HP ZBook 15 G3 Mobile Maintenance and Service Guide

HP ZBook 15 G3 Mobile Workstation

Maintenance and Service Guide

© Copyright 2016, 2017 HP Development

Company, L.P.

AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Celeron, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are trademarks of the Microsoft group of companies.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Second Edition: October 2017

First Edition: January 2016

Document Part number: 839656-002

Product notice

This user guide describes features that are common to most models. Some features may not be available on your computer.

Not all features are available in all editions of Windows. This computer may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows functionality. Go to http://www.microsoft.com for details.

Software terms

By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of your seller.

For any further information or to request a full refund of the price of the computer, please contact your seller.

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits de ned by the International Standard for Safety of Information Technology Equipment (IEC 60950).

iii

iv Safety warning notice

Table of contents

1 Product description .......................................................................................................................................	1
2 External component dent c t on ..................................................................................................................	7
Display ....................................................................................................................................................................	7
Top ..........................................................................................................................................................................	8
TouchPad .............................................................................................................................................	8
Lights ...................................................................................................................................................	9
Buttons and ngerprint reader .........................................................................................................	10
Special function keys ........................................................................................................................	11
Front .....................................................................................................................................................................	12
Left .......................................................................................................................................................................	13
Right .....................................................................................................................................................................	14
Bottom .................................................................................................................................................................	15
Labels ...................................................................................................................................................................	16
3 Illustrated parts catalog ..............................................................................................................................	17
Computer major components ..............................................................................................................................	17
Display assembly subcomponents ......................................................................................................................	21
Bracket Kit ............................................................................................................................................................	22
Cable Kit ...............................................................................................................................................................	22
Plastics Kit ...........................................................................................................................................................	23
Mass storage devices ...........................................................................................................................................	24
Miscellaneous parts .............................................................................................................................................	25
4 Removal and replacement procedures preliminary requirements ....................................................................	27
Tools required ......................................................................................................................................................	27
Service considerations .........................................................................................................................................	27
Plastic parts .......................................................................................................................................	27
Cables and connectors ......................................................................................................................	28
Drive handling ...................................................................................................................................	28
Grounding guidelines ...........................................................................................................................................	28
Electrostatic discharge damage ........................................................................................................	28
Packaging and transporting guidelines ..........................................................................	30
Workstation guidelines ................................................................................	30

v

5 Removal and replacement procedures for Customer Self-Repair parts .............................................................	32
Component replacement procedures ..................................................................................................................	32
Bottom cover .....................................................................................................................................	32
Battery ...............................................................................................................................................	34
SIM card .............................................................................................................................................	35
Memory module ................................................................................................................................	36
6 Removal and replacement procedures for Authorized Service Provider parts ...................................................	38
Component replacement procedures ..................................................................................................................	38
Display subcomponents (bezel, panel, webcam) .............................................................................	38
Solid-state drive (M.2) .......................................................................................................................	42
WLAN module ....................................................................................................................................	44
WWAN module ...................................................................................................................................	46
RTC battery ........................................................................................................................................	47
Keyboard ...........................................................................................................................................	49
Speakers ............................................................................................................................................	52
Touchpad module ..............................................................................................................................	53
LED board ..........................................................................................................................................	54
Fans ...................................................................................................................................................	55
Smart card reader ..............................................................................................................................	57
Hard drive ..........................................................................................................................................	58
Fingerprint reader board ...................................................................................................................	60
Heat sink assembly ...........................................................................................................................	62
Graphics board ..................................................................................................................................	66
System board ....................................................................................................................................	67
Buttons ..............................................................................................................................................	70
Display assembly ...............................................................................................................................	71
Lock bracket ......................................................................................................................................	79
7 Troubleshooting guide .................................................................................................................................	80
Resources .............................................................................................................................................................	81
General troubleshooting steps ............................................................................................................................	81
Identify the issue ...............................................................................................................................	82
1. Understand the issue ..................................................................................................	82
Boot up sequence .........................................................................................	82
Failure classi cation .....................................................................................	82
2. Examine the environment ..........................................................................................	84
3. Perform a visual inspection of hardware ...................................................................	85
4. Update BIOS and drivers .............................................................................................	85
Manually updating BIOS and drivers ............................................................	85

