NECCare TM
NECCare Standard
/
300
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Maintenance and Service
Warranty Program
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NECCare Service
Proprietary Notice and Liability Disclaimer
The information disclosed in this document, including all designs and related materials, is
the valuable property of NEC Corporation of America, (“NECAM”) and/or its licensors.
NEC Corporation of America and/or its licensors, as appropriate, reserve all patent,
copyright and other proprietary rights to this document, including all design,
manufacturing, reproduction, use, and sales rights thereto, except to the extent said rights
are expressly granted to others.
The NEC Corporation of America product(s) discussed in this document are warranted in
accordance with the terms of the Limited Warranty Statement accompanying each
product. However, actual performance of each product is dependent upon factors such as
system configuration, customer data, and operator control. Since implementation by
customers of each product may vary, the suitability of specific product configurations and
applications must be determined by the customer and is not warranted by NEC
Corporation of America
To allow for design and specification improvements, the information in this document is
subject to change at any time, without notice. Reproduction of this document or portions
thereof without prior written approval of NEC Corporation of America is prohibited.
Trademarks
NEC and NECCare are registered trademarks of NEC Corporation and is used under license.
PN: 460-00001-005 May © 2008
Copyright 2002 - 2008
NEC Corporation of America
10850 Gold Center Drive, Suite 200,
Rancho Cordova, CA 95670
All Rights Reserved
NECCare Service
Contents
Introduction.........................................................................................................................4
Warranty Registration .........................................................................................................4
Program Highlights.............................................................................................................4
Supplemental Professional Service.....................................................................................5
Installation Services ............................................................................................................5
Relo cation Service s .......................................................................................................5
Additional Service and Support Options ............................................................................6
Registered Limited Warranty..............................................................................................6
Who is Protected? ...............................................................................................................7
What is Covered and What is Not Covered? ......................................................................7
What NEC Corporation of America Will Pay for and what NEC Corporation of America
Will Not Pay for................................................................................................................. 8
How You Can Get Warranty Service..................................................................................8
Limitation of Damages and Implied Warranties .................................................................9
NECCare Service
Introduction
Warranty Registration
Program Highlights
NEC Corporatio n o f A me ri c a , “NECAM”, of fer s o n e o f t he
str ongest warran t y p r o g r a ms i n the computer ind u s t r y
including NE CC a r e S t a n d ar d, Gold and Platin u m M a i nt e na nce
and Warranty Ser v i c e s . T hi s d o c ument will foc us o n t h e
NECCare Standard /3 0 0 p r ogr a m fo r the Express58 0 0 / 3 0 0
Series Fault T o l e r a n t S e r ve r s.
For efficient ser v i c e , r e gi s t e r yo ur system online a t :
http://www.necam.com/registration
Upon receipt o f t he r e g i st r at i o n i nfo r ma tion, your ne w NE C
product, as we ll a s p r o v i d in g yo u wi t h p r oduct update s a n d
program informa t i o n .
NEC Corporatio n o f A me ri c a ’s NECCare Sta nd a r d / 3 0 0
Maintenance and S e r v i c e Warranty Program o f f e r s yo u t he
fo llowing bene fi ts :
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1-year Standard L i m i t e d W ar ra n ty coverage
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1 year of Custo me r R e p l a ce me nt Units (CRU) part s
replacement:
♦
For those parts de s i g n a t e d as CRU, NECAM wi l l
provide a part s hip m e n t t o t h e c usto mer within 3
business days a f ter r e c e i p t o f the d efective part.1
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Toll-free hard ware t e c h n i cal support five d a y s a w e e k , 9
hours a day (8 A M t o 5 P M lo ca l time in the co nt i n e n t a l U S
and Canada) Mo n d a y t h r o ugh Fr id ay.
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90 days telepho n e s u p p o r t f o r preloaded soft war e , ( Win d o ws
Operating Syste m ) .
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90 days of suppor t f o r s o ft wa r e included in the b a s e u n i t
(BIOS, Expres sB u i l d e r a nd FT Manage me nt s o f t wa r e )
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Available upgrade o p t i o n s fo r s up p lemental servic e s a n d o r
upgrade to Gold S u p p o r t co ve r ag e.
1
Exception: Backplane will be replaced on-site Next Business Day provided call for support is received by 3:00pm,
PST. NECAM is not responsible for service calls missed outside the control of NECAM. If your location is outside
of a NECAM authorized third-party provider’s service coverage area, the response time may be longer and or an
additional travel charge may be assessed. In some cases on-site service may not be available. All service response
times are contingent upon parts availability.
