HP ZBook 15 G4 Mobile Maintenance and Service Guide

HP ZBook 15 G4 Mobile Workstation

Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.

© Copyright 2017 HP Development Company,

L.P.

AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Celeron, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are trademarks of the Microsoft group of companies.

In accordance with Microsoft’s support policy, HP does not support the Windows 8 or Windows 7 operating system on products con gured with Intel and AMD 7th generation and forward processors or provide any Windows 8 or Windows 7 drivers on http://www.support.hp.com.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: April 2017

Document Part number: 915575-001

Product notice

This guide describes features that are common to most models. Some features may not be available on your computer.

Not all features are available in all editions or versions of Windows. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Windows functionality. Windows 10 is automatically updated, which is always enabled. ISP fees may apply and additional requirements may apply over time for updates. Go to http://www.microsoft.com for details.

To access the latest user guides or manuals for your product, go to http://www.hp.com/ support, and select your country. Select Find your product, and then follow the on-screen instructions.

Software terms

By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of your seller.

For any further information or to request a full refund of the price of the computer, please contact your seller.

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits de ned by the International Standard for Safety of Information Technology Equipment (IEC 60950-1).

iii

iv Safety warning notice

Table of contents

1 Product description .......................................................................................................................................	1
2 Components ..................................................................................................................................................	6
Right .......................................................................................................................................................................	6
Left .........................................................................................................................................................................	8
Display ....................................................................................................................................................................	9
Keyboard area ......................................................................................................................................................	10
TouchPad ...........................................................................................................................................	10
Lights .................................................................................................................................................	11
Buttons and ngerprint reader .........................................................................................................	12
Special keys .......................................................................................................................................	13
Action keys ........................................................................................................................................	14
Bottom .................................................................................................................................................................	15
Front .....................................................................................................................................................................	16
Labels ...................................................................................................................................................................	17
3 Illustrated parts catalog ..............................................................................................................................	18
Computer major components ..............................................................................................................................	18
Bracket Kit ............................................................................................................................................................	21
Display assembly subcomponents ......................................................................................................................	22
Cable Kit ...............................................................................................................................................................	23
Plastics Kit ...........................................................................................................................................................	24
Mass storage devices ...........................................................................................................................................	25
Miscellaneous parts .............................................................................................................................................	26
4 Removal and replacement procedures preliminary requirements ....................................................................	27
Tools required ......................................................................................................................................................	27
Service considerations .........................................................................................................................................	27
Plastic parts .......................................................................................................................................	27
Cables and connectors ......................................................................................................................	28
Drive handling ...................................................................................................................................	28
Grounding guidelines ...........................................................................................................................................	28
Electrostatic discharge damage ........................................................................................................	28
Packaging and transporting guidelines ..........................................................................	30
Workstation guidelines ................................................................................	30

v

5 Removal and replacement procedures for Authorized Service Provider parts ...................................................	32
Component replacement procedures ..................................................................................................................	32
Display subcomponents (bezel, panel, camera) ...............................................................................	32
Bottom cover .....................................................................................................................................	36
Battery ...............................................................................................................................................	37
Memory module ................................................................................................................................	38
Solid-state drive (M.2) .......................................................................................................................	40
WLAN module ....................................................................................................................................	41
WWAN module ...................................................................................................................................	43
Smart card reader ..............................................................................................................................	45
Hard drive ..........................................................................................................................................	46
RTC battery ........................................................................................................................................	48
Keyboard ...........................................................................................................................................	49
Heat sink assembly ...........................................................................................................................	52
Graphics board ..................................................................................................................................	56
Speakers ............................................................................................................................................	57
TouchPad module ..............................................................................................................................	58
LED board ..........................................................................................................................................	59
Fans ...................................................................................................................................................	60
Fingerprint reader board ...................................................................................................................	61
System board ....................................................................................................................................	62
Display assembly ...............................................................................................................................	65
Lock bracket ......................................................................................................................................	73
6 Troubleshooting guide .................................................................................................................................	74
Resources .............................................................................................................................................................	75
General troubleshooting steps ............................................................................................................................	75
Identify the issue ...............................................................................................................................	76
1. Understand the issue ..................................................................................................	76
Boot up sequence .........................................................................................	76
Failure classi cation .....................................................................................	76
2. Examine the environment ..........................................................................................	78
3. Perform a visual inspection of hardware ...................................................................	79
4. Update BIOS and drivers .............................................................................................	79
Manually updating BIOS and drivers ............................................................	79
Remotely deploying BIOS and drivers ..........................................................	79
Analyze the issue ...............................................................................................................................	79
5. Remove or uninstall recently added hardware, software ..........................................	79
6. HP Hardware Diagnostics and Tools ...........................................................................	80
HP PC Hardware Diagnostics (UEFI) .............................................................	80
HP Support Assistant (HPSA) .......................................................................	82

