1.13Illustrations of boards ............................................1 – 42
1.13.1 Boards in the slide.............................................. 1 – 42
1.13.2 Boards in the stand ............................................ 1 – 46
1.13.3 Boards in the cephalometer
(arm mounted on right side or on left side)......... 1 – 47
1.13.4 Boards in the remote control .............................. 1 – 48
1.14Removing the covers.............................................1 – 50
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1 – 3
Page 12
Tab 1
1 – 4D3352.076.01.13.02 07.2008
59 38 399 D3352
Page 13
Tab 11.1 Safety
1General information
1.1Safety
It is essential that you comply with the warning and safety information contained in this Service Manual.
All such information is highlighted by one of three signal words, i.e. CAUTION,
WARNING or DANGER.
CAUTION
Nonobservance may result in minor physical injuries or material damage and
malfunctions.
WARNING
Nonobservance may lead to serious physical injury or death.
DANGER
Immediate danger to life and limb. Threat of serious physical injury or
death.
1.1
1.1
bеЦдблЬ
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1 – 5
Page 14
1.2 XG
T
R
Prog.
S
kV
mA
Plus
and XG 5 / 3 / 3 PPE system classesTab 1
Plus
1.2
XG
and XG 5 / 3 / 3 PPE system classes
Comfort class with Easypad (XG
Basic class with Multipad
(XG 5 / 3 / 3 PPE)
Plus
The XG
)
Plus
and XG 5 / 3 / 3 PPE system versions differ with regard to their
user interface. While the ORTHOPHOS XG (XG
with a color touchscreen (Easypad), the (XG 5 / 3 / 3 PPE) basic class is
equipped with a simpler control panel with a single-line display (Multipad).
Due to their different control panels, the operating procedures for these two
system classes also vary.
All ORTHOPHOS XG units are digital systems (DS).
The ORTHOPHOS XG
tion with a cephalometer (ceph). The cephalometer for the XG
sion is also available with the ceph arm mounted either on the left or the right
side. Only the cephalometer version with the arm mounted on the left side is
offered for the XG 5 system version. Operation of the XG 3/3 PPE system version is not possible with a cephalometer.
i
NOTE
The version with the ceph arm mounted on the left side is basically described
and illustrated in this Service Manual. Unless described separately, all dismantling and assembly steps must be performed laterally reversed for the version with the ceph arm mounted on the right side.
Remote control operation is possible in all system versions.
The (XG
however, the basic system class (XG 5 / 3 / 3 PPE) is available only in a basic
version.
The XG
This Service Manual describes both system classes in the highest possible
configuration.
Plus
) system class comes in a basic and a full version (see page 1-9),
Plus
system class optionally includes TSA operation.
Plus
and XG 5 system versions are suitable for opera-
Plus
) features a control panel
Plus
system ver-
For more information on the different installation versions, please refer to the
Installation Instructions.
i
NOTE
The empty digits in the single-line display of the Multipad are marked
with underscores in this Manual. They have been added to enhance clarity
and are not present on the real Multipad.
S005_______1____
n
(
123
1 – 6D3352.076.01.13.02 07.2008
59 38 399 D3352
Page 15
Tab 11.2 XG
T
R
Prog.
S
kV
mA
T
R
Prog.
S
kV
mA
T
R
Prog.
S
kV
mA
T
R
Prog.
S
kV
mA
1.2.1Overview of the ORTHOPHOS XG system
Comfort class (Easypad, basic or full version, TSA option, remote control option)
Plus
and XG 5 / 3 / 3 PPE system classes
classes and versions
1.2
1.2
bеЦдблЬ
ORTHOPHOS XG
Plus
with ceph arm on right sidewith ceph arm on left side
Basic class (Multipad, basic equipment, remote release optional)
ORTHOPHOS XG 5with ceph arm on left side
ORTHOPHOS XG 3
ORTHOPHOS XG 3 PPE
59 38 399 D3352
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Page 16
1.3 Programs and functions of the XG 5 / 3 / 3 PPE system classTab 1
1.3
Programs and functions of the
XG 5 / 3 / 3 PPE system class
1.3.1XG 5 system version
8 panoramic programszP 1, P 1C, P 10
zP 1L, P 1R
zTM 1.1/TM 1.2
zS 1
zMS 1
5 Ceph programszC 1, C 2, C 3, C 3F, C 4
FunctionszHalf-views of right/left side possible only with P1
(not upper/lower jaw).
zConstant magnification factor of 1.25 possible only with program P 1.
zNo Quickshot function.
zNo "jaw shape" program presetting.
zNo artifact-free display mode.
zNo orthodontic image series P 1 - C 3 - C 4 without cooling periods.
zNo TSA configuration level.
zNo TSA operation possible.
zNo welcome screen.
1.3.2XG 3 system version
5 panoramic programszP 1, P 1C
zP 1L, P 1R
zTM 1.1/TM 1.2
FunctionszHalf-views of right/left side possible only with P1
(not upper/lower jaw).
zConstant magnification factor of 1.25 possible only with program P 1.
zNo Quickshot function.
zNo "jaw shape" program presetting.
zNo artifact-free display mode.
zNo orthodontic image series P 1 - C 3 - C 4 without cooling periods.
zNo TSA configuration level.
zNo TSA operation possible.
zNo welcome screen.
z
1.3.3XG 3 PPE (pay per exposure) system version
ORTHOPHOS XG 3 with PPE concept (for USA only).
Functionality and programs identical to those of system version XG 3.
1 – 8D3352.076.01.13.02 07.2008
59 38 399 D3352
Page 17
Tab 11.4 Programs and functions of the XG
Plus
system class
1.4Programs and functions of the XG
class
The XG
zBasic version
zFull version
This Service Manual describes the full version of the system.
1.4.1Programs and functions of the basic version
10 panoramic programszP 1, P 1C, P 2, P 10
zP 1L, P 1R
zP 12
zTM 1.1/TM 1.2
zS 1
zMS 1
5 Ceph programszC 1, C 2, C 3, C 3F, C 4
FunctionszHalf-views of right/left side possible only with P1
zPreselection of individual quadrants not possible.
zConstant magnification factor of 1.25 possible only with program P 1.
zNo Quickshot function.
zNo "jaw shape" program presetting.
zNo artifact-free display mode.
zNo orthodontic image series P 1 - C 3 - C 4 without cooling periods.
zOrthodontic image series P 1 - C 3 - C 4 without cooling periods possible.
zTSA configuration level
zTSA operation possible (optional)
zWelcome screen with patient data from SIDEXIS
(SIDEXIS V01.50 and higher).
zCeph: Shadowing in upper head region with programs C3 and C3F.
zCeph: Shadowing in thyroid region with programs C1 and C2.
1 – 10D3352.076.01.13.02 07.2008
59 38 399 D3352
Page 19
Tab 11.5 Operation notes
1.5Operation notes
Rated line voltageThe ORTHOPHOS XG X-ray unit can be operated in the following
rated line voltage ranges:
z200 V - 240 V
z50/60 Hz
The permissible line voltage fluctuations are as follows:
z200 - 230 V: ± 10 %
The internal line impedance must not exceed max. 0.8 Ω.
i
NOTE
Only permanent electrical connection of the system is allowed in Germany.
Remote controlThe system can be equipped with...
za 1 - 3 m coiled cable with release button inside the treatment room or ...
za remote control with or without coiled cable located outside the X-ray
room (see installation instructions).
1.5
1.5
bеЦдблЬ
Warm-up timeAfter it is switched ON, the system requires a warm-up time of approx. 1 min.
Self-adjustment routineAt the same time, a mechanical and electronic self-adjustment routine is exe-
cuted. If a button is pressed during the self-adjustment routine, an error message is displayed on the Multipad (XG 5 / 3 / 3 PPE) or Easypad (XG
Cooling periodThe cooling period between two exposures is maintained by an automatic
exposure blocking function according to the pulse/pause ratio. A countdown
of the waiting time is displayed on the Multipad (XG 5 / 3 / 3 PPE) or
Easypad (XG
Turn-off timeThe turn-off time must amount to at least 60s.
Demo unitsIf the X-ray unit is to be presented as a demo unit at trade fairs or exhibitions,
it must be ensured that radiation release is blocked (see “Demo mode –
Operation without radiation release” on page 1-13).
Software versionThe overall system software version is determined by the software statuses of
the EEPROMs on the boards (see “List of software versions” on page 1-16).
Wireless phone interference with
medical electrical equipment
DisposalThe X-ray tube assembly contains a tube with potential implosion hazard,
To ensure safe operation of medical electrical equipment, the use of mobile
wireless phones in practice or hospital environments is prohibited.
a small amount of beryllium, a lead lining as well as mineral oil.
Plus
).
Plus
).
Error messagesError messages are displayed on the single-line display of the Multipad
(XG 5 / 3 / 3 PPE) or on the touchscreen of the Easypad (XG
59 38 399 D3352
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Plus
).
1 – 11
Page 20
1.5 Operation notesTab 1
Help messages in case exposure
readiness cannot be attained
If you have to remove covers from the
unit
Help messages are displayed on the single-line display of the Multipad
(XG 5 / 3 / 3 PPE) or on the touchscreen of the Easypad (XG
Proceed according to section "1.14 Removing the covers".
When removing covers, always remember that direct sunlight or bright room
lighting can cause system malfunctions due to activated light barriers.
Therefore: avoid direct sunlight and bright room lighting above the unit!
When attaching the covers: be sure to screw the sheet metal cover back on.
Plus
).
CAUTION
For reasons of electromagnetic compatibility, be sure to fasten all screws.
Reattach the covers.
Secondary diaphragmDo not manually move or otherwise exert force on the secondary diaphragm
(e.g. when removing it from its packaging).
MeasurementsAlways switch the unit OFF before connecting a measuring instrument.
Select the correct current/voltage type and adjust the measuring range to
match the expected readings.
Perform continuity tests only on units which are switched off.
If several exposures with radiation must be taken to check a measurement,
make sure that the prescribed cool-down intervals are observed. They are
maintained by an automatic exposure blocking function (see operating
instructions).
The pulse/pause ratio is 1: 10, i.e. a 10-second pause is maintained for each
second of radiation emission. The pulse/pause ratio is automatically maintained (automatic exposure blocking).
A pulse/pause ratio of 1:20 is better for the X-ray tube.
WARNING
It is essential that you observe the radiation protection regulations applicable in your country prior to radiation release.
The test rotations triggered by pressing the T key on the Easypad and then
the release button are executed without radiation.
When replacing partsSwitch the unit OFF before replacing parts.
The unit must be disconnected from the junction box of the building installation before replacing any parts near the power supply, power switch, board
DX 32 or the X-ray tube assembly!
Please always wear an ESD wrist band to protect sensitive components on
printed circuit boards (ESD).
Always check the system and adjust it as required after replacing a board or
the X-ray tube assembly.
The article numbers for ordering spare parts can be found in the spare parts
list, Order No. 59 38 423. The diagrams contained in the spare parts list provide a useful guide when replacing parts.
1 – 12D3352.076.01.13.02 07.2008
59 38 399 D3352
Page 21
Tab 11.6 Demo mode – Operation without radiation release
1.6Demo mode – Operation without radiation
release
1.6
1.
2.
1.6
bеЦдблЬ
A
B
4.3.
Board DX6
59 38 399 D3352
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S2
J6
i
NOTE
Starting with system SW version V02.28, the complete possible functionality
of the system class is simulated, regardless of the current configuration.
1 – 13
Page 22
1.6 Demo mode – Operation without radiation releaseTab 1
1.6.1Switching the demo mode ON
5.
Info menu for XG 5 / 3 / 3 PPE
P1______14.1__64_8
n
(
When operated in demo mode, the unit must not release any radiation. For
this reason, you must take the following safety measures:
zSwitch the unit OFF.
1. Remove the cover of the tube assembly.
2. Loosen screws A and remove cover plate B.
3. Set dip switch S2 (DX6) to position 2.
4. Pull cable L5 (X-RAY) off of connector J6 (DX6).
Radiation release is now no longer possible.
123
(
SYSTEM SOFTWARE____
n
(
123
Scroll through the list
until the demo mode is
displayed
Info screen for XG
Plus
(
5. Switch the unit ON and check the mode with the
info menu (XG 5 / 3 / 3 PPE) or the info screen (XG
Demo mode: ON means that: The demo mode is switched ON
(Radiation release is not possible)
Demo mode: OFF means: The demo mode is switched OFF
(Radiography, X-ray radiation are possible!)
zSwitch the unit OFF again and reattach cover plate B and the tube assem-
bly covers by following the dismantling procedure in reverse order.
Plus
).
1.6.2Switching the demo mode OFF
zSwitch the unit OFF.
1. Remove the cover of the tube assembly.
2. Loosen screws A and remove cover plate B.
3. Set dip switch S2 (DX6) to position 1.
4. Pull cable L5 (X-RAY) off of connector J6 (DX6).
Radiation release is now once again possible.
5. Switch the unit ON and check the mode with the
info menu (XG 5 / 3 / 3 PPE) or the info screen (XG
Demo mode: ON means that: The demo mode is switched ON
(Radiation release is not possible)
Demo mode: OFF means: The demo mode is switched OFF
(Radiography, X-ray radiation are possible!)
zSwitch the unit OFF again and reattach cover plate B and the tube assem-
bly covers by following the dismantling procedure in reverse order.
Plus
).
Orthophos XG configuration
Mac adress: 010001200000
IP adress: 192.168.15.19
Subnet mask: 155.155.255.0
Default Gateway: 192.168.15.1
Net API version: 1
Net API revision: 14
Demomode: ON
Tube Exposures: 2217
2/2
)
65
59 38 399 D3352
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Page 23
Tab 11.7 Demo mode – Repacking and transport
1.7Demo mode – Repacking and transport
1.7
1.
A
i
NOTE
If the unit is installed with a floor stand, its height increases by 30 mm. The bite block height value displayed on the Multipad (XG 5 / 3 / 3 PPE) or
Easypad (XG
Plus
) remains the same, however!
1.7
bеЦдблЬ
Panoramic X-ray unitzSwitch the panoramic X-ray unit ON and move it to its packing height by
pressing the
Easypad (XG
– Bite block height = 965 mm (displayed as height on
Multipad (XG 5 / 3 / 3 PPE) or Easypad (XG
– Bottom edge of slide cover = 702 mm
i
NOTE
The bottom edge of the slide cover must be at the same height as the markings A in the column.
