AT&T 1872 User Manual

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User's Manual for Two-LineDigital

Answering System Telephone with Speakerphone 1872

Fold open this paper for information about this telephone's installation and operation. Please read Part 1 — Important Product Information, included in this package.

Part 2

© Copyright 1998 Philips Consumer Communications L.P. All rights reserved.

Printed in Mexico. Issue 1AT&T

848229506

I N S T A L L A T I O N

Open battery compartment.

Install 4 AA batteries.

Remove the base.

SETTING UP THE SYSTEM

1Install the batteries.

a Turn the unit upside down.

b Lift the base off the phone by pushing in on the triangle at the center of the large end of the base.

c Swing open the battery compartment door by pressing the tab.

d Insert 4 new AA batteries.

e Close the battery compartment door. Leave the base off.

2Set the Dial Mode switch.

Set the switch to TT (touch tone) or DP (dial pulse) according to your telephone service.

TABLE/DESK INSTALLATION

1Connect line cord(s) to the telephone.

• For two-linejack —Use only the

7-footline cord with the clear modular plugs. Plug one end into the jack labeledL1 OR L1/L2 on the bottom of the phone.

• For two separate jacks — Use both 7-foot line cords. Insert one end of the cord with the blue plugs into the

jack labeled L1 OR L1/L2 on the bottom of the telephone. Insert one end of the cord with the clear plugs into the jack labeledL2.

2Attach the base.

Place the cord(s) you have attached to the telephone in the channel on the underside of the phone. Turn the base so the larger end is toward the top of the phone.

Reattach the base by inserting the bottom tabs into the slots indicated. The cord(s) should go beneath the base and reappear on the other side. Push in on the triangle at the top center of the base to lock it into place. The telephone should sit flat during use.

3Connect the handset to the telephone.

Plug the coiled cord into the handset jack on the side of the phone. Plug the other end into the handset and hang up.

4Connect the line cord(s) to your modular jack(s).

• For two-linejack —Plug the free end

of the line cord into the jack.

• For two separate jacks — Plug the free blue plug into the modular jack for Line 1. Plug the free clear plug into the jack for Line 2.

5 Plug the system into a standard electrical outlet not controlled by a wall switch.

6Wait for the system to initialize.

When the system is first connected to power, all the indicator lights flash. Then the system counts down from 17 to 0 in the message window.

7Check for dial tone.

Press L, then pressl, and listen for a dial tone on each line. PressK to turn the speakerphone off. If either line lacks a dial tone, see "In Case of Difficulty" in this manual.

8Confirm line numbers.

Press Land dial one of your telephone numbers. If you hear a busy signal, this is the number for Line 1. If it rings, it’s the number for Line 2.

I N S T A L L A T I O N

Place line cord in channel.

Set the Dial Mode switch.

Connect the line cord, as described in instructions.

Reverse the handset tab.

WALL MOUNTING INSTALLATION

1Connect line cord(s) to the telephone.

See Step 1 in Table/Desk Installation.

Two-line jack — Use the8-inchline cord, and plug into the jack labeledL1 OR L1/L2 on the bottom of the phone.

Two separate jacks — Use the 8-inch line cord, and the 7-foot line cord with blue plugs.

2Attach the base.

See Step 2 in Table/Desk Installation.

3Reverse the handset tab.

Hold down the switchhook and slide the tab up and out of its slot. Turn the tab so the curved end is up, and insert it back in the slot.

4 Connect the line cord(s) to the modular jack(s), and mount the phone on the wall.

Two-line jack — Plug the free end of the8-inchcord into the wall jack.

Two separate jacks — Plug the free end of the 8-inch cord into the jack where the phone is to be mounted, and plug the free end of the 7-foot cord into the other jack.

Place the phone on the wall jack mounting studs and pull down until it is held securely.

5Connect the handset to the telephone.

Plug the coiled cord into the handset jack on the side of the phone. Plug the other end into the handset and hang up.

6Follow Steps 5-8in Table/Desk Installation.

