Siemens HIPATH 8000 OPTIPOINT410, HIPATH 8000 OPTIPOINT420, HiPath 8000, optiPoint 420 advance S V7.0 User Manual

User Manual

HiPath 8000

optiPoint 410 advance S V7.0 optiPoint 420 advance S V7.0

www.siemens.com/enterprise

Safety Precautions

For Your Safety

The IP telephone optiPoint 410/420 advance S V7.0 complies with the European standard EN 60 950, which deals with the safety of information technology appliances including electronic office equipment. This device has been designed with safety in mind, thus protecting both individuals and objects.

There is always the danger of small objects being swallowed by young children. In the case of the optiPoint 410/420 advance S V7.0, this applies in particular to the connecting cord clip. Please make sure that such items are not accessible to children.

• Use only the enclosed power supply together with the special LAN

• Never open the power supply enclosure.

cable.

Protection of the Telephone

• The telephone must not be used in bathrooms, etc. as it is not splashproof.

• Before connecting or disconnecting the LAN cable, pull the power plug out of the plug receptacle first.

• The device must not come into contact with abrasive liquids or liquids which are liable to discolor it, such as tea, coffee, fruit juices or soft drinks.

Location of the Telephone

• The telephone should be operated in a controlled environment with an ambient temperature between 5 °C and 40 °C (41 °F and 104 °F).

• To ensure good handsfree talking quality, the area in front of the microphone (front right) should be kept clear. The optimum handsfree distance is 20 inches (50 cm).

• Do not install the telephone in a room where large quantities of dust accumulate; this can considerably reduce the service life of the telephone.

• Do not expose the telephone to direct sunlight or any other source of heat, as this is liable to damage the electronic equipment and the plastic casing.

• Do not operate the telephone in damp environments such as bathrooms.

Safety Precautions

Important Notes

Never operate the telephone in an environment where there is a risk of explosion.

Only use Siemens accessories. The use of other manufacturers’ accessories may be dangerous and will render the warranty and approval null and void.

Never open the telephone set or an add-on unit. If any problems arise, contact your service personnel.

The information provided in this document contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products. An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract. The trademarks used are owned by Siemens Enterprise Communications GmbH & Co. KG or their respective owners.

Labels

The device conforms to the EU guideline 1999/5/EG, as attested by the CE mark.

This device has been manufactured in accordance with our certified environmental management system (ISO 14001). This process ensures that energy consumption and the use of primary raw materials are kept to a minimum, thus reducing waste production.

All electrical and electronic products should be disposed of separately from the municipal waste stream via designated collection facilities appointed by the government or the local authorities.

The correct disposal and separate collection of your old appliance will help prevent potential negative consequences for the environment and human health. It is a precondition for reuse and recycling of used electrical and electronic equipment.

For more detailed information about disposal of your old appliance, please contact your city office, waste disposal service, the shop where you purchased the product or your sales representative. The statements quoted above are only fully valid for equipment which is installed and sold in the countries of the European Union and is covered by the directive 2002/96/EC. Countries outside the European Union may have other regulations regarding the disposal of electrical and electronic equipment.

Contents

Safety Precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

For Your Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Protection of the Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Location of the Telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Important Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

General Information. . . . . . . . . . . . . . . . . . . . . . . . . . .12

About These Operating Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Intended Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Product Identification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Echo Effect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Notes and Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Safety. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Symbols in the Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Secure Voice Transmission . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Telephone Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Layout of the optiPoint 420 advance S V7.0 . . . . . . . . . . . . . . . . . . . . . 17

Display and Dialog Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Keypad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Programmable Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Control Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Contents

Operating the Telephone with the Display . . . . . . . 22

Standard Telephone Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Secure voice transmission . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Mobility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Multiline Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Function Selection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Answering a Call With the Handset. . . . . . . . . . . . . . . . . . . . . . . . . 24

Answering a Call Without the Headset (Speakerphone Mode) . . . . 25

Ending a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Switching to Speakerphone Mode. . . . . . . . . . . . . . . . . . . . . . . . . . 26

Switching to the Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Open Listening During the Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Refusing a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Deflecting a Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Second Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Accepting a Waiting Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Refusing a Waiting Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Deflecting a Waiting Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Connecting a caller. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Transfer a second call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Putting second call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Answering a Call On Another Line. . . . . . . . . . . . . . . . . . . . . . . . . . 30

