Schneider Electric PowerChute Business Edition v10.0.2 Installation Manual
Installation Guide
PowerChute Business Edition v10.0.2
990-1805H-001
Publication Date: November 2020
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Table of Contents
Installation Overview..........................................................1
Product Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
PowerChute Business Edition Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Operating Systems and UPS Devices . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Supported UPS Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
System, UPS, and Cable Requirements . . . . . . . . . . . . . . . . . . . . . . . . 2
System Requirements for Installation . . . . . . . . . . . . . . . . . . . . .3
UPS Communications Cable Requirements . . . . . . . . . . . . . . . .3
Installing the PowerChute Agent .......................................5
Before you Install PowerChute Business Edition . . . . . . . . . . . . . . . . . . 5
Compatibility of Different Versions and Components . . . . . . . . .5
Upgrading PowerChute Business Edition . . . . . . . . . . . . . . . . . .6
Username and Password Requirements . . . . . . . . . . . . . . . . . .6
IPv6 Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Node Limits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Windows Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Install the PowerChute Business Edition Agent on Windows . . .8
Silent Installation of a Windows Agent . . . . . . . . . . . . . . . . . . . .9
Starting and Stopping the PowerChute Agent on Windows . . . .9
Uninstalling the PowerChute Business Edition Agent on
Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Windows Server 2012/2016/2019 Server Core: Installing and
Uninstalling PowerChute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
PowerChute Business Edition Installation Guide i
Linux Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Install the PowerChute Business Edition Agent on Linux . . . . 11
Starting and Stopping the PowerChute Agent on Linux . . . . . 12
Accessing the PowerChute Business Edition Agent behind
a firewall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Uninstalling the PowerChute Business Edition Agent on Linux 13
Using the Sample Script for Linux . . . . . . . . . . . . . . . . . . . . . . 13
Hardware Abstraction Layer (HAL) disabled . . . . . . . . . . . . . . 13
RPM Package Signing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Simple Signaling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Supported UPS Devices and Accessories . . . . . . . . . . . . . . . 14
Simple Signaling Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Smart Signaling Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Supported Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Installing PowerChute Business Edition for Simple Signaling . 16
Shutdown Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Accessing the PowerChute Business Edition Agent Interface. . . . . . . 19
Troubleshooting ...............................................................20
Installation Messages that can occur as you install
PowerChute Business Edition . . . . . . . . . . . . . . . . . . . . . . . . . 20
Linux Installation Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Possible Issues When Uninstalling on Windows . . . . . . . . . . . 22
Communications Help – Troubleshooting Automatic and
Manual UPS Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Checking UPS Communications on Windows . . . . . . . . . . . . . 23
Installing without a USB Cable Connected on Windows . . . . . 24
Unexpected Shutdown and Lost Communications . . . . . . . . . 24
Standby Mode Disables the Agent Temporarily on Windows . 24
Standby Can Postpone a Scheduled Shutdown on Windows . 24
Bluetooth Port Hangs during Installation . . . . . . . . . . . . . . . . . 25
When Installing the Agent, Error Message "OpenService failed" 25
Issues when Changing the Date and Time on the Operating
System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Changing the UPS following Installation or an Upgrade . . . . . 25
UPS does not Turn On after Scheduled Shutdown . . . . . . . . . 25
ii
PowerChute Business Edition Installation Guide
Installation Overview
PowerChute Agents with Smart-UPS devices
protect your servers
Network Management System
monitoring PowerChute
Agents via SNMP
PowerChute Agents installed on your servers
UPS Devices
Network
upsBasicIdentName
upsAdvIdentFirmwareRevision
upsAdvIdentDateOfManufacture
upsAdvIdentSerialNumber
This installation guide serves as an introduction to PowerChute Business Edition (PowerChute) and
includes a description of the product, the installation procedure, and various troubleshooting resolutions.
See:
• PowerChute Business Edition Agent
• Operating Systems and UPS Devices
• System, UPS, and Cable Requirements
• Installing the PowerChute Agent
• Troubleshooting
IMPORTANT:
After installing and configuring PowerChute Business Edition, we strongly recommend that you
test your configuration before relying on it in a production environment.
Product Center
The PowerChute Business Edition Product Center page has many links to useful up-to-date information.
PowerChute Business Edition Agent
The Agent provides UPS status monitoring and, in the event of an extended power outage, system
shutdown capabilities for your UPS-connected servers. See Operating Systems and UPS Devices.
This software must be installed on each computer that is directly attached to one of the UPS devices
mentioned in Supported UPS Devices and Accessories.
You can also monitor your PowerChute Agents using a Network Management System (NMS), via SNMP
and through EcoStruxure IT™.
1PowerChute Business Edition Installation Guide
Operating Systems and UPS Devices
When installing PowerChute, the configuration of the Agent installed will depend on your operating
system and Smart-UPS device:
• For Windows operating systems, see Windows Installation.
• For Linux operating systems, see Linux Installation.
• Manual installation will occur if the automatic detection is unsuccessful, if no UPS is attached, or if
you select manual installation. See Supported UPS Types, and Installing the PowerChute
Agent.
• If you are using your UPS with an Interface Expander 2 card (AP9624) or a Share-UPS (AP9207)
to support multiple servers with one UPS, you will need to configure the PowerChute Agents
running the devices connected to the card/Share-UPS with Simple Signaling. See Simple
Signaling.
Supported UPS Types
During manual installation you will be asked to select your UPS from a list of UPS model prefixes:
1. Select the model of your UPS from the list provided. The UPS model is found on the printed label
at the rear of your UPS.
2. If your UPS model prefix (e.g. SMT, SMX) is not available in the drop-down list, see the definitions
below to find your UPS model type:
– Type A
Smart-UPS models with prefix SMT, SMX, SURTD, SRT, SCL, and SMTL, including models
SRC2KUXI, SRC3KUXI, and SRC3KUXIX709.
