HP ZBook 17 G4 Mobile, ZBook 17 G4 Maintenance and Service Guide

HP ZBook 17 G4 Mobile Workstation

HP ZBook 17 G4

Maintenance and Service Guide

© Copyright 2017 HP Development Company,

L.P.

NVIDIA and Quadro are trademarks and/or registered trademarks of NVIDIA Corporation in the U.S. and other countries. Red Hat Enterprise Linux is a registered trademark of Red Hat, Inc. in the United States and other countries. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Pentium, and Core are trademarks of Intel Corporation in the U.S. and other countries. Windows is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries.

Product notice

This guide describes features that are common to most models. Some features may not be available on your computer.

Not all features are available in all editions of Windows. This computer may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows functionality. See http://www.microsoft.com for details.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Second Edition: October 2017

First Edition: March 2017

Document Part Number: 917650-002

Important Notice about Customer Self-Repair Parts

CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for authorized service provider parts," can damage the computer or void your warranty.

iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits de ned by the International Standard for Safety of Information Technology Equipment (IEC 60950-1).

v

vi Safety warning notice

Table of contents

1 Product description .......................................................................................................................................	1
2 External component dent c t on ..................................................................................................................	7
Locating hardware .................................................................................................................................................	7
Locating software ..................................................................................................................................................	7
Right .......................................................................................................................................................................	7
Left .........................................................................................................................................................................	9
Display .................................................................................................................................................................	10
Top ........................................................................................................................................................................	11
TouchPad ...........................................................................................................................................	11
Lights .................................................................................................................................................	12
Buttons and ngerprint reader .........................................................................................................	13
Special function keys ........................................................................................................................	14
Using the hot keys .............................................................................................................................	15
Bottom .................................................................................................................................................................	16
Front .....................................................................................................................................................................	17
Locating system information ..............................................................................................................................	18
3 Illustrated parts catalog ..............................................................................................................................	19
Computer major components ..............................................................................................................................	19
Miscellaneous parts .............................................................................................................................................	22
Display assembly subcomponents ......................................................................................................................	24
4 Removal and replacement procedures preliminary requirements ....................................................................	25
Tools required ......................................................................................................................................................	25
Service considerations .........................................................................................................................................	25
Plastic parts .......................................................................................................................................	25
Cables and connectors ......................................................................................................................	26
Drive handling ...................................................................................................................................	26
Grounding guidelines ...........................................................................................................................................	27
Electrostatic discharge damage ........................................................................................................	27
Packaging and transporting guidelines ..........................................................................	28
Workstation guidelines ...................................................................................................	28
Equipment guidelines .....................................................................................................	29

vii

5 Removal and replacement procedures for Customer Self-Repair parts .............................................................	30
Component replacement procedures ..................................................................................................................	30
Service door .......................................................................................................................................	31
Battery ...............................................................................................................................................	32
Base enclosure ..................................................................................................................................	34
Hard drives ........................................................................................................................................	35
Solid-state drives (M.2) .....................................................................................................................	39
WLAN module ....................................................................................................................................	41
WWAN module ...................................................................................................................................	43
Memory module ................................................................................................................................	45
6 Removal and replacement procedures for authorized service provider parts ....................................................	48
Component replacement procedures ..................................................................................................................	48
RTC battery ........................................................................................................................................	49
Internal frame ...................................................................................................................................	50
Speakers ............................................................................................................................................	51
TouchPad ...........................................................................................................................................	52
Smart card reader and frame ............................................................................................................	53
Fingerprint reader board ...................................................................................................................	55
Fan .....................................................................................................................................................	56
Heat sink ............................................................................................................................................	58
Discrete graphics board ....................................................................................................................	61
Display LED board .............................................................................................................................	62
Keyboard ...........................................................................................................................................	64
System board ....................................................................................................................................	66
Display assembly ...............................................................................................................................	70
Top cover ...........................................................................................................................................	76
7 Troubleshooting guide .................................................................................................................................	77
Resources .............................................................................................................................................................	78
General troubleshooting steps ............................................................................................................................	78
Identify the issue ...............................................................................................................................	79
1. Understand the issue ..................................................................................................	79
Boot up sequence .........................................................................................	79
Failure classi cation .....................................................................................	79
2. Examine the environment ..........................................................................................	81
3. Perform a visual inspection of hardware ...................................................................	82
4. Update BIOS and drivers .............................................................................................	82
Manually updating BIOS and drivers ............................................................	82
Remotely deploying BIOS and drivers ..........................................................	82

