HP ZBook 15 G3 User Manual

HP ZBook 15 G3 Mobile Workstation

Maintenance and Service Guide

© Copyright 2016 HP Development Company,

L.P.

AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Celeron, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are trademarks of the Microsoft group of companies.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: January 2016

Document Part number: 839656-001

Product notice

This user guide describes features that are common to most models. Some features may not be available on your computer.

Not all features are available in all editions of Windows. This computer may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows functionality. Go to http://www.microsoft.com for details.

Software terms

By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of your seller.

For any further information or to request a full refund of the price of the computer, please contact your seller.

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits de ned by the International Standard for Safety of Information Technology Equipment (IEC 60950).

iii

iv Safety warning notice

Table of contents

1 Product description .......................................................................................................................................	1
2 External component dent c t on ..................................................................................................................	6
Display ....................................................................................................................................................................	6
Top ..........................................................................................................................................................................	7
TouchPad .............................................................................................................................................	7
Lights ...................................................................................................................................................	8
Buttons and ngerprint reader ...........................................................................................................	9
Special function keys ........................................................................................................................	10
Front .....................................................................................................................................................................	11
Left .......................................................................................................................................................................	12
Right .....................................................................................................................................................................	13
Bottom .................................................................................................................................................................	14
Labels ...................................................................................................................................................................	15
3 Illustrated parts catalog ..............................................................................................................................	16
Computer major components ..............................................................................................................................	16
Display assembly subcomponents ......................................................................................................................	19
Bracket Kit ............................................................................................................................................................	20
Cable Kit ...............................................................................................................................................................	20
Plastics Kit ...........................................................................................................................................................	21
Mass storage devices ...........................................................................................................................................	22
Miscellaneous parts .............................................................................................................................................	23
4 Removal and replacement procedures preliminary requirements ....................................................................	24
Tools required ......................................................................................................................................................	24
Service considerations .........................................................................................................................................	24
Plastic parts .......................................................................................................................................	24
Cables and connectors ......................................................................................................................	25
Drive handling ...................................................................................................................................	25
Grounding guidelines ...........................................................................................................................................	25
Electrostatic discharge damage ........................................................................................................	25
Packaging and transporting guidelines ..........................................................................	27
Workstation guidelines ................................................................................	27

v

5 Removal and replacement procedures for Customer Self-Repair parts .............................................................	29
Component replacement procedures ..................................................................................................................	29
Bottom cover .....................................................................................................................................	29
Battery ...............................................................................................................................................	31
SIM card .............................................................................................................................................	32
Memory module ................................................................................................................................	33
6 Removal and replacement procedures for Authorized Service Provider parts ...................................................	35
Component replacement procedures ..................................................................................................................	35
Display subcomponents (bezel, panel, webcam) .............................................................................	35
Solid-state drive (M.2) .......................................................................................................................	39
WLAN module ....................................................................................................................................	40
WWAN module ...................................................................................................................................	42
RTC battery ........................................................................................................................................	43
Keyboard ...........................................................................................................................................	45
Speakers ............................................................................................................................................	48
Touchpad module ..............................................................................................................................	49
LED board ..........................................................................................................................................	50
Fans ...................................................................................................................................................	51
Smart card reader ..............................................................................................................................	53
Hard drive ..........................................................................................................................................	54
Fingerprint reader board ...................................................................................................................	56
Heat sink assembly ...........................................................................................................................	58
Graphics board ..................................................................................................................................	62
System board ....................................................................................................................................	63
Buttons ..............................................................................................................................................	66
Display assembly ...............................................................................................................................	67
Lock bracket ......................................................................................................................................	75
7 Troubleshooting guide .................................................................................................................................	76
Resources .............................................................................................................................................................	77
General troubleshooting steps ............................................................................................................................	77
Identify the issue ...............................................................................................................................	78
1. Understand the issue ..................................................................................................	78
Boot up sequence .........................................................................................	78
Failure classi cation .....................................................................................	78
2. Examine the environment ..........................................................................................	80
3. Perform a visual inspection of hardware ...................................................................	81
4. Update BIOS and drivers .............................................................................................	81
Manually updating BIOS and drivers ............................................................	81

