AT&T 955 User Manual

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1	USER’S MANUAL
	USER’S MANUAL
	Part 2

Four-Line Intercom

Speakerphone 955

REVISED FINAL 10/24/02

Please also read

Part 1 – Important

Product Information

Para recibir este manual en español, por favor llame al 1 800 222-3111.

AT&T and the globe symbol are registered trademarks of AT&T Corp. licensed to Advanced American Telephones.

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BEFORE YOU BEGIN ........................	3
Glossary ................................................	4
Features List..........................................	6
Audible Signals .....................................	7
INSTALLATION.................................	8
Table/Desk Installation .........................	8
Wall Installation ..................................	10
Convenience Ports .............................	14
SET UP SYSTEM FEATURES .............	15
Change Display Language...................	16
Set the Time/Date ...............................	16
Assign an Extension Number
to Your Phone .................................	16
Turn COVM Indicator On or Off
for Each Line...................................	17
Turn the Ringer On or Off
for Each Line...................................	17
Select the Ringer Type........................	17
Set Delay Ring ....................................	18
Turn Line Usage On or Off
for Each Line...................................	18
Assign the Prime Line
(Line Preference) ...........................	18
Assign the Line Group
for this Phone .................................	19
Turn Auto-Mute On or Off..................	19
Set the Dial Mode ...............................	19
Set the Flash Time...............................	19
Turn Hold Reminder On or Off..........	20
Program Home and Local
Area Codes......................................	20
Set Your Phone to be the Centrex
Console Phone................................	20
Program the Centrex Console
Delayed Ring Time ..........................	21
Erase All Settings and Return
the Phone to Default Settings.........	21
TELEPHONE OPERATION.................	22
Making or Answering a Call ................	23
Timer ...................................................	24
Call Privacy..........................................	24
Do Not Disturb....................................	25
Line-in-Use Lights.................................	25
Volume.................................................	25

CONTENTS
Redial..................................................	26
Auto Redial .........................................	26
Hold .....................................................	27
Switch Between Lines .........................	27
Mute......................................................	27
Flash......................................................	27
Temporary Tone Dialing.......................	28
Conference Calls...................................	28
Transfer a Call......................................	29
Low Battery Indicator .........................	29
SPEED DIAL OPERATION ................	30
Storing a Name and a Number in
a Speed Dial Location ......................	31
Reviewing Information Stored in
a Speed Dial Location......................	32
Editing Information Stored in a
Speed Dial Location.........................	32
Making a Speed Dial Call.....................	32
Removing Information from a
Speed Dial Location.........................	32
DIRECTORY OPERATION..................	33
Storing Names and Numbers
in the Directory ..............................	34
Storing a Pause in a
Directory Number ..........................	35
Storing a Temporary Tone Signal
in a Directory Number ...................	35
Storing a Flash in a
Directory Number ..........................	35
Reviewing Information Stored
in the Directory ..............................	36
Changing Directory Entries................	37
Dialing a Number from
the Directory ..................................	37
Removing a Name and Number
from the Directory .........................	38
Removing All Entries from
the Directory ..................................	38
INTERCOM OPERATION...................	39
Basic Intercom Operations..................	40
Making an Intercom Call with
the Handset.....................................	40
Making an Intercom Call with the
Speakerphone or Headset ..............	41

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CONTENTS
Answering an Intercom Call...............	41
Making a Single-phone Page...............	41
Answering a Single-phone Page ..........	41
Switching Between an Intercom
Call and a Single-phone Page..........	42
Ending an Intercom or Page Call .........	42
Paging All Phones ................................	42
Answering a System-wide Page ...........	42
Making an Intercom
Conference Call ..............................	43
Room Monitor .....................................	43
CALLER ID OPERATION...................	44
Call Waiting.........................................	46
Calls Received on Two or
More Lines Simultaneously .............	46
Message Waiting and
NEW CALL Light.............................	47
Call List ...............................................	48
Display Messages ................................	49
Removing Calls from Call List ............	49
Dialing a Number from Call List.........	50
Saving a Number from Call List
to the Directory..............................	51
Time/Date...........................................	51
Reset COVM Indicator........................	51
ADDING A FAX MACHINE................	52
Using a Fax Switch ..............................	52
IN CASE OF DIFFICULTY..................	53
EXPANDING THE 955 SYSTEM ........	56
Line Groups .........................................	56
Private Lines ........................................	57
CENTREX OPERATION.....................	58
Setup Checklist....................................	58
Enabling the Console Phone...............	58
Console Operation ..............................	58
Setting Ring Delay Duration..................	59
Answering a Delayed Ring ...................	59
Picking Up Another Station’s Line......	59
INDEX ............................................	60