viii

Analyze the issue ...............................................................................................................................		82
5. Remove or uninstall recently added hardware, software ..........................................		82
6. HP Hardware Diagnostics and Tools ...........................................................................		83
HP PC Hardware Diagnostics (UEFI) .............................................................		83
HP Support Assistant (HPSA) .......................................................................		85
HP BIOS Con guration Utility (BCU) .............................................................		86
HP Image Diagnostic Tool .............................................................................		86
HP Thermal Monitor .....................................................................................		86
Non HP diagnostics tools .............................................................................		86
7. Status lights, blinking light codes, troubleshooting lights, and POST error
messages ........................................................................................................................		87
Status lights ..................................................................................................		87
Interpreting system validation diagnostic front panel LEDs and
audible codes ................................................................................................		88
POST error messages ...................................................................................		89
Power Good (Troubleshooting) lights ..........................................................		91
Resolve the issue ...............................................................................................................................		92
8. Hard reset ....................................................................................................................		92
9. Soft reset (Default Settings) .......................................................................................		93
10. Reseat cables and connections	................................................................................	93
11. Test with minimum con guration ............................................................................		94
Essential hardware con	guration ................................................................	94
Safe mode .....................................................................................................		95
12. Test with veri ed working con	guration (hardware and/or operating system) .....	95
13. Replace the system board ........................................................................................		95
Verify solution ...................................................................................................................................		96
Helpful Hints ........................................................................................................................................................		96
At startup ...........................................................................................................................................		96
During operation ...............................................................................................................................		97
Consulting with HP Service ...............................................................................................................		97
Common issues and possible solutions ..............................................................................................................		98
Power-on issues ................................................................................................................................		98
No Power .........................................................................................................................		98
Intermittent power-on, shutdown, reboot ...................................................................		100
AC adapter issue ...........................................................................................................		101
Battery not recognized, not charging ...........................................................................		102
Battery discharges too fast ..........................................................................................		103
Burnt smell ....................................................................................................................		104
POST ................................................................................................................................................		104
No video (with power) ...................................................................................................		104
Blinking lights ...............................................................................................................		105

ix

Diagnostics error messages .........................................................................................	106
BIOS password ..............................................................................................................	107
Performance (OS) ............................................................................................................................	107
Intermittent shutdown .................................................................................................	108
Blue screen ....................................................................................................................	109
Freeze at Windows Logo (hang/lockup) .......................................................................	111
Electromagnetic Interference (EMI) ..............................................................................	112
No wake up ....................................................................................................................	113
Unresponsive ................................................................................................................	114
Slow performance .........................................................................................................	114
HP Smart Adapter warning message ...........................................................................	115
Incorrect time and date ................................................................................................	115
Display .............................................................................................................................................	116
Display anomalies .........................................................................................................	116
Symptom ....................................................................................................	116
Quick check .................................................................................................	117
HP PC Hardware Diagnostics (UEFI) for video test .....................................	117
Display assembly diagram .........................................................................	118
Dead pixel .....................................................................................................................	118
No video (internal) ........................................................................................................	118
No video (external) .......................................................................................................	119
DisplayPort/VGA ...........................................................................................................	119
HDMI ..............................................................................................................................	119
No or bad external video via docking ...........................................................................	120
Incorrect or missing color/distorted image ..................................................................	120
Touch screen .................................................................................................................	121
I/O devices .......................................................................................................................................	122
Keyboard .......................................................................................................................	122
Keyboard point stick .....................................................................................................	123
Keyboard backlight .......................................................................................................	123
TouchPad .......................................................................................................................	124
Network Connectivity Ethernet (RJ-45 jack) ................................................................	124
Network connectivity wireless (WLAN) ........................................................................	125
WWAN ............................................................................................................................	126
USB ................................................................................................................................	127
Smart card reader .........................................................................................................	128
Speaker, headphone - audio issues ..............................................................................	129
Thunderbolt (TB) ...........................................................................................................	130
Thunderbolt 3 dock .......................................................................................................	131
Storage ............................................................................................................................................	132
Hard drive/solid-state drive not recognized ................................................................	133