SETTING THE CLOCK

The clock records the day and time each message is received.

1Press C. You hear a day.

2Press a number button (1 to 7) to choose the current day (Sunday - Saturday).

3Press C. You hear a time.

4Use the number buttons to enter the correct time.

5Press *for AM or#for PM.

6Press C. If you have entered a valid time, you hear the new day and time. If you hear five rapid beeps, repeat Steps1-6.

SELECTABLE DIAL INFORMATION

This telephone has a push button dial which will work with tone or dial pulse (rotary) service. Even when set to dial pulse service, the phone can be switched temporarily to tone, for access to some tone-activatedcomputer systems.

I N C A S E O F D I F F I C U L T Y

If you have difficulty operating this phone, try the suggestions below. If you still have trouble, call 1 800-722-9125.

NO DIAL TONE

Make sure all plugs are connected properly. Inspect the line cord connections at the modular jack and at the telephone. Also inspect the coiled handset cord connection at both ends.

Unplug the telephone and connect it to another modular jack.

CALL CANNOT BE DIALED,

OR IS DIALED SLOWLY

See “Setting Up the System” in Installation to set the Dial Mode switch. If you have pulse dialing service you cannot dial numbers with the switch set to TT (touch tone). Set the switch to DP (dial pulse), then hang up and dial again.

PROBLEMS WITH MESSAGE WINDOW

OR INDICATOR LIGHTS

Make sure all plugs are connected properly. Inspect the line cord connections at the modular jack and at the telephone. Make sure the power cord is securely plugged into an electrical outlet not controlled by a wall switch.

TELEPHONE DOES NOT RING

Make sure the Ringer Volume switch for the silent line is set to LO or HI.

If there are several other telephones on the same line, try disconnecting some of the other telephones. Having too many telephones connected can also create problems such as low ringer volume, or impaired sound quality during calls.

LOW BATTERY LIGHT IS ON

Make sure the batteries are installed correctly.

If the light remains on, replace all 4 batteries with new batteries.

L1 or L2 ON/OFF LIGHT FLASHES RAPIDLY

If both lights are flashing, then memory may be full. See “When Memory is Full.” If one or the other light is flashing, the

flashing line might be set to Announce Only, and no announcement is recorded for that line. If you recorded an announcement for AO, it might have been lost in a power failure. Try recording a new announcement for AO, or switch to a different announcement. See “Recording an Announcement.”

SYSTEM DOES NOT DISCONNECT

WHEN YOU ANSWER FROM

ANOTHER TELEPHONE

The answering system will not always disconnect if you answer the call from another phone at the same time that the system answers. To stop the answering system, press S, or quickly press and release the switchhook on the phone you are using.

TIME AND DAY FLASH

IN MESSAGE WINDOW

If the clock stops running because of a power failure, the time and day flash in the Message Window to indicate that the clock should be reset. See “Setting the Clock.”

commands, make sure you are responding to the prompts in a clear, audible voice.

MESSAGES ARE INCOMPLETE

The system can accept messages up to 4 minutes long. If a caller leaves a very long message, part of it might be lost when the system disconnects the call after 4 minutes.

If the caller pauses for more than 7 seconds, the system stops recording and disconnects the call.

If the system’s memory fills up during a message, the system stops recording and disconnects the call.

LINE DOES NOT ANSWER AFTER CORRECT NUMBER OF RINGS

Make sure the ON/OFF light for that line is on. See “Setting the System to Answer Calls.”

If the Toll Saver feature is on, the number of rings changes from 4 to 2 or from 6 to 4 if a new message has been recorded in any of the mailboxes. See “Toll Saver.”

SYSTEM DOES NOT RESPOND TO

REMOTE COMMANDS

If power failed when the backup batteries were missing, or battery power was low, the Remote Access Code might have returned to its factory setting. See “Remote Access Code.”

If you are using dial buttons to enter remote commands, make sure you are calling from a touch tone phone. When you dial a number, you should hear tones; if you hear clicks instead, the phone is not using touch tone service.

