HP ZBook Studio G3 Mobile Maintenance and Service Guide

HP ZBook Studio G3 Mobile Workstation

Maintenance and Service Guide

© Copyright 2015, 2017 HP Development

Company, L.P.

AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel and Xeon are trademarks of Intel Corporation in the U.S. and other countries. Windows is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries. NVIDIA and Quadro are trademarks and/or registered trademarks of NVIDIA Corporation in the U.S. and other countries. Red Hat Enterprise Linux is a registered trademark of Red Hat, Inc. in the United States and other countries.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

For DTS patents, see http://patents.dts.com. Manufactured under license from DTS Licensing Limited. DTS, the Symbol, & DTS and the Symbol together are registered trademarks, and DTS Studio Sound is a trademark of DTS, Inc. © DTS, Inc. All Rights

Reserved .

Second Edition: October 2017

First Edition: December 2015

Document Part number: 839280-002

Product notice

This user guide describes features that are common to most models. Some features may not be available on your computer.

Not all features are available in all editions of Windows. This computer may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows functionality. Go to http://www.microsoft.com for details.

Software terms

By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of your seller.

For any further information or to request a full refund of the price of the computer, please contact your seller.

This computer may require upgraded and/ or separately purchased hardware and/or a DVD drive to install the Windows 7 software and take full advantage of Windows 7 functionality. See http://windows.microsoft.com/en-us/ windows7/get-know-windows-7 for details.

Important Notice about Customer Self-Repair Parts

CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider parts," can damage the computer or void your warranty.

iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits de ned by the International Standard for Safety of Information Technology Equipment (IEC 60950-1).

v

vi Safety warning notice

Table of contents

1 Product description .......................................................................................................................................	1
2 External component dent c t on ..................................................................................................................	6
Display ....................................................................................................................................................................	6
Top ..........................................................................................................................................................................	7
TouchPad .............................................................................................................................................	7
Lights ...................................................................................................................................................	8
Buttons, speakers, and ngerprint reader ..........................................................................................	9
Left .......................................................................................................................................................................	10
Right .....................................................................................................................................................................	11
Front .....................................................................................................................................................................	12
Bottom .................................................................................................................................................................	13
Labels ...................................................................................................................................................................	14
3 Illustrated parts catalog ..............................................................................................................................	15
Computer major components ..............................................................................................................................	15
Display assembly subcomponents ......................................................................................................................	19
Bracket Kit ............................................................................................................................................................	20
Plastics Kit ...........................................................................................................................................................	21
Miscellaneous parts .............................................................................................................................................	22
4 Removal and replacement procedures preliminary requirements ....................................................................	24
Tools required ......................................................................................................................................................	24
Service considerations .........................................................................................................................................	24
Plastic parts .......................................................................................................................................	24
Cables and connectors ......................................................................................................................	25
Drive handling ...................................................................................................................................	25
Grounding guidelines ...........................................................................................................................................	25
Electrostatic discharge damage ........................................................................................................	25
Packaging and transporting guidelines ..........................................................................	27
Workstation guidelines ................................................................................	27
5 Removal and replacement procedures for Customer Self-Repair parts .............................................................	29
Component replacement procedures ..................................................................................................................	29
Service door .......................................................................................................................................	30
Bottom cover .....................................................................................................................................	31

