AT&T 984 User Manual

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984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 1

USER’S MANUAL

Part 2

AT&T Small Business System

Speakerphone with

Digital Answering System and

Caller ID/Call Waiting 984

Please also read

Part 1 — Important product information

AT&T and the Globe Design are trademarks of AT&T Corp., licensed to Advanced AmericanTelephones.

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Contents
Product overview............................	1
Before you begin.............................	2
Parts list ................................................	2
Tools needed .......................................	2
DSL users .............................................	4
Glossary ................................................	5
Programmable features list ..............	8
Audible signals .................................	12
Installation .......................................	13
Battery installation ...........................	13
Table/desk installation .....................	15
Wall installation ................................	17
Convenience ports .........................	21
Menu operation.............................	22
Menu structure .................................	23
Shortcut to language menu ...........	24
Rapid scroll ........................................	24
Feature setup .................................	25
Set one touch preference ..............	25
Assign an extension number
to your phone ..............................	26
Turn the ringer on or off for
each line .........................................	27
Select the ringer type .....................	28
Set delay ring .....................................	29
Turn auto-mute on or off ..............	30
Set dial mode ....................................	31
Turn hold reminder on or off ......	31
Set the time and date .....................	32
Turn line usage on or off for
each line .........................................	33
Assign the prime line
(line preference) ...........................	34
Set automatic mode ......................	35
Set the scroll rate ............................	36
Turn screen backlight on or off ...	37
Turn COVM indicators
on or off for each line ................	38
Reset COVM indicator ..................	39

Program home and local
area codes .....................................	40
Assign the line group for
this phone ......................................	41
Erase all settings and return the
phone to default settings ...........	42
Set answering system status .........	43
Set your phone for single phone
operation .......................................	44
Set answer delay ...............................	45
Set auto-attendant
pickup delay ...................................	46
Set auto-attendant day and
night times .....................................	47
Turn toll saver on or off ................	49
Program the remote code ............	50
Set message length ..........................	51
Turn audible message alert
on or off .........................................	52
Turn monitor on or off ..................	53
Turn DTAD intercept
on or off .........................................	54
Set this phone to be the
Centrex console phone .............	55
Set the Centrex console
delayed ring time .........................	56
Set the display language ..................	56
Telephone operation ..................	57
Make or answer a call .....................	57
Switch between handset,
headset and speakerphone .......	59
Timer ...................................................	59
Call privacy ........................................	60
Do not disturb ..................................	60
Volume ................................................	61
Redial ...................................................	61
Redial stack ........................................	62
Auto redial .........................................	62
Hold .....................................................	63
Switch between lines ......................	63
Mute ....................................................	64
Flash .....................................................	64
Temporary tone dialing ..................	64

Contents

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Contents

Conference calls ...............................	65
Transfer a call ....................................	66
Low battery indicator .....................	67
Lights and what they mean ..........	68
One touch operation..................	70
Store a number in a
one touch location ......................	71
Review a one touch entry ...........	73
Dial a one touch number ..............	74
Directory operation....................	75
Menu structure .................................	75
Store a name and number in
the directory .................................	76
Review directory entries ...............	79
Edit a directory entry .....................	80
Dial a number from the
directory ........................................	81
Remove a name and number
from the directory ......................	81
Remove all entries from the
directory ........................................	82
Intercom operation ...................	83
Basic intercom operations ............	84
Make an intercom call with
the handset ....................................	85
Make an intercom call with the
speakerphone or headset ..........	86
Answer an intercom call ................	87
End an intercom or page call ........	87
Page a specific extension
(single-phone page) .....................	88
Answer a single-phone page .........	88
Page all system phones ...................	89
Answer a system-wide page .........	89
Make an intercom conference
call ....................................................	90
Room monitor ..................................	90
Caller ID operation.....................	91
Menu structure .................................	92
Caller ID display ...............................	92
Call waiting ........................................	93
Calls received on two or more