x

No boot to operating system (no read/write error) .....................................................		133
Read-write error ...........................................................................................................		134
Slow performance .........................................................................................................		135
Blue screen (BSOD) error ..............................................................................................		135
Noisy hard drive ............................................................................................................		135
Mechanical .......................................................................................................................................		136
Fan error message - 90B ..............................................................................................		136
Noise (sound) ................................................................................................................		137
Fan runs constantly ......................................................................................................		138
Thermal shutdown (hot) ...............................................................................................		139
Stuck power button ......................................................................................................		140
Additional information ......................................................................................................................................		140
Acronyms .........................................................................................................................................		140
Blinking lights and boot error codes ...............................................................................................		141
Processor not executing code ......................................................................................		141
BIOS recovery code unable to nd valid BIOS recovery image .....................................		141
Memory module error ...................................................................................................		142
Graphics Controller Error (No Controller) .....................................................................		142
Failure - System Board Error ........................................................................................		142
Intel Trusted Execution Technology (TXT) Error ..........................................................		142
Sure Start unable to	nd valid BIOS Boot Block image ................................................	142
Sure Start has identi	ed a problem (Manual Recovery Policy Set) ..............................	143
POST Error Messages and User Actions ..........................................................................................		143
Routine Maintenance for Performance Improvement ....................................................................		145
Common Blue Screen Error Messages ............................................................................................		146
Error message list .........................................................................................................		146
Bug check symbolic names ...........................................................................................		146
Microsoft general troubleshooting of Windows bug check codes ...............................		146
Use Windows Debugging Tool .........................................................................................................		147
Windows Software Development Kit (SDK) ..................................................................		147
Display Issue: Pixel Anomalies ........................................................................................................		151
Cable management .........................................................................................................................		152
Connector types ..............................................................................................................................		153
8 Using HP PC Hardware Diagnostics (UEFI) .....................................................................................................		155
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..................................................................		155
Additional BIOS crisis recovery tool ..................................................................................................................		156
9 pec c t ons ............................................................................................................................................		157
Computer speci cations ....................................................................................................................................		157

xi

10	Power cord set requirements ....................................................................................................................	158
	Requirements for all countries ..........................................................................................................................	158
	Requirements for speci c countries and regions .............................................................................................	159
11	Statement of memory volatility ................................................................................................................	161
	Nonvolatile memory usage ...............................................................................................................................	163
	Questions and answers .....................................................................................................................................	165
	Using HP Sure Start (select models only) ..........................................................................................................	166
12	Recycling ................................................................................................................................................	167
Index ...........................................................................................................................................................		168

xii

1Product description

Category	Description
Product Name	HP ZBook 17 G4 Mobile Workstation
Processors	7th Generation Intel® Core™ i5 Processor, quad-core, BGA:
	Core i5-7300HQ (2.5 GHz (up to 3.5 GHz)/2400 MHz/6 MB L3 cache/45W)
	Core i5-7440HQ (2.8 GHz (up to 3.8 GHz)/2400 MHz/6 MB L3 cache/45W)
	7th Generation Intel Core i7 Processor, quad-core, BGA:
	Core i7-7700HQ (2.8 GHz (up to 3.8 GHz)/2400 MHz/6 MB L3 cache/45W)
	Core i7-7820HQ (2.9 GHz (up to 3.9 GHz)/2400 MHz/8 MB L3 cache/45W)
	7th Generation Intel XEON Processor, quad-core, BGA:
	Xeon E3-1505M v6 (3.0 GHz (up to 4.0 GHz)/2400 MHz/8 MB L3 cache/45W)
	Xeon E3-1535M v6 (3.1 GHz (up to 4.2 GHz)/2400 MHz/8 MB L3 cache/45W)
Chipset	Mobile Intel CM238
Graphics	Intel UMA Graphics - with shared video memory
	GT2 Integrated Graphics
	* For Core processors: Intel HD graphics 630
	* For Xeon processors: Intel HD graphics P630
	Discrete MXM Daughter card:
	NVIDIA® Quadro M1200
	NVIDIA Quadro M2200
	NVIDIA Quadro P3000
	NVIDIA Quadro P4000
	NVIDIA Quadro P5000
	AMD Radeon Pro WX 4170 Graphics
	Supports "No Discrete Graphics" option
	Supports Hybrid (Switchable) Graphics
	Supports NVIDIA Optimus Technology
	Supports AMD Enduro Technology
	Supports Open GL
	Supports DisplayPort 1.2 (supported thru Thunderbolt 3)
	Total displays support up to 4 discrete; 3 UMA (through Docking Station)
	Supports NVIDIA Mosaic Technology
	Supports AMD Eye nity
Panel	All panels are 16:9 aspect ratio

