Mercedes Glc Suv 2020 Owner's Manual
Digital – in the vehicleVehicle document walletDigital – on the InternetDigital – as an app
Familiarize yourself with the con‐
tents of the Operator's Manual
directly via the vehicle's multi‐
media system (menu item "Vehi‐
cle information"). Start with the
quick guide or broaden your
knowledge with practical tips.
Here you can find comprehen‐
sive information about operating
your vehicle and about services
and guarantees in printed form.
You can find the Operator's Man‐
ual on the Mercedes-Benz home‐
page.
The Mercedes-Benz Guides app
is available free-of-charge in
familiar app stores.
É2535843011ÄËÍ
2535843011
Apple®iOS Android
TM
Order no. P253 1104 13 Part no. 253 584 30 11
Edition C-2020
GLC
Operator's Manual
Mercedes-Benz
Mercedes-Benz GLC
Publication details
Internet
Further information about Mercedes-Benz vehi‐
cles and about Daimler AG can be found on the
following websites:
http://www.mbusa.com (USA only)
http://www.mercedes-benz.ca (Canada only)
Documentation team
©
Daimler AG: not to be reprinted, translated or
otherwise reproduced, in whole or in part, with‐
out written permission from Daimler AG.
Vehicle manufacturer
Daimler AG
Mercedesstrasse 137
70327 Stuttgart
Germany
Front passenger airbag warning
Example
&
WARNING Risk of injury or fatal injuries
if the front-passenger airbag is enabled
If the front-passenger front airbag is enabled,
a child on the front-passenger seat may be
struck by the front-passenger airbag during
an accident.
NEVER use a rearward-facing child restraint
system on a seat with an ENABLED FRONT
AIRBAG, DEATH or SERIOUS INJURY to the
CHILD can occur.
Observe the chapter "Children in the vehicle".
As at 28.02.2019
Welcome to the world of Mercedes-Benz
Before you first drive off, read this Operator's
Manual carefully and familiarize yourself with
your vehicle. For your own safety and a longer
operating lifespan of the vehicle, follow the
instructions and warning notices in this Opera‐
tor's Manual. Disregarding them may lead to
damage to the vehicle or injury to people.
Damage to the vehicle resulting from the disre‐
gard of the instructions is not covered by the
Mercedes-Benz Limited Warranty.
The standard equipment and product description
of your vehicle may vary and depends on the fol‐
lowing factors:
R
Model
R
Order
R
National version
R
Availability
Mercedes-Benz reserves the right to introduce
changes in the following areas:
R
Design
R
Equipment
R
Technical features
The equipment in your vehicle may therefore dif‐
fer from that shown in the descriptions and illus‐
trations.
The following documents are integral parts of
the vehicle:
R
Digital Operator's Manual
R
Printed Operator's Manual
R
Maintenance Booklet
R
Equipment-dependent Supplements
Keep these documents in the vehicle at all
times. If you sell the vehicle, always pass all of
the documents on to the new owner.
Mercedes-Benz USA, LLC
Mercedes-Benz Canada, Inc.
