NEC SuperScript 950C User Guide

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SUPERSCRIPT 950C
USER’S GUIDE
August, 1999
Revision 1.0
819-300014-009
Proprietary Notice and Liability Disclaimer
The information disclosed in this document, including all designs and related materials, is the valuable property of NEC Technologies and/or its licensors, as appropriate, reserve all patent, copyright and other proprietary rights to this document, including all design, manufacturing, reproduction, use and sales rights thereto, except to the extent said rights are expressly granted to others.
The NEC Technologies product(s) discussed in this document are warranted in accordance with the terms of the Limited Warranty Statement accompanying each product. However, actual performance of each such product is dependent upon factors such as system configuration, customer data and operator control. Since implementation by customers of each product may vary, the suitability of specific product configurations and applications must be determined by the customer and is not warranted by NEC Technologies.
To allow for design and specification improvements, the information in this document is subject to change at any time without notice. Reproduction of this document or portions thereof without prior approval of NEC Technologies is prohibited.
Microsoft, Windows, Windows 95, Windows 98, Windows for Workgroups, and MS-DOS are registered trademarks of Microsoft Corporation.
All other product, service, brand, or trade names used in this publication are the trademarks or registered trademarks of their respective companies or organizations. NEC disclaims any responsibility for specifying which marks are owned by which companies or organizations.
Copyright 1999 NEC Technologies, Inc. 1250 N. Arlington Heights Rd. Itasca, IL 60143 All Rights Reserved.
Copyright 1999 NEC Corporation 7-1 Shiba 5-Chome, Minato-Ku Tokyo 108-01, Japan All Rights Reserved.
© NEC Technologies, Inc., 1999.
CONTENTS
CONTENTS
Chapter 1: Setting Up the Printer
Introduction 1
Identifying Printer Parts 2
Printer Setup 3
Printer Operator Panel 11
Chapter 2: Printer Software
Installing the Software 15
Using Windows Plug-and-Play 15 Using the NEC Meta Installer 16
NEC SuperScript 950C Folder 16
The Printer Driver 17
Driver Properties Window 17 General Tab 18 Details Tab 18 Color Management Tab 20 Sharing Tab 20 Settings Tab 21
The Printer Monitor 25
Running the Printer Monitor 25 The Printer Monitor Window 26 Printer Monitor Messages 29
Chapter 3: Print Cartridge Care and Use
Overview 33
Print Cartridge Alignment 35
Cleaning the Print Cartridges 36
Cleaning the Electrical Contacts 36 Cleaning the Nozzles Manually 36
Chapter 4: Troubleshooting
Overview 39
Printer Hardware 39 Paper 42 Print Cartridges 44 Printing 47
Appendix A: Media Specifications
Overview 51
Appendix B: Printer Specifications
Overview 59
Appendix C: MS-DOS and Windows 3.1x
Overview 61
Windows 3.1x Computers 61
Driver Installation 61
iii
NEC SuperScript 950C Program Group 61 Print Cartridge Alignment 62 Viewing the Driver Properties 62 Printer Sharing 63
MS-DOS Computers 65
Installing dosetup.exe 65 Print Cartridge Alignment 65 How to Print 65 How to Configure an MS-DOS Driver 65
Appendix D: Ordering Supplies
Overview 67
Appendix E: Technical Support
Overview 69
Assistance Nearby 69
Help From Within Your Company 69 Help From Your Dealer 69
NEC Technical Support 69
How to Contact NEC 70
NEC Warranty and Service 71
NEC Service Contracts 71
SuperScript 950C Printer Limited Warranty 72
Warranty Period 72 Warranty Coverage 72 Warranty Support 72 Obtaining Warranty Service 73
Limitation of Damages and Implied Warranties 73
FCC Statement 74
(For United States Use Only) 74 (For Canadian Use Only) 75 Declaration of Conformity 75
INDEX
CHAPTER 1
S
ETTING
NTRODUCTION
I
Congratulations on your purchase of the NEC SuperScript 950C inkjet printer. This unique dual position printer allows you to personalize the organization of your work environment by offering you two differ ent ways of setting up your printer.
Remove the printer from the box and place it on a stable level surface. Make sure all items shown are included in the box. If an item is missing or damaged, call NEC Technologies immediately at 978-742-7010. The contents should include:
1. SuperScript
2. Electrical Power Cord
3. Print Cartridges (Black & Color)
4. Main Paper Tray
5. Input/Output Paper Tray
6. 2 CD ROMs
7. User’s Guide
8. Service Xpress Registration Card
9. Product Name Label
10. Quick Installation Guide
U
TM
P
THE
950C Printer
SM
Brochure with Warranty
P
RINTER
Save the Quick Installation Guide, User’s Guide and Software CDs for future reference. Save all packing materials including the shipping carton.
