LG LBNC15231V User Manual

OWNER'S MANUAL

BOTTOM FREEZER

REFRIGERATOR

Read this owner’s manual thoroughly before operating the appliance and keep it handy for reference at all times.

LBNC15231*

www.lg.com

MFL70720802

Rev.00_012919

Copyright © 2019 LG Electronics Inc. All Rights Reserved

ESPAÑOL FRANÇAIS ENGLISH

2

TABLE OF CONTENTS

3	PRODUCT FEATURES	31 LIMITED WARRANTY
4	SAFETY INSTRUCTIONS	31		FOR USA
		35		FOR CANADA
4	IMPORTANT SAFETY INSTRUCTIONS

8PRODUCT SPECIFICATIONS

9PRODUCT OVERVIEW

9 Interior

11 INSTALLATION

11Installation Overview

12Unpacking the Refrigerator

12Choosing the Proper Location

13Dimensions and Clearances

14Reversing Doors

14Leveling and Door Alignment

14Turning on the Power

15OPERATION

15Before Use

16Control Panel

17Icemaker

18Folding Shelf

19Storing Food

22 SMART FUNCTIONS

22Smart Diagnosis™ Function

23MAINTENANCE

23Cleaning

24TROUBLESHOOTING

24FAQs: Frequently Asked Questions

25Before Calling for Service

PRODUCT FEATURES 3

PRODUCT FEATURES

Depending on the model, some of the following functions may not be available.

DOOR ALARM

The Door Alarm function is designed to prevent refrigerator malfunctioning that could occur if a refrigerator door or freezer drawer remains open. If a refrigerator door or freezer drawer is left open for more than 60 seconds, a warning alarm sounds at 30-second intervals.

EXPRESS FREEZE

Ice production is increased when the freezer section is maintained at the coldest temperature for a 24hour period.

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4 SAFETY INSTRUCTIONS

SAFETY INSTRUCTIONS

READ ALL INSTRUCTIONS BEFORE USE

Your safety and the safety of others are very important.

We have provided many important safety messages in this manual and on your appliance. Always read and follow all safety messages.

This is the safety alert symbol.

This symbol alerts you to potential hazards that can kill or injure you and others.

All safety messages will follow the safety alert symbol and either the word WARNING or CAUTION.

These words mean:

WARNING

You may be killed or seriously injured if you do not follow instructions.

CAUTION

You may be injured or cause damage to the product if you do not follow instructions.

All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what may happen if the instructions are not followed.

IMPORTANT SAFETY INSTRUCTIONS

WARNING

To reduce the risk of explosion, fire, death, electric shock, scalding or injury to persons when using this product, follow basic precautions, including the following:

INSTALLATION

•• To reduce the risk of injury to persons, adhere to all industry recommended safety procedures including the use of long-sleeved gloves and safety glasses.

•• Never attempt to operate this appliance if it is damaged, malfunctioning, partially disassembled, or has missing or broken parts, including a damaged cord or plug.

•• Only connect this product to a dedicated grounded electrical outlet rated for use with this product (115 V, 60 Hz, AC only). It is the user’s responsibility to replace a standard 2-prong wall outlet with a standard 3-prong wall outlet.

•• Do not use an outlet that can be turned off with a switch. Do not use an extension cord.

•• The appliance must be positioned for easy access to a power source.

•• When moving the refrigerator, be careful not to roll over or damage the power cord.

•• Contact an authorized service center when installing or relocating the refrigerator.

•• Do not, under any circumstances, cut or remove the third (ground) prong from the power cord.

SAFETY INSTRUCTIONS 5

•• Keep packing materials out of the reach of children. Packaging material can be dangerous for children. There is a risk of suffocation.

•• Do not install the refrigerator in a damp or dusty place where insulation on electrical parts may deteriorate.

•• Do not place the refrigerator in direct sunlight or expose it to the heat from heating appliances such as stoves or heaters.

•• Do not bend or pinch the power cord excessively or place heavy objects on it.

OPERATION

•• This product is not to be used for special purposes such as the storage of medicine or test materials or for use on ships, etc.

•• DO NOT allow children to climb, stand, or hang on the refrigerator doors or on the shelves in the refrigerator. They could damage the refrigerator and seriously injure themselves.

•• Do not allow children to climb into the refrigerator. They could be trapped and suffocated.

•• Children should be supervised to ensure that they do not play with the refrigerator.

•• Keep fingers out of pinch point areas; clearances between the doors and cabinets are necessarily small. Be careful closing doors when children are nearby.

•• Do not touch frozen food or the metal parts in the freezer compartment with wet or damp hands. Doing so may cause frostbite.

•• Do not refreeze frozen food that has thawed completely. Doing so may result in a serious health hazard.

•• Do not use an adapter plug or plug the power plug into a multi-outlet extension cord.

•• Do not use a cord that shows cracks or abrasion damage along its length or at either the plug or connector end. Immediately have all power cords that have become frayed or otherwise damaged repaired or replaced by qualified service personnel.

•• Do not operate the refrigerator or touch the power cord with wet hands.

•• Do not modify or extend the power cord.

•• Do not use an uncertified power outlet. Do not plug appliance into a damaged wall outlet.

•• Do not put hands, feet or other objects into the air vents or bottom of the refrigerator. Doing so could result in personal injury or electric shock.

•• In the event of a gas leak (propane/LPG), ensure the area is adequately ventilated and contact an authorized service center before resuming use. Do not touch the refrigerator or power cord of the refrigerator.

