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Limited Warranty Statement accompanying each product.
However, actual performance of each such product is
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customer data and operator control. Since implementation
by customers of each product may vary, the suitability of
speciﬁc product conﬁgurations and applications must be
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Using Windows Plug-and-Play 15
Using the NEC Meta Installer 16
NEC SuperScript 950C Folder 16
The Printer Driver 17
Driver Properties Window 17
General Tab 18
Details Tab 18
Color Management Tab 20
Sharing Tab 20
Settings Tab 21
The Printer Monitor 25
Running the Printer Monitor 25
The Printer Monitor Window 26
Printer Monitor Messages 29
Chapter 3: Print Cartridge Care and Use
Print Cartridge Alignment 35
Cleaning the Print Cartridges 36
Cleaning the Electrical Contacts 36
Cleaning the Nozzles Manually 36
Chapter 4: Troubleshooting
Printer Hardware 39
Print Cartridges 44
Appendix A: Media Specifications
Appendix B: Printer Specifications
Appendix C: MS-DOS and Windows 3.1x
Windows 3.1x Computers 61
Driver Installation 61
NEC SuperScript 950C Program Group 61
Print Cartridge Alignment 62
Viewing the Driver Properties 62
Printer Sharing 63
MS-DOS Computers 65
Installing dosetup.exe 65
Print Cartridge Alignment 65
How to Print 65
How to Configure an MS-DOS Driver 65
Appendix D: Ordering Supplies
Appendix E: Technical Support
Assistance Nearby 69
Help From Within Your Company 69
Help From Your Dealer 69
NEC Technical Support 69
How to Contact NEC 70
NEC Warranty and Service 71
NEC Service Contracts 71
SuperScript 950C Printer Limited Warranty 72
Warranty Period 72
Warranty Coverage 72
Warranty Support 72
Obtaining Warranty Service 73
Limitation of Damages and Implied Warranties 73
FCC Statement 74
(For United States Use Only) 74
(For Canadian Use Only) 75
Declaration of Conformity 75
ivSuperScript 950C— User’s Guide
Congratulations on your purchase of the NEC SuperScript
950C inkjet printer. This unique dual position printer
allows you to personalize the organization of your work
environment by offering you two differ ent ways of setting
up your printer.
Remove the printer from the box and place it on a stable
level surface. Make sure all items shown are included in
the box. If an item is missing or damaged, call NEC
Technologies immediately at 978-742-7010. The contents
2.Electrical Power Cord
3.Print Cartridges (Black & Color)
4.Main Paper Tray
5.Input/Output Paper Tray
6.2 CD ROMs
9.Product Name Label
10. Quick Installation Guide
Brochure with Warranty
Save the Quick Installation Guide, User’s Guide and
Software CDs for future reference. Save all packing
materials including the shipping carton.
To connect your printer, you need to provide an
IEEE 1284 Bidirectional parallel cable.
Input/Output Paper Tray
Print Cartridge Carriage
Print Cartridge Release Lever
The Superscript 950C can operate in Primary
Proﬁle (vertical proﬁle) or Optional Proﬁle
(horizontal proﬁle) allowing you to set up the
printer to utilize either its small, vertical foot print
or its low, horizontal proﬁle, depending on your
Main Paper Tray
Paper Width Guides
Paper Length Guide
Primary Profile (V)
Print Cartridge Rest Position
Manual Feed Slot
Optional Profile (H)
2SuperScript 950C— User’s Guide
1.Remove the shipping tape from the printer.
2.Insert the Main Paper Tray into the Rear Slot as
3.Slide and snap the Input/Output Paper Tray into the
adjustable arm slots located above the paper width
guides of the Main Paper Tray.
4.Flip the printer to its Optional Proﬁle (H).
