Mercedes Glc Coupe 2020 Owner's Manual

Digital – in the vehicleVehicle document walletDigital – on the InternetDigital – as an app

Apple®iOS Android

Familiarize yourself with the con‐ tents of the Operator's Manual directly via the vehicle's multi‐ media system (menu item "Vehi‐ cle information"). Start with the quick guide or broaden your knowledge with practical tips.

Here you can find comprehen‐ sive information about operating your vehicle and about services and guarantees in printed form.

You can find the Operator's Man‐ ual on the Mercedes-Benz home‐ page.

The Mercedes-Benz Guides app is available free-of-charge in familiar app stores.

É2535849109.ËÍ

2535849109

Order no. P253 0975 13 Part no. 253 584 91 09 Edition B 2020

Mercedes-Benz GLC Coupe

GLC Coupe

Operator's Manual

Mercedes-Benz

Front passenger airbag warning

Example

WARNING Risk of injury or fatal injuries if the front-passenger airbag is enabled

If the front-passenger front airbag is enabled, a child on the front-passenger seat may be struck by the front-passenger airbag during an accident.

NEVER use a rearward-facing child restraint system on a seat with an ENABLED FRONT AIRBAG, DEATH or SERIOUS INJURY to the CHILD can occur.

Observe the chapter "Children in the vehicle".

Publication details

Internet

Further information about Mercedes-Benz vehi‐ cles and about Daimler AG can be found on the following websites:

http://www.mbusa.com (USA only) http://www.mercedes-benz.ca (Canada only)

Documentation team

Daimler AG: not to be reprinted, translated or otherwise reproduced, in whole or in part, with‐ out written permission from Daimler AG.

Vehicle manufacturer

Daimler AG Mercedesstrasse 137 70327 Stuttgart Germany

As at 15.11.2018

Welcome to the world of Mercedes-Benz

Before you first drive off, read this Operator's Manual carefully and familiarize yourself with your vehicle. For your own safety and a longer operating lifespan, follow the instructions and warning notices in this Operator's Manual. Disre‐ garding them may lead to damage to the vehicle or personal injury.

Vehicle damage resulting from the disregard of the instructions is not covered by the MercedesBenz Limited Warranty.

The equipment or model designation of your vehicle may vary according to:

Model

Order

National version

Availability

Mercedes-Benz reserves the right to introduce changes in the following areas:

Design

Equipment

Technical features

The equipment in your vehicle may therefore dif‐ fer from that shown in the descriptions and illus‐ trations.

The following are integral parts of the vehicle:

Digital Operator's Manual

Printed Operator's Manual

Maintenance Booklet

Equipment-dependent supplements

Keep these documents in the vehicle at all times. If you sell the vehicle, always pass all of the documents on to the new owner.