•• Disconnect the power cord immediately and contact an authorized service center if there is a strange noise, odor, or smoke coming from the appliance.

•• Do not use any fuse (such as copper, steel wire, etc.) other than a standard fuse.

•• Do not place or use an electrical appliance inside the refrigerator, unless it is of a type recommended by the manufacturer.

•• Do not put animals inside the appliance.

•• Do not place heavy or fragile objects, liquid filled containers, combustible substances, or flammable objects (such as candles and lamps) on the appliance.

•• If connected to a circuit protected by fuses, use time delay fuse.

•• Do not store explosive substances such as aerosol cans with a flammable propellant in this appliance.

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6 SAFETY INSTRUCTIONS

MAINTENANCE

•• Do not use a hair dryer to dry the inside of the refrigerator.

•• Do not light a candle to remove odors in the refrigerator.

•• In the event of a refrigerant leak, move flammable objects away from the refrigerator. Ensure the area is adequately ventilated and contact an authorized service center.

•• Keep flammable materials and vapors, such as gasoline, away from the refrigerator.

•• This appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved. Children shall not play with the appliance. Cleaning and user maintenance shall not be made by children without supervision.

•• Unplug the power plug before cleaning or repairing the refrigerator.

•• The refrigerator compartment lights are interior LED lighting, and service should be performed by a qualified technician.

•• Unplug the power plug immediately in the event of a blackout or thunderstorm.

•• Turn the power off if water or dust penetrates into the refrigerator. Call a service agent.

•• Do not store glass containers or soda in the freezer compartment. Contents may expand when frozen, break the container and cause injury.

•• Do not store, disassemble or repair the appliance yourself or allow unqualified personnel to do so.

DISPOSAL

•• Junked or abandoned refrigerators are dangerous, even if they are sitting for only a few days. When disposing of the refrigerator, remove the packing materials from the door or take off the doors but leave the shelves in place so that children may not easily climb inside.

•• If disposing of a refrigerator, make sure the refrigerant is removed for proper disposal by a qualified servicer. If you release the refrigerant, you may be fined or imprisoned in accordance with the relevant environmental law.

GROUNDING INSTRUCTIONS

•• Improper connection of the equipment-grounding conductor can result in a risk of electric shock. Check with a qualified electrician or service personnel if you are in doubt whether the appliance is properly grounded. Do not modify the plug provided with the appliance; if it will not fit the outlet, have a proper outlet installed by a qualified electrician.

•• Have a certified electrician check the wall outlet and wiring for proper grounding.

•• Never unplug the appliance by pulling on the power cord. Always grip the plug firmly and pull straight out from the outlet. Failure to do so may damage the power cord, resulting in a risk of fire and electric shock.

SAFETY INSTRUCTIONS 7

CAUTION

To reduce the risk of minor or moderate injury to persons, malfunction, or damage to the product or property when using this product, follow basic precautions, including the following:

INSTALLATION

•• Do not install the refrigerator where there may be a danger of the unit falling.

•• The refrigerator must be properly installed in accordance with the Installation Instructions.

OPERATION

•• Do not use aerosols near the refrigerator.

•• This appliance is intended to be used only in domestic and similar applications.

•• Do not strike or apply excessive force to any glass surface. Do not touch glass surfaces if they are cracked or broken.

•• Do not overfill or pack items too tightly into door bins. Doing so may cause damage to the bin or personal injury if items are removed with excessive force.

•• Do not overfill the appliance with food. Doing so may cause personal injury or property damage.

MAINTENANCE

•• Do not use strong detergents like wax or thinners for cleaning. Clean with a soft cloth.

•• Remove foreign objects (such as dust and water) off the prongs of the power plug and contact areas. Do not use a wet or damp cloth when cleaning the plug.

•• Do not spray water directly on the inside or outside of the refrigerator.

•• Do not clean glass shelves or covers with warm water when they are cold. They may break if exposed to sudden temperature changes.

This appliance contains a small amount of isobutane refrigerant (R600a), which is combustible. When transporting and installing the appliance, care should be taken to ensure that no parts of the refrigerating circuit are damaged. Refrigerant squirting out of the pipes could ignite or cause an eye injury. If a leak is detected, avoid any naked flames or potential sources of ignition and air the room in which the appliance is standing for several minutes.

In order to avoid the creation of a flammable gas air mixture if a leak in the refrigerating circuit occurs, the size of the room in which the appliance may be sited depends on the amount of refrigerant used. The room must be 10.8 square feet (1 square meter) in size for every 8g of R600a refrigerant inside the appliance. The amount of refrigerant in your particular appliance is shown on the identification plate inside the appliance. Never start up an appliance showing any signs of damage. If in doubt, consult your dealer.

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SAVE THESE INSTRUCTIONS

8 PRODUCT SPECIFICATIONS

PRODUCT SPECIFICATIONS

The appearance and specifications listed in this manual may vary due to constant product improvements.

Electrical requirements: 115 V, 60 Hz

Model	LBNC15231*
Description	Bottom Freezer Refrigerator
Net weight	167 lb (76 kg)

PRODUCT OVERVIEW 9

PRODUCT OVERVIEW

The images in this guide may be different from the actual components and accessories, which are subject to change by the manufacturer without prior notice for product improvement purposes.

NOTE

••The appearance or components of the appliance may differ from model to model.

Interior

Control Panel

Sets the refrigerator and freezer temperatures.

Smart Diagnosis Speaker

Use this function to help the LG Electronics Customer Information Center to diagnose problems if you call for service.

