Gateway CG3000D-1CXNAS User Manual

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Wireless Cable Gateway

CG3000D-1CXNAS

User Manual

350 East Plumeria Drive

San Jose, CA 95134

USA

May 2010 202-10666-01 v1.0

Wireless Cable Gateway CG3000D-1CXNAS

© 2010 by NETGEAR, Inc. All rights reserved.

No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language in any form or by any means without the written permission of NETGEAR, Inc.

P/N: Part Number TBD v1.0

Technical Support

When you register your product at http://www.netgear.com/register, we can provide you with faster expert technical support and timely notices of product and software upgrades.

NETGEAR, Inc.

350 East Plumeria Drive

San Jose, CA 95134 USA E-mail: support@netgear.com Website: http://www.netgear.com

Phone: 1-888-NETGEAR, for US & Canada only. For other countries, see your Support information card.

Trademarks

NETGEAR, the NETGEAR logo, ProSafe, Smart Wizard, and Auto Uplink are trademarks or registered trademarks of NETGEAR, Inc. Microsoft, Windows, Windows NT, and Vista are registered trademarks of Microsoft Corporation. Other brand and product names are registered trademarks or trademarks of their respective holders.

Statement of Conditions

To improve internal design, operational function, and/or reliability, NETGEAR reserves the right to make changes to the products described in this document without notice. NETGEAR does not assume any liability that may occur due to the use or application of the product(s) or circuit layout(s) described herein.

Revision History

 

 

 

 

Publication Part Number

 

Version

 

Publish Date

 

 

 

 

 

 

 

202-10666-01

 

v1.0

 

May 2010

 

 

 

 

 

 

 

 

 

 

2 |

Table of Contents

Chapter 1 Connecting to the Internet

Gateway Front Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Gateway Rear Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Logging Into Your Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Viewing the Basic Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Chapter 2 Wireless Configuration

Setting Up Your Wireless Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Manually Configuring Wireless Settings . . . . . . . . . . . . . . . . . . . . . . . . . . 11 WPA or WPA2 Wireless Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 WEP Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Using Push 'N' Connect (WPS) Wireless Setup . . . . . . . . . . . . . . . . . . . . 13 Using the WPS Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Using a PIN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Wi-Fi Multimedia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Advanced Wireless Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Start Configure Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Access Control by MAC Address. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Chapter 3 Managing Your Network

Viewing the Gateway Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Viewing the Connection Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Changing Passwords. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Backing Up and Restoring Your Settings . . . . . . . . . . . . . . . . . . . . . . . . . 23

Viewing the Event Log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Running the Diagnostic Ping Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Chapter 4 Advanced Settings

MAC Filtering. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

IP Filtering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Port Blocking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Port Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Considerations for Port Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Port Triggering. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

DMZ Host . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

LAN IP Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Reserving an IP Address for DHCP Use . . . . . . . . . . . . . . . . . . . . . . . . 34

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Remote Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Configuring Universal Plug and Play (UPnP) . . . . . . . . . . . . . . . . . . . . . . .36

Chapter 5 Troubleshooting

Basic Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38 Using LEDs to Troubleshoot. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39 Connecting to the Gateway’s Main Menu. . . . . . . . . . . . . . . . . . . . . . . . . .39 Troubleshooting the ISP Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40 Troubleshooting a TCP/IP Network Using a Ping Utility. . . . . . . . . . . . . . .40 Testing the LAN Path to Your Gateway . . . . . . . . . . . . . . . . . . . . . . . . .41 Testing the Path from Your PC to a Remote Device . . . . . . . . . . . . . . .41 Wireless Performance and Gateway Location . . . . . . . . . . . . . . . . . . . . . .42

Appendix A Default Settings and Technical Specifications

Factory Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

Appendix B Related Documents

Appendix C Notification of Compliance

Index

4 | Table of Contents

1. Connecting to the Internet

1

 

 

 

 

For help installing the gateway, see the Wireless Cable Gateway CG3000D-1CXNAS Quick Install Guide.

This chapter describes how to configure your gateway’s Internet connection and includes these sections:

“Gateway Front Panel” on page 6.

“Gateway Rear Panel” on page 7.

“Logging Into Your Gateway” on page 7.

“Viewing the Basic Settings” on page 9.

For information about product features and compatible NETGEAR products, see the NETGEAR website at http://www.netgear.com.

Note: For optimal performance, place the gateway vertically in the stand. Do not mount this unit to a wall; it is not suitable for wall mounting.

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Gateway Front Panel

Figure 1 Gateway front view

You can use the LEDs to verify status and connections. The following table lists and describes each LED and button on the front panel of the gateway.

