Thank you for purchasing a bizhub C20. You have made an excellent choice. Your
bizhub C20 is specially designed for optimal performance in Windows, Macintosh
and Linux environments.
Trademarks
KONICA MINOLTA and the KONICA MINOLTA logo are trademarks or registered
trademarks of KONICA MINOLTA HOLDINGS, INC.
bizhub and PageScope are trademarks or registered trademarks of KONICA
MINOLTA BUSINESS TECHNOLOGIES, INC.
All other trademarks and registered trademarks are the property of their respective
owners.
KONICA MINOLTA BUSINESS TECHNOLOGIES, INC. reserves the right to make
changes to this guide and to the equipment described herein without notice. Considerable effort has been made to ensure that this guide is free of inaccuracies and
omissions. However, KONICA MINOLTA BUSINESS TECHNOLOGIES, INC. makes
no warranty of any kind including, but not limited to, any implied warranties of merchantability and fitness for a particular purpose with regard to this guide.
KONICA MINOLTA BUSINESS TECHNOLOGIES, INC. assumes no responsibility
for, or liability for, errors contained in this guide or for incidental, special, or consequential damages arising out of the furnishing of this guide, or the use of this guide in
operating the equipment, or in connection with the performance of the equipment
when so operated.
SOFTWARE LICENSE AGREEMENT
This package contains the following materials provided by Konica Minolta Business Technologies, Inc. (KMBT): software included as part of the printing system, the digitally-encoded
machine-readable outline data encoded in the special format and in the encrypted form (“Font
Programs”), other software which runs on a computer system for use in conjunction with the
Printing Software (“Host Software”), and related explanatory written materials (“Documentation”). The term “Software” shall be used to describe Printing Software, Font Programs and/or
Host Software and also include any upgrades, modified versions, additions, and copies of the
Software.
The Software is being licensed to you under the terms of this Agreement.
KMBT grants to you a non-exclusive sublicense to use the Software and Documentation, provided that you agree to the following:
1. You may use the Printing Software and accompanying Font Programs for imaging to the
licensed output device(s), solely for your own internal business purposes.
2. In addition to the license for Font Programs set forth in Section 1 (“Printing Software”)
above, you may use Roman Font Programs to reproduce weights, styles, and versions of
letters, numerals, characters and symbols (“Typefaces”) on the display or monitor for your
own internal business purposes.
3. You may make one backup copy of the Host Software, provided your backup copy is not
installed or used on any computer. Notwithstanding the above restrictions, you may install
the Host Software on any number of computers solely for use with one or more printing systems running the Printing Software.
4. You may assign its rights under this Agreement to an assignee of all of Licensee’s right and
interest to such Software and Documentation (“Assignee”) provided you transfer to
Assignee all copies of such Software and Documentation Assignee agrees to be bound by
all of the terms and conditions of this Agreement.
5. You agree not to modify, adapt or translate the Software and Documentation.
6. You agree that you will not attempt to alter, disassemble, decrypt, reverse engineer or
decompile the Software.
7. Title to and ownership of the Software and Documentation and any reproductions thereof
shall remain with KMBT and its Licensor.
8. Trademarks shall be used in accordance with accepted trademark practice, including identification of the trademark owner’s name. Trademarks can only be used to identify printed
output produced by the Software. Such use of any trademark does not give you any rights
of ownership in that trademark.
9. You may not rent, lease, sublicense, lend or transfer versions or copies of the Software that
the Licensee does not use, or Software contained on any unused media, except as part of
the permanent transfer of all Software and Documentation as described above.
10. In no event will KMBT or its licensor be liable to you for any consequential, incidental INDIRECT, PUNITIVE or special damages, including any lost profits or lost saving, even if
KMBT has been advised of the possibility of such damages, or for any claim by any third
party. KMBT or its licensor disclaims all warranties with regard to the software, express or
implied, including, without limitation implied warranties of merchantability, fitness for a particular purpose, title and non-infringement of third party rights. Some states or jurisdictions
do not allow the exclusion or limitation of incidental, consequential or special damages, so
the above limitations may not apply to you.
11. Notice to Government End Users: The Software is a “commercial item,” as that term is
defined at 48 C.F.R.2.101, consisting of “commercial computer software” and “commercial
computer software documentation,” as such terms are used in 48 C.F.R. 12.212. Consistent with 48 C.F.R. 12.212 and 48 C.F.R. 227.7202-1 through 227.7202-4, all U.S. Government End Users acquire the Software with only those rights set forth herein.
