Blackberry ENTERPRISE SERVER FOR NOVELL GROUPWISE User Manual

Feature and Technical Overview

BlackBerry Enterprise Server for Novell GroupWise

Version: 4.1 | Service Pack: 6

SWDT305802-456826-0820070122-001

Contents

1 New in this release............................................................................................................................................................. 3

2 BlackBerry Enterprise Server architecture.................................................................................................................... 9

Architecture: BlackBerry Enterprise Server............................................................................................................................. 9

Architecture: BlackBerry Enterprise Server remote components........................................................................................ 13

3 BlackBerry Enterprise Server components and features............................................................................................ 17

BlackBerry messaging and collaboration services................................................................................................................. 17

BlackBerry Messaging Agent................................................................................................................................................ 17

BlackBerry Collaboration Service......................................................................................................................................... 19

BlackBerry Synchronization Service..................................................................................................................................... 22

BlackBerry Attachment Service............................................................................................................................................. 23

BlackBerry MDS........................................................................................................................................................................... 24

BlackBerry Applications......................................................................................................................................................... 25

Types of BlackBerry Applications.......................................................................................................................................... 26

BlackBerry MDS Connection Service................................................................................................................................... 27

BlackBerry MDS Integration Service.................................................................................................................................... 28

BlackBerry device management................................................................................................................................................ 30

Wireless implementation of BlackBerry devices................................................................................................................. 30

Centralized maintenance of BlackBerry devices................................................................................................................ 30

Controlling third-party applications on BlackBerry devices............................................................................................ 31

BlackBerry Enterprise Solution security................................................................................................................................... 31

Master encryption keys.......................................................................................................................................................... 32

Standard message encryption............................................................................................................................................... 32

Options for encrypting stored data...................................................................................................................................... 33

Controlling BlackBerry device access to the BlackBerry Enterprise Server................................................................... 35

Management of BlackBerry device security over the wireless network using IT administration commands........... 36

BlackBerry Policy Service........................................................................................................................................................... 36

BlackBerry Configuration Panel................................................................................................................................................ 38

4 BlackBerry Enterprise Server process flows.................................................................................................................. 39

Messaging process flows............................................................................................................................................................ 39

Process flow: Connecting to a messaging server............................................................................................................... 39

Process flow: Sending a message to a BlackBerry device................................................................................................. 39

Process flow: Sending a message from a BlackBerry device............................................................................................ 40

Process flow: Searching an organization's address book from a BlackBerry device.................................................... 41

Instant messaging process flows.............................................................................................................................................. 42

Process flow: Starting an instant messaging session using the BlackBerry Client for use with Microsoft Office

Live Communications Server 2005 (Windows Messenger)............................................................................................... 42

Process flow: Starting an instant messaging session using the BlackBerry Client for use with Microsoft Office

Live Communications Server 2005 (Microsoft Office Communicator)........................................................................... 43

Process flow: Starting an instant messaging session using the BlackBerry Client for use with Microsoft Office

Communications Server 2007............................................................................................................................................... 45

Process flow: Starting an instant messaging session using the BlackBerry Client for IBM Lotus Sametime........... 46

Process flow: Starting an instant messaging session using the BlackBerry Client for Novell GroupWise Messenger

.................................................................................................................................................................................................... 48

Process flow: Sending a file to a contact using the BlackBerry Client for IBM Lotus Sametime................................ 49

Message attachment process flows.......................................................................................................................................... 50

Process flow: Viewing a message attachment.................................................................................................................... 50

Process flow: Viewing an attachment through a link........................................................................................................ 52

Organizer data process flows.................................................................................................................................................... 52

Process flow: Synchronizing organizer data for the first time on a BlackBerry device................................................ 53

Process flow: Synchronizing subsequent changes to organizer data............................................................................. 54

Mobile data process flows.......................................................................................................................................................... 55

Process flow: Requesting BlackBerry Browser content on a BlackBerry device............................................................ 55

Process flow: Requesting BlackBerry Browser content while access control is turned on for the BlackBerry MDS

Connection Service................................................................................................................................................................. 56

Process flow: Requesting BlackBerry Browser content with two-factor authentication turned on........................... 57

