS, DKT2510-FS User Manual

TOSHIBA

Telecommunications Division

Digital Business Telephone Solutions

Digital Telephone

User Guide

(includes Single Line Digital Keyphone LCD, Add-on Module, and

Direct Station Selection Console)

Release 2

November 2001

Publication Information

Toshiba Information Systems (UK) Ltd. reserves the right to change any of this information including, but not limited to, product characteristics and operating specifications, without prior notice.

It is intended that the information contained within this manual is correct at the time of going to print, however all liability for errors or omissions is excluded.

Version 2, November 2001

© Copyright 2001

Toshiba Information Systems (UK) Ltd. Telecommunications Division

All rights reserved. No part of this manual, covered by the copyrights hereon, may be reproduced in any form or by any means—graphic, electronic, or mechanical, including recording, taping, photocopying, or information retrieval systems—without express written permission of the publisher of this material.

Strata and Stratagy are registered trademarks of Toshiba Information Systems (UK) Ltd.

Trademarks, registered trademarks, and service marks are the property of their respective owners.

Contents

Introduction
Organisation ....................................................................................................................................	x
How to Use This Guide ...................................................................................................................	x
Action/Response .......................................................................................................................	xii
Related Documents/Media ............................................................................................................	xii
Chapter 1 The Digital Telephone Grand Tour
Digital Telephone Models ...............................................................................................................	2
Buttons ............................................................................................................................................	4
Fixed Buttons .............................................................................................................................	4
Flexible Buttons .........................................................................................................................	6
LCD .................................................................................................................................................	9
LCD Buttons ...............................................................................................................................	9
LED Indicators ..............................................................................................................................	10
On-hook/Off-hook ........................................................................................................................	11
Volume Controls ...........................................................................................................................	11
Chapter 2 Features
Before You Begin .........................................................................................................................	13
Automatic Line Selection .........................................................................................................	14
Ringing Line Preference ...........................................................................................................	14
Signalling ..................................................................................................................................	14
Quick Reference ............................................................................................................................	15

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i

Contents

Making an Internal Call ............................................................................................................	15
Making an Outside Call ............................................................................................................	15
Making an Outside Call to an ISDN Trunk ..............................................................................	16
On-Hook Dialling .....................................................................................................................	17
Answering Calls .......................................................................................................................	17
Incoming Call Notification .......................................................................................................	18
Account Code Calls .......................................................................................................................	18
Forced Account Codes (Verified/Non-Verified) ......................................................................	18
Voluntary Account Codes (Verified/Non-Verified) .................................................................	19
Alarm Reset ...................................................................................................................................	20
Alert Signalling .............................................................................................................................	20
Attendant Console Calling ............................................................................................................	21
Automatic Busy Redial (ABR) .....................................................................................................	21
Automatic Callback (ACB) ...........................................................................................................	22
Automatic Hold .............................................................................................................................	24
BGM Over Telephone Speakers ...................................................................................................	25
Call Forward ..................................................................................................................................	25
Call Forward Modes .................................................................................................................	26
Using Call Forward Buttons .....................................................................................................	27
Using Access Codes .................................................................................................................	27
LCD Telephones .......................................................................................................................	27
Call Forward–All Calls .............................................................................................................	28
Call Forward–Busy ...................................................................................................................	29
Call Forward–No Answer .........................................................................................................	29
Call Forward–Busy/No Answer ...............................................................................................	30
Call Forward–Fixed ..................................................................................................................	31
Call Forward—External ...........................................................................................................	32
Call Park Orbits .............................................................................................................................	34
Call Park and Page ........................................................................................................................	35
Call Pickup ....................................................................................................................................	36
[DN] Pickup ..............................................................................................................................	37
Directed Call Pickup .................................................................................................................	37
Group Pickup ............................................................................................................................	37

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Strata CT Digital Telephone User Guide November 2001

