Samsung LC24RG50FQUXEN User Manual

USER MANUAL

Gaming Monitor

C24RG5*

The colour and the appearance may differ depending on the product, and the specifications are subject to change without prior notice to improve the performance.

The contents of this manual are subject to change without notice to improve quality. © Samsung Electronics

Samsung Electronics owns the copyright for this manual.

Use or reproduction of this manual in parts or entirety without the authorization of Samsung Electronics is prohibited. Trademarks other than that of Samsung Electronics are owned by their respective owners.

An administration fee may be charged in the following situations:

(a)An engineer is called out at your request, but it is found that the product has no defect (i.e., where the user manual has not been read).

(b)You bring the unit to a repair centre, but it is found that the product has no defect (i.e., where the user manual has not been read).

You will be informed of the administration fee amount before a technician visits.

Table of contents

Before Using the Product

Securing the Installation Space	4
Safety Precautions	4
Cleaning	5
Electricity and Safety	5
Installation	6
Operation	7

Preparations

Parts	9
Control Panel	9
Function Key Guide	10
Changing Brightness, Contrast and Sharpness
settings	12
Changing the Volume setting	12
Types of Ports	13
Adjusting the Product Tilt	13
Anti-theft Lock	14
Precautions for moving the product	14
Installation	15
Attaching the Stand	15
Removing the Stand	16

Connecting and Using a Source Device

Read below before installing the product.	17
Connecting and Using a PC	17
Connection Using the HDMI Cable	17
Connection Using an HDMI-DVI Cable	17
Connection Using an DP Cable	18
Connecting to Headphones	18
Connecting the Power	18
Correct posture to use the product	19
Driver Installation	19
Setting Optimum Resolution	19

Game

Picture Mode	20
Refresh Rate	21
Black Equalizer	21
Response Time	21
FreeSync	22
Low Input Lag	23
Screen Size	23
Virtual Aim Point	24

Picture

Picture Mode	26
Brightness	27
Contrast	27
Sharpness	27
Color	27
HDMI Black Level	28
Eye Saver Mode	28
Screen Adjustment	28

OnScreen Display

Language	29
Display Time	29

2

Table of contents

System

Self Diagnosis	30
Volume	31
Smart ECO Saving+	31
Off Timer Plus	32
PC/AV Mode	32
DisplayPort Ver.	32
HDMI Mode	32
Source Detection	32
Key Repeat Time	33
Power LED On	33
Reset All	33

Information

Information

34

Installing the Software

Easy Setting Box	35
Restrictions and Problems with the Installation	35
Upgrade by downloading the firmware from the
website	35
System Requirements	35

Troubleshooting Guide

Requirements Before Contacting Samsung Customer

Service Centre	36
Monitor diagnosis (Screen issue)	36
Checking the Resolution and Frequency	36
Check the following.	36
Q & A	38

Specifications

General	39
Standard Signal Mode Table	40

Appendix

Responsibility for the Pay Service (Cost to
Customers)	42
Not a product defect	42
A Product damage caused by customer's fault	42
Others	42

3

Chapter 01

Before Using the Product

Securing the Installation Space

Make sure to have enough space for ventilation when placing the product. An internal temperature rise may cause fire and damage the product. Maintain enough space around the product as shown in the diagram when installing the product.

――The exterior may differ depending on the product.

10 cm

10 cm

10 cm

10 cm

10 cm

Safety Precautions

	Warning			A serious or fatal injury may result if instructions are not followed.
				Personal injury or damage to properties may result if instructions are
		Caution
				not followed.
				CAUTION
				RISK OF ELECTRIC SHOCK. DO NOT OPEN.

CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK). THERE ARE NO USER SERVICEABLE PARTS INSIDE. REFER ALL SERVICING TO QUALIFIED PERSONNEL.

	This symbol indicates that high voltage
	is present inside. It is dangerous to								AC voltage: Rated voltage marked with
	make any kind of contact with any								this symbol is AC voltage.
	internal part of this product.
	This symbol indicates that this
	product has included important								DC voltage: Rated voltage marked with
	literature concerning operation and								this symbol is DC voltage.
	maintenance.
	Class II product: This symbol indicates
	that a safety connection to electrical								Caution. Consult instructions for use:
	earth (ground) is not required. If this
									This symbol instructs the user to
	symbol is not present on a product
									consult the user manual for further
	with a mains lead, the product
									safety related information.
	MUST have a reliable connection to
	protective earth (ground).