LED Interior Lighting

The LED lighting inside the appliance lights up when you open the door.

Adjustable Refrigerator Shelf

Stores refrigerated foods.

••The shelf height can be adjusted by inserting the shelf in another groove of different height.

••Store foods with higher moisture content at the front of the shelf.

••The number of shelves will differ from model to model.

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10 PRODUCT OVERVIEW

Folding Shelf*

Fold shelf under to make room for tall items.

Humidity Controlled Crisper*

Helps vegetables and fruit to stay crisp and controls humidify.

Crisper*

Stores fruits and vegetables to keep them fresh for as long as possible.

••The actual number of drawers will differ from model to model.

Refrigerator Door Bin

Stores small packages of refrigerated foods, drinks and sauce containers.

Egg Tray

Stores eggs.

Handle

Opens the refrigerator and freezer door.

Icemaker

Manually makes and store ice.

Freezer Drawer

Use for long-term storage of frozen items.

* This feature is only available on some models.

INSTALLATION 11

INSTALLATION

Installation Overview

Please read the following installation instructions first after purchasing this product or transporting it to another location.

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Unpacking the

Choosing the Proper

Leveling and Door

Refrigerator

Location

Alignment

12 INSTALLATION

Unpacking the Refrigerator

WARNING

••Use two or more people to move and install the refrigerator. Failure to do so can result in back injury or other injury.

••The refrigerator is heavy. Protect the floor when moving the refrigerator for cleaning or service. Always pull the refrigerator straight out when moving it. Do not wiggle or walk the refrigerator when trying to move it, as floor damage could occur.

••Keep flammable materials and vapors, such as gasoline, away from the refrigerator. Failure to do so can result in fire, explosion, or death.

NOTE

••Remove tape and any temporary labels from your refrigerator before using. Do not remove any warning labels, the model and serial number label, or the Tech Sheet that is located under the front of the refrigerator.

••To remove any remaining tape or glue, rub the area briskly with your thumb. Tape or glue residue can also be easily removed by rubbing a small amount of liquid dish soap over the adhesive with your fingers. Wipe with warm water and dry.

••Do not use sharp instruments, rubbing alcohol, flammable fluids, or abrasive cleaners to remove tape or glue. These products can damage the surface of your refrigerator.

••Reinstall or adjust shelves as needed. Refrigerator shelves are installed in the shipping position. Reinstall shelves according to your individual storage needs.

Choosing the Proper

Location

Electricity

Use an individual, grounded outlet:115 Volts, 60 Hz, AC, 15 Amps minimum.

WARNING

••Do not overload house wiring and cause a fire hazard by plugging in multiple appliances in the same outlet with the refrigerator.

••To reduce the risk of electric shock, do not install the refrigerator in a wet or damp area.

Flooring

To avoid noise and vibration, the unit must be installed and leveled on a solidly constructed floor. If required, adjust the leveling legs to compensate for the unevenness of the floor.

NOTE

••Installing on carpeting, soft tile surfaces, a platform or weakly supported structure is not recommended.

Ambient Temperature

Install this appliance in an area where the temperature is between 55 °F (13 °C) and

110 °F (43 °C).

If the temperature around the appliance is too low or high, cooling ability may be adversely affected.

INSTALLATION 13

Dimensions and Clearances

••Check the dimensions of the appliance and the installation path to ensure there is sufficient room to move the refrigerator through doors or narrow openings.

••The installation location chosen for the refrigerator should allow space behind the unit for connections and airflow and space in front to open the doors.

••Too small of a distance from adjacent items may result in lowered freezing capability and increased electricity consumption charges. Allow at least 33 ½ inches (850 mm) in front of the refrigerator to open the doors, and at least 2 inches (50.8 mm) between the back of the refrigerator and the wall.

B		E
A		F
C	D
		G

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-	List	LBNC15231*
A	Depth without handle	27 5/8”
		(700 mm)
B	Width	27 5/8”
		(700 mm)
C	Height to Top of Case	66 1/8”
		(1680 mm)
D	Height to Top of Hinge	67 3/4”
		(1720 mm)
E	Back Clearance	2”
		(50 mm)
F	Depth without Door	23 3/8”
		(595 mm)
G	Depth (Total with Door Open 90°)	51 3/4”
		(1315 mm)
K	Front Clearance	33 1/2”
		(850 mm)

14 INSTALLATION

Reversing Doors

This feature is only available on some models.

Your appliance is designed with reversible doors, so that they may open from either the left of right hand side to suit your kitchen design.

NOTE

••Door reversal must be done by qualified LG Electronics personnel. If it is not, the doors will not be covered by the warranty.

Door Alignment

The refrigerator doors have an adjustable nut, located on the bottom hinge, to raise and lower them to align properly.

If the space between the doors is uneven after the door bins are filled, follow the instructions below to align the doors evenly.

Use the wrench to turn the nut in the door hinge to adjust the height. Turn the nut to the right to raise the door or to the left to lower it.

Leveling and Door Alignment

Leveling

The refrigerator has two front leveling legs. Adjust the legs to alter the tilt from front-to- back or side-to side. If the refrigerator seems unsteady, or the doors do not close easily, adjust the refrigerator’s tilt using the instructions below:

1 Turn the leveling leg to the left to raise that side of the refrigerator or to the right to lower it. It may take several turns of the leveling leg to adjust the tilt of the refrigerator.

NOTE

••A flare nut wrench works best, but an openend wrench will suffice. Do not over-tighten.