vi

Remotely deploying BIOS and drivers ..........................................................		81
Analyze the issue ...............................................................................................................................		81
5. Remove or uninstall recently added hardware, software ..........................................		81
6. HP Hardware Diagnostics and Tools ...........................................................................		82
HP PC Hardware Diagnostics (UEFI) .............................................................		82
HP Support Assistant (HPSA) .......................................................................		84
HP BIOS Con guration Utility (BCU) .............................................................		85
HP Image Diagnostic Tool .............................................................................		85
HP Thermal Monitor .....................................................................................		85
Non HP diagnostics tools .............................................................................		85
7. Status lights, blinking light codes, troubleshooting lights, and POST error
messages ........................................................................................................................		86
Status lights ..................................................................................................		86
Blinking light codes ......................................................................................		87
POST error messages ...................................................................................		87
Power Good (Troubleshooting) lights ..........................................................		88
Resolve the issue ...............................................................................................................................		89
8. Hard reset ....................................................................................................................		89
9. Soft reset (Default Settings) .......................................................................................		90
10. Reseat cables and connections	................................................................................	90
11. Test with minimum con guration ............................................................................		91
Essential hardware con	guration ................................................................	91
Safe mode .....................................................................................................		92
12. Test with veri ed working con	guration (hardware and/or operating system) .....	92
13. Replace the system board ........................................................................................		92
Verify solution ...................................................................................................................................		93
Helpful Hints ........................................................................................................................................................		93
At startup ...........................................................................................................................................		93
During operation ...............................................................................................................................		94
Consulting with HP Service ...............................................................................................................		94
Common issues and possible solutions ..............................................................................................................		95
Power-on issues ................................................................................................................................		95
No Power .........................................................................................................................		95
Intermittent power-on, shutdown, reboot .....................................................................		97
AC adapter issue ..............................................................................................................		98
Battery not recognized, not charging .............................................................................		98
Battery discharges too fast ..........................................................................................		100
Burnt smell ....................................................................................................................		101
POST ................................................................................................................................................		101
No video (with power) ...................................................................................................		101
Blinking lights ...............................................................................................................		102

vii

Diagnostics error messages .........................................................................................	103
BIOS password ..............................................................................................................	104
Performance (OS) ............................................................................................................................	104
Intermittent shutdown .................................................................................................	105
Blue screen ....................................................................................................................	106
Freeze at Windows Logo (hang/lockup) .......................................................................	108
Electromagnetic Interference (EMI) ..............................................................................	109
No wake up ....................................................................................................................	109
Unresponsive ................................................................................................................	111
Slow performance .........................................................................................................	111
HP Smart Adapter warning message ...........................................................................	112
Incorrect time and date ................................................................................................	112
Display .............................................................................................................................................	113
Display anomalies .........................................................................................................	113
Symptom ....................................................................................................	113
Quick check .................................................................................................	114
HP PC Hardware Diagnostics (UEFI) for video test .....................................	114
Display assembly diagram .........................................................................	115
Dead pixel .....................................................................................................................	115
No video (internal) ........................................................................................................	115
No video (external) .......................................................................................................	116
DisplayPort/VGA ...........................................................................................................	116
HDMI ..............................................................................................................................	116
No or bad external video via docking ...........................................................................	117
Incorrect or missing color/distorted image ..................................................................	117
Touch screen .................................................................................................................	118
I/O devices .......................................................................................................................................	119
Keyboard .......................................................................................................................	119
Keyboard point stick .....................................................................................................	120
Keyboard backlight .......................................................................................................	120
TouchPad .......................................................................................................................	121
Network Connectivity Ethernet (RJ-45 jack) ................................................................	121
Network connectivity wireless (WLAN) ........................................................................	122
WWAN ............................................................................................................................	123
USB ................................................................................................................................	124
Smart card reader .........................................................................................................	125
Speaker, headphone - audio issues ..............................................................................	126
Thunderbolt (TB) ...........................................................................................................	127
Storage ............................................................................................................................................	128
Hard drive/solid-state drive not recognized ................................................................	129
No boot to operating system (no read/write error) .....................................................	129