vi

HP BIOS Con guration Utility (BCU) .............................................................		83
HP Image Diagnostic Tool .............................................................................		83
HP Thermal Monitor .....................................................................................		83
Non HP diagnostics tools .............................................................................		83
7. Status lights, blinking light codes, troubleshooting lights, and POST error
messages ........................................................................................................................		84
Status lights ..................................................................................................		84
Interpreting system validation diagnostic front panel LEDs and
audible codes ................................................................................................		85
POST error messages ...................................................................................		86
Power Good (Troubleshooting) lights ..........................................................		88
Resolve the issue ...............................................................................................................................		89
8. Hard reset ....................................................................................................................		89
9. Soft reset (Default Settings) .......................................................................................		90
10. Reseat cables and connections	................................................................................	90
11. Test with minimum con guration ............................................................................		91
Essential hardware con	guration ................................................................	91
Safe mode .....................................................................................................		92
12. Test with veri ed working con	guration (hardware and/or operating system) .....	92
13. Replace the system board ........................................................................................		92
Verify solution ...................................................................................................................................		93
Helpful Hints ........................................................................................................................................................		93
At startup ...........................................................................................................................................		93
During operation ...............................................................................................................................		94
Consulting with HP Service ...............................................................................................................		94
Common issues and possible solutions ..............................................................................................................		95
Power-on issues ................................................................................................................................		95
No Power .........................................................................................................................		95
Intermittent power-on, shutdown, reboot .....................................................................		97
AC adapter issue ..............................................................................................................		98
Battery not recognized, not charging .............................................................................		99
Battery discharges too fast ..........................................................................................		100
Burnt smell ....................................................................................................................		101
POST ................................................................................................................................................		101
No video (with power) ...................................................................................................		101
Blinking lights ...............................................................................................................		102
Diagnostics error messages .........................................................................................		103
BIOS password ..............................................................................................................		104
Performance (OS) ............................................................................................................................		104
Intermittent shutdown .................................................................................................		105
Blue screen ....................................................................................................................		106

vii

Freeze at Windows Logo (hang/lockup) .......................................................................	108
Electromagnetic Interference (EMI) ..............................................................................	109
No wake up ....................................................................................................................	110
Unresponsive ................................................................................................................	111
Slow performance .........................................................................................................	111
HP Smart Adapter warning message ...........................................................................	112
Incorrect time and date ................................................................................................	112
Display .............................................................................................................................................	113
Display anomalies .........................................................................................................	113
Symptom ....................................................................................................	113
Quick check .................................................................................................	114
HP PC Hardware Diagnostics (UEFI) for video test .....................................	114
Display assembly diagram .........................................................................	115
Dead pixel .....................................................................................................................	115
No video (internal) ........................................................................................................	115
No video (external) .......................................................................................................	116
DisplayPort/VGA ...........................................................................................................	116
HDMI ..............................................................................................................................	116
No or bad external video via docking ...........................................................................	117
Incorrect or missing color/distorted image ..................................................................	117
Touch screen .................................................................................................................	118
I/O devices .......................................................................................................................................	119
Keyboard .......................................................................................................................	119
Keyboard point stick .....................................................................................................	120
Keyboard backlight .......................................................................................................	120
TouchPad .......................................................................................................................	121
Network Connectivity Ethernet (RJ-45 jack) ................................................................	121
Network connectivity wireless (WLAN) ........................................................................	122
WWAN ............................................................................................................................	123
USB ................................................................................................................................	124
Smart card reader .........................................................................................................	125
Speaker, headphone - audio issues ..............................................................................	126
Thunderbolt (TB) ...........................................................................................................	127
Thunderbolt 3 dock .......................................................................................................	128
Storage ............................................................................................................................................	129
Hard drive/solid-state drive not recognized ................................................................	130
No boot to operating system (no read/write error) .....................................................	130
Read-write error ...........................................................................................................	131
Slow performance .........................................................................................................	131
Blue screen (BSOD) error ..............................................................................................	131
Noisy hard drive ............................................................................................................	132