2 Open both doors and check to make sure that they close easily. If the doors do not close easily, tilt the refrigerator slightly more to the rear by turning both leveling legs to the left. It may take several more turns, and be sure to turn both leveling legs the same amount.

Turning on the Power

••After installing, plug the refrigerator’s power cord into a 3-prong grounded outlet and push the refrigerator into the final position.

CAUTION

••Connect to a rated power outlet.

••Have a certified electrician check the wall outlet and wiring for proper grounding.

••Do not damage or cut off the ground terminal of the power plug.

Position the Refrigerator

••Arrange the coil of tubing so that it does not vibrate against the back of the refrigerator or against the wall. Push the refrigerator back to the wall.

OPERATION 15

OPERATION

Before Use

Clean the refrigerator.

Clean the refrigerator thoroughly and wipe off all dust that accumulated during shipping.

CAUTION

••Do not scratch the refrigerator with a sharp object or use a detergent that contains alcohol, a flammable liquid or an abrasive when removing any tape or adhesive from the refrigerator. Remove adhesive residue by wiping it off with your thumb or dish detergent.

••Do not peel off the model or serial number label or the technical information on the rear surface of the refrigerator.

Open refrigerator doors to ventilate the interior.

The inside of the refrigerator may smell like plastic at first. Remove any adhesive tape from inside the refrigerator and open the refrigerator doors for ventilation.

Wait for the refrigerator to cool.

Allow the refrigerator to run for at least two to three hours before putting food in it. Check the flow of cold air in the freezer compartment to ensure proper cooling.

CAUTION

••Putting food in the refrigerator before it has cooled could cause the food to spoil, or a bad odor to remain inside the refrigerator.

The refrigerator makes a loud noise after initial operation.

This is normal. The volume will decrease as the temperature decreases.

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16 OPERATION

Control Panel

Depending on the model, some of the following functions may not be available. The control panel may differ from model to model.

Control Panel Features

Freezer Temperature

Indicates the set temperature of the freezer compartment in Celsius (°C) or Fahrenheit (°F).

The default freezer temperature is 0°F (-18 °C). Press the Freezer button repeatedly to select a new set temperature from -9 °F to 5 °F (-23 °C to -15 °C).

Fridge Temperature

Indicates the set temperature of the refrigerator compartment in Celsius (°C) or Fahrenheit (°F).

The default refrigerator temperature is 37 °F (3 °C). Press the Fridge button

repeatedly to select a new set temperature from 34 °F to 45 °F (1 °C to 7 °C).

NOTE

••The displayed temperature is the target temperature, and not the actual temperature of the refrigerator. The

actual temperature depends on the food inside the refrigerator.

Express Freeze

This function can quickly freeze a large amount of ice or frozen foods.

••When you press the Express Freeze button for 3 seconds, the Express Freeze icon lights on the control panel.

••This function automatically turns off after 24 hours.

••To stop the function manually, press and hold the button again.

Express Cool

This function can quickly cool a large amount of fresh food.

••When you press the Express Cool button for 3 seconds, the Express Cool icon lights on the control panel.

••This function turns off automatically after 24 hours.

••To stop the function manually, press and hold the button again.

OPERATION 17

	Eco Friendly	Icemaker
	This function sets the refrigerator to the	This is where ice is manually produced and
	power saving mode to reduce energy
		stored.
	consumption when you are away from
	home for a few days.	NOTE
	••Press the Eco Friendly button to turn	To create more space in the freezer, remove the
	the function off or on. The LED stays lit	ice tray or ice storage bin.
	when the function is on.
	••When this function is on, the other	Making Ice
	buttons on the control panel are locked.
	When you return home, remember to	1 Use the handle on the ice tray to pull the
	turn this function off to unlock the other
	buttons and return the refrigerator to its	tray out.
	previous temperature settings.

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2 Fill the ice tray with water up to the marked water line.

3 Carefully insert the filled ice tray back into the icemaker.

WARNING

••Fill with potable water only.

NOTE

••Check whether there is any ice remaining in the ice tray before putting water into it.

••Do not slam the freezer door closed after filling the ice tray with water.

••If the ice tray is overfilled, the ice may stick together and be difficult to remove.

••Press the Express Freeze button on the control panel to make ice quickly.

18 OPERATION

Removing Ice

1 Rotate the ice separation handle on the icemaker clockwise.

2 Lift the ice storage bin slightly and remove.

Folding Shelf

This feature is only available on some models.

Fold the shelf to make room for taller items in front, such as gallon containers or wine bottles.

1 To fold the shelf, lift the front of the sliding shelf slightly and slide it inward under the rear half of the shelf. Pull the sliding shelf forward to return it to the original position.

2 To remove the rear half shelf, slide the front sliding shelf in under the rear half shelf. Then lift the rear half shelf to remove it.

CAUTION

••Be careful when handling the ice as the edges of the ice may be sharp.

NOTE

••If you open and close the freezer door frequently, it may take longer for water to freeze.

••The time it takes for water to freeze may vary according to the season.

••The temperature inside the appliance can take up to 24 hours to stabilize after initial installation. Water may take longer to freeze because of this.

••Do not store ice that has not frozen completely. Unfrozen water could cause the ice to clump together.

••Remove the ice storage bin gently to avoid breaking the slide stopper.

••Fill the ice tray up to the water line. If water goes over the water line, it could spill into the ice storage bin, making it difficult to remove the ice.

NOTE

••Make sure the 2 halves of the shelf are securely reassembled before placing items on the shelf.

