HP EliteBook 745 G2, EliteBook 755 G2 Maintenance and Service Guide

HP EliteBook 745 G2 Notebook PC HP EliteBook 755 G2 Notebook PC

Maintenance and Service Guide

© Copyright 2014–2015 HP Development

Company, L.P.

AMD and Radeon are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel is a trademark of Intel Corporation in the U.S. and other countries. Microsoft and Windows are trademarks of the Microsoft group of companies. SD Logo is a trademark of its proprietor.

For DTS patents, see http://patents.dts.com. Manufactured under license from DTS Licensing Limited. DTS, the Symbol, & DTS and the Symbol together are registered trademarks, and DTS Studio Sound is a trademark of DTS, Inc. © DTS, Inc. All Rights

Reserved .

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Product notice

This guide describes features that are common to most models. Some features may not be available on your computer.

Not all features are available in all editions of Windows. This computer may require upgraded and/or separately purchased hardware, drivers, and/or software to take full advantage of Windows functionality. See for http://www.microsoft.com details.

This computer may require upgraded and/or separately purchased hardware and/or a DVD drive to install the Windows 7 software and take full advantage of Windows 7 functionality. See http://windows.microsoft.com/en-us/ windows7/get-know-windows-7 for details.

To access the latest user guide, go to http:// www.hp.com/support, and select your country. Select Drivers & Downloads, and then follow the on-screen instructions.

Third Edition: August 2015

First Edition: June 2014

Document Part Number: 764419-003

Important Notice about Customer Self-Repair Parts

CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Removal and replacement procedures for Customer Self-Repair parts

on page 45 for details. Accessing parts described in Removal and replacement procedures for Authorized Service Provider parts on page 60 can damage the computer or void your warranty.

iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits de ned by the International Standard for Safety of Information Technology Equipment (IEC 60950-1).

v

vi Safety warning notice

Table of contents

1 Product description .......................................................................................................................................	1
2 External component identi c tion ..................................................................................................................	7
Display ....................................................................................................................................................................	7
Top ..........................................................................................................................................................................	8
TouchPad .............................................................................................................................................	8
Lights ...................................................................................................................................................	9
Buttons, speakers, and ngerprint reader (select models only) ......................................................	10
Keys ...................................................................................................................................................	11
Front .....................................................................................................................................................................	12
Left .......................................................................................................................................................................	13
Right .....................................................................................................................................................................	14
Bottom .................................................................................................................................................................	15
Labels ...................................................................................................................................................................	17
3 Illustrated parts catalog ..............................................................................................................................	19
Computer major components ..............................................................................................................................	20
Display assembly subcomponents ......................................................................................................................	25
HP EliteBook 745 models ..................................................................................................................	25
HP EliteBook 755 models ..................................................................................................................	27
Mass storage devices ...........................................................................................................................................	29
Plastics Kit ...........................................................................................................................................................	30
Miscellaneous parts .............................................................................................................................................	31
Sequential part number listing ...........................................................................................................................	32
4 Removal and replacement procedures preliminary requirements ....................................................................	40
Tools required ......................................................................................................................................................	40
Service considerations .........................................................................................................................................	40
Plastic parts .......................................................................................................................................	40
Cables and connectors ......................................................................................................................	40
Drive handling ...................................................................................................................................	41
Grounding guidelines ...........................................................................................................................................	41
Electrostatic discharge damage ........................................................................................................	41
Packaging and transporting guidelines ..........................................................................	43
Workstation guidelines ................................................................................	43

