Hp Zbook 17 G3 User Manual

HP ZBook 17 G3 Mobile Workstation

Maintenance and Service Guide

© Copyright 2016 HP Development Company,

L.P.

AMD and FirePro are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Thunderbolt, and Xeon are trademarks of Intel Corporation in the U.S. and other countries. NVIDIA and Quadro are trademarks and/or registered trademarks of NVIDIA Corporation in the U.S. and other countries. Qualcomm and Snapdragon are trademarks of Qualcomm Incorporated, registered in the United States and other countries, used with permission. Red Hat Enterprise Linux is a registered trademark of Red Hat, Inc. in the United States and other countries. Windows is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

For DTS patents, see http://patents.dts.com. Manufactured under license from DTS Licensing Limited. DTS, the Symbol, & DTS and the Symbol together are registered trademarks, and DTS Studio Sound is a trademark of DTS, Inc. © DTS, Inc. All Rights

Reserved .

First Edition: January 2016

Document Part number: 840922-001

Product notice

This user guide describes features that are common to most models. Some features may not be available on your computer.

Not all features are available in all editions of Windows. This computer may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows functionality. Go to http://www.microsoft.com for details.

Software terms

By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of your seller.

For any further information or to request a full refund of the price of the computer, please contact your seller.

This computer may require upgraded and/ or separately purchased hardware and/or a DVD drive to install the Windows 7 software and take full advantage of Windows 7 functionality. See http://windows.microsoft.com/en-us/ windows7/get-know-windows-7 for details.

Important Notice about Customer Self-Repair Parts

CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider parts," can damage the computer or void your warranty.

iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits de ned by the International Standard for Safety of Information Technology Equipment (IEC 60950-1).

v

vi Safety warning notice

Table of contents

1 Product description .......................................................................................................................................	1
2 External component dent c t on ..................................................................................................................	7
Right .......................................................................................................................................................................	7
Left .........................................................................................................................................................................	8
Display ....................................................................................................................................................................	9
Top ........................................................................................................................................................................	10
TouchPad ...........................................................................................................................................	10
Lights .................................................................................................................................................	11
Buttons and ngerprint reader .........................................................................................................	12
Special function keys ........................................................................................................................	13
Using the hot keys .............................................................................................................................	13
Bottom .................................................................................................................................................................	15
Front .....................................................................................................................................................................	16
Labels ...................................................................................................................................................................	17
3 Illustrated parts catalog ..............................................................................................................................	18
Computer major components ..............................................................................................................................	18
Display assembly subcomponents ......................................................................................................................	23
Miscellaneous parts .............................................................................................................................................	25
4 Removal and replacement procedures preliminary requirements ....................................................................	27
Tools required ......................................................................................................................................................	27
Service considerations .........................................................................................................................................	27
Plastic parts .......................................................................................................................................	27
Cables and connectors ......................................................................................................................	28
Drive handling ...................................................................................................................................	28
Grounding guidelines ...........................................................................................................................................	28
Electrostatic discharge damage ........................................................................................................	28
Packaging and transporting guidelines ..........................................................................	30
Workstation guidelines ................................................................................	30
5 Removal and replacement procedures for Customer Self-Repair parts .............................................................	32
Component replacement procedures ..................................................................................................................	32
Service door .......................................................................................................................................	33
Battery ...............................................................................................................................................	34

vii

Hard drive ..........................................................................................................................................	35
Solid-state drives (M.2) .....................................................................................................................	39
WLAN module ....................................................................................................................................	40
WWAN module ...................................................................................................................................	42
Memory module ................................................................................................................................	44
6 Removal and replacement procedures for authorized service provider parts ....................................................	46
Component replacement procedures ..................................................................................................................	46
RTC battery ........................................................................................................................................	47
Middle frame .....................................................................................................................................	48
Speakers ............................................................................................................................................	49
TouchPad ...........................................................................................................................................	51
Smart Card reader board ...................................................................................................................	52
Fingerprint reader board ...................................................................................................................	54
Fans ...................................................................................................................................................	55
Discrete graphics board ....................................................................................................................	56
Display LED board .............................................................................................................................	57
Heat sink ............................................................................................................................................	58
Keyboard ...........................................................................................................................................	61
System board ....................................................................................................................................	63
Display assembly ...............................................................................................................................	67
Top cover ...........................................................................................................................................	74
7 Troubleshooting guide .................................................................................................................................	75
Resources .............................................................................................................................................................	76
General troubleshooting steps ............................................................................................................................	76
Identify the issue ...............................................................................................................................	77
1. Understand the issue ..................................................................................................	77
Boot up sequence .........................................................................................	77
Failure classi cation .....................................................................................	77
2. Examine the environment ..........................................................................................	79
3. Perform a visual inspection of hardware ...................................................................	80
4. Update BIOS and drivers .............................................................................................	80
Manually updating BIOS and drivers ............................................................	80
Remotely deploying BIOS and drivers ..........................................................	80
Analyze the issue ...............................................................................................................................	80
5. Remove or uninstall recently added hardware, software ..........................................	80
6. HP Hardware Diagnostics and Tools ...........................................................................	81
HP PC Hardware Diagnostics (UEFI) .............................................................	81
HP Support Assistant (HPSA) .......................................................................	83
HP BIOS Con guration Utility (BCU) .............................................................	84