OPERATION 19

Storing Food

Where to Store Food

Each compartment inside the refrigerator is designed to store different types of food. Store food in the optimal space to enjoy the freshest taste.

Adjustable Refrigerator Shelf

Adjustable shelves to meet individual storage needs.

Crisper

Preserves vegetables and fruit.

Refrigerator Door Bin

Stores drinks such as juice and soda, as well as condiments, salad dressings and other food items.

Freezer Drawer

Long-term storage space in the freezer.

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20 OPERATION

CAUTION

••Do not overfill or pack items too tightly into door bins. Doing so may cause damage to the bin or personal injury if items are removed with excessive force.

••Do not store glass containers in the freezer. Contents may expand when frozen, break the container and cause injury.

NOTE

••If you are leaving home for a short period, like a short vacation, the refrigerator should be left on. Refrigerated foods that are able to be frozen will stay preserved longer if stored in the freezer.

••If you are leaving the refrigerator turned off for an extended period, remove all food and unplug the power cord. Clean the interior, and leave the doors open to prevent fungi from growing in the refrigerator.

••Do not store food with high moisture content towards the top of the refrigerator. The moisture could come in direct contact with the cold air and freeze.

••Wash food before storing it in the refrigerator. Vegetables should be washed, and food packaging should be wiped down to prevent adjacent foods from being contaminated.

••If the refrigerator is kept in a hot and humid place, frequent opening of the door or storing a lot of vegetables in the refrigerator may cause condensation to form. Wipe off the condensation with a clean cloth or a paper towel.

••If the refrigerator door or freezer drawer is opened or closed too often, warm air

may penetrate the refrigerator and raise its temperature. This can increase the running costs of the unit.

Food Storage Tips

Wrap or store food in the refrigerator in airtight and moisture-proof material unless otherwise noted. This prevents food odor and taste transfer throughout the refrigerator. For dated products, check date code to ensure freshness.

	Food	How to Store
		Keep opened butter in covered
	Butter or	dish or closed compartment.
		When storing an extra supply,
	Margarine
		wrap in freezer packaging and
		freeze.
		Store in original wrapping
	Cheese	until used. Once opened,
		rewrap tightly in plastic wrap or
		aluminum foil.
	Milk	Wipe milk cartons. For coldest
		milk, place containers on an
		interior shelf.
	Eggs	Store in original carton on interior
		shelf, not on door shelf.
		Do not wash or hull fruit until it
		is ready to be used. Sort and
	Fruit	keep fruit in original container in
		a crisper, or store in completely
		closed paper bag on refrigerator
		shelf.
		Remove store wrapping, trim or
	Leafy	tear off bruised and discolored
		areas, wash in cold water, and
	Vegetables	drain. Place in plastic bag or
		plastic container and store in
		crisper.
	Vegetables
	with skins	Place in plastic bags or plastic
	(carrots,	container and store in crisper.
	peppers)
		Freeze fresh fish and shellfish
	Fish	if they are not being eaten the
		same day purchased. Eating
		fresh fish and shellfish the same
		day purchased is recommended.
	Leftovers	Cover leftovers with plastic wrap
		or aluminum foil, or store in
		plastic containers with tight lids.

OPERATION 21

Storing Frozen Food

Do not use

Check a freezer guide or a reliable cookbook for further information about preparing food for freezing or food storage times.

Freezing

Your freezer will not quick-freeze a large quantity of food. Do not put more unfrozen food into the freezer than will freeze within 24 hours (no more than 2 to 3 pounds of food per cubic foot of freezer space). Leave enough space in the freezer for air to circulate around packages. Be careful to leave enough room at the front so the door can close tightly.

Storage times will vary according to the quality and type of food, the type of packaging or wrap used (how airtight and moisture-proof) and

the storage temperature. Ice crystals inside a sealed package are normal. This simply means that moisture in the food and air inside the package have condensed, creating ice crystals.

••Bread wrappers

••Non-polyethylene plastic containers

••Containers without tight lids

••Wax paper or wax-coated freezer wrap

••Thin, semi-permeable wrap

NOTE

••Allow hot foods to cool at room temperature for 30 minutes, and then package and freeze. Cooling hot foods before freezing saves energy.

Packaging

Successful freezing depends on correct packaging. When you close and seal the package, it must not allow air or moisture in or out. If it does, you could have food odor and taste transfer throughout the refrigerator and could also dry out frozen food.

Packaging recommendations

••Rigid plastic containers with tight-fitting lids

••Straight-sided canning/freezing jars

••Heavy-duty aluminum foil

••Plastic-coated paper

••Non-permeable plastic wraps

••Specified freezer-grade self-sealing plastic bags

Follow package or container instructions for proper freezing methods.

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22 SMART FUNCTIONS

SMART FUNCTIONS

Smart Diagnosis™ Function

••For appliances with the or logo

Should you experience any problems with the appliance, it has the capability of transmitting data via your telephone to the LG Customer Information Center. NFC or Wi-Fi equipped models can also transmit data to a smartphone using the LG SmartThinQ application.

Smart Diagnosis™ through the Customer Information Center

This gives you the capability of speaking directly to our trained specialists. The specialist records the data transmitted from the appliance and uses it to analyze the issue, providing a fast and effective diagnosis.

1	Call the LG Electronics Customer
	Information Center at:
	(LG U.S.A.) 1-800-243-0000
	(LG Canada) 1-888-542-2623
2	Open the refrigerator door.
3	Press the Eco Friendly button.

