Hp Zbook 14U G5 User Manual

HP ZBook 14u G5 Mobile Workstation

Maintenance and Service Guide

© Copyright 2018 HP Development Company,

L.P.

AMD and AMD Radeon are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel and Core are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are trademarks of the Microsoft group of companies.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: February 2018

Document Part Number: L12980-001

Product notice

This user guide describes features that are common to most models. Some features may not be available on your computer.

Not all features are available in all editions of Windows. This computer may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows functionality. Go to http://www.microsoft.com for details.

Software terms

By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of your seller.

For any further information or to request a full refund of the price of the computer, please contact your seller.

Important Notice about Customer Self-Repair Parts

CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts," can damage the computer or void your warranty.

iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits de ned by the International Standard for Safety of Information Technology Equipment (IEC 60950-1).

v

vi Safety warning notice

Table of contents

1 Product description .......................................................................................................................................	1
2 Components ..................................................................................................................................................	7
Right .......................................................................................................................................................................	7
Left .........................................................................................................................................................................	9
Display .................................................................................................................................................................	10
Keyboard area ......................................................................................................................................................	12
TouchPad ...........................................................................................................................................	12
Lights .................................................................................................................................................	13
Buttons, speakers, and ngerprint reader ........................................................................................	15
Special keys .......................................................................................................................................	16
Action keys ........................................................................................................................................	17
Hot keys (select products only) .........................................................................................................	18
Bottom .................................................................................................................................................................	19
Front .....................................................................................................................................................................	20
Cover ....................................................................................................................................................................	21
Labels ...................................................................................................................................................................	22
3 Illustrated parts catalog ..............................................................................................................................	24
Computer major components ..............................................................................................................................	24
Cable Kit ...............................................................................................................................................................	27
Display assembly subcomponents ......................................................................................................................	28
Plastics Kit ...........................................................................................................................................................	30
Miscellaneous parts .............................................................................................................................................	30
4 Removal and replacement procedures preliminary requirements ....................................................................	31
Tools required ......................................................................................................................................................	31
Service considerations .........................................................................................................................................	31
Plastic parts .......................................................................................................................................	31
Cables and connectors ......................................................................................................................	32
Drive handling ...................................................................................................................................	32
Grounding guidelines ...........................................................................................................................................	33
Electrostatic discharge damage ........................................................................................................	33
Packaging and transporting guidelines ..........................................................................	34
Workstation guidelines ...................................................................................................	34
Equipment guidelines .....................................................................................................	35

vii

5 Removal and replacement procedures for Customer Self-Repair parts .............................................................	36
Component replacement procedures ..................................................................................................................	36
Bottom cover .....................................................................................................................................	36
Solid-state drive (SSD) ......................................................................................................................	38
Memory modules ...............................................................................................................................	39
WLAN/Bluetooth combo card ............................................................................................................	41
WWAN module ...................................................................................................................................	43
Keyboard ...........................................................................................................................................	45
6 Removal and replacement procedures for Authorized Service Provider parts ...................................................	48
Component replacement procedures ..................................................................................................................	48
Battery ...............................................................................................................................................	49
Heat sink assembly ...........................................................................................................................	51
RTC battery ........................................................................................................................................	54
USB board ..........................................................................................................................................	55
RJ-45 board with bracket ..................................................................................................................	56
Power button board ..........................................................................................................................	57
Speaker assembly .............................................................................................................................	58
Fingerprint reader assembly .............................................................................................................	59
TouchPad ...........................................................................................................................................	60
TouchPad button board .....................................................................................................................	62
NFC module .......................................................................................................................................	63
Smart card reader ..............................................................................................................................	64
Fan .....................................................................................................................................................	65
System board ....................................................................................................................................	67
Display assembly ...............................................................................................................................	71
Top cover ...........................................................................................................................................	81
7 Interpreting system validation diagnostic front panel LEDs and audible codes .................................................	82
8 Troubleshooting guide .................................................................................................................................	84
Resources .............................................................................................................................................................	85
General troubleshooting steps ............................................................................................................................	85
Identify the issue ...............................................................................................................................	86
1. Understand the issue ..................................................................................................	86
Boot up sequence .........................................................................................	86
Failure classi cation .....................................................................................	86
2. Examine the environment ..........................................................................................	88
3. Perform a visual inspection of hardware ...................................................................	89
4. Update BIOS and drivers .............................................................................................	89