viii

HP Image Diagnostic Tool .............................................................................		84
HP Thermal Monitor .....................................................................................		84
Non HP diagnostics tools .............................................................................		84
7. Status lights, blinking light codes, troubleshooting lights, and POST error
messages ........................................................................................................................		85
Status lights ..................................................................................................		85
Blinking light codes ......................................................................................		86
POST error messages ...................................................................................		86
Power Good (Troubleshooting) lights ..........................................................		87
Resolve the issue ...............................................................................................................................		88
8. Hard reset ....................................................................................................................		88
9. Soft reset (Default Settings) .......................................................................................		89
10. Reseat cables and connections	................................................................................	89
11. Test with minimum con guration ............................................................................		90
Essential hardware con	guration ................................................................	90
Safe mode .....................................................................................................		91
12. Test with veri ed working con	guration (hardware and/or operating system) .....	91
13. Replace the system board ........................................................................................		91
Verify solution ...................................................................................................................................		92
Helpful Hints ........................................................................................................................................................		92
At startup ...........................................................................................................................................		92
During operation ...............................................................................................................................		93
Consulting with HP Service ...............................................................................................................		93
Common issues and possible solutions ..............................................................................................................		94
Power-on issues ................................................................................................................................		94
No Power .........................................................................................................................		94
Intermittent power-on, shutdown, reboot .....................................................................		96
AC adapter issue ..............................................................................................................		97
Battery not recognized, not charging .............................................................................		97
Battery discharges too fast ............................................................................................		99
Burnt smell ....................................................................................................................		100
POST ................................................................................................................................................		100
No video (with power) ...................................................................................................		100
Blinking lights ...............................................................................................................		101
Diagnostics error messages .........................................................................................		102
BIOS password ..............................................................................................................		103
Performance (OS) ............................................................................................................................		103
Intermittent shutdown .................................................................................................		104
Blue screen ....................................................................................................................		105
Freeze at Windows Logo (hang/lockup) .......................................................................		107
Electromagnetic Interference (EMI)	..............................................................................	108

ix

No wake up ....................................................................................................................	108
Unresponsive ................................................................................................................	110
Slow performance .........................................................................................................	110
HP Smart Adapter warning message ...........................................................................	111
Incorrect time and date ................................................................................................	111
Display .............................................................................................................................................	112
Display anomalies .........................................................................................................	112
Symptom ....................................................................................................	112
Quick check .................................................................................................	113
HP PC Hardware Diagnostics (UEFI) for video test .....................................	113
Display assembly diagram .........................................................................	114
Dead pixel .....................................................................................................................	114
No video (internal) ........................................................................................................	114
No video (external) .......................................................................................................	115
DisplayPort/VGA ...........................................................................................................	115
HDMI ..............................................................................................................................	115
No or bad external video via docking ...........................................................................	116
Incorrect or missing color/distorted image ..................................................................	116
Touch screen .................................................................................................................	117
I/O devices .......................................................................................................................................	118
Keyboard .......................................................................................................................	118
Keyboard point stick .....................................................................................................	119
Keyboard backlight .......................................................................................................	119
TouchPad .......................................................................................................................	120
Network Connectivity Ethernet (RJ-45 jack) ................................................................	120
Network connectivity wireless (WLAN) ........................................................................	121
WWAN ............................................................................................................................	122
USB ................................................................................................................................	123
Smart card reader .........................................................................................................	124
Speaker, headphone - audio issues ..............................................................................	125
Thunderbolt (TB) ...........................................................................................................	126
Storage ............................................................................................................................................	127
Hard drive/solid-state drive not recognized ................................................................	128
No boot to operating system (no read/write error) .....................................................	128
Read-write error ...........................................................................................................	129
Slow performance .........................................................................................................	129
Blue screen (BSOD) error ..............................................................................................	129
Noisy hard drive ............................................................................................................	130
Mechanical .......................................................................................................................................	131
Fan error message - 90B ..............................................................................................	131
Noise (sound) ................................................................................................................	132