vi

Remotely deploying BIOS and drivers ..........................................................		85
Analyze the issue ...............................................................................................................................		85
5. Remove or uninstall recently added hardware, software ..........................................		85
6. HP Hardware Diagnostics and Tools ...........................................................................		86
HP PC Hardware Diagnostics (UEFI) .............................................................		86
HP Support Assistant (HPSA) .......................................................................		88
HP BIOS Con guration Utility (BCU) .............................................................		89
HP Image Diagnostic Tool .............................................................................		89
HP Thermal Monitor .....................................................................................		89
Non HP diagnostics tools .............................................................................		89
7. Status lights, blinking light codes, troubleshooting lights, and POST error
messages ........................................................................................................................		90
Status lights ..................................................................................................		90
Interpreting system validation diagnostic front panel LEDs and
audible codes ................................................................................................		91
POST error messages ...................................................................................		92
Power Good (Troubleshooting) lights ..........................................................		93
Resolve the issue ...............................................................................................................................		94
8. Hard reset ....................................................................................................................		94
9. Soft reset (Default Settings) .......................................................................................		95
10. Reseat cables and connections	................................................................................	95
11. Test with minimum con guration ............................................................................		96
Essential hardware con	guration ................................................................	96
Safe mode .....................................................................................................		97
12. Test with veri ed working con	guration (hardware and/or operating system) .....	97
13. Replace the system board ........................................................................................		97
Verify solution ...................................................................................................................................		98
Helpful Hints ........................................................................................................................................................		98
At startup ...........................................................................................................................................		98
During operation ...............................................................................................................................		99
Consulting with HP Service .............................................................................................................		100
Common issues and possible solutions ............................................................................................................		100
Power-on issues ..............................................................................................................................		100
No Power .......................................................................................................................		100
Intermittent power-on, shutdown, reboot ...................................................................		102
AC adapter issue ...........................................................................................................		103
Battery not recognized, not charging ...........................................................................		104
Battery discharges too fast ..........................................................................................		105
Burnt smell ....................................................................................................................		106
POST ................................................................................................................................................		106
No video (with power) ...................................................................................................		106

vii

Blinking lights ...............................................................................................................	107
Diagnostics error messages .........................................................................................	108
BIOS password ..............................................................................................................	109
Performance (OS) ............................................................................................................................	109
Intermittent shutdown .................................................................................................	110
Blue screen ....................................................................................................................	111
Freeze at Windows Logo (hang/lockup) .......................................................................	113
Electromagnetic Interference (EMI) ..............................................................................	114
No wake up ....................................................................................................................	114
Unresponsive ................................................................................................................	116
Slow performance .........................................................................................................	116
HP Smart Adapter warning message ...........................................................................	117
Incorrect time and date ................................................................................................	117
Display .............................................................................................................................................	118
Display anomalies .........................................................................................................	118
Symptom ....................................................................................................	118
Quick check .................................................................................................	119
HP PC Hardware Diagnostics (UEFI) for video test .....................................	119
Display assembly diagram .........................................................................	120
Dead pixel .....................................................................................................................	120
No video (internal) ........................................................................................................	120
No video (external) .......................................................................................................	121
DisplayPort/VGA ...........................................................................................................	121
HDMI ..............................................................................................................................	121
No or bad external video via docking ...........................................................................	122
Incorrect or missing color/distorted image ..................................................................	122
Touch screen .................................................................................................................	123
I/O devices .......................................................................................................................................	124
Keyboard .......................................................................................................................	124
Keyboard point stick .....................................................................................................	125
Keyboard backlight .......................................................................................................	125
TouchPad .......................................................................................................................	126
Network Connectivity Ethernet (RJ-45 jack) ................................................................	126
Network connectivity wireless (WLAN) ........................................................................	127
WWAN ............................................................................................................................	128
USB ................................................................................................................................	129
Smart card reader .........................................................................................................	130
Speaker, headphone - audio issues ..............................................................................	131
Thunderbolt (TB) ...........................................................................................................	132
Storage ............................................................................................................................................	133
Hard drive/solid-state drive not recognized ................................................................	134

