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nokia
CONNECTING PEOPLE |
PAGE 1 (20) |
Approved 1.0 |
CMO Operations & Logistics |
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DJk/MGR |
WW Service Solutions & Development |
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Bochum / Germany |
CONFIDENTIAL |
13.09.2005 |
nokia
6031
RM-75
Transceiver characteristics:
• Band: Dual-band phone for GSM 850/1900MHz
• Display: High resolution color display with up to 65,536 colors (128 x 128 pixels)
• FM radio
• Vibra Alert: Onboard Vibra motor
• Connector: Easy Flash connector
Transceiver with BL-5c 900mAh Li-Ion battery pack
Talk time |
Standby |
Note |
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Depends on |
Up to 3h |
Up to 12,5days |
network |
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parameters |
Environmental characteristics:
• Lead-free soldered
SERVICE MANUAL
Service Level 1&2
Service Manual 6031 Level 1&2 |
Copyright © 2005 NOKIA Corporation. All rights reserved. |
nokia |
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CONNECTING PEOPLE |
PAGE 2 (20) |
Approved 1.0 |
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WW Service Solutions & Development |
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Bochum / Germany |
CONFIDENTIAL |
13.09.2005 |
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TABLE OF CONTENT |
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Page |
1. |
INTRODUCTION................................................................................................................................................................................... |
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3 |
2. |
GENERAL REPAIR INFORMATION..................................................................................................................................................... |
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4 |
3. |
PATHFINDER FOR WORKSHOP STAFF ............................................................................................................................................. |
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5 |
4. |
EXPLODED VIEW AND COMPONENT DISPOSAL ............................................................................................................................. |
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6 |
5. |
SPARE PARTS OVERVIEW .................................................................................................................................................................. |
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7 |
6. |
SPARE PARTS LIST.............................................................................................................................................................................. |
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8 |
7. |
SERVICE TOOLS.................................................................................................................................................................................... |
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9 |
8. |
SW-UPDATE...................................................................................................................................................................................... |
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11 |
9. |
DISASSEMBLY INSTRUCTIONS ....................................................................................................................................................... |
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12 |
10. |
LEGEND FOR QUICK TROUBLE SHOOTER................................................................................................................................. |
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15 |
11. |
QUICK TROUBLE SHOOTER PART 1.......................................................................................................................................... |
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16 |
12. |
QUICK TROUBLE SHOOTER PART 2.......................................................................................................................................... |
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17 |
13. |
GONOGO TEST ............................................................................................................................................................................. |
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18 |
14. |
BATTERY TEST ............................................................................................................................................................................. |
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18 |
15. |
FORWARDING OF REPAIRS ....................................................................................................................................................... |
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19 |
16. |
ESD PROTECTION REQUIREMENTS........................................................................................................................................... |
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20 |
CHANGE HISTORY
Status |
Version No. |
Date |
Comments |
Draft |
0.1 |
07.06.2005 |
Initial draft |
Approved |
1.0 |
13.09.2005 |
Approval |
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Service Manual 6031 Level 1&2 |
Copyright © 2005 NOKIA Corporation. All rights reserved. |
nokia
CONNECTING PEOPLE |
PAGE 3 (20) |
Approved 1.0 |
CMO Operations & Logistics |
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DJk/MGR |
WW Service Solutions & Development |
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Bochum / Germany |
CONFIDENTIAL |
13.09.2005 |
1. INTRODUCTION
The purpose of this document is to help NOKIA service levels 1 and 2 workshop technicians to carry out service to NOKIA products. This Service Manual is to be used only by authorized NOKIA service suppliers, and the content of it is confidential. Please note that NOKIA provides also other guidance documents (e.g. Service Bulletins) for service suppliers, follow these regularly and comply with the given instructions.
While every endeavor has been made to ensure the accuracy of this document, some errors may exist. If you find any errors or if you have further suggestions, please notify NOKIA using the address below:
mailto:cc-ts-rc.documentation@nokia.com
Please keep in mind also that this documentation is continuously being updated and modified, so watch always out for the newest version.
Warnings and Cautions
Please refer to the phone’s user guide for instructions relating to operation, care and maintenance including important safety information. Note also the following:
Warnings:
1.CARE MUST BE TAKEN ON INSTALLATION IN VEHICLES FITTED WITH ELECTRONIC ENGINE
MANAGEMENT SYSTEMS AND ANTI–SKID BRAKING SYSTEMS. UNDER CERTAIN FAULT CONDITIONS, EMITTED RF ENERGY CAN AFFECT THEIR OPERATION. IF NECESSARY, CONSULT THE VEHICLE DEALER/MANUFACTURER TO DETERMINE THE IMMUNITY OF VEHICLE ELECTRONIC SYSTEMS TO RF ENERGY.
2.THE HANDPORTABLE TELEPHONE MUST NOT BE OPERATED IN AREAS LIKELY TO CONTAIN
POTENTIALLY EXPLOSIVE ATMOSPHERES EG PETROL STATIONS (SERVICE STATIONS), BLASTING AREAS ETC.
3.OPERATION OF ANY RADIO TRANSMITTING EQUIPMENT, INCLUDING CELLULAR TELEPHONES, MAY INTERFERE WITH THE FUNCTIONALITY OF INADEQUATELY PROTECTED MEDICAL DEVICES. CONSULT A PHYSICIAN OR THE MANUFACTURER OF THE MEDICAL DEVICE IF YOU HAVE ANY QUESTIONS. OTHER ELECTRONIC EQUIPMENT MAY ALSO BE SUBJECT TO INTERFERENCE.
Cautions:
1.Servicing and alignment must be undertaken by qualified personnel only.
2.Ensure all work is carried out at an anti–static workstation and that an anti–static wrist strap is worn.