viii

Read-write error ...........................................................................................................		130
Slow performance .........................................................................................................		130
Blue screen (BSOD) error ..............................................................................................		130
Noisy hard drive ............................................................................................................		131
Mechanical .......................................................................................................................................		132
Fan error message - 90B ..............................................................................................		132
Noise (sound) ................................................................................................................		133
Fan runs constantly ......................................................................................................		134
Thermal shutdown (hot) ...............................................................................................		135
Stuck power button ......................................................................................................		135
Additional information ......................................................................................................................................		136
Acronyms .........................................................................................................................................		136
Blinking lights and boot error codes ...............................................................................................		137
Processor not executing code ......................................................................................		137
BIOS recovery code unable to nd valid BIOS recovery image .....................................		137
Memory module error ...................................................................................................		137
Graphics Controller Error (No Controller) .....................................................................		138
Failure - System Board Error ........................................................................................		138
Intel Trusted Execution Technology (TXT) Error ..........................................................		138
Sure Start unable to	nd valid BIOS Boot Block image ................................................	138
Sure Start has identi	ed a problem (Manual Recovery Policy Set) ..............................	139
POST Error Messages and User Actions ..........................................................................................		139
Routine Maintenance for Performance Improvement ....................................................................		141
Common Blue Screen Error Messages ............................................................................................		141
Error message list .........................................................................................................		141
Bug check symbolic names ...........................................................................................		141
Microsoft general troubleshooting of Windows bug check codes ...............................		142
Use Windows Debugging Tool .........................................................................................................		142
Windows Software Development Kit (SDK) ..................................................................		143
Display Issue: Pixel Anomalies ........................................................................................................		147
Cable management .........................................................................................................................		148
Connector types ..............................................................................................................................		149
8 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 7 ........................................................................		151
Using Computer Setup .......................................................................................................................................		151
Starting Computer Setup ................................................................................................................		151
Navigating and selecting in Computer Setup .................................................................................		151
Restoring factory settings in Computer Setup ...............................................................................		152
Updating the BIOS ...........................................................................................................................		152
Determining the BIOS version ......................................................................................		152
Downloading a BIOS update .........................................................................................		153

ix

Changing the boot order using the f9 prompt ................................................................................	154
TPM BIOS settings (select products only) .........................................................................................................	154
Using HP Sure Start (select products only) .......................................................................................................	154
9 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10 ......................................................................	155
Using Computer Setup .......................................................................................................................................	155
Starting Computer Setup ................................................................................................................	155
Navigating and selecting in Computer Setup .................................................................................	155
Restoring factory settings in Computer Setup ...............................................................................	156
Updating the BIOS ...........................................................................................................................	157
Determining the BIOS version ......................................................................................	157
Downloading a BIOS update .........................................................................................	157
Changing the boot order using the f9 prompt ................................................................................	158
TPM BIOS settings (select products only) .........................................................................................................	158
Using HP Sure Start (select products only) .......................................................................................................	159
10 Using HP PC Hardware Diagnostics (UEFI) ...................................................................................................	160
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..................................................................	160
11 Backup and recovery in Windows 7 ............................................................................................................	162
Creating recovery media and backups ..............................................................................................................	162
Guidelines ........................................................................................................................................	162
Creating recovery media with HP Recovery Disc Creator ...............................................................	162
Creating recovery media ...............................................................................................	163
Backing up your information ..........................................................................................................	163
Performing a system recovery ..........................................................................................................................	164
Using the Windows recovery tools ..................................................................................................	164
Using f11 recovery tools (select products only) .............................................................................	165
Using Windows 7 operating system media .....................................................................................	165
12 Backup and recovery in Windows 10 ..........................................................................................................	167
Creating recovery media and backups ..............................................................................................................	167
Creating HP Recovery media (select products only) .......................................................................	167
Using Windows tools .........................................................................................................................................	168
Restore and recovery .........................................................................................................................................	168
Recovering using HP Recovery Manager ........................................................................................	169
What you need to know before you get started ...........................................................	169
Using the HP Recovery partition (select products only) ..............................................	170
Using HP Recovery media to recover ............................................................................	170
Changing the computer boot order ..............................................................................	170

x

		Removing the HP Recovery partition (select products only) .......................................	171
13	pec c t ons ..........................................................................................................................................		172
	Computer speci	cations ....................................................................................................................................	172
	Hard drive speci	cations ...................................................................................................................................	173
	M.2 solid-state drive speci cations ..................................................................................................................		174
	M.2 PCIe solid-state drive speci cations ..........................................................................................................		175
14	Statement of memory volatility ................................................................................................................		176
	Nonvolatile memory usage ...............................................................................................................................		180
	Questions and answers .....................................................................................................................................		182
	Using HP Sure Start (select models only) ..........................................................................................................		183
15	Power cord set requirements ....................................................................................................................		184
	Requirements for all countries ..........................................................................................................................		184
	Requirements for speci c countries and regions .............................................................................................		184
16	Recycling ................................................................................................................................................		186
Index ...........................................................................................................................................................			187