lines simultaneously .....................	93
Display screen messages ................	94
Message waiting and
NEW CALL light .........................	95
Call history ........................................	95
Remove calls from
call history .....................................	97
Dial a number from
call history .....................................	98
Save a name and number from
call history to the directory .....	99
Save a number from call history
to a one touch location ...........	100
Answering system
DTAD operation ...........................	101
Turn answering system
on or off .......................................	101
Enter DTAD mode .......................	101
Menu structure ..............................	102
Record an outgoing
announcement ............................	103
Review an outgoing
announcement ............................	104
Remove an outgoing
announcement ............................	105
Monitor incoming calls .................	105
Intercept an incoming
message ........................................	105
Listen to your messages ..............	106
Remove messages ..........................	108
Record a memo .............................	108
Record a phone conversation ....	109
Audible message alert ..................	109
Answering system
Auto-attendant operation ............	110
Auto-attendant sequence
for callers .....................................	111
Review an auto-attendant
outgoing announcement ..........	112
Record an auto-attendant
outgoing announcement ..........	113

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Remove an auto-attendant
outgoing announcement ..........	114
Using multiple
auto-attendants ..........................	115
Answering system
Remote operation ........................	116
Connect with the
answering system ......................	116
Remote commands .......................	117
Adding a fax machine ............	118
Using a fax switch ..........................	118
General product care .............	119
Technical specifications ........	120
In case of difficulty ...................	121
Expanding the phone
system .............................................	128
Line groups ......................................	128
Private lines .....................................	130
Centrex operation.....................	131
Setup checklist ................................	131
Enable the console phone ...........	131
Console operation ........................	131
Set ring delay duration .................	132
Answer a delayed ring ..................	132
Pick up another station’s line .....	132
Index ................................................	133

Contents

iii

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Product overview

This AT&T Small Business System Speakerphone with Digital Answering System and Caller ID/Call Waiting 984 is expandable to a 16-extension telephone system. The 984 is compatible with AT&T 945, 974, 944, 955 and 964 telephones. (See Before you begin starting on page 2 and Expanding the phone system beginning on page 128 for details.)

The 984 is hearing-aid compatible and can be connected to up to four incoming telephone lines. This phone features a speakerphone for hands-free use and a headset jack compatible with most two-band 2.5mm headsets (sold separately). The 984 allows paging, intercom and call transfers between system phones and is capable of connecting three parties in a conference call. This phone also features a 32-number memory for faster dialing and has a directory which can store up to 200 additional numbers with names. This phone has a caller ID feature which supports caller ID with call waiting service. (Caller ID services are subscriber services available from many local telephone companies for a fee.) There are two convenience ports available for connecting the phone to another device such as a fax machine or modem.

Your 984 also features a built-in digital answering system which can store approximately 20 minutes of messages, memos, phone calls and announcements for a total of up to 99 messages. You can access the answering system from a remote, non-system touch tone phone or from another system phone. This 984 telephone is equipped to function as an auto-attendant in a multi-phone system. An auto-attendant phone can pick up and redirect incoming calls to other extensions in your phone system. You may designate more than one auto-attendant for your phone system. (See Answering system Auto-attendant operation beginning on page 110 for details.)

The 984 is compatible with Centrex service. Centrex is a special subscriber service which may be available from your local telephone company for a fee. If you subscribe to Centrex service, refer to the Centrex operation section of this manual, beginning on page 130.

This user's manual contains detailed instructions for installing, programming and operating your AT&T Small Business System Speakerphone with Digital Answering System and Caller ID/Call Waiting 984. Please be sure to

read Before you begin starting on page 2 before installing this phone.