viii

Manually updating BIOS and drivers ............................................................		89
Remotely deploying BIOS and drivers ..........................................................		89
Analyze the issue ...............................................................................................................................		89
5. Remove or uninstall recently added hardware, software ..........................................		89
6. HP Hardware Diagnostics and Tools ...........................................................................		90
HP PC Hardware Diagnostics (UEFI) .............................................................		90
HP Support Assistant (HPSA) .......................................................................		92
HP BIOS Con guration Utility (BCU) .............................................................		93
HP Image Diagnostic Tool .............................................................................		93
HP Thermal Monitor .....................................................................................		93
Non HP diagnostics tools .............................................................................		93
7. Status lights, blinking light codes, troubleshooting lights, and POST error
messages ........................................................................................................................		94
Status lights ..................................................................................................		94
Blinking light codes ......................................................................................		95
POST error messages ...................................................................................		95
Power Good (Troubleshooting) lights ..........................................................		96
Resolve the issue ...............................................................................................................................		97
8. Hard reset ....................................................................................................................		97
9. Soft reset (Default Settings) .......................................................................................		98
10. Reseat cables and connections	................................................................................	98
11. Test with minimum con guration ............................................................................		99
Essential hardware con	guration ................................................................	99
Safe mode ...................................................................................................		100
12. Test with veri ed working con	guration (hardware and/or operating system) ...	100
13. Replace the system board ......................................................................................		100
Verify solution .................................................................................................................................		101
Helpful Hints ......................................................................................................................................................		101
At startup ........................................................................................................................................		102
During operation .............................................................................................................................		102
Consulting with HP Service .............................................................................................................		103
Common issues and possible solutions ............................................................................................................		103
Power-on issues ..............................................................................................................................		103
No Power .......................................................................................................................		103
Intermittent power-on, shutdown, reboot ...................................................................		105
AC adapter issue ...........................................................................................................		107
Battery not recognized, not charging ...........................................................................		107
Battery discharges too fast ..........................................................................................		109
Burnt smell ....................................................................................................................		110
POST ................................................................................................................................................		110
No video (with power) ...................................................................................................		110

ix

Blinking lights ...............................................................................................................	111
Diagnostics error messages .........................................................................................	112
BIOS password ..............................................................................................................	113
Performance (OS) ............................................................................................................................	113
Intermittent shutdown .................................................................................................	114
Blue screen ....................................................................................................................	115
Freeze at Windows Logo (hang/lockup) .......................................................................	117
Electromagnetic Interference (EMI) ..............................................................................	118
No wake up ....................................................................................................................	119
Unresponsive ................................................................................................................	120
Slow performance .........................................................................................................	120
HP Smart Adapter warning message ...........................................................................	121
Incorrect time and date ................................................................................................	121
Display .............................................................................................................................................	122
Display anomalies .........................................................................................................	122
Symptom ....................................................................................................	122
Quick check .................................................................................................	123
HP PC Hardware Diagnostics (UEFI) for video test .....................................	123
Display assembly diagram .........................................................................	124
Dead pixel .....................................................................................................................	124
No video (internal) ........................................................................................................	124
No video (external) .......................................................................................................	125
DisplayPort/VGA ...........................................................................................................	125
HDMI ..............................................................................................................................	125
No or bad external video via docking ...........................................................................	126
Incorrect or missing color/distorted image ..................................................................	126
Touch screen .................................................................................................................	127
I/O devices .......................................................................................................................................	128
Keyboard .......................................................................................................................	128
Keyboard point stick .....................................................................................................	129
Keyboard backlight .......................................................................................................	129
TouchPad .......................................................................................................................	130
Network Connectivity Ethernet (RJ-45 jack) ................................................................	130
Network connectivity wireless (WLAN) ........................................................................	131
WWAN ............................................................................................................................	132
USB ................................................................................................................................	133
Smart card reader .........................................................................................................	134
Speaker, headphone - audio issues ..............................................................................	135
Thunderbolt (TB) ...........................................................................................................	136
Storage ............................................................................................................................................	137
Hard drive/solid-state drive not recognized ................................................................	138

