HP ZBook 17 G6 Service manual

HP ZBook 17 G6 Mobile Workstation

Maintenance and Service Guide

© Copyright 2019 HP Development Company,

L.P.

AMD, AMD Radeon, and Enduro are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel Core, Optane, Xeon, XMM, vPro, and Thunderbolt are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries. Linux is the registered trademark of Linus Torvalds in the U.S. and other countries. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. NVIDIA and Quadro are trademarks and/or registered trademarks of NVIDIA Corporation in the U.S. and other countries. Red Hat is a registered trademark of Red Hat, Inc. in the United States and other countries. DisplayPort and the DisplayPort logo are trademarks owned by the Video Electronics Standards Association (VESA) in the United States and other countries.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: July 2019

Document Part Number: L73382-001

Product notice

This guide describes features that are common to most models. Some features may not be available on your computer.

Not all features are available in all editions or versions of Windows. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Windows functionality. Windows 10 is automatically updated, which is always enabled. ISP fees may apply and additional requirements may apply over time for updates. Go to http://www.microsoft.com for details.

To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to nd your product. Then select

User Guides.

Software terms

By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of your seller.

For any further information or to request a full refund of the price of the computer, please contact your seller.

Important Notice about Customer Self-Repair Parts

IMPORTANT: Your computer includes Customer Self-Repair parts and parts that should be accessed by only an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer SelfRepair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for authorized service provider parts," can damage the computer or void your warranty.

iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits de ned by applicable safety standards.

v

vi Safety warning notice

Table of contents

1 Product description .......................................................................................................................................	1
2 Components ..................................................................................................................................................	7
Right .......................................................................................................................................................................	7
Left .........................................................................................................................................................................	9
Display .................................................................................................................................................................	10
Keyboard area ......................................................................................................................................................	11
Touchpad settings .............................................................................................................................	11
Lights .................................................................................................................................................	13
Buttons, speakers, and ngerprint reader ........................................................................................	14
Special keys .......................................................................................................................................	15
Hot keys (select products only) .........................................................................................................	16
Bottom .................................................................................................................................................................	17
Cover ....................................................................................................................................................................	18
Rear ......................................................................................................................................................................	18
Labels ...................................................................................................................................................................	19
Inserting a SIM card (select products only) .........................................................................................................	20
3 Illustrated parts catalog ..............................................................................................................................	21
Computer major components ..............................................................................................................................	21
Display assembly subcomponents ......................................................................................................................	25
Miscellaneous parts .............................................................................................................................................	27
4 Removal and replacement procedures preliminary requirements ....................................................................	28
Tools required ......................................................................................................................................................	28
Service considerations .........................................................................................................................................	28
Plastic parts .......................................................................................................................................	28
Cables and connectors ......................................................................................................................	28
Drive handling ...................................................................................................................................	29
Workstation guidelines .....................................................................................................................	29
Electrostatic discharge information ....................................................................................................................	29
Generating static electricity ..............................................................................................................	30
Preventing electrostatic damage to equipment ...............................................................................	30
Personal grounding methods and equipment ..................................................................................	31
Grounding the work area ...................................................................................................................	31
Recommended materials and equipment ........................................................................................	31

vii

Packaging and transporting guidelines ..............................................................................................................	32
5 Removal and replacement procedures for Customer Self-Repair parts .............................................................	33
Component replacement procedures ..................................................................................................................	33
Preparation for disassembly .............................................................................................................	33
Service door .......................................................................................................................................	34
Battery ...............................................................................................................................................	35
Hard drive (HDD) ................................................................................................................................	36
Solid-state drives (SSD) ....................................................................................................................	38
Optical drive .......................................................................................................................................	39
Memory modules ...............................................................................................................................	41
SIM card .............................................................................................................................................	43
WWAN module ...................................................................................................................................	44
Keyboard ...........................................................................................................................................	46
6 Removal and replacement procedures for authorized service provider parts ....................................................	50
Component replacement procedures ..................................................................................................................	50
Service door latch ..............................................................................................................................	51
Middle cover ......................................................................................................................................	53
Fingerprint reader assembly .............................................................................................................	55
Hard drive connector .........................................................................................................................	56
Smart card board ...............................................................................................................................	57
NFC module .......................................................................................................................................	58
Touchpad click board .........................................................................................................................	59
Fans ...................................................................................................................................................	61
System board ....................................................................................................................................	63
Heat sink ............................................................................................................................................	66
Discrete MXM graphics card ..............................................................................................................	68
Speaker ..............................................................................................................................................	70
Power button board ..........................................................................................................................	71
RTC battery ........................................................................................................................................	72
Solid-state drive (SSD) ......................................................................................................................	73
Memory modules ...............................................................................................................................	75
Display assembly ...............................................................................................................................	78
Top cover ...........................................................................................................................................	88
7 Troubleshooting guide .................................................................................................................................	89
Resources .............................................................................................................................................................	90
General troubleshooting steps ............................................................................................................................	90
Identify the issue ...............................................................................................................................	91

