Blackberry ENTERPRISE SERVER FOR NOVELL GROUPWISE User Manual

Feature and Technical Overview

BlackBerry Enterprise Server for Novell GroupWise

Version: 4.1 | Service Pack: 6

SWDT305802-456826-0820070122-001

Contents
1	New in this release.............................................................................................................................................................	3
2 BlackBerry Enterprise Server architecture....................................................................................................................		9
	Architecture: BlackBerry Enterprise Server.............................................................................................................................	9
	Architecture: BlackBerry Enterprise Server remote components........................................................................................	13
3 BlackBerry Enterprise Server components and features............................................................................................		17
	BlackBerry messaging and collaboration services.................................................................................................................	17
	BlackBerry Messaging Agent................................................................................................................................................	17
	BlackBerry Collaboration Service.........................................................................................................................................	19
	BlackBerry Synchronization Service.....................................................................................................................................	22
	BlackBerry Attachment Service.............................................................................................................................................	23
	BlackBerry MDS...........................................................................................................................................................................	24
	BlackBerry Applications.........................................................................................................................................................	25
	Types of BlackBerry Applications..........................................................................................................................................	26
	BlackBerry MDS Connection Service...................................................................................................................................	27
	BlackBerry MDS Integration Service....................................................................................................................................	28
	BlackBerry device management................................................................................................................................................	30
	Wireless implementation of BlackBerry devices.................................................................................................................	30
	Centralized maintenance of BlackBerry devices................................................................................................................	30
	Controlling third-party applications on BlackBerry devices............................................................................................	31
	BlackBerry Enterprise Solution security...................................................................................................................................	31
	Master encryption keys..........................................................................................................................................................	32
	Standard message encryption...............................................................................................................................................	32
	Options for encrypting stored data......................................................................................................................................	33
	Controlling BlackBerry device access to the BlackBerry Enterprise Server...................................................................	35
	Management of BlackBerry device security over the wireless network using IT administration commands...........	36
	BlackBerry Policy Service...........................................................................................................................................................	36
	BlackBerry Configuration Panel................................................................................................................................................	38
4 BlackBerry Enterprise Server process flows..................................................................................................................		39
	Messaging process flows............................................................................................................................................................	39
	Process flow: Connecting to a messaging server...............................................................................................................	39
	Process flow: Sending a message to a BlackBerry device.................................................................................................	39

	Process flow: Sending a message from a BlackBerry device............................................................................................	40
	Process flow: Searching an organization's address book from a BlackBerry device....................................................	41
	Instant messaging process flows..............................................................................................................................................	42
	Process flow: Starting an instant messaging session using the BlackBerry Client for use with Microsoft Office
	Live Communications Server 2005 (Windows Messenger)...............................................................................................	42
	Process flow: Starting an instant messaging session using the BlackBerry Client for use with Microsoft Office
	Live Communications Server 2005 (Microsoft Office Communicator)...........................................................................	43
	Process flow: Starting an instant messaging session using the BlackBerry Client for use with Microsoft Office
	Communications Server 2007...............................................................................................................................................	45
	Process flow: Starting an instant messaging session using the BlackBerry Client for IBM Lotus Sametime...........	46
	Process flow: Starting an instant messaging session using the BlackBerry Client for Novell GroupWise Messenger
	....................................................................................................................................................................................................	48
	Process flow: Sending a file to a contact using the BlackBerry Client for IBM Lotus Sametime................................	49
	Message attachment process flows..........................................................................................................................................	50
	Process flow: Viewing a message attachment....................................................................................................................	50
	Process flow: Viewing an attachment through a link........................................................................................................	52
	Organizer data process flows....................................................................................................................................................	52
	Process flow: Synchronizing organizer data for the first time on a BlackBerry device................................................	53
	Process flow: Synchronizing subsequent changes to organizer data.............................................................................	54
	Mobile data process flows..........................................................................................................................................................	55
	Process flow: Requesting BlackBerry Browser content on a BlackBerry device............................................................	55
	Process flow: Requesting BlackBerry Browser content while access control is turned on for the BlackBerry MDS
	Connection Service.................................................................................................................................................................	56
	Process flow: Requesting BlackBerry Browser content with two-factor authentication turned on...........................	57
	Process flow: Pushing application content to a BlackBerry device.................................................................................	58
	Process flow: Requesting BlackBerry MDS Runtime Applications from a BlackBerry device.....................................	59
	BlackBerry device management process flows.......................................................................................................................	60
	Process flow: Activating the BlackBerry device over the wireless network...................................................................	60
	Process flow: Resending an IT policy to the BlackBerry device manually......................................................................	61
	Process flow: Authenticating the data on a BlackBerry device without connecting to the BlackBerry Infrastructure
	....................................................................................................................................................................................................	61
	Process flow: Sending an application to a BlackBerry device over the wireless network............................................	61
5	Glossary................................................................................................................................................................................	63
6	Legal notice..........................................................................................................................................................................	67