Contents

Page/Internal Call Pickup .........................................................................................................	38
Call Transfer with Camp-on .........................................................................................................	38
Call Waiting ..................................................................................................................................	40
Conference Calls ...........................................................................................................................	41
Date/Time/Day Adjustment ..........................................................................................................	42
Direct Inward System Access (DISA) ..........................................................................................	42
DISA Calls - Internal ...............................................................................................................	42
DISA Calls - External ..............................................................................................................	43
Direct Station Selection (DSS) Buttons (Hotline) ........................................................................	44
Do Not Disturb (DND) .................................................................................................................	44
Door Lock(s) .................................................................................................................................	45
Door Phone(s) ...............................................................................................................................	46
DTMF Tone Dialling with * and # ...............................................................................................	48
Emergency Ringdown/Hotline Service .........................................................................................	48
Group Listening ............................................................................................................................	49
Handsfree Answerback .................................................................................................................	49
Handsfree Monitoring ...................................................................................................................	50
ISDN Outgoing Calling ................................................................................................................	51
Message Waiting ...........................................................................................................................	51
Message Waiting Light on [PDN] ............................................................................................	52
Message Waiting Light on [PhDN/MW] .................................................................................	53
Message Waiting Light on Another Telephone .......................................................................	53
Microphone Cut-Off .....................................................................................................................	54
Off-hook Call Announce (OCA) ...................................................................................................	54
HS-OCA ...................................................................................................................................	56
SP-OCA ....................................................................................................................................	56
Override Calls ...............................................................................................................................	57
Busy Override ...........................................................................................................................	58
Do Not Disturb Override ..........................................................................................................	58
Executive Override ...................................................................................................................	58
Privacy Override .......................................................................................................................	59
Toll Restriction Override ..........................................................................................................	59
Page Announcements ....................................................................................................................	60

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iii

Contents

All Call Page .............................................................................................................................	60
Privacy On-Line ............................................................................................................................	61
Privacy Release .............................................................................................................................	61
Release and Answer ......................................................................................................................	62
Saved Number Redial ....................................................................................................................	62
Speakerphone ................................................................................................................................	63
Speed Dial .....................................................................................................................................	64
Speed Dial–Advanced Features ....................................................................................................	66
Feature Access Codes ...............................................................................................................	66
Speed Dial Pause and Flash/Recall Storage .............................................................................	69
Speed Dial Number Linking .....................................................................................................	69
Chain Dialling Speed Dial Numbers ........................................................................................	71
Timed Reminders ..........................................................................................................................	72
Tone/Pulse Dialling .......................................................................................................................	74
Two (Tandem) Exchange Line Connection ..................................................................................	75
[DN] Button ..............................................................................................................................	75
Exchange Line Buttons .............................................................................................................	76
Supervision ...............................................................................................................................	77
Voice Mail Integration ..................................................................................................................	78
Message Mailbox ......................................................................................................................	78
Message Retrieval .....................................................................................................................	79
Call Forward to Voice Systems ................................................................................................	80
Chapter 3 LCD Operation
Control Buttons .............................................................................................................................	84
Soft Keys .......................................................................................................................................	85
Soft Key Display ......................................................................................................................	86
How to Use Soft Keys ..............................................................................................................	86
Soft Key Prompts ......................................................................................................................	89
Busy Lamp Field (BLF) Display ...................................................................................................	90
CLI/DDI Information Mode ..........................................................................................................	91
DDI ...........................................................................................................................................	91
Call Park Orbit List Display ..........................................................................................................	91

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Strata CT Digital Telephone User Guide November 2001

Contents

Retrieve and Auto Dial Missed Calls ............................................................................................	92
Messages, Memos, and Name Display .........................................................................................	93
Messages .......................................................................................................................................	95
System Messages 60~64 ..........................................................................................................	95
System Messages 65~99 ..........................................................................................................	95
Station Messages ......................................................................................................................	95
Message Notifications ..............................................................................................................	98
Silent Messaging (Busy Station) ............................................................................................	101
Memos .........................................................................................................................................	102
Speed Dial Memos .................................................................................................................	102
Timed Reminders ...................................................................................................................	104
Name/Number Display ...............................................................................................................	104
Chapter 4 The Single Digital Telephone Grand Tour
Buttons ........................................................................................................................................	108
LED Indicators ............................................................................................................................	109
Volume Controls .........................................................................................................................	110
On-hook/Off-hook ......................................................................................................................	110
Chapter 5 Single Line Digital Telephone Features
Before You Begin .......................................................................................................................	111
Automatic Line Selection .......................................................................................................	111
Ringing Line Preference .........................................................................................................	111
Incoming Call Ringing Patterns .............................................................................................	112
Feature Codes .........................................................................................................................	112
Quick Reference ..........................................................................................................................	113
Making an Internal Call ..........................................................................................................	113
Making an Outside Call ..........................................................................................................	113
Making an Outside Call Using ISDN .....................................................................................	114
Answering Calls .....................................................................................................................	114
Account Code Calls ....................................................................................................................	115
Forced Account Codes ...........................................................................................................	115

