NEC SuperScript 100C User Guide

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SuperScript 100C Online User’s Guide

COPYRIGHT = Copyright 1996, NEC Technologies

Publication issued

by:

 

NEC

Technologies,

Inc.

All rights reserved

339

North Bernardo

Avenue

 

Mountain View, CA

94043

NEC Technologies reserves the right to modify the equipment described in this manual at any time and without notice.

NEC Technologies, Inc.

305 Foster Street Littleton MA 01460-2004 Tel: (508) 742-8000

NECTECH SOFTWARE LICENSE AGREEMENT

PLEASE CAREFULLY READ THE FOLLOWING TERMS AND CONDITIONS BEFORE OPENING THIS SOFTWARE PACKAGE: OPENING THE PACKAGE INDICATES THAT YOU HAVE ACCEPTED THESE TERMS AND CONDITIONS. IF YOU DO NOT AGREE WITH THEM, YOU SHOULD IMMEDIATELY RETURN THE PACKAGE UNOPENED AND THE PRODUCT UNUSED TO THE PERSON FROM WHOM YOU PURCHASED THE PACKAGE WITHIN A REASONABLE PERIOD OF TIME FOR A FULL REFUND OF MONEY PAID FOR THE PACKAGE.

NECTECH provides the Software and licenses its use to you, the licensee, pursuant to the following terms. (From this time on, references to you mean the licensee, references to NECTECH mean NEC Technologies, Inc., references to Adobe mean Adobe Systems Incorporated, a California corporation located at 1585 Charlestone Road, Mountain View, California 94039-7900, U.S.A., references to the Printer mean the printer product purchased with the Software, and references to the Software mean the software programs, including the coded font programs, in the medium (e.g., floppy disk, CD-ROM) of this package and/or in the ROM of the Printer and any other enhancements to the Software which you hereafter may acquire from NECTECH unless such acquisition is subject to another written license agreement.)

You assume responsibility for the selection of the Software to achieve your intended results. Further, you are responsible for the installation, use and results obtained from the Software.

LICENSE

1.(NECTECH grants to you a nonexclusive and royalty-fee license, subject to these sections (1) through (5) and the other provisions hereof:

to use on the Printer one (1) copy of that portion of the Software which is provided to you preinstalled in the ROM of the Printer;

to use on up to five (5) computers connected to the printer that portion of the Software included in the medium of this package; and

to use the typeface trademarks used by NECTECH to identify the coded font programs and typefaces produced therefrom, provided that you can only use such trademarks to identify printed output produced by the coded font programs.

You may not rent or lease the Software, but you may transfer the Printer, the Software and accompanying documentation on a permanent basis, provided that you retain no copies of the Software and the recipient agrees to be bound by all of the terms and conditions of this Agreement.

2. You agree not to alter, reverse engineer or disassemble the Software. You will not copy the Software except as necessary to use them on computers and the Printer described in section (1) above or backup purposes. You agree that any such copies of the Software shall contain the same proprietary notices that appear on and in the Software.

3.Title to and ownership of the Software, related documentation and any reproduction thereof shall remain with NECTECH and its suppliers and the trademarks are the property of such trademark owners. Except as stated in section (1) and (2) above, this Agreement does not grant to you any right (whenever by license, ownership or otherwise) in or to patents, copyrights, trade secrets, trade names, trademarks or any other intellectual property right with respect to the Software.

4.You will not export or re-export the Software without the appropriate United States or foreign government licenses.

5.You are hereby notified that Adobe is a third-party beneficiary to this Agreement to the extent that this Agreement contains provisions which relate to your use of the Software. Such provisions are made expressly for the benefit of adobe and are enforceable by Adobe in addition to NECTECH.

COPYRIGHT

THE SOFTWARE IS COPYRIGHTED AND, EXCEPT AS PERMITTED BY THIS AGREEMENT,

YOU MAY NOT DUPLICATE THE SOFTWARE OR DISCLOSE IT TO ANY OTHER PARTY.