CephalometerzStart service routine S034, test step 6.
zMove the cephalometer to the packing position
(see page 5-143).
zFor information on packing the units and on the packing condition, see the
relevant installation instructions.
59 38 399 D3352
D3352.076.01.13.02 07.2008
UP/DOWN keys on the Multipad (XG 5 / 3 / 3 PPE) or
Plus
).
Plus
)
1 – 15
Page 24
1.8 List of software versionsTab 1
1.8
i
List of software versions
NOTE
Any software combinations other than those listed here are not allowed.
If the software version of any particular module does not match the overall
software version, the overall software version will be marked with an asterisk
on the info screen (e.g. 02.20*).
1.8.1ORTHOPHOS XG 3 PPE
Panoramic unit
BoardDX6DX71DX11DX81
Overall software
V 02.28
Overall software
V 02.28.2
Overall software
V 02.30
Overall software
V 02.31
Overall software
V 02.32
02.6002.3302.4002.33
02.6002.3302.40.0102.33
02.6002.3402.4202.33
02.6002.3402.4202.33
02.6002.3402.4302.33
Remarks
compatible with SIDEXIS versions
V01.61 and higher
compatible with SIDEXIS versions
V01.61 and higher
compatible with SIDEXIS versions
V01.61 and higher
compatible with SIDEXIS versions
V01.61 and higher
compatible with SIDEXIS versions
V01.61 and higher
Remote control
BoardDX42
Overall software
V 02.28
Overall software
V 02.28.2
Overall software
V 02.30
Overall software
V 02.31
Overall software
V 02.32
Sidexis XG
V 01.53
V 01.54
V 01.55
V 01.61
V 02.00
V 2.2
V 2.3
RemarksDatabase
requires ORTHOPHOS XG 3 PPE
Overall Software Version V02.28.2 or higher
requires ORTHOPHOS XG 3 PPE
Overall Software Version V02.28.2 or higher
requires ORTHOPHOS XG 3 PPE
Overall Software Version V02.28.2 or higher
requires ORTHOPHOS XG 3 PPE
Overall Software Version V02.28.2 or higher
requires ORTHOPHOS XG 3 PPE
Overall Software Version V02.28.2 or higher
requires ORTHOPHOS XG 3 PPE
Overall Software Version V02.28.2 or higher
requires ORTHOPHOS XG 3 PPE
Overall Software Version V02.28.2 or higher
02.30
02.30
02.31
02.31
02.31
Remarks
old Database
new Database
1 – 16D3352.076.01.13.02 07.2008
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Page 25
Tab 11.8 List of software versions
1.8.2ORTHOPHOS XG 3
Panoramic unit
BoardDX6DX71DX11DX41DX81
Overall software
V 02.25
Overall software
V 02.27
Overall software
V 02.28
Overall software
V 02.28.2
Overall software
V 02.30
Overall software
V 02.31
Overall software
V 02.32
02.5702.2902.3702.2202.30
02.6002.3102.3902.2302.32
02.6002.3302.40(02.23*)02.33
02.6002.3302.40.01(02.23*)02.33
02.6002.3402.42(02.23*)02.33
02.6002.3402.42(02.23*)02.33
02.6002.3402.43(02.23*)02.33
Remarks
compatible with SIDEXIS versions
V01.45 and higher
compatible with SIDEXIS versions
V01.53 and higher
compatible with SIDEXIS versions
V01.53 and higher
compatible with SIDEXIS versions
V01.53 and higher
compatible with SIDEXIS versions
V01.53 and higher
compatible with SIDEXIS versions
V01.53 and higher
compatible with SIDEXIS versions
V01.53 and higher
1.8
1.8
bеЦдблЬ
Remote control
BoardDX42
Overall software
V 02.25
Overall software
V 02.27
Overall software
V 02.28
Overall software
V 02.28.2
Overall software
V 02.30
Overall software
V 02.31
Overall software
V 02.32
Sidexis XG
V 01.51
V 01.53
V 01.54
V 01.55
V 01.61
V 02.00
V 2.2
V 2.3
RemarksDatabase
requires ORTHOPHOS XG 3 Overall Software Version V02.25 or higher
requires ORTHOPHOS XG 3 Overall Software Version V02.25 or higher
requires ORTHOPHOS XG 3 Overall Software Version V02.25 or higher
requires ORTHOPHOS XG 3 Overall Software Version V02.25 or higher
requires ORTHOPHOS XG 3 Overall Software Version V02.25 or higher
requires ORTHOPHOS XG 3 Overall Software Version V02.25 or higher
requires ORTHOPHOS XG 3 Overall Software Version V02.25 or higher
requires ORTHOPHOS XG 3 Overall Software Version V02.25 or higher
02.27
02.28
02.30
02.30
02.31
02.31
02.31
Remarks
old Database
new Database
59 38 399 D3352
D3352.076.01.13.02 07.2008
* As of hardware version BA (from November 2006) new systems will be delivered without
board DX41 (see also page 1-44).
1 – 17
Page 26
1.8 List of software versionsTab 1
1.8.3ORTHOPHOS XG 5 / Ceph
Panoramic unitCephalometer
BoardDX6DX71DX11DX41DX61DX81DX91
Overall software
V 02.18.1
Overall software
V 02.20
Overall software
V 02.22
Overall software
V 02.25
Overall software
V 02.27
Overall software
V 02.28
Overall software
V 02.28.2
Overall software
V 02.30
Overall software
V 02.31
Overall software
V 02.32
02.4502.2302.3102.1902.2002.2502.32
02.5602.2802.3302.2202.2602.2902.34
02.5602.2802.3502.2202.3002.2902.38
02.5702.2902.3702.2202.3002.3002.40
02.6002.3102.3902.2302.3302.3202.42
02.6002.3302.40(02.23*)02.3302.3302.42
02.6002.3302.40.01 (02.23*)02.3402.3302.43
02.6002.3402.42(02.23*)02.3402.3302.43
02.6002.3402.42(02.23*)02.3402.3302.44
02.6002.3402.43(02.23*)02.3502.3302.44
Remote control
BoardDX42
Overall software
V 02.18.1
Overall software
V 02.20
Overall software
V 02.22
Overall software
V 02.25
Overall software
V 02.27
Overall software
V 02.28
Overall software
V 02.28.2
Overall software
V 02.30
Overall software
V 02.31
Overall software
V 02.32
02.22
02.27
02.27
02.27
02.28
02.30
02.30
02.31
02.31
02.31
Remarks
compatible with SIDEXIS versions
up to and incl. V01.44
compatible with SIDEXIS versions
V01.45 and higher
compatible with SIDEXIS versions
V01.45 and higher
compatible with SIDEXIS versions
V01.45 and higher
compatible with SIDEXIS versions
V01.53 and higher
compatible with SIDEXIS versions
V01.53 and higher
compatible with SIDEXIS versions
V01.53 and higher
compatible with SIDEXIS versions
V01.53 and higher
compatible with SIDEXIS versions
V01.53 and higher
compatible with SIDEXIS versions
V01.53 and higher
Remarks
1 – 18D3352.076.01.13.02 07.2008
59 38 399 D3352
Page 27
Tab 11.8 List of software versions
Sidexis XG
V 01.33 - V01.44
V 01.45
V 01.50
V 01.51
V 01.53
V 01.54
V 01.55
V 01.61
V 02.00
V 2.2
V 2.3
* As of hardware version BA (from November 2006) new systems will be delivered without
board DX41 (see also page 1-44).
RemarksDatabase
requires ORTHOPHOS XG 5 Overall
Software Version < V02.20
requires ORTHOPHOS XG 5 Overall
Software Version V02.20 or higher
requires ORTHOPHOS XG 5 Overall
Software Version V02.20 or higher
requires ORTHOPHOS XG 5 Overall
Software Version V02.20 or higher
requires ORTHOPHOS XG 5 Overall
Software Version V02.20 or higher
requires ORTHOPHOS XG 5 Overall
Software Version V02.20 or higher
requires ORTHOPHOS XG 5 Overall
Software Version V02.20 or higher
requires ORTHOPHOS XG 5 Overall
Software Version V02.20 or higher
requires ORTHOPHOS XG 5 Overall
Software Version V02.20 or higher
requires ORTHOPHOS XG 5 Overall
Software Version V02.20 or higher
requires ORTHOPHOS XG 5 Overall
Software Version V02.20 or higher
old Database
new Database
1.8
1.8
bеЦдблЬ
59 38 399 D3352
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1 – 19
Page 28
1.8 List of software versionsTab 1
1.8.4ORTHOPHOS XG
Panoramic unitCephalometer
BoardDX6DX7DX11DX41DX61DX81DX91
Overall software
V 02.17
Overall software
V 02.19
Overall software
V 02.20
Overall software
V 02.22
Overall software
V 02.25
Overall software
V 02.27
Overall software
V 02.28
Overall software
V 02.28.2
Overall software
V 02.30
Overall software
V 02.31
Overall software
V 02.32
02.4102.2502.3002.1602.1702.2302.31
02.5202.3102.3202.2002.2502.2602.34
02.5602.3502.3302.2202.2602.2902.34
02.5602.3802.3502.2202.3002.2902.38
02.5702.4002.3702.2202.3202.3002.40
02.6002.4202.3902.2302.3302.3202.42
02.6002.4402.40(02.23*)02.3302.3302.42
02.6002.4402.40.01 (02.23*)02.3402.3302.43
02.6002.4402.42(02.23*)02.3402.3302.43
02.6002.4402.42(02.23*)02.3402.3302.44
02.6002.4402.43(02.23*)02.3502.3302.44
Plus
/ Ceph
Remarks
compatible with SIDEXIS versions
up to and incl. V01.44
compatible with SIDEXIS versions
up to and incl. V01.44
compatible with SIDEXIS versions
V01.45 and higher
compatible with SIDEXIS versions
V01.45 and higher
compatible with SIDEXIS versions
V01.45 and higher
compatible with SIDEXIS versions
V01.53 and higher
compatible with SIDEXIS versions
V01.53 and higher
compatible with SIDEXIS versions
V01.53 and higher
compatible with SIDEXIS versions
V01.53 and higher
compatible with SIDEXIS versions
V01.53 and higher
compatible with SIDEXIS versions
V01.53 and higher
Remote control
BoardDX42
Overall software
V 02.17
Overall software
V 02.19
Overall software
V 02.20
Overall software
V 02.22
Overall software
V 02.25
Overall software
V 02.27
Overall software
V 02.28
Overall software
V 02.28.2
Overall software
V 02.30
Overall software
V 02.31
Overall software
V 02.32
02.17
02.24
02.27
02.27
02.27
02.28
02.30
02.30
02.31
02.31
02.31
Remarks
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Tab 11.8 List of software versions
Sidexis XG
V 01.33 - V01.44
V 01.45
V 01.50
V 01.51
V 01.53
V 01.54
V 01.55
V 01.61
V 02.00
V 2.2
V 2.3
* As of hardware version BA (from November 2006) new systems will be delivered without
board DX41 (see also page 1-44).
RemarksDatabase
requires ORTHOPHOS XG
ware Version < V02.20
requires ORTHOPHOS XG
Overall Software Version V02.20 or higher
requires ORTHOPHOS XG
Overall Software Version V02.20 or higher
requires ORTHOPHOS XG
Overall Software Version V02.20 or higher
requires ORTHOPHOS XG
Overall Software Version V02.20 or higher
requires ORTHOPHOS XG
Overall Software Version V02.20 or higher
requires ORTHOPHOS XG
Overall Software Version V02.20 or higher
requires ORTHOPHOS XG
Overall Software Version V02.20 or higher
requires ORTHOPHOS XG
Overall Software Version V02.20 or higher
requires ORTHOPHOS XG
Overall Software Version V02.20 or higher
requires ORTHOPHOS XG
Overall Software Version V02.20 or higher
Plus
Overall Soft-
Plus
Plus
Plus
Plus
Plus
Plus
Plus
Plus
Plus
Plus
old Database
new Database
1.8
1.8
bеЦдблЬ
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1.9 Software updateTab 1
1.9
Software update
1.9.1Important information on the software update
i
NOTE
Read the information provided on the ORTHOPHOS XG Software CD and
on the SIRONA dealer page on the internet very carefully. It always contains the latest information on the software update.
i
NOTE
Before performing a software update, it is essential to read the program-version-specific information in sections 1.9.4 to 1.9.6.
CAUTION
Important for TSA operation:
For downgrading from a software version ≥ V2.20 to one < V2.20 with the TSA
mode activated, the TSA sensor holder must be equipped with the transport
safety device and set to the PAN position!
CAUTION
Important for XG
21007 (without Ceph) or 41001 (with Ceph):
A downgrade to a software version V02.25 must not be performed on these
units in any case. Such a downgrade would result in permanent and
irreparable failure of the user interface!
Plus
units with serial numbers
CAUTION
Important for units with the following serial numbers or higher:
ohne Cephmit Ceph
XG 3 PPE104000–
XG 3104000–
XG 56350083500
Plus
XG
A downgrade to a software version < V02.32 cannot be performed on these
units.
2350043500
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Page 31
Tab 11.9 Software update
1.9.2Permissible software updates
Not all software versions are suitable for both system classes. The following
table gives you an overview of the software version permissible for each system class.
1.9
Overall softwareXG 3 PPEXG 3XG 5XG
V 02.17–––X
V 02.18.1––X–
V 02.19–––X
V 02.20––XX
V 02.22––XX
V 02.25–XXX
V 02.27–XXX
V 02.28XXXX
V 02.28.2XXXX
V 02.30XXXX
V 02.31XXXX
V 02.32XXXX
CAUTION
If an update is nevertheless performed accidentally, the version must be
downgraded again immediately before acknowledging any error messages or
executing any service routines!
Plus
1.9
bеЦдблЬ
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Page 32
1.9 Software updateTab 1
1.9.3Performing a software update
Opening SIXABCON.exe1. Open the SIXABCON utility program in the SIDEXIS XG program folder.
Click on SIXABCON.exe (see screen shot) or
use the pull-down menus
X-RAYCOMPONENTS.
