HP Designjet T9x0, Designjet T15x0, Designjet T25x0, Designjet T3500 Service Manual
Designjet T9x0, T15x0 ePrinter Series and
T25x0, T3500 eMultifunction Series
Service Manual
Edition 3, February 17, 2017
Legal notices
Warranty
© 2016 HP Development Company, L.P.
This document contains proprietary information
that is protected by copyright. All rights are
reserved. No part of this document may be
photocopied, reproduced, or translated to
another language without the prior written
consent of HP Development Company.
The information contained in this document is
subject to change without notice.
HP makes no warranty of any kind with regard
to this material, including, but not limited to, the
implied warranties of merchantability and
tness for a particular purpose.
HP shall not be liable for errors contained herein
or for incidental or consequential damages in
connection with the furnishing, performance, or
use of this material.
Safety
The Warning symbol calls attention to a
procedure, practice, or the like, which, if not
correctly performed or adhered to, could result
in personal injury. Do not proceed beyond a
Warning symbol until the indicated conditions
are fully understood and met.
The Caution symbol calls attention to an
operating procedure, practice, or the like, which,
if not correctly performed or adhered to, could
result in damage to or destruction of part or all
of the printer. Do not proceed beyond a Caution
symbol until the indicated conditions are fully
understood and met.
Table of contents
1 Printer fundamentals ............................................................................................................................................................................... 1
Introduction ............................................................................................................................................................................... 2
Theory of operation ................................................................................................................................................................. 6
2 Troubleshooting ..................................................................................................................................................................................... 34
The front panel ....................................................................................................................................................................... 35
Service keys combination ..................................................................................................................................................... 37
Troubleshooting tree (T920 and T1500 only) ................................................................................................................... 39
Product Troubleshooting trees (T2500 and T3500 only) ............................................................................................... 41
Scanner Troubleshooting Tree ............................................................................................................................................ 42
Scanner CIS Troubleshooting ............................................................................................................................................... 43
Troubleshooting using board LEDs ..................................................................................................................................... 44
Paper handling problems ..................................................................................................................................................... 50
Ink supply problems .............................................................................................................................................................. 70
Print-quality problems .......................................................................................................................................................... 84
Connectivity problems ........................................................................................................................................................ 104
Scanning Problems .............................................................................................................................................................. 109
HP 727 Printhead Troubleshooting .................................................................................................................................. 111
Videos for replacing CSR parts and HP 727 printhead .................................................................................................. 113
Firmware upgrades ............................................................................................................................................................. 114
3 System error codes .............................................................................................................................................................................. 115
Introduction .......................................................................................................................................................................... 116
What to do if the front panel fails to initialize ................................................................................................................. 118
System error codes in brief ................................................................................................................................................ 121
System error codes in full .................................................................................................................................................. 124
Appendix A: How to troubleshoot system error 79:04 and 79.2:04 ........................................................................... 164
Appendix B: Updating rmware in boot mode ................................................................................................................ 176
Appendix C: Obtaining the diagnostics package ............................................................................................................. 177
ENWW v
4 Diagnostics, Service Utilities and Calibrations ................................................................................................................................. 179
Introduction .......................................................................................................................................................................... 180
Diagnostic Tests and Utilities ............................................................................................................................................. 181
Service Utilities ..................................................................................................................................................................... 203
Service Calibrations ............................................................................................................................................................. 232
5 Parts and diagrams .............................................................................................................................................................................. 240
Introduction .......................................................................................................................................................................... 240
Printer support ..................................................................................................................................................................... 241
Center and Roll covers ........................................................................................................................................................ 242
Rear covers ........................................................................................................................................................................... 243
Cover Front Panel Side ........................................................................................................................................................ 244
Cover SVS Side ...................................................................................................................................................................... 245
Center Assemblies ............................................................................................................................................................... 246
Front Panel Side Assemblies .............................................................................................................................................. 248
SVS Side Assemblies ........................................................................................................................................................... 249
Scan Axis Assemblies .......................................................................................................................................................... 250
Paper Path Assemblies (Front) .......................................................................................................................................... 251
Paper Path Assemblies (Center) ........................................................................................................................................ 253
Stacker Parts (Rear) ............................................................................................................................................................. 255
Stacker Parts (Front) ........................................................................................................................................................... 256
Carriage Assembly ............................................................................................................................................................... 260
Electrical Parts ..................................................................................................................................................................... 261
Miscellaneous Parts ............................................................................................................................................................. 263
CIS Unit Construction ........................................................................................................................................................... 265
Scanner Control Unit ........................................................................................................................................................... 266
6 Removal and installation .................................................................................................................................................................... 269
