Toshiba Strata DK User Manual

Telecommunication Systems Division

Digital Business Telephone Systems

Electronic Telephone

User Guide

(includes LCD and Direct Station Selection Console)

May 2000

Publication Information

Toshiba America Information Systems, Inc., Telecommunication Systems Division, reserves the right, without prior notice, to revise this information publication for any reason, including, but not limited to, utilization of new advances in the state of technical arts or to simply change the design of this document.

Further, Toshiba America Information Systems, Inc., Telecommunication Systems Division, also reserves the right, without prior notice, to make such changes in equipment design or components as engineering or manufacturing methods may warrant.

DKA-UG-EKTEL-VC 4016150

Version C.4, May 2000

Version C.3, October 1999

Version C.2, May 1999

Version C.1, December 1998

Version C, April 1998

Version B, October 1997

Version A, September 1996

© Copyright 2000

Toshiba America Information Systems, Inc.

Telecommunication Systems Division

All rights reserved. No part of this manual, covered by the copyrights hereon, may be reproduced in any form or by any means—graphic, electronic, or mechanical, including recording, taping, photocopying, or information retrieval systems—without express written permission of the publisher of this material.

Strata is a registered trademark of Toshiba Corporation. Stratagy is a registered trademark of Toshiba America Information Systems, Inc.

Trademarks, registered trademarks, and service marks are the property of their respective owners.

Contents

Introduction
Organization ....................................................................................................................	viii
Conventions ....................................................................................................................	viii
Action/Response ..............................................................................................................	x
Related Documents/Media ..................................................................................................	x
Chapter 1 – The Grand Tour
Electronic Telephone Diagram ...........................................................................................	2
LCD .................................................................................................................................	7
LED Indicators ...............................................................................................................	10
On-hook/Off-hook .........................................................................................................	11
Volume Controls ............................................................................................................	11
Chapter 2 – Features
Before You Begin .............................................................................................................	13
Automatic Line Selection ..............................................................................................	14
Ringing Line Preference ................................................................................................	14
Signaling ........................................................................................................................	14
Quick Reference ................................................................................................................	15
Making an Internal Call .................................................................................................	15
Making an Outside Call .................................................................................................	15
Making an Outside Call to an ISDN Trunk ...................................................................	16

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Contents
Chapter 2 - Features
On-Hook Dialing ...........................................................................................................	16
Answering Calls .............................................................................................................	17
Incoming Call Notification ............................................................................................	17
Calling a Forwarded [DN] .............................................................................................	17
Receiving a Forwarded Call ..........................................................................................	17
Account Code Calls ..........................................................................................................	18
Forced Account Codes (Verified/Non-Verified) ...........................................................	18
Voluntary Account Codes (Verified/Non-Verified) ......................................................	18
Alarm Reset ......................................................................................................................	20
Alert Signaling ..................................................................................................................	20
Attendant Console Calling ................................................................................................	20
Automatic Busy Redial (ABR) .........................................................................................	21
All Call Voice Page ..........................................................................................................	22
Automatic Callback (ACB) ...............................................................................................	23
Automatic Hold .................................................................................................................	24
Background Music (BGM) ...............................................................................................	24
Call Forwarding ................................................................................................................	25
Access Codes .................................................................................................................	25
LCD Telephones ............................................................................................................	25
Call Forward–All Calls ..................................................................................................	26
Call Forward–Busy ........................................................................................................	26
Call Forward–No Answer ..............................................................................................	27
Call Forward–Busy/No Answer ....................................................................................	28
Call Forward–Fixed .......................................................................................................	30
Call Forward–External ...................................................................................................	30
Call Forward Remote Destination Change ....................................................................	31
Call Park Orbits .................................................................................................................	32
Call Park and Page ............................................................................................................	34
Call Pickup ........................................................................................................................	35
Group Pickup ....................................................................................................................	36
Call Transfer with Camp-on .............................................................................................	37
Call Waiting ......................................................................................................................	38
Conference Calls ...............................................................................................................	39
Date/Time/Day Adjustment ..............................................................................................	39
Direct Inward System Access (DISA) ..............................................................................	40
Direct Station Selection (DSS) .........................................................................................	41