vii

Battery ...............................................................................................................................................	32
Solid-state drive (M.2) .......................................................................................................................	33
WLAN module ....................................................................................................................................	35
Memory module ................................................................................................................................	37
RTC battery ........................................................................................................................................	39
6 Removal and replacement procedures for authorized service provider parts ....................................................	40
Component replacement procedures ..................................................................................................................	40
Thermal module ................................................................................................................................	40
Fingerprint reader board ...................................................................................................................	43
LED board ..........................................................................................................................................	44
TouchPad ...........................................................................................................................................	45
Display cable .....................................................................................................................................	46
System board ....................................................................................................................................	47
I/O support bracket ...........................................................................................................................	50
Speakers ............................................................................................................................................	51
Keyboard ...........................................................................................................................................	52
Display assembly ...............................................................................................................................	54
Top cover ...........................................................................................................................................	61
7 Troubleshooting guide .................................................................................................................................	62
Resources .............................................................................................................................................................	63
General troubleshooting steps ............................................................................................................................	63
Identify the issue ...............................................................................................................................	64
1. Understand the issue ..................................................................................................	64
Boot up sequence .........................................................................................	64
Failure classi cation .....................................................................................	64
2. Examine the environment ..........................................................................................	66
3. Perform a visual inspection of hardware ...................................................................	67
4. Update BIOS and drivers .............................................................................................	67
Manually updating BIOS and drivers ............................................................	67
Remotely deploying BIOS and drivers ..........................................................	67
Analyze the issue ...............................................................................................................................	67
5. Remove or uninstall recently added hardware, software ..........................................	67
6. HP Hardware Diagnostics and Tools ...........................................................................	68
HP PC Hardware Diagnostics (UEFI) .............................................................	68
HP Support Assistant (HPSA) .......................................................................	70
HP BIOS Con guration Utility (BCU) .............................................................	71
HP Image Diagnostic Tool .............................................................................	71
HP Thermal Monitor .....................................................................................	71
Non HP diagnostics tools .............................................................................	71

viii

7. Status lights, blinking light codes, troubleshooting lights, and POST error
messages ........................................................................................................................		72
Status lights ..................................................................................................		72
Interpreting system validation diagnostic front panel LEDs and
audible codes ................................................................................................		73
POST error messages ...................................................................................		74
Power Good (Troubleshooting) lights ..........................................................		75
Resolve the issue ...............................................................................................................................		76
8. Hard reset ....................................................................................................................		76
9. Soft reset (Default Settings) .......................................................................................		77
10. Reseat cables and connections	................................................................................	77
11. Test with minimum con guration ............................................................................		78
Essential hardware con	guration ................................................................	78
Safe mode .....................................................................................................		79
12. Test with veri ed working con	guration (hardware and/or operating system) .....	79
13. Replace the system board ........................................................................................		79
Verify solution ...................................................................................................................................		80
Helpful Hints ........................................................................................................................................................		80
At startup ...........................................................................................................................................		80
During operation ...............................................................................................................................		81
Consulting with HP Service ...............................................................................................................		82
Common issues and possible solutions ..............................................................................................................		82
Power-on issues ................................................................................................................................		82
No Power .........................................................................................................................		82
Intermittent power-on, shutdown, reboot .....................................................................		84
AC adapter issue ..............................................................................................................		85
Battery not recognized, not charging .............................................................................		86
Battery discharges too fast ............................................................................................		87
Burnt smell ......................................................................................................................		88
POST ..................................................................................................................................................		88
No video (with power) .....................................................................................................		88
Blinking lights .................................................................................................................		89
Diagnostics error messages ...........................................................................................		90
BIOS password ................................................................................................................		91
Performance (OS) ..............................................................................................................................		91
Intermittent shutdown ...................................................................................................		92
Blue screen ......................................................................................................................		93
Freeze at Windows Logo (hang/lockup) .........................................................................		95
Electromagnetic Interference (EMI)	................................................................................	96
No wake up ......................................................................................................................		97
Unresponsive ..................................................................................................................		98