Feature and Technical Overview

New in this release

New in this release		1

	Feature	Description

	Rich-content email messages	BlackBerry® Enterprise Server version 4.1 SP6 supports HTML and rich-content
		email messages for BlackBerry devices that are running BlackBerry® Device
		Software version 4.5 or later. By default, this feature is turned on.
		If users reply to messages or forward messages using their BlackBerry devices,
		messages in HTML format or rich-content format appear in plain-text format.
		The BlackBerry Enterprise Server and its components support HTML email
		messages in a Japanese environment when the following options are selected in
		the regional and language settings of the computer: Install files for complex
		script and right-to-left languages, and Install files for East Asian languages.
	View meeting invitee availability	Users can view the availability of meeting invitees on BlackBerry devices that
		are running BlackBerry Device Software version 4.5 or later. You can turn off this
		feature using the BlackBerry Manager.
	Remote search for email messages	Users can search for email messages that are located on the messaging server
		using BlackBerry devices that are running BlackBerry Device Software version
		4.5 or later. You can turn off this feature using the BlackBerry Manager.
		By default, the remote search feature can only retrieve messages that contain
		the full search term that the user types.
	Download native attachment formats	Users can download message attachments in any native format on BlackBerry
		devices that are running BlackBerry Device Software version 4.5 or later. Users
		can open and make changes to native file formats using an appropriate third-
		party application on their BlackBerry devices. Depending on the file format, users
		might be able to open a file using the media application on their BlackBerry
		devices.
		You can specify the maximum file size of attachments that users can download
		to their BlackBerry devices.
	Attachment support for .amr file	The BlackBerry Attachment Service now supports the .amr audio file format.
	format

Feature and Technical Overview

New in this release

Feature	Description

Separate messages list on BlackBerry	You can add a separate messages list to users’ BlackBerry devices that contains
devices for messages received from	messages received from BlackBerry Enterprise Server instances only. This feature
BlackBerry Enterprise Server instances	is turned off by default. For more information about how to turn on this feature,
	visit www.blackberry.com/support to see article KB15003.
Monitor wireless application push	The new Software Config Status tab in the BlackBerry Manager allows you to
failures	view any issues with the wireless delivery of applications.
Apply application control policies to	You can now apply application control policies to BlackBerry MDS Runtime
BlackBerry MDS Runtime Applications	Applications that are running on the BlackBerry® MDS Runtime version 4.5 or
	later.
	The “Allow External Access” property in BlackBerry MDS Integration Service
	device policies does not apply to BlackBerry devices running BlackBerry MDS
	Runtime version 4.5 or later. To apply this property, you must apply an application
	control policy to a BlackBerry MDS Runtime Application. For more information,
	see the BlackBerry Enterprise Server Administration Guide.
Unconditional message encryption for	All messages exchanged between BlackBerry devices and the BlackBerry MDS
the BlackBerry MDS Integration	Integration Service are now encrypted by default.
Service
Support for Microsoft® SQL Server®	The BlackBerry Enterprise Server now supports the Microsoft SQL Server 2005
2005 (64-bit)	(64-bit) database management system.
Enhanced control of lost and stolen	You can specify a delay (in hours) when using the Erase Data And Disable
BlackBerry devices	Handheld IT administration command over the wireless network. This change
	applies to BlackBerry Device Software version 4.5 or later.
	The remote password reset cryptographic protocol is designed to allow you to
	set the BlackBerry device password remotely, even if content protection is
	enabled on the BlackBerry device. This change applies to BlackBerry Device
	Software version 4.3 or later.
Specify algorithms that BlackBerry	You can use the Weak Digest Algorithms IT policy rule to specify algorithms that
devices consider weak	BlackBerry devices consider weak. This IT policy rule can be applied to BlackBerry
	devices running BlackBerry Device Software version 4.3 or later.