viii

No boot to operating system (no read/write error) .....................................................		134
Read-write error ...........................................................................................................		135
Slow performance .........................................................................................................		135
Blue screen (BSOD) error ..............................................................................................		135
Noisy hard drive ............................................................................................................		136
Mechanical .......................................................................................................................................		137
Fan error message - 90B ..............................................................................................		137
Noise (sound) ................................................................................................................		138
Fan runs constantly ......................................................................................................		139
Thermal shutdown (hot) ...............................................................................................		140
Stuck power button ......................................................................................................		140
Additional information ......................................................................................................................................		141
Acronyms .........................................................................................................................................		141
Blinking lights and boot error codes ...............................................................................................		142
Processor not executing code ......................................................................................		142
BIOS recovery code unable to nd valid BIOS recovery image .....................................		142
Memory module error ...................................................................................................		142
Graphics Controller Error (No Controller) .....................................................................		143
Failure - System Board Error ........................................................................................		143
Intel Trusted Execution Technology (TXT) Error ..........................................................		143
Sure Start unable to	nd valid BIOS Boot Block image ................................................	143
Sure Start has identi	ed a problem (Manual Recovery Policy Set) ..............................	144
POST Error Messages and User Actions ..........................................................................................		144
Routine Maintenance for Performance Improvement ....................................................................		146
Common Blue Screen Error Messages ............................................................................................		146
Error message list .........................................................................................................		146
Bug check symbolic names ...........................................................................................		146
Microsoft general troubleshooting of Windows bug check codes ...............................		147
Use Windows Debugging Tool .........................................................................................................		147
Windows Software Development Kit (SDK) ..................................................................		148
Display Issue: Pixel Anomalies ........................................................................................................		152
Cable management .........................................................................................................................		153
Connector types ..............................................................................................................................		154
8 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 7 ........................................................................		156
Using Computer Setup .......................................................................................................................................		156
Starting Computer Setup ................................................................................................................		156
Navigating and selecting in Computer Setup .................................................................................		156
Restoring factory settings in Computer Setup ...............................................................................		157
Updating the BIOS ...........................................................................................................................		157
Determining the BIOS version ......................................................................................		157

ix

Downloading a BIOS update .........................................................................................	158
Changing the boot order using the f9 prompt ................................................................................	159
TPM BIOS settings (select products only) .........................................................................................................	159
Using HP Sure Start (select products only) .......................................................................................................	159
9 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10 ......................................................................	160
Using Computer Setup .......................................................................................................................................	160
Starting Computer Setup ................................................................................................................	160
Navigating and selecting in Computer Setup .................................................................................	160
Restoring factory settings in Computer Setup ...............................................................................	161
Updating the BIOS ...........................................................................................................................	162
Determining the BIOS version ......................................................................................	162
Downloading a BIOS update .........................................................................................	162
Changing the boot order using the f9 prompt ................................................................................	163
TPM BIOS settings (select products only) .........................................................................................................	163
Using HP Sure Start (select products only) .......................................................................................................	164
10 Using HP PC Hardware Diagnostics (UEFI) ...................................................................................................	165
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..................................................................	165
11 Backup and recovery in Windows 7 ............................................................................................................	167
Creating recovery media and backups ..............................................................................................................	167
Guidelines ........................................................................................................................................	167
Creating recovery media with HP Recovery Disc Creator ...............................................................	167
Creating recovery media ...............................................................................................	168
Backing up your information ..........................................................................................................	168
Performing a system recovery ..........................................................................................................................	169
Using the Windows recovery tools ..................................................................................................	169
Using f11 recovery tools (select products only) .............................................................................	170
Using Windows 7 operating system media .....................................................................................	170
12 Backup and recovery in Windows 10 ..........................................................................................................	172
Creating recovery media and backups ..............................................................................................................	172
Creating HP Recovery media (select products only) .......................................................................	172
Using Windows tools .........................................................................................................................................	173
Restore and recovery .........................................................................................................................................	173
Recovering using HP Recovery Manager ........................................................................................	174
What you need to know before you get started ...........................................................	174
Using the HP Recovery partition (select products only) ..............................................	175
Using HP Recovery media to recover ............................................................................	175

x

		Changing the computer boot order ..............................................................................	175
		Removing the HP Recovery partition (select products only) .......................................	176
13	pec c t ons ..........................................................................................................................................		177
	Computer speci	cations ....................................................................................................................................	177
	Hard drive speci	cations ...................................................................................................................................	178
	M.2 solid-state drive speci cations ..................................................................................................................		179
	M.2 PCIe solid-state drive speci cations ..........................................................................................................		180
14	Statement of memory volatility ................................................................................................................		181
	Nonvolatile memory usage ...............................................................................................................................		185
	Questions and answers .....................................................................................................................................		187
	Using HP Sure Start (select models only) ..........................................................................................................		188
15	Power cord set requirements ....................................................................................................................		189
	Requirements for all countries ..........................................................................................................................		189
	Requirements for speci c countries and regions .............................................................................................		189
16	Recycling ................................................................................................................................................		191
Index ...........................................................................................................................................................			192