ix

Slow performance ...........................................................................................................	98
HP Smart Adapter warning message ..............................................................................	99
Incorrect time and date ...................................................................................................	99
Display .............................................................................................................................................	100
Display anomalies .........................................................................................................	100
Symptom ....................................................................................................	100
Quick check .................................................................................................	101
HP PC Hardware Diagnostics (UEFI) for video test .....................................	101
Display assembly diagram .........................................................................	102
Dead pixel .....................................................................................................................	102
No video (internal) ........................................................................................................	102
No video (external) .......................................................................................................	103
DisplayPort/VGA ...........................................................................................................	103
HDMI ..............................................................................................................................	103
No or bad external video via docking ...........................................................................	104
Incorrect or missing color/distorted image ..................................................................	104
Touch screen .................................................................................................................	105
I/O devices .......................................................................................................................................	106
Keyboard .......................................................................................................................	106
Keyboard point stick .....................................................................................................	107
Keyboard backlight .......................................................................................................	107
TouchPad .......................................................................................................................	108
Network Connectivity Ethernet (RJ-45 jack) ................................................................	108
Network connectivity wireless (WLAN) ........................................................................	109
USB ................................................................................................................................	110
Smart card reader .........................................................................................................	112
Speaker, headphone - audio issues ..............................................................................	113
Thunderbolt (TB) ...........................................................................................................	114
Storage ............................................................................................................................................	115
Hard drive/solid-state drive not recognized ................................................................	116
No boot to operating system (no read/write error) .....................................................	116
Read-write error ...........................................................................................................	117
Slow performance .........................................................................................................	117
Blue screen (BSOD) error ..............................................................................................	117
Noisy hard drive ............................................................................................................	118
Mechanical .......................................................................................................................................	119
Fan error message - 90B ..............................................................................................	119
Noise (sound) ................................................................................................................	120
Fan runs constantly ......................................................................................................	121
Thermal shutdown (hot) ...............................................................................................	122
Stuck power button ......................................................................................................	122

x

Additional information ......................................................................................................................................		123
Acronyms .........................................................................................................................................		123
Blinking lights and boot error codes ...............................................................................................		124
Processor not executing code ......................................................................................		124
BIOS recovery code unable to nd valid BIOS recovery image .....................................		124
Memory module error ...................................................................................................		124
Graphics Controller Error (No Controller) .....................................................................		125
Failure - System Board Error ........................................................................................		125
Intel Trusted Execution Technology (TXT) Error ..........................................................		125
Sure Start unable to	nd valid BIOS Boot Block image ................................................	125
Sure Start has identi	ed a problem (Manual Recovery Policy Set) ..............................	126
POST Error Messages and User Actions ..........................................................................................		126
Routine Maintenance for Performance Improvement ....................................................................		128
Common Blue Screen Error Messages ............................................................................................		128
Error message list .........................................................................................................		128
Bug check symbolic names ...........................................................................................		128
Microsoft general troubleshooting of Windows bug check codes ...............................		129
Use Windows Debugging Tool .........................................................................................................		129
Windows Software Development Kit (SDK) ..................................................................		130
Display Issue: Pixel Anomalies ........................................................................................................		134
Cable management .........................................................................................................................		135
Connector types ..............................................................................................................................		136
8 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 7 ........................................................................		138
Using Computer Setup .......................................................................................................................................		138
Starting Computer Setup ................................................................................................................		138
Navigating and selecting in Computer Setup .................................................................................		138
Restoring factory settings in Computer Setup ...............................................................................		139
Updating the BIOS ...........................................................................................................................		140
Determining the BIOS version ......................................................................................		140
Downloading a BIOS update .........................................................................................		140
Changing the boot order using the f9 prompt ................................................................................		141
TPM BIOS settings (select products only) .........................................................................................................		141
Using HP Sure Start (select products only) .......................................................................................................		142
9 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10 ......................................................................		143
Using Computer Setup .......................................................................................................................................		143
Starting Computer Setup ................................................................................................................		143
Navigating and selecting in Computer Setup .................................................................................		143
Restoring factory settings in Computer Setup ...............................................................................		144
Updating the BIOS ...........................................................................................................................		145