NOTE

5	Press and hold the Freezer button for 3
	seconds while holding your phone in front of
	the speaker.
6	Keep the phone in place until the tone

transmission has finished. The display will count down the time. Once the countdown is over and the tones have stopped, resume your conversation with the specialist, who will then be able to assist you in using the information transmitted for analysis.

NOTE

••For best results, do not move the phone while the tones are being transmitted.

••If the call center agent is not able to get an accurate recording of the data, you may be asked to try again.

••The Smart Diagnosis™ function depends on the local call quality.

••Bad call quality may result in poor data transmission from your phone to the call center, which could cause Smart Diagnosis™ to malfunction.

••If the door has been open for longer than 60 seconds, close the door and repeat steps 2 and 3.

4 Hold the mouthpiece of your phone in front of the speaker that is located on the right hinge of the refrigerator door, when instructed to do so by the call center.

				MAINTENANCE 23
	MAINTENANCE			spray glass cleaner on a clean, microfiber cloth
				For products with black stainless steel exterior,
				and rub in direction of grain. Do not spray glass
	Cleaning			cleaner directly at the display panel. Do not use
				harsh or abrasive cleaners.
		WARNING		Inside Walls
				••Allow freezer to warm up so the cloth will not
		••Use non-flammable cleaner. Failure to do
				stick.
		so can result in fire, explosion, or death.		To help remove odors, wash the inside of the
				refrigerator with a mixture of baking soda and
		CAUTION		warm water. Mix 2 tablespoons of baking soda
				to 1 quart of water (26 g soda to 1 liter water.)
				Be sure the baking soda is completely dissolved
		••Do not use an abrasive cloth or sponge
				so it does not scratch the surfaces of the
		when cleaning the interior and exterior of		refrigerator.
		the refrigerator.
		••Do not place your hand on the bottom		Door Liners and Gaskets
		surface of the refrigerator when opening
		and closing the doors.		Use a clean sponge or soft cloth and a mild
				detergent in warm water. Do not use cleaning
	General Cleaning Tips			waxes, concentrated detergents, bleaches,
				or cleaners containing petroleum on plastic
	••Both the refrigerator and freezer sections			refrigerator parts.
		defrost automatically; however, clean both
		sections once a month to prevent odors.		Plastic Parts (covers and panels)
	••Wipe up spills immediately.
	••Unplug the refrigerator or disconnect power			Use a clean sponge or soft cloth and a mild
		before cleaning.
				detergent in warm water. Do not use glass
	••Remove all removable parts, such as shelves.
				cleaners, abrasive cleansers, or flammable
	••Use a clean sponge or soft cloth and a mild			fluids. These can scratch or damage the
		detergent in warm water. Do not use abrasive		material.
		or harsh cleaners.
	••Hand wash, rinse and dry all surfaces			Condenser Coils
		thoroughly.
	••When cleaning the inside or outside of the			Use a vacuum cleaner with a brush or crevice
		appliance, do not wipe it with a rough brush,
				attachment to clean the condenser cover and
		toothpaste, or flammable materials. Do not
		use cleaning agents containing flammable		vents. Do not remove the panel covering the
		substances.		condenser coil area.
		−−This may cause discoloration or damage to
		the appliance.
		−−Flammable substances: alcohol (ethanol,
		methanol, isopropyl alcohol, isobutyl
		alcohol, etc.), thinner, bleach, benzene,
		flammable liquid, abrasive, etc.
	Exterior
	Waxing external painted metal surfaces helps
	provide rust protection. Do not wax plastic parts.
	Wax painted metal surfaces at least twice a year
	using appliance wax (or auto paste wax). Apply
	wax with a clean, soft cloth.

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24 TROUBLESHOOTING

TROUBLESHOOTING

FAQs: Frequently Asked Questions

Q:What are the best temperature settings for my freezer and refrigerator?

A:The default setting for the freezer is 0° Fahrenheit (-18° Celsius). The default setting for the refrigerator is 37° Fahrenheit (3° Celsius). Adjust these settings as necessary to keep food at desired temperatures. Milk should be cold when stored on the inner shelf of the refrigerator. Ice cream should be firm and ice cubes should not melt in the freezer. To switch the display from Fahrenheit to Celsius, press and hold the Freezer and Refrigerator buttons until you hear a beep and the settings in the display change.

Q:How do I set the freezer and refrigerator temperatures?

A:Repeatedly press the Freezer or Refrigerator button on the control panel until the desired temperature appears. The numbers will cycle from highest to lowest and then return to the highest again with continuous pressing.

TROUBLESHOOTING 25

Before Calling for Service

Review this section before calling for service; doing so will save you both time and money.