Product overview

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Before you begin

Parts list

Your box should include:

This user’s	Quick
manual	start
	guide
	QUICK START GUIDE
	AT&T Small Business System
	Speakerphone with Digital Answering
	System and Caller ID/Call Waiting 984
	This Quick Start Guide provides basic instructions. For additional
	installation options and complete instructions which allow you to use
	all features of this phone, refer to your AT&T Small Business System
	Speakerphone with Digital Answering System and Caller ID/Call
	Waiting 984 User's Manual, Part 2.
	Installation
	Installation of a DSL splitter may be required to use the advanced
	features of this telephone if you have DSL (digital subscriber line)
	service. Please see DSL users starting on page 4 of your User’s
	Manual, Part 2 for details.
	If you are installing multiple phones in your phone system, you must
	install and program one set at a time. Each phone MUST be assigned
	a unique extension number.
	Battery installation
	Install a 9V alkaline battery (purchased separately) in order to use some features
	of this telephone in the event of a power failure. If power fails and a working
	battery is installed, all four lines of this phone will work only to answer calls
	with the handset or headset, and to dial calls using the dial pad keys and the
	one touch or redial features. No other features will work until power is
	restored.
	1. Remove the wedge from the underside of the base unit. Press
	on the tabs and pull the wedge away from the phone.
	continued on page 2
	1
Wallet
card

One short line cord

Two long line cords

Handset

Base unit with wedge attached

Coiled handset cord

Power adapter

Tools needed

You will also need a small Phillips head screw driver to install your phone.

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This 984 telephone is fully compatible with any AT&T Four-Line Small Business System Speakerphone 945 or 974 units you may have installed. You can use a total of 16 945/974/984 units together as extensions in your phone system.

This 984 telephone is also compatible with any AT&T 964/955/944 phones you have previously installed. This 984 telephone is NOT compatible with any 843, 853, 854, 874, or 954 telephones you may have previously installed.

NOTE: If you have one or more 964, 955, or 944 phone(s) installed in the same phone system with this 984 telephone, you can have only 12 extensions and 15 telephone lines in the phone system.

•You must have a modular telephone jack and an electrical outlet not controlled by a wall switch near where you’re installing the phone. The total length of telephone wiring used in this system MUST NOT be more than 600 feet as it may cause interference with the advanced features of this telephone.

•Identify the number of phone lines you’ll use.

•Plan the layout of your phone system.

•All connected phones must have the same line 1 phone number for the intercom and paging features to work.

Every individual phone in your telephone system MUST be assigned a unique extension number for the intercom feature to work. If you try to assign the same extension number to a second phone, you will hear a repeating short ring and the screen display will include

EXThXXhishalreadyhusedhAssignhnewhEXTh#hif the phone is in idle mode. If the phone is in the programming mode, you will hear the repeating short ring only. See Assign an extension number to your phone on page 26 of this manual for directions.

•Decide if you want a private line. A private line does not appear on all connected phones.

•Choose your setting for each feature. You will need to program the features after installation. See Programmable features list beginning on page 8 for a brief description of the features. See the Feature setup section beginning on page 25 for programming instructions.

Before you begin

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Before you begin

DSL users

Connecting a DSL line to L1/L2 may interfere with the advanced features of this telephone, (such as intercom, hold, and line privacy,) which work by sending data signals over line 1. These data signals are sent at some of the same frequencies as those used by your DSL service.

Also, DSL lines usually have microfilters, which keep the DSL signals from interfering with your telephone's sound quality. These same microfilters will also block the data signals that this telephone system uses to support some telephone system features. Therefore, the advanced features of this phone may not work properly when DSL microfilters are installed on L1/L2 of your phone system. However, you can use a DSL splitter to prevent these problems.

For only one or two DSL lines, install it/them into L3/L4 on the back of the phone.

If your system will only use two or three phone lines, plug a single non-DSL telephone line into L1/L2. (Turn off the L2 line usage lights.) Be sure to use the microfilter(s,) which were probably provided when DSL was installed, on lines 3 and/or 4 if the lines have DSL, to protect the sound quality.

If you have two telephone lines, one of which is DSL, which both appear at a single wall jack, use a Triplex adapter to separate the lines at the wall jack. Call 1 (800) 222-3111 if you need help doing this.

