NEC supervisor User Guide

ACD Supervisor

User Guide

92600ACDS03

Handling Your Calls

ACD Group Options . . .

If designated as either an ACD Group Supervisor or ACD System Supervisor, by logging in you have the ability to:

●Take the ACD Group(s) out of service

●Check the log out status of each agent after the group(s) taken down

●Change your ACD Group assignment

●Restore the ACD Group(s) to service

Log In or Out of Your ACD Group

To log on as the ACD System or Group Supervisor:

To log off as the ACD System or Group Supervisor:

●System programming will determine if you are a system or group supervisor.

●You only have Supervisor capability while logged on.

1. + .

OR

1. + (ACD Log On/Off).

●System programming will determine if you are a system or group supervisor.

●This ends your Supervisor capabilities.

1. + .

OR

1. + (ACD Log On/Off).

2.Dial to log out.

●Dial 0 instead to cancel the log out.

Handling Your Calls (cont’d)

Change ACD Group Assignment
		1. Log out of your ACD Group.
	To change your ACD
	Group Assignment:
		2. Press the idle		.

3.Dial .

4.Dial the number of the ACD Group into which you want to log.

5.Log into the new ACD Group.

Placing ACD Groups In or Out of Service

Taking ACD Groups

out of service:

●System Supervisors: This procedure takes all ACD Groups out of service. Group Supervisors: This procedure takes your ACD Group out of service.

System programming will determine if you are a system or group supervisor.

1. (Out of Service).

2. to take the ACD Group(s) out of service.

●While you are logged out, calls no longer ring into the ACD Group(s).

●Your display shows: G:n END OF WORK! TERMINAL LOG OUT...

indicating that all agents have not yet logged out of the group.

●Dial 0 instead to cancel the log out.