viii

Mechanical .......................................................................................................................................		133
Fan error message - 90B ..............................................................................................		133
Noise (sound) ................................................................................................................		134
Fan runs constantly ......................................................................................................		135
Thermal shutdown (hot) ...............................................................................................		136
Stuck power button ......................................................................................................		137
Additional information ......................................................................................................................................		137
Acronyms .........................................................................................................................................		137
Blinking lights and boot error codes ...............................................................................................		138
Processor not executing code ......................................................................................		138
BIOS recovery code unable to nd valid BIOS recovery image .....................................		138
Memory module error ...................................................................................................		139
Graphics Controller Error (No Controller) .....................................................................		139
Failure - System Board Error ........................................................................................		139
Intel Trusted Execution Technology (TXT) Error ..........................................................		139
Sure Start unable to	nd valid BIOS Boot Block image ................................................	139
Sure Start has identi	ed a problem (Manual Recovery Policy Set) ..............................	140
POST Error Messages and User Actions ..........................................................................................		140
Routine Maintenance for Performance Improvement ....................................................................		141
Common Blue Screen Error Messages ............................................................................................		142
Error message list .........................................................................................................		142
Bug check symbolic names ...........................................................................................		142
Microsoft general troubleshooting of Windows bug check codes ...............................		143
Use Windows Debugging Tool .........................................................................................................		143
Windows Software Development Kit (SDK) ..................................................................		144
Display Issue: Pixel Anomalies ........................................................................................................		148
Cable management .........................................................................................................................		149
Connector types ..............................................................................................................................		150
7 Computer Setup (BIOS), TPM, and HP Sure Start ...........................................................................................		152
Using Computer Setup .......................................................................................................................................		152
Starting Computer Setup ................................................................................................................		152
Using a USB keyboard or USB mouse to start Computer Setup (BIOS) ........................		152
Navigating and selecting in Computer Setup .................................................................................		152
Restoring factory settings in Computer Setup ...............................................................................		153
Updating the BIOS ...........................................................................................................................		153
Determining the BIOS version ......................................................................................		153
Downloading a BIOS update .........................................................................................		154
Changing the boot order using the f9 prompt ................................................................................		155
TPM BIOS settings (select products only) .........................................................................................................		155
Using HP Sure Start (select products only) .......................................................................................................		155

ix

8 Using HP PC Hardware Diagnostics (UEFI) .....................................................................................................		156
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..................................................................		156
9 Backing up, restoring, and recovering .........................................................................................................		158
Creating recovery media and backups ..............................................................................................................		158
Creating HP Recovery media (select products only) .......................................................................		158
Using Windows tools .........................................................................................................................................		159
Restore and recovery .........................................................................................................................................		160
Recovering using HP Recovery Manager ........................................................................................		160
	What you need to know before you get started ...........................................................	160
	Using the HP Recovery partition (select products only) ..............................................	161
	Using HP Recovery media to recover ............................................................................	161
	Changing the computer boot order ..............................................................................	162
	Removing the HP Recovery partition (select products only) .......................................	163
10 pec c t ons ..........................................................................................................................................		164
Computer speci	cations ....................................................................................................................................	164
Hard drive speci	cations ...................................................................................................................................	165
M.2 solid-state drive speci cations ..................................................................................................................		166
M.2 PCIe solid-state drive speci cations ..........................................................................................................		167
11 Statement of memory volatility ................................................................................................................		168
Nonvolatile memory usage ...............................................................................................................................		170
Questions and answers .....................................................................................................................................		172
Using HP Sure Start (select models only) ..........................................................................................................		173
12 Power cord set requirements ....................................................................................................................		174
Requirements for all countries ..........................................................................................................................		174
Requirements for speci c countries and regions .............................................................................................		175
13 Recycling ................................................................................................................................................		177
Index ...........................................................................................................................................................		178

x

1Product description

Category	Description
Product Name	HP ZBook 15 G4 Mobile Workstation
Processors	7th Generation Intel® Core™ processors
	Intel Core i7-7820HQ 2.9-GHz (turbo up to 3.9-GHz) processor (2400-MHz front-side bus
	(FSB), 8.0-MB L3 cache, 45 W)
	Intel Core i7-7700HQ 2.8-GHz (turbo up to 3.8-GHz) processor (2400-MHz FSB, 6.0-MB L3
	cache, 45 W)
	Intel Core i5-7440HQ 2.8-GHz (turbo up to 3.8-GHz) processor (2400-MHz FSB, 6.0-MB L3
	cache, 45 W)
	Intel Core i5-7300HQ 2.5-GHz (turbo up to 3.5-GHz) processor (2400-MHz FSB, 6.0-MB L3
	cache, 45 W)
	7th Generation Intel Xeon processors
	Intel Xeon E3-1535M v6, 3.1-GHz (turbo up to 4.2-GHz) processor (2400-MHz front-side bus
	(FSB), 8.0-MB L3 cache, 45 W)
	Intel Xeon E3-1505M v6, 3.0-GHz (turbo up to 4.0-GHz) processor (2133-MHz front-side bus
	(FSB), 8.0-MB L3 cache, 45 W)
Chipset	Mobile Intel CM238 chipset
Graphics	Intel UMA Graphics - with shared video memory
	GT2 Integrated Graphics
	Discrete MXM daughter card
	● NVIDIA® Quadro® M2200M (N17P-Q3 with 4-GB GDDR5 graphics subsystem memory
	(256-MB×32, 1.35-V, 6Gbps, Qty 4)
	● NVIDIA Quadro M1200M (N17P-Q1 with 4-GB GDDR5 graphics subsystem memory (256-
	MB×32, 1.35-V, 6Gbps, Qty 4)
	● NVIDIA Quadro M620 (N17M-Q3 with 2-GB GDDR5 graphics subsystem memory (128-
	MB×32, 1.35-V, 6 or 7 Gbps, Qty 4)
	● AMD Radeon Pro™ WX4150 (256-MB×32, 1.35-V, 1500 MHz, Qty 4)
	Support "No Discrete Graphics" option
	Support for hybrid (switchable) graphics
	Support NVIDIA Optimus Technology
	Support AMD Enduro Technology
	Support for open GL
	Support for DisplayPort 1.2 (supported through Thunderbolt 3)
	Support for up to 4 total displays (discrete); 3 displays (UMA) through docking station
	Support for NVIDIA Mosaic Technology
	Support AMD Eye nity Technology