Process flow: Pushing application content to a BlackBerry device................................................................................. 58

Process flow: Requesting BlackBerry MDS Runtime Applications from a BlackBerry device..................................... 59

BlackBerry device management process flows....................................................................................................................... 60

Process flow: Activating the BlackBerry device over the wireless network................................................................... 60

Process flow: Resending an IT policy to the BlackBerry device manually...................................................................... 61

Process flow: Authenticating the data on a BlackBerry device without connecting to the BlackBerry Infrastructure

.................................................................................................................................................................................................... 61

Process flow: Sending an application to a BlackBerry device over the wireless network............................................ 61

5 Glossary................................................................................................................................................................................ 63

6 Legal notice.......................................................................................................................................................................... 67

Feature and Technical Overview

New in this release

Feature Description

Rich-content email messages BlackBerry® Enterprise Server version 4.1 SP6 supports HTML and rich-content

email messages for BlackBerry devices that are running BlackBerry® Device Software version 4.5 or later. By default, this feature is turned on.

If users reply to messages or forward messages using their BlackBerry devices, messages in HTML format or rich-content format appear in plain-text format.

The BlackBerry Enterprise Server and its components support HTML email messages in a Japanese environment when the following options are selected in the regional and language settings of the computer: Install files for complex script and right-to-left languages, and Install files for East Asian languages.

View meeting invitee availability Users can view the availability of meeting invitees on BlackBerry devices that

are running BlackBerry Device Software version 4.5 or later. You can turn off this feature using the BlackBerry Manager.

Remote search for email messages Users can search for email messages that are located on the messaging server

using BlackBerry devices that are running BlackBerry Device Software version

4.5 or later. You can turn off this feature using the BlackBerry Manager.

By default, the remote search feature can only retrieve messages that contain the full search term that the user types.

Download native attachment formats Users can download message attachments in any native format on BlackBerry

devices that are running BlackBerry Device Software version 4.5 or later. Users can open and make changes to native file formats using an appropriate thirdparty application on their BlackBerry devices. Depending on the file format, users might be able to open a file using the media application on their BlackBerry devices.

Attachment support for .amr file format

You can specify the maximum file size of attachments that users can download to their BlackBerry devices. The BlackBerry Attachment Service now supports the .amr audio file format.

Feature and Technical Overview

Feature Description

Separate messages list on BlackBerry devices for messages received from BlackBerry Enterprise Server instances

You can add a separate messages list to users’ BlackBerry devices that contains messages received from BlackBerry Enterprise Server instances only. This feature is turned off by default. For more information about how to turn on this feature,

visit www.blackberry.com/support to see article KB15003. Monitor wireless application push failures Apply application control policies to BlackBerry MDS Runtime Applications

The new Software Config Status tab in the BlackBerry Manager allows you to

view any issues with the wireless delivery of applications.

You can now apply application control policies to BlackBerry MDS Runtime

Applications that are running on the BlackBerry® MDS Runtime version 4.5 or

later.

The “Allow External Access” property in BlackBerry MDS Integration Service

device policies does not apply to BlackBerry devices running BlackBerry MDS

Runtime version 4.5 or later. To apply this property, you must apply an application

control policy to a BlackBerry MDS Runtime Application. For more information,

see the BlackBerry Enterprise Server Administration Guide. Unconditional message encryption for the BlackBerry MDS Integration

All messages exchanged between BlackBerry devices and the BlackBerry MDS

Integration Service are now encrypted by default. Service Support for Microsoft® SQL Server® 2005 (64-bit) Enhanced control of lost and stolen BlackBerry devices

The BlackBerry Enterprise Server now supports the Microsoft SQL Server 2005

(64-bit) database management system.

You can specify a delay (in hours) when using the Erase Data And Disable

Handheld IT administration command over the wireless network. This change

applies to BlackBerry Device Software version 4.5 or later.

New in this release

Specify algorithms that BlackBerry devices consider weak

The remote password reset cryptographic protocol is designed to allow you to

set the BlackBerry device password remotely, even if content protection is

enabled on the BlackBerry device. This change applies to BlackBerry Device

Software version 4.3 or later.

