HP ZBook Power G7 Users guide

Maintenance and Service Guide

SUMMARY

This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.

© Copyright 2020 HP Development Company,

L.P.

AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Core, Thunderbolt, vPro, and Xeon are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. NVIDIA and Quadro are trademarks and/or registered trademarks of NVIDIA Corporation in the U.S. and other countries. USB Type-C and USB-C are registered trademarks of USB Implementers Forum. DisplayPort™ and the DisplayPort™ logo are trademarks owned by the Video Electronics Standards Association (VESA©) in the United States and other countries.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: September 2020

Document Part Number: M18835-001

Product notice

This guide describes features that are common to most models. Some features may not be available on your computer.

Not all features are available in all editions or versions of Windows. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Windows functionality. Windows 10 is automatically updated, which is always enabled. ISP fees may apply and additional requirements may apply over time for updates. Go to http://www.microsoft.com for details.

To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to nd your product. Then select Manuals.

Software terms

By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of your seller.

For any further information or to request a full refund of the price of the computer, please contact your seller.

Safety warning notice

Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described.

WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the useraccessible surface temperature limits de ned by applicable safety standards.

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Safety warning notice

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Table of contents

1 Product description ..................................................................................................................................................................................	1
2 Components ..............................................................................................................................................................................................	7
Right ...........................................................................................................................................................................................	7
Left ..............................................................................................................................................................................................	8
Display ........................................................................................................................................................................................	9
Touchpad components ..........................................................................................................................................................	10
Button, speakers, and ngerprint reader ...........................................................................................................................	11
Special keys .............................................................................................................................................................................	13
3 Illustrated parts catalog ........................................................................................................................................................................	17
Computer major components ..............................................................................................................................................	17
Display assembly subcomponents .....................................................................................................................................	26
Mass storage devices ............................................................................................................................................................	28
Cables .......................................................................................................................................................................................	28
Miscellaneous parts ...............................................................................................................................................................	29
4 Removal and replacement procedures preliminary requirements ................................................................................................	31
Tools required .........................................................................................................................................................................	31
Service considerations ..........................................................................................................................................................	32
Plastic parts ........................................................................................................................................................	32
Cables and connectors .....................................................................................................................................	32
Drive handling ....................................................................................................................................................	32
Workstation guidelines .....................................................................................................................................	32
Electrostatic discharge information ....................................................................................................................................	34
Generating static electricity .............................................................................................................................	34
Preventing electrostatic damage to equipment ...........................................................................................	35
Personal grounding methods and equipment ..............................................................................................	35
Grounding the work area ..................................................................................................................................	35
Recommended materials and equipment .....................................................................................................	36
Packaging and transporting guidelines ..............................................................................................................................	36

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5 Removal and replacement procedures for authorized service provider parts ............................................................................	39
Component replacement procedures .................................................................................................................................	40
Preparation for disassembly ...........................................................................................................................	40
Bottom cover ......................................................................................................................................................	40
Battery .................................................................................................................................................................	41
Memory module ................................................................................................................................................	43
Solid-state drive ................................................................................................................................................	44
Fans .....................................................................................................................................................................	45
Display assembly ...............................................................................................................................................	46
Sensor board cable ...........................................................................................................................................	54
Sensor board ......................................................................................................................................................	55
Fingerprint reader module cable ....................................................................................................................	56
Fingerprint reader module ...............................................................................................................................	57
RTC battery .........................................................................................................................................................	58
Touchpad cable ..................................................................................................................................................	59
NFC module cable ..............................................................................................................................................	59
NFC module ........................................................................................................................................................	60
Card reader board cable ...................................................................................................................................	61
Card reader board .............................................................................................................................................	62
System board .....................................................................................................................................................	64
Heat sink .............................................................................................................................................................	68
Touchpad ............................................................................................................................................................	70
Speakers .............................................................................................................................................................	71
6 Troubleshooting guide ..........................................................................................................................................................................	73
Resources ................................................................................................................................................................................	73
General troubleshooting steps ............................................................................................................................................	75
Identify the issue ...............................................................................................................................................	76
1. Understand the issue ...............................................................................................................	77
Boot up sequence ....................................................................................................	77
Failure classi cation .................................................................................................	78
2. Examine the environment .......................................................................................................	80
3. Perform a visual inspection of hardware ..............................................................................	80
4. Update BIOS and drivers ..........................................................................................................	82
Manually updating BIOS and drivers .....................................................................	82
Remotely deploying the BIOS and drivers ............................................................	82
Analyze the issue ...............................................................................................................................................	83
5. Remove or uninstall recently added hardware, software .................................................	83
6. HP Hardware Diagnostics and Tools .....................................................................................	84
HP PC Hardware Diagnostics (UEFI) ......................................................................	84
HP BIOS Con guration Utility (BCU) .......................................................................	85