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v

Contents

Emergency Override of Forced Account Code Dialling Requirements .................................	115
Verified Account Codes .........................................................................................................	116
Voluntary Account Codes ......................................................................................................	116
Automatic Busy Redial (ABR) ...................................................................................................	117
Automatic Call Distribution (ACD) ............................................................................................	118
Automatic Callback (ACB) .........................................................................................................	119
Attendant Console Calling ..........................................................................................................	120
Background Music (BGM) Over Telephone Speakers ...............................................................	121
Call Forward (CF) .......................................................................................................................	121
Call Forward—External .........................................................................................................	123
Call Park Orbits ...........................................................................................................................	126
Call Pickup ..................................................................................................................................	127
Pick up Calls to a Group .........................................................................................................	128
Conference Calls .........................................................................................................................	129
Exchange Line Queuing ..............................................................................................................	131
Direct Inward System Access (DISA) ........................................................................................	132
Door Phones ................................................................................................................................	134
DTMF Tone Dialling with * and # ..............................................................................................	135
Hold .............................................................................................................................................	135
Retrieve a Call on Hold ..........................................................................................................	135
Retrieve a Call on Exclusive Hold .........................................................................................	136
Message Waiting .........................................................................................................................	136
Set Message Waiting on Other Telephones ............................................................................	137
Override Calls .............................................................................................................................	138
Busy Override or Off-hook Call Announce ...........................................................................	138
Do Not Disturb (DND) Override ............................................................................................	138
Executive Override .................................................................................................................	138
Toll Restriction Override ........................................................................................................	139
Paging Announcements ...............................................................................................................	139
Repeat Last Number Dialled .......................................................................................................	140
Speed Dial ...................................................................................................................................	140
Timed Reminders ........................................................................................................................	141
Voice Mail Integration ................................................................................................................	142

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Strata CT Digital Telephone User Guide November 2001

Contents

Setting Call Forward ...................................................................................................................	142
Voice Mail Identification Code ..............................................................................................	143
Call Forward To Toshiba Voice Systems ...............................................................................	144
Voice Mail Message Retrieval ....................................................................................................	144
Chapter 6 Add-on Module/DSS Console
DADM ........................................................................................................................................	147
DSS Console ...............................................................................................................................	149
[DSS] Button ...............................................................................................................................	150
Features .......................................................................................................................................	150
Calling a Station .....................................................................................................................	150
Transfer to an Idle Station ......................................................................................................	151
Call Transfer with Camp-on ...................................................................................................	151
Call Answering (Exchange Line) ...........................................................................................	152
Speed Dial ..............................................................................................................................	152
Paging .....................................................................................................................................	153
Call Forward Override ([DSS] Override) ...............................................................................	153
Night Transfer ........................................................................................................................	153
Appendix A Digital Telephone Access Codes
Exchange Line Access Codes .....................................................................................................	155
Feature Access Codes .................................................................................................................	156
Paging Access Codes ..................................................................................................................	156
Speed Dial Access Codes ............................................................................................................	158
Appendix B Single Line Digital Telephone Access Codes
Exchange Line Access Codes .....................................................................................................	159
Paging Access Codes ..................................................................................................................	160
Speed Dial Access Codes ............................................................................................................	161

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vii

Contents

Appendix C Button Labels

Notes to Users

Index

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Strata CT Digital Telephone User Guide November 2001

Introduction

This guide describes how to use the 2000 and 2500-series digital telephones for Strata CT systems. Models covered in this user guide include digital telephones equipped with a Liquid Crystal Display (LCD) and/or speakerphone (2500-series). Also discussed are the Single Line Digital Telephone (DKT2001) Digital Add-on Modules (DADMs) and the Direct Station Selection (DSS) Console.

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Organisation	Introduction

Organisation

♦Chapter 1 – The Digital Telephone Grand Tour provides an overview of the equipment, buttons, Light Emitting Diodes (LEDs), and LCDs.

♦Chapter 2 – Features describes the available digital telephone features in alphabetical order. Detailed instructions on using each feature are covered.

♦Chapter 3 – LCD Operation includes an explanation of the Control button and Soft Key operations. Features which are available only on the LCD digital telephone are presented alphabetically and include detailed LCD displays.

♦Chapter 4 – The Single Digital Telephone Grand Tour describes the Single line digital telephone console features and buttons.

♦Chapter 5 – Single Line Digital Telephone Features describes the Single line digital telephone features and buttons.

♦Chapter 6 – Add-on Module/DSS Console describes the feature buttons and their associated LED’s for the ADM and DSS Consoles.