viii

1. Understand the issue ..................................................................................................		91
Boot up sequence .........................................................................................		91
Failure classi cation .....................................................................................		91
2. Examine the environment ..........................................................................................		93
3. Perform a visual inspection of hardware ...................................................................		94
4. Update BIOS and drivers .............................................................................................		94
Manually updating BIOS and drivers ............................................................		94
Remotely deploying BIOS and drivers ..........................................................		94
Analyze the issue ...............................................................................................................................		94
5. Remove or uninstall recently added hardware, software ..........................................		94
6. HP Hardware Diagnostics and Tools ...........................................................................		95
7. Status lights, blinking light codes, troubleshooting lights, and POST error
messages ........................................................................................................................		96
Status lights ..................................................................................................		96
Blinking light codes ......................................................................................		97
POST error messages ...................................................................................		97
Resolve the issue ...............................................................................................................................		98
8. Hard reset ....................................................................................................................		98
9. Soft reset (Default Settings) .......................................................................................		99
10. Reseat cables and connections	................................................................................	99
11. Test with minimum con guration ..........................................................................		100
Essential hardware con	guration ..............................................................	100
Safe mode ...................................................................................................		101
12. Test with veri ed working con	guration (hardware and/or operating system) ...	101
13. Replace the system board ......................................................................................		101
Verify solution .................................................................................................................................		102
Helpful Hints ......................................................................................................................................................		102
At startup ........................................................................................................................................		103
During operation .............................................................................................................................		103
Consulting with HP Service .............................................................................................................		104
Common issues and possible solutions ............................................................................................................		104
Power-on issues ..............................................................................................................................		104
No Power .......................................................................................................................		104
Intermittent power-on, shutdown, reboot ...................................................................		106
AC adapter issue ...........................................................................................................		107
Battery not recognized, not charging ...........................................................................		108
Battery discharges too fast ..........................................................................................		109
Burnt smell ....................................................................................................................		110
POST ................................................................................................................................................		110
No video (with power) ...................................................................................................		110
Blinking lights ...............................................................................................................		111

ix

Diagnostics error messages .........................................................................................	112
BIOS password ..............................................................................................................	113
Performance (OS) ............................................................................................................................	113
Intermittent shutdown .................................................................................................	114
Blue screen ....................................................................................................................	115
Freeze at Windows Logo (hang/lockup) .......................................................................	117
Electromagnetic Interference (EMI) ..............................................................................	118
No wake up ....................................................................................................................	119
Unresponsive ................................................................................................................	120
Slow performance .........................................................................................................	120
HP Smart Adapter warning message ...........................................................................	121
Incorrect time and date ................................................................................................	121
Display .............................................................................................................................................	122
Display anomalies .........................................................................................................	122
Symptom ....................................................................................................	122
Quick check .................................................................................................	123
HP PC Hardware Diagnostics (UEFI) for video test .....................................	123
Display assembly diagram .........................................................................	124
Dead pixel .....................................................................................................................	124
No video (internal) ........................................................................................................	124
No video (external) .......................................................................................................	125
DisplayPort/VGA ...........................................................................................................	125
HDMI ..............................................................................................................................	125
No or bad external video via docking ...........................................................................	126
Incorrect or missing color/distorted image ..................................................................	126
Touch screen .................................................................................................................	127
I/O devices .......................................................................................................................................	128
Keyboard .......................................................................................................................	128
Keyboard point stick .....................................................................................................	129
Keyboard backlight .......................................................................................................	129
Touchpad .......................................................................................................................	130
Network Connectivity Ethernet (RJ-45 jack) ................................................................	130
Network connectivity wireless (WLAN) ........................................................................	131
WWAN ............................................................................................................................	132
USB ................................................................................................................................	133
Smart card reader .........................................................................................................	134
Speaker, headphone - audio issues ..............................................................................	135
Thunderbolt (TB) ...........................................................................................................	136
Storage ............................................................................................................................................	137
Hard drive/solid-state drive not recognized ................................................................	138
No boot to operating system (no read/write error) .....................................................	138