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HP Image Diagnostic Tool .......................................................................................	86
HP Thermal Monitor .................................................................................................	86
Non HP diagnostics tools ........................................................................................	86
7. Status lights, blinking light codes, troubleshooting lights, and POST error
messages .......................................................................................................................................	87
Status lights ..............................................................................................................	87
Blinking light codes ..................................................................................................	87
POST error messages ..............................................................................................	88
Resolve the issue ...............................................................................................................................................	90
8. Hard reset ..................................................................................................................................	90
9. Soft reset (Default Settings) ...................................................................................................	91
10. Reseat cables and connections ...........................................................................................	91
11. Test with minimum con guration .......................................................................................	93
Essential hardware con guration ..........................................................................	93
Safe mode .................................................................................................................	94
12. Test with veri ed working con guration (hardware or operating system) ..................	94
13. Replace the system board ....................................................................................................	94
Verify solution ....................................................................................................................................................	95
Helpful Hints ...........................................................................................................................................................................	96
At startup ............................................................................................................................................................	96
During operation ................................................................................................................................................	96
Consulting with HP Service ..............................................................................................................................	97
Common issues and possible solutions .............................................................................................................................	98
Power-on issues ................................................................................................................................................	99
No power ........................................................................................................................................	99
Intermittent power-on, shutdown, reboot .............................................................................	101
AC adapter issue .........................................................................................................................	102
Battery not recognized, not charging .....................................................................................	103
Battery discharges too fast .......................................................................................................	105
Burnt smell ..................................................................................................................................	105
POST ..................................................................................................................................................................	107
No video (with power) ................................................................................................................	107
Blinking lights ..............................................................................................................................	108
Diagnostic error messages .......................................................................................................	108
BIOS password ............................................................................................................................	109
Performance (OS) ............................................................................................................................................	110
Intermittent shutdown ..............................................................................................................	110
Blue screen ..................................................................................................................................	111
Freeze at Windows Logo (hang or lockup) .............................................................................	111
Electromagnetic Interference (EMI) .........................................................................................	112
No wake up ..................................................................................................................................	113

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Unresponsive ..............................................................................................................................	114
Slow performance ......................................................................................................................	115
HP Smart Adapter warning message ......................................................................................	115
Incorrect time and date .............................................................................................................	116
Display ..............................................................................................................................................................	117
Display anomalies ......................................................................................................................	118
Symptom .................................................................................................................	118
Quick check .............................................................................................................	119
HP PC Hardware Diagnostics (UEFI) for video test ...........................................	119
Display assembly diagram ...................................................................................	119
Dead pixel ....................................................................................................................................	120
No video (internal) ......................................................................................................................	120
No video (external) .....................................................................................................................	120
DisplayPort/VGA .........................................................................................................................	121
HDMI .............................................................................................................................................	121
No or bad external video via docking ......................................................................................	122
Incorrect or missing color/distorted image ............................................................................	122
Touch screen ...............................................................................................................................	123
I/O devices ........................................................................................................................................................	125
Keyboard ......................................................................................................................................	125
Keyboard pointing stick (select products only) .....................................................................	126
Keyboard backlight ....................................................................................................................	126
Touchpad .....................................................................................................................................	127
Network connectivity (RJ-45 jack) ...........................................................................................	127
Network connectivity wireless (WLAN) ...................................................................................	128
WWAN ...........................................................................................................................................	128
USB ...............................................................................................................................................	129
Smart card reader ......................................................................................................................	130
Speaker, headphone - audio issues ........................................................................................	131
Thunderbolt (TB) .........................................................................................................................	132
Storage .............................................................................................................................................................	134
Hard drive or solid-state drive not recognized ......................................................................	134
No boot to operating system (no read-write error) ..............................................................	135
Read-write error .........................................................................................................................	136
Slow performance ......................................................................................................................	137
Blue screen (BSOD) error ...........................................................................................................	137
Noisy hard drive ..........................................................................................................................	137
Mechanical ........................................................................................................................................................	139
Noise (sound) ..............................................................................................................................	139
Fan runs constantly ....................................................................................................................	139
Thermal shutdown (hot) ...........................................................................................................	141