x

Fan runs constantly ......................................................................................................		133
Thermal shutdown (hot) ...............................................................................................		134
Stuck power button ......................................................................................................		134
Additional information ......................................................................................................................................		135
Acronyms .........................................................................................................................................		135
Blinking lights and boot error codes ...............................................................................................		136
Processor not executing code ......................................................................................		136
BIOS recovery code unable to nd valid BIOS recovery image .....................................		136
Memory module error ...................................................................................................		136
Graphics Controller Error (No Controller) .....................................................................		137
Failure - System Board Error ........................................................................................		137
Intel Trusted Execution Technology (TXT) Error ..........................................................		137
Sure Start unable to	nd valid BIOS Boot Block image ................................................	137
Sure Start has identi	ed a problem (Manual Recovery Policy Set) ..............................	138
POST Error Messages and User Actions ..........................................................................................		138
Routine Maintenance for Performance Improvement ....................................................................		140
Common Blue Screen Error Messages ............................................................................................		140
Error message list .........................................................................................................		140
Bug check symbolic names ...........................................................................................		140
Microsoft general troubleshooting of Windows bug check codes ...............................		141
Use Windows Debugging Tool .........................................................................................................		141
Windows Software Development Kit (SDK) ..................................................................		142
Display Issue: Pixel Anomalies ........................................................................................................		146
Cable management .........................................................................................................................		147
Connector types ..............................................................................................................................		148
8 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 7 ........................................................................		150
Using Computer Setup .......................................................................................................................................		150
Starting Computer Setup ................................................................................................................		150
Navigating and selecting in Computer Setup .................................................................................		150
Restoring factory settings in Computer Setup ...............................................................................		151
Updating the BIOS ...........................................................................................................................		152
Determining the BIOS version ......................................................................................		152
Downloading a BIOS update .........................................................................................		152
Changing the boot order using the f9 prompt ................................................................................		153
TPM BIOS settings (select products only) .........................................................................................................		153
Using HP Sure Start (select products only) .......................................................................................................		154
9 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10 ......................................................................		155
Using Computer Setup .......................................................................................................................................		155
Starting Computer Setup ................................................................................................................		155

xi

Navigating and selecting in Computer Setup .................................................................................	155
Restoring factory settings in Computer Setup ...............................................................................	155
Updating the BIOS ...........................................................................................................................	156
Determining the BIOS version ......................................................................................	156
Downloading a BIOS update .........................................................................................	157
Changing the boot order using the f9 prompt ................................................................................	157
TPM BIOS settings (select products only) .........................................................................................................	158
Using HP Sure Start (select products only) .......................................................................................................	158
10 Using HP PC Hardware Diagnostics (UEFI) ...................................................................................................	159
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..................................................................	159
11 Backup and recovery in Windows 7 ............................................................................................................	161
Creating recovery media and backups ..............................................................................................................	161
Guidelines ........................................................................................................................................	161
Creating recovery media with HP Recovery Disc Creator ...............................................................	161
Creating recovery media ...............................................................................................	162
Backing up your information ..........................................................................................................	162
Performing a system recovery ..........................................................................................................................	163
Using the Windows recovery tools ..................................................................................................	163
Using f11 recovery tools (select models only) ...............................................................................	164
Using Windows 7 operating system media .....................................................................................	164
12 Backing up, restoring, and recovering in Windows 10 ..................................................................................	166
Creating recovery media and backups ..............................................................................................................	166
Creating HP Recovery media (select products only) .......................................................................	166
Using Windows tools .........................................................................................................................................	167
Restore and recovery .........................................................................................................................................	168
Recovering using HP Recovery Manager ........................................................................................	168
What you need to know before you get started ...........................................................	168
Using the HP Recovery partition (select products only) ..............................................	169
Using HP Recovery media to recover ............................................................................	169
Changing the computer boot order ..............................................................................	170
Removing the HP Recovery partition (select products only) .......................................	170
13 pec c t ons ..........................................................................................................................................	171
Computer speci cations ....................................................................................................................................	171
14 Statement of memory volatility ................................................................................................................	172
Nonvolatile memory usage ...............................................................................................................................	176