xi

Determining the BIOS version ......................................................................................	145
Downloading a BIOS update .........................................................................................	145
Changing the boot order using the f9 prompt ................................................................................	146
TPM BIOS settings (select products only) .........................................................................................................	146
Using HP Sure Start (select products only) .......................................................................................................	147
10 Using HP PC Hardware Diagnostics (UEFI) ...................................................................................................	148
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..................................................................	148
11 Backup and recovery in Windows 7 ............................................................................................................	150
Creating recovery media and backups ..............................................................................................................	150
Guidelines ........................................................................................................................................	150
Creating recovery media with HP Recovery Disc Creator ...............................................................	150
Creating recovery media ...............................................................................................	151
Backing up your information ..........................................................................................................	151
Performing a system recovery ..........................................................................................................................	152
Using the Windows recovery tools ..................................................................................................	152
Using f11 recovery tools (select models only) ...............................................................................	153
Using Windows 7 operating system media .....................................................................................	153
12 Backing up, restoring, and recovering in Windows 10 ..................................................................................	155
Creating recovery media and backups ..............................................................................................................	155
Creating HP Recovery media (select products only) .......................................................................	155
Using Windows tools .........................................................................................................................................	156
Restore and recovery .........................................................................................................................................	157
Recovering using HP Recovery Manager ........................................................................................	157
What you need to know before you get started ...........................................................	157
Using the HP Recovery partition (select products only) ..............................................	158
Using HP Recovery media to recover ............................................................................	158
Changing the computer boot order ..............................................................................	159
Removing the HP Recovery partition (select products only) .......................................	159
13 pec c t ons ..........................................................................................................................................	160
Computer speci cations ....................................................................................................................................	160
14 Statement of memory volatility ................................................................................................................	161
Nonvolatile memory usage ...............................................................................................................................	165
Questions and answers .....................................................................................................................................	167
Using HP Sure Start (select models only) ..........................................................................................................	168

xii

15 Recycling ................................................................................................................................................	169
Index ...........................................................................................................................................................	170

xiii

xiv

1Product description

Category	Description
Product Name	HP ZBook Studio G3 Mobile Workstation
	Model numbers: 15-ap000 – 15ap099
Processors	6th Generation Intel® Core™ i7 Processor, Skylake, quad-core, BGA:
	●	Intel Core i7-6820HQ 2.70-GHz (up to 3.60-GHz) processor (2133-MHz front-side bus
		(FSB), 8.0-MB L3 cache, 45 W)
	●	Intel Core i7-6700HQ 2.60-GHz (up to 3.50-GHz) processor (2133-MHz front-side bus
		(FSB), 6.0-MB L3 cache, 45 W)
	●	Intel Core i5-6440HQ 2.60-GHz (up to 3.50-GHz) processor (2133-MHz front-side bus
		(FSB), 6.0-MB L3 cache, 45 W)
	●	Intel Core i5-6300HQ 2.30-GHz (up to 3.20-GHz) processor (2133-MHz front-side bus
		(FSB), 6.0-MB L3 cache, 45 W)
	6th Generation Intel Xeon® Processor, Sky Lake, quad-core, BGA:
	●	Xeon E3-1545M, 2.90-GHz (up to 3.80-GHz) processor (2133-MHz front-side bus (FSB),
		8.0-MB L3 cache, 45 W)
	●	Xeon E3-1505M, 2.80-GHz (up to 3.70-GHz) processor (2133-MHz front-side bus (FSB),
		8.0-MB L3 cache, 45 W)
Chipset	Mobile Intel CM236 chipset
Graphics	Intel UMA Graphics - with shared video memory
	Core processors: Intel HD graphics 530
	Xeon processors: Intel HD graphics P530
	Xeon processors: Intel Iris™ Pro Graphics P580
	Discrete graphics
	NVIDIA® Quadro® M1000M NVIDIA N16P-Q1 with 4-GB GDDR5 graphics subsystem memory
	(128-MB×16, 1.35-V, 1400-MHz, qty 8, 128-bit, FBW)
	Support for hybrid (switchable) graphics
	Support for open GL
	Support for DisplayPort 1.2
	Support for NVIDIA Mosaic Technology
Panel	15.6-in, light-emitting diode (LED) backlight
	●	Full-high de nition (FHD), AntiGlare (AG), UWVA (1920×1080 resolution, 300 nits), with
		or without camera or touch screen with camera
	●	Ultra-high de nition (UHD), AntiGlare (AG), UWVA (3840×2160 resolution, 340 nits), with
		or without camera
	●	Ultra-high de nition (UHD), AntiGlare (AG), UWVA (3840×2160 resolution, 340 nits),
		Dream Color, with or without camera