5.Rotate the printer so that the back of the printer faces
you. Connect the bi-directional parallel printer cable
to the parallel port on the rear of the printer. Connect
the other end to your computer, and tighten screws
6.Plug the power cord into the two-pin socket at the
back of the printer. Plug the other end into a power
7.Flip the printer back to Primary Proﬁle (V), press the
Power button on. Open the Printer Cover. The Print
Cartridge Carriage will move to the “carriage loading
position” and the indicator light will start ﬂashing.
8.Remove the Black Print Cartridge from its package
and hold it as shown. Remove the protective tape by
lifting the label from the bottom. DO NOT touch
either the printing nozzles on the bottom or the
golden colored electrical contact areas.
9.A label in the Print Cartridge Seat and Print Cartridge
identiﬁes the cartridge color . A single indicates a black
10. Seat the Black Print Cartridge by pushing it towards
the green release lever until it clicks in place. Repeat
steps 8-10 for the Color Print Cartridge in the second
print cartridge seat.
11. After inserting both print cartridges, close the Printer
12. Press and hold the Power button (1), and then press
the Paper button (2). Release both buttons
simultaneously to initialize the print cartridges.
Initialization takes about 3 -5 minutes and is indicated
by the ﬂashing light on the Operator Panel.
13. Hinge the Input/Output Paper Tray up to its angled
14. Open the Paper Length and the Paper Width Guides
on the Main Paper Tray.
Intermediate guide on the Main Paper Tray.
15. Fan paper and center into the Main Paper Tray
adjusting guides to ﬁt snugly. ONLY load paper up to
the tip of the arrow shown on the inside of the Paper
If you want to print smaller sheets open the
16. Hinge the Input/Output Paper Tray back and make
sure its Paper Width and Paper Length Guides are
software as described in Chapter 2.
17. Select an Operating proﬁle.
Y ou can keep the printer in Primary Pr oﬁle (V), or you
can set the printer in Optional Proﬁle (H). Make sure
you get a good connection of the parallel cable
especially if the Primary proﬁle (V) is used. If you
select the Optional Proﬁle (H) option, you must add
the Product Name Label. Remove label from its
backing and adhere it on top of current label in
recessed cavity as shown on the next page.
Perform Step 17 after installing the printer
18. Next select Optional Proﬁle (H) on Options Tab of
Printer Monitor shown below. To access the Printer
Monitor see “Running the Printer Monitor” on page
Printer Monitor Window
Primary Profile (V)
Optional Profile (H)
Loading the Input/Output Paper Tray
Use the Input/Output Paper Tray for short print jobs that
require different paper than what is loaded in the Main
Paper Tray; for example, glossy paper or 0envelopes.
When the Input/Output Paper Tray becomes empty, the
printer will then use paper from the Main Paper Tray. Up
to 10 sheets can be loaded into the Input/Output Paper
1.Open the Paper Length and the Paper Width Guides
on the Input/Output Paper Tray.
Primary Profile (V)
2.Thoroughly fan the paper before loading into the
Input/Output Paper Tray.
Optional Profile (H)
3.Close the Paper Width Guides against the sides of the
4.Close the Paper Length Guide against the edge of the
5.Make sure that the paper is neither too constrained
nor too loose.
Loading the Manual Feeder
Use these directions to load a single sheet of paper in the
1.Make sure that Manual Feeding is selected on the
Settings tab of the SuperScript 950C driver.
2.Insert the sheet in the manual insertion slot in the lower
front part of the printer when asked.
3.Align the sheet (to the right guide of the insertion slot
when the printer is in Primary Proﬁle and align the
sheet to the left guide of the insertion slot if the printer is
kept in Optional Proﬁle) and push it all the way in until
you hear the printer beep.
Primary Profile (V)Optional Profile (H)
4.Make sure the sheet is aligned between the side guides
and against the drive rollers.
5.Click on the
button for the paper insertion message
to start the print job.
10SuperScript 950C— User’s Guide
The buttons and indicator light on the Operator Panel will
display the printer’s status.