Some telephones transmit only one brief tone each time you press a number. If you are using one of these telephones, the answering system might not detect the Remote Access Code while the announcement is playing. Wait until the announcement is over and enter the code again.

There might be noise interference on the phone line you are using. Press firmly on the number buttons.

Make sure you are entering the Remote Access Code correctly.

If you are using voice-activated

OTHER PROBLEMS

Make sure you have followed all the instructions in this manual. If you cannot correct the problem, press the reset button.

1Remove the directory card and its cover. You will see the reset button.

2The button is recessed. Use the end of a paper clip to press the reset button.

If there is a problem with the system, pressing the reset button will reset the system, and might delete any messages as well as your announcements. Follow the instructions in this manual to record a new announcement.

If there is no problem with the system, pressing the reset button will have no effect.

A N S W E R I N G S Y S T E M O P E R A T I O N

A w a y F r o m H o m e

You can use many answering system features when you are away from home. To protect your privacy, most features can only be used after you enter a 3-digitRemote Access Code. Enter commands using the keys on any touch tone phone, or by using Voice Activated Commands.

FORWARD

To skip an entire message, press 5while that message is playing.

To skip part of a message, hold down 5. Release 5to resume playing.

STOP

Press #to stop message playback.

2Press 00to turn on both lines, or01 to turn on only Line 1, or02to turn on only Line 2.

NOTE: If you press0and hear five rapid beeps, then either memory is full or Announcement AO is selected and no announcement is recorded.

CONNECT WITH

THE ANSWERING SYSTEM

1Dial your telephone number.

2While the system is playing your announcement, enter your Remote Access Code. The system announces the number of messages in each mailbox, and beeps twice to indicate it is ready to accept a command.

PLAYING YOUR MESSAGES

After the two beep signal you can:

Wait four seconds or press 7to play all of your messages.

Press 6to play only new messages.

Press the number of a line or mailbox (1-4)and then7to play all of the messages from that line or mailbox.

Press the number of a line or mailbox (1-4)and then6to play only new messages from that line or mailbox.

SAVE MESSAGES

The system automatically saves messages after playback.

DELETE MESSAGES

To delete only selected messages, press

3while that message is playing.

To delete all messages for all lines and mailboxes, press 03. You’ll hear “Messages deleted.”

To delete all messages for a particular line or mailbox, press the number of the line or mailbox (1-4) and then press 3. You’ll hear “Messages deleted.”

NOTE: If you try to delete a group of messages that includes new messages, the system beeps five times and doesn’t delete any messages.

REPEAT

To repeat an entire message, press 2 while that message is playing.

To repeat part of a message, hold down

2. To resume playing, release2.

RECORDING A MEMO

After listening to your messages, you can record a memo to be played back later.

1 Press the number of a line or mailbox(1-4)and then*.

2Begin speaking after the beep.

3Press #when you are done.

CHANGING ANNOUNCEMENTS

You can re-recordany of the announcements currently in use by any line or mailbox.

1Contact the answering system.

2After two beeps press a number key (1-4)to select a line or mailbox, then press4*. The system beeps and begins recording.

3Speak into the telephone in a normal tone of voice.

4Press # when you are finished. The system beeps once and plays the new

announcement.

To review your announcement, press a number key (1-4) to select a line or mailbox. Press 41after the two beeps to play your announcement.

NOTE: If announcement is being used by both lines,re-recordingthe announcement will change the announcement heard on both lines.

TURNING THE SYSTEM OFF

After the two beep signal:

Press 188to turn off Line 1.

Press 288to turn off Line 2.

Press 88to turn off both lines.

TURNING THE SYSTEM ON

If you forgot to turn on the system before leaving home, you can do so from a touch-tonephone using your Remote Access Code.

1Dial your phone number and wait for ten rings. The system answers and beeps twice. (No announcement will play.)

CHANGING THE

REMOTE ACCESS CODE REMOTELY

1 Access the system using the current Remote Access Code.

2After the two-beepsignal, press99. You hear “Enter new code”

3Enter your new Remote Access Code.