1

Category	Description
Panel	39.6 cm (15.6 in), antiglare, LED backlight, 16:9 aspect ratio
	● FHD (1920×1080), SVA, 60% CG, slim, 300 nits with or without camera
	● FHD (1920×1080), UWVA, 72% CG. slim, 300 nits with or without camera
	● FHD (1920×1080), UWVA, 72% CG, slim, 300 nits, touch screen, with camera
	● UHD (3840×2160), UWVA, Dream Color 3, 95% NTSC, 340 nits with or without camera
Memory	Four customer-accessible/upgradable memory module slots
	Support for DDR4 2133-MHz, dual channel memory
	Support for DDR4 2400-MHz, single channel memory
	Support for 64-GB of system RAM in the following con gurations:
	DDR4-2400 (for use in models with Core processors):
	● 65536-MB total system memory (16384-MB×4)
	● 32768-MB total system memory (16384-MB×2 or 8192-MB×4)
	● 16384-MB total system memory (16384-MB×1, 8192-MB×2, or 4096-MB×4)
	● 8192-MB total system memory (8192-MB×1, 4096-MB×2)
	ECC DDR4-2400 (for use in models with Xeon processors):
	● 65536-MB total system memory (16384-MB×4)
	● 32768-MB total system memory (16384-MB×2 or 8192-MB×4)
	● 16384-MB total system memory (16384-MB×1, 8192-MB×2)
	● 8192-MB total system memory (8192-MB×1)
Primary M.2	M.2 (NGFF) SS/DS Solid State Drive (2280)
	SATA
	512-GB SATA-3 SS TLC FIPS-140-2
	256-GB SATA-3 Self-Encrypting Drive (Opal 2) TLC
	PCIe
	1-TB, NVMe, MLC (Z Turbo Drive)
	512-GB, NVMe, MLC (Z Turbo Drive)
	512-GB, NVMe, Opal 2, TLC (Z Turbo Drive)
	256-GB, NVMe, MLC (Z Turbo Drive)
	256-GB, NVMe,TLC (Z Turbo Drive)
Secondary M.2	M.2 (NGFF) SS/DS Solid State Drive (2280) (only available if primary M.2 drive is selected):
	SATA
	512-GB SATA-3 SS TLC FIPS-140-2
	256-GB SATA-3 Self-Encrypting Drive (Opal 2) TLC
	PCIe (not available if primary M.2 SATA drive is selected)
	1-TB, NVMe, MLC (Z Turbo Drive)
	512-GB, NVMe, MLC (Z Turbo Drive)
	512-GB, NVMe, Opal 2, TLC (Z Turbo Drive)

2Chapter 1 Product description

Category	Description
	256-GB, NVMe, MLC (Z Turbo Drive)
	256-GB, NVMe,TLC (Z Turbo Drive)
Primary 2.5-in SATA hard drive	Primary 2.5-in storage not required if PCIe SSD selected
	Support for 6.35-cm (2.5-in) hard drives in 7.0-mm (.28-in) thickness
	Support for 3D DriveGuard hard drive protection
	Support for the following hard drives:
	●	1-TB, 5400-rpm
	●	500-GB, 7200-rpm
	●	500-GB, 7200-rpm, self-encrypting drive, OPAL 2
	●	500-GB, 5400-rpm, self-encrypting drive, FIPS
	●	500-GB, 5400-rpm, hybrid SSD 8 GB cache
	Support for the following 6.35-cm (2.5-in) solid-state drives:
	●	1-TB SATA-3, TLC
	●	256-GB SATA-3, TLC
Audio and video	Stereo speakers (2)
	Dual array microphone (dual mic con guration tied to camera)
	HP Bang & Olufsen Audio
	HD 720p camera
	Intel SST Audio
	Support for no camera option
Ethernet	Intel I219-LM Gigabit Network Connection (10/100/1000 Ethernet)
	S3/S4/S5 wake on LAN
Wireless	WLAN
	WLAN options via minicard
	Two WLAN antennas built into display assembly
	Support "No WLAN/No Bluetooth" option
	IBluetooth Disabled IOPT
	Support for Miracast
	Support for the following WLAN formats:
	●	Intel Dual band wireless-AC 8265 802.11AC 2x2 WiFi + BT 4.2 Combo Adaptor (vPro)
	●	Intel Dual band wireless-AC 8265 802.11AC 2x2 WiFi + BT 4.2 Combo Adaptor (non-vPro)
	WPAN
	Bluetooth® 4.2 only supported via combo card

