Panasonic WX-T3020 User Manual

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Order Taker

Operating Instructions

Model No. WX-T3020

ENGLISH

FRANÇAIS

Before attempting to connect or operate this product,

please read these instructions carefully and save this manual for future use.

No model number suffix is shown in this Operating Instructions.

For U.S.A.

FEDERAL COMMUNICATIONS COMMISSION INTERFERENCE STATEMENT

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

FCC Warning: This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter.

FCC Warning: The available scientific evidence does not show that any health problems are associated with using low power wireless devices. There is no proof, however, that these low power wireless devices are absolutely safe. Low power wireless devices emit low levels of radio frequency energy (RF) in the microwave range while being used. Whereas high levels of RF can produce health effects (by heating tissue), exposure to low-level RF that does not produce heating effects causes no known adverse health effects. Many studies of low-level RF exposures have not found any biological effects. Some studies have suggested that some biological effects might occur, but such findings have not been confirmed by additional research. WX-T3020 has been tested and found to comply with FCC radiation exposure limits set forth for an uncontrolled equipment and meets the FCC radio frequency (RF) Exposure Guidelines in Supplement C to OET65.

FCC Warning: To assure continued FCC emission limit compliance, use only the provided power supply cord and shielded interface cable when connecting this device to the computer. Also, any unauthorized changes or modifications to this equipment would void the user's authority to operate this device.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Responsible Party:	Panasonic Corporation of North America
	One Panasonic Way, Secaucus, NJ 07094
Technical Support Party:	Panasonic Consumer Electronics Company
	1707 N. Randall Rd., Elgin IL. 60123
Technical Support Tel No.:	886-472-6767

For U.S.A.

CAUTION

The FCC ID number for this radio equipment is listed below.

FCC ID: ACJ9TAWX-T3020

For Canada

ICES-003

This Class A digital apparatus complies with Canadian ICES-003.

For Canada

RSS-213

Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.

CAUTION:

•Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type.

•These servicing instructions are for use by qualified service personnel only. To reduce the risk of electric shock do not perform any servicing other than that contained in the operating instructions unless you are qualified to do so.

For U.S.A.

The model number and serial number of this product may be found on the surface of the unit.

You should note the model number and serial number of this unit in the space provided and retain this book as a permanent record of your purchase to aid identification in the event of theft.

Model No.

Serial No.

Limitation of Liability

THIS PUBLICATION IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR ANY PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF THE THIRD PARTY'S RIGHT.

Disclaimer of Warranty

IN NO EVENT SHALL MATSUSHITA ELECTRIC INDUSTRIAL CO,. LTD. BE LIABLE TO ANY PARTY OR ANY PERSON, EXCEPT FOR REPLACEMENT OR REASONABLE MAINTENANCE OF THE PRODUCT, FOR THE CASES, INCLUDING BUT NOT LIMITED TO BELOW:

(1)ANY DAMAGE AND LOSS, INCLUDING WITHOUT LIMITATION, DIRECT OR INDIRECT, SPECIAL, CONSEQUENTIAL OR EXEMPLARY, ARISING OUT OF OR RELATING TO THE PRODUCT;

(2)PERSONAL INJURY OR ANY DAMAGE CAUSED BY INAPPROPRIATE USE OR NEGLIGENT OPERATION OF THE USER;

(3)UNAUTHORIZED DISASSEMBLE, REPAIR OR MODIFICATION OF THE PRODUCT BY THE USER;

(4)ANY PROBLEM, CONSEQUENTIAL INCONVENIENCE, OR LOSS OR DAMAGE, ARISING OUT OF THE SYSTEM COMBINED BY THE DEVICES OF THIRD PARTY.

ENGLISH

WARNING:

•This apparatus must be earthed.

•Apparatus shall be connected to a main socket outlet with a protective earthing connection.

•The mains plug or an appliance coupler shall remain readily operable.

•To reduce the risk of fire or electric shock, do not expose this apparatus to rain or moisture.

•The apparatus should not be exposed to dripping or splashing and that no objects filled with liquids, such as vases, should be placed on the apparatus.

•All work related to the installation of this product should be made by qualified service personnel or system installers.

•To prevent injury, this apparatus must be securely attached to the floor/wall in accordance with the installation instructions.

•The connections should comply with local electrical code.

•The risk of hearing impairment due to exposure to excessive sound levels may be reduced by listening at lower volumes and for shorter durations.

ATTENTION:

A lithium-ion battery that is recyclable powers the product you have purchased. Please call 1-800-8-BATTERY for information on how to recycle this battery.

Important Safety Instructions

1)Read these instructions.

2)Keep these instructions.

3)Heed all warnings.

4)Follow all instructions.

5)Do not use this apparatus near water.

6)Clean only with dry cloth.

7)Do not block any ventilation openings. Install in accordance with the manufacturer's instructions.

8)Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.

9)Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding type plug has two blades and a third grounding prong. The wide blade or the third prong are provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.