vii

5 Removal and replacement procedures for Customer Self-Repair parts .............................................................	45
Component replacement procedures ..................................................................................................................	45
Service door .......................................................................................................................................	45
Battery ...............................................................................................................................................	47
Hard drive ..........................................................................................................................................	48
Memory module ................................................................................................................................	50
WWAN module ...................................................................................................................................	52
WLAN module ....................................................................................................................................	54
Keyboard ...........................................................................................................................................	56
6 Removal and replacement procedures for Authorized Service Provider parts ...................................................	60
Component replacement procedures ..................................................................................................................	60
Display panel (non-touch) .................................................................................................................	60
RTC battery ........................................................................................................................................	64
Internal base enclosure .....................................................................................................................	65
Internal base enclosure (HP EliteBook 745 models) ......................................................	65
Internal base enclosure (HP EliteBook 755 models) ......................................................	68
Fan .....................................................................................................................................................	71
Card reader board ..............................................................................................................................	72
VGA/USB board ..................................................................................................................................	74
Heat sink ............................................................................................................................................	76
Power button board ..........................................................................................................................	78
Fingerprint reader assembly .............................................................................................................	80
System board ....................................................................................................................................	82
Speaker assembly .............................................................................................................................	87
Display assembly ...............................................................................................................................	89
7 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10 ........................................................................	95
Using Computer Setup .........................................................................................................................................	95
Starting Computer Setup ..................................................................................................................	95
Navigating and selecting in Computer Setup ...................................................................................	95
Restoring factory settings in Computer Setup .................................................................................	96
Updating the BIOS .............................................................................................................................	97
Determining the BIOS version .........................................................................................	97
8 Computer Setup (BIOS) and MultiBoot in Windows 8.1 .....................................................................................	98
Using Computer Setup .........................................................................................................................................	98
Starting Computer Setup ..................................................................................................................	98
Navigating and selecting in Computer Setup ...................................................................................	98
Restoring factory settings in Computer Setup .................................................................................	99

viii

Updating the BIOS .............................................................................................................................	99
Determining the BIOS version .........................................................................................	99
Downloading a BIOS update .........................................................................................	100
Using MultiBoot .................................................................................................................................................	101
About the boot device order ...........................................................................................................	101
Choosing MultiBoot preferences .....................................................................................................	101
Setting a new boot order in Computer Setup ...............................................................	101
Dynamically choosing a boot device using the f9 prompt ...........................................	102
Setting a MultiBoot Express prompt ............................................................................	102
Entering MultiBoot Express preferences ......................................................................	102
9 Computer Setup (BIOS) and MultiBoot in Windows 7 ......................................................................................	103
Using Computer Setup .......................................................................................................................................	103
Starting Computer Setup ................................................................................................................	103
Navigating and selecting in Computer Setup .................................................................................	103
Restoring factory settings in Computer Setup ...............................................................................	104
Updating the BIOS ...........................................................................................................................	104
Determining the BIOS version ......................................................................................	104
Downloading a BIOS update .........................................................................................	105
Using MultiBoot .................................................................................................................................................	105
About the boot device order ...........................................................................................................	105
Choosing MultiBoot preferences .....................................................................................................	106
Setting a new boot order in Computer Setup ...............................................................	106
Dynamically choosing a boot device using the f9 prompt ...........................................	106
Setting a MultiBoot Express prompt ............................................................................	107
Entering MultiBoot Express preferences ......................................................................	107
10 Using Setup Utility (BIOS) in Ubuntu ..........................................................................................................	108
Starting Setup Utility .........................................................................................................................................	108
Using Setup Utility .............................................................................................................................................	108
Changing the language of Setup Utility ..........................................................................................	108
Navigating and selecting in Setup Utility ........................................................................................	108
Displaying system information .......................................................................................................	109
Restoring factory default settings in Setup Utility .........................................................................	109
Exiting Setup Utility ........................................................................................................................	109
11 Using HP PC Hardware Diagnostics (UEFI) ...................................................................................................	110
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..................................................................	110