A Daimler Company
2535843011
2535843011
Symbols ........................................................ 5
At a glance .................................................... 6
Cockpit ........................................................... 6
Indicator and warning lamps (standard) ........ 10
Indicator and warning lamps (Wide‐
screen Cockpit) ............................................ 12
Overhead control panel ................................ 14
Door control panel and seat adjustment ....... 16
Emergencies and breakdowns ...................... 18
Digital Operator's Manual ......................... 20
Calling up the Digital Operator's Manual ...... 20
General notes ............................................. 21
Protecting the environment .......................... 21
Genuine Mercedes-Benz parts ...................... 21
Operator's Manual ........................................22
Service and vehicle operation ......................23
Operating safety ...........................................24
Declaration of conformity for wireless
vehicle components .....................................25
Diagnostics connection ................................ 26
Qualified specialist workshop ....................... 26
Correct use of the vehicle ............................. 27
Problems with your vehicle ........................... 27
Reporting safety defects ...............................27
Limited Warranty .......................................... 28
QR code for rescue card ...............................28
Data storage .................................................28
Copyright ...................................................... 31
Occupant safety ......................................... 33
Restraint system ...........................................33
Seat belts ..................................................... 35
Airbags ......................................................... 40
PRE-SAFE®system ....................................... 47
Safely transporting children in the vehi‐
cle ................................................................49
Notes on pets in the vehicle .........................64
Opening and closing .................................. 65
SmartKey ...................................................... 65
Doors ............................................................ 70
Cargo compartment ...................................... 74
Side windows ............................................... 79
Sliding sunroof ............................................. 83
Roller sun blinds ...........................................88
Anti-theft protection .....................................90
Seats and stowing ...................................... 94
Notes on the correct driver's seat posi‐
tion ............................................................... 94
Seats ............................................................ 95
Steering wheel ............................................ 103
Easy entry and exit feature .........................104
Operating the memory function .................. 105
Stowage areas ............................................ 106
Cup holder .................................................. 121
Ashtray and cigarette lighter .......................123
Sockets ....................................................... 124
Wireless charging of the mobile phone
and connection with the exterior antenna .. 127
Installing/removing the floor mats .............129
Light and visibility ................................... 130
Exterior lighting .......................................... 130
Interior lighting ........................................... 135
Windshield wiper and windshield washer
system ........................................................ 137
Mirrors ........................................................ 14 0
2
Contents
Operating the sun visors ............................. 143
Climate control ........................................ 145
Overview of climate control systems ..........145
Operating the climate control system ......... 146
Driving and parking ................................. 152
Driving ........................................................ 152
DYNAMIC SELECT switch ............................165
Automatic transmission .............................. 167
Function of 4MATIC .................................... 172
Refueling ..................................................... 172
Parking ........................................................ 174
Driving and driving safety systems .............184
Trailer hitch ................................................. 247
Vehicle towing instructions .........................251
Instrument Display and on-board
computer .................................................. 252
Instrument Display overview ...................... 252
Overview of the buttons on the steering
wheel ..........................................................253
Operating the on-board computer .............. 253
Setting the design ...................................... 255
Setting the area for additional values .........255
Overview of displays on the multifunc‐
tion display .................................................256
Adjusting the instrument lighting ................257
Menus and submenus ................................ 257
Head-up Display ......................................... 263
Voice Control System .............................. 265
Notes on operating safety .......................... 265
Operation ................................................... 266
Using the Voice Control System effec‐
tively ........................................................... 268
Essential voice commands .........................269
MBUX multimedia system ...................... 284
Overview and operation .............................. 284
System settings .......................................... 317
Navigation .................................................. 326
Telephone ...................................................366
Online and Internet functions ..................... 394
Media .......................................................... 401
Radio .......................................................... 408
Sound .........................................................416
Maintenance and care ............................. 420
ASSYST PLUS service interval display ........ 420
Engine compartment .................................. 421
Cleaning and care .......................................428
Breakdown assistance ............................ 437
Emergency ..................................................437
Flat tire ....................................................... 437
Battery (vehicle) ......................................... 443
Tow starting or towing away ....................... 449
Electrical fuses ........................................... 454
Wheels and tires ...................................... 458
Notes on noise or unusual handling char‐
acteristics ...................................................458
Notes on regularly inspecting wheels and
tires ............................................................ 458
Notes on snow chains ................................ 459
Tire pressure .............................................. 460
Loading the vehicle .....................................467
Tire labeling ................................................ 471
Definition of terms for tires and loading ......476
Changing a wheel .......................................479
Emergency spare wheel .............................. 488
Contents
3
Technical data .......................................... 492
Notes on technical data .............................. 492
Vehicle electronics .....................................492
Vehicle identification plate, VIN and
engine number overview .............................494
Operating fluids .......................................... 496
Vehicle data ................................................ 501
Trailer hitch ................................................ 503
Display messages and warning/indi‐
cator lamps .............................................. 505
Display messages .......................................505
Warning and indicator lamps ...................... 553
Index ......................................................... 568
4
Contents
In this Operator's Manual, you will find the fol‐
lowing symbols:
&
DANGER Danger due to not observing
the warning notices
Warning notices draw your attention to haz‐
ards that may endanger your health or life, or
the health or life of others.