1

Category	Description
	17.3 inch, LED backlight, anti glare:
	HD+, SVA (1600 x 900 resolution, 220 nits, 60% CG, eDP, flat) – with or without camera
	FHD, UWVA (1920 x 1080 resolution, 300 nits, 72% CG, dDP, flat) – with or without camera
	FHD, UWVA touch screen with camera (1920 x 1080 resolution, 300 nits, 72% CG slim, eDP+PSR), not
	available with WWAN
	UHD, "RG phosphors + B-LED " UWVA Dream Color 3 - 10 bit (3840 x 2160 resolution, 300 nits, 95% NTSC)
	NOT available with WWAN/UMA graphics/1 DIMM – with or without camera
Memory	Four SODIMM slots (three or four SODIMM module combination only available with Quad Core processors)
	(4) slots are customer accessible/upgradeable
	DDR4-2400 SODIMMS
	Supports Dual Channel Memory
	Supports up to 64 GB
	System Supports the following con gurations:
	DDR4-2400 SODIMMs (available with Core processor only)
	8192MB Total System Memory (8192MB x 1) or (4096MB x 2)
	16384MB Total System Memory (16384MB x 1), (8192MB x 2) or (4096MB x 4)
	32768MB Total System Memory (16384MB x 2) or (8192MB x 4)
	65536MB Total System Memory (16384MB x 4)
	ECC DDR4-2400 SODIMMs (available with Xeon processor only)
	8192MB Total System Memory (8192MB x 1)
	16384MB Total System Memory (8192MB x 2) or (16384MB x 1)
	32768MB Total System Memory (16384MB x 2) or (8192MB x 4)
	65536MB Total System Memory (16384MB x 4)
Primary M.2 Storage	M.2 (NGFF) SS/DS solid state drive (2280), set as primary storage if selected
	SATA:
	512 GB SATA-3, SS, TLC, FIPS-140-2
	512 GB SATA-3, Self-Encrypting Drive (SED), Opal 2, TLC
	256 GB SATA-3, Self-Encrypting Drive (SED), Opal 2, TLC
	PCIe:
	1 TB PCIe (NVMe) MLC, HP Z Turbo Drive
	1 TB PCIe (NVMe) TLC
	512 GB PCIe (NVMe), TLC, Opal 2, HP Z Turbo Drive
	512 GB PCIe (NVMe), MLC, HP Z Turbo Drive
	512 GB PCIe (NVMe), TLC
	256 GB PCIe (NVMe), TLC, HP Z Turbo Drive
	256 GB PCIe (NVMe), MLC, HP Z Turbo Drive
Secondary M.2	M.2 (NGFF) SS/DS solid state drive (2280), set as primary storage if selected
Storage	SATA:

2Chapter 1 Product description

Category	Description
	512 GB SATA-3, SS, TLC, FIPS-140-2
	512 GB SATA-3, Self-Encrypting Drive (SED), Opal 2, TLC
	256 GB SATA-3, Self-Encrypting Drive (SED), Opal 2, TLC
	PCIe (not available if primary M.2 SATA drive is selected):
	1 TB PCIe (NVMe) MLC, HP Z Turbo Drive
	1 TB PCIe (NVMe) TLC
	512 GB PCIe (NVMe), TLC, Opal 2, HP Z Turbo Drive
	512 GB PCIe (NVMe), MLC, HP Z Turbo Drive
	512 GB PCIe (NVMe), TLC
	256 GB PCIe (NVMe), TLC, HP Z Turbo Drive
	256 GB PCIe (NVMe), MLC, HP Z Turbo Drive
Primary 2.5" SATA	Primary 2.5 inch storage is not a required category if PCIe SSD is selected
Storage	Supports SATA, 7 mm/9.5 mm, 2.5 inch hard drives
	Hard drives (support 3D DriveGuard)
	1 TB, 7200 rpm
	500 GB, 7200 rpm self encrypting drive (SED), FIPS-140-2 or equivalent OPAL 2
	500 GB, 7200 rpm
	500 GB, 7200 rpm, self encrypting drive (SED) OPAL 2
	500 GB, 5400 rpm, hybrid 8 GB cache
	Solid-state drives
	1 TB, SATA, TLC
	512 GB, SATA, TLC
	256 GB, SATA, TLC
	*primary HDD/SSD carrier only (no drive included); required selection if SATA storage is not selected
Secondary 2.5" SATA	Primary 2.5 inch storage is not a required category if PCIe SSD is selected
Storage	Only available if primary 2.5 inch SATA drive is selected
	Supports SATA, 7 mm/9.5 mm, 2.5 inch hard drives
	Hard drives (support 3D DriveGuard)
	1 TB, 7200 rpm
	500 GB, 7200 rpm self encrypting drive (SED), FIPS-140-2 or equivalent OPAL 2
	500 GB, 7200 rpm
	500 GB, 7200 rpm, self encrypting drive (SED) OPAL 2
	500 GB, 5400 rpm, hybrid 8 GB cache
	Solid-state drives
	1 TB, SATA, TLC
	512 GB, SATA, TLC
	256 GB, SATA, TLC