Holding a Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Using the Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Using the Line Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Transferring a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Transferring without Consultation . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Transferring with Consultation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Dialing Following Line Seizure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Dialing Before Line Seizure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Using DTMF Tone Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Reachability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Registering at the guest telephone . . . . . . . . . . . . . . . . . . . . . . . . . 37

De-registering at the guest telephone . . . . . . . . . . . . . . . . . . . . . . . 37

De-registering from another telephone . . . . . . . . . . . . . . . . . . . . . . 38

Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Displaying the Call Log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

"Missed calls" Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Redial Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Checking Forwarding Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Activating/Deactivating Call Forwarding. . . . . . . . . . . . . . . . . . . . . . 44

Programming Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Contents

Consulting with a Second Party. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Introducing Consultation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Canceling Consultation Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Alternating Between Two Parties . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Conferencing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Introducing the Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Ending the Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Recording a Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Starting Manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Stop Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Dialing Aids . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Dialing with Selected Dialing Key . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Using Auto Dial Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Using Abbreviated Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Using Notebook Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Using Repdial Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Voice Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Retrieving Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Viewing Message Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Deactivating the Ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Activating Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Activating/Deactivating Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . 58

Using a Key to Activate/Deactivate Do Not Disturb. . . . . . . . . . . . . 59

Using Group Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Call Pickup Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Answering a Pickup Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Ignoring a Pickup Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Surviveability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Hot- and Warmline Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Multiline Telephone – Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Lines and Line Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Types of Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Line Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Line Seizure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Using a Multiline Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Incoming Call (Ringer or Call Waiting Tone). . . . . . . . . . . . . . . . . . . 66

Outgoing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Existing Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Making Calls with Multiple Lines. . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Advanced Cancel Key Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Using the Direct Station Select key. . . . . . . . . . . . . . . . . . . . . . . . . 70

Contents

HiPath 8000 Functions. . . . . . . . . . . . . . . . . . . . . . . . . 71

Toggle Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Using Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Call Forwarding - Busy Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Call Forward on No Reply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Unconditional Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Selectively Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Caller ID Suppression . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Deactivating Caller ID Suppression . . . . . . . . . . . . . . . . . . . . . . . . . 76

Activating Caller ID Suppression . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Activating Caller ID Suppression Temporarily for Next Call . . . . . . . 77

Deactivating Caller ID Suppression Temporarily for Next Call . . . . . 77

Creating a Screening List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

For Call Acceptance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

For Rejecting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Anonymous Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Rejecting Anonymous Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Accepting Anonymous Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Using Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Single-Digit Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Double-Digit Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Using Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Tracing a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Functions in a Hunt Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Make line busy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Mark a line as the End of a Hunt Group. . . . . . . . . . . . . . . . . . . . . . 84

DLS Mobility Function. . . . . . . . . . . . . . . . . . . . . . . . . 85

Mobility Scenarios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Logging on and off at the same telephone . . . . . . . . . . . . . . . . . . . 85

Logging on and off at at different telephones . . . . . . . . . . . . . . . . . 85

Logging on and off at the Same Telephone . . . . . . . . . . . . . . . . . . . . . 86

Logging on at the Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Logging off at the Telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Logging on and off at at Different Telephones . . . . . . . . . . . . . . . . . . . 88

Logon with Forced Logoff at the Remote Telephone . . . . . . . . . . . 88

Logon with Delayed Forced Logoff at the Remote Telephone . . . . 89

Contents

Customizing the Telephone . . . . . . . . . . . . . . . . . . . .90

Accessing the Setup Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Country Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Date/Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Call Deflection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Call Duration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Call Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Call Join . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Dialing Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Call Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Daylight Saving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Auto Dial Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Delay for Call Forward on No Reply. . . . . . . . . . . . . . . . . . . . . . . . . 99

Hold Ringback Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Music On Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Do Not Disturb. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Message Waiting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Hold Ringback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Local Conferencing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Auto Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Beep on Auto Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Auto Reconnect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Beep on Auto Reconnect. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Idle State Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Inactivity Timeout. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Display Module Call View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

USB Keyboard Type. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Programming/Modifying the Deflect Address . . . . . . . . . . . . . . . . 106

Line Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Displaying Icons Instead of Text . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Parking and Picking Up Parked Calls . . . . . . . . . . . . . . . . . . . . . . . 108