12. You agree that you will not export the Software in any form in violation of any applicable
laws and regulations regarding export control of any countries.
Legal Restrictions on Copying
Certain types of documents must never be copied with the purpose or intent to pass
copies of such documents off as the originals.
The following is not a complete list, but is meant to be used as a guide to responsible
copying.
Financial Instruments
z Personal checks
z Traveler’s checks
z Money orders
z Certificates of deposit
z Bonds or other certificates of indebtedness
z Stock certificates
Legal Documents
z Food stamps
z Postage stamps (canceled or uncanceled)
z Checks or drafts drawn by government agencies
z Internal revenue stamps (canceled or uncanceled)
z Passports
z Immigration papers
z Motor vehicle licenses and titles
z House and property titles and deeds
General
z Identification cards, badges, or insignias
z Copyrighted works without permission of the copyright owner
In addition, it is prohibited under any circumstances
rencies, or works of art without permission of the copyright owner.
When in doubt about the nature of a document, consult with legal counsel.
to copy domestic or foreign cur-
" In order to prohibit the illegal reproduction of certain documents, such as
paper currency, this machine is equipped with a counterfeit prevention feature.
Due to the counterfeit prevention feature that this machine is equipped with,
images may be distorted.
For EU member states only
This symbol means: Do not dispose of this product
together with your household waste!
Please contact the Local Authority for appropriate disposal instructions. In the case of a new device being
purchased, the used one can also be given to our dealer
for appropriate disposal. Recycling of this product will
help to conserve natural resources and prevent potential
negative consequences for the environment and human
health caused by inappropriate waste handling.
This product complies with RoHS (2002/95/EC) directive.
2 Control Panel and Configuration Menu ........................................................ 13
About the Control Panel 14
Control Panel Indicators and Keys14
Display Indications17
Main Screen (Copy Mode) 17
Main Screen (Scan Mode) 20
Main Screen (Fax Mode) 23
Print Screen 26
Checking the Machine Status and Settings 27
TONER REMAINING27
REPORT/STATUS Menu27
TOTAL PRINT 28
SUPPLY STATUS 28
TX/RX RESULT 29
REPORT 29
Configuration Menu Overview 31
UTILITY Menu31
MACHINE SETTING Menu 33
PAPER SETUP Menu 37
ADMIN. MANAGEMENT Menu 40
COPY SETTING Menu 56
DIAL REGISTER Menu 58
FAX TX OPERATION Menu. 59
FAX RX OPERATION Menu. 61
REPORTING Menu 64
SCAN SETTING Menu 65
DIRECT PRINT Menu 67
PS/PCL PRINT Menu 69
PROOF/PRINT MENU 69
PAPER MENU 71
QUALITY MENU 74
SYS DEFAULT MENU 94
MEMORY PRINT Menu 101
3 Media Handling ............................................................................................. 105
How do I load media?116
Tray 1 (Manual Feed Tray)116
Loading Plain Paper 116
Other Media 118
Loading Envelopes 119
Loading Label Sheets/Letterheads/Postcards/Thick Stock/Glossy Media
and Transparencies 121
Tray 2123
Loading Plain Paper 123
Tray 3 (Optional Lower Feeder Unit)126
Loading Plain Paper 126
About Duplex Printing 129
How do I autoduplex?129
Output Tray 131
Media Storage 132
Original Media 133
Specifications133
Documents that can be placed on the original glass 133
Documents that can be loaded into the ADF 133
Loading a Document to be Copied 135
Placing a document on the original glass135
Loading a document into the ADF136
4 Using the Printer Driver ............................................................................... 137
Windows Vista 141
Windows XP/Server 2003 141
Windows 2000 141
Printer Driver Settings 142
Common Buttons142
Advanced Tab (PostScript Printer Driver Only)143
Basic Tab143
Layout Tab144
Cover Page Tab144
Watermark/Overlay Tab144
Quality Tab145
Other Tab146
Limitations on printer driver functions installed with Point and Print146
Contents
iii
5 Camera Direct ............................................................................................... 147
Camera Direct 148
Printing Directly from a Digital Camera148
6 Memory Direct ............................................................................................... 149
Memory Direct 150
Printing From a Connected USB Memory Device150
7 Using the Copier ........................................................................................... 153