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Additional information ........................................................................................................................................................	143
Acronyms ..........................................................................................................................................................	143
Blinking lights and boot error codes ............................................................................................................	144
Processor not executing code ..................................................................................................	144
BIOS recovery code unable to nd valid BIOS recovery image ............................................	144
Memory module error ................................................................................................................	144
Graphics Controller Error (No Controller) ................................................................................	145
Failure System Board Error .......................................................................................................	145
Intel Trusted Execution Technology (TXT) Error ...................................................................	145
Sure Start unable to nd valid BIOS Boot Block image .........................................................	145
Sure Start has identi ed a problem (Manual Recovery Policy Set) ....................................	146
POST error messages and user actions ......................................................................................................	146
Routine maintenance for performance improvement ..............................................................................	148
Common blue screen error messages ........................................................................................................	149
Error message list ......................................................................................................................	149
Bug check symbolic names ......................................................................................................	149
Microsoft general troubleshooting of Windows bug check codes ......................................	149
Use Windows Debugging Tool ......................................................................................................................	151
Windows Software Development Kit (SDK) ............................................................................	151
Display issue: pixel anomalies ......................................................................................................................	154
Cable management ........................................................................................................................................	155
Connector types ..............................................................................................................................................	157
Flex cable .....................................................................................................................................	157
Horizontal cable insertion .........................................................................................................	157
Multiple-pin horizontal connector (LVDS cable to display panel) .......................................	158
Multiple-pin vertical connector (LVDS cable to system board) ...........................................	158
7 Using Setup Utility (BIOS) ....................................................................................................................................................................	159
Starting Setup Utility (BIOS) ...............................................................................................................................................	159
Updating Setup Utility (BIOS) .............................................................................................................................................	160
Determining the BIOS version .......................................................................................................................	160
Preparing for a BIOS update ..........................................................................................................................	161
Downloading a BIOS update .....................................................................................................	161
Installing a BIOS update ............................................................................................................	161
8 Backing up, restoring, and recovering ..............................................................................................................................................	163
Backing up information and creating recovery media ...................................................................................................	164
Using Windows tools for backing up ............................................................................................................	164
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ........	164
Restoring and recovering your system ............................................................................................................................	165
Creating a system restore .............................................................................................................................	165

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Restoring and recovery methods .................................................................................................................		165
Recovering using HP Recovery media .........................................................................................................		165
Changing the computer boot order .............................................................................................................		166
Using HP Sure Recover (select products only) ...........................................................................................		166
9 Using HP PC Hardware Diagnostics ...................................................................................................................................................		167
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store ................................................		167
Customizing Remote HP PC Hardware Diagnostics UEFI settings ...............................................................................		167
10 peci cations .....................................................................................................................................................................................		169
Computer speci cations .....................................................................................................................................................		169
39.6 cm (15.6 in) display speci cations ...........................................................................................................................		171
Hard drive speci cations .....................................................................................................................................................		171
Solid-state drive speci	cations .........................................................................................................................................	172
Solid-state drive speci	cations (SATA-3) .........................................................................................................................	172
11 Statement of memory volatility ......................................................................................................................................................		175
Current BIOS steps ...............................................................................................................................................................		175
Nonvolatile memory usage ................................................................................................................................................		177
Questions and answers ......................................................................................................................................................		178
12 Power cord set requirements ..........................................................................................................................................................		181
Requirements for all countries ..........................................................................................................................................		181
Requirements for speci c countries and regions ...........................................................................................................		181
13 Recycling .............................................................................................................................................................................................		185
Index ...........................................................................................................................................................................................................		187

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1Product description

This table provides detailed product information.