1
2
4
7
8
Not Included....
To connect your printer, you need to provide an IEEE 1284 Bidirectional parallel cable.
10
5
3
9
6
S
ETTING
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P THE
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RINTER
1
DENTIFYING
I
Input/Output Paper Tray
Print Cartridge Carriage
Print Cartridge Release Lever
The Superscript 950C can operate in Primary Profile (vertical profile) or Optional Profile (horizontal profile) allowing you to set up the printer to utilize either its small, vertical foot print or its low, horizontal profile, depending on your desktop layout.
RINTER
P
Main Paper Tray
Paper Width Guides
P
ARTS
Paper Length Guide
Release Button
Primary Profile (V)
Printer Cover
Operator Panel
Print Cartridge Rest Position
Manual Feed Slot
Optional Profile (H)
2 SuperScript 950C— User’s Guide
RINTER
P
1. Remove the shipping tape from the printer.
2. Insert the Main Paper Tray into the Rear Slot as shown.
S
ETUP
3. Slide and snap the Input/Output Paper Tray into the adjustable arm slots located above the paper width guides of the Main Paper Tray.
4. Flip the printer to its Optional Profile (H).
S
ETTING
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3
5. Rotate the printer so that the back of the printer faces you. Connect the bi-directional parallel printer cable to the parallel port on the rear of the printer. Connect the other end to your computer, and tighten screws down.
6. Plug the power cord into the two-pin socket at the back of the printer. Plug the other end into a power outlet.
7. Flip the printer back to Primary Profile (V), press the Power button on. Open the Printer Cover. The Print Cartridge Carriage will move to the “carriage loading position” and the indicator light will start flashing.
2
1
Power
Paper
Indicator Light
4
8. Remove the Black Print Cartridge from its package and hold it as shown. Remove the protective tape by lifting the label from the bottom. DO NOT touch either the printing nozzles on the bottom or the golden colored electrical contact areas.
9. A label in the Print Cartridge Seat and Print Cartridge identifies the cartridge color . A single indicates a black print cartridge.
10. Seat the Black Print Cartridge by pushing it towards the green release lever until it clicks in place. Repeat steps 8-10 for the Color Print Cartridge in the second print cartridge seat.
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ETTING
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11. After inserting both print cartridges, close the Printer Cover.
12. Press and hold the Power button (1), and then press the Paper button (2). Release both buttons simultaneously to initialize the print cartridges. Initialization takes about 3 -5 minutes and is indicated by the flashing light on the Operator Panel.
2
1
13. Hinge the Input/Output Paper Tray up to its angled position.
14. Open the Paper Length and the Paper Width Guides on the Main Paper Tray.
6
Note:
Intermediate guide on the Main Paper Tray.
15. Fan paper and center into the Main Paper Tray adjusting guides to fit snugly. ONLY load paper up to the tip of the arrow shown on the inside of the Paper Width Guides.
If you want to print smaller sheets open the
16. Hinge the Input/Output Paper Tray back and make sure its Paper Width and Paper Length Guides are open.
Note:
software as described in Chapter 2.
17. Select an Operating profile. Y ou can keep the printer in Primary Pr ofile (V), or you
can set the printer in Optional Profile (H). Make sure you get a good connection of the parallel cable especially if the Primary profile (V) is used. If you select the Optional Profile (H) option, you must add the Product Name Label. Remove label from its backing and adhere it on top of current label in recessed cavity as shown on the next page.
Perform Step 17 after installing the printer
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7
18. Next select Optional Profile (H) on Options Tab of Printer Monitor shown below. To access the Printer Monitor see “Running the Printer Monitor” on page
25.
Printer Monitor Window
NEC
Primary Profile (V)
Optional Profile (H)
8
Loading the Input/Output Paper Tray
Use the Input/Output Paper Tray for short print jobs that require different paper than what is loaded in the Main Paper Tray; for example, glossy paper or 0envelopes.
When the Input/Output Paper Tray becomes empty, the printer will then use paper from the Main Paper Tray. Up to 10 sheets can be loaded into the Input/Output Paper Tray.