Making Basic Copies 154
Basic Copy Operation154
Specifying the Copy Quality Setting155
Selecting the Document Type 155
Specifying the Copy Density 156
Specifying the Zoom Ratio156
Selecting a Preset Zoom Ratio 156
Specifying a Custom Zoom Ratio 156
Selecting the Media Tray157
Making Advanced Copies 158
Setting 2in1/4in1 Copying158
2in1/4in1 Copying From the ADF 158
2in1/4in1 Copying From the Original Glass 158
Setting a Copy Function159
ID Card Copying 160
Repeat Copying 161
Poster Copying 162
Setting Duplex (Double-Sided) Copying163
Duplex (Double-Sided) Copying From the ADF 163
Duplex (Double-Sided) Copying From the Original Glass 164
Duplex (Double-Sided) Document Copying 165
Setting Collated (Sort) Copying165
Collated (Sort) Copying From the ADF 165
Collated (Sort) Copying From the Original Glass 165
8 Using the Scanner ........................................................................................ 167
Scanning From a Computer Application 168
Basic Scanning Operation168
Windows TWAIN Driver Settings169
Windows WIA Driver Settings171
Macintosh TWAIN Driver Settings172
Scanning With the Machine 174
Basic Scanning Operation174
Specifying the Data Location 176
Saving Data on a Computer Connected (Scan to PC) 176
Saving Data on a USB Memory Device (Scan to USB Memory) 176
Specifying the Destination Address (Scan to E-mail/FTP/SMB)178
Contentsiv
Directly Entering the E-mail Address 178
Selecting From the Favorite List 179
Selecting a Speed Dial Destination 179
Selecting a Group Dial Destination 180
Selecting From the Address Book 181
Searching the Address Book 181
Searching an LDAP Server 182
Specifying Multiple Destination Addresses 184
Editing a Specified Destination Address 184
Deleting a Specified Destination Address 185
Registering/Editing Addresses185
Registering in the Favorite List 186
Deleting From the Favorite List 186
Registering Speed Dial Destinations (Direct Input) 187
Registering Speed Dial Destinations (LDAP Search) 188
Editing/Deleting Speed Dial Destinations 190
Registering Group Dial Destinations 191
Editing/Deleting Group Dial Destinations 192
Selecting the Data Format193
Selecting the Scan Quality Setting193
Selecting the Resolution 193
Selecting the Scan Mode 194
Selecting the Scan Density 194
Setting Duplex (Double-Sided) Scanning194
Setting the Scan Size195
Setting the Scan Color195
Specifying the Subject195
Deleting a Queued Transmission Job196
About Toner Cartridges198
Replacing a Toner Cartridge200
Replacing an Imaging Unit204
Replacing the Waste Toner Bottle210
Replacing the Transfer Roller214
Replacing the Transfer Roller 214
Replacing the Ozone Filter 217
Replacing the Transfer Belt Unit218
Replacing the Fuser Unit226
Introduction 244
Printing a Configuration Page 245
Unlocking the Scanner 246
Preventing Media Misfeeds 247
Understanding the Media Path 248
Clearing Media Misfeeds 248
Media Misfeed Messages and Clearing Procedures249
Clearing a Media Misfeed from Tray 1 (Manual Feed Tray) and Transfer
Roller 250
Clearing a Media Misfeed in Tray 2 253
Clearing a Media Misfeed in Tray 3 256
Clearing a Media Misfeed from the ADF 259
Clearing a Media Misfeed from the Duplex 261
Clearing a Media Misfeed from the Fuser Unit 262
Clearing a Media Misfeed from the Switchback266
Clearing a Media Misfeed from the Horizontal Transport Area268
Solving Problems with Media Misfeeds 270
Solving Other Problems 273
Solving Problems with Printing Quality 281
Status, Error, and Service Messages 287
Status Messages 287
Error Messages288
Service Messages297
Installing the CF adapter and CompactFlash card 309
Tray 3 (Lower Feeder Unit) 313
Kit Contents313
Installing Tray 3314
Contentsvi
A Appendix ....................................................................................................... 317
Technical Specifications 318
Consumable Life Expectancy Chart 321
User-Replaceable 321
Service-Replaceable 322
Entering Text 323
Key Operation 323
Entering Fax Numbers 323
Entering Names 324
Entering E-mail Addresses 324
Changing Input Mode325
Inputting Example325
Correcting Text and Input Precautions326
Our Concern for Environmental Protection 327
What is an ENERGY STAR product? 327
Contents
vii
Contentsviii
1Introduction
Getting Acquainted with Your Machine
Space Requirements
To ensure easy operation, consumable replacement and maintenance,
adhere to the recommended space requirements detailed below.