If you must install a DSL line into L1/L2 on the back of the phone, use a DSL splitter.

Lines 1 and 2 share a telephone jack, so if you need to install a DSL line for telephone line 1 or line 2, you will need additional equipment to avoid interference. Any telephone line connected to L1/L2 cannot have a microfilter. It must have a DSL splitter. Use a dual line DSL splitter or a two-line DSL filter. Call 1 (800) 222-3111 if you need help doing this.

Installation, by your DSL service provider or other professional, of a DSL splitter (not a microfilter) as close as possible to the protection block or network interface (where the telephone line enters the house) may resolve DSL interference. (It may be necessary to use a DSL splitter intended for outdoor use.) A DSL splitter allows the data and voice signals to use the same telephone line without interfering with each other.

AT&T cannot supply the DSL splitter. Please contact your DSL service provider or professional contractor for details about obtaining and installing a DSL splitter. Your DSL service provider may require you to bear any installation costs. AT&T and the manufacturer of this product have no affiliation with your DSL provider and the type or quality of services they offer. Installation must be performed at your own expense and AT&T cannot troubleshoot or provide installation support.

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NOTE: If your DSL service provider cannot supply a DSL splitter, it is possible to purchase an outdoor DSL splitter over the Internet.

If you are a new DSL customer, your DSL service provider will probably ask you if you have more than one telephone line in your home or business, or if you are installing a phone system. If you answer yes, your DSL service provider will probably advise you that you need a splitter. In most cases, your DSL service provider will supply you with the proper splitter for your specific situation. The DSL splitter, installed properly, should help overcome any interference between the DSL signal and the signals sent by your phone system.

AT&T shall not be responsible for the cost of installation, any damages, lost business, direct or indirect expenses accrued or associated with installation, or other compatibility issues which may arise as a result of using this product while you subscribe to DSL service.

Glossary

Auto-attendant: The 984 phone in your multi-phone system is designated to pick up a ringing line automatically after a selected number of rings. The auto-attendant plays the selected outgoing announcement and redirects the call if the caller enters an extension number. You can designate up to 16 auto-attendants in your phone system.

Caller ID: Caller identification is a subscriber service available from most local telephone companies for a fee. When you subscribe to caller identification,you can see who’s calling before you answer the phone if you and the caller are both in areas offering caller ID service with compatible equipment.

Caller ID with call waiting: This is a single, combined subscriber service which may be available from your local telephone company. If you subscribe to this service, you can use your 984 telephone to see who’s calling even while you are on another call (as long as your caller is in an area with caller ID service and both telephone companies use compatible equipment).

Centrex service: A special subscriber service which may be available from your local telephone company for a fee. This 984 telephone can be used with Centrex service.

COVM: Central OfficeVoice Mail is a subscriber voice message service which may be available from your local telephone company. This service may be called by another name in your area (e.g. call answering).

continued on page 6

Before you begin

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Before you begin

Glossary

continued from page 5

DND: When activated, the Do Not Disturb (DND) feature prevents interruptions during a call.

DTAD: The Digital Telephone Answering Device is a sophisticated, tapeless answering system built into the 984 telephone.

Home area code: This is the area code for your telephone number. Most users simply dial the seven digits of a phone number to make a call within their own area code and 11 digits outside of their area code. If this applies to you, you should enter your own area code into the unit as the home area code. After programming, if you receive a call from within your home area code, the screen will display the seven digits of the phone number.

You may, however, live in a region where for calls within your own area code, you must dial 10 digits (that is, the area code and phone number). If this applies to you, enter 000 for the home area code and enter your area code as a local area code. After programming, if you receive a call from within your area code, the screen displays the 10 digits of the phone number.

Be sure to follow the directions under Program home and local area codes on page 40 during feature setup.

Line group: A group of system phones sharing some lines within a multi-phone system.

Local area code: Most users dial 11 digits to make calls outside their home area codes. If this applies to you, you do not need to program any local area codes.