4

Cleaning

High-glossy models can develop white stains on the surface if an ultrasonic wave humidifier is used nearby.

――Contact your nearest Samsung Customer Service Centre if you want to clean the inside of the product (Service fee will be charged.)

――Exercise care when cleaning as the panel and exterior of advanced LCDs are easily scratched. ――Take the following steps when cleaning.

1Power off the product and PC.

2Disconnect the power cord from the product.

――Hold the power cable by the plug and do not touch the cable with wet hands. Otherwise, an electric shock may result.

3Wipe the product with a clean, soft and dry cloth.

‒‒ Do not apply a cleaning agent that contains alcohol, solvent, or surfactant to the product. ‒‒ Do not spray water or detergent directly on the product.

4Wet a soft cloth in water, wing it out well, and then use the cloth to wipe the exterior of the product clean.

5Connect the power cord to the product when cleaning is finished.

6Power on the product and PC.

Electricity and Safety

Warning

•• Do not use a damaged power cord or plug, or a loose power socket.

•• Do not use multiple products with a single power socket.

•• Do not touch the power plug with wet hands.

•• Insert the power plug all the way in so it is not loose.

•• Connect the power plug to a grounded power socket (type 1 insulated devices only).

•• Do not bend or pull the power cord with force. Be careful not to leave the power cord under a heavy object.

•• Do not place the power cord or product near heat sources.

•• Clean any dust around the pins of the power plug or the power socket with a dry cloth.

Caution

•• Do not disconnect the power cord while the product is being used.

•• Only use the power cord provided with your product by Samsung. Do not use the power cord with other products.

•• Keep the power socket where the power cord is connected unobstructed.

‒‒ The power cord must be disconnected to cut off power to the product when an issue occurs.

•• Hold the plug when disconnecting the power cord from the power socket.

5

Installation

Warning

•• DO NOT PLACE CANDLES, INSECT REPELLANTS OR CIGARETTES ON TOP OF THE PRODUCT. DO NOT INSTALL THE PRODUCT NEAR HEAT SOURCES.

•• Do not install the product in poorly ventilated spaces such as a bookcase or closet.

•• Install the product at least 10cm away from the wall to allow ventilation.

•• Keep the plastic packaging out of the reach of children. ‒‒ Children may suffocate.

•• Do not install the product on an unstable or vibrating surface (insecure shelf, sloped surface, etc.) ‒‒ The product may fall and become damaged and/or cause an injury.

‒‒ Using the product in an area with excess vibration may damage the product or cause a fire.

•• Do not install the product in a vehicle or a place exposed to dust, moisture (water drips, etc.), oil, or smoke.

•• Do not expose the product to direct sunlight, heat, or a hot object such as a stove. ‒‒ The product lifespan may be reduced or a fire may result.

•• Do not install the product within the reach of young children. ‒‒ The product may fall and injure children.

•• Edible oil, such as soybean oil, can damage or deform the product. Do not install the product in a kitchen or near a kitchen counter.

Caution

•• Do not drop the product while moving.

•• Do not set down the product on its front.

•• When installing the product on a cabinet or shelf, make sure that the bottom edge of the front of the product is not protruding.

‒‒ The product may fall and become damaged and/or cause an injury. ‒‒ Install the product only on cabinets or shelves of the right size.

•• Set down the product gently.

‒‒ Product failure or personal injury may result.

•• Installing the product in an unusual place (a place exposed to a lot of fine dust, chemical substances, extreme temperatures or a significant presence of moisture, or a place where the product will operate continuously for an extended period of time) may seriously affect its performance.

‒‒ Be sure to consult Samsung Customer Service Centre if you want to install the product at such a place.

6

Operation

Warning

•• There is a high voltage inside the product. Never disassemble, repair or modify the product yourself. ‒‒ Contact Samsung Customer Service Centre for repairs.

•• To move the product, first disconnect all the cables from it, including the power cable.

•• If the product generates abnormal sounds, a burning smell or smoke, disconnect the power cord immediately and contact Samsung Customer Service Centre.

•• Do not let children hang from the product or climb on top of it. ‒‒ Children may become injured or seriously harmed.