You can use the Weak Digest Algorithms IT policy rule to specify algorithms that

BlackBerry devices consider weak. This IT policy rule can be applied to BlackBerry

devices running BlackBerry Device Software version 4.3 or later.

Feature and Technical Overview

Feature Description

The BlackBerry Enterprise Server uses the list of weak digest algorithms when

verifying that the certificate chains for the certificates that BlackBerry devices

use with the SSL protocol over connections to external web servers are strong

enough.

BlackBerry devices use the list of weak digest algorithms when verifying that the

digital signatures on messages that BlackBerry devices receive are not generated

using a weak hash digest. BlackBerry devices use the list of weak digest

algorithms when verifying that the certificate chains for the certificates used to

sign messages that BlackBerry devices receive do not contain hashes generated

using a weak digest. Digitally sign BlackBerry MDS Runtime Applications

Developers can digitally sign BlackBerry MDS Runtime Applications that they

create using BlackBerry® MDS Studio, before publishing these applications to

the BlackBerry MDS Application Repository.

BlackBerry devices support using a private key with a corresponding certificate

in X.509 syntax to digitally sign BlackBerry MDS Runtime Applications. The

BlackBerry MDS Integration Service verifies the digital signature on the

BlackBerry MDS Runtime Application code before sending the application to

BlackBerry devices over the wireless network. When the BlackBerry device

receives the BlackBerry MDS Runtime Application, it displays the certificate

subject details as the code signer identity, and prompts the BlackBerry device

user to accept or reject the application. Apply an encoding scheme to BlackBerry data using transcoder application code

You can apply an encoding scheme to BlackBerry data using transcoder

application code.

Third-party application developers can create encoding schemes that encrypt,

convert, or otherwise change the format of BlackBerry device data.

New in this release

Firewall Whitelist Addresses IT policy rule

This feature applies to BlackBerry devices running BlackBerry Device Software

version 4.5 or later.

You can use the Firewall Whitelist Addresses IT policy rule to specify the list of

email addresses that the BlackBerry device firewall allows. The BlackBerry device

receives messages from these email addresses even if the user blocks all

incoming messages on the device. This IT policy rule can be applied to BlackBerry

devices running BlackBerry Device Software version 4.2.3 or later.

Feature and Technical Overview

Feature Description

Changes to the BlackBerry Configuration Database schema

BlackBerry Enterprise Server version 4.1 SP6 contains changes to the BlackBerry

Configuration Database schema. The changes occur in the upgrade file that is

named UpgradeV20080410.sql. Support for Microsoft® Office Communications Server 2007

The BlackBerry Collaboration Service supports Microsoft Office Communications

Server 2007. BlackBerry Enterprise Server version 4.1 SP6 supports a new

collaboration client for use with this instant messaging server: the BlackBerry®

Client for use with Microsoft® Office Communications Server 2007. Support for IBM® Lotus® Sametime®

The BlackBerry Collaboration Service supports IBM Lotus Sametime version 8.0. version 8.0 New names for the BlackBerry collaboration clients

The collaboration client that was previously named BlackBerry® Instant

Messaging for Microsoft® Office Live Communications Server 2005 is now

named the BlackBerry® Client for use with Microsoft® Office Live

Communications Server 2005.

The collaboration client that was previously named BlackBerry® Instant

Messaging for IBM® Lotus® Sametime® is now named the BlackBerry® Client

for IBM® Lotus® Sametime®.

New in this release

The collaboration client that was previously named BlackBerry® Instant

Messaging for Novell® GroupWise® Messenger is now named the BlackBerry®

Client for Novell® GroupWise® Messenger. Connecting the BlackBerry Collaboration Service to a remote BlackBerry Attachment Service to support file transfer for the BlackBerry Client for IBM Lotus Sametime

Users can use the BlackBerry Client for IBM Lotus Sametime to send files to the

contacts in their contact lists. To optimize files for viewing on BlackBerry devices,

the BlackBerry Collaboration Service must be able to connect to the BlackBerry

Attachment Service.

If you have not installed the on the same computer as the BlackBerry

Collaboration Service, you must connect the BlackBerry Collaboration Service to

the remote BlackBerry Attachment Service.