Parts list; all models ............................................................................................................................................................ 270
Parts list; HP Designjet T2500 and T3500 eMultifunction Series only ....................................................................... 272
Parts list; HP Designjet T2500 eMultifunction Series only ............................................................................................ 273
Parts list; HP Designjet T3500 eMultifunction Series only ............................................................................................ 274
Introduction .......................................................................................................................................................................... 275
Customer Self Repair parts ................................................................................................................................................ 277
Service Calibration Guide to Removal and Installation .................................................................................................. 278
Main cover (front panel side) .............................................................................................................................................. 281
Main cover (service station side) ....................................................................................................................................... 283
Center cover (T920 only) .................................................................................................................................................... 285
Converger Assembly ........................................................................................................................................................... 287
Cleanout ................................................................................................................................................................................ 288
vi ENWW
Output platen ....................................................................................................................................................................... 290
Fixed tray cover (Front Panel side) .................................................................................................................................... 291
Fixed tray cover (service station side) .............................................................................................................................. 292
Arch sidewall cover (front panel side) ............................................................................................................................... 293
Arch sidewall cover (service station side) ........................................................................................................................ 294
Rear cover ............................................................................................................................................................................. 295
Window Sensor .................................................................................................................................................................... 296
HP 727 Printhead installation tips and tricks .................................................................................................................. 298
Ink Service kit ....................................................................................................................................................................... 303
Open the E-Box .................................................................................................................................................................... 304
E-Box fan ............................................................................................................................................................................... 308
Jester PCA ............................................................................................................................................................................. 310
Power supply unit ................................................................................................................................................................ 311
Hard disk drive ..................................................................................................................................................................... 313
Engine PCA ............................................................................................................................................................................ 314
Formatter PCA ...................................................................................................................................................................... 315
Front panel ............................................................................................................................................................................ 318
Carriage ................................................................................................................................................................................. 322
Line Sensor ........................................................................................................................................................................... 326
Carriage PCA ......................................................................................................................................................................... 327
Rail Oiler Kit ........................................................................................................................................................................... 329
PRS Actuator ......................................................................................................................................................................... 330
Belt ......................................................................................................................................................................................... 332
Encoder Strip ........................................................................................................................................................................ 333
Scan Axis Motor .................................................................................................................................................................... 335
Drop Detector ....................................................................................................................................................................... 338
Service Station with Drop Detector ................................................................................................................................... 339
Primer Assembly .................................................................................................................................................................. 343
ISS (Ink Supply Station) Front Panel Side ......................................................................................................................... 346
ISS SVS Side .......................................................................................................................................................................... 350
Ink Tubes and Trailing Cable .............................................................................................................................................. 354
Media Sensor ........................................................................................................................................................................ 357
Bottom Rewinder Support ................................................................................................................................................. 359
Top Rewinder Support ........................................................................................................................................................ 361
Top Tip Support .................................................................................................................................................................... 363
Bottom Tip Support ............................................................................................................................................................. 364
Vertical Media Guide ............................................................................................................................................................ 366
Center Support ..................................................................................................................................................................... 368
Full Bleed ............................................................................................................................................................................... 369
Auto Pinch Lifter ................................................................................................................................................................... 370
Pinch Wheel Assembly ........................................................................................................................................................ 376
ENWW vii
Motor Media Advance Transmission with Encoder ......................................................................................................... 379
Starwheel Motor .................................................................................................................................................................. 387
Starwheel Support ............................................................................................................................................................... 392
Second Starwheel Rail ........................................................................................................................................................ 394
Overdrive ............................................................................................................................................................................... 396
Cutter Platten ....................................................................................................................................................................... 398
Sensor Valves ....................................................................................................................................................................... 401