xi

xii

1Product description

Category	Description
Product Name	HP ZBook 15 G3 Mobile Workstation
Processors	6th Generation Intel® Core™ processors
	● Intel Core i7-6820HQ 2.7-GHz (turbo up to 3.6-GHz) processor (2133-MHz front-side
		bus (FSB), 8.0-MB L3 cache, 45 W)
	● Intel Core i7-6700HQ 2.6-GHz (turbo up to 3.5-GHz) processor (2133-MHz FSB, 6.0-MB
		L3 cache, 45 W)
	● Intel Core i5-6440HQ 2.6-GHz (turbo up to 3.5-GHz) processor (2133-MHz FSB, 6.0-MB
		L3 cache, 45 W)
	6th Generation Intel Xeon processors
	● Intel Xeon E3-1545M 2.9-GHz (turbo up to 3.7-GHz) processor (2133-MHz front-side
		bus (FSB), 8.0-MB L3 cache, 45 W)
	● Intel Xeon E3-1505M 2.8-GHz (turbo up to 3.6-GHz) processor (2133-MHz front-side
		bus (FSB), 8.0-MB L3 cache, 45 W)
Chipset	Mobile Intel CM236 chipset
Graphics	Intel UMA Graphics - with shared video memory
	GT2 Integrated Graphics
	GT4e Integrated Graphics
	Discrete MXM daughter card
	●	NVIDIA® Quadro® M1000M
	●	NVIDIA Quadro M2000M
		NVIDIA Quadro K1100M NVIDIA N15P-Q1 with 2-GB GDDR5 graphics subsystem memory
		(128-MB×16, 1.35-V, 1400-MHz, qty 8, 128-bit, FBW)
	●	AMD FirePro™ W5170M
	Support "No Discrete Graphics" option
	Support for hybrid (switchable) graphics
	Support NVIDIA Optimus Technology
	Support AMD Enduro Technology
	Support for open GL
	Support for DisplayPort 1.2 (supported through Thunderbolt 3)
	Support for up to 4 total displays (discrete); 3 displays (UMA) through docking station
	Support for NVIDIA Mosaic Technology
	Support AMD Eye nity Technology
Panel	39.6 cm (15.6 in), antiglare, LED backlight, 16:9 aspect ratio
	● FHD (1920×1080), LED, SVA, 300 nits with or without camera
	● FHD (1920×1080), LED, UWVA, 300 nits with or without camera

1

Category	Description
	● FHD (1920×1080), LED, UWVA, 300 nits, touch screen, with or without camera
	● UHD (3840×2160), LED, UWVA, Dream Color 3, 340 nits with or without camera
Memory	Four customer-accessible/upgradable memory module slots
	Support for DDR4 2133-MHz, dual channel memory
	Support for 64-GB of system RAM in the following con gurations:
	DDR4-2133 (for Core processors only)
	● 65536-MB total system memory (16384-MB×4)
	● 32768-MB total system memory (16384-MB×2 or 8192-MB×4)
	● 16384-MB total system memory (16384-MB×1, 8192-MB×2 or 4096-MB×4)
	● 8192-MB total system memory (8192-MB×1, 4096-MB×2)
	ECC DDR4-2133 (for Xeon processors only)
	● 65536-MB total system memory (16384-MB×4)
	● 32768-MB total system memory (16384-MB×2 or 8192-MB×4)
	● 16384-MB total system memory (16384-MB×1, 8192-MB×2)
	● 8192-MB total system memory (8192-MB×1)
Primary M.2	M.2 (NGFF) SS/DS Solid State Drive (2280)
	SATA
	512-GB SATA-3 Self-Encrypting Drive (Opal 2)
	256-GB SATA-3 Self-Encrypting Drive (Opal 2)
	PCIe (Z Turbo)
	1-TB PCIe SSD (NVMe)
	512-GB PCIe SSD (NVMe)
	256-GB PCIe SSD (NVMe)
Secondary M.2	M.2 (NGFF) SS/DS Solid State Drive (2280)
	SATA
	512-GB SATA-3 Self-Encrypting Drive (Opal 2)
	256-GB SATA-3 Self-Encrypting Drive (Opal 2)
	PCIe (Z Turbo)
	1-TB PCIe SSD (NVMe)
	512-GB PCIe SSD (NVMe)
	256-GB PCIe SSD (NVMe)
Primary 2.5-in SATA hard drive	Primary 2.5-in storage not required if PCIe SSD selected
	Support for 6.35-cm (2.5-in) hard drives in 7.0-mm (.28-in) thickness
	Support for 3D DriveGuard hard drive protection
	Support for the following hard drives:
	●	1-TB, 5400-rpm
	●	500-GB, 7200-rpm