•• If the product is dropped or the outer case is damaged, turn off the power and disconnect the power cord. Then contact Samsung Customer Service Centre.

‒‒ Continued use can result in a fire or electric shock.

•• Do not leave heavy objects or items that children like (toys, sweets, etc.) on top of the product.

‒‒ The product or heavy objects may fall as children try to reach for the toys or sweets resulting in a serious injury.

•• During a lightning or thunderstorm, power off the product and remove the power cable.

•• Do not drop objects on the product or apply impact.

•• Do not move the product by pulling the power cord or any cable.

•• If a gas leakage is found, do not touch the product or power plug. Also, ventilate the area immediately.

•• Do not lift or move the product by pulling the power cord or any cable.

•• Do not use or keep combustible spray or an inflammable substance near the product.

•• Ensure the vents are not blocked by tablecloths or curtains. ‒‒ An increased internal temperature may cause a fire.

•• Do not insert metallic objects (chopsticks, coins, hairpins, etc) or objects that burn easily (paper, matches, etc) into the product (via the vent or input/output ports, etc).

‒‒ Be sure to power off the product and disconnect the power cord when water or other foreign substances have entered the product. Then contact Samsung Customer Service Centre.

•• Do not place objects containing liquid (vases, pots, bottles, etc) or metallic objects on top of the product.

‒‒ Be sure to power off the product and disconnect the power cord when water or other foreign substances have entered the product. Then contact Samsung Customer Service Centre.

7

Caution

•• Leaving the screen fixed on a stationary image for an extended period of time may cause afterimage burn-in or defective pixels.

‒‒ Set the screen to power-saving mode or moving-picture screen saver when not using the product for an extended period of time.

•• Disconnect the power cord from the power socket if you do not plan on using the product for an extended period of time (vacation, etc).

‒‒ Dust accumulation combined with heat can cause a fire, electric shock or electric leakage.

•• Use the product at the recommended resolution and frequency. ‒‒ Your eyesight may deteriorate.

•• Do not put AC/DC adapters together.

•• Remove the plastic bag from the AC/DC adapter before you use it.

•• Do not let water enter the AC/DC adapter device or get the device wet. ‒‒ An electric shock or fire may result.

‒‒ Avoid using the product outdoors where it can be exposed to rain or snow. ‒‒ Be careful not to get the AC/DC adapter wet when you wash the floor.

•• Do not put the AC/DC adapter near to any heating apparatus. ‒‒ Otherwise, a fire may result.

•• Keep the AC/DC adapter in a well-ventilated area.

•• If you place the AC/DC power adapter hanging with the cord input facing upwards, water or other foreign substances could enter the Adapter and cause the Adapter to malfunction.

Make sure to rest the AC/DC power adapter flat on a table or the floor.

•• Do not hold the product upside-down or move it by holding the stand. ‒‒ The product may fall and become damaged or cause an injury.

•• Looking at the screen too close for an extended period of time can deteriorate your eyesight.

•• Do not use humidifiers or stoves around the product.

•• Rest your eyes for more than 5 minutes or look at distance objects for every 1 hour of product use.

•• Do not touch the screen when the product has been turned on for an extended period of time as it will become hot.

•• Store small accessories out of the reach of children.

•• Exercise caution when adjusting the product angle. ‒‒ Your hand or finger may get stuck and injured.

‒‒ Tilting the product at an excessive angle may cause the product to fall and an injury may result.

•• Do not place heavy objects on the product.

‒‒ Product failure or personal injury may result.

•• When using headphones or earphones, do not turn the volume too high. ‒‒ Having the sound too loud may damage your hearing.

8

Chapter 02

Preparations

Parts

Control Panel

――The colour and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality.

JOG Button

UP

LEFT

RIGHT

PRESS(ENTER)

DOWN

Function Key Guide

Parts	Description
	Multi directional button that helps navigate.
JOG Button	――The JOG button is located on the rear left side of the product. The button can be

		used to move up, down, left or right, or as Enter.
		This LED is power status indicator and works as
		•• Power On (Power button): Power LED Off
		•• Power saving mode: Power LED Blinking
	Power LED	•• Power Off (Power button): Power LED On
		――The Power LED operation can be swapped by changing in the menu. (System →
		Power LED On) Actual models because of functional variation maybe haven’t this
		function.
		――The power button is located on the left of the rear and used to turn on or off
		the product.
		Press the JOG button when the screen is turned on. The Function Key Guide
		will appear. To access the onscreen menu when the guide is displayed, press
	Function Key Guide the corresponding direction button again.
		――Function Key Guide may vary depending on the function or product model. Please
		refer to the actual product.