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	Contents
	Chapter 2 - Features
Do Not Disturb (DND) .....................................................................................................	42
Door Lock .........................................................................................................................	43
Door Phones ......................................................................................................................	43
DTMF Tone Dialing with and # ....................................................................................	45
Emergency Ringdown/Hotline Service .............................................................................	46
Group Listening ................................................................................................................	46
Handsfree Answerback .....................................................................................................	47
Handsfree Monitoring .......................................................................................................	47
ISDN Outgoing Calling ....................................................................................................	48
Making an Outgoing Call with a Subaddress to an ISDN Trunk ..................................	48
Message Waiting ...............................................................................................................	49
Microphone Cut-Off .........................................................................................................	52
Off-hook Call Announce (OCA) ......................................................................................	53
Voice First Signaling .....................................................................................................	53
Tone Signaling ...............................................................................................................	54
SP-OCA .........................................................................................................................	54
Override Calls ...................................................................................................................	55
Busy Station Override ....................................................................................................	56
Do Not Disturb Override ...............................................................................................	56
Executive Override ........................................................................................................	56
Privacy Override ............................................................................................................	57
Toll Restriction Override ...............................................................................................	57
Page Announcements ........................................................................................................	57
All Call Page ..................................................................................................................	58
Privacy On-Line ................................................................................................................	58
Privacy Release .................................................................................................................	58
Release and Answer ..........................................................................................................	59
Saved Number Redial .......................................................................................................	60
Speakerphone ....................................................................................................................	60
Speed Dial .........................................................................................................................	61
Speed Dial–Advanced Features .....................................................................................	63
Speed Dial Pause ...........................................................................................................	66
Speed Dial Number Linking ..........................................................................................	66
Chain Dialing Speed Dial Numbers ..............................................................................	68
Timed Reminders ..............................................................................................................	69
Tone/Pulse Dialing ............................................................................................................	70

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iii

Contents
Chapter 3 - LCD Operation
Two (Tandem) CO Line Connection ................................................................................	70
Voice Mail Integration ......................................................................................................	74
Chapter 3 – LCD Operation
Control Buttons .................................................................................................................	79
Busy Lamp Field (BLF) Display ......................................................................................	81
Caller ID/ANI/DNIS Information Mode ..........................................................................	82
DNIS ..............................................................................................................................	82
ANI/Caller ID ................................................................................................................	82
Call Park Orbit List Display .............................................................................................	84
Retrieve and Auto Dial Lost Calls ....................................................................................	84
Messages ...........................................................................................................................	86
Message Notification .....................................................................................................	91
Group Notification Station Messaging ..........................................................................	93
Silent Messaging (Busy Station) ...................................................................................	94
Memos ...............................................................................................................................	96
Speed Dial Memos .........................................................................................................	96
Timed Reminders ...........................................................................................................	98
Name/Number Display .....................................................................................................	98
Chapter 4 – DSS Console
[DSS] Buttons .................................................................................................................	102
Features ...........................................................................................................................	103
Calling a Station ..........................................................................................................	103
Transferring a Call .......................................................................................................	103
Answering a (CO Line) ...............................................................................................	104
Speed Dial ....................................................................................................................	105
Paging ..........................................................................................................................	105
Call Forward Override .................................................................................................	105
Night Transfer ..............................................................................................................	105
Appendix A – Access Codes
CO Line Access Codes ...................................................................................................	107
Feature Access Codes .....................................................................................................	108

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	Contents
	Appendix B – Centrex Application
Paging Access Codes ......................................................................................................	108
Speed Dial Access Codes ................................................................................................	110
Appendix B – Centrex Application
Flexible Directory Numbering ........................................................................................	111
Centrex Feature Buttons .................................................................................................	111
Ringing Repeat ................................................................................................................	112
Delayed Ringing .............................................................................................................	112
Appendix C – Button Labels
Flexible Buttons ..............................................................................................................	113
Index ....................................................................................................................................	119

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Contents

Chapter 4 - Button Labels

vi

Strata DK Electronic Telephone 5/00

Introduction

This guide describes how to use electronic telephones for Strata DK systems. Models covered in this user guide include electronic telephones equipped with a Liquid Crystal Display (LCD) and/or speakerphone. Instructions for the Electronic Direct Station Selection (DSS) Console are included. The Strata DK systems which support this equipment are:

♦DK14

♦DK16e and 16

♦DK40i and 40

♦DK424i, DK424 and DK280 (Release 3.0 or higher)

Note This user guide incorporates the information in the Strata DK Liquid Crystal Display Electronic Telephone User Guide. This guide is discontinued.