xii

	Questions and answers .....................................................................................................................................	178
	Using HP Sure Start (select models only) ..........................................................................................................	179
15	Power cord set requirements ....................................................................................................................	180
	Requirements for all countries ..........................................................................................................................	180
	Requirements for speci c countries and regions .............................................................................................	181
16	Recycling ................................................................................................................................................	183
Index ...........................................................................................................................................................		184

xiii

xiv

1Product description

Category	Description
Product Name	HP ZBook 17 G3 Mobile Workstation
Processors	6th Generation Intel® Core™ i7 Processor, quad-core, BGA:
	● Intel Core i7-6820HQ 2.70 GHz (up to 3.60 GHz) processor (2133 MHz, 8.0 MB L3 cache,
	45 W)
	● Intel Core i7-6700HQ 2.60 GHz (up to 3.50 GHz) processor (2133 MHz, 6.0 MB L3 cache,
	45 W)
	6th Generation Intel Core i5 Processor, quad-core, BGA:
	● Intel Core i5-6440HQ 2.60 GHz (up to 3.50 GHz) processor (2133 MHz, 6.0 MB L3 cache,
	45 W)
	6th Generation Intel Xeon® Processor, quad-core, BGA:
	● Xeon E3-1535M v5 (2.9 GHz (up to 3.8 GHz) processor (2133 MHz 8.0 MB L3 cache, 45
	W)
Chipset	Intel CM236 PCH
Graphics	Intel UMA Graphics - with shared video memory
	GT2 Integrated Graphics
	● Intel HD graphics 530, for Intel Core processors
	● Intel HD graphics P530, for Intel Xeon processors
	Can be con gured or used with a hybrid when it is GPU con gured
	Discrete MXM graphics card:
	NOTE: NVIDIA N16E cards are procured from NVIDIA as complete assembly
	● AMDTM FireProTM W6150M Strato XT GL with 4 GB GDDR5 graphics subsystem memory
	(128 MB x 32, 1.5 V, 1500 MHz, Qty 8) 128 bit FBW
	● NVIDIA® Quadro® M5000M: NVIDIA N16E-Q5 with 8 GB GDDR5 graphics subsystem
	memory (128 MB x 32, 1.35 V, 1800 MHz, Qty 16) 256 bit FBW
	● NVIDIA Quadro M4000M: NVIDIA N16E-Q3 with 4 GB GDDR5 graphics subsystem
	memory (128 MB x 32, 1.35 V, 1600 MHz, Qty 8) 256 bit FBW
	● NVIDIA Quadro M3000M: NVIDIA N16E-Q1 with 4 GB GDDR5 graphics subsystem
	memory (128 MB x 32, 1.35 V, 1600 MHz, Qty 8) 256 bit FBW
	● NVIDIA Quadro M2000M: NVIDIA N16P-Q3 with 4 GB GDDR5 graphics subsystem
	memory (128 MB x 32, 1.35 V, 1600 MHz, Qty 8) 128 bit FBW
	● NVIDIA Quadro M1000M: NVIDIA N16P-Q1 with 2 GB GDDR5 graphics subsystem
	memory (128 MB x 32, 1.35 V, 1400 MHz, Qty 4) 128 bit FBW
	Support for no discrete graphics option
	Support for hybrid (switchable) graphics
	Support for open GL
	Support for DisplayPort 1.2 (supported through ThunderboltTM 3)
	Support for AMD Enduro Technology

