HP ZBook 14u G4 Mobile Maintenance and Service Guide

HP ZBook 14u G4 Mobile Workstation

Maintenance and Service Guide

© Copyright 2017 HP Development Company,

L.P.

AMD and AMD Radeon are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel and Core are trademarks of Intel Corporation in the U.S. and other countries. Linux® is the registered trademark of Linus Torvalds in the U.S. and other countries. Microsoft and Windows are trademarks of the Microsoft group of companies.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: June 2017

Document Part Number: 942942-001

Product notice

This user guide describes features that are common to most models. Some features may not be available on your computer.

Not all features are available in all editions of Windows. This computer may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows functionality. Go to http://www.microsoft.com for details.

Your product does not support Windows 8 or Windows 7

In accordance with Microsoft’s support policy, HP does not support the Windows 8 or Windows 7 operating system on this product or provide any Windows 8 or Windows 7 drivers on http://support.hp.com.

Software terms

By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of your seller.

For any further information or to request a full refund of the price of the computer, please contact your seller.

Important Notice about Customer Self-Repair Parts

CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts," can damage the computer or void your warranty.

iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits de ned by the International Standard for Safety of Information Technology Equipment (IEC 60950-1).

v

vi Safety warning notice

Table of contents

1 Product description .......................................................................................................................................	1
2 External component dent c t on ..................................................................................................................	5
Right .......................................................................................................................................................................	5
Left .........................................................................................................................................................................	6
Display ....................................................................................................................................................................	7
Top ..........................................................................................................................................................................	8
TouchPad .............................................................................................................................................	8
Lights ...................................................................................................................................................	9
Buttons, speakers, and ngerprint reader ........................................................................................	10
Keys ...................................................................................................................................................	11
Using the hot keys .............................................................................................................................	12
Bottom .................................................................................................................................................................	13
Front .....................................................................................................................................................................	14
Labels ...................................................................................................................................................................	15
3 Illustrated parts catalog ..............................................................................................................................	16
Computer major components ..............................................................................................................................	16
Display assembly subcomponents ......................................................................................................................	19
Plastics Kit ...........................................................................................................................................................	20
Mass storage devices ...........................................................................................................................................	21
Cable Kit ...............................................................................................................................................................	22
Miscellaneous parts .............................................................................................................................................	22
4 Removal and replacement procedures preliminary requirements ....................................................................	24
Tools required ......................................................................................................................................................	24
Service considerations .........................................................................................................................................	24
Plastic parts .......................................................................................................................................	24
Cables and connectors ......................................................................................................................	25
Drive handling ...................................................................................................................................	25
Grounding guidelines ...........................................................................................................................................	26
Electrostatic discharge damage ........................................................................................................	26
Packaging and transporting guidelines ..........................................................................	27
Workstation guidelines ...................................................................................................	27
Equipment guidelines .....................................................................................................	28

vii

5 Removal and replacement procedures for Customer Self-Repair parts .............................................................	29
Component replacement procedures ..................................................................................................................	29
Bottom cover .....................................................................................................................................	29
Battery ...............................................................................................................................................	34
Hard drive ..........................................................................................................................................	35
Solid-state drive (SSD) ......................................................................................................................	37
Memory modules ...............................................................................................................................	38
WLAN/Bluetooth combo card ............................................................................................................	40
WWAN module ...................................................................................................................................	42
Keyboard ...........................................................................................................................................	44
6 Removal and replacement procedures for Authorized Service Provider parts ...................................................	47
Component replacement procedures ..................................................................................................................	47
RTC battery ........................................................................................................................................	48
Internal base plate ............................................................................................................................	49
Heat sink/fan assembly ....................................................................................................................	51
Fingerprint reader assembly .............................................................................................................	53
Touchpad board .................................................................................................................................	55
NFC module .......................................................................................................................................	56
Smart card reader board ...................................................................................................................	57
USB/audio board ................................................................................................................................	59
System board ....................................................................................................................................	60
Speaker assembly .............................................................................................................................	63
Display assembly ...............................................................................................................................	64
Power button board ..........................................................................................................................	71
Top cover ...........................................................................................................................................	73
7 Interpreting system validation diagnostic front panel LEDs and audible codes .................................................	74
8 Troubleshooting guide .................................................................................................................................	76
Resources .............................................................................................................................................................	77
General troubleshooting steps ............................................................................................................................	77
Identify the issue ...............................................................................................................................	78
1. Understand the issue ..................................................................................................	78
Boot up sequence .........................................................................................	78
Failure classi cation .....................................................................................	78
2. Examine the environment ..........................................................................................	80
3. Perform a visual inspection of hardware ...................................................................	81
4. Update BIOS and drivers .............................................................................................	81
Manually updating BIOS and drivers ............................................................	81