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Introduction

Organization

Organization

♦Chapter 1 – The Grand Tour provides an overview of the equipment, buttons, Light Emitting Diodes (LEDs), and LCDs.

♦Chapter 2 – Features describes the available electronic telephone features in alphabetical order. Detailed instructions on using each feature are covered.

♦Chapter 3 – LCD Operation includes an explanation of the Control button operations. Features which are available only on the LCD electronic telephone are presented alphabetically and include detailed LCD displays.

♦Chapter 4 – DSS Consoles describes the DSS Console features and buttons.

♦Appendix A – Access Codes provides instructions for programming a sequence of steps or access codes onto feature buttons. It includes CO Line Access Codes, Paging Group Codes, Feature Access Codes (User Programmable Buttons), and Speed Dial Access Codes.

♦Appendix B – Centrex Application describes the Centrex features which may be available with your Strata DK system.

♦Appendix C – Button Labels lists the feature button designations of the electronic telephone models.

Conventions

Letters in [brackets] represent buttons which have Directory Numbers on them. For example:

Conventions	Description

Elaborates specific items or references other information. Note Within some tables, general notes apply to the entire

table and numbered notes apply to specific items.

Important! Calls attention to important instructions or information.

Advises you that hardware, software applications, or CAUTION! data could be damaged if the instructions are not

followed closely.

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Introduction

Conventions

	Conventions	Description
	WARNING!	Alerts you when the given task could cause personal
		injury or death.
	[DN]	Represents any Directory Number button, also known as
		an extension or intercom number.
	[PDN]	Represents any Primary Directory Number button (the
		extension number for the telephone).
		Represents any Secondary appearance of a PDN. A PDN
	[SDN]	which appears on another telephone is considered an
		SDN.
	[PhDN]	Represents any Phantom Directory Number button (an
		additional DN).
	$ULDO %ROG	Represents telephone buttons.
	Courier	Shows a computer keyboard entry or screen display.
	Helvetica Bold	Represents LCD displays, tokens or custom IVR
		functions. For example: M ( ).
	“Type”	Indicates entry of a string of text.
	“Press”	Indicates entry of a single key. For example: Type prog
		then press Enter.
		Shows a multiple PC keyboard or phone button entry.
		Entries without spaces between them show a
	Plus (+)	simultaneous entry. Example: Esc+Enter. Entries with
		spaces between them show a sequential entry. Example: #
		+ 5.
	Tilde (~)	Means “through.” Example: 350~640 Hz frequency
		range.
		Denotes the step in a one-step procedure.
		Denotes a procedure.
		Grey words within the printed text denote cross-
	See Figure 10	references. In the electronic version of this document
		(Strata DK Library CD-ROM or FYI Internet download),
		cross-references appear in blue hypertext.

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Introduction

Related Documents and Media

Action/Response

The left column gives you single or numbered steps that you need to perform a procedure.

The right column gives the immediate response to your action. This column also includes additional notes and comments.

Related Documents and Media

Note Some documents listed here may appear in different versions on the CD-ROM, FYI, or in print. To find the most current version, check the version/date in the Publication Information on the back of the document’s title page.

Refer to the following documents for more information:

♦Electronic Telephone Quick Reference Guide

♦PC/Data Interface User Guide

♦System Administrator Guide

For authorized users, Internet site FYI (http://fyi.tsd.toshiba.com) contains all current Strata DK documentation and enables you to view, print, and download current publications.

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Strata DK Electronic Telephone 5/00

The Grand Tour	1

This chapter familiarizes you with the controls and indicators located on your electronic key telephone (EKT) (see “20-Button Electronic Key Telephone with LCD” on Page 2).