For more information, see the BlackBerry Enterprise Server Installation Guide. Control RIM value-added applications You can use new and existing IT policy rules to control RIM value-added

applications. For more information about new IT policy rules, see the Policy

Reference Guide.

Feature and Technical Overview

Feature Description

New naming conventions for the BlackBerry® Mobile Data System and related software

The component of the BlackBerry Enterprise Server that was previously named

the BlackBerry MDS Services is now named the BlackBerry MDS Integration

Service. The term BlackBerry MDS Services now refers collectively to the

BlackBerry MDS Integration Service and the BlackBerry MDS Connection

Service.

BlackBerry® MDS Studio Applications are now named BlackBerry® MDS

Runtime Applications. Java® applications that are developed for and used on

BlackBerry devices are now named BlackBerry Java Applications. Browser

applications that are developed for and used on BlackBerry devices are now

named BlackBerry® Browser Applications. The term BlackBerry Applications

refers collectively to BlackBerry MDS Runtime Applications, BlackBerry Java

Applications, and BlackBerry Browser Applications.

The BlackBerry Manager UI and the BlackBerry Enterprise Server documentation

reflect these new naming conventions.

New in this release

Feature and Technical Overview

BlackBerry Enterprise Server architecture

Architecture: BlackBerry Enterprise Server

The BlackBerry® Enterprise Server consists of various components that are designed to perform the following actions:

• provide productivity tools and data from an organization's applications to its BlackBerry device users

• monitor other BlackBerry Enterprise Server components

• process, route, compress, and encrypt data

• communicate with the wireless network

Feature and Technical Overview

Architecture: BlackBerry Enterprise Server

Component Description

BlackBerry Attachment Service The BlackBerry Attachment Service converts supported message attachments

into a format that users can view on their BlackBerry devices. BlackBerry Collaboration Service The BlackBerry Collaboration Service provides a connection between your

organization's instant messaging server and the collaboration client on

BlackBerry devices.

Feature and Technical Overview

Architecture: BlackBerry Enterprise Server

Component Description

BlackBerry Configuration Database The BlackBerry Configuration Database is a relational database that contains

configuration data that BlackBerry Enterprise Server components use. The

BlackBerry Configuration Database includes the following data:

• details about the connection from the BlackBerry Enterprise Server to the wireless network

• user list

• address mappings between PINs and email addresses for BlackBerry MDS Connection Service push features

• read-only copy of each master encryption key

BlackBerry Controller The BlackBerry Controller monitors the BlackBerry Enterprise Server

components and restarts them if they stop responding.

BlackBerry Dispatcher The BlackBerry Dispatcher compresses and encrypts all of the data that is sent

to and from BlackBerry devices. It sends the data through the BlackBerry Router, to and from the wireless network.

BlackBerry Manager The BlackBerry Manager connects to the BlackBerry Configuration Database.

You can use the BlackBerry Manager to manage the BlackBerry Domain, including user accounts and device administration. The BlackBerry Domain consists of a single BlackBerry Configuration Database and all the BlackBerry Enterprise Server instances that use it.

BlackBerry MDS Connection Service The BlackBerry MDS Connection Service enables users to access web content,

the Internet, or your organization's intranet, and also enables applications on BlackBerry devices to connect to your organization's application or content servers for application data and updates.

BlackBerry MDS Integration Service The BlackBerry MDS Integration Service provides application-level integration

for BlackBerry® MDS Runtime Applications on BlackBerry devices. You can use the BlackBerry MDS Integration Service to install BlackBerry MDS Runtime Applications that are stored in the BlackBerry MDS Application Repository on BlackBerry devices. You can also use it to manage, update, and remove

BlackBerry MDS Runtime Applications. BlackBerry MDS Application Repository

The BlackBerry MDS Application Repository stores BlackBerry MDS Runtime

Applications that your organization's developers can create and publish using

the BlackBerry® MDS Studio or the BlackBerry® Plug-in for Microsoft® Visual

Feature and Technical Overview

Architecture: BlackBerry Enterprise Server

Component Description

Studio® developer tools. You can use the BlackBerry Manager to manage the

BlackBerry MDS Runtime Applications that are stored in the BlackBerry MDS

Application Repository. BlackBerry Messaging Agent The BlackBerry Messaging Agent connects to your organization's messaging

server to provide messaging services, calendar management, address lookups,

attachment viewing, attachment downloading, and encryption key generation.