PROGRAMS ‡ SIDEXIS ‡ CONFIGURATIONOF
1.
to open the SOFTWAREUPDATE menu2. Open the SOFTWAREUPDATE menu.
Click the
The dialog box for entering the service password appears on the screen.
ATTRIBUTES tab and then SOFTWAREUPDATE.
2.
Entering the password3. Enter the service password.
i
NOTE
As servicepassword, enter the first 4 digits of the current system date in reverse
order (e.g. on 05/24/1995, 5042 must be entered as the service password.
If an incorrect service password or no password at all is then entered, the limited update menu for users will then be started. This includes only the possibility for an automatic update (see page 1-26).
The dialog box for selecting the installation source opens.
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Tab 11.9 Software update
Selecting an installation source4. IMAGEFILE is preset as the installation source for the software update.
5. Select the path and the desired update file and confirm your selection by
clicking
Click on
i
The update file can be found on the ORTHOPHOS XG Software CD. It is delivered with each DX11 replacement board and also included in the country
4.5.
Selecting the update mode6. Select the mode for the software update.
set. The contents of the CD can be downloaded from the Dealer domain of the
SIRONA Internet home page (under Product Info
www.sirona.com
You can select two different update modes via the index tabs:
zAutomatic
The software of all components is automatically updated to a higher software version.
zMain version
The software can be upgraded or downgraded to the desired version.
This update mode is required e.g. if a replacement component delivered
out of stock has a newer status than the prevailing overall system status.
In this case, a main version update to the overall system status (displayed
on the info screen) must be performed for the corresponding component
with the appropriate update file (*.SUI). The module is then reprogrammed.
OPEN.
NAMEUPDATEandOPEN.
NOTE
‡
X-ray Systems):
1.9
1.9
bеЦдблЬ
(For more information on the update mode, see the next page.)
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Page 34
1.9 Software updateTab 1
User domain
Automatic
(Accessible without password.)
Service domain
Automatic
A list of modules, their installed software version and the latest software
version offered by the update function is displayed in the right pane.
Main version
(E.g. if modules have a newer version status than the overall system
following module replacement.)
i
NOTE
Modules which are connected and whose program status agrees
with that of the current main program version are marked by a continuous
green bar.
Modules which are not elements of the current system configuration
(e.g. DX71 with XG
connected, are marked by a broken red bar.
If the actual status of the module could not be polled forthe update, the actual SW version will then be displayed as = V00:00.
If a module has a hardware incompatibility to the program status to be programmed or the software version on the module is newer than the one in the
update file, this will be indicated by a red triangle with an exclamation mark.
If the version of the selected update file is lower than the current software version of the unit, then there will be no display in the right window. The downgrade required in this case is possible only via the MAINVERSION mode.
Plus
) or, as a removable medium (e.g. sensors) are not
7. Select the update mode and the update or component.
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Tab 11.9 Software update
Starting the update8. Start the update by clicking STARTUPDATE.
i
NOTE
Before starting the software update, make sure that no unit movements are
active (especially any diaphragm movements)! Otherwise the system may become inoperable in rare cases.
All of the sensors located in the unit (Pan or Ce ph ) must be in ser ted in th e corresponding slots. Exposure readiness must be deselected in SIDEXIS and the
system must not be in the service mode already.
The update is started. A message box informs you when the update process is completed. Confirm the update with
OK.
7.
Checking the log file9. Check the log file to make sure that the update was completed success-
fully.
SHOWLOGFILE.
Click
1.9
1.9
bеЦдблЬ
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i
NOTE
If messages such as Update of DXxx failed! appear there, please perform
the update again. Repeat this procedure as often as necessary until the
“failed” messages no longer appear.
1 – 27
Page 36
1.9 Software updateTab 1
10. Reboot the system.
CAUTION
It is always necessary to reboot the system after any software
update. (The new DX11 version will run only after the system has been rebooted (see also Section 6.20.1, "Measures following replacement of boards").
i
NOTE
Any errors with the consecutive numbers 01, 03, 04, 06 and/or 07 displayed
immediately following the software update may be ignored. If these messages
appear again after the unit is rebooted, perform troubleshooting according to
Section 2.5.
If anything conspicuous occurs in connection with system handling on completion of the software update, please repeat the software update as the first
measure. Also check whether the system software version is displayed without an asterisk (*) on the info screen.
Checking the program versions11. Check whether all modules contain the current program version via the
SW Update Manager or service routine S008.2 (see page 5-48).
Program version included.
SW Update Manager
i
NOTE
Modules which are connected and whose program status agrees with
that of the current main program version are marked by a continuous green
bar.
Modules which are not elements of the current system configuration
(e.g. DX71 with XGPlus) or, as a removable medium (e.g. sensors) are not
connected, are marked by a broken red bar.
If the actual status of the module could not be polled forthe update, the actual
SW version will then be displayed as = V00:00.
If a module has a hardware incompatibility to the program status to be programmed or the software version on the module is newer than the one in the
update file, this will be indicated by a red triangle with an exclamation mark.
If the version of the selected update file is lower than the current software version of the unit, then there will be no display in the right window. The downgrade required in this case is possible only via the MAINVERSION mode.
12. Open the "Extended Details“ via SIXABCON.
This generates an XML file (with the system parameters) which is filed under the network name of the system in the PDATA/P2K_Config folder (see
also section 1.10 on page 1-32).
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Tab 11.9 Software update
R
R
1.9.4Software update for ORTHOPHOS XG 5 to
V02.30 or higher
i
NOTE
If the sensors previously used are to be used in the future as well, plug them
into the slots on the panoramic unit and/or cephalometer before you begin the
update.
1. Switch the unit ON.
2. Execute the software update to Version V02.30 or higher (automatic up-
date) as described on page 1-24.
3. Switch the unit OFF.
Wait for approx. 1 minute. Then switch the unit ON again.
Error message E6 15 04 (undefined activation data) is displayed.
1.9
1.9
bеЦдблЬ
E6 15 04
4. Acknowledge the error message with the R key .
(
5. Perform a ceph adjustment if a cephalometer is installed (see chapter
4.4).
6. Switch the unit OFF.
Wait for approx. 1 minute. Then switch the unit ON again.
zThe process is completed.
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Page 38
1.9 Software updateTab 1
E6 15 04
R
(
1.9.5Software Update for ORTHOPHOS XG
Plus
from V02.20 to V02.30 or higher
i
NOTE
If the sensors previously used are to be used in the future as well, plug them
into the slots on the panoramic unit and/or cephalometer before you begin the
update.
1. Switch the unit ON.
2. Execute the software update to Version V02.25 or higher (automatic up-
date) as described on page 1-24.
3. Switch the unit OFF.
Wait for approx. 1 minute. Then switch the unit ON again.
Error message E6 15 04 (undefined activation data) is displayed.
4. Acknowledge the error message with the R key .
5. Open the Service menu (see page 5-10).
6. Start service routine S008.3 and confirm the unit serial number (see page
5-50).
i
NOTE
The unit serial number is located on the rating plate of the unit.
R
CAUTION
In case of a wrong serial number, cancel the update and contact the SIRONA
Customer Service Center!
7. Start service routine S008.3 and enable the function activation. Exit the
Service menu again.
8. Switch the unit OFF.
Wait for approx. 1 minute. Then switch the unit ON again.
9. Perform the complete system adjustment (see chapter ):
– PAN adjustment
– For TSA units: TSA adjustment
– CEPH adjustment if cephalometer is installed
zThe process is completed.
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Tab 11.9 Software update
1.9.6Software update for ORTHOPHOS XG
Plus
from
V02.22 to V02.30 or higher
i
NOTE
If the sensors previously used are to be used in the future as well, plug them
into the slots on the panoramic unit and/or cephalometer before you begin the
update.
1. Switch the unit ON.
2. Execute the software update to Version V02.30 or higher (automatic up-
date) as described on page 1-24.
3. Switch the unit OFF.
Wait for approx. 1 minute. Then switch the unit ON again.
– Perform a ceph adjustment if a cephalometer is installed (see chapter
4.4).
zThe process is completed.
1.9
1.9
bеЦдблЬ
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Page 40
1.10 Selecting More detailsTab 1
1.10
Opening SIXABCON.exe1. Open the SIXABCON utility program in the SIDEXIS XG program folder.
Selecting More details
Click on SIXABCON.exe (see screen shot) or
use the pull-down menus
X-RAYCOMPONENTS.
PROGRAMS ‡ SIDEXIS ‡ CONFIGURATIONOF
1.
Opening the
EXTENDEDDETAILS menu2. Open the EXTENDEDDETAILS menu.
Click the
The current parameters are read from the unit and stored as an XML file
under the network name of the unit in the PDATA/P2K_Config folder.
This process can take up to 30 seconds.
ATTRIBUTES tab and then EXTENDEDDETAILS.
2.
After the parameters are read, an editor displaying the XML file is opened
automatically.
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Tab 11.10 Selecting More details
i
NOTE
You can scroll down further in the file using the scroll bar. The "Changed
system parameters", i.e. the system parameters that were modified in relation
to the factory setting, are displayed there. This is especially interesting after a
module change. The parameter settings can thus be easily traced.
-------------------------------------------------------------------------The following systemparameters have been changed compared to the factory
settings.
After replacing an DX11-PCB, the listed values must be reconfigured.
--- Changed System Configuration Settings --Setting of system version (configured in S17.2)
actual value: 0x0043
Setting of head rest type (configured in S17.10)
actual value: 1
Setting of language index (configured in S17.4)
actual value: 0x0001
Setting of language-set index (configured in S17.5)
actual value: 0x0002
Setting of remote control activation (configured in S17.6)
actual value: active (01)
Setting of DX41 configuration (configured in S17.9)
actual value: mounted (01)
Setting of image format (configured in S17.11)
actual value: enabled (01)
Settings of welcome-screen configuration (configured in S17.14)
actual value: 01=1, 02=1, 03=1, 04=1, 05=0, 06=0, 07=0, 08=0
Settings of CEPH-adjustment (Stored by the adjustment-routines)
actual value: DAlpha = 2810 | DX = 0 | DY = 35160
Settings of CEPH-adjustment QuickShot (Stored by the adjustment-routines)
actual value: DAlpha = 2810 | DX = 0 | DY = 35160
Settings of PAN- and TSA-adjustment (Stored by the adjustment-routines)
actual value: DAlpha = -202 | DX = -191 | DY = -6044 | A1 = 0 | A2 = 0 | C1 =
-77
Setting of ring type (configured in S34.7)
actual value: 100
Setting of kVmA level series (configured in S17.8)
actual value: FIFO_2A
Settings of network configuration
actual value: IP: 192.168.15.176 | Subnet: 255.255.255.0 | Gateway:
192.168.15.1
--- Changed User Preference Settings --Settings of patientensymbols PAN (configured in 'select basic settings')
Settings of patientensymbols CEPH (configured in 'select basic settings')
Setting of anomaly default (configured in 'select starting settings')
Setting of default patientsymbol PAN (configured in 'select starting settings')
Setting of default patientsymbol CEPH (configured in 'select starting settings')
1951C59C.txt
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1.11 The most important modules and componentsTab 1
Cephalometer,
arm on right side or on left side
(see section 1.11.3)
1.11
The X-ray system comprises the following main modules:
zSlide with rotary unit
zStand
zCephalometer, arm on right side or on left side (optional)
zRemote control (optional)
The most important modules and components
Slide
(see section 1.11.1)
Remote control
(see section 1.11.4)
Stand
(see section 1.11.2)
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Tab 11.11 The most important modules and components
1.11.1 Slide
LS
MU
LS
M AK1, M AK2
DX81P*, DX85P*
DX7*
Easypad (XG
Plus
DX11
1.11
M1*, M2*
LS*
DX1
DX5*
DX6*
DX61**
)
1.11
bеЦдблЬ
DX71
Multipad (XG 5 / 3 / 3 PPE)
ComponentDesignationFunction
BoardsDX1Open-loop/automatic control in general
MotorsM1*, M2*Linear movement of headrest
*) not available as individual spare part
(see spare parts list)
**) not for XG 3 / 3 PPE (fixed diaphragm)
DX11Controller board
DX5*Headrest adapter
DX6*Open-loop/automatic control for tube assembly
Plus
DX7*Touchscreen on the Easypad (XG
DX71LED display on Multipad (XG 5)
DX61**Diaphragm control
DX81PDigital sensor
DX85P*Digital sensor power supply
M URotary movement of rotating element
AK1, AK2Linear movement of rotating element
)
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Light barriersLSPosition check
1 – 35
Page 44
1.11 The most important modules and componentsTab 1
1.11.2 Stand
M HA
DX32*
DX41**
ComponentDesignationFunction
BoardsDX32*Power supply board
DX41**Interface board
MotorsM HALinear movement of height adjustment
* As of hardware version BA (from November 2006) new systems will be delivered with
the new version of board DX32 (see Section 1.9).
** As of hardware version BA (from November 2006) new systems will be delivered without
board DX41.
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Tab 11.11 The most important modules and components
1.11.3 Cephalometer
(arm mounted on left side or on right side)
1.11
DX91
M S
ComponentDesignationFunction
BoardsDX91Cephalometer control
MotorsM SStepping motors:
linear movement of secondary diaphragm
and sensor
Light barriersLSPosition check
LS
1.11
bеЦдблЬ
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1.11.4 Remote control
DX42
ComponentDesignationFunction
BoardsDX42Display board for remote control
1 – 37
Page 46
1.12 Cabling overviewTab 1
DX32 / X2
DX32 / X1
DX1 / J302
1.12
1
Cabling overview
DX1
4
5
DX6
2
Power switch
3
DX6 / X3
3
DX32
4
1
2
DX1 / X100
Line filter
5
DX6 / J6
6
Wago terminal
DX1 / J306 – J302
DX1 / J901
DX1 / X303
DX1 / X104
DX1 / X302
7
8*
108*
9
10
11
DX6 / J2 – J3
DX41
DX41 / X100
DX7 / X102
* Unit HW version BA and higher
** Board DX 41 omitted in unit HW version
DX7 / X103
BA and higher
10
9
DX7/DX71
8/108*
DX1
6
DX6
DX61
11
7
DX41**
DX1 / X102
DX61 / X501
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Page 47
Tab 11.12 Cabling overview
DX1 / X306
DX1 / X404
DX5 / X1
12
13
16
18
19
DX61 / X101
DX1 / X610
13
19
16
MHA
DX1
DX81
DX5
LS
DX61
18
sensor
12
1.12
1.12
bеЦдблЬ
DX1 / X403
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Page 48
1.12 Cabling overviewTab 1
DX42 / X100
DX61
DX91
DX5
DX61
17
117*
21
22
23
24***
Potentiometer
DX41 / X103
DX81
DX91
Laser module
DX42
212131
17/117*
MU
LS
Sensor
22/24***
35
DX41**
DX1
23
21
/24***
DX61
38
25
DX41
DX1 / X503
25
31
35
38
* Unit HW version BA and higher
** Board DX 41 omitted in unit HW version
BA and higher
Media Konverter
DX81 / X100
Media converter
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Tab 11.12 Cabling overview
DX1 / X103
DX1 / X309
36
37
39
40
DX91 / X6
DX91 / X101
DX91
36
37
39
DX1
40
1.12
1.12
bеЦдблЬ
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Page 50
1.13 Illustrations of boardsTab 1
1.13
Illustrations of boards
1.13.1 Boards in the slide
Boards DX1 / DX11
To facilitate cable routing to the side, RJ 45 connectors with a 45° incline were introduced in August 2006.