#
Observe the warning notices.
+
ENVIRONMENTAL NOTE Environmental
damage due to failure to observe envi‐
ronmental notes
Environmental notes include information on
environmentally responsible behavior or envi‐
ronmentally responsible disposal.
#
Observe environmental notes.
*
NOTE Damage to property due to failure
to observe notes on material damage
Notes on material damage inform you of
risks which may lead to your vehicle being
damaged.
#
Observe notes on material damage.
%
Useful instructions or further information
that could be helpful to you.
X
Instruction
(Q page)
Further information on a topic
Display
Information on the multifunction dis‐
play/media display
+
Highest menu level, which is to be
selected in the multimedia system
*
Corresponding submenus, which are
to be selected in the multimedia sys‐
tem
*Marks a cause
Symbols
5
Left-hand drive vehicles
6
At a glance – Cockpit
1
Steering wheel gearshift paddles
→
169
2
Combination switch
→
131
3
Instrument Display
→
252
4
DIRECT SELECT lever
→
167
5
Media display
→
284
6
Climate control systems
→
146
7
PASSENGER AIR BAG indicator lamp
→
45
8
Control panel for the MBUX multimedia sys‐
tem
→
284
9
Hazard warning lights
→
132
A
Glove box
→
108
B
Stowage compartment
→
108
C
Control knob for volume and switching sound
on/off
→
284
D
Switches the MBUX multimedia system
on/off
→
284
E
Active Parking Assist
→
234
F
ESP
®
→
186
G
Touchpad
→
287
H
ECO start/stop function
→
164
I
Manual gearshifting
→
169
J
Sets the vehicle level
→
216
K
DYNAMIC SELECT switch
→
166
L
Start/stop button
→
153
M
Control panel for the MBUX multimedia sys‐
tem (steering wheel)
→
253
N
Adjusts the steering wheel electrically
→
103
Switches the steering wheel heater on/off
→
103
O
Control panel for:
On-board computer
→
253
Cruise control
→
198
Active Distance Assist DISTRONIC
→
203
P
Diagnostics connection
→
26
Q
Opens the hood
→
421
At a glance – Cockpit
7
R
Electric parking brake
→
180
S
Light switch
→
130
8
At a glance – Cockpit
Instrument Display (standard)
10
At a glance – Indicator and warning lamps (standard)
1
Speedometer
→
252
2
L Distance warning
→
562
3
Ð Electric power steering malfunction
→
556
4
#! Tu rn signal lights
→
131
5
Multifunction display
→
256
6
Tachometer
→
252
7
; Check Engine
→
557
8
% This indicator lamp has no function
9
Electric parking brake applied (red)
→
560
F USA only
! Canada only
A
Brakes (red)
→
560
$ USA only
J Canada only
B
ÿ Coolant too hot/cold
→
557
C
Coolant temperature display
→
252
D
! Electric parking brake (yellow)
→
560
E
! ABS malfunction
→
563
F
6 Restraint system
→
555
G
ü Seat belt not fastened
→
555
H
K High beam
→
131
I
L Low beam
→
130
J
8 Fuel reserve with fuel filler cap location
indicator
→
557
K
Fuel level indicator
L
T Parking lamps
→
130
M
R Rear fog lamp
→
131
N
h Tire pressure monitor
→
566
O
å ESP®OFF
→
563
P
÷ ESP
®
→
563
At a glance – Indicator and warning lamps (standard)
11
Widescreen Cockpit Instrument Display
12
At a glance – Indicator and warning lamps (Widescreen Cockpit)
1
Speedometer
→
252
2
#! Tu rn signal lights
→
131
3
Multifunction display
→
256
4
R Rear fog lamp
→
131
5
K High beam
→
131
L Low beam
→
130
T Parking lamps
→
130
6
Tachometer
→
252
7
ÿ Coolant too hot/cold
→
557
8
Coolant temperature display
→
252
9
L Distance warning
→
562
A
ü Seat belt not fastened
→
555
B
h Tire pressure monitor
→
566
C
Ù Electric power steering malfunction
→
556
D
! Electric parking brake (yellow)
→
560
E
Electric parking brake applied (red)
→
560
F USA only
! Canada only
F
6 Restraint system
→
555
G
Brakes (red)
→
560
$ USA only
J Canada only
H
8 Fuel reserve with fuel filler cap location
indicator
→
557
I