Toshiba electronic telephones incorporate state-of-the-art telecommunications technology and provide a vast array of calling features. They are easy to operate, and all features are accessed with a feature button or a brief access code.

If your telephone is equipped with an LCD, information and feature prompting makes call handling more efficient and provides easy access to frequently-used features. Abbreviated feature prompts guide you through specific tasks.

In addition to the standard features, the LCD telephones provide Alphanumeric Messaging, Busy Lamp Field (BLF) Identification, Central Office (CO) Line Identification, Timed Reminders with Messaging, Speed Dial Memo Directory Dialing, User Name/Number, Call Duration, Date/Time of Day displays, and the ability to display names and telephone numbers of outside, incoming callers.

Telephones equipped with a speakerphone, enable you to make and receive outside and internal calls without lifting the handset.

Feature operations in this guide apply to all EKTs, except the 10x and 20x series, connected to a Strata DK system.

Strata DK Electronic Telephone 5/00

1

The Grand Tour
Electronic Telephone Diagram
Electronic Telephone Diagram
				LCD Display
				Scroll Button
			SCRL	Page Button
Handset			PAGE
			MODE	Mode Button
				Dial Pad
Speaker
				Flexible Buttons
	MIC	CONF/TRNS
Modular	SPKR	HOLD	INT
Handset Cord
				Feature and
				Function LEDs
	RNG	VOL		Microphone
2548
				[DN] or Intercom Button
				Speaker Volume
				Control
Ring Volume Control			Sliding Memo Tray
Speaker On/Off Button			Hold Button
Microphone Button			Conference Transfer Button

Figure 1 20-Button Electronic Key Telephone with LCD

2	Strata DK Electronic Telephone 5/00

The Grand Tour

Electronic Telephone Diagram

Buttons

There are two sets of buttons, fixed and flexible. The fixed buttons, such as 0,&, +2/', &21) 7516, and 92/ are shown in Figure 1 on the prior page. The

flexible buttons consist of directory numbers (Primary, Secondary, Phantom) and feature buttons. The number of preprogrammed flexible buttons varies by telephone.

Fixed Buttons

The fixed buttons are located below your dial pad and enable you to perform standard functions quickly and easily.

Table 1 Fixed Button Instructions

Button	Instructions
&21) 7516	Press to set up conference and transfer calls (see “Conference Calls”
(Conference/Transfer)	on Page 39).
	Press once to hold internal or outside calls
		HOLD LINE 10
	(the CO LED flashes at the internal hold
		JAN 01 SUN 12:19
	rate)
	...or press twice to enable Exclusive Hold. The CO LED flashes at the
	exclusive hold rate.
	Note Exclusive Hold enables you to place a call on hold so that only you
	or somebody using a Call Pickup code at another station can
	retrieve it.
+2/'	To retrieve a call on hold:
	Press &2 or [DN] which is on hold
		HOLD LINE 201
	...or if the call is on Exclusive Hold, from	LINE 10 RECALL
	another station dial plus your [DN], or dial plus the CO Line
	number (001~200) that the call is held on.
	If a call is not retrieved by a certain time (set in system programming),
	it recalls back to your phone. You hear repeated recall tone (or if you
	are on the phone, you hear recall tone twice).

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The Grand Tour

Electronic Telephone Diagram

Table 1	Fixed Button Instructions (continued)
	Button		Instructions
		If the held party hangs up, the call is released and the &2 provides a
		hold-release signal.
+2/' (continued)		Note If your telephone is programmed for Automatic Hold, existing calls
			are automatically placed on hold when you answer a call or make
			another call. (See “Automatic Hold” on Page 24.)
		A different call can be held on each [DN] or
				CO LINE 02
		&2 button on your phone. Each time you
					HOLD
		press 6&5/, a different [DN] or &2 is
		selected. The selected button’s LED flashes
		rapidly and your LCD displays information for
		the call holding on that button (samples shown		DN	202
		at right).			HOLD
			Press to toggle the microphone ON/OFF while the telephone is in use.
			The LED indicates the status of the microphone.
		Notes
		●	The microphone and accompanying LED are always ON when
	0,&		receiving “voice first” internal [DN] calls to enable Handsfree
(Microphone)			Answerback and OFF if you receive a ring-first call. 0,& may be ON/
			OFF when placing an on-hook CO Line or internal [DN] call.
		●	Each station’s 0,& can be set in system programming to switch ON/
			OFF with one touch, to switch OFF only while pressed and held, or to
			be either ON/OFF at the start of handsfree dialing.
		●	0,& functions on Handsfree Answerback and OCA calls for privacy.
			Press to toggle the speaker ON/OFF. The LED indicates the status of
	63.5		the speaker. Also selects a line or the internal [PDN] if programmed for
	(Speaker)		auto preference in system programming. Can be used to disconnect
			on-hook speakerphone calls.
	92/		Slide to adjust volume levels (see “Volume Controls” on Page 11).
	5,1*		Slide to adjust the ring volume levels, and the voice levels of the caller
			(Handsfree Answerback operation).