2Chapter 1 Product description

Category	Description
	●	500-GB, 7200-rpm, self-encrypting drive, OPAL 2
	●	500-GB, 5400-rpm, self-encrypting drive, FIPS
	●	500-GB, 5400-rpm, hybrid SSD 8 GB cache
	Support for the following 6.35-cm (2.5-in) solid-state drives:
	●	256-GB SATA-3, TLC
Audio and video	Stereo speakers (2)
	Dual array microphone
	Conexant Smart Ampli er and Ambient Noise Suppression with DTS Studio Sound
	HD 720p webcam
	Intel SST Audio
	Support for no webcam option
Ethernet	Intel I219-LM 10/100/1000 Ethernet, with iAMT
	S3/S4/S5 wake on LAN
Wireless	WLAN
	WLAN options via minicard
	Two WLAN antennas built into display assembly
	Support "No WLAN/No Bluetooth" option
	Intel Pro Wireless Display (WiDi Pro)
	Support for Miracast
	Support for the following WLAN formats:
	●	Intel Dual Band Wireless-AC 8260 3rd Gen Intel 802.11ac, Dual Band, 2x2 Wi-Fi +
		Bluetooth 4.2
	●	Intel Dual Band Wireless-AC 8260 3rd Gen Intel 802.11ac, Dual Band, 2x2 Wi-Fi +
		Bluetooth 4.2 (nonvPro)
	WWAN
	SIM Module (3FF/mini SIM) (user accessible behind battery)
	Two WWAN antennas built into display assembly
	WWAN antennas (2) (world wide 5 band, con gured at top of panel on all units except UHD)
	Support for the following WWAN formats:
	●	HP hs3110 HSPA+ Intel® Mobile Broadband Module
	●	HP lt4120 LTE/EVDO/HSPA+ Gobi™ 4G Mobile Broadband Module
External media cards	Integrated SD UHS-II flash media slot (Realtek) - supports SD, SDHC, SDXC
Ports	●	Multi-Pin AC Port
	●	Combination mic-in/stereo headphone jack
	●	(2) USB Type-C (Thunderbolt 3)
	●	RJ-45 (Ethernet)
	●	(1) USB 3.0 Charging Port (S3/S5)

3

Category	Description
	●	(2) USB 3.0 Ports
	●	HDMI
	●	VGA (Dsub 15 pin) supporting: 1920×1200 external resolution @ 75 Hz, hot plug and
		unplug and auto detection for correct output to wide-aspect vs. standard aspect video
Docking	Support for HP ZBook 65/150/200 W Thunderbolt 3 Dock
Keyboard/pointing devices	Keyboard
	Full-size, chiclet, island-style, backlit (and non-backlit) keyboard with numeric keypad
	DuraKeys
	Spill resistant with drain
	Windows 10 Dual Point (3 pick buttons point stick x 3 pick buttons touchpad)
	TouchPad
	●	n/o	button
	●	Glass with chemical etched surface (DuraPad)
	●	Support for 2-way scroll
	●	Taps enabled by default
	●	Gestures enabled by default:
		◦	-	nger scrolling
		◦	-	nger zoom (pinch)
	●	Image sensor TouchPad
Power requirements	Support for the following AC adapters:
	●	150-W HP Smart Adapter, slim
	3-wire plug (with ground pin), 1.0 m
Power requirements	Support for the following batteries
	●	9-cell, 90-WHr, 2.635-AHr, Li-ion battery (long-life)
Security	Support security lock
	Trusted platform module (TPM 9670) 1.2/2.0 (In				neon; soldered down)
	Fingerprint reader
	Support "No Fingerprint Reader" option
	Integrated smart card reader
	BIOS preboot power on - BIOS option (password,				ngerprint)
	Drive encryption preboot option - (password; ngerprint; selected smartcards)
Operating system	Preinstalled:
	●	Windows 10 Home 64 High-end
	●	Windows 10 Home 64 High-end Single Language
	●	Windows 10 Home 64 Chinese Market CPPP
	●	Windows 10 Professional 64
	●	Windows 10 Professional 64 Downgrade Windows 7 64

4Chapter 1 Product description

Category	Description
	●	Windows 7 Professional 64-bit
	●	FreeDOS 2.0
	Restore media-DRDVD/SRDVD:
	●	DRDVD Windows 7 64-bit, SP1
	●	DRDVD Windows 10
Operating system	Restore media-OSDVD:
	●	Windows 7 Pro 64, SP1
	●	Windows 10 Professional 64

ert ed

	●	Microsoft WHQL
	Web-only support:
	●	Windows 10 Enterprise
	● Windows 8.1 Enterprise 64-bit
	● Windows 8.1 Professional 64-bit
	● Windows 8.1 CH 64
	● Windows 8.1 EM 64
	● Windows 7 Enterprise 64-bit, Service Pack 1
Serviceability	End user replaceable parts:
	●	AC adapter
	●	Battery (system)
	●	Memory modules
	● Solid-state drive

5

2 External component dent c t on

Display

Component		Description
(1)	WLAN antennas*	Send and receive wireless signals to communicate with wireless local
		area networks (WLANs).
(2)	WWAN antennas* (select products only)	Send and receive wireless signals to communicate with wireless wide
		area networks (WWANs).
(3)	Internal microphones	Record sound.
(4)	Webcam light	On: The webcam is in use.
(5)	Webcam	Records video and captures photographs. Some models allow you to

video conference and chat online using streaming video. To use the webcam in Windows 10:

▲ Type camera in the taskbar search box, and then select

Camera.