However, if you dial only 10 digits to make calls to some areas outside your home area code (without dialing 1), then program these local area codes into the phone. Up to five local area codes can be programmed. See Program home and local area codes on page 40 during feature setup for instructions.

After programming, if you receive a call from one of these local area codes, the screen displays the 10 digits of the phone number.

Navigation buttons: These are the buttons used when programming your 984 phone and for scrolling through feature options (E, +, -, >, <).

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Phone system: Two or more system phones combined to form an interacting system of shared lines. You can have up to 16 system phones in the system.

NOTE: If you have one or more 964, 955, or 944 phone(s) installed in the same phone system with this 984 telephone, you can have only 12 extensions in the phone system.

Prime line: This is the line on your phone you designate to be selected automatically when you lift the handset, press K, or press h.

System phone: Any 944, 945, 955, 964, 974 or 984 phone in your phone system (also called an extension).

Before you begin

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Before you begin

Programmable features list

Default settings indicated by *.

Feature:	Function:	Options:
One touch	Choose default mode	Intercom* or telephone
preference	for one touch (EXT)
	buttons.

Extension no.	Assign an extension	11*-26
	number to this phone.

Ringer on/off	Turn the ringer on or	On* or off
	off for each line.

Ringer type	Select a ring pattern	Type 1*, 2, 3, 4
	for this phone.

Delay ring	Select desired time	Off*, 2, 4, 6, up to
	to delay central	30 seconds
	office ring.

Auto-mute	Turn auto-mute on	On* or off
	or off (sounds at this
	extension will be
	heard automatically
	when paged).

Tone/pulse	Set the dial mode for	Tone* or pulse
	touch tone or dial
	pulse (rotary) dialing.

Hold reminder	Turn on or off the	On* or off
	audible reminder that
	a call at this extension
	is on hold.

Time/date	Set the time and date.	01:00 AM 01/01 Sunday*

Line usage	Turn line usage on	On* or off
	or off for each line.

NOTE: One ring lasts about six seconds, two rings last twelve seconds, and so on.

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Programmable features list

Default settings indicated by *.

Feature:	Function:	Options:
Prime line	Assign a line on this	Line 1*, 2, 3, 4
	phone to be selected
	automatically when
	you lift the handset,
	press K, or
	press h.

Automatic	Choose default mode	Speakerphone* or
mode	for calls connected	headset
	with the handset in
	the base unit.

Scroll rate	Set the scrolling	Very slow, slow,
	speed for rapid	medium*, fast, or
	scroll.	very fast

LCD backlight	Turn the screen	On* or off
	display backlight
	on or off.

COVM on/off	Turn COVM (message/	On or off*
	voice mail) indicators
	on or off for each line.

COVM reset	Clear COVM indicators	N/A
	when they are lit but
	no new messages are
	waiting.

Area codes	Program one home	1-3 digits, empty*
	and up to five local
	area codes for use
	with caller ID features.

Line group	Assign your phone	Line group 4*-15 or
	to a line group.	PRV (private)

NOTE: One ring lasts about six seconds, two rings last twelve seconds, and so on.

continued on page 10

Before you begin

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Before you begin

continued from page 9

Programmable features list

Default settings indicated by *.

Feature:	Function:	Options:
Reset all	Return all features	N/A
	to default settings.

Answer status	Turn the answering	On*, off, or
	system on or off, or	auto-attendant
	set this phone to be
	an auto-attendant. Set
	answer status to on to
	activate answering system
	in a single phone system.
	Set answer status to
	auto-attendant to activate
	answering system and
	auto-attendant functions
	for a multi-phone system.

Single phone	Specify whether this	On or off*
	phone is single (on) or
	part of a multi-phone
	system (off).

Answer delay	Set the length of time	02-60 seconds.
	this phone rings before	15 seconds*
	the answering system
	picks up the call.