♦Appendix A – Digital Telephone Access Codes provides instructions for programming a sequence of steps or access codes onto feature buttons. It includes Exchange Line Access Codes, Paging Group Codes, Feature Access Codes (User Programmable Buttons), and Speed Dial Access Codes.

♦Appendix B – Single Line Digital Telephone Access Codes provides access codes for outside speed dial numbers, exchange lines, paging groups and paging zone codes.

♦Appendix C – Button Labels lists the feature button designations of the 2500-series digital telephone models.

♦Notes to Users contains an overview of Safety Approval and EMC Compliance details.

How to Use This Guide

We suggest that you read this entire guide and get acquainted with the Strata CT digital telephones and its features. Once you become acquainted with the basic features, you can use this guide in conjunction with the Digital Telephone Quick Reference Guide.

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Strata CT Digital Telephone User Guide November 2001

Introduction	How to Use This Guide

Conventions

Letters in [brackets] represent buttons which have Directory Numbers on them. For example:

	Conventions	Description
		Elaborates specific items or references other information. Within some tables,
	Note	general notes apply to the entire table and numbered notes apply to specific
		items.
	Important!	Calls attention to important instructions or information.
	CAUTION!	Advises you that hardware, software applications, or data could be damaged if
		the instructions are not followed closely.
	WARNING!	Alerts you when the given task could cause personal injury or death.
	[DN]	Represents any Directory Number button, also known as an extension or
		intercom number.
		Represents any Primary Directory Number button (the extension number for
	[PDN]	the telephone). An extra appearance of the PDN on the same phone is not
		considered as a SDN.
	[SDN]	Represents any Secondary appearance of a PDN. A PDN which appears on
		another telephone is considered an SDN.
	[PhDN]	Represents any Phantom Directory Number button (an additional DN).
	Arial Bold	Represents telephone buttons.
		Shows a multiple PC keyboard or phone button entry. Entries without spaces
	Plus (+)	between them show a simultaneous entry. Example: Esc+Enter. Entries
		with spaces between them show a sequential entry. Example: # + 5.
	Tilde (~)	Means “through.” Example: 200~220 station range.
		Denotes the step in a one-step procedure.
		Denotes a procedure.
		Grey words within the printed text denote cross-references. In the electronic
	See Figure 10	version of this document (Strata Technical Library CD-ROM), cross-
		references appear in blue hypertext.

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xi

Related Documents/Media	Introduction

Action/Response

The left column gives you single or numbered steps that you need to perform a procedure.

The right column gives the immediate response to your action. This column also includes additional notes and comments.

Related Documents/Media

Note Some documents listed here may appear in different versions on the CD-ROM or in print. To find the most current version, check the version/date in the Publication Information on the back of the document’s title page.

Refer to the following documents for more information:

♦Strata CT General Description provides a system overview including hardware and feature information.

♦Strata CT System Administrator Guide gives instructions for the System Administrator to manage the system. Contains instructions for Station Relocation, System Speed Dial, and other features only activated by the System Administrator.

♦Strata CT Digital Telephone Quick Reference Guide provides a quick reference for frequentlyused digital telephone features.

♦Strata CT Electronic Telephone User Guide explains all the procedures necessary to operate Toshiba-proprietary electronic telephones, including all LCD features. It also includes instructions for using the electronic DSS console.

♦Strata CT Electronic Telephone Quick Reference Guide provides a quick reference for frequently-used electronic telephone features.

♦Strata CT Standard Telephone User Guide explains all the procedures necessary to operate rotary dial and push-button standard telephones.

♦Strata CT ACD Agent User Guide describes the ACD agent feature operation along with step- by-step procedures for using features.

♦Strata CT ACD Supervisor Guide provides instruction on how to use the ACD supervisor features.

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Strata CT Digital Telephone User Guide November 2001

Introduction	Related Documents/Media

♦Strata Technical Library CD-ROM enables you to view, print, navigate and search publications for Strata DK40 and Strata CT digital business telephone systems. It also includes Strata CT ACD Documentation, including the ACD Agent Guide and ACD Supervisor’s Guide. ACD Installation and Programming instructions are included in the Strata CT Installation and Maintenance Manual and the Strata CT Programming Manual.

Strata CT Digital Telephone User Guide November 2001

xiii

Related Documents/Media	Introduction

xiv

Strata CT Digital Telephone User Guide November 2001

The Digital Telephone Grand Tour	1

This chapter familiarises you with the controls and indicators located on your digital telephone. Understanding the function of the feature buttons and their associated LEDs will improve your efficiency in using the telephone and will help you take advantage of all of the benefits your telephone offers.