3

Category	Description
	*primary HDD/SSD carrier only (no drive included); required selection if SATA storage is not selected
Audio and video	HP Bang & Olufsen Audio
	Intel SST Audio, supported on Win 10
	Microphone (Dual Array, con guration tied to camera)
	Camera (720p HD)
	Supports "No Camera" option
	Stereo Speakers (2)
Ethernet	Intel I219LM (Jacksonville-LM) 10/100/1000 Ethernet NIC (Intel I219 Gigabit Network Connection)
	S3/S4/S5 wake on LAN
Wireless	WPAN Bluetooth:
	Bluetooth 4.2 only supported using combo card
	WLAN:
	WLAN options using minicard:
	Intel Dual band wireless-AC 8265 802.11AC 2x2 WiFi + Bluetooth 4.2 Combo Adaptor (vPro)
	Intel Dual band wireless-AC 8265 802.11AC 2x2 WiFi + Bluetooth 4.2 Combo Adaptor (non-vPro); not available
	with iAMT
	WLAN Antennas (2) (con gured at top of panel on all units)
	Bluetooth Disabled IOPT, available with Combo WLAN
	Supports "No WLAN/No Bluetooth" option
	Support for HP Sure Connect
	Support for Miracast
	WWAN:
	SIM Module (3FF/micro SIM): (user accessible behind battery), SIM slot 100% attach
	Foxconn MDM9625 LTE/EVDO/HSPA+ NGFF Foxconn HP It4120 LTE/EVDO/HSPA+ w/GPS M.2, HP lt4120
	Qualcomm® Snapdragon™ X5 LTE Mobile Broadband Module
	Huawei HP It4132, LTE/HSPA+ 4G w/GPS M.2
	Fibocom HP hs3210 WW HSPA+ w/o GPS
	WWAN Antennas (2) (world wide 5 band, con gured at top of panel on all models except UHD)
	Supports "No WWAN" option, include platform speci c SA WWAN screw
	Supports WWAN After Market Option
External media cards	Integrated SD UHS-II flash media slot (Realtek) - supports SD, SDHC, SDXC
Ports	VGA (Dsub 15 pin) supporting:
	1920 x 1200 external resolution @ 75 Hz
	Hot Plug / Unplug and auto detect
	(2) USB Type-C (Thunderbolt 3)
	(1) HDMI (2.0)
	(1) USB 3.0 Charging Port (S3/S5)