Auto ATT delay	Specify how long an	6*-30 seconds
	auto-attendant waits
	before picking up
	incoming calls.

Day/night times	Specify times to be	Day: 09:00 AM*
	considered day or	Night: 06:00 PM*
	night for auto attendant
	features.

NOTE: One ring lasts about six seconds, two rings last twelve seconds, and so on.

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Programmable features list

Default settings indicated by *.

Feature:	Function:	Options:

Toll saver	Turn toll saver	On or off*
	on or off.

Remote code	Program the code	Three digits, 111*
	(password) needed
	for remote access to
	some features of your
	phone.

Message length	Set maximum length	Unlimited*, 1 minute,
	of recorded messages.	or greeting only

Message alert	Turn the audible	On or off*
	message alert on or off.

Monitor	Choose whether	On* or off
	incoming messages can
	be heard over the speaker
	as they are recorded.

DTAD intercept	Choose whether	On or off*
	messages can be
	intercepted by other
	phones during recording.

Console	Specify whether your	On or off*
	phone is the Centrex
	console phone for
	your phone system.

CSL delay ring	Set the time to delay	Off*, 2, 4, 6, up to
	ring for Centrex	30 seconds
	console phone.

Language	Select the language	English*, Spanish, or
	for screen displays.	French

NOTE: One ring lasts about six seconds, two rings last twelve seconds, and so on.

Before you begin

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Before you begin

Audible signals

When you hear:	It means:
A rapid double-ring	You have an incoming intercom call.
pattern, repeating

A long single ring,	You have an incoming transferred call.
repeating

A short single ring,	The extension number you just
repeating	programmed has already been assigned.
	Choose another number for this
	extension.

A short single tone,	The extension you are calling is
repeating	in DND mode.

A long single tone,	The extension you are calling is busy.
repeating

A very long single	The extension you are calling is
tone, repeating	ringing or in DND mode.

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Installation

If you are installing multiple phones in your telephone system, you must install and program one set at a time. If more than one extension is assigned the same extension number, a repeating short ring (error ring) sounds at the extension you are programming and the screen

display includes EXThXXhishalreadyhusedhAssignhnewhEXTh#hif the phone is in idle mode. If the phone is in the programming mode, you will hear the repeating short ring only. Assign a different extension number from 11 to 26 (see Assign an extension number to your phone on page 26).

Battery installation

Install a 9V alkaline battery (purchased separately) in order to use some features of this telephone in the event of a power failure. If power fails and a working battery is installed, all four lines of this phone will work only to answer calls with the handset or headset, and to dial calls using the key pad and the one touch or redial features. No other features will work until power is restored.

1.Remove the wedge from the underside of the base unit.

Press on the tabs in the direction of the arrows and pull the wedge away from the phone.

2.Remove the battery compartment screw with a small Phillips head

Installation

continued on page 14

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Installation

Battery installation continued from page 13

3. Pull on the tab to remove the battery compartment cover.

4.Insert a 9V battery (purchased separately) following the polarity markings in the battery compartment.

Polarity markings

5.Replace the battery compartment cover and the screw.

6.If you are wall mounting the phone, turn to Wall installation beginning on page 17. (You will not need the wedge; store it in case you use the phone on a table or desk in the future.)

—OR—

If you are using the phone on a table or desk, reattach the wedge to the base unit by sliding the tabs into the holes as shown. Snap the wedge onto the base. Then, turn to Table/desk installation beginning on page 15.

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Table/desk installation

For best results, follow the directions in Battery installation beginning on page 13 before installing the phone.

Recommended wiring configuration for phone system

NOTE: The total length of telephone wire used in your system should not be more than 600 feet as it may cause interference with the advanced features of this telephone.

NOTE: Users should use ONLYthe line cords provided. In case additional line cords are required, please use ONLY AWG#24 line cords.