1. Open the Paper Length and the Paper Width Guides on the Input/Output Paper Tray.
Primary Profile (V)
2. Thoroughly fan the paper before loading into the Input/Output Paper Tray.
Optional Profile (H)
3. Close the Paper Width Guides against the sides of the paper.
4. Close the Paper Length Guide against the edge of the paper.
5. Make sure that the paper is neither too constrained nor too loose.
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OK
Loading the Manual Feeder
Use these directions to load a single sheet of paper in the Manual feeder:
1. Make sure that Manual Feeding is selected on the Settings tab of the SuperScript 950C driver.
2. Insert the sheet in the manual insertion slot in the lower front part of the printer when asked.
3. Align the sheet (to the right guide of the insertion slot when the printer is in Primary Profile and align the sheet to the left guide of the insertion slot if the printer is kept in Optional Profile) and push it all the way in until you hear the printer beep.
Primary Profile (V) Optional Profile (H)
4. Make sure the sheet is aligned between the side guides and against the drive rollers.
Drive Rollers
5. Click on the
button for the paper insertion message
to start the print job.
10 SuperScript 950C— User’s Guide
RINTER
P
The buttons and indicator light on the Operator Panel will display the printer’s status.
PERATOR
O
In Primary Profile (V)
Power
In Optional Profile (H)
Paper
P
ANEL
Paper
Power
The primary functions of the buttons and light are shown
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in the tables below.
Table 1-1: Buttons (basic functions)
Function Button Function
Printer on/off Power Switches the printer
ON/OFF condition.
Paper control Paper 1. If paper is already
present in the paper trays, press to eject.
2. Loads a sheet of paper in the printer ONLY after a “paper error” signal condition (paper out, paper jam, etc.) has been corrected. Press to load document and continue your print job.
12 SuperScript 950C— User’s Guide
Table 1-2: Indicator Light
Status Condition
Off Printer is off On Printer is on and in ready mode Flashing Slowly
(1 flash per second)
Flashing Moderately (2 flashes per second)
Flashing Quickly (3 flashes per second)
Flashing Fast (5 flashes per second)
Printing
Printing is paused
Aligning print cartridges
Print cartridge initialization
Cartridge changing position
Black or color cartridge not installed
Out of paper
Paper jam
Printer failure
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14 SuperScript 950C— User’s Guide
CHAPTER 2
P
RINTER
NSTALLING
I
Note: If installing the printer software for the first
time, assure that the printer and computer are both turned off before performing the following procedures!
The printer software can be installed using the Windows Plug-and-Play feature or by using the NEC Meta Installer.
The Meta Installer is software, located on the SuperScript 950C Printing Solutions CD, that installs all the printer software without having to use the Windows Plug-and- Play feature.
Note:
method to install the printer software.
S
OFTWARE
THE SOFTWARE
NEC recommends using the Meta Installer
Using Windows Plug-and-Play
Windows Plug-and-Play is a featur e of W indows 95 and 98 that automatically recognizes when new hardware is connected to the computer. If the printer is connected to the computer with an IEEE 1284-compliant parallel cable, Windows will be aware of it and begin asking you for information so it can install the printer software. This procedure will only install the printer driver.
Note:
then canceled out of the Windows Plug-and-Play installation, use the NEC Meta Installer method.
To install a printer driver using Windows Plug-and-Play:
1. Turn on the printer.
2. Turn on your computer and while it starts, it will become aware of the new printer connected to it.
3. Follow the instructions displayed on your monitor.
4. If asked to locate any files, just navigate to the root directory of the SuperScript 950C Printing Solutions CD.
5. After the installation is completed, align the print cartridges as described in Chapter 3, “Print Cartridge Care and Use.”
If you started your system at an earlier time,
P
RINTER
S
OFTWARE
15
Using the NEC Meta Installer
The NEC Meta Installer is a program that installs all the printer software without having to use Windows Plug-and­Play. During the install, you can choose which software you want to install.
To install the printer software using the NEC Meta Installer:
1. Turn on your computer and wait until the desktop appears.
2. Turn on the printer.
3. Insert the SuperScript 950C Printing Solutions CD into your computer.
Note:
CD Installer appears on the monitor shortly after the disk is inserted, go to Step 6, if not, go to Step 4.
4. From the desktop, double-click My Computer to open the My Computer window.
5. Double-click the NEC SS950C icon to start the installer. As an alternative, right mouse button click on NEC
SS950C then select Open or Autoplay to start the installer. If neither one of these methods work, double­click Setup.exe which is located on the CD.
6. Follow the instructions that appear on your monitor to complete the installation.
7. After the installation is completed, align the print cartridges as described in Chapter 3, “Print Cartridge Care and Use.”
If the NEC SuperScript 950C Printing Solutions
NEC S
During printer diver installation a NEC SuperScript 950C folder was created. All the printer software, except for the printer driver , is located in this folder. It contains five printer software programs.
SS950C Printer Monitor
Use this program for viewing the progress of a print job and for monitoring printer status.