Mercedes-Benz USA, LLC Mercedes-Benz Canada, Inc. A Daimler Company

2535849109

Contents

Symbols ........................................................ 5

At a glance .................................................... 6

Cockpit ........................................................... 6

Indicator and warning lamps (standard) .........8

Indicator and warning lamps (Wide‐

screen Cockpit) ............................................ 10

Overhead control panel ................................ 12

Door control panel and seat adjustment ....... 14

Emergencies and breakdowns ...................... 16

Digital Operator's Manual ......................... 18

Calling up the Digital Operator's Manual ...... 18

General notes ............................................. 19

Protecting the environment .......................... 19

Genuine Mercedes-Benz parts ...................... 20

Operator's Manual ........................................ 20

Service and vehicle operation ....................... 21

Operating safety ...........................................22

Declaration of conformity for wireless

vehicle components ...................................... 24

Diagnostics connection ................................ 24

Qualified specialist workshop ....................... 25

Correct use of the vehicle ............................25

Problems with your vehicle ........................... 26

Reporting safety defects ...............................26

Limited Warranty .......................................... 26

QR code for rescue card ...............................27

Data storage .................................................27

Occupant safety ......................................... 32

Restraint system ...........................................32

Seat belts ..................................................... 34

Airbags ......................................................... 39

PRE-SAFE®system ....................................... 46

Safely transporting children in the vehi‐

cle ................................................................48

Notes on pets in the vehicle .........................63

Opening and closing .................................. 64

SmartKey ...................................................... 64

Doors ............................................................ 68

Cargo compartment .....................................72

Side windows ............................................... 77

Sliding sunroof .............................................. 81

Roller sun blinds ...........................................85

Anti-theft protection .....................................85

Seats and stowing ..................................... 89

Notes on the correct driver's seat posi‐

tion ............................................................... 89

Seats ............................................................ 90

Steering wheel ..............................................98

Easy entry and exit feature .........................100

Operating the memory function .................. 101

Stowage areas ............................................ 102

Cup holder .................................................. 119

Ashtray and cigarette lighter .......................120

Sockets ....................................................... 122

Wireless charging of the mobile phone and connection with the exterior antenna .. 125

Installing/removing the floor mats .............126

Light and visibility ................................... 128

Exterior lighting .......................................... 128

Interior lighting ........................................... 133

Windshield wiper and windshield washer

system ........................................................ 135

Mirrors ........................................................ 137

Contents

Operating the sun visors ............................. 140

Climate control ......................................... 141

Overview of climate control systems ........... 141

Operating the climate control system ......... 142

Driving and parking ................................. 148

Driving ........................................................ 148

DYNAMIC SELECT switch ........................... 159

Automatic transmission .............................. 161

Function of 4MATIC .................................... 166

Refueling ..................................................... 166

Parking .......................................................168

Driving and driving safety systems .............. 177

Trailer hitch ................................................ 236

Vehicle towing instructions .........................240

Instrument Display and on-board

computer .................................................. 241

Instrument Display overview .......................241

Overview of the buttons on the steering

wheel ..........................................................242

Operating the on-board computer .............. 243

Setting the design ....................................... 244

Setting the area for additional values .........245

Overview of displays on the multifunc‐

tion display .................................................245

Adjusting the instrument lighting ................246

Menus and submenus ................................. 246

Head-up Display ......................................... 253

Voice Control System .............................. 255

Notes on operating safety .......................... 255

Operation ................................................... 256

Using the Voice Control System effec‐

tively ........................................................... 258

Essential voice commands .........................259

MBUX multimedia system ....................... 274

Overview and operation .............................. 274

System settings .......................................... 310

Fit & Healthy ............................................... 319

Navigation .................................................. 324

Telephone ...................................................366

Online and Internet functions ..................... 393

Media .........................................................400

Radio .......................................................... 407

Sound .........................................................415

Maintenance and care ............................. 41 9

ASSYST PLUS service interval display .........419

Engine compartment .................................. 420

Cleaning and care ....................................... 427

Breakdown assistance ............................ 437

Emergency ..................................................437

Flat tire ....................................................... 437

Battery (vehicle) ......................................... 443

Tow starting or towing away ....................... 449

Electrical fuses ........................................... 454

Wheels and tires ...................................... 458

Notes on noise or unusual handling char‐

acteristics ...................................................458

Notes on regularly inspecting wheels and

tires ............................................................ 458

Notes on snow chains ................................ 459

Tire pressure .............................................. 460

Loading the vehicle .....................................467

Tire labeling ................................................ 471

Contents

Definition of terms for tires and loading ...... 476

Changing a wheel .......................................479

Emergency spare wheel .............................. 488

Technical data .......................................... 490

Notes on technical data .............................. 490

Vehicle electronics .....................................490

Vehicle identification plate, VIN and

engine number overview ............................ 492

Operating fluids .......................................... 494

Vehicle data ................................................ 500

Trailer hitch ................................................. 501

Display messages and warning/indi‐

cator lamps .............................................. 503

Display messages .......................................503

Warning and indicator lamps ...................... 552

Index ......................................................... 568

Symbols

In this Operator's Manual, you will find the fol‐ lowing symbols:

DANGER Danger due to not observing the warning notices

Warning notices draw your attention to haz‐ ards that may endanger your health or life, or the health or life of others.

Observe the warning notices.

ENVIRONMENTAL NOTE Environmental

damage due to failure to observe envi‐ ronmental notes

Environmental notes include information on environmentally responsible behavior or envi‐ ronmentally responsible disposal.

Observe environmental notes.