NECCare Service
Supplemental Professional Service
NECCare Ser vice s a r e d e si gne d to reduce risks a n d p r o t e c t
your IT invest me n t w i t h t h e NE C Express5800/300 S e r i e s
Server through w a r r a n t y a n d ma intenance,
imp lementatio n/in st a l l a t i o n a nd r e location service s .
Installation Services
NEC installatio n s e r v i c e s a r e r eq uir ed when impleme n t i n g a n
NEC Express5800 / 3 0 0 S e ries Server. Installat i o n s e r vi c es a r e
fe e -b ased and will b e c o n d uc t e d b y an NEC Syste m s E n g i n e e r
(SE) and or b y a n A u t h o r iz e d N E C Service Pro v i d e r .
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Requires prepla n n i n g f o r in s t al l at ion b y NECAM a nd t h e
Customer. An I n s t a l l a t i o n Si t e Preparation Guid e w i l l b e
delivered and a gr e e d u p o n b e tween the Custo mer a n d
NECAM prior to i n s t a l l a t io n . T his document wi l l p r o v i d e an
outline of the in st a l l a t i o n p la ns a nd p rocesses.
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Installation wil l ta k e a m i n i mu m o f o ne (1) day for
hardware and o ne (1 ) d a y each to implemen t / i n s t a l l e i th er
SRE scripts for up t o 2 a pplications or for Ac t i v e U p g r ade
Standard impleme n t a t i o n . Hardware installa tio n i n cl ud e s ;
hardware, oper a ti n g s y s t e m, ne two r k connection,
configuration and a d m i n i s t r a to r t r a ining. Anythi n g b e y o n d
one (1) day wi ll req u i r e a dditio nal fees.
Rel ocati on Ser vi ces
NEC Relocatio n s e r v i c e s ar e a va i la b le as a fee-based ser v i c e
delivered by an N E C S E an d o r an Authorized N E C S e r vi c e
Provider to help C u s t o m e rs p ro te ct t heir IT invest me n t s b y
reducing risks, i n c l u d i n g mi ni ma l downtime, that ar e k no w n t o
be associated wi t h r e l o c a t io n.
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NECAM or t he A u t h o r i z e d Se r vi c e P rovider will w o r k w i t h
the Customer to a s s i s t wi t h p la nni ng and coordination o f t h e
move.
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Damage caused b y r e l o c a tio n without the a ss i s t a n c e o f NE C
is not covered u nder t h i s wa r ra nt y p r ogram. Please r e f e r t o
the section “W hat i s C o v er e d a nd W hat is Not Cov e r e d ” f o r
more informatio n .
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Servers moved wi t h o u t t he assistance of NE C m a y re q ui r e
recertification to v a l i d a t e wa r r a nt y.
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The original sh ip p i n g c a r t o n sho ul d b e r etained for li mi t i n g
risks associated wi t h r e l o catio n.
NECCare Service
Additional Service and Support Options
Once registered fo r t h e N ECCare Service S up p o r t p r ogr a m,
NEC Corporatio n o f A me ri c a o ffers a optional up g r a d e d
service and s upp o r t p r o gr ams. These progra ms c a n b e
purchased direct l y f r o m NE C Co rp oration of A me r i c a ,
separately or i n co m b i n a t io n.
NEC offers bot h a W a r r a n t y E xte nsion program a n d a n
upgraded Gold/300 M a i n t en a nc e and Service option.
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Warranty Extens i o n s
♦
Warranty extens i o n s a r e ava il a b le for the
Standard/300 Ma i n t e n a n c e a n d Se r vice program.
Extensions are a va i l a b l e for Year 2 and for Y e a r s 2
and 3.
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Gold/300 Maint en a n c e a n d Service offer s;
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24x7 Phone suppo r t
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Next Day Adva nc e d C r u
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Email Alert Mo n i t o r i n g
Registered Limited Warranty
NEC Corporatio n o f A me ri c a wa rrants this Prod uc t t o b e fr e e
fr om defects in ma ter i a l a nd wo r kmanship, and a g r e e s t o r e p ai r
or replace an y p a r t o f t he e n c lo s ed unit that prov e s d e f e c t i v e
under these terms a n d c o n d i ti o ns.
If service requir e s t h e r e p la c e me nt of any parts, c o m p o ne nt s ,
or modules, t he rep l a c e m e n t i t ems become the pro p e r t y o f
Customer and t h e r e p l a c e d it e ms b ec o me the propert y o f
NECAM. The warr a n t y p er io d for the Machine i s f r o m i t s
original Date o f I n s t a l l a t i on; the date on the i n v o i c e i s
considered the D a t e o f I nst a lla tio n unless NEC no t i f i e s yo u
otherwise.