DX1
X103
X102
X1000
X404
X100
X104
X403
X611
X607
X402
J302
J309 only with GALILEOS
J306
J307
X303
X306X302
X309
X307X503
X500
X804
X802
X803
Board DX5
X811
X812
X813
X610
DX11
X5X7
X3
X4
X6X1X2
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Page 51
Tab 11.13 Illustrations of boards
Board DX6 (not available as spare part)
J2
J3
J6
S2
X3
X2X1X306X305
1.13
1.13
bеЦдблЬ
Board DX61 (not for XG 3 / 3 PPE)
X101
X202
X203
X405
X406
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X402 X401
F201
X400X304
X201
X303 X302
X301
X501
X300X200
1 – 43
Page 52
1.13 Illustrations of boardsTab 1
Board DX7 (XG
Plus
only, not available as repair part)
i
NOTE
Board DX7 is shown here only for enhanced clarity. The Easypad may be
replaced only as a complete unit!
Board DX7 (XG 5/3/3 PPE only, not available as repair part)
X203
X202
X104
X106
X103X102
i
NOTE
Board DX71 is shown here only for enhanced clarity. The Multipad may be
replaced only as a complete unit!
59 38 399 D3352
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Page 53
Tab 11.13 Illustrations of boards
Boards DX81P / DX85P (not available as repair parts)
DX81
DX85
1.13
1.13
bеЦдблЬ
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i
NOTE
Boards DX81 and DX85 are shown here only for enhanced clarity.
CAUTION
It is not allowed to open the sensor! The sensor may be replaced only as
a complete unit!
1 – 45
Page 54
1.13 Illustrations of boardsTab 1
1.13.2 Boards in the stand
Board DX32
up to unit hardware version AG
F100X1
X100
F101F102F103
Board DX32
as of unit hardware version BA
(from November 2006)
F101F102
X2
F100X1
X100
X2
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Tab 11.13 Illustrations of boards
Board DX41
omitted as of unit hardware version BA
(from November 2006)
X100
1.13
1.13
bеЦдблЬ
Board DX91
X101
X202
X104X102
1.13.3 Boards in the cephalometer
(arm mounted on right side or on left side)
X306X307X308
X103
X501
X407
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X201
X304
X302
1 – 47
Page 56
1.13 Illustrations of boardsTab 1
1.13.4 Boards in the remote control
Board DX42
up to unit hardware version AG
V101
X100
V103
X105
X200
X101
V100
X201
X107
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Page 57
Tab 11.13 Illustrations of boards
Board DX42
as of unit hardware version BA
(from November 2006)
2.4.1 Ex yy zz................................................................ 2 – 7
2.4.2 Ex yy zz................................................................ 2 – 8
2.4.3 Ex yy zz ................................................................ 2 – 8
2.4.4 General handling of error messages .................... 2 – 8
2.5List of error messages.............................................2 – 9
2.6List of available service routines ...........................2 – 62
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Page 61
Tab 2
2Messages
The different message texts are displayed...
Plus
zFor XG
zFor XG5/3/3 PPE: on the Multipad display
zon the display of the remote control
There are 3 groups of message texts:
zHelp messages (Hxxx)
– Help messages are caused by operator errors
– The user must take action
zError messages (Exyyzz)
– Error messages indicate system faults
– The user must take action to eliminate the fault(s)
: on the Easypad touchscreen
bеЦдблЬ
zSystem messages (Sxxx)
– System messages inform the user about the current operating status of
the system
– The user is not required to take action
59 38 399 D3352
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Page 62
2.1 Help messagesTab 2
2.1
Help messages are displayed as help codes (Hxxx) on the touchscreen of the
Easypad (XG
remote control display (if available). The codes tell you how to operate the
system if radiation release is not possible due to a previous operator error.
The following list provides you with an overview of all help codes, their meaning and the action required to eliminate the corresponding problems:
Help messages
Plus
), on the display of the Multipad (XG5/3/3 PPE) or on the
Help codeDescriptionActions required
H3 01
H3 10
H3 20
H3 21
H3 22
(for XG
Plus
only)
H3 30
(XG 3 PPE only)
H3 31
The rotating element on the panoramic unit is
not located in its starting position.
The system is performing an action.
The exposure parameters have not been
acknowledged yet.
The X-ray room door contact is not detected.
Quadrant for TSA exposure is not selected.
Indicates number of exposures remaining
(PPE concept).
1. After each switch-on (see S017.22)
2. After each exposure if the number of exposures remaining is below the defined warning
level (see S017.23)
No further exposures available.
zPress the R key:
The panoramic unit moves to the starting
position.
zWait until the system is ready.
zPress the R key:
The exposure parameters are confirmed.
zClose the door or check door contact.
zSelect quadrant via Easypad.
zRequest new activation code via Sirona
Customer Service Center (CSC) in due
time.
zEnter new activation code.
(XG 3 PPE only)
H4 01
The sensor on the panoramic unit is not properly
plugged in or is missing.
zPlug sensor into PAN slot.
i
HINWEIS
If this message does not disappear after the
sensor is plugged in, this indicates a system error. Perform error diagnosis according to
Section 3.2.
H4 02
H4 03
H4 04
H4 05
H4 06
The sensor on the cephalometer is not properly
plugged in or is missing.
SIDEXIS is not ready for exposure.
The sensor does not match the selected exposure type
The sensor does not match the selected exposure type
The cephalometer is not located in its starting
position.
zPlug sensor into Ceph slot.
i
HINWEIS
If this message does not disappear after the
sensor is plugged in, this indicates a system error. Perform error diagnosis according to
Section 3.2.
zMake SIDEXIS ready for exposure.
zPlug in the ceph sensor.
zPlug in the TSA sensor.
zPress the R key:
The cephalometer moves to the starting position.
59 38 399 D3352
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Page 63
Tab 22.1 Help messages
Help codeDescriptionActions required
H4 07
H4 10
H4 20
Unit supports default settings for this exposure,
since the settings specified by SIDEXIS cannot
be taken over.
The sensor is being polled.
The image could not be transferred to SIDEXIS.
VORSICHT
Do not switch the system off until the help message has disappeared.
i
HINWEIS
The above measures clear those help messages that result from operator errors. If it is not possible to clear the help message by taking the above measures, another type of error is the cause. To identify the error, proceed as described in section 2.5.
zPerform alternative program setting.
zWait until the message disappears.
zRetrieve the exposure with SiRescue (see
SIDEXIS Operator’s Manual).
bеЦдблЬ
2.1
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2.2 System messagesTab 2
2.2
System messages
System codeDescriptionActions required
S100
S110
ORTHOPHOS XG is started
Exposure cannot be performed.
zWait, no action required
zQuit readiness for exposure,
switch unit OFF, wait for 30 sec., switch unit
back ON and observe error messages displayed after switch-on.
zRepeat procedure if necessary
2.3Status displays
Status displays (for XG
ORTHOPHOS is ready for exposure
Wait until ORTHOPHOS is ready
ORTHOPHOS is ready in XX s
X-RAY active!
Plus
only)Description
The unit is ready for operation.
Unit waiting on readiness for operation.
The cooling time countdown is running.
Exposure in progress.
2.4Error messages
Error messages are displayed as error codes (Ex yy zz) on the touchscreen
of the Easypad (XG
the remote control display (if available).
The codes provide you with error type, error location and troubleshooting
information.
Error code: Ex yy zzThe error messages are encoded according to the following pattern:
Error type
“Troubleshooting”
classification for the
The error messages are sorted by modules in the table on page 2-7.
Plus
), on the display of the Multipad (XG 5/3/3 PPE) or on
Ex yy zz
Location
Module, subsystem or logical function unit
Consecutive number
with error ID
2 – 6D3352.076.01.13.02 07.2008
59 38 399 D3352
Page 65
Tab 22.4 Error messages
2.4.1Ex yy zz
Identifier x is supposed to help you quickly reach a decision on how to proceed with this error.
xDescriptionError groupActions required
System warning;
1
system message
Errors caused by sys-
2
tem overload
The system detects
3
that a key was pressed
during power-on
Malfunction or
4
mechanical obstruction
of unit movements
Malfunction during the
5
exposure or during
exposure preparation
6
Error during system
self-test
7
Unrecoverable system error
This error group includes all errors that indicate still acceptable tolerance variations, or
messages about states which do not directly
affect system operation.
This error group includes states that indicate
e.g. temporary overtemperatures or the like.
The cause of the error disappears automatically after a certain waiting time.
This error group includes all errors that indicate invalid signal states of keys and safety
signals during power-on.
This error group includes all errors that indicate problems with the motor-controlled
movements on the outside of the unit.
This error group includes all errors resulting
from a certain system action triggered by the
user which could not be performed because
a required (internal) partial function (software or hardware) is not ready or fails.
This error group includes all errors which
may occur spontaneously and without any
related operator action. They may be
caused by system self-tests.
This error group includes all errors which
may occur spontaneously and without any
related operator action. They may be
caused by system self-tests. In this case it is
absolutely sure that continued system operation is not possible.
zAcknowledge the error message to con-
tinue system operation. If the error occurs repeatedly, switch the system OFF
and back ON.
If the error occurs again: Identify the error
by proceeding as described in section
2.5.
zAcknowledge the error message.
zRepeat the procedure step after a certain
waiting time.
– If the error message reappears, pro-
long the waiting time.
– If the error state persists: Identify the
error by proceeding as described in
section 2.5.
zSwitch unit OFF and ON again.
If the error occurs again, identify the error
by proceeding as described in section
2.5.
zAcknowledge the error message and
make sure that the movements of the unit
are not obstructed.
zRepeat the last procedure step or expo-
sure. If the error reoccurs without any
identifiable cause: Identify the error by
proceeding as described in section 2.5.
zAcknowledge the error message.
zRepeat the last procedure step or expo-
sure. If the error occurs again: Identify
the error by proceeding as described in
section 2.5.
zAcknowledge the error message.
zIdentify the error by proceeding as de-
scribed in section 2.5.
Note:
Operation of the unit can be continued.
zIdentify the error by proceeding as de-
scribed in section 2.5.
bеЦдблЬ
2.4
59 38 399 D3352
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Page 66
2.4 Error messagesTab 2
2.4.2Ex yy zz
Identifier yy defines the location or logical function unit where the error has
occurred.
yyLocation/Function unitBoard
06
61
07
71
10
11
12
13
14
15
41
42
81
91
Tube assemblyDX6
Diaphragm control (not for XG 3/3 PPE, fixed diaphragm)DX61
The location may be a DX module number standing for an entire HW function
unit, or a logical SW function unit on board DX11 (central control).
2.4.3Ex yy zz
Identifier zz constitutes a consecutive number with the
error identification.
2.4.4General handling of error messages
Error messages always must be acknowledged with the R key.
If failure-free operation is possible after the error is acknowledged, then no
further action is necessary.
If error messages reoccur or occur frequently, identify the error as described
in section 2.5 and take appropriate action to eliminate the corresponding error
or fault.
In some cases, it may make sense to obtain more information on the history
and frequency of errors via the error logging memory (S007) and
CON‡PROPERTIES‡EXTENDEDDETAILS (see section 1.10 on page 1-32)
(see also section 3.1).
SIXAB-
2 – 8D3352.076.01.13.02 07.2008
59 38 399 D3352
Page 67
Tab 22.5 List of error messages
2.5List of error messages
i
HINWEIS
In the following table, the error codes are sorted by the location or function unit
where the error has occurred. For enhanced clarity, the corresponding ID in
the error code is printed in bold type.
Location 06: Tube assembly / Board
bеЦдблЬ
Error code DescriptionActions requiredsee page
E606 01
E606 02
E606 03
E606 04
E606 05
E606 06
General error during module initialization
Invalid system data or uninitialized
module storage data
Invalid commanding of control data,
CAN bus error
Note:
This error may also occur in connection with other causal error messages!
Please also observe the causal error
message! It appears only after you
acknowledge the first error message.
Data transfer error or dialog error to
module (master side)
Data transfer error or dialog error to
bootloader of module
Note:
Occurs only in connection with software update
Module failed in TTP*
(detected on master side)
Note:
This error may also occur in connection with other causal error messages.
Please also observe the causal error
message! It appears only after you
acknowledge the first error message.
zPlease contact the Sirona Customer Service
Center (CSC) to find out whether a bugfix by
means of a software update is possible and perform such an update if necessary.
zIf the error occurs frequently,
replace the X-ray tube assembly
zPerform service routines S005.2
zPlease contact the Sirona Customer Service
Center (CSC) to find out whether a bugfix by
means of a software update is possible and perform such an update if necessary.
zChecking the CAN bus
zPlease contact the Sirona Customer Service
Center (CSC) to find out whether a bugfix by
means of a software update is possible and perform such an update if necessary.
zChecking the CAN bus
zPlease contact the Sirona Customer Service
Center (CSC) to find out whether a bugfix by
means of a software update is possible and perform such an update if necessary.
zRepeat software update
zChecking the CAN bus
zIf the error occurs repeatedly or the module is
no longer addressable, replace
the tube assembly
zChecking the CAN bus
zPlease contact the Sirona Customer Service
Center (CSC) to find out whether a bugfix by
means of a software update is possible and perform such an update if necessary.
zIf the error occurs repeatedly or the module is
no longer addressable, replace
the tube assembly
1-22
6-38
5-29
1-22
1-22
1-22
1-22
6-38
1-22
6-38
2.5
3-6
3-6
3-6
3-6
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2.5 List of error messagesTab 2
Error code DescriptionActions requiredsee page
E606 07
E6 06 08
E706 10
E706 12
E606 13
E206 20
TTP* timeout error
(detected on slave side)
Note:
The module was temporarily not
addressed by the master:
- Undervoltage on the master side
- Procedure error in the software
- Master (DX11) receives no
return commanding from the module
Note:
This error may also occur in connection with other causal error messages!