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The Grand Tour

Electronic Telephone Diagram

Flexible Buttons

All flexible buttons must be programmed for your telephone in system programming and vary for individual telephones. If a button does not appear on your display or telephone keystrip label, see your System Administrator for button assignments.

Line Buttons

You may have buttons designated as /LQH and/or 3/ which enable you to directly access outside Central Office (CO) lines. 3/ enables you to access available CO Lines from a group of lines appearing under one button.

If your telephone does not have a /LQH or 3/ button, and you want to access outside CO lines, you can use access codes. For a listing of these codes, see Table 11 on Page 108.

Directory Number [DN] Buttons

The [DN] buttons consist of: [PDNs], [SDNs], and [PhDNs]. They are used to make or answer a call and are known as your extension or intercom number. You can have multiple [DN] buttons on your telephone (see Figure 2 on Page 7), including [DNs] belonging to another [SDNs].

Incoming calls ring your telephone [PDNs] from the top down. For example, incoming calls to Station 10 [PDNs] first ring the “10-1” button, then “10-2,” and finally “10-3.” Your station is considered busy only when all of the [PDNs] are being used by your telephone or other telephones and/or when your telephone is on a call on any type of CO Line or [DN].

If you have an LCD telephone, you can find out the actual

[DN] of a [DN] button by pressing the [DN] you want to DN = 210 display and dialing . The number (210) displays.

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The Grand Tour

Electronic Telephone Diagram

	Table 2	Directory Button Definitions
		Button	Definitions
			Press to answer a call to the Primary Directory Number or to
			initiate a phone call.
	[PDN]		The [PDN] is specifically your Extension Number or Intercom
	Primary Directory Number
			Number. Your telephone can have up to four [PDN] buttons with
			your number. You can set Call Forward and Voice Mail ID code for
			your [PDN].
	[SDN]		Press to answer a call on a [PDN] of another telephone which
			appears on your telephone as a [SDN].
	Secondary Directory		You cannot set Call Forward and Voice Mail ID code for [SDNs] on
	Number
			your telephone.
			Press to answer a call to the [PhDN].
			Up to 8 [PhDNs] can be assigned to one station. A [PhDN] can be
			assigned exclusively to a station or shared among a group of
			stations. An example of a [PhDN] application is using the [PhDN] as
	[PhDN]		a common phone number for an entire department, such as a Sales
			Department. The [PhDN] rings on all of the telephones of the group
	Phantom Directory Number
			when it is called.
			You can only set Call Forward and Voice Mail ID code for [PhDNs]
			that are owned by your telephone. You can have a separate
			message waiting button and mailbox for each up to four [PhDNs] on
			your telephone.

6	Strata DK Electronic Telephone 5/00

Phantom Directory Numbers [PhDNs]

Secondary Directory Numbers

[SDNs] of Station 11

Calls to Station 11 can be originated or answered by Station 10 by pressing the 11-1 or 11-2 button.

Station 10's Primary Directory

Numbers [PDNs]

The Grand Tour

Electronic Telephone Diagram

2516

		54								58
		51								51
		50		MW/50						50
		11-1								10-1
		11-2								10-2
		10-1								10-3
		10-2								11-1
		10-3								11-2
		Station 10								Station 11

Figure 2 Multiple Directory Numbers Example

Feature Buttons

Preprogrammed feature buttons can be assigned to your telephone and vary for individual telephones. See Table 7 on Page 64 for a list of all the possible feature buttons.