Options for on-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Activating/deactivating callback . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Suppressing message about missed calls. . . . . . . . . . . . . . . . . . . 110

Rejecting a call during dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Hangup while ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Mobility flash LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Call Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Secure Call Ind. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Transfer on hangup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Confirm in order to deactivate. . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Contents

Local Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Abbreviated Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

User Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Lock Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Assigning Function Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Example 1: Assigning the Mute Function to a Function Key . . . . . 118

Example 2: Assigning Repertory Dialing to a Function Key . . . . . . 119

Example 3: Assigning a Number or Name to a Function Key . . . . 121

Using Function Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Audio Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Loudspeaker Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Ringer Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Resetting Ringer Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Handset Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Headset Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Room Acoustics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Key Clicks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Rollover Volume. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Restarting the Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Operating the Telephone with the

optiPoint display module . . . . . . . . . . . . . . . . . . . . . 131

Using the Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Call View Start Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Mobility Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Swap Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Applications Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Incoming call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Incoming Call in Idle Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Answering a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Reject Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Deflect Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Second Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Placing a Call on Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Transferring a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Ending a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Displaying Missed Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Voice Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Contents

Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Off-Hook Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

On-Hook Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Ending a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Dialing from Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Using Repdial Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Repertory Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Conducting Two Calls Simultaneously . . . . . . . . . . . . . . . . . . . . . . . . 157

Consultation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Call transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Alternate – Alternating Between Two Parties . . . . . . . . . . . . . . . . 162

Conferencing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Setting up from a second call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Setting up from a consultation call. . . . . . . . . . . . . . . . . . . . . . . . . 165

Hold the conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Ending the Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

Redial Last Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

Dialed Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

Missed Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Received Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

Forwarded Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Editing the Destination and Enabling Call Forwarding . . . . . . . . . . 174

Do Not Disturb. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Using Group Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

Call Pickup Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

Surviveability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

Multiline Telephone Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Call View for Multiline Telephones . . . . . . . . . . . . . . . . . . . . . . . . 181

Line Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

Incoming Call (Ringer or Call Waiting Tone). . . . . . . . . . . . . . . . . . 185

Initiating Calls via Line Overview . . . . . . . . . . . . . . . . . . . . . . . . . . 188

With An Active Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Multiline Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Status Message for Multiple Lines . . . . . . . . . . . . . . . . . . . . . . . . 197

Character Input . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

Changing Character Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

Switching Between Overwrite and Insert Mode . . . . . . . . . . . . . . 201

Navigating on the Display Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

Selecting and Activating Control Elements . . . . . . . . . . . . . . . . . . 203

Edit Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204

Control Keys on the Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . 204

Setup Menu in the Display Module. . . . . . . . . . . . . . . . . . . . . . . . . . . 205

Contents

Web Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

General Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

Preparatory Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

Menu Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

Change User Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

Function Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

Select Function Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

Country Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

Language Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

Audio Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

Call-Related Parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

User Security Setting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215

Mobile User Logoff . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215

Alphabetic Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216

Using Editors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224

Entering Text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224

Entering Characters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224

Navigating During Text Entry. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226

Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227

Idle Mode Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227

User Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228

Telephone Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232

Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232

Connection Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232

Consultation Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233

Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233

Using Group Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233

Messages and Alarms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234

Status Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234

Line Key Status Indication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235

Direct Station Select key Status Indication . . . . . . . . . . . . . . . . . . 235

Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236

Labeling the Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238

General Information

About These Operating Instructions

These operating instructions will help you get to know the optiPoint 410/ 420 advance S V7.0 and to use its functions. The instructions contain important information for safe and proper operation of the optiPoint 410/420 advance S V7.0. Follow them carefully to avoid improper operation and get the most out of your multi-function telephone in a network environment.

Everybody involved in installing, operating or programming the optiPoint 410/420 advance S V7.0 must read these operating instructions.

The layout of this operating manual is extremely user-friendly. You will be guided through operation of the optiPoint 410/420 advance S V7.0 step by step – starting with a description of simple basic functions, through configuration of all operating parameters to a description of the additional features. Administrative tasks are described in a separate manual. The quick reference guide is meant to give you quick and reliable explanations regarding frequently used functions.

For your own protection, please read the section dealing with safety. Follow the safety instructions carefully in order to avoid endangering yourself or other persons and to prevent damage to the unit.