1

Category	Description
	Support for NVIDIA Optimus Technology
	Support through an optional HP ZBook Thunderbolt 3 Dock for up to 4 displays (discrete) or 3
	displays (UMA)
	●	Support for AMD Eye nity Technology
	● Support for NVIDIA Mosaic Technology
Panel	17.3 in, light-emitting diode (LED) backlight
	●	High de nition+ (HD+), AG, Standard Viewing Angle (SVA) (1600 x 900 resolution, 220
		nits (cd/m2), 60% CG, eDP, flat), with or without camera
	●	Full-high de nition (FHD), AntiGlare (AG), Ultra-Wide Viewing Angle (UWVA), (1920 x
		1080 resolution, 300 nits (cd/m2), 72% CG, eDP), flat screen with or without camera
	●	Full-high de nition (FHD), AntiGlare (AG), Ultra-Wide Viewing Angle (UWVA), (1920 x
		1080 resolution, 300 nits (cd/m2), 72% CG, eDP), slim touch screen with camera (not
		available with WWAN)
	●	Ultra-high de nition (UHD), AG, red-green phosphors + blue-LED, UWVA Dream Color 3,
		(3840×2160 resolution, 300 nits (cd/m2), 95% NTSC, with or without camera–Not
		available with WWAN / UMA Graphics/1 DIMM memory
	All panels are 16:9 aspect ratio
Memory	Four customer accessible/upgradeable SODIMM slots (three or four SODIMM module
	combination only available with Quad Core processors)
	Support for DDR4 2133 MHz PC4-17000 dual channel memory
	Supports up to 64 GB of system RAM in the following con gurations:
	DDR4-2133 (for models with Core processors):
	● 64 GB total system memory (16384 MB x 4)
	● 32 GB total system memory (16384 MB x 2, 8192 MB x 4)
	● 16 GB total system memory (8192 MB x 2, 4096 MB x 4, 16384MB x 1)
	● 8 GB total system memory (8192 MB×1, 4096 MB×2)
	ECC DDR4-2133 (for models with Xeon processors):
	● 64 GB total system memory (16384 MB x 4)
	● 32 GB total system memory (16384 MB x 2, 8192 MB x 4)
	● 16 GB total system memory (8192 MB x 2, 16384MB x 1)
	● 8 GB total system memory (8192 MB×1)
Primary M.2 storage	M.2 (Next-Generation Form Factor [NGFF]) SS/DS Solid State Drive (SSD) (2280) SATA:
	● 512 GB SATA-3 self-encrypting drive (Opal 2)
	● 256 GB SATA-3 self-encrypting drive (Opal 2)
	PCIe SSD:
	● 1 TB Non-Volatile Memory Express (NVMe)
	●	512 GB NVMe
	●	256 GB NVMe
Secondary M.2 storage	M.2 (NGFF) SS/DS SSD (2280) SATA (only available if primary M.2 is selected):
	● 512 GB SATA-3 self-encrypting drive (Opal 2)

2Chapter 1 Product description

Category	Description
	●	256 GB SATA-3 self-encrypting drive (Opal 2)
	PCIe SSD Z Turbo Drive (not available if primary M.2 SATA drive is selected):
	●	1 TB NVMe
	●	512 GB NVMe
	●	256 GB NVMe
Primary 2.5 inch SATA storage	Primary 2.5 inch storage is not a required category if PCIe SSD is selected. Supports 3D
	DriveGuard.
	●	500 GB 7200 rpm Self Encrypting Drive (SED, FIPS-140-2) or equivalent Opal2
	●	500 GB 7200 rpm
	●	500 GB 7200 rpm Self Encrypting Drive (SED) Opal
	●	1 TB 7200 rpm
	●	500 GB 5400 rpm Hybrid 8 GB cache
Secondary 2.5 inch SATA storage	Secondary is only available if primary 2.5 inch SATA is selected. Supports 3D DriveGuard.
	●	500 GB 7200 rpm Self Encrypting Drive (SED, FIPS-140-2) or equivalent Opal2
	●	500 GB 7200 rpm
	●	500 GB 7200 rpm Self Encrypting Drive (SED) or equivalent Opal2
	●	1 TB 7200 rpm
	●	500 GB 5400 rpm Hybrid 8 GB cache
Audio and video	Stereo speakers (2)
	Dual array microphone (dual microphone con guration is tied to camera)
	Intel SST Audio (supported on Windows 10 and Windows 8.1)
	Conexant Smart Ampli er & Ambient Noise Suppression with DTS Studio SoundTM
	Integrated HD 720p webcam
	Support for no webcam option
Ethernet	Intel I219-LM 10/100/1000 Ethernet, with iAMT, with Intel I217-LM Gigabit Network
	Connection
	S3/S4/S5 wake on LAN
Wireless	WLAN
	Integrated wireless local area network (WLAN) options by way of wireless module
	Two WLAN antennas built into display assembly
	Supports no WLAN/no Bluetooth option
	Bluetooth Disabled IOPT
	Support for the following WLAN formats:
	●	Intel Dual Band Wireless 8260 802.11 AC 2x2 WiFi + Bluetooth 4.2 Combo Adapter
	●	Intel Dual Band Wireless 8260 802.11 AC 2x2 WiFi + Bluetooth 4.2 Combo Adapter, non-
		vPro

WWAN (select products only)