1355 mm (53.3")
100 mm
(3.9")
290 mm
(11.4")
539 mm (21.2")
Front View
326 mm
(12.8")
(13.0")
329 mm
100 mm
(3.9")
326 mm
(12.8")
907 mm (35.7")
578 mm (22.8")
590 mm (23.2")
100 mm
(3.9")
1016 mm (40.0")
Side View
Getting Acquainted with Your Machine2
(13.0")
329 mm
578 mm (22.8")
1018 mm (40.1")
326 mm
(12.8")
590 mm (28.2")
1016 mm (40.0")
111 mm
(4.4")
100 mm
(3.9")
Side View with Options
" The option appears shaded in the above illustrations.
Getting Acquainted with Your Machine
3
Part Names
The following drawings illustrate the parts of your machine referred to
throughout this guide, so please take some time to become familiar with
them.
Front View
1—Control panel
2—Automatic Document
Feeder (ADF)
2-a: ADF feed cover
2-b: Document guide
2-c: Document feed tray
2-d: Document output tray
2-e: Document stopper
" The ADF may appear
as “document cover” in
status and error messages.
" Lower the document
stopper when scanning
Legal-size paper with
the ADF.
3—Tray 1 (Manual feed tray)
4—Tray 2
5—Output tray
6—Extension tray
7—Scanner lock lever
8—Original glass
9—Original cover pad
10—Scanner unit
2-a
1
43
8
7
6
5
2-c
22-b
2-d
2-e
9
10
Getting Acquainted with Your Machine4
11—Fuser unit
12—Right door
13—Transfer roller
14—Transfer belt unit
15—Imaging unit(s)
16—Laser lens cleaning tool
17—Front cover
18—Waste toner bottle
19—Toner cartridge(s)
20—Ozone filter
19
18
17
16
14
15
20
11
12
13
14
13
16
18
19
P
U
S
H
Y
Y
15
Getting Acquainted with Your Machine
5
Rear View
1—Power switch
2—Power connection
3—TEL (telephone) jack
4—LINE (telephone line) jack
5—10Base-T/100Base-TX/
1000Base-T Ethernet Interface port
6—USB port
7—Rear cover
8—USB HOST port
Front View with Options
1—Lower feeder unit (Tray 3)
Drivers CD/DVD
8
7
3
4
5
6
1
2
1
Printer Drivers (PostScript Drivers)
DriversUse/Benefit
Windows Vista/XP/Server 2003/
2000
Windows Vista/XP/Server 2003 for
64bit
These drivers give you access to all of
the printer features, including finishing
and advanced layout. For details,
refer to “Displaying Printer Driver Settings (for Windows)” on page 141.
" A specific PPD file has been prepared for applications (such as Page
Maker and Corel Draw) that require that a PPD file be specified when
printing.
When specifying a PPD file while printing on Windows Vista, XP,
Server 2003 and 2000, use the specific PPD file provided on the Drivers CD/DVD.
Getting Acquainted with Your Machine6
Printer Drivers (PCL Drivers)
DriversUse/Benefit
Windows Vista/XP/Server 2003/
2000
Windows Vista/XP/Server 2003 for
64bit
These drivers give you access to all of
the printer features, including finishing
and advanced layout. For details,
refer to “Displaying Printer Driver Settings (for Windows)” on page 141.
Printer Drivers (XPS Drivers)
DriversUse/Benefit
Windows VistaThese mini drivers for Windows Vista
Windows Vista for 64bit
are based on the Windows core.
For details on the installation method
and functions, refer to the Reference
Guide on the Documentation CD/
DVD.
" The XPS driver cannot be installed by using the auto-play installation
feature of the Drivers CD/DVD.
Printer Drivers (PPD Files)
DriversUse/Benefit
Macintosh OS X (10.2.8, 10.3, 10.4,
10.5)
Red Hat Linux 9.0, SuSE Linux 8.2
These files are required in order to
use the printer driver for each operating system.
For details of the Macintosh and
Linux printer driver, refer to the Reference Guide on the Documentation
CD/DVD.