Intended Use

The optiPoint 410/420 advance S V7.0 telephone is a desktop unit designed for voice transmission and for connection to a LAN. Any other use is regarded as not prescribed.

Product Identification

The characteristics of the telephone – precise product name and serial number – are displayed on the nameplate on the underside of the telephone. Please have these at hand when you contact our service department regarding problems or defects on the unit itself.

General Information

Echo Effect

In some cases, while using the telephone you may hear an echo, which can be quite strong. This is not due to any design defect or other fault with your IP telephone, but caused by the other client. For example, if the echo occurs during a teleconference, it may be that the loudspeakers and microphones need to be repositioned.

Service

The Siemens service department can only help you with encountered problems or defects on the unit itself. Should you have any questions regarding the operation, your specialist retailer or network administrator will gladly help you with the right answers. For any questions regarding the telephone connection, please contact your network provider.

In the case of any trouble or defects on the unit itself, please dial the service number of your country.

Notes and Symbols

Safety

Information that is important for preventing injury or damages is marked specially, as they are important instructions for correct use of the unit.

This symbol indicates a hazard. Failure to follow the instructions given may result in injury or in damage to the unit.

This symbol indicates the following:

• Key information important for the proper use of the telephone

• Particularly important information about the differences between single-and multiline mode.

General Information

Step by Step

Symbols in the Manual

You will find a graphic representation of the Telephone menu operating steps in logical sequence in the left column. Below is an explanation of the symbols:

n Lift the handset (off-hook). t Replace the handset. s Conduct a call.

o Enter a telephone number or code.

dd Enter the code.

u or v Increase or reduce the value depending on the current

operating mode.

Dial?

02=Call log

Press key.

Press the illuminated key.

Press the blinking key.

: The option appears on the display.

Use the

: Search for an option.

Press the until the option appears on the display.

Then press the :

: key to confirm your selection.

< >

keys

key to confirm your selection

Introduction

Overview

The optiPoint 410/420 advance S V7.0 is a modern multi-functional IP telephone. It is designed for connection to data networks and is not directly connected with an ISDN system or to the PSTN.

This manual describes how to use the optiPoint 410/420 advance S V7.0 when it is connected to HiPath 8000 from Siemens.

Some of the features described in this manual are only available because they are provided by HiPath 8000. If you are not using the optiPoint 410/420 advance S V7.0 in a HiPath 8000 environment, contact the administrator to obtain the corresponding operating manual.

The optiPoint 410/420 advance S V7.0 enables voice communication via the standard Internet Protocol (IP). It is compatible with the signaling stack in compliance with the SIP (Session Initiation Protocol) protocol specification.

The optiPoint 410/420 advance S V7.0 can be used just like a conventional telephone – the only difference being that your calls are directed via a data network. The telephone has an Ethernet interface so that when using the TCP/IP protocol, you can make the telephone calls both via your own intranet and via the worldwide Internet.

The optiPoint 410/420 advance S V7.0 also supports other standard protocols, which optimizes the data and voice transmission and simplifies the administration of the unit. For example, the administrator can download updates for equipment software or feature enhancements to the optiPoint 410/420 advance S V7.0 via the FTP server.

The optiPoint 410/420 advance S V7.0 features a four-line display and special dialog keys, which allow user-friendly navigation through the menu structure of the unit’s software. A wide variety of features and programmable keys enable you to configure the telephone individually to meet most requirements.

Introduction

Secure Voice Transmission

You can set up a secure connection with optiPoint 410/420 advance S V7.0 phones if the receiving phone also has the capability. The voice transmission is encrypted; it is decrypted in the receiving party’s telephone. Even the signaling for call setup and the exchange of encryption information occur over a secure connection. The phones must have valid registration on an SIP server.