All panels are 16:9 aspect ratio

1

Category	Description
Memory	Two customer-accessible/upgradable memory module slots
	Support for DDR4 2133-MHz PC4-17000 dual channel memory
	Support for 32-GB of system RAM in the following con gurations:
	DDR4-2133: (for models with Core processors)
	● 32-GB total system memory (16-GB×2)
	● 16-GB total system memory (16-GB×1 or 8-GB×2)
	● 8-GB total system memory (8192-GB×1, 4096-GB×2)
	ECC DDR4-2133: (for models with Xeon processors)
	● 32-GB total system memory (16-GB×2)
	● 16-GB total system memory (16-GB×1 or 8-GB×2)
	● 8-GB total system memory (8192-GB)
Primary M.2 storage	M.2 (NGFF) SS/DS Solid State Drive (2280)
	SATA:
	512-GB SATA-3 self-encrypting drive (Opal 2)
	512-GB SATA-3 self-encrypting drive (Opal 2), TLC
	512-GB SATA-3, TLC
	256-GB SATA-3 self-encrypting drive (Opal 2)
	256-GB SATA-3 self-encrypting drive (Opal 2), TLC
	256-GB SATA-3, TLC
	128-GB SATA-3, TLC
	PCIe:
	1 TB (NVMe)
	1 TB (NVMe), TLC
	512 GB (NVMe)
	512 GB (NVMe), TLC
	256 GB (NVMe)
	256 GB (NVMe), TLC
Secondary M.2 storage	M.2 (NGFF) SS/DS Solid State Drive (2280)
	SATA:
	512-GB SATA-3 self-encrypting drive (Opal 2)
	512-GB SATA-3 self-encrypting drive (Opal 2), TLC
	512-GB SATA-3, TLC
	256-GB SATA-3 self-encrypting drive (Opal 2)
	256-GB SATA-3 self-encrypting drive (Opal 2), TLC
	256-GB SATA-3, TLC
	128-GB SATA-3, TLC
	PCIe:

2Chapter 1 Product description

Category	Description
	1 TB (NVMe)
	1 TB (NVMe), TLC
	512 GB (NVMe)
	512 GB (NVMe), TLC
	256 GB (NVMe)
	256 GB (NVMe), TLC
Audio and video	Stereo speakers
	Dual array microphone
	Intel SST Audio
	Conexant Smart Ampli er & Ambient Noise Suppression with DTS Studio Sound
	Integrated HD 720p webcam
	Support for no webcam option
Ethernet	Intel I219-LM 10/100/1000 Ethernet, with Intel I217-LM Gigabit Network Connection
	S3/S4/S5 wake on LAN
Wireless	WLAN
	Integrated wireless local area network (WLAN) options by way of wireless module
	Two WLAN antennas built into display assembly
	Support for the following WLAN formats:
	●	Intel Dual Band Wireless-AC 7260 802.11 AC 2x2 WiFi + BT 4.2 Combo Adapter
	●	Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n (2x2) WiFi + BT 4.2 combo
	WPAN
	Bluetooth® 4.2 only supported via combo card
External media cards	Integrated SD UHS-II flash media slot
	Supports next generation SD, SDHC, SDXC
Ports	●	Multi-Pin AC Port
	●	Combination mic-in/stereo headphone jack
	●	RJ-45 (Ethernet)
	●	USB Type-C Thunderbolt (2)
	●	USB 3.0 (2)
	●	USB 3.0 charging
	●	HDMI
Docking	Docking support for HP Advanced Docking Station
Keyboard/pointing devices	Keyboard
	Backlit
	DuraKeys
	TouchPad