Feature and Technical Overview

New in this release

Feature	Description

	The BlackBerry Enterprise Server uses the list of weak digest algorithms when
	verifying that the certificate chains for the certificates that BlackBerry devices
	use with the SSL protocol over connections to external web servers are strong
	enough.
	BlackBerry devices use the list of weak digest algorithms when verifying that the
	digital signatures on messages that BlackBerry devices receive are not generated
	using a weak hash digest. BlackBerry devices use the list of weak digest
	algorithms when verifying that the certificate chains for the certificates used to
	sign messages that BlackBerry devices receive do not contain hashes generated
	using a weak digest.
Digitally sign BlackBerry MDS	Developers can digitally sign BlackBerry MDS Runtime Applications that they
Runtime Applications	create using BlackBerry® MDS Studio, before publishing these applications to
	the BlackBerry MDS Application Repository.
	BlackBerry devices support using a private key with a corresponding certificate
	in X.509 syntax to digitally sign BlackBerry MDS Runtime Applications. The
	BlackBerry MDS Integration Service verifies the digital signature on the
	BlackBerry MDS Runtime Application code before sending the application to
	BlackBerry devices over the wireless network. When the BlackBerry device
	receives the BlackBerry MDS Runtime Application, it displays the certificate
	subject details as the code signer identity, and prompts the BlackBerry device
	user to accept or reject the application.
Apply an encoding scheme to	You can apply an encoding scheme to BlackBerry data using transcoder
BlackBerry data using transcoder	application code.
application code	Third-party application developers can create encoding schemes that encrypt,

	convert, or otherwise change the format of BlackBerry device data.
	This feature applies to BlackBerry devices running BlackBerry Device Software
	version 4.5 or later.
Firewall Whitelist Addresses IT policy	You can use the Firewall Whitelist Addresses IT policy rule to specify the list of
rule	email addresses that the BlackBerry device firewall allows. The BlackBerry device
	receives messages from these email addresses even if the user blocks all
	incoming messages on the device. This IT policy rule can be applied to BlackBerry
	devices running BlackBerry Device Software version 4.2.3 or later.

Feature and Technical Overview

New in this release

Feature	Description

Changes to the BlackBerry	BlackBerry Enterprise Server version 4.1 SP6 contains changes to the BlackBerry
Configuration Database schema	Configuration Database schema. The changes occur in the upgrade file that is
	named UpgradeV20080410.sql.
Support for Microsoft® Office	The BlackBerry Collaboration Service supports Microsoft Office Communications
Communications Server 2007	Server 2007. BlackBerry Enterprise Server version 4.1 SP6 supports a new
	collaboration client for use with this instant messaging server: the BlackBerry®
	Client for use with Microsoft® Office Communications Server 2007.
Support for IBM® Lotus® Sametime®	The BlackBerry Collaboration Service supports IBM Lotus Sametime version 8.0.
version 8.0
New names for the BlackBerry	The collaboration client that was previously named BlackBerry® Instant
collaboration clients	Messaging for Microsoft® Office Live Communications Server 2005 is now
	named the BlackBerry® Client for use with Microsoft® Office Live
	Communications Server 2005.
	The collaboration client that was previously named BlackBerry® Instant
	Messaging for IBM® Lotus® Sametime® is now named the BlackBerry® Client
	for IBM® Lotus® Sametime®.
	The collaboration client that was previously named BlackBerry® Instant
	Messaging for Novell® GroupWise® Messenger is now named the BlackBerry®
	Client for Novell® GroupWise® Messenger.
Connecting the BlackBerry	Users can use the BlackBerry Client for IBM Lotus Sametime to send files to the
Collaboration Service to a remote	contacts in their contact lists. To optimize files for viewing on BlackBerry devices,
BlackBerry Attachment Service to	the BlackBerry Collaboration Service must be able to connect to the BlackBerry
support file transfer for the BlackBerry	Attachment Service.
Client for IBM Lotus Sametime	If you have not installed the on the same computer as the BlackBerry

	Collaboration Service, you must connect the BlackBerry Collaboration Service to
	the remote BlackBerry Attachment Service.
	For more information, see the BlackBerry Enterprise Server Installation Guide.
Control RIM value-added applications	You can use new and existing IT policy rules to control RIM value-added
	applications. For more information about new IT policy rules, see the Policy
	Reference Guide.