TERM

This Agreement is effective until terminated. You may terminate it voluntarily at any time. Voluntary termination by you must be accompanied by complete destruction of the Software and copies thereof. NECTECH or its suppliers may terminate this Agreement without notice upon your failure to abide by this Agreement.

LIMITED WARRANTY

1.NECTECH warrants to you that each medium (floppy disk, ROM and/or CD-ROM) containing the Software is free from defects in materials and workmanship and also warrants that it will replace any defective medium at no charge to you, if any such defective medium is returned to NECTECH within ninety (90) days of your purchase. (Any such return should be made to NECTECH at the address on this Agreement. Attention: printer Software Marketing<170>, together with a written notification of the defect.)

2.YOU AGREE THAT THE SOFTWARE IS PROVIDED AND LICENSED AS IS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NECTECH AND ITS SUPPLIERS DISCLAIM ALL OTHER WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WITH REGARD TO THE SOFTWARE. YOU BEAR THE ENTIRE RISK RELATING TO THE QUALITY OF THE SOFTWARE AND, IF THE SOFTWARE PROVES TO HAVE ANY DEFECTS, YOU ASSUME THE COST OF ANY NECESSARY SERVICING OR REPAIRS.

3.SOME STATES DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THAT THE ABOVE EXTENSION MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIAL LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.

LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL NECTECH OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, LOSS OF USE, LOSS OF PROFIT, INTERRUPTION OF BUSINESS, OR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND) REGARDLESS OF THE FORM OF ACTION WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT PRODUCT LIABILITY OR OTHERWISE, EVEN IF NECTECH

HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

THIS AGREEMENT SHALL BE CONSTRUED AND INTERPRETED ACCORDING TO THE LAWS OF THE COMMONWEALTH OF MASSACHUSETTS.

Preface

This non-impact printer is designed and constructed to give constant print quality for text and high resolution graphics, in color and in black and white.

The printer has a disposable print head, containing water-resistant

ink, which uses "drop-on-demand" thermal ink jet technology. It produces a laserlike print density of up to 600 x 300 dots per inch (dpi) with minimal operating disturbance. The standard paper handling device allows the use of a wide range of paper and envelope types and sizes.

The printer can be connected to personal computers with a standard

Centronics parallel interface. The resident firmware contains two emulation's: PCL III + and IBM<N>Proprinter X24 4207/1. Compatible with MS-DOS and MS-Windows environments, as well as other commonly-used software applications, it can be used in most Word Processing and Desk-Top Publishing environments.

The Structure of the Manual

This user manual is divided into two parts: a Quick Start, which contains the essential information for installing and operating the printer, and a User Guide, divided into chapters, which contains more detailed information on the printer's features and functions. The manual also contains a glossary of terms and an alphabetical index.

Quick Start

Unpacking

Identifying the printer parts

Connecting your printer

Inserting the print head

Loading paper

Printing the "demo" page

Installing printer software

Help

User Guide

Chapter 1 - User Interface

Embossed template, containing common error conditions and print head insertion procedure. Operator panel, giving the functions of the light indicators (LED's) and keys.

Chapter 2 - Ink Jet Print Head

How to insert/remove the ink jet print head in/from the printer, how to clean it and preserve optimum print quality. How to obtain the "demo" page.

Chapter 3 - Paper

Characteristics of the paper that can be used in the printer.

Chapter 4 - Using Software

How to change the printer settings via the printer driver settings or the printer set-up utility.

Chapter 5 - Troubleshooting

Troubleshooting guide, indicating common problems and their solution.

Appendices

Options and product characteristics.

Refer to the appropriate chapter of the user guide whenever you encounter a problem.

QUICK START

This section is a rapid guide for installing your printer and preparing it for use. It contains a sequence of operations which should be performed in the order prescribed.

Unpacking

2

Identifying the printer parts

3

Connecting your printer

4

Inserting the print head

5

Loading paper

7

Printing the "demo" page

9

Installing printer software

10

Help!

12

More detailed information about the printer and its functions is given in the User Guide.

Unpacking

Keep the carton and all the packing materials in case you have to repack or ship the printer.