Fuel level indicator
J
ä Suspension malfunction
→
562
K
# Electrical malfunction
→
557
L
; Check Engine
→
557
M
% This indicator lamp has no function
N
! ABS malfunction
→
563
O
å ESP®OFF
→
563
÷ ESP
®
→
563
At a glance – Indicator and warning lamps (Widescreen Cockpit)
13
14
At a glance – Overhead control panel
1
Sun visors
→
143
2
p Switches the left-hand reading lamp
on/off
→
135
3
| Switches automatic interior lighting con‐
trol on/off
→
135
4
G SOS button
→
387
5
c Switches the front interior lighting
on/off
→
135
6
u Switches the rear interior lighting
on/off
→
135
7
p Switches the right-hand reading lamp
on/off
→
135
8
; me button
→
387
9
Eyeglasses compartment
→
108
A
3 Opens/closes the panorama roof with
power tilt/sliding panel
→
83
3 Opens/closes the roller sunblinds
→
83
B
Inside rearview mirror
→
141
At a glance – Overhead control panel
15
16
At a glance – Door control panel and seat adjustment
1
Operates the memory function
→
105
2
Adjusts the seats electrically
→
97
3
Switches the seat heating on/off
→
101
4
Switches the seat ventilation on/off
→
102
5
Operates the outside mirrors
→
140
6
Opens/closes the left side window
→
79
7
Opens/closes the right side window
→
79
8
Opens/closes the tailgate
→
74
9
Opens/closes the rear right side window
→
79
A
Opens/closes the rear left side window
→
79
B
Child safety lock for the rear side windows
→
63
C
Opens the door
→
70
D
Locks/unlocks the vehicle
→
70
E
Sets the seat fore-and-aft position
→
95
F
Adjusts the 4-way lumbar support
→
97
G
Seat adjustment using the multimedia system
→
99
H
Adjusts the head restraints
→
98
I
Adjusts the seat height
→
95
J
Adjusts the seat backrest inclination
→
95
At a glance – Door control panel and seat adjustment
17
18
At a glance – Emergencies and breakdowns
1
QR code for accessing the rescue card
→
28
2
Safety vests
→
437
3
me button and SOS button
→
387
4
Checking and adding operating fluids
→
496
5
Tow-starting and towing away
→
449
6
Flat tire
→
437
7
Starting assistance
→
447
8
Hazard warning lamps
→
132
9
Fuel filler flap with instruction labels for tire
pressure, fuel type and QR code for accessing
the rescue card
→
172
A
Tow-starting and towing away
→
449
B
TIREFIT kit
→
439
At a glance – Emergencies and breakdowns
19
Calling up the Digital Operator's Manual
Multimedia system:
4
©5Info5Operator's Manual
5
Õ
The Digital Operator's Manual describes the
function and operation of:
R
The vehicle
R
The multimedia system
#
Select one of the following menu items in the
Digital Operator's Manual:
R
Search: search for keywords in order to find
quick answers to questions about the opera‐
tion of the vehicle.
R
Quick start: find the first steps towards set‐
ting up your vehicle.
R
Tips: find information that prepares you for
certain everyday situations with your vehicle.
R
Messages: receive additional information
about the messages in the instrument dis‐
play.
R
Bookmarks: gain access to your personally
saved bookmarks.
R
Language: select the language for the Digital
Operator's Manual.
Some sections in the Digital Operator's Manual,
e.g. warning notes, can be opened and closed.
Additional methods of calling up the Digital
Operator's Manual:
Direct access: open the required content in the
Digital Operator's Manual by pressing and hold‐
ing an entry on the tab bar in the multimedia
system:
Instrument Display: call up brief information as
display messages in the instrument cluster.
Voice Control System: call up via the voice
control system
Global search: call up search results for con‐
tents of the Digital Operator's Manual in the
home screen
For safety reasons, the Digital Operator's Man‐
ual is deactivated while driving.