Feature and Technical Overview

New in this release

Feature	Description

New naming conventions for the BlackBerry® Mobile Data System and related software

The component of the BlackBerry Enterprise Server that was previously named the BlackBerry MDS Services is now named the BlackBerry MDS Integration Service. The term BlackBerry MDS Services now refers collectively to the BlackBerry MDS Integration Service and the BlackBerry MDS Connection Service.

BlackBerry® MDS Studio Applications are now named BlackBerry® MDS Runtime Applications. Java® applications that are developed for and used on BlackBerry devices are now named BlackBerry Java Applications. Browser applications that are developed for and used on BlackBerry devices are now named BlackBerry® Browser Applications. The term BlackBerry Applications refers collectively to BlackBerry MDS Runtime Applications, BlackBerry Java Applications, and BlackBerry Browser Applications.

The BlackBerry Manager UI and the BlackBerry Enterprise Server documentation reflect these new naming conventions.

Feature and Technical Overview

BlackBerry Enterprise Server architecture

Architecture: BlackBerry Enterprise Server

The BlackBerry® Enterprise Server consists of various components that are designed to perform the following actions:

•provide productivity tools and data from an organization's applications to its BlackBerry device users

•monitor other BlackBerry Enterprise Server components

•process, route, compress, and encrypt data

•communicate with the wireless network

Blackberry ENTERPRISE SERVER FOR NOVELL GROUPWISE User Manual

Feature and Technical Overview

Architecture: BlackBerry Enterprise Server

Component	Description

BlackBerry Attachment Service	The BlackBerry Attachment Service converts supported message attachments
	into a format that users can view on their BlackBerry devices.
BlackBerry Collaboration Service	The BlackBerry Collaboration Service provides a connection between your
	organization's instant messaging server and the collaboration client on
	BlackBerry devices.

Feature and Technical Overview

Architecture: BlackBerry Enterprise Server

Component	Description

BlackBerry Configuration Database	The BlackBerry Configuration Database is a relational database that contains
	configuration data that BlackBerry Enterprise Server components use. The
	BlackBerry Configuration Database includes the following data:
	•	details about the connection from the BlackBerry Enterprise Server to the
		wireless network
	•	user list
	•	address mappings between PINs and email addresses for BlackBerry MDS
		Connection Service push features
	•	read-only copy of each master encryption key
BlackBerry Controller	The BlackBerry Controller monitors the BlackBerry Enterprise Server
	components and restarts them if they stop responding.
BlackBerry Dispatcher	The BlackBerry Dispatcher compresses and encrypts all of the data that is sent
	to and from BlackBerry devices. It sends the data through the BlackBerry Router,
	to and from the wireless network.
BlackBerry Manager	The BlackBerry Manager connects to the BlackBerry Configuration Database.
	You can use the BlackBerry Manager to manage the BlackBerry Domain,
	including user accounts and device administration. The BlackBerry Domain
	consists of a single BlackBerry Configuration Database and all the BlackBerry
	Enterprise Server instances that use it.
BlackBerry MDS Connection Service	The BlackBerry MDS Connection Service enables users to access web content,
	the Internet, or your organization's intranet, and also enables applications on
	BlackBerry devices to connect to your organization's application or content
	servers for application data and updates.
BlackBerry MDS Integration Service	The BlackBerry MDS Integration Service provides application-level integration
	for BlackBerry® MDS Runtime Applications on BlackBerry devices. You can use
	the BlackBerry MDS Integration Service to install BlackBerry MDS Runtime
	Applications that are stored in the BlackBerry MDS Application Repository on
	BlackBerry devices. You can also use it to manage, update, and remove
	BlackBerry MDS Runtime Applications.
BlackBerry MDS Application	The BlackBerry MDS Application Repository stores BlackBerry MDS Runtime
Repository	Applications that your organization's developers can create and publish using
	the BlackBerry® MDS Studio or the BlackBerry® Plug-in for Microsoft® Visual