NOTE Damage to property due to failure

to observe notes on material damage

Notes on material damage inform you of risks which may lead to your vehicle being damaged.

Observe notes on material damage.

Useful instructions or further information that could be helpful to you.

(Q page)

Display

Instruction Further information on a topic

Information on the multifunction dis‐ play/media display

Highest menu level, which is to be selected in the multimedia system

Corresponding submenus, which are to be selected in the multimedia sys‐ tem

*Marks a cause

At a glance – Cockpit

Left-hand-drive vehicles

At a glance – Cockpit

Steering wheel paddle shifters

Combination switch

DIRECT SELECT lever

Media display

Climate control systems

PASSENGER AIR BAG indicator lamps

Control panel for the MBUX multimedia sys‐ tem

Hazard warning lamps

Glove box

Stowage compartment

Control knob for volume and switching sound on/off

Switches the MBUX multimedia system on/off

Active Parking Assist

ESP

Touchpad

→

163

129

161

274

142

274

130

104

103

274

223

179

278

ECO start/stop function

Manual gearshifting (permanent setting)

Sets the vehicle level

DYNAMIC SELECT switch

Start/stop button

Control panel for the MBUX multimedia sys‐ tem (steering wheel)

Adjusts the steering wheel

Control panel for:

On-board computer

Cruise control

Active Distance Assist DISTRONIC

Diagnostics connection

Unlocks the hood

Electric parking brake

Light switch

→

156

163

208

160

149

242

191

194

420

174

128

At a glance – Indicator and warning lamps (standard)

Instrument Display (standard)

At a glance – Indicator and warning lamps (standard)

Speedometer

L Distance warning

Ð Electric power steering malfunction

#! Tu rn signal lights

Multifunction display

Tachometer

; Check Engine

% This indicator lamp has no function

Electric parking brake applied (red)

F USA only

! Canada only

Brakes (red)

$ USA only

J Canada only

? Coolant too hot/cold

→

241

561

566

129

245

241

562

554

562

Coolant temperature display

! Electric parking brake (yellow)

! ABS malfunction

6 Restraint system

ü Seat belt not fastened

K High beam

L Low beam

8 Fuel reserve with fuel filler cap location indicator

Fuel level indicator

T Parking lamps

R Rear fog light

h Tire pressure monitor

å ESP®OFF

÷ ESP

→

241

554

560

129

128

562

128

129

565

554

At a glance – Indicator and warning lamps (Widescreen Cockpit)

Widescreen Cockpit Instrument Display

At a glance – Indicator and warning lamps (Widescreen Cockpit)

Speedometer

#! Tu rn signal lights

Multifunction display

R Rear fog light

K High beam

L Low beam

T Parking lamps

Tachometer

? Coolant too hot/cold

Coolant temperature display

L Distance warning

ü Seat belt not fastened

h Tire pressure monitor

Ù Electric power steering malfunction

! Electric parking brake (yellow)

Electric parking brake applied (red)

→

241

129

245

129

128

241

562

241

561

560

565

566

554

F USA only

! Canada only

6 Restraint system

Brakes (red)

$ USA only

J Canada only

8 Fuel reserve with fuel filler cap location indicator

Fuel level indicator

ä Suspension malfunction

# Electrical malfunction

; Check Engine

% This indicator lamp has no function

! ABS malfunction

å ESP®OFF

÷ ESP

→

554

562

561

562

554

At a glance – Overhead control panel

Sun visors

p Switches the left-hand reading lamp on/off

| Switches the automatic interior lighting control on/off

SOS emergency call system (Mercedes-Benz emergency call system)

c Switches the front interior lighting on/off

u Switches the rear interior lighting on/off

→

140

133

391

133

p Switches the right-hand reading lamp on/off

Service call button (Mercedes me connect)