3

Category	Description
	●	n/o	button
	●	Glass with chemical etched surface
	●	Taps enabled by default
	●	Gestures enabled by default:
		–	-	nger scrolling
		–	-	nger zoom (pinch)
	●	Image sensor TouchPad
Power requirements	AC adapter
	150-W, HP Smart Adapter, slim
	Battery
	4-cell, 64-WHr, 4.21-AHr, Li-ion battery
	Power cord (localized)
	3-wire plug, 1.8 m (with ground pin)
Security	Support security lock
	Trusted platform module (TPM) 9760 1.2/2.0 (In neon; soldered down)
	Fingerprint reader
	BIOS Preboot power on - BIOS option (Password, Fingerprint)
	Drive Encryption preboot option ( ngerprint, password, smart card)
Operating system	Preinstalled:
	●	Windows 10 Home 64 Plus
	●	Windows 10 Home 64 Chinese Market CPPP
	●	Windows 10 Home 64 Plus Chinese Market
	●	Windows 10 Home 64 Plus Single Language
	●	Windows 10 Professional 64
	●	Windows 10 Professional 64 Downgrade Windows 7
	●	Windows 10 Professional 64 Downgrade to Windows 7 MS Volume License
	●	Windows 10 Professional 64 Workstation Tier 1
	●	Windows 10 Professional 64 Workstation Tier 1 Downgrade Windows 7 64
	●	Windows 10 Professional 64 Workstation Tier 1 Downgrade Windows 7 64 MSVL
	●	Windows 7 Professional 64
	Restore media-DRDVD:
	●	DRDVD Windows 10 TH12 (available with any Windows 10 operating system and
		required with any Windows 10 Downgrade operating system)
	●	DRDVD Windows 7 Service Pack 1 (available with any Windows 7 or Windows 10
		Downgrade operating system)
	Restore media-OSDVD:
	●	Windows 10 (only available and required with Windows 10 Downgrade operating
		system; not available in People’s Republic of China or Asia )

4Chapter 1 Product description

Category	Description
	●	Windows 7 Service Pack 1 (available with any Windows 7 Professional or Windows 10
		Downgrade operating system; not available in the People’s Republic of China or Asia)

ert ed

	●	Microsoft WHQL
	Supported:
	●	Red Hat® Enterprise Linux (RHEL) 6.x 64bit
	●	Red Hat® Enterprise Linux (RHEL) 7.x 64bit
	Web-only support:
	●	Windows 10 Enterprise
	●	Windows 7 Enterprise 64-bit, Service Pack 1
	●	Windows 8.1
	●	Red Hat Enterprise Linux
Serviceability	End user replaceable parts:
	●	AC adapter
	●	Battery (system)
	●	Memory modules
	●	Solid-state drive
	●	WLAN module

5

2 External component dent c t on

Display

Component		Description
(1)	WLAN antennas* (select products only)	Send and receive wireless signals to communicate with wireless local
		area networks (WLANs).
(2)	Internal microphones (2) (select products only)	Record sound.
(3)	Webcam light (select products only)	On: The webcam is in use.
(4)	Webcam (select products only)	Records video and captures photographs. Some models allow you to
		video conference and chat online using streaming video.

To use the webcam in Windows 10:

▲ Type camera in the taskbar search box, and then select

Camera.

For information on using the webcam in Windows 7, select Start > All

Programs > Communication and Chat > HP WebCam.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

To access this guide in Windows 10:

1.Type support in the taskbar search box, and then select the HP Support Assistant app.

‒ or –

6 Chapter 2 External component identi cation

Component

Description

Click the question mark icon in the taskbar.

2. Select My PC, select the pec c t ons tab, and then select User Guides.

To access the user guides in Windows 7, select Start > All Programs > HP Help and Support > HP Documentation.

Top

TouchPad

Component		Description
(1)	TouchPad on/o button	Turns the TouchPad on and o .
(2)	TouchPad zone	Reads your nger gestures to move the pointer or activate
		items on the screen.

Top 7

Lights

Component		Description
(1)	Power light	●	On: The computer is on.
		●	Blinking: The computer is in the Sleep state, a power-saving
			state. The computer shuts o power to the display and
			other unneeded components.
		●	: The computer is o or in Hibernation. Hibernation is a
			power-saving state that uses the least amount of power.
(2)	Caps lock light	On: Caps lock is on, which switches the key input to all capital
		letters.
(3)	Microphone mute light	●	Amber: Microphone sound is o .
		●	: Microphone sound is on.
(4)	Num lock light	On: Num lock is on.
(5)	Wireless light	On: An integrated wireless device, such as a wireless local area
		network (WLAN) device and/or a Bluetooth® device, is on.
		NOTE: On some models, the wireless light is amber when all
		wireless devices are o .
(6)	Mute light	●	Amber: Computer sound is o .
		●	: Computer sound is on.
(7)	TouchPad light	●	On: The TouchPad is o .
		●	: The TouchPad is on.