Toshiba digital telephones incorporate state-of-the-art telecommunications technology and provide a vast array of calling features. They are easy to operate, and all features are accessed with a feature button or a brief access code.

If your telephone is equipped with an LCD, information and feature prompting makes call handling more efficient and provides easy access to frequently-used features. Abbreviated feature prompts guide you through specific tasks.

In addition to the standard features, the LCD telephones provide Alphanumeric Messaging, Busy Lamp Field (BLF) Identification, Exchange Line (EL) Identification, Timed Reminders with Messaging, Speed Dial Memo Directory Dialling, User Name/Number, Call Duration, Date/Time of Day displays, and the ability to display names and telephone numbers of outside, incoming callers.

Telephones equipped with a speakerphone, enable you to make and receive outside and internal calls without lifting the handset.

Strata CT Digital Telephone User Guide November 2001

1

Digital Telephone Models	The Digital Telephone Grand Tour

Digital Telephone Models

Feature operations in this guide use the button designations for the 2500-series models. The following telephone models belong to the 2500-series (see Figure 1 on Page 3):

♦DKT2510-FS (10-button model that enables users to answer internal calls without lifting the handset)

♦DKT2510-FSD (10-button model equipped with a LCD and a speakerphone which enables users to make and receive outside and internal calls without lifting the handset)

♦DKT2520-FS (20-button speakerphone model which enables users to make and receive outside and internal calls without lifting the handset)

♦DKT2520-FSD (20-button speakerphone model equipped with an LCD, and a speakerphone which enables users to make and receive outside and internal calls without lifting the handset).

Note For the Single Line Digital Telephone (DKT2001) see Chapter 4 on Page 107

2	Strata CT Digital Telephone User Guide November 2001

The Digital Telephone Grand Tour	Buttons

Handset

Red/Green

LED Indicators

Dial Pad

0539

LCD Display

LCD Control/Soft

Key Buttons

Flexible Buttons

Fixed Buttons

Microphone Location

Figure 1 20-button Digital Speakerphone with LCD

Strata CT Digital Telephone User Guide November 2001

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Buttons	The Digital Telephone Grand Tour

Buttons

There are two sets of buttons, fixed and flexible. The fixed buttons (e.g., Mic, Msg, Redial, Hold, Conf/Trn, Vol▲, and Vol▼) are standard to every Strata DK 2500-series telephone (see Table 1).

The flexible buttons consist of Directory Number (Primary, Secondary, Phantom) and feature buttons. The number of preprogrammed flexible buttons varies by telephone.

Fixed Buttons

The fixed buttons are located on your dial pad and enable you to perform standard functions quickly and easily.

	Table 1	Fixed Button Definitions
	Button		Definitions
	Cnf/Trn		Press to set up conference and transfer calls (see “Conference Calls” on Page
	(Conference/
			41).
	Transfer)
			Press once to hold internal or outside calls. The
				HOLD LINE 10
			Line LED flashes green at the internal hold rate.
				JAN 01 SUN 12:19
			...or press twice to enable Exclusive Hold. The Line
			LED flashes green at the exclusive hold rate.
			Exclusive Hold enables you to place a call on hold so that only you or
			somebody using a Call Pickup code at another station can retrieve it.
	Hold		To retrieve a call on hold:
			Press Line or [DN] which is on hold
			...or if the call is on Exclusive Hold, from another station dial #5 plus your
			[DN], or dial #5#7 plus the Exchange line number (001~200) that the call is
			held on.
			If a call is not retrieved by a certain time (set in
				HOLD LINE 201
			system programming), it recalls back to your
				LINE 10 RECALL
			phone. You hear repeated recall tone (or if you are
			on the phone, you hear recall tone twice).