Eyeglasses compartment

3 Opens/closes the sliding sunroof

Opens/closes the roller sunblinds

Inside rearview mirror

→

133

387

104

138

At a glance – Door control panel and seat adjustment

Operates the memory function

Adjusts the seats electrically

Switches the seat heating on/off

Switches the seat ventilation on/off

Operates the outside mirrors

Opens/closes the left side window

Opens/closes the right side window

Opens/closes the tailgate

Opens/closes the rear right side window

Opens/closes the rear left side window

→

101

137

Child safety lock for the rear side windows

Opens the door

Locks/unlocks the vehicle

Sets the seat fore-and-aft position

Adjusts the 4-way lumbar support

Seat adjustment using the multimedia system

Adjusts the head restraints

Adjusts the seat height

Adjusts the seat backrest inclination

→

At a glance – Emergencies and breakdowns

QR code for accessing the rescue card

Safety vests

Buttons for the SOS emergency call system and breakdown assistance

Checking and adding operating fluids

Tow-starting and towing away

Flat tire

→

437

391

494

449

437

Starting assistance

Hazard warning lamps

Fuel filler flap with instruction labels for tire pressure, fuel type and QR code for accessing the rescue card

Tow-starting and towing away

TIREFIT kit

→

447

130

166

449

439

Digital Operator's Manual

Calling up the Digital Operator's Manual

Multimedia system:

The Digital Operator's Manual describes the function and operation of:

The vehicle

The multimedia system

Select one of the following menu items in the Digital Operator's Manual:

Search: search for keywords in order to find

quick answers to questions about the opera‐ tion of the vehicle.

Quick start: find the first steps towards set‐

ting up your vehicle.

Tips: find information that prepares you for

certain everyday situations with your vehicle.

Messages: receive additional information

about the messages in the instrument dis‐ play.

Bookmarks: gain access to your personally

saved bookmarks.

Language: select the language for the Digital

Operator's Manual.

Some sections in the Digital Operator's Manual, e.g. warning notes, can be opened and closed.

Additional methods of calling up the Digital Operator's Manual:

Direct access: open the required content in the

Digital Operator's Manual by pressing and hold‐ ing an entry on the tab bar in the multimedia system:

Instrument Display: call up brief information as display messages in the instrument cluster.

Voice Control System: call up via the voice control system

Global search: call up search results for con‐ tents of the Digital Operator's Manual in the home screen

For safety reasons, the Digital Operator's Man‐ ual is deactivated while driving.

The Operator's Manual can also be found in the Mercedes-Benz Guides app in all com‐ mon app stores.

General notes

Protecting the environment

ENVIRONMENTAL NOTE Environmental

damage due to operating conditions and personal driving style

The pollutant emission of your vehicle is directly related to the way you operate your vehicle.

Help to protect the environment by operating your vehicle in an environmentally responsi‐ ble manner. Please observe the following rec‐ ommendations on operating conditions and personal driving style.

Operating conditions:

Make sure that the tire pressure is cor‐ rect.

Do not carry any unnecessary weight (e.g. roof luggage racks once you no longer need them).

Adhere to the service intervals. A regularly serviced vehicle will contrib‐ ute to environmental protection.

Always have maintenance work carried out at a qualified specialist workshop.

Personal driving style:

Do not depress the accelerator pedal when starting the engine.

Do not warm up the engine while the vehicle is stationary.

Drive carefully and maintain a suitable distance from the vehicle in front.

Avoid frequent, sudden acceleration and braking.

Change gear in good time and use each gear only up to Ô of its maximum engine speed.

Switch off the engine in stationary traf‐ fic, e.g. by using the ECO start/stop function.

Drive fuel-efficiently. Observe the ECO display for a fuel-efficient driving style.

ENVIRONMENTAL NOTE Environmental

pollution caused by irresponsible dis‐ posal of the high-voltage battery

A high-voltage battery contains materials which are harmful to the environment.

Dispose of defective high-voltage bat‐ teries at a qualified specialist work‐ shop.

Environmental issues and recommendations:

It is recommended that you re-use or recycle materials instead of just disposing of them.

The relevant environmental guidelines and regu‐ lations serve to protect the environment and must be strictly observed.

General notes

Genuine Mercedes-Benz parts

ENVIRONMENTAL NOTE Environmental

damage caused by not using recycled reconditioned components

Daimler AG offers recycled reconditioned components and parts with the same quality as new parts. The same entitlement from the Limited Warranty is valid as for new parts.

Use recycled reconditioned compo‐ nents and parts from Daimler AG.