1.Connect the telephone line cords to the telephone and wall jacks as shown in the following illustration on page 16.

continued on page 16

Installation

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Installation

Table/desk installation continued from page 15

•Four one-line jacks (To use this installation option, you’ll need to purchase two two-line adapters. Adapters are available at retail stores or by calling 1 (800) 222–3111.)

Modular telephone jacks lines 3 and 4

Two-line adapters

Telephone

line cords

L3/L4 jack

L1/L2 jack

•Two two-line jacks

Modular telephone jack lines 3 and 4

Telephone

line cords

Modular

telephone jacks

lines 1 and 2

Modular telephone jack lines 1 and 2

L3/L4 jack

L1/L2 jack

2.Connect the handset cord.

Plug one end of the coiled handset cord into the jack on the left side of the phone. Plug the other end into the handset and hang up.

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3. Connect the power adapter to the telephone.

Use only the power adapter provided with this product. To obtain a replacement, call 1 (800) 222–3111.

Plug one end of the power adapter into the jack labeled POWER on the back of the phone. Plug the other end into a standard electrical outlet not controlled by a wall switch.

Standard electrical outlet

Power jack

Power adapter

Installation

4.Initialization.

If no battery is installed when you connect the power cord, the phone runs a quick self-test and the screen displays Initializing for about three seconds.

NOTE: The phone will run through this same initialization any time it is reconnected to AC power if a working battery is not installed (for example, after a power failure or when the unit has been unplugged).

5.Check for dial tone.

Lift the handset and listen for a dial tone. If you cannot hear a dial tone, turn to In case of difficulty beginning on page 121.

Wall installation

For best results, follow the directions in Battery installation beginning on page 13 before installing the phone.

1.If the wedge is still attached to the underside of the base unit, follow step 1 in Battery installation on page 13 to remove the wedge.

continued on page 18

984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 18

Installation

Wall installation continued from page 17

2.Reverse the handset tab.

Hold down the switchhook, then pull out the handset tab and rotate it 180 degrees. Push the handset tab down into the grooves so it settles into position.

Switchhook

Handset tab

3. Connect the telephone line cords to the telephone as shown.

L3/L4 jack

L1/L2 jack

4.Connect the handset cord.

Plug one end of the coiled handset cord into the jack on the left side of the phone. Plug the other end into the handset and hang up.

5.Connect the power adapter to the telephone.

Use only the power adapter provided with this product. To obtain a replacement, call 1 (800) 222–3111.

Plug one end of the power adapter into the jack labeled POWER on the back of the phone. Plug the power adapter into a standard electrical outlet not controlled by a wall switch.

Standard electrical outlet

Power jack

Power adapter

984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 19

6.Connect the telephone line cords to the wall jacks as shown in the following illustration and mount the phone on the wall.

NOTE: Users should use ONLYthe line cords provided. In case additional line cords are required, please use ONLY AWG#24 line cords.

•Four one-line jacks (To use this installation option,you’ll need to purchase two two-line adapters. You will also need to purchase and install a blank wall plate. Adapters and blank wall plates are available at retail stores or by calling 1 (800) 222-3111.)

Modular telephone jacks

lines 3 and 4

Two-line	Blank
adapters	wall
	plate

	Power	Standard
		electrical
	adapter
		outlet

Modular telephone Jacks lines 1 and 2

continued on page 20

Installation

984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 20

Installation

Wall installation continued from page 19

•Two two-line jacks (To use this illustration option, you may want to use the short line cord for lines 1 and 2.)

Modular

telephone jack

lines 3 and 4

Modular telephone jack lines 1 and 2

	Power	Standard
	adapter	Standard
	adapter	electrical
		electrical
		outlet

7.Initialization.

If no battery is installed when you connect the power cord, the phone runs a quick self-test and the screen displays Initializing for about three seconds.

8.Check for dial tone.

Lift the handset and listen for a dial tone. If you cannot hear a dial tone, turn to In case of difficulty beginning on page 121.