Valves Motor ......................................................................................................................................................................... 404
Stacker ................................................................................................................................................................................... 405
Stacker adaptor for MFP ..................................................................................................................................................... 407
Stacker Pinches .................................................................................................................................................................... 411
Stacker Hand O .................................................................................................................................................................. 412
Stacker Hand O Assy Service Kit (CR357-67041) ........................................................................................................ 413
OPTO Sensor ......................................................................................................................................................................... 417
REDI sensor ........................................................................................................................................................................... 419
OVD Transmission with Motor ........................................................................................................................................... 420
Ramps Motor ........................................................................................................................................................................ 422
Stacker Arm Sensor ............................................................................................................................................................. 424
Bump Cutter Actuator ......................................................................................................................................................... 426
How to release Service Station Caps ................................................................................................................................ 427
How to manually move Valves .......................................................................................................................................... 428
How to manually move Stacker Ramps ........................................................................................................................... 429
Scanner Controller Unit (SUP) ............................................................................................................................................ 430
CIS Tiles ................................................................................................................................................................................. 431
CIS Modules .......................................................................................................................................................................... 432
CIS FFC Cables ...................................................................................................................................................................... 433
CIS Glass ................................................................................................................................................................................ 434
Stepper Motor Assembly (taco sensor, and belt) ........................................................................................................... 435
Stepper Motor Assembly (cable) ....................................................................................................................................... 437
Paper and Lid Sensors ........................................................................................................................................................ 438
Paper and Lid Sensor Cable ............................................................................................................................................... 440
USB & Awake / Power Cable .............................................................................................................................................. 441
CIS Bridge Damper ............................................................................................................................................................... 443
CIS Scanner Latch ................................................................................................................................................................ 445
Pressure Rollers ................................................................................................................................................................... 446
Front panel side scanner cover ......................................................................................................................................... 447
Service station side scanner cover .................................................................................................................................... 448
Rear scanner cover .............................................................................................................................................................. 449
Bumper bracket ................................................................................................................................................................... 450
Deector hinge ..................................................................................................................................................................... 451
Lift assembly ........................................................................................................................................................................ 452
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Scanner front beam bumper assembly ........................................................................................................................... 453
Scanner latch hook assembly ............................................................................................................................................ 454
Top scanner cover ................................................................................................................................................................ 455
Batch scanning piece ........................................................................................................................................................... 456
Card Reader Accessory ....................................................................................................................................................... 457
7 Maintenance .......................................................................................................................................................................................... 458
Preventive Maintenance ..................................................................................................................................................... 459
Preventive Maintenance Kits .............................................................................................................................................. 472
8 Customer Self Repair Flyers ............................................................................................................................................................... 473
Starwheel .............................................................................................................................................................................. 474
Cutter ..................................................................................................................................................................................... 476
Stacker arm .......................................................................................................................................................................... 478
Ink covers .............................................................................................................................................................................. 479
Leg, front-panel side ........................................................................................................................................................... 481
Leg, service-station side ..................................................................................................................................................... 484
Bottom roll cover ................................................................................................................................................................. 487
Top roll cover ........................................................................................................................................................................ 489
Carriage latch ....................................................................................................................................................................... 491
Basket .................................................................................................................................................................................... 494
Pinch arm top roll ................................................................................................................................................................ 496
Pinch arm bottom roll ......................................................................................................................................................... 497
Scanner’s glass plate .......................................................................................................................................................... 498
ENWW ix
x ENWW
1 Printer fundamentals
●
Introduction
●
Theory of operation
ENWW 1
Introduction
This service manual contains information necessary to test, maintain, and service the following:
●
HP DesignJet T920 ePrinter
●
HP DesignJet T920 PostScript ePrinter
●
HP DesignJet T930 ePrinter
●
HP DesignJet T930 PostScript ePrinter
●
HP DesignJet T1500 ePrinter
●
HP DesignJet T1500 PostScript ePrinter
●
HP DesignJet T1530 ePrinter
●
HP DesignJet T1530 PostScript ePrinter
●
HP DesignJet T2500 eMultifunction
●
HP DesignJet T2500 PostScript eMultifunction
●
HP DesignJet T2530 eMultifunction
●
HP DesignJet T2530 PostScript eMultifunction
●
HP DesignJet T3500 Production eMultifunction
●
HP DesignJet T3500 Production PostScript eMultifunction
For information about using these printers, see the user's guide.