%
The Operator's Manual can also be found in
the Mercedes-Benz Guides app in all com‐
mon app stores.
20
Digital Operator's Manual
Protecting the environment
Plug-in hybrid: observe the notes in the Supple‐
ment. Otherwise, you may fail to recognize dan‐
gers.
+
ENVIRONMENTAL NOTE Environmental
damage due to operating conditions and
personal driving style
The pollutant emission of the vehicle is
directly related to the way you operate the
vehicle.
Operate your vehicle in an environmentally
responsible manner to help protect the envi‐
ronment. Please observe the following rec‐
ommendations on operating conditions and
personal driving style.
Operating conditions:
#
Make sure that the tire pressure is cor‐
rect.
#
Do not carry any unnecessary weight
(e.g. roof luggage racks once you no
longer need them).
#
Adhere to the service intervals.
A regularly serviced vehicle will contrib‐
ute to environmental protection.
#
Always have maintenance work carried
out at a qualified specialist workshop.
Personal driving style:
#
Do not depress the accelerator pedal
when starting the engine.
#
Do not warm up the engine while the
vehicle is stationary.
#
Drive carefully and maintain a suitable
distance from the vehicle in front.
#
Avoid frequent, sudden acceleration
and braking.
#
Change gear in good time and use each
gear only up to Ô of its maximum
engine speed.
#
Switch off the engine in stationary traf‐
fic, e.g. by using the ECO start/stop
function.
#
Drive fuel-efficiently. Observe the ECO
display for a fuel-efficient driving style.
Environmental issues and recommendations:
It is recommended that you re-use or recycle
materials instead of just disposing of them.
The relevant environmental guidelines and regu‐
lations serve to protect the environment and
must be strictly observed.
Genuine Mercedes-Benz parts
+
ENVIRONMENTAL NOTE Environmental
damage caused by not using recycled
reconditioned components
Daimler AG offers recycled reconditioned
components and parts with the same quality
as new parts. The same entitlement from the
Limited Warranty is valid as for new parts.
#
Use recycled reconditioned compo‐
nents and parts from Daimler AG.
General notes
21
*
NOTE Impairment of the operating effi‐
ciency of the restraint systems from
installing accessory parts or from repairs
or welding
Airbags and Emergency Tensioning Devices,
as well as control units and sensors for the
restraint systems, may be installed in the fol‐
lowing areas of your vehicle:
R
Doors
R
Door pillars
R
Door sills
R
Seats
R
Cockpit
R
Instrument cluster
R
Center console
R
Lateral roof frame
#
Do not install accessory parts such as
audio systems in these areas.
#
Do not carry out repairs or welding.
#
Have aftermarket installation of acces‐
sories carried out at a qualified special‐
ist workshop.
You could jeopardize the operating safety of your
vehicle if you use parts, tires and wheels as well
as accessories relevant to safety which have not
been approved by Mercedes-Benz. Safety-rele‐
vant systems, e.g. the brake system, may mal‐
function. Only use Mercedes-Benz Genuine Parts
or parts of equal quality. Only use tires, wheels
and accessories that have been specifically
approved for your vehicle model.
Mercedes-Benz Genuine Parts are subject to
strict quality control. Each part has been spe‐
cially developed, manufactured or selected for
Mercedes-Benz vehicles and fine-tuned for them.
Therefore, only Mercedes-Benz Genuine Parts
should be used.
More than 300,000 different Mercedes-Benz
Genuine Parts are available for Mercedes-Benz
models.
All authorized Mercedes-Benz Centers maintain
a supply of Mercedes-Benz Genuine Parts for
necessary service and repair work. In addition,
strategically located parts delivery centers pro‐
vide for quick and reliable parts service.
Always specify the vehicle identification number
(VIN) (/ page 494) when ordering MercedesBenz Genuine Parts.
Operator's Manual
This Operator's Manual describes all models and
all standard and optional equipment available for
your vehicle at the time of this Operator's Man‐
ual going to press. Country-specific differences
are possible. Note that your vehicle may not be
equipped with all features described. This is also
the case for systems and functions relevant to
safety. Therefore, the equipment on your vehicle
may differ from that in the descriptions and illus‐
trations.