 

LED

Description

 

 

Green: Power is supplied to the cable modem.

 

 

Blinking: Power on self-test.

 

 

 

Power

Off: No power.

 

 

Green: One or more downstream channels is locked.

 

 

 

 

Blinking: The unit is scanning for a downstream channel.

 

Downstream

Off: No downstream channel is locked.

 

 

Green: One or more upstream channels is locked.

 

 

 

 

Blinking: The unit is scanning for an upstream channel.

 

Upstream

Off: No upstream channel is locked.

 

 

Solid green: The cable modem is online.

 

 

Blinking: The cable modem is synchronizing with the cable provider’s CMTS.

 

Internet

Off: The cable modem is offline.

 

 

Green indicates 1,000 Mbps. Amber indicates 100/10 Mbps.

 

 

 

 

Solid: An Ethernet device is connected and powered on.

 

LAN (Ethernet)

Blinking: Data is being transmitted or received on the Ethernet port.

 

 

Off: No Ethernet device is detected on the Ethernet port.

 

Button

Description

 

 

Turn the wireless radio in the gateway on and off. The wireless radio is on by default. The

 

 

LED located below this button indicates if the wireless radio is on or off.

 

Wireless

 

 

On/Off

 

 

 

Pushing this button opens a 2-minute window for the gateway to connect with other

 

 

WPS-enabled devices. For more information, about using the WPS method to implement

 

WPS

security, see the “Using Push 'N' Connect (WPS) Wireless Setup” on page 13

 

 

 

 

 

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Gateway Rear Panel

 

 

 

 

USB

Coaxial

Power

Power On/Off

 

 

 

 

 

 

 

 

port

cable

adapter

button

Ethernet

LAN ports

connector

input

 

Figure 2 Gateway rear panel

The rear panel includes the following connections, viewed from left to right:

Four Gigabit-Ethernet LAN ports: Use these ports to connect local computers.

USB port: The USB port is a USB host and can be used for connecting a USB hard drive, flash drive, or printer.

Coaxial cable connector: Attach coaxial cable to the cable service provider’s connection.

Power: Power adapter input.

Power On/Off button.

Note: You can return the gateway to its factory settings. On the bottom of the gateway, press and hold the Restore Factory Settings button for over 7 seconds. The gateway resets, and returns to its factory settings. See “Factory Default Settings” in Appendix A.

Logging Into Your Gateway

You can log in to the gateway to view or change its settings. Links to Knowledge Base and documentation are also available on the gateway main menu.

Note: To connect to the gateway you must use a computer configured for DHCP (most computers are). For help with configuring DHCP, see the instructions that came with your computer or see the link to the online document in “Preparing a Computer for Network Access” in Appendix B.

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When you have logged in, if you do not click Logout, the gateway waits for 5 minutes after no activity before it automatically logs you out.

To log in to the gateway:

1.On the computer that is connected to the gateway with an Ethernet cable, type http://192.168.0.1 in the address field of your Internet browser.

A login window opens.

2.Log in with the user name admin and its default password of password. When you connect to the gateway the Gateway Status screen displays.

Figure 3 Gateway Status screen

To view the gateway’s settings for the Internet connection, see the following section,

“Viewing the Basic Settings” on page 9.

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Viewing the Basic Settings

The Basic Settings screen shows the Internet settings for the gateway.

To view or configure the basic settings:

1. Select Basic Settings from the main menu.

2.You can fill in the Domain Name and Device Name fields.

By default, the Dynamic IP radio button is selected. This allows the gateway to download network configuration from your ISP.

Select Static IP only if your ISP has assigned you a permanent, fixed (static) IP address.

3.If you select Static IP, more fields appear on the screen. Fill in these fields so the gateway can connect to the Internet:

Static IP Address. The fixed IP address that your ISP has assigned to you.

Static IP Mask. The network number portion of an IP address. Unless you are implementing subnetting, use 255.255.0.0 as the subnet mask.

Primary DNS. A DNS server is a host on the Internet that translates Internet names (such as www.netgear.com) to numeric IP addresses. Typically your ISP transfers the IP address of one or two DNS servers to your Gateway during login. If the ISP does not transfer an address, you must obtain it from the ISP and enter it manually here. If you enter an address here, you should reboot your PCs after configuring the Gateway.

Secondary DNS. If applicable, enter the address of your ISP’s secondary DNS server.

4.If you made changes, click Apply so that the changes take effect.

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2. Wireless Configuration

2

 

 

 

 

Note: Before changing wireless settings, connect the gateway and set up its Internet connection as described in the Wireless Cable Gateway CG3000D-1CXNAS Quick Install Guide.