4If a valid code is entered, the system announces the new Remote Access Code and beeps twice.

5If an invalid code is entered, you hear five rapid beeps followed by two beeps. Repeat steps 2 and 3.

VOICE HELP MENU

This feature allows you to use the system from a remote location when you cannot remember the touch-tonecommands. You need only to remember your Remote Access Code and the system will prompt you for commands. After listening to your messages you hear “End of messages.” The system then lists several command prompts. When you hear the command you want to use, press the corresponding buttons.

MEMORY FULL/NO ANNOUNCEMENT

If the system is off, memory is full, or your AO message is lost due to a power or battery failure, the system will answer after ten rings and present two beeps instead of your announcement.

To set your system to record messages and answer calls:

1Enter your Remote Access Code after the two-beepsignal.

2Listen to any messages and delete some or all of them.

3Press 141 or241 to review the Line 1 or Line 2 announcement. If there is no announcement, press14* to record an announcement on Line 1 or24*to record on Line 2.

4Press 00to make sure the system is on before you hang up.

A N S W E R I N G S Y S T E M O P E R A T I O N

A w a y F r o m H o m e

Voice Activated Commands

When a touch tone telephone is not available, you can still call the system to listen to your messages. Use your voice to enter the Remote Access Code, to repeat the messages, and to delete messages.

Speak in response to the prompts presented by the system as described below. You must speak quickly and loudly in order for the system to detect your voice.

The system does not recognize the actual words you are saying; it responds to any sufficiently intense auditory signal. For example, you could say any phrase that is easy for you to remember, instead of saying "Enter Code."

You can hang up at any time during the call. The system saves your messages, unless you respond to the "Delete all messages?" prompt.

1 Dial your telephone number, listen for the announcement, and then remain silent after the beep.

If the system answers after 10 rings (because it is off or the memory is full), remain silent after the two-beepsignal.

2 After about 10 seconds, the system prompts "Enter remote access code." Immediately respond by saying "Enter code."

3You then hear, "First digit," followed by "Enter 4," "Enter 5," "Enter six," and so forth. When you hear the first digit of the Remote Access Code, immediately respond by saying "Enter code."

For example, if your Remote Access Code is 543, wait to hear "Enter five," then say "Enter code."

4You then hear "Second digit," followed by "Enter zero," "Enter one," Enter two," and so forth. When you hear the second digit of the Remote Access Code, say "Enter code."

5You then hear "Third digit," followed by "Enter zero," "Enter one," Enter two," and so forth. When you hear the third digit of the Remote Access Code, say "Enter code."

6If you enter the code correctly, the system announces how many messages have been received for each mailbox, and begins to play all the messages.

If no messages have been received, the system disconnects the call.

7At the end of each messages, the system prompts "Repeat message?" To hear the message again, say "Repeat message." If you remain silent, the system plays the next message. You can repeat each message once.

8After the last message plays, the system announces "End of messages" followed by the prompt "Replay messages?"

To replay all the messages, say "Replay messages." If you remain silent, the system prompts "Delete all messages?"

9To delete all the messages you just heard, say "Delete messages." The system then repeats the "Delete all messages?" prompt to confirm your choice. To confirm the delete, say "Delete messages." The system announces "Messages deleted." If you remain silent after the "Delete all messages?" prompt, the messages are not deleted.

If you do not enter

the correct Remote Access Code.

If you enter an incorrect Remote Access Code, the system beeps five times and begins the sequence of prompts again. If you enter the wrong code on the second try, the system disconnects the call.

If you do not respond to the correct digit while entering the Remote Access Code (or if the system fails to detect your response), you can remain silent until after you hear the "Enter nine" prompt. The system beeps five times and begins the sequence of prompts again. If you do not respond correctly during the second sequence of prompts, the system disconnects the call.