3.Use only approved components as specified in the parts list.
4.Ensure all components, modules screws and insulators are correctly re–fitted after servicing and alignment.
5.Ensure all cables and wires are repositioned correctly.
Electrostatic discharge can easily damage the sensitive components of electronic products. Therefore every Service Supplier has to take care of all precautions, which are mentioned in the service level related “Service Partner Requirements”, available on NOKIA Online. Also see ESD Protection Requirements in this Service Manual.
Service Manual 6031 Level 1&2 |
Copyright © 2005 NOKIA Corporation. All rights reserved. |
nokia
CONNECTING PEOPLE |
PAGE 4 (20) |
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CMO Operations & Logistics |
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DJk/MGR |
WW Service Solutions & Development |
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Bochum / Germany |
CONFIDENTIAL |
13.09.2005 |
2. GENERAL REPAIR INFORMATION
In this section the technician will get some general hints how to carry out repairs:
o To familiarize oneself with NOKIA product read the tutorials or user guide on www.nokia.com -->Support--> Phones, by selecting the Phone Model.
o Before starting the repair you must take care of ESD precautions like being in your ESD Protected Area and connecting your wristband.
o Use gloves to avoid corrosion and fingerprints.
o Protect windows and displays with a film to avoid dust and scratches.
o When cleaning the LCD Module any lint-free cloth can be used (e.g. Micro-Fibre cloth).
o When cleaning the pads you have to use a soft cloth/ESD brush and Isopropanol. It is not allowed to use a glass fiber pencil because it scratches the surface and will lead later on to corrosion.
o Mechanical parts (except shielding lids and bent parts), which didn’t repair the failure, can be reused, if they are not soldered.
o When removing the shielding lids make sure to replace them with new ones, otherwise the high-frequency leakage can have an influence on the device.
o Always use original NOKIA spare parts.
o Check the soldering joints of the parts, which are concerned regarding the indicated error (e.g. soldered connectors or switches) and resolder them if necessary (Level 2 only).
o Remove redundant soldering flux after repair.
oMeet the torque requirements when assembling the unit (see also the document “torques for transceiver assembly” on NOKIA Partner Web Site/NOKIA Online).
oAlways use your own equipment for testing where you are sure that it works. E.g. if the customer complains about charger function, please test the phone with your own charger to be sure if phone or charger causes the
malfunction.
o A SIM card is needed for all GoNoGo tests.
o When doing the fault log entries, always note the Item code, which caused the malfunction. Also, fill in the appropriate part code from the assembly, if needed.
o Please be aware that some malfunctions could be software related and solved by an update.
o There are several documents available on NOL, which have to be followed:
oFirst, take care for the latest content pages of Service Bulletins, which are always available for each folder on NOKIA Online. This is also important to recognize, if existing documents have become invalid.
o The service level indicator at the bottom of each document tells the appropriate destination.
Example:
Downloads > Support Library >
1.Instructions
2.General Service Bulletins
3.Product related documents
4.Spare Part Service Bulletins
5.Service Tools Service Bulletins
6.Common Software Service Bulletins etc,…
Please also check NOKIA Online (NOL) for latest news and files on a regular basis.
Service Manual 6031 Level 1&2 |
Copyright © 2005 NOKIA Corporation. All rights reserved. |
nokia
CONNECTING PEOPLE |
PAGE 5 (20) |
Approved 1.0 |
CMO Operations & Logistics |
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DJk/MGR |
WW Service Solutions & Development |
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Bochum / Germany |
CONFIDENTIAL |
13.09.2005 |
3. PATHFINDER FOR WORKSHOP STAFF
In addition to the information in this Service Manual, there are several instructions and information, which have to be followed. Main documentation database is NOKIA Online with the purpose of serving different multimedia content, like video clips or interactive tutorials.
It is mandatory to watch for newest technical and organizational information on a daily basis to be updated as required (see “Latest files in Support Library”). Every new information has to be processed and implemented as soon as possible.
When logged into NOL you can also find needed information in different folder like:
Support Library
Phones
Service Manuals
Service Bulletins
Software
Repair Information
Level 1&2 e-learning (former NOKIA CarePoint) on NOKIA Online
Former NOKIA CarePoint |
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Online Troubleshooting |
can be found on |
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content, such as |
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Product information |
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NOKIA Online |
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Videos – Disassembly/Assembly |
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NOKIA Online |
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Care Services |
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Training |
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Phone Models |
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Level 1&2 e-learning courses offer a quick overview of the NOKIA phone and support for how to repair and use the phone:
Overview & Guides |
Disassembly & Assembly |
Troubleshooting |
Basic information about the |
Instructions how to disassemble |
Step-by-step instructions on how to |
phone, features and technologies |
and assemble the phone |
locate and repair the most common |
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problems with the phone |
To reduce the server traffic it is recommended to download newest version of huge files like videos, Phoenix packages or Service Manuals only once and distribute it internally for further use.
Service Manual 6031 Level 1&2 |
Copyright © 2005 NOKIA Corporation. All rights reserved. |
nokia
CONNECTING PEOPLE |
PAGE 6 (20) |
Approved 1.0 |
CMO Operations & Logistics |
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DJk/MGR |
WW Service Solutions & Development |
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Bochum / Germany |
CONFIDENTIAL |
13.09.2005 |
4. EXPLODED VIEW AND COMPONENT DISPOSAL
Recommendation for the ecologically friendly disposal of components. Colorized components show the different categories. See corresponding ITEM/CIRCUIT REF in the Spare Parts Service Bulletins on NOL.
Service Manual 6031 Level 1&2 |
Copyright © 2005 NOKIA Corporation. All rights reserved. |
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