4Chapter 1 Product description

Category	Description
	(3) USB 3.0 Ports
	RJ-45/Ethernet
	Combo mic-in/Stereo Headphone Jack
	Multi-Pin AC Port
Docking	HP Thunderbolt Docking Station
Keyboard/pointing	Keyboard:
devices	Full sized chiclet (island-style) keyboard with separate numeric keypad:
	Backlit keyboard with separate numeric keypad
	Windows 10 Dual Point (3 pick buttons point stick x 3 pick buttons TouchPad)
	DuraKeys
	Spill resistant with drain
	Touchpad requirements:
	n/ button
	Glass with chemical etched surface
	Supports 2-way scroll
	Taps enabled as default
	Gestures enabled by default - 2 nger scrolling, 2	nger zoom (pinch)
	Image sensor TouchPad
Power requirements	Battery:
	6-cell, HP Long Life Prismatic 96 Whr (4.21 Ahr)
	AC adapter (4.5 mm DC jack)
	200 W slim Smart AC adapter
	Power cord (localized)
	3-wire plug (with ground pin) (C13) (1.8 m)
Security	Supports Security Lock
	TPM 2.0 (In neon; soldered down)
	Fingerprint reader
	Supports "No ngerprint reader" option
	Integrated Smart card reader
	BIOS Preboot power on - BIOS option (password,	ngerprint)
	Drive encryption preboot option - (password, ngerprint, selected smart cards)
Operating system	Windows 10 - Redstone 2
	Preinstalled:
	Windows 10 Home 64 Plus Single Language
	Windows 10 Home Plus 64 Chinese Market - CPPP, only available for People’s Republic of China
	Windows 10 Professional 64
	Windows 10 Professional 64 Workstation Tier 1 (only available with XEON processor)

5

Category	Description
	FreeDOS 2.0
	Restore media:
	Windows 10 DRDVD
	Windows 10 DRUSB
	Windows 10 Professional 64 OSUSB
	Windows 10 Professional 64 OSDVD
	ert ed
	Microsoft WHQL
	Red Hat Enterprise Linux (RHEL)
	Supported:
	Red Hat Enterprise Linux (RHEL) 7.x 64bit
	Web-only support:
	Windows 10 Enterprise 64
	Windows 10 Enterprise 64 LTSB 1507
	Tested and documented:
	Windows 7 Professional 64
	Windows 7 Enterprise 64
Serviceability	End user replaceable parts:
	AC adapter
	Battery
	Hard drive/Solid-state drive
	M.2 solid-state drive
	Memory module
	WLAN module
	WWAN module

6Chapter 1 Product description

2 External component dent c t on

Locating hardware

To nd out what hardware is installed on your computer:

▲Type device manager in the taskbar search box, and then select the Device Manager app.

A list displays all the devices installed on your computer.

For information about system hardware components and the system BIOS version number, press fn+esc (select products only).

Locating software

To nd out what software is installed on your computer:

▲Select the Start button, and then select All apps.

‒ or –

Right-click the Start button, and then select Programs and Features.

Right

Component		Description
(1)	Smart card reader	Supports optional Smart cards.
(2)	Audio-out (headphone)/Audio-in	Connects optional powered stereo speakers, headphones, earbuds, a
	(microphone) combo jack	headset, or a television audio cable. Also connects an optional headset
		microphone. This jack does not support optional standalone
		microphones.

Locating hardware

7

Component

Description

WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices.

To access this guide:

1.	Type support in the taskbar search box, and then select the HP
	Support Assistant app.
	‒ or –
	Click the question mark icon in the taskbar.
2.	Select My PC, select the pec c t ons tab, and then select User
	Guides.

		NOTE: When a device is connected to the jack, the computer speakers
		are disabled.
(3)	USB 3.0 port	Connects an optional USB device, such as a keyboard, mouse, external
		drive, printer, scanner or USB hub.
(4)	HDMI port	Connects an optional video or audio device, such as a high-de nition
		television, any compatible digital or audio component, or a high-speed
		High De nition Multimedia Interface (HDMI) device.
(5)	External monitor port	Connects an external VGA monitor or projector.
(6)	USB Type-C (Thunderbolt-3-	Connect any USB device with a Type-C connector.
	enabled) ports (2)	NOTE: USB Type-C ports charge products such as cell phones,
		laptops, tablets, and MP3 players, even when the computer is o . Also,
		some USB Type-C ports connect DisplayPort, VGA, HDMI,
		ThunderboltTM, and other video devices to provide video output.
		NOTE: Adapters (purchased separately) may be required.
(7)	Power connector	Connects an AC adapter.
(8)	Battery light	When AC power is connected:
		●	White: The battery charge is greater than 90 percent.
		●	Amber: The battery charge is from 0 to 90 percent.
		●	: The battery is not charging.

When AC power is disconnected (battery not charging):

●Blinking amber: The battery has reached a low battery level. When the battery has reached a critical battery level, the battery light begins blinking rapidly.

●: The battery is not charging.