In Primary Profile (V)
In Optional Profile (H)
The primary functions of the buttons and light are shown
in the tables below.
Table 1-1: Buttons (basic functions)
Printer on/offPowerSwitches the printer
Paper controlPaper1. If paper is already
present in the paper
trays, press to eject.
2. Loads a sheet of
paper in the printer
ONLY after a “paper
error” signal condition
(paper out, paper jam,
etc.) has been
corrected. Press to
load document and
continue your print
12SuperScript 950C— User’s Guide
Table 1-2: Indicator Light
OffPrinter is off
OnPrinter is on and in ready mode
(1 ﬂash per second)
(2 ﬂashes per second)
(3 ﬂashes per second)
(5 ﬂashes per second)
•Printing is paused
•Aligning print cartridges
•Print cartridge initialization
•Cartridge changing position
•Black or color cartridge not installed
•Out of paper
14SuperScript 950C— User’s Guide
Note:If installing the printer software for the ﬁrst
time, assure that the printer and computer are both
turned off before performing the following procedures!
The printer software can be installed using the Windows
Plug-and-Play feature or by using the NEC Meta Installer.
The Meta Installer is software, located on the SuperScript 950C Printing Solutions CD, that installs all the printer
software without having to use the Windows Plug-and-Play feature.
method to install the printer software.
NEC recommends using the Meta Installer
Using Windows Plug-and-Play
Windows Plug-and-Play is a featur e of W indows 95 and 98
that automatically recognizes when new hardware is
connected to the computer. If the printer is connected to
the computer with an IEEE 1284-compliant parallel cable,
Windows will be aware of it and begin asking you for
information so it can install the printer software. This
procedure will only install the printer driver.
then canceled out of the Windows Plug-and-Play
installation, use the NEC Meta Installer method.
To install a printer driver using Windows Plug-and-Play:
1.Turn on the printer.
2.Turn on your computer and while it starts, it will
become aware of the new printer connected to it.
3.Follow the instructions displayed on your monitor.
4.If asked to locate any ﬁles, just navigate to the root
directory of the SuperScript 950C Printing Solutions CD.
5.After the installation is completed, align the print
cartridges as described in Chapter 3, “Print Cartridge
Care and Use.”
If you started your system at an earlier time,
Using the NEC Meta Installer
The NEC Meta Installer is a program that installs all the
printer software without having to use Windows Plug-andPlay. During the install, you can choose which software you
want to install.
To install the printer software using the NEC Meta Installer:
1.Turn on your computer and wait until the desktop
2.Turn on the printer.
3.Insert the SuperScript 950C Printing Solutions CD into
CD Installer appears on the monitor shortly after the disk
is inserted, go to Step 6, if not, go to Step 4.
4.From the desktop, double-click My Computer to open
the My Computer window.
5.Double-click the NEC SS950C icon to start the installer.
As an alternative, right mouse button click on NEC
SS950C then select Open or Autoplay to start the
installer. If neither one of these methods work, doubleclick Setup.exe which is located on the CD.
6.Follow the instructions that appear on your monitor to
complete the installation.
7.After the installation is completed, align the print
cartridges as described in Chapter 3, “Print Cartridge
Care and Use.”
If the NEC SuperScript 950C Printing Solutions
During printer diver installation a NEC SuperScript 950C
folder was created. All the printer software, except for the
printer driver , is located in this folder. It contains ﬁve printer
•SS950C Printer Monitor
Use this program for viewing the progress of a print job
and for monitoring printer status.
•“How do I” for SS950C
This ﬁle, is an easy-to-use help system for the printer
and printer driver.
•Troubleshooting for SS950C
This ﬁle contains a list of solutions to common problems
that may be encountered with the printer and its printer
Use this program to remove the SuperScript 950C
software from your computer.
Use this ﬁle for learning about late breaking information
about the printer software that was not printed in this
To view the contents of the NEC SuperScript 950C folder:
•Click the Windows Start button, point to Programs ,
then select NEC SuperScript 950C .