xi

xii

1Product description

Category	Description
Product Name	HP ZBook 15 G3 Mobile Workstation
Processors	6th Generation Intel® Core™ processors
	● Intel Core i7-6820HQ 2.7-GHz (turbo up to 3.6-GHz) processor (2133-MHz front-side
		bus (FSB), 8.0-MB L3 cache, 45 W)
	● Intel Core i7-6700HQ 2.6-GHz (turbo up to 3.5-GHz) processor (2133-MHz FSB, 6.0-MB
		L3 cache, 45 W)
	● Intel Core i5-6440HQ 2.6-GHz (turbo up to 3.5-GHz) processor (2133-MHz FSB, 6.0-MB
		L3 cache, 45 W)
	6th Generation Intel Xeon processors
	● Intel Xeon E3-1545M 2.9-GHz (turbo up to 3.7-GHz) processor (2133-MHz front-side
		bus (FSB), 8.0-MB L3 cache, 45 W)
	● Intel Xeon E3-1505M 2.8-GHz (turbo up to 3.6-GHz) processor (2133-MHz front-side
		bus (FSB), 8.0-MB L3 cache, 45 W)
Chipset	Mobile Intel CM236 chipset
Graphics	Intel UMA Graphics - with shared video memory
	Intel HD Graphics 530 (for Core processors)
	Intel HD Graphics P530 (for Xeon processors)
	Discrete MXM daughter cards
	●	NVIDIA® Quadro® M2200M
	●	NVIDIA Quadro M2000M
	●	NVIDIA Quadro M1200M
	●	NVIDIA Quadro M1000M
	●	NVIDIA Quadro M600M
	●	AMD FirePro™ W5170M
	Support "No Discrete Graphics" option
	Support for hybrid (switchable) graphics
	Support NVIDIA Optimus Technology
	Support AMD Enduro Technology
	Support for open GL
	Support for DisplayPort 1.2 (supported through Thunderbolt 3)
	Support for up to 4 total displays (discrete); 3 displays (UMA) through docking station
	Support for NVIDIA Mosaic Technology
	Support AMD Eye nity Technology

1

Category	Description
Panel	39.6 cm (15.6 in), antiglare, LED backlight, 16:9 aspect ratio
	● FHD (1920×1080), LED, SVA, 300 nits with or without camera
	● FHD (1920×1080), LED, UWVA, 300 nits with or without camera
	● FHD (1920×1080), LED, UWVA, 300 nits, touch screen, with or without camera
	● UHD (3840×2160), LED, UWVA, Dream Color 3, 340 nits with or without camera
Memory	Four customer-accessible/upgradable memory module slots
	Support for DDR4 2133-MHz, dual channel memory
	Support for 64-GB of system RAM in the following con gurations:
	DDR4-2133 (for Core processors only)
	● 65536-MB total system memory (16384-MB×4)
	● 32768-MB total system memory (16384-MB×2 or 8192-MB×4)
	● 16384-MB total system memory (16384-MB×1, 8192-MB×2 or 4096-MB×4)
	● 8192-MB total system memory (8192-MB×1, 4096-MB×2)
	ECC DDR4-2133 (for Xeon processors only)
	● 65536-MB total system memory (16384-MB×4)
	● 32768-MB total system memory (16384-MB×2 or 8192-MB×4)
	● 16384-MB total system memory (16384-MB×1, 8192-MB×2)
	● 8192-MB total system memory (8192-MB×1)
Primary M.2	M.2 (NGFF) SS/DS Solid State Drive (2280)
	SATA
	512-GB SATA-3, TLC
	512-GB SATA-3 Self-Encrypting Drive (Opal 2)
	512-GB SATA-3 Self-Encrypting Drive (Opal 2), TLC
	256-GB SATA-3, TLC
	256-GB SATA-3 Self-Encrypting Drive (Opal 2)
	256-GB SATA-3 Self-Encrypting Drive (Opal 2), TLC
	PCIe (Z Turbo)
	1-TB PCIe SSD (NVMe), Z Turbo Drive
	1-TB PCIe SSD (NVMe), TLC
	512-GB PCIe SSD (NVMe), Z Turbo Drive
	512-GB PCIe SSD (NVMe), TLC
	256-GB PCIe SSD (NVMe), Z Turbo Drive
	256-GB PCIe SSD (NVMe), TLC
Secondary M.2	M.2 (NGFF) SS/DS Solid State Drive (2280)
	SATA
	512-GB SATA-3, TLC
	512-GB SATA-3 Self-Encrypting Drive (Opal 2)