8 Chapter 2 External component identi cation

Buttons, speakers, and n erpr nt reader

Component		Description
(1)	Power button	●	When the computer is o , press the button to turn on the
			computer.
		●	When the computer is on, press the button briefly to initiate
			Sleep.
		●	When the computer is in the Sleep state, press the button
			briefly to exit Sleep.
		●	When the computer is in Hibernation, press the button
			briefly to exit Hibernation.
		CAUTION: Pressing and holding down the power button results
		in the loss of unsaved information.
		If the computer has stopped responding and shutdown
		procedures are ine ective, press and hold the power button for at
		least 5 seconds to turn o the computer.
		To learn more about your power settings in Windows 10, see your
		power options.
		▲	Type power in the taskbar search box, and then select
			Power and sleep settings.
			‒ or –
			Right-click the Start button, and then select Power
			Options.
		To learn more about your power settings in Windows 7: Select
		Start > Control Panel > System and Security > Power Options.
(2)	Wireless button	Turns the wireless feature on or o but does not establish a
		wireless connection.

Top 9

Component		Description
		A wireless network must be set up before a wireless connection is
		possible.
(3)	Volume mute button	Mutes and restores speaker sound.
(4)	Speakers (2)	Produce sound.
(5)	Fingerprint reader (select products only)	Allows a ngerprint logon to Windows, instead of a password
		logon.

Left

Component		Description
(1)	Security cable slot	Attaches an optional security cable to the computer.
		NOTE: The security cable is designed to act as a deterrent, but
		it may not prevent the computer from being mishandled or
		stolen.
(2)	RJ-45 (network) jack/status lights	Connects a network cable.
		●	Green (left): The network is connected.
		●	Amber (right): Activity is occurring on the network.
(3)	USB 3.0 port	Connects an optional USB device, such as a keyboard, mouse,
		external drive, printer, scanner, or USB hub.
(4)	USB 3.0 charging (powered) port	Connects an optional USB device, such as a keyboard, mouse,
		external drive, printer, scanner, or USB hub. Standard USB ports
		will not charge all USB devices or will charge using a low current.
		Some USB devices require power and require you to use a
		powered port.
		NOTE: USB charging ports can also charge select models of
		cell phones and MP3 players, even when the computer is o .
(5)	Memory card reader	Reads optional memory cards that store, manage, share, or
		access information.

10 Chapter 2 External component identi cation

Right

Component		Description
(1)	Audio-out (headphone)/Audio-in (microphone)	Connects optional powered stereo speakers, headphones,
	combo jack	earbuds, a headset, or a television audio cable. Also connects an
		optional headset microphone. This jack does not support
		optional microphone-only devices.
		WARNING! To reduce the risk of personal injury, adjust the
		volume before putting on headphones, earbuds, or a headset.
		For additional safety information, refer to the Regulatory,
		Safety, and Environmental Notices.
		To access this guide in Windows 10:
		1.	Type support in the taskbar search box, and then select
			the HP Support Assistant app.
			‒ or –
			Click the question mark icon in the taskbar.
		2.	Select My PC, select the pec	c t ons tab, and then
			select User Guides.
		To access the user guides in Windows 7, select Start > All
		Programs > HP Help and Support > HP Documentation.
		NOTE: When a device is connected to the jack, the computer
		speakers are disabled.
(2)	USB 3.0 port	Connects an optional USB device, such as a keyboard, mouse,
		external drive, printer, scanner, or USB hub.
(3)	HDMI port	Connects an optional video or audio device, such as a high-
		de	nition television, any compatible digital or audio
		component, or a high-speed High De		nition Multimedia
		Interface (HDMI) device.

(4)	USB Type-C (charging) ports (2)

Connect any USB device with a Type-C connector.

NOTE: USB Type-C ports charge products such as cell phones, laptops, tablets, and MP3 players, even when the computer is o . Also, some USB Type-C ports connect DisplayPort, VGA, HDMI and other video devices to provide video output.