10)Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the apparatus.

11)Only use attachments/accessories specified by the manufacturer.

12)Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer, or sold with the apparatus. When a cart is used, use caution when moving the cart/apparatus combination to avoid injury from tip-over.

S3125A

13)Unplug this apparatus during lightning storms or when unused for long periods of time.

14)Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.

CONTENTS
Limitation of Liability ...................................................................................................................................	3
Disclaimer of Warranty ...............................................................................................................................	3
Important Safety Instructions ......................................................................................................................	4
Preface .......................................................................................................................................................	6
Features ......................................................................................................................................................	6
Precautions .................................................................................................................................................	6
Major Operating Controls and Their Functions ...........................................................................................	7
Battery Loading & Replacement ................................................................................................................	9
■ Loading ................................................................................................................................................	9
■ Replacement ........................................................................................................................................	9
Connecting and Disconnecting the Headset Plug .....................................................................................	9
Operating Procedures ................................................................................................................................	10
■ Communications with Customers (TALK) .............................................................................................	10
■ Communications with Other Store Personnel (PAGE) ..........................................................................	10
■ Control of the device control terminals .................................................................................................	11
■ Double-Drive-Thru connections ...........................................................................................................	11
■ Manager Mode (Only one Headset) .....................................................................................................	12
■ Canceling the Manager Mode .............................................................................................................	12
■ Auto-Talk-Lock setup (for only one Headset) .......................................................................................	13
Setup Procedures .......................................................................................................................................	14
■ Opening the Switch Compartment .......................................................................................................	14
■ DIP Switch Setup ..................................................................................................................................	14
■ ID Registration ......................................................................................................................................	15
■ Deletion of ID ........................................................................................................................................	15
Troubleshooting...........................................................................................................................................	16
Specifications .............................................................................................................................................	17
Standard Accessory ...................................................................................................................................	18
Optional Accessories .................................................................................................................................	18

Preface

Order Taker WX-T3020 is exclusively designed for Panasonic Wireless Communication System, which is used with drive-thru menu boards, etc. By using optional Headset WX-H3027, users can communicate with other store personnel and customers.

Features

•This Order Taker can be used with Center Module WX-C3010.

•1.9 GHz DECT* is used with this Order Taker to prevent the interference from microwave ovens or wireless LAN used with

2.4 GHz DECT.

*Digital Enhanced Cordless Telecommunications

•Manager mode

It is possible to set the manager mode to one of the Order Takers registered in the center module. A person using this Order Taker has the priority of communication.

•It is possible to select Direct Lane or A/B Lane according to double-drive-thru layouts.

•It is possible to select the Talk-Lock or Press-To-Talk mode.

•It is possible to select the Page-Lock or Press-To-Page mode.

Precautions

•Use only Battery WX-B3030.

•Follow the instructions of battery for care and handling.

•In combination with this product, refer to Battery Charger WX-Z3040 Operating Instructions.

•To prevent damages, unplug Headset WX-H3027 from Order Taker WX-T3020 when storing these products.

•Use the headset with the earphone pad attached. Otherwise, voice may become distorted or you may have difficulty in hearing the voice.

•Turn off the Order Taker when not in use, in order to save the battery life.

•Do not use this product if you use an implanted electric medical equipment. That may cause the equipment to malfunction.

Major Operating Controls and Their Functions

y t r e w

– VOL +

!1 !2

EJECT

!4 +

qBattery Lock [EJECT]

When removing the battery, slide out the lock.

When loading a battery, insert the battery until the lock clicks.

Please note the direction that inserts the battery.

wTalk 1 Button [T1]

This button controls communications with the customer. When the button is released, you can hear any customer who is at the menu-board.

While the button is held down in the Press-To-Talk mode, you can speak to the customer.

When the button is pressed in the Talk-Lock mode, you can speak to the customer until you press the button a second time.

eTalk 2 / A/B Lane Selection Button [T2, A/B]

This button can be set to two functions by the DIP switch setting. Refer to P.14 "DIP Switch Setup".

[T2]

This button controls communications with the customer on Lane B of double-drive-thrus.

When the button is released, you can hear any customer who is at the menu board.

While the button is held down in the Press-To-Talk mode, you can speak to the customer who is at the menu board.

When the button is pressed in the Talk-Lock mode, you can speak to the customer until you press the button a second time.

[A/B]

This button switches from Lane A to B and vice versa. The lane indicator i displays the selected lane in yellow

(A) or green (B).

rPage Button [P]

This button controls communications with store personnel.

When the button is released, you can hear the communications among store personnel.

While the button is held down in the Press-To-Page mode, you can speak to store personnel.

When the button is pressed in the Page-Lock mode, you can speak to the store personnel until you press the button a second time.

tOptional Function Button [R]

This button is intended for functional extension.

When the Order Taker is set in the manager mode and this button is pressed, operation cannot be forwarded for talking or paging. At that time, the Telephone Indicator of the Center Module lights.

To recover the talk or page operation, press this button again.