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The Digital Telephone Grand Tour						Buttons
	Table 1	Fixed Button Definitions (continued)
	Button		Definitions
			If the held party hangs up, the call is released and the Exchange provides a
			hold-release signal.
	Hold (continued)		If your telephone is programmed for Automatic Hold, existing calls are
			automatically placed on hold when you answer a call or make another call.
			(See “Automatic Hold” on Page 24.)
			A different call can be held on each [DN] or
				CO LINE 02
			Line button on your phone. Each time you
				HOLD
			press Scroll, a different [DN] or Line is
			selected. The selected button’s LED flashes
			rapidly and your LCD displays information for
			the call holding on that button (samples	DN 202
			shown at right).	HOLD
			Press to toggle the microphone ON/OFF while the telephone is in use. The
			LED indicates the status of the microphone.
			The microphone and accompanying LED are always ON when receiving
			“voice first” internal [DN] calls to enable Handsfree Answerback and OFF if
			you receive a ring-first call. Mic may be ON/OFF when placing an on-hook
	Mic		Exchange line or internal [DN] call.
	(Microphone)		Each station’s Mic can be set in system programming to switch ON/OFF with
			one touch, to switch OFF only while pressed and held, or to be either ON/OFF
			at the start of handsfree dialling.
			To talkback to an HS-OCA call, press and hold Mic and talk over your
			telephone handset/headset. The LED and microphone remain OFF during
			OCA talkback operation (see “HS-OCA” on Page 56).
			Mic functions on Handsfree Answerback and OCA calls for privacy.
	Msg		When Msg LED flashes, press Msg to call back the station or voice mail
			device that activated the LED (see “Message Waiting” on Page 51). This is the
	(Message)
			telephone’s [PDN] message waiting button.
			Press the same [DN] or Line that you used to dial the original number. Press
	Redial		Redial. The last number called is redialled.
			If you have Automatic Line Selection, you must first lift the handset.

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Buttons	The Digital Telephone Grand Tour

Table 1	Fixed Button Definitions (continued)
	Button	Definitions
		Press to toggle the speaker ON/OFF. The LED indicates the status of the
		speaker.
Spkr		Spkr must be pressed and held down when switching from Handset to
(Speaker)		Speakerphone mode.
		Also selects a line or the internal [PDN] if programmed for auto preference in
		system programming. Can be used to disconnect on-hook speakerphone
		calls.
Vol▲		Press to adjust volume levels (see “Volume Controls” on Page 11).
Vol▼

Flexible Buttons

All flexible buttons must be programmed for your telephone in system programming and vary for individual telephones. If a button does not appear on your display or telephone keystrip label, see your System Administrator for button assignments.

Line Buttons

You may have buttons designated as Line and/or Pooled Line Grp which enable you to directly access outside Exchange lines. Pooled Line Grp enables you to access available Exchange Lines from a group of lines appearing under one button.

If your telephone does not have a Line or Pooled Line Grp button and you want to access outside Exchange lines, you can use access codes. For a listing of these codes, see “Digital Telephone Access Codes” on Page 155.

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The Digital Telephone Grand Tour	Buttons

Directory Number [DN] Buttons

The [DN] buttons consist of: [PDNs], [SDNs], and [PhDNs]. They are used to initiate or answer a call and are known as your extension or intercom number(s). You can have multiple [DN] buttons on your telephone (see Figure 2), including [DNs] belonging to another telephone, [SDNs].

Incoming calls ring your telephone’s [PDNs] from the top down. For example, incoming calls to Station 210’s [PDNs] first ring the “210-1” button, then “210-2,” and finally “210-3.” Your [PDN] is considered busy only when all of the [PDNs] are being used by your telephone or other telephones, and/or when your telephone is on any type of Exchange Line or [DN] call.

If you have an LCD telephone, you can find out the actual Directory Number

of a [DN] button by pressing the [DN] you want to display and dialling DN = 210 #407. The number (210) displays.

Table 2	Directory Button Definitions
	Button	Definitions
		Press to answer a call to the Primary Directory Number or to initiate a
[PDN]		phone call. The [PDN] is specifically your Extension Number or Intercom
Primary Directory		Number. Your telephone can have up to four [PDN] buttons with your
Number		number. You can set Call Forward and Voice Mail ID code for your
		[PDN].
[SDN]		A [PDN] of another telephone which appears on your telephone is
Secondary Directory		considered a [SDN]. You cannot set Call Forward and Voice Mail ID
Number		code for [SDNs] on your telephone.
		Up to eight Phantom Directory Numbers can be dedicated to a station or
		shared by a group of stations. One example of a Phantom Directory
		Number application is when it is used as a common phone number for
[PhDN]		an entire department. For instance, when the [PhDN] appears on a
Phantom Directory		group of telephones, such as the Sales Department, it will ring on all of
Number		the telephones of the group when it is called. You can only set Call
		Forward and Voice Mail ID code for [PhDNs] that are owned by your
		telephone. You can have a separate message waiting button and
		mailbox for up to four [PhDNs] on your telephone.