WWAN

SIM Module (3FF/mini SIM) (user accessible behind battery)

Two WWAN antennas built into display assembly

WWAN antennas (2) (world wide 5 band, con gured at top of panel on all units except UHD)

3

Category	Description
	Supports "No WWAN" option
	Supports WWAN after market option
	Support for the following WWAN formats:
	●	Huawei HP It4132, LTE/HSPA+ 4G w/GPS M.2
	●	Fibocom HP hs3210 WW HSPA+ w/o GPS
External media cards	Integrated SD UHS-II flash media slot (Realtek) - supports SD, SDHC, SDXC
Ports	Multi-Pin AC Port
	Combination mic-in/stereo headphone jack
	(2) USB Type-C (Thunderbolt 3)
	RJ-45 (Ethernet)
	(1) USB 3.0 Charging Port (S3/S5)
	(2) USB 3.0 Ports
	HDMI
	VGA (Dsub 15 pin) supporting: 1920×1200 external resolution @ 75 Hz, hot plug and unplug
	and auto detection for correct output to wide-aspect vs. standard aspect video
Docking	Support for HP Thunderbolt Docking Station
Keyboard/pointing devices	Keyboard
	Full-size, chiclet, island-style, backlit (and non-backlit) keyboard with numeric keypad
	DuraKeys
	Spill resistant with drain
	Windows 10 Dual Point (3 pick buttons point stick x 3 pick buttons TouchPad)
	TouchPad
	n/o	button
	Glass with chemical etched surface (DuraPad)
	Support for 2-way scroll
	Taps enabled by default
	Gestures enabled by default:
	●	2-	nger scrolling
	●	2-	nger zoom (pinch)
	Image sensor TouchPad
Power requirements	AC adapter
	150-W HP Smart Adapter, slim
	Battery
	9-cell, 90-WHr, 2.635-AHr, Li-ion battery (long-life)
	Power cord (localized)
	3-wire plug (with ground pin) (C5) 1.0m with tags
Security	Support security lock

4Chapter 1 Product description

Category	Description
	Trusted platform module (TPM 9670) 2.0 (In	neon; soldered down)
	Fingerprint reader
	Support "No Fingerprint Reader" option
	Integrated smart card reader
	BIOS preboot power on - BIOS option (password, ngerprint)
	Drive encryption preboot option - (password;	ngerprint; selected smart cards)
Operating system	Preinstalled
	Windows 10 Home 64 High-end
	Windows 10 Home 64 High-end Single Language
	Windows 10 Home 64 Chinese Market CPPP
	Windows 10 Professional 64
	FreeDOS 2.0
	Restore media
	Windows 10 DRUSB
	Windows 10 DRDVD
	Win 10 Pro 64 OSUSB
	Win 10 Pro 64 OSDVD
	Supported
	Red Hat Enterprise Linux (RHEL) 7.x 64 bit
	Web-only support
	Windows 10 Enterprise 64
	Windows 10 Enterprise 64 LTSB 1507
	Tested and documented
	Windows 7 Professional 64
	Windows 7 Enterprise 64
Serviceability	End user replaceable parts
	AC adapter

5

2Components

Right

NOTE: The term “hard drive”, “hard disk”, and/or “solid-state drive (SSD)” is used to generically refer the computer’s primary mass storage.

Component		Description
(1)	Smart card reader	Supports optional smart cards.
(2)	Audio-out (headphone)/Audio-in (microphone)	Connects optional powered stereo speakers, headphones,
	combo jack	earbuds, a headset, or a television audio cable. Also connects an
		optional headset microphone. This jack does not support
		optional standalone microphones.
		WARNING! To reduce the risk of personal injury, adjust the
		volume before putting on headphones, earbuds, or a headset.
		For additional safety information, refer to the Regulatory,
		Safety, and Environmental Notices.
		To access this guide:
		1.	Type support in the taskbar search box, and then select
			the HP Support Assistant app.
			‒ or –
			Click the question mark icon in the taskbar.
		2.	Select My PC, select the pec	c t ons tab, and then
			select User Guides.
		NOTE: When a device is connected to the jack, the computer
		speakers are disabled.
(3)	USB 3.x SuperSpeed ports (2)	Connect a USB device, such as a cell phone, camera, activity
		tracker, or smartwatch, and provides high-speed data transfer.
(4)	HDMI port	Connects an optional video or audio device, such as a high-
		de	nition television, any compatible digital or audio
		component, or a high-speed High De		nition Multimedia
		Interface (HDMI) device.

