Installation Guide
™
Back-UPS
Inventory
Inspect the contents upon receipt. Notify the carrier and dealer if the unit is damaged.
Stabilizer bracket Telephone cable USB cable Ethernet cable Software and Documentation CD
Connect the Battery
Pro 500, BG500 120 Vac
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Open the battery compartment door and disconnect it from
the UPS.
The battery connector is inside the UPS. Slide the battery into the
UPS. Slight resistance will be felt as the connectors on the battery
and the UPS connect.
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Replace the battery compartment door. Fold the battery pull
tab up before closing the door.
Note: Inside the battery compartment is a black tab used
when pulling out the battery. The black tab also lists the
device serial number and its MAC address.
Close the battery compartment door.
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Battery Charge and Capacity Information
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• The battery charges fully during the first 12 hours while the Back-UPS Pro is operating on AC power. The battery
will charge when the UPS is turned on or off.
• Do not expect full battery runtime capability during the initial charge period.
The battery has a Shipping Mode that prevents power loss to the battery during shipment. To release this Shipping
mode, either connect the battery then press the Power On/Off button of the Back-UPS Pro or, plug the Back-UPS Pro
power cord to an AC outlet. Either way, the Power On/Off, Energy Management and Replace Battery LEDs will
alternately flash for 5 seconds to complete the release process and commence with the battery’s normal operation.
Tower Configuration
Locate the stabilizer mounting slot at the bottom of the UPS. It is
Align the bracket’s locking tab with the stabilizer mo unting slot.
located beside the battery compartment door.
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Push the stabilizer bracket until it snaps and locks into the
mounting slot.
When detaching the stabilizer bracket from the mounting slot,
use fingers to pull the handle off the slot.
Back-UPS Pro 500 BG500 120 Vac2
UPS Configuration
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Web based Management
The Back-UPS Pro can be managed remotely through the network and any browser whether its on a PC or on a tablet or
mobile device. The web interface allows for remote status updates to see the condition of the UPS and also to monitor
power usage as a whole and also per outlet. This management interface allows also for fine grained control of the UPS
allowing users to configure settings like energy management or watchdog and to also initiate commands like rebooting
individual Smart Outlets or even turning on and off the unit.
Connecting the UPS through USB
The Back-UPS Pro can also be connected via USB and the native operating system should see the UPS as a battery similar
to how a laptop sees its battery. The computer will be able to see the capacity of the battery and also when the battery is
charging or on AC power. The purpose is to allow users to create events for the computer based on the power condition of
the unit such as turning off the computer when there is no AC power to the UPS.
Using Smart Outlets
Much of the UPS'es core functionality is centered around two Smart Outlets. These outlets are extremely flexible. They
can be remotely monitored, controlled and configured. They are individually rebootable and energy consumption can also
be measured by outlet. These outlets can be configured to enable Energy Management, Watchdog or Surge Only
functionality to suit a variety of needs and circumstances.
Front Panel Button and Indicators
Power On/Off button
Network Status
Energy Management
Watchdog
Replace Battery
Back-UPS Pro 500 BG500 120 Vac 3
Rear Panel Features
Backup outlets
Smart Outlets
Master outlet
Telephone Surge Protection
Mini USB port
Circuit Breaker
Building Wiring Fault indicator
Network Reset button
Network Management port
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Network Installation and Web based Management
Network Management Features
Check Battery state
and capacity
Energy Management
Monitor Energy
Utilization
Backup / Surge
configuration
Watchdog Utility
Manage Network
configurations
Remotely turn on and
off UPS
Manage and view logs
Initiate self-tests
Notification
See approximate runtime available from the UPS when the UPS is on battery. The interface also
indicates the condition of the battery, if it is in good condition or if it needs to be replaced.
Smart Outlets can be set to off when there is no load on the master outlet.
View energy usage and approximate cost of energy consumed by outlet or for all the outlets
combined.
All 4 outlets on the UPS offer surge protection whether the unit is on or off. The default
configuration is for all 4 outlets to offer backup protection. The top two Backup outlets are fulltime battery backup and the two Smart Outlets can be configured to provide battery backup or be
surge only with no battery backup protection. This configuration is used for non-critical functions
that don't need power during an outage.
Detects when there is loss of Internet connectivity and can automatically reboot networking
equipment to try to restore connection.
The Back-UPS Pro has a full range of networking features such as support for IPV4 / IPV6
addressing.
Remotely control Smart Outlets with the option to turn them on, off or reboot. As long as there is
AC to the unit even if the UPS is off the Network Management interface is still accessible and can
be used to turn on the UPS.
The Back-UPS Pro has multiple types of logs including event, data and energy usage.
Initiate self-tests to ensure that the UPS is functioning properly
E-mail notifications can be sent when critical, warning or informational events occur.
Back-UPS Pro 500 BG500 120 Vac4
Network Quick Configuration
User computer
Router
Internet
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There are 3 important steps to follow before
you can manage the Back-UPS Pro.
Step 1: Connect the unit to the network.
Step 2: Discover the IP address of the unit.
Step 3: Access the Web management
interface.
Connect the unit to the network
To install the Back-UPS Pro onto a network
and access the Web based management
interface, you have to connect the Network
Management port on the back of the UPS to
a router or switch.
Discover the IP address of the unit
Out of the box the Back-UPS Pro will get an IP Address from the network via DHCP. In order to connect to the UPS we
must first discover that IP Address using the Device IP configuration Wizard. Use the following steps to install and run
the Device IP Configuration Wizard. For non-Windows based platforms, the IP Address can be obtained by accessing
your DHCP server and pulling the IP Address directly or the UPS must be configured to have a static IP Address.