ix

12 Backup and recovery in Windows 10 ..........................................................................................................		112
Creating recovery media and backups ..............................................................................................................		112
Creating HP Recovery media (select products only) .......................................................................		112
Using Windows tools	.........................................................................................................................................	113
Restore and recovery	.........................................................................................................................................	113
Recovering ........................................................................................using HP Recovery Manager		114
...........................................................	What you need to know before you get started	114
..............................................	Using the HP Recovery partition (select products only)	115
............................................................................	Using HP Recovery media to recover	115
..............................................................................	Changing the computer boot order	115
.......................................	Removing the HP Recovery partition (select products only)	116
13 Backup and recovery in Windows .........................................................................................................8.1		117
Backing up your information .............................................................................................................................		117
Performing a system ..........................................................................................................................recovery		117
Using the ..................................................................................................Windows recovery tools		117
Using f11 .................................................................................................................recovery tools		118
Using Windows ...........................................8.1 operating system media (purchased separately)		119
Using Windows ....................................................................................Refresh or Windows Reset		120
Using HP Software ................................................................................................................Setup		120
14 Backup and recovery in Windows ............................................................................................................7		121
Creating recovery media ..............................................................................................................and backups		121
Guidelines ........................................................................................................................................		121
Creating recovery ...............................................................media with HP Recovery Disc Creator		121
...............................................................................................	Creating recovery media	122
Backing up ..........................................................................................................your information		122
Performing a system ..........................................................................................................................recovery		123
Using the ..................................................................................................Windows recovery tools		123
Using f11 ...............................................................................recovery tools (select models only)		124
Using Windows .....................................................................................7 operating system media		124
15 Backing up, restoring, and recovering .........................................................................................in Ubuntu		126
Creating a restore image ...................................................................................................................................		126
Creating restore .....................................................................................................image on DVDs		126
Creating a ......................................................................................restore image on a USB device		126
Restoring ................................................................................................the original factory state		127
Backing up your data .................................................................................................................................	les	128
Restoring your data ...................................................................................................................................	les	128

x

16	peci c tions ..........................................................................................................................................			129
	Computer speci	cations–HP EliteBook 745 models ........................................................................................		129
	Computer speci	cations–HP EliteBook 755 models ........................................................................................		130
	35.6 cm (14.0 in) HD SVA display speci		cations ...............................................................................................	131
	35.6 cm (14.0 in) HD+ SVA display speci		cations .............................................................................................	131
	35.6 cm (14.0 in) FHD, UWVA display speci cations .........................................................................................			132
	39.6 cm (15.6 in) HD SVA display speci		cations ...............................................................................................	132
	39.6 cm (15.6 in) FHD SVA display speci		cations .............................................................................................	133
	Hard drive speci	cations ...................................................................................................................................		134
	Solid-state drive speci cations .........................................................................................................................			135
17	Statement of Volatility	.............................................................................................................................		136
	Non-volatile memory usage ..............................................................................................................................			137
	Questions and answers .....................................................................................................................................			139
	Using HP Sure Start (select models only) ..........................................................................................................			140
18	Power cord set requirements ....................................................................................................................			141
	Requirements for all countries ..........................................................................................................................			141
	Requirements for speci c countries and regions .............................................................................................			142
19	Recycling ................................................................................................................................................			144
Index ...........................................................................................................................................................				145

xi

xii

1Product description

Category	Description	HP EliteBook	HP EliteBook
		745	755
Product Name	HP EliteBook 745 G2 Notebook PC	√
	HP EliteBook 755 G2 Notebook PC		√
Processors	O ers the following processors:	√	√
	● AMD™ A6 Pro-7050B with Radeon™ R4 Graphics (dual-core; 3.0
	GHz/2.2 GHz; 17 W; 1 MB L2 cache)
	● AMD A8 Pro-7150B with Radeon R5 Graphics (quad-core;
	3.2 GHz/2.0 GHz; 19 W; 4 MB L2 cache)
	● AMD A10 Pro-7350B with Radeon R6 Graphics (quad-core; 3.3
	GHz/2.1 GHz; 19 W; 4 MB L2 cache)
Fusion Controller Hub	AMD A76M FCH	√	√
Graphics	AMD UMA Graphics - with shared video memory	√	√
	Support dual-display ports through the dock
	UMA con gurations support 3 independent displays when on the HP
	2013 UltraSlim Docking Station
Panel	All display assemblies include two wireless local area network (WLAN)	√	√
	antenna cables and two wireless wide area network (WWAN) antenna
	cables
	● 14.0 in (35.6 cm) HD AG SVA 45% CG 200 nits (cd/m2) eDP 1.2 flat	√
	(1366x768) display with and without webcam
	● 14.0 in (35.6 cm) HD+ AG SVA 45% CG 250 nits (cd/m2) eDP 1.2 flat
	(1600x900) display with and without webcam
	● 14.0 in (35.6 cm) FHD AG UWVA 72% CG 300 nits (cd/m2) eDP 1.3 +
	PSR slim (1920x1080) display with and without webcam
	● 14.0 in (35.6 cm) FHD UWVA 72% CG 300 nits (cd/m2) eDP 1.3 +
	PSR slim (1920x1080) display with capacitive touch enabled and
	webcam
	● 15.6 in (39.6 cm) HD AG SVA 45% CG 200 nits (cd/m2) eDP 1.2 flat		√
	(1366x768) display with and without webcam
	● 15.6 in (39.6 cm) FHD AG SVA 60% CG 300 nits (cd/m2) eDP 1.2 slim
	(1920x1080) display with and without webcam
	● 15.6 in (39.6 cm) FHD AG SVA 60% CG 300 nits (cd/m2) eDP 1.2 slim
	(1920x1080) display capacitive touch enabled and webcam
Memory	Two customer-accessible/upgradable memory module slots with the	√	√
	following speci cations
	DDR3L PC3L-12800 (1600 MHz) SODIMMs
	Supports dual channel memory
	Supports 16384 MB of system RAM in the following con gurations