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Buttons	The Digital Telephone Grand Tour

Phantom Directory Numbers [PhDNs]

Secondary Directory Numbers

[SDNs] of Station 211

Calls to Station 211 can be originated or answered by Station 210 by pressing the 211-1 or 211-2

Station 210's Primary Directory

Numbers [PDNs]

2516

		540								580
		510								510
		500		MW/50						500
		211-1								210-1
		211-2								210-2
		210-1								210-3
		210-2								211-1
		210-3								211-2
		Station 210								Station 211

Figure 2 Multiple Directory Numbers Example

Feature Buttons

Preprogrammed feature buttons can be assigned to your telephone and vary for individual telephones. See Table 23 on Page 163 for a list of all the possible feature buttons.

If a button does not appear on your display or telephone keystrip label, see your System Administrator for button assignments.

If your telephone has not been programmed for a Speed Dial button, you can substitute the * key in any of the procedures that appear in this guide.

8	Strata CT Digital Telephone User Guide November 2001

The Digital Telephone Grand Tour	LCD

LCD

In its idle state, the 32-character LCD feature on your digital telephone gives you an accurate desk clock and calendar combination. When you have an outside call in progress, an elapsed time display gives a constant reminder of the call duration. Alphanumeric messaging capability is also provided (see “Messages, Memos, and Name Display” on Page 93). All display functions occur automatically as call processing proceeds.

A “+” next to the LCD readout (sample shown at right) on your telephone indicates there is more data in memory. Press Scroll to advance through the

information. Press Page to switch from the CF display to the User Name display.

CF-A 201-203+ JAN 01 TUE 12: 19

All LCD examples in this user guide are shown with Soft Keys turned OFF. If your telephone has Soft Keys turned ON, the displays may be different (e.g., the information on rows 1 and 2 is reversed), but they still enable you to follow the steps in this guide.

LCD Buttons

There are two sets of buttons available with the LCD, Control and Soft Key (see Figure 3). The Control buttons consist of the Mode, Page and Scroll functions, while the Soft Keys offer access to frequently-used features that appear as abbreviated prompts above the Control buttons.

Soft Key Prompts

TRNS CONF PGE

Mode Page Scroll

Soft Key and Control Buttons

0622

Figure 3 LCD Buttons (with sample Soft Keys)

Both sets of buttons cannot be active at the same time.

♦Soft Keys are active when the Soft Keys are turned on and the telephone is active (on a call).

♦Control buttons are active when the Soft Keys are turned off and/or the telephone is idle. (See Chapter 3 – LCD Operation for an explanation of how to use these buttons.)

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LED Indicators	The Digital Telephone Grand Tour

LED Indicators

Each line and feature button has a LED next to it which indicates the status of the line or feature associated with the button.

Line LEDs light red or green and flash at varying rates to indicate call status (see Table 3).

	Table 3	LED Indicators
		Use	Your Station (Green)	Other Station (Red)
			Interval Rates
	Line or [DN] In-Use		2 seconds on, 1/8 second off	steady
	(access outside line)		— 1/8 second ON/OFF
	Incoming Call		1 second on at 10 pulses/second	one second ON/OFF
	(while ringing)		— 1 second OFF
	Hold (outside line)			1/2 second ON/OFF
	If using Pooled Line Grp, the hold		4 pulses/second for 1/8 second
	indication is only at the station that		ON/OFF
	places the call on hold.
	Hold – Consultation
	(during consultation/transfer to another		10 pulses/second	steady
	station)
	Hold – Exclusive (outside line)		10 pulses/second	steady
	Hold – Recall		1 second at 2 pulses/second,
	(when held call recalls your idle			flashes
			1 second at 10 pulses/second
	station)
	Hold – Exclusive Recall		1 second at 2 pulses/second, 1	steady
			second at 10 pulses/second
	Internal Call		Your [PDN] flashes 10 pulses/	[SDN] red flashing or
	(while station ringing)		second— 1 second off	green ringing
	Busy Station Transfer
	(outside call transferred to your busy		4 pulses/second, 1/8 second ON/	3/4 second on, 1/8
	station from a designated station or		OFF	second OFF
	AA)
	After disconnecting first call...		10 pulses/second	2 pulses/second
	Alert Signal		.5 seconds	4 seconds
	Conference		10 pulses/second	steady

10	Strata CT Digital Telephone User Guide November 2001

The Digital Telephone Grand Tour	On-hook/Off-hook

On-hook/Off-hook

Some procedures in this user guide instruct you to perform a step while “on-hook” or “off-hook.” These terms refer to the position of the handset. “Off-hook” indicates that the handset should be lifted off of the telephone cradle. “On-hook” indicates that the handset should remain in the cradle and should not be lifted.

Volume Controls

Your telephone has a volume increase and decrease button for controlling speaker and handset volume levels.