NECAM ma y use n e w , u sed, serviceable, or re c o n d i t i o ne d
parts, compone n t s , o r m o dul e s that are in good wo r k i n g o r d e r
as replacement s. R e p l a c e me nt items shall be o f l i k e k i nd a nd
quality of those r e p l a c e d . Sp ar e p ar ts are warrante d f o r n i n et y
(90) days.
If you do not re g i s t e r y o ur Server with NE C A M , y ou wi l l b e
required to prese n t p r o o f of purchase as ev i d e n c e o f yo ur
entitlement for warr a n t y se r vi c e. Please retain you r p r o o f o f
purchase with yo ur r e c o r ds.
NECCare Service
Who is Protected?
This warrant y m a y b e e n f orced only by the or i g i n a l p u r c ha se r
of the Product a nd i s n o t tr a ns fe r ab l e .
What is Covered and What is Not Covered?
Except as specif ied b e l o w, t hi s wa r ra nt y covers all de fec ts i n
material or work ma n s h i p in this Product. The fo l l o w i n g ar e no t
covered by this wa r r a n t y :
1. Any Product t hat i s n o t d i st r i b uted in the U.S. A . o r C a n a d a
by NEC Corpora t io n o f Am e r ic a .
2. Any Product on w h i c h t he se r ial number has b e e n d e f a ce d ,
modified, or re mo v e d .
3. Any Product t hat h a s b e e n r e mo ve d from the U.S. A . o r
Canada.
4. Damage, deter io r a t i o n , o r ma l function resulti n g f r o m :
♦
Accident, misu se, a b u s e , ne gl e c t , fire, water,
lightning or ot her a c t s o f na tur e, improper sto r a g e ,
unauthorized Pro d u c t m o dif i c a tio n, or failure to
fo llow instruction s s u p p l i e d wi t h the P roduct.
♦
Alteration, repair or a t t e mp t ed repair by a n yo n e n o t
authorized by NE C C o r p o ra t i o n o f America.
♦
Any shipment, re s h i p m e n t or physical mo ve m e n t o f
the Product (clai m s m u s t be presented to t he
carrier).
♦
Relo cation, remo va l , i n s t a l l a ti o n o r re -installation o f
the Product not ma n a g e d by NECAM.
♦
Any other cause t h a t d o e s no t r elate to a Prod uc t
defect.
5. Cartons, carr yi n g c a s e s , e xt e r na l c abinets, mag net i c o r
digital tapes, or a n y a c c e ss o r ies used in co n nec t i o n w i t h
the Product.
6. This warrant y co v e r s o n l y N EC Corporation o f A m e r ic a supplied compon e n t s . S e r vi ce r e q uir ed as a result o f t h i r d
party compo ne nt s i s n o t c overed under t hi s wa r r a n t y,
including third -p a r t y s o ft w a r e e ve n if it is distrib u t e d b y
NECAM.
NECCare Service
What NEC Corporation of America Will Pay for and what NEC Corporation of
America Will Not Pay for
NEC Corporatio n o f A me ri c a wi ll pay labor a nd m a t e r i a l
expenses for co ver e d i t e ms , b ut NEC Corporatio n o f A me r i c a
wi ll not pay for t h e f o l l o wi n g :
1. Re mo va l or installation c har g e s .
2. Payment of shippi n g a n d r el a t ed c ha r ge s incurred in
returning the Prod u c t fo r wa rr a nt y r e p air.
3. Co s ts of initial tec h n ic a l a d j us t me nt s ( se t -up ), including
adjustment of u ser c o n t r o ls.
How You Can Get Warranty Service
Express5800/30 0 S e r i e s NECCare customer s i n t h e co n ti ne ntal
U.S. and Canada h a v e o n e p ho ne number to use w he n c a l l i n g
fo r technical supp o r t o r h ar d wa r e r e p air on their
Express5800/FT ser v e r . Ca l ls for initiating a r e p a i r r e q ue st
should be made b y c a l l i n g 1 - 8 66 -269-1239. Be p r e p a r e d to
provide the Seri a l N u m b e r to your server to N E C f o r q ui c k
response.
NEC Corporatio n o f A me ri c a ma y r equire that yo u p r o v i d e t he
original bill of sa l e o r r e c eipt as proof o f p u r c h a s e i n o r d er to
obtain warrant y s e r v i c e . Please retain such pro o f o f p u r c ha se
wi th your records
For easy referen c e , wr i t e down your Serial N u mb e r h e r e a nd
keep this docu me n t i n a s af e a nd a c c essible locatio n .