As soon as you have removed the printer and its accessories from the packing carton, check that all the parts ordered have been delivered and are undamaged.

1

4

3

5

2

1.

Printer

3.

User manual

2.

Ink jet print head

4.

Driver diskette(s)

5.

Garage for storing print head

 

 

If anything is missing or damaged, call your local retailer immediately.

The interface cable for connecting the printer to your PC is NOT supplied with the printer.

Place the printer on an ample, stable surface near your computer or work station.

Make sure that there is enough space around the printer for all its parts to be accessed comfortably.

Make sure that there is a convenient independent electrical power supply socket to which you can connect the printer.

NEC SuperScript 100C User Guide

Identifying the Printer Parts

Connecting Your Printer

To the electrical power supply

Your printer has no ON-OFF switch and is powered as soon as you connect it to the electrical power supply, so make sure that it is on a stable surface and that the top cover is closed. After approximately 2 minutes of inactivity, the printer will go into "standby" mode in which both light indicators are off and the print head is

in its rest position at the left hand end of its path.

Make sure the power supplied has the voltage indicated on the electrical data plate on the base of the printer. If the electrical data plate indicates a different voltage, call your local retailer immediately. DO NOT, UNDER ANY CIRCUMSTANCES, CONNECT THE PRINTER TO THE ELECTRICAL POWER SUPPLY.

Make sure that the plug on the power cable of the printer is of the type accepted by the wall socket you intend to use; if it is not, call your local retailer.

Do NOT attempt to change the plug yourself.

The manufacturer declines all responsibility for accidents to persons or damage to the printer arising from the non-observance of this warning.

Plug the printer power cable into a wall socket.

The socket outlet shall be installed near the equipment and shall be easily accessible.

The printer will execute a series of internal checks and a mechanical reset. It will be in ON LINE condition (On Line LED lit).

To your computer

Make sure your printer is NOT connected to the electrical power supply and that your computer/host system is switched OFF.

Plug the interface cable connector into the socket on the rear of the printer and, if

necessary, close the spring clips on it.

Connect the other end of the interface cable to the appropriate interface connector socket (port) on your computer/host system.

Connect your printer to the electrical power supply and switch on your computer.

The interface cable is not supplied with the printer; consult your systems engineer or retailer for advice on the type of cable you require. A manufacturerrecommended interface cable is available as an option.

Inserting the Print Head

See the instructions embossed on the inside of the top cover (and illustrated in Chapter 1 of the User Guide)

Open the sealed print head container and remove the instructions leaflet and the print head, holding it by the thumb and finger grip (end opposite the protective film).

Do not touch the electrical contacts or sit the print head on them.

Remove the protective film.

Do not touch the printing nozzles or sit the print head on them. Insert picture

With the printer already powered, press the Install Cartridge key on the operator panel to position the print head carriage in the head loading position. The LED's on the operator panel will both start flashing.

If you do nothing for 60 seconds, the print head carriage will return to its rest position*. To return the print head carriage to the head loading position, you must press Install Cartridge again.

* The print head carriage will not return to its rest position if there is no print head inserted or if the print head selection lever is not in the correct position.

Open the top cover of the printer.

With the electrical contacts towards the corresponding contacts in the housing on the print head carriage, insert the print head gently into its chamber.

Holding the lip at the rear of the print head insertion area, push the print

head towards the rear of the printer to fix it in place.

Check that the position of the print head selection lever, to the left of the ASF, is compatible with the type of print head you have inserted.

The lever positions are marked on the printer casing in front of the lever:

The lever must NOT be forced and must be moved ONLY when the print head carriage is in the loading position.

Press the Install Cartridge key on the operator panel. The print head carriage will move to the print head rest position, at the left hand side of the printer.

Close the top cover

See Chapter 2 in the User Guide for further details on the handling and care of the ink jet print head.

Loading Paper in the Printer

Pull out the extendible top guide (1) on the ASF and rotate it up to its vertical position (2), to support the paper loaded.

Insert picture

Holding the tab on the right edge of the movable guide on the ASF, pull the guide slightly forwards and move it to its extreme right position (physical right hand margin).