2Chapter 1 Product description

Category	Description
	512-GB SATA-3 Self-Encrypting Drive (Opal 2), TLC
	256-GB SATA-3, TLC
	256-GB SATA-3 Self-Encrypting Drive (Opal 2)
	256-GB SATA-3 Self-Encrypting Drive (Opal 2), TLC
	PCIe (Z Turbo)
	1-TB PCIe SSD (NVMe), Z Turbo Drive
	1-TB PCIe SSD (NVMe), TLC
	512-GB PCIe SSD (NVMe), Z Turbo Drive
	512-GB PCIe SSD (NVMe), TLC
	256-GB PCIe SSD (NVMe), Z Turbo Drive
	256-GB PCIe SSD (NVMe), TLC
Primary 2.5-in SATA hard drive	Primary 2.5-in storage not required if PCIe SSD selected
	Support for 6.35-cm (2.5-in) hard drives in 7.0-mm (.28-in) thickness
	Support for 3D DriveGuard hard drive protection
	Support for the following hard drives:
	●	1-TB, 7200-rpm
	●	1-TB, 5400-rpm
	●	500-GB, 7200-rpm
	●	500-GB, 7200-rpm, self-encrypting drive, OPAL 2
	●	500-GB, 5400-rpm, self-encrypting drive, FIPS
	●	500-GB, 5400-rpm, hybrid SSD 8 GB cache
	Support for the following 6.35-cm (2.5-in) solid-state drives:
	●	1-TB SATA-3, TLC
	●	256-GB SATA-3, TLC
Audio and video	Stereo speakers (2)
	Dual array microphone
	Conexant Smart Ampli er and Ambient Noise Suppression with DTS Studio Sound
	HD 720p webcam
	Intel SST Audio
	Support for no webcam option
Ethernet	Intel I219-LM 10/100/1000 Ethernet, with iAMT
	S3/S4/S5 wake on LAN
Wireless	WLAN
	WLAN options via minicard
	Two WLAN antennas built into display assembly
	Support "No WLAN/No Bluetooth" option
	Intel Pro Wireless Display (WiDi Pro)

3

Category	Description
	Support for Miracast
	Support for the following WLAN formats:
	●	Intel Dual Band Wireless-AC 8260 3rd Gen Intel 802.11ac, Dual Band, 2x2 Wi-Fi +
		Bluetooth 4.2
	●	Intel Dual Band Wireless-AC 8260 3rd Gen Intel 802.11ac, Dual Band, 2x2 Wi-Fi +
		Bluetooth 4.2 (non-vPro)
	WWAN
	SIM Module (3FF/mini SIM) (user accessible behind battery)
	Two WWAN antennas built into display assembly
	WWAN antennas (2) (world wide 5 band, con gured at top of panel on all units except UHD)
	Support for the following WWAN formats:
	●	HP hs3110 HSPA+ Intel® Mobile Broadband Module
	●	HP lt4120 LTE/EVDO/HSPA+ Gobi™ 4G Mobile Broadband Module
External media cards	Integrated SD UHS-II flash media slot (Realtek) - supports SD, SDHC, SDXC
Ports	●	Multi-Pin AC Port
	●	Combination mic-in/stereo headphone jack
	●	(2) USB Type-C (Thunderbolt 3)
	●	RJ-45 (Ethernet)
	●	USB 3.0 Charging Port (S3/S5)
	●	(2) USB 3.0 Ports
	●	HDMI
	●	VGA (Dsub 15 pin) supporting: 1920×1200 external resolution @ 75 Hz, hot plug and
		unplug and auto detection for correct output to wide-aspect vs. standard aspect video
Docking	Support for HP ZBook 65/150/200 W Thunderbolt 3 Dock
Keyboard/pointing devices	Keyboard
	Full-size, chiclet, island-style, backlit (and non-backlit) keyboard with numeric keypad
	DuraKeys
	Spill resistant with drain
	Windows 10 Dual Point (3 pick buttons point stick x 3 pick buttons touchpad)
	TouchPad
	●	n/o	button
	●	Glass with chemical etched surface (DuraPad)
	●	Support for 2-way scroll
	●	Taps enabled by default
	●	Gestures enabled by default:
		–	-	nger scrolling
		–	-	nger zoom (pinch)
	●	Image sensor TouchPad