This chapter includes:

Setting Up Your Wireless Network.

“Manually Configuring Wireless Settings” on page 11.

“Using Push 'N' Connect (WPS) Wireless Setup” on page 13.

“Wi-Fi Multimedia” on page 16.

“Advanced Wireless Settings” on page 17.

For more information about wireless technology, also see the link to the online document “Wireless Communications” in Appendix B.

Setting Up Your Wireless Network

To set up the wireless network, you can enter wireless settings, (see “Manually Configuring Wireless Settings” on page 11) or you can use Wi-Fi Protected Setup (WPS), described in

“Using Push 'N' Connect (WPS) Wireless Setup” on page 13. To wirelessly connect to the gateway, a computer or wireless device must be configured with the same wireless settings as the gateway.

The default wireless network name (SSID) for the gateway is Wireless. NETGEAR recommends that you change this for better wireless security and to make it easier to recognize your network when you want to connect to it wirelessly.

By default the gateway works with WPA and WPA 2 wireless security. The default

passphrase is the last 6 digits of the Wi-Fi MAC address.

To use Push 'N' Connect (WPS), your wireless computers and equipment must support WPS technology. See “Using Push 'N' Connect (WPS) Wireless Setup” on page 13.

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Manually Configuring Wireless Settings

You can manually configure the wireless settings and security for your gateway from the Wireless Settings screen.

To view or configure the wireless settings:

1.If you are located near the gateway, use an Ethernet cable to connect your computer to the gateway while you are changing the wireless settings.

Note: If you connect wirelessly to the gateway and then change its wireless network name (SSID) or wireless security, you will be disconnected after you click Apply.

2.Log in to the gateway as described in “Logging Into Your Gateway” on page 7.

3.In the main menu, under Setup, select Wireless Settings to display this screen.

4.Specify the Wireless Network settings.

Name (SSID): The name of the wireless network.

Region: The location where the gateway will operate.

Channel: The available channels depend on the region. Some countries have laws specifying which channels should be used.

802.11 Mode: This is set to Up to 145 Mbps by default. You can specify the mode to support faster equipment or legacy equipment.

5.For help with Security Options, see the following sections

6.If you made changes, click Apply so that they take effect.

WPA or WPA2 Wireless Security

By default the gateway is set up to work with both WPA and WPA2 wireless security. (This security option is already selected.) You can specify the Network Key, which works like a password to access the wireless network.

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To set up WPA or WPA2 wireless security:

1.In the Security Options section of the Wireless Settings screen, leave the default setting or select one of the WPA settings:

WPA-PSK. This setting provides the TKIP encryption type and a pre-shared key passphrase.

WPA2-PSK. This setting provides the AES encryption type and a pre-shared key passphrase.

2.Depending on the WPA settings that you select, enter the required information.

For WPA-PSK or WPA2-PSK, enter the

pre-shared key, which is a passphrase between 8 and 63 characters. The default WPA passphrase is the 13-character serial number of your gateway.

3.Click Apply to save your settings.

Note: If you plan to use WPS, and you want to keep your wireless settings the same, go to the Advance Wireless Settings screen and make sure that the Keep Existing Settings checkbox is selected. See

“Advanced Wireless Settings” on page 17.

4.Configure your wireless computers with the same WPA2 or WPA settings as your gateway so that you will be able to connect.

WEP Security

Note: By default, the gateway is set up to work with WPA and WPA2 wireless security, both of which are newer than WEP. Typically, the only reason you might need to set up WEP would be to allow access to older wireless computers or devices that cannot support WPA.

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To set up WEP wireless security:

1.In the Wireless Settings screen, select the WEP radio button in the Security Options section.

2.Select the Authentication from the drop-down list.The default is Automatic.

3.Depending on the encryption strength that you want, select one of these WEP Encryption options:

64-bit encryption

128-bit encryption

4.Enter a Passphrase (recommended) or WEP Keys:

To use a passphrase and generate

keys, enter a passphrase and click Generate.

To enter the keys, fill in the Key 1 through Key 4 fields. Write down the keys and keep them in a secure location.

-For 64-bit WEP, enter 10 hexadecimal digits (any combination of 0–9 or A–F). For 128-bit WEP, enter 26 hexadecimal digits.

-Select which key will be the default, which will be used to encrypt data transmissions. The other keys can only be used to decrypt received data.

5.Click Apply to save your settings.

6.Configure your wireless computers with the same WEP settings as your gateway so that you will be able to connect. If you entered the keys, you will need to type them exactly as you did when you set up the gateway.