6Chapter 2 Components

Component		Description
(5)	USB Type-C SuperSpeed and Thunderbolt ports	When the computer is on, connect and charge USB devices that
	(2)	have Type-C connectors, such as cell phones, cameras, activity
		trackers, or smartwatches, and provide high-speed data
		transfer.
		– or –
		Connect to various USB, video, HDMI, and LAN devices.
		NOTE: Cables and/or adapters (purchased separately) may be
		required.
		– or –
		Connect a display device that has a USB Type-C connector,
		providing display output.
		NOTE: Your computer may also support a Thunderbolt
		docking station.
		– or –
		Connect a DisplayPort device that has a USB Type-C connector,
		providing display output.
(6)	Power connector	Connects an AC adapter.
(7)	Battery light	When AC power is connected:
		●	White: The battery charge is greater than 90 percent.
		●	Amber: The battery charge is from 0 to 90 percent.
		●	: The battery is not charging.

When AC power is disconnected (battery not charging):

● Blinking amber: The battery has reached a low battery level. When the battery has reached a critical battery level, the battery light begins blinking rapidly.

●	: The battery is not charging.

Right 7

Left

Component		Description
(1)	Security cable slot	Attaches an optional security cable to the computer.
		NOTE: The security cable is designed to act as a deterrent, but
		it may not prevent the computer from being mishandled or
		stolen.
(2)	RJ-45 (network) jack/status lights	Connects a network cable.
		●	Green (right): The network is connected.
		●	Blinking amber (left): Activity is occurring on the network.
(3)	External monitor port	Connects an external VGA monitor or projector.
(4)	USB 3.x charging port	When the computer is on, connects and charges a USB device,
		such as a cell phone, camera, activity tracker, or smartwatch,
		and provides high-speed data transfer.
(5)	Memory card reader (select products only)	Reads optional memory cards that store, manage, share, or
		access information.
		To insert a card:
		1.	Hold the card label-side up, with the connectors facing the
			computer.
		2.	Insert the card into the memory card reader, and then
			press in on the card until it is rmly seated.
		To remove a card:
		▲	Press in on the card, and then remove it from the memory
			card reader.

8Chapter 2 Components

Display

Component		Description
(1)	WLAN antennas* (2) (internal; select products only)	Send and receive wireless signals to communicate with wireless local
		area networks (WLANs).
(2)	WWAN antennas* (2) (internal; select products	Send and receive wireless signals to communicate with wireless wide
	only)	area networks (WWANs).
(3)	Internal microphones (2) (select products only)	Record sound.
(4)	Camera light (select products only)	On: The camera is in use.
(5)	Camera (select products only)	Records video and captures photographs. Some models allow you to

video conference and chat online using streaming video. To use the camera:

▲ Type camera in the taskbar search box, and then select

Camera.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

To access this guide:

1.Type support in the taskbar search box, and then select the HP Support Assistant app.

‒ or –

Click the question mark icon in the taskbar.

2. Select My PC, select the pec c t ons tab, and then select User Guides.

Display 9

Keyboard area

TouchPad

Component		Description
(1)	Pointing stick	Moves the pointer on the screen.
(2)	Left pointing stick button	Functions like the left button on an external mouse.
(3)	TouchPad on/o button/TouchPad light	Turns the TouchPad on and o .
		●	Amber: The TouchPad is o .
		●	: The TouchPad is on.
(4)	TouchPad zone	Reads your nger gestures to move the pointer or activate
		items on the screen.
(5)	Left TouchPad button	Functions like the left button on an external mouse.
(6)	Right pointing stick button	Functions like the right button on an external mouse.
(7)	Center pointing stick button	Functions like the center button on an external mouse.
(8)	Center TouchPad button	Functions like the center button on an external mouse.
(9)	Right TouchPad button	Functions like the right button on an external mouse.

10 Chapter 2 Components

Lights

Component		Description
(1)	Power light	●	On: The computer is on.
		●	Blinking: The computer is in the Sleep state, a power-saving
			state. The computer shuts o power to the display and
			other unneeded components.
		●	: The computer is o or in Hibernation. Hibernation is a
			power-saving state that uses the least amount of power.
(2)	Caps lock light	On: Caps lock is on, which switches the key input to all capital
		letters.
(3)	Microphone mute light	●	Amber: Microphone is o .
		●	White: Microphone is on.
(4)	Num lk light	On: Num lock is on.
(5)	Wireless light	●	White: An integrated wireless device, such as a wireless
			local area network (WLAN) device and/or a Bluetooth®
			device, is on.
		●	Amber: All wireless devices are o .
(6)	Mute light	●	Amber: Computer sound is o .
		●	White: Computer sound is on.
(7)	TouchPad light	●	Amber: The TouchPad is o .
		●	: The TouchPad is on.