x

No boot to operating system (no read/write error) .....................................................		138
Read-write error ...........................................................................................................		139
Slow performance .........................................................................................................		139
Blue screen (BSOD) error ..............................................................................................		139
Noisy hard drive ............................................................................................................		140
Mechanical .......................................................................................................................................		141
Fan error message - 90B ..............................................................................................		141
Noise (sound) ................................................................................................................		142
Fan runs constantly ......................................................................................................		143
Thermal shutdown (hot) ...............................................................................................		144
Stuck power button ......................................................................................................		144
Additional information ......................................................................................................................................		146
Acronyms .........................................................................................................................................		146
Blinking lights and boot error codes ...............................................................................................		147
Processor not executing code ......................................................................................		147
BIOS recovery code unable to nd valid BIOS recovery image .....................................		147
Memory module error ...................................................................................................		147
Graphics Controller Error (No Controller) .....................................................................		148
Failure - System Board Error ........................................................................................		148
Intel Trusted Execution Technology (TXT) Error ..........................................................		148
Sure Start unable to	nd valid BIOS Boot Block image ................................................	148
Sure Start has identi	ed a problem (Manual Recovery Policy Set) ..............................	149
POST Error Messages and User Actions ..........................................................................................		149
Routine Maintenance for Performance Improvement ....................................................................		152
Common Blue Screen Error Messages ............................................................................................		152
Error message list .........................................................................................................		152
Bug check symbolic names ...........................................................................................		152
Microsoft general troubleshooting of Windows bug check codes ...............................		153
Use Windows Debugging Tool .........................................................................................................		153
Windows Software Development Kit (SDK) ..................................................................		154
Display Issue: Pixel Anomalies ........................................................................................................		158
Cable management .........................................................................................................................		159
Connector types ..............................................................................................................................		160
9 Computer Setup (BIOS), TPM, and HP Sure Start ...........................................................................................		162
Using Computer Setup .......................................................................................................................................		162
Starting Computer Setup ................................................................................................................		162
Using a USB keyboard or USB mouse to start Computer Setup (BIOS) ........................		162
Navigating and selecting in Computer Setup .................................................................................		162
Restoring factory settings in Computer Setup ...............................................................................		163
Updating the BIOS ...........................................................................................................................		163

xi

Determining the BIOS version ......................................................................................		163
Downloading a BIOS update .........................................................................................		164
Changing the boot order using the f9 prompt ................................................................................		165
TPM BIOS settings (select products only) .........................................................................................................		165
Using HP Sure Start (select products only) .......................................................................................................		165
10 Using HP PC Hardware Diagnostics (UEFI) ...................................................................................................		166
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..................................................................		166
11 Backing up, restoring, and recovering ........................................................................................................		168
Creating recovery media and backups ..............................................................................................................		168
Using HP Recovery media (select products only) ...........................................................................		168
Using Windows tools	.......................................................................................................................	169
Using the HP Cloud Recovery Download Tool (select products only) .............................................		170
Restore and recovery .........................................................................................................................................		170
Recovering using HP Recovery Manager ........................................................................................		170
What you need to know before you get started ...........................................................		170
Using the HP Recovery partition (select products only) ..............................................		171
Using HP Recovery media to recover ............................................................................		172
Changing the computer boot order ..............................................................................		172
Removing the HP Recovery partition (select products only) .......................................		172
12 pec c t ons ..........................................................................................................................................		173
Computer speci cations ....................................................................................................................................		173
35.6-cm (14.0-in) display speci	cations ..........................................................................................................	174
M.2 PCIe solid-state drive speci	cations ..........................................................................................................	175
M.2 SATA solid-state drive speci	cations .........................................................................................................	176
13 Power cord set requirements ....................................................................................................................		177
Requirements for all countries ..........................................................................................................................		177
Requirements for speci c countries and regions .............................................................................................		177
14 Statement of memory volatility ................................................................................................................		179
Nonvolatile memory usage ...............................................................................................................................		181
Questions and answers .....................................................................................................................................		183
Using HP Sure Start (select models only) ..........................................................................................................		184
15 Recycling ................................................................................................................................................		185
Index ...........................................................................................................................................................		186