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BEFORE YOU BEGIN

•Check to be sure your box contains:

1Telephone

1Handset

1Handset cord

1Mounting base

2Seven-foot line cords

1Eight-inch line cord

1Power adapter

1Warranty insert

19V battery

1User’s Manual

•You must have a modular telephone jack and an electrical outlet not controlled by a wall switch near where you’re installing the phone.

•The total length of telephone wiring used in this system is important. If the total length of telephone wiring is more than

600 feet, you may need to use a special filter device. You can call 1 800 222–3111 for information about this filter. You’ll need to contact a professional to install this filter.

•Identify the number of phone lines you’ll use.

•Plan the layout of your phone system.

•All connected phones must have the same Line 1 phone number for the Intercom and Page features to work.

•Assign a different Intercom Extension Number (11 through 22) to each 955 telephone. You’ll need to do this individually at each telephone.

•Decide if you want a private line. A private line does not appear on all connected phones.

•You must subscribe to combined Caller ID with Call Waiting as a single service to see Caller ID information for Call Waiting calls. Check with your local telephone company for availability.

•Choose your setting for each system feature. You will need to program the features during installation (see “Features List”).

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BEFORE YOU BEGIN

Glossary

CID: This stands for Caller Identification, which is a subscriber service, available from most local telephone companies for a fee. When you subscribe to Caller Identification, you can see who's calling before you answer the phone if you and the caller are both in areas offering Caller ID service with compatible equipment.

Caller ID with Call Waiting: This is a single combined subscriber service which may be available from your local telephone company. If you subscribe to this service you can use your 955 telephone system to see who's calling even while you are on another call (as long as your caller is in an area with Caller ID service and both telephone companies use compatible equipment).

Centrex Service: A special subscriber service which may be available from your local telephone company for a fee. The 955 telephone system can be used with Centrex Service.

COVM: Central Office Voice Mail is a subscriber voice message service which may be available from your local telephone company. This service may be called by another name in your area (e.g., Call Answering).

DND: When activated the Do Not Disturb feature prevents interruptions during a call.

Home Area Code: This is the area code for your telephone number. Most users simply dial the seven digits of a phone number to make a call within their own area code and 11 digits outside of their area code. If this applies to you, you should enter your own area code into the unit as the Home Area Code. After programming, if you receive a call from within your Home Area Code, the screen will display the seven digits of the phone number. When you use Display Dial, the unit will know to ignore the Home Area Code, and dial only the seven digits of the phone number.

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BEFORE YOU BEGIN

You may, however, live in a region where for calls within your own area code, you must dial 10 digits (that is, the three-digit area code and phone number). If this applies to you, enter "000" for the Home Area Code and enter your area code as a Local Area Code. After programming, if you receive a call from within your area code, the screen displays the 10 digits of the phone number. When you use Display Dial, the unit will know to dial your area code along with the seven digits of the telephone number (and "1" if appropriate).

Be sure to follow the directions on page 20 for programming the Home Area Code.

Local Area Code: Most users dial 11 digits to make calls outside their Home Area Code. These users do not need to program any Local Area Codes.

However, if you dial only 10 digits to make calls to some areas outside your Home Area Code (without dialing "1"), then program these Local Area Codes into the unit (up to five Local Area Codes can be programmed). See page 20 for directions.

After programming, if you receive a call from one of these Local Area Codes, the screen displays the 10 digits of the phone number. When you use Display Dial, the unit will dial the 10 digits, without inserting a "1" before the area code.

Line Group: A group of 955 phones sharing some lines within a multi-phone system.

Navigation buttons: These are the buttons used when programming

your 955 system and for scrolling through feature options (+, -, >, <, E, S).

Prime Line: This is the line on your phone you designate to be selected automatically when you lift the handset, press K, or press h.

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BEFORE YOU BEGIN

Features List

NOTE: An * indicates the default setting for each system feature.