Keyboard area 11

Buttons and n erpr nt reader

Component		Description
(1)	Power button	●	When the computer is o , press the button to turn on the
			computer.
		●	When the computer is on, press the button briefly to initiate
			Sleep.
		●	When the computer is in the Sleep state, press the button
			briefly to exit Sleep.
		●	When the computer is in Hibernation, press the button
			briefly to exit Hibernation.
		CAUTION: Pressing and holding down the power button results
		in the loss of unsaved information.
		If the computer has stopped responding and shutdown
		procedures are ine ective, press and hold the power button for at
		least 5 seconds to turn o the computer.
		To learn more about your power settings, see your power
		options.
		▲	Type power options in the taskbar search box, and then
			select Power Options.
			‒ or –
			Right-click the Power meter icon	and then select
			Power Options.
(2)	Wireless button	Turns the wireless feature on or o but does not establish a
		wireless connection.

A wireless network must be set up before a wireless connection is possible.

12 Chapter 2 Components

Component		Description
(3)	Volume mute button	Mutes and restores speaker sound.
(4)	Fingerprint reader (select products only)	Allows a ngerprint logon to Windows, instead of a password
		logon.

Special keys

Component		Description
(1)	esc key	Displays system information when pressed in combination with
		the fn key.
(2)	fn key	Executes frequently used system functions when pressed in
		combination with a function key, the num lk key, the esc key, or
		other key.
		See Action keys on page 14.
(3)	Windows key	Opens the Start menu.
		NOTE: Pressing the Windows key again will close the Start
		menu.
(4)	Action keys	Execute frequently used system functions.
		See Action keys on page 14.
(5)	num lk key	Alternates between the navigational and numeric functions on
		an integrated numeric keypad.
(6)	Integrated numeric keypad	A separate keypad to the right of the alphabet keyboard. When
		num lk is pressed, the integrated keypad can be used like an
		external numeric keypad.

NOTE: If the keypad function is active when the computer is turned o , that function is reinstated when the computer is turned back on.

Keyboard area 13

Action keys

An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page 13.

▲To use an action key, press and hold the key.

Icon	Description
	Initiates Sleep, which saves your information in system memory. The display and other system components
	turn o and power is conserved. To exit Sleep, briefly press the power button.
	CAUTION: To reduce the risk of information loss, save your work before initiating Sleep.
	Turns the keyboard backlight o or on.
	NOTE: To conserve battery power, turn o this feature.
	Switches the screen image among display devices connected to the system. For example, if a monitor is
	connected to the computer, repeatedly pressing the hot key alternates the screen image from computer
	display to monitor display to simultaneous display on both the computer and monitor.
	Decreases the screen brightness incrementally as long as you hold down the key.
	Increases the screen brightness incrementally as long as you hold down the key.
	Decreases speaker volume incrementally while you hold down the key.
	Increases speaker volume incrementally while you hold down the key.
	Mutes the microphone.

NOTE: The action key feature is enabled at the factory. You can disable this feature by pressing and holding the fn key and the left shift key. The fn lock light will turn on. After you have disabled the action key feature, you can still perform each function by pressing the fn key in combination with the appropriate action key.

14 Chapter 2 Components

Bottom

Component		Description
(1)	Speakers (2)	Produce sound.
(2)	Vents (2)	Enable airflow to cool internal components.
		NOTE: The computer fan starts up automatically to cool
		internal components and prevent overheating. It is normal
		for the internal fan to cycle on and o during routine
		operation.

Bottom 15

Front

Component		Description
(1)	Wireless light	●	White: An integrated wireless device, such as a
			wireless local area network (WLAN) device and/or a
			Bluetooth® device, is on.
		●	Amber: All wireless devices are o .
(2)	Power light	●	On: The computer is on.
		●	Blinking: The computer is in the Sleep state, a power-
			saving state. The computer shuts o power to the
			display and other unneeded components.
		●	: The computer is o or in Hibernation.
			Hibernation is a power-saving state that uses the
			least amount of power.
(3)	Battery light	When AC power is connected:
		●	White: The battery charge is greater than 90 percent.
		●	Amber: The battery charge is from 0 to 90 percent.
		●	: The battery is not charging.

When AC power is disconnected (battery not charging):

		●	Blinking amber: The battery has reached a low
			battery level. When the battery has reached a critical
			battery level, the battery light begins blinking
			rapidly.
		●	: The battery is not charging.
(4)	Drive light	●	Blinking white: The hard drive is being accessed.
		●	Amber: HP 3D DriveGuard has temporarily parked the
			hard drive.
(5)	Speakers (2)	Produce sound.