Feature and Technical Overview

Architecture: BlackBerry Enterprise Server

Component	Description

	Studio® developer tools. You can use the BlackBerry Manager to manage the
	BlackBerry MDS Runtime Applications that are stored in the BlackBerry MDS
	Application Repository.
BlackBerry Messaging Agent	The BlackBerry Messaging Agent connects to your organization's messaging
	server to provide messaging services, calendar management, address lookups,
	attachment viewing, attachment downloading, and encryption key generation.
	The BlackBerry Messaging Agent also acts as a gateway for the BlackBerry
	Synchronization Service to access organizer data on the messaging server. The
	BlackBerry Messaging Agent synchronizes configuration data between the
	BlackBerry Configuration Database and the message store databases.
BlackBerry Policy Service	The BlackBerry Policy Service performs administration services over the wireless
	network. It sends IT policies and IT administration commands and provisions
	service books. IT policies and IT administration commands define BlackBerry
	device security, settings for synchronizing data over the wireless network, and
	other configuration settings on BlackBerry devices. The BlackBerry Policy Service
	also sends service books to configure feature and component settings on
	BlackBerry devices.
BlackBerry Router	The BlackBerry Router connects to the wireless network to send data to and from
	BlackBerry devices. It also sends data within your organization's network to
	BlackBerry devices that are connected to computers with the BlackBerry® Device
	Manager.
BlackBerry Synchronization Service	The BlackBerry Synchronization Service synchronizes organizer data between
	BlackBerry devices and the messaging server over the wireless network.
organization's application or content	The organization's application or content server provides push applications and
server	intranet content for the BlackBerry MDS Services.
instant messaging server	The instant messaging server stores instant messaging accounts.
messaging server	The messaging server stores email accounts.
user's computer with the BlackBerry	The user's computer with the BlackBerry Device Manager enables users to
Device Manager	connect their BlackBerry devices to their computers using a serial or USB
	connection. The BlackBerry Enterprise Server and BlackBerry devices use this
	connection to send data between them.

Feature and Technical Overview

Architecture: BlackBerry Enterprise Server remote components

Component	Description

	Data traffic from BlackBerry devices bypasses the wireless network while
	BlackBerry devices are connected to users' computers. The BlackBerry Device
	Manager connects to the BlackBerry Router, which sends data directly to
	BlackBerry devices.
	Users can install the BlackBerry Device Manager separately from the
	BlackBerry® Desktop Manager or with it as part of the full BlackBerry® Desktop
	Software installation. The BlackBerry Device Manager is an optional component,
	but it is required to support a bypass connection to the BlackBerry Router.

Architecture: BlackBerry Enterprise Server remote components

You can install all BlackBerry® Enterprise Server components on one computer, or you can install certain components on separate computers. Different components impact system resources differently. You can choose to install only one remote component on each computer in your organization's environment.

Sample architecture with a remote BlackBerry Collaboration Service

Feature and Technical Overview

Architecture: BlackBerry Enterprise Server remote components

Sample architecture with a remote BlackBerry MDS Connection Service

Feature and Technical Overview

Architecture: BlackBerry Enterprise Server remote components

Sample architecture with a remote BlackBerry MDS Integration Service

Component	Description

BlackBerry Manager	A remote BlackBerry Manager enables you to manage the BlackBerry Domain
	from their computers.
BlackBerry Attachment Service	A remote BlackBerry Attachment Service can support multiple BlackBerry
	Enterprise Server instances.
	The BlackBerry Attachment Service can use increased system resources when it
	processes concurrent conversion requests. You can install the BlackBerry
	Attachment Service on a remote computer to increase the number of concurrent
	conversions without impacting message delivery.
BlackBerry Collaboration Service	A remote BlackBerry Collaboration Service can support multiple BlackBerry
	Enterprise Server instances.
	The BlackBerry Collaboration Service uses a persistent socket connection for
	each instant messaging session. You can install the BlackBerry Collaboration
	Service on a remote computer to maximize the number of available sockets.