Please also observe the causal error
message! It appears only after you
acknowledge the first error message.
General fault detected locally on module (slave side). CAN controller being
reinitialized.
Module is stuck in bootloader stage
Unit is not ready for operation
Note:
This error may also occur in connection with other causal error messages!
Please also observe the causal error
message! It appears only after you
acknowledge the first error message.
Error when writing to EEPROM
Note:
Stored data may be lost
Overtemperature of single tank/power
pack
zChecking the CAN bus
zCheck power supply of board DX11; measuring
point 3.3 V on board DX1 (see wiring diagrams).
– If 3.3 V are present, replace board DX11
– If 3.3 V are not present, replace board DX1
– Check cable L6,
replace if necessary
– Check tube assembly (DX6)
replace if necessary
zChecking the CAN bus
zCheck software versions via info screen or ser-
vice routine S008.2,
perform a software update if necessary
zPlease contact the Sirona Customer Service
Center (CSC) to find out whether a bugfix by
means of a software update is possible and perform such an update if necessary.
zReplace the X-ray tube assembly
zCheck board DX6 (note LED states)
If the board remains in the bootloader stage...
zRepeat software update
zReplace the X-ray tube assembly
zChecking the CAN bus
If this error occurs in combination with other errors
zUnit restart:
Switch the unit OFF. Wait 30 sec.
Switch unit ON.
Repeat procedure and observe causal error
messages.
zReplace the X-ray tube assembly
zAcknowledge error and repeat procedure
If the error occurs again...
zReplace the X-ray tube assembly
zWait until the X-ray tube assembly has cooled
down.
zCheck fan function using service routine
S005.4;
replace fan if necessary
zCheck temperature sensor in single
tank using service routine S005.5,
replace tube assembly if necessary
3-6
6-59
6-59
3-17
6-91
6-38
3-6
5-48
1-22
1-22
6-38
3-12
1-22
6-38
3-6
6-38
6-38
5-31
6-42
5-33
6-38
2 – 10D3352.076.01.13.02 07.2008
59 38 399 D3352
Page 69
Tab 22.5 List of error messages
Error code DescriptionActions requiredsee page
E606 21
E606 22
E306 23
E5 06 30
E506 31
E506 32
E106 40
E106 41
E106 42
E106 43
E106 44
E106 45
Hardware signal of release button not
detected
Broken temperature sensor
Hardware signal of release button
applied during power-on
Total radiation time exceededIf a CAN bus error had been reported before...
Partial radiation time exceededIf a CAN bus error had been reported before...
Minimum preheating time not
observed
Tolerance exceeded: Preheating (VH)
- nom.
Tolerance exceeded: kV - nom.
Tolerance exceeded: mA - nom.
Tolerance exceeded: Preheating (VH)
- act.
Tolerance exceeded: kV - act.
Tolerance exceeded: mA - act.
zCheck cable L5 (fiber optic cable),
replace if necessary
zReplace board DX1
zReplace the X-ray tube assembly
zReplace the X-ray tube assembly
zCheck cable L5:
– Switch unit OFF
– Pull cable L5 off of tube assembly
– Switch the unit ON
– Perform optical check of L5:
- If light is visible: Replace board DX1
- If no light is visible, replace the tube assembly
zChecking the CAN bus
zPlease contact the Sirona Customer Service
Center (CSC) to find out whether a bugfix by
means of a software update is possible and perform such an update if necessary.
zChecking the CAN bus
zPlease contact the Sirona Customer Service
Center (CSC) to find out whether a bugfix by
means of a software update is possible and perform such an update if necessary.
If a CAN bus error had been reported before...
zChecking the CAN bus
zPlease contact the Sirona Customer Service
Center (CSC) to find out whether a bugfix by
means of a software update is possible and perform such an update if necessary.
zPerform service routines S005.2
zReplace the X-ray tube assembly
zPerform service routines S005.2
zReplace the X-ray tube assembly
zPerform service routines S005.2
zReplace the X-ray tube assembly
zPerform service routines S005.2
zReplace the X-ray tube assembly
zPerform service routines S005.2
zReplace the X-ray tube assembly
zPerform service routines S005.2
zReplace the X-ray tube assembly
3-17
6-91
6-59
6-38
6-38
6-59
6-38
3-6
1-22
3-6
1-22
3-6
1-22
5-29
6-38
5-29
6-38
5-29
6-38
5-29
6-38
5-29
6-38
5-29
6-38
bеЦдблЬ
2.5
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2.5 List of error messagesTab 2
Error code DescriptionActions requiredsee page
E606 50
E6 06 51
E606 52
E606 53
E706 54
E606 56
Undervoltage in intermediate circuit
(400 V)
VHmax
MAmax
KVmax
Basic heating pulses not applied
Error during auto-compensation
zCheck fuse F201 on board DX6 (see wiring dia-
grams), replace if necessary
zCheck cable L3 (tube assembly),
replace if necessary
zCheck electronic fuse on board DX32:
– Switch unit OFF
– Wait for at least 7 minutes (due to electronic
fuse)
– Switch unit back ON
– Check functioning
If the error occurs again...
zCheck board DX32,
replace if necessary
zPerform service routines S005.2
zReplace the X-ray tube assembly
zPerform service routines S005.2
zReplace the X-ray tube assembly
Perform service routines S005.2
zReplace the X-ray tube assembly
zReplace the X-ray tube assembly
zPlease contact the Sirona Customer Service
Center (CSC) to find out whether a bugfix by
means of a software update is possible and perform such an update if necessary.
zLet the tube assembly cool down for approx. 30
min and repeat this procedure.
If the error occurs again...
zReplace the X-ray tube assembly
3-17
6-91
3-12
6-59
5-29
6-38
5-29
6-38
5-29
6-38
6-38
1-22
6-38
DX6*)TTP = Time Trigger Protocol
59 38 399 D3352
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Tab 22.5 List of error messages
Location 07 (XG
Plus
): Easypad/Board DX7
Error code DescriptionActions requiredsee page
E607 01
E607 02
E607 03
E607 04
E607 05
E607 06
General error during module initialization
Invalid system data or uninitialized
module storage data
Invalid commanding or control data
Note:
This error may also occur in connection with other causal error messages.
Please also observe the causal error
message! It appears only after you
acknowledge the first error message.
Data transfer error or dialog error to
module (master side)
Data transfer error or dialog error to
bootloader of module
Note:
Occurs only in connection with
software update
Module failed in TTP*
(detected on master side)
Note:
This error may also occur in connection with other causal error messages.
Please also observe the causal error
message! It appears only after you
acknowledge the first error message.
zPlease contact the Sirona Customer Service
Center (CSC) to find out whether a bugfix by
means of a software update is possible and perform such an update if necessary.
If the error occurs again...
zCheck user interface with electronics (DX7) or
Replace Easypad
zPlease contact the Sirona Customer Service
Center (CSC) to find out whether a bugfix by
means of a software update is possible and perform such an update if necessary.
zAcknowledge error and repeat procedure
If the error occurs again...
zCheck user interface with electronics (DX7) or
Replace Easypad
zChecking the CAN bus
zPlease contact the Sirona Customer Service
Center (CSC) to find out whether a bugfix by
means of a software update is possible and perform such an update if necessary.
zChecking the CAN bus
zPlease contact the Sirona Customer Service
Center (CSC) to find out whether a bugfix by
means of a software update is possible and perform such an update if necessary.
zRepeat software update
zChecking the CAN bus
zCheck user interface with electronics (DX7) or
Replace Easypad
zChecking the CAN bus
zPlease contact the Sirona Customer Service
Center (CSC) to find out whether a bugfix by
means of a software update is possible and perform such an update if necessary.
zReplace Easypad
1-22
3-12
6-21
1-22
3-12
6-21
3-6
1-22
3-6
1-22
1-22
3-6
6-59
6-21
3-6
1-22
6-21
bеЦдблЬ
2.5
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2.5 List of error messagesTab 2
Error code DescriptionActions requiredsee page
E607 07
E607 08
E707 10
E707 12
E607 20
TTP* timeout error
(detected on slave side)
Note:
The module was temporarily not
addressed by the master:
- Undervoltage on the master side
- Procedure error in the software
- Master (DX11) receives no
return commanding from the module
Note:
This error may also occur in connection with other causal error messages.
Please also observe the causal error
message! It appears only after you
acknowledge the first error message.
General fault detected locally on module (slave side). CAN controller being
reinitialized.
Module is stuck in bootloader stage
Unit is not ready for operation
Note:
Therefore, the error can be displayed
only on the remote control (DX42).
Contact to DX11 interrupted during
operation.
zChecking the CAN bus
zCheck power supply of board DX11; measuring
point 3.3 V on board DX1 (see wiring diagrams).
– If 3.3 V are present, replace board DX11
– If 3.3 V are not present, replace board DX1
zChecking the CAN bus
zCheck software versions via info screen or ser-
vice routine S008.2,
perform a software update if necessary
zCheck user interface with electronics (DX7) or
Replace Easypad
zPlease contact the Sirona Customer Service
Center (CSC) to find out whether a bugfix by
means of a software update is possible and perform such an update if necessary.
zCheck user interface with electronics (DX7)
(note LED states)
If the board remains in the bootloader stage...
zRepeat software update
zCheck user interface with electronics (DX7) or
Replace Easypad
zChecking the CAN bus
This error is a sequential fault.
zUnit restart:
Switch the unit OFF. Wait 30 sec.
Switch unit ON.
zRepeat procedure and observe causal error
messages.
zNote error message on remote control (DX42)
and check log memory (via extended details)
zChecking the CAN bus
zCheck cable L9,
replace if necessary
3-6
6-59
6-59
3-6
5-48
1-22
6-59
6-21
1-22
3-12
1-22
6-59
6-21
3-6
3-6
3-17
6-91
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59 38 399 D3352
Page 73
Tab 22.5 List of error messages
Error code DescriptionActions requiredsee page
E707 21
E307 30
E307 31
E307 32
E307 33
E307 34
E307 35
E307 36
E607 40
No CAN bus connection.
DX11 does not start.
Note:
Occurs after power-on in the start
screen.
Height adjustment keys actuated during power-on
Forehead support key pressed during
power-on
Temple support keys actuated during
power-on
Light localizer key actuated during
power-on
Test key actuated during power-on
Return key actuated during power-on
Touchscreen actuated during poweron
No valid language set found
zStart the detail query via Sixabcon
If DX11 responds...
zCheck signal path to DX7,
repair or replace cable/connector if necessary
zReplace DX1
If DX11 does not respond...
zReplace DX11
zUnit restart:
Switch the unit OFF. Wait for 30 sec.
Switch unit ON, making sure that the Easypad
is not actuated during boot-up.
If the error occurs again...
zCheck user interface with electronics (DX7) or
Replace Easypad
zCheck selected language set using service rou-
tine S017.5, correct if necessary
i
HINWEIS
Check whether selected language set is already installed, perform software update if necessary.
6-91
6-59
6-59
6-59
6-21
5-86
1-22
bеЦдблЬ
2.5
zPlease contact the Sirona Customer Service
Center (CSC) to find out whether a bugfix by
means of a software update is possible and perform such an update if necessary.
*)TTP = Time Trigger Protocol
1-22
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Page 74
2.5 List of error messagesTab 2
Location 10: System hardware
Error code DescriptionActions requiredsee page
E710 01
E710 02
E110 03
E110 04
E110 05
EEPROM cannot be written.
FPGA* of DX1 is not addressable.
The flash file system must be formatted.
Note:
Occurs after replacement of board
DX11.
Flash file system formatting in
progress.
Flash file system is not ready for operation.
zAcknowledge error and repeat procedure
If the error occurs again...
zReplace board DX11
zReplace board DX1
zAcknowledge error
i
HINWEIS
The flash file system is formatted and error message
E1_10_04 is displayed.
zWait until the message automatically disap-
pears (approx. 2 - 3 min.)
zExecute service routine S009.4 and
format flash file system.
i
HINWEIS
The contents of the error memory are thus lost.
6-59
6-59
5-56
If the error occurs again...
zReplace board DX11
*)FPGA = Field Programmable Gate Array
6-59
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Page 75
Tab 22.5 List of error messages
Location 11: Power PC, board DX11
Error code DescriptionActions requiredsee page
E611 01
E611 02
E611 03
E711 04
E611 05
E711 07
Program sequence error
Watchdog error
Operating system/resource error
Implausible data in EEPROM
RAM allocation failed
Unknown or invalid definition of system
class
zPlease contact the Sirona Customer Service
Center (CSC) to find out whether a bugfix by
means of a software update is possible and
perform such an update if necessary.
zAcknowledge error and repeat procedure
If the error occurs again...
zReset the entire unit adjustment (Pan, Ceph,
TSA) and readjust the unit
zReplace board DX11
zAcknowledge error and repeat procedure
If the error occurs again...
zReplace board DX11
zAcknowledge error and repeat procedure
If the error occurs again...
zReplace board DX11
zCheck the device configuration via service rou-
tines S017 and S018 and reconfigure if necessary
zCheck adjustment with diaphragm test expo-
sures
If the adjustment is not OK...
zReadjust the unit
If the adjustment is OK...
zperform the individual system settings again
(e.g. programming of the patient symbol keys;
see operating instructions)
zReplace board DX11
zPerform actions required according to Chapter
"Replacing circuit boards".
1-22
4-3
6-59
6-59
6-59
5-77, 5-109
7-17
4-3
6-59
6-59
bеЦдблЬ
2.5
Note:
Occurs during first power-on after
replacement of board DX6 or DX11.