viii

Remotely deploying BIOS and drivers ..........................................................		81
Analyze the issue ...............................................................................................................................		81
5. Remove or uninstall recently added hardware, software ..........................................		81
6. HP Hardware Diagnostics and Tools ...........................................................................		82
HP PC Hardware Diagnostics (UEFI) .............................................................		82
HP Support Assistant (HPSA) .......................................................................		84
HP BIOS Con guration Utility (BCU) .............................................................		85
HP Image Diagnostic Tool .............................................................................		85
HP Thermal Monitor .....................................................................................		85
Non HP diagnostics tools .............................................................................		85
7. Status lights, blinking light codes, troubleshooting lights, and POST error
messages ........................................................................................................................		86
Status lights ..................................................................................................		86
Blinking light codes ......................................................................................		87
POST error messages ...................................................................................		87
Power Good (Troubleshooting) lights ..........................................................		88
Resolve the issue ...............................................................................................................................		89
8. Hard reset ....................................................................................................................		89
9. Soft reset (Default Settings) .......................................................................................		90
10. Reseat cables and connections	................................................................................	90
11. Test with minimum con guration ............................................................................		91
Essential hardware con	guration ................................................................	91
Safe mode .....................................................................................................		92
12. Test with veri ed working con	guration (hardware and/or operating system) .....	92
13. Replace the system board ........................................................................................		92
Verify solution ...................................................................................................................................		93
Helpful Hints ........................................................................................................................................................		93
At startup ...........................................................................................................................................		93
During operation ...............................................................................................................................		94
Consulting with HP Service ...............................................................................................................		94
Common issues and possible solutions ..............................................................................................................		95
Power-on issues ................................................................................................................................		95
No Power .........................................................................................................................		95
Intermittent power-on, shutdown, reboot .....................................................................		97
AC adapter issue ..............................................................................................................		98
Battery not recognized, not charging .............................................................................		98
Battery discharges too fast ..........................................................................................		100
Burnt smell ....................................................................................................................		101
POST ................................................................................................................................................		101
No video (with power) ...................................................................................................		101
Blinking lights ...............................................................................................................		102

ix

Diagnostics error messages .........................................................................................	103
BIOS password ..............................................................................................................	104
Performance (OS) ............................................................................................................................	104
Intermittent shutdown .................................................................................................	105
Blue screen ....................................................................................................................	106
Freeze at Windows Logo (hang/lockup) .......................................................................	108
Electromagnetic Interference (EMI) ..............................................................................	109
No wake up ....................................................................................................................	109
Unresponsive ................................................................................................................	111
Slow performance .........................................................................................................	111
HP Smart Adapter warning message ...........................................................................	112
Incorrect time and date ................................................................................................	112
Display .............................................................................................................................................	113
Display anomalies .........................................................................................................	113
Symptom ....................................................................................................	113
Quick check .................................................................................................	114
HP PC Hardware Diagnostics (UEFI) for video test .....................................	114
Display assembly diagram .........................................................................	115
Dead pixel .....................................................................................................................	115
No video (internal) ........................................................................................................	115
No video (external) .......................................................................................................	116
DisplayPort/VGA ...........................................................................................................	116
HDMI ..............................................................................................................................	116
No or bad external video via docking ...........................................................................	117
Incorrect or missing color/distorted image ..................................................................	117
Touch screen .................................................................................................................	118
I/O devices .......................................................................................................................................	119
Keyboard .......................................................................................................................	119
Keyboard point stick .....................................................................................................	120
Keyboard backlight .......................................................................................................	120
TouchPad .......................................................................................................................	121
Network Connectivity Ethernet (RJ-45 jack) ................................................................	121
Network connectivity wireless (WLAN) ........................................................................	122
WWAN ............................................................................................................................	123
USB ................................................................................................................................	124
Smart card reader .........................................................................................................	125
Speaker, headphone - audio issues ..............................................................................	126
Thunderbolt (TB) ...........................................................................................................	127
Storage ............................................................................................................................................	128
Hard drive/solid-state drive not recognized ................................................................	129
No boot to operating system (no read/write error) .....................................................	129