For information on using the webcam in Windows 7, select Start > All

Programs > Communication and Chat > HP WebCam.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

To access this guide in Windows 10:

6 Chapter 2 External component identi cation

Component

Description

1.Type support in the taskbar search box, and then select the HP Support Assistant app.

‒ or –

Click the question mark icon in the taskbar.

2. Select My PC, select the pec c t ons tab, and then select User Guides.

To access the user guides, select Start > All Programs > HP Help and Support > HP Documentation.

Top

TouchPad

Component		Description
(1)	Pointing stick	Moves the pointer and selects or activates items on the screen.
(2)	Left pointing stick button	Functions like the left button on an external mouse.
(3)	TouchPad on/o button	Turns the TouchPad on and o .
(4)	TouchPad zone	Reads your nger gestures to move the pointer or activate
		items on the screen.
(5)	Left TouchPad button	Functions like the left button on an external mouse.
(6)	Right pointing stick button	Functions like the right button on an external mouse.
(7)	Center pointing stick button	Functions like the center button on an external mouse.
(8)	Center TouchPad button	Functions like the center button on an external mouse.
(9)	Right TouchPad button	Functions like the right button on an external mouse.

Top 7

Lights

Component		Description
(1)	Power light	●	On: The computer is on.
		●	Blinking: The computer is in the Sleep state, a power-saving
			state. The computer shuts o power to the display and
			other unneeded components.
		●	: The computer is o or in Hibernation. Hibernation is a
			power-saving state that uses the least amount of power.
(2)	Caps lock light	On: Caps lock is on, which switches the key input to all capital
		letters.
(3)	Microphone mute light	●	Amber: microphone sound is o .
		●	: microphone sound is on.
(4)	Num lock light	On: Num lock is on.
(5)	Wireless light	On: An integrated wireless device, such as a wireless local area
		network (WLAN) device and/or a Bluetooth® device, is on.
		NOTE: On some models, the wireless light is amber when all
		wireless devices are o .
(6)	Mute light	●	Amber: Computer sound is o .
		●	: Computer sound is on.
(7)	TouchPad light	●	On: The TouchPad is o .
		●	: The TouchPad is on.

8 Chapter 2 External component identi cation

Buttons and n erpr nt reader

Component		Description
(1)	Power button	●	When the computer is o , press the button to turn on the
			computer.
		●	When the computer is on, press the button briefly to initiate
			Sleep.
		●	When the computer is in the Sleep state, press the button
			briefly to exit Sleep.
		●	When the computer is in Hibernation, press the button
			briefly to exit Hibernation.
		CAUTION: Pressing and holding down the power button results
		in the loss of unsaved information.
		If the computer has stopped responding and shutdown
		procedures are ine ective, press and hold the power button for at
		least 5 seconds to turn o the computer.
		To learn more about your power settings in Windows 10, see your
		power options.
		▲	Type power in the taskbar search box, and then select
			Power and sleep settings.
			‒ or –
			Right-click the Start button, and then select Power
			Options.
		To learn more about your power settings in Windows 7, select
		Start > Control Panel > System and Security > Power Options.
(2)	Wireless button	Turns the wireless feature on or o but does not establish a
		wireless connection.

Top 9

Component		Description
		A wireless network must be set up before a wireless connection is
		possible.
(3)	Volume mute button	Mutes and restores speaker sound.
(4)	Fingerprint reader (select products only)	Allows a ngerprint logon to Windows, instead of a password
		logon.

Special function keys

Component		Description
(1)	esc key	Displays system information when pressed in combination with
		the fn key.
(2)	fn key	Executes frequently used system functions when pressed in
		combination with a function key, the num lock key, the esc key,
		or the fn+b.
(3)	Windows key	Windows 10:
		Opens the Start menu.
		NOTE: Pressing the Windows key again will close the Start
		menu.
		Windows 7:
		Displays the Windows Start menu.
(4)	Function keys	Executes frequently used system functions when pressed in
		combination with the fn key.
(5)	num lock key	Turns the integrated numeric keypad on and o .
(6)	Integrated numeric keypad	A separate keypad to the right of the alphabet keyboard that
		enables you to add, subtract, and perform other numeric tasks.
		When num lock is on, the integrated keypad can be used like an
		external numeric keypad.