Table 1-1 Product components and their descriptions

Category	Description
Product Name	HP ZBook Power G7 Mobile Workstation
	Model number: tbd
	CTO number: bd
Processor	●	Intel® Xeon™ W-10855M 2.8 GHz (max turbo
		frequency 5.1 GHz) processor (6 cores, 12 MB Intel
		Smart Cache, 45 W)
	●	Intel Core™ i9-10885H 2.4 GHz (max turbo
		frequency 5.3 GHz) processor (8 cores, 16 MB Intel
		Smart Cache, 45 W)
	●	Intel Core i7-10850H 2.7 GHz (max turbo
		frequency 5.1 GHz) processor (6 cores, 12 MB Intel
		Smart Cache, 45 W)
	●	Intel Core i7-10750H 2.6 GHz (max turbo
		frequency 5.0 GHz) processor (6 cores, 12 MB Intel
		Smart Cache, 45 W)
	●	Intel Core i5-10400H 2.6 GHz (max turbo
		frequency 4.6 GHz) processor (4 cores, 8 MB Intel
		Smart Cache, 45 W)
	●	Intel Core i5-10300H 2.5 GHz (max turbo
		frequency 4.5 GHz) processor (4 cores, 8 MB Intel
		Smart Cache, 45 W)
Graphics controller	●	NVIDIA® Quadro® T2000 N19P-Q3 graphics
		controller with Max-Q design (only on computer
		models equipped with an Intel Xeon, Intel Core i9,
		or Intel Core i7 processor)
	●	NVIDIA Quadro T1000 N19P-Q1 graphics controller
		with Max-Q design (only on computer models
		equipped with an Intel Core i9 or Intel Core i7
		processor)
	●	NVIDIA Quadro P620 N19M-Q3 graphics controller
		(only on computer models equipped with an Intel
		Core i7 or Intel Core i5 processor)
Display	39.6 cm (15.6 in), liquid crystal display (LCD), white light-
	emitting diode (WLED), UWVA

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Table 1-1 Product components and their descriptions (continued)

Category	Description
	●	Ultra high-de nition (UHD) (3840 × 2160),
		antiglare, sRGB 100, eDP 1.4 + PSR 2, low power,
		bent non-touchscreen display panel with narrow
		bezel; typical brightness: 400 nits
	●	Full high-de nition (FHD) (1920 × 1080), antiglare,
		sRGB 100, eDP 1.4 + PSR 2, low power, bent non-
		touchscreen display panel with narrow bezel,
		equipped with an HD + infrared webcam; typical
		brightness: 400 nits
	●	FHD (1920 × 1080), antiglare, sRGB 100, eDP 1.4 +
		PSR 2, low power, bent non-touchscreen display
		panel with narrow bezel, equipped with an HD
		webcam; typical brightness: 400 nits
	●	FHD (1920 × 1080), antiglare, sRGB 100, eDP 1.4 +
		PSR 2, low power, bent non-touchscreen display
		panel with narrow bezel; typical brightness: 400
		nits
	●	FHD (1920 × 1080), antiglare, 45%, eDP 1.2
		without PSR, bent touchscreen display panel with
		narrow bezel; typical brightness: 250 nits
	●	FHD (1920 × 1080), antiglare, 45% eDP, bent
		touchscreen display panel with narrow bezel,
		equipped with an HD webcam; typical brightness:
		250 nits
	●	FHD (1920 × 1080), antiglare, 45%, eDP 1.2
		without PSR, bent non-touchscreen display panel
		with narrow bezel; typical brightness: 250 nits
	●	FHD (1920 × 1080), antiglare, 45%, eDP, bent non-
		touchscreen display panel with narrow bezel;
		typical brightness: 250 nits
	●	FHD (1920 × 1080), antiglare, 45%, eDP, bent non-
		touchscreen display panel with narrow bezel,
		equipped with an HD + infrared webcam; typical
		brightness: 250 nits
	●	FHD (1920 × 1080), antiglare, 45%, eDP, bent non-
		touchscreen display panel with narrow bezel,
		equipped with an HD webcam; typical brightness:
		250 nits
Memory	Two nonaccessible memory module slots supporting up
	to 64 GB of RAM
	DDR4-3200 and DDR4-2600 dual-channel support
	Supports the following con gurations:
	●	64 GB – available on all computer models
		32 × 2 @ DDR4-3200 1.2 V SODIMM
	●	48 GB – available on all computer models
		32 × 1 + 16 × 1 @ DDR4-3200 1.2 V SODIMM