If a button does not appear on your display or telephone keystrip label, see your System Administrator for button assignments.

There are two available features that may not be programmed to buttons on your telephone – 6'6 and 5'/. For the 6'6 feature, you can substitute the key in any of the procedures. For the 5'/ feature, you can substitute the key for any of its referenced procedures.

LCD

In its idle state, the 32-character LCD feature of your EKT gives you an accurate desk clock and calendar combination. The LCD automatically provides a variety of information and feature prompts to make your call handling easier. When you have an

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7

The Grand Tour

Electronic Telephone Diagram

outside call in progress, the elapsed time display shows the duration of the call. You can also send/receive short messages with other LCD telephones (see “Messages” on Page 86). All display functions occur automatically as call processing proceeds.

A “+” next to the LCD readout (sample shown at right) on your telephone indicates there is more data in memory. Press 6&5/ to advance through the information.

LCD Buttons

CF-A 201-203+

JAN 01 TUE 12: 19

The three buttons to the right of the display provide various functions.

2549

SCRL

PAGE

MODE

Scroll Button

Page Button

Mode Button

Figure 3 LCD Buttons

These functions are:

6&5/ which scrolls through:

♦Message Waiting station numbers

♦Speed dial digits (if more than 16 digits) when in Mode 8. 3$*( which:

♦Changes Busy Field groups.

♦Records a user NAME/NUMBER for another station (used by station 200). Station 200 must be an LCD EKT to record a NAME/NUMBER display for any other station type.

♦Changes displays (date/time, elapsed time, message, call forward, dialed number).

♦Scrolls through speed dial numbers when using Mode 8.

02'( which:

♦Enters or exits various mode functions (see Mode Definitions).

♦Cancels the beeping tone when using timed reminders.

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The Grand Tour

Electronic Telephone Diagram

Table 3	Mode Definitions
	MODE	Definition
		Exit mode and return to clock/calendar display.
		Display Busy Field.
		Send a message to a Busy station.
		Send a message to a Called station.
		Displays LCD message number NN, where NN is a personal or message. Only
		displays the selected message and cannot be used to edit or create a new
		message.
		Check a Speed Dial number and memo dialing.
		Turn OFF Caller ID/ANI/DNIS information mode.
		Turn ON Caller ID/ANI/DNIS information mode.
		Display Caller ID/ANI/Lost Call stored information.
		View Call Park Orbit list.
		Send a message to a Remote called station.
		Send a message to a Remote calling station.

(See Chapter 3 – LCD Operation for an explanation of how to use these buttons.)

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9

The Grand Tour

Electronic Telephone Diagram

LED Indicators

Each line and feature button has a LED next to it which indicates the status of the line or feature associated with the button. Line LEDs light and/or flash at varying rates to indicate call status (see Table 4).

	Table 4	LED Indicators
		Use	Your Station	Other Station (Red)
			Interval Rates
	CO In-Use		2 seconds ON, 1/8 second	steady
	(access outside line)		OFF— 1/8 second ON/OFF
	Incoming Call		1 second ON at 10 pulses/	one second ON/OFF
	(while ringing)		second— 1 second OFF
	Hold (outside line)		4 pulses/second for 1/8
	If using Pooled Line, the hold indication is only			1/2 second ON/OFF
			second ON/OFF
	at the station that places the call on hold.
	Hold – Consultation
	(during consultation/transfer to another		10 pulses/second	steady
	station)
	Hold – Exclusive (outside line)		10 pulses/second	steady
	Hold – Recall		1 second at 2 pulses/
			second, 1 second at 10	flashes
	(when held call recalls your idle station)
			pulses/second
			1 second at 2 pulses/
	Hold – Exclusive Recall		second, 1 second at 10	steady
			pulses/second
	Internal Call		Your [DN] flashes 10
			pulses/second— 1 second
	(while station ringing)
			OFF
	Busy Station Transfer		4 pulses/second, 1/8	3/4 second ON, 1/8
	(outside call transferred to your busy station
			second ON/OFF	second OFF
	from a designated station or AA)
	After disconnecting first call...
			10 pulses/second	2 pulses/second
	Alert Signal		.5 seconds	4 seconds
	Conference		10 pulses/second	steady

10	Strata DK Electronic Telephone 5/00

The Grand Tour

Electronic Telephone Diagram

On-hook/Off-hook

Some procedures in this user guide instruct you to perform a step while “on-hook” or “off-hook.” These terms refer to the position of the handset. “Off-hook” indicates that the handset should be lifted off of the telephone cradle. “On-hook” indicates that the handset should remain in the cradle and should not be lifted.