x

Read-write error ...........................................................................................................		130
Slow performance .........................................................................................................		130
Blue screen (BSOD) error ..............................................................................................		130
Noisy hard drive ............................................................................................................		131
Mechanical .......................................................................................................................................		132
Fan error message - 90B ..............................................................................................		132
Noise (sound) ................................................................................................................		133
Fan runs constantly ......................................................................................................		134
Thermal shutdown (hot) ...............................................................................................		135
Stuck power button ......................................................................................................		135
Additional information ......................................................................................................................................		136
Acronyms .........................................................................................................................................		136
Blinking lights and boot error codes ...............................................................................................		137
Processor not executing code ......................................................................................		137
BIOS recovery code unable to nd valid BIOS recovery image .....................................		137
Memory module error ...................................................................................................		137
Graphics Controller Error (No Controller) .....................................................................		138
Failure - System Board Error ........................................................................................		138
Intel Trusted Execution Technology (TXT) Error ..........................................................		138
Sure Start unable to	nd valid BIOS Boot Block image ................................................	138
Sure Start has identi	ed a problem (Manual Recovery Policy Set) ..............................	139
POST Error Messages and User Actions ..........................................................................................		139
Routine Maintenance for Performance Improvement ....................................................................		141
Common Blue Screen Error Messages ............................................................................................		141
Error message list .........................................................................................................		141
Bug check symbolic names ...........................................................................................		141
Microsoft general troubleshooting of Windows bug check codes ...............................		142
Use Windows Debugging Tool .........................................................................................................		142
Windows Software Development Kit (SDK) ..................................................................		143
Display Issue: Pixel Anomalies ........................................................................................................		147
Cable management .........................................................................................................................		148
Connector types ..............................................................................................................................		149
9 Computer Setup (BIOS), TPM, and HP Sure Start ...........................................................................................		151
Using Computer Setup .......................................................................................................................................		151
Starting Computer Setup ................................................................................................................		151
Navigating and selecting in Computer Setup .................................................................................		151
Restoring factory settings in Computer Setup ...............................................................................		151
Updating the BIOS ...........................................................................................................................		152
Determining the BIOS version ......................................................................................		152
Downloading a BIOS update .........................................................................................		153

xi

Changing the boot order using the f9 prompt ................................................................................	153
TPM BIOS settings (select products only) .........................................................................................................	154
Using HP Sure Start (select products only) .......................................................................................................	154
10 Using HP PC Hardware Diagnostics (UEFI) ...................................................................................................	155
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..................................................................	155
11 Backup and recovery ................................................................................................................................	157
Creating recovery media and backups ..............................................................................................................	157
Creating HP Recovery media (select products only) .......................................................................	157
Using Windows tools .........................................................................................................................................	158
Restore and recovery .........................................................................................................................................	159
Recovering using HP Recovery Manager ........................................................................................	159
What you need to know before you get started ...........................................................	159
Using the HP Recovery partition (select products only) ..............................................	160
Using HP Recovery media to recover ............................................................................	160
Changing the computer boot order ..............................................................................	161
Removing the HP Recovery partition (select products only) .......................................	162
12 pec c t ons ..........................................................................................................................................	163
Computer speci cations ....................................................................................................................................	163
35.6-cm (14.0-in) display speci cations ..........................................................................................................	164
Solid-state drive speci cations .........................................................................................................................	164
Hard drive speci cations ...................................................................................................................................	165
13 Power cord set requirements ....................................................................................................................	166
Requirements for all countries ..........................................................................................................................	166
Requirements for speci c countries and regions .............................................................................................	166
14 Statement of memory volatility ................................................................................................................	168
Nonvolatile memory usage ...............................................................................................................................	171
Questions and answers .....................................................................................................................................	173
Using HP Sure Start (select models only) ..........................................................................................................	174
15 Recycling ................................................................................................................................................	175
Index ...........................................................................................................................................................	176