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Table 1-1 Product components and their descriptions (continued)

Category	Description
	●	32 GB
		32 × 1 @ DDR4-3200 1.2 V SODIMM – available on
		all computer models
		16 × 2 @ DDR4-3200 1.2 V SODIMM – available on
		all computer models
		16 × 2 @ DDR4-2666 1.2 V SODIMM ECC –
		available only on computer models equipped with
		an Intel Xeon processor
	●	24 GB
		16 × 1 + 8 × 1 @ DDR4-3200 1.2 V SODIMM –
		available on all computer models
		16 × 1 + 8 × 1 @ DDR4-2666 1.2 V SODIMM ECC –
		available on all computer models
	●	16 GB
		16 × 1 @ DDR4-3200 1.2 V SODIMM – available on
		all computer models
		16 × 1 @ DDR4-2666 1.2 V SODIMM ECC –
		available only on computer models equipped with
		an Intel Xeon processor
		8 × 2 @ DDR4-3200 1.2 V SODIMM – available on
		all computer models
		8 × 2 @ DDR4-2666 1.2 V SODIMM ECC – available
		only on computer models equipped with an Intel
		Xeon processor
	●	8 GB
		8 × 1 @ DDR4-3200 1.2 V SODIMM – available on
		all computer models
		8 × 1 @ DDR4-2666 1.2 V SODIMM ECC – available
		only on computer models equipped with an Intel
		Xeon processor
Primary storage	M.2 solid-state drive:
	● 512 GB, M.2 2280, Peripheral Component
		Interconnect Express (PCIe)-3×4, Non-Volatile
		Memory Express (NVMe), Secure Seal (SS) solid-
		state drive with three-layer cell (TLC)

● 512 GB, M.2 2280, PCIe, NVMe, self-encrypted (SED) solid-state drive with TLC OPAL2

● 256 GB, M.2 2280, Peripheral Component Interconnect Express (PCIe)-3×4, Non-Volatile Memory Express (NVMe), Secure Seal (SS) solidstate drive with three-layer cell (TLC)

● 256 GB, M.2 2280, PCIe, NVMe, self-encrypted (SED) solid-state drive with TLC OPAL2

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Table 1-1 Product components and their descriptions (continued)

Category	Description
	Solid-state drive:
	●	2 TB, 2280, PCIe-3×4, NVMe, SS solid-state drive
		with TLC
	●	1 TB, 2280, PCIe-3×4, NVMe, SS solid-state drive
		with TLC
	●	512 GB, 2280, PCIe-3×4, NVMe, SED solid-state
		drive with TLC OPAL2
Audio and video	Integrated HD Camera: (on select models)
	Infrared (on select models)
	Dual-array, world-facing, digital microphone
Wireless	Wireless Local Area Network (WLAN):
	Intel Wi-Fi 6 AX201 ax 2×2 + Bluetooth® 5.0 MU-MIMO
	M.2 1216 vPro® 160 MHz MIPI + BRI WW with 2 antennas
Near eld communication (NFC)	NFC Mirage WNC XRAV-1
Keyboard/pointing devices	Standard notebook keyboard with clickpad, numeric
	keypad, and backlight, spill-resistant
Power requirements	Battery: 6 cell, 83 WHr long life, PL Fast Charge
	HP Smart AC adapters:
	150 watt AC adapter HP Smart (PFC, 4.5 mm, slim
	barrel)
	120 watt AC Adapter HP Smart (PFC, 4.5 mm, slim
	barrel)
	Power cord:
	C5, 1.0 m (3.3 ft), conventional with sticker
	C5, 1.0 m (3.3 ft), premium with sticker
Security	Integrated ngerprint reader and SmartCard reader

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Table 1-1 Product components and their descriptions (continued)