8 Chapter 2 External component identi cation

Left

Component		Description
(1)	Security cable slot	Attaches an optional security cable to the computer.
		NOTE: The security cable is designed to act as a deterrent, but it may
		not prevent the computer from being mishandled or stolen.
(2)	RJ-45 (network) jack/status lights	Connects a network cable.
		●	Green (left): The network is connected.
		●	Amber (right): Activity is occurring on the network.
(3)	USB 3.0 ports (2)	Connect an optional USB device, such as a keyboard, mouse, external
		drive, printer, scanner or USB hub.
(4)	USB 3.0 charging (powered) port	Connects an optional USB device, such as a keyboard, mouse, external
		drive, printer, scanner or USB hub. Standard USB ports will not charge
		all USB devices or will charge using a low current. Some USB devices
		require power and require you to use a powered port.
		NOTE: USB charging ports can also charge select models of cell
		phones and MP3 players, even when the computer is o .
(5)	Memory card reader	Reads optional memory cards that store, manage, share, or access
		information.

Left 9

Display

Component		Description
(1)	WLAN antennas*	Send and receive wireless signals to communicate with wireless local area networks
		(WLANs). The internal antennas for your product will be located within this area.
(2)	WWAN antennas (select products	Send and receive wireless signals to communicate with wireless wide area networks
	only)*	(WWANs). The internal antennas for your product will be located within this area.
(3)	Internal microphones (2)	Record sound.
(4)	Webcam light (select products only)	On: The webcam is in use.
(5)	Webcam (select products only)	Records video and captures photographs. Some models allow you to video

conference and chat online using streaming video. To use the webcam:

▲ Type camera in the taskbar search box, and then select Camera.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

To access this guide:

1.Type support in the taskbar search box, and then select the HP Support Assistant app.

‒ or –

Click the question mark icon in the taskbar.

2. Select My PC, select the pec c t ons tab, and then select User Guides.

10 Chapter 2 External component identi cation

Top

TouchPad

Component		Description
(1)	Pointing stick	Moves the pointer and selects or activates items on the screen.
(2)	Left pointing stick button	Functions like the left button on an external mouse.
(3)	TouchPad on/o button	Turns the TouchPad on and o .
(4)	TouchPad zone	Reads your nger gestures to move the pointer or activate items on
		the screen.
(5)	Left TouchPad button	Functions like the left button on an external mouse.
(6)	Right pointing stick button	Functions like the right button on an external mouse.
(7)	Center pointing stick button	Functions like the center button on an external mouse.
(8)	Center TouchPad button	Functions like the center button on an external mouse.
(9)	Right TouchPad button	Functions like the right button on an external mouse.

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Lights

Component		Description
(1)	Power light	●	On: The computer is on.
		●	Blinking: The computer is in the Sleep state, a power-saving state. The
			computer shuts o power to the display and other unneeded components.
		●	: The computer is o or in Hibernation. Hibernation is a power-saving
			state that uses the least amount of power.
(2)	Caps lock light	On: Caps lock is on, which switches the key input to all capital letters.
(3)	Microphone mute light	●	Amber: microphone sound is o .
		●	: microphone sound is on.
(4)	Num lock light	On: Num lock is on.
(5)	Wireless light	On: An integrated wireless device, such as a wireless local area network (WLAN)
		device and/or a Bluetooth® device, is on.
		NOTE: On some models, the wireless light is amber when all wireless devices
		are o .
(6)	Mute light	●	Amber: Computer sound is o .
		●	: Computer sound is on.
(7)	TouchPad light	●	On: The TouchPad is o .
		●	: The TouchPad is on.

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Buttons and n erpr nt reader

Component		Description
(1)	Power button	●	When the computer is o , press the button to turn on the computer.
		●	When the computer is on, press the button briefly to initiate Sleep.
		●	When the computer is in the Sleep state, press the button briefly to exit
			Sleep.
		●	When the computer is in Hibernation, press the button briefly to exit
			Hibernation.
		CAUTION: Pressing and holding down the power button results in the loss of
		unsaved information.
		If the computer has stopped responding and shutdown procedures are
		ine	ective, press and hold the power button for at least 5 seconds to turn o the
		computer.
		To learn more about your power settings, see your power options.
		▲	Type power in the taskbar search box, and then select Power and sleep
			settings.
			‒ or –
			Right-click the Start button, and then select Power Options.
(2)	Wireless button	Turns the wireless feature on or o but does not establish a wireless connection.
		A wireless network must be set up before a wireless connection is possible.
(3)	Volume mute button	Mutes and restores speaker sound.
(4)	Fingerprint reader (select	Allows a ngerprint logon to Windows®, instead of a password logon.
	products only)