984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 21

Convenience ports

If you want to connect another device (such as a modem or fax machine) to the wall jack, you can use the jacks on the phone labeled AUX. These convenience ports use lines 3 and 4; a call picked up on line 3 or 4 at another extension may interrupt fax, modem, or message transmission.

•Four one-line jacks

Modular telephone jacks lines 3

and 4 with a two-line adapter

Modular telephone jacks lines 1 and 2 with a two-line adapter

Standard electrical outlet

Installation

Power adapter

AUX L4 jack

L1/L2 jack

AUX L3 jack

L3/L4 jack

•Two two-line jacks

Modular

telephone jack

lines 3 and 4

Modular telephone jack

lines 1 and 2

Standard electrical outlet

Power adapter

AUX L4 jack

AUX L3 jack

L1/L2 jack

L3/L4 jack

984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 22

Menu operation

	m	Feature setup, memory programming and some individual
		feature operations for the 984 use menus shown in the
	k o
		screen display. Use the navigation buttons (<, >, +, -,
	ji
		E) to begin, end and move through menu operations
		(for example, feature setup).

•Press Eto activate a menu operation. The first menu item for this topic or data will appear in line four of the screen. For example, the screen displays:

Menu topic or data	FEATUREHSETUP
	FEATUREHSETUP
Menu item	ONEHTOUCHHHHHHHx
Menu indicator

NOTE: If you do not press a key to continue menu operations within 30 seconds, the telephone automatically exits the menu.

•When xis displayed, you can press the -or + button repeatedly to move through the menu.

•Press Eto choose the menu item currently displayed. This may be a lower level menu, an action, or a feature settings screen. For example:

Menu ONE TOUCH

Current setting

()Intercom Feature PREFERENCEHHHHHx

•When ()is displayed, you can press the >or <button to scroll through setting choices.

•Press Eto store the setting, or press -to store the setting and show the next option for the feature currently displayed.

•To return to the main menu, press the -or + button until the screen display includes MAIN MENU or EXIT. Then, press E.

•To exit programming mode, press and hold

NOTE: If the phone beeps twice, repeat the steps to program the feature.

984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 23

	Menu structure
	Use the menu operation to set up the values for the 984
	features. Access the menu by pressing Ewhen the
j	phone is idle. The menu structure for the feature setup
j	menu is shown below.
	menu is shown below.
	One touch	Special options
	Preference	Line usage
	Intercom	Prime line
	Telephone	Automatic mode
	Program	Scroll rate
	Pause	LCD backlight
	Tone	COVM on/off
	Flash	COVM reset
	Cancel	Area codes
	View	Line group
	Done	Reset all
	Main menu	Main menu
	Phone settings	DTAD/AA

	Extension no.	Answer status
		Single phone
	Ringer on/off
		Answer delay
	Ringer type
		Auto ATT delay
	Delay ring
		Day/night times
	Auto-mute
		Toll saver
	Tone/pulse
		Remote code
	Hold reminder
		Message length
	Main menu
		Message alert
	Time/date
		Monitor

		DTAD intercept
		Centrex
		Console
		CSL delay ring
		Main menu
		Language
		Exit

Menu operation

984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 24

operationMenu	kmo
	ji

kmo i

Shortcut to language menu

This phone comes programmed for English screen displays. If you need to change the screen language to Spanish or French, you can use these steps to reach the LANGUAGE menu more quickly.

1.Press Eto begin feature setup.

2.Press +twice. The screen display includes LANGUAGE and the current setting.

3.Press <or >to scroll through the language choices (English, Español, or Français). When the language you want to use is displayed, press -to save your choice. The screen display includes EXIT.

4.Press Eto return to the idle screen.

NOTE: You can exit feature setup and return to the idle screen any time. Simply press and hold E.

Rapid scroll

You can scroll through menu items or setting choices more quickly using this feature. Press and hold the desired scroll button (+, -, >or <). The screen will scroll through your choices at the rate you program during feature setup. See Set the scroll rate on page 36 for programming instructions.

+ 115 hidden pages