xii

1Product description

Category	Description
Product Name	HP ZBook 14u G4 Mobile Workstation
Processors	7th-generation Intel® Core™ processors:
	Intel Core i7-7600U
	Intel Core i7-7500U
	Intel Core i5-7300U
	Intel Core i5-7200U
Chipset	Integrated with processor
Graphics (internal)	Intel HD Graphics 620
	AMD FirePro W4190M
	Supports dual-display ports through the dock
	Supports 3 independent displays through the 2013 Ultraslim Docking Station
Panel	35.6-cm (14.0-in), eDP:
	Slim, high-de nition (HD), AntiGlare (AG), SVA (1366 x 768), 220 nits display with and without camera
	Slim, full high-de nition (FHD), AntiGlare (AG), SVA (1920 x 1080), 300 nits display with and without camera
	Ultra slim, full high-de nition (FHD), UWVA (1920 x 1080), 340 nits display with and without camera
	Slim, full high-de nition (FHD), SVA (1920 x 1080), 300 nits display with touch and camera
	*All display assemblies include two wireless local area network (WLAN) antenna cables and NFC antenna
	*WWAN models include two wireless wide area network (WWAN) antenna cables
Memory	Two customer accessible/upgradeable memory module slots
	DDR4 PC4 dual channel support; runs at 2133 MHz
	Supports up to 32 GB of system RAM in the following con gurations:
	●	32768 MB (16384 MB×2)
	●	16384 MB (16384 MB×1 or 8192 MB×2)
	●	8192 MB (8192 MB×1 or 4096 MB×2)
	●	4096 MB (4096 MB×1)
Primary storage	Hard drives:
	Supports serial ATA6.35 cm (2.5 in) hard drives in 7.0 mm (.28 in) thicknesses
	●	1 TB, 5400 rpm
	●	500 GB, 7200 rpm, self-encrypting (FIPS-140-2)
	●	500 GB, 7200 rpm, self-encrypting (Opal 2)
	●	500 GB, 7200 rpm
	●	500 GB, hybrid, 8 GB cache

1

Category	Description
	M.2 solid-state drives (2280, NGFF):
	●	1 TB, PCIe, NVMe, MLC
	●	512 GB, PCIe, Gen3×4, SS/DS, NVMe, MLC
	●	512 GB, PCIe, Gen3×4, SS, NVMe, TLC, Opal 2
	●	512 GB, SATA-3, SS, TLC, FIPS-140-2
	●	256 GB, PCIe, Gen3×4, NVMe, TLC
	●	256 GB, PCIe, Gen3×4, NVMe, MLC
	●	256 GB, SATA-3, Self-encrypting drive (SED), TLC
Audio and video	HP Bang & Olufsen Audio
	Dual-array microphone
	Premium stereo speakers (2)
	Camera (720p)
	Supports “no camera” option
Ethernet	Intel Ethernet Connection I219-LM 10/100/1000 (for use with computer models with i7-7500U, i5-7200U
	processors)
	Intel Ethernet Connection I219-V 10/100/1000 (for use with computer models with i7-7600U, i5-7300U
	processors)
	S3/S4/S5 Wake-on-LAN
Wireless networking	WPAN Bluetooth:
	Integrated wireless personal area network (PAN) supported by Bluetooth® 4.2 combo card
	WLAN:
	Integrated wireless local area network (WLAN) options by way of wireless module
	Supports the following WLAN formats:
	●	Intel Dual band wireless-AC 8265 802.11AC 2x2 WiFi + BT 4.2 Combo Adaptor (vPro)
	●	Intel Dual band wireless-AC 8265 802.11AC 2x2 WiFi + BT 4.2 Combo Adaptor (non-vPro)
	●	Intel Dual band wireless-AC 3168 802.11AC 1x1 WiFi + BT 4.2 Combo Adapter (non-vPro)

Two WLAN antennas built into display assembly

Supports no WLAN option

Compatible with iracast-certi ed devices

Bluetooth Disabled IOPT

Support S3/S4 wake on Wireless LAN (Intel only)

Support for WiFi SAR in BIOS (Intel WLAN only)

Support for HP Sure Connect

NFC:

Integrated NFC NXP NPC100 I2C NCI 10 mm x 25 mm module

NFC antenna

Supports no NFC option

2Chapter 1 Product description

Category	Description
	WWAN:
	Integrated wireless wide area network (WWAN) options by way of wireless module
	Two WWAN antennas (world wide 5 band, con gured at top of panel on all units)
	Supports the following WWAN formats:
	●	Foxconn HP It4120 LTE/EVDO/HSPA+ with GPS M.2
	●	Huawei HP It4132 - LTE/HSPA+ with GPS M.2
	●	Fibocom HP hs3210 WW HSPA+ without GPS
	Supports no WWAN option
External media cards	Memory card reader (SD, SDHC, SDXC)
Ports	VGA (Dsub 15 pin) supporting 1920 x 1200 external resolution @ 60Hz; hot plug/unplug and auto detect
	USB 3.1 Gen 1 charging port
	USB 3.1 Gen 1 port
	USB Type-C (basic)
	DisplayPort
	RJ-45
	Docking connector
	Audio-out (headphone)/audio-in (microphone) combo jack
	AC port
Docking	Ultraslim side Docking Station
	2013 Ultraslim Docking Station
Keyboard/pointing	Keyboard:
devices	Dual point, Dura keys, backlit, spill resistant with drain
	Dual point, spill resistant with drain
	TouchPad:
	Gestures enabled by default: twonger scrolling, twonger pinch-zoom
	Taps enabled by default
	n/o	button
	Glass
Power requirements	Battery:
	3 cell HP Long Life, 51 WHr, li-ion (supports HP Fast Charging)

AC adapter:

65 W HP Smart AC adapter

65 W HP Smart AC adapter, EM

65 W HP Smart AC travel adapter

Power cord:

3 wire plug, 1 m

3

Category	Description
Security	Security lock
	Fingerprint reader
	Supports “no ngerprint reader” option
	Supports Trusted Platform Module (TPM) 2.0 (1.2 downgradeable after purchase) (In neon, soldered down)
	Integrated Smart Card reader (active)
	Preboot authentication (password, smart card)
Operating system	Preinstalled:
	Windows 10 Home 64 High-end
	Windows 10 Home 64 High-end Single Language
	Windows 10 Home 64 High-end Chinese Market (CPPP)
	Windows 10 Professional 64
	FreeDOS 2.0
	Restore Media–DR/SR-DVD:
	Windows 10
	Restore Media–OS-DVD:
	Windows 10 Professional 64
	USB Restore:
	Windows 10
	Windows 10 drivers
	ert ed
	Microsoft WHQL
	Web-only support:
	Windows 10 Enterprise 64
	Windows 10 Enterprise 64 LTSB 1507
Serviceability	End user replaceable parts:
	AC adapter
	Battery
	Hard drive
	Solid-state drive
	Memory module
	WLAN module
	WWAN module
	Keyboard

4Chapter 1 Product description

2 External component dent c t on

Right

Component		Description
(1)	USB Type-C basic	When the computer is on, connects and charges a USB device
		that has a Type-C connector, such as a cell phone, camera,
		activity tracker, or smartwatch, and provides data transfer.
(2)	Dual-Mode DisplayPort	Connects an optional digital display device, such as a high-
		performance monitor or projector.
(3)	Memory card reader	Reads optional memory cards that enable you to store, manage,
		share, or access information.
		To insert a card:
		1.	Hold the card label-side up, with connectors facing the
			computer.
		2.	Insert the card into the memory card reader, and then
			press in on the card until it is	rmly seated.
		To remove a card:
		▲	Press in on the card, and then remove it from the memory
			card reader.
(4)	Audio-out (headphone)/Audio-in (microphone)	Connects optional powered stereo speakers, headphones,
	combo jack	earbuds, a headset, or a television audio cable. Also connects an
		optional headset microphone. This jack does not support
		optional microphone-only devices.
		WARNING! To reduce the risk of personal injury, adjust the
		volume before putting on headphones, earbuds, or a headset.
		For additional safety information, refer to the Regulatory,
		Safety, and Environmental Notices.
		To access this guide:
		1.	Type support in the taskbar search box, and then select
			the HP Support Assistant app.
			‒ or –
			Click the question mark icon in the taskbar.
		2.	Select My PC, select the pec	c t ons tab, and then
			select User Guides.

Right 5

Component		Description
		NOTE: When a device is connected to the jack, the computer
		speakers are disabled.
(5)	USB 3.x port	Connects a USB device, such as a cell phone, camera, activity
		tracker, or smartwatch, and provides data transfer.
(6)	RJ-45 (network) jack/status lights	Connects a network cable.
		●	Green (left): The network is connected.
		●	Amber (right): Activity is occurring on the network.
(7)	Docking connector	Connects an optional docking device.
(8)	SIM card slot	Supports a wireless subscriber identity module (SIM) card.
(9)	Power connector	Connects an AC adapter.