During secure voice transmission a lock symbol is displayed on the phone (also see  page 23)

Features

• Four-line alphanumeric display

• Time and date indication

• Speakerphone and loudspeaker

• Redial and storage of last 20 numbers

• On-hook dialing

• Menu texts in the national language

• 18 and/or 19 (optiPoint 410 advance S V7.0) function keys which are all programmable on two levels

• 3 dialog keys for menu navigation

• Assignment of selected destination numbers to dialing keys

• Display of the caller’s phone number or name

• Call Deflection, Consultation, Call Transfer, Toggle, Call Holding

• Call Forwarding

• Conferencing

• Password-protected user settings

• Variable ringer tone, volume, and sequence

• Simultaneous ringing, which alerts you to incoming calls at more than one location

Telephone Types

The administrator can set up the optiPoint 410/420 advance S V7.0 as:

• a single-line telephone

• a multiline telephone

Layout of the optiPoint 420 advance S V7.0

Introduction

Loudspeaker for open listening

Handset

Illuminated graphics display, 4 lines of 24 characters each

Key fields – Programmable*: function keys

Key fields Programmable* function keys

Dialing keypad

optiPoint self labeling key module

Microphone for speakerphone

–

Dialog keys for scrolling through functions

Dialog key for confirming a function

Keys for phone settings

* With automatic key labelling

Introduction

Display and Dialog Keys

The optiPoint 410/420 advance S V7.0 features a four-line display. In normal mode the Idle menu appears on the display.

14:15 26.09.04 1228

User Name

Menu >

14:15 26.09.04 Smith

User Name

Menu >

Time and Date Telephone Number Editable display Shows telephone menu

Name

Status (where applicable)

The idle menu displays the time and date in the first line. The telephone number or name is displayed in the second line. The user can define any name for the third line during configuration, such as the user name or the name of the communication platform. The fourth line provides access to the telephone menu. The arrow icon ">" on the right hand side of the fourth line indicates that additional functions are available. Any status messages are displayed in this line (if necessary, several are displayed alternately).

If you want to define settings, use the three dialog keys

<, >

, : and the function key "Cancel" to navigate within the hierarchically structured menu system. The menu structure is nested into a maximum of four levels. Within this structure, the third line displays the currently selected menu while the fourth line displays a menu option.

Introduction

Keypad

The optiPoint 410/420 advance S V7.0 keypad features digits, letters and some special characters. Depending on the selected input mode, you can key in letters and special characters by pressing the relevant key as often as necessary until the required character appears on the display.

Examples of letter inputs are the password, the user name, or FTP download files and file paths respectively.

For example, if you want to enter the letter "r", press "7" three times as "r" is at the third position. For the letter "u", press "8" twice.

Introduction

Programmable Keys

optiPoint 410/420 advance S V7.0 is equipped with 18 and/or 19 (optiPoint 410 advance S V7.0) function keys all of which are user-programmable on two levels (the "Stop/Escape" and "Shift" keys should be retained). Five of these keys are pre-assigned in the first level

Loudspeaker Redial Missed Calls

Function Key

Function

Cancel/Rel.

Shift

6 7

8 9

12 13

15 16 17

1 Switch loudspeaker of the base unit on/off.

2 Redial one of the last 20 numbers dialed.

3 Displays the last 20 missed calls and permits selection,

17 Cancel the current action.

18 Shift to the second key level.

Each feature key has a corresponding visual indicator (LED) to indicate the status of the feature.

With the optiPoint 420 advance S V7.0 you also have the option of assig−ning a name to the key which will then be displayed automatically.

editing and redial functions.

Introduction

Control Keys

The control keys v and u are located to the left of the dialing keypad. Depending on the operating mode you can modify the following settings:

Mode

Incoming call Reduce ring tone vol-

Speakerphone Reduce loudspeaker

Handset-controlled call

Setting using the configuration menu and "Audio Settings"

Key u Key

Increase ring tone vol-

ume

volume on telephone

Reduce loudspeaker volume on handset

Adjust volume of loudspeaker, handset, key click and ring tone as well as ring tone sequence and melody (confirm with

ume

Increase loudspeaker volume on telephone

Increase loudspeaker volume on handset

)

Operating the Telephone with the Display

The optiPoint 410/420 advance S V7.0 offers all functions on the display in dialog menus which are independent of status. With the three dialog keys you can scroll through the individual functions, select the function you require and activate it. You can also assign enhanced functions to the keys such as destination numbers or shortcuts for certain actions.

You can set up a connection to a specified phone number by pressing the

key. Use the < key to edit and correct the phone number.

Standard Telephone Functions

All the features described in this section are available regardless of whether you use a single-line or multiline telephone.

The keypad is used for dialing phone numbers. You can choose to dial a normal phone number (E.164 phone number) or a URL. The number of digits in an E.164 number and the log-on number for user mobility is restricted to 20 digits. Other numbers such as phone numbers to be dialed are restricted to 24 digits.