Insert picture

Fan the paper thoroughly.

Align the paper against the fixed left hand guide and load it into the tray, pushing it down carefully until it stops against the feed rollers inside the printer.

Do NOT add paper to the ASF; always remove any existing paper and fan it together with the paper to be loaded.

Position the right guide against the right edge of the paper.

With the printer powered, press Form Feed. The paper moves to the Top of Form (TOF) position. Press Form Feed again, to make sure that the paper feeds smoothly through and exits from the printer, without crushing or skewing.

See Chapter 3 in the User Guide for further information on the types of paper you can use and the page layout.

Printing the "Demo" Page

With the printer powered, print head installed and paper loaded:

Press and hold the On Line key, and press the Install Cartridge key (for at least 2 seconds) on the operator panel.

A sheet of paper will be fed into the printer and the "demo" page will be executed automatically.

Release the keys only after printing has commenced.

Do not open the front cover of the printer while printing is in progress.

Once the "demo" page is printed, the printer returns On Line.

To print another "demo" page, press and hold On Line and then press Install Cartridge (for at least 2 seconds).

To suspend printing temporarily, press On Line (pressing this key a second time will cause printing to continue).

The "demo" page lists the principal features of your printer and contains a nozzle test that gives a graphic representation of the functioning of the print head.

The "demo" page contents may vary with respect to that illustrated here, but this will not affect the functioning of your printer in any way.

If you have inserted a color print head, the same key sequence will cause the same "demo" page to be printed in color.

-

Installing Printer Software

The diskette supplied with your printer contains the SuperScript™ 100C high quality color printer driver.

For Windows® users: to work in Windows® 3.1/3.11 or Windows® 95 environment, you MUST first install the driver. This driver gives you access to all the printer features.

For DOS users: please refer to the chapter "Using Software" in the User Guide.

The contents of the diskettes guarantee compatibility with the specific operating environments and provide a user-friendly interface for programming the printer. The diskettes have a "Read-Me" file and requirements and last minute information on your driver. This file should be read BEFORE installing your driver (for Windows® 3.1/3.11 users, open the file through the "Write" application; for Windows® 95 users, through "WordPad" specifying the file name README.WRI).

Before installing any printer driver, we recommend that you make a back-up copy of the original diskettes and then use this copy for the installation procedure.

This will allow you to keep the original diskettes as masters so that, should any problem arise with the back-up copy, you can make another copy.

Installing the SuperScript 100C color printer driver

System requirements:

Windows 3.1 or later,

PC 386 or later with at least 2 MEGA Bytes of RAM,

1 MEGA Bytes of free disk space.

Installation procedure in Windows® 3.1/3.11 environment

To choose the driver language you require and then install the driver, proceed as follows:

1)Insert the specific diskette in drive A of your PC.

2)Activate Windows® environment (if necessary, consult your Windows® user manual).

3)Now activate the Control Panel in the Main group, clicking twice with your mouse indicator on the corresponding icon.

4)Select the Printers icon, in the same way.

5)If the Installed Printers box is empty, click on Install..

6)If the Installed Printers box already contains one or more driver names, click on Add, select Install Unlisted or Updated Printer in the List of Printers and then click on Install… .

7)Check that the Install Driver window already indicates the drive (usually A) in which you have inserted the driver diskette, otherwise, click on the drive name and change it, using your PC keyboard.

8)Click on OK to display the driver name.

9)The Install Driver window will now show the driver you have selected; click on.

10)The Add Unlisted or Updated Printer window contains the list of drivers present on

the diskette. Select the driver with your printer name and click on OK.

11)Your driver is now installed and your printer name appears in the List of Printers.

12)With your printer name highlighted, click on the Set as Default Printer button, so

that your printer will be active in all your Windows® applications.

13)Check your printer connection by clicking on the Connect.. button. By default, your

printer will be connected on the LPT1 port which corresponds to the hardware connection of a parallel interface cable.

14)Click on the Close button of the Printers dialogue box.

For further information, consult your Windows® 3.1/3.11 documentation.