NOTE Impairment of the operating effi‐

ciency of the restraint systems from installing accessory parts or from repairs or welding

Airbags and Emergency Tensioning Devices, as well as control units and sensors for the restraint systems, may be installed in the fol‐ lowing areas of your vehicle:

Doors

Door pillars

Door sills

Seats

Cockpit

Instrument cluster

Center console

Lateral roof frame

Do not install accessory parts such as audio systems in these areas.

Do not carry out repairs or welding.

Have aftermarket installation of acces‐ sories carried out at a qualified special‐ ist workshop.

You could jeopardize the operating safety of your vehicle if you use parts, tires and wheels as well as accessories relevant to safety which have not been approved by Mercedes-Benz. Safety-rele‐ vant systems, e.g. the brake system, may mal‐ function. Only use Mercedes-Benz Genuine Parts or parts of equal quality. Only use tires, wheels and accessories that have been specifically approved for your vehicle model.

Mercedes-Benz Genuine Parts are subject to strict quality control. Each part has been spe‐ cially developed, manufactured or selected for Mercedes-Benz vehicles and fine-tuned for them. Therefore, only Mercedes-Benz Genuine Parts should be used.

More than 300,000 different Mercedes-Benz Genuine Parts are available for Mercedes-Benz models.

All authorized Mercedes-Benz Centers maintain a supply of Mercedes-Benz Genuine Parts for necessary service and repair work. In addition, strategically located parts delivery centers pro‐ vide for quick and reliable parts service.

Always specify the vehicle identification number (VIN) (/ page 492) when ordering MercedesBenz Genuine Parts.

Operator's Manual

This Operator's Manual describes all models and all standard and optional equipment available for your vehicle at the time of this Operator's Man‐ ual going to press. Country-specific differences are possible. Note that your vehicle may not be

General notes

equipped with all features described. This is also the case for systems and functions relevant to safety. Therefore, the equipment on your vehicle may differ from that in the descriptions and illus‐ trations.

The original purchase agreement for your vehicle contains a list of all of the systems in your vehi‐ cle.

Should you have any questions concerning equipment and operation, please consult an authorized Mercedes-Benz Center.

The Operator's Manual and Maintenance Booklet are important documents and should be kept in the vehicle.

Service and vehicle operation

Vehicle operation outside the USA or Canada

When you are abroad with your vehicle, observe the following points:

service points or replacement parts may not be available immediately.

unleaded fuel may not be available for vehi‐ cles with a catalytic converter. Leaded fuel may cause damage to the catalytic converter.

the fuel may have an extremely low octane number. Unsuitable fuel can cause engine damage.

Some Mercedes-Benz models are available in Europe through our European Delivery Program. For more information, please consult an author‐ ized Mercedes‑Benz service center, or write to one of the following address:

in the USA:

Mercedes-Benz USA, LLC European Delivery Department One Mercedes-Benz Drive Sandy Springs, GA 30328

in Canada:

Mercedes-Benz Canada, Inc. European Delivery Department 98 Vanderhoof Avenue Toronto, Ontario M4G 4C9

Maintenance

Your customer advisor confirms the service in the service report.

Roadside Assistance

The Mercedes-Benz Roadside Assistance Pro‐ gram offers technical help in the case of a breakdown. Yo ur calls to the toll-free Roadside Assistance Hotline are answered by our agents 24 hours a day, 365 days a year.

1-800-FOR-MERCedes (1-800-367-6372) (USA) 1-800-387-0100 (Canada) You can find further information in the

Mercedes-Benz Roadside Assistance Program brochure (USA) or the "Roadside Assistance" section in the maintenance and warranty infor‐ mation booklet (Canada). You will find both in the vehicle document wallet.

Change of address or change of ownership

In the event of a change of address, please send us the "Notification of address change" in the

General notes

Service and Guarantee booklet or simply call the Mercedes-Benz Customer Assistance Center (USA) on the hotline number 1-800-FOR-MERCedes (1-800-367-6372) or Cus‐ tomer Service (Canada) on 1-800-387-0100. We can then reach you in a timely fashion, if neces‐ sary.