Dialing aids and enhanced functions can be activated using individually programmable function keys.

Examples of dialing aids and enhanced functions:

• Redial

• Selected dialing

• Repertory dialing

• Abbreviated dialing

• Handsfree operation

•Mute

• Speed dialing (HiPath 8000 function)

• Last number redial

• Callback

You can use dialog menus to perform most other actions. You can activate HiPath 8000 functions using the feature codes, which consist of an asterisk (*) combined with a one or two-digit number.

Operating the Telephone with the Display

Secure voice transmission

Prerequisite: Technical personnel must activate the secure voice transmission function.

If you call a station or are being called by a station via a secure connection, you will see a flashing lock symbol on the phone’s display. Upon request you will hear a short acoustic signal if the connection is unsecure (see  page 112).

Mobility

If your optiPoint 410/420 advance S V7.0 has been set up "mobility-enabled" by your service personnel, you may already be registered as mobility user on this telephone. You can log off from this telephone and - using your telefone number (which is your Mobility ID) and the user password - log on at another "mobility-enabled" Remote telephone or back at your telephone (basic phone). If you are logged on to a "Remote telephone", your customized settings (e.g. abbreviated dialing, call lists) are available. As soon as you are logged on, you can change the user settings.

For more information about logging on/off as a mobility user please see  page 85.

Multiline Functions

Some functions and features are only available to you if the administrator configured your telephone to support multiple lines. The following are some examples of special multiline telephone features:

• Line keys

• Manual hold

• Multiline priority

• Visual indicators for line key status

Most features are common to single-line and multiline telephones, but some features function in a slightly different manner depending on the telephone type. In this manual, these differences are described in the same section that describes single-line telephone features.

Operating the Telephone with the Display

Step by Step

Function Selection

A function is selected with the keys firmed with the line indicates that additional functions are available. In idle mode, there are no menu options available (no prompt).

At the end of the menu list the ginning of the list, and at the beginning of the list the key goes to the end of the list.

When you select a function using the step by step through the call procedure until all parameters have been entered.

key. The arrow icon (>) in the fourth

or > and con-

key goes to the be-

key, you are led

Incoming Calls

The optiPoint 410/420 advance S V7.0 rings giving the set call signal  page 126.

If calling party information (name, number, or both) is transferred, it appears in the display.

If no information is transmitted, you will see "Private“ or "Unknown" on the phone’s display.

If you are defining settings on the telephone when a call arrives, the process is paused. After the telephone conversation, the telephone automatically returns you to the point in the menu structure you were in before the call.

Refer to  page 60 for information to answer incoming pickup group calls.

Answering a Call With the Handset

The telephone rings. The caller is displayed on the screen.

n Lift the handset.

u or v Set call volume. To raise or lower the volume, press the

relevant key until the desired volume is set.

Step by Step

Operating the Telephone with the Display

Answering a Call Without the Headset (Speakerphone Mode)

The telephone rings. The caller is displayed on the screen.

Answer call? >

Loudspeaker

u or v Adjust volume. To raise or lower the volume, keep

: Confirm

Press key. LED lights up. Speakerphone mode.

pressing the keys until the desired volume is set.

Notes on speakerphone mode:

• Tell the other party that you are using speakerphone mode.

• The speakerphone works bests at a low receiving volume.

• The ideal distance between the user and the telephone set in speakerphone mode is about 50 cm (approx. 20 inches).

• If the other party cannot hear you, please check with your service personnel whether your microphone was deactivated via the configuration settings.

On multiline telephones, the line being signalled is automatically selected when you lift the handset. If more than one line is alerting, you are connected to the line that has been ringing the longest.

If you want to override the automatic selection, press the applicable line key before you go offhook.

During secure voice transmission a lock symbol is displayed on the phone (also see  page 23)

Operating the Telephone with the Display

Step by Step

Ending a Call

Loudspeaker

Cancel/Rel.

Disconnect? >

> : Select and confirm.

Press key. LED goes out.

Press Cancel/Rel.

If the call has been terminated by the other party, the message "Cleared"

Switching to Speakerphone Mode

Prerequisite: You are conducting a call with the handset.