Volume Controls

Voice and ring volume levels are controlled by adjustable slides located at the bottom of the front panel. The right 92/ control adjusts the speaker volume for dial tone, station Background Music (BGM), Off-hook Call Announce, and voice. The left 5,1* control adjusts the ring tone and handsfree voice announcement levels. The method for changing the volume varies (see Tables 5 and 6).

	Table 5	Using VOL
		Feature	Phone Status	Slide	Comments
	Ring Tone Volume/				Adjusting the ring tone volume also
				5,1*	changes the volume level of incoming
	Incoming Handsfree
			On-hook, Idle		Handsfree Answerback and Speaker
	Answerback and			control
					OCA calls before they are answered by
	Speaker OCA
					pressing a [DN].
	Table 6	Using VOL with Additional Buttons
		Feature	Phone Status	Press	Comments
				%*0
	BGM over Telephone		On-hook, Idle	...or [DN] +	BGM is activated over your telephone
	Speakers			and	speakers.
				63.5
					You hear dial tone after pressing the
				[DN] and	button. Adjust the volume of the BGM
					while listening to the dial tone. The dial
	BGM Volume		On-hook, Idle	slide the	tone volume should be the same as the
				92/	BGM after you have adjusted it.
				control	Press 63.5 after setting the volume
					level.

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The Grand Tour

Electronic Telephone Diagram

12	Strata DK Electronic Telephone 5/00

Features	2

This chapter lists all the electronic telephone features in alphabetical order beginning on Page 18. These features apply to all EKTs connected to Strata DK Systems, but they do not apply to digital telephones (DKTs).

Features requiring a telephone equipped with a speakerphone are noted.

Before You Begin

If you are a new user of the Strata DK electronic telephone, you need to find out if your telephone has been set up for Automatic Line Selection and Ringing Line Preference. You also need to know if your telephone has Tone or Voice First signaling when you receive an internal call. The differences between Tone First and Voice First signaling are:

♦Tone First signaling rings.

♦Voice First signaling does not ring, but sends a long tone, then the caller’s voice.

Each of these features are enabled in system programming and determine how you make and answer calls on your telephone.

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Features

Before You Begin

Automatic Line Selection

You have Automatic Line Selection, if you go off-hook and hear dial tone and the [DN], CO, or Pooled Line (PL) LED lights steady. The LCD displays the station number (201) and the seized CO Line (11).

To make a call when you have Automatic Line Selection

Lift the handset or press 63.5.

NO. 201 USING LINE 11

You do not have Automatic Line Selection, if you have to press an available [DN] or CO Line before dialing.

To make a call when you do not have Automatic Line Selection

Press the [DN] or &2 first before using the handset or 63.5.

Ringing Line Preference

You have Ringing Line Preference, if you can answer a &2 ringing your station by lifting the handset or pressing 63.5.

You do not have Ringing Line Preference, if you have to press the button associated with the ringing call (flashing LED) to answer the call.

Signaling

If you hear a long tone, followed by a caller’s voice, you have Voice First Signaling. If you hear suasive ring tones, you have Tone Signaling.

To answer a call if you have Voice First Signaling

Talk in the direction of your telephone, or answer the call as you normally would using either the handset or 63.5.

To answer a call if you have Tone First Signaling

Lift the handset or press 63.5 or press the flashing button.

Note You can change to the alternate signaling method when making a call on a call-by-call basis by pressing after dialing an internal telephone number.

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Features

Quick Reference

Quick Reference

The following is a quick reference chart for using your telephone’s standard features.

