HP Pavilion 304w, Pavilion 354n, Pavilion 364n, Pavilion 374n, Pavilion 514c Support Manual

hp pavilion home pc support guide

where to get helpwarranty and license information

declaration of conformityoperating specificationsregulatory and safety information

Before contacting HP Customer Care Center, it’s important to have the following information handy. Please take a moment to write down your product information for future reference.

Product Name:

Model Name:

Serial Number:

Date of Purchase:

Operating System

Type & Revision:

You may also want to record the following information:

—Applicable error messages

—Additional third-party hardware and/or software installed

—Any detailed, specific questions

Where to Get Help

help

Follow these steps when you need help from HP:

1Check the setup poster and the Quick Start Guide for help with setting up your PC.

2For faster help, be sure to register your HP Pavilion home PC by e-mail, on the Web at

http://www.register.hp.com or by phone.

3Use Help on your PC to get help with your hardware and software. Click Start and then click Help and Support.

4For help online, go to the HP Customer Care Center Web site at

http://www.hp.com/ cposupport

If you have not solved the problem, call the

HP Customer Care Center at

208-323-2551 (U.S.)

Or

905-206-4663 (Canada).

HP Support Web site:

http://www.hp.com/cposupport

HP Customer Care Center

U.S.: 208-323-2551

Canada: 905-206-4663

Hours: 24 hours, 7 days

HP Registration Web site:

http://register.hp.com

Software Support

Software Title
and Company	Phone — Web Address
America Online	U.S.: 888-346-3704
	Canada: 888-265-4357
	www.aol.com
ArcSoft	www.arcsoft.com
AT&T WorldNet	800-400-1447
	www.att.net
CompuServe 2000	800-944-9871
	www.compuserve.com
Corel	www3.corel.com
Detto Technologies	866-338-8663
	www.detto.com
Disney’s Blast Online	972-389-3970
	www.disney.com
EarthLink	dial-up customer service
	800-890-6356
	dial-up technical support
	800-890-5128
	DSL customer service and
	technical support
	888-829-8466
	www.earthlink.com
InterVideo	www.intervideo.com
(only DVD-ROM models)
MusicMatch	www.musicmatch.com
Prodigy Internet Services	800-213-0992
	www.prodigy.com
Quicken Basic (Intuit)	900-555-4688
	www.intuit.com
Veritas	www.veritas.com
(only CD-RW and
DVD+RW/+R models)
Yahoo! — User Support	www.yahoo.com

Warranty and License Information

HP Customer Care

Easy to reach. Easy to use. HP Customer Care is our promise to help you get the most from owning your HP Pavilion home PC. Whether by tools located on your PC, by Web, by phone, or through your local retailer, you’ll find what you need. And you’ll find it fast. Be sure to register your HP Pavilion to get the full benefits of HP Customer Care. The brief information you provide helps HP Customer Care respond to you faster with more personalized proactive support options.

Problems? HP Will Help

Your new HP Pavilion computer is built to work right now — and for many years to come. But, it is a complex, powerful machine, and sometimes things go wrong. If that happens to your computer, Hewlett-Packard is ready to help. Here’s how.

What to Do First: See What You Can Do

There’s lots of helpful information included with your HP Pavilion. First look at Help on your Windows® desktop (to access it, click Start on the taskbar). It contains more detailed help and will give you suggestions on how to fix the problem. Next try a little surfing! The HP At Home Web site, at http://www.hp-at-home.com, has updated software, tips and tricks, common problems, and solutions.

What to Do Next: Call HP Customer Care Center

Finally, if these steps don’t help, you can reach a live, knowledgeable support person by calling the HP Customer Care Center at 1-208-323-2551 in the U.S., and 1-905-206-HOME (1-905-206-4663) in Canada. Technical phone assistance to help diagnose potential hardware issues is free for the duration of the hardware warranty period. The HP Customer Care Center is available 24 hours a day and 7 days a week.