Using Push 'N' Connect (WPS) Wireless Setup

Push 'N' Connect (WPS) can be a quick way to automatically set up your gateway’s wireless network and set up your wireless computer to connect to it at the same time. WPS, also called Wi-Fi Protected Setup, is relatively new technology, so before you decide to use it, check to make sure your wireless computers and devices support WPS. Look for the

symbol on all the computers that will connect wirelessly to the gateway.

If you do not see the symbol on all the computers that will connect to the wireless network, then you should manually set up your network first (see Manually Configuring Wireless Settings). After that, you can still use WPS to set up the wireless connection for the computers that support WPS.

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Note: All WPS-capable products should be compatible with the gateway. For more detailed information about the WPS standard, see http://www.wi-fi.org).

There are two Push 'N' Connect methods, Push Button and PIN (personal identification number).

Push Button. This is the preferred method. See the following section, Using the WPS Button.

PIN. See “Using a PIN” on page 15.

Using the WPS Button

You can use the WPS button to automatically set up wireless settings in your gateway and to set up your wireless computer to connect to it.

Note: The first time you use WPS it will assign a random network name (SSID) and a random passphrase to your wireless network. If you want to keep the network name and passphrase you specified in the Wireless Settings screen, you must select the Keep Wireless Settings checkbox in the Advanced Wireless Settings screen. See

“Advanced Wireless Settings” on page 17.

To use the WPS button:

1.First, make sure you know how WPS works on your computer or wireless device. If it works with WPS, it has a WPS utility and might also have a WPS button that you can press.

2.Log in to the gateway as described in “Logging Into Your Gateway” on page 7.

3.In the main menu, select WPS Settings, and then click Next. The Add WPS Client screen displays:

Any computer or wireless device that will wirelessly connect to the gateway is a client. After it is added as a client, it will be able to automatically connect to the gateway.

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4. Either click the WPS button, or press the button on the front of the gateway.

The WPS LED on the front of the gateway begins to blink.

The gateway tries to communicate with the wireless computer or device for 2 minutes.

If the Security Option in the Wireless Settings screen was set to Disabled, it is automatically changed to WPA-PSK [TKIP] + WPA2-PSK [AES] including a random wireless security password.

5.Go to the wireless computer, and run its WPS configuration utility. Follow the utility’s instructions to click a WPS button.

When the computer connects to the wireless network, the gateway sends its SSID and WPA-PSK or WPA2-PSK configuration to that computer.

6.On the computer that just joined the wireless network, make sure you can connect to the Internet. You should see the gateway’s Internet LED blink, showing that its Internet connection is in use.

Using a PIN

1.First, make sure you know how WPS works on your computer or wireless device. If it works with WPS, it has a WPS utility. Use this utility to determine the PIN for your wireless computer or device.

2.Log in to the gateway as described in “Logging Into Your Gateway” on page 7.

3.In the main menu, select WPS Settings. The Add WPS Client screen displays.

Any computer or wireless device that will wirelessly connect to the gateway is a client. After it is added as a client, it will be able to automatically connect to the gateway.

4.Select the PIN radio button.

5.Type the PIN that you located in Step 1 in the Enter Client’s PIN field, and then click Next.

The WPS LED on the front of the gateway begins to blink.

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The gateway tries to communicate with the wireless computer or device for 4 minutes.

If the Security Option in the Wireless Settings screen was set to Disabled, it is automatically changed to WPA-PSK (including a PSK security password).

When the computer connects to the wireless network, the gateway sends its SSID and WPA-PSK or WPA2-PSK configuration to that computer.

6.On the computer that just joined the wireless network, make sure you can connect to the Internet. You should see the gateway’s Internet LED blink, showing that its Internet connection is in use.

Wi-Fi Multimedia

You can use the Multimedia page to set up wireless multimedia Quality of Service (QoS).

To set up Wi-Fi Multimedia:

1.Log in to the gateway as described in “Logging Into Your Gateway” on page 7.

2.In the main menu, under Setup, select Wi-Fi Multimedia.

3.In the WMM Support field, select On to enable WMM.

4.In the No-Acknowledgement field, select Off or On to specify whether acknowledgement (ACK) messages are used.

Usually, this field is set to Off. This might improve the efficiency of packet transmission. If wireless communication quality is poor at your location (this could happen if there is a lot of interference), set this field to On so that you are notified when a package is lost.

5.To conserve battery power in smaller devices that are connected to the gateway, set the

Power Save Support field to On.

6.Click Apply to save your settings.

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