xii

1Product description

Category	Description
Product Name	HP ZBook 14u G5 Mobile Workstation
Processors	8th-generation Intel® Core™ quad-core processors:
	Intel Core i7-8650U
	Intel Core i7-8550U
	Intel Core i5-8350U
	Intel Core i5-8250U
	7th-generation Intel Core dual-core processors:
	Intel Core i5-7300U
	Intel Core i5-7200U
Chipset	Integrated with processor
Graphics	Internal graphics:
	Intel HD Graphics 620
	External graphics:
	AMD Radeon Pro WX3100, 2 GB
	Both UMA and discrete con gurations support three independent displays through docking stations as follows:
	● HP Docking Station - maximum resolution = 2.5K @60Hz (DisplayPort 1) and 2.5K @60Hz (DisplayPort 2)
	● HP Thunderbolt 3 Dock - maximum resolution = 4K @60Hz (DP1) and 4K @60Hz (DisplayPort 2)
	● HP Thunderbolt Dock 120W or 230W G2 - maximum resolution = 4K @60Hz (DisplayPort 1) and 4K @60Hz
	(DisplayPort 2) with Thunderbolt
Panel	Supports privacy lter and narrow bezel
	35.6-cm (14.0-in), UWVA, non-touch:
	Full high-de nition (FHD)(1920×1080), anti glare (AG), 220 nits, 45% CG, eDP, slim, without camera
	FHD (1920×1080), anti glare (AG), 220 nits, 45% CG, eDP ,slim, with HD camera
	FHD (1920×1080), anti glare (AG), 220 nits, 45% CG, eDP ,slim, with HD+IR camera
	FHD (1920×1080), anti glare (AG), 220 nits, 45% CG, eDP ,slim, without camera, with WWAN
	FHD (1920×1080), anti glare (AG), 220 nits, 45% CG, eDP ,slim, with HD camera, with WWAN
	FHD (1920×1080), anti glare (AG), 220 nits, 45% CG, eDP ,slim, with HD+IR camera, with WWAN
	FHD (1920×1080), anti glare (AG), 400 nits, 72% CG, eDP+PSR ,slim, Ambient Light Sensor, with HD+IR camera
	FHD (1920×1080), anti glare (AG), 400 nits, 72% CG, eDP+PSR ,slim, Ambient Light Sensor, with HD+IR camera,
	with WWAN

1

Category	Description
	Ultra high de nition (UHD)/4K (3840x2160), anti glare (AG), 400 nits, 72% CG, eDP+PSR ,ultra slim, Ambient Light
	Sensor, with HD+IR camera, with WWAN
	35.6-cm (14.0-in), UWVA, touch screen:
	FHD (1920×1080), 220 nits, 45% CG, eDP ,slim, with HD+IR camera
	FHD (1920×1080), 220 nits, 45% CG, eDP ,slim, with HD+IR camera, with WWAN
	FHD (1920×1080), 700 nits, 72% CG, eDP+PSR, ultra slim, anti-glare (AG), Privacy, with HD+IR camera, with
	WWAN
Memory	Two memory module slots
	Memory is customer accessible/upgradeable
	DDR4-2400 dual channel support (8th generation processors)
	DDR4-2133 dual channel support (7th generation processors)
	Supports up to 32 GB of system RAM in the following con gurations:
	● 32768 MB (16384 MB×2)
	● 24576 MB (16384 MB×1 + 8192 MB×1)
	● 20480 MB (16384 MB×1 + 4096 MB×1)
	● 16384 MB (16384 MB×1 or 8192 MB×2)
	● 12288 MB (8192 MB×1 + 4096 MB×1)
	● 8192 MB (8192 MB×1 or 4096 MB×2)
	● 4096 MB (4096 MB×1)
Primary storage	M.2 solid-state drives (2280):
	1 TB, PCIe, Gen3×4, SS/DS, NVMe, TLC
	1 TB, PCIe, Gen3×4, SS, NVMe, MLC
	512 GB, PCIe, Gen3×4, SS, NVMe, TLC, Opal 2
	512 GB, PCIe, Gen3×4, SS, NVMe, TLC
	512 GB, PCIe, Gen3×4, SS, NVMe, MLC
	512 GB, SATA-3, SS, TLC, FIPS-140-2
	256 GB, PCIe, Gen3×4, NVMe, SS, TLC
	256 GB, PCIe, Gen3×4, NVMe, SS, MLC
	256 GB, PCIe, Gen3×4, SS, TLC, Opal 2
	128 GB, SATA-3, SS, TLC
Audio and video	Multi-array microphone (including World-Facing 3rd microphone)
	Stereo speakers (2)(13mm × 38mm × 4mm)
	Webcam HD RGB 720p
	Webcam HD+IR RGB 720p
	Camera privacy shutter (only with non-touch camera panels)