The original purchase agreement for your vehicle
contains a list of all of the systems in your vehi‐
cle.
Should you have any questions concerning
equipment and operation, please consult an
authorized Mercedes-Benz Center.
22
General notes
The Operator's Manual and Maintenance Booklet
are important documents and should be kept in
the vehicle.
Service and vehicle operation
Vehicle operation outside the USA or Canada
When you are abroad with your vehicle, observe
the following points:
R
service points or replacement parts may not
be available immediately.
R
unleaded fuel may not be available for vehi‐
cles with a catalytic converter. Leaded fuel
may cause damage to the catalytic converter.
R
the fuel may have an extremely low octane
number. Unsuitable fuel can cause engine
damage.
Some Mercedes-Benz models are available in
Europe through our European Delivery Program.
For more information, please consult an author‐
ized Mercedes‑Benz service center, or write to
one of the following address:
in the USA:
Mercedes-Benz USA, LLC
European Delivery Department
One Mercedes-Benz Drive
Sandy Springs, GA 30328
in Canada:
Mercedes-Benz Canada, Inc.
European Delivery Department
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9
Maintenance
Your customer advisor confirms the service in
the service report.
Roadside Assistance
The Mercedes-Benz Roadside Assistance Pro‐
gram offers technical help in the case of a
breakdown. Yo ur calls to the toll-free Roadside
Assistance Hotline are answered by our agents
24 hours a day, 365 days a year.
1-800-FOR-MERCedes (1-800-367-6372) (USA)
1-800-387-0100 (Canada)
You can find further information in the
Mercedes-Benz Roadside Assistance Program
brochure (USA) or the "Roadside Assistance"
section in the Service and Warranty booklet
(Canada). Yo u will find both in the vehicle docu‐
ment wallet.
Change of address or change of ownership
In the event of a change of address, please send
us the "Notification of address change" in the
Service and Guarantee booklet or simply call the
Mercedes-Benz Customer Assistance Center
(USA) on the hotline number
1-800-FOR-MERCedes (1-800-367-6372) or Cus‐
tomer Service (Canada) on 1-800-387-0100. We
can then reach you in a timely fashion, if neces‐
sary.
If you sell your Mercedes, please leave all litera‐
ture in the vehicle so that it is available to the
next owner. If you have purchased a used vehi‐
cle, please send us the "Notice of Purchase of
Used Car" in the Service and Guarantee booklet
or simply call the Mercedes-Benz Customer
General notes
23
Assistance Center (USA) at the hotline number
1-800-FOR-MERCedes (1-800-367-6372) or Cus‐
tomer Service (Canada) at 1-800-387-0100.
Possible danger due to substances hazard‐
ous to health
In compliance with Proposition 65 ("Prop65"),
the following detachable label has been added to
each vehicle sold in California:
Operating safety
Plug-in hybrid: observe the notes in the Supple‐
ment. Otherwise, you may fail to recognize dan‐
gers.
&
WARNING Risk of accident due to mal‐
functions or system failures
If you do not have the prescribed service/
maintenance work or any required repairs
carried out, this could result in malfunctions
or system failures.
#
Always have the prescribed service/
maintenance work as well any required
repairs carried out at a qualified spe‐
cialist workshop.
&
WARNING Risk of accident and injury as
a result of incorrect modifications to
electronic component parts
Modification to electronic components, their
software or wiring could impair their function
and/or the function of other networked com‐
ponent parts. In particular, systems relevant
to safety could also be affected.
As a result, they may no longer function as
intended and/or endanger the operating
safety of the vehicle.
#
Never tamper with the wiring and elec‐
tronic component parts or their soft‐
ware.
#
You should have all work on electrical
and electronic components carried out
at a qualified specialist workshop.
Observe the "On-board electronics" section in
"Technical data".
&
WARNING Risk of fire due to flammable
materials on hot parts of the exhaust
system
Flammable material such as leaves, grass or
twigs may ignite if they come into contact
with hot parts of the exhaust system.
24
General notes
#
When driving on unpaved roads or offroad, regularly check the vehicle under‐
side.