16 Chapter 2 Components

Labels

The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, or on the back of the display.

●Service label—Provides important information to identify your computer. When contacting support, you will probably be asked for the serial number, and possibly for the product number or the model number. Locate these numbers before you contact support.

Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer.

Component

(1)Model name (select products only)

(2)Serial number

(3)Product number

(4)Warranty period

(5)Model number

●Regulatory label(s)—Provide(s) regulatory information about the computer.

●Wireless certi cation label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.

Labels 17

3Illustrated parts catalog

Computer major components

18 Chapter 3 Illustrated parts catalog

Item	Component	Spare part number
(1)	Display assembly (Touch screen; FHD, UWVA; includes camera)	921058-001

(2)Display assembly (Non-touch; UHD, UWVA)

For more display assembly spare part information, see Display assembly subcomponents on page 22

	Without camera	921059-001
	With camera	921060-001
(3)	Keyboard (backlit; includes TouchPad and keyboard cables)	848311-xx1
	For a list of keyboard country codes, see Keyboard on page 49.
	The pointing stick cable is available in the Cable Kit using spare part number 848244-001.
(4)	Top cover (includes thermal pad)	928426-001
(5)	RTC battery (includes cable and double-sided adhesive)	922939-001
(6)	TouchPad module	850944-001
	The TouchPad module cable is available in the Cable Kit using spare part number 848244-001.
(7)	Graphics board (includes replacement thermal material)
	NVIDIA Quadro M2200 graphics board	924955-001
	NVIDIA Quadro M1200 graphics board	924954-001
	NVIDIA Quadro M620 graphics board	924953-001
	AMD Radeon Pro WX 4150	924956-001
(8)	Hard drives or solid-state drives, 2.5-inch (does not include hard drive bracket or screws)
	1-TB, solid-state drive	924027-001
	1-TB, 5400-rpm	762990-002
	500-GB, 5400-rpm, hybrid 8 GB	732000-002
	500-GB, 7200-rpm	703267-002
	500-GB, 5400-rpm, FIPS	820572-002
	500-GB, 7200-rpm, self-encrypting	820573-002
	Hard Drive Hardware Kit (not illustrated, includes hard drive bracket and screws)	848231-001
(9)	LED board	848246-001
(10)	Smart card reader	848245-001
	The smart card reader bracket is available in the Bracket Kit, spare part number 848232-001.
(11)	Battery (9-cell, 90-WHr, 2.635-AHr, li-ion)	808452-002
(12)	Fingerprint reader board (includes cable)	850151-001
	The ngerprint reader bracket is available in the Bracket Kit, spare part number 848232-001.
(13)	Speakers (include cable)	848233-001
(14)	Memory module (DDR4-2400)
	For use in models with Intel Core processors

Computer major components 19

Item	Component		Spare part number
	●	16-GB	862396-852
	●	8-GB	862398-852
	●	4-GB	862397-852
	For use in models with Xeon Core processors
	●	16-GB	835886-002
	●	8-GB	835887-002
	Heat sink assembly (includes replacement thermal material)
(15)	For use only in models with UMA graphics memory		922938-001
(16)	For use only in models with Nvidia Quadro M1200 and M620 graphics boards		922935-001
(16)	For use only in models with Nvidia Quadro M2200 graphics boards		922936-001
(16)	For use only in models with the AMD Radeon Pro graphics board		922937-001
(17)	Solid-state drive (SSD); M.2
	SATA-3 drives, TLC:
	●	512-GB, FIPS	921052-001
	●	256-GB, TLC	932478-001
	●	256-GB, self-encrypting drive (SED), OPAL 2	921053-001
	Z Turbo drives; PCIe:
	●	1-TB, MLC	921057-001
	●	512-GB, self-encrypting drive (SED), OPAL 2, TLC	921054-001
	●	512-GB, MLC	921056-001
	●	256-GB, TLC	921055-001
	●	256-GB, MLC	921051-001
(18)	WWAN module
	HP lt4120 LTE/EVDO/HSPA+ Gobi 4G Mobile Broadband Module		800870-002
	Fibocom HP hs3210 WW HSPA+ w/o GPS		918670-852
	Huawei HP It4132, LTE/HSPA+ 4G w/GPS M.2		918671-852
(19)	WLAN module
	Intel Dual band wireless-AC 8265 802.11AC 2x2 WiFi + BT 4.2 Combo Adaptor (non-vPro)		910264-852
	Intel Dual band wireless-AC 8265 802.11AC 2x2 WiFi + BT 4.2 Combo Adaptor (vPro)		918855-852
	Fan
(20)	Fan for use near the processor		848251-001
(21)	Fan for use near the graphics board		848252-001

(22)System board (includes replacement thermal material) All system boards use the following part numbers:

20 Chapter 3 Illustrated parts catalog