2Chapter 1 Product description

	Category	Description
		Supports WDR (Wide Dynamic Range)
		Support for models without camera
	Ethernet	Intel Ethernet Connection I219-LM 10/100/1000 (vPro)
		Intel Ethernet Connection I219-V 10/100/1000 (non-vPro)
		S3/S4/S5 Wake-on-LAN
		*The following support S3/S4/S5 wake on LAN/HBMA (via out of band): embedded NIC, HP Elite USB-C Dock G3,
		HP USB-C Dock G4, HP USB-C Universal Dock, HP Thunderbolt Dock 120W/230W G2, and HP USB-C Mini Dock.
		*The following support S3 wake on LAN/HBMA (via Windows operating system): HP Thunderbolt 3 Dock, HP Elite
		USB-C Docking Station G2, HP USB-C Travel Dock, and HP USB Travel Dock.
	Wireless	WPAN Bluetooth:
	networking
		Integrated wireless personal area network (PAN) supported by Bluetooth® 4.2 combo card
		Wireless local area network (WLAN):
		Integrated WLAN options with dual antennas (M.2 2230 socket PCIe/USB)
		Supports the following WLAN formats:
		● Intel Dual band wireless-AC 8265 802.11ac 2×2 WiFi + Bluetooth 4.2 Combo Adaptor (vPro)
		● Intel Dual band wireless-AC 8265 802.11ac 2×2 WiFi + Bluetooth 4.2 Combo Adaptor (non-vPro)
		● Realtek RTL8822BE 802.11ac 2×2 Wi-Fi + Bluetooth 4.2 Combo Adapter
		Two WLAN antennas built into bottom of display assembly
		Support for models without WLAN
		Compatible with iracast-certi ed devices
		Bluetooth Disabled IOPT
		Support S3/S4 wake on Wireless LAN
		Supports WLAN/LAN/WWAN switching
		Support for HP Sure Connect with Client Side Load Balancing
		Near-Field Communication (NFC):
		NXP NPC300 Near Field Communication Module (NFC Mirage WNC XRAV-1 [NXP NPC300 I2C 10 mm x 17 mm])
		NFC antenna
		Support for models without NFC
		Wireless wide area network (WLAN):
		Integrated wireless wide area network (WWAN) options by way of wireless module
		Two WWAN antennas (world wide 5 band, con gured at top of display panel)
		Supports the following WWAN formats:
		● LTE CAT4: Huawei HP lt4132, LTE/HSPA+ w/GPS M.2
		● LTE CAT9: Fibocom Intel XMM 7360 LTE-Advanced
		WWAN modules are compatible with a programmable removable eSIM

3

	Category	Description
		Support for models without WWAN
		Support for WWAN after market option (AMO)
	Ports	USB Type-C (Thunderbolt)
		USB 3.1 Gen 1 port
		USB 3.1 Gen 1 charging port
		HDMI 1.4
		RJ-45/Ethernet
		Docking connector
		Audio-out (headphone)/audio-in (microphone) combo jack
		AC port
	Docking	HP Thunderbolt Dock 120W G2
		HP Thunderbolt Dock 230W G2
		HP Thunderbolt 3 Dock
		HP Docking Station
	Keyboard/	Keyboard:
	pointing devices
		HP Collaboration Keyboard
		●	Dual point, non-backlit, spill resistant with drain
		●	Dual point, backlit, spill resistant with drain, with HP Dura Keys
		●	Dual point, backlit, spill resistant with drain, with HP Dura Keys – Privacy
		TouchPad:
		Support for Microsoft Precison Touchpad Default Gestures
		Firmware PTP (Point to Point) with Filter Driver
		Support for ‘No Hybrid Mode’
	Power	Battery:

requirements

HP Long Life Lithium Polymer Soft Pack Battery, 3-cell, 50 WHr

HP Fast Charge Technology

AC adapter:

65 W “Smart” right angle, 4.5 mm

65 W “Smart” right angle, 4.5 mm - Argentina

65 W “Smart” right angle, 4.5 mm - EM

65 W Straight USB Type C

45 W “Smart” right angle, 4.5 mm

45 W “Smart” right angle, 4.5 mm - Argentina

45 W “Smart” right angle, 4.5 mm, 2-prong (Japan only)

4Chapter 1 Product description

Category	Description
	45 W Straight USB Type C
	Power cord:
	2 wire plug (C7), 1 m
	3 wire plug (C5), 1 m
	Duckhead power cord (C5) 1.0 m
	Duckhead power cord (C5)
Security	Security lock
	Trusted Platform Module (TPM) 2.0 (In neon, soldered down)
	Touch	ngerprint sensor (landed, touch with 8x8 sensor)
	Support for models without a ngerprint reader
	Smart Card reader (active)
	Support for models without a Smart Card reader
	Preboot authentication (password, smart card)
	Hardware enforced Firmware Protection: HP Hardware Root of Trust + Sure Start Gen4
Operating system	Preinstalled:
	Windows 10 Home 64 High End Chinese Market CPPP
	Windows 10 Home 64 Plus
	Windows 10 Home 64 Plus Single Language
	Windows 10 Professional 64
	Windows 10 Home 64 StF MSNA Standard
	Windows 10 Home 64 StF MSNA Plus
	FreeDOS 2.0
	Restore Media:
	Windows 10 DRDVD
	Windows 10 DRUSB
	Windows 10 Pro 64 OSDVD
	Windows 10 Pro 64 OSUSB
	ert	ed
	Microsoft WHQL
	Web-only support:
	Windows 10 Enterprise 64
	Windows 10 Pro 64 CBB 1703
	Windows 10 Enterprise 64 LTSB 1607
Serviceability	End user replaceable parts:

5

Category Description

AC adapter

Solid-state drive

Memory module

WLAN module

WWAN module

Keyboard

6Chapter 1 Product description

2Components

Your computer features top-rated components. This chapter provides details about your components, where they're located, and how they work.

Right

Component		Description
(1)	SIM card slot or plug	Supports a wireless subscriber identity module (SIM) card or
		plug.
		NOTE: All models have a SIM card slot and icon, but models
		that do not have the HP Mobile Broadband Module, a wireless
		wide area network (WWAN) device, installed at the factory are
		shipped with a non-removable plug inserted into the slot.
(2)	Audio-out (headphone)/Audio-in (microphone)	Connects optional powered stereo speakers, headphones,
	combo jack	earbuds, a headset, or a television audio cable. Also connects an
		optional headset microphone. This jack does not support
		optional standalone microphones.
		WARNING! To reduce the risk of personal injury, adjust the
		volume before putting on headphones, earbuds, or a headset.
		For additional safety information, refer to the Regulatory,
		Safety, and Environmental Notices.
		To access this guide:
		▲ Select the Start button, select HP Help and Support, and
		then select HP Documentation.
		‒ or –
		▲ Select the Start button, select HP, and then select HP
		Documentation.
		NOTE: When a device is connected to the jack, the computer
		speakers are disabled.
(3)	USB 3.x SuperSpeed port	Connects a USB device, such as a cell phone, camera, activity
		tracker, or smartwatch, and provides high-speed data transfer.
(4)	HDMI port	Connects an optional video or audio device, such as a high-
		de nition television, any compatible digital or audio

Right 7

Component		Description
		component, or a high-speed High De nition Multimedia
		Interface (HDMI) device.
(5)	RJ-45 (network) jack/status lights	Connects a network cable.
		●	Green (left): The network is connected.
		●	Amber (right): Activity is occurring on the network.
(6)	Docking connector	Connects an optional docking device.
(7)	USB Type-C power connector and	Connects an AC adapter that has a USB Type-C connector,
	Thunderbolt™ port with HP Sleep and Charge	supplying power to the computer and, if needed, charging the
		computer battery.
		– and –
		Connects and charges most USB devices that have a Type-C
		connector, such as a cell phone, camera, activity tracker, or
		smartwatch, and provides high-speed data transfer.
		– and –
		Connects a display device that has a USB Type-C connector,
		providing DisplayPort output.
		NOTE: Your computer may also support a Thunderbolt
		docking station.
		NOTE: Cables and/or adapters (purchased separately) may be
		required.
(8)	Power connector	Connects an AC adapter.
(9)	Battery light	When AC power is connected:
		●	White: The battery charge is greater than 90 percent.
		●	Amber: The battery charge is from 0 to 90 percent.
		●	: The battery is not charging.