E711 08
E511 09
59 38 399 D3352
D3352.076.01.13.02 07.2008
The user interface connected to this
unit does is not compliant with the
unit's system class configuration
Internal error in program flow of board
DX11
zInstall the user interface compliant with the
system class configuration of this unit
zAcknowledge error
If the error occurs again...
zPerform a software update (bug fix)
6-21
1-22
2 – 17
Page 76
2.5 List of error messagesTab 2
Error code DescriptionActions requiredsee page
E111 10
E711 11
E711 12
E611 13
The system is operating with default
settings; exposure is possible
Note:
If this error occurs in combination with
errors E1 61 02, E1 91 02 or E1 11 04
(see error logging memory), these
additional errors provide an indication
of the module involved.
Wrong device configuration
Internal error in data management of
board DX11
Up to HW version AG:
Short circuit in radiation release signal
path between board DX42 and board
DX41 (cable L17).
zRead out log memory and take the appropriate
actions
zReadjust the unit
If the error occurs again...
zReplace the defective module (DX61, DX91 or
DX11).
zCheck the device configuration via service rou-
tine S017.2 and reconfigure if necessary
If the error occurs after a module has been
replaced...
zdisplay "Extended Details" via SIXABCON and
coordinate all further action with the Sirona
Customer Service Center.
If no module has been replaced...
zswitch the unit off, wait for 30 seconds
and then switch it back on.
zCheck software versions via info screen or ser-
vice routine S008.2,
perform a software update if necessary
If the error occurs again...
zPerform a software update (bug fix)
zsee section entitled "Error analysis of X-RAY
control signal path" up to unit hardware version
AG (with board DX41)"
4-3
6-5
5-78
5-48
1-22
1-22
3-18
E711 14
The release signal was detected on
boards DX11 and DX41, but not on
board DX42.
Up to HW version BA (from 11.2006):
Short circuit in radiation release signal
path between board DX42 and board
DX11 (cables L117 and L108).
The release signal was detected on
board DX11, but not on board DX42
Wrong remote control for this unit
i
HINWEIS
This error message blocks all unit functions. Work is possible at the unit again
after the remote control is unplugged
and the unit is switched off and on
again.
zInstall the correct remote control.
If necessary, obtain new remote control
from the manufacturer.
(A remote control from GALILEOS or from
an outside manufacturer might have been connected)
2 – 18D3352.076.01.13.02 07.2008
59 38 399 D3352
Page 77
Tab 22.5 List of error messages
Error code DescriptionActions requiredsee page
E1 11 88
Location 12: CAN bus
Error code DescriptionActions requiredsee page
E612 01
E612 02
The unit is set to the demo mode
Note:
Occurs when the unit is switched on.
CAN controller init error on DX1
CAN malfunction (cannot be assigned
to module)
If the user mode is expressly required...
zSwitch the demo mode OFF
VORSICHT
Radiation can be released after the demo mode is
switched off!
zChecking the CAN bus
zChecking the CAN bus
1-13
3-6
3-6
bеЦдблЬ
2.5
59 38 399 D3352
D3352.076.01.13.02 07.2008
2 – 19
Page 78
2.5 List of error messagesTab 2
Location 13: Stand, peripherals
Error code DescriptionActions requiredsee page
E413 01
E413 02
E513 03
E413 04
Actuator 1 has not reached pan home
position
Actuator 1 has not left pan home position
Malfunction of actuator 1
during operation
Actuator 1; position counter error
zCheck the actuator mechanisms manually for
smooth and easy running.
In case of stiffness...
zmanually reset the actuators to the zero position
and run a test cycle via P1.
If the error occurs again...
zCheck light barrier V1_1 (X802) with service
routine S015.5,
replace light barrier if necessary
zCheck electric drive and jolt-free running with
service routine S015.5 (free travel),
zreplace the actuators and/or spindles and
replace board DX1 if necessary
zCheck the actuator mechanisms manually for
smooth and easy running.
In case of stiffness...
zmanually reset the actuators to the zero position
and run a test cycle via P1.
If the error occurs again...
zCheck light barrier V1_1 (X802) with service
routine S015.5,
replace light barrier if necessary
zCheck electric drive and jolt-free running with
service routine S015.5 (free travel),
zreplace the actuators and/or spindles and
replace board DX1 if necessary
zCheck the actuator mechanisms manually for
smooth and easy running.
In case of stiffness...
zmanually reset the actuators to the zero position
and run a test cycle via P1.
If the error occurs again...
zCheck light barrier V1_1 (X802) with service
routine S015.5,
replace light barrier if necessary
zCheck electric drive and jolt-free running with
service routine S015.5 (free travel),
zreplace the actuators and/or spindles and
replace board DX1 if necessary
zCheck the actuator mechanisms manually for
smooth and easy running.
In case of stiffness...
zmanually reset the actuators to the zero position
and run a test cycle via P1.
5-74
6-49
5-74
6-17
6-59
5-74
6-49
5-74
6-17
6-59
5-74
6-49
5-74
6-17
6-59
2 – 20D3352.076.01.13.02 07.2008
59 38 399 D3352
Page 79
Tab 22.5 List of error messages
Error code DescriptionActions requiredsee page
If the error occurs again...
E613 05
E613 07
E413 11
E413 12
zCheck light barrier V1_1 (X802) with service
routine S015.5,
replace light barrier if necessary
zCheck electric drive and jolt-free running with
service routine S015.5 (free travel),
zreplace the actuators and/or spindles and
replace board DX1 if necessary
Actuator 1 is not ready for operationThis error is a sequential fault.
zUnit restart:
Switch the unit OFF. Wait 30 sec.
Switch unit ON.
zRepeat procedure and observe causal error
messages.
Error when activating actuator 1
Actuator 2 has not reached pan home
position
Actuator 2 has not left pan home position
zUnit restart:
Switch the unit OFF. Wait 30 sec.
Switch unit ON and check functioning.
zPlease contact the Sirona Customer Service
Center (CSC) to find out whether a bugfix by
means of a software update is possible and perform such an update if necessary.
zCheck the actuator mechanisms manually for
smooth and easy running.
In case of stiffness...
zmanually reset the actuators to the zero position
and run a test cycle via P1.
If the error occurs again...
zCheck light barrier V1_2 (X803) with service
routine S015.5,
replace light barrier if necessary
zCheck electric drive and jolt-free running with
service routine S015.5 (free travel),
zreplace the actuators and/or spindles and
replace board DX1 if necessary
zCheck the actuator mechanisms manually for
smooth and easy running.
In case of stiffness...
zmanually reset the actuators to the zero position
and run a test cycle via P1.
If the error occurs again...
zCheck light barrier V1_2 (X803) with service
routine S015.5,
replace light barrier if necessary
zCheck electric drive and jolt-free running with
service routine S015.5 (free travel),
zreplace the actuators and/or spindles and
replace board DX1 if necessary
5-74
6-49
5-74
6-17
6-59
1-22
5-74
6-49
5-74
6-17
6-59
5-74
6-49
5-74
6-17
6-59
bеЦдблЬ
2.5
59 38 399 D3352
D3352.076.01.13.02 07.2008
2 – 21
Page 80
2.5 List of error messagesTab 2
Error code DescriptionActions requiredsee page
E513 13
E413 14
E613 15
E613 17
E413 21
Malfunction of actuator 2
during operation
Actuator 2;
position counter error
Actuator 2 is not ready for operationThis error is a sequential fault.
Error when activating actuator 2
Ring motor has not reached pan home
position
zCheck the actuator mechanisms manually for
smooth and easy running.
In case of stiffness...
zmanually reset the actuators to the zero position
and run a test cycle via P1.
If the error occurs again...
zCheck light barrier V1_2 (X803) with service
routine S015.5,
replace light barrier if necessary
zCheck electric drive and jolt-free running with
service routine S015.5 (free travel),
zreplace the actuators and/or spindles and
replace board DX1 if necessary
zCheck the actuator mechanisms manually for
smooth and easy running.
In case of stiffness...
zmanually reset the actuators to the zero position
and run a test cycle via P1.
If the error occurs again...
zCheck light barrier V1_2 (X803) with service
routine S015.5,
replace light barrier if necessary
zCheck electric drive and jolt-free running with
service routine S015.5 (free travel),
zreplace the actuators and/or spindles and
replace board DX1 if necessary
zUnit restart:
Switch the unit OFF. Wait 30 sec.
Switch unit ON.
zRepeat procedure and observe causal error
messages.
zUnit restart:
Switch the unit OFF. Wait 30 sec.
Switch unit ON and check functioning.
zPlease contact the Sirona Customer Service
Center (CSC) to find out whether a bugfix by
means of a software update is possible and perform such an update if necessary.
zCheck the actuator mechanisms manually for
smooth and easy running,
reset actuators to zero position of necessary.
zCheck the ring drive mechanism manually for
smooth and easy running,
replace the ring motor or mechanism if necessary
zCheck light barrier V1_3 (X804) with service
routine S014.4,
5-74
6-49
5-74
6-17
6-59
5-74
6-49
5-74
6-17
6-59
1-22
6-14
5-73
2 – 22D3352.076.01.13.02 07.2008
59 38 399 D3352
Page 81
Tab 22.5 List of error messages
Error code DescriptionActions requiredsee page
E413 22
E513 23
E413 24
E413 25
Ring motor has not left pan home
position
Malfunction of ring motor
during operation
Ring motor;
position counter error
Ring motor has not reached ceph
home position
replace light barrier if necessary
zCheck electric drive and jolt-free running with
service routine S014.3,
replace board DX1 if necessary
zCheck the actuator mechanisms manually for
smooth and easy running,
reset actuators to zero position of necessary.
zCheck the ring drive mechanism manually for
smooth and easy running,
replace the ring motor or mechanism if necessary
zCheck light barrier V1_3 (X804) with service
routine S014.4,
replace light barrier if necessary
zCheck electric drive and jolt-free running with
service routine S014.3,
replace board DX1 if necessary
zAcknowledge error
If the error occurs again...
zReplace board DX1
zCheck the actuator mechanisms manually for
smooth and easy running,
reset actuators to zero position of necessary.
zCheck the ring drive mechanism manually for
smooth and easy running,
replace the ring motor or mechanism if necessary
zCheck light barrier V1_3 (X804) with service
routine S014.4,
replace light barrier if necessary
zCheck electric drive and jolt-free running with
service routine S014.3,
replace board DX1 if necessary
zCheck the actuator mechanisms manually for
smooth and easy running,
reset actuators to zero position of necessary.
zCheck the ring drive mechanism manually for
smooth and easy running,
replace the ring motor or mechanism if necessary
zCheck light barrier V1_3 (X804) with service
routine S014.4,
replace light barrier if necessary
zCheck electric drive and jolt-free running with
service routine S014.3,
replace board DX1 if necessary
6-49
5-71
6-59
6-14
5-73
6-49
5-71
6-59
6-59
6-14
5-73
6-49
5-71
6-59
6-14
5-73
6-49
5-71
6-59
bеЦдблЬ
2.5
59 38 399 D3352
D3352.076.01.13.02 07.2008
2 – 23
Page 82
2.5 List of error messagesTab 2
Error code DescriptionActions requiredsee page
E413 26
E613 27
E613 28
E413 30
Ring motor has not left ceph home
position
Ring motor is not ready for operationThis error is a sequential fault.
Error when activating ring motor
No height adjustment motor pulses
zCheck the actuator mechanisms manually for
smooth and easy running,
reset actuators to zero position of necessary.
zCheck the ring drive mechanism manually for
smooth and easy running,
replace the ring motor or mechanism if necessary
zCheck light barrier V1_3 (X804) with service
routine S014.4,
replace light barrier if necessary
zCheck electric drive and jolt-free running with
service routine S014.3,
replace board DX1 if necessary
zUnit restart:
Switch the unit OFF. Wait 30 sec.
Switch unit ON.
zRepeat procedure and observe causal error
messages.
zUnit restart:
Switch the unit OFF. Wait 30 sec.
Switch unit ON and check functioning.
zRepeat procedure and observe causal error
messages
zPlease contact the Sirona Customer Service
Center (CSC) to find out whether a bugfix by
means of a software update is possible and perform such an update if necessary.
zCheck cable L16 (X402),
replace if necessary
zCheck board DX1,
replace if necessary
zCheck filter between HA motor and L16
(acc. to circuit diagram on filter)
(current and voltage).
replace if necessary
zCheck height adjustment motor incl. pulse gen-
erator,
replace if necessary
zReplace board DX1
6-14
5-73
6-49
5-71
6-59
1-22
3-17
6-91
3-12
6-59
3-14
6-6
6-59
2 – 24D3352.076.01.13.02 07.2008
59 38 399 D3352
Page 83
Tab 22.5 List of error messages
Error code DescriptionActions requiredsee page
E513 31
E513 32
E513 33
E513 34
Unit has traveled to upper limit switch
Unit has traveled to lower limit switch
Height adjustment motor position
counter too small for current position
Note:
Error may occur after replacement of
board (DX11)
Height adjustment motor position
counter too large for current position
Note:
Error may occur after replacement of
board (DX11)
zCheck max. travel height with service routine
S018.2, adjust if necessary
zRun HA motor in the other direction with the UP/
DOWN keys and reference (value approx.
1500)
z Check light barriers V1_4
replace if necessary
zCheck HA motor for overtravel,
replace DX1 if necessary
If the error occurs again...
zcheck the limit switch or wiring,
correct or replace the limit switch if necessary
zRun HA motor in the other direction with the UP/
DOWN keys and reference (value approx.
1500)
z Check light barriers V1_4
replace if necessary
zCheck HA motor for overtravel,
replace DX1 if necessary
If the error occurs again...
zcheck the limit switch or wiring,
correct or replace the limit switch if necessary
zRun HA motor in the other direction with the UP/
DOWN keys and reference (value approx.
1500)
zCheck max. travel height using service routine
S018.2, adjust if necessary
zCheck light barriers V1_4,
replace if necessary
zRun HA motor in the other direction with the UP/
DOWN keys on the Easypad (XG
Multipad (XG5/3/3 PPE) and reference (value
approx. 1500)
zCheck light barriers V1_4,
replace if necessary
i
HINWEIS
As an aid, the current switching state can be queried
via service routine S018.4.
