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Service Guideline |
HiPath Workpoint Clients |
For internal use only
Service Guideline
Product: |
HiPath Xpressions Compact |
Product version: V1.0
Printouts from the Intranet/Internet and copied files will not be updated.
Status: |
released |
Issue: |
1.0 |
Date: |
26.02.02 |
Author: |
Kreißl, Günter |
Department: |
ICN EN HO PM 4 |
Telephon: |
34552 |
Fax: |
26722 |
E-mail: |
mailto:guenter.kreissl@icn.siemens.de |
Siemens AG 2001
The reproduction, transmission, or use of this document or its contents is not permitted without express written authority. Offenders will be liable for damages. Internet/Intranet printouts and copied files shall not be subject to regular updates.
All rights, including rights created by patent grant or the registration of a utility model or design, are reserved.
HiPath Xpressions Compact V1.0 |
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Issue 1.0 from 02/02 |
Page 1 of 24 |
Service Guideline |
HiPath Workpoint Clients |
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History of changes
Issue |
Date |
Changes |
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V0.1 |
23.08.01 |
Creation of the Service Guideline HiPath Xpressions Compact |
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Service Guideline V1.1 |
V0.2 |
06.12.01 |
Adaptation of the service-guideline because the commercial |
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exploitation structures has changed |
V1.0 |
11.02.02 |
Adaptation of the service-guideline chapter 3.10 service times |
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because the commercial exploitation structures has changed |
V1.0 |
26.02.02 |
Corrections (red marked) |
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Release
Dept./Function |
Name |
Date |
Signature |
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ICN EN HO PM 4 |
Günter Kreißl |
12.12.01 |
G. Kreißl |
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HiPath Xpressions Compact V1.0 |
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Issue 1.0 from 02/02 |
Page 2 of 24 |
Service Guideline HiPath Workpoint Clients
Contents
1 |
Introduction |
5 |
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1.1 |
General |
5 |
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1.2 |
Country specifics |
5 |
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1.3 |
Target Group |
5 |
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2 |
Product information |
6 |
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2.1 |
Product description |
6 |
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2.2 |
Limitations/dependencies |
7 |
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2.3 |
Product introduction |
7 |
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2.3.1 |
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Client Information, Product introduction |
7 |
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2.3.2 |
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Siemens Information, Product introduction |
7 |
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2.4 |
Delivery |
8 |
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2.4.1 |
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Scope |
8 |
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2.4.2 |
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Delivery procedure, Damage during transport, and Unpacking quality |
11 |
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2.5 |
Warranty |
12 |
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2.6 |
Reporting |
12 |
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2.6.1 |
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SIS data |
12 |
3 |
Installation/start-up/maintenance |
12 |
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3.1 |
Requirements placed on service personnel/skills |
12 |
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3.2 |
Installation and start-up |
12 |
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System Requirements |
13 |
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3.3 |
Maintenance process |
14 |
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3.3.1 |
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SW corrections |
14 |
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3.3.2 |
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HW corrections |
14 |
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3.3.3 |
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New SW versions |
14 |
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3.4 |
On-site system access |
15 |
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3.5 |
Remote system access |
15 |
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3.6 |
Data backup |
16 |
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3.6.1 |
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Protection of the Data in the User Mailboxes |
16 |
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3.6.2 |
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Password Protection for Administration and Maintenance |
16 |
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3.6.3 |
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Data Backup |
16 |
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3.7 |
Service information |
16 |
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3.8 |
Upgrades |
16 |
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3.9 |
Tools/test equipment |
17 |
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3.9.1 |
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Installation, generation, and administration systems |
17 |
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3.9.2 |
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Tools/test equipment |
17 |
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3.10 |
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Service times |
18 |
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3.10.1 |
Configuration/maintenance costs |
19 |
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3.11 |
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Escalation process |
20 |
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3.11.1 |
Mailbox of ICN EN HO SE 6 |
20 |
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4 |
Training |
20 |
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4.1 |
Client Information on the Training Offer |
20 |
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4.2 |
Siemens Information on the Training Offer |
20 |
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5 |
Documentation |
21 |
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5.1 |
Service documentation |
21 |
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5.1.1 |
Ordering |
22 |
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5.1.2 |
Address Siemens internal |
22 |
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5.2 |
Important links |
22 |
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6 |
Spare parts/logistics |
23 |
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HiPath Xpressions Compact V1.0 |
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Issue 1.0 from 02/02 |
Page 3 of 24 |
Service Guideline |
HiPath Workpoint Clients |
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6.1 |
Initial spare parts – crash parts |
23 |
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6.2 |
Spare parts |
23 |
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6.3 |
Spare parts supply |
23 |
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6.4 |
Ordering procedure |
23 |
7 |
Data protection and information security |
23 |
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7.1 |
Siemens regulations |
23 |
8 |
Abbreviations |
24 |
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HiPath Xpressions Compact V1.0 |
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Issue 1.0 from 02/02 |
Page 4 of 24 |
Service Guideline |
HiPath Workpoint Clients |
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1 Introduction
1.1 General
This service guideline describes product-specific features regarding installation, set-up and maintenance of HiPath Xpressions Compact V1.0.
This document does not contain descriptions of the global processes and structures of the individual service organisations.
We assume that the users at whom this document is aimed have a sound working knowledge of the general service procedures.
This document is subject to the requirements of DIN ISO 9001 and in this respect is a controlled document. For certification in accordance with DIN ISO 9001 it is necessary to inform all organisational units concerned without exception. This document is subject to the CIP (Continuous Improvement Process).
1.2 Country specifics
Country specifics will be dealt with in the individual sections if necessary.