And, if Necessary: Get Repair

Consumer Replaceable Parts

You can easily replace many of the HP Pavilion parts yourself. This is the fastest method of repair, as many times we can send the part directly to your home or business in a few days. Detailed instructions are included to guide you through an easy repair. We pay the shipping and handling. This service is free for the duration of the hardware warranty period.

Send-In Repair Service

You can ship your PC to the HP Central Repair Center. We pay for the round-trip shipping and handling. This service is free for the duration of the hardware warranty period.

There are a few limitations and exclusions to this warranty (as well as some important details) and you’ll find them described, in legal language, beginning on the next page.

Protect Your Investment

Upgrade your standard warranty service for up to 3 years of coverage with an HP Care Pack. Service coverage begins on the purchase date of the Care Pack, which must be purchased within the first 180 days of product purchase. This program offers toll-free telephone support 24 hours a day, 7 days a week. If our support team cannot fix your problem over the phone, service offerings include self-repair (via Express Parts) or product repair or replacement free of charge. Optional in-home support is available as well. Available in the U.S. only.

For more information please visit http://www.hp.com/go/hpsupportpack or call 1-888-999-4747.

HP Installation Services

Did you know HP offers an installation service for all HP Pavilion home PCs? An HP-approved technician will come to your home or office to set up and test your PC and connect it to your printer. We will also make sure the connection to your Internet service provider, if you have one, is up and running.

HP installation services can also provide you with various levels of PC training and orientation to help you get the maximum satisfaction and benefit out of your new HP Pavilion.

For more information or to purchase the HP installation service, please call 1-208-323-2551 (U.S. only).

The Legal Language

Hewlett-Packard Limited Warranty Statement

DURATION OF LIMITED WARRANTY
Hardware:
Original Systems —	1 year
Technical phone assistance to diagnose
potential hardware issues —	1 year

HP warrants to you, the end-user customer, that HP hardware, accessories, and supplies will be free from defects in materials and workmanship after the date of purchase —

Original Systems —

1 year

If HP receives notice of such defects during the warranty period, HP will replace products that prove to be defective. Replacement (e.g., keyboard, monitor, mouse, etc.) may be either new or like new. HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase, for 30 (thirty) days, due to defects in material and workmanship when properly installed and used. If HP receives notice of such defects during the warranty period, HP will replace software media, which does not execute its programming instructions due to such defects.

HP warrants the operation of a network interface card (NIC) only if factory preinstalled by HP, as follows: HP will make sure the correct drivers are installed; HP will make sure that the HP Pavilion recognizes the NIC. NO CONNECTIVITY ISSUES ARE SUPPORTED.

HP does not warrant that the operation of HP products will be uninterrupted or error-free. If HP is unable, within a reasonable time, to repair any product to a condition as warranted, you will be entitled to a refund of the purchase price upon prompt return of the product. Refunds within the first 3 months of ownership will be refunded at 100% of purchase price. Refunds within 3–6 months of ownership will be refunded at 85% of purchase price. Refunds within 6–9 months of ownership will be refunded at 55% of purchase price. Refunds within 9–12 months will be refunded at 35% of purchase price.

HP products may contain remanufactured parts, which are equivalent to new in performance or may have been subject to incidental use.

Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration, (b) software, interfacing, parts, or supplies not supplied by HP, (c) unauthorized modification or misuse, (d) computer viruses of any origin, (e) operation outside of the published environmental specifications for the product, (f) improper site preparation or maintenance, or

(g) unplanned acts of nature, such as floods, tornadoes, lightning strikes, hurricanes, or earthquakes.

HP MAKES NO OTHER EXPRESS WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL. TO THE EXTENT ALLOWED BY LOCAL LAW, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY, SATISFACTORY QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE IS LIMITED TO THE DURATION OF THE EXPRESS WARRANTY SET FORTH ABOVE. Some countries/regions, states, or provinces do not allow limitations on the duration of an implied warranty, so the above limitation or exclusion might not apply to you. This warranty gives you