Feature and Technical Overview

Architecture: BlackBerry Enterprise Server remote components

Component	Description

	You can install only one type of BlackBerry Collaboration Service (for example,
	IBM® Lotus® Sametime®), and users can use only one type of enterprise instant
	messaging application on their BlackBerry devices.
BlackBerry MDS Connection Service	A remote BlackBerry MDS Connection Service can support multiple BlackBerry
	Enterprise Server instances.
	The BlackBerry MDS Connection Service can use increased system resources
	when it processes content requests. You can install the BlackBerry MDS
	Connection Service on a remote computer to minimize the impact on message
	and data delivery.
BlackBerry MDS Integration Service	A remote instance of the BlackBerry MDS Integration Service can support
	multiple BlackBerry Enterprise Server instances and one BlackBerry MDS
	Application Repository.
	The BlackBerry MDS Integration Service can use increased system resources
	when processing content requests. You can install a BlackBerry MDS Integration
	Service on a remote computer to minimize the impact on message delivery.
BlackBerry MDS Application	A remote BlackBerry MDS Application Repository can support one instance of
Repository	the BlackBerry MDS Integration Service. You must install the BlackBerry MDS
	Application Repository on the same database server as the BlackBerry
	Configuration Database.
BlackBerry Router	A remote BlackBerry Router can support multiple BlackBerry Enterprise Server
	instances.
	The BlackBerry Router does not use many system resources, but it is a critical
	connection point for the BlackBerry® Enterprise Solution. You can install multiple
	standby instances of the BlackBerry Router as failover locations in the event that
	the active BlackBerry Router is unavailable.
BlackBerry Configuration Database	A remote BlackBerry Configuration Database can support multiple BlackBerry
	Enterprise Server instances, which creates a BlackBerry Domain.

Feature and Technical Overview

BlackBerry Enterprise Server components and features

BlackBerry messaging and collaboration services

The BlackBerry® messaging and collaboration services provide a wireless extension of an organization's messaging environment. These services include the BlackBerry Messaging Agent, the BlackBerry Collaboration Service, the BlackBerry Synchronization Service, and the BlackBerry Attachment Service.

BlackBerry Messaging Agent

The BlackBerry® Messaging Agent connects to an organization's messaging server and provides messaging services, calendar management, address lookups, attachment viewing, attachment downloading, and encryption key generation. The BlackBerry Messaging Agent also acts as a gateway for the BlackBerry Synchronization Service to access organizer data on the messaging server. The BlackBerry Messaging Agent synchronizes configuration data between the BlackBerry Configuration Database and the message store databases.

The BlackBerry Messaging Agent integrates with existing email accounts in your organization. The BlackBerry Messaging Agent redirects messages from users’ email applications to their BlackBerry devices automatically. If users configure identical signatures on their BlackBerry devices and in their email accounts, recipients cannot distinguish between the messages sent from BlackBerry devices and those sent from email applications.

When users move or delete messages or mark messages as read or unread on their BlackBerry devices or in their email applications, the BlackBerry Messaging Agent reconciles these changes over the wireless network between their BlackBerry devices and the email applications. By default, both BlackBerry devices and the BlackBerry® Enterprise Server reconcile email messages over the wireless network.

Wireless messaging features

BlackBerry® device users can use many of the same messaging features that are available in the email applications on their computers.

Feature	Description

email reconciliation	The BlackBerry® Enterprise Server reconciles the status of messages between
	users' BlackBerry devices and their email applications. If users delete, archive,
	or move messages to personal folders in their email applications, the messages
	are deleted from the message list on the users' BlackBerry devices. If users mark
	messages as read or unread in their email applications, the messages appear
	with the same status on their BlackBerry devices.

Feature and Technical Overview

BlackBerry messaging and collaboration services

Feature	Description

	Administrators can turn off wireless email reconciliation.
email message filters	Users and BlackBerry Enterprise Server administrators can create and change
	email message filters. Email message filters determine the actions that the
	BlackBerry Enterprise Server takes if incoming messages match specific criteria:
	forward, forward with priority, or do not forward to BlackBerry devices. For
	example, users can create email message filters to forward messages from
	specific senders to their BlackBerry devices with high priority.
message forwarding	Users can turn off message forwarding to their BlackBerry devices, for example,
	if they are outside of a wireless coverage area. Administrators can also turn off
	message forwarding to users' BlackBerry devices.
signature	Users can add a signature to all of the messages that they send from their
	BlackBerry devices. Administrators can add a signature and disclaimers to all of
	the messages that the members of a user group send or a specific user sends.
contact lookup	Users can search for a contact’s first name, last name, or both in their
	organization's directory. The BlackBerry Enterprise Server returns results for up
	to 20 of the closest matches.
contact list updates	When users select contacts from the contact lookup results, they can add the
	contacts to the contact lists on their BlackBerry devices.
custom fields in the contact list	If your organization maintains custom fields in users’ personal contact lists, you
	can map these fields to corresponding fields that appear in the contact list on
	BlackBerry devices. Users can use these custom fields to search for contacts on
	their BlackBerry devices.
downloading attachments	Users with BlackBerry® Device Software version 4.5 or later can download
	attachments in any native format to their BlackBerry devices. Users can open
	and make changes to native file formats using an appropriate third-party
	application on their BlackBerry devices. Depending on the file format, users
	might be able to open files using the media application on their BlackBerry
	devices.
	To manage network resources in your organization's environment, you can
	change the maximum file size of attachments that users can download to their
	BlackBerry devices.