4Chapter 1 Product description

Category	Description
Power requirements	Support for the following AC adapters:
	●	150-W HP Smart Adapter, slim
	3-wire plug (with ground pin), 1.0 m
Power requirements	Support for the following batteries
	●	9-cell, 90-WHr, 2.635-AHr, Li-ion battery (long-life)
Security	Support security lock
	Trusted platform module (TPM 9670) 1.2/2.0 (In		neon; soldered down)
	Fingerprint reader
	Support "No Fingerprint Reader" option
	Integrated smart card reader
	BIOS preboot power on - BIOS option (password,		ngerprint)
	Drive encryption preboot option - (password; ngerprint; selected smartcards)
Operating system	Preinstalled:
	●	Windows 10 Home 64 High-end
	●	Windows 10 Home 64 High-end Single Language
	●	Windows 10 Home 64 High-end Chinese Market CPPP
	●	Windows 10 Home 64 Chinese Market CPPP
	●	Windows 10 Professional 64
	●	Windows 10 Professional 64 Downgrade to Windows 7 64
	●	Windows 10 Professional 64 Downgrade to Windows 7 64 MS Volume License
	●	Windows 10 Professional 64 Workstation Tier 1
	●	Windows 10 Professional 64 Downgrade Windows 7 64 Workstation Tier 1
	●	Windows 10 Professional 64 Downgrade Windows 7 64 Workstation Tier 1 MSVL
	●	Windows 7 Professional 64-bit
	●	FreeDOS 2.0
	Restore media-DRDVD/SRDVD:
	●	DRDVD Windows 7 64-bit, SP1
	●	DRDVD Windows 10
Operating system	Restore media-OSDVD:
	●	Windows 7 Pro 64, SP1
	●	Windows 10 Professional 64
	Supported:
	●	Red Hat Enterprise Linux (RHEL) 6.x 64bit
	●	Red Hat Enterprise Linux (RHEL) 7.x 64bit

ert ed

●Microsoft WHQL

5

Category	Description
	Web-only support:
	●	Windows 10 Enterprise
	●	Windows 10 Enterprise 64 LTSB 1507
	●	Windows 8.1 Enterprise 64-bit
	●	Windows 8.1 Professional 64-bit
	●	Windows 8.1 CH 64
	●	Windows 8.1 EM 64
	●	Windows 8.1 ML 64
	●	Windows 7 Enterprise 64-bit, Service Pack 1
	●	Red Hat Enterprise Linux
Serviceability	End user replaceable parts:
	●	AC adapter
	●	Battery (system)
	●	Memory modules
	●	Solid-state drive

6Chapter 1 Product description

2 External component dent c t on

Display

Component		Description
(1)	WLAN antennas*	Send and receive wireless signals to communicate with wireless local
		area networks (WLANs).
(2)	WWAN antennas* (select products only)	Send and receive wireless signals to communicate with wireless wide
		area networks (WWANs).
(3)	Internal microphones	Record sound.
(4)	Webcam light	On: The webcam is in use.
(5)	Webcam	Records video and captures photographs. Some models allow you to

video conference and chat online using streaming video. To use the webcam in Windows 10:

▲ Type camera in the taskbar search box, and then select

Camera.

For information on using the webcam in Windows 7, select Start > All

Programs > Communication and Chat > HP WebCam.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

To access this guide in Windows 10:

Display 7

Component

Description

1.Type support in the taskbar search box, and then select the HP Support Assistant app.

‒ or –

Click the question mark icon in the taskbar.

2. Select My PC, select the pec c t ons tab, and then select User Guides.

To access the user guides, select Start > All Programs > HP Help and Support > HP Documentation.

Top

TouchPad

Component		Description
(1)	Pointing stick	Moves the pointer and selects or activates items on the screen.
(2)	Left pointing stick button	Functions like the left button on an external mouse.
(3)	TouchPad on/o button	Turns the TouchPad on and o .
(4)	TouchPad zone	Reads your nger gestures to move the pointer or activate
		items on the screen.
(5)	Left TouchPad button	Functions like the left button on an external mouse.
(6)	Right pointing stick button	Functions like the right button on an external mouse.
(7)	Center pointing stick button	Functions like the center button on an external mouse.
(8)	Center TouchPad button	Functions like the center button on an external mouse.
(9)	Right TouchPad button	Functions like the right button on an external mouse.

8 Chapter 2 External component identi cation

Lights

Component		Description
(1)	Power light	●	On: The computer is on.
		●	Blinking: The computer is in the Sleep state, a power-saving
			state. The computer shuts o power to the display and
			other unneeded components.
		●	: The computer is o or in Hibernation. Hibernation is a
			power-saving state that uses the least amount of power.
(2)	Caps lock light	On: Caps lock is on, which switches the key input to all capital
		letters.
(3)	Microphone mute light	●	Amber: microphone sound is o .
		●	: microphone sound is on.
(4)	Num lock light	On: Num lock is on.
(5)	Wireless light	On: An integrated wireless device, such as a wireless local area
		network (WLAN) device and/or a Bluetooth® device, is on.
		NOTE: On some models, the wireless light is amber when all
		wireless devices are o .
(6)	Mute light	●	Amber: Computer sound is o .
		●	: Computer sound is on.
(7)	TouchPad light	●	On: The TouchPad is o .
		●	: The TouchPad is on.