Loudspeaker

and

t Hold down the key while replacing the handset. Then

release the key. Proceed with the call.

Country Options set to US

In case you have set the country options to US, you do not have to hold the loudspeaker key to switch to speakerphone mode while replacing te handset.

appears in the display.

Loudspeaker

n and s Lift the handset. Continue the call.

Press key.

t Replace the handset and proceed with the call in spea-

kerphone mode.

Switching to the Handset

Prerequisite: You are conducting a call in speakerphone mode.

Step by Step

Operating the Telephone with the Display

Open Listening During the Call

You can allow other people in the room to join the telephone conversation. Inform the party at the other end of the line that you are switching to loudspeaker.

Prerequisite: You are conducting a call with the handset.

Activating this function:

Loudspeaker

Press key. LED lights up.

Deactivating this function:

Press key. LED goes out.

Refusing a Call

You can refuse an incoming call. If the number of the caller is transmitted, it is stored in the Missed Calls list so you can call that person back at a later date.

Refuse call? >

> : Select "Refuse call" and confirm.

The display returns to the idle menu.

The person calling receives a negative response.

Deflecting a Call

You can deflect an incoming call to another destination.

Deflect call? >

> : Select "Deflect call" and confirm.

Dial? >

o Enter the destination number.

: Confirm your entry.

A message informing you that the call has been deflected appears in the display.

The deflected call is stored in the Call Log under "Forwarded calls".

Operating the Telephone with the Display

Step by Step

Second Call

If the "Call waiting" function is activated ( page 95) and your are currently making a call, you can pick up another call. The caller hears the on-hook signal, you hear the call waiting signal.

Accepting a Waiting Call

You are conducting a call. A second call is indicated in the display and you hear a call waiting signal.

Answer call? >

Disconnect and return? >

> : Confirm to end the call and return to the first party. The

: Confirm query.

You can talk with the second party. The connection with the first party is held.

first party connection is displayed again.

To activate or deactivate the "Call waiting" function, see  page 95.

Refusing a Waiting Call

On multiline telephones, incoming calls can only be refused via the prime line.

You can refuse a waiting call.

You hear the call waiting signal and the number of the waiting party is displayed.

Refuse call? >

> : Select "Refuse call" and confirm.

The waiting party receives notification of the refusal and the call with the first party is redisplayed.

The refused call is stored in the Missed Calls list.

Operating the Telephone with the Display

Step by Step

Deflecting a Waiting Call

You can deflect a waiting call to another phone number.

You hear the call waiting signal and the number of the waiting party is displayed.

Deflect call? >

> : Select "Deflect call" and confirm.

o Enter the destination telephone number.

Dial? >

: Confirm your entry.

The first party connection is displayed again. The deflected call is stored in the Missed Calls list.

Connecting a caller

Prerequisite: You have answered the second call ( page 28).

Join? >

> : Select and confirm. The party on hold and the second

caller are connected. You can now replace the handset or redial.

or Transfer on hangup

Prerequisite: Transfer on hangup is activated

( page 112).

] or n Replace the handset or press the speakerphone key if

in speakerphone mode. A connection is established between the other two stations.

Transfer? >

> : Select and confirm.

Dial? >

Transfer a second call

You can transfer the second call to a third party.

Prerequisite: You have answered the second call ( page 28).

o Enter the number of the third party to whom the se-

cond call is to be transfered.

: Confirm.

The call is transferred immediately to the third party. You are connected to the first party again

Operating the Telephone with the Display

Step by Step

Putting second call on hold

If you have taken a second call, you can also place it on hold, e.g. in order to consult with someone in the same room. In this case both parties are put on hold.

Prerequisite: You have answered the second call ( page 28).

Hold? >

> : Select and confirm. The second call is held.

Reconnect? >

: Confirm in order to return to the second call.

You can also terminate or transfer the second call now or speak to the other parties in turn.

Answering a Call On Another Line

If you are making a call on a multiline telephone, incoming calls on other lines are signalled by a line key.

The administrator can configure one of the following options for your telephone:

• No ring when active on the telephone

• An advisory tone (a quieter ring tone than usual) while you are conducting a call

To answer a call on another line, you can press the line key that is alerting. The current call is automatically placed on hold. You can also refuse or deflect the call as described on  page 28.

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