1

Category	Description		HP EliteBook	HP EliteBook
			745	755
	●	16384 MB (8192 MB×2)
	●	8192 MB (8192 MB×1 or 4096 MB×2)
	●	4096 MB (4096 MB×1)
Primary storage	Supports 2.5 in (6.35 cm) hard drives in 9.5 mm (.37 in) and 7.0 mm (.28		√	√
	in) thicknesses (all hard drives use the same bracket)
	Customer-accessible
	Supports the following SATA, 7 mm/9.5 mm, 2.5 in hard drives:		√	√
	●	1 TB, 7200 rpm
	●	500 GB, 7200 rpm, self-encrypting drive (SED), supporting Opal 1.0
		Storage peci cation
	●	500 GB, 7200 rpm
	●	500 GB, 5400 rpm, self-encrypting drive (SED, FIPS-140-2),
		supporting Opal 2.0 Storage peci cation
	●	320 GB, 7200 rpm

Supports the following 2.5 in Solid-State Drives (SSDs):

	●	512 GB, SATA III – TLC
	●	256 GB SATA III, SED, supporting Opal 2.0
	●	256 GB, SATA III – TLC
	●	240 GB, SATA III
	●	180 GB, SATA III, SED, supporting Opal 2.0
	●	180 GB, SATA III, SED, supporting Opal 1.0
	●	180 GB, SATA III
	●	128 GB, SATA III – TLC
	●	128 GB, SATA III
Audio and video	Two stereo speakers		√	√
	HD audio with DTS Sound Studio		√	√
	Integrated 720p webcam (supports no camera option)		√	√
	Integrated dual-array microphone		√	√
Ethernet	Realtek RTL8111EP 10/100/1000 Ethernet NIC with DASH Support		√	√
	S3/S4/S5 wake on LAN
Wireless	Integrated wireless local area network (WLAN) options by way of		√	√
	minicard
	Two WLAN antennas built into display assembly
	Support for the following WLAN formats:
	●	Qualcomm Atheros AR9485 802.11b/g/n 1x1 WiFi Adaptor (select
		models only)
	●	Broadcom BCM4352 802.11ac 2x2 Wi-Fi + Bluetooth® 4.0 combo
		(select models only)