Plus
) or the
5-110
3-15
6-49
6-59
5-110
3-15
6-49
6-59
5-110
3-15
6-49
3-15
6-49
5-113
bеЦдблЬ
2.5
E513 35
59 38 399 D3352
D3352.076.01.13.02 07.2008
Height adjustment motor;
wrong direction of rotation
zCheck connector assignment on filter or in front
of HA motor,
correct if necessary
zReplace board DX1
6-59
2 – 25
Page 84
2.5 List of error messagesTab 2
Error code DescriptionActions requiredsee page
E513 36
E713 37
E613 38
E613 39
E313 40
Software signal of key is applied, but
hardware signal is not
Overtravel of HA motor occurs or
height adjustment power transistor
defective
Height adjustment motor is not ready
for operation
Error when activating height adjustment motor
Release signal applied during poweron.
zCheck cables L9 and L10,
replace if necessary
zCheck limit switches SE1_1 and SE1_2,
replace if necessary
zReplace the user interface
(Easypad for XG
Multipad for XG5 / XG 3)
zCheck HA motor for overtravel,
replace board DX1 if necessary
zUnit restart:
Switch the unit OFF. Wait 30 sec.
Switch unit ON and check functioning.
zReplace board DX1
This error is a sequential fault.
zUnit restart:
Switch the unit OFF. Wait 30 sec.
Switch unit ON.
zRepeat procedure and observe causal error
messages.
zUnit restart:
Switch the unit OFF. Wait 30 sec.
Switch unit ON and check functioning.
zPlease contact the Sirona Customer Service
Center (CSC) to find out whether a bugfix by
means of a software update is possible and perform such an update if necessary.
zReplace board DX1
zUnit restart:
Switch the unit OFF. Wait for 30 sec.
Switch unit ON, making sure that the release
button is not pressed during boot-up.
Plus
,
3-17
6-91
7-4
6-6
6-21
6-59
6-59
1-22
6-59
If the error occurs again...
zCheck the X-ray signal path
59 38 399 D3352
3-18
2 – 26D3352.076.01.13.02 07.2008
Page 85
Tab 22.5 List of error messages
Error code DescriptionActions requiredsee page
E313 41
Release signal not applied on DX11
zCheck signal path for interruption according to
wiring diagrams, replace component if necessary
zDeactivate remote control with service routine
S017.6; connect release button directly to DX41
(instead of cable L17) and check for proper
functioning
zCheck release button
5-78
bеЦдблЬ
E613 42
E5 13 43
E513 50
E413 51
E513 52
The hardware signal for radiation
release is applied on board DX1 during unit operation even when no actuated X-RAY release button is reported
via the CAN bus.
The door was opened during the
exposure.
Forehead support; has not left home
position despite movement pulses
Forehead support; has not left home
position and no motor movement
Forehead support; has left home position without detected movement
pulses
If the release button is functioning...
zCheck cable L17,
replace if necessary
If the release button is not functioning...
zCheck board DX41,
replace if necessary
zCheck the X-ray signal path
zCheck the X-ray signal path
zCheck light barriers V5_1 to V5_4,
replace headrest or
light barrier if necessary
zCheck cable L18,
replace if necessary
zCheck board DX5,
replace if necessary
zCheck motor M5_1,
replace headrest if necessary
zCheck light barriers V5_1 to V5_4,
replace headrest or
light barrier if necessary
zCheck cable L18,
replace if necessary
zCheck board DX5,
replace if necessary
zCheck light barriers V5_1 to V5_4,
replace headrest or
light barrier if necessary
zCheck cable L18,
replace if necessary
zCheck board DX5,
2.5
3-17
6-91
3-12
6-59
3-18
3-18
3-15
6-19
6-49
3-17
6-91
3-12
6-59
3-14
6-19
3-15
6-19
6-49
3-17
6-91
3-12
6-59
3-15
6-19
6-49
3-17
6-91
3-12
59 38 399 D3352
D3352.076.01.13.02 07.2008
2 – 27
Page 86
2.5 List of error messagesTab 2
Error code DescriptionActions requiredsee page
E513 53
E613 54
E613 57
E613 58
E413 59
E513 60
E413 61
Forehead support; system does not
block within setting range
Forehead support is not ready for
operation
Error when activating forehead support motor
Error when activating forehead support motor
Timeout of FPGA* module on board
DX1.
Forehead support drive defective
Temple supports; have not left home
position despite movement pulses
Temple supports; have not left home
position and no motor movement
zreplace if necessary
zCheck headrest mechanics,
replace if necessary
This error is a sequential fault.
zUnit restart:
Switch the unit OFF. Wait 30 sec.
Switch unit ON.
zRepeat procedure and observe causal error
messages.
zUnit restart:
Switch the unit OFF. Wait 30 sec.
Switch unit ON and check functioning.
zPlease contact the Sirona Customer Service
Center (CSC) to find out whether a bugfix by
means of a software update is possible and perform such an update if necessary.
zCheck headrest mechanics,
replace if necessary
zReplace board DX1
zAcknowledge error
If the error occurs again...
zReplace board DX1
zReplace board DX11
zReplace the headrest
zCheck light barriers V5_1 to V5_4,
replace headrest or
light barrier if necessary
zCheck cable L18,
replace if necessary
zCheck board DX5,
replace if necessary
zCheck motor M5_2,
replace headrest if necessary
zCheck light barriers V5_1 to V5_4,
replace headrest or
light barrier if necessary
zCheck cable L18,
replace if necessary
zCheck board DX5,
zreplace if necessary
6-59
6-19
1-22
6-19
6-59
6-59
6-59
6-19
3-15
6-19
6-49
3-17
6-91
3-12
6-59
3-14
6-19
3-15
6-19
6-49
3-17
6-91
3-12
6-59
2 – 28D3352.076.01.13.02 07.2008
59 38 399 D3352
Page 87
Tab 22.5 List of error messages
Error code DescriptionActions requiredsee page
E513 62
E513 63
E613 64
E613 67
E613 68
E413 69
E513 73
Temple supports; have left home position without detected movement
pulses
Temple supports; system does not
block within setting range
Temple supports are not ready for
operation
Error when activating temple support
motor
Error when activating temple support
motor
Timeout of FPGA* module on board
DX1.
Forehead support drive defective
Malfunction of height adjustment
during operation
zCheck light barriers V5_1 to V5_4,
replace headrest or
light barrier if necessary
zCheck cable L18,
replace if necessary
zCheck board DX5,
replace if necessary
zCheck headrest mechanics, replace if neces-
sary
This error is a sequential fault.
zUnit restart:
Switch the unit OFF. Wait 30 sec.
Switch unit ON.
zRepeat procedure and observe causal error
messages.
zUnit restart:
Switch the unit OFF. Wait 30 sec.
Switch unit ON and check functioning.
zPlease contact the Sirona Customer Service
Center (CSC) to find out whether a bugfix by
means of a software update is possible and perform such an update if necessary.
zCheck headrest mechanics,
replace if necessary
zReplace board DX1
zAcknowledge error
If the error occurs again...
zReplace board DX1
zReplace board DX11
zReplace the headrest
zAcknowledge error
zUnit restart:
Switch the unit OFF. Wait 30 sec.
Switch unit ON and check functioning.
zPlease contact the Sirona Customer Service
Center (CSC) to find out whether a bugfix by
means of a software update is possible and perform such an update if necessary.
If the error occurs repeatedly...
zReplace board DX1
3-15
6-19
6-49
3-17
6-91
3-12
6-59
6-19
1-22
6-19
6-59
6-59
6-59
6-19
1-22
6-59
bеЦдблЬ
2.5
59 38 399 D3352
D3352.076.01.13.02 07.2008
2 – 29
Page 88
2.5 List of error messagesTab 2
Error code DescriptionActions requiredsee page
E5 13 83
E613 87
Error while generating pulse for sensor
Error when activating pulse generation
*)FPGA = Field Programmable Gate Array
zUnit restart:
Switch the unit OFF. Wait 30 sec.
Switch unit ON and check functioning.
zPlease contact the Sirona Customer Service
Center (CSC) to find out whether a bugfix by
means of a software update is possible and perform such an update if necessary.
If the error occurs repeatedly...
zReplace board DX1
zUnit restart:
Switch the unit OFF. Wait 30 sec.
Switch unit ON and check functioning.
zPlease contact the Sirona Customer Service
Center (CSC) to find out whether a bugfix by
means of a software update is possible and perform such an update if necessary.
1-22
6-59
1-22
2 – 30D3352.076.01.13.02 07.2008
59 38 399 D3352
Page 89
Tab 22.5 List of error messages
Location 14: Digital extension, SIDEXIS XG
Error code DescriptionActions requiredsee page
E514 01
E714 02
E614 03
E514 04
E614 05
E614 06
Cancellation caused by SIDEXIS XG
Interface version not compatible with
SIDEXIS XG.
Inappropriate or incorrect data input
from SIDEXIS XG
The network connection was interrupted
Note:
This error often occurs when SIDEXIS
is selected and the unit is not yet
ready for selection.
Service of DHCP server is not available.
The bootline of board DX11 had to be
preassigned with default values.
zCheck network connection, SIDEXIS installa-
tion and software version
zCheck software versions of unit (S008.2) and
SIDEXIS XG and perform
software update if necessary
zSend in Xab.ini and raw image of last exposure
to the Customer Service Center (CSC) (check
the binning setting) and coordinate with CSC
zAcknowledge error and quit service domain
from unit and SIDEXIS end.
zSwitch unit OFF and ON again and reselect SI-
DEXIS.
If the error occurs again...
zPerform network diagnosis in coordination with
the Sirona Customer Service Center and check
the setting of the network card in coordination
with the Sirona CSC if necessary.
(Checksum-offload for patient name with
15 characters for some network cards (preferably for onboard systems))
Clock signals for sensor image transfer not received on board DX1/DX11
(...10).
zAcknowledge error and, if possible, check func-
tion at another slot (PAN/CEPH) via test image
(PAN/CEPH).
3-25
E614 11
E614 12
Faulty detection of sensor image
transfer data signals on board DX1/
DX11; nonrecurring (...11)
Faulty detection of sensor image
transfer data signals on board DX1/
DX11; recurring (...12)
If both test images indicate the error
...
- Check image signal on board DX1
(does the image LED on DX1 switch on
when the ring cycle starts in the test image mode?), replace DX1 if necessary
If only the PAN test image
is not OK...
- Check cable L13 for crushed spots and
check for kinks and connectors, repair or
replace if necessary
- Check board DX1, replace if necessary
- Perform service routine S032.10.
In this way it can be determined whether
the fault is stationary or permanent; replace sensor or cable if necessary.
If only the CEPH test image
is not OK...
For E06 14 10 and Ceph exposure:
- Check board DX91 and cables (L37,
L40), replace if necessary
- Perform service routine S033.10.
In this way it can be determined whether
the fault is stationary or permanent; replace sensor or cable if necessary.
5-128
6-59
6-91
6-59
5-126
6-91
3-17
6-91
5-130
6-91
Otherwise:
- Check cable L35/L38 for crushed spots
and
check for kinks and connectors,
repair or replace if necessary
- Check board DX1, replace if necessary
- Perform service routine S033.10.
In this way it can be determined whether
the fault is stationary or permanent; replace sensor or cable if necessary.
59 38 399 D3352
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6-91
6-59
5-130
6-91
2 – 32D3352.076.01.13.02 07.2008
Page 91
Tab 22.5 List of error messages
Location 15: Configuration, update
Error code DescriptionActions requiredsee page
E715 01
E715 02
E715 03
Wrong memory modules.If a DRAM memory module is plugged into board
DX11...
zReplace memory module or DX11
If no DRAM memory module is plugged into board
DX11...
zReplace DX11
Wrong module constellation for this
unit.
Incompatible modules were used.
Wrong software constellation of modules.
z Refer to list of software versions
zCheck to make sure the correct modules are in-
stalled (e.g. after replacing modules)
zPerform a software update
If the error occurs again...
zContact the Sirona Customer Service Center
(CSC)
zCheck software versions of unit (info screen or
service routine S008.2) and of SIDEXIS XG and
6-59
6-59
1-22
5-48
bеЦдблЬ
2.5
E615 04
E615 05
E615 06
E615 07
Product activation keys invalid or not
available.
Note:
Occurs after replacement of tube
assembly (DX6) or DX11 and possibly
after software updates.
See also chapter "Measures following
replacement of boards" starting on
page 6-60.
Unit serial number invalid or not available.
Note:
Occurs during first power-on after
replacement of board DX6 or DX11.
See also chapter "Measures following
replacement of boards" starting on
page 6-60.
Wrong or invalid manufacturer code
on an module was detected.
The user interface or the remote control is not compatible with the unit.
i
HINWEIS
An Orthophos XG5 (Multipad) or XG-
Plus
(Easypad) as well as an Ortho-
phos remote control must be installed.
Perform or repeat software update or downgrade if necessary
zExecute service routine S008.4 and confirm the
existing activation profile of the unit.
zExecute service routine S008.3 and confirm or
enter the unit serial number at the unit.
zReplace board DX11
zReplace the X-ray tube assembly
zInstall the correct user interface or remote
control.
If necessary, obtain a new user interface or remote control from the manufacturer.
1-22
5-54
5-50
6-59
6-38
59 38 399 D3352
D3352.076.01.13.02 07.2008
2 – 33
Page 92
2.5 List of error messagesTab 2
E6 15 10
Location 41: Media interface cardBoard DX41 is omitted as of unit hardware version BA
Update file for module is corrupt
(see page 1-34).
zObtain current update file from the Sirona CSC
and perform software update via the SIRONA
home page
Error code DescriptionActions requiredsee page
E641 01
E641 02
E641 03
E641 04
E641 05
E641 06
General module initialization error
Invalid system data or uninitialized
module storage data
Invalid commanding or control data
Note:
This error may also occur in connection with other causal error messages.
Please also observe the causal error
message! It appears only after you
acknowledge the first error message.
Data transfer error or dialog error to
module (master side)
Data transfer error or dialog error to
bootloader of module
Note:
Occurs only in connection with
software update
Module failed in TTP*
(detected on master side)
Note:
This error may also occur in connection with other causal error messages.