x

Read-write error ...........................................................................................................		139
Slow performance .........................................................................................................		139
Blue screen (BSOD) error ..............................................................................................		139
Noisy hard drive ............................................................................................................		140
Mechanical .......................................................................................................................................		141
Fan error message - 90B ..............................................................................................		141
Noise (sound) ................................................................................................................		142
Fan runs constantly ......................................................................................................		143
Thermal shutdown (hot) ...............................................................................................		144
Stuck power button ......................................................................................................		144
Additional information ......................................................................................................................................		145
Acronyms .........................................................................................................................................		145
Blinking lights and boot error codes ...............................................................................................		146
Processor not executing code ......................................................................................		146
BIOS recovery code unable to nd valid BIOS recovery image .....................................		146
Memory module error ...................................................................................................		146
Graphics Controller Error (No Controller) .....................................................................		147
Failure - System Board Error ........................................................................................		147
Intel Trusted Execution Technology (TXT) Error ..........................................................		147
Sure Start unable to	nd valid BIOS Boot Block image ................................................	147
Sure Start has identi	ed a problem (Manual Recovery Policy Set) ..............................	148
POST Error Messages and User Actions ..........................................................................................		148
Routine Maintenance for Performance Improvement ....................................................................		150
Common Blue Screen Error Messages ............................................................................................		150
Error message list .........................................................................................................		150
Bug check symbolic names ...........................................................................................		150
Microsoft general troubleshooting of Windows bug check codes ...............................		151
Use Windows Debugging Tool .........................................................................................................		151
Windows Software Development Kit (SDK) ..................................................................		152
Display Issue: Pixel Anomalies ........................................................................................................		156
Cable management .........................................................................................................................		157
Connector types ..............................................................................................................................		158
8 Computer Setup (BIOS), TPM, and HP Sure Start ...........................................................................................		161
Using Computer Setup .......................................................................................................................................		161
Starting Computer Setup ................................................................................................................		161
Navigating and selecting in Computer Setup .................................................................................		161
Restoring factory settings in Computer Setup ...............................................................................		161
Updating the BIOS ...........................................................................................................................		162
Determining the BIOS version ......................................................................................		162
Downloading a BIOS update .........................................................................................		162

xi

Changing the boot order using the f9 prompt ................................................................................	163
TPM BIOS settings (select products only) .........................................................................................................	163
Using HP Sure Start (select products only) .......................................................................................................	164
9 Backing up, restoring, and recovering .........................................................................................................	165
Creating recovery media and backups ..............................................................................................................	165
Using HP Recovery media (select products only) ...........................................................................	165
Using Windows tools .......................................................................................................................	166
Using the HP Cloud Recovery Download Tool (select products only) .............................................	167
Restore and recovery .........................................................................................................................................	167
Recovering using HP Recovery Manager ........................................................................................	167
What you need to know before you get started ...........................................................	167
Using the HP Recovery partition (select products only) ..............................................	168
Using HP Recovery media to recover ............................................................................	169
Changing the computer boot order ..............................................................................	169
Removing the HP Recovery partition (select products only) .......................................	169
10 Using HP PC Hardware Diagnostics ............................................................................................................	170
Using HP PC Hardware Diagnostics Windows (select products only) ...............................................................	170
Downloading HP PC Hardware Diagnostics Windows .....................................................................	170
Downloading the latest HP PC Hardware Diagnostics Windows version .....................	171
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ...................................................................................................	171
Installing HP PC Hardware Diagnostics Windows ...........................................................................	171
Using HP PC Hardware Diagnostics UEFI ...........................................................................................................	171
Starting HP PC Hardware Diagnostics UEFI ....................................................................................	172
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive ............................................	172
Downloading the latest HP PC Hardware Diagnostics UEFI version ............................	172
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ...................................................................................................	172
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ...........................................	173
Downloading Remote HP PC Hardware Diagnostics UEFI ...............................................................	173
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ...............	173
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ..........................................................................................................................	173
Customizing Remote HP PC Hardware Diagnostics UEFI settings ..................................................	173
11 peci c tions ..........................................................................................................................................	175
Computer speci cations ....................................................................................................................................	175
43.9 cm (17.3 in) display speci cations ............................................................................................................	176

xii

12	Power cord set requirements ....................................................................................................................	177
	Requirements for all countries ..........................................................................................................................	177
	Requirements for speci c countries and regions .............................................................................................	178
13	Statement of memory volatility ................................................................................................................	180
	Nonvolatile memory usage ...............................................................................................................................	182
	Questions and answers .....................................................................................................................................	184
	Using HP Sure Start (select models only) ..........................................................................................................	185
14	Recycling ................................................................................................................................................	186
Index ...........................................................................................................................................................		187