NOTE: One ring is equal to about six seconds, two rings equals twelve seconds, and so on.

Feature	Function	Setting Option(s)

LANGUAGE	Select language for screen displays	English* or Spanish

TIME/DATE	Manually set time and date	01:00AM 01/01 Sunday*

EXTENSION NO	Assign extension number for this	11-22*
	phone

COVM ON/OFF	Turn COVM (message/voice mail)	On or Off*
	indicators on or off for each line

COVM RESET	Clear COVM indicators when they	NA
	are lit but no new messages are
	waiting

RINGER ON/OFF	Turn ringer on or off for each line	On* or Off

RINGER TYPE	Select ring pattern for this phone	Type 1*, 2, 3, 4

DELAY RING	Select desired time to delay	Off*, 2, 4, 6, ... 30 seconds
	Central Office ring

LINE USAGE	Turn line usage on or off for	On* or Off
	each line

PRIME LINE	Assign a line on this phone to be	Line 1*, 2, 3, 4
	selected automatically when you
	lift the handset, press K,
	or press h

LINE GROUP	Assign your phone to a Line	Line Group 4*-15 or PRV
	Group	(private)

AUTO-MUTE	Turn Auto-Mute on or off	On* or Off
	(sounds at this extension will be
	heard automatically when paged)

TONE/PULSE	Set dial mode for touch-tone or	Tone* or Pulse
	dial pulse (rotary) dialing

FLASH TIME	Set length of signal sent when	0.3 seconds - 0.9 seconds
	you press F	0.7 seconds*

HOLD REMINDER	Turn audible reminder that a call	On* or Off
	at this extension is on hold on
	or off

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BEFORE YOU BEGIN

Feature	Function	Setting Option(s)

AREA CODEs	Program one Home and up to five	1-3 digits, Empty*
	Local Area Codes for use with
	Caller ID features

CONSOLE	Specify whether your phone is	On or Off*
	the Centrex Console phone for
	your system

CSL DELAY RING	Set time to delay ring for Centrex	Off*, 2, 4, 6, ... 30 seconds
	Console phone

RESET ALL!!!	Return all settings to default	(Defaults)
	settings

Audible Signals

When you hear:	It means:

A rapid double-ring pattern,	You have an incoming intercom call.
repeating

Long single ring, repeating	You have an incoming transferred call.

Short single ring, repeating	The extension number you just programmed has
	already been assigned. Choose another number for
	this extension.

Short single tone, repeating	The extension you are calling is in DND mode.

Long single tone, repeating	The extension you are calling is busy.

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INSTALLATION

NOTE: If you are installing multiple phones in your 955 system, you must install and program one set at a time. If more than one

extension is assigned the same extension number, a repeating short ring (error ring) will sound at all extensions. Reassign extension numbers, being sure that each extension has a different number from 11 to 22 (see “Assign an Extension Number to Your Phone” in SET UP SYSTEM FEATURES).

Table/Desk Installation

1Install one 9V battery.

•Press in on the tabs and remove the telephone base.

•Use a small Phillips head screwdriver to remove the screw and open the battery door.

•Insert the 9V battery (included), and replace the screw to close the battery door.

•Replace the telephone base.

NOTE: The battery retains telephone memory in the event of a power failure. If power fails and a working battery is installed, this phone will work only to dial and answer calls with the handset or headset. No other features will work until power is restored.

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INSTALLATION

2Connect the telephone line cords to the telephone.

•Four One-Line Jacks (To use this installation option, you’ll need to purchase two two-line adapters. Adapters are available at retail stores or by calling 1 800 222–3111.)

Two-line

Adapters

Modular

Telephone Jacks

Lines 3 and 4

Modular	Standard
Telephone Jacks	Electrical
Lines 1 and 2	Outlet

Power Cord

Telephone
Line Cords	Telephone Jack L1/L2
	Telephone Jack L3/L4

•Two Two-Line Jacks

Modular

Telephone Jack

Lines 3 and 4

	Modular	Standard
	Telephone Jack
		Electrical
	Lines 1 and 2
		Outlet

		Power Cord

Telephone
Line Cords	Telephone Jack L1/L2
	Telephone Jack L1/L2
	Telephone Jack L3/L4

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INSTALLATION

3Connect the handset cord.