Installation procedure in Windows® 95 environment

To install the driver using the Plug and Play feature, proceed as follows:

Your printer must be powered, connected to your PC and NOT in error mode (no LED's Flashing).

1)Insert the diskette in drive A of your PC.

2)Activate Windows® 95; if already active, execute the "shut down" command and select restart (if necessary, consult your Windows® user manual).

3)A window, indicating that a new peripheral has been detected (New hardware found and the printer name), is displayed.

The same window shows the Driver from disk provided by hardware manufacturer option

already highlighted. Click on the OK button.

4)With the Install from Disk window displayed, insert the specific driver diskette in the drive selected, specify this drive and click on OK.

5)Your printer name is displayed in the Select Device window. Click on OK.

6)The Add Printer Wizard window is displayed. If there are no printer drivers already installed on your system, your printer will be installed as the Default printer. If other drivers are already installed, you will be asked if you want to use this printer as the default. Click on Yes.

7)Click on Next. The same window will prompt you to print a Test Page. Click on Yes, if you want to be sure that the driver has been installed correctly. This page also gives you a list of all the files that have been copied into your system during installation.

8)Your driver is now installed. A window will ask you if the test page has been completed. An affirmative reply indicates that the driver is installed correctly.

For further information, consult your Windows® 95 documentation.

See Chapter 4 in the User Guide for more details on the drivers and printer setup.

Help!

To simplify the use of the printer, and to help you if you have problems, this printer has a template containing a series of operating instructions embossed on the inside of the front cover. The flashing of the two light indicators (LED's) signals the need for operator intervention. Should this occur, proceed as follows:

Open the top cover of the printer.

Check the position of the print head carriage, which will correspond to one of the four action items on the template:

1)Check paper,

2)Change color/black switch position,

3)Change ink cartridge,

4)Change print head.

Action items 2, 3 and 4 are illustrated on the template.

For full details, see the section entitled "Embossed Template" in Chapter 1 of the User Guide.

If you have problems with any operating procedure, or are unable to perform a specific function, always check that you have followed the instructions as given. If a repetition of the instructions is unsuccessful, see the section entitled "Problems and Solutions" in Chapter 5 of the User Guide.

Table of contents

 

 

 

1. User Interface

 

3. Paper

 

Embossed Template

1-1

Types

3-1

Error

Conditions and corrective

1-1

Dimensions

3-2

Print

head replacement.

1-2

Insertion

3-2

Print

head adjustment

1-2

Automatic Feed

3-2

Operator Panel

1-3

Semi-automatic feed

3-2

Basic

key functions

1-3

Envelopes

3-3

Special key functions

1-4

Print Area

3-4

Light

indicator (LED) functions

1-4

Single sheets

3-4

 

 

 

Envelopes

3-5

2. Ink Jet Print Head

 

4. Using Software

 

Replacing the Print Head

2-1

Modifying the Settings in Your

4-2

Print

head removal

2-2

Printer

4-4

Print

head insertion

2-3

DOS Environment

4-5

Using a

Color Print Head

2-3

Running the Printer Set-Up

 

Print Head Care

2-4

Utility

 

Printing the "demo" page

2-5

 

 

Clearing the print head nozzles

2-5

 

 

Cleaning the print head

2-6

 

 

5. Troubleshooting

 

 

 

General

Care

5-2

 

 

Error Conditions indicated By Print Head

5-2

 

 

Position

 

 

 

 

Problems and Solutions

5-3

 

 

Installation

5-3

 

 

Paper

 

5-4

 

 

Print

Head

5-6

 

 

Printing

5-8

 

 

Appendices

A.Supplies and Optional Items

B.Printer Settings

C.Command Codes

D.Product Characteristics

E.Getting Service and Support

G.Glossary

Index

User Interface

Embossed Template

On the inside of the top cover of the printer, there is an embossed template. This template illustrates the operating procedure for changing the print head and how to adjust the print head position if you wish to print on envelopes. It also indicates four error conditions.