2Chapter 1 Product description

Category	Description		HP EliteBook	HP EliteBook
			745	755
	●	Broadcom BCM943228HMB WiDi 802.11 a/b/g/n 2x2 Wi-Fi +
		Bluetooth 4.0 combo (select models only)
	Supports no WLAN option
	Compatible with iracast-certi ed devices for Windows® 8.1 and
	Windows 10
	Integrated wireless wide area network (WWAN) options by way of		√	√
	wireless module
	Two world-wide/5-band WWAN antennas built into display assembly
	Secured by subscriber identity module (SIM, user-accessible behind
	battery)
	Support for the following WWAN formats:
	●	HP lt4211 LTE/EV-DO/HSPA+ 4G Mobile Broadband Module
	●	HP lt4112 LTE/HSPA+ 4G Mobile Broadband Module
	●	HP hs3110 HSPA+ Mobile Broadband Module
	●	HP hs3110 HSPA+ with GPS M.2 Mobile Broadband Module
	Supports no WWAN option
	Supports WWAN after market option
External media cards	Media reader slot supporting the following digital card formats:		√	√
	●	Secure Digital (SD) Memory Card
	●	SDHC
	●	SDXC
Ports	O	ers the following ports:	√	√
	●	Headphone/microphone combo
	●	DisplayPort 1.2
	●	Docking connector
	●	USB 3.0 ports (3)
	●	USB 3.0 charging port
	●	HP Smart AC adapter
	●	RJ-45 (Ethernet)
	●	VGA (Dsub 15 pin) supporting: 1920×1200 external resolution @
		75 Hz, hot plug and unplug and auto detection for correct output to
		wide-aspect versus standard aspect video
	●	Secondary battery connector	√
Keyboard/pointing	Glass with chemical etched surface, dual-point, spill-resistant with drain,		√	√
devices	DuraKeys
	Backlit (select models only)		√	√
	Gesture support: MultiTouch gestures enabled, twonger scrolling, and		√	√
	pinch-zoom as default
	Taps enabled by default		√	√

3

Category	Description		HP EliteBook	HP EliteBook
			745	755
	Supports two-way scroll		√	√
	On/o	button	√	√
Power requirements	Supports the following HP Smart AC adapters:
	●	65 W HP Smart AC adapter (select models only)	√	√
	●	45 W HP Smart AC adapter (select models only)	√	√
	●	45 W 2-prong 7.4 mm DC jack AC adapter (select models only)	√	√
	Supports the following batteries:		√	√
	●	3 cell, 50 Wh, 4.45 Ah long-life battery
	●	3 cell, 24 Wh, 2.2 Ah long-life battery
	●	Secondary 6 cell, 60 Wh, 2.7 Ah battery	√
Security	Supports security cable lock		√	√
	Supports ngerprint reader and no ngerprint reader option		√	√
	Supports Trusted Platform Module (TPM) 1.2 In neon, soldered down)		√	√
	and TPM Enhanced Drive Lock
	Integrated Smart Card reader (active)		√	√
	Full volume encryption		√	√
	Preboot authentication (password, Smart Card)		√	√
Operating system	Windows 8.1 Update		√	√
	Windows 7 Service Pack 1
	Preinstalled:
	●	Windows 10 Home 64 High-end (only available for systems with at
		least 1080p (FHD) and at least 8 GB RAM)
	●	Windows 10 Home 64 High-end single language (only available for
		systems with at least 1080p (FHD) and at least 8 GB RAM)
	●	Windows 10 Home 64 High-end Chinese market (only available in
		the People's Republic of China and for systems with at least 1080p
		(FHD) and at least 8 GB RAM)
	●	Windows 10 Home 64 (only available for systems with less than
		1080p (FHD) and less than 8 GB RAM)
	●	Windows 10 Home 64 single language (only available for systems
		with at least 1080p (FHD) and at least 8 GB RAM)
	●	Windows 10 Home 64 Chinese market (only available in the
		People's Republic of China and for systems with at least 1080p
		(FHD) and at least 8 GB RAM)
	●	Windows 10 Home 64 Chinese market CPPP (only available in the
		People's Republic of China and for systems with at least 1080p
		(FHD) and at least 8 GB RAM)
	●	Windows 10 Pro 64
	●	Windows 10 Pro 64 Downgrade with Windows 7 Professional 64
		and 32

4Chapter 1 Product description

Category	Description	HP EliteBook	HP EliteBook
		745	755

●Windows 8.1 Pro 64

●Windows 8.1 Chinese market 64, (only available in the People's Republic of China)

●Windows 8.1 Chinese market 64 (CPPP), (only available in the People's Republic of China)

●Windows 8.1 ML 64

●Windows 8.1 emerging market 64 (only available for systems with less than 1080p (FHD) and less than 8 GB RAM)

●Windows 8.1 ML 64 (only available for systems with less than 1080p (FHD) and less than 8 GB RAM)