#
Remove trapped plants or other flam‐
mable material.
#
If there is damage, consult a qualified
specialist workshop immediately.
*
NOTE Damage to the vehicle
In the following situations, in particular, there
is a risk of damage to the vehicle:
R
The vehicle becomes grounded, e.g. on a
high curb or an unpaved road
R
The vehicle is driven too fast over an
obstacle, e.g. a curb, speed bump or pot‐
hole
R
A heavy object strikes the underbody or
chassis components
In situations such as this, the body, the
underbody, chassis components, wheels or
tires could be damaged without the damage
being visible. Components damaged in this
way can unexpectedly fail or, in the case of
an accident, may not absorb the loads that
arise as intended.
If the underbody paneling is damaged, flam‐
mable materials such as leaves, grass or
twigs can collect between the underbody and
the underbody paneling. These materials may
ignite if they come into contact with hot
parts on the exhaust system.
#
Have the vehicle checked and repaired
immediately at a qualified specialist
workshop.
or
#
If driving safety is impaired while con‐
tinuing your journey, pull over and stop
the vehicle immediately in accordance
with the traffic conditions, and contact
a qualified specialist workshop.
Declaration of conformity for wireless vehi‐
cle components
USA: "The wireless devices of this vehicle com‐
ply with Part 15 of the FCC Rules. Operation is
subject to the following two conditions: 1) These
devices may not cause harmful interference, and
2) These devices must accept any interference
received, including interference that may cause
undesired operation. Changes or modifications
not expressly approved by the party responsible
for compliance could void the user's authority to
operate the equipment."
Canada: "The wireless devices of this vehicle
comply with Industry Canada license-exempt
RSS standard(s). Operation is subject to the fol‐
lowing two conditions: (1) These devices may
not cause interference, and (2) These devices
must accept any interference, including interfer‐
ence that may cause undesired operation of the
device."
USA: "Wireless charging system for mobile devi‐
ces (model: WMI2 Wireless Mobile Interface):
this device complies with Part 18 of the FCC
Rules."
The name and address of the responsible party
is:
peiker acustic GmbH
Max-Planck-Str. 28-32
General notes
25
61381 Friedrichsdorf
Germany
Diagnostics connection
The diagnostics connection is only intended for
the connection of diagnostic devices at a quali‐
fied specialist workshop.
&
WARNING Risk of accident due to con‐
necting devices to the diagnostics con‐
nection
If you connect equipment to a diagnostics
connection in the vehicle, it may affect the
operation of vehicle systems.
As a result, the operating safety of the vehi‐
cle could be affected.
#
Only connect equipment to a diagnos‐
tics connection in the vehicle which is
approved for your vehicle by MercedesBenz.
&
WARNING Risk of accident due to
objects in the driver's footwell
Objects in the driver's footwell may impede
pedal travel or block a depressed pedal.
This jeopardizes the operating and road
safety of the vehicle.
#
Stow all objects in the vehicle securely
so that they cannot get into the driver's
footwell.
#
Always install the floor mats securely
and as prescribed in order to ensure
that there is always sufficient room for
the pedals.
#
Do not use loose floor mats and do not
place floor mats on top of one another.
*
NOTE Battery discharging from using
devices connected to the diagnostics
connection
Using devices at the diagnostics connection
drains the battery.
#
Check the charge level of the battery.
#
If the charge level is low, charge the
battery, e.g. by driving a considerable
distance.
Connecting equipment to the diagnostics con‐
nection can lead to emissions monitoring infor‐
mation being reset, for example. This may lead
to the vehicle failing to meet the requirements of
the next emissions inspection during the main
inspection.
Qualified specialist workshop
Plug-in hybrid: observe the notes in the Supple‐
ment. Otherwise, you may fail to recognize dan‐
gers.
An authorized Mercedes-Benz Center is a quali‐
fied specialist workshop. It has the necessary
special skills, tools and qualifications to cor‐
rectly carry out the work required on your vehi‐
cle. This particularly applies to safety-relevant
works.