The BlackBerry Messaging Agent also acts as a gateway for the BlackBerry

Synchronization Service to access organizer data on the messaging server. The

BlackBerry Messaging Agent synchronizes configuration data between the

BlackBerry Configuration Database and the message store databases. BlackBerry Policy Service The BlackBerry Policy Service performs administration services over the wireless

network. It sends IT policies and IT administration commands and provisions

service books. IT policies and IT administration commands define BlackBerry

device security, settings for synchronizing data over the wireless network, and

other configuration settings on BlackBerry devices. The BlackBerry Policy Service

also sends service books to configure feature and component settings on

BlackBerry devices. BlackBerry Router The BlackBerry Router connects to the wireless network to send data to and from

BlackBerry devices. It also sends data within your organization's network to

BlackBerry devices that are connected to computers with the BlackBerry® Device

Manager. BlackBerry Synchronization Service The BlackBerry Synchronization Service synchronizes organizer data between

BlackBerry devices and the messaging server over the wireless network. organization's application or content server

The organization's application or content server provides push applications and

intranet content for the BlackBerry MDS Services. instant messaging server The instant messaging server stores instant messaging accounts. messaging server The messaging server stores email accounts. user's computer with the BlackBerry Device Manager

The user's computer with the BlackBerry Device Manager enables users to

connect their BlackBerry devices to their computers using a serial or USB

connection. The BlackBerry Enterprise Server and BlackBerry devices use this

connection to send data between them.

Feature and Technical Overview

Architecture: BlackBerry Enterprise Server remote components

Component Description

Data traffic from BlackBerry devices bypasses the wireless network while

BlackBerry devices are connected to users' computers. The BlackBerry Device

Manager connects to the BlackBerry Router, which sends data directly to

BlackBerry devices.

Users can install the BlackBerry Device Manager separately from the

BlackBerry® Desktop Manager or with it as part of the full BlackBerry® Desktop

Software installation. The BlackBerry Device Manager is an optional component,

but it is required to support a bypass connection to the BlackBerry Router.

Architecture: BlackBerry Enterprise Server remote components

You can install all BlackBerry® Enterprise Server components on one computer, or you can install certain components on separate computers. Different components impact system resources differently. You can choose to install only one remote component on each computer in your organization's environment.

Sample architecture with a remote BlackBerry Collaboration Service

Feature and Technical Overview

Architecture: BlackBerry Enterprise Server remote components

Sample architecture with a remote BlackBerry MDS Connection Service

Feature and Technical Overview

Architecture: BlackBerry Enterprise Server remote components

Sample architecture with a remote BlackBerry MDS Integration Service

Component Description

BlackBerry Manager A remote BlackBerry Manager enables you to manage the BlackBerry Domain

from their computers. BlackBerry Attachment Service A remote BlackBerry Attachment Service can support multiple BlackBerry

Enterprise Server instances.

The BlackBerry Attachment Service can use increased system resources when it

processes concurrent conversion requests. You can install the BlackBerry

Attachment Service on a remote computer to increase the number of concurrent

conversions without impacting message delivery. BlackBerry Collaboration Service A remote BlackBerry Collaboration Service can support multiple BlackBerry

Enterprise Server instances.

The BlackBerry Collaboration Service uses a persistent socket connection for

each instant messaging session. You can install the BlackBerry Collaboration

Service on a remote computer to maximize the number of available sockets.

Feature and Technical Overview

Architecture: BlackBerry Enterprise Server remote components

Component Description

You can install only one type of BlackBerry Collaboration Service (for example,

IBM® Lotus® Sametime®), and users can use only one type of enterprise instant

messaging application on their BlackBerry devices. BlackBerry MDS Connection Service A remote BlackBerry MDS Connection Service can support multiple BlackBerry

Enterprise Server instances.

The BlackBerry MDS Connection Service can use increased system resources

when it processes content requests. You can install the BlackBerry MDS

Connection Service on a remote computer to minimize the impact on message

and data delivery. BlackBerry MDS Integration Service A remote instance of the BlackBerry MDS Integration Service can support

multiple BlackBerry Enterprise Server instances and one BlackBerry MDS

Application Repository.