16SuperScript 950C— User’s Guide
The printer driver is software that is installed on your
computer that enables an application to communicate
with the printer. Open the properties window for the driver
whenever you want to adjust the properties of the driver,
for example, the page size and orientation.
The properties window can be opened from the Printers
window or from inside an application.
To open the Properties window from the Printers window:
1.Click the Windows Start button.
2.Point to Settings , then select Printers to open the
3.Select NEC SuperScript 950C .
4.From the File menu, select Properties to open the
To open the Properties window from an application:
1.From inside an application, open a ﬁle.
2.From the File menu, select Print to open the Print
3.Click Properties to open the Properties window.
Driver Properties Window
The driver properties window divides all the properties
into four tabs.
A ﬁfth tab, named Color Management, only appears on
computers running Windows 98.
The remainder of this section brieﬂy describes each tab in
the properties window. For more information about each
property, click the Help button.
Use this tab for printing test pages, providing a
description (comment) for the printer, and for printing
separator pages between print jobs.
Use this tab for changing a printer port or printer driver
and for adjusting the spool settings. Spool settings are
described on the following page.
The Spool Settings dialog box can be opened from the
Details tab by clicking on the Spool Settings button. Print
jobs that are spooled can be printed faster. Selecting bidirectional support allows the printer to communicate
with the NEC SuperScript 950C Printer Manager.
BOUT SPOOLED PRINT JOBS
When an application, such as a word processor or
spreadsheet, creates a print job, a journal ﬁle is created in
the default spool directory. By default, the spool ﬁle
format is NEJOURNAL. It contains a complete description
of your print job such as (type of document, type of paper ,
and print cartridge selection) in a form that can be
processed easily. This journal ﬁle is similar to a tape
recording in that it can be played, replayed and rewound
in order to process your print job. It is in the NEC
SuperScript 950C format.
Two Spool Data formats can be selected:
•EMF: This format is rarely used and lacks a lot of
information such as (Color Print Cartridge and
•RAW: This format is speciﬁcally used for printing to a
In this case, any information related to driver settings
(document type, Color Print Cartridge, and paper
type) is not taken into consideration. No message will
appear on your screen and the color output may be
NEJOURNAL spool data format set by default.
RINTER SHARING AND SPOOLING
As a rule, you DO NOT have to modify the
When the printer is shared with network users (see
page 20), the print job sent from the source PC is spooled
in a NEJOURNAL ﬁle, then transformed by Windows to
If you want the NEC SuperScript 950C Printer Monitor to
display all status and error messages, click the Enable bi-directional support for this printer option. If you do
not want to display all status and error messages, click the
Disable bi-directional support for this printer radio
Note:The two options NEJOURNAL and EMF will be
automatically grayed if you are connected to a remote
printer. In this case, you will not be warned of errors.
Color Management Tab
Although this is tab only available to computers running
Windows 98, it has no ef fect on the NEC SuperScript 950C.
If your computer is connected to a network, and the
printer is connected to your computer , use the Sharing tab
so that other Windows 95, 98, or NT 4.0 computers can use
the printer. To view this tab, the computer’s operating
system must have sharing turned on.
To add the Sharing tab:
1.Click the Windows Start button, point to Settings ,
then select Control Panel to open the Control Panel
2.Double-click on Network to open the Network
3.Click the Conﬁguration tab to bring it to the front.
4.Click FileandPrint Sharing to open the File and
Print Sharing dialog box.
5.Select the I want to be able to allow others to print to my printer(s) check box.
6.Click OK to return to the Network control panel.
7.Click OK to accept the changes.
8.Restart your computer.
Use the Settings tab for adjusting the printing mode,
document output, print quality, paper handling,
orientation, and number of copies to print.
If Opti-Print is selected, the NEC SuperScript 950C
analyses your document in order to apply the best settings
for your print job.
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