26
General notes
For the following, always have your vehicle
checked at an authorized Mercedes-Benz Cen‐
ter:
R
safety-relevant works
R
service and maintenance work
R
repair work
R
modifications as well as installations and
conversions
R
work on electronic components
Mercedes‑Benz recommends a Mercedes‑Benz
service center.
Correct use of the vehicle
If you remove any warning stickers, you or others
could fail to recognize certain dangers. Leave
warning stickers in position.
Observe the following information in particular
when driving your vehicle:
R
the safety notes in this manual
R
technical data for the vehicle
R
traffic rules and regulations
R
laws and safety standards pertaining to
motor vehicles
Problems with your vehicle
If you should experience a problem with your
vehicle, particularly one that you believe may
affect its safe operation, we urge you to contact
an authorized Mercedes-Benz Center immedi‐
ately to have the problem diagnosed and recti‐
fied. If the problem is not resolved to your satis‐
faction, please discuss the problem again with
an authorized Mercedes-Benz Center or, if nec‐
essary, contact us at one of the following
addresses:
In the USA:
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes-Benz Drive
Sandy Springs, GA 30328
In Canada:
Mercedes-Benz Canada, Inc.
Customer Relations Department
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9
Reporting safety defects
USA only:
The following text is published as required of
manufacturers under Title 49, Code of U.S. Fed‐
eral Regulations, Part 575 pursuant to the
"National Tr affic and Motor Vehicle Safety Act of
1966".
If you believe that your vehicle has a defect
which could cause a crash or could cause injury
or death, you should immediately inform the
National Highway Tr affic Safety Administration
(NHTSA) in addition to notifying Mercedes-Benz
USA, LLC.
If NHTSA receives similar complaints, it may
open an investigation, and if it finds that a safety
defect exists in a group of vehicles, it may order
a recall and remedy campaign. However, NHTSA
cannot become involved in individual problems
between you, your dealer, or Mercedes-Benz
USA, LLC.
General notes
27
To contact NHTSA, you may call the Vehicle
Safety Hotline toll-free at 1-888-327-4236
(TTY: 1-800-424-9153) (inside the USA), go to
http://www.safercar.gov; or write to: Adminis‐
trator, NHTSA, 400 Seventh Street, SW., Wash‐
ington, DC 20590, USA.
Further information on vehicle safety can be
found at: http://www.safercar.gov
Limited Warranty
*
NOTE Damage to the vehicle arising
from violation of these operating instruc‐
tions.
Damage to the vehicle can arise from viola‐
tion of these operating instructions.
This damage is not covered either by the
Mercedes-Benz implied warranty or by the
New‑ or Used-Vehicle Warranty.
#
Follow the instructions in these operat‐
ing instructions on proper operation of
your vehicle as well as on possible vehi‐
cle damage.
QR code for rescue card
The QR code is secured in the fuel filler flap and
on the opposite side on the B-pillar. In the event
of an accident, rescue services can use the QR
code to quickly find the appropriate rescue card
for your vehicle. The current rescue card con‐
tains the most important information about your
vehicle in a compact form, e.g. the routing of the
electric lines.
Further information can be obtained at http://
www.mercedes-benz.de/qr-code.
Data storage
Electronic control units
Electronic control units are installed in your vehi‐
cle. Some of these are necessary for the safe
operation of your vehicle, while some assist you
when driving (driver assistance systems). In
addition, your vehicle provides comfort and
entertainment functions, which are also made
possible by electronic control units.
Electronic control units contain data memories
which can temporarily or permanently store
technical information about the vehicle's operat‐
ing state, component loads, maintenance
requirements and technical events or malfunc‐
tions.
In general, this information documents the state
of a component part, a module, a system or the
surroundings such as:
R
Operating status of system components (e.g.
fill levels, battery status, tire pressure)
R
Status messages concerning the vehicle or
its individual components (e.g. number of
wheel revolutions/speed, longitudinal accel‐
eration, lateral acceleration, display of fas‐
tened seat belts)
R
Malfunctions or faults in important system
components (e.g. lights, brakes)
R
Information on events leading to vehicle
damage
R
System reactions in special driving situations
(e.g. airbag deployment, intervention of sta‐
bility control systems)
R
Ambient conditions (e.g. temperature, rain
sensor)
28
General notes
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