Cooling

	Problem	Possible Cause	Solutions
		The refrigerator control is set to	••Turn the control ON. Refer to the Setting
		OFF (some models).	the Controls section for proper temperature
			settings.
			••Demo Mode allows the lights and
			control display to work normally while
		Refrigerator is set to Demo Mode.	disabling cooling, to save energy while
			the refrigerator is on the showroom floor.
			See the FAQs section of this manual for
			instructions on how to disable Demo Mode.
	Refrigerator
			••During the defrost cycle, the temperature
	and Freezer	Refrigerator is in the defrost	of each compartment may rise slightly.
	section are		Wait 30 minutes and confirm the proper
		cycle.
	not cooling.		temperature has been restored once the
			defrost cycle has completed.
		Refrigerator was recently	••It may take up to 24 hours for each
			compartment to reach the desired
		installed.
			temperature.
			••If the refrigerator was stored for a long
		Refrigerator was recently	period of time or moved on its side, it is
			necessary for the refrigerator to stand
		relocated.
			upright for 24 hours before connecting it to
			power.
		Refrigerator is replacing an older	••Modern refrigerators require more
		model.	operating time but use less energy due to
			more efficient technology.
		Refrigerator was recently plugged	••The refrigerator will take up to 24 hours to
		in or power restored.	cool completely.
			••Adding food and opening the door warms
			the refrigerator, requiring the compressor to
		The door is opened often or a	run longer in order to cool the refrigerator
			back down. In order to conserve energy,
		large amount of food / hot food	try to get everything you need out of the
	Cooling	was added.	refrigerator at once, keep food organized
	system runs		so it is easy to find, and close the door as
	too much.		soon as the food is removed. (Refer to the
			Food Storage Guide.)
		Doors are not closed completely.	••Firmly push the doors shut. If they will not
			shut all the way, the “Doors will not close
			correctly or pop open” section.
			••The compressor will run longer under warm
			conditions. At normal room temperatures
		Refrigerator is installed in a hot	(70 °F) expect your compressor to run
			about 40 % to 80 % of the time. Under
		location.
			warmer conditions, expect it to run even
			more often. The refrigerator should not be
			operated above 110 °F.

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26 TROUBLESHOOTING

Cooling

	Problem	Possible	Solutions
			••When the doors are opened often or for
			long periods of time, warm, humid air
		Doors are opened often or for	enters the compartment. This raises the
			temperature and moisture level within
		long periods of time.
			the compartment. To lessen the effect,
			reduce the frequency and duration of door
			openings.
		Doors are not closed correctly.	••See the “Doors will not close correctly or
			pop open” section.
			••Humid weather allows additional moisture
			to enter the compartments when the doors
		Weather is humid.	are opened leading to condensation or
	Interior		frost. Maintaining a reasonable level of
	moisture		humidity in the home will help to control
			the amount of moisture that can enter the
	buildup.
			compartments.
			••During the defrost cycle, the temperature
			of each compartment may rise slightly
		Defrost cycle recently completed.	and condensation may form on the back
			wall. Wait 30 minutes and confirm that the
			proper temperature has been restored
			once the defrost cycle has completed.
			••Food stored uncovered or unwrapped,
			and damp containers can lead to moisture
		Food is not packaged correctly.	accumulation within each compartment.
			Wipe all containers dry and store food in
			sealed packaging to prevent condensation
			and frost.
		Food with high water content was	••Rearrange items with high water content
		placed near an air vent.	away from air vents.
	Food is	Refrigerator temperature control	••If the temperature is too cold, adjust the
			control one increment at a time and wait for
	freezing in the	is set incorrectly.	the temperature to stabilize. Refer to the
	refrigerator		Control Panel section for more information.
	compartment.		••When the refrigerator is operated in
		Refrigerator is installed in a cold	temperature below 41°F (5°C), food can
			freeze in the refrigerator compartment.
		location.
			The refrigerator should not be operated in
			temperature below 55°F (13°C).
		Refrigerator was recently	••It may take up to 24 hours for each
			compartment to reach the desired
		installed.
	Refrigerator		temperature.
	or Freezer
		The air vents are blocked. Cold	••Locate air vents by using your hand to
	section is too
		air circulates from the freezer to	sense airflow and move all packages that
	warm.	the fresh food section and back	block vents and restrict airflow. Rearrange
		again through air vents in the wall	items to allow air to flow throughout the
		dividing the two sections.	compartment.

			TROUBLESHOOTING 27
	Cooling
	Problem	Possible Cause	Solutions
			••When the doors are opened often or for
			long periods of time, warm, humid air
		Doors are opened often or for	enters the compartment. This raises the
			temperature and moisture level within
		long periods of time.
			the compartment. To lessen the effect,
			reduce the frequency and duration of door
			openings.
		Unit is installed in a hot location.	••The refrigerator should not be operated in
			temperatures above 110 °F.
		A large amount of food or	••Adding food warms the compartment
	Refrigerator		requiring the cooling system to run.
		hot food was added to either	Allowing hot food to cool to room
	or Freezer	compartment.	temperature before putting it in the
	section is too		refrigerator will reduce this effect.
	warm.	Doors not closed correctly.	••See the Doors will not close correctly or
			pop open section in Parts & Features
			Troubleshooting.
		Temperature control is not set	••If the temperature is too warm, adjust the
			control one increment at a time and wait for
		correctly.
			the temperature to stabilize.
			••During the defrost cycle, the temperature
		Defrost cycle has recently	of each compartment may rise slightly and
			condensation may form on the back wall.
		completed.	Wait 30 minutes and confirm the proper
			temperature has been restored once the
			defrost cycle has completed..
	Refrigerator	Incorrect temperature control	••If the temperature is too cold, adjust the
	or Freezer		control one increment at a time and wait for
	section is too	settings.	the temperature to stabilize. Refer to the
	cold.		Control Panel for more information.
	Frost or ice	Condensation from food with a	••This is normal for food items with a high
	crystals form	high water content has frozen
			water content.
	on frozen	inside of the food package.
	food (inside
		Food has been left in the freezer	••Do not store food items with high water
	of sealed
	package).	for a long period of time.	content in the freezer for a long period of
			time.
			••When the doors are opened often or for
			long periods of time, warm, humid air
	Frost or ice	Door is opened frequently or for	enters the compartment. This raises the
			temperature and moisture level within the
	crystals form	long periods of time.	compartment. Increased moisture will lead
	on frozen		to frost and condensation. To lessen the
	food (outside		effect, reduce the frequency and duration
			of door openings.
	of package).
		Door is not closing properly.	••Refer to the Doors will not close correctly
			or pop open section in the Troubleshooting
			section.