The BlackBerry MDS Integration Service can use increased system resources

when processing content requests. You can install a BlackBerry MDS Integration

Service on a remote computer to minimize the impact on message delivery. BlackBerry MDS Application Repository

A remote BlackBerry MDS Application Repository can support one instance of

the BlackBerry MDS Integration Service. You must install the BlackBerry MDS

Application Repository on the same database server as the BlackBerry

Configuration Database. BlackBerry Router A remote BlackBerry Router can support multiple BlackBerry Enterprise Server

instances.

The BlackBerry Router does not use many system resources, but it is a critical

connection point for the BlackBerry® Enterprise Solution. You can install multiple

standby instances of the BlackBerry Router as failover locations in the event that

the active BlackBerry Router is unavailable. BlackBerry Configuration Database A remote BlackBerry Configuration Database can support multiple BlackBerry

Enterprise Server instances, which creates a BlackBerry Domain.

Feature and Technical Overview

BlackBerry Enterprise Server components and features

BlackBerry messaging and collaboration services

The BlackBerry® messaging and collaboration services provide a wireless extension of an organization's messaging environment. These services include the BlackBerry Messaging Agent, the BlackBerry Collaboration Service, the BlackBerry Synchronization Service, and the BlackBerry Attachment Service.

BlackBerry Messaging Agent

The BlackBerry® Messaging Agent connects to an organization's messaging server and provides messaging services, calendar management, address lookups, attachment viewing, attachment downloading, and encryption key generation. The BlackBerry Messaging Agent also acts as a gateway for the BlackBerry Synchronization Service to access organizer data on the messaging server. The BlackBerry Messaging Agent synchronizes configuration data between the BlackBerry Configuration Database and the message store databases.

The BlackBerry Messaging Agent integrates with existing email accounts in your organization. The BlackBerry Messaging Agent redirects messages from users’ email applications to their BlackBerry devices automatically. If users configure identical signatures on their BlackBerry devices and in their email accounts, recipients cannot distinguish between the messages sent from BlackBerry devices and those sent from email applications.

When users move or delete messages or mark messages as read or unread on their BlackBerry devices or in their email applications, the BlackBerry Messaging Agent reconciles these changes over the wireless network between their BlackBerry devices and the email applications. By default, both BlackBerry devices and the BlackBerry® Enterprise Server reconcile email messages over the wireless network.

Wireless messaging features

BlackBerry® device users can use many of the same messaging features that are available in the email applications on their computers.

Feature Description

email reconciliation The BlackBerry® Enterprise Server reconciles the status of messages between

users' BlackBerry devices and their email applications. If users delete, archive,

or move messages to personal folders in their email applications, the messages

are deleted from the message list on the users' BlackBerry devices. If users mark

messages as read or unread in their email applications, the messages appear

with the same status on their BlackBerry devices.

Feature and Technical Overview

BlackBerry messaging and collaboration services

Feature Description

Administrators can turn off wireless email reconciliation. email message filters Users and BlackBerry Enterprise Server administrators can create and change

email message filters. Email message filters determine the actions that the

BlackBerry Enterprise Server takes if incoming messages match specific criteria:

forward, forward with priority, or do not forward to BlackBerry devices. For

example, users can create email message filters to forward messages from

specific senders to their BlackBerry devices with high priority. message forwarding Users can turn off message forwarding to their BlackBerry devices, for example,

if they are outside of a wireless coverage area. Administrators can also turn off

message forwarding to users' BlackBerry devices. signature Users can add a signature to all of the messages that they send from their

BlackBerry devices. Administrators can add a signature and disclaimers to all of

the messages that the members of a user group send or a specific user sends. contact lookup Users can search for a contact’s first name, last name, or both in their

organization's directory. The BlackBerry Enterprise Server returns results for up

to 20 of the closest matches. contact list updates When users select contacts from the contact lookup results, they can add the

contacts to the contact lists on their BlackBerry devices. custom fields in the contact list If your organization maintains custom fields in users’ personal contact lists, you

can map these fields to corresponding fields that appear in the contact list on

BlackBerry devices. Users can use these custom fields to search for contacts on

their BlackBerry devices. downloading attachments Users with BlackBerry® Device Software version 4.5 or later can download

attachments in any native format to their BlackBerry devices. Users can open

and make changes to native file formats using an appropriate third-party

application on their BlackBerry devices. Depending on the file format, users

might be able to open files using the media application on their BlackBerry

devices.