Category	Description
Operating system	●	Windows® 10 Enterprise 64
	●	Windows 10 Enterprise 64 LTSC 1809 (RS5)
	●	Windows 10 Home 64
	●	Windows 10 Home 64 Advanced
	●	Windows 10 Home 64 Advanced Single Language
	●	Windows 10 Home 64 High-End Chinese Market
		CPPP
	●	Windows 10 Home 64 Plus Single Language
	●	Windows 10 Home 64 Plus Single Language Africa
		Market PPP
	●	Windows 10 Home 64 Plus Single Language APAC
		EM PPP
	●	Windows 10 Home 64 Plus Single Language India
		Market PPP
	●	Windows 10 Home 64 Plus Single Language
		Indonesia Market PPP
	●	Windows 10 Professional 64 CBB 1903
	●	Windows 10 Professional 64
	●	Windows 10 Professional 64 CBB 1909
	●	Windows 10 Professional 64 Chinese Market
	●	Windows 10 Professional 64 for Workstations Plus
	●	Windows 10 Professional 64 for Workstations Plus
		Chinese Market
	●	Windows 10 Professional 64 High End
	●	Windows 10 Professional 64 High End Chinese
		Market
	●	FreeDOS®
Serviceability	End user replaceable part: AC adapter

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2Components

Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work.

Right

Use the illustration and table to identify the components on the right side of the computer.

Table 2-1 Right-side components and their descriptions

Component		Description
(1)	Audio-out (headphone)/Audio-in (microphone)	Connects optional powered stereo speakers, headphones,
	combo jack	earbuds, a headset, or a television audio cable. Also connects an
		optional headset microphone. This jack does not support optional
		standalone microphones.
		WARNING! To reduce the risk of personal injury, adjust the
		volume before putting on headphones, earbuds, or a headset. For
		additional safety information, see the Regulatory, Safety, and
		Environmental Notices.
		To access this guide:
		▲ Type HP Documentation in the taskbar search box, and
		then select HP Documentation.
		NOTE: When a device is connected to the jack, the computer
		speakers are disabled.
(2)	USB SuperSpeed port	Connects a USB device, provides high-speed data transfer, and
		(for select products) charges small devices when the computer is
		on or in Sleep mode.
(3)	USB SuperSpeed port with HP Sleep and Charge	Connects a USB device, provides high-speed data transfer, and
		charges small devices, even when the computer is o .

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Right 7

Table 2-1 Right-side components and their descriptions (continued)

Component		Description
(4)	USB Type-C® Thunderbolt™ port with HP Sleep	Connects a USB device, provides high-speed data transfer, and
	and Charge	charges small devices, even when the computer is o .
		– and –
		Connects a display device that has a USB Type-C connector,
		providing DisplayPort™ output.
		NOTE: Your computer might also support a Thunderbolt docking
		station.
		NOTE: Cables, adapters, or both (purchased separately) might
		be required.
(5)	Power connector	Connects an AC adapter.
(6)	Battery light	When AC power is connected:
		●	White: The battery charge is greater than 90%.
		●	Amber: The battery charge is from 0 to 90%.
		●	O : The battery is not charging.
		When AC power is disconnected (battery not charging):
		●	Blinking amber: The battery has reached a low battery level.
			When the battery has reached a critical battery level, the
			battery light begins blinking rapidly.
		●	O : The battery is not charging.

Left

Use the illustration and table to identify the components on the left side of the computer.

Table 2-2 Left-side components and their descriptions

Component		Description
(1)	Security cable slot	Attaches an optional security cable to the computer.
		NOTE: The security cable is designed to act as a deterrent, but it
		might not prevent the computer from being mishandled or stolen.

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Table 2-2 Left-side components and their descriptions (continued)

Component		Description
(2)	RJ-45 (network) jack/status lights	Connects a network cable.
		●	Green (left): The network is connected.
		●	Amber (right): Activity is occurring on the network.
(3)	USB SuperSpeed powered port	Connects and supplies power to a USB device, provides high-
		speed data transfer, and (for select products) charges small
		devices when the computer is on or in Sleep mode.
(4)	HDMI port	Connects an optional video or audio device, such as a high-
		de	nition television, any compatible digital or audio component,
		or a high-speed High De nition Multimedia Interface (HDMI)
		device.
(5)	Smart card reader	Supports optional smart cards.

Display

Use the illustration and table to identify the display components.

Table 2-3 Display components and their descriptions

Component		Description
(1)	WLAN antennas*	Send and receive wireless signals to communicate with wireless local
		area networks (WLANs).