Getting Acquainted with Your Machine
7
Scanner Drivers
DriversUse/Benefit
TWAIN Driver for Windows Vista/XP/
Server 2003/2000
TWAIN Driver for Macintosh OS X
10.2.8 or later
WIA Driver for Windows Vista/XPThis driver enables you to set scan-
WIA Driver for Windows Vista/XP for
64bit
These drivers enable you to set scanning functions, such as the color setting and size adjustments.
For details, refer to “Windows TWAIN
Driver Settings” on page 169.
ning functions, such as the color setting and size adjustments.
For details, refer to “Windows WIA
Driver Settings” on page 171.
PC Fax Drivers
DriversUse/Benefit
Windows Vista/XP/Server 2003/
2000
Windows Vista/XP/Server 2003 for
64 bit
These drivers enable you to specify
fax settings, such as the paper settings for sending faxes and the settings for editing the address book. For
details, refer to the Facsimile User's
Guide on the Documentation CD/
DVD.
" For details on the installation of the drivers, refer to the Installation
Guide on the Documentation CD/DVD.
" For details of the Macintosh and Linux drivers, refer to the Reference
Guide on the Documentation CD/DVD.
" Windows TWAIN driver does not correspond to 64-bit applications
though it corresponds to 32-bit applications on 64-bit OS.
Getting Acquainted with Your Machine8
Applications CD/DVD
Applications
ApplicationsUse/Benefit
Download Manager
(Windows Vista/XP/Server 2003/
2000, Macintosh OS 10.2.x or later)
PaperPort SEThis software is a document manage-
Local Setup Utility (LSU)This software enables destinations
LinkMagicThis software enables scanned docu-
This utility, which can be used only if
the optional hard disk kit or CompactFlash card is installed, enables fonts
and overlay data to be downloaded to
the machine hard disk.
For details, refer to the Download
Manager online help.
ment software package that helps you
scan, organize, access, share, and
manage both your paper and digital
documents on your personal computer.
For details, refer to the PaperPort SE
User’s Guide from the Help menu.
(scanning and faxing) in the favorite
list, in speed dialing and in group dialing to be created or edited from the
computer. In addition, the status of
this machine can be checked.
For details, refer to the Reference
Guide on the Documentation CD/
DVD.
ments to be saved in a file, processed,
mail attached, and printed out.
For details, refer to the Reference
Guide on the Documentation CD/
DVD.
PageScope Net CarePrinter management functions such
as status monitoring and network settings can be accessed.
For details, refer to the PageScope
Net Care Quick Guide on the Applications CD/DVD.
Getting Acquainted with Your Machine
9
PageScope Network SetupUsing the TCP/IP, basic network
printer settings can be specified.
For details, refer to the PageScope
Network Setup User Manual on the
Applications CD/DVD.
PageScope Plug and PrintThis utility automatically detects a new
printer connected to the network and
creates a print object on the Windows
print server.
For details, refer to the PageScope
Plug and Print Quick Guide on the
Applications CD/DVD.
details that must be performed in
order to use this machine, such as
setting up the machine and installing
the drivers.
Printer/Copier/Scanner User's Guide
(this manual)
Facsimile User’s GuideThis manual provides details on gen-
Reference GuideThis manual provides details on
Quick GuideThe Quick Guide provides simple pro-
ReadmeThis guide provides details on operat-
This manual provides details on general daily operations, such as using
the drivers and control panel and
replacing consumables.
eral fax operations, such as sending
and receiving faxes and using the
control panel.
installing the Macintosh and Linux
drivers and on specifying settings for
the network, Local Setup Utility (LSU),
LinkMagic and the printer management utility.
cedures for copy, fax and scanning
operations and for replacing consumables.
ing conditions and precautions. Be
sure to read this information before
using the machine.
Getting Acquainted with Your Machine
11
System Requirements
Personal computer
– Pentium II: 400MHz or higher
– PowerPC G3 or later (G4 or later is recommended)
– Macintosh equipped with an Intel processor
Operating System
– Microsoft Windows Vista Home Basic/Home Premium/Ultimate/Busi-
ness/Enterprise, Windows Vista Home Basic/Home Premium/ Ultimate/Business/Enterprise x64 Edition, Windows XP Home Edition/
Professional (Service Pack 2 or later), Windows XP Professional x64
Edition, Windows Server 2003, Windows Server 2003 x64 Edition,
Windows 2000 (Service Pack 4 or later)
– Mac OS X (10.2.8 or later; We recommend installing the latest patch)