Supports no WWAN option

3

Category	Description
	Supports after market WWAN option
	●	HP lt4120 Qualcomm® Snapdragon™ X5 LTE Mobile Broadband Module LTE/EVDO/HSPA
		+ Gobi™ 4G Mobile Broadband Module
	●	HP hs3110 HSPA+ Intel® Mobile Broadband Module
	WPAN Bluetooth
	BT 4.2 only supported via combo card
External media cards	Integrated SD UHS-II flash media slot
	Supports SD, SDHC, SDXC
Ports	●	VGA (Dsub 15 pin) supporting:
		◦	1920 x 1200 external resolution @ 75Hz
		◦	Hot Plug / Unplug and auto detect
	●	Multi-Pin AC Port
	●	Audio-out (headphone)/Audio-in (microphone) combo jack
	●	RJ-45 (Ethernet)
	●	USB Type-C Thunderbolt (2)
	●	USB 3.0 (3)
	●	USB 3.0 charging
	●	HDMI
Docking	Docking support for HP Advanced Docking Station
Keyboard/pointing devices	Keyboard

Full-sized Chiclet (Island-style) keyboard with separate numeric keypad

Spill resistant with drain

Backlit

Windows 10 Dual Point (3 pick buttons pointing stick x 3 pick buttons TouchPad)

DuraKeys

TouchPad

	●	On/o	button
	●	Glass with chemical etched surface
	●	Taps enabled by default
	●	Gestures enabled by default:
		◦	-	nger scrolling
		◦	-	nger zoom (pinch)
	●	Image sensor TouchPad
Power requirements	AC adapter
	●	200 W, HP Smart Adapter, slim
	Battery
	●	6 cell HP Long Life Prismatic 96 Whr (4.21 Ahr) Li-ion battery

4Chapter 1 Product description

Category	Description
	Power cord (localized)
	3 wire plug, 1.8 m (with ground pin)
Security	Support security lock
	Trusted platform module (TPM) 9760 1.2/2.0 (In		neon; soldered down)
	Fingerprint reader (select products only)
	Integrated Smart Card Reader
	BIOS preboot power on - BIOS option (password,		ngerprint)
	Drive Encryption preboot option ( ngerprint, password, Smart Card)
Operating system	Preinstalled:
	●	Windows 10 Home 64 High-end, Threshold 2
	●	Windows 10 Home 64 High-end Single Language, Threshold 2
	●	Windows 10 Home 64 Chinese Market (CPPP), Threshold 2
	●	Windows 10 Pro 64, Threshold 2
	●	Windows 10 Pro 64 Downgrade Windows 7
	●	Windows 7 Pro 64, Service Pack 1
	●	FreeDOS 2.0

Restore media-DRDVD/SRDVD:

●DRDVD Windows 10 (available with any Windows 10 operating system and required with any Windows 10 Downgrade operating system)

●DRDVD Windows 7 service pack 1 (available with any Windows 7 or Windows 10 Downgrade operating system)

Restore media-OSDVD:

●Windows 10 Professional 64, Threshold 2 (only available and required with Windows 10 Downgrade operating system; not available in People’s Republic of China or Asia )

●Windows 7 Service Pack 1 (available with any Windows 7 Professional or Windows 10 Downgrade operating system; not available in the People’s Republic of China or Asia)

●For service only—Windows 8.1 Professional 64-bit, Windows 8.1 64-bit, Windows 8.1

Country peci c 64-bit, and Windows 8.1 Emerging Market 64-bit

ert ed

●Microsoft WHQL

Supported:

●Red Hat® Enterprise Linux (RHEL) 6.x 64 bit

●Red Hat Enterprise Linux (RHEL) 7.x 64 bit

Web-only support:

●Windows 10 Enterprise

●Windows 7 Enterprise 64, service pack 1

●Windows 8.1 Enterprise 64

●Windows 8.1 Pro 64

●Windows 8.1 EM 64

5

Category	Description
	● Windows 8.1 ML 64
	● Windows 8.1 CH 64
Serviceability	End user replaceable parts:
	●	AC adapter
	●	Battery (system)
	●	Memory modules
	●	Hard drives/SSD
	● M.2 Solid-state drives
	●	WLAN module
	●	WWAN module

6Chapter 1 Product description

2 External component dent c t on

Right

Component		Description
(1)	Smart card reader	Supports optional Smart cards.
(2)	Audio-out (headphone)/Audio-in (microphone)	Connects optional powered stereo speakers, headphones,
	combo jack	earbuds, a headset, or a television audio cable. Also connects an
		optional headset microphone. This jack does not support
		optional standalone microphones.
		WARNING! To reduce the risk of personal injury, adjust the
		volume before putting on headphones, earbuds, or a headset.
		For additional safety information, refer to the Regulatory,
		Safety, and Environmental Notices.
		NOTE: When a device is connected to the jack, the computer
		speakers are disabled.
(3)	USB 3.0 port	Connects an optional USB device, such as a keyboard, mouse,
		external drive, printer, scanner or USB hub.
(4)	HDMI port	Connects an optional video or audio device, such as a high-
		de nition television, any compatible digital or audio
		component, or a high-speed High De nition Multimedia
		Interface (HDMI) device.
(5)	External monitor port	Connects an external VGA monitor or projector.
(6)	USB Type-C (Thunderbolt-3-enabled) ports (2)	Connect any USB device with a Type-C connector.
		NOTE: USB Type-C ports charge products such as cell phones,
		laptops, tablets, and MP3 players, even when the computer is
		o . Also, some USB Type-C ports connect DisplayPort, VGA,

HDMI, ThunderboltTM, and other video devices to provide video output.