You must hold down either button (Vol ▲/Vol ▼) for at least 1/8 second for any volume change to occur. If you continually hold down either button, the volume continually changes about every half second until the level limit is reached.You hear ring tone as long as you press a Volume button when your telephone is idle.

The method for changing feature volume varies. Some features can be adjusted using only the Vol ▲/ Vol ▼ (see Table 4) and others require additional buttons (see Table 5 on Page 12)

	.
	Table 4	Using only Vol ▲/Vol ▼
		Feature	Phone	Comments
			Status
	Ring Tone Volume/Incoming Handsfree		On-hook,	Adjusting the ring tone volume also changes the volume level of
				incoming Handsfree Answerback and Speaker OCA calls before
	Answerback and Speaker OCA		Idle
				they are answered by pressing a [DN].
				After a call is terminated and the handset is on-hook, the volume
	Handset Receiver		Off-hook	level returns to the “original” level for the next call. This “original”
				level can be adjusted to higher/lower in system programming.

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Volume Controls	The Digital Telephone Grand Tour

	Table 5	Using Vol ▲/Vol ▼ with Other Buttons
		Feature	Phone	Press	Comments
			Status
				While pressing,	The Mic LED flashes about six times while setting the
	Microphone Sensitivity		On-hook/	hold Mic and Vol	sensitivity. When the microphone is set for the lowest
			Off-hook	▲/Vol ▼ for three	or normal sensitivity, the Mic LED lights steady when
				seconds.	the telephone is busy on a speakerphone call.
			On-hook/	While pressing,	The tones are received over the handset/headset
				hold Redial and
			Off-hook		and speaker.
	Handset/Headset Call			Vol ▲
	Waiting Tone		On-hook/	While pressing,
				hold Redial and	The tones are received over the speaker.
			Off-hook
				Vol ▼
	Muted Tone Burst			[DN] followed by
	Tone sent for Busy or DND				You hear the muted tone for 15 seconds or until
			On-hook	#6101 then
					disconnected by pressing Spkr.
	Override, Call Transfer with			Vol ▲/Vol ▼
	Camp-on, etc.
	Ringing, Handsfree			#6102 followed	Your phone rings for 15 seconds or until
					disconnected by pressing Spkr. Enables you to
	Answerback, and Speaker		On-hook
				by Vol ▲/Vol ▼	check if you can hear ringing at a distance from your
	OCA.
					telephone.
			On-hook,	[DN] followed by	After you press a [DN], you hear dial tone.
	Speaker				Adjusts Internal and Exchange Dial Tone,
			idle	Vol ▲/Vol ▼
					Background Music.

12	Strata CT Digital Telephone User Guide November 2001

Features	2

This chapter lists all the digital telephone features in alphabetical order beginning on Page 18. These features can be performed on 2500-series digital telephones equipped with or without LCDs. Features which require a telephone equipped with a speakerphone are noted.

Before You Begin

If you are a new user of the Strata CT digital telephone, you need to find out if your telephone has been set up for Automatic Line Selection and Ringing Line Preference. You will also need to know if your telephone has tone or voice first signalling when you receive an internal call:

♦Tone Signalling rings.

♦Voice First Signalling does not ring; instead you hear a long tone, then the caller’s voice.

Each of these features are enabled in system programming and determine how you will make and answer calls on your telephone.

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Before You Begin	Features

Automatic Line Selection

You have Automatic Line Selection, if you hear dial tone and the [DN], Line, or Pooled Line Grp LED lights steady green. The LCD displays the station number (201) and the seized Exchange line (sample shown at right).

Lift the handset or press Spkr.

You do not have Automatic Line Selection, if you hear silence.

Press an available [DN] or Line before dialling.

NO. 201 USING LINE 11

Ringing Line Preference

You have Ringing Line Preference, if you can answer a line ringing your station by lifting the handset or pressing Spkr. You do not have Ringing Line Preference, if you have to press the button associated with the ringing call (flashing LED) to answer the call.

If your telephone does not have Automatic Line Selection, press the flashing [DN] or Line first, before using the handset or Spkr.

Signalling

If you hear a long tone, followed by a caller’s voice, you have Voice First Signalling.

Talk in the direction of your telephone

...or answer the call as you normally would using either the handset or Spkr.

If you hear successive ring tones, you have Tone First Signalling.

Lift the handset or press Spkr.

Note You can change to the alternate signalling method when making a call on a call-by-call basis by pressing 1 after dialling an internal telephone number.

14	Strata CT Digital Telephone User Guide November 2001