The Telephone Indicator is turned OFF and the talk and page operation becomes possible.

yExternal Device Control Button [C]

Press and hold the C button to turn on the external device.

uPower Indicator

The indicator shows the status as follows.

Green: Power is supplied, and the unit is operating. Green blinking: Power is supplied and Manager mode

is activated.

Red: The battery requires recharging.

Red blinking: ID is not registered, or the center module is set to the ID Registration mode.

iLane Indicator

Lights yellow or green to indicate which the lane is in operation.

Yellow: Lane A is selected. Green: Lane B is selected.

Yellow blinking: Lane A is being selected, and either the Talk or Page mode is activated.

Green blinking: Lane B is being selected, and either the Talk or Page mode is activated.

oVolume Control Buttons [ + VOL – ]

Pressing the respective buttons will increase or decrease the sound level.

!0Power Button [POWER]

Pressing the button will turn the Order Taker on. Pressing the button again for 2 seconds or more will turn the Order Taker off.

!1Earphone Output Jack

This jack is used for connection with the Panasonic WX-

H3027 Headset.

!2Microphone Input Jack

This jack is used for connection with the Panasonic WX-

H3027 Headset.

!3Switch Compartment

Do not open the cover of this compartment. It should be opened only by qualified service personnel or system installers.

!4Battery (Optional accessory)

Refer to p. 6 "Precautions".

Battery Loading & Replacement

Notes:

•Refer to the operating instructions included with the battery and battery charger.

•Prepare a fully charged battery.

•Battery replacement is recommended when the power indicator lights up in red and a constant beep is heard in the headset.

■ Loading

Insert the battery as shown in the figure.

Note: Be sure to insert it until the lock clicks.

When inserting the battery, check the positive and negative sides.

■ Replacement

1.Slide the battery lock down.

2.Remove the battery.

Connecting and Disconnecting the Headset Plug

When connecting the headset plug to this product, hold the plug and push it straight into the earphone output jack and microphone input jack.

When disconnecting the headset plug from this product, hold the plug and pull it straight out.

Pull/insert the plug straight, holding this part.

Do not hold the cable or pull the plug up and down. Doing so may cause trouble.

Do not hold the cable.

Do not pull this part up and down.

Operating Procedures

■Communications with Customers (TALK)

Any store personnel wearing the headset can communicate bidirectionally with any customer who is at the menu board.

1.Select a proper sound level by pressing the button or .

+VOL –

2.You will hear a beep in the headset when a vehicle arrives at the menu board.

1.Hold down the T1 button and speak to the customer. A short beep is heard in the headset.

■Communications with Other Store Personnel (PAGE)

Store personnel wearing the headset can communicate with each other without being heard by customers.

1.Hold down the P button and speak into the microphone of the headset at a normal level.

Hold down

2.Release the button. Your voice will not be heard by the other store personnel.

Hold down

2.Release the button. Your voice is not heard by the customer.

Release

1.Press the T1 button and speak to the customer. A short beep is heard in the headset.

Press

2.Press the button again. The lock is released, and your voice is not heard by the customer.

Press again

Release

1.Press the P button and speak into the microphone of the headset at a normal level.

Press

2.Press the P button again. The lock will be released, and your voice will not be heard by the other store personnel.

Press again

Note: A maximum of 4 operators can have a conversation at the same time.

■Control of the device control terminals

The device control terminals of the center module can be controlled through the Order Taker.

1.Hold down the C button. A short beep is heard from the speaker of the headset and a connection will be made toward the device control terminals of the center module.

Hold down

2.Release the C button. A short beep is heard twice from the speaker of the headset and the connection will be disconnected toward the device control terminals of the center module.

Release

■ Double-Drive-Thru connections

When Double-Drive-Thru connections are made with the center module, any Order Taker is required to select the center module of either Lane A or Lane B.

1.When a connection is made to Lane A, the lane indicator is lit in yellow. Press the T2 button if you want to make a connection changeover to Lane B. When connected to Lane B, a voice of [Lane B] is heard from the speaker of the headset and the lane indicator is lit in green.

Press

2.While a connection is maintained to Lane B, the lane indicator is lit in green. Press the T2 button if you want to make a connection changeover to Lane A. When connected to Lane A, a voice of [Lane A] is heard from the speaker of the headset and the lane indicator is lit in yellow.

Press

1.While a connection is maintained to Lane A, the lane indicator is lit in yellow. Press the T2 button if you want to make a connection changeover to Lane B. When connected to Lane B, a voice of [Lane B] is heard from the speaker of the headset and the lane indicator is lit in green.

Press

2.While a connection is maintained to Lane B, the lane indicator is lit in green. Press the T1 button if you want to make a connection changeover to Lane A. When connected to Lane A, a voice of [Lane A] is heard from the speaker of the headset and the lane indicator is lit in yellow.

Press

Note: When Direct Lane Select is set, TALK is available by selecting either lane pressing T1 or T2 button.

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