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Display 9

Table 2-3 Display components and their descriptions (continued)

Component		Description
(2)	Internal microphones	Record sound.
(3)	Camera light	On: The camera is in use.
(4)	Camera(s)	Allow(s) you to video chat, record video, and record still images. Some
		cameras also allow a facial recognition logon to Windows, instead of a
		password logon.
		NOTE: Camera functions vary depending on the camera hardware
		and software installed on your product.
(5)	Camera privacy cover (select products only)	By default, the camera lens is uncovered, but you can slide the camera
		privacy cover to block the camera's view. To use the camera, slide the
		camera privacy cover in the opposite direction to reveal the lens.
		NOTE: If you have both front-facing and rear-facing cameras, when
		one camera lens is revealed and ready to use, the other is concealed.
(6)	WWAN antennas*	Send and receive wireless signals to communicate with wireless wide
		area networks (WWANs).

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

To access this guide:

▲Type HP Documentation in the taskbar search box, and then select HP Documentation.

Touchpad components

Use the illustration and table to identify the touchpad components.

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Table 2-4 Touchpad components and their descriptions

Component		Description
(1)	Touchpad zone	Reads your nger gestures to move the pointer or activate items
		on the screen.
(2)	Left touchpad button	Functions like the left button on an external mouse.
(3)	Right touchpad button	Functions like the right button on an external mouse.

Button, speakers, and ngerprint reader

Fingerprint readers can be located on the touchpad, on a side panel of the computer, or on the top cover below the keyboard.

IMPORTANT: To verify that your computer supports ngerprint reader sign-in, type Sign-in options in the taskbar search box and follow the on-screen instructions. If Fingerprint reader is not listed as an option, then your notebook does not include a ngerprint reader.

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Table 2-5 Button, speakers, and		ngerprint reader and their descriptions
Component		Description
(1)	Speakers	Produce sound.

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Table 2-5 Button, speakers, and ngerprint reader and their descriptions (continued)

Component		Description
(2)	Power button	●	When the computer is o , press the button briefly to turn on
			the computer.
		●	When the computer is on, press the button briefly to initiate
			Sleep.
		●	When the computer is in the Sleep state, press the button
			briefly to exit Sleep (select products only).
		●	When the computer is in Hibernation, press the button briefly
			to exit Hibernation.
		IMPORTANT: Pressing and holding down the power button results
		in the loss of unsaved information.
		If the computer has stopped responding and shutdown procedures
		are ine ective, press and hold the power button for at least 4
		seconds to turn o		the computer.
		To learn more about your power settings, see your power options.
		▲	Right-click the Power meter icon		and then select
			Power Options.
(3)	Fingerprint reader (select products only)	Allows a ngerprint logon to Windows, instead of a password
		logon.
		▲	Swipe down across the ngerprint reader.
			IMPORTANT:	To prevent ngerprint logon issues, make sure
			when you register your ngerprint that all sides of your nger
			are registered by the ngerprint reader.

Special keys

Use the illustration and table to identify the special keys.

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Table 2-6 Special keys and their descriptions

Component		Description
(1)	esc key	Displays system information when pressed in combination with
		the fn key.
(2)	fn key	Executes frequently used system functions when pressed in
		combination with another key. Such key combinations are called
		hot keys.
(3)	Windows key	Opens the Start menu.
		NOTE: Pressing the Windows key again will close the Start
		menu.
(4)	Action keys	Execute frequently used system functions.
(5)	Programmable key	Executes frequently used tasks. Some tasks might not be
		available on all products.
		●	Opens an application, le, or website
		●	Enters frequently used text into a permanent clipboard
		●	Ability to change system pro les
		●	Ability to change system properties
		●	Executes user-de ned key sequences
(6)	Power button	●	When the computer is o , press the button briefly to turn on
			the computer.
		●	When the computer is on, press the button briefly to initiate
			Sleep.
		●	When the computer is in the Sleep state, press the button
			briefly to exit Sleep (select products only).
		●	When the computer is in Hibernation, press the button
			briefly to exit Hibernation.
		IMPORTANT: Pressing and holding down the power button
		results in the loss of unsaved information.
		If the computer has stopped responding and shutdown
		procedures are ine ective, press and hold the power button for at
		least 4 seconds to turn o the computer.
		To learn more about your power settings, see your power options.
		▲	Right-click the Power meter icon	and then select
			Power Options.