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Special function keys

Component		Description
(1)	esc key	Displays system information when pressed in combination with
		the fn key.
(2)	fn key	Executes frequently used system functions when pressed in
		combination with a function key, the num lock key, or the esc
		key.
		See Using the hot keys on page 15.
(3)	Windows key	Opens the Start menu.
		NOTE: Pressing the Windows key again will close the Start
		menu.
(4)	num lock key	Turns the numeric keypad on and o .
(5)	Integrated numeric keypad	A separate keypad to the right of the alphabet keyboard that
		enables you to add, subtract, and perform other numeric tasks.
		When num lock is on, the integrated keypad can be used like an
		external numeric keypad.

14 Chapter 2 External component identi cation

Using the hot keys

To use a hot key:

▲Press the fn key, and then press the correct function key represented by the icons below.

Press fn+function key Description

Initiates Sleep, which saves your information in system memory. The display and other system components turn o and power is conserved.

To exit Sleep, briefly press the power button.

CAUTION: To reduce the risk of information loss, save your work before initiating Sleep.

Turns the keyboard backlight o or on.

NOTE: To conserve battery power, turn o this feature.

Switches the screen image between display devices connected to the system. For example, if a monitor is connected to the computer, repeatedly pressing this key alternates the screen image from the computer display to the monitor display to a simultaneous display on both the computer and the monitor.

Decreases the screen brightness incrementally as long as you hold down the key.

Increases the screen brightness incrementally as long as you hold down the key.

Decreases speaker volume incrementally while you hold down the key.

Increases speaker volume incrementally while you hold down the key.

Mutes the microphone.

Top 15

Bottom

Component		Description
(1)	Service door	Provides access to the hard drive bay, the WLAN module slot, the
		WWAN module slot, and the memory module slots.
		CAUTION: To prevent an unresponsive system, replace the wireless
		module only with a wireless module authorized for use in the computer
		by the governmental agency that regulates wireless devices in your
		country or region. If you replace the module and then receive a
		warning message, remove the module to restore computer
		functionality, and then contact support.
		▲ Type support in the taskbar search box, and then select the HP
		Support Assistant app.
		- or -
		Click the question mark icon in the taskbar.
(2)	Service door release screws	Releases the service door.
(3)	Vents	Enable airflow to cool internal components.
		NOTE: The computer fan starts up automatically to cool internal
		components and prevent overheating. It is normal for the internal fan
		to cycle on and o during routine operation.
(4)	Spill drain	Allows spilled liquids, such as sodas or co ee, to drain out of the
		computer.

16 Chapter 2 External component identi cation

Front

Component		Description
(1)	Wireless light	On: An integrated wireless device, such as a wireless local area
		network (WLAN) device and/or a Bluetooth® device, is on.
		NOTE: On some models, the wireless light is amber when all wireless
		devices are o .
(2)	Power light	●	On: The computer is on.
		●	Blinking: The computer is in the Sleep state, a power-saving
			state. The computer shuts o power to the display and other
			unneeded components.
		●	: The computer is o or in Hibernation. Hibernation is a power-
			saving state that uses the least amount of power.
(3)	Battery light	When AC power is connected:
		●	White: The battery charge is greater than 90 percent.
		●	Amber: The battery charge is from 0 to 90 percent.
		●	: The battery is not charging.

When AC power is disconnected (battery not charging):

		●	Blinking amber: The battery has reached a low battery level.
			When the battery has reached a critical battery level, the battery
			light begins blinking rapidly.
		●	: The battery is not charging.
(4)	Drive light	●	Blinking white: The hard drive is being accessed.
		●	Amber: HP 3D DriveGuard has temporarily parked the hard drive.
(5)	Speakers	Produce sound.

Front 17

Locating system information

Important system information is located on the bottom edge of the tablet or on the keyboard base. You may need the information when travelling internationally or when you contact support:

(1): Serial number

(2): Product number

(3): Model number

(4): Warranty period

Using Windows, briefly press the fn+esc key combination to display the System Information screen, which provides the product name and serial number of your computer, as well as information about the memory, processor, BIOS, and keyboard.

18 Chapter 2 External component identi cation