xiii

xiv

1Product description

Category	Description
Product Name	HP ZBook 17 G6 Mobile Workstation
Processors	9th-generation Intel® Core™ processors
	Intel Core i9-9880H (2.3 GHz, up to 4.8 GHz with Intel Turbo Boost Technology, 2666 MHz, octa-core, 16 MB L3
	cache, 45 W)
	Intel Core i7-9850H (2.6 GHz, up to 4.6 GHz with Intel Turbo Boost Technology, 2666 MHz, hexa-core, 12 MB L3
	cache, 45 W)
	Intel Core i7-9750H (2.6 GHz, up to 4.5 GHz with Intel Turbo Boost Technology, 2666 MHz, hexa-core, 12 MB L3
	cache, 45 W)
	Intel Core i5-9400H (2.5 GHz, up to 4.3 GHz with Intel Turbo Boost Technology, 2666 MHz, quad core, 8 MB L3
	cache, 45 W)
	Intel Core i5-9300H (2.4 GHz, up to 4.1 GHz with Intel Turbo Boost Technology, 2666 MHz, quad-core, 8 MB L3
	cache, 45 W)
	Intel® Xeon®, octa-core, BGA, processor
	Intel Xeon E-2286M (2.4 GHz, up to 5.0 GHz with Intel Turbo Boost Technology, octa-core, 2666 MHz, 16 MB L3
	cache, 45 W)
Graphics	Integrated UMA graphics
	Con gure as UMA-only or use with hybrid when GPU con gured on Core i5. Con gure as hybrid-only when GPU
	con	gured on Core i7 or Xeon processor.
	●	Core processors: Intel UHD graphics 630
	●	Xeon processors: Intel UHD graphics P630
	Discrete graphics (select products only)
	●	Supports discrete only in BIOS
	●	NVIDIA® GC6 3.0 and GC OFF
	●	Hybrid (Switchable) Graphics
	●	NVIDIA Optimus™ Technology
	●	AMD® Enduro™ Technology
	●	Open GL 4.5/Open CL 1.2/Vulkan 1.0
	●	DisplayPort™ 1.4b with discrete (supported through Thunderbolt™ 3 and mini DisplayPort)
	Supports up to four discrete displays or three UMA displays (through the optional docking station):
	●	NVIDIA Mosaic Technology
	●	AMD Eye nity
	Supports the following graphics cards:
	●	NVIDIA Quadro™ T1000

1

Category	Description
	● NVIDIA Quadro RTX 3000
	● NVIDIA Quadro RTX 4000
	● NVIDIA Quadro RTX 5000
Panel	39.6 cm (17.3 in), LED, 16:9 aspect ratio, display panel
	Full high de nition (FHD) (1920 × 1080), UWVA with ambient light sensor, antiglare, 300 nits, 72% sRGB, slim,
	eDP, without camera
	FHD, UWVA with ambient light sensor, antiglare, 300 nits, 72% sRGB, slim, eDP, with HD camera
	FHD, UWVA with ambient light sensor, antiglare, 300 nits, 72% sRGB, slim, eDP, with FHD camera
	Ultra high de nition (UHD) (3840 × 2160), UWVA, touch with ambient light sensor, 400 nits, 95% sRGB, eDP
	+PSR, with FHD camera and IR camera; not available with WWAN
	UHD, RG phosphors + B-LED, UWVA DreamColor – 10 bit (8 + 2 dithering), antiglare, 400 nits, 100% DCI P3, with
	HD camera
	UHD, RG phosphors + B-LED, UWVA DreamColor – 10 bit (8 + 2 dithering), antiglare, 400 nits, 100% DCI P3, with
	FHD and IR camera
Memory	DDR4-2666 SODIMMs
	Four memory module slots; two slots are customer accessible and upgradeable
	Supports dual-channel memory
	Supports up to 128 GB of system RAM in the following con gurations:
	● 131072 MB (32768 MB × 4)
	● 65536 MB (32768 × 2 or 16384 MB × 4)
	● 32768 MB (32768 × 1, 16384 MB × 2, or 8192 MB × 4)
	● 16384 MB (16384 MB × 1, 8192 MB × 2, or 4096 MB × 4)
	● 8192 MB (8192 MB × 1 or 4096 MB × 2)
	ECC DDR4-2666 (Xeon processors only)
	● 65536 MB (16384 MB × 4)
	● 32768 MB (16384 MB × 2)
	● 16384 MB (16384 MB × 1)
Primary storage	M.2 (NGFF) SS/DS solid-state drives (2280)
	512 GB, SATA-3, TLC, FIPS-140-2
	256 GB, PCIe, NVMe, TLC
	512 GB, PCIe, NVMe, TLC
	512 GB, PCIe, NVMe, TLC, Opal 2
	1 TB, PCIe, NVMe, TLC
	2 TB, PCIe, NVMe, TLC
Secondary storage	M.2 solid-state drives (2280) (only available if primary M.2 is selected)
	512 GB, SATA-3, TLC, FIPS-140-2

2Chapter 1 Product description

Category	Description
	256 GB, PCIe, NVMe, TLC
	512 GB, PCIe, NVMe, TLC
	512 GB, PCIe, NVMe, TLC, Opal 2
	1 TB, PCIe, NVMe, TLC
	2 TB, PCIe, NVMe, TLC
Third M.2 storage	M.2 solid-state drives (2280) (only available if primary M.2 and secondary M.2 are selected)
	512 GB, SATA-3, TLC
	256 GB, PCIe, NVMe, TLC
	512 GB, PCIe, NVMe, TLC
	512 GB, PCIe, NVMe, TLC, Opal 2
	1 TB, PCIe, NVMe, TLC
	2 TB, PCIe, NVMe, TLC
Primary 2.5 inch	Hard drive, 2.5 inch, 7 mm/9.5 mm (primary 2.5 inch storage is not a required category if M.2 solid-state drive
SATA storage	is selected)
	2 TB, 5400 rpm
	1 TB, 7200 rpm
	500 GB, 7200 rpm Self Encrypting Drive (SED, FIPS-140-2)
	500 GB, 7200 rpm
	Solid-state drive, 2.5 inch
	256 GB, SATA, TLC
	1 TB, SATA, TLC
Fixed optical drive	9.0 mm SATA (supports E-SATA and drive inserts; select products only)
	Blu-ray R/RE DVD +/-RW SuperMulti DL Drive
	Optical drive with 2 TB, 5400 rpm hard drive (includes cradle)
	Supports secondary drive (M.2 via SATA 2.5 inch bay)
RAID	NVMe RAID (only available if 1 TB M.2 + 1 TB 2nd M.2 or 2 TB M.2 + 2 TB 2nd M.2 are selected)
Flash cache	16 GB Intel Optane™ cache, only available if HDD (except FIPS or SED) and Windows® 10 is selected and M.2
	storage is available
Audio and video	HP Bang & Olufsen Audio
	HP Noise Cancellation Software
	HP Clear Sound amp
	Discrete amp
	Skype for Business Certi cation
	Intel SST Audio
	Dual array and rear-facing microphones

3

Category	Description
	Stereo speakers (2)
	Webcam HD 720p
	Webcam FHD + IR RGB
	Camera privacy cover (only with non-touch camera panels)
	Support for models without camera
RJ-45 (network)	Intel Ethernet Connection I219-LM 10/100/1000 (vPro)
	Intel Ethernet Connection I219-V 10/100/1000 (non-vPro)
Wireless networking	Bluetooth® 5.0
	Wireless local area network (WLAN) with dual antennas (M.2 12 × 16 soldered down PCIe/USB; select
	products only)
	●	Intel Wi-Fi 6 AX200 + Bluetooth 5 (802.11ax 2 × 2 vPro, supporting gigabit transfer speeds)
	●	Intel Wi-Fi 6 AX200 + Bluetooth 5 (802.11ax 2 × 2 non-vPro, supporting gigabit transfer speeds)
	Two WLAN antennas built into top of display assembly
	Compatible with Wi-Fi CERTIFIED Miracast™ devices
	Support WoWLAN S3/S4
	Support HP LAN-Wireless Protection (WLAN/LAN/WWAN switching)
	Support HP Connection Optimizer
	Support Fast PCIe Error Identi cation
	Support Turbo Lite Wi-Fi
	Near-Field Communication (NFC) (select products only)
	NXP NPC300 Near Field Communication Module (NFC Mirage XRAV-1 [NXP NPC300 I2C 10 mm x 17 mm])
	NFC antenna
	Wireless wide area network (WWAN) (M.2 30 × 42 socket, select products only)
	Integrated wireless wide area network (WWAN) options by way of wireless module, SIM Module (3FF/micro SIM)
	(user accessible behind battery)
	Two WWAN antennas (worldwide 5 band, con gured at top of display panel)
	Supports the following WWAN format:
	●	Intel XMM™ 7360 LTE-Advanced (CAT 9)
	Support for WWAN aftermarket option (AMO)
Media card reader	microSD media reader slot supports SD™, SDHC™, and SDXC™
Ports	Two Intel USB 3.1 Gen 2 + pass through DisplayPort 1.4 support with discrete, 1.2 with UMA support +

Thunderbolt 3 with PD, supported with BC 1.2

USB 3.1 port

USB 3.1 charging port (S3/S5)

HDMI 2.0b (models with discrete graphics), HDMI 1.4 (models with UMA graphics)

4Chapter 1 Product description

	Category	Description
		Mini DisplayPort 1.4 (models with discrete graphics, mini-DisplayPort 1.2 (models with UMA graphics)
		RJ-45 (network)
		Audio-out (headphone)/audio-in (microphone) combo jack
		Multiple pin AC port
	Docking	HP Thunderbolt Dock 120W G2
		HP Thunderbolt Docking Station
		HP USB-C/A Universal Dock G2
		HP Elite USB-C Dock G5
	Keyboard/pointing	Keyboard
	devices
		Full sized Chiclet (island-style) keyboard with separate numeric keypad (backlit and non-backlit)
		Windows 10 dual point (3-pick button pointing stick and 3-pick buttons on touchpad)
		Touchpad
		n/o	button
		Glass with chemical etched surface
		Supports 2-way scroll, taps enabled by default, image sensor
		Gestures enabled by default: 2- nger scrolling, 2- nger zoom (pinch)
		Image sensor touchpad
		DreamColor calibrator, built in under the touchpad
	Power requirements	Battery
		HP Long Life Polymer Soft Pack Battery, 6 cell, 95.6 Wh, 4.15 Ah
		HP Fast Charge Technology
		AC adapter
		200 W slim Smart AC Adapter
		Power cord
		3-wire plug (C13), 1.0 m
	Security	Security lock
		Trusted Platform Module (TPM) 2.0 (In neon, soldered down)
		Touch	ngerprint sensor (select products only)
		Hardware-enforced rmware protection: HP Hardware Root of Trust + Sure Start Gen 4
		Smart Card reader (active)
		Preboot authentication (password, smart card, ngerprint)
		Drive Encryption preboot option (password, ngerprint, smart card)
	Operating system	Preinstalled
		Windows 10 Home 64 Advanced

5

Category	Description
	Windows 10 Home 64 Advanced Single Language
	Windows 10 Home 64 High-end Chinese Market
	Windows 10 Home 64 Plus
	Windows 10 Home 64 Plus Single Language
	Windows 10 Professional 64
	Windows 10 Professional 64 Chinese Market
	Windows 10 Professional 64 High End
	Windows 10 Professional 64 High End Chinese Market
	Windows 10 Professional 64 for Workstations Plus
	Windows 10 Professional 64 for Workstations Plus Chinese Market
	FreeDOS 3.0
	Web only support
	Windows 10 Enterprise 64
	Windows 10 Pro 64 CBB 1803
	Ubuntu 18.04 LTS
	Red Hat® Enterprise Linux® 8
	Red Hat Enterprise Linux 7 Workstation
	Drop-in-box
	Red Hat Enterprise
	Restore Media
	Windows 10 DRDVD, available with any Windows 10 operating system
	Windows 10 Pro 64 OSDVD
	erti ed
	Microsoft® WHQL
Serviceability	End user replaceable parts
	AC adapter
	Battery
	Solid-state drive
	Hard drive
	Keyboard
	Memory module
	Optical drive
	WWAN module

6Chapter 1 Product description

2Components

Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work.

NOTE: Actual computer color, features, feature locations, and icon labels may vary from the images depicted.

Right

Table 2-1 Right-side components and their descriptions

Component		Description
(1)	Optical drive	Depending on your computer model, reads an optical disc or
		reads and writes to an optical disc.
(2)	Optical drive eject button	Releases the optical drive disc tray.
(3)	Audio-out (headphone)/Audio-in (microphone)	Connects optional powered stereo speakers, headphones,
	combo jack	earbuds, a headset, or a television audio cable. Also connects an
		optional headset microphone. This jack does not support
		optional standalone microphones.
		WARNING! To reduce the risk of personal injury, adjust the
		volume before putting on headphones, earbuds, or a headset.
		For additional safety information, see the Regulatory, Safety,
		and Environmental Notices.
		To access this guide:
		▲	Type HP Documentation in the taskbar search box,
			and then select HP Documentation.
		NOTE: When a device is connected to the jack, the computer
		speakers are disabled.
(4)	HDMI port	Connects an optional video or audio device, such as a high-
		de	nition television, any compatible digital or audio
		component, or a high-speed High De nition Multimedia
		Interface (HDMI) device.
(5)	Mini Dual-Mode DisplayPort connector	Connects an optional digital display device, such as a high-
		performance monitor or projector.

Right 7

Table 2-1 Right-side components and their descriptions (continued)

Component		Description
		NOTE: When you have devices connected to the Mini Dual-
		Mode DisplayPort and the HDMI port at the same time, the
		image will be displayed only on the device connected to the
		HDMI port.
(6)	USB Type-C Thunderbolt ports with HP Sleep	Even when the computer is o , connect and charge most USB
	and Charge (2)	devices that have a Type-C connector, such as a cell phone,
		camera, activity tracker, or smartwatch, and provide high-speed
		data transfer.
		– and –
		Connect display devices that have a USB Type-C connector,
		providing DisplayPort output.
		NOTE: Your computer may also support a Thunderbolt
		docking station.
		NOTE: Cables and/or adapters (purchased separately) may be
		required.
(7)	Power connector	Connects an AC adapter.
(8)	Battery light	When AC power is connected:
		●	White: The battery charge is greater than 90 percent.
		●	Amber: The battery charge is from 0 to 90 percent.
		●	: The battery is not charging.
		When AC power is disconnected (battery not charging):
		●	Blinking amber: The battery has reached a low battery
			level. When the battery has reached a critical battery level,
			the battery light begins blinking rapidly.
		●	: The battery is not charging.

8Chapter 2 Components

Left

Table 2-2 Left-side components and their descriptions

Component		Description
(1)	Security cable slot	Attaches an optional security cable to the computer.
		NOTE: The security cable is designed to act as a deterrent, but
		it may not prevent the computer from being mishandled or
		stolen.
(2)	RJ-45 (network) jack/status lights	Connects a network cable.
		●	Green (left): The network is connected.
		●	Amber (right): Activity is occurring on the network.
(3)	USB SuperSpeed port with HP Sleep and Charge	Connects a USB device, provides high-speed data transfer, and
		even when the computer is o , charges most products such as a
		cell phone, camera, activity tracker, or smartwatch.
(4)	USB SuperSpeed ports (2)	Connect USB devices, such as a cell phone, camera, activity
		tracker, or smartwatch, and provide high-speed data transfer.
(5)	Memory card reader	Reads optional memory cards that store, manage, share, or
		access information.
		To insert a card:
		1.	Hold the card label-side up, with the connectors facing the
			computer.
		2.	Insert the card into the memory card reader, and then
			press in on the card until it is rmly seated.
		To remove a card:
		▲ Press in on the card, and then remove it from the memory
			card reader.
(6)	Smart card reader	Supports optional smart cards.

Left 9

Display

Table 2-3 Display components and their descriptions

Component		Description
(1)	WLAN antennas (select	Send and receive wireless signals to communicate with wireless local area networks
	products only)*	(WLANs).
(2)	WWAN antennas (select	Send and receive wireless signals to communicate with wireless wide area networks
	products only)*	(WWANs).
(3)	Ambient light sensor	Adjusts the brightness of the display, depending on the ambient light.
(4)	Camera light(s) (select	On: One or more cameras are in use.
	products only)
(5)	Internal microphones (2)	Record sound.
(6)	Camera privacy cover (select	When closed, the camera privacy cover conceals the camera.
	products only)	●	To reveal the camera, slide the cover to the left.
		●	To conceal the camera, slide the cover to the right.
(7)	Camera(s) (select products	Allow(s) you to video chat, record video, and record still images. Some cameras also allow
	only)	a facial recognition logon to Windows, instead of a password logon.

NOTE: Camera functions vary depending on the camera hardware and software installed on your product.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide:

▲ Type HP Documentation in the taskbar search box, and then select HP Documentation.

10 Chapter 2 Components

Keyboard area

Touchpad settings

To adjust touchpad settings and gestures, or to turn o the touchpad:

1.Type touchpad settings in the taskbar search box, and then press enter.

2.Choose a setting.

To turn on the touchpad:

1.Type touchpad settings in the taskbar search box, and then press enter.

2.Using an external mouse, click the Touchpad button.

– or –

▲Press the Tab key repeatedly until the pointer rests on the Touchpad button. Then press the spacebar to select the button.

Table 2-4 Touchpad components and their descriptions

Component		Description
(1)	Pointing stick	Moves the pointer on the screen.
(2)	Left pointing stick button	Functions like the left button on an external mouse.
(3)	Center pointing stick button	Functions like the center button on an external mouse.
(4)	Touchpad zone	Reads your nger gestures to move the pointer or activate items
		on the screen.
(5)	Center touchpad button	Functions like the center button on an external mouse.
(6)	Left touchpad button	Functions like the left button on an external mouse.
(7)	Right pointing stick button	Functions like the right button on an external mouse.

Keyboard area 11

Table 2-4 Touchpad components and their descriptions (continued)

Component		Description
(8)	HP DreamColor sensor (select products only)	A colorimeter that brings integrated color calibration to your
		display. This built-in measurement instrument provides the
		ability to recalibrate a DreamColor color preset without the use
		of an external measurement instrument. To select a color preset
		or launch the calibration tool, select the HP DreamColor icon in
		the Windows taskbar. Make a selection from the menu and
		follow the on-screen instructions.
		NOTE: For accurate calibration, keep the sensor window clean
		and free from obstructions.
(9)	Near Field Communications (NFC) tapping area	Allows you to wirelessly share information when you tap it with
	and antenna (select products only)*	an NFC-enabled device.
(10)	Right touchpad button	Functions like the right button on an external mouse.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

To access this guide:

▲ Type HP Documentation in the taskbar search box, and then select HP Documentation.

12 Chapter 2 Components

Lights

Table 2-5 Lights and their descriptions

Component		Description
(1)	Power light	●	On: The computer is on.
		●	Blinking (select products only): The computer is in the Sleep
			state, a power-saving state. The computer shuts o power
			to the display and other unneeded components.
		●	: Depending on your computer model, the computer is
			o , in Hibernation, or in Sleep. Hibernation is the power-
			saving state that uses the least amount of power.
(2)	Caps lock light	On: Caps lock is on, which switches the key input to all capital
		letters.
(3)	Fn lock light	On: The fn key is locked. For more information, see Hot keys
		(select products only) on page 16.
(4)	Mute light	●	On: Computer sound is o .
		●	: Computer sound is on.
(5)	Microphone mute light	●	On: Microphone is o .
		●	: Microphone is on.
(6)	Wireless light	On: An integrated wireless device, such as a wireless local area
		network (WLAN) device and/or a Bluetooth® device, is on.
		NOTE: On some models, the wireless light is amber when all
		wireless devices are o .
(7)	Sharing or presenting light	On: Sharing is on.

Keyboard area 13

Table 2-5 Lights and their descriptions (continued)

Component		Description
(8)	Call answer light	On: Call answer is on.
(9)	Call end light	On: Call end is on.
(10)	Num lk light	On: Num lock is on.

Buttons, speakers, and ngerprint reader

Table 2-6 Buttons, speakers, and		ngerprint reader and their descriptions
Component		Description
(1)	Power button	●	When the computer is o , press the button to turn on the
			computer.
		●	When the computer is on, press the button briefly to initiate
			Sleep.
		●	When the computer is in the Sleep state, press the button
			briefly to exit Sleep (select products only).
		●	When the computer is in Hibernation, press the button
			briefly to exit Hibernation.

CAUTION: Pressing and holding down the power button results in the loss of unsaved information.

If the computer has stopped responding and shutdown procedures are ine ective, press and hold the power button for at least 5 seconds to turn o the computer.

14 Chapter 2 Components

Table 2-6 Buttons, speakers, and ngerprint reader and their descriptions (continued)

Component		Description
		To learn more about your power settings, see your power
		options.
		▲ Right-click the Power meter icon		and then select
		Power Options.
(2)	Speakers	Produce sound.
(3)	Fingerprint reader (select products only)	Allows a ngerprint logon to Windows, instead of a password
		logon.
		▲ Touch your nger to the ngerprint reader.
		IMPORTANT: To prevent ngerprint logon issues, make
		sure when you register your	ngerprint that all sides of your
		nger are registered by the	ngerprint reader.
		IMPORTANT: To verify that your computer has a ngerprint
		reader, type Sign-in options in the taskbar search box and
		follow the on-screen instructions. If Fingerprint reader is listed
		as an option, then your computer includes a		ngerprint reader.

Special keys

Table 2-7 Special keys and their descriptions

Component		Description
(1)	esc key	Displays system information when pressed in combination with
		the fn key.
(2)	fn key	Executes frequently used system functions when pressed in
		combination with another key. Such key combinations are called
		hot keys.
		See Hot keys (select products only) on page 16.
(3)	Windows key	Opens the Start menu.

Keyboard area 15

Table 2-7 Special keys and their descriptions (continued)

Component		Description
		NOTE: Pressing the Windows key again will close the Start
		menu.
(4)	Action keys	Execute frequently used system functions.
(5)	num lk key	Alternates between the navigational and numeric functions on
		the integrated numeric keypad.
(6)	Integrated numeric keypad	A separate keypad to the right of the alphabet keyboard. When
		num lk is pressed, the integrated keypad can be used like an
		external numeric keypad.

NOTE: If the keypad function is active when the computer is turned o , that function is reinstated when the computer is turned back on.

Hot keys (select products only)

A hot key is the combination of the fn key and another key.

To use a hot key:

▲Press the fn key, and then press one of the keys listed in the following table.

Table 2-8 Hot keys and their descriptions

Key Description

CTurns on scroll lock.

ETurns on the insert function.

RBreaks the operation.

SSends a programing query.

WPauses the operation.

16 Chapter 2 Components