T E L E P H O N E O P E R A T I O N

MAKE OR ANSWER A CALL

1Lift the handset

— OR —

Press K

2 PressLorl.

ENDING A CALL

Place the handset in the cradle

— OR —

Press K(if on a speakerphone call).

AUTO REDIAL

If you place a call and hear a busy signal, hang up, and then press (. The system redials the number you just called.

When you hear the line ringing, lift the handset or press Kto talk. If you don’t do so within 60 seconds, the system hangs up. If the system detects a busy signal, it will hang up, wait 40 seconds, and try again (up to 10 times).

MUTE

To mute a call, press M. You can hear the other party, but the other party cannot hear you.

Press M again to continue2-wayconversation.

NOTE: Mute is canceled if you switch between speakerphone and handset, or if you put the call on Hold.

SWITCHING BETWEEN HANDSET AND

SPEAKERPHONE

To switch from handset to speakerphone during a call, press K.

To switch from speakerphone to handset during a call, lift the handset.

AUTOMATIC LINE SELECTION

The system is preset to select a line for you in most cases when you lift the handset or press K.

To change how the system selects a line, see “Line Selection Options” later in this manual.

LINE STATUS

Line 1 and Line 2 lights indicate when a line is in use. A flashing red light indicates the line is on hold. A flashing green light indicates the line is ringing.

Each line has its own ringer tone to signal an incoming call. If you are on a call when the other line starts to ring, you will hear only one short ring, so you can continue your call without further interruption.

REDIAL

The last number dialed on this phone is stored in redial memory until you dial another number.

1 Lift the handset

OR — press K

OR —

press Lorl.

The number stored in redial memory is displayed.

2 Press(.

To cancel automatic redialing, press

(or lift the handset or pressK.

HOLD

Press H. You can now replace the handset in the cradle without disconnecting the call. The speakerphone is automatically turned off.

To take a line off hold, press the appropriate line button or lift the handset of an extension phone on that line.

The hold feature allows you to switch between calls on both lines without disconnecting either call.

CONFERENCE CALLS

1Make or answer a call, then press c.

2Establish a call on the other line, then press c.

To end a conference call, hang up both lines. All parties will be disconnected.

If one caller hangs up during a conference call, you might hear a dial tone. Press the line button of the remaining call to eliminate the dial tone.

CONFERENCE CALL OPTIONS

To place a conference call on hold:

1Press Hto hold both lines.

2Press cto continue your conference call.

To talk privately with one caller:

1Press H.

2Press the line button of the person with whom you want to speak privately.

3Press cto continue your conference call.

To disconnect only one party from a conference call, press the line button of the call you want to continue.

FLASH

Use h instead of pressing the switchhook to activate services such as Call Waiting orThree-WayCalling.

TEMPORARY TONE

If you have rotary service, you can change from pulse to tone dialing during a call by pressing T. This is useful if you need to send tone signals for access to telephone banking orlong-distanceservices.

1Dial a number.

2Press T. Buttons pressed after this will send tone signals.

3After you hang up, the phone automatically returns to rotary service.

Stop message playback.

Repeat

a message.

Memory dialing buttons.

Store numbers in memory.

Message Window

Choose settings.

Record outgoing announcement

Choose feature.

Skip a message.

Temporary Tone

Use for conference calls.

Line-in-UseLight

Press to select line.

Set clock or review time.

Line Ringing Lights

Turn Answering System On or Off.

Message playback light.

Listen to messages.

Delete messages.

Press before memory button to access "gray" memory numbers.

Record a memo or phone call.

Volume Up or Down

Use Flash to access subscriber services.

Redial last number called.

Press for Speakerphone.

Microphone

Speakerphone-in-UseLight

Press to put a call on hold.

Insert a pause when storing memory numbers.

Mute the microphone.

T E L E P H O N E M E M O R Y

This telephone can store up to 16 telephone numbers, each up to 16 digits long.

NOTE: The number stored in memory may be lost if the batteries are missing or low on power and there is a power failure.

STORING A NUMBER IN MEMORY

1Press p.