●Windows 8.1 High-end emerging market 64 (only available for systems with at least 1080p (FHD) and at least 8 GB RAM)

●Windows 8.1 High-end ML 64 (only available for systems with at least 1080p (FHD) and at least 8 GB RAM)

●Windows 8.1 emerging market 64

●Windows 8.1 ML 64

●Windows 8.1 Pro for Education

●Windows 8.1 Core for Higher Education ML 64 (select markets)

●Windows 8.1 Pro 64 downgrade with Windows 7 Professional 64 and 32

●Windows 8.1 Pro 64 DPK with Windows 7 Professional MSNA 64 and 32

●Windows 7 Home Premium 64

●Windows 7 Home Premium 32 (only available if 4096 MB Total System Memory or less is selected)

●Windows 7 Professional 64

●Windows 7 Professional 64, MSNA

●Windows 7 Professional 32(only available if 4096 MB Total System Memory or less is selected)

●Windows 7 Home Basic 32(only available if 4096 MB Total System Memory or less is selected)

●Windows 7 Home Basic 32 (CPPP), (only available in the People's Republic of China)

●FreeDOS 2.0

●Ubuntu Linux (not allowed with WWAN and/or Touch or 2.5 inch HDD/SSD, if M.2 SSD is selected)

5

Category	Description		HP EliteBook	HP EliteBook
			745	755
	Restore media—OS-DVD:		√	√
	●	Windows 8.1 Pro 64 (only available and required with Windows 8
		Pro downgrade operating system, except sia-Paci	c countries and
		regions and the People's Republic of China)
	●	Windows 8.1 64 (update; available for service only)
	●	Windows 8.1 ountrypeci c 64 (available for service only)
	●	Windows 8.1 Emerging Market 64 (available for service only)
	●	Windows 7 Home Premium 64 and 32 (available with any Windows
		7 HP operating system except sia-Paci c countries and regions
		and the People's Republic of China)
	●	Windows 7 Professional 64 and 32 (available with any Windows 7
		Professional, Windows 8.1 Pro, or Windows 10 Pro downgrade
		except sia-Paci c countries and regions and the People's Republic
		of China)

●Windows 7 Home Basic 32 (available with any Windows 7 Home

	Basic except sia-Paci	c countries and regions and the People's
	Republic of China)
Restore media—SR-DVD:		√	√
●	Ubuntu Linux
erti	ed	√	√

●Microsoft® WHQL

●SuSE Linux Enterprise (SLED) SP3 64 bit

Web-only support:

√

√

●Windows 10 Enterprise

●Windows 8.1 Enterprise 64

●Windows 7 Enterprise 64 and 32

Serviceability

End user replaceable parts:

√

√

●AC adapter

●Battery

●HDD/SSD hard drive

●Keyboard

●Memory module

●WLAN module

●WWAN module

6Chapter 1 Product description

2External component identi c tion

Display

Component		Description
(1)	WLAN antennas (2)* (select models only)	Send and receive wireless signals to communicate with wireless local
		area networks (WLAN).
(2)	WWAN antennas (2)* (select models only)	Send and receive wireless signals to communicate with wireless wide
		area networks (WWAN).
(3)	Internal microphones (2)	Record sound.
(4)	Webcam light (select models only)	On: The webcam is in use.
(5)	Webcam (select models only)	Records video and captures still photographs.
(6)	Internal display switch	Turns o the display or initiates Sleep if the display is closed while
		the power is on.

NOTE: The display switch is not visible on the outside of the computer.

*The antennas are not visible on the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

Display 7

Top

TouchPad

Component		Description
(1)	Pointing stick	Moves the pointer and selects or activates items on the screen.
(2)	Left pointing stick button	Functions like the left button on an external mouse.
(3)	TouchPad on/o button	Turns the TouchPad on and o . (Select models only.)
(4)	TouchPad zone	Moves the pointer and selects or activates items on the screen.
(5)	Left TouchPad button	Functions like the left button on an external mouse.
(6)	Right pointing stick button	Functions like the right button on an external mouse.
(7)	Right TouchPad button	Functions like the right button on an external mouse.