If you sell your Mercedes, please leave all litera‐ ture in the vehicle so that it is available to the next owner. If you have purchased a used vehi‐ cle, please send us the "Notice of Purchase of Used Car" in the Service and Guarantee booklet or simply call the Mercedes-Benz Customer Assistance Center (USA) at the hotline number 1-800-FOR-MERCedes (1-800-367-6372) or Cus‐ tomer Service (Canada) at 1-800-387-0100.

Possible danger due to substances hazard‐ ous to health

In compliance with Proposition 65 ("Prop65"), the following detachable label has been added to each vehicle sold in California:

Operating safety

WARNING Risk of accident due to mal‐ functions or system failures

If you do not have the prescribed service/ maintenance work or any required repairs carried out, this could result in malfunctions or system failures.

Always have the prescribed service/ maintenance work as well any required repairs carried out at a qualified spe‐ cialist workshop.

WARNING Risk of accident and injury as a result of incorrect modifications to electronic component parts

Modification to electronic components, their software or wiring could impair their function and/or the function of other networked com‐ ponent parts. In particular, systems relevant to safety could also be affected.

As a result, they may no longer function as intended and/or endanger the operating safety of the vehicle.

Never tamper with the wiring and elec‐ tronic component parts or their soft‐ ware.

You should have all work on electrical and electronic components carried out at a qualified specialist workshop.

Observe the "On-board electronics" section in "Technical data".

General notes

WARNING Risk of fire due to flammable materials on hot parts of the exhaust system

Flammable material such as leaves, grass or twigs may ignite if they come into contact with hot parts of the exhaust system.

When driving on unpaved roads or offroad, regularly check the vehicle under‐ side.

Remove trapped plants or other flam‐ mable material.

If there is damage, consult a qualified specialist workshop immediately.

NOTE Damage to the vehicle

In the following situations, in particular, there is a risk of damage to the vehicle:

The vehicle becomes grounded, e.g. on a high curb or an unpaved road

The vehicle is driven too fast over an obstacle, e.g. a curb, speed bump or pot‐ hole

A heavy object strikes the underbody or chassis components

In situations such as this, the body, the underbody, chassis components, wheels or tires could be damaged without the damage being visible. Components damaged in this way can unexpectedly fail or, in the case of an accident, may not absorb the loads that arise as intended.

If the underbody paneling is damaged, flam‐ mable materials such as leaves, grass or twigs can collect between the underbody and the underbody paneling. These materials may ignite if they come into contact with hot parts on the exhaust system.

Have the vehicle checked and repaired immediately at a qualified specialist workshop.

If driving safety is impaired while con‐ tinuing your journey, pull over and stop the vehicle immediately in accordance with the traffic conditions, and contact a qualified specialist workshop.

Vehicles with a 48 V on-board electrical sys‐ tem (EQ Boost technology)

DANGER Risk of fatal injury by touching damaged high-voltage components

Vehicles with a 48 V on-board electrical sys‐ tem contain individual high-voltage compo‐ nents. These high-voltage components are under high voltage.

If you modify component parts of these highvoltage components or touch damaged com‐ ponent parts, you may be electrocuted.

High voltage components may be damaged in an accident, although the damage may not be visible.

Never perform modifications to compo‐ nent parts of high-voltage components.

General notes

Never touch damaged component parts of high-voltage components.

Never touch component parts of highvoltage components after an accident.

Vehicles with a 48 V on-board electrical system contain high voltage components. These compo‐ nents are marked with a high voltage label:

All work on high voltage components must be carried out at a qualified specialist workshop.

Declaration of conformity for wireless vehi‐ cle components

USA: "The wireless devices of this vehicle com‐

ply with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1) These devices may not cause harmful interference, and

2) These devices must accept any interference received, including interference that may cause undesired operation. Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment."

Canada: "The wireless devices of this vehicle comply with Industry Canada license-exempt RSS standard(s). Operation is subject to the fol‐ lowing two conditions: (1) These devices may not cause interference, and (2) These devices must accept any interference, including interfer‐ ence that may cause undesired operation of the device."

USA: "Wireless charging system for mobile devi‐ ces (model: WMI2 Wireless Mobile Interface): this device complies with Part 18 of the FCC Rules."