Features overview
There are 13 versions of the HP DesignJet T9x0-T15x0–T25x0–T3500 series:
●
CR354A HP DesignJet T920 36-in ePrinter
●
CR355A/B HP DesignJet T920 36-in PostScript ePrinter
●
L2Y21A HP DesignJet T930 36-in ePrinter
●
L2Y22A/B HP DesignJet T930 36-in PostScript ePrinter
●
CR356A HP DesignJet T1500 36-in ePrinter
●
CR357A/B HP DesignJet T1500 36-in PostScript
●
L2Y23A HP DesignJet T1530 36-in ePrinter
●
L2Y24A/B HP DesignJet T1530 36-in PostScript
●
CR358A HP DesignJet T2500 eMultifunction
●
CR358A/B HP DesignJet T2500 PostScript eMultifunction
●
L2Y25A HP DesignJet T2530 eMultifunction
2 Chapter 1 Printer fundamentals ENWW
●
L2Y26A/B HP DesignJet T2530 PostScript eMultifunction
●
B9E24A/B HP DesignJet T3500 Production eMFP
NOTE: As of August 2013 there are no plans for an upgrade to enable PostScript features from non-PostScript
capabilities.
The dierent sku features are:
CR358A HP
DesignJet T2500
eMultifunction,
CR358A/B HP
DesignJet T2500
CR355A/B HP
DesignJet T920
CR354A HP
DesignJet T920
36-in ePrinter
and L2Y21A HP
DesignJet T930
Feature
Paper source One 36-in roll, and single sheets Two 36-in rolls, and single sheets
Paper output Stacker, accepting up to 50 A1 plain-paper sheets, and basket
Connectivity Gigabit Ethernet LAN (1000 base T)
36-in ePrinter
36-in PostScript
ePrinter and
L2Y22A/B HP
DesignJet T930
36-in PostScript
ePrinter
CR356A HP
DesignJet T1500
36-in ePrinter
and L2Y23A HP
DesignJet T1530
36-in ePrinter
CR357A/B HP
DesignJet T1500
36-in PostScript
and L2Y24A/B
HP DesignJet
T1530 36-in
PostScript
PostScript
eMultifunction,
L2Y25A
DesignJet T2530
eMultifunction
and L2Y26A/B
T2530 PostScript
eMultifunction
B9E24A/B HP
DesignJet T3500
Production eMFP
One USB HS host connector in the front panel, for USB ash drives
IPv4, IPv6, IPSec, TCP9100, LPR, DHCP, AutoIP/Zeroconf, Bonjour, SNMP/v3, Airprint
Web services Automatic rmware upgrade, HP DesignJet ePrint & Share, printing by email
Speed Line-drawing, fast, plain paper: 21.6 s mono or color on A1&D
Color image, normal, plain paper: 69 s on A1&D
Color image, best, glossy paper: 246 s on A1&D
Resolution Up to 2400×1200 optimized dpi from 1200×1200 input ppi
Memory 1.5GB RAM (2.5GB RAM T3500);1GB in Formatter and 512MB in Engine PCA), 320 GB hard disk (500 GB hard disk for
T1530 and T2530), 32 GB Dedicated le-processing memory, 32GB (T920 series), 64 GB (T1500 series), and 128 GB
(T2500 and T3500 series), Virtual Memory
Supplies O-axis ink cartridges:
●
Introductory supplies: 69 ml (40 ml T3500) matte black, photo black, gray, cyan, magenta, yellow
●
Replacement supplies: 69 ml / 300 ml (130 ml T3500) matte black, for other colors 40 ml / 130 ml; photo black,
gray, cyan, magenta, yellow
●