1.3 Target Group
RAC-T/ITSC managers
Managers of the service organisations/delivery units
Realisation management/engineering/project planning and technical processing managers Product support
Communication partners
HiPath Xpressions Compact V1.0 |
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Issue 1.0 from 02/02 |
Page 5 of 24 |
Service Guideline |
HiPath Workpoint Clients |
2 Product information
2.1 Product description
Important hint:
The HiPath Expressions Compact-boards of IVMP8 and IVMP8R are available in January / February 2002 !
HiPath Xpressions Compact V1.0 is the new integrated system family for messaging in HiPath 3000 Version 1.2 and later (for Germany Hicom 150H V1.2 SMR F).
Product Structure
Xpressions Compact boards are available for HiPath 3350, HiPath 3550 and 3750 systems for both the wall mounting cabinet and the 19“ HiPath 3300/3500/3700 housing.
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Xpressions Compact (P8/P8R), |
integrated board in entry market segment |
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for HiPath 3350/3300 |
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Xpressions Compact (S8/S8R), |
integrated board in entry market segment |
Xpressions |
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for HiPath 3550/3500 |
Compact |
= |
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Xpressions Compact (L8), |
integrated board in entry market segment |
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for HiPath 3700/3750 |
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Xpressions Compact (L24), |
integrated board in standard market |
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segment for HiPath 3700/3750 |
Configuration Parameters
Product |
Memory capacity |
Ports for messaging |
Xpressions Compact (P8/P8R) |
100 h |
8 |
Xpressions Compact (S8/S8R) |
100 h |
8 |
Xpressions Compact (L8) |
100 h |
8 |
Xpressions Compact (L24) |
100 h |
24 |
HiPath Xpressions Compact V1.0 |
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Issue 1.0 from 02/02 |
Page 6 of 24 |
Service Guideline |
HiPath Workpoint Clients |
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2.2 Limitations/dependencies
The possible number of mailboxes is not limited by the license key but is tied to the type of system:
HiPath 3300/3350: |
500 mailboxes |
HiPath 3500/3550: |
500 mailboxes |
HiPath 3700/3750: |
500 mailboxes |
Furthermore, there are limitations for the following types of mailboxes:
AutoAttendant mailboxes: |
100 (50 for HiPath 3300/3350) from the 500 mailboxes |
Information mailboxes: |
100 (50 for HiPath 3300/3350) from the 500 mailboxes |
Affects all HiPath Xpressions Compact boards:
The HiPath Xpressions Compact data is not in the KDS backup.
Configuration information
•in the max. 1 Xpressions Compact board per system
•allowed slots for Xpressions Compact
-in the HiPath 3300: slot 4 or 5
-in the HiPath 3350: slot 5
-in the HiPath 3500: slot 4, 5, 6, 7, 8 or 9
-in the HiPath 3550: slot 5, 7 and 9
-in the HiPath 3700/3750 basic box: only slot 7; Extended Line Size (ELS)-box: only slot 8
In addition – as far as the HiPath 3700/3750 is concerned – a ferrit (order-no. C39022-Z7000-C7) has to be applied in the basic box to the lead off cable of the board in slot 6 resp. in the ELS-box to the lead off cable of the board in slot 7. In the case, slot 6 resp. slot 7 is not occupied by a board, then the ferrit has to be allocated to the lead off cable of the next board that is plugged in - left to the Xpressions Compact board (At the current status of the project, the information to the last bullet are to be seen as provisional.)
•The Xpressions Compact-board of the type L24 and a SLMO24 should not be joint owners of the same PCM-bus. In the master/slave mode of the SLMO24, the complete accessibility is not guaranteed.
•The Xpressions Compact-board of the type L8 and L24 are allowed to be applied and to be withdrawn from a “running” HiPath-system. (hot-plugable)
2.3 Product introduction
2.3.1Client Information, Product introduction
As a client of Siemens AG, you can obtain further information about this from your country-specific Siemens organisation.
2.3.2Siemens Information, Product introduction
The market launch dates can be found in the Sales Information.
HiPath Xpressions Compact V1.0 |
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Issue 1.0 from 02/02 |
Page 7 of 24 |
Service Guideline |
HiPath Workpoint Clients |
2.4 Delivery
2.4.1Scope
Marketing items in direct sales, Germany
HiPath Xpressions Compact integrated voice mail system as an option for Hicom 150 H V1.2 or HiPath 3000
HiPath Xpressions Compact V1.0 |
L30250-U600-A141 |
1)3) |
integrated voice mail system |
CU141 |
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with 8 ports to HiPath 3300/3350 |
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consisting of: |
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for HiPath 3350 (wall model) |
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1 x IVMP8 board |
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S30122-Q7379-X100 |
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for HiPath 3300 (rack model) |
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1 x IVMP8R board |
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S30122-K7379-Z100 |
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HiPath Xpressions Compact V1.0 |
L30250-U600-A131 |
1)3) |
integrated voice mail system |
CU131 |
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with 8 ports to HiPath 3500/3550 |
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consisting of: |
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for HiPath 3550 (wall model) |
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1 x IVMS8 board |
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S30122-Q7379-X |
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for HiPath 3500 (rack model) |
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1 x IVMS8R board |
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S30122-K7379-Z |
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HiPath Xpressions Compact V1.0 |
L30250-U600-A133 |
1)3) |
integrated voice mail system |
CU133 |
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with 8 ports to HiPath 3700/3750 |
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consisting of: |
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1 x IVML8 board |
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S30122-H7380-X100 |
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HiPath Xpressions Compact V1.0 |
L30250-U600-A134 |
1)3) |
integrated voice mail system |
CU134 |
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with 24 ports to HiPath 3700/3750 |
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consisting of: |
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1 x IVML24 board
S30122-H7380-X
HiPath Xpressions Compact V1.0 |
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Issue 1.0 from 02/02 |
Page 8 of 24 |
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