10 Chapter 2 External component identi cation

Front

Component		Description
(1)	Wireless light	On: An integrated wireless device, such as a wireless local
		area network (WLAN) device and/or a Bluetooth device is
		on.
		NOTE: On some models, the wireless light is amber when
		all wireless devices are o .
(2)	Power light	●	On: The computer is on.
		●	Blinking: The computer is in the Sleep state, a power-
			saving state. The computer shuts o power to the
			display and other unneeded components.
		●	: The computer is o or in Hibernation.
			Hibernation is a power-saving state that uses the
			least amount of power.
(3)	Battery light	When AC power is connected:
		●	White: The battery charge is greater than 90 percent.
		●	Amber: The battery charge is from 0 to 90 percent.
		●	: The battery is not charging.
(4)	Drive light	●	Blinking white: The hard drive is being accessed.
		●	Amber: HP 3D DriveGuard has temporarily parked the
			hard drive.
(5)	Speakers	Produce sound.

Front 11

Left

Component		Description
(1)	Security cable slot	Attaches an optional security cable to the computer.
		NOTE: The security cable is designed to act as a deterrent, but
		it may not prevent the computer from being mishandled or
		stolen.
(2)	RJ-45 (network) jack/status lights	Connects a network cable.
		●	Green (left): The network is connected.
		●	Amber (right): Activity is occurring on the network.
(3)	External monitor port	Connects an external VGA monitor or projector.
(4)	USB 3.0 charging (powered) port	Connects an optional USB device, such as a keyboard, mouse,
		external drive, printer, scanner or USB hub. Standard USB ports
		will not charge all USB devices or will charge using a low current.
		Some USB devices require power and require you to use a
		powered port.
		NOTE: USB charging ports can also charge select models of
		cell phones and MP3 players, even when the computer is o .
(5)	Memory card reader (select products only)	Reads optional memory cards that store, manage, share, or
		access information.

12 Chapter 2 External component identi cation

Right

Component		Description
(1)	Smart card reader	Supports optional smart cards.
(2)	Audio-out (headphone)/Audio-in (microphone)	Connects optional powered stereo speakers, headphones,
	combo jack	earbuds, a headset, or a television audio cable. Also connects an
		optional headset microphone. This jack does not support
		optional microphone-only devices.
		WARNING! To reduce the risk of personal injury, adjust the
		volume before putting on headphones, earbuds, or a headset.
		For additional safety information, refer to the Regulatory,
		Safety, and Environmental Notices.
		To access this guide in Windows 10:
		1.	Type support in the taskbar search box, and then select
			the HP Support Assistant app.
			‒ or –
			Click the question mark icon in the taskbar.
		2.	Select My PC, select the pec	c t ons tab, and then
			select User Guides.
		To access the user guides in Windows 7, select Start > All
		Programs > HP Help and Support > HP Documentation.
		NOTE: When a device is connected to the jack, the computer
		speakers are disabled.
		NOTE: Be sure that the device cable has a 4-conductor
		connector that supports both audio-out (headphone) and
		audio-in (microphone).
(3)	USB 3.0 ports	Connect optional USB devices, such as a keyboard, mouse,
		external drive, printer, scanner or USB hub.
(4)	HDMI port	Connects an optional video or audio device, such as a high-
		de	nition television, any compatible digital or audio
		component, or a high-speed High De		nition Multimedia
		Interface (HDMI) device.
(5)	USB Type-C (Thunderbolt–3–enabled) ports	Connect any USB device with a Type-C connector.
		NOTE: USB Type-C ports charge products such as cell phones,
		laptops, tablets, and MP3 players, even when the computer is
		o . Also, some USB Type-C ports connect DisplayPort, VGA,
		HDMI, Thunderbolt and other video devices to provide video
		output.

NOTE: Adapters (purchased separately) may be required.

Right 13

Component		Description
(6)	Power connector	Connects an AC adapter.
(7)	Battery light	When AC power is connected:
		●	White: The battery charge is greater than 90 percent.
		●	Amber: The battery charge is from 0 to 90 percent.
		●	: The battery is not charging.

When AC power is disconnected (battery not charging):

● Blinking amber: The battery has reached a low battery level. When the battery has reached a critical battery level, the battery light begins blinking rapidly.

●	: The battery is not charging.

Bottom

Component		Description
(1)	Speakers	Produce sound.
(2)	Vents	Enable airflow to cool internal components.
		NOTE: The computer fans start up automatically to cool
		internal components and prevent overheating. It is normal
		for the internal fans to cycle on and o during routine
		operation.

14 Chapter 2 External component identi cation

Labels

The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, or on the back of the display.