Plug one end of the coiled handset cord into the jack on the left side of the phone. Plug the other end into the handset, and hang up.

4Connect the power adapter.

Use only the power adapter provided with this product. To obtain a replacement, call 1 800 222–3111.

Plug one end of the power adapter into the jack labeled ADAPTER on the back of the phone. Plug the other end into a standard electrical outlet not controlled by a wall switch.

NOTE: If the screen displays POWERFAIL the first time you plug in the phone, press any key to clear the screen.

5Check for dial tone.

Lift the handset and listen for a dial tone. If you cannot hear a dial tone, turn to IN CASE OF DIFFICULTY.

6Initialization.

As soon as you connect the power cord, the system runs a quick self-test and the screen displays Initializing for about seven seconds. When the test is complete, the system enters an initial setup mode (this happens the first time you plug in the unit only) and the screen displays press PROG to setup your phone. See SET UP SYSTEM FEATURES beginning on page 15.

Wall Installation

1Reverse the handset tab.

Hold down the switchhook, then pull the tab out and rotate it 180 degrees. Push the tab down into the grooves so it settles into position.

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INSTALLATION

2Install one 9V battery.

•Press in on the tabs and remove the telephone base.

•Use a small Phillips head screwdriver to remove the screw and open the battery door.

•Insert the 9V battery (included), and replace the screw to close the battery door.

•Replace the telephone base.

3Connect the telephone line cords to the telephone.

Please refer to line cord connection instructions in Step 2 of “Table/Desk Installation” on page 9.

4Turn the base, as shown, and attach it to the bottom of the phone.

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INSTALLATION

5Connect the handset cord.

Plug one end of the coiled handset cord into the jack on the left side of the phone. Plug the other end into the handset, and hang up.

6Connect the power adapter to the telephone.

Use only the power adapter provided with this product. To obtain a replacement, call 1 800 222–3111.

Plug one end of the power adapter into the jack labeled ADAPTER on the back of the phone.

NOTE: If the screen displays POWERFAIL the first time you plug in the phone, press any key to clear the screen.

7Check for dial tone.

Lift the handset and listen for a dial tone. If you cannot hear a dial tone, turn to IN CASE OF DIFFICULTY.

8Mount the phone on the wall

• Four One-Line Jacks

	Modular	Standard
		Electrical
	Telephone Jacks
		Outlet
	Lines 3 and 4

		Power Cord

Modular Telephone Jacks

Lines 1 and 2

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INSTALLATION

•Two Two-Line Jacks

	Modular	Standard
		Electrical
	Telephone Jack
		Outlet
	Lines 3 and 4

		Power Cord

Modular

Telephone Jack

Lines 1 and 2

9Plug the power adapter into a standard electrical outlet not controlled by a wall switch.

10Initialization.

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INSTALLATION

Convenience Ports

If you want to connect another device (such as a modem or fax machine) to the wall jack, you can use the jacks on the phone labeled AUX. These convenience ports use Lines 3 and 4; a call picked up on Line 3 or 4 at another extension may interrupt a fax, modem, or message transmission.

•Four One-Line Jacks

Modular

Telephone Jacks

Lines 3 and 4 with Two-line Adapter

Modular Telephone Jacks Lines 1 and 2 with Two-line Adapter

Standard

Electrical

Outlet

Power Cord

Telephone Jack Aux L4	Telephone Jack L1/L2
Telephone Jack Aux L3	Telephone Jack L3/L4

•Two Two-Line Jacks

	Modular	Modular
	Telephone Jack
		Telephone Jack
	Lines 3 and 4
		Lines 1 and 2

Standard

Electrical

Outlet

Power Cord

Telephone Jack Aux L4	Telephone Jack L1/L2
Telephone Jack Aux L3	Telephone Jack L3/L4

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SET UP SYSTEM FEATURES

Use the Navigation buttons to program or change the system features setup.

	Store your
	selection and	Scroll through
	move to next	options
	feature
	Enter	Confirm
	Programming	Confirm
	Programming	option choice
	mode	option choice
	mode
		Used when
		resetting
		features to
	Exit Programming	default settings
	mode

•Press Gto enter the Programming mode. The screen displays:

NOTE: If you do not press a key to continue programming within 20 seconds, the system automatically exits the Programming mode.