8 Chapter 2 External component identi cation

Lights

Component		Description
(1)	Power light	●	On: The computer is on.
		●	Blinking: The computer is in the Sleep state.
		●	O The computer is o .
(2)	Caps lock light	On: Caps lock is on.
(3)	TouchPad light	●	On: The TouchPad is o .
		●	O The TouchPad is on.
		(Select models only.)
(4)	Microphone mute light	●	Amber: microphone sound is o .
		●	O microphone sound is on.
(5)	Num lock light	On: Num lock is on.
(6)	Wireless light	●	White: An integrated wireless device, such as a wireless
			local area network (WLAN) device and/or a Bluetooth
			device, is on.
		●	Amber: All wireless devices are o .
(7)	Mute light	●	Amber: Computer sound is o .
		●	O Computer sound is on.

Top 9

Buttons, speakers, and ngerprint reader (select models only)

Component		Description
(1)	Power button	●	When the computer is o , press the button to turn on the
			computer.
		●	When the computer is on, press the button briefly to initiate
			Sleep.
		●	When the computer is in the Sleep state, press the button
			briefly to exit Sleep.
		●	When the computer is in Hibernation, press the button
			briefly to exit Hibernation.
		CAUTION: Pressing and holding down the power button will
		result in the loss of unsaved information.
		If the computer has stopped responding and operating system
		shutdown procedures are ine ective, press and hold the power
		button for at least 5 seconds to turn o the computer.
(2)	Speakers (2)	Produce sound.
(3)	Wireless button	Turns the wireless feature on or o but does not establish a
		wireless connection.
(4)	Volume mute button	Mutes and restores speaker sound.
(5)	Fingerprint reader (select models only)	Allows a ngerprint logon to Windows, instead of a password
		logon.

10 Chapter 2 External component identi cation

Keys

Component		Description
(1)	esc key	(Windows only) Displays system information when pressed in
		combination with the fn key.
(2)	fn key	Executes frequently used system functions when pressed in
		combination with a function key, the num lk key, or the esc key.
(3)	Windows key	Windows 10:
		Opens the Start menu.
		NOTE: Pressing the Windows key again will close the Start
		menu.
		Windows 8.1:
		Returns you to the Start screen from an open app or the
		Windows desktop.
		NOTE: Pressing the Windows key again will return you to the
		previous screen.
		Windows 7:
		Displays the Windows Start menu.
		Ubuntu:
		Displays the operating system menu.
(4)	Function keys	Execute frequently used system functions when pressed in
		combination with the fn key.
(5)	Embedded numeric keypad	When the keypad is turned on, it can be used like an external
		numeric keypad.
		Each key on the keypad performs the function indicated by the
		icon in the upper-right corner of the key.
(6)	Applications key	Windows 10 and Windows 8.1:
		Displays options for a selected object.
		Windows 7 and Ubuntu:

Top 11

Component		Description
		Displays a shortcut menu for items beneath the cursor.
(7)	num lk key	Turns the embedded numeric keypad on and o when pressed in
		combination with the fn key.

Front

Component		Description
(1)	Wireless light	●	White: An integrated wireless device, such as a
			wireless local area network (WLAN) device and/or a
			Bluetooth device, is on.
		●	Amber: All wireless devices are o .
(2)	Power light	●	On: The computer is on.
		●	Blinking: The computer is in the Sleep state.
		●	O The computer is o .
(3)	AC adapter/Battery light	●	White: The computer is connected to external power
			and the battery is charged from 90 to 99 percent.
		●	Amber: The computer is connected to external power
			and the battery is charged from 0 to 90 percent.
		●	Blinking amber: A battery that is the only available
			power source has reached a low battery level. When
			the battery reaches a critical battery level, the
			battery light begins blinking rapidly.
		●	O The battery is fully charged.
(4)	Hard drive light	●	Blinking white: The hard drive is being accessed.
		●	Amber: HP 3D DriveGuard has temporarily parked the
			hard drive.