To manage network resources in your organization's environment, you can

change the maximum file size of attachments that users can download to their

BlackBerry devices.

Feature and Technical Overview

BlackBerry messaging and collaboration services

Feature Description

save sent messages Users can configure their BlackBerry devices to save copies of messages that

they send from their BlackBerry devices in the sent items folder in their email

applications.

BlackBerry Collaboration Service

The BlackBerry® Collaboration Service provides a connection between an organization's instant messaging server and the collaboration client on BlackBerry devices. The BlackBerry Collaboration Service integrates with existing instant messaging applications. The BlackBerry® Enterprise Server supports the following collaboration clients:

• BlackBerry® Client for use with Microsoft® Office Live Communications Server 2005

• BlackBerry® Client for use with Microsoft® Office Communications Server 2007

• BlackBerry® Client for IBM® Lotus® Sametime®

• BlackBerry® Client for Novell® GroupWise® Messenger

The BlackBerry Collaboration Service sends messages between the organization's instant messaging server, the BlackBerry Enterprise Server, and BlackBerry devices using public APIs, protocols that are defined by IBM, Microsoft, and Novell, and a Research In Motion proprietary protocol.

Instant messaging features

Using the collaboration clients on their BlackBerry® devices, users can use many of the same features that are available in the instant messaging applications on their computers.

Feature Description

session management You can specify the number of simultaneous instant messaging sessions that the

BlackBerry Collaboration Service supports. You can also specify a timeout

threshold, after which the BlackBerry Collaboration Service ends inactive

sessions automatically and permits new sessions to start.

You can control whether users of certain versions of the BlackBerry® Client for

IBM® Lotus® Sametime® or the BlackBerry® Client for Novell® GroupWise®

Messenger can see an icon on their BlackBerry devices when contacts in their

contact lists are using the same collaboration clients. By default, the icon

appears. conversations with multiple contacts Users can start and manage conversations with multiple instant messaging

contacts on their BlackBerry devices.

Feature and Technical Overview

BlackBerry messaging and collaboration services

Feature Description

availability status Users can change their availability status while they are logged in to their

collaboration clients. For example, users can set their availability status to away

or busy. presence updates Using the latest version of the collaboration clients, users can set their

availability status to display as away if they do not use their BlackBerry devices

for a specified period of time. presence level Using the latest version of the BlackBerry® Client for use with Microsoft® Office

Communications Server 2007, users can set the presence level of contacts in

their contact lists. Each presence level consists of rules that determine how a

contact can interact with a user through the instant messaging application. For

example, users can assign the Personal presence level to their contacts. contact pictures Using the latest version of the collaboration clients, users can add pictures to

the contacts in their contact lists. The pictures that users add using the

collaboration clients on their BlackBerry devices are not synchronized with the

instant messaging applications on users' computers. synchronized contact lists The instant messaging contact lists on users' BlackBerry devices are

synchronized with the contact lists in their organization's instant messaging

application. contact alerts Users can request alerts when specific contacts become available. file transfer Using the latest version of the BlackBerry Client for IBM Lotus Sametime, users

can send files to contacts in their contact lists. Recipients can view supported

file formats on their BlackBerry devices. link instant messaging contacts to the BlackBerry contact list

Using the latest version of the collaboration clients, users can link instant

messaging contacts to existing contact list entries on their BlackBerry devices,

or they can create new contact list entries for instant messaging contacts and

populate them with information from their organization's messaging server. send email messages from contact list Using the latest version of the collaboration clients on their BlackBerry devices,

users can send email messages to contacts directly from their contact lists. call contacts Using the latest version of the collaboration clients on their BlackBerry devices,

users can call instant messaging contacts directly from their contact lists. After

a user starts an instant messaging conversation with a contact, the user can

+ 49 hidden pages