NOTE: Adapters (purchased separately) may be required.

Right 7

Component		Description
(7)	Power connector	Connects an AC adapter.
(8)	Battery light	When AC power is connected:
		●	White: The battery charge is greater than 90 percent.
		●	Amber: The battery charge is from 0 to 90 percent.
		●	O : The battery is not charging.
		When AC power is disconnected (battery not charging):
		●	Blinking amber: The battery has reached a low battery
			level. When the battery has reached a critical battery level,
			the battery light begins blinking rapidly.
		●	O : The battery is not charging.

Left

Component		Description
(1)	Security cable slot	Attaches an optional security cable to the computer.
		NOTE: The security cable is designed to act as a deterrent, but
		it may not prevent the computer from being mishandled or
		stolen.
(2)	RJ-45 (network) jack/status lights	Connects a network cable.
		●	Green (left): The network is connected.
		●	Amber (right): Activity is occurring on the network.
(3)	USB 3.0 ports (2)	Connect an optional USB device, such as a keyboard, mouse,
		external drive, printer, scanner or USB hub.
(4)	USB 3.0 charging (powered) port	Connects an optional USB device, such as a keyboard, mouse,
		external drive, printer, scanner or USB hub. Standard USB ports
		will not charge all USB devices or will charge using a low current.
		Some USB devices require power and require you to use a
		powered port.

8 Chapter 2 External component identi cation

Component		Description
		NOTE: USB charging ports can also charge select models of
		cell phones and MP3 players, even when the computer is o .
(5)	Memory card reader	Reads optional memory cards that store, manage, share, or
		access information.

Display

Component		Description
(1)	WLAN antennas*	Send and receive wireless signals to communicate with wireless local
		area networks (WLANs). The antennas for your product will be
		located within this area.
(2)	WWAN antennas (select products only)*	Send and receive wireless signals to communicate with wireless wide
		area networks (WWANs).
(3)	Internal microphones (2)	Record sound.
(4)	Webcam light (select products only)	On: The webcam is in use.
(5)	Webcam (select products only)	Records video and captures photographs. Some models allow you to
		video conference and chat online using streaming video.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

Display 9

Top

TouchPad

Component		Description
(1)	Pointing stick	Moves the pointer and selects or activates items on the screen.
(2)	Left pointing stick button	Functions like the left button on an external mouse.
(3)	TouchPad on/o button	Turns the TouchPad on and o .
(4)	TouchPad zone	Reads your nger gestures to move the pointer or activate
		items on the screen.
(5)	Left TouchPad button	Functions like the left button on an external mouse.
(6)	Right pointing stick button	Functions like the right button on an external mouse.
(7)	Center pointing stick button	Functions like the center button on an external mouse.
(8)	Center TouchPad button	Functions like the center button on an external mouse.
(9)	Right TouchPad button	Functions like the right button on an external mouse.

10 Chapter 2 External component identi cation

Lights

Component		Description
(1)	Power light	●	On: The computer is on.
		●	Blinking: The computer is in the Sleep state, a power-saving
			state. The computer shuts o power to the display and
			other unneeded components.
		●	O : The computer is o or in Hibernation. Hibernation is a
			power-saving state that uses the least amount of power.
(2)	Caps lock light	On: Caps lock is on, which switches the key input to all capital
		letters.
(3)	Microphone mute light	●	Amber: microphone sound is o .
		●	O : microphone sound is on.
(4)	Num lock light	On: Num lock is on.
(5)	Wireless light	On: An integrated wireless device, such as a wireless local area
		network (WLAN) device and/or a Bluetooth® device, is on.
		NOTE: On some models, the wireless light is amber when all
		wireless devices are o .
(6)	Mute light	●	Amber: Computer sound is o .
		●	O : Computer sound is on.
(7)	TouchPad light	●	On: The TouchPad is o .
		●	O : The TouchPad is on.