Power LED	Return	9

Function Key Guide

Parts

Description

――To use the Function Key Guide, press the JOG button. Then the following window appears.

UP/DOWN/LEFT/RIGHT: Move to the item you want. The description for each item will appear when the focus changes.

PRESS(ENTER): The selected item will be applied.

Return

Menu	Selects by moving the JOG button in the Function Key Guide screen.

This product shows the menu as an on-screen display.

Selects to change the input source by moving the JOG button in the Source Function Key Guide screen. A message will appear on the top left corner

of the screen if the input source has been changed.

Selects by moving the JOG button in the Function Key Guide screen.

Press to enable or disable Eye Saver Mode.

		The items below are not available if the Eye Saver Mode function is
	Eye Saver Mode	enable.
		•• Game →Picture Mode, Black Equalizer
		•• Picture → Picture Mode, Brightness, Color
		•• System → Smart ECO Saving+
	Power Off	Selects to turn the product off by moving the JOG button in the
		Function Key Guide screen.
	Return	Return to the previous menu by using the JOG button to select the
		icon when the Function Key Guide Screen is displayed.

――Actual models because of functional variation, Function Key Guide options will be different.

10

When the product displays nothing (i.e. Power saving mode or Non-signal mode), 2 direct keys for control source and power could be used as below.

JOG Button	Power saving/Non-signal mode
UP	Source Change
DOWN
PRESS(ENTER) for 2 seconds	Power Off

When the product displays the menu the JOG Button could be used as below.

	JOG Button	Action
	UP/DOWN	Move the option
		Exit the menu.
	LEFT	Close Sublist without saving value.
		Value decreases in the slider.
	RIGHT	Move to sublist.
		Value increases in the slider.
	PRESS(ENTER)	Save the value and close Sublist.

11

Changing Brightness, Contrast and Sharpness settings

You can adjust Brightness, Contrast or Sharpness by moving the JOG button up or down, if no OSD menu is displayed.

Sharpness

Brightness

100

Contrast

――The displayed image may differ depending on the model.

Brightness

――This menu is not available when Eye Saver Mode is enabled.

――This menu is not available when Picture Mode is set to Dynamic Contrast mode.

Contrast

――This menu is not available when Picture Mode is set to Cinema or Dynamic Contrast mode.

Sharpness

――This menu is not available when Picture Mode is set to Cinema or Dynamic Contrast mode.

Changing the Volume setting

You can adjust Volume by moving the JOG button left or right, if no OSD menu is displayed.

Volume

50

Mute

――The displayed image may differ depending on the model.

――If the audio quality of a connected input device is poor, the Auto Mute function on the product may mute the sound or cause choppy audio when applying the headphones or speakers. Set the input volume for the input device to at least 20% and control the volume using the volume control (JOG button LEFT/RIGHT) on the product.

――What is Auto Mute?

The function mutes the audio to improve sound effect when there is sound noise or when the input source is weak, usually due to a problem with the volume of an input device.

――To activate the Mute function, access the Volume control screen, then use the JOG button to move the focus down.

To deactivate the Mute function, access the Volume control screen, then increase or decrease the Volume.

12

Types of Ports

――The functions available may vary depending on the product model. The colour and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality. Refer to the actual product.

HDMI IN 1			HDMI IN 2			DP IN	DC 14V

Adjusting the Product Tilt

――The colour and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality.

-2.0° (±2.0°) ~ 20.0° (±2.0°)

Port

HDMI IN 1	HDMI IN 2
DP IN

DC 14V

Description

Connects to a source device using an HDMI cable or HDMI-DVI cable.

Connects to a PC using a DP cable.

Connect to an audio output device such as headphones.

――The sound could only be heard when using the HDMI to HDMI cable or DP cable.

Connects to the AC/DC adapter.

•• The product tilt can be adjusted.

•• Hold the lower part of the product and adjust the tilt carefully.

13