Please also observe the causal error
message! It appears only after you
acknowledge the first error message.
zIf the error is a software error known to the Siro-
na Customer Service Center, a software update
(bugfix) must be performed
zReplace board DX41
zIf the error is a software error known to the Siro-
na Customer Service Center, a software update
(bugfix) must be performed
zAcknowledge error and repeat procedure
If the error occurs again...
zReplace board DX41
zChecking the CAN bus
zPlease contact the Sirona Customer Service
Center (CSC) to find out whether a bugfix by
means of a software update is possible and perform such an update if necessary.
zChecking the CAN bus
zPlease contact the Sirona Customer Service
Center (CSC) to find out whether a bugfix by
means of a software update is possible and perform such an update if necessary.
zRepeat software update
zChecking the CAN bus
zReplace board DX41
zChecking the CAN bus
zReplace board DX41
zPlease contact the Sirona Customer Service
Center (CSC) to find out whether a bugfix by
means of a software update is possible and perform such an update if necessary.
1-22
1-22
6-59
1-22
6-59
3-6
1-22
3-6
1-22
1-22
3-6
6-59
3-6
6-59
1-22
2 – 34D3352.076.01.13.02 07.2008
59 38 399 D3352
Page 93
Tab 22.5 List of error messages
Error code DescriptionActions requiredsee page
E641 07
E641 08
E641 09
E741 10
E741 12
TTP* timeout error
(detected on slave side)
Note:
The module was temporarily not
addressed by the master:
- Undervoltage on the master side
- Procedure error in the software
- Master (DX11) receives no
return commanding from the module
Note:
This error may also occur in connection with other causal error messages.
Please also observe the causal error
message! It appears only after you
acknowledge the first error message.
General fault detected locally on module (slave side). CAN controller being
reinitialized.
Board DX41 is installed in the unit, but
not configured
Module is stuck in bootloader stage
Unit is not ready for operationThis error is a sequential fault.
zChecking the CAN bus
zCheck power supply of board DX11; measuring
point 3.3 V on board DX1 (see wiring diagrams).
– If 3.3 V are present, replace board DX11
– If 3.3 V are not present, replace board DX1
zChecking the CAN bus
zCheck software versions via info screen or ser-
vice routine S008.2,
perform a software update if necessary
zReplace board DX41
zPlease contact the Sirona Customer Service
Center (CSC) to find out whether a bugfix by
means of a software update is possible and perform such an update if necessary.
zPerform device configuration via service routine
S017.9
zCheck operating status of board
(note LED states)
If the board remains in the bootloader stage...
zRepeat software update
zReplace board DX41
zUnit restart:
Switch the unit OFF. Wait 30 sec.
Switch unit ON.
zCheck unit configuration (with or without DX41)
via service routine S017.9,
configure correctly if necessary
If the error occurs again...
zRepeat procedure and observe causal error
messages.
3-6
6-59
6-59
3-6
5-48
1-22
6-59
1-22
5-91
3-12
1-22
6-59
5-91
5-91
bеЦдблЬ
2.5
59 38 399 D3352
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2 – 35
Page 94
2.5 List of error messagesTab 2
Error code DescriptionActions requiredsee page
E341 20
E641 21
E641 23
E641 24
Release signal applied during poweron
CAN bus connection to board DX41
interrupted.
Board DX41 cannot address board
DX42 via the separate CAN bus connection.
Hardware fault at controller input on
board DX41.
Board DX41 detects a wrong signal
level of the hardware signal for radiation release.
Short circuit in radiation release signal
path between board DX42 and board
DX41 (cable L17).
zUnit restart:
Switch the unit OFF. Wait for 30 sec.
Switch unit ON, making sure that the release
button is not pressed during boot-up.
If the error occurs again...
zCheck signal path for short-circuit according to
wiring diagrams (see section "Error analysis of
X-RAY control signal path: up to unit hardware
revision AG (with board DX41)"),
replace component if necessary
zCheck cable L17,
replace if necessary
zCheck board DX42,
replace if necessary
zCheck board DX41,
replace if necessary
zSee section "Error analysis of X-RAY control
signal path: up to unit hardware revision AG
(with board DX41)"
zSee section "Error analysis of X-RAY control
signal path: up to unit hardware revision AG
(with board DX41)"
3-17
6-91
3-12
6-59
3-12
6-59
3-18
3-18
E641 25
The release signal was detected on
boards DX11 and DX41 but not on
board DX42.
X-Ray hardware signal present,
software signal not present
*)TTP = Time Trigger Protocol
zCheck cable L17,
replace if necessary
zCheck board DX42,
replace if necessary
zCheck board DX41,
replace if necessary
3-17
6-91
3-12
6-59
3-12
6-59
2 – 36D3352.076.01.13.02 07.2008
59 38 399 D3352
Page 95
Tab 22.5 List of error messages
Location 42: Remote control, board DX42
Error code DescriptionActions requiredsee page
E642 01
E642 02
E642 03
E642 04
E642 05
E642 06
General module initialization error
Note:
Error generated during module selftest
Invalid system data or uninitialized
module storage data
Invalid commanding or control data
Note:
This error may also occur in connection with other causal error messages.
Please also observe the causal error
message! It appears only after you
acknowledge the first error message.
Data transfer error or dialog error to
module (master side)
Data transfer error or dialog error to
bootloader of module
Note:
Occurs only in connection with
software update
Module failed in TTP*
(detected on master side)
zCheck unit configuration (with or without DX41)
via service routine S017.9,
configure correctly if necessary
zPlease contact the Sirona Customer Service
Center (CSC) to find out whether a bugfix by
means of a software update is possible and perform such an update if necessary.
zReplace board DX42
zPlease contact the Sirona Customer Service
Center (CSC) to find out whether a bugfix by
means of a software update is possible and perform such an update if necessary.
zAcknowledge error and repeat procedure
If the error occurs again...
zReplace board DX42
zCheck software version of DX42 (in comparison
to overall software version) via service routine
S008.2,
perform a software update if necessary
zChecking the CAN bus
zCheck the signal path from board DX1 to board
DX42,
replace module DX42 if necessary
zPlease contact the Sirona Customer Service
Center (CSC) to find out whether a bugfix by
means of a software update is possible and perform such an update if necessary.
zChecking the CAN bus
zPlease contact the Sirona Customer Service
Center (CSC) to find out whether a bugfix by
means of a software update is possible and perform such an update if necessary.
zRepeat software update
zChecking the CAN bus
zReplace board DX42
zChecking the CAN bus
zCheck the signal path from board DX1 to board
DX42,
replace module, if necessary
zReplace board DX42
zPlease contact the Sirona Customer Service
Center (CSC) to find out whether a bugfix by
means of a software update is possible and perform such an update if necessary.
5-91
5-91
1-22
6-59
1-22
6-59
5-48
1-22
3-6
1-22
3-6
1-22
1-22
3-6
6-59
3-6
6-59
1-22
bеЦдблЬ
2.5
59 38 399 D3352
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2 – 37
Page 96
2.5 List of error messagesTab 2
Error code DescriptionActions requiredsee page
E642 07
E642 08
E742 10
E742 12
TTP* timeout error
(detected on slave side)
Note:
The module was temporarily not
addressed by the master:
- Undervoltage on the master side
- Procedure error in the software
- Master (DX11) receives no
return commanding from the module
Note:
This error may also occur in connection with other causal error messages.
Please also observe the causal error
message! It appears only after you
acknowledge the first error message.
General fault detected locally on module (slave side). CAN controller being
reinitialized.
Note:
Occurs if software of boards is incompatible.
Module is stuck in bootloader stage
Unit is not ready for operationThis error is a sequential fault.
zChecking the CAN bus
zCheck power supply (3.3V) of board DX11,
replace board DX1 or DX11 if necessary
zCheck the signal path from board DX1 to board
DX42,
replace module, if necessary
zReplace board DX42
zCheck software versions via info screen or ser-
vice routine S008.2,
perform a software update if necessary
zChecking the CAN bus
zReplace board DX42
zPlease contact the Sirona Customer Service
Center (CSC) to find out whether a bugfix by
means of a software update is possible and perform such an update if necessary.
zCheck board DX42 (note LED states)
If the board remains in the bootloader stage...
zRepeat software update
zReplace remote control,
see installation instructions
zUnit restart:
Switch the unit OFF. Wait 30 sec.
Switch unit ON.
zCheck unit configuration (with or without DX41)
via service routine S017.9,
configure correctly if necessary
zRepeat procedure and observe causal error
messages.
zCheck the signal path from board DX1 to board
DX42,
replace module, if necessary
3-6
6-59
6-59
5-48
1-22
3-6
6-59
1-22
3-12
1-22
5-91
5-91
2 – 38D3352.076.01.13.02 07.2008
59 38 399 D3352
Page 97
Tab 22.5 List of error messages
Error code DescriptionActions requiredsee page
E642 20
Contact to DX11 interrupted during
operation
zCheck the signal path from board DX1 to board
DX42,
replace module, if necessary
zCheck connection of remote control,
see installation instructions
zChecking the CAN bus
zCheck cable L17,
replace if necessary
zCheck board DX42,
replace if necessary
zCheck board DX41,
replace if necessary
i
HINWEIS
If the error cannot be eliminated immediately, the
unit can be temporarily reconfigured and operated
with a release button located directly on the unit (see
installation instructions)
3-6
3-17
6-91
3-12
6-59
3-12
6-59
bеЦдблЬ
2.5
E742 21
E342 30
No CAN bus connection.
DX11 does not start.
Note:
Occurs after power-on in the start
screen.
R key actuated during power-on
zCheck configuration (with or without DX41) via
service routine S017.9,
configure correctly if necessary
zCheck the signal path from board DX1 to board
DX42,
replace module if necessary
zChecking the CAN bus
zCheck remote control via service routine 17.6,
configure if necessary
zStart the detail query via Sixabcon
zIf DX11 responds...
zCheck the signal path to DX42,
repair or replace cable/connector if necessary
zReplace DX1
If DX11 does not respond...
zReplace DX11 if this error persists
zUnit restart:
Switch the unit OFF. Wait for 30 sec.
Switch unit ON, making sure that the remote
control is not actuated during boot-up.
If the error occurs again...
5-91
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3-6
5-87
6-91
6-59
6-59
59 38 399 D3352
D3352.076.01.13.02 07.2008
zReplace remote control,
see installation instructions
2 – 39
Page 98
2.5 List of error messagesTab 2
Error code DescriptionActions requiredsee page
E342 31
Release button actuated during
power-on.
The hardware signal for radiation
release is applied on board DX42
when the unit is switched on.
Invalid system data or uninitialized
module storage data
Invalid commanding or control data
Note:
This error may also occur in connection with other causal error messages.
Please also observe the causal error
message! It appears only after you
acknowledge the first error message.
zPlease contact the Sirona Customer Service
Center (CSC) to find out whether a bugfix by
means of a software update is possible and perform such an update if necessary.
zCheck board DX61, replace if necessary
Replace board DX61 or
Replace diaphragm unit
zPlease contact the Sirona Customer Service
Center (CSC) to find out whether a bugfix by
means of a software update is possible and perform such an update if necessary.
zAcknowledge error and repeat procedure
If the error occurs again...
zCheck board DX61, replace if necessary
Replace board DX61 or
Replace diaphragm unit
If the error occurs during the acceptance/constancy
test:
zCheck filter offset B
menu. If the value is < -500 (e.g. -502),
repeat the adjustment of the pan symmetry and
check the position of the diaphragm.
i
HINWEIS
For software versions ≤ V02.22, the filter offset value
must be < 500 (e.g. ± 450).
in the "Reset values"
f
1-22
3-12
6-59
6-34
1-22
3-12
6-59
6-34
4-3
bеЦдблЬ
2.5
E661 04
E661 05
59 38 399 D3352
D3352.076.01.13.02 07.2008
Data transfer error or dialog error to
module (master side)
Data transfer error or dialog error to
bootloader of module
Note:
Occurs only in connection with
software update
If the error occurs in the normal mode:
zChecking the CAN bus
zPlease contact the Sirona Customer Service
Center (CSC) to find out whether a bugfix by
means of a software update is possible and perform such an update if necessary.
zChecking the CAN bus
zPlease contact the Sirona Customer Service
Center (CSC) to find out whether a bugfix by
means of a software update is possible and perform such an update if necessary.
zRepeat software update
zChecking the CAN bus
zCheck board DX61, replace if necessary
Replace board DX61 or
Replace diaphragm unit
3-6
1-22
3-6
1-22
1-22
3-6
3-12
6-59
6-34
2 – 41
Page 100
2.5 List of error messagesTab 2
Error code DescriptionActions requiredsee page
E661 06
E661 07
E661 08
E761 10
Module failed in TTP*
(detected on master side)
TTP* timeout error
(detected on slave side)
Note:
The module was temporarily not
addressed by the master:
- Undervoltage on the master side
- Procedure error in the software
- Master (DX11) receives no
return commanding from the module
Note:
This error may also occur in connection with other causal error messages.
Please also observe the causal error
message! It appears only after you
acknowledge the first error message.
General fault detected locally on module (slave side). CAN controller being
reinitialized.
Module is stuck in bootloader stage
zChecking the CAN bus
zCheck board DX61, replace if necessary
Replace board DX61 or
Replace diaphragm unit
zPlease contact the Sirona Customer Service
Center (CSC) to find out whether a bugfix by
means of a software update is possible and perform such an update if necessary.
zChecking the CAN bus
zCheck power supply of board DX11; measuring
point 3.3 V on board DX1 (see wiring diagrams).
– If 3.3 V are present, replace board DX11
– If 3.3 V are not present, replace board DX1
zChecking the CAN bus
zCheck software versions via info screen or ser-
vice routine S008.2,
perform a software update if necessary
zCheck board DX61, replace if necessary
Replace board DX61 or
Replace diaphragm unit
zPlease contact the Sirona Customer Service
Center (CSC) to find out whether a bugfix by
means of a software update is possible and perform such an update if necessary.
zCheck operating status of board
(note LED states)
If the board remains in the bootloader stage...
zRepeat software update
zCheck board DX61, replace if necessary
Replace board DX61 or
Replace diaphragm unit
3-6
3-12
6-59
6-34
1-22
3-6
6-59
6-59
3-6
5-48
1-22
3-12
6-59
6-34
1-22
3-12
1-22
3-12
6-59
6-34
2 – 42D3352.076.01.13.02 07.2008
59 38 399 D3352
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