Note: If an anti-virus is installed to block the software in your computer, configure the anti-virus setting to
permit the Device IP Wizard to access the network.
Back-UPS
Installation of the Device IP Config Wizard. The Software and Documentation CD contains the installation
program of the Wizard. The Wizard runs on Microsoft Windows 20 00, Windows Server
®
2003, Windows XP, Windows
Vista, Windows 7 and Windows 8 operating systems. For users of non-Windows based operating systems the IP Address
can be obtained by accessing your router and looking at DHCP tables.
1.If autorun is enabled, a browser should open the home page of the CD immediately after being inserted.
Otherwise, open the contents.htm file from the CD to access the home page.
2.From the home page click the Device IP Configuration Wizard li
3
.From the Device IP Configuration Wizard page click the Install the Wizard link to run the setup file directly or save
nk.
the file to your local hard drive and run it locally.
Click on Next. Click on I Agree.
Back-UPS Pro 500 BG500 120 Vac 5
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Click on Install. Click Finish to complete the utility installation.
To Download Device IP Configuration from the APC Website.
1.Go to www.apc.com/tools/download.
2.Download the Device IP Configuration Wizard.
3.Run the executable file in the folder from where it was downloaded. Go back to Step 4 under the Installation of the
Device IP Config Wizard section.
Use the Device IP Configuration Utility. Once
installed, the Device IP Configuration Utility will determine
the IP Address assigned to your Back-UPS Pro by your
network.
1. Start the Device IP Configuration Utility. The program
can be found using Start -> Programs -> SchneiderElectric -> Device IP Configuration Utility (A version
number may be included at the end of the file name).
2. You should be on the first tab “Find Devices On
Network” in the Wizard and enter the IP range to search.
The first 3 IP segments left should be the same to the
TCP/IP settings of your computer, the 4th segment is
usually 1 for the Starting IP and is 254 for the Ending IP .
The values should automatically be entered for you if
your computer’s network interface is working properly.
Click Start Search to begin.
Note: Both PC and UPS must be connected to the same router even if the PC is in a wireless network.
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3.After the Back-UPS Pro has searched the network, the
Back-UPS Pro unit should be listed in a table within the
Utility. Click on its IP Address to access the management
interface. If you have multiple Back-UPS units or other
network manageable APC UPS’es there may be multiple
entries, match the MAC Address on the black tab in the
battery door of the Back-UPS Pro to the MAC Address
listed in the utility. Click this IP Address to access the
management interface. Bookmark this IP Address and
save it for future reference.
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Note: On rare occasions the IP Address may not populate properly. Refer to the Use the Device IP
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Configuration Utility section of the Operation Manual for instructions on how to obtain your network IP
address if the program does not populate automatically.
Manually Configure a St atic IP Address. The Back-UPS Pro can be configured with a static IP Address. When the
UPS is connected to a modem or router without a DHCP server, it should be configured with a static IP Address. Refer to
the Operation Manual for directions.
Reset Network to default. If the Device IP Configuration Utility is unable to find your Back-UPS Pro unit, make sure
that both the PC and the Back-UPS Pro are on the same network. If that is the case then it may be necessary to press the
Network Reset button in the rear panel for 20 seconds to reset the network interface. Once the system has restarted return
to the Device IP Configuration Utility and search for your Back-UPS Pro unit again.
Access the Web management interface
To access the Web page of Back-UPS Pro on the network:
1.Open up any browser and address the Back-UPS Pro by the IP address that the Device IP Configuration Utility found
for the Back-UPS Pro unit.
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2.Enter the user name and password (by default, use apc and apc to login as the administrator).
Connecting the UPS by USB
By connecting the UPS to a computer by USB the operating system (Windows XP, Vista, 7, and 8 and Mac OS X) is able
to view the UPS as a battery and is able to display charge capacity and charge state (on AC or on battery). Use the
included cable to connect the USB cable on the back of the unit to an standard Type A USB port. The system should
recognize the battery automatically. No additional software is needed. If the system previously had PowerChute Personal
Edition (PCPE) installed there may be some driver conflict and users may have to make adjustments to the system in
order for the operating system to properly recognize the UPS.
Windows 7 Systems
Turn on the UPS, connect the UPS to the Windows 7 computer
using the supplied USB cable. Once Windows has detected the
UPS it will display a battery icon in the system tray depending
on its battery settings for the system. The battery icon is able to
indicate battery capacity available and also status of AC power.
The battery icon by default only appears when the UPS is on
battery (no AC power). Check the Operation Manual for
instructions on how to enable the battery icon at all times by
changing settings in the Control Panel.
Battery Replacement
Li-ion
Always recycle used batteries. For information on recycling the used battery, refer to the Battery
Disposal Information sheet included with the replacement battery.
Replace used batteries with APC approved batteries. To order replacement battery APCRBC146-LI, go
to the APC Web site, www.apc.com.
Back-UPS Pro 500 BG500 120 Vac 7
Lithium Ion Battery Safety Information
This product uses a lithium ion battery.
The following safety rules must be followed when shipping the battery by air transportation.
1. Disconnect the battery and remove it from th
2.
Do not pack more than two batteries in the same bo
3.
Place the lithium ion battery handling label with power rating in watts, on the box if two batteries are packaged in
one box.
4. The following information m ust be included on the Air Waybill:
a. Lithium ion batteries or cells, NOT RESTRICTED as per PI966 Part 1.
b. Handle
Damage
c. Contact telephone number
5. Contact the air cargo company for more detailed shipping information.
the package with care!
to the batteries can cause a fire hazard or the batteries may short circuit.
e UPS.
x.
EN 990-4630A
03/2013
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