“How do I” for SS950C
This file, is an easy-to-use help system for the printer and printer driver.
Troubleshooting for SS950C
This file contains a list of solutions to common problems that may be encountered with the printer and its printer driver .
SS950C Uninstall
Use this program to remove the SuperScript 950C software from your computer.
Readme file
Use this file for learning about late breaking information about the printer software that was not printed in this user’s guide.
To view the contents of the NEC SuperScript 950C folder:
Click the Windows Start button, point to Programs , then select NEC SuperScript 950C .
UPERSCRIPT
950C F
OLDER
16 SuperScript 950C— User’s Guide
THE P
The printer driver is software that is installed on your computer that enables an application to communicate with the printer. Open the properties window for the driver whenever you want to adjust the properties of the driver, for example, the page size and orientation.
The properties window can be opened from the Printers window or from inside an application.
To open the Properties window from the Printers window:
1. Click the Windows Start button.
2. Point to Settings , then select Printers to open the
3. Select NEC SuperScript 950C .
4. From the File menu, select Properties to open the
To open the Properties window from an application:
1. From inside an application, open a file.
2. From the File menu, select Print to open the Print
3. Click Properties to open the Properties window.
RINTER DRIVER
Printers window.
Properties window.
dialog box.
Driver Properties Window
PRINTER SOFTWARE
The driver properties window divides all the properties into four tabs.
General
Details
Sharing
Settings A fifth tab, named Color Management, only appears on
computers running Windows 98. The remainder of this section briefly describes each tab in
the properties window. For more information about each property, click the Help button.
17
General Tab
Use this tab for printing test pages, providing a description (comment) for the printer, and for printing separator pages between print jobs.
Details Tab
Use this tab for changing a printer port or printer driver and for adjusting the spool settings. Spool settings are described on the following page.
18
Spool Settings
The Spool Settings dialog box can be opened from the Details tab by clicking on the Spool Settings button. Print jobs that are spooled can be printed faster. Selecting bi­directional support allows the printer to communicate with the NEC SuperScript 950C Printer Manager.
A
BOUT SPOOLED PRINT JOBS
When an application, such as a word processor or spreadsheet, creates a print job, a journal file is created in the default spool directory. By default, the spool file format is NEJOURNAL. It contains a complete description of your print job such as (type of document, type of paper , and print cartridge selection) in a form that can be processed easily. This journal file is similar to a tape recording in that it can be played, replayed and rewound in order to process your print job. It is in the NEC SuperScript 950C format.
Two Spool Data formats can be selected:
EMF: This format is rarely used and lacks a lot of information such as (Color Print Cartridge and document type).
RAW: This format is specifically used for printing to a remote printer.
In this case, any information related to driver settings (document type, Color Print Cartridge, and paper type) is not taken into consideration. No message will appear on your screen and the color output may be wrong.
Note:
NEJOURNAL spool data format set by default.
P
RINTER SHARING AND SPOOLING
As a rule, you DO NOT have to modify the
When the printer is shared with network users (see page 20), the print job sent from the source PC is spooled in a NEJOURNAL file, then transformed by Windows to RAW format.
BI-
DIRECTIONAL COMMUNICATION
If you want the NEC SuperScript 950C Printer Monitor to display all status and error messages, click the Enable bi- directional support for this printer option. If you do not want to display all status and error messages, click the Disable bi-directional support for this printer radio button.
PRINTER SOFTWARE
19
Note: The two options NEJOURNAL and EMF will be
automatically grayed if you are connected to a remote printer. In this case, you will not be warned of errors.
Color Management Tab
Although this is tab only available to computers running Windows 98, it has no ef fect on the NEC SuperScript 950C.
Sharing Tab
If your computer is connected to a network, and the printer is connected to your computer , use the Sharing tab so that other Windows 95, 98, or NT 4.0 computers can use the printer. To view this tab, the computer’s operating system must have sharing turned on.
20
To add the Sharing tab:
1. Click the Windows Start button, point to Settings , then select Control Panel to open the Control Panel window.
2. Double-click on Network to open the Network Control Panel.
3. Click the Configuration tab to bring it to the front.
4. Click File and Print Sharing to open the File and Print Sharing dialog box.
5. Select the I want to be able to allow others to print to my printer(s) check box.
6. Click OK to return to the Network control panel.
7. Click OK to accept the changes.
8. Restart your computer.
Settings Tab
PRINTER SOFTWARE
Use the Settings tab for adjusting the printing mode, document output, print quality, paper handling, orientation, and number of copies to print.
Printing Mode
If Opti-Print is selected, the NEC SuperScript 950C analyses your document in order to apply the best settings for your print job.
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