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28 TROUBLESHOOTING

Making Ice

	Problem	Possible Cause	Solutions
			••If the doors of the unit are opened often,
		Doors are opened often or for	ambient air will warm the refrigerator which
			will prevent the unit from maintaining the
		long periods of time.	set temperature. Lowering the refrigerator
			temperature can help, as well as not
			opening the doors as frequently.
	Ice tray is		••If the doors are not properly closed, ice
	not making	Doors are not closed completely.	production will be affected. See the “Doors
	enough ice.		will not close correctly or pop open” section
			in Parts & Features Troubleshooting for
			more information.
		The temperature setting for the	••The recommended temperature for the
			freezer compartment for normal ice
		freezer is too warm.	production is 0°F. If the freezer temperature
			is warmer, ice production will be affected.
	Ice tray is not	Refrigerator was recently	••It may take up to 24 hours for each
			compartment to reach the desired
	making ice.	installed.	temperature and water to begin freezing in
			the ice tray.
		Ice has been stored for a long	••Ice that has been stored for too long will
			shrink, become cloudy, and may develop a
		time.	stale taste. Throw away old ice and make a
			new supply.
	Ice has bad	The food has not been stored	••Rewrap the food. Odors may migrate to the
		properly in either compartment.	ice if food is not wrapped properly.
	taste or odor.
		The interior of the refrigerator	••See the Maintenance section for more
		needs to be cleaned.	information.
		The ice storage bin needs to be	••Empty and wash the bin (discard
		cleaned.	old cubes). Make sure that the bin is
			completely dry before reinstalling it.

			TROUBLESHOOTING 29
	Parts & Features
	Problem	Possible Cause	Solutions
		Food packages are blocking the	••Rearrange food containers to clear the
		door open.	door and door shelves.
		Ice bin, crisper cover, shelves,	••Push bins all the way in and put crisper
			cover, shelves and drawers into their
	Doors will	door bins, or drawers are out of
			correct positions. See the Operation
		position.
	not close		section for more information.
	correctly or
		The doors were removed during
	pop open.		••Contact the installer to properly install the
		product installation and not	doors.
		properly replaced.
		Refrigerator is not leveled	••Contact the installer to properly level the
		properly.	refrigerator.
			••Clean the gaskets and the surfaces that
		The gaskets are dirty or sticky.	they touch. Rub a thin coat of appliance
			polish or kitchen wax on the gaskets after
	Doors are		cleaning.
			••When you open the door, warmer air
	difficult to
	open.		enters the refrigerator. As the warm air
		Door was recently closed.	cools, it can create a vacuum. If the door
			is hard to open, wait one minute to allow
			the air pressure to equalize, then see if it
			opens more easily.
	Refrigerator	Leveling legs are not adjusted	••Contact the installer to properly level the
		properly.	refrigerator.
	wobbles
			••It may be necessary to add shims under
	or seems	Floor is not level.
	unstable		the leveling legs or rollers to complete
			installation.
	Lights do not	LED interior lighting failure.	••The refrigerator compartment lamp is LED
			interior lighting, and service should be
	work.		performed by a qualified technician.
	The interior
	of the	The refrigerator is located near a	••Make sure that the refrigerator is not
	refrigerator is	fire source, such as a fireplace,	located near a fire source, such as a
	covered with	chimney, or candle.	fireplace, chimney or candle.
	dust or soot.

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30 TROUBLESHOOTING

Noises

	Problem	Possible Cause	Solutions
		The defrost control will click
		when the automatic defrost cycle
	Clicking	begins and ends. The thermostat	••Normal Operation
		control (or refrigerator control
		on some models) will also click
		when cycling on and off.
		Rattling noises may come from
		the flow of refrigerant or items	••Normal Operation
		stored on top of or around the
		refrigerator.
	Rattling	Refrigerator is not resting solidly	••Floor is weak or uneven or leveling legs
		on the floor.	need to be adjusted. See the Leveling and
			Door Alignment section.
		Refrigerator with linear
		compressor was jarred while	••Normal Operation
		running.
		Evaporator fan motor is
		circulating air through the	••Normal Operation
		refrigerator and freezer
	Whooshing
		compartments.
		Air is being forced over the	••Normal Operation
		condenser by the condenser fan.
	Gurgling	Refrigerant flowing through the	••Normal Operation
		cooling system.
	Popping	Contraction and expansion of the
		inside walls due to changes in	••Normal Operation
		temperature.
	Sizzling	Water dripping on the defrost	••Normal Operation
		heater during a defrost cycle.
		If the side or back of the
	Vibrating	refrigerator is touching a cabinet	••To eliminate the noise, make sure that the
		or wall, some of the normal	sides and back cannot vibrate against any
		vibrations may make an audible	wall or cabinet.
		sound.
	Dripping	Water running into the drain pan	••Normal Operation
		during the defrost cycle.
		Your refrigerator is designed
		to run more efficiently to keep
		your food items at the desired
	Pulsating or	temperature. The high efficiency
		compressor may cause your new
	high-pitched	refrigerator to run longer than	••Normal Operation
	sound	your old one, but it is still more
		energy efficient than previous
		models. While the refrigerator
		is running, it is normal to hear a
		pulsating or high-pitched sound.