Left

Component		Description
(1)	Security cable slot	Attaches an optional security cable to the computer.
		NOTE: The security cable is designed to act as a deterrent, but
		it may not prevent the computer from being mishandled or
		stolen.
(2)	Vents (2)	Enable airflow to cool internal components.
		NOTE: The computer fan starts up automatically to cool
		internal components and prevent overheating. It is normal for
		the internal fan to cycle on and o during routine operation.
(3)	External monitor port	Connects an external VGA monitor or projector.
(4)	USB 3.x charging port	When the computer is on, connects and charges a USB device,
		such as a cell phone, camera, activity tracker, or smartwatch,
		and provides high-speed data transfer.
(5)	Smart card reader	Supports optional smart cards.

6 Chapter 2 External component identi cation

Display

Component		Description
(1)	WLAN antennas* (2)(internal)	Send and receive wireless signals to communicate with wireless local
		area networks (WLANs).
(2)	WWAN antennas* (2)(internal)	Send and receive wireless signals to communicate with wireless wide
		area networks (WWANs).
(3)	Internal microphones (2)	Record sound.
(4)	Camera light (select products only)	On: The camera is in use.
(5)	Camera (select products only)	Records video and captures photographs. Some models allow you to

video conference and chat online using streaming video. To use the camera:

▲ Type camera in the taskbar search box, and then select

Camera.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

To access this guide:

1.Type support in the taskbar search box, and then select the HP Support Assistant app.

‒ or –

Click the question mark icon in the taskbar.

2. Select My PC, select the pec c t ons tab, and then select User Guides.

Display 7

Top

TouchPad

Component		Description
(1)	Pointing stick	Moves the pointer on the screen.
(2)	Left pointing stick button	Functions like the left button on an external mouse.
(3)	TouchPad on/o button/TouchPad light	Turns the TouchPad on and o .
		●	On: The TouchPad is o .
		●	: The TouchPad is on.
(4)	TouchPad zone	Reads your nger gestures to move the pointer or activate
		items on the screen.
(5)	Left TouchPad button	Functions like the left button on an external mouse.
(6)	Right pointing stick button	Functions like the right button on an external mouse.
(7)	Near Field Communications (NFC) tapping area	Allows you to touch an NFC-compatible device to this area to
	(select products only)	wirelessly connect and communicate with the computer and
		transfer data back and forth.
(8)	Right TouchPad button	Functions like the right button on an external mouse.

8 Chapter 2 External component identi cation

Lights

Component		Description
(1)	Power light	●	On: The computer is on.
		●	Blinking: The computer is in the Sleep state, a power-saving
			state. The computer shuts o power to the display and
			other unneeded components.
		●	: The computer is o or in Hibernation. Hibernation is a
			power-saving state that uses the least amount of power.
(2)	Microphone mute light	●	Amber: microphone sound is o .
		●	: microphone sound is on.
(3)	Num lk light	On: Num lock is on.
(4)	Wireless light	On: An integrated wireless device, such as a wireless local area
		network (WLAN) device and/or a Bluetooth® device, is on.
		NOTE: On some models, the wireless light is amber when all
		wireless devices are o .
(5)	Mute light	●	Amber: Computer sound is o .
		●	: Computer sound is on.
(6)	Caps lock light	On: Caps lock is on, which switches the key input to all capital
		letters.
(7)	TouchPad light	●	On: The TouchPad is o .
		●	: The TouchPad is on.

Top 9

Buttons, speakers, and n erpr nt reader

Component		Description
(1)	Power button	●	When the computer is o , press the button to turn on the computer.
		●	When the computer is on, press the button briefly to initiate Sleep.
		●	When the computer is in the Sleep state, press the button briefly to exit
			Sleep.
		●	When the computer is in Hibernation, press the button briefly to exit
			Hibernation.
		CAUTION: Pressing and holding down the power button results in the loss of
		unsaved information.
		If the computer has stopped responding and shutdown procedures are
		ine	ective, press and hold the power button for at least 5 seconds to turn o
		the computer.
		To learn more about your power settings, see your power options.
		▲	Type power options in the taskbar search box, and then select
			Power Options.
			‒ or –
			Right-click the Power meter icon, and then select Power Options.
(2)	Speakers (2)	Produce sound.
(3)	Wireless button	Turns the wireless feature on or o but does not establish a wireless
		connection.