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Buttons and n erpr nt reader

Component		Description
(1)	Power button	●	When the computer is o , press the button to turn on the
			computer.
		●	When the computer is on, press the button briefly to initiate
			Sleep.
		●	When the computer is in the Sleep state, press the button
			briefly to exit Sleep.
		●	When the computer is in Hibernation, press the button
			briefly to exit Hibernation.
		CAUTION: Pressing and holding down the power button results
		in the loss of unsaved information.
		If the computer has stopped responding and shutdown
		procedures are ine ective, press and hold the power button for at
		least 5 seconds to turn o the computer.
		To learn more about your power settings in Windows 10, see your
		power options.
		▲	Type power in the taskbar search box, and then select
			Power and sleep settings.
			‒ or –
			Right-click the Start button, and then select Power
			Options.
		To learn more about your power settings in Windows 7, select
		Start > Control Panel > System and Security > Power Options.
(2)	Wireless button	Turns the wireless feature on or o but does not establish a
		wireless connection.

10 Chapter 2 External component identi cation

Component		Description
		A wireless network must be set up before a wireless connection is
		possible.
(3)	Volume mute button	Mutes and restores speaker sound.
(4)	Fingerprint reader (select products only)	Allows a ngerprint logon to Windows, instead of a password
		logon.

Special function keys

Component		Description
(1)	esc key	Displays system information when pressed in combination with
		the fn key.
(2)	fn key	Executes frequently used system functions when pressed in
		combination with a function key, the num lock key, the esc key,
		or the fn+b.
(3)	Windows key	Windows 10:
		Opens the Start menu.
		NOTE: Pressing the Windows key again will close the Start
		menu.
		Windows 7:
		Displays the Windows Start menu.
(4)	Function keys	Executes frequently used system functions when pressed in
		combination with the fn key.
(5)	num lock key	Turns the integrated numeric keypad on and o .
(6)	Integrated numeric keypad	A separate keypad to the right of the alphabet keyboard that
		enables you to add, subtract, and perform other numeric tasks.
		When num lock is on, the integrated keypad can be used like an
		external numeric keypad.

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Front

Component		Description
(1)	Wireless light	On: An integrated wireless device, such as a wireless local
		area network (WLAN) device and/or a Bluetooth device is
		on.
		NOTE: On some models, the wireless light is amber when
		all wireless devices are o .
(2)	Power light	●	On: The computer is on.
		●	Blinking: The computer is in the Sleep state, a power-
			saving state. The computer shuts o power to the
			display and other unneeded components.
		●	: The computer is o or in Hibernation.
			Hibernation is a power-saving state that uses the
			least amount of power.
(3)	Battery light	When AC power is connected:
		●	White: The battery charge is greater than 90 percent.
		●	Amber: The battery charge is from 0 to 90 percent.
		●	: The battery is not charging.
(4)	Drive light	●	Blinking white: The storage device is being accessed.
		●	Amber: HP 3D DriveGuard has temporarily parked the
			storage device.
(5)	Speakers	Produce sound.

12 Chapter 2 External component identi cation

Left

Component		Description
(1)	Security cable slot	Attaches an optional security cable to the computer.
		NOTE: The security cable is designed to act as a deterrent, but
		it may not prevent the computer from being mishandled or
		stolen.
(2)	RJ-45 (network) jack/status lights	Connects a network cable.
		●	Green (left): The network is connected.
		●	Amber (right): Activity is occurring on the network.
(3)	External monitor port	Connects an external VGA monitor or projector.
(4)	USB 3.0 charging (powered) port	Connects an optional USB device, such as a keyboard, mouse,
		external drive, printer, scanner or USB hub. Standard USB ports
		will not charge all USB devices or will charge using a low current.
		Some USB devices require power and require you to use a
		powered port.
		NOTE: USB charging ports can also charge select models of
		cell phones and MP3 players, even when the computer is o .
(5)	Memory card reader (select products only)	Reads optional memory cards that store, manage, share, or
		access information.