– Type B
Smart-UPS excluding UPS models with prefix SMT, SMX, SURTD, SRT, SCL, SMTL.
Visit Knowledge Base article FA315835 on the APC website to find out more about
UPS model types.
Installing PowerChute to monitor a Back-UPS device is not supported.
See also: Compatibility of Different Versions and Components.
System, UPS, and Cable Requirements
Your computers must meet the requirements listed in the following sections:
• System Requirements for Installation
• UPS Communications Cable Requirements
For UPS devices with outlet groups, the default outlet group is selected automatically by
PowerChute.
If the UPS has Switched Outlet Groups, the default outlet group will be the first Switched Outlet
Group. Otherwise, the default outlet group will be the Main Outlet Group if Switched Outlet
Groups are not present.
The outlet group can be changed in the Outlet Setup screen in the PowerChute Agent and
also in the Initial Setup Wizard after installation.
PowerChute Business Edition Installation Guide2
System Requirements for Installation
For up-to-date information on the operating systems, JRE, service packs, and processors with which
PowerChute Business Edition is compatible, see the latest revision of PowerChute Business Edition
Operating System and Processor Compatibility Chart available on the APC website.
With modern operating systems (e.g. Windows® 8 or 10) it is particularly important to meet the
hardware requirements listed below.
The computer on which you install PowerChute Business Edition must be a 64-bit operating system and
have:
• An active TCP/IP network connection
• Minimum 512MB RAM
• A Pentium® 4 1.3 GHz processor, or higher.
Port Requirements
See Knowledge Base article FA159597 on the APC website for more information on the ports used by
PowerChute Business Edition.
Browser Requirements
Supported browsers:
• Microsoft Internet Explorer version 11
• Mozilla Firefox version 52+
• Google Chrome version 62+
• Microsoft Edge
To use the Agent Web user interface:
™
• Enable JavaScript
• Enable cookies in your browser settings.
• To access the Agent web interface using HTTPS, enable either SSL 3.0 or TLS 1.2 or higher in
your browser settings. (No other versions are currently supported).
When you view the Agent, the browser will give an error saying the security certificate is not trusted. See
Accessing the PowerChute Business Edition Agent Interface to manage this.
in your browser settings.
NOTE: Windows Server 2008 has Internet Explorer Enhanced Security
Configuration (IEESC) enabled by default. This blocks all JavaScript until you add
PowerChute to the trusted sites.
UPS Communications Cable Requirements
You can connect your UPS to a server using the communications cable that is included in the box with
your UPS:
• The PowerChute Agent communicates with the UPS through the communications cable that
connects to the UPS to the communications port at the server running the PowerChute Agent.
• PowerChute supports the connection of only one type of communications cable (USB or Serial
interface) from the UPS to the server at once. NOTE: Is it not supported to use a serial-to-USB or
USB-to-serial adapter.
3PowerChute Business Edition Installation Guide
IMPORTANT: Do not connect your UPS to the server with more than one communications cable at
once (e.g. Serial and USB cable), as it may lead to unexpected shutdown behavior.
• See your UPS operation manual on the APC website for more information on the communications
cable that is included with your UPS, or see the Product Center page for cabling requirements.
Further information is also available in Knowledge Base article FA163632 on the APC website.
IMPORTANT: If you use an unsupported UPS, or an incorrect UPS communications cable to connect the
UPS and server, you may not be able to complete the PowerChute Agent installation, because the
PowerChute Agent will not be able to communicate with the UPS.
PowerChute installation cannot detect a device connected by a simple-signaling cable.
Therefore, during installation, choose manual installation when your UPS is connected
through the basic port of an Interface Expander 2 Card or a Share-UPS, and specify the
port and UPS type.
See Communications Help – Troubleshooting Automatic and Manual UPS Detection.
NOTE: A UPS can only protect one computer running a PowerChute Agent at a time, unless an Interface
Expander 2 card (AP9624) or a Share-UPS (AP9207) is used.
Supported UPS Devices and Accessories
PowerChute Business Edition Agent can manage any UPS that is shipped with the software, including
TM
most Smart-UPS
on the cable and accessory used, both Smart and Simple Signaling are supported. See also: Supported
UPS Types.
devices (5kva and below) communicating using serial or USB connections. Depending
NOTE: For UPS devices with outlet groups, see the Choosing which individual outlet groups to turn
off in a shutdown section of the Shutdown chapter in the PowerChute Agent help. This details how outlet
groups work in shutdowns.
PowerChute Business Edition Installation Guide4
Installing the PowerChute Agent
See the following sections:
• Before you Install PowerChute Business Edition
• Windows Installation
– Starting and Stopping the PowerChute Agent on Windows
• Linux Installation
– Starting and Stopping the PowerChute Agent on Linux
• Simple Signaling
Before you Install PowerChute Business Edition
Make sure the date and time on your operating system is accurate before you begin installation.
Before you perform the installation, note the following information about the installation process.
• Compatibility of Different Versions and Components
• Upgrading PowerChute Business Edition
• Username and Password Requirements
• IPv6 Compatibility
Compatibility of Different Versions and Components
PowerChute Business Edition version 9.5 and higher (9.5+) does not have a PowerChute console or
server. PowerChute Business Edition version 9.5+ uses SNMP to integrate with your chosen Network
Management System (NMS) for the discovery, monitoring and control previously provided by the
PowerChute Business Edition console and server.
PowerChute v9.5+ Agents cannot be monitored by a console or server from an earlier version of
PowerChute.
PowerChute v10.0+ is a 64-bit only application and cannot be installed on a 32-bit operating system.
5PowerChute Business Edition Installation Guide
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