A wireless network must be set up before a wireless connection is possible.

10 Chapter 2 External component identi cation

Component		Description
(4)	Volume mute button	Mutes and restores speaker sound.
(5)	Fingerprint reader (select products	Allows a ngerprint logon to Windows, instead of a password logon.
	only)

Keys

Component		Description
(1)	esc key	Displays system information when pressed in combination with the fn key.
(2)	fn key	Executes frequently used system functions when pressed in combination with
		a function key, the num lk key, the esc key, or other key.
		See Using the hot keys on page 12
(3)	Windows key	Opens the Start menu.
		NOTE: Pressing the Windows key again will close the Start menu.
(4)	Function keys	Executes frequently used system functions when pressed in combination with
		the fn key.
		See Using the hot keys on page 12
(5)	Embedded numeric keypad	A numeric keypad superimposed over the keyboard alphabet keys that enables
		you to add, subtract, and perform other numeric tasks. When num lk is on, the
		keypad can be used like an external numeric keypad.
		NOTE: If the keypad function is active when the computer is turned o , that
		function is reinstated when the computer is turned back on.
(6)	Windows application key	Displays options for a selected object.
(7)	num lk key	Turns the embedded numeric keypad on and o when pressed in combination
		with the fn key.

Top 11

Using the hot keys

To use a hot key:

▲Press the fn key, and then press one of the keys listed in the following table.

Press fn+function key	Description
	Initiates Sleep, which saves your information in system memory. The display and other system components
	turn o and power is conserved.
	To exit Sleep, briefly press the power button.
	CAUTION: To reduce the risk of information loss, save your work before initiating Sleep.
	Turns the backlight keyboard o or on.
	NOTE: To conserve battery power, turn o this feature.
	Switches the screen image among display devices connected to the system. For example, if a monitor is
	connected to the computer, repeatedly pressing fn+f4 alternates the screen image from computer display to
	monitor display to simultaneous display on both the computer and the monitor.
	Most external monitors receive video information on the computer using the external VGA video standard.
	The fn+f4 hot key can also alternate images among other devices that are receiving video information on the
	computer.
	Decreases the screen brightness incrementally as long as you hold down the key.
	Increases the screen brightness incrementally as long as you hold down the key.
	Decreases speaker volume incrementally while you hold down the key.
	Increases speaker volume incrementally while you hold down the key.
	Mutes the microphone.
R	Pauses or breaks an operation. This replaces the break key.
C	Locks cell. This replaces the scroll lock key.
S	Sends a programming query. This replaces the sys rq key.

12 Chapter 2 External component identi cation

Bottom

Component		Description
(1)	Docking connectors (2)	Connect an optional docking device.
(2)	Vents (2)	Enable airflow to cool internal components.
		NOTE: The computer fan starts up automatically to cool
		internal components and prevent overheating. It is normal
		for the internal fan to cycle on and o during routine
		operation.

Bottom 13

Front

Component		Description
(1)	Wireless light	On: An integrated wireless device, such as a wireless local
		area network (WLAN) device and/or a Bluetooth® device, is
		on.
		NOTE: On some models, the wireless light is amber when
		all wireless devices are o .
(2)	Power light	●	On: The computer is on.
		●	Blinking: The computer is in the Sleep state, a power-
			saving state. The computer shuts o power to the
			display and other unneeded components.
		●	: The computer is o or in Hibernation.
			Hibernation is a power-saving state that uses the
			least amount of power.
(3)	Battery light	When AC power is connected:
		●	White: The battery charge is greater than 90 percent.
		●	Amber: The battery charge is from 0 to 90 percent.
		●	: The battery is not charging.

When AC power is disconnected (battery not charging):

		●	Blinking amber: The battery has reached a low
			battery level. When the battery has reached a critical
			battery level, the battery light begins blinking
			rapidly.
		●	: The battery is not charging.
(4)	Drive light	●	Blinking white: The hard drive is being accessed.
		●	Amber: HP 3D DriveGuard has temporarily parked the
			hard drive.

14 Chapter 2 External component identi cation

Labels

The labels laser etched on the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, or on the back of the display.