When AC power is disconnected (battery not charging):

● Blinking amber: The battery has reached a low battery level. When the battery has reached a critical battery level, the battery light begins blinking rapidly.

●	: The battery is not charging.

8Chapter 2 Components

Left

Component		Description
(1)	Security cable slot	Attaches an optional security cable to the computer.
		NOTE: The security cable is designed to act as a deterrent, but
		it may not prevent the computer from being mishandled or
		stolen.
(2)	Vent	Enables airflow to cool internal components.
		NOTE: The computer fan starts up automatically to cool
		internal components and prevent overheating. It is normal for
		the internal fan to cycle on and o during routine operation.
(3)	USB 3.x SuperSpeed port with HP Sleep and	Connects a USB device, provides high-speed data transfer, and
	Charge	even when the computer is o , charges most products such as a
		cell phone, camera, activity tracker, or smartwatch.
(4)	Smart card reader	Supports optional smart cards.

Left 9

Display

NOTE: Refer to the illustration that most closely matches your computer.

10 Chapter 2 Components

Component		Description
(1)	WWAN antennas* (select products only)	Send and receive wireless signals to communicate with wireless wide
		area networks (WWANs).
(2)	Camera light(s) (select products only)	On: One or more cameras are in use.
(3)	Internal microphones	Record sound.
(4)	Camera(s) (select products only)	Allow(s) you to video chat, record video, and record still images.
		NOTE: Camera functions vary depending on the camera hardware
		and software installed on your product.
(5)	WLAN antennas* (select products only)	Send and receive wireless signals to communicate with wireless local
		area networks (WLANs).

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

To access this guide:

▲Select the Start button, select HP Help and Support, and then select HP Documentation.

‒ or –

▲Select the Start button, select HP, and then select HP Documentation.

Display 11

Keyboard area

TouchPad

Component		Description
(1)	Pointing stick	Moves the pointer on the screen.
(2)	Left pointing stick button	Functions like the left button on an external mouse.
(3)	TouchPad zone	Reads your nger gestures to move the pointer or activate
		items on the screen.
(4)	Right pointing stick button	Functions like the right button on an external mouse.
(5)	Near Field Communications (NFC) tapping area	Allows you to wirelessly share information when you tap it with
	and antenna* (select products only)	an NFC-enabled device.

*The antenna is not visible from the outside of the computer. For optimal transmission, keep the area immediately around the antenna free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

To access this guide:

▲Select the Start button, select HP Help and Support, and then select HP Documentation.

‒ or –

▲Select the Start button, select HP, and then select HP Documentation.

12 Chapter 2 Components

Lights

Component		Description
(1)	Power light	●	On: The computer is on.
		●	Blinking: The computer is in the Sleep state, a power-saving
			state. The computer shuts o power to the display and
			other unneeded components.
		●	: The computer is o or in Hibernation. Hibernation is a
			power-saving state that uses the least amount of power.
(2)	Caps lock light	On: Caps lock is on, which switches the key input to all capital
		letters.
(3)	Mute light	●	On: Computer sound is o .
		●	: Computer sound is on.
(4)	Microphone mute light	●	On: Microphone is o .
		●	: Microphone is on.
(5)	Num lk light	On: Num lock is on.
(6)	Wireless light	On: An integrated wireless device, such as a wireless local area
		network (WLAN) device and/or a Bluetooth® device, is on.

NOTE: On some models, the wireless light is amber when all wireless devices are o .

Keyboard area 13

Component		Description
(7)	Sharing or presenting light	On: Sharing is on.
(8)	Call answer light	On: Call answer is on.
(9)	Call end light	On: Call end is on.
(10)	Fn lock light	On: The fn key is locked. For more information, see Hot keys
		(select products only) on page 18.