Error conditions and corrective action

The four error conditions are:

1. CHECK PAPER

There is no paper in the ASF, or there is a paper jam. See Chapter 3 for the paper

loading procedure and Chapter 5 for information on how to clear paper jams.

2.CHANGE BLACK/COLOR SWITCH POSITION

The position of the print head selection lever is not compatible with the type

of

print head you have inserted. See Chapter 2 for information on the use of the print

head selection lever.

3.CHANGE INK CARTRIDGE

The print head (ink cartridge) requires replacing. See Chapter 2 - Replacing the Print Head.

4.CHANGE PRINT HEAD

There is no print head in the printer, the type of print head you have inserted

is not

compatible with the printer driver selected, or the Install Cartridge key has been

pressed. See Chapter 4 for information on monochrome/color printer drivers.

If one of these error conditions occurs, any printer operation is interrupted, the On Line and Power LED's start to flash and the print head carriage is positioned to indicate the action required.

If there is no operator intervention within 60 seconds(with a monochrome print head inserted) of the error being signaled, the print head carriage returns to its rest position. To return the print head carriage to the error indication, press Install Cartridge.

*30 seconds, if you are using a color print head

**The print head carriage will not return to its rest position if there is no print head inserted or if the print head selection lever is not in the correct position.

Once you have corrected the error condition, press Install Cartridge to return the print head carriage to its rest position, so that the printer can resume operating.

Further information regarding these and other types of operating errors is available in Chapter 5 - Troubleshooting.

Print head replacement

This part of the template illustrates the print head/ink cartridge replacement procedure. It is complementary to the description in the corresponding sections in Chapter 2.

Print head adjustment

This part of the template illustrates the adjustment switch, depending on the type of document you are using

Operator Panel

This section describes the functions of the keys and light indicators (LED's) on the operator panel.

The behavior of the keys and light indicators on the operator panel will depend on the printer's status:

Printer states:

free: no data to be printed;

busy: from the reception of data until the completion of its printing;

standby: printer powered but dormant (more than two minutes have elapsed since last interchange with host).

special function mode : operating mode independent of host.

Basic key functions

 

 

 

 

 

 

 

 

 

Function

Key

Description

 

 

Printer ready/Pause

On Line

When the printer

is ON LINE, the On Line light

 

 

indicator is lit

and the printer can process and

 

 

print data received

from your computer.

 

 

When the printer

is

OFF LINE (pause),the print head

 

 

carriage returns

to

its rest position at the

 

 

physical left margin. The On Line light indicator

 

 

is off and any printing operation is suspended.

Print head positioning

Install

The first time it is pressed, the print head moves

 

Cartridge

to the head loading

position (position 4 of the

 

 

template). The second time it is pressed, the print

 

 

head returns to its

rest position (provided that the

 

 

print head lever

is

in the correct position

 

 

for the type of print head inserted. The lever must

 

 

NOT be forced and must be moved ONLY when the print

 

 

head carriage is

in

the loading position).

Paper load/ eject

Form Feed

Loads a sheet of

paper to the Top of Form (TOF)

 

 

position. If paper

is already present in the

 

 

printer, causes its

expulsion to the output tray.

Special key functions

Function

"Demo" page

Print test

Reset

Hex dump

Exit from Hex dump

Key(s)

On Line held

+

Install Cartridge (at least 2 s)

Press all three keys simultaneously release them only when the Power light indicator goes off, then press On Line

three times

On Line held

+

Form Feed (at least 3 s)

Press all three keys simultaneously; release them only when the Power light indicator goes off. then press On Line, Form Feed and Install Cartridge,, in this order.

On Line held +

Form Feed

Description

The "demo" page is printed. It will be in color or monochrome, depending on the type of print head you have inserted.

The print test is printed. It will be in color or monochrome,,

depending on the type of print head you have inserted.

Returns the printer to its power on condition.

If done during data transmission/printing, the information is lost.

All subsequent data transmitted to the printer will be printed in its hexadecimal format.

This feature should be used only under technical guidance, as it can generate extremely long print-outs. See Chapter 5 - Troubleshooting.

Reset

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