●Service label—Provides important information to identify your computer. When contacting support, you will probably be asked for the serial number, and possibly for the product number or the model number. Locate these numbers before you contact support.

Component

(1)Model name (select products only)

(2)Product number

(3)Serial number

(4)Warranty period

●Regulatory label(s)—Provide(s) regulatory information about the computer.

●Wireless certi cation label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.

Labels 15

3Illustrated parts catalog

Computer major components

NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.

16 Chapter 3 Illustrated parts catalog

NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Labels on page 15 for details.

Item	Component	Spare part number
(1)	Display assembly, touch	937012-001
	Touch screen display assemblies are spared only as whole unit hinge-ups.
	Non-touch display assemblies are spared at the subcomponent level only. For more non-
	touch display assembly spare part information, see Display assembly subcomponents
	on page 19.

(2)Keyboard (see Keyboard on page 44)

For a list of keyboard country codes, see Keyboard on page 44.

	Without a backlight	937310-xx1
	With a backlight	937309-xx1
(3)	Top cover	937111-001
(4)	Power button board	914382-001
(5)	Smart card reader board (includes cable)	914380-001
(6)	NFC module (includes NFC cable, antenna cable, Mylar insulator, and foam)	937302-001
(7)	Fingerprint reader assembly (includes cable)	937301-001
(8)	TouchPad
	Without NFC antenna	937307-001
	Including NFC antenna	937308-001
(9)	Speakers (includes cable)	937306-001

(10)System board (includes processor and replacement thermal material, see System board on page 60) All system boards use the following part numbers:

xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows operating system

	Intel i7-7600U processor	917506-xx1
	Intel i7-7500U processor	917505-xx1
	Intel i5-7300U processor	917500-xx1
	Intel i5-7200U processor	917502-xx1
(11)	USB/audio board (includes cable)	916922-001
(12)	Heat sink/fan assembly	937115-001
(13)	RTC battery	914384-001
(14)	Internal base plate	937113-001
(15)	Memory module (DDR4)
	4-GB	820569-001
	8-GB	820570-001

Computer major components 17

Item	Component	Spare part number
	16-GB	865396-850
(16)	WWAN module
	HP lt4120 LTE/EVDO/HSPA+ SnapdragonT X5 LTE Mobile Broadband Module	800870-001
	Huawei HP It4132 - LTE/HSPA+ w/GPS M.2	845710-001
	Fibocom HP hs3210 WW HSPA+ w/o GPS	918670-855
(17)	WLAN/Bluetooth combo card
	Intel Dual band wireless-AC 8265 802.11AC 2x2 WiFi + BT 4.2 Combo Adaptor (vPro)	851592-001
	Intel Dual band wireless-AC 8265 802.11AC 2x2 WiFi + BT 4.2 Combo Adaptor (non-Pro)	910264-855
	Intel Dual band wireless-AC 3168 802.11AC 1x1 WiFi + BT 4.2 Combo Adapter (non-vPro)	863934-855
(18)	Solid-state drive (SSD)
	1 TB, PCIe, Gen3×4, NVMe, MLC	937005-001
	512 GB, PCIe, Gen3×4, SS/DS, Self-encrypting Drive (SED), Opal 2, TLC	937011-001
	512 GB, PCIe, Gen3×4, SS, NVMe, MLC	937010-001
	512 GB, SATA-3, FIPS-140-2, TLC	937009-001
	256 GB, PCIe, Gen3x4, NVMe, TLC	937008-001
	256 GB, PCIe, Gen3x4, NVMe, MLC	937007-001
	256 GB, SATA-3, Self-encrypting Drive (SED), Opal 2, TLC	937006-001
(19)	Hard drive hardware kit	821665-001
(20)	Hard drive, 7 mm (does not include hard drive connector cable or hard drive rubber bracket):
	1 TB, 5400 rpm	762990-001
	500 GB, 7200 rpm, FIPS	820572-001
	500 GB, 7200 rpm, Opal-2	820573-001
	500 GB, 7200 rpm	703267-001
	500 GB, 5400 rpm, hybrid, 8 GB cache	732000-001
(21)	Battery (3 cell, 51 WHr, 4.42 Ah)	854108-850
(22)	Bottom cover (includes RJ-45 door, feet, sponge)	937112-001

18 Chapter 3 Illustrated parts catalog