Left 13

Right

Component		Description
(1)	Smart card reader	Supports optional smart cards.
(2)	Audio-out (headphone)/Audio-in (microphone)	Connects optional powered stereo speakers, headphones,
	combo jack	earbuds, a headset, or a television audio cable. Also connects an
		optional headset microphone. This jack does not support
		optional microphone-only devices.
		WARNING! To reduce the risk of personal injury, adjust the
		volume before putting on headphones, earbuds, or a headset.
		For additional safety information, refer to the Regulatory,
		Safety, and Environmental Notices.
		To access this guide in Windows 10:
		1.	Type support in the taskbar search box, and then select
			the HP Support Assistant app.
			‒ or –
			Click the question mark icon in the taskbar.
		2.	Select My PC, select the pec	c t ons tab, and then
			select User Guides.
		To access the user guides in Windows 7, select Start > All
		Programs > HP Help and Support > HP Documentation.
		NOTE: When a device is connected to the jack, the computer
		speakers are disabled.
		NOTE: Be sure that the device cable has a 4-conductor
		connector that supports both audio-out (headphone) and
		audio-in (microphone).
(3)	USB 3.0 ports	Connect optional USB devices, such as a keyboard, mouse,
		external drive, printer, scanner or USB hub.
(4)	HDMI port	Connects an optional video or audio device, such as a high-
		de	nition television, any compatible digital or audio
		component, or a high-speed High De		nition Multimedia
		Interface (HDMI) device.
(5)	USB Type-C (Thunderbolt–3–enabled) ports	Connect any USB device with a Type-C connector.
		NOTE: USB Type-C ports charge products such as cell phones,
		laptops, tablets, and MP3 players, even when the computer is
		o . Also, some USB Type-C ports connect DisplayPort, VGA,
		HDMI, Thunderbolt and other video devices to provide video
		output.

NOTE: Adapters (purchased separately) may be required.

14 Chapter 2 External component identi cation

Component		Description
(6)	Power connector	Connects an AC adapter.
(7)	Battery light	When AC power is connected:
		●	White: The battery charge is greater than 90 percent.
		●	Amber: The battery charge is from 0 to 90 percent.
		●	: The battery is not charging.

When AC power is disconnected (battery not charging):

● Blinking amber: The battery has reached a low battery level. When the battery has reached a critical battery level, the battery light begins blinking rapidly.

●	: The battery is not charging.

Bottom

Component		Description
(1)	Speakers	Produce sound.
(2)	Vents	Enable airflow to cool internal components.
		NOTE: The computer fans start up automatically to cool
		internal components and prevent overheating. It is normal
		for the internal fans to cycle on and o during routine
		operation.

Bottom 15

Labels

The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, or on the back of the display.

●Service label—Provides important information to identify your computer. When contacting support, you will probably be asked for the serial number, and possibly for the product number or the model number. Locate these numbers before you contact support.

Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer.

Component

(1)Serial number

(2)Product number

(3)Warranty period

(4)Model number (select products only)

Component

(1)Model name (select products only)

(2)Product number

(3)Serial number

(4)Warranty period

●Regulatory label(s)—Provide(s) regulatory information about the computer.

●Wireless certi cation label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.

16 Chapter 2 External component identi cation

3Illustrated parts catalog

Computer major components

Computer major components 17

Item	Component	Spare part number
(1)	Display assembly (Touch screen; FHD, UWVA; includes webcam)	848265-001

(2)Display assembly (Non-touch; UHD, UWVA)

For more display assembly spare part information, see Display assembly subcomponents on page 21

	Non-touch, without webcam		848257-001
	Non-touch, with webcam		848258-001
(3)	Keyboard (backlit; includes touchpad and keyboard cables)		848311-xx1
	For a list of keyboard country codes, see Keyboard on page 49.
	The pointing stick cable is available in the Cable Kit using spare part number 848244-001.
(4)	Top cover (includes thermal pad)		850147-001
(5)	RTC battery (includes cable and double-sided adhesive)		848234-001
(6)	LED board		848246-001
(7)	Touchpad module		850944-001
	The touchpad module cable is available in the Cable Kit using spare part number 848244-001.
(8)	Graphics board (includes replacement thermal material)
	NVIDIA Quadro M1000M graphics board		848261-001
	NVIDIA Quadro M2000M graphics board		848262-001
	NVIDIA Quadro M600M graphics board		910536-001
	AMD FirePro W5170M graphics board		848263-001
(9)	Hard drive/solid-state drive (does not include drive bracket or screws)
	Hard drives
	●	1-TB, 5400-rpm, hybrid 8 GB	924036-853
	●	1-TB, 5400-rpm	762990-003
	●	500-GB, 5400-rpm, hybrid 8 GB	732000-003
	●	500-GB, 7200-rpm	703267-003
	●	500-GB, 5400-rpm, FIPS	820572-003
	●	500-GB, 7200-rpm, self-encrypting	820573-003
	Solid–state drive
	●	1-TB, SATA, TLC	929512-001
	●	256-GB, SATA, TLC	848239-001
	Hard Drive Hardware Kit (not illustrated, includes hard drive bracket and screws)		848231-001
(10)	Battery (9-cell, 90-WHr, 2.635-AHr, li-ion)		808452-002
(11)	Smart card reader		848245-001
	The smart card reader bracket is available in the Bracket Kit, spare part number 848232-001.
(12)	Thermal board		not spared

18 Chapter 3 Illustrated parts catalog