Top 11

Buttons and n erpr nt reader

Component		Description
(1)	Power button	●	When the computer is o , press the button to turn on the
			computer.
		●	When the computer is on, press the button briefly to initiate
			Sleep.
		●	When the computer is in the Sleep state, press the button
			briefly to exit Sleep.
		●	When the computer is in Hibernation, press the button
			briefly to exit Hibernation.
		CAUTION: Pressing and holding down the power button results
		in the loss of unsaved information.
		If the computer has stopped responding and shutdown
		procedures are ine ective, press and hold the power button for at
		least 5 seconds to turn o the computer.
(2)	Wireless button	Turns the wireless feature on or o but does not establish a
		wireless connection.
		A wireless network must be set up before a wireless connection is
		possible.
(3)	Volume mute button	Mutes and restores speaker sound.
(4)	Fingerprint reader (select products only)	Allows a ngerprint logon to Windows®, instead of a password
		logon.

12 Chapter 2 External component identi cation

Special function keys

Component		Description
(1)	esc key	Displays system information when pressed in combination with
		the fn key.
(2)	fn key	Executes frequently used system functions when pressed in
		combination with a function key, the num lock key, or the esc
		key.
		See Using the hot keys on page 13.
(3)	Windows key	Opens the Start menu.
		NOTE: Pressing the Windows key again will close the Start
		menu.
(4)	num lock key	Turns the numeric keypad on and o .
(5)	Integrated numeric keypad	A separate keypad to the right of the alphabet keyboard that
		enables you to add, subtract, and perform other numeric tasks.
		When num lock is on, the integrated keypad can be used like an
		external numeric keypad.

Using the hot keys

To use a hot key:

▲Press the fn key, and then press the correct function key represented by the icons below.

Press fn+function key Description

Initiates Sleep, which saves your information in system memory. The display and other system components turn o and power is conserved.

To exit Sleep, briefly press the power button.

CAUTION: To reduce the risk of information loss, save your work before initiating Sleep.

Turns the keyboard backlight o or on.

NOTE: To conserve battery power, turn o this feature.

Switches the screen image between display devices connected to the system. For example, if a monitor is connected to the computer, repeatedly pressing this key alternates the screen image from the computer display to the monitor display to a simultaneous display on both the computer and the monitor.

Top 13

Press fn+function key Description

Decreases the screen brightness incrementally as long as you hold down the key.

Increases the screen brightness incrementally as long as you hold down the key.

Decreases speaker volume incrementally while you hold down the key.

Increases speaker volume incrementally while you hold down the key.

Mutes the microphone.

14 Chapter 2 External component identi cation

Bottom

Component		Description
(1)	Service door	Provides access to the hard drive bay, the WLAN module
		slot, the WWAN module slot, and the memory module
		slots.
		CAUTION: To prevent an unresponsive system, replace
		the wireless module only with a wireless module
		authorized for use in the computer by the governmental
		agency that regulates wireless devices in your country or
		region. If you replace the module and then receive a
		warning message, remove the module to restore computer
		functionality, and then contact support.
(2)	Service door release screws	Releases the service door.
(3)	Vents	Enable airflow to cool internal components.
		NOTE: The computer fan starts up automatically to cool
		internal components and prevent overheating. It is normal
		for the internal fan to cycle on and o during routine
		operation.
(4)	Spill drain	Allows spilled liquids, such as sodas or co ee, to drain out
		of the computer.

Bottom 15

Front

Component		Description
(1)	Wireless light	On: An integrated wireless device, such as a wireless local
		area network (WLAN) device and/or a Bluetooth® device, is
		on.
		NOTE: On some models, the wireless light is amber when
		all wireless devices are o .
(2)	Power light	●	On: The computer is on.
		●	Blinking: The computer is in the Sleep state, a power-
			saving state. The computer shuts o power to the
			display and other unneeded components.
		●	O : The computer is o or in Hibernation.
			Hibernation is a power-saving state that uses the
			least amount of power.
(3)	Battery light	When AC power is connected:
		●	White: The battery charge is greater than 90 percent.
		●	Amber: The battery charge is from 0 to 90 percent.
		●	O : The battery is not charging.
		When AC power is disconnected (battery not charging):
		●	Blinking amber: The battery has reached a low
			battery level. When the battery has reached a critical
			battery level, the battery light begins blinking
			rapidly.
		●	O : The battery is not charging.
(4)	Drive light	●	Blinking white: The hard drive is being accessed.
		●	Amber: HP 3D DriveGuard has temporarily parked the
			hard drive.
(5)	Speakers	Produce sound.

16 Chapter 2 External component identi cation