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Left

Component		Description
(1)	Security cable slot	Attaches an optional security cable to the computer.
		NOTE: The security cable is designed to act as a deterrent, but
		it may not prevent the computer from being mishandled or
		stolen.
(2)	Vent	Enables airflow to cool internal components.
		NOTE: The computer fan starts up automatically to cool
		internal components and prevent overheating. It is normal for
		the internal fan to cycle on and o during routine operation.
(3)	External monitor port	Connects an external VGA monitor or projector.
(4)	USB 3.0 charging port	Connects optional USB 3.0 devices and provides enhanced USB
		power performance. The USB charging port can also charge
		select models of cell phones and MP3 players, even when the
		computer is o .
(5)	USB 3.0 port	Connects optional USB 3.0 devices and provide enhanced USB
		power performance.
(6)	Smart card reader	Supports optional smart cards.

Left 13

Right

Component		Description
(1)	Audio-out (headphone) jack/Audio-in	Produces sound when connected to optional powered stereo
	(microphone) jack	speakers, headphones, earbuds, a headset, or television audio.
		Also connects an optional headset microphone.
		WARNING! To reduce the risk of personal injury, adjust the
		volume before putting on headphones, earbuds, or a headset.
		For additional safety information, see the Regulatory, Safety,
		and Environmental Notices.
		NOTE: When a device is connected to the jack, the computer
		speakers are disabled.
		NOTE: Be sure that the device cable has a 4-conductor
		connector that supports both audio-out (headphone) and
		audio-in (microphone).
(2)	DisplayPort	Connects an optional digital display device, such as a high-
		performance monitor or projector.
(3)	Memory card reader	Reads data from and writes data to memory cards such as
		Secure Digital (SD).
(4)	USB 3.0 ports (2)	Connect optional USB 3.0 devices and provide enhanced USB
		power performance.
(5)	RJ-45 (network) jack	Connects a network cable.
(6)	Docking connector	Connects an optional docking device.
(7)	Power connector	Connects an AC adapter.

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Bottom

NOTE: Your computer bottom will resemble one of the examples shown below. Refer to the illustration that most closely matches your computer.

Component		Description
(1)	Accessory battery connector	Connects an optional accessory battery.
(2)	Service door	Provides access to the hard drive bay, the wireless LAN
		(WLAN) module slot, the WWAN module slot, and the
		memory module slots.
		CAUTION: To prevent an unresponsive system, replace
		the wireless module only with a wireless module
		authorized for use in the computer by the governmental
		agency that regulates wireless devices in your country or
		region.
(3)	Service door release latch	Releases the service door on the computer.
(4)	Service door release lock	Locks service door.
(5)	Vents (2)	Enable airflow to cool internal components.

Bottom 15

Component		Description
		NOTE: The computer fan starts up automatically to cool
		internal components and prevent overheating. It is normal
		for the internal fan to cycle on and o during routine
		operation.
(6)	SIM slot (select models only)	Supports a wireless subscriber identity module (SIM). The
		SIM slot is located inside the battery bay.

Component	Description
(1)	Service door	Provides access to the hard drive bay, the
		wireless LAN (WLAN) module slot, the WWAN
		module slot, and the memory module slots.
		CAUTION: To prevent an unresponsive
		system, replace the wireless module only with
		a wireless module authorized for use in the
		computer by the governmental agency that
		regulates wireless devices in your country or
		region.
(2)	Service door release latch	Releases the service door on the computer.
(3)	Service door release lock	Locks the service door.

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Component	Description
(4)	Vents (2)	Enable airflow to cool internal components.
		NOTE: The computer fan starts up
		automatically to cool internal components and
		prevent overheating. It is normal for the
		internal fan to cycle on and o during routine
		operation.

(5)	SIM slot (select models only)

Supports a wireless subscriber identity module (SIM). The SIM slot is located inside the battery bay.

Labels

The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, or on the back of the display.

●Service label—Provides important information to identify your computer. When contacting support, you will probably be asked for the serial number, and possibly for the product number or the model number. Locate these numbers before you contact support.

Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer.

Component

(1)Serial number

(2)Product number

(3)Warranty period

(4)Model number (select products only)

Labels 17

Component

(1)Model name (select products only)

(2)Product number

(3)Serial number

(4)Warranty period

●Regulatory label(s)—Provide(s) regulatory information about the computer.

●Wireless certi cation label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.

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