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Table 2-6 Special keys and their descriptions (continued)

Component		Description
(7)	num lk key	Turns the embedded numeric keypad on and o when pressed in
		combination with the fn key.
		– or –
		Turns the embedded numeric keypad on and o .
		– or –
		Alternates between the navigational and numeric functions on the
		integrated numeric keypad.
(8)	Integrated numeric keypad	A separate keypad to the right of the alphabet keyboard. When
		num lk is pressed, the integrated keypad can be used like an
		external numeric keypad.

NOTE: If the keypad function is active when the computer is turned o , that function is reinstated when the computer is turned back on.

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3Illustrated parts catalog

Use this table to determine the spare parts that are available for the computer.

Computer major components

To identify the computer major components, use this illustration and table.

NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.

NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.

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Table 3-1 Computer major component descriptions and part numbers

Item

Component

Spare part number

(1)39.6 cm (15.6 in) display assembly: The display assembly is available as spare parts at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page 26.

(2)Keyboard with backlight and clickpad for use only on computer models equipped with a graphics susbystem with discrete memory (includes backlight cable, clickpad cable, and keyboard cable):

For use in Belgium	M26112-A41
For use in Bulgaria	M26112-261
For use in Brazil	M26112-201
For use in Canada	M26112-DB1

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Table 3-1 Computer major component descriptions and part numbers (continued)

Item	Component	Spare part number
	For use in the Czech Republic and Slovakia	M26112-FL1
	For use in Denmark	M26112-081
	For use in France	M26112-051
	For use in Germany	M26112-041
	For use in Greece	M26112-151
	For use in Hungary	M26112-211
	For use in Iceland	M26112-DD1
	For use in India	M26112-D61
	For use in Israel	M26112-BB1
	For use in Italy	M26112-061
	For use in Japan	M26112-291
	For use in Latin America	M26112-291
	For use in the Netherlands	M26112-B31
	For use in Northwest Africa	M26112-FP1
	For use in Portugal	M26112-131
	For use in Romania	M26112-271
	For use in Russia	M26112-251
	For use in Saudi Arabia	M26112-171
	For use in Slovenia	M26112-BA1
	For use in South Korea	M26112-AD1
	For use in Spain	M26112-071
	For use in Sweden and Finland	M26112-B71
	For use in Switzerland	M26112-BG1
	For use in Taiwan	M26112-AB1
	For use in Thailand	M26112-281
	For use in Turkey	M26112-141
	For use in Turkey-F	M26112-541
	For use in the United Kingdom	M26112-031
	For use in the United States	M26112-001
	Keyboard with clickpad for use only on computer models equipped with a graphics susbystem with discrete memory (includes
	clickpad cable and keyboard cable):
	For use in Belgium	M26113-A41
	For use in Bulgaria	M26113-261
	For use in Brazil	M26113-201

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Table 3-1 Computer major component descriptions and part numbers (continued)

Item	Component	Spare part number
	For use in Canada	M26113-DB1
	For use in the Czech Republic and Slovakia	M26113-FL1
	For use in Denmark	M26113-081
	For use in France	M26113-051
	For use in Germany	M26113-041
	For use in Greece	M26113-151
	For use in Hungary	M26113-211
	For use in Iceland	M26113-DD1
	For use in India	M26113-D61
	For use in Israel	M26113-BB1
	For use in Italy	M26113-061
	For use in Japan	M26113-291
	For use in Latin America	M26113-291
	For use in the Netherlands	M26113-B31
	For use in Northwest Africa	M26113-FP1
	For use in Portugal	M26113-131
	For use in Romania	M26113-271
	For use in Russia	M26113-251
	For use in Saudi Arabia	M26113-171
	For use in Slovenia	M26113-BA1
	For use in South Korea	M26113-AD1
	For use in Spain	M26113-071
	For use in Sweden and Finland	M26113-B71
	For use in Switzerland	M26113-BG1
	For use in Taiwan	M26113-AB1
	For use in Thailand	M26113-281
	For use in Turkey	M26113-141
	For use in Turkey-F	M26113-541
	For use in the United Kingdom	M26113-031
	For use in the United States	M26113-001
	Keyboard with backlight and clickpad for use only on computer models equipped with a graphics susbystem with UMA
	memory (includes backlight cable, clickpad cable, and keyboard cable):
	For use in Belgium	M26110-A41
	For use in Bulgaria	M26110-261

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