Can be replaced by the customer
One printhead for all colors:
●
9/8-in length
●
Drop size: 9 pl matte black / 6 pl other inks
●
Can be replaced by the customer
Hardware
dierentiation:
X X X X
ENWW Introduction 3
CR358A HP
DesignJet T2500
eMultifunction,
CR358A/B HP
DesignJet T2500
CR355A/B HP
DesignJet T920
CR354A HP
DesignJet T920
36-in ePrinter
and L2Y21A HP
DesignJet T930
Feature
Second roll X X X X
36-in ePrinter
36-in PostScript
ePrinter and
L2Y22A/B HP
DesignJet T930
36-in PostScript
ePrinter
CR356A HP
DesignJet T1500
36-in ePrinter
and L2Y23A HP
DesignJet T1530
36-in ePrinter
CR357A/B HP
DesignJet T1500
36-in PostScript
and L2Y24A/B
HP DesignJet
T1530 36-in
PostScript
PostScript
eMultifunction,
L2Y25A
DesignJet T2530
eMultifunction
and L2Y26A/B
T2530 PostScript
eMultifunction
B9E24A/B HP
DesignJet T3500
Production eMFP
Borderless
printing on roll
photo media
Other
dierentiations:
Languages
supported
Virtual Memory
[GB]
1 job in queue
(last job reprint)
Job queues X X X X X
Job preview from
queue
Crop marks and
nesting
EWS job
submmital
X X X X
X X X X
HP-GL/2, HPRTL, TIFF, JPEG,
CALS G4, HP PCL
3 GUI, URF
32 32 64 64 128 128
X
Adobe PostScript
3, Adobe PDF
1.7ext3 HPGL/2, HP-RTL,
TIFF, JPEG, CALS
G4, HP PCL 3 GUI,
URF
X X X X X
HP-GL/2, HPRTL, TIFF, JPEG,
CALS G4, HP PCL
3 GUI, URF
X X X X
X X X X
Adobe PostScript 3, Adobe PDF 1.7ext3 HP-GL/2, HPRTL, TIFF, JPEG, CALS G4, HP PCL 3 GUI, URF
Job on-hold for
media
(mummify)
Auto rotate,
automatic blank
area removal
Accounting in
EWS
X X X X X X
X X X X X
X X X X
Readership
The procedures described in this service manual are to be performed by HP Certied service personnel only.
4 Chapter 1 Printer fundamentals ENWW
Part numbers
Part numbers for printer service parts are located in Parts and diagrams on page 240.
Warning labels
Electric shock hazard
Hazardous voltage inside the printer (built-in power supply) could result in death or serious personal
injury. See the installation instructions before connecting power. Ensure that the input voltage is within
the printer's rated voltage range. Use only earthed mains outlets and the power cords supplied by HP
with the printer. There are no operator-serviceable parts inside the printer. Refer servicing to qualied
service personnel. Disconnect the power cord before servicing. Voltage is still present in the built-in
power supply after the main switch is turned o.
Double pole/neutral fusing
Electric shock hazard. The built-in power supply incorporates a fuse on each conductor, therefore the
printer could be energized even when one fuse has blown. There are no operator-replaceable fuses
inside. Refer servicing to qualied service personnel. Disconnect the power cord before servicing.
