NEC Standard 300 User Manual

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NEC Standard 300 User Manual

NECCare Standard/300

Maintenance and Service

Warranty Program

NECCare TM

NECCare Service

Proprietary Notice and Liability Disclaimer

The information disclosed in this document, including all designs and related materials, is the valuable property of NEC Corporation of America, (“NECAM”) and/or its licensors. NEC Corporation of America and/or its licensors, as appropriate, reserve all patent, copyright and other proprietary rights to this document, including all design, manufacturing, reproduction, use, and sales rights thereto, except to the extent said rights are expressly granted to others.

The NEC Corporation of America product(s) discussed in this document are warranted in accordance with the terms of the Limited Warranty Statement accompanying each product. However, actual performance of each product is dependent upon factors such as system configuration, customer data, and operator control. Since implementation by customers of each product may vary, the suitability of specific product configurations and applications must be determined by the customer and is not warranted by NEC Corporation of America

To allow for design and specification improvements, the information in this document is subject to change at any time, without notice. Reproduction of this document or portions thereof without prior written approval of NEC Corporation of America is prohibited.

Trademarks

NEC and NECCare are registered trademarks of NEC Corporation and is used under license.

PN: 460-00001-005

May © 2008

Copyright 2002 - 2008

NEC Corporation of America

10850 Gold Center Drive, Suite 200,

Rancho Cordova, CA 95670

All Rights Reserved

NECCare Service

Contents

Introduction.........................................................................................................................

4

Warranty Registration.........................................................................................................

4

Program Highlights.............................................................................................................

4

Supplemental Professional Service .....................................................................................

5

Installation Services ............................................................................................................

5

Relo catio n Ser vice s .......................................................................................................

5

Additional Service and Support Options ............................................................................

6

Registered Limited Warranty..............................................................................................

6

Who is Protected? ...............................................................................................................

7

What is Covered and What is Not Covered? ......................................................................

7

What NEC Corporation of America Will Pay for and what NEC Corporation of America

 

Will Not Pay for.................................................................................................................

8

How You Can Get Warranty Service..................................................................................

8

Limitation of Damages and Implied Warranties .................................................................

9

NECCare Service

Introduction

NEC Corpora tio n o f A me rica, “NE CAM”, o ffer s o ne o f the stro nge st warra nty progr a ms in the co mp uter ind ustr y including NE CCare Sta nd ard, Gold a nd Platinum M ainte na nce and Warr anty Ser vic es. T his doc ume nt will foc us on the NECCare Sta ndard/300 pr ogra m for the E xpre ss5800/300 Serie s Fa ult T olera nt Ser ver s.

Warranty Registration

For e fficie nt ser vice, r e gister yo ur syste m o nline a t:

http://www.necam.com/registration

Upon r eceip t o f the r e gistratio n infor ma tio n, yo ur ne w NE C product, as we ll a s pro vid ing yo u with prod uc t upd ate s a nd progra m infor ma tion.

Program Highlights

NEC Corpora tio n o f A me rica ’s NE CCare Sta ndard/300 Maintena nce a nd Ser vice Warranty Progra m o ffers yo u the follo wing b e ne fits:

1 - year Sta ndard Limited Warranty co vera ge

1 year o f Custo me r Repla ce me nt U nits ( CRU) p arts replace me nt:

For tho se parts de signate d as CRU, NE CAM will

provide a part ship me nt to the c usto mer within 3 busine ss da ys a fter r ece ipt of the de fective part . 1

T ollfree hard ware tec hnical support five d a ys a week, 9 ho urs a da y (8 AM to 5PM local time in the co ntine ntal U S and Ca nad a) Mo nda y thro ugh Fr ida y.

90 da ys te lep ho ne support for preloaded so ft ware, (Windo ws Operating Syste m) .

90 da ys o f suppor t for so ftware included in the base unit (BIOS, E xpre ssBuilder a nd FT Mana ge me nt so ftwa re)

Available up grade optio ns for supp le me ntal ser vic es a nd or up grade to Gold Support cover age.

1 Exception: Backplane will be replaced on-site Next Business Day provided call for support is received by 3:00pm, PST. NECAM is not responsible for service calls missed outside the control of NECAM. If your location is outside of a NECAM authorized third-party provider’s service coverage area, the response time may be longer and or an additional travel charge may be assessed. In some cases on-site service may not be available. All service response times are contingent upon parts availability.

NECCare Service

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