Feature and Technical Overview

BlackBerry messaging and collaboration services

Feature	Description

save sent messages	Users can configure their BlackBerry devices to save copies of messages that
	they send from their BlackBerry devices in the sent items folder in their email
	applications.

BlackBerry Collaboration Service

The BlackBerry® Collaboration Service provides a connection between an organization's instant messaging server and the collaboration client on BlackBerry devices. The BlackBerry Collaboration Service integrates with existing instant messaging applications. The BlackBerry® Enterprise Server supports the following collaboration clients:

•BlackBerry® Client for use with Microsoft® Office Live Communications Server 2005

•BlackBerry® Client for use with Microsoft® Office Communications Server 2007

•BlackBerry® Client for IBM® Lotus® Sametime®

•BlackBerry® Client for Novell® GroupWise® Messenger

The BlackBerry Collaboration Service sends messages between the organization's instant messaging server, the BlackBerry Enterprise Server, and BlackBerry devices using public APIs, protocols that are defined by IBM, Microsoft, and Novell, and a Research In Motion proprietary protocol.

Instant messaging features

Using the collaboration clients on their BlackBerry® devices, users can use many of the same features that are available in the instant messaging applications on their computers.

Feature	Description

session management	You can specify the number of simultaneous instant messaging sessions that the
	BlackBerry Collaboration Service supports. You can also specify a timeout
	threshold, after which the BlackBerry Collaboration Service ends inactive
	sessions automatically and permits new sessions to start.
	You can control whether users of certain versions of the BlackBerry® Client for
	IBM® Lotus® Sametime® or the BlackBerry® Client for Novell® GroupWise®
	Messenger can see an icon on their BlackBerry devices when contacts in their
	contact lists are using the same collaboration clients. By default, the icon
	appears.
conversations with multiple contacts	Users can start and manage conversations with multiple instant messaging
	contacts on their BlackBerry devices.

Feature and Technical Overview

BlackBerry messaging and collaboration services

Feature	Description

availability status	Users can change their availability status while they are logged in to their
	collaboration clients. For example, users can set their availability status to away
	or busy.
presence updates	Using the latest version of the collaboration clients, users can set their
	availability status to display as away if they do not use their BlackBerry devices
	for a specified period of time.
presence level	Using the latest version of the BlackBerry® Client for use with Microsoft® Office
	Communications Server 2007, users can set the presence level of contacts in
	their contact lists. Each presence level consists of rules that determine how a
	contact can interact with a user through the instant messaging application. For
	example, users can assign the Personal presence level to their contacts.
contact pictures	Using the latest version of the collaboration clients, users can add pictures to
	the contacts in their contact lists. The pictures that users add using the
	collaboration clients on their BlackBerry devices are not synchronized with the
	instant messaging applications on users' computers.
synchronized contact lists	The instant messaging contact lists on users' BlackBerry devices are
	synchronized with the contact lists in their organization's instant messaging
	application.
contact alerts	Users can request alerts when specific contacts become available.
file transfer	Using the latest version of the BlackBerry Client for IBM Lotus Sametime, users
	can send files to contacts in their contact lists. Recipients can view supported
	file formats on their BlackBerry devices.
link instant messaging contacts to the	Using the latest version of the collaboration clients, users can link instant
BlackBerry contact list	messaging contacts to existing contact list entries on their BlackBerry devices,
	or they can create new contact list entries for instant messaging contacts and
	populate them with information from their organization's messaging server.
send email messages from contact list	Using the latest version of the collaboration clients on their BlackBerry devices,
	users can send email messages to contacts directly from their contact lists.
call contacts	Using the latest version of the collaboration clients on their BlackBerry devices,
	users can call instant messaging contacts directly from their contact lists. After
	a user starts an instant messaging conversation with a contact, the user can

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