ENWW Introduction 5
Theory of operation
Schematics
Electronics are based on 3 main components:
●
E-box - contains the power supply and all the PCAs (driving the printer), plus the Ethernet port.
●
Carriage PCA - drives the printhead.
●
Front Panel - user interface and USB port.
The following diagram describes the connections between components and electronic boards and the data line
type for T920, T1500 and T2500.
Block Diagram
(HP DesignJet T3500 eMultifunction Series only)
6 Chapter 1 Printer fundamentals ENWW
ENWW Theory of operation 7
Block Diagram
(HP DesignJet T2500 and T3500 eMultifunction Series only)
Wiring Diagram
(HP DesignJet T2500 and T3500 eMultifunction Series only)
Scanner Controller Board Layout (SULG)
(HP DesignJet T2500 and T3500 eMultifunction Series only)
Voltage Min limit Max limit
TP1 5V-Main (Always on when there
is power to the board)
TP2 5V 4.75 5.25
TP3 1.2V 1.1 1.3
TP8 3.3V 3.2 3.4
TP6 2.5V 2.4 2.6
TP7 1.8V 1.7 1.9
8 Chapter 1 Printer fundamentals ENWW
4.75 5.25
Voltage Min limit Max limit
TP15 0.9V 0.8 1.0
IC201 3.3VLDO 3.1 3.5
IC203 3.3VLDO 3.1 3.5
IC204 3.3VLDO 3.1 3.5
ENWW Theory of operation 9
10 Chapter 1 Printer fundamentals ENWW
ENWW Theory of operation 11
12 Chapter 1 Printer fundamentals ENWW
Printer Initialization
There are 3 main blocks to be initialized before the printer can be operated:
ENWW Theory of operation 13
Electronic components init
1. The front panel shows a white background and blue HP logo.
2. The upper LED in the formatter is ON, indicating that the formatter has been initialized.
3. The middle LED in the formatter blinks, indicating that the HDD has been initialized.
NOTE: Steps 2&3 are the same when waking from Sleep Mode except the 3 LEDs are not on but; ON-
Blinking-OFF
OS & Firmware init
1. The OS is loaded into RAM. The Front Panel blinks for a second.
2. If boot up is after a bad power-o, the boot sequence automatically runs a le system check.
a. The Front Panel shows the FSCK, text.
b. First, FSCK runs on the root partition.
c. If FSCK is successful, the OS boots up from the root partition and runs FSCK on the data partition.
3. After FSCK, the OS nishes booting from the HDD.
4. The home button lights up to allow stopping the boot sequence, and entry to the diagnostics menu, see
Diagnostics, Service Utilities and Calibrations on page 179.
Mechanical components init
1. The Front Panel shows a black background with a blue circle in the middle. The “Initializing” message
appears. A progress bar shows the percentage of subsystems that have been initialized.
2. The printer moves the carriage from side to side to validate its position within the scan axis. The printer
initializes the service station, moving the caps from bumper to bumper.
14 Chapter 1 Printer fundamentals ENWW
3. The pinches move down into position.
4. T2500 and T3500 only: The printer will initialize the Scanner and start checking it.
5. The carriage and service station move to the home position
6. The printer checks the status of supplies and the printhead, and then initializes the Ink Supply Stations.
7. Servicing routines are launched. The routines refresh the printhead depending on the time that the printer
has been o. The Front Panel shows “Preparing Print System”.
8. The paper path subsystems are initialized by exercising the ramps and rewinder, checking if there is media
present over the Media Sensor.
9. At the end of the process, the home screen appears in the Front Panel.
Front Panel Menu Map
The following tables show the front panel menu layout.
ENWW Theory of operation 15
16 Chapter 1 Printer fundamentals ENWW
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18 Chapter 1 Printer fundamentals ENWW
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20 Chapter 1 Printer fundamentals ENWW
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