•Press -or +repeatedly to move through the list of options.

•Press >to choose the option currently displayed.

•Press Sto store your selections and return to the ‘home screen’ for the feature currently displayed.

Feature

Options

You can set up one feature at a time or you can set up a feature and then move on to set up another feature. After you change one feature, press +or -to select another feature. When you are finished with features setup, press Eto exit Programming mode.

NOTE: After a feature is successfully programmed, the system beeps once. If the system beeps twice, repeat the steps to set up the feature.

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SET UP SYSTEM FEATURES

Change Display Language

1Press G.

2Press -until the screen displays LANGUAGE, then press >.

3Press -or +until the screen displays your language selection.

4Press Sto store your selection.

Set the Time/Date

NOTE: The time and date are automatically set with incoming call information. Follow the steps below to set manually.

1Press G.

2Press -until the screen displays TIME/DATE.

3Press >until screen displays HOUR.

4Press -or +to select the correct hour setting.

5Press Sto store the hour setting. The screen displays MINUTES.

6Press -or +to select the correct minutes setting.

7Press Sto store the minutes setting. The screen displays AM/PM.

8Press -or +to select AM or PM.

9Press Sto store the setting. The screen displays MONTH.

10Press -or +to select the correct month.

11Press Sto store the setting. The screen displays DATE.

12Press -or +to select the correct day of the month.

13Press Sto store the setting. The screen displays DAY OF WEEK.

14Press -or +to select the correct day of the week.

15Press Sto store the setting.

Assign an Extension Number to Your Phone

1Press G.

2Press -until the screen displays EXTENSION NO, then press >.

3Press -or +to select the desired extension number (from 11 to 22).

4Press Sto store your selection.

NOTE: If you duplicate an extension number, you will hear a repeating short ring. Repeat Steps 1-4 and assign a different number (from 11 to 22).

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SET UP SYSTEM FEATURES

Turn COVM Indicator On or Off for Each Line

If you subscribe to Voice Mail service with your local telephone service provider, turn the COVM indicator on to have the screen display the appropriate line numbers when there are messages waiting. You can turn the COVM indicator on or off for each line individually or for all lines at once. If you do not subscribe to Voice Mail service, turn the COVM indicator off for each line.

1Press G.

2Press -until the screen displays COVM ON/OFF, then press >.

3Press -or +until the screen displays the desired line number, then press >.

4Press -or +to select the desired setting.

5Press Sto store your selection.

6Repeat Steps 1-5 to change the indicator setting for additional lines.

Turn the Ringer On or Off for Each Line

1Press G.

2Press -until the screen displays RINGER ON/OFF, then press >.

3Press -or +until the screen displays the desired line number, then press >.

4Press -or +to select the desired setting.

5Press Sto store your selection.

6Repeat Steps 1-5 to change the ringer setting for additional lines.

Select the Ringer Type

1Press G.

2Press -until the screen displays RINGER TYPE, then press >.

3Press -or +to select the desired setting. You will hear a sample of each ringer type as you move through the settings.

4Press Sto store your selection.

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SET UP SYSTEM FEATURES

Set Delay Ring

NOTE: This feature is for use with Centrex systems only.

NOTE: If you choose to set a delayed ring on a phone with COVM service, the phone may not ring at all before COVM picks up the call.

1Press G.

2Press -until the screen displays DELAY RING, then press >.

3Press -or +to select the desired setting. (One ring is about six seconds.)

4Press Sto store your selection.

Turn Line Usage On or Off for Each Line

If you are not using all four phone lines, you need to turn off Line Usage for the unused lines. If you expand to a third or fourth line, turn Line Usage back on.

You may also restrict the use of certain lines on this phone to intercom and paging only, by turning off Line Usage for each line to be restricted. When Line Usage is turned off, that line cannot be used to answer incoming calls or to make outgoing or transfer calls.

1Press G.

2Press -until the screen displays LINE USAGE, then press >.

3Press -or +until the screen displays the desired line number, then press >.

4Press -or +to select the desired setting.

5Press Sto store your selection.

6Repeat Steps 1-5 to change the Line Usage status for additional lines.

Assign the Prime Line (Line Preference)

1Press G.

2Press -until the screen displays PRIME LINE, then press >.

3Press -or +to select the desired setting.

4Press Sto store your selection.

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