●Service label—Provides important information to identify your computer. When contacting support, you will probably be asked for the serial number, and possibly for the product number or the model number. Locate these numbers before you contact support.

Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer.

Component

(1)Serial number

(2)Product number

(3)Warranty period

(4)Model number (select products only)

Component

(1)Model name (select products only)

(2)Product number

(3)Serial number

(4)Warranty period

●Regulatory label(s)—Provide(s) regulatory information about the computer.

●Wireless certi cation label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.

Labels 15

3Illustrated parts catalog

Computer major components

16 Chapter 3 Illustrated parts catalog

Item	Component	Spare part number
(1)	Display assembly (Touch screen; FHD, UWVA; includes webcam)	848265-001

(2)Display assembly (Non-touch; UHD, UWVA)

For more display assembly spare part information, see Display assembly subcomponents on page 19

	Without webcam		848257-001
	With webcam		848258-001
(3)	Keyboard (backlit; includes touchpad and keyboard cables)		848311-xx1
	For a list of keyboard country codes, see Keyboard on page 45.
	The pointing stick cable is available in the Cable Kit using spare part number 848244-001.
(4)	Top cover (includes thermal pad)		850147-001
(5)	RTC battery (includes cable and double-sided adhesive)		848234-001
(6)	LED board		848246-001
(7)	Touchpad module		850944-001
	The touchpad module cable is available in the Cable Kit using spare part number 848244-001.
(8)	Graphics board (includes replacement thermal material)
	NVIDIA Quadro M1000M graphics board		848261-001
	NVIDIA Quadro M2000M graphics board		848262-001
	AMD FirePro graphics board		848263-001
(9)	Hard drive (does not include hard drive bracket or screws)
	1-TB, 5400-rpm,		762990-001
	500-GB, 5400-rpm, hybrid 8 GB		732000-001
	500-GB, 7200-rpm		703267-001
	500-GB, 5400-rpm, FIPS		820572-001
	500-GB, 7200-rpm, self-encrypting		820573-001
	Hard Drive Hardware Kit (not illustrated, includes hard drive bracket and screws)		848231-001
(10)	Battery (9-cell, 90-WHr, 2.635-AHr, li-ion)		808452-001
(11)	Smart card reader		848245-001
	The smart card reader bracket is available in the Bracket Kit, spare part number 848232-001.
(12)	Thermal board		not spared
(13)	Fingerprint reader board (includes cable and double-sided adhesive)		850151-001
	The	ngerprint reader bracket is available in the Bracket Kit, spare part number 848232-001.
(14)	Speakers (include cable)		848233-001
(15)	Memory module (PC4, 2133)
	For use in models with Intel Core processors
	●	16-GB	820571-001

Computer major components 17

Item	Component		Spare part number
	●	8-GB	820570-001
	●	4-GB	820569-001
	For use in models with Xeon Core processors
	●	16-GB	835886-001
	●	8-GB	835887-001
	Heat sink assembly (includes replacement thermal material)
(16)	For use only in models with UMA graphics memory		850150-001
(17)	For use only in models with Nvidia Quadro graphics boards		850148-001
(17)	For use only in models with the AMD FirePro graphics board		850149-001
(18)	Solid-state drive (SSD)
	1-TB, PCIe-3x4, NVMe		848238-001
	512-GB, SATA-3, self-encrypting drive (SED), OPAL 2, TLC		848240-001
	512-GB, Z Turbo drive, PCIe		848236-001
	256-GB, SATA-3, self-encrypting drive (SED), OPAL 2		848237-001
	256-GB, Z Turbo drive, PCIe		848235-001
(19)	WWAN module
	HP lt4120 LTE/EVDO/HSPA+ Gobi 4G Mobile Broadband Module		800870-001
	HP hs3110 HSPA+ Mobile Broadband Module		822828-001
(20)	WLAN module
	Intel Dual Band Wireless-AC 8260		806721-001
	Intel Dual Band Wireless-AC 8260 (non-vPro)		806722-001
	Fan
(21)	For use near the processor		848251-001
(22)	For use near the graphics board		848252-001

(23)System board (includes battery connector bracket and replacement thermal material) All system boards use the following part numbers:

xxxxxx-001: Windows 7 or non-Windows operating systems xxxxxx-601: Windows 10 operating system

	Equipped with an Intel Core i7-6820HQ processor	848221-xxx
	Equipped with an Intel Core i7-6700HQ processor	848219-xxx
	Equipped with an Intel Core i7-6440HQ processor	848217-xxx
(24)	Bottom cover (includes SSD therrmal pad)	848227-001

18 Chapter 3 Illustrated parts catalog