NOTE: Adapters (purchased separately) may be required.

(5)	Power connector	Connects an AC adapter.
(6)	AC adapter and battery light	●	White: The AC adapter is connected.

Right 11

Component	Description
	●	: The AC adapter is not connected.

Front

Component		Description
(1)	Wireless light	On: An integrated wireless device, such as a wireless local
		area network (WLAN) device and/or a Bluetooth® device, is
		on.
		NOTE: On some models, the wireless light is amber when
		all wireless devices are o .
(2)	Power light	●	On: The computer is on.
		●	Blinking: The computer is in the Sleep state, a power-
			saving state. The computer shuts o power to the
			display and other unneeded components.
		●	: The computer is o or in Hibernation.
			Hibernation is a power-saving state that uses the
			least amount of power.
(3)	Battery light	When AC power is connected:
		●	White: The battery charge is greater than 90 percent.
		●	Amber: The battery charge is from 0 to 90 percent.
		●	: The battery is not charging.

When AC power is disconnected:

		●	Blinking amber: The battery has reached a low
			battery level. When the battery has reached a critical
			battery level, the battery light begins blinking
			rapidly.
		●	: The battery is not charging.
(4)	Drive light	●	Blinking white: The storage device is being accessed.
		●	Amber: HP 3D DriveGuard has temporarily parked the
			storage device.

12 Chapter 2 External component identi cation

Bottom

Component		Description
(1)	Vent	Enables airflow to cool internal components.
		NOTE: The computer fan starts up automatically to cool
		internal components and prevent overheating. It is normal
		for the internal fan to cycle on and o during routine
		operation.

Bottom 13

Labels

The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, or on the back of the display.

●Service label—Provides important information to identify your computer. When contacting support, you will probably be asked for the serial number, and possibly for the product number or the model number. Locate these numbers before you contact support.

Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer.

Component

(1)Serial number

(2)Product number

(3)Warranty period

(4)Model number (select products only)

Component

(1)Model name (select products only)

(2)Product number

(3)Serial number

(4)Warranty period

●Regulatory label(s)—Provide(s) regulatory information about the computer.

●Wireless certi cation label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.

14 Chapter 2 External component identi cation

3Illustrated parts catalog

Computer major components

Computer major components 15

Item

Component

Spare part number

(1)Display assembly: The DreamColor display assembly is spared as a whole unit assembly only. The LED display assembly is spared at the subcomponent level only. For more LED display assembly spare part information, see Display assembly subcomponents on page 19.

	15.6-in, UHD, UWVA, DreamColor display assembly not equipped with a webcam	840945-001
	15.6-in, UHD, UWVA, DreamColor display assembly equipped with a webcam	840946-001
	15.6-in, FHD, UWVA display assembly with a touch screen	840947-001
(2)	Top cover	840636-001
(3)	TouchPad (includes cable)	840962-001
(4)	RTC battery (includes cable and double-sided adhesive)	840953-001
(5)	Fingerprint reader board (includes bracket)	840952-001
(6)	Keyboard (includes keyboard cable):
	For use in Belgium	841681-A41
	For use in Brazil	841681-201
	For use in Bulgaria	841681-261
	For use in Canada	841681-DB1
	For use in the Czech Republic and Slovakia	841681-FL1
	For use in Denmark	841681-081
	For use in France	841681-051
	For use in Germany	841681-041
	For use in Greece	841681-151
	For use in Hungary	841681-211
	For use in Iceland	841681-DD1
	For use in India	841681-D61
	For use in Israel	841681-BB1
	For use in Italy	841681-061
	For use in Japan	841681-291
	For use in Latin America	841681-161
	For use in the Netherlands	841681-B31
	For use in Northwest Africa	841681-FP1
	For use in Norway	841681-091
	For use in Portugal	841681-131
	For use in Romania	841681-271
	For use in Russia	841681-251
	For use in Saudi Arabia	841681-171
	For use in Slovenia	841681-BA1

16 Chapter 3 Illustrated parts catalog