The name and address of the responsible party is:

peiker acustic GmbH Max-Planck-Str. 28-32 61381 Friedrichsdorf Germany

Diagnostics connection

The diagnostics connection is only intended for the connection of diagnostic devices at a quali‐ fied specialist workshop.

WARNING Risk of accident due to con‐ necting devices to the diagnostics con‐ nection

If you connect equipment to a diagnostics connection in the vehicle, it may affect the operation of vehicle systems.

As a result, the operating safety of the vehi‐ cle could be affected.

Only connect equipment to a diagnos‐ tics connection in the vehicle which is

General notes

approved for your vehicle by MercedesBenz.

WARNING Risk of accident due to objects in the driver's footwell

Objects in the driver's footwell may impede pedal travel or block a depressed pedal.

This jeopardizes the operating and road safety of the vehicle.

Stow all objects in the vehicle securely so that they cannot get into the driver's footwell.

Always install the floor mats securely and as prescribed in order to ensure that there is always sufficient room for the pedals.

Do not use loose floor mats and do not place floor mats on top of one another.

NOTE Battery discharging from using

devices connected to the diagnostics connection

Using devices at the diagnostics connection drains the battery.

Check the charge level of the battery.

If the charge level is low, charge the battery, e.g. by driving a considerable distance.

Connecting equipment to the diagnostics con‐ nection can lead to emissions monitoring infor‐ mation being reset, for example. This may lead to the vehicle failing to meet the requirements of the next emissions inspection during the main inspection.

Qualified specialist workshop

An authorized Mercedes-Benz Center is a quali‐ fied specialist workshop. It has the necessary special skills, tools and qualifications to cor‐ rectly carry out the work required on your vehi‐

cle. This particularly applies to safety-relevant works.

For the following, always have your vehicle checked at an authorized Mercedes-Benz Cen‐ ter:

safety-relevant works

service and maintenance work

repair work

modifications as well as installations and conversions

work on electronic components

Mercedes‑Benz recommends a Mercedes‑Benz service center.

Correct use of the vehicle

If you remove any warning stickers, you or others could fail to recognize certain dangers. Leave warning stickers in position.

Observe the following information in particular when driving your vehicle:

the safety notes in this manual

General notes

technical data for the vehicle

traffic rules and regulations

laws and safety standards pertaining to motor vehicles

Problems with your vehicle

If you should experience a problem with your vehicle, particularly one that you believe may affect its safe operation, we urge you to contact an authorized Mercedes-Benz Center immedi‐ ately to have the problem diagnosed and recti‐ fied. If the problem is not resolved to your satis‐ faction, please discuss the problem again with an authorized Mercedes-Benz Center or, if nec‐ essary, contact us at one of the following addresses:

In the USA:

Mercedes-Benz USA, LLC Customer Assistance Center One Mercedes-Benz Drive Sandy Springs, GA 30328

In Canada:

Mercedes-Benz Canada, Inc. Customer Relations Department 98 Vanderhoof Avenue Toronto, Ontario M4G 4C9

Reporting safety defects

USA only:

The following text is published as required of manufacturers under Title 49, Code of U.S. Fed‐ eral Regulations, Part 575 pursuant to the "National Tr affic and Motor Vehicle Safety Act of 1966".

If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Tr affic Safety Administration (NHTSA) in addition to notifying Mercedes-Benz USA, LLC.

If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems

between you, your dealer, or Mercedes-Benz USA, LLC.

To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1-888-327-4236 (TTY: 1-800-424-9153) (inside the USA); go to http://www.safercar.gov; or write to: Adminis‐ trator, NHTSA, 400 Seventh Street, SW., Wash‐ ington, DC 20590, USA.

Further information on vehicle safety can be found at: http://www.safercar.gov

Limited Warranty

NOTE Damage to the vehicle arising

from violation of these operating instruc‐ tions.

Damage to the vehicle can arise from viola‐ tion of these operating instructions.

This damage is not covered either by the Mercedes-Benz implied warranty or by the New‑ or Used-Vehicle Warranty.

Follow the instructions in these operat‐ ing instructions on proper operation of

General notes

your vehicle as well as on possible vehi‐ cle damage.