Making an Internal Call

1.	Lift the handset	You hear dial tone.
	...or press 63.5
	...or a [DN] if you do
	not have Automatic
	Line Selection.
2.	Dial a directory	Your LCD displays the called
	number (201).	number and your number.

3.Hang up

...or press 63.5.

NO. 203 201

Making an Outside Call

1.Lift the handset or press 63.5

...or press &2 if you do not have Automatic Line Selection

...or 3/

...or [DN], then enter a CO Line or line group access code.

2.Dial the telephone number.

You hear dial tone and your LCD displays the line number.

See Table 11 on Page 108.

The LED flashes and the digits are displayed as you dial (shown at right).

NO. 203 USING LINE 6

NO. 203 5551374

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Features

Quick Reference

The display automatically changes from dialed number to elapsed time after a programmed period. After you hang up, elapsed time is displayed for 15 seconds and then changes to date/time display.

3.Hang up

...or press 63.5.

NO. 203 00: 13: 23

Making an Outside Call to an ISDN Trunk

1.Access an outside CO line.

2.Dial the number.

3. Press 67$57.	The dialed digits will not be sent until you press this
	button or until the timer expires. Refer to “ISDN
	Outgoing Calling” on Page 48 for more information
	on ISDN calls.

On-Hook Dialing

1.Press 63.5 if you have Automatic line selection.

2.Access an outside &2 and dial a telephone number.

3.Lift the handset when the called party answers.

Note If you have a full speakerphone, you do not have to lift the handset.

4.Hang up

...or press 63.5.

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Features

Quick Reference

Answering Calls

When you receive an incoming call, the LCD displays either the CO Line (10)

... or the station [PDN] (210).

To answer the incoming call

NO. 203 LINE 10 RINGING

NO. 203 210 CALLING

Lift the handset

...or press 63.5

...or the flashing [DN], &2, or 3/ and lift the handset (if you do not have Ringing Line Preference).

The LED changes from incoming call rate to the inuse rate. Your LCD displays the answered line.

For information on Caller ID/ANI/DNIS LCD displays for incoming calls, see “LCD Operation” on Page 79.

Incoming Call Notification

Muted ringing while you are on a call indicates an incoming call. If another call comes in during the first call, you can release, transfer, or place the call on hold, then answer the second call.

To answer the incoming call

Press 5/6 $16, or hold down the hookswitch for about one second.

Calling a Forwarded [DN]

When you call a [DN] that is forwarded (203), the [DN] you called is shown first. The display changes to the [DN] where your call forwarded (210).

Receiving a Forwarded Call

When a call is forwarded to your [DN] (210), the calling [DN] (205) is displayed on the left and the [DN] called is displayed on the right (203).

NO. 203 210

NO. 201 205 CALL 203

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Features

Account Code Calls

Account Code Calls

Entered before or after a call, Account Codes can be used for a variety of reasons including billing, tracking, and line restriction applications. Account Codes are recorded by the system and can, along with the details of the calls, be printed on a Station Message Detail Recording (SMDR) report.

Forced Account Codes (Verified/Non-Verified)

Some applications require that you enter a Forced Account Code before dialing a telephone number. There are Verified and Non-Verified Account Codes. If the system is set for Verified Account Codes, you must enter specific verified codes or the call does not execute. Verified Account Codes are established in system programming or by designated stations.

You can bypass Forced Account Code requirements with three emergency numbers, including 911. See your System Administrator for these numbers.

1.	Access a CO Line.	You hear dial tone after accessing the line.
		Note If you used LCR, you will not hear dial tone.
2.	Enter the Forced	Dial tone stops after entering the first digit. If the
	Account Code.	account Code is valid, you hear dial tone again. If the
		code is invalid, you hear a busy tone.

3.Dial a telephone number.

Voluntary Account Codes (Verified/Non-Verified)

Voluntary Account Codes are optional and are used to track calls for client billing purposes. They can be entered after accessing a CO Line or during a call. An exception is a code which is required to change the Toll Restriction classification of your station. This voluntary code gives you access to telephone numbers outside your usual dialing area and must be entered prior to dialing the telephone number. For example, if your station is restricted to local area calls, you can make out-of-state calls by using a Voluntary Account Code set in system programming.

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