2Enter the telephone number. To insert a hyphen between digits, press _. The screen displays the number as you enter it.

3Press a memory button to store the number in a white space (for one-touchdialing)

— OR —

Press Wand then a memory button to store the number in a grey space (fortwo-touchdialing).

You will hear two beeps to confirm the number has been stored. If you hear a long sequence of beeps and the screen displays a series of “Es,” you have not correctly stored the number. Try again.

NOTE: You may choose to store emergency numbers in memory locations. This feature is provided only as a convenience and the manufacturer assumes no responsibility for customer reliance upon the memory feature.

DIRECTORY CARD

Remove the plastic cover from the memory button area to write your telephone numbers for both lines in the spaces provided on the card.

You can also write names or telephone numbers for each memory location. The eight white spaces on the directory card are for numbers you can dial by pressing the memory button next to the number. The eight gray spaces are for numbers you can dial by pressing W, then the memory button next to the number.

STORING A PAUSE

IN A MEMORY DIAL NUMBER

To store a 2-secondpauseas part of a number, press _ twice (a Pis displayed).

To store a 30-second“halt”as part of a number, press _ 3 times (an His displayed).

To resume dialing after a “halt,” press a memory button.

DIALING A STORED NUMBER

1Lift the handset

— OR —

Press K

— OR —

Press Lorl.

2Listen for a dial tone.

3Press a memory button to dial a onetouch number

— OR —

Press Wand then a memory button to dial atwo-touchnumber.

VIEWING NUMBERS IN MEMORY

To view a number when the phone is not in use, press the memory button (or W and then the memory button) where the number is stored. The number is displayed but not dialed.

CLEAR A MEMORY LOCATION

1Press p.

2Press the memory button (or press W and then the memory button) of the location you want to clear.

STORING A NUMBER JUST DIALED

1Press p.

2Press (.

3Press a memory button (or Wand then a memory button).

A N S W E R I N G S Y S T E M O P E R A T I O N

LINE SELECTION OPTIONS

The system is preset so that when you lift the handset or press K, it will choose the ringing line. The system is preset to choose Line 1 (preferred) if both lines are are not in use.

To change the selection option:

1Press p.

2Press F.

3The line status lights show the current option Steady light indicates preferred lineFlashing light indicates line selected if other line is in use

Light off indicates line is never automatically selected.

4To choose a new preferred line, press Lorl.

5To set the remaining line so it is never automatically selected, press *to turn the remaining light off.

To set the remaining line so it is selected when ringing or when preferred line is in use, press #so the remaining light is flashing.

6Press pwhen you are finished.

VOICE MAILBOXES

This system provides four voice mailboxes for you to customize. Mailbox 1 normally handles calls received on Line1. Mailbox 2 normally handles calls received on Line 2. Two secondary mailboxes, 3 and 4, can be accessed by touch tone callers on either Line 1 or Line 2.

ANNOUNCEMENT OPTIONS

You can record up to 4 different primary announcements — A, B, C, and AO. Each announcement can be presented to callers on either Line 1 or Line 2. (If you choose not to record an announcement, or if your announcement is lost because of a power failure, the system has a back-upannouncement.) You can assign the same announcement to both Line 1 and Line 2, or you can assign different announcements to each line. If you are using the secondary mailboxes, you can record separate announcements for Mailboxes 3 and 4. Callers need to press 3 or 4 to access Mailbox 3 or Mailbox 4.

NOTE: The system provides about 23 minutes of total recording time for announcements and callers’ messages.

RECORD AN ANNOUNCEMENT

1Press A.

2Choose the announcement location by pressing s until the appropriate mailbox is displayed.

3Press R. Begin speaking after the beep.

4When you are finished, press S. You will hear your new announcement.

5Repeat Steps 1-4to record another announcement

— OR —

Press S.

REVIEW YOUR ANNOUNCEMENT

1Press A.

2Press s to choose the announcement you want to review (A, B, C, AO, MBOX 3, MBOX 4).

3Press P to hear the selected announcement.