QR code for rescue card

The QR code is secured in the fuel filler flap and on the opposite side on the B-pillar. In the event of an accident, rescue services can use the QR code to quickly find the appropriate rescue card for your vehicle. The current rescue card con‐ tains the most important information about your vehicle in a compact form, e.g. the routing of the electric lines.

Further information can be obtained at http:// www.mercedes-benz.de/qr-code.

Data storage

Electronic control units

Electronic control units are installed in your vehi‐ cle. Some of these are necessary for the safe operation of your vehicle, while some assist you when driving (driver assistance systems). In addition, your vehicle provides comfort and

entertainment functions, which are also made possible by electronic control units.

Electronic control units contain data memories which can temporarily or permanently store technical information about the vehicle's operat‐ ing state, component loads, maintenance requirements and technical events or malfunc‐ tions.

In general, this information documents the state of a component part, a module, a system or the surroundings such as:

Operating status of system components (e.g. fill levels, battery status, tire pressure)

Status messages concerning the vehicle or its individual components (e.g. number of wheel revolutions/speed, longitudinal accel‐ eration, lateral acceleration, display of fas‐ tened seat belts)

Malfunctions or faults in important system components (e.g. lights, brakes)

Information on events leading to vehicle damage

System reactions in special driving situations (e.g. airbag deployment, intervention of sta‐ bility control systems)

Ambient conditions (e.g. temperature, rain sensor)

In addition to providing the actual control unit function, this data assists the manufacturer in detecting and rectifying malfunctions and opti‐ mizing vehicle functions. The majority of this data is temporary and is only processed in the vehicle itself. Only a small portion of the data is stored in the event or fault memory.

When your vehicle is serviced, technical data from the vehicle can be read out by service net‐ work employees (e.g. workshops, manufactur‐ ers) or third parties (e.g. breakdown services). Services include repair services, maintenance processes, warranty claims and quality assur‐ ance measures, for example. The read out is per‐ formed via the legally prescribed port for the diagnostics connection in the vehicle. The respective service network locations or third parties collect, process and use the data. They document technical statuses of the vehicle,

General notes

assist in finding malfunctions and improving quality and are transmitted to the manufacturer, if necessary. Furthermore, the manufacturer is subject to product liability. For this, the manu‐ facturer requires technical data from vehicles.

Fault memories in the vehicle can be reset by a service outlet as part of repair or maintenance work.

Depending on the selected equipment, you can import data into vehicle convenience and info‐ tainment functions yourself.

This includes, for example:

Multimedia data such as music, films or pho‐ tos for playback in an integrated multimedia system

Address book data for use in connection with an integrated hands-free system or an inte‐ grated navigation system

Entered navigation destinations

Data about the use of Internet services

This data can be saved locally in the vehicle or it is located on a device which you have connected to the vehicle (e.g. a smartphone, USB flash

drive or MP3 player). If this data is stored in the vehicle, you can delete it at any time. This data is sent to third parties only at your request, par‐ ticularly when you use online services in accord‐ ance with the settings that you have selected.

You can store or change convenience settings/ individualization in the vehicle at any time.

Depending on the equipment, this includes, for example:

Settings for the seat and steering wheel posi‐ tions

Suspension and climate control settings

Customizations such as interior lighting

If your vehicle is accordingly equipped, you can connect your smartphone or another mobile end device to the vehicle. You can control this by means of the control elements integrated in the vehicle. Images and audio from the smartphone can be output via the multimedia system. Cer‐ tain information is simultaneously transferred to your smartphone.

Depending on the type of integration, this can include:

General vehicle data

Position data

This allows you to use selected apps on your smartphone, such as navigation or music play‐ back. There is no further interaction between the smartphone and the vehicle; in particular, vehi‐ cle data is not directly accessible. Which type of further data processing occurs is determined by the provider of the specific app used. Which set‐ tings you can make, if any, depends on the spe‐ cific app and the operating system of your smartphone.

Online services

Wireless network connection

If your vehicle has a wireless network connec‐ tion, it enables data to be exchanged between your vehicle and additional systems. The wire‐ less network connection is enabled via the vehi‐ cle's transmission and reception unit or via con‐ nected mobile end devices (e.g. smartphones).

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