SN__________ _ _ _ _ _ _ ____________ _ _ _ _ _ _ __ _ _ __ _ _ __
When arrangi n g f o r a h a r dware repair, you wi ll s p e a k wi th a
trained technicia n. T h e t ec h n ic i an will determine wh e t h e r yo u
have a hardware o r s o f t wa r e fa i lure and then will p r o v i d e y o u
wi th the appropria te s e r v i c e o pt i o ns. If appropriat e , y o u wi l l
be given instruc t io n s o n ho w to r et ur n yo ur CRU part in a
NECAM suppl ied b o x . Y ou ma y b e given a re fere nce n u m b er
that you should r e t a i n f o r yo ur re c o rd s.
If NEC authorize s o n - s i t e s e r vi ce fo r yo ur repair, a qua li fi e d
technician will arr i v e a t y our si t e the next business d a y fro m
the time of dispat c h . I f you a r e located outside o f a s e r vic e
coverage area, tra v e l c h a r ge s wi l l be applied.
All parts or syst e m s r e t u r ne d to NECAM must b e a c c o mp anied
wi th an RMA (Re t u r n M a t e r i a l Authorization) n u m b e r . T o
obtain an RMA n u m b e r fo r product return, plea s e c o n t a c t the
FT Customer S u p p o r t l i ne at: 1 -8 66-269-1239.
NECCare Service
Limitation of Damages and Implied Warranties
NEC Corporatio n o f A me ri c a 's so le lia b ility for any de fe c t i v e
product is limit e d t o t h e r epair or replace me n t o f t h e pr oduc t
at our option. NE C C o r p o ra t i o n o f America shall n o t b e l i a b l e
fo r:
1. Damage to other prop e r t y c a u se d b y any defects i n t h i s
product, dama ge s b a s e d upon inconvenience, l o s s o f us e o f
the product, los s o f t i m e or data, commercial lo s s ; o r
2. Any o ther damages o f a n y ki n d .
NEC CORPOR A T I O N O F AMERICA M A K E S N O OTH ER
EXPRESS WAR R A N TY WI TH RESPECT TO T H I S
PRODUCT. A N Y I M P L IED WARRAN TI E S , I N C L UD ING
BUT NOT LIM I T E D T O ANY IMPLI ED W A R R AN TY O F
MERCHANTAB I L I T Y OR FITNESS, AR E L I M I TE D IN
DURATION TO T H E TER M OF THE E X P R E S S
WARRANTY S T A T E D HER EIN. LIABIL I T Y F O R
CONSEQUEN T I A L O R INCIDENTAL D A M A G E S U N DER
ANY WARRAN T I E S I S EXCLUDED T O T H E E XT ENT
PERMITTED BY L A W .
Note:
Some states a nd p r o v i n c es d o not allow the e x c l u s i o n
or limitation o f i nc i d e n t a l or consequentia l d a m a g e s , so t he
above limitatio n o r e x c l usi o n ma y no t apply to you. So m e
sta tes do not allo w l i m i t a t i o ns o n ho w long an imp l ied
wa rranty lasts, so t h e a b o v e li mi t a tio n may not app l y t o y o u.
This warrant y g i v e s y o u s p ec i fi c l e ga l r ights, and you ma y a l s o
have other righ ts t h a t v a r y fr o m sta te to state and p r o v i n c e t o
province.
Note:
All Products r e t u r n e d to N E C Corporatio n o f A m e r i c a
fo r service M U S T h a v e p ri o r a p proval. This ma y b e o b t a i ne d
by calling 1-86 6 - 2 6 9 - 1 2 39.
This Product is w a r r a n t e d in accordance wit h t h e t e r ms o f t h is
limited warra nt y. C o n s umers are cautio ned t ha t P r o d uc t
performance is a f f e c t e d b y sys te m c o nfiguration, so ft w a r e , t h e
application, custo me r d a t a , a nd o pe r at o r control of the s ys t e m ,
among other fac t o r s .
While NEC Corpor a t i o n o f America products are c o n si d e r e d to
be compatible w it h m a n y sys te ms , the sp ecific functio n a l
imp lementatio n b y t h e c u s t o me r s o f the product ma y var y.
Therefore, the s u i t a b i l i t y of a p r oduct for a spec i f i c p u r p o se or
application must be d e t e r m i ned by the custome r a n d i s no t
wa rranted by NE C C o r p o rati o n of America.
NECCare Service
It ’ s q ui c k an d c o n v e n i e n t t o r e gi s t e r your ne w N EC Corporati o n of A merica
Express5800/ 30 0 S e r i e s S e r ver to recei ve f a s t s e r vice and support. It’s easy!
To register online, j ust go to:
http://www.necam.com/registration
NECCare Service
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460460
460-00001-005
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