14 Chapter 2 Components

Buttons, speakers, and n erpr nt reader

Component		Description
(1)	Power button	●	When the computer is o , press the button to turn on the computer.
		●	When the computer is on, press the button briefly to initiate Sleep.
		●	When the computer is in the Sleep state, press the button briefly to exit Sleep.
		●	When the computer is in Hibernation, press the button briefly to exit Hibernation.

CAUTION: Pressing and holding down the power button results in the loss of unsaved information.

If the computer has stopped responding and shutdown procedures are ine ective, press and hold the power button for at least 5 seconds to turn o the computer.

To learn more about your power settings, see your power options.

		▲
		Right-click the Power meter icon	and then select Power Options.
(2)	Vents (2)	Enable airflow to cool internal components.
		NOTE: The computer fan starts up automatically to cool internal components and prevent
		overheating. It is normal for the internal fan to cycle on and o during routine operation.
(3)	Speakers (2)	Produce sound.
(4)	Fingerprint reader or	Allows a ngerprint logon to Windows, instead of a password logon.
	plug	NOTE: The ngerprint reader and plug look similar. To verify you have a ngerprint reader
		and not a plug, press the Windows key	on your keyboard, select Settings, select
		Accounts, and then select Sign-in options and follow the on-screen instructions.

Keyboard area 15

Special keys

Component		Description
(1)	esc key	Displays system information when pressed in combination with the fn key.
(2)	fn key	Executes frequently used system functions when pressed in combination with
		another key. Such key combinations are called hot keys.
		See Hot keys (select products only) on page 18.
(3)	Windows key	Opens the Start menu.
		NOTE: Pressing the Windows key again will close the Start menu.
(4)	Action keys	Execute frequently used system functions.
		See Action keys on page 17.
(5)	Integrated numeric keypad	A separate keypad to the right of the alphabet keyboard. When num lk is pressed,
		the integrated keypad can be used like an external numeric keypad.
		NOTE: If the keypad function is active when the computer is turned o , that
		function is reinstated when the computer is turned back on.
(6)	Windows application key	Displays options for a selected object.
	(select products only)
(7)	num lk key	Turns the embedded numeric keypad on and o .
		– or –

Alternates between the navigational and numeric functions on the integrated numeric keypad.

16 Chapter 2 Components

Action keys

An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page 16.

▲To use an action key, press and hold the key.

Icon	Description
	Switches the screen image among display devices connected to the system. For example, if a monitor is
	connected to the computer, repeatedly pressing the key alternates the screen image from computer display
	to monitor display to simultaneous display on both the computer and monitor.
	Helps prevent side-angle viewing from onlookers. If needed, decrease or increase brightness for well-lit or
	darker environments. Press the key again to turn o the privacy screen.
	NOTE: To quickly turn on the highest privacy setting, press fn+p.

Decreases the screen brightness incrementally as long as you hold down the key.

Increases the screen brightness incrementally as long as you hold down the key.

Mutes or restores speaker sound.

Decreases speaker volume incrementally while you hold down the key.

Increases speaker volume incrementally while you hold down the key.

Mutes the microphone.

Turns the keyboard backlight o or on.

NOTE: To conserve battery power, turn o this feature.

Turns the wireless feature on or o .

NOTE: A wireless network must be set up before a wireless connection is possible.

Provides quick access to your Skype for Business calendar.

NOTE:	This feature requires Skype® for Business or Lync® 2013 running on Microsoft Exchange or ffice
365® servers.
Turns the screen sharing function on or o .
NOTE:	This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or ffice 365
servers.

Keyboard area 17

Icon	Description
	●	Answers a call.
	●	Starts a call during a 1-on-1 chat.
	●	Places a call on hold.
	NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or		ffice 365
	servers.
	●	Ends a call.
	●	Declines incoming calls.
	●	Ends screen sharing.
	NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or		ffice 365
	servers.

NOTE: The action key feature is enabled at the factory. You can disable this feature by pressing and holding the fn key and the left shift key. The fn lock light will turn on. After you have disabled the action key feature, you can still perform each function by pressing the fn key in combination with the appropriate action key.

Hot keys (select products only)

A hot key is the combination of the fn key and another key.

To use a hot key:

▲Press the fn key, and then press one of the keys listed in the following table.

Key Description

CTurns